Virgin Media Outage Report in Thornton, Bradford, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Thornton, Bradford, England
The most recent Virgin Media outage reports came from the following cities: Batley, Leeds, Halifax, Huddersfield, Dewsbury, Bradford, Heckmondwike, Sowerby Bridge, Littleborough, Yeadon, Cleckheaton, Brighouse and Liversedge.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Phone | |
| Batley |
Wi-fi | |
| Batley |
Wi-fi | |
| Leeds |
Wi-fi | |
| Leeds |
Wi-fi | |
| Leeds |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Thornton, England
Latest outage, problems and issue reports in Thornton and nearby locations:
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dave brown
(@davebrown1606) reported
from
Mirfield, England
@virginmobile @virginmedia Possibly the worst experience and customer service buying a new phone!! Thanks for nothing!
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Rob Billson
(@robbill) reported
from
Halifax, England
@virginmedia I have spent more than an hour in the last couple of weeks waiting for people in your "customer service" sections to answer my calls. I was trying to upgrade my package after the end of a current contract. But forget it, I'll spend my money elsewhere.
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia The issue is something non your side, I have been told it will be fixed by Friday since mid may... The internet connection drops and the router gets stuck in a reboot loop. Your tech support dosen't seem to care
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginnightmare @virginmedia I’ve gone to @BBCWatchdog you should do too! And the more of @virginmedia customers complain they might have to actually do something! And to stop their so called customer services lies! They need to held accountable for what they do and in many cases don’t do.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia It happened every day for a month or more! It would start during the day I couldn’t access tv nor internet and twice of entire weekend at one point Virgin media said there wasn’t any issues until I kicked up a fuss .. I was assured I would be compensated because of this
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia someone was supposed to have called me today at 11. What a surprise again no one has called me back! Disappointed and disgusted by the lack of customer service.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I’m extremely disappointed by the lack of customer service and support and the constant contradictions staff give me every time I called I was promised a £20 compensation due to issues with internet and televisions service and was told yesterday I wasn’t getting it!
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia You talk about SLA what about telling and training your staff about SLA and not to blatantly lie to customers in order to end and move on to the next customer... why can’t you lt do that! Instead of pontificate to me as a customer on SLA guidelines!
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia There is an SNR issue in my area,been going on since May, logged a complaint or two in regards to the matter, and it still goes down. Customer service team don't seem to care about it and just tell me to sit and wait for it to come up. Nothing they can do help me. 😠😠
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia Which was lies on the onset I was on the phone at one point 5 hours of calls was made by me call virgin media customer service.... no one offered a call back once!
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia You expect me to pay £70+ per month on the dot or you’ll cut me off... if I complain about lack of internet and tv people at virgin media drag their backsides not to help or compensate us customers when it goes horribly wrong but you’ll demand to be paid in full every month !!
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia And this is how you can get away with blue murder because it not consecutive interruptions but in my case it was in September and you move the parameters to suite your statistics even when I complained that my entire weekend with out internet and limited tv service
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Jade
(@jademelia99) reported
from
Cowling, England
Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service
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Chris Johnson
(@Chris_Johnson85) reported
from
Leeds, England
@virginmedia extremely poor service again it seems like it’s ever other week we don’t have WiFi it’s just not good enough. #bringbacksky #ohno #notgoodenough
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Chris Johnson
(@Chris_Johnson85) reported
from
Leeds, England
@virginmedia Yes both wired and wireless items are not working. I have rebooted the router and it makes no difference im still on hold as well we are now hitting the 45 minute mark!!
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Joseph Hardcastle
(@josephhtfc13) reported
from
Huddersfield, England
@virginmedia @kempsapey It’s not working , sort it out
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia The agent that I spoke to advised me that there is a SNR issue and it has been ongoing since 24th may. I think the 99.96% reliability you are quoting is a little bit of a lie!
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Michelle B
(@shellbennett) reported
from
Huddersfield, England
If you're trying to watch via red button on Virgin media you can watch on a tablet via Sky Sports app. Use your VM account login via the Virgin Media UK login option on Sky Sports app login #htafc
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Chris Johnson
(@Chris_Johnson85) reported
from
Leeds, England
@virginmedia It’s seem to be ok at the moment but we seem to be having many problems over these last couple of months and trying to get though to speak to someone is impossible I was waiting 1 hour and 45 mins all in all and nothing. It just seems to be poor at the moment. #nogoodenough
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia @virgin @richardbranson @BBCWatchdog Yet again virgin media has Reneged on a promise! I was assured that someone was going to call me back today at 11 o’clock and now at the time of typing this it’s 1:10 customer service is nil! All they want is my money.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Golds
(@andyg81) reported
@virginmedia @letsdigit Service status is not working so why keep telling people to check it just tell us the service is faulty
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Felicity Bevan #IAmEuropean #FBPE
(@Felicity_Bevan) reported
Signed up for broadband package for new house with @virginmedia. Tortuous process in which much got lost in translation. Now wish to cancel. Awful website like wading through treacle. 4 hours of my life I won't see again. Now their system is down. Told to call back in 4 hours...
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s morgan
(@shazzyb1x1) reported
@virginmedia can u please confirm if there is a national problem which is causing our TVs to keep rebooting. I see some tweets down below but all advisors are saying check service status,online is down as well and the phone number you give out says no known issues.
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Mike Conway
(@MRConway80) reported
@virginmedia Should also add that your customer complaints web form doesn't seem to work either (from within the VM account of public page). If you go to the trouble of completing it you receive a splash screen with a starred out reference number and no complaint is generated or email sent.
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A Liverpool Mum
(@FabLivMums) reported
@virginmedia I would like to get official cancellation from virgin received the compensation promised received and return of the equipment and end of email threatening about non payment (for a service I no longer have
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james dunn
(@jamesdunn2910) reported
@virginmedia so you still haven’t sorted my @netflix account since putting it through yourselves It’s been ongoing since the 17th August and you have cancelled it 3 times with them I’ve called and emailed several times and getting nowhere Worst service ever !!!
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Caroline stevens
(@cazwest1982) reported
@BoboJess_ @virginmedia My mom and dad are having three same issue with there's this is definitely to do with virgin on their end
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Doublar Thackery
(@DoublarThackery) reported
@virginmedia Your doing your job and I appreciate that, but honestly this is not something that needs to be a customer focused conversation. Your infrastructure is **** and placating an individual in the face of that is pointless.
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karen moseley
(@karenmoseley14) reported
Can some help me get hold of a person not a machine @virginmedia as my parents are 84 and 82 and have not had a landline or TV since Saturday, just unacceptable
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mr mallon
(@mrmallon) reported
@virginmedia broadband internet has been down for about an hour Phone line says no issues in my area. All wireless devices offline, no wired devices to check. Light on router is solid white. Please advise...