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Virgin Media Outage Report in Leeds, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Leeds come from postal codes LS8 , LS25 , LS99 , LS26 and LS9 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Leeds, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 1: Problems at Virgin Media

Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Leeds, England

The most recent Virgin Media outage reports came from the following cities: Huddersfield, Batley, Bradford, Leeds, Normanton, Wakefield, Pontefract, Dewsbury, Cleckheaton, Shipley, Liversedge, Pudsey, and Wetherby.

CityProblem TypeReport Time
Huddersfield TV 2 hours ago
Batley Wi-fi 11 hours ago
Bradford Wi-fi 15 hours ago
Leeds TV 17 hours ago
Bradford Internet 1 day ago
Leeds TV 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds and nearby locations:

  • SUMBoiii_
    Sumboiii (@SUMBoiii_) reported from Wakefield, England

    @virginmedia So spoke to Paul eventually. He went all Del Boy on me and we reached a deal, you did good this time @virginmedia but you really do need to get offers out to loyal customers that are just as good as the new customer deals

  • Chris280479
    Chris Hutton (@Chris280479) reported from Dewsbury, England

    Nothing whatsoever from @vmbusiness @VirginStartUp @VirginMediaCorp absolutely pathetic. No service no payment for service

  • shaunyp8471
    Shauny P ♈️ 🏴󠁧󠁢󠁥󠁮󠁧󠁿 ⚽️ 🎶 (@shaunyp8471) reported from Leeds, England

    @virginmedia Look I’m not doing that. This isn’t an account specific issue. I worked in the Digital Management Centre in Langley for a decade until made redundant 2 years ago so it needs passing to the VOD department to investigate.

  • SimpleBrummie
    Simon Price (@SimpleBrummie) reported from Leeds, England

    @virginmedia I have already tried that and it says there isn’t any network fault. However there is nothing wrong with the setup as it was working this morning, it’s also the second time it’s stopped in the last few weeks

  • lshudall
    Lucy (@lshudall) reported from Gildersome, England

    @virginmedia There's a pre-recorded message when we ring up saying that engineers are working on it, but there's no estimated fix time

  • SUMBoiii_
    Sumboiii (@SUMBoiii_) reported from Wakefield, England

    Why do companies like @virginmedia not reward customers for loyalty! It's only new customers they give a shit about. Off to another broadband provider

  • Rozzyp1
    Rozzyp (@Rozzyp1) reported from Wakefield, England

    @virginmedia Monday no tv/broadband, get up today & guess what it's off again. If you think you've experienced a loss of service, please register it as you may be eligible for bill credit if your service isn't restored within two full working days following your registration.

  • Superfly29
    Matt P (@Superfly29) reported from Bradford, England

    Upgraded 2 phones with @virginmedia the worst customer care ever! Still waiting “urgent” callback. Apparently ordering 2 phones is fraud! -despite passing 4 credit checks and them taking money from my account for each phone....hopeless. At least the guys in Bradford store tried!

  • revdjollyjohn
    John Rogers (@revdjollyjohn) reported from Leeds, England

    What is going on @virginmedia Broadband down yet again LS16 - Diabolical service in this area - Please fix it properly

  • spenrobertshaw
    spencer robertshaw (@spenrobertshaw) reported from Leeds, England

    @sirsimon2b @YODELhell @virginmedia Yodel are terrible

  • Superfly29
    Matt P (@Superfly29) reported from Bradford, England

    @virginmedia Mobile. Upgraded mine and wife’s phones yesterday on line. Everything fine awaiting emails to sign. Only one came. Asked where was the second and told “irregularities”. Despite us both having the same contracts for 10+ years with no issue. Money removed to end existing contracts.

  • lshudall
    Lucy (@lshudall) reported from Gildersome, England

    @virginmedia The wifi still doesn't work. please can you confirm when this will be fixed

  • Chris280479
    Chris Hutton (@Chris280479) reported from Dewsbury, England

    @vmbusiness this service is pathetic been on hold for 45 minutes

  • trickyr1
    Richard Armistead (@trickyr1) reported from Leeds, England

    @virginmedia 3 weeks broadband been not working. LS13. Still getting same recorded message that it’ll be fixed by 12pm. Any truthful update would be appreciated.

  • JillianBoyd50
    Jill Boyd (@JillianBoyd50) reported from Bradford, England

    @virginmedia Thankfully all sorted. Webchat was the way to go. I will never ever call (150) on the phone again. It's pointless and far too bloody stressful. Erik on webchat was ace. 👍. Wish I'd done it on Saturday 11th to begin with.

  • Rozzyp1
    Rozzyp (@Rozzyp1) reported from Wakefield, England

    @virginmedia Whilst I have no tv, radio or computer to work i shall be a twitter warrior and tell everyone how turning off service alternate days means we get 1/2 the service with no recompense.

  • adamptr92
    Adam Potter (@adamptr92) reported from Gildersome, England

    @virginmedia more of the same for the whole weekend - annoying, as I can't watch anything online, but totally inconvenient because I cannot complete the work I need to do. Phoned your helpline - they couldn't tell me what the issue was. *should* be fixed by the 14th. 1/2

  • Prossman
    Andy Prosser (@Prossman) reported from Huddersfield, England

    @virginmedia Not my issue. It’s @timmyjrobbo ‘s

  • Robbotherhino83
    Ben Robinson (@Robbotherhino83) reported from Bradford, England

    @virginmedia absolute disgrace of a service, don’t care about customers at all and to top it off can’t express your views or explain your side because telephone operatives don’t understand what your saying #back2sky

  • Millerbird78
    Vicky Miller (@Millerbird78) reported from Gildersome, England

    @virginmedia Yes please do! Am sure I would feel less frustrated if the communication was better & not me having to check or chase for updates. Thanks for your help this evening :-)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BamBams39925105
    BamBams (@BamBams39925105) reported

    @virginmedia Ok, so straight away I realise your just going through a checklist and not reading my previous tweet to you. My internet is perfect, no problem. Constant and powerful. My WiFi from the router is awful. Cant connect upstairs at all. 15 foot away it is no good. Its purely bad wifi

  • blondyjenz21
    Jenny (@blondyjenz21) reported

    @virginmedia It just says talk weekends under phone. Then everything else say add service

  • HelenBowden13
    Helen Bowden (@HelenBowden13) reported

    @virginmedia I've been trying to cancel my contract (no services provided) since October, no response from anyone, please can you confirm it's cancelled.

  • dav200390
    david parr (@dav200390) reported

    @virginmedia CUSTOMER SERVICES? YOU OUGHT TO BE ASHAMED

  • Andy_Morley
    Andy Morley (@Andy_Morley) reported

    @virginmedia To be honest, your "outage" checker tool is pretty useless, it's never accurate

  • DomKennettLFC
    Dominic Kennett (@DomKennettLFC) reported

    @virginmedia Amazed you've responded but you have to the wrong person in this thread... Try @LfcShaunjudge he's your customer.

  • Iovemeisenough
    ell ミ☆ (@Iovemeisenough) reported

    @virginmedia hello is there any way we can contact ur customer service by telephone? everything seems to be online

  • mrsgthomas
    Gemma Thomas (@mrsgthomas) reported

    @virginmedia Hi! Yes please. Can you tell me what sort of speeds I should be expecting on the 350 service. It never gets anywhere near 200! I understand it can vary with device/time of day but I don’t feel it is as advertised- ever. Usually under 100 or in low 100’s

  • BenjaminEdmonds
    Benjamin Edmonds (@BenjaminEdmonds) reported

    @virginmedia It keeps dropping out and has been going for a week or so. Nobody to actually speak to on your faults line, keep getting told to look online which doesn't help at all.

  • emilyburrows5_
    Emily Burrows (@emilyburrows5_) reported

    @virginmedia Postcode is CF39 8AS. I was sent a new SIM card which I’ve activated this morning but signal is still shocking but apparently it’s ‘excellent’ according to your signal checker. This is 3 weeks ongoing now.