Virgin Media Outage Report in Leeds, England
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The latest reports from users having issues in Leeds come from postal codes LS17, LS11, LS12, LS8, LS6, LS14 and LS10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leeds, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leeds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leeds, England
The most recent Virgin Media outage reports came from the following cities: Batley, Cleckheaton, Leeds, Bradford, Normanton, Huddersfield, Wakefield, Dewsbury, Heckmondwike, Pontefract, Yeadon, Castleford, Brighouse and Liversedge.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Batley |
Wi-fi | |
| Batley |
Internet | |
| Batley |
Wi-fi | |
| Cleckheaton |
Wi-fi | |
| Batley |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leeds, England
Latest outage, problems and issue reports in Leeds and nearby locations:
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusiness strike yet again!😠 Not only are they charging me £7/month for 4G backup that doesn't work, they are now charging me £4 for paper bills that I never asked for. Oh, and still say I owe them money despite me overpaying due a to a red letter that they took by DD later
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Abdullah Mulla
(@a8dullah_mulla) reported
from
Dewsbury, England
@virginmedia well done 👏🏽 new way of resolving complaints! Offer a resolution that you know customer won’t accept so you can pass on to an adjudicator… all in a record time of 8mins!!!
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Syd MC
(@63Syd) reported
from
Huddersfield, England
@virginmedia Logged in first time and no problems but since then I get this screen
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@KevEdwardsRetro I've been with them for years (Yorkshire Cable before that) but changed to the @vmbusiness service to get 4G backup only to find that it doesn't work when their device is in modem mode. Unable to get through to them though - worst support/customer service I've ever experienced
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Sam Walker
(@SamWalker03) reported
from
Leeds, England
@virginmedia are up there with the worst companies for customer service. Their IVR is infuriating, they hang up on you when you do manage to get through and then tell you there is no way to make a complaint ! @Ofcom do you regulate these clowns 🤡
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anne l
(@annie7hudds) reported
from
Fenay Bridge, England
@virginmedia what’s going on with internet service in HD8 area ? I don’t want to have to wait 23 hours before calling a technician as advised by your service page
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Padge 👌
(@AdamPagett3) reported
from
Wakefield, England
@virginmedia That checker like my service doesn't work
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Phil Turner
(@philter66) reported
from
Leeds, England
@virginmedia Mate ..do you not think I’ve tried that ..hence my tweet ….6 times now …managed to speak twice ..both times systems were down..you CX us so poor these days
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Phil Turner
(@philter66) reported
from
Leeds, England
Hi @virginmedia maybe try answering my call ..as a customer of 25 years paying the atrocious figure of £145 a month @skytv could be getting a new customer
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sue ellen draper 💙🇺🇦💛
(@suellen2623) reported
from
Leeds, England
@O2 and @virginmedia should be ashamed of themselves. 10 tickets per customer is not right. Their loyal honest customers once again miss out thanks to the greedy. As for the websites complete joke should have been prepared for this!!!! #peterkaytickets
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Lisa Lavelle
(@Lisalav22) reported
from
Guiseley, England
@virginmedia customer 22 year and sick to death of not getting the service I deserve cut my services off I’ve asked and your not listening
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Matty Beswick
(@bezzyboy88) reported
from
Leeds, England
Outage on @virginmedia since yesterday morning, get a text message this morning saying it’s fixed. It’s not. Ring up to be told it will be fixed by 2nd November what good is that to anybody?
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Padge 👌
(@AdamPagett3) reported
from
Wakefield, England
@virginmedia finally after 5 days without a service no streaming tv, being unable to work from home and having to sit in Saturday teatime eaiting for engineer while family go to Halloween party It's finally fixed Now the impossible part making contact to discuss compensation
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Matthew Preston
(@MatthewJP2014) reported
from
Leeds, England
@virginmedia @O2 what's the point Virgin is as bad as BT I was supposed to have Virgin Broadband & phone installed on Friday got told yesterday it was delayed til December 1st earliest with no reason as to why asked for a 5G router to get me by til then was put on hold for 20 mins then cut off.
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Rebecca
(@Bexwa) reported
from
Dewsbury, England
@virginmedia The TV that it glitches on cant reach the box to get it wired in (but its only 10 ft away) I can't hard wire my laptop in. It goes off all the time! And then keep texting me saying you are coming for the WiFi pod after speaking with customer service. Im paying a fortune for this
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Padge 👌
(@AdamPagett3) reported
from
Featherstone, England
@virginmedia @Virgin Terrible service
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Sam Walker
(@SamWalker03) reported
from
Dewsbury, England
@virginmedia I’ve been hung up on three times this morning by your contact centre! All your willing to do is pass on the “feedback” do you have anyone customer service trained I can speak to ?
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Dom Burch ⤴️
(@domburch) reported
from
Bradford, England
@virginmedia To cancel. Tried ask contact methods other than writing you a letter so far. Carrier pigeon might be better.
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Michael Edwards
(@MENorthAffinity) reported
from
Leeds, England
It feels like @virginmedia and @VodafoneUK are having some weird competition to decide who has the most inept and frustrating customer experience competition. No one is perfect but to be this consistently terrible is almost admirable.
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusinesshelp @vmbusiness Thanks. The 4G backup not working since the service was installed
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Honor Carrigan
(@carrih001) reported
@virginmedia Honestly I had nothing but praise for Virgin Media as really have never had any issues and I’ve always felt everything was dealt with promptly and efficiently. The last three months have completely changed my mind on that I will not be recommending Virgin to anybody!
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Honor Carrigan
(@carrih001) reported
@virginmedia I have complained and complained about this situation and nobody ever gets back to me. The customer service has been shocking. Everybody is great at apologising but nobody ever actions all deals with the complaint so frustrating !
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Joe
(@Joe77330134) reported
@KalAhmed_ @virginmedia Which is over 14 Months away dosent help me now I’m afraid
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HC
(@PCHell147) reported
@virginmedia No, the agreement was for the entire contract and assured in writing. That issue has been resolved (I think) - my complaint has not and I’m clearly being lied too by agents.
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Drivel_Bunny
(@Tobys_Tweets) reported
@eightlittlebits @virginmedia Yeah I thought it might be nationwide. I couldn’t even get on the VM service status page via my 5G Mobile earlier! :-)
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Rob Rees
(@robrees100) reported
@virginmedia There was a problem this morning, the same problem that I’ve experienced on and off for a few weeks, and acknowledged by your customer agent last week. Right now things seem OK but it’s an intermittent issue, and I have no confidence that there won’t be the same problem tomorrow.
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20TIMES
(@tonyg1985) reported
@virginmedia I’ve just spent 35 minutes on the phone speaking to customers services trying to negotiate a new package and after requesting to cancel my subscription I was cut off. Can someone help me deal with this please?
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Huithril
(@Huithril) reported
@virginmedia Yes, I am told there is an issue in my area. My problem is that I keep being told a date of repair completion that never happens. I am hung up on. I am given promises that never happen. I first reported this problem on the 25th Sep, nearly 2 months ago.
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Lauren Robertson
(@l0zzie88) reported
@dxchapman @virginmedia Maybe they had been hacked. No reason for it not to work. Only just got mine working again, secondary email to the account holder. Spend 6 days in support loops with virgin. Terrible!
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Huithril
(@Huithril) reported
@virginmedia I have seen absolutely no sign of that being the case. Nearly 2 months with no resolution, and everytime I am promised a call, or email with senior management it never happens. Despite it supposedly being a promise?