Virgin Media Outage in Leeds, England

@virginmedia U took your time guys!! I rang customer service and have an engineer booked in now for tomorrow morning

@virginmedia hi. My home telephone line has suddenly gone down..not accepting incoming calls or allowing outgoing. Was working fine earlier this morning

Ita great when you're Internet goes down at the start of the #AusGP @virginmedia. Not impressed.

@virginmedia Yeah ive tried it on two browsers and the apps installed, i did a scan which connected me to that page because of the poor wifi connection!

@virginmedia I am, as requested by a previous tweet, merely keeping you informed. Also, your community team NEVER responds.

@virginmedia The link might work but it points to an issue with S8. I and everyone else who's having this issue has S7s.

@virginmedia Continual drop-out our fibre broadband is getting really annoying now. Making it impossible to work from home. Help! @drawnbylight

@virginmedia That's where the problem started in the first place so absolutely no point ringing

@virginmedia Just spoke to the rudest customer service advisor ever. Lost a customer. Cancelling. Prices are so expensive too

@virginmedia my internet is down, my phone line isn’t working, #virgin’s systems are down so they can’t even look into the problem. The ‘overseas’ gentleman couldn’t help me or even tell me when their stystms are working! Poor service

@virginmedia really frustrating evening, the internet is non existent then waited 20 minutes to get through on the phone only to be told nobody can help me fix this issue today! #SpoiltOurEvening

Never trust @virginmedia mobile in the uk they are full of shit

@virginmedia I’ve just done another service test and says aware of fault on both tv and broadband and engineers are sorting it...I’ll wait and see what happens!thank you

@virginmedia hi,is there any reason why my service inc broadband is not working in WF14 area...done the online test and says no issues in area!not great when I pay £84 per month for the joy of your service 🙄

@Jmorbster1 @virginmedia There’s been a known issue within my area since December and it won’t be fixed til April that’s 5 months and I’m still been charged just cancelled. Do not join virgin

@virginmedia I have no idea what a wired or wireless connection is honestly. I’ve phoned and have an engineer coming out but this keeps happening and it’s a bit shit.

@virginmedia I just want to know when the virgin engineer will be done messing with the electric box on my street I’m sure that’s the reason why it’s down

Hi @virginmedia my internet is still not working and you have still not responded to me. Any help would be appreciated, thanks.

@virginmedia It says no known issue so no

@virginmedia been without broadband or TV for 3 days now. Your information line advises “ it’s a complex issue ...taking longer than expected”. I work from home, I NEED broadband for email, Skype and data access. It’s not bloody good enough!

@virginmedia It’s okay I’ve terminated my contract as customer are very poor! 💩

@virginmedia If you keep calling me EVERY DAY on my landline and mobile telling me to ugrade my TIVO box I will have you done for harassment!!! You’ve already told me I have the newest box & it’s an error but your Indian call centre do not understand me!!! #complaint #harrassment

2 hours on the phone to Virgin Media because a family member “tried to help” and left my grandma’s account *****.

If your thinking of having internet with @virginmedia I would 100% urge you not to!!! Never works correctly and they just say sorry and credit you. #notgoodenough

@virginmedia you're still taking money out of our bank account after we cancelled our service in November, despite repeated calls. Dreadful customer service and no sign of a refund or stopping taking our money. Would like to raise an official complaint.

@virginmedia Hello my internet has gone down for some reason, I've *** a test on your service site, and no known issues. But on the virgin media hub says my internet (access denied)

@virginmedia Hi, it says there are no issues in the area...

@virginmedia I just want to say that a 20 minute wait for technical support on the phones is unacceptable. I can't believe a provider would expect their customers to hang on that long

@virginmedia i would love to know why every time I try to use iplayer my box mysteriously decides to reboot itself ... every time. Actually the worst tv service I’ve ever had. At least the “Super fast” internet works 🙃👍

@virginmedia Yes, I would be delighted if you could/would help. Please resolve job number 1049841. Mobile repair KMM42497775V37079LOKM

In July 2016 I asked whether there was a special corner in hell reserved for @virginmedia engineers when they took months of cancelled appointments to connect then bury a cable. Their customer service has since deteriorated as far as I can see.

@virginmedia Terrible customer service this evening - trying to get through to cancel my contract due to sky-high prices but after 53 minutes on hold, I gave up 😳

@StevenFrench4 @virginmedia I feel your pain after the never ending story of 4 weeks no internet with sky ...

@olie_chan @virginmedia @Plusnet I'll try them. To be honest I've never had consistent issues with them. Just annoyed how you get treated and talked to for being loyal lol. There are alot of ADSL options around. Let me see how it works out.

@virginmedia second time I’ve rang to check my internet speed & connection - nothing in the house is working-just buffering the whole time & extremely slow...I asked the technical chap to repeat himself & I heard him say “oh god!” Great customer service! Ashish 👎

@virginmedia has this ‘tivo’ box for two days and have been able to watch absolutely nothing through it.... why did I get talked into such a pants service when I was going to cancel!!!!

@virginmedia Without ringing up again and wasting my day on the phone to customer services. Can you arrange for a ‘deadlock’ letter to be sent to me, I’ll escalate the matter.

@virginmedia help no 513 channel Leeds 1 goal up I hear cos I can’t watch it

@vmbusiness all I want is a copy of my bill but after 20mins on the phone I’m told I don’t have an account with you and am hung up on. Please help!

@virginmedia Yes finally but sadly waste of time as now I’ve been a good customer for 12 months your pricing me out as you just want new customers and not retain your current ones 😭#epicfail

@virginmedia Will do. All I want is info when I can cancel my contract

@Lorny_jade @virginmedia You do have a right to cancel as they can't provide a service for over 28 days I believe

@Lorny_jade @virginmedia Cancel the Direct debit before they take it out. I've done it before.

@virginmedia This morning it appears ok. The whole street have issues on a weekly basis, it’s more the people with Virgin TV that notice it first. Hence we have Sky TV.

@virginmedia Ok. 2 things. 1. I need a new router. The one you now use is appalling. Bad quality. Always dropping out. 2. I wish to change my contract.

Replace “Windows 10” with “media/broadband provider” and that was my reply exactly to @virginmedia when they sent me a customer satisfaction. questionnaire. Barmy.

@virginmedia slow slow internet at BD11 up for renewal in 2 months too!

@virginmedia We are getting it sorted with customer services. I’m still appalled at the poor service.

@virginmedia Nope. This is going on for more than a year. It’s just a poor router. Have been waiting for the contract to expire.

@virginmedia Yes we’ve checked this as mentioned already. It states no issues. Online help states an issue but would call us urgently to resolve. Still awaiting. No service since Boxing Day.

@virginmedia While I appreciate the fact the broken external cabling is beyond control when installing we are now 11 days in with no communication, having to beg people to fill in extra care hours via agency or have family off work to attend. We just want to know when this will be sorted...

@virginmedia 4 days with no Catch up or On Demand service, no error messages just a blank box where the menu should be. Resets not working. I would call you but as always I’ve never had a phone line that works. Thought you were better than sky but think it’s time to give BT a go

Trying to sort out a WiFi boost through the @virginmedia connect app. Glitchy, inconsistent and a poor customer experience would be my review! One screen says the booster is free; another says it’s £3/month extra; another says my bill will increase by £18/month

@virginmedia Called tech support and was told they would send an engineer out tomorrow 4-7pm (that’s 3hrs plus outside her norm - if they stick to those hrs, they haven’t before) plus the engineer installing knows. We need the to know what is happening with the construction team and how fast

@virginmedia ...we are both disabled and carer dependant to even open our front doors. Her mobile signal is poor there and she has had to call ambulances out several times a year in critical condition. We were promised from the start the phone install would be seamless and now it could...

@virginmedia Net & phone install was 08/03. Despite 4 visits to the house and knowing the phone cable is broken outside the building we have still got no word when the construction team might get round to us. This is my acc but at my mothers property (she isn’t gd with tech)....

@virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

@virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

@virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

@virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me