Virgin Media Outage in Leeds, England

@virginmedia Online messaging service. No signal at work so was unable to call. Eventually resolved via phone at the end of the day.

Decided to leave @virginmedia today after ringing them up. Great service no reason to leave other than I need to be a “new customer” to access the best deals. My monthly bill more than doubled. Hello @NOWTV or @SkyUK I think.....

@virginmedia your customers service is poor I mean you make me go through the hassle of press this button for that to tell me your closed THANKS FOR NOTHING 🙄

Dear @SkyUK please can you help, I can’t get a signal for TV so have to use @virginmedia which are literally extortion. I feel it’s unfair that the location that I live means I have. I choice but to pay through the nose. #help #tooexpensive #needskysports

@virginmedia It’s ok lads I’ve been told it will be sorted in 5 days. Genuinely the worst internet provider in the business. @Ofcom

Ahh so my @virginmedia internet connection has gone again. Just 3 weeks until I can leave. Thank **** for that.

@virginmedia It's not about stopping one piece of mail, but how many of these you've sent out. Unnecessary, a total waste and just shows a total disregard for environmental issues. Please think about these things more.

@virginmedia trying to get through to your customer service is a joke 😡

@virginmedia yo, anyway to cancel the TV part of my package, without having to ring, being on hold for ages, yawn.

@virginmedia not great tonight guys... Only called to cancel sky sports but due to way the calls been handled, I'm currently in the que to cancel my subscription.... 😔

@virginmedia Its a Hub 3. Therein lies the problem.

Internet has been down since yesterday afternoon @virginmedia On login it shows internet access denied Can I have some news on it on how to get it back again... @VMSolutions_ @VirginMediaNews

@OBiW4NSHiNOBi @virginmedia Lol. In a bad way.

@virginmedia I have a full media package and need to reduce down to internet only.

I’m so fed up with @virginmedia. Three days now I’ve tried to call to pay my bill. And for three days I’ve been sat on hold for a stupid amount of time. I’m bloody busy for god sake I don’t have time for this nonsense! So glad I’ve left.

@virginmedia The fault has corrected itself my point is that this keeps happening and sometimes have also lost phone and internet. This is awful service

@virginmedia no television service for 3rd time in a week cannot get through to customer services or sign into my virgin media. Can we discuss a refund and am now looking for a new provider

@virginmedia You just seem to dish out links to click and numbers, with the standard line of ‘not the level of service we expect’ ..... no actual customer care at all. I left Sky due to their disgraceful service, beginning to regret coming to you.

@virginmedia It’s back today. I’m not happy with your service at all. I clicked the link several times, it said everything was fine. Then I called the status line and it said there was issues. I’m still owed a refund if £9.98 due to two failed attempts to watch a rented film. Overall POOR.

@Alan_Davie @virginmedia @Virgin I have had none all day too, I’m in Leeds. Disgusting service.

This broadband is doing my ******* NUT IN!! It’s been off since 11.30 this morning, sort your shit out! @virginmedia #virginmedia

@virginmedia I have NEVER seen such disgusting customer service. This is appalling.

@bluenoseguy80 @cemtex1 @virginmedia Oh it’s just gone again!! At the second attempt of watching a rented film. This is disgusting, I thought Sky were bad.

@cemtex1 @bluenoseguy80 @virginmedia Mine has just done the same. I had just rented a film too, within two mins broadband went down, so I’ve had to rent it again!! They owe me a fiver back.

@virginmedia you need to refund me £4.99 because I rented a film, and your stupid broadband crashed within 2 mins. Now I have to rent it again. DM me please.

I want to watch #Gogglebox but I can’t because @virginmedia is shit!! Like actually really rubbish. It’s not a one off it’s a regular occurrence, either the broadband is down or the TV.

@virginmedia what a shock!!! Issues again the service you provide and I pay nearly £100 a month for!! #compliant #rubbish #virginmedia

Ok @virginmedia, I’ve been patient and I understand some things take time to fix, but it’s been a WEEK now. And today it’s not just slow, it’s stopped working. This is ridiculous!

@virginmedia I’ve requested it three times! It was sent apparently but I’ve never received it. Then I rang again..... and again. It’s beyond a joke. I text replied to the text message which had my address incorrect AGAIN and still I’ve received nothing!

@virginmedia No financial information, no passwords. Partly because I can never remember my password...

@virginmedia Non..it's either running too slow or the service becomes completely interrupted for some hours only to reconnect spontanously later. It's slowing a lot of things down.

@virginmedia It's the broadband wireless service that is affected

@virginmedia The network is poor. Initially slow speed but has stopped now. Kibdkt fix this. Thanks!

To anyone thinking of joining @virginmedia, seriously reconsider if you value decent service. I think they’re crap.

Bloody Virgin Media can't make calls or text! Been like it hours now...Totally crap network!

@virginmedia this is getting stupid now, can't phone family or anything all day, this what we pay a fortune for crap service or in this case no service, can't even phone to find out what problem is, no info at all 😤😤😤

@virginmedia The worst customer service I have ever come across. Apparently promises to call customers back for the 10th time means nothing.

@virginmedia Hi there, Thanks for your reply, you’re the nicest feedback I’ve had from virgin media so far! I have no clue why I’m not eligible; what does the customer have to go through to be eligible for a technician to come and examine why the signal from the hub keeps on dropping out

@virginmedia I have been having intermittent disruptions of my broadband since Friday. Come on now get it sorted. I'm missing out on the finale of line of duty. 5 weeks of wait for you guys to **** it up. 🖕🖕

@virginmedia The service seems to have been interrupted again. Been fine all week.

@loftus2011 @virginmedia @SkyUK totally agree ive just had to get in touch to change one of my boxes again second time in three months problem is ive lost all my recordings last time and its going to be the same again

@virginmedia I just get connection error.... this service not available right now

@virginmedia Ran a test on the super hub itself. Its resolution to the Wi-Fi is to move close to it. Am 6 foot from it !

@virginmedia Thanks for response. It seems better this morning. All I needed to know is that it was a Virgin issue, not an issue with my hub.

@virginmedia They said they was dealing with the fault and was given no time scale. It’s just come back on now but over the last few days it keeps loosing signal for a few minutes then coming back on. Thanks for the reply.

@virginmedia Yes tried that no luck, been told there is a problem in our area again! Happens nearly every month. Getting fed up now every time I receive a letter from you it’s a price increase too.

@Barrage_Jeff @virginmedia Loads of people having same issues and they keep saying everything’s fine. Mines either cut off completely or running appallingly slowly

@SpottedRothley Yeah mine has been on and off all week, sick of ringing them and listening to there excuses & engineer carnt call till Friday,asked for compo and the Indian advisor starts shouting at me. Unbelievable poor quality of staff at #virginmedia

@virginmedia Down again and now affecting me working at home. Nothing in that link is useful, they're just general checks which are fine when it's working and not when it drops, like now...

@virginmedia At the moment I'm back up to decent speeds, but when it does dip right down (usually mornings & evenings) it's just as slow on wired. Hub is a Super Hub 2.

@virginmedia Guys avoid them. Poor Internet connection. The speed they offer me is 100mbps, this is very intermittent and I get around 2mbps in the evenings. It happens almost every night when I'm about to watch netflix n chill. I end up using my phone data.

@nonleagueref @virginmedia They dont answer, ive been trying to cancel my contract since march, but the leave team are receiving a VERY HIGH volume of calls. Ive been sat on the phone this evening for the last 40 mins. To pay or you are advise moving is just a 3 min wait. They are a con and a disgrace. 🤬

@virginmedia - since 7th June, my IMAP email does not sent from Outlook, my phone or iPad and nobody on the help desk can fix it

@virginmedia appalling service been put on hold 3 times this evening to be cut off after an hour each time after being miss sold a TiVo package we blatantly told salesman we happy with our top package on sky Q. Now stuck with this box and it’s up to us to return it! Rip offs!!!

@vdaybabygirl85 @virginmedia It took me 2 hours on the phone to them tonight to cancel!

@Jd66pt we are having the same problem. @virginmedia can you actually do something about this

@nonleagueref @virginmedia You’ve got no hope I’ve just been on hold 30 minutes to be told all calls go to account verification team and if I wanted to cancel or discuss changes I would need to wait on hold another 58 minutes!

@virginmedia Problem on wireless connection. We had a power cut here half an hour ago and since power returned the lan isn’t connecting to the internet.

@virginmedia Ok, will see if they are any help. Thanks

Cannot get over how bad @virginmedia customer service is. 2 days into our contact, haven't delivered what was promised, no escalation process and no promised call back. 50 mins later, promised another call back in 24 hours on top of what I've already waited #wouldntgetthiswithsky