Virgin Media

Virgin Media Outage Report in Leeds, England

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The latest reports from users having issues in Leeds come from postal codes LS17, LS11, LS8, LS12, LS6, LS14 and LS10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leeds, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leeds, England 02/02/2026 20:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leeds, England

The most recent Virgin Media outage reports came from the following cities: Leeds, Batley, Bradford, Wakefield, Huddersfield, Ossett, Cleckheaton, Normanton, Dewsbury, Heckmondwike, Pontefract, Yeadon, Castleford, Brighouse and Liversedge.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeeds Wi-fi
United KingdomLeeds Wi-fi
United KingdomBatley Internet
United KingdomBatley TV
United KingdomLeeds Internet
United KingdomBradford Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds and nearby locations:

  • bally79 Suzy Swift (@bally79) reported from Dewsbury, England

    @virginmedia Can’t get through to customer services need an engineer to come to mums as unable to set up broadband and phone line! And why you sent out a tv box when she isn’t having virgin tv is puzzling?!

  • Toni_M_Arboleda Antonio M. Arboleda #FBPE (@Toni_M_Arboleda) reported from Leeds, England

    @virginmedia Yes, thank you. I have checked. I rang 150 and all they get me to do is to restart my hub. It works OK for a while, but problems come back. I am very upset. I videocommunicate with 100s of people and it is very embarrassing having to explain 2 them the problems caused by Virgin

  • BesaJason Jason Hemingway. (@BesaJason) reported from Brighouse, England

    It’s too cliche. Take to Twitter to praise @virginmedia and shortly after the service and signal becomes a shocker so you can’t even do the basics. Can’t even get support.

  • 28gem Gem 💎 (@28gem) reported from Wakefield, England

    I have been trying since the 19th February to cancel my @virginmedia services. I can’t get through on the phone... ever! I’ve sent numerous messages which haven’t had any response.

  • martynbolt Martyn Bolt (@martynbolt) reported from Mirfield, England

    Terrible customer service by @virginmedia cancelled 0800 installation in Dewsbury today at 2100 last night Strangely blaming @KirkleesCouncil

  • Ash_worth Fat Joe (@Ash_worth) reported from Leeds, England

    @virginmedia It’s a wireless connection. It’s the router that crashes- apparently an issue in the local area. It’s happened since the first week in December and now we’re on to the 4th date for it to be fixed. Nightmare with homeschooling and work.

  • MatthewFerretti Matt Ferretti (@MatthewFerretti) reported from Leeds, England

    @virginmedia I HAVE SPENT A TOTAL OF 3 HOURS ON THE PHONE TRYING TO CANCEL MY CONTRACT!

  • MarcusUK5 Marcus UK (@MarcusUK5) reported from Leeds, England

    When @virginmedia #complaints dept are supposed to ring you within 2 hours - 5 hours later & waiting. Why did I just move to this company? #fail #virginmedia

  • Gag_N_Bone_Man Graeme Rayner 💙 (@Gag_N_Bone_Man) reported from Dewsbury, England

    @virginmedia Cos I've been a customer for well over a decade and I'm sick of seeing new customers get given the moon on a stick to join. I reckon your sales team would let a new customer have a night with their wives to sign them up. But loyal customers get nothing.

  • 0ssettTerrier Paul (the original Ossett Terrier 🐶) (@0ssettTerrier) reported from Ossett, England

    @carltonnash @virginmedia Good luck! Unless they're trying to retain your business, they're as bad as @sky

  • Joannemarygriff Joannemarygriffin (@Joannemarygriff) reported from Wakefield, England

    @virginmedia On demand still not working and every time I sign in it’s been moved on three days for repair in my area. This has been ongoing for two weeks now which I find unacceptable especially when all bills have just gone up in price.

  • Gag_N_Bone_Man Graeme Rayner 💙 (@Gag_N_Bone_Man) reported from Dewsbury, England

    @iamaafaq @sky @virginmedia Point of principle now. Been with virgin for over a decade and the deal is awful. They don't reward loyalty. Grwat package from Sky. Only are that's worse is speed but for our purposes it's fine. We don't game online and i no longer download torrents etc

  • MatthewFerretti Matt Ferretti (@MatthewFerretti) reported from Leeds, England

    @virginmedia Spoken to a chatbot, messenger bot, automated phone system, a human and still can’t get @virginmedia to cancel my contact. Over 3 hours of being placed on hold and sent round in circles

  • LagstoneHall Michael Lockley #TheLostPaintingOfLagstoneHall (@LagstoneHall) reported from Leeds, England

    @ReetNortherner4 @DawnSunrise1 @virginmedia They are poor, I was constantly doing "tests" on the line for a month before they agreed to try and fix it. Then later on, they handed our account to Talktalk without proper consultation who were even worse .

  • pablo_hescobar super pablo (@pablo_hescobar) reported from Leeds, England

    @virginmedia been on hold for 85 mins to then have the call ended before even speaking to anyone. That’s made me want to cancel my package even more now

  • Gag_N_Bone_Man Graeme Rayner 💙 (@Gag_N_Bone_Man) reported from Dewsbury, England

    @virginmedia I'm moving to sky, saving a tenner a month and adding sports and movies. I might be back in 18 months. Seems like hopping between providers is the only way to get a decent deal. It's perverse logic. Surely cheaper to retain a customer than gain one? But no, so I'm off.

  • PippaKOldfield Pippa Oldfield (@PippaKOldfield) reported from Wakefield, England

    @AssistanceVm @TranslatioNinja @virginmedia That’s a bit of a salty reply. I think your customer was referring to various barriers in the way of cancelling her contract, not the difficulty involved in selecting call options. She’s still been unable to cancel and is being pressured her to keep her contract.

  • NatalieBall21 Natalie Ball (@NatalieBall21) reported from Leeds, England

    @virginmedia I have tried to call everyday for two weeks, it stays all agents are busy and the line disconnects. I have moved and no longer require your services. How do I cancel the contract?

  • JamieSmith45 Jamie Smith (@JamieSmith45) reported from Huddersfield, England

    Every month without fail our broadband goes down - @virginmedia what is going on? Particularly after prices went up last week!

  • SophieVPeel SvP💙💛 (@SophieVPeel) reported from Leeds, England

    4 days of trying to get through to @virginmedia finally get through to Sandra to be told they have system issues and can I call back in 2 hours- shocking and poor customer service #dontusevirgin quick enough to take my money!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Deansbomb Harry Deansway (@Deansbomb) reported

    @virginmedia My issue is I was promised a call back about an ongoing issue that has been going on for months. The call back never came

  • MattyBrault Matthew Brault (@MattyBrault) reported

    @virginmedia I don't expect a fault free service but I expect that when there is a fault, we aren't left without Internet for an entire week.

  • brownheath2010 Heather Brown🇿🇼🇿🇦🇬🇧 (@brownheath2010) reported

    @virginmedia can't register on the app, signed up but never received details. Please help!

  • barcodezebrrr Matthew Perren (@barcodezebrrr) reported

    @virginmedia Nope! It’s gone down again. Come on! Sort it out!

  • filletdabitchx Hels 🏳️‍🌈⚔️🛸👻🧙🖤 (@filletdabitchx) reported

    @virginmedia No the tv was on normally and then the screen went blank and this came on. It was rebooted using the instructions but now there’s no programme info available and how can you call unknown for help? Wondered if it was a scam? Or whether it will right itself?

  • MattyBrault Matthew Brault (@MattyBrault) reported

    @virginmedia Find that a little hard to believe when we are 3 days in & I'm being told we won't have fully functioning Internet until the 12th of December. I've never heard of Internet being down that long.

  • CityCopMPS MetPlod 👮‍♀️ (@CityCopMPS) reported

    @virginmedia It’s everywhere, someone I know is on virginmedia seems to be fine, i’m the only one with the issue

  • RahRah0405 Rachel Murphy (@RahRah0405) reported

    @virginmedia FOR CRYING OUT LOUD! Get Hetty to call me AGAIN!!! I've set up a new account and you are STILL screwing up despite 3 phone calls per day. And you keep hanging up on me, despite me not being rude!!!!!!!!!

  • duncanpemberton Duncan P⭐️⭐️ (@duncanpemberton) reported

    @virginmedia just been sent a pvt message asking for my complete card details to verify account before you “can help be further”obviously a scam. Are you aware this is happening

  • edbowski Stuart Edwards 🇺🇦🇺🇦🇺🇦 (@edbowski) reported

    @virginmedia And all methods are terrible unless you have a day to kill.