Virgin Media Outage Report in Cleckheaton, Kirklees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cleckheaton come from postal codes BD19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cleckheaton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cleckheaton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 04:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Cleckheaton, Kirklees, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Huddersfield, Bradford, Wakefield, Halifax, Batley, Bingley, Dewsbury, Cleckheaton, Liversedge, Keighley, Mirfield, Shipley, Brighouse and Sowerby Bridge.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Huddersfield |
Internet | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Bradford |
Internet | |
| Leeds |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cleckheaton, England
Latest outage, problems and issue reports in Cleckheaton and nearby locations:
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Bam Bam
(@SaffsAI) reported
from
Bradford, England
Why companies like @virginmedia use WhatsApp support I do not know. The system makes you wait an hour, if you don't respond in 10 minutes, it kicks you off the chat just to make you wait again
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inky-paper
(@PaperInky) reported
from
Greetland, England
@virginmedia I’m not a VM customer.
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told it’s the agents error on a record call and then saying it’s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!
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Helen Rafferty 💙
(@HelenRaffTVN) reported
from
Shelf, England
@BandageQueen @virginmedia I had Virgin for years at my old house with no problems and couldn’t wait for it to be installed here. It’s just a joke now…keep saying it’s going to be fixed and then change the date.
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inky-paper
(@PaperInky) reported
from
Greetland, England
@virginmedia please can you stop sending an engineer to my address, 1st time he said someone at this address had enquired about providing a service online (no they didn’t) that day I was on a work call, today I was in the shower. Car reg: YT18SXL. He’s just left.
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michael
(@r5008) reported
from
Greetland, England
@virginmedia is virgin media broadband down ?
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Joe Hirst
(@JoeMHirst) reported
from
Halifax, England
@virginmedia The excuse is always to make further improvements in my area. I have only been with Virgin for around 12 months and this has happened a handful of times. It would be great if I had a consistent network connection. Had multiple engineer callouts to fix that issue to no success.
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Service even worse you demand full payment and then will credit our account for your error and breach of contract! Your customers service staff rude! Demanding money before we can speak to anyone well I wonder what a solicitor would have to say with copy of the breached contract.
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anne l
(@annie7hudds) reported
from
Fenay Bridge, England
@virginmedia what’s going on with internet service in HD8 area ? I don’t want to have to wait 23 hours before calling a technician as advised by your service page
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michael
(@r5008) reported
from
Greetland, England
@virginmedia is your brodband down at the moment Hx5 area ?
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia You haven’t applied the contract you sent out and the balance on our account is double the contract charge and your advice said pay in full to speak to someone if not it tough. And then said it would then be credited on the account. Your advisor are no help.
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia when is someone going to ring us back after the failure to apply the package to our account we sorted on the phone yet still hasn’t changed or a manager ringing back to deal with the complaint. Shocking services but soon quick to mailing bills out!
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Syd MC
(@63Syd) reported
from
Huddersfield, England
@virginmedia Logged in first time and no problems but since then I get this screen
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Yeah, we have been charged wrong for the past two months even though the account was clear when we entered a new contract with you, now we been challenging it since August! Told manager will ring and then they don’t and then you charge us wrong, and then to make your customer
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Andrew English
(@andy_english) reported
from
Dewsbury, England
@LordTets @virginmedia Go to Ofcom... you have clearly given them ample time on numerous occasions to resolve your complaint. Life is too short to spend your time waiting for promised calls and web chats... let the ombudsman deal with them.
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Abdullah Mulla
(@a8dullah_mulla) reported
from
Dewsbury, England
@virginmedia well done 👏🏽 new way of resolving complaints! Offer a resolution that you know customer won’t accept so you can pass on to an adjudicator… all in a record time of 8mins!!!
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusinesshelp @vmbusiness Thanks. The 4G backup not working since the service was installed
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia We aren’t getting anywhere and you cut us off. This has to be worst service, if I performed as your advisor I would be sacked! How do we get to resolve the issue via the above method?
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@KevEdwardsRetro I've been with them for years (Yorkshire Cable before that) but changed to the @vmbusiness service to get 4G backup only to find that it doesn't work when their device is in modem mode. Unable to get through to them though - worst support/customer service I've ever experienced
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Dom Burch ⤴️
(@domburch) reported
from
Bradford, England
@virginmedia To cancel. Tried ask contact methods other than writing you a letter so far. Carrier pigeon might be better.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luscifer_reborn
(@luscifer_reborn) reported
@virginmedia Vary I could walk down the road be on 4g fine then all a sudden down to 3g then walk little further then back to 4g
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liv💕
(@LivErin_x) reported
@virginmedia I just spent 10 minutes on hold to be hung up on because despite being a phone company, your phone lines are appalling. I’ll lob my wifi box in the nearest body of water and stop paying your inflated prices, consider your service to me cancelled. Pricks.
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David Sproule
(@teddy1590) reported
@virginmedia After spending 20 hours waiting to cancel account, I was connected to an agent who offered same terrible deals, now I need to wait to connect to someone else to cancel my account. Your service is abysmal. Will never be back and will advise everyone I know to avoid.
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🍀MC 1888🍀
(@R0boCop1888) reported
@virginmedia why is it so bloody hard to cancel my package!! Waited over 8 hours yesterday and still not spoke to retentions team
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Josh Parsons
(@JoshhhhJD) reported
@virginmedia It does not. We are having issues daily so ideally need someone to come out or replace the router, I work from home and can’t keep having this
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FarrahB 🇬🇧🇲🇺
(@FarrahKJ) reported
@TeamViewer_help Thank you. I don’t and won’t as I understand the related security issues. It’s just frustrating the number of calls I receive daily because @virginmedia sold my number on.
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Luscifer_reborn
(@luscifer_reborn) reported
@virginmedia can u sort out the 4g in Nottingham my 4g used to work all over it never had a problem with it dropping now there area's I can't even go to where it doesn't drop to 3g I walk up a raid then back to 4g
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H
(@Hollib0bz) reported
@virginmedia Normally it’s intermittent issues every week but today everything is down and has been for a few hours. The hub isn’t that old either. The hub is red and the only option we could get for an engineer is Friday. Obviously when working from home doesn’t help us out.
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GeorgeJr
(@gigboegwu) reported
@virginmedia I've been told that I'm "now speaking with the correct team" on multiple occasions. You can even see that from my chat screen shots. Moreover, my most recent WhatsApp chats have gone unanswered. Like I said, I'm now escalating the issue until it is sorted out.
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fishinasombrero
(@fishinasombrero) reported
@virginmedia This is not broadband, but due to Virgin moving their VMNO to @VodafoneGroup and their poor signal, I will be terminating 2 mobile contracts forthwith to go and join EE, Virgin Mobile will be hemorrhaging customers looking at others on the virgin forums having the same issue