Virgin Media

Virgin Media Outage Report in Leeds, England

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The latest reports from users having issues in Leeds come from postal codes LS11, LS12, LS8, LS17, LS6, LS14, LS10 and LS25.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leeds, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leeds, England 01/23/2026 12:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leeds, England

The most recent Virgin Media outage reports came from the following cities: Batley, Leeds, Huddersfield, Wakefield, Dewsbury, Normanton, Bradford, Heckmondwike, Pontefract, Yeadon, Cleckheaton, Castleford, Brighouse and Liversedge.

Loading map, please wait...
City Problem Type Report Time
United KingdomBatley Wi-fi
United KingdomBatley Internet
United KingdomLeeds Wi-fi
United KingdomLeeds Internet
United KingdomBatley Wi-fi
United KingdomHuddersfield Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leeds, England

Latest outage, problems and issue reports in Leeds and nearby locations:

  • Scarlet_Witch27 Kay 💕 (@Scarlet_Witch27) reported from Leeds, England

    @kaelnash @virginmedia I’m really ****** off with this now. And nobody cares, worst customer service I’ve ever come across.

  • Alistairgunston Alistair Gunstone (@Alistairgunston) reported from Gildersome, England

    @virginmedia yes it is, I have already contacted your Webchat team and was told it is a known issue that has been ongoing since 24th may. After 25 minutes on the phone (mostly oh hold) after 5 concurrent missed calls in 2 mins after requests to be contacted by email, I am awaiting a call back

  • petermauriceuk peter-maurice (@petermauriceuk) reported from Leeds, England

    @virginmedia terrible customers service team. Time for me to look elswhere

  • jazzybassman Ricky G (@jazzybassman) reported from Leeds, England

    @virginmedia ordered new services on Saturday. Result - no updated service, new bill reflects old price and service. Tried to call customer service - too busy to take calls. And to cap it all Internet repeatedly down despite new Hub. Fuming.

  • Scarlet_Witch27 Kay 💕 (@Scarlet_Witch27) reported from Leeds, England

    @markcatmu11 @virginmedia Oh it is bad. I thought Sky were shit but they are shocking.

  • CraigTheGuard Craig The Guard (@CraigTheGuard) reported from Huddersfield, England

    The @virginmedia broadband is back. It would appear that a competitor had an incident and cut the cable. All fine now. Good work internet fellas

  • CraigTheGuard Craig The Guard (@CraigTheGuard) reported from Huddersfield, England

    @virginmedia It’s all good. Not your fault. Always reliable fast broadband - can’t help someone severing the cable.

  • martinbo1972 Martin (@martinbo1972) reported from Ossett, England

    @virginmedia shocking customer service!

  • Alistairgunston Alistair Gunstone (@Alistairgunston) reported from Gildersome, England

    @virginmedia Still no call back... Still no internet... According to your chat team this has been an issue since 24th May... 😠😠😠

  • hanbithell Hannah Bithell (@hanbithell) reported from Leeds, England

    @virginmedia Through and then hung up on... This also happened when I tried to ring the Saturday before (although I hadn't asked to speak to a manager)... It had just been a lot of issues and at the absolute most expensive time for them to have happened.

  • larrybudd1 Larry Budd (@larrybudd1) reported from Leeds, England

    @virginmedia Done that. And the online one. No problems according to that.

  • CraigTheGuard Craig The Guard (@CraigTheGuard) reported from Huddersfield, England

    Long weekend. Last night our @virginmedia broadband went down (roadworks cut cable so not their bad). No internet. No Alexa. No Netflix. Kids realised that Dad was at home and the wife spoke to me. Strange times.

  • KatGreig Katie Greig (@KatGreig) reported from Bingley, England

    I have been on hold for 40 minutes @virginmedia one of many reasons I will cancelling my contract, appalling customer experience

  • lordairey James Airey (@lordairey) reported from Wetherby, England

    How @virginmedia are still in business is a miracle - the irony of queuing for over 30 mins on the phone to cancel because of poor service is brilliant!

  • WMattitude84 Matt W (@WMattitude84) reported from Leeds, England

    @virginmedia over hour wasted on hold trying to get thru on phone this week. Still no joy! 14 of last 18 days with service disruption. Contract up. Time to vote with my feet

  • cgagg Carl. (@cgagg) reported from Birkenshaw, England

    People often say how bad @virginmedia customer service is. I can't say that because actually getting through to a real person is only the first hurdle I've come across. I'm sure there will be many more.

  • laurradavis Laurra Davis (@laurradavis) reported from Leeds, England

    @virginmedia 22 days with no WiFi and today am told it will be another WEEK! Trying to cancel contract and can’t get through to a human being. After 10+ years as a customer I’m so disappointed with this lack of basic customer service. #VirginMedia

  • lordairey James Airey (@lordairey) reported from Wetherby, England

    @TomMockridgeVM @virginmedia finally cancelled! Only took 40 minutes - for the record they could not have cared less! Worst company I have dealt with for a long time

  • _T_L_C_ Thomas Lawrie-Clark (@_T_L_C_) reported from Gildersome, England

    Extremely disappointed with @virginmedia Broadband. Intermittent connectivity for weeks, now total loss of service - day two. No updates, apology, nothing. #poorservice #virginmedia #broadband

  • hanbithell Hannah Bithell (@hanbithell) reported from Leeds, England

    Furious with @virginmedia customer service.. They have messed me about for 10 days already loosing me a ton of money from work and just cut me off when I asked to speak to a manager so I could get an engineer before next weekend... A disgrace

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • EmmaEmser Emma Foster (@EmmaEmser) reported

    @virginmedia Never used to happen probably the last week or so,got a message to say upgraded broadband to a faster speed ever since then it’s been rubbish,nothing works and as I’ve said before I need to speak to someone and the only person I can reach is you through twitter,it’s crazy!

  • JimothyP James Pell (@JimothyP) reported

    @virginmedia Internet/TV now been down nearly 24 hours in NG4. Absolutely no updates other than should be back at 16:00 today and it's now two hours hence. Is there just no communication?

  • Pedro_BCFC Pedro_bcfc (@Pedro_BCFC) reported

    Having to cancel my @virginmedia contract and requesting a freedom of information about the number of complaints and engineers I've had to fix a repeating issue while charging £47 a month. I reckon I'll get the cancellation fee returned.

  • SamiSManchester Sami S. Manchester (@SamiSManchester) reported

    again no one comes. I’ve called customer service and pre-installation team for 8 times. A horrible experience. Account number: 514190301 Maybe a sensible member of customer relations department wants to solve my problem. @virginmedia #virginmedia

  • Keez0G Keez0G 🕹🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Keez0G) reported

    @virginmedia your customer service is actually abysmal

  • simonlevans simon le vans 💙 (@simonlevans) reported

    @The_Duck_Father @virginmedia I’m too attached to the TiVo box. What needs to happen is for them to run a reliable service!

  • BigStoo92 Stoo (@BigStoo92) reported

    @virginmedia Issue has now been resolved and as I guessed from the start there was a problem in my area. How can I cancel my engineer visit?

  • EmmaEmser Emma Foster (@EmmaEmser) reported

    @virginmedia Done this every day this week, says no issues - says to contact if need further assistance but unable to speak to someone

  • CompleteGoober Gary Pickles (@CompleteGoober) reported

    @virginmedia Cheers for the "upgrade", which has lead to all my devices disconnecting from WiFi after 10 seconds. 3-5 days for a technician to get back in touch. How am I supposed to work? Absolute garbage. 3 months into being with Virgin and I really wish I hadn't signed up

  • JimG747 Mr Gingerlegs (@JimG747) reported

    @Emma_A_Webb @virginmedia Change to @Vodaphone4 their equipment and service is so much better , and humans answer the phone on the third ring.