Virgin Media Outage Report in Leeds, England

Problems in the last 24 hours in Leeds, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (3%)
• Phone (2%)

Live Outage Map Near Leeds, England

The most recent Virgin Media outage reports came from the following cities: Bradford, Batley, Leeds, Normanton, Wakefield, Huddersfield, Pontefract, Dewsbury, Cleckheaton, Shipley, Liversedge, Pudsey, Wetherby, and Ossett.

City	Problem Type	Report Time
Bradford	E-mail	19 minutes ago
Batley	Internet	3 hours ago
Batley	Internet	1 day ago
Batley	Total Blackout	1 day ago
Batley	Internet	1 day ago
Leeds	Wi-fi	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds and nearby locations:

• 
  Matt Ferretti (@MatthewFerretti) reported 2 minutes ago from Leeds, England

  @virginmedia Spoken to a chatbot, messenger bot, automated phone system, a human and still can’t get @virginmedia to cancel my contact. Over 3 hours of being placed on hold and sent round in circles

• 
  Catherine Gray (@cathgray23) reported 2 minutes ago from Horbury, England

  @virginmedia The mobile no. of the customer services chap who sold us the package. I’m not bothered about the phone line I just don’t won’t to be paying for TV we don’t have and I can’t phone virgin without my phone line or I’ll be charged.

• 
  Paul (the original Ossett Terrier 🐶) (@0ssettTerrier) reported 4 minutes ago from Ossett, England

  @carltonnash @virginmedia Good luck! Unless they're trying to retain your business, they're as bad as @sky

• 
  Louis Sharpe (@LouisJSharpe) reported 7 minutes ago from Leeds, England

  @virginmedia just joined this week, broadband isn’t fit for purpose. Two of your staff have hung up on me because I want to cancel. Please arrange for someone to contact me to cancel as your staff obviously don’t like the word cancel.

• 
  Catherine Gray (@cathgray23) reported 9 minutes ago from Horbury, England

  @virginmedia joined for broadband, being charged for Tv package which we don’t have and a phone line which doesn’t work!!! Mobile no. given to us to discuss account won’t pick up or reply to messages or emails!!! Disgusting service!

• 
  Suzy Swift (@bally79) reported 11 minutes ago from Dewsbury, England

  @virginmedia Can’t get through to customer services need an engineer to come to mums as unable to set up broadband and phone line! And why you sent out a tv box when she isn’t having virgin tv is puzzling?!

• 
  SvP💙💛 (@SophieVPeel) reported 14 minutes ago from Leeds, England

  4 days of trying to get through to @virginmedia finally get through to Sandra to be told they have system issues and can I call back in 2 hours- shocking and poor customer service #dontusevirgin quick enough to take my money!

• 
  Matt Ferretti (@MatthewFerretti) reported 15 minutes ago from Leeds, England

  @virginmedia I HAVE SPENT A TOTAL OF 3 HOURS ON THE PHONE TRYING TO CANCEL MY CONTRACT!

• 
  Antonio M. Arboleda #FBPE (@Toni_M_Arboleda) reported 18 minutes ago from Leeds, England

  @virginmedia Yes, thank you. I have checked. I rang 150 and all they get me to do is to restart my hub. It works OK for a while, but problems come back. I am very upset. I videocommunicate with 100s of people and it is very embarrassing having to explain 2 them the problems caused by Virgin

• 
  Michael Lockley #TheLostPaintingOfLagstoneHall (@LagstoneHall) reported 24 minutes ago from Leeds, England

  @ReetNortherner4 @DawnSunrise1 @virginmedia They are poor, I was constantly doing "tests" on the line for a month before they agreed to try and fix it. Then later on, they handed our account to Talktalk without proper consultation who were even worse .

• 
  Jamie Smith (@JamieSmith45) reported 28 minutes ago from Huddersfield, England

  Every month without fail our broadband goes down - @virginmedia what is going on? Particularly after prices went up last week!

• 
  Pippa Oldfield (@PippaKOldfield) reported 28 minutes ago from Wakefield, England

  @AssistanceVm @TranslatioNinja @virginmedia That’s a bit of a salty reply. I think your customer was referring to various barriers in the way of cancelling her contract, not the difficulty involved in selecting call options. She’s still been unable to cancel and is being pressured her to keep her contract.

• 
  Nicki Wardle (@nickiwardle69) reported 30 minutes ago from Guiseley, England

  @virginmedia FYA The link you to sent above re code of practice does not work. I think I found it on your website but the complaint form asks me for my login details? I'm not a @virginmedia customer...How do I make a complaint?

• 
  Catherine Gray (@cathgray23) reported 36 minutes ago from Horbury, England

  @virginmedia We discussed the Oomph package which I initially agreed to then changed my mind within the 14 days, informed the customer service guy, by phone, text and email, he said he would cancel. The engineer came and documented that TV had been refused and therefore didn’t install

• 
  Fat Joe (@Ash_worth) reported 37 minutes ago from Leeds, England

  @virginmedia It’s a wireless connection. It’s the router that crashes- apparently an issue in the local area. It’s happened since the first week in December and now we’re on to the 4th date for it to be fixed. Nightmare with homeschooling and work.

• 
  Marcus UK (@MarcusUK5) reported 39 minutes ago from Leeds, England

  When @virginmedia #complaints dept are supposed to ring you within 2 hours - 5 hours later & waiting. Why did I just move to this company? #fail #virginmedia

• 
  Martyn Bolt (@martynbolt) reported 40 minutes ago from Mirfield, England

  Terrible customer service by @virginmedia cancelled 0800 installation in Dewsbury today at 2100 last night Strangely blaming @KirkleesCouncil

• 
  Jason Hemingway. (@BesaJason) reported 46 minutes ago from Brighouse, England

  It’s too cliche. Take to Twitter to praise @virginmedia and shortly after the service and signal becomes a shocker so you can’t even do the basics. Can’t even get support.

• 
  Gem 💎 (@28gem) reported 57 minutes ago from Wakefield, England

  I have been trying since the 19th February to cancel my @virginmedia services. I can’t get through on the phone... ever! I’ve sent numerous messages which haven’t had any response.

• 
  Joannemarygriffin (@Joannemarygriff) reported 60 minutes ago from Wakefield, England

  @virginmedia On demand still not working and every time I sign in it’s been moved on three days for repair in my area. This has been ongoing for two weeks now which I find unacceptable especially when all bills have just gone up in price.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Duncan Lewis 🎮🏆 (@Duncan_Lewis) reported 2 minutes ago

  @virginmedia Another day... another outage in M33. But of course, because it's not 48 hours straight, it means nothing. I work in tech, I understand things go wrong, but when it's this regular surely you can agree that a specific explanation and remediation action should be provided?

• 
  Gareth Jones (@Garethjones718) reported 5 minutes ago

  @virginmedia I have no tv or broadband, it all just stopped suddenly at 10:00ish. You service status checker says no issues and to check my equipment.

• 
  Sami Westwood 😷 (@Sami_Dawn) reported 8 minutes ago

  @virginmedia It dropped out a few more times last night and then was not working again when I woke earlier. The on site testing found no issue and sent a signal (?) and I seem to be back up to full speed. Thanks for checking in!

• 
  L. L. Lucullus🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@lucullus_l) reported 10 minutes ago

  @virginmedia l have been waiting for over 35 days for a full response to a complaint. I have now been kept waiting for over an hour on the chat service to be told to contact the technical team! What sort of service is that? All I want is the broadband service I am paying for!

• 
  Sarah Caple (@simpsonsarahlou) reported 10 minutes ago

  Credit where its due, after MONTHS of shocking customer service from @virginmedia I managed to finally get my issue resolved today by Megan L, she was a star - you need to invest in more staff like her!

• 
  aka (@theautomaton) reported 10 minutes ago

  @virginmedia Not having service issues! There is NO virgin available in my area? It’s been years now, you have rolled out all over Glasgow, we live in an expensive postcode but we can’t get your services! Why not?

• 
  Nicola grant (@Nicola_grant01) reported 11 minutes ago

  @virginmedia had this number call me to saying that my Internet has been running slow (it hasn't) and they will give me a boost I said I'll ring you back cause I'm busy ATM (like magic the line goes dead)I wasn't I just don't trust people that say there from a company.01642738939

• 
  Alice Chadwick (@AliceMakepeace) reported 11 minutes ago

  @virginmedia been trying for 2 weeks to get you to start setup WiFi for our new address, on phone today for 1 and a 1/2 hours no engineer available, no explanation as to when? Been passed to 4 different people each says not their issue. Help?! Just want to cancel our contract now

• 
  citizen of nowhere #wearadamnmask #FBPE (@BiddleIan) reported 17 minutes ago

  Dear @virginmedia I have now been on the phone waiting for a resolution to my broadband issues for over 1 hour and 30 minutes. During that time I have spoken to someone from less than 4 minutes. really sick of your appalling customer service and poor quality broadband provision

• 
  Tracy (@Tracy_Barlow) reported 20 minutes ago

  @virginmedia I'm told there is an outage but I don't know anyone else affected near me. On your website it says there are no issues in my area. I'm receiving no updates and have rang seven times, on hold sometimes for hours. How can this take so long? Why isn't it being fixed?