Virgin Media

Virgin Media Outage Report in Leeds, England

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The latest reports from users having issues in Leeds come from postal codes LS17, LS11, LS8, LS12, LS6, LS13 and LS14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leeds, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leeds, England 02/05/2026 08:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leeds, England

The most recent Virgin Media outage reports came from the following cities: Batley, Leeds, Dewsbury, Bradford, Wakefield, Huddersfield, Ossett, Cleckheaton, Normanton, Heckmondwike, Pontefract, Yeadon, Castleford and Brighouse.

Loading map, please wait...
City Problem Type Report Time
United KingdomBatley Internet
United KingdomBatley TV
United KingdomBatley Internet
United KingdomLeeds Total Blackout
United KingdomBatley E-mail
United KingdomDewsbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds and nearby locations:

  • BesaJason Jason Hemingway. (@BesaJason) reported from Brighouse, England

    It’s too cliche. Take to Twitter to praise @virginmedia and shortly after the service and signal becomes a shocker so you can’t even do the basics. Can’t even get support.

  • LagstoneHall Michael Lockley #TheLostPaintingOfLagstoneHall (@LagstoneHall) reported from Leeds, England

    @ReetNortherner4 @DawnSunrise1 @virginmedia They are poor, I was constantly doing "tests" on the line for a month before they agreed to try and fix it. Then later on, they handed our account to Talktalk without proper consultation who were even worse .

  • FanExperienceCo FanExperienceCompany (@FanExperienceCo) reported from Leeds, England

    @JRD3D4 @virginmedia Same here. Almost daily issues (& we’ve router extensions everywhere). Followed @virginmedia advice but they make it so difficult to talk to anyone that we’re about to move elsewhere too. Can’t have a call of any decent length without the wifi dropping.

  • MarcusUK5 Marcus UK (@MarcusUK5) reported from Leeds, England

    When @virginmedia #complaints dept are supposed to ring you within 2 hours - 5 hours later & waiting. Why did I just move to this company? #fail #virginmedia

  • 0ssettTerrier Paul (the original Ossett Terrier 🐶) (@0ssettTerrier) reported from Ossett, England

    @carltonnash @virginmedia Good luck! Unless they're trying to retain your business, they're as bad as @sky

  • LouisJSharpe Louis Sharpe (@LouisJSharpe) reported from Leeds, England

    @virginmedia just joined this week, broadband isn’t fit for purpose. Two of your staff have hung up on me because I want to cancel. Please arrange for someone to contact me to cancel as your staff obviously don’t like the word cancel.

  • CJay69 Chris Jay (@CJay69) reported from Brighouse, England

    @virginmedia why is it impossible to raise a complaint with you and actually speak with someone, always new will call you back, yet no one ever does.. #worseservice

  • SophieVPeel SvP💙💛 (@SophieVPeel) reported from Leeds, England

    4 days of trying to get through to @virginmedia finally get through to Sandra to be told they have system issues and can I call back in 2 hours- shocking and poor customer service #dontusevirgin quick enough to take my money!

  • nickiwardle69 Nicki Wardle (@nickiwardle69) reported from Guiseley, England

    @virginmedia FYA The link you to sent above re code of practice does not work. I think I found it on your website but the complaint form asks me for my login details? I'm not a @virginmedia customer...How do I make a complaint?

  • AdventuresofBT Ben Turner 💥 (@AdventuresofBT) reported from Leeds, England

    @virginmedia It was compensation following a complaint to CISAS, which was applied as a credit to my account. My account was then closed in late February or early March but I have not yet received a final bill. The last monthly bill I received showed a credit balance of approximately £700.

  • ClaraGomer Claire Gomersall (@ClaraGomer) reported from Leeds, England

    @virginmedia Yes, tried it. For the past year. Unless you’re paying top dollar for fibre optic, the service is just shocking! The wifi strength is naff - trouble connecting in a room next the it. And streaming on the FireStick - can’t watch Live TV and all the videos out of sync with audio!

  • hass770 Hassan Farooq (@hass770) reported from Leeds, England

    @kaybaka @virginmedia The same happened to me for months. I had just entered a new contract so couldn’t leave! Awful customer service although now my WiFi issues have been resolved the service works well! I dread having another issue though and trying to speak to a human to resolve it!

  • 28gem Gem 💎 (@28gem) reported from Wakefield, England

    I have been trying since the 19th February to cancel my @virginmedia services. I can’t get through on the phone... ever! I’ve sent numerous messages which haven’t had any response.

  • ClaraGomer Claire Gomersall (@ClaraGomer) reported from Leeds, England

    @virginmedia A fault, however, the router was “updated”.... Worked okay for a couple of weeks, then went back to being out of sync / tinny sound I thought it may have been down to my Gramps TV - but I bought a new TV and used the FireStick on there - but still issues!!

  • cathgray23 Catherine Gray (@cathgray23) reported from Horbury, England

    @virginmedia joined for broadband, being charged for Tv package which we don’t have and a phone line which doesn’t work!!! Mobile no. given to us to discuss account won’t pick up or reply to messages or emails!!! Disgusting service!

  • cathgray23 Catherine Gray (@cathgray23) reported from Horbury, England

    @virginmedia The mobile no. of the customer services chap who sold us the package. I’m not bothered about the phone line I just don’t won’t to be paying for TV we don’t have and I can’t phone virgin without my phone line or I’ll be charged.

  • Ash_worth Fat Joe (@Ash_worth) reported from Leeds, England

    @virginmedia It’s a wireless connection. It’s the router that crashes- apparently an issue in the local area. It’s happened since the first week in December and now we’re on to the 4th date for it to be fixed. Nightmare with homeschooling and work.

  • cathgray23 Catherine Gray (@cathgray23) reported from Horbury, England

    @virginmedia We got the first bill, the customer service guy was still answering my calls and he promised we wouldn’t be charged for TV. We were! Our next bill still has TV on and he is not replying to emails, texts or voicemails. One of the reasons we agreed to switch was personal service

  • cathgray23 Catherine Gray (@cathgray23) reported from Horbury, England

    @virginmedia We discussed the Oomph package which I initially agreed to then changed my mind within the 14 days, informed the customer service guy, by phone, text and email, he said he would cancel. The engineer came and documented that TV had been refused and therefore didn’t install

  • ClaraGomer Claire Gomersall (@ClaraGomer) reported from Leeds, England

    @virginmedia is down. Again!!! Shocking service for a rip-off cost!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ChubbyCliff Clifford Simon : 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ChubbyCliff) reported

    @Fibutton @virginmedia I had problems with virgin until i got a new modem which i knew I needed. Problem is actually getting through to a human being to tell them this, spent hrs talking on line to a robot which was a waste of time, just had to hang on the phone for hours until sorted. Awful!😱

  • MrsSturge Abigail Sturgeon (@MrsSturge) reported

    @virginmedia I’m getting consistently poor signal both at home and when out and about. Often not even 3G let alone 4 or 5!! Why??? It’s not like I even live out in the sticks, I live in the middle of Winchester.

  • StevenNott StevenNott (@StevenNott) reported

    @virginmedia I don't accidentally 'opt in' to marketing. It's not easy when one doesn't log in. I reckon your sales team have deliberately messed with my account and I wouldn't be surprised if others have got the same issue.

  • goglentw goglen (@goglentw) reported

    @virginmedia How do I get an employee recognised for great customer service?

  • Kezzy1969 Forever Hungry. (@Kezzy1969) reported

    @virginmedia please can you tell me how to reach virgin mobile phone team from abroad. 789 doesn't work. Thanks

  • njquick Nicola Quick FEPAA (@njquick) reported

    Appalling customer service by @virginmedia yet again! Issues in EX5 area - no Internet, telephone or TV. What a shambles! And not the first time! Nx

  • chaz_6 🇪🇺 Chaz6 🇪🇺 (@chaz_6) reported

    @edent But it still broadcasts a virgin media wifi network and uses more power than a simple modem would.

  • StevenNott StevenNott (@StevenNott) reported

    @virginmedia Well, someone has opted me in to your unwanted marketing and it damn well wasnt me.

  • laceeszekely Laszlo Szekely (@laceeszekely) reported

    @virginmedia I live in London HA0 Area over a 1,5 month now my internet is up and down between 0.70kbs-5 Mbs (I'm paying for 200Mbs, after 3-4 calls I always get a different when date is going to be resolved, you have any clue please? how long i need to pay for nothing ? Thx

  • IsidroStFood Isidro&Venus (@IsidroStFood) reported

    @virginmedia Hi there..having issues with changing password online. Tried all the requirements but wouldn't submit.