Virgin Media Outage Report in Leeds, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leeds come from postal codes LS17, LS8, LS99, LS12, LS27, LS13, LS6 and LS11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leeds, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Leeds, England
The most recent Virgin Media outage reports came from the following cities: Batley, Bradford, Huddersfield, Normanton, Leeds, Wakefield, Liversedge, Pudsey, Wetherby, Cleckheaton, Dewsbury, Ossett and Heckmondwike.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
TV | |
| Batley |
Total Blackout | |
| Bradford |
Wi-fi | |
| Batley |
Internet | |
| Batley |
Total Blackout | |
| Batley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leeds, England
Latest outage, problems and issue reports in Leeds and nearby locations:
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Samantha Carmichael
(@SamanthaCarmic7) reported
from
Leeds, England
@virginmedia And when you say check our website for guidelines are taking the actual piss. When the internet is Down!!!! #joke
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Carl Harrison
(@RestartCarl) reported
from
Leeds, England
.@richardbranson , because our @virginmedia internet is down, I’m unable to raid on Destiny 2 tonight with my fire team and it’s reset day tomorrow!
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia I then mentioned about ur sky sports oomph bundle online at £46 n got told new customers only so no loyalty given n got told this was the same on media providers which again I know is a lie. So basically wanting me to pay an extra £30-40 a month because am not a new customer
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Rebooting doesn't work. TV services are affected also. I don't have a device to try a wired connection with
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia So started with talking to someone on online chat who said they can’t help as I have loyalty discount n am best talking to customer care team. So I rang them explained that my contract is running out on a couple of weeks n would like to see my offers n possible upgrade
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia On top of that a few year year ago at that time one of your lovely advisors but me through to the loyalty team gave me a great deal because said I been a loyal customer now I go through to cancellations/retention team who say can’t do anything. So what happens is you leave
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Wendy Burn 🌈
(@wendyburn) reported
from
Ilkley, England
@Frostific @virginmedia Its a known issue in Ilkley. They are “working hard”but it’s “really “complex”.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia had text message to say network issue has been fixed, get home, restart router and still not working, can you confirm if there is an actual network issue, as the service status says yes but text message says no...
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia you did it again! Another hour of my life trying to get a complaint resolved. They worst customer service I’ve ever experienced.
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia It’s about tv,broadband and not been treated like a loyal customer everyone spoke to yesterday didn’t want to help n transferred me through to other people without even saying and had to keep explain myself again and again
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia On top of that i asked to speak to billing team because been charged an additional £8 for no reason and never got transferred through
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia It was a marketing letter I received for free installation but I was charged fee on my first bill. Accounts team promised to refund after customer service passed me on to them but they never auctioned it.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia No I can't cos it continuously says there is no known issue in my area! Constantly not listening to what I am telling you and copying and pasting irrelevant links 🙄
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia The service status checker has always and still does say no known issues, had a text to say it's been fixed but still not working
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Nope. Just gone back to saying it will be fixed 29th. Pretty much all month without service 🙄
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia As to which they couldn’t help me line kept going quite so didn’t know if hung up or on hold. Then all of a sudden I was passed through to someone else who I believe was from ur cancellation team who again said couldn’t help n best been on my current contract.
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emma
(@emmab1307) reported
from
Huddersfield, England
@virginmedia let down again. same thing every year told different things by different people. Sky here I come
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Sure I can try that.... Again. Was meant to have engineer today but it was cancelled as it was a 'network issue' then get a text to say it's fixed but actually isn't. Going round in circles here 🙄
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Paul Farndale 🏴🌧
(@paulthebantam) reported
from
Bradford, England
@DoctorBeeching1 @virginmedia The call centre system is a nightmare. Outsourced I'm guessing. Never use the live chat whatever you do. I made a complaint after that experience which was closed down without any further contact. Gone with Sky for the new house.
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@richardbranson your products are great Richard but your Virgin Media customer service and complaints handling is terrible. I can’t find anyone who can actually help me. Very disappointing. I have given up and will be leaving as soon as my contract is up.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Murphy 💙
(@raygunne) reported
@virginmedia why am i not getting anywhere near the speeds I'm paying for? Add to this the near 14% price increase and you're knocking 2022 customer service out of the park
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Daran Price
(@DaranPrice) reported
@virginmedia I have had to cancel all services as yet again the customer service colleague contradicted what had been previously agreed. I am at a loss as to how an offer can be made which appears to be untrue.
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SBun47
(@SBun47) reported
@virginmedia I cannot believe how poor & short-sighted your customer service is. Wanted a better deal but apparently customer loyalty means nothing. Just left after being with you for +20 yrs & all because you won't come *remotely* close to matching what you offer new customers.
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Daran Price
(@DaranPrice) reported
@virginmedia An offer was made which I accepted yesterday verbally, the contract(s) sent did not reflect what was offered. There appears to be serious systemic issues with misleading (put politely) practices as the default approach. Amazed how this is allowed/encouraged,
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Courtney Vanderslice-Law
(@CVLChiswick) reported
@virginmedia been without broadband for days now We have followed all instructions on virgin media websites. Finally managed to speak to a human who was helping me through it and then promptly hung up on me. Very rude and impatient Virgin is horrible and we will switch to BT
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james taylor
(@jtwest66) reported
@virginmedia The barcode on the label had already been used before so the shop couldn’t take it. The Monday I got a text at 8.45 to say someone would collect and like a frigging idiot on my day off I stayed in all day….and no one collected. You want me to call you, no chance !
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Steph Sims
(@steelysteph) reported
@virginmedia there’s currently a 4 hour wait to speak to someone online! You claim to have excellent customer service but make it impossible for anyone to discuss leaving.
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Ian Hadders #FBPE
(@HaddersIan) reported
@virginmedia Just spoke to 'Gilbert' who gave me a good price for the exact same service, then went off to sort out the contract, then told me, "sorry, we cant do that, there are extra charges for sport and movies"! Astounding, would have signed up for that deal, now cancelled instead!
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Dan Collins
(@collinsdan) reported
@virginmedia technician already came, said the cable to my house needed replacing, seems he didn't update your systems with the advice, and now I have to wait according to your CS rep and call back again in a few days!!! WTF #badcustomerservice @MartinSLewis
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Josh Parsons
(@JoshhhhJD) reported
@virginmedia Being told because you can’t see an issue your side you won’t help. So we’re just paying you for no reason?! You are disgusting. SORT IT OUT!!!! Two people work from home and will lose their jobs! DO YOUR JOB