Virgin Media Outage in Leeds, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Some problems detected at Virgin Media

Virgin Media in Leeds, England problems in the last 24 hours

Virgin Media Outage Chart in Leeds, England

March 19: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (59.36%)
  • Wi-fi (13.75%)
  • Phone (8.48%)
  • TV (7.99%)
  • E-mail (5.59%)
  • Total Blackout (4.83%)

Virgin Media Outage Map Near Leeds, England

Virgin Media in Leeds, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds, England and nearby locations:
  • AzarAsghar AzarLFC (@AzarAsghar) reported from Dewsbury, England

    @virginmedia U took your time guys!! I rang customer service and have an engineer booked in now for tomorrow morning

  • AzarAsghar AzarLFC (@AzarAsghar) reported from Leeds, England

    @virginmedia hi. My home telephone line has suddenly gone down..not accepting incoming calls or allowing outgoing. Was working fine earlier this morning

  • Aletdownofstate Marc Rigg (@Aletdownofstate) reported from Leeds, England

    Ita great when you're Internet goes down at the start of the #AusGP @virginmedia. Not impressed.

  • racholeary_ Rachel O'Leary (@racholeary_) reported from Leeds, England

    @virginmedia Yeah ive tried it on two browsers and the apps installed, i did a scan which connected me to that page because of the poor wifi connection!

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Leeds, England

    @virginmedia I am, as requested by a previous tweet, merely keeping you informed. Also, your community team NEVER responds.

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Leeds, England

    @virginmedia The link might work but it points to an issue with S8. I and everyone else who's having this issue has S7s.

  • richk13 Rich Kershaw (@richk13) reported from Huddersfield, England

    @virginmedia Continual drop-out our fibre broadband is getting really annoying now. Making it impossible to work from home. Help! @drawnbylight

  • nickholding01 Vegan_nick.h (@nickholding01) reported from Leeds, England

    @virginmedia That's where the problem started in the first place so absolutely no point ringing

  • nickholding01 Vegan_nick.h (@nickholding01) reported from Wakefield, England

    @virginmedia Just spoke to the rudest customer service advisor ever. Lost a customer. Cancelling. Prices are so expensive too

  • JamieLee76 JamieUK (@JamieLee76) reported from Leeds, England

    @virginmedia my internet is down, my phone line isn’t working, #virgin’s systems are down so they can’t even look into the problem. The ‘overseas’ gentleman couldn’t help me or even tell me when their stystms are working! Poor service

  • bluemoonerdave Dave bell (@bluemoonerdave) reported from Huddersfield, England

    @virginmedia really frustrating evening, the internet is non existent then waited 20 minutes to get through on the phone only to be told nobody can help me fix this issue today! #SpoiltOurEvening

  • JamieGash3 Jamie Gash (@JamieGash3) reported from Wibsey, England

    Never trust @virginmedia mobile in the uk they are full of shit

  • DaveFincher1984 David Fincher (@DaveFincher1984) reported from Mirfield, England

    @virginmedia I’ve just done another service test and says aware of fault on both tv and broadband and engineers are sorting it...I’ll wait and see what happens!thank you

  • DaveFincher1984 David Fincher (@DaveFincher1984) reported from Mirfield, England

    @virginmedia hi,is there any reason why my service inc broadband is not working in WF14 area...done the online test and says no issues in area!not great when I pay £84 per month for the joy of your service 🙄

  • oliversmith66 TeamFury 🤴🏼 (@oliversmith66) reported from Leeds, England

    @Jmorbster1 @virginmedia There’s been a known issue within my area since December and it won’t be fixed til April that’s 5 months and I’m still been charged just cancelled. Do not join virgin

  • Ma_Loudie Mary-Ann 🔮 (@Ma_Loudie) reported from Huddersfield, England

    @virginmedia I have no idea what a wired or wireless connection is honestly. I’ve phoned and have an engineer coming out but this keeps happening and it’s a bit shit.

  • IDanzoh Danny™ (@IDanzoh) reported from Wakefield, England

    @virginmedia I just want to know when the virgin engineer will be done messing with the electric box on my street I’m sure that’s the reason why it’s down

  • Ma_Loudie Mary-Ann 🔮 (@Ma_Loudie) reported from Huddersfield, England

    Hi @virginmedia my internet is still not working and you have still not responded to me. Any help would be appreciated, thanks.

  • IDanzoh Danny™ (@IDanzoh) reported from Wakefield, England

    @virginmedia It says no known issue so no

  • sijackson77 Simon Jackson (@sijackson77) reported from Dewsbury, England

    @virginmedia been without broadband or TV for 3 days now. Your information line advises “ it’s a complex issue ...taking longer than expected”. I work from home, I NEED broadband for email, Skype and data access. It’s not bloody good enough!

  • jacksplats Jack Clarkson (@jacksplats) reported from Leeds, England

    @virginmedia It’s okay I’ve terminated my contract as customer are very poor! 💩

  • Carla_SHELDERS Carla Sheldon (@Carla_SHELDERS) reported from Huddersfield, England

    @virginmedia If you keep calling me EVERY DAY on my landline and mobile telling me to ugrade my TIVO box I will have you done for harassment!!! You’ve already told me I have the newest box & it’s an error but your Indian call centre do not understand me!!! #complaint #harrassment

  • oliverfoggin Oliver Foggin (@oliverfoggin) reported from Chapel Allerton, England

    2 hours on the phone to Virgin Media because a family member “tried to help” and left my grandma’s account *****.

  • jacksplats Jack Clarkson (@jacksplats) reported from Guiseley, England

    If your thinking of having internet with @virginmedia I would 100% urge you not to!!! Never works correctly and they just say sorry and credit you. #notgoodenough

  • penthemighty Penny (@penthemighty) reported from Leeds, England

    @virginmedia you're still taking money out of our bank account after we cancelled our service in November, despite repeated calls. Dreadful customer service and no sign of a refund or stopping taking our money. Would like to raise an official complaint.

  • AnthonyyBurke Anthony (@AnthonyyBurke) reported from Wakefield, England

    @virginmedia Hello my internet has gone down for some reason, I've *** a test on your service site, and no known issues. But on the virgin media hub says my internet (access denied)

  • Ash_worth Tim (@Ash_worth) reported from Leeds, England

    @virginmedia Hi, it says there are no issues in the area...

  • AlMitchell89 Alex Mitchell (@AlMitchell89) reported from Bradford, England

    @virginmedia I just want to say that a 20 minute wait for technical support on the phones is unacceptable. I can't believe a provider would expect their customers to hang on that long

  • Faye_Louise_T 🖤 Faye ♠️ (@Faye_Louise_T) reported from Castleford, England

    @virginmedia i would love to know why every time I try to use iplayer my box mysteriously decides to reboot itself ... every time. Actually the worst tv service I’ve ever had. At least the “Super fast” internet works 🙃👍

  • EileenRaleigh Eileen Raleigh (@EileenRaleigh) reported from Huddersfield, England

    @virginmedia Yes, I would be delighted if you could/would help. Please resolve job number 1049841. Mobile repair KMM42497775V37079LOKM

  • EileenRaleigh Eileen Raleigh (@EileenRaleigh) reported from Huddersfield, England

    In July 2016 I asked whether there was a special corner in hell reserved for @virginmedia engineers when they took months of cancelled appointments to connect then bury a cable. Their customer service has since deteriorated as far as I can see.

  • Cat_Crout Catrina Crout (@Cat_Crout) reported from Bradford, England

    @virginmedia Terrible customer service this evening - trying to get through to cancel my contract due to sky-high prices but after 53 minutes on hold, I gave up 😳

  • musicayamor Barbara Kempf #RepealArt50Now (@musicayamor) reported from Leeds, England

    @StevenFrench4 @virginmedia I feel your pain after the never ending story of 4 weeks no internet with sky ...

  • umair170 Umair Ahmed (@umair170) reported from Leeds, England

    @olie_chan @virginmedia @Plusnet I'll try them. To be honest I've never had consistent issues with them. Just annoyed how you get treated and talked to for being loyal lol. There are alot of ADSL options around. Let me see how it works out.

  • top2toetherapy Top2Toe Therapy (@top2toetherapy) reported from Huddersfield, England

    @virginmedia second time I’ve rang to check my internet speed & connection - nothing in the house is working-just buffering the whole time & extremely slow...I asked the technical chap to repeat himself & I heard him say “oh god!” Great customer service! Ashish 👎

  • Chappilass AJ (@Chappilass) reported from Leeds, England

    @virginmedia has this ‘tivo’ box for two days and have been able to watch absolutely nothing through it.... why did I get talked into such a pants service when I was going to cancel!!!!

  • LeeHadfield_ Lee Hadfield (@LeeHadfield_) reported from Leeds, England

    @virginmedia Without ringing up again and wasting my day on the phone to customer services. Can you arrange for a ‘deadlock’ letter to be sent to me, I’ll escalate the matter.

  • poddi Peter J Bottomley (@poddi) reported from Bradford, England

    @virginmedia help no 513 channel Leeds 1 goal up I hear cos I can’t watch it

  • Ian_Morgan Ian Morgan (@Ian_Morgan) reported from Leeds, England

    @vmbusiness all I want is a copy of my bill but after 20mins on the phone I’m told I don’t have an account with you and am hung up on. Please help!

  • Dondonzjazz Donna Jasiewicz (@Dondonzjazz) reported from Dewsbury, England

    @virginmedia Yes finally but sadly waste of time as now I’ve been a good customer for 12 months your pricing me out as you just want new customers and not retain your current ones 😭#epicfail

  • y0rksh1re_blue Ian Armitage (@y0rksh1re_blue) reported from Wakefield, England

    @virginmedia Will do. All I want is info when I can cancel my contract

  • y0rksh1re_blue Ian Armitage (@y0rksh1re_blue) reported from Wakefield, England

    @Lorny_jade @virginmedia You do have a right to cancel as they can't provide a service for over 28 days I believe

  • y0rksh1re_blue Ian Armitage (@y0rksh1re_blue) reported from Wakefield, England

    @Lorny_jade @virginmedia Cancel the Direct debit before they take it out. I've done it before.

  • sheardypants Chris Sheard 🔵⚪️ (@sheardypants) reported from Wakefield, England

    @virginmedia This morning it appears ok. The whole street have issues on a weekly basis, it’s more the people with Virgin TV that notice it first. Hence we have Sky TV.

  • o_matthias1 Professor Olga Matthias (@o_matthias1) reported from Leeds, England

    @virginmedia Ok. 2 things. 1. I need a new router. The one you now use is appalling. Bad quality. Always dropping out. 2. I wish to change my contract.

  • o_matthias1 Professor Olga Matthias (@o_matthias1) reported from Leeds, England

    Replace “Windows 10” with “media/broadband provider” and that was my reply exactly to @virginmedia when they sent me a customer satisfaction. questionnaire. Barmy.

  • sheardypants Chris Sheard 🔵⚪️ (@sheardypants) reported from Huddersfield, England

    @virginmedia slow slow internet at BD11 up for renewal in 2 months too!

  • leedscaley Claire Caley (@leedscaley) reported from Leeds, England

    @virginmedia We are getting it sorted with customer services. I’m still appalled at the poor service.

  • aftabxt AK© (@aftabxt) reported from Bradford, England

    @virginmedia Nope. This is going on for more than a year. It’s just a poor router. Have been waiting for the contract to expire.

  • leedscaley Claire Caley (@leedscaley) reported from Leeds, England

    @virginmedia Yes we’ve checked this as mentioned already. It states no issues. Online help states an issue but would call us urgently to resolve. Still awaiting. No service since Boxing Day.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • angelique_emz Emz (@angelique_emz) reported

    @virginmedia While I appreciate the fact the broken external cabling is beyond control when installing we are now 11 days in with no communication, having to beg people to fill in extra care hours via agency or have family off work to attend. We just want to know when this will be sorted...

  • Annarailgirl Anna (@Annarailgirl) reported

    @virginmedia 4 days with no Catch up or On Demand service, no error messages just a blank box where the menu should be. Resets not working. I would call you but as always I’ve never had a phone line that works. Thought you were better than sky but think it’s time to give BT a go

  • MrsOnionB Bex B. (@MrsOnionB) reported

    Trying to sort out a WiFi boost through the @virginmedia connect app. Glitchy, inconsistent and a poor customer experience would be my review! One screen says the booster is free; another says it’s £3/month extra; another says my bill will increase by £18/month

  • angelique_emz Emz (@angelique_emz) reported

    @virginmedia Called tech support and was told they would send an engineer out tomorrow 4-7pm (that’s 3hrs plus outside her norm - if they stick to those hrs, they haven’t before) plus the engineer installing knows. We need the to know what is happening with the construction team and how fast

  • angelique_emz Emz (@angelique_emz) reported

    @virginmedia ...we are both disabled and carer dependant to even open our front doors. Her mobile signal is poor there and she has had to call ambulances out several times a year in critical condition. We were promised from the start the phone install would be seamless and now it could...

  • angelique_emz Emz (@angelique_emz) reported

    @virginmedia Net & phone install was 08/03. Despite 4 visits to the house and knowing the phone cable is broken outside the building we have still got no word when the construction team might get round to us. This is my acc but at my mothers property (she isn’t gd with tech)....

  • lestervose ann (@lestervose) reported

    @virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

  • Matty3497 Matty Waterson (@Matty3497) reported

    @virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

  • GaryMc1878 EFC (@GaryMc1878) reported

    @virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

  • Nonailsbomber79 bomber79 (@Nonailsbomber79) reported

    @virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me