Virgin Media Outage in Leeds, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Leeds, England

Virgin Media Outage Chart in Leeds, England

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(56.39%)
Wi-fi
(14.08%)
Phone
(9.91%)
TV
(8.18%)
Total Blackout
(5.94%)
E-mail
(5.49%)

Virgin Media Outage Map Near Leeds, England

The most recent outage reports and issues originated from Leeds, Wakefield, Bradford, Liversedge, Dewsbury, Pontefract, Rothwell, Ilkley, Batley, Huddersfield, Castleford, Wibsey, Mirfield, Wetherby and Ossett.

Leeds Total Blackout
Leeds Internet
Wakefield Total Blackout
Bradford Phone
Bradford Internet
Liversedge Internet

Virgin Media in Leeds, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds and nearby locations:
  • duffy_mathew mathew duffy (@duffy_mathew) reported from Rothwell, England

    @virginmedia I run the test on the link and it’s showing no issues, but we don’t receive WiFi in half the rooms in our house including the rooms adjacent to where the WiFi box is! I was calling to request the free boosters but I am not willing to ring back up and be on hold again all night

  • T_J_PetSupplies Tyler-James Ltd (@T_J_PetSupplies) reported from Ilkley, England

    @virginmedia @vmbusinesshelp Been there, done that....LOTS of times. They promised a manager would call. Guess what.... they never did.😕

  • T_J_PetSupplies Tyler-James Ltd (@T_J_PetSupplies) reported from Ilkley, England

    @virginmedia @Virgin_Victoria You could start with talking to each other and teaching telephone staff for the business side to listen when someone tells them there’s a problem and not keep repeating the script! All we want is our broadband back on!

  • T_J_PetSupplies Tyler-James Ltd (@T_J_PetSupplies) reported from Ilkley, England

    @virginmedia Shows as ‘No Known Issues’. But there is! We asked for an engineer to call but were told it’s a known problem in the area and would be fixed as soon as possible. No date given. Promised updates that have never materialised. It’s beyond bad customer service.

  • T_J_PetSupplies Tyler-James Ltd (@T_J_PetSupplies) reported from Ilkley, England

    @Virgin_Victoria @virginmedia Thank you. They’re fully aware but are doing absolutely nothing to sort the problem. We haven’t had any broadband since the 24th of August! As a business it’s near impossible to operate with broadband these days. It’s so frustrating.

  • T_J_PetSupplies Tyler-James Ltd (@T_J_PetSupplies) reported from Ilkley, England

    And still no contact from @vmbusiness! Regardless of numerous direct messages. This is beyond bad customer service! Fix our service and fix immediately! @BBCLookNorth @itvcalendar @WhichUK

  • steveclayson Steve Clayson (@steveclayson) reported from Leeds, England

    Finally got through to @virginmedia to cancel. Apparently it takes longer than normal as theyve just put prices up. Oh and day 7 of no broadband but dont worry it SHOULD be back on by 17th Sep. Role on october with @SkyUK

  • Jamesashton20 James (@Jamesashton20) reported from Leeds, England

    @kylemallory8 @virginmedia You know what’ll really make you laugh..... Private accounts can’t be seen publicly by anyone who doesn’t follow them.... so your WiFi problem is going to go on forever more.

  • LaurenRach95 Lauren Browne (@LaurenRach95) reported from Wakefield, England

    @virginmedia Tried to ring numerous times now. The first time he was very rude. When I finally got through to someone else yesterday the gentleman told me someone would ring me back and no body has. Now I'm stuck on hold... Again. I think I'll be leaving.

  • T_J_PetSupplies Tyler-James Ltd (@T_J_PetSupplies) reported from Ilkley, England

    @vmbusiness we have been without broadband since Aug 24th with no acceptable explanation! No response to our emails nor updates via txt as promised! Hardly good customer service. #terriblecustomerservice #wasteofmoney #poorserviceprovider #disgruntledcustomer

  • LauraEJohns Laura Johns (@LauraEJohns) reported from Leeds, England

    @virginmedia Absolutely disgusting service today. Hubby spent 58 minutes on hold to 150 trying to reduce our bundle. Passed from pillar to post, no one could sort it. Given up now!

  • Gstraitz Gareth Smith (@Gstraitz) reported from Leeds, England

    @virginmedia how can I try get a refund for a box office purchase that I can't find and watch it's th aew all out show I've paid for it and spent 1hr trying to find it and cannot watch also one of your customer service team hung up on me trying to resolve this

  • steveclayson Steve Clayson (@steveclayson) reported from Leeds, England

    @virginmedia at what point can i cancel without being penalised since you cannot offer the service i subscribe to

  • ScottybooSb Scotty Bell (@ScottybooSb) reported from Leeds, England

    @virginmedia takes yer money Doesnt provide a reliable service and thinks its acceptable to leave customers without the service they are paying for for 25 days...and still takes money from the bank

  • aaronTheHare aaron hare (@aaronTheHare) reported from Wibsey, England

    Virgin media WiFi never fails to make me lose the will to live

  • johnr_jo Roland Rat (@johnr_jo) reported from Leeds, England

    @virginmedia @luke11campbell @VasylLomachenko Unlike your customer services. Which is dreadful

  • paulcottrell41 paul cottrell (@paulcottrell41) reported from Mirfield, England

    @virginmedia Mobile connects no problem.

  • paulcottrell41 paul cottrell (@paulcottrell41) reported from Mirfield, England

    @virginmedia I've tried rebooting router. You have to select alexa in wifi settings and that's when it says your internet may not be connected. My mobile no problem.

  • DrMJJ DrMJJ (@DrMJJ) reported from Wetherby, England

    Well...an entire day of no internet connectivity today after ‘planned disruption due to network improvement engineering’ yesterday by @virginmedia. Amazing. 20min onhold to be told by support that my router is offline...thanks but that’s what the status lights are for. #shite

  • paulcottrell41 paul cottrell (@paulcottrell41) reported from Mirfield, England

    @virginmedia hi I've tried for over a week now to contact on the phone. Since changing to Virginmedia my Amazon Alexa wont work keeps saying broadband not set up purple light going on and off please help I've wasted so much time trying to contact I'm not happy with service at all

  • drariba AribaIV (@drariba) reported from Leeds, England

    @virginmedia I am not Jack please. Broadband service seems better this morning with some intermittent service disruption

  • TagCraigy Craig (@TagCraigy) reported from Leeds, England

    @virginmedia honestly you guys have the worst WiFi connection I’ve ever seen. I don’t care if it’s 100gb if it doesn’t work.

  • JezBroadhead Jeremy Broadhead (@JezBroadhead) reported from Leeds, England

    @virginmedia I was suppose to have install yesterday and numerous phone calls were promised Mateus was going to call at 9-00am today. You make sky’s customer service world class. Is there anyone out there who cares about customer service

  • JezBroadhead Jeremy Broadhead (@JezBroadhead) reported from Ossett, England

    @virginmedia not even started my relationship with you. And I find your customer service is even worse than Sky’s. Disgusted is not the word

  • steveclayson Steve Clayson (@steveclayson) reported from Leeds, England

    @virginmedia hi can you tell me when you expect broadband to be back on in Calverley Leeds. Although according to your site there are no issues. #LS28 #virginmedia #broadband

  • marcd86 arsenal86 (@marcd86) reported from Huddersfield, England

    @virginmedia have been an absolute sack of shit for last few days

  • BalearicSocial Andy Pye (@BalearicSocial) reported from Leeds, England

    @virginmedia I was told I was been transferred to the sales/customer care department I was sat there for two hours with no response.

  • timctes Tim Coates (@timctes) reported from Leeds, England

    @virginmedia Still no @virginmedia broadband. Still no update, this is awful service. Registered for SMS updates at 9:30 and 8 1/2 hours later nothing.

  • allisonpaul_ Allybaba (@allisonpaul_) reported from Huddersfield, England

    @virginmedia Ive worked in customer service all of my working life (multiple roles inc manager of a Nandos -which is testing 🤪) I have the patience of a saint, I understand mistakes happen, but this is honestly a joke.

  • allisonpaul_ Allybaba (@allisonpaul_) reported from Huddersfield, England

    @virginmedia - after setting bill, I asked to be directed to cancellations as I’ve really had enough. It’s never ending.Only for the agent to tell me “I can reduce your bill from £54 to £44”....MY PACKAGE IS SUPPOSED TO BE £44 ANYWAY. So I am STILL being over charged after a million calls (4)

  • allisonpaul_ Allybaba (@allisonpaul_) reported from Huddersfield, England

    @virginmedia -agents have disconnected calls when I have called & tried to resolved issues. -being over charged since May. -even since then and agreeing on a new tariff I STILL receive incorrect bill. - a relative of mine has the same package as me but pays £20 less for it (3)

  • allisonpaul_ Allybaba (@allisonpaul_) reported from Huddersfield, England

    @StanHall20 @virginmedia But the customer service is appalling.

  • allisonpaul_ Allybaba (@allisonpaul_) reported from Huddersfield, England

    @StanHall20 @virginmedia I’ve had this EXACT issue! Amongst many others. Sickkkk of them!

  • richk13 Rich Kershaw (@richk13) reported from Brighouse, England

    @virginmedia We have no broadband. I've rebooted the hub but still no internet connection. I'm trying to work from home and my wife is trying to run her business. We have this problem far too often!

  • allisonpaul_ Allybaba (@allisonpaul_) reported from Huddersfield, England

    Absolutely appalling customer service from @virginmedia - after being an account holder for so many years! But not for much longer. Furious.

  • Faye_Louise_T 🖤 Faye ♠️ (@Faye_Louise_T) reported from Castleford, England

    Ahhhhh @virginmedia you and your extremely shite service never fails to disappoint 🙂👍

  • paulstas2 Paul Stasiulevicuis (@paulstas2) reported from Southowram, England

    So @talktalk advised last night it definitely wasn't their responsibility. @virginmedia asked me to ring the help line again today which I have. They reiterated it was @TalkTalk I needed to speak to but promised to call back before 1 pm with advice or contact details. No call!!

  • paulstas2 Paul Stasiulevicuis (@paulstas2) reported from Southowram, England

    @virginmedia If it is a problem to keep it running, I just need access for a few days to allow me to move important emails.

  • Millerbird78 Vicky Miller (@Millerbird78) reported from Gildersome, England

    @virginmedia Media, Broadband issues we don’t have TV services. Intermittent issues, down last night for a hour or so & then same again today.

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia My broadband still isn’t working properly signal still dropping I have to reconnect manually on my phone ... I’m waiting on txt messages to virgin and now no one is answering can you please find out what the hell is going for on! That’s why an engineer was coming today!

  • MichelleTownhil Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England

    @virginmedia It’s beyond the pale when virgin every month takes my money out of my account on the dot and I expect a service and what I want isn’t being unreasonable I’m not expecting nor demanding the world. You say one thing and do the opposite. That’s unreasonable and unacceptable.

  • Huttyy_ Hutty™️ (@Huttyy_) reported from Leeds, England

    @virginmedia #virginmedia Tern yer fukin wifi off one more time and imma gun ******* smack ded shit oota yers ye ***** ******* man.

  • WMattitude84 Matt W (@WMattitude84) reported from Leeds, England

    @hayu_uk @virginmedia I’m trying to synch my virgin subscription with my HayU account for billing but the code generated on my TV is too long for the boxes on HayU can you help!

  • KEANEholland keane holland (@KEANEholland) reported from Dewsbury, England

    Literally the worst customer service I’ve ever experienced, @virginmedia are a joke.

  • Hazelina Hazelina (@Hazelina) reported from Leeds, England

    @virginmedia It says there are no problems so that wasn’t too helpful

  • paul_lambert2 Paul Lambert (@paul_lambert2) reported from Leeds, England

    1/2 hour to finally speak to someone at @virginmedia and after getting though to someone, they put me on hold again and then hung up on me! If someone from your customer retention team could call be back I’d appreciate it.

  • theJamesWillson James Willson (@theJamesWillson) reported from Leeds, England

    @virginmedia Customer Services appears down!

  • TagCraigy Craig (@TagCraigy) reported from Leeds, England

    @virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.

  • ChemUsers 🏳️‍🌈chem 🦋 users🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ChemUsers) reported from Leeds, England

    @virginmedia just cancel my account with you if the engineer isn't here ny 1pm UK time two weeks in a row you've messed me about I'm not happt

  • HBurnett28 Helen Burnett (@HBurnett28) reported from Bradford, England

    @virginmedia in a queue for 1 hour and still not spoken to anyone, abysmal service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • whatrujokin whatrujokin (@whatrujokin) reported

    @virginmedia shocking customer service lies after lies from your customer service agents!! And still waiting for a call back after I put a complaint in!! 24 hrs I was told that ended yesterday just after lie to add to the rest

  • suhailmoghul Suhail (@suhailmoghul) reported

    @virginmedia I joined over 25 years ago, no offers mate, always been with you guys. Never had a new customer deal. I've even tried cancelling mine and taking it out on my wife's name, I was told I can't cause I've already got a connection. I have to be NEW NEW customer

  • kiraedwards1999 kira edwards (@kiraedwards1999) reported

    @virginmedia your internet is shit.🙃

  • MissKav Kavita Kukar (@MissKav) reported

    Just had an issue buying something on Missguided and the @Missguided_help Live Chat was AMAZING they sorted it all out and I'm astounded 😍😍. Earlier this week @virginmedia took 2 hours on text and an hour on the phone to sort a less complicated issue😤 BE. MORE. MISSGUIDED!🙌🏾👍🏾

  • jai4sweta Jai (@jai4sweta) reported

    @stacemjohnson @virginmedia Virgin media you have provided bad customer service for years. You do not want to improve as you want to make people exhausted so they don’t bother phoning. Disgraceful company

  • jai4sweta Jai (@jai4sweta) reported

    @sarahgrinch @virginmedia Their customer service is so bad!!!!

  • jai4sweta Jai (@jai4sweta) reported

    @zzwonderwall @virginmedia Loooool this is so typical virgin media. Joke of a company. They give bad customer service by purpose so people get fed up of calling in! Quite smart actually @virginmedia

  • mgsteele80 Mike Steele (@mgsteele80) reported

    @virginmedia You're service is absolutely ******* useless. Losing signal a dozen times a day minimum.

  • hadders08 Rob (@hadders08) reported

    @virginmedia take this as my notice to leave. Your WiFi is shit.

  • phoebe_warde Phoebe Warde (@phoebe_warde) reported

    @virginmedia I’m really annoyed by the lack of care for your customers and the amount of my time you have wasted just trying to get your services to work and me be billed correctly. The issue still isn’t resolved and I can’t believe the poor service we have received