Virgin Media outages and service status in Leeds, England

Problems in the last 24 hours in Leeds, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Leeds, England

The most recent Virgin Media outage reports came from the following cities: Batley, Wakefield, Bradford, Huddersfield, Leeds, Dewsbury, Liversedge, Brighouse, Normanton, Pontefract, Yeadon, and Cleckheaton.

City	Problem Type	Report Time
Batley	Internet	6 hours ago
Wakefield	Internet	9 hours ago
Bradford	Internet	15 hours ago
Huddersfield	Internet	16 hours ago
Leeds	Total Blackout	16 hours ago
Bradford	Internet	18 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds and nearby locations:

• 
  Emma Marianne 🇩🇰🇬🇧 (@emma76history) reported 3 minutes ago from Huddersfield, England

  @virginmedia Was for wifi and TV....but it was never even installed. 🤷🙈

• 
  Syd MC (@63Syd) reported 6 minutes ago from Huddersfield, England

  @virginmedia Logged in first time and no problems but since then I get this screen

• 
  Louise🐦🐝🌵🧀🐌 (@astolante) reported 8 minutes ago from Leeds, England

  @virginmedia I've received a bill for April but I never actually used your service as I didn't have a compatible socket so cancelled. Trying to sign in, I'm told my email address and account number are not recognised.

• 
  Will Gordon (@camelsbestmate) reported 10 minutes ago from Thorner, England

  @virginmedia I was told someone would be in touch within 48 hours... That was on Monday. Absolute shambles of a customer service department.

• 
  Pennine HR - your HR partners in business (@PennineHR) reported 17 minutes ago from Huddersfield, England

  @vmbusiness we are customers in Huddersfield hd4 6en no Internet and can't get into our account or find any info on faults etc. Can you help please?

• 
  Nigel Jolly (@Nigel_BigNn) reported 17 minutes ago from Leeds, England

  @virginmedia can anyone tell me what's happening with the internet service in Leeds 16 area it been going on and off all day now it's not good enough

• 
  John Leeson (@Jp_Leeson) reported 20 minutes ago from Wibsey, England

  @virginmedia very disappointed with your service today! I had an engineer visit booked between 4 & 7 your engineer turned up at 3:30 and left at 3:45 after 2hrs on phone being passed around the world finally got someone out and it can’t be fixed and he could not say when it can b

• 
  Jonathan 🇷🇺 (@Jonatha72251618) reported 22 minutes ago from Wibsey, England

  @virginmedia you're the worst Internet provider ever, you go down more than a prostitutes knickers

• 
  Md Yuzaiful Md Yusof (@Yuz6Yusof) reported 24 minutes ago from Leeds, England

  Having been a loyal customer for 4 years with @virginmedia, I have been lied to by customer service. They applied a different package than what agreed on phone. Violation of customer’s right! Rang 3 times since to complain but nothing has been done! Disgraceful @VirginMediaCorp

• 
  Guy Leech (@guyrleech) reported 25 minutes ago from Wakefield, England

  @virginmedia I do need assistance over why the 4G backup didn't kick in when I had an outage last week but I've raised that with you already, I hope

• 
  Matty Beswick (@bezzyboy88) reported 32 minutes ago from Leeds, England

  Outage on @virginmedia since yesterday morning, get a text message this morning saying it’s fixed. It’s not. Ring up to be told it will be fixed by 2nd November what good is that to anybody?

• 
  Padge 👌 (@AdamPagett3) reported 35 minutes ago from Wakefield, England

  @virginmedia That checker like my service doesn't work

• 
  Guy Leech (@guyrleech) reported 37 minutes ago from Wakefield, England

  @vmbusinesshelp @vmbusiness Thanks. The 4G backup not working since the service was installed

• 
  The Churchill (@Churchill0782) reported 38 minutes ago from Wakefield, England

  @virginmedia I've checked and definitely not entitled due to the amount of days with no service. Like I said, a good will gesture. People who are working from home haven't been able to work for a start. Only been with you a few weeks and have nothing but issues.

• 
  Pennine HR - your HR partners in business (@PennineHR) reported 39 minutes ago from Huddersfield, England

  @vmbusinesshelp @vmbusiness we are customers in Huddersfield hd4 6en no Internet and can't get into our account or find any info on faults etc. Can you help please?

• 
  michael davies (@mikeydavies86uk) reported 44 minutes ago from Bradford, England

  Useless customer service. Spent 40mins being transferred around to have my call cancelled. @virginmedia

• 
  Daryl Beaumont (@DarylBeaumont2) reported 49 minutes ago from Leeds, England

  @virginmedia I was moving house they said the bill would be different for the first three months, then back to normal, however apparently I agreed to a new contract @ £14 extra per month, I’d only had my previous contract for 6 months so why would I do this, oh and the house move was cancel

• 
  Louise🐦🐝🌵🧀🐌 (@astolante) reported 57 minutes ago from Leeds, England

  And again @virginmedia have taken payment for a service I cancelled and have never actually used. Still can't log on to my account because it apparently doesn't exist.

• 
  Dean Gledhill (@deangledhill) reported 57 minutes ago from Leeds, England

  @virginmedia Yep did that but the signal strength went . Not strong enough to use upstairs

• 
  Lisa Lavelle (@Lisalav22) reported 58 minutes ago from Guiseley, England

  @virginmedia They never spoke to me or changed anything this is the problem nothing should be resolved because on my side it isn’t, I’ve just had an email to say I’m getting charged £40 for installation from a box change which I was told was free

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  oldman (@gyoldsingleman) reported 56 seconds ago

  @CliveR39 @virginmedia @virginmedia this problem is ongoing now for at least 10 days, I want to watch on tv not the app. I pay for this service!!! Why is it so difficult to resolve?

• 
  Lee (@LeeDeacy90) reported 60 seconds ago

  @virginmedia who in their right mind decided that a software update was a good idea on the weekend the Premier League launches. Literally had no issue with my Sky or Sky+ yet you choose to do a update on the weekend the football launches. Absolutely shambolic decision making.

• 
  ❌️ (@Guacamole_Hater) reported 2 minutes ago

  @elliviant I've got just broadband with virgin media (worst customer service in the world) and I'm paying £21 for 250mb. Also this reminded me I forgot to pay my bill 2 days ago so thanks for this haha 😭

• 
  Bob (@PINPOINT69) reported 5 minutes ago

  @virginmedia @AlanBM91 I am getting bombarded with emails saying someone is trying to log in to my @virginmedia account every day from multiple locations, I have 2 factor authentication on so it can't happen but can't help feeling there has been some sort of breach?

• 
  Cookie (@chrissincl29564) reported 8 minutes ago

  @stephenm68 @virginmedia That is awful. Virgin media have really done down hill in looking after their customers. All they care about is customer acquisition

• 
  🏎️ 🏁 Sue™️ (@Shh_DontSayIt) reported 11 minutes ago

  Yo @virginmedia can you sort your issues out? Every time I bloody watch TV it keeps shouting there’s a connection problem when there isn’t as it’s broadcasting tv normally and keeps blocking my screen

• 
  Gary Adams (@GazzaAdams) reported 14 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Paul Greenwood (@PaulGr1969) reported 16 minutes ago

  @virginmedia whoever got this text message saying dont unplug for 72 hours virgin media are telling everyone that they are fixing an issue you reported,I have reported anything I think these lot are up to something we all need to report virgin media

• 
  Cakes6G | Art on Objkt (@Cakes6G) reported 18 minutes ago

  @MickeyDN7 @virginmedia @SkySports Why do you bother giving your money to these huge, crap corporate entities is beyond me!?

• 
  Keeley 🌻 (@Keeleyeveline_) reported 18 minutes ago

  @teenarani @virginmedia Hopefully it gets back up and running ASAP. Went to go onto my laptop and couldn't connect to the Internet that's the only reason I new it was down otherwise I wouldn't have