Virgin Media

Virgin Media Outage Report in Leeds, England

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The latest reports from users having issues in Leeds come from postal codes LS25, LS10, LS12, LS99, LS8, LS14 and LS19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leeds, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leeds, England 01/12/2026 20:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Leeds, England

The most recent Virgin Media outage reports came from the following cities: Batley, Normanton, Heckmondwike, Huddersfield, Bradford, Leeds, Wakefield, Pontefract, Yeadon, Cleckheaton, Castleford, Brighouse, Liversedge, Dewsbury and Elland.

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City Problem Type Report Time
United KingdomBatley Internet
United KingdomBatley Total Blackout
United KingdomNormanton Total Blackout
United KingdomBatley Wi-fi
United KingdomBatley Total Blackout
United KingdomBatley TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds and nearby locations:

  • Reverand_dave Rev dave walker (@Reverand_dave) reported from Horbury, England

    @virginmedia I moved back to virgin in Feb as I had a house move and it wasn't on my new street.Soon as they put it in I switched back to you but it certainly isn't the "always on" service I remember. I've had a new tivo within 2 months. Line issue. And repeated loss of service.All in 6 month

  • Reverand_dave Rev dave walker (@Reverand_dave) reported from Horbury, England

    @virginmedia Customer service i can forgive in this climate with people working from home

  • Ray_Stubbs Kevin Johns (@Ray_Stubbs) reported from Woodlesford, England

    @virginmedia been on hold for 2hrs you finally answered and then cut me off. Brilliant customer services!!

  • mcchalk Martin Chalk (@mcchalk) reported from Bingley, England

    @virginmedia hey my internet isn’t working. Service status says it’s good but it’s not. Running a test on your site fails and just tells me to switch it off and on again like Your talking to your dad. Can you actually check it and fix it.

  • jim_johnson24 Jim Johnson (@jim_johnson24) reported from Leeds, England

    @virginmedia would you text to tell a customer there are payment issues?

  • GazaniaGal Susan Turner (@GazaniaGal) reported from Wetherby, England

    @virginmedia Internet in LS22 been on and off all day. Has been down totally since 7.00 pm. Poor service for several weeks. What is going on with Virgin’s 200 mbps fibre broadband?

  • MichelleTownhil Michelle Hardman B.a.(Hons)🌈 (@MichelleTownhil) reported from Leeds, England

    @virginmedia can you advise me if there is internet issues in LS17 till the 28th?

  • Reverand_dave Rev dave walker (@Reverand_dave) reported from Horbury, England

    @virginmedia Its off more times than its on of late. I'm still getting an intermittent line issue on my bb which ive had pretty much from day one and the whole service goes off in wakefield/ dewsbury area at least once a week. Its off now.

  • Jamesro17879287 Jamesrodgers (@Jamesro17879287) reported from Castleford, England

    @virginmedia Already ran the test on the app, get a nice bright yellow Exclamation mark, telling me what I already know, the WiFi is ****....

  • Jamesro17879287 Jamesrodgers (@Jamesro17879287) reported from Castleford, England

    @virginmedia any danger of you providing decent speeds or anybody answering your at your customer service centres? Only been with you 2 weeks and already wanting to leave.

  • ncawthray Nigel Cawthray (@ncawthray) reported from Leeds, England

    @virginmedia @PlayAvengers Doesn't work

  • Reverand_dave Rev dave walker (@Reverand_dave) reported from Horbury, England

    @Ofcom why are you still allowing virgin media to provide intermittent tv, broadband and phone packages without punishment. In our area over the last two year they have provided an awful service. Constantly going down or intermittent. Horrible customer service.

  • gemmih83 𝓖𝓮𝓶𝓶𝓪 𝓗 🎗 (@gemmih83) reported from Leeds, England

    @DementiaUK hi, I'm hoping you can help. I am having problems with @virginmedia. My dad has vascular dementia and has been ripped off tremendously by them. They also won't help him sort his account as he's forgotten his password. They have reduced him into a complete wreck...

  • GazaniaGal Susan Turner (@GazaniaGal) reported from Wetherby, England

    @virginmedia Checked all rooms - this is a small detached house - every room says cannot receive a signal except the living room. A conservatory is in direct sight of the Hub and maybe only 10 meters away; Kitchen Same distance with just one wall. In every room, it recommended a booster .

  • GazaniaGal Susan Turner (@GazaniaGal) reported from Wetherby, England

    @virginmedia This is a small house, I have not had this problem in the 5 years we’ve had Virgin and, unfortunately, I cannot afford an extra £3 per month to see whether a booster is a solution.

  • Fernoxchris1 Chris Broadbent (@Fernoxchris1) reported from Leeds, England

    @GarethAllen3 @virginmedia Awful company to deal with. Customer care practically zero. I’m still waiting for a call from 3 weeks ago. How can a comms company have no facility to email them or live chat? Just about to change my services and save some of the £120 a month these jokers charge

  • Jamesro17879287 Jamesrodgers (@Jamesro17879287) reported from Castleford, England

    @virginmedia , is it common to not provide customers with the service they have paid for so early into the 18 month contract? Currently on the “Superfast” 200MB plan and receiving 30MB. Rang your call centre and gave up after an hour on hold.

  • Mikeyrob73 Mike Robertson (@Mikeyrob73) reported from Bingley, England

    Hey @virginmedia what’s the point of having online help when I have no internet and I can’t seem to actually call you. Shite service

  • GazaniaGal Susan Turner (@GazaniaGal) reported from Wetherby, England

    @virginmedia Only just seen your reply. Intermittent Friday morning but never as good as it should be!

  • SusannaMFL Susanna (@SusannaMFL) reported from Leeds, England

    @virginmedia I had an account which I closed a few months ago, I then opened a new account at a different address a few months later. When I try to login however my new account isn’t showing as it says that “I’m not with virgin media anymore”. Can’t follow up billing etc

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AndyLGAtkins Andy Atkins (@AndyLGAtkins) reported

    Hi @virginmedia my service has become so unreliable, I can no longer work from home. It's no longer stable enough for VOIP calls. There does not seem to be a way to talk to a person about this. I am constantly routed to your automatic diagnostic checks. Can someone please help?

  • pugw5sh DirtyAirKills (@pugw5sh) reported

    @virginmedia No problems with service status according to your webpage, but my signal continues to intermittently drop out which is very annoying. A new hub is on its way to me so maybe that will help. Coverage in my house is poor as you only allow 2 Powerline boosters on each account 🤨

  • theYugster Guy Hartley (@theYugster) reported

    @virginmedia HELP I need someone from Customer Service to 'own' my complaint and sort it out, not to be passed from department and department and then cut off (several times) You are supposed to be telecommunications company!!! I spent 6 1/2 hours trying to get help yesterday!

  • Mike_Sammons Mike Sammons (@Mike_Sammons) reported

    @virginmedia No known issues, ran a broadband test and it reports back as ok. It seems the router drops all devices, both wired and wireless and the box hangs for 5 minutes and then judging by the lights on the box it reboots. I have been rebooting the box previously when this happens

  • iain_c_hill Iain Hill (@iain_c_hill) reported

    @virginmedia Tried to activate on Sunday 7th. Hub not reachable by anyone at VM. MAC address not coming up on the systam/inventory. Hub seems to be able to communicate with the network but showing 'access denied'.

  • Tabbers1968 Stats T (@Tabbers1968) reported

    @virginmedia To reiterate, no third party permission is required. It is down to communication between your sales team and your contractor.

  • lukesmart89 Luke Smart (@lukesmart89) reported

    @virginmedia It was my final bill which you take and credit back. You haven’t credited me back. It’s bad enough that you do this to try and “encourage” people to stay. But then to subsequently miss the repayment is extra unethical

  • swrb1 Prof Richard Barker #WearAMask (@swrb1) reported

    @virginmedia Long story, latest issue - you sent us a new TiVo box, without remote control. Old remote doesn’t work on half functions eg, volume, mute etc.

  • diane_mas DMM T&D (@diane_mas) reported

    @virginmedia Ironic..my virgin super duper broadband this morning is slow....very slow. In fact on occasions stopped! 😫😫

  • Tabbers1968 Stats T (@Tabbers1968) reported

    @virginmedia And me, the customer. Someone should be responsible for managing this delivery and giving an ETD and updates.