Virgin Media Outage Report in Leeds, England
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The latest reports from users having issues in Leeds come from postal codes LS17, LS12, LS8, LS99, LS11, LS13 and LS6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leeds, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Leeds, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Wakefield, Huddersfield, Liversedge, Pudsey, Normanton, Batley, Bradford, Wetherby, Cleckheaton, Dewsbury, Ossett, Heckmondwike, Pontefract and Yeadon.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Wi-fi | |
| Leeds |
Wi-fi | |
| Wakefield |
Wi-fi | |
| Huddersfield |
Phone | |
| Liversedge |
Internet | |
| Pudsey |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leeds, England
Latest outage, problems and issue reports in Leeds and nearby locations:
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Martin Lowrie
(@ringroads) reported
from
Leeds, England
@virginmedia We have finally got through to someone other via a mobile phone to sort it out. But there does seem to be an issue with your website.
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@KevEdwardsRetro I've been with them for years (Yorkshire Cable before that) but changed to the @vmbusiness service to get 4G backup only to find that it doesn't work when their device is in modem mode. Unable to get through to them though - worst support/customer service I've ever experienced
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Richard Parker
(@Ripark114) reported
from
Pannal, England
@virginmedia @Ambo2005 I cancelled mine under the 30 day terms (on 3rd try) and my service was immediately disconnected. Now I’m told I have to wait up to 72 hours to be reconnected. Clearly not good enough but what can you do?
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@virginmedia I do need assistance over why the 4G backup didn't kick in when I had an outage last week but I've raised that with you already, I hope
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Jordan
(@jordfcs) reported
from
Bradford, England
@yatin_suvagiya @virginmedia Sky are rubbish 3 weeks I have been calling them to sort out an issue and now the managers that are promising to call me don’t call me back shocking service from @SkyUK can’t wait to leave and virgin have offered me a cheaper deal with more add ons that sky can give me
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Sam Walker
(@SamWalker03) reported
from
Dewsbury, England
@virginmedia I’ve been hung up on three times this morning by your contact centre! All your willing to do is pass on the “feedback” do you have anyone customer service trained I can speak to ?
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anne l
(@annie7hudds) reported
from
Fenay Bridge, England
@virginmedia what’s going on with internet service in HD8 area ? I don’t want to have to wait 23 hours before calling a technician as advised by your service page
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Bam Bam
(@SaffsAI) reported
from
Bradford, England
Why companies like @virginmedia use WhatsApp support I do not know. The system makes you wait an hour, if you don't respond in 10 minutes, it kicks you off the chat just to make you wait again
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusinesshelp @vmbusiness Thanks. The 4G backup not working since the service was installed
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Abdullah Mulla
(@a8dullah_mulla) reported
from
Dewsbury, England
@virginmedia well done 👏🏽 new way of resolving complaints! Offer a resolution that you know customer won’t accept so you can pass on to an adjudicator… all in a record time of 8mins!!!
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Syd MC
(@63Syd) reported
from
Huddersfield, England
@virginmedia Logged in first time and no problems but since then I get this screen
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Jordan
(@jordfcs) reported
from
Bradford, England
@virginmedia what’s the best deal you can do me please 🙏🏼 sky are having my life with the rubbish connection, internet never working and shocking customer services, a manager doesn’t even stick to their word of calling me back. Week 3 of my issues not getting resolved!
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Christine Pilkington
(@Pilki) reported
from
Bradford, England
@virginmedia Nothing! I'd be a very rich lady with all the apologies I've had in the last few 7 days, apologies doesn't get my service back does it?!
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Paul Waite
(@plrw2010) reported
from
Leeds, England
@virginmedia why is your customer service so difficult to deal with? They seem like robots reading from a list of FAQ answers! Ask something not on the list they are clueless!! Thanks
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Dom Burch ⤴️
(@domburch) reported
from
Bradford, England
@virginmedia To cancel. Tried ask contact methods other than writing you a letter so far. Carrier pigeon might be better.
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Andrew English
(@andy_english) reported
from
Dewsbury, England
@LordTets @virginmedia Go to Ofcom... you have clearly given them ample time on numerous occasions to resolve your complaint. Life is too short to spend your time waiting for promised calls and web chats... let the ombudsman deal with them.
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Helen Rafferty 💙
(@HelenRaffTVN) reported
from
Shelf, England
@BandageQueen @virginmedia I had Virgin for years at my old house with no problems and couldn’t wait for it to be installed here. It’s just a joke now…keep saying it’s going to be fixed and then change the date.
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Sam Walker
(@SamWalker03) reported
from
Leeds, England
@virginmedia are up there with the worst companies for customer service. Their IVR is infuriating, they hang up on you when you do manage to get through and then tell you there is no way to make a complaint ! @Ofcom do you regulate these clowns 🤡
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Phil Turner
(@philter66) reported
from
Leeds, England
@virginmedia Mate ..do you not think I’ve tried that ..hence my tweet ….6 times now …managed to speak twice ..both times systems were down..you CX us so poor these days
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Phil Turner
(@philter66) reported
from
Leeds, England
Hi @virginmedia maybe try answering my call ..as a customer of 25 years paying the atrocious figure of £145 a month @skytv could be getting a new customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chetty
(@supasaffa) reported
@virginmedia @JohnLewisRetail Virgin media the most pathetic organisation around. Customer service is horrendous and the staff completely incompetent. Now I will get a tweet saying let’s have a web chat even though I’ve done this multiple times with nothing recorded and no action taken. Useless bunch
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Kev
(@victor50) reported
@virginmedia How? Landline is down, Virgin Mobile (EE) signal is at best flaky. Over £140pm + Virgin mobile is a substantial sum for sub standard after sales care. How’s your morse code?
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TomF
(@honoredeballsac) reported
@virginmedia "We've received your complaint" is not entirely, or at all, accurate, then, is it?
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Keith Hale ©
(@khthejudge) reported
@YorkshirePad @virginmedia Yeah I got the Google Wi-Fi with an extra puck then changed it out for an Asus Rog Strix AX3000. Decent price at circa £140 only so I could use a firewall on the router (can’t on Google). Never had an issue since.
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TomF
(@honoredeballsac) reported
@virginmedia This is, in the face of some stiff competition, the worst customer service I have ever experienced. I haven't even gone into the 2 different agents who said engineer would call 2hrs before visit (he didn't obv, said it is not standard)
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Big V Cop
(@big_copper) reported
@virginmedia - without doubt the worst broadband on the market , literally everyday, something goes wrong . It’s shocking .
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zoe skelton
(@ZoeMrrck) reported
@virginmedia Can this please be escalated to ensure the call back does happen & the cable is fixed tomorrow? The last agent cut me off before confirming this will happen. Its extremely frustrating trying to deal with you Customer Contact Centre. Surely 7 days with no progress isnt acceptable
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Ⓢⓚⓘⓟⓟⓨ🇺🇦
(@pipebrush) reported
@big_copper @virginmedia Get a mesh network and then virgin is great. The hubs are awful though
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luke
(@sanctuaryvilla) reported
@VirginAtlantic I have given it you on a DM before and all you did was reply with a link saying you can’t deal with it on here and to use the people I am already dealing with who aren’t being helpful at all. A comedy of errors and the worst service Iv experienced since cancelling virgin media
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𝕸𝖆𝖗𝖐 𝕬𝖘𝖍𝖜𝖔𝖗𝖙𝖍
(@he6rt6gr6m) reported
@virginmedia A fresh install, new property that's never had cable. This was meant to be finished 7th November, yet we've still not had anyone out to supply wiring to the property. If you don't wanna do it, just say so so I can go with another provider. Instead, I'm being left on a hook!