Virgin Media

Virgin Media Outage Report in Leeds, England

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The latest reports from users having issues in Leeds come from postal codes LS1, LS2, LS11, LS27, LS3, LS98, LS9 and WF3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leeds, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leeds, England 03/18/2025 19:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leeds, England

The most recent Virgin Media outage reports came from the following cities: Bradford, Leeds, Dewsbury, Huddersfield, Mirfield, Wakefield, Liversedge, Batley, Shipley, Brighouse, Cleckheaton, Heckmondwike, Castleford and Tadcaster.

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City Problem Type Report Time
United KingdomBradford Internet
United KingdomLeeds Internet
United KingdomLeeds Wi-fi
United KingdomLeeds Phone
United KingdomLeeds Total Blackout
United KingdomBradford Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds and nearby locations:

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia I’m extremely disappointed by the lack of customer service and support and the constant contradictions staff give me every time I called I was promised a £20 compensation due to issues with internet and televisions service and was told yesterday I wasn’t getting it!

  • Chris_Johnson85 Chris Johnson (@Chris_Johnson85) reported from Leeds, England

    @virginmedia Yes both wired and wireless items are not working. I have rebooted the router and it makes no difference im still on hold as well we are now hitting the 45 minute mark!!

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia You talk about SLA what about telling and training your staff about SLA and not to blatantly lie to customers in order to end and move on to the next customer... why can’t you lt do that! Instead of pontificate to me as a customer on SLA guidelines!

  • Alistair_____xd Alistair (@Alistair_____xd) reported from Gildersome, England

    @virginmedia The agent that I spoke to advised me that there is a SNR issue and it has been ongoing since 24th may. I think the 99.96% reliability you are quoting is a little bit of a lie!

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia You expect me to pay £70+ per month on the dot or you’ll cut me off... if I complain about lack of internet and tv people at virgin media drag their backsides not to help or compensate us customers when it goes horribly wrong but you’ll demand to be paid in full every month !!

  • davebrown1606 dave brown (@davebrown1606) reported from Mirfield, England

    @virginmobile @virginmedia Possibly the worst experience and customer service buying a new phone!! Thanks for nothing!

  • Alistair_____xd Alistair (@Alistair_____xd) reported from Gildersome, England

    @virginmedia The issue is something non your side, I have been told it will be fixed by Friday since mid may... The internet connection drops and the router gets stuck in a reboot loop. Your tech support dosen't seem to care

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia It happened every day for a month or more! It would start during the day I couldn’t access tv nor internet and twice of entire weekend at one point Virgin media said there wasn’t any issues until I kicked up a fuss .. I was assured I would be compensated because of this

  • Alistair_____xd Alistair (@Alistair_____xd) reported from Gildersome, England

    @virginmedia There is an SNR issue in my area,been going on since May, logged a complaint or two in regards to the matter, and it still goes down. Customer service team don't seem to care about it and just tell me to sit and wait for it to come up. Nothing they can do help me. 😠😠

  • Chris_Johnson85 Chris Johnson (@Chris_Johnson85) reported from Leeds, England

    @virginmedia extremely poor service again it seems like it’s ever other week we don’t have WiFi it’s just not good enough. #bringbacksky #ohno #notgoodenough

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia @virgin @richardbranson @BBCWatchdog Yet again virgin media has Reneged on a promise! I was assured that someone was going to call me back today at 11 o’clock and now at the time of typing this it’s 1:10 customer service is nil! All they want is my money.

  • Chris_Johnson85 Chris Johnson (@Chris_Johnson85) reported from Leeds, England

    @virginmedia It’s seem to be ok at the moment but we seem to be having many problems over these last couple of months and trying to get though to speak to someone is impossible I was waiting 1 hour and 45 mins all in all and nothing. It just seems to be poor at the moment. #nogoodenough

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia Which was lies on the onset I was on the phone at one point 5 hours of calls was made by me call virgin media customer service.... no one offered a call back once!

  • Alistair_____xd Alistair (@Alistair_____xd) reported from Gildersome, England

    @virginmedia I have tried everything when it comes to the connection, this is an SNR issue at the exchange meaning my internet intermittently fails. I have been told there is nothing I can do to restore my internet connection apart from getting my internet from another provider

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia someone was supposed to have called me today at 11. What a surprise again no one has called me back! Disappointed and disgusted by the lack of customer service.

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia And this is how you can get away with blue murder because it not consecutive interruptions but in my case it was in September and you move the parameters to suite your statistics even when I complained that my entire weekend with out internet and limited tv service

  • 74Scottclarke scott (@74Scottclarke) reported from Wakefield, England

    @virginmedia customer services an absolute joke they will not take notice on messenger & insist I follow there instructions on booster that they sent yesterday

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginnightmare @virginmedia I’ve gone to @BBCWatchdog you should do too! And the more of @virginmedia customers complain they might have to actually do something! And to stop their so called customer services lies! They need to held accountable for what they do and in many cases don’t do.

  • shellbennett Michelle B (@shellbennett) reported from Huddersfield, England

    If you're trying to watch via red button on Virgin media you can watch on a tablet via Sky Sports app. Use your VM account login via the Virgin Media UK login option on Sky Sports app login #htafc

  • josephhtfc13 Joseph Hardcastle (@josephhtfc13) reported from Huddersfield, England

    @virginmedia @kempsapey It’s not working , sort it out

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • anish_f1 Anish (@anish_f1) reported

    @haynnz Only problem is that Virgin Media is much faster than their competitors so you cant do much and leave :(

  • Lakmaker1 Marcelle Samuels (@Lakmaker1) reported

    @virginmedia Mailbox unavailable.I have spoken to many agents who change my password thinking that will fix it. It hasn't. Have been told I need the fms dept but after holding 3 times for just under 3 hours then to be cut off after 16 days nothing has been resolved. And worse...no one cares

  • GrahamCookRSVPD Graham Cook (@GrahamCookRSVPD) reported from Paisley, Scotland

    @vmbusiness how do you escalate a complaint in virgin?Neither my order manager nor customer reps can seem to arrange a simple number forward so my business phone lines connect. Neither can they get my broadband working 7 days after the original installation daye

  • AngelaJason1 Jason Lane (@AngelaJason1) reported

    @virginmedia The number says I can’t be put through because of a technical problem. Was the same yesterday

  • Alex60978873 Alex (@Alex60978873) reported

    @virginmedia can you help me get gig1 for a decent price instead of 115 a month

  • AngelaJason1 Jason Lane (@AngelaJason1) reported

    @virginmedia Still nothing from the complaint. Still no one can sort it out. I was given the direct number for the field support centre. Guess what. I can’t get through

  • mnj0nes Marie Jones (@mnj0nes) reported

    @virginmedia I know you can't help me with it because I'm not the account holder. More of a general whinge about not following up on promised actions which, has caused unnecessary worry to an elderly couple.

  • Rhianne82 Rhianne Lewis (@Rhianne82) reported

    @virginmedia That your service is **** - I want to change my DD date and tried for two days to speak to someone. Someone needs to ring me to sort out and then I will quite happily pay my bill. But I am NOT wasting anymore time trying to speak to you.

  • Lindor1306 Jo Marion Pauline (@Lindor1306) reported

    @virginmedia 2/2 I then got email saying we had agreed the complaint was resolved. I’d specifically said it wasn’t resolved. I phoned back. Was told I’d get a phone call within 24 hours. That was three days ago.

  • Thyristor99 Andrew Clark #FBPE 🔶️💙 (@Thyristor99) reported

    @virginmedia Yes, there is an issue and there is an estimate that it will be fixed by 23:05. I signed up for text updates at 14:15 but nothing so far.