Virgin Media Outage in Leeds, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Leeds, England

Virgin Media Outage Chart in Leeds, England

February 18: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(55.85%)
Wi-fi
(15.31%)
TV
(9.23%)
Phone
(8.33%)
Total Blackout
(6.02%)
E-mail
(5.26%)

Virgin Media Outage Map Near Leeds, England

The most recent outage reports and issues originated from Leeds, Bradford, Wakefield, Huddersfield, Dewsbury, Shipley, Heckmondwike, Gildersome, Swillington, Wibsey, Shadwell, Castleford and Pontefract.

Leeds TV
Leeds Internet
Leeds TV
Bradford Internet
Leeds Wi-fi
Leeds Internet

Virgin Media in Leeds, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds and nearby locations:
  • Rozzyp1 Rozzyp (@Rozzyp1) reported from Wakefield, England

    @virginmedia As my 4g on my phone is for some reason very slow, or non existent I shall try when ( bring the operative word) my wifi/broadband is restored. I expect Virgin to sort things out, they are saying they have an issue, but no one there know why this happening. Not my job! I pay you!

  • Rozzyp1 Rozzyp (@Rozzyp1) reported from Wakefield, England

    @virginmedia Well I never, just as usual, tv back on just before deadline again, but still no wifi, the enq system wouldn't let me send the form, wanted my URL & told me to ring them. All responses & times being monitored for collection of data regarding regular loss of service.

  • Rozzyp1 Rozzyp (@Rozzyp1) reported from Wakefield, England

    @WeAreWST @manbetxofficial Was really enjoying this tournament however thanks to @virginmedia I have no tv coverage! They are having unexplainable 'issues' yet again.

  • Rozzyp1 Rozzyp (@Rozzyp1) reported from Wakefield, England

    @virginmedia The link just takes you onto a list of possible problems to sort out yourself, reboot etc, then says any other problems ring us. .....

  • Rozzyp1 Rozzyp (@Rozzyp1) reported from Wakefield, England

    @virginmedia I understand why you cannot help, but neither can anyone else, or explain what the problem is. I am documenting & recording my calls/emails/tweets ( yes I do tell the operator I'm recording, just as they do, it's the law, you would be surprised at some of their reactions)

  • ste_sundance17 Stephen Sunderland (@ste_sundance17) reported from Leeds, England

    @virginmedia I am asking you as the person who came to the house said he will have to report this back as they have been some major issues / spikes on the line. I don’t wish to keep looking into links when I am paying for virgin for a product and to provide a solution

  • ste_sundance17 Stephen Sunderland (@ste_sundance17) reported from Leeds, England

    @virginmedia The engineer came out yesterday and confirmed an issue on the line. The tv is still buffering now as it was done earlier. Please can you advise when the issue will be resolved as I am paying for a product which is not working correctly which I don’t think I should be paying for

  • D1e9a7n8o Dean Westnutt (@D1e9a7n8o) reported from Leeds, England

    @virginmedia Of course - an upgrade to the 5 year old TiVo box which is painfully slow

  • D1e9a7n8o Dean Westnutt (@D1e9a7n8o) reported from Leeds, England

    @richardbranson How about you “race” to improve your shit Virgin Media services

  • BuntysBoutique Bunty's Boutique (@BuntysBoutique) reported from Gildersome, England

    @virginmedia you are guilty of entrapment in my opinion....Why don't you have email us on your website. How come I can only telephone you (if you can ever get through) to cancel my ridiculously expensive broadband contract at £67 per month in order to move to EE @ £28 per month.

  • shaunyp8471 Shauny P ♈️ 🏴󠁧󠁢󠁥󠁮󠁧󠁿 ⚽️ 🎶 (@shaunyp8471) reported from Leeds, England

    @virginmedia I get this standard response EVERY time I notify you of any missing eps I find. The prog aired last night for the 1st time & stated after ALL eps available afterwards. There will have been an issue uploading the programme that you need to get your DTV dept to investigate.

  • harryd20200 Haz (@harryd20200) reported from Wakefield, England

    @virginmedia do you have a direct number to uk customer services as your staff in India are useless and do not understand I want my phone number changed to ex directory. 4 times I've been transferred to different departments and each one has poor english and really struggles.

  • pjam62 Phillip Jameson (@pjam62) reported from Gildersome, England

    @virginmedia 1/2At the time of the problem the Virgin media app wouldn’t even recognise that I was a customer, so I couldn’t access any information on the status of the service. The problem is that without anyone touching the router it just goes into a cycle of resetting itself.

  • Lindyprec Linda Precious (@Lindyprec) reported from Swillington, England

    @virginmedia After being charged £6.50 for a 5 second call, advised to use my home Internet on mobile as virgin signal poor.... Etc et etc..

  • gemma_houlston Gemma Houlston (@gemma_houlston) reported from Wibsey, England

    @virginmedia I had no internet for 2/3 hours but yet opted into the free text message to let me know when the issue has been fixed. Still no text message 🤣🙈

  • steno22 Rebecca Stenson (@steno22) reported from Wibsey, England

    @virginmedia numerous phone calls, 1 involving 5 different people and every time its having to explain the same issue to each and every one. The call centre staff do not listen. The inept service is frustrating and staggering! I'm sorry we left BT!

  • binxl Binder Xavier Lal (@binxl) reported from Wibsey, England

    Come on @virginmedia I’ve got lots of files to send and receive, there’s no outage in my area but the signal is so weak. I pay for the highest speed available!! Frustrating and maddening to say the least!......

  • rizzy_7 Rizzy Mo (@rizzy_7) reported from Bradford, England

    @virginmedia Speaking to someone based thousands of miles away in India. Is not very helpful. Not being awful, but they just dont understand what I'm trying to tell them. Get me someone from the UK

  • rizzy_7 Rizzy Mo (@rizzy_7) reported from Bradford, England

    @virginmedia fibre broadband is a fraud! Never works.... almost every other night since I signed up with them the connection fails or I have to reset the router. Its disgraceful #virginmedia #virginmediadown

  • charldimond Charlotte 💎 (@charldimond) reported from Leeds, England

    @virginmedia No broadband LS134SX - have run test and checked service status to no avail.

  • philjh1975 Phil Hardaker (@philjh1975) reported from Shadwell, England

    @virginmedia nice of one of your cancellations team to just put the phone down on me when I asked them to confirm I’d have something in writing to show the date I’d be leaving you. Never mind the additional service you put on without my permission that he let slip.....

  • Robbotherhino83 Ben Robinson (@Robbotherhino83) reported from Bradford, England

    @virginmedia absolute disgrace of a service, don’t care about customers at all and to top it off can’t express your views or explain your side because telephone operatives don’t understand what your saying #back2sky

  • Superfly29 Matt P (@Superfly29) reported from Bradford, England

    @virginmedia Mobile. Upgraded mine and wife’s phones yesterday on line. Everything fine awaiting emails to sign. Only one came. Asked where was the second and told “irregularities”. Despite us both having the same contracts for 10+ years with no issue. Money removed to end existing contracts.

  • Superfly29 Matt P (@Superfly29) reported from Bradford, England

    Upgraded 2 phones with @virginmedia the worst customer care ever! Still waiting “urgent” callback. Apparently ordering 2 phones is fraud! -despite passing 4 credit checks and them taking money from my account for each phone....hopeless. At least the guys in Bradford store tried!

  • JillianBoyd50 Jill Boyd (@JillianBoyd50) reported from Bradford, England

    @virginmedia Thankfully all sorted. Webchat was the way to go. I will never ever call (150) on the phone again. It's pointless and far too bloody stressful. Erik on webchat was ace. 👍. Wish I'd done it on Saturday 11th to begin with.

  • Rozzyp1 Rozzyp (@Rozzyp1) reported from Wakefield, England

    @virginmedia Whilst I have no tv, radio or computer to work i shall be a twitter warrior and tell everyone how turning off service alternate days means we get 1/2 the service with no recompense.

  • Rozzyp1 Rozzyp (@Rozzyp1) reported from Wakefield, England

    @virginmedia Monday no tv/broadband, get up today & guess what it's off again. If you think you've experienced a loss of service, please register it as you may be eligible for bill credit if your service isn't restored within two full working days following your registration.

  • adamptr92 Adam Potter (@adamptr92) reported from Gildersome, England

    @virginmedia more of the same for the whole weekend - annoying, as I can't watch anything online, but totally inconvenient because I cannot complete the work I need to do. Phoned your helpline - they couldn't tell me what the issue was. *should* be fixed by the 14th. 1/2

  • lshudall Lucy (@lshudall) reported from Gildersome, England

    @virginmedia There's a pre-recorded message when we ring up saying that engineers are working on it, but there's no estimated fix time

  • lshudall Lucy (@lshudall) reported from Gildersome, England

    @virginmedia The wifi still doesn't work. please can you confirm when this will be fixed

  • SUMBoiii_ Sumboiii (@SUMBoiii_) reported from Wakefield, England

    @virginmedia So spoke to Paul eventually. He went all Del Boy on me and we reached a deal, you did good this time @virginmedia but you really do need to get offers out to loyal customers that are just as good as the new customer deals

  • SUMBoiii_ Sumboiii (@SUMBoiii_) reported from Wakefield, England

    Why do companies like @virginmedia not reward customers for loyalty! It's only new customers they give a shit about. Off to another broadband provider

  • Prossman Andy Prosser (@Prossman) reported from Huddersfield, England

    @virginmedia Not my issue. It’s @timmyjrobbo ‘s

  • trickyr1 Richard Armistead (@trickyr1) reported from Leeds, England

    @virginmedia 3 weeks broadband been not working. LS13. Still getting same recorded message that it’ll be fixed by 12pm. Any truthful update would be appreciated.

  • SimpleBrummie Simon Price (@SimpleBrummie) reported from Leeds, England

    @virginmedia I have already tried that and it says there isn’t any network fault. However there is nothing wrong with the setup as it was working this morning, it’s also the second time it’s stopped in the last few weeks

  • revdjollyjohn John Rogers (@revdjollyjohn) reported from Leeds, England

    What is going on @virginmedia Broadband down yet again LS16 - Diabolical service in this area - Please fix it properly

  • shaunyp8471 Shauny P ♈️ 🏴󠁧󠁢󠁥󠁮󠁧󠁿 ⚽️ 🎶 (@shaunyp8471) reported from Leeds, England

    @virginmedia Look I’m not doing that. This isn’t an account specific issue. I worked in the Digital Management Centre in Langley for a decade until made redundant 2 years ago so it needs passing to the VOD department to investigate.

  • Chris280479 Chris Hutton (@Chris280479) reported from Dewsbury, England

    Nothing whatsoever from @vmbusiness @VirginStartUp @VirginMediaCorp absolutely pathetic. No service no payment for service

  • Chris280479 Chris Hutton (@Chris280479) reported from Dewsbury, England

    @vmbusiness this service is pathetic been on hold for 45 minutes

  • Millerbird78 Vicky Miller (@Millerbird78) reported from Gildersome, England

    @virginmedia Yes please do! Am sure I would feel less frustrated if the communication was better & not me having to check or chase for updates. Thanks for your help this evening :-)

  • spenrobertshaw spencer robertshaw (@spenrobertshaw) reported from Leeds, England

    @sirsimon2b @YODELhell @virginmedia Yodel are terrible

  • gdczuk57 George Danielczuk (@gdczuk57) reported from Bradford, England

    @virginmedia why is my broadband in BD2 still not working despite receiving a text to say it is fixed at 15:05. ...and when I look at the service status it says all is OK. Like it did this morning WRONG!! When is it going to be fixed and will I get a credit for it being out

  • bfatchett Brendan Fatchett (@bfatchett) reported from Horbury, England

    @virginmedia Finally got through. 40 mins in total for you to send a signal for my new box. Surely this could be dealt with so much better. Terrible customer service.

  • bfatchett Brendan Fatchett (@bfatchett) reported from Horbury, England

    @virginmedia I have been waiting for 30 plus minutes now for a simple signal test..it’s hopeless.

  • Chris_a_Burden Chris Burden (@Chris_a_Burden) reported from Wakefield, England

    @virginmedia shocking broadband service and impossible to get through on the phone. I'm giving up now and going to bed. #disappointed

  • sarahdavison88 sarah-louise davison (@sarahdavison88) reported from Huddersfield, England

    @virginmedia why is my virgin services down in HD4 AGAIN I’m sick of paying your prices when there’s always problems between the internet and tv constantly going off and on it’s becoming worse off if you have virgin media!! Right now your status says no problems in my area

  • SarahDevall Sarah Devall (@SarahDevall) reported from Leeds, England

    @ohhollygosh @amy_everett_ @virginmedia Stuff like this makes me block numbers. Great customer service revolves around your customer’s needs and wants. The customer tells you they’ll call you, don’t pester as they will do transactions their way (web chat, app, website etc.) companies need to listen to their customer

  • lshudall Lucy (@lshudall) reported from Gildersome, England

    @virginmedia On the online chat, the response was that there's no ETA for the fix, and service will be intermittent until the 3rd.

  • lshudall Lucy (@lshudall) reported from Gildersome, England

    @virginmedia There's no fix estimate...

  • lshudall Lucy (@lshudall) reported from Gildersome, England

    @virginmedia The service status page says there are no known issues with broadband, but i still have no service and there's no option to receive updates

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • Mike_Badland Mike Badland (@Mike_Badland) reported

    @virginmedia I have done the service test. Before doing the test it says no known issue. Then when I run the test it says there is an issue in the area. But there is no itemisation or ETA on resolving the issue

  • nashoban_info nashoban productions (@nashoban_info) reported

    @Broadcastnow @JWhittingdale Sky and Virgin Media carry BBC channels. They may only have to 'flip a switch' to convert from free-to-air to pay channels. On those naughty overnight channels (on Freeview) they manage to provide a subscription service. 'utterly impossible' sounds like a stretch

  • robcmay Rob May (@robcmay) reported

    @virginmedia 1. Ok, I pay a fixed amount each month, and have been re-assured that's how much will be debited each month, but then you just put it up and debit a higher amount without notice, I've complained about 4 times to your customer service team over the phone and was on the phone

  • uncriticalsimon Simon (@uncriticalsimon) reported

    @tc1415 But it is a bad thing for gas and electricity, or even more so BT and Virgin Media, to collude in setting their infrastructure investment plans as would be needed for this. Never mind cases where a customer requires something that involves street works.

  • _cathleenm CATHLEEN MIRANDA (@_cathleenm) reported

    @virginmedia have the worst customer service 🥴🥴🥴

  • WhateverItsAndy Andrew Taylor (@WhateverItsAndy) reported

    @virginmedia A week and yes we have. Today it’s not working at all! SE9 1HU

  • SP_Charlesworth Simon Charlesworth (@SP_Charlesworth) reported

    @virginmedia Yes, it happened in between the storms. I taped it up, but Dennis undid it! I did report it with the phone line problem.

  • totting17216039 tottingham (@totting17216039) reported

    @virginmedia I’ve finally had a manager phone me back after harassing this morning. I’m told the number will be transferred tomorrow after 15 days. Virgins way of dealing with problems is atrocious I can only assume the directors don’t care about their customers it they’d have a proper system

  • RobCornish1 Rob_Bob (@RobCornish1) reported

    @virginmedia ...customer who really wanted to stay with you

  • RobCornish1 Rob_Bob (@RobCornish1) reported

    @virginmedia ...person I spoke with at the time said if there was more people from the street requesting Virgin then you’d consider supplying it...! You made no attemp to try to supply it to my new property but yet I am being charged. As I said, it seems a poor way to treat a long term...