Virgin Media Outage Report in Horbury, City and Borough of Wakefield, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Horbury, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Wakefield, Cleckheaton, Bradford, Huddersfield, Halifax, Mirfield, Barnsley, Dewsbury, Castleford, Liversedge, Brighouse, Batley and Shipley.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Leeds |
Total Blackout | |
| Leeds |
Total Blackout | |
| Leeds |
Internet | |
| Leeds |
Total Blackout | |
| Wakefield |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horbury, England
Latest outage, problems and issue reports in Horbury and nearby locations:
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James H Bascombe
(@jhbascombe) reported
from
Bradford, England
@virginmedia internet down in BD10. Please fix...WE ARE ALL working from home.
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia Change back our tariff, very good of you seeing as we never changed it in the first place. And £50 ‘goodwill’ refund, when you have taken £150 and counting on new bill for your mistake you owe us the full amount not a gesture of ‘goodwill’ !! Just shocking. No resolution on WiFi
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia We now want to leave as I’ve never known such poor service and a company that causes me so much stress and anxiety but not ‘allowed’
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Craig🥇🏆
(@CraigLUFC77) reported
from
Leeds, England
@virginmedia @virginhelp #virginmedia #virginmediadown any chance you have anybody answering phones today. Broadband down.. First time ever... and #WFH need broadband.. come on help out
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
The worst company I have ever dealt with @virginmedia Not only does their internet service not meet their commitments they believe it’s ok for fraudulent activity to happen on your account and penalise the customer for this. Where do I go next to take further as @MartinSLewis ?
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Sir Rodney Ffing 😁🍻📷📱♂️🇬🇧☣️
(@Gingernuts73) reported
from
Huddersfield, England
Is there an issue with @virginmedia in Huddersfield today?
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Calam Smithson
(@CalamSmithson) reported
from
Garforth, England
Nothing but poor customer service from @virginmedia. When are you going to sort my issue which has been ongoing for months!
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia 1. Had intermittent internet and first called 18th august. 2. New box to try help (which hasn’t) means we only get WiFi in same room as box 3. Had 3 engineers none of which solved the issue but not allowed to cancel as they were over 1 month ......cont
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Rosey MacDoo
(@RoseyMacdoo) reported
from
Leeds, England
@virginmedia hi we have a service outage in LS5 again for home broadband, I’m struggling to find the page online to register our interruption of service, can you help with a link please?
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Bev Naylor
(@Bevster) reported
from
Wibsey, England
@virginmedia im trying to log onto your app as my WiFi is so bad i need to upgrade but its saying my account number is 9 digits but it only has 8 on my bill how the heck do i sign in
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Becky Williams
(@beccaAjones) reported
from
Gildersome, England
@JonesMartyn @virginmedia It’s crap 💩
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Heaton Creative Photography
(@heatoncreative) reported
from
Castleford, England
@giaxclarke @virginmedia I will say, when it’s working it’s fantastic. Can’t complain but god I am not looking forward to the agony next time we have a problem.
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Shane Kavanagh
(@urbancool) reported
from
Huddersfield, England
@virginmedia broadband down EVERY day at some point. Screenshots to prove it. No response to complaints a MONTH ago. Broadband & TV currently off completely. Being told three different things over the phone. Planned maintenance, outage in the area and support can fix remotely
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia are the worst company I have ever dealt with. Not only does their internet service not meet their commitments they believe it’s ok for fraudulent activity to happen on your account and penalise the customer for this. Where do I go next to take further @MartinSLewis ?
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Craig🥇🏆
(@CraigLUFC77) reported
from
Leeds, England
@virginmedia So can you just send me a wire that I can just plus in so I can move my router... I have been told about 4 times this can be done.. and I am still waiting... its all to help me wfh
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia Yes but I spent 13 hours yesterday on chat with still no resolution and what felt like bullying tactics
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Chris
(@CLane_89) reported
from
Thornton, England
Sky TV basic package, Sky Sports HD £32 Virgin Media 100mb Broadband £24 I don’t think that’s a bad deal in itself?!
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Hannah Mason
(@hannahiscontent) reported
from
Huddersfield, England
@virginmedia During this pandemic you have not altered your customer service one bit to recognise that we need you to be consistent reliable and supportive. When it is over we will remember organisations who helped us through and those who didn’t. You didn’t.
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Daniel Clark-Bland
(@DClark_Bland) reported
from
Leeds, England
Given most people are now WFH, what has to happen for @virginmedia to become reliable? 3 days of issues now directly impacting my ability to work and then impacting how long I have to work to catch up... !!
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Kelechi Okegbe
(@kelechi_okegbe) reported
from
Huddersfield, England
@virginmedia I have no Internet at home since Saturday. Please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tiff💫
(@Tiffanylouiseex) reported
@LeeRecioy @virginmedia It’s so stressful! Especially because i work from home. Having to have time off when they have ‘issues’
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Liam Freeman
(@liamdfreeman) reported
Called up @virginmedia for an hour and 12 minutes to finally get through to someone to cancel our package as we're moving soon. And because we insisted we didn't want to renew and just wanted to cancel, the guy put the phone down on us. Still no canceled contact. Disgraceful.
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Jaymie Thomas 🇺🇦
(@jaymiethomas) reported
@philipbrown @virginmedia Tbf, the actual broadband service has been great. I’m moving at can’t get VM in the new place, which is a shame. They have this neat-in-theory SMS support system, where you can shift your move request away from the phone and the browser, but it doesn’t really work well.
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Kenny's Kids
(@KennysKids) reported
@lukeisabrennan They'll say they're providing a service for their huge audience of Irish people supporting English clubs. If it was Virgin Media doing this I'd get it, but RTE as our license fee funded national broadcaster shouldn't be doing this and should be doing way more in terms of the LOI.
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Liz Little
(@LizTuition) reported
@LordFoxx75 @virginmedia I'm in M14 too. On my @virginmedia account it says they 'hope' to fix it by 11.45pm!
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David Holmes
(@Sherl06303) reported
@virginmedia Tried that - never get through - you really are appalling.
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Aqua
(@R3Phoenix) reported
@virginmedia Doesn’t help
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Tiff💫
(@Tiffanylouiseex) reported
@virginmedia Just to be told no one can help me and I have to pay to get out of my contract even though it’s all your fault? Sick and tired and speaking virgin today. Been contacting yesterday morning. Being told different things and still nothings sorted. Virgin is 💩💩💩💩💩
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Daniel Fynn
(@DanielFynn9) reported
@virginmedia No nothing so I’m left with a poor intermittent service, tried all trouble shooting. Can someone perhaps call me tomorrow?
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Jaymie Thomas 🇺🇦
(@jaymiethomas) reported
@philipbrown @virginmedia With an open choice, I’d go with @Hyperoptic but they seem mainly concentrated around apartment blocks and high-density areas. Biggest outage with VM over 5 years was maybe a couple of hours, and only a few times. Can’t fault the speed, just the online options for a/c mgmt.