Virgin Media Outage Report in Leeds, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leeds come from postal codes LS8, LS9, LS27, LS12, LS99 and LS17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leeds, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Leeds, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Bradford, Huddersfield, Batley, Shipley, Wakefield, Normanton, Liversedge, Pudsey, Wetherby, Cleckheaton, Dewsbury, Ossett and Heckmondwike.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Bradford |
Wi-fi | |
| Huddersfield |
Internet | |
| Huddersfield |
Internet | |
| Batley |
Internet | |
| Huddersfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leeds, England
Latest outage, problems and issue reports in Leeds and nearby locations:
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Richie Hall
(@RichieH37745130) reported
from
Leeds, England
@snippetsofem @virginmedia @O2 Depending on your mobile, why not activate WiFi calling on your device where you can make calls through your virgin media router. Such google for you device and add WiFi calling and go from there to get signal.
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Rachel Hatfield
(@rosiehat) reported
from
Ilkley, England
@vmbusiness @virginmedia @vmbusinesshelp have tried multiple ways of getting in touch with you no response or help. We have looked online & the router we have in our office doesn’t even match the ones on your website. I will be looking at moving supplier 24 hours of no internet
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Nicki Wardle
(@nickiwardle69) reported
from
Guiseley, England
@virginmedia FYA The link you to sent above re code of practice does not work. I think I found it on your website but the complaint form asks me for my login details? I'm not a @virginmedia customer...How do I make a complaint?
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zack jones
(@zackwynj) reported
from
Mirfield, England
why’s my wifi still **** @virginmedia
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Richie Hall
(@RichieH37745130) reported
from
Leeds, England
@virginmedia @O2 Signal normal drops out due to signals from other routers would and can cloud your signal. The intelligent WiFi of the HUB 3.0 will switch between 2.4ghz and 5ghz wnd there is where you will experience the drop connection. My recommendation is a pin hole reset. 👍
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Catherine Gray
(@cathgray23) reported
from
Horbury, England
@virginmedia The mobile no. of the customer services chap who sold us the package. I’m not bothered about the phone line I just don’t won’t to be paying for TV we don’t have and I can’t phone virgin without my phone line or I’ll be charged.
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Louis Sharpe
(@LouisJSharpe) reported
from
Leeds, England
@virginmedia just joined this week, broadband isn’t fit for purpose. Two of your staff have hung up on me because I want to cancel. Please arrange for someone to contact me to cancel as your staff obviously don’t like the word cancel.
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Harvey Sond
(@harveysond) reported
from
Leeds, England
Never known such bad customer onboarding as virgin - I would avoid if you have a new build @virginmedia
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David Fincher
(@DaveFincher1984) reported
from
Mirfield, England
@virginmedia currently getting a spinning blue loading circle when trying to access the YouTube app via my v6 box. Any solution you suggest? Been like it for a few days now.
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Ben Turner 💥
(@AdventuresofBT) reported
from
Leeds, England
@virginmedia It was compensation following a complaint to CISAS, which was applied as a credit to my account. My account was then closed in late February or early March but I have not yet received a final bill. The last monthly bill I received showed a credit balance of approximately £700.
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Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia Yes, tried it. For the past year. Unless you’re paying top dollar for fibre optic, the service is just shocking! The wifi strength is naff - trouble connecting in a room next the it. And streaming on the FireStick - can’t watch Live TV and all the videos out of sync with audio!
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FanExperienceCompany
(@FanExperienceCo) reported
from
Leeds, England
@JRD3D4 @virginmedia Same here. Almost daily issues (& we’ve router extensions everywhere). Followed @virginmedia advice but they make it so difficult to talk to anyone that we’re about to move elsewhere too. Can’t have a call of any decent length without the wifi dropping.
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Catherine Gray
(@cathgray23) reported
from
Horbury, England
@virginmedia We got the first bill, the customer service guy was still answering my calls and he promised we wouldn’t be charged for TV. We were! Our next bill still has TV on and he is not replying to emails, texts or voicemails. One of the reasons we agreed to switch was personal service
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Catherine Gray
(@cathgray23) reported
from
Horbury, England
@virginmedia joined for broadband, being charged for Tv package which we don’t have and a phone line which doesn’t work!!! Mobile no. given to us to discuss account won’t pick up or reply to messages or emails!!! Disgusting service!
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Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia A fault, however, the router was “updated”.... Worked okay for a couple of weeks, then went back to being out of sync / tinny sound I thought it may have been down to my Gramps TV - but I bought a new TV and used the FireStick on there - but still issues!!
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Chris Jay
(@CJay69) reported
from
Brighouse, England
@virginmedia why is it impossible to raise a complaint with you and actually speak with someone, always new will call you back, yet no one ever does.. #worseservice
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Catherine Gray
(@cathgray23) reported
from
Horbury, England
@virginmedia We discussed the Oomph package which I initially agreed to then changed my mind within the 14 days, informed the customer service guy, by phone, text and email, he said he would cancel. The engineer came and documented that TV had been refused and therefore didn’t install
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Rachel Hatfield
(@rosiehat) reported
from
Ilkley, England
@vmbusinesshelp What is the plan? 24 hours no internet in LS29 radio silence. I definitely won’t be renewing my @vmbusiness account no customer service on the phone or online chat.
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Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia is down. Again!!! Shocking service for a rip-off cost!!
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Hassan Farooq
(@hass770) reported
from
Leeds, England
@kaybaka @virginmedia The same happened to me for months. I had just entered a new contract so couldn’t leave! Awful customer service although now my WiFi issues have been resolved the service works well! I dread having another issue though and trying to speak to a human to resolve it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SP
(@SP50009033) reported
@virginmedia Hi PDe, since renewal the connection is intermittent constantly. I have spoken to customer services and engineers (over the phone) who just advise to reset the router. Your website is currently saying there’s issues with the line into the property…
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david daulby
(@daviddaulby) reported
@virginmedia How is a £35 activation fee justified when I am already a customer with virgin media and I would be the one installing the new super hub myself plus you litteraly dobt have to do anything other than push a button when the button box is installed
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Jay
(@JayML2020) reported
@virginmedia It is with yourselves - recently got a new SIM card as my new tariff is 5G ready (phone is not) and since then, been pretty poor.
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China doll
(@samwhitehouse73) reported
@virginmedia what a disgrace! I am on the LIVE chat making a complaint, been sat 45 mins whilst ‘Mohammed’ has been doing god knows what! Cos he ain’t resolving my complaint! Then tells me he is going for a 15 min break and will be back after! Disgusting Virgin
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Paul Lomax
(@PaulLomax) reported
@chrismsutcliffe @virginmedia If I can't get them to let me self-install, then I'm going to need a temp solution to be able to work next week (eg channel-bonded LTE 4G router...). At which point I'm free to wait for an engineer from an alternative provider! Which would be cheaper too. But I'd rather stay...
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Kimberley Grange
(@Kim_Grange) reported
@virginmedia 'first' bill. Which isn't a first bill. Because this has been a 3 year contract so far. Also, we've had an ongoing, unresolved complaint for 2.5 years so I don't actually know why we're keeping Virgin.
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anneonymously me
(@anneonymouslyme) reported
@virginmedia yes, tech supports end is showing my internet is up but my end when I open the IP in a browser says down, after 40min of trying to convince them my internet was in fact not working they are finally sending a new modem
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Di
(@DiCompton) reported
@virginmedia It’s not working still
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Jordan
(@jordang2310) reported
@Spurs_Officials @virginmedia Think it’s an EA issue. My signal is usually good but the game is currently unplayable with lag
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moi
(@niventhanm) reported
@virginmedia I have spoken to them and they have recommended that I reach out to you as it seems that it may be a Virgin issue. Can you please confirm that there is no issue in my area to cause network issues?