Virgin Media

Virgin Media Outage Report in Thornton, Bradford, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Thornton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Thornton, Bradford, England 10/29/2025 09:15

October 29: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Thornton, Bradford, England

The most recent Virgin Media outage reports came from the following cities: Dewsbury, Bradford, Batley, Halifax, Leeds, Huddersfield, Littleborough, Heckmondwike and Liversedge.

Loading map, please wait...
City Problem Type Report Time
United KingdomDewsbury TV
United KingdomBradford Internet
United KingdomBatley Internet
United KingdomBatley Total Blackout
United KingdomDewsbury TV
United KingdomHalifax Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Thornton, England

Latest outage, problems and issue reports in Thornton and nearby locations:

  • Chris_Johnson85 Chris Johnson (@Chris_Johnson85) reported from Leeds, England

    @virginmedia extremely poor service again it seems like it’s ever other week we don’t have WiFi it’s just not good enough. #bringbacksky #ohno #notgoodenough

  • Chris_Johnson85 Chris Johnson (@Chris_Johnson85) reported from Leeds, England

    @virginmedia It’s seem to be ok at the moment but we seem to be having many problems over these last couple of months and trying to get though to speak to someone is impossible I was waiting 1 hour and 45 mins all in all and nothing. It just seems to be poor at the moment. #nogoodenough

  • shellbennett Michelle B (@shellbennett) reported from Huddersfield, England

    If you're trying to watch via red button on Virgin media you can watch on a tablet via Sky Sports app. Use your VM account login via the Virgin Media UK login option on Sky Sports app login #htafc

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia Which was lies on the onset I was on the phone at one point 5 hours of calls was made by me call virgin media customer service.... no one offered a call back once!

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginnightmare @virginmedia I’ve gone to @BBCWatchdog you should do too! And the more of @virginmedia customers complain they might have to actually do something! And to stop their so called customer services lies! They need to held accountable for what they do and in many cases don’t do.

  • Chris_Johnson85 Chris Johnson (@Chris_Johnson85) reported from Leeds, England

    @virginmedia Yes both wired and wireless items are not working. I have rebooted the router and it makes no difference im still on hold as well we are now hitting the 45 minute mark!!

  • Alistair_____xd Alistair (@Alistair_____xd) reported from Gildersome, England

    @virginmedia I have tried everything when it comes to the connection, this is an SNR issue at the exchange meaning my internet intermittently fails. I have been told there is nothing I can do to restore my internet connection apart from getting my internet from another provider

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia It happened every day for a month or more! It would start during the day I couldn’t access tv nor internet and twice of entire weekend at one point Virgin media said there wasn’t any issues until I kicked up a fuss .. I was assured I would be compensated because of this

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia You talk about SLA what about telling and training your staff about SLA and not to blatantly lie to customers in order to end and move on to the next customer... why can’t you lt do that! Instead of pontificate to me as a customer on SLA guidelines!

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia someone was supposed to have called me today at 11. What a surprise again no one has called me back! Disappointed and disgusted by the lack of customer service.

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia I’m extremely disappointed by the lack of customer service and support and the constant contradictions staff give me every time I called I was promised a £20 compensation due to issues with internet and televisions service and was told yesterday I wasn’t getting it!

  • robbill Rob Billson (@robbill) reported from Halifax, England

    @virginmedia I have spent more than an hour in the last couple of weeks waiting for people in your "customer service" sections to answer my calls. I was trying to upgrade my package after the end of a current contract. But forget it, I'll spend my money elsewhere.

  • josephhtfc13 Joseph Hardcastle (@josephhtfc13) reported from Huddersfield, England

    @virginmedia @kempsapey It’s not working , sort it out

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia You expect me to pay £70+ per month on the dot or you’ll cut me off... if I complain about lack of internet and tv people at virgin media drag their backsides not to help or compensate us customers when it goes horribly wrong but you’ll demand to be paid in full every month !!

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia No I submitted a complaint form yesterday but I’m unsure if it was sent. I never received a ref number so I do doubt if it submitted successfully,

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia And this is how you can get away with blue murder because it not consecutive interruptions but in my case it was in September and you move the parameters to suite your statistics even when I complained that my entire weekend with out internet and limited tv service

  • adamptr92 Adam Potter (@adamptr92) reported from Gildersome, England

    @BBCWatchdog Virgin Media - great when it works, and super quick. However, lots of outage, awful customer service and no form of compensation for prolonged loss of service despite promises. I will not be renewing at the end of the contract!

  • Alistair_____xd Alistair (@Alistair_____xd) reported from Gildersome, England

    @virginmedia The agent that I spoke to advised me that there is a SNR issue and it has been ongoing since 24th may. I think the 99.96% reliability you are quoting is a little bit of a lie!

  • Alistair_____xd Alistair (@Alistair_____xd) reported from Gildersome, England

    @virginmedia There is an SNR issue in my area,been going on since May, logged a complaint or two in regards to the matter, and it still goes down. Customer service team don't seem to care about it and just tell me to sit and wait for it to come up. Nothing they can do help me. 😠😠

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia @virgin @richardbranson @BBCWatchdog Yet again virgin media has Reneged on a promise! I was assured that someone was going to call me back today at 11 o’clock and now at the time of typing this it’s 1:10 customer service is nil! All they want is my money.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • joepurnell8 Joe Purnell (@joepurnell8) reported

    @virginmedia customer support trying to tell me my 24mbps speed when I pay for 100mbps is down to the fact we have 13 devices connected - when 11 of those are either not being used or low traffic devices

  • mburns2009 Martin Burns (@mburns2009) reported

    @virginmedia I really want to open an account with you but you are not letting me. Just moved to Belfast and my apartment is already wired for Virgin Media. Please help!

  • SamChisman Sam Chisman (@SamChisman) reported

    Sat waiting for the @virginmedia web chat to connect to agent to find out how much I can reduce my bill by reducing our service and getting rid of things we don't use. Currently 40 mins and no actual agent only a Web bot. Hoping to sort it while my kids were occupied.

  • Pir00t Steven Folek (@Pir00t) reported

    @virginmedia Yes, they are pinning the blame on the virgin rep who placed the order saying he must have done something wrong. Stated there is nothing further they can do and to raise a complaint with virgin directly

  • GDandSoyaFree Cake My Day (@GDandSoyaFree) reported

    @virginmedia No Internet for 12 days. Your web states £8.40pd comp if loss of service after 2 days. I was given £29! I complained again on 7th Aug & given another £29 allegedly, except your incompetent staff have added the £29 to my bill instead of credit. I'm sick of @virginmedia & I'm off.

  • vicky0375 Vicky (@vicky0375) reported

    @virginmedia Do you have an online chat service as I can’t ring you and need to sort something out

  • CripMH Chris (@CripMH) reported

    @virginmedia are terrible. Wifi router has cut out and their customer service is non-existent. Running around like a headless chicken between web pages and finding nothing!

  • BrianKEve Brian Eve 💙💛 (@BrianKEve) reported

    @virginmedia Hi, you won't allow me to take a reduced contract that you offer to new customers at £33 pm, so my loyalty is worthless to you I can't afford £100 pm any more I've been trying to cancel the whole contract since 10.30 this morning Another reason I want to get away

  • Cybermental May Contain Nuts (@Cybermental) reported

    @virginmedia I do not use Whatsapp so your bot will not help me. What do I do?

  • BevAnneuk Bev T (@BevAnneuk) reported

    @virginmedia I have called every day since Monday. No work going on, and a reset of signal