Virgin Media Outage Report in Thornton, Bradford, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Thornton, Bradford, England
The most recent Virgin Media outage reports came from the following cities: Dewsbury, Leeds, Keighley, Mirfield, Liversedge, Bradford, Huddersfield, Cleckheaton, Batley, Halifax, Brighouse, Shipley and Heckmondwike.
| City | Problem Type | Report Time |
|---|---|---|
 Dewsbury |
||
| Leeds |
Phone | |
| Leeds |
Total Blackout | |
| Leeds |
Total Blackout | |
| Keighley |
Internet | |
| Mirfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thornton, England
Latest outage, problems and issue reports in Thornton and nearby locations:
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Michael Edwards
(@MENorthAffinity) reported
from
Leeds, England
It feels like @virginmedia and @VodafoneUK are having some weird competition to decide who has the most inept and frustrating customer experience competition. No one is perfect but to be this consistently terrible is almost admirable.
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BCB 106.6fm
(@bcbradio) reported
from
Bradford, England
18/12 12:05pm We’re broadcasting on 106.6fm, but out listen live and listen again online streams are offline at the mo. There’s an outage, which Virgin Media are working on. We hope to be back online soon 🤞
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Laney_33
(@Laney338) reported
from
Thornton, England
@VMO2News - having issues logging into the 02 Rewards App with Virgin Media login. Can you help? @virginmedia
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Lisa Lavelle
(@Lisalav22) reported
from
Guiseley, England
@virginmedia are you for real, I raised a complaint yesterday I’ve asked for a call from management, I’ve had an email to say it’s resolved, no it isn’t I’ve not spoke to anyone and my services are still in when I said I’m leaving
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Lisa Lavelle
(@Lisalav22) reported
from
Guiseley, England
@virginmedia They never spoke to me or changed anything this is the problem nothing should be resolved because on my side it isn’t, I’ve just had an email to say I’m getting charged £40 for installation from a box change which I was told was free
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John Leeson
(@Jp_Leeson) reported
from
Wibsey, England
@virginmedia Yeah he turned up unannounced and left then after several calls got another engineer out who said the fibre cable is snapped and needs replacing and he could not give me a date or time as his emails on his pda are not working so I guess it’s left in the hands of the gods
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Lisa Lavelle
(@Lisalav22) reported
from
Guiseley, England
@virginmedia Call your customers to resolve a complaint not just say it’s resolved I want a call from management or my direct debit will be cancelled then it’s hello sky
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Nigel Jolly
(@Nigel_BigNn) reported
from
Leeds, England
@virginmedia can anyone tell me what's happening with the internet service in Leeds 16 area it been going on and off all day now it's not good enough
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Matty Beswick
(@bezzyboy88) reported
from
Leeds, England
Outage on @virginmedia since yesterday morning, get a text message this morning saying it’s fixed. It’s not. Ring up to be told it will be fixed by 2nd November what good is that to anybody?
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Rebecca
(@Bexwa) reported
from
Dewsbury, England
@virginmedia The TV that it glitches on cant reach the box to get it wired in (but its only 10 ft away) I can't hard wire my laptop in. It goes off all the time! And then keep texting me saying you are coming for the WiFi pod after speaking with customer service. Im paying a fortune for this
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sue ellen draper 💙🇺🇦💛
(@suellen2623) reported
from
Leeds, England
@O2 and @virginmedia should be ashamed of themselves. 10 tickets per customer is not right. Their loyal honest customers once again miss out thanks to the greedy. As for the websites complete joke should have been prepared for this!!!! #peterkaytickets
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Yamu Matarr 🇬🇲 🇬🇧 🦂
(@Yamusenghore) reported
from
Leeds, England
@virginmedia. It's getting ridiculous that my Internet has been jumping up and down like a skipping rope. LS8. I can't get anything done due to no connection. I do not want to use my mobile data anymore. Please sort this.
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Lisa Lavelle
(@Lisalav22) reported
from
Guiseley, England
@virginmedia customer 22 year and sick to death of not getting the service I deserve cut my services off I’ve asked and your not listening
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John Leeson
(@Jp_Leeson) reported
from
Wibsey, England
@virginmedia very disappointed with your service today! I had an engineer visit booked between 4 & 7 your engineer turned up at 3:30 and left at 3:45 after 2hrs on phone being passed around the world finally got someone out and it can’t be fixed and he could not say when it can b
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james Staniforth
(@leedsfan91) reported
from
Leeds, England
@virginmedia internet knacked again been like this for last month. And you charge us for this crap service
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Matthew Preston
(@MatthewJP2014) reported
from
Leeds, England
@virginmedia @O2 what's the point Virgin is as bad as BT I was supposed to have Virgin Broadband & phone installed on Friday got told yesterday it was delayed til December 1st earliest with no reason as to why asked for a 5G router to get me by til then was put on hold for 20 mins then cut off.
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maria
(@mariaspears) reported
from
Huddersfield, England
@virginmedia I have had no service for 2 days and I’m having issues logging in to my account as it won’t recognise email/password….. help!
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Phil Turner
(@philter66) reported
from
Leeds, England
@virginmedia Mate ..do you not think I’ve tried that ..hence my tweet ….6 times now …managed to speak twice ..both times systems were down..you CX us so poor these days
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Lisa Lavelle
(@Lisalav22) reported
from
Guiseley, England
@virginmedia I have 2 main boxes have been told if I want to have 2 main I’d have to pay extra when I already have 2, I raised a complaint but next day it said resolved I’d like to know how as I was never contacted, told my services were cancelled but they weren’t so I don’t know where I am
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BCB 106.6fm
(@bcbradio) reported
from
Bradford, England
18/12 21:25 We’re broadcasting on 106.6fm, but our listen live and listen again online streams are offline at the mo. There’s an outage, which Virgin Media are working on. We hope to be back online soon 🤞
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ron
(@snowylongfellow) reported
@virginmedia @kylelfc88 Hey virgin media you took the time to reply to the guy why not just do it for him right now, you know channel that energy into customer satisfaction, can’t be that hard to pull the plug surely
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Richie
(@richiebyte) reported
@virginmedia Actually never mind I have had enough nonsense from your company and I have waited long enough for a response to my complaint. Escalating my complaint now.
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Loren Jones
(@3c545a9c4c1a45e) reported
@Cuttsrich @virginmedia Try saying for 6 months with no action by @virginmedia Actually, they did send an engineer who didn't fix the intermittent issue, but said he would return but didn't, neither reported his visit to virgin. So back in the never ending and unfruitful customer "service" loop. Ofcom
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Richie
(@richiebyte) reported
@virginmedia See instead of sending me daft emails telling me that you are going to charge me £5.75 more because you are losing too many customers, could you maybe respond to my complaint that I sent you on the 3rd of Dec before I have to go to CISAS.
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Sharon Potter🖤💛
(@ArlandriaLamb) reported
@virginmedia ..... Again??? Why don't you inform your customers of an outage instead of them finding out through looking on the Internet??
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Jayne nightingale
(@JayneNight) reported
@virginmedia @jdms999 No point ours says no problems but when we eventually tried calling there is a problem in the area ! A problem that’s been going on for days and on and off since November - working from home is becoming untenable. Lots will be jumping ship at thus rate total joke
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Toby Schuster
(@TobySchuster) reported
@virginmedia Thanks, the number helped. The fact that apparently after more than 24 hours the issue hasn't been fixed less so.
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Sally Campbell
(@SallyCampbells) reported
@virginmedia So how can I avoid the same thing happening again if I ring tomorrow? The customer service person said the fault team could investigate and send someone out if necessary, then the fault team said they couldn't do that.
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Iain Whitaker
(@iain_whitaker) reported
@virginmedia 8 hours waiting on online chat today to speak to a customer retention specialist with no reply. One way to not let customers leave…
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James
(@jamclarkey) reported
@bristolren @bt_uk All communication providers be that BT, Sky, EE, Plusnet, TalkTalk, Virgin media, Zen (list goes on) will only be able to provide a digital (Internet based) voice service from 2023 and everyone moved off the current PSTN network you are on today as that is closing by 2025