Virgin Media Outage Report in Cleckheaton, Kirklees, England
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The latest reports from users having issues in Cleckheaton come from postal codes BD19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cleckheaton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cleckheaton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cleckheaton, Kirklees, England
The most recent Virgin Media outage reports came from the following cities: Batley, Halifax, Bradford, Leeds, Cleckheaton, Elland, Wakefield, Dewsbury and Huddersfield.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Batley |
Wi-fi | |
| Halifax |
Wi-fi | |
| Halifax |
Total Blackout | |
| Batley |
Internet | |
| Batley |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Cleckheaton, England
Latest outage, problems and issue reports in Cleckheaton and nearby locations:
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
from
Wakefield, England
@virginmedia are the absolute worst company I have ever come across. 18 days trying to get them sort their shambolic internet dropping & still being passed from 1 agent to another in same team. Don't waste your time with this company. They have no idea what customer service is.
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Rob Prior
(@robfprior) reported
from
Bradford, England
Hi @virginmedia Have had some outstanding service from one your reps over the past few days. Want to make sure it gets acknowledged. How do I go about it?
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Tom Whewell
(@TonzerWee) reported
from
Guiseley, England
@virginmedia Every year you seem to stick on an extra 3 or 4 quid for no extra quality in service. I really don’t know why I stay with your mobile service. It’s appalling. I rally should leave.
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Natalie Ball
(@NatalieBall21) reported
from
Leeds, England
@virginmedia I have tried to call everyday for two weeks, it stays all agents are busy and the line disconnects. I have moved and no longer require your services. How do I cancel the contract?
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Matt Ferretti
(@MatthewFerretti) reported
from
Leeds, England
@virginmedia I HAVE SPENT A TOTAL OF 3 HOURS ON THE PHONE TRYING TO CANCEL MY CONTRACT!
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Suzy Swift
(@bally79) reported
from
Dewsbury, England
@virginmedia Can’t get through to customer services need an engineer to come to mums as unable to set up broadband and phone line! And why you sent out a tv box when she isn’t having virgin tv is puzzling?!
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
from
Wakefield, England
@virginmedia Yes after 1.5 days I heard from tech team who said I need faster broadband, they put me in queue for customer relations who upgraded me last night but today we've lost internet 4 times 🤬 Will give it another day but probs spending tomorrow night onwards trying to get through 😡
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Adele Hall❤
(@spikeshunny) reported
from
Wibsey, England
@virginmedia been cut off after 50 mins waiting to cancel my contract and you wonder why I want to leave.
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
So @virginmedia will not send an engineer to us until Thursday. We have no internet & need to teach but that doesn’t matter. Great customer service. Really helping the pandemic effort. @educationgovuk maybe you could take this service into account when considering teacher input
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surji cair
(@surjicair) reported
from
Bradford, England
@virginmedia @Gertrude31 Hi not happy with the service I am getting from you . I am a loyal customer and will be leaving if not offered suitable deal . Rang this morning and got a very bad response
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia What is annoying is that we as consumers are not seeing the alleged investment in infrastructure in our services. Last year obviously home internet use went up while business premises went down. We are held to ransom now as we have no choice but to use our home broadband for work
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Graeme Rayner 💙
(@Gag_N_Bone_Man) reported
from
Dewsbury, England
@virginmedia Cos I've been a customer for well over a decade and I'm sick of seeing new customers get given the moon on a stick to join. I reckon your sales team would let a new customer have a night with their wives to sign them up. But loyal customers get nothing.
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
@virginmedia .And the fact that we both need to teach online makes no difference? Can’t put lessons on for students for tomorrow. Having to cancel live lessons with exam groups. Why did VM originally offer us two earlier dates and then say they weren’t available? It’s just not good enough.
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super pablo
(@pablo_hescobar) reported
from
Leeds, England
@virginmedia been on hold for 85 mins to then have the call ended before even speaking to anyone. That’s made me want to cancel my package even more now
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FJG
(@FranNamStyle) reported
from
Leeds, England
@virginmedia It took several hours for this problem to resolve. Very frustrating to be directed to authorise wifi, but the screens themselves dont actually do that. Not helpful at all.
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Graeme Rayner 💙
(@Gag_N_Bone_Man) reported
from
Dewsbury, England
@virginmedia I'm moving to sky, saving a tenner a month and adding sports and movies. I might be back in 18 months. Seems like hopping between providers is the only way to get a decent deal. It's perverse logic. Surely cheaper to retain a customer than gain one? But no, so I'm off.
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Graeme Rayner 💙
(@Gag_N_Bone_Man) reported
from
Dewsbury, England
@iamaafaq @sky @virginmedia Point of principle now. Been with virgin for over a decade and the deal is awful. They don't reward loyalty. Grwat package from Sky. Only are that's worse is speed but for our purposes it's fine. We don't game online and i no longer download torrents etc
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Pam Thornes
(@PamThornes) reported
from
Greetland, England
@virginmedia She is in the process of cancelling but made her decision. The boxes were removed by your engineer although customer services said they were not, but they were. And Virgin about 18months ago charges her £31 ish twice then upped it to £45, £46..
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
@virginmedia In the space of a second? That doesn’t seem very efficient or customer friendly. This is really stressful and we both have exam classes to teach & own kids home education. It’s not just so I can watch Netflix. I thought some consideration of key working might be in place.
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Fat Joe
(@Ash_worth) reported
from
Leeds, England
@virginmedia The WiFi has started crashing again in Roundhay today!! It took three weeks to get it ‘sorted’ and less than a week for it to go wrong again! Terrible for online lessons and working from home!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Mason
(@CustardCream38) reported
@virginmedia why as a loyal existing customer would you charge me £12.50 per month more than a new customer for the exact same package? The £4.50 per month discount you've just offered me after 45 mins on the phone doesn't really cut it. #customerretention #goingtotalktalk
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John Coble
(@Jcobleuk) reported
@virginmedia Good afternoon, following an hour long wait to speak to an inept customer service advisor and subsequently being cut off when requesting to speak to a manager. In short, I insist on a manager calling me to discuss further.
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Caroline Pope
(@carolinepope) reported
@virginmedia Hello, we have called and sent numerous emails asking you to speak to us re our poor internet. Cannot get through on the phone and no response to emails. Can someone please contact us ASAP.
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Andrew Cox
(@Waxwing19781) reported
@Jayward7 @virginmedia Complain to OFCOM. Maybe send a letter recorded delivery to their head office saying you want to cancel and request they stop any direct debits etc.
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Chris Flower
(@ChrisFl57847358) reported
@virginmedia Is this tweet a joke?? I have been online to customer chat and on the phone. Not possible to speak to anyone after more than an hour on both! I am disgusted by @virginmedia nearlu doubling my prices in 6 months and then being incantactable when trying to leave. Very poor service
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Ivor Harper
(@ivor_park_fin) reported
Virginn Media: Your bill will be increasing by 5.7% in March. Explanation for this inflation plus, plus rise? 'We're constantly investing in our network' So why is my service not getting any better then, for all your 'constant investing' @virginmedia ?
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Caroline Wright
(@Carolin49670071) reported
@virginmedia Why did I get cut off my call after over 35+ minutes?. If you don't want to answer calls please say so I don't have to go through the security questions and hang on the phone to then get cut off. Can you please call me?.
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lee lambrianou
(@leeharry100) reported
@virginmedia Yes it was connected to the network we did all the tests over the phone with Virgin and even when connected through Ethernet it drops out and speeds are poor.
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WG
(@worthinggooner) reported
@virginmedia hello, I need to cancel my broadband but the retention team just gives automated message saying it’s busy and hangs up. I’m not wasting hours trying again and again. How do I cancel?
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Tincho
(@tinchipedia) reported
@virginmedia Good morning! It is impossible to contact with the number that you provide 03454541111 and the messaging service is very useless. I have tried plenty times My contract finish on 24/02/2021 and I don't want to continue with your company after that date. Could you help me, please?