Virgin Media service status in Leeds, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leeds come from postal codes LS9 , LS99 , LS8 , LS25 , LS11 and LS26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Leeds, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Leeds, England
The most recent Virgin Media outage reports came from the following cities: Batley, Wakefield, Bradford, Normanton, Leeds, Huddersfield, Pontefract, Dewsbury, Cleckheaton, Shipley, Liversedge, Pudsey, and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Batley
|
Internet | 7 hours ago |
|
Batley
|
Wi-fi | 7 hours ago |
|
Batley
|
Total Blackout | 9 hours ago |
|
Batley
|
Wi-fi | 12 hours ago |
|
Batley
|
Internet | 13 hours ago |
|
Wakefield
|
TV | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leeds, England
Latest outage, problems and issue reports in Leeds and nearby locations:
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Joseph Hardcastle (@josephhtfc13) reported from Huddersfield, England@virginmedia @kempsapey It’s not working , sort it out
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Adam Potter (@adamptr92) reported from Gildersome, England@BBCWatchdog Virgin Media - great when it works, and super quick. However, lots of outage, awful customer service and no form of compensation for prolonged loss of service despite promises. I will not be renewing at the end of the contract!
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Michelle B (@shellbennett) reported from Huddersfield, EnglandIf you're trying to watch via red button on Virgin media you can watch on a tablet via Sky Sports app. Use your VM account login via the Virgin Media UK login option on Sky Sports app login #htafc
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Alistair (@Alistair_____xd) reported from Gildersome, England@virginmedia I have attempted to do this, but due to my internet connection being down, I was unable to talk to anyone
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Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England@virginmedia I have FINALLY resolved my issues and proved that I was in fact been over charged by you! And I shall be making an official complaint due to unnecessary stress which has severely impacted on my personal health. It has been unacceptable how you have all dealt with me!
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Nathan Spooklas (@whoisdougie) reported from Leeds, England@virginmedia and to make matters worse, your service checker is now no longer working. This is an actual joke. Paying nearly £50 a month for terrible service.
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scott (@74Scottclarke) reported from Wakefield, England@virginmedia customer services an absolute joke they will not take notice on messenger & insist I follow there instructions on booster that they sent yesterday
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Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England@virginmedia No I submitted a complaint form yesterday but I’m unsure if it was sent. I never received a ref number so I do doubt if it submitted successfully,
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Alistair (@Alistair_____xd) reported from Gildersome, England@virginmedia I have tried everything when it comes to the connection, this is an SNR issue at the exchange meaning my internet intermittently fails. I have been told there is nothing I can do to restore my internet connection apart from getting my internet from another provider
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James Nemeth (@James1Nemeth) reported from Leeds, England@virginmedia 2nd weekend in a row where there is a problem in my area with the Internet! This is ridiculous
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Alistair (@Alistair_____xd) reported from Gildersome, England@virginmedia There is an SNR issue in my area,been going on since May, logged a complaint or two in regards to the matter, and it still goes down. Customer service team don't seem to care about it and just tell me to sit and wait for it to come up. Nothing they can do help me. 😠😠
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Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England@virginmedia I want to make official complaint no one is responding to my texts and there for please send me a link to take my grievances about the sheer incompetence and deliberate misinformation and lack of clarity.
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Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England@virginmedia I think your messaging service is having a dicky fit it keep asking if I need any help and asks me to type yes or no... so I type yes. It say someone will be in touch soon.. then few seconds later it asks me the same questions over and over 😡
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Alistair (@Alistair_____xd) reported from Gildersome, England@virginmedia I want to discus my complaint with someone, you guys are constantly breaking promises, I've spent way too much time trying to sort this out now.
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Holly Staveley (@holly192306) reported from Leeds, England@mrsjackson2205 @virginmedia This is the reason we cancelled with them. We had an on going complaint for around 6 months!! Terrible company so glad we got rid! You cannot talk to anyone on the phone and when you do they are as much use as a chocolate fire guard!
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Alistair (@Alistair_____xd) reported from Leeds, England@virginmedia It is for my boradband connection, I already have a complaint logged about it, just sick of spending my life on hold to you guys.
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Alistair (@Alistair_____xd) reported from Gildersome, England@virginmedia I have already spoken to your team, and if you look down my twitter feed, it has been 4 months of me just messaging you guys in regards to this, my internet dosen't work, and I want the issue resolved. And I am just told either someone will call me back or to just sit and wait
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Michelle Hardman B.A (Hons) (@MichelleTownhil) reported from Leeds, England@virginmedia Mitigating disaster on your part when you offered the text messaging service. I simply didn’t understand how you do your billing and why I needed to pay September bill when I already paid from August 15th to October 8th and I’ve paid October’s bill yesterday to be
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jim petticrew (@jimp1822) reported from Leeds, England@virginmedia , what a terrible service, without broadband again, been over a week now customer service non exsistant. Looks like I’ll be giving @skyUK a call
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Julia Taylor (@JulzMTaylor) reported from Huddersfield, EnglandAnyone else in #Huddersfield having problems with their #VirginMedia @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Duncan Waugh (@waughzone) reported@virginmedia Next day I was offered an upgrade in speed, a fibre extender (to locate the router elsewhere) on a rolling 30 day contract so I could see if the service improved and no connection fee. Like a fool, I believed them.
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Leighton Thomas (@Tommo155) reported@virginmedia I've checked and it says no issues with phone line. Basically the ring tone has been replaced with the engaged tone. I have turned off and unplugged all phones but no change. Still cannot make or receive calls.
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Andrew Blake (@AndrewBlake0101) reported@virginmedia Support allowance for your staff??.That's very nice of you though I'm struggling to see the significance between that statement and putting everyone's BB up £7 a month..Other than a cynic like me thinking your now recouping your loss.
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Kylie (@Kylie88882168) reported@virginmedia Says engineers are fixing problems in area for last 5 days that I've been checking it
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Jayshree tailor (@Jayshreetailor1) reported@virginmedia It’s been over a an hour and have been passed to 5 different advisors. All they seem to be trained to do check security and pass the call. Last advisor put the phone down. On call again to another advisor. Can’t wait to come out of contract @richardbranson
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Rab Lynch (@rablynch4) reported from Glasgow, Scotland@LynneLang3 @virginmedia Aye the cheek will help, apologise you ungrateful jerk
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lou (@louisemknox) reported@virginmedia Initially speaking to them re April price increase but my current deal is also due to expire so trying to find a good deal. Why are your advertised deals new customer only?
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Matt Coburn (@cobes79) reported@virginmedia is anyone answering your support chat service. I’ve been waiting for over an hour for someone to reply after being transferred. Need support with a miss sold package 🙄
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Paul Downey 🎃👻💀👹 (@bloodyflicks) reported@FromPage2Screen @virginmedia Let me guess 'to improve their service'
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Kenny 🙂 (@k66ny) reported@virginmedia I’m not wasting more of my time playing call-centre roulette to cancel a service that @virginmedia failed to provide. This is my written notice that I’m terminating the contract under my 14 day statutory period. I will cancel the DD with my bank and refuse installation.