Virgin Media Outage Report in Leeds, England
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The latest reports from users having issues in Leeds come from postal codes LS25, LS10, LS12, LS99, LS8, LS14 and LS19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leeds, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leeds, England
The most recent Virgin Media outage reports came from the following cities: Batley, Normanton, Heckmondwike, Huddersfield, Bradford, Leeds, Wakefield, Pontefract, Yeadon, Cleckheaton, Castleford, Brighouse, Liversedge, Dewsbury and Elland.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Batley |
Total Blackout | |
| Normanton |
Total Blackout | |
| Batley |
Wi-fi | |
| Batley |
Total Blackout | |
| Batley |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leeds, England
Latest outage, problems and issue reports in Leeds and nearby locations:
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@virginmedia I moved back to virgin in Feb as I had a house move and it wasn't on my new street.Soon as they put it in I switched back to you but it certainly isn't the "always on" service I remember. I've had a new tivo within 2 months. Line issue. And repeated loss of service.All in 6 month
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@virginmedia Customer service i can forgive in this climate with people working from home
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia been on hold for 2hrs you finally answered and then cut me off. Brilliant customer services!!
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Martin Chalk
(@mcchalk) reported
from
Bingley, England
@virginmedia hey my internet isn’t working. Service status says it’s good but it’s not. Running a test on your site fails and just tells me to switch it off and on again like Your talking to your dad. Can you actually check it and fix it.
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Jim Johnson
(@jim_johnson24) reported
from
Leeds, England
@virginmedia would you text to tell a customer there are payment issues?
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Internet in LS22 been on and off all day. Has been down totally since 7.00 pm. Poor service for several weeks. What is going on with Virgin’s 200 mbps fibre broadband?
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Michelle Hardman B.a.(Hons)🌈
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia can you advise me if there is internet issues in LS17 till the 28th?
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@virginmedia Its off more times than its on of late. I'm still getting an intermittent line issue on my bb which ive had pretty much from day one and the whole service goes off in wakefield/ dewsbury area at least once a week. Its off now.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Already ran the test on the app, get a nice bright yellow Exclamation mark, telling me what I already know, the WiFi is ****....
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia any danger of you providing decent speeds or anybody answering your at your customer service centres? Only been with you 2 weeks and already wanting to leave.
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Nigel Cawthray
(@ncawthray) reported
from
Leeds, England
@virginmedia @PlayAvengers Doesn't work
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@Ofcom why are you still allowing virgin media to provide intermittent tv, broadband and phone packages without punishment. In our area over the last two year they have provided an awful service. Constantly going down or intermittent. Horrible customer service.
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𝓖𝓮𝓶𝓶𝓪 𝓗 🎗
(@gemmih83) reported
from
Leeds, England
@DementiaUK hi, I'm hoping you can help. I am having problems with @virginmedia. My dad has vascular dementia and has been ripped off tremendously by them. They also won't help him sort his account as he's forgotten his password. They have reduced him into a complete wreck...
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Checked all rooms - this is a small detached house - every room says cannot receive a signal except the living room. A conservatory is in direct sight of the Hub and maybe only 10 meters away; Kitchen Same distance with just one wall. In every room, it recommended a booster .
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia This is a small house, I have not had this problem in the 5 years we’ve had Virgin and, unfortunately, I cannot afford an extra £3 per month to see whether a booster is a solution.
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Chris Broadbent
(@Fernoxchris1) reported
from
Leeds, England
@GarethAllen3 @virginmedia Awful company to deal with. Customer care practically zero. I’m still waiting for a call from 3 weeks ago. How can a comms company have no facility to email them or live chat? Just about to change my services and save some of the £120 a month these jokers charge
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia , is it common to not provide customers with the service they have paid for so early into the 18 month contract? Currently on the “Superfast” 200MB plan and receiving 30MB. Rang your call centre and gave up after an hour on hold.
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Mike Robertson
(@Mikeyrob73) reported
from
Bingley, England
Hey @virginmedia what’s the point of having online help when I have no internet and I can’t seem to actually call you. Shite service
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Susan Turner
(@GazaniaGal) reported
from
Wetherby, England
@virginmedia Only just seen your reply. Intermittent Friday morning but never as good as it should be!
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Susanna
(@SusannaMFL) reported
from
Leeds, England
@virginmedia I had an account which I closed a few months ago, I then opened a new account at a different address a few months later. When I try to login however my new account isn’t showing as it says that “I’m not with virgin media anymore”. Can’t follow up billing etc
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Atkins
(@AndyLGAtkins) reported
Hi @virginmedia my service has become so unreliable, I can no longer work from home. It's no longer stable enough for VOIP calls. There does not seem to be a way to talk to a person about this. I am constantly routed to your automatic diagnostic checks. Can someone please help?
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DirtyAirKills
(@pugw5sh) reported
@virginmedia No problems with service status according to your webpage, but my signal continues to intermittently drop out which is very annoying. A new hub is on its way to me so maybe that will help. Coverage in my house is poor as you only allow 2 Powerline boosters on each account 🤨
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Guy Hartley
(@theYugster) reported
@virginmedia HELP I need someone from Customer Service to 'own' my complaint and sort it out, not to be passed from department and department and then cut off (several times) You are supposed to be telecommunications company!!! I spent 6 1/2 hours trying to get help yesterday!
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Mike Sammons
(@Mike_Sammons) reported
@virginmedia No known issues, ran a broadband test and it reports back as ok. It seems the router drops all devices, both wired and wireless and the box hangs for 5 minutes and then judging by the lights on the box it reboots. I have been rebooting the box previously when this happens
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Iain Hill
(@iain_c_hill) reported
@virginmedia Tried to activate on Sunday 7th. Hub not reachable by anyone at VM. MAC address not coming up on the systam/inventory. Hub seems to be able to communicate with the network but showing 'access denied'.
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Stats T
(@Tabbers1968) reported
@virginmedia To reiterate, no third party permission is required. It is down to communication between your sales team and your contractor.
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Luke Smart
(@lukesmart89) reported
@virginmedia It was my final bill which you take and credit back. You haven’t credited me back. It’s bad enough that you do this to try and “encourage” people to stay. But then to subsequently miss the repayment is extra unethical
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Prof Richard Barker #WearAMask
(@swrb1) reported
@virginmedia Long story, latest issue - you sent us a new TiVo box, without remote control. Old remote doesn’t work on half functions eg, volume, mute etc.
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DMM T&D
(@diane_mas) reported
@virginmedia Ironic..my virgin super duper broadband this morning is slow....very slow. In fact on occasions stopped! 😫😫
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Stats T
(@Tabbers1968) reported
@virginmedia And me, the customer. Someone should be responsible for managing this delivery and giving an ETD and updates.