Virgin Media Outage Report in Thornton, Bradford, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Thornton, Bradford, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Halifax, Batley, Huddersfield, Bradford, Littleborough, Yeadon, Cleckheaton, Brighouse, Liversedge, Dewsbury, Todmorden and Elland.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Halifax |
Internet | |
| Halifax |
Internet | |
| Batley |
Internet | |
| Halifax |
Wi-fi | |
| Halifax |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thornton, England
Latest outage, problems and issue reports in Thornton and nearby locations:
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Helen Burnett
(@HBurnett28) reported
from
Bradford, England
@virginmedia in a queue for 1 hour and still not spoken to anyone, abysmal service.
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Craig The Guard
(@CraigTheGuard) reported
from
Huddersfield, England
@virginmedia It’s all good. Not your fault. Always reliable fast broadband - can’t help someone severing the cable.
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Hannah Bithell
(@hanbithell) reported
from
Leeds, England
Furious with @virginmedia customer service.. They have messed me about for 10 days already loosing me a ton of money from work and just cut me off when I asked to speak to a manager so I could get an engineer before next weekend... A disgrace
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Craig The Guard
(@CraigTheGuard) reported
from
Huddersfield, England
Long weekend. Last night our @virginmedia broadband went down (roadworks cut cable so not their bad). No internet. No Alexa. No Netflix. Kids realised that Dad was at home and the wife spoke to me. Strange times.
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Thomas Lawrie-Clark
(@_T_L_C_) reported
from
Gildersome, England
Extremely disappointed with @virginmedia Broadband. Intermittent connectivity for weeks, now total loss of service - day two. No updates, apology, nothing. #poorservice #virginmedia #broadband
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Hannah Bithell
(@hanbithell) reported
from
Leeds, England
@virginmedia Through and then hung up on... This also happened when I tried to ring the Saturday before (although I hadn't asked to speak to a manager)... It had just been a lot of issues and at the absolute most expensive time for them to have happened.
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Larry Budd
(@larrybudd1) reported
from
Leeds, England
@virginmedia Done that. And the online one. No problems according to that.
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Martin
(@martinbo1972) reported
from
Ossett, England
@virginmedia shocking customer service!
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Kay 💕
(@Scarlet_Witch27) reported
from
Leeds, England
@kaelnash @virginmedia I’m really ****** off with this now. And nobody cares, worst customer service I’ve ever come across.
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Laurra Davis
(@laurradavis) reported
from
Leeds, England
@virginmedia 22 days with no WiFi and today am told it will be another WEEK! Trying to cancel contract and can’t get through to a human being. After 10+ years as a customer I’m so disappointed with this lack of basic customer service. #VirginMedia
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Kay 💕
(@Scarlet_Witch27) reported
from
Leeds, England
@markcatmu11 @virginmedia Oh it is bad. I thought Sky were shit but they are shocking.
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Ricky G
(@jazzybassman) reported
from
Leeds, England
@virginmedia ordered new services on Saturday. Result - no updated service, new bill reflects old price and service. Tried to call customer service - too busy to take calls. And to cap it all Internet repeatedly down despite new Hub. Fuming.
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🏳️🌈chem 🦋 users🏴
(@ChemUsers) reported
from
Leeds, England
@virginmedia just cancel my account with you if the engineer isn't here ny 1pm UK time two weeks in a row you've messed me about I'm not happt
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Craig The Guard
(@CraigTheGuard) reported
from
Huddersfield, England
The @virginmedia broadband is back. It would appear that a competitor had an incident and cut the cable. All fine now. Good work internet fellas
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Matt W
(@WMattitude84) reported
from
Leeds, England
@virginmedia over hour wasted on hold trying to get thru on phone this week. Still no joy! 14 of last 18 days with service disruption. Contract up. Time to vote with my feet
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peter-maurice
(@petermauriceuk) reported
from
Leeds, England
@virginmedia terrible customers service team. Time for me to look elswhere
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Carl.
(@cgagg) reported
from
Birkenshaw, England
People often say how bad @virginmedia customer service is. I can't say that because actually getting through to a real person is only the first hurdle I've come across. I'm sure there will be many more.
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Alistair Gunstone
(@Alistairgunston) reported
from
Gildersome, England
@virginmedia Still no call back... Still no internet... According to your chat team this has been an issue since 24th May... 😠😠😠
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Alistair Gunstone
(@Alistairgunston) reported
from
Gildersome, England
@virginmedia yes it is, I have already contacted your Webchat team and was told it is a known issue that has been ongoing since 24th may. After 25 minutes on the phone (mostly oh hold) after 5 concurrent missed calls in 2 mins after requests to be contacted by email, I am awaiting a call back
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Helen Burnett
(@HBurnett28) reported
from
Bradford, England
@virginmedia your service is absolutely pathetic, and been in a queue 20 minutes to speak to someone. Absolutely crap service all the way round.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Millie Wynter
(@MillieWynter) reported
@virginmedia Virgin Media contacted me and told me they had to return my Deposit of £70.11 because they do not service the Exchange in the area.
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Emily Burrows
(@emilyburrows5_) reported
@virginmedia network has been playing up like crazy on my phone, to the point where I've hard reset it 3 times, had to turn off mobile data and back on. Apparently no coverage problems in my area. (1/2)
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TiM
(@timdafish) reported
@virginmedia Struggling to get anyone at Virgin to resolve an issue of being disconnected by Virgin staff incompetence. 4 days wasted. Umpteen calls, lack of calls back etc. If anyone in customer service cares please DM me ASAP before I have a breakdown.
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Aaron McAllister
(@SirMouldy) reported
@virginmedia It's been on and off quite often. Connected to the wireless network fine but says no internet. Tried restarting router multiple times
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mikebutler
(@mike041967) reported
@virginmedia so I pay for 350mbs and for the last week I have had less than 120, now it’s less than 10mbs, shall I pay you for the service you provide?
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DiscoBar
(@PabloDiscoBar) reported
@virginmedia Hi, still no broadband since 2/2. 150 says engineers still fixing. This is going on way too long. Area is BR3 6PU. Engineers were due to fix at 3pm today apparently. Router is not discoverable to any devices because of this despite the correct white light being on
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James
(@repeatall) reported
@Matthew_Wright @virginmedia Sounds JUST like @NBBCouncil who still haven’t been out to clean up the ****. The council phoned me today asking if I was pleased with the clean up, I told her it hadn’t been done. She was surprised coz the cleaning team sent her a video. They can’t even locate the front door.
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Richard Little
(@MightyClee) reported
@virginmedia Have already looked in your community help pages. The issue though is something I believe you should resolve.
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Tracey Taylor
(@Tracey_J_Taylor) reported
@virginmedia Don’t worry I have now finally cancelled the installation after 5 phone calls and about 3 hours in total on hold - gone to @skytv much better customer service! I wonder how you manage to keep any customers?
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Naznin
(@consciouslynaz) reported
Thanks god - finally leaving #VirginMedia. I won’t miss the terrible service. 🤔