Virgin Media Outage in Leeds, England

@virginmedia I run the test on the link and it’s showing no issues, but we don’t receive WiFi in half the rooms in our house including the rooms adjacent to where the WiFi box is! I was calling to request the free boosters but I am not willing to ring back up and be on hold again all night

@virginmedia @vmbusinesshelp Been there, done that....LOTS of times. They promised a manager would call. Guess what.... they never did.😕

@virginmedia @Virgin_Victoria You could start with talking to each other and teaching telephone staff for the business side to listen when someone tells them there’s a problem and not keep repeating the script! All we want is our broadband back on!

@virginmedia Shows as ‘No Known Issues’. But there is! We asked for an engineer to call but were told it’s a known problem in the area and would be fixed as soon as possible. No date given. Promised updates that have never materialised. It’s beyond bad customer service.

@Virgin_Victoria @virginmedia Thank you. They’re fully aware but are doing absolutely nothing to sort the problem. We haven’t had any broadband since the 24th of August! As a business it’s near impossible to operate with broadband these days. It’s so frustrating.

And still no contact from @vmbusiness! Regardless of numerous direct messages. This is beyond bad customer service! Fix our service and fix immediately! @BBCLookNorth @itvcalendar @WhichUK

Finally got through to @virginmedia to cancel. Apparently it takes longer than normal as theyve just put prices up. Oh and day 7 of no broadband but dont worry it SHOULD be back on by 17th Sep. Role on october with @SkyUK

@kylemallory8 @virginmedia You know what’ll really make you laugh..... Private accounts can’t be seen publicly by anyone who doesn’t follow them.... so your WiFi problem is going to go on forever more.

@virginmedia Tried to ring numerous times now. The first time he was very rude. When I finally got through to someone else yesterday the gentleman told me someone would ring me back and no body has. Now I'm stuck on hold... Again. I think I'll be leaving.

@vmbusiness we have been without broadband since Aug 24th with no acceptable explanation! No response to our emails nor updates via txt as promised! Hardly good customer service. #terriblecustomerservice #wasteofmoney #poorserviceprovider #disgruntledcustomer

@virginmedia Absolutely disgusting service today. Hubby spent 58 minutes on hold to 150 trying to reduce our bundle. Passed from pillar to post, no one could sort it. Given up now!

@virginmedia how can I try get a refund for a box office purchase that I can't find and watch it's th aew all out show I've paid for it and spent 1hr trying to find it and cannot watch also one of your customer service team hung up on me trying to resolve this

@virginmedia at what point can i cancel without being penalised since you cannot offer the service i subscribe to

@virginmedia takes yer money Doesnt provide a reliable service and thinks its acceptable to leave customers without the service they are paying for for 25 days...and still takes money from the bank

Virgin media WiFi never fails to make me lose the will to live

@virginmedia @luke11campbell @VasylLomachenko Unlike your customer services. Which is dreadful

@virginmedia Mobile connects no problem.

@virginmedia I've tried rebooting router. You have to select alexa in wifi settings and that's when it says your internet may not be connected. My mobile no problem.

Well...an entire day of no internet connectivity today after ‘planned disruption due to network improvement engineering’ yesterday by @virginmedia. Amazing. 20min onhold to be told by support that my router is offline...thanks but that’s what the status lights are for. #shite

@virginmedia hi I've tried for over a week now to contact on the phone. Since changing to Virginmedia my Amazon Alexa wont work keeps saying broadband not set up purple light going on and off please help I've wasted so much time trying to contact I'm not happy with service at all

@virginmedia I am not Jack please. Broadband service seems better this morning with some intermittent service disruption

@virginmedia honestly you guys have the worst WiFi connection I’ve ever seen. I don’t care if it’s 100gb if it doesn’t work.

@virginmedia I was suppose to have install yesterday and numerous phone calls were promised Mateus was going to call at 9-00am today. You make sky’s customer service world class. Is there anyone out there who cares about customer service

@virginmedia not even started my relationship with you. And I find your customer service is even worse than Sky’s. Disgusted is not the word

@virginmedia hi can you tell me when you expect broadband to be back on in Calverley Leeds. Although according to your site there are no issues. #LS28 #virginmedia #broadband

@virginmedia have been an absolute sack of shit for last few days

@virginmedia I was told I was been transferred to the sales/customer care department I was sat there for two hours with no response.

@virginmedia Still no @virginmedia broadband. Still no update, this is awful service. Registered for SMS updates at 9:30 and 8 1/2 hours later nothing.

@virginmedia Ive worked in customer service all of my working life (multiple roles inc manager of a Nandos -which is testing 🤪) I have the patience of a saint, I understand mistakes happen, but this is honestly a joke.

@virginmedia - after setting bill, I asked to be directed to cancellations as I’ve really had enough. It’s never ending.Only for the agent to tell me “I can reduce your bill from £54 to £44”....MY PACKAGE IS SUPPOSED TO BE £44 ANYWAY. So I am STILL being over charged after a million calls (4)

@virginmedia -agents have disconnected calls when I have called & tried to resolved issues. -being over charged since May. -even since then and agreeing on a new tariff I STILL receive incorrect bill. - a relative of mine has the same package as me but pays £20 less for it (3)

@StanHall20 @virginmedia But the customer service is appalling.

@StanHall20 @virginmedia I’ve had this EXACT issue! Amongst many others. Sickkkk of them!

@virginmedia We have no broadband. I've rebooted the hub but still no internet connection. I'm trying to work from home and my wife is trying to run her business. We have this problem far too often!

Absolutely appalling customer service from @virginmedia - after being an account holder for so many years! But not for much longer. Furious.

Ahhhhh @virginmedia you and your extremely shite service never fails to disappoint 🙂👍

So @talktalk advised last night it definitely wasn't their responsibility. @virginmedia asked me to ring the help line again today which I have. They reiterated it was @TalkTalk I needed to speak to but promised to call back before 1 pm with advice or contact details. No call!!

@virginmedia If it is a problem to keep it running, I just need access for a few days to allow me to move important emails.

@virginmedia Media, Broadband issues we don’t have TV services. Intermittent issues, down last night for a hour or so & then same again today.

@virginmedia My broadband still isn’t working properly signal still dropping I have to reconnect manually on my phone ... I’m waiting on txt messages to virgin and now no one is answering can you please find out what the hell is going for on! That’s why an engineer was coming today!

@virginmedia It’s beyond the pale when virgin every month takes my money out of my account on the dot and I expect a service and what I want isn’t being unreasonable I’m not expecting nor demanding the world. You say one thing and do the opposite. That’s unreasonable and unacceptable.

@virginmedia #virginmedia Tern yer fukin wifi off one more time and imma gun ******* smack ded shit oota yers ye ***** ******* man.

@hayu_uk @virginmedia I’m trying to synch my virgin subscription with my HayU account for billing but the code generated on my TV is too long for the boxes on HayU can you help!

Literally the worst customer service I’ve ever experienced, @virginmedia are a joke.

@virginmedia It says there are no problems so that wasn’t too helpful

1/2 hour to finally speak to someone at @virginmedia and after getting though to someone, they put me on hold again and then hung up on me! If someone from your customer retention team could call be back I’d appreciate it.

@virginmedia Customer Services appears down!

@virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.

@virginmedia just cancel my account with you if the engineer isn't here ny 1pm UK time two weeks in a row you've messed me about I'm not happt

@virginmedia in a queue for 1 hour and still not spoken to anyone, abysmal service.

@virginmedia shocking customer service lies after lies from your customer service agents!! And still waiting for a call back after I put a complaint in!! 24 hrs I was told that ended yesterday just after lie to add to the rest

@virginmedia I joined over 25 years ago, no offers mate, always been with you guys. Never had a new customer deal. I've even tried cancelling mine and taking it out on my wife's name, I was told I can't cause I've already got a connection. I have to be NEW NEW customer

@virginmedia your internet is shit.🙃

Just had an issue buying something on Missguided and the @Missguided_help Live Chat was AMAZING they sorted it all out and I'm astounded 😍😍. Earlier this week @virginmedia took 2 hours on text and an hour on the phone to sort a less complicated issue😤 BE. MORE. MISSGUIDED!🙌🏾👍🏾

@stacemjohnson @virginmedia Virgin media you have provided bad customer service for years. You do not want to improve as you want to make people exhausted so they don’t bother phoning. Disgraceful company

@sarahgrinch @virginmedia Their customer service is so bad!!!!

@zzwonderwall @virginmedia Loooool this is so typical virgin media. Joke of a company. They give bad customer service by purpose so people get fed up of calling in! Quite smart actually @virginmedia

@virginmedia You're service is absolutely ******* useless. Losing signal a dozen times a day minimum.

@virginmedia take this as my notice to leave. Your WiFi is shit.

@virginmedia I’m really annoyed by the lack of care for your customers and the amount of my time you have wasted just trying to get your services to work and me be billed correctly. The issue still isn’t resolved and I can’t believe the poor service we have received