Is Virgin Media having an outage in Leeds, England?

@virginmedia Terrible customer service this evening - trying to get through to cancel my contract due to sky-high prices but after 53 minutes on hold, I gave up 😳

@StevenFrench4 @virginmedia I feel your pain after the never ending story of 4 weeks no internet with sky ...

@olie_chan @virginmedia @Plusnet I'll try them. To be honest I've never had consistent issues with them. Just annoyed how you get treated and talked to for being loyal lol. There are alot of ADSL options around. Let me see how it works out.

@virginmedia second time I’ve rang to check my internet speed & connection - nothing in the house is working-just buffering the whole time & extremely slow...I asked the technical chap to repeat himself & I heard him say “oh god!” Great customer service! Ashish 👎

@virginmedia has this ‘tivo’ box for two days and have been able to watch absolutely nothing through it.... why did I get talked into such a pants service when I was going to cancel!!!!

@virginmedia Without ringing up again and wasting my day on the phone to customer services. Can you arrange for a ‘deadlock’ letter to be sent to me, I’ll escalate the matter.

@virginmedia help no 513 channel Leeds 1 goal up I hear cos I can’t watch it

@vmbusiness all I want is a copy of my bill but after 20mins on the phone I’m told I don’t have an account with you and am hung up on. Please help!

@virginmedia Yes finally but sadly waste of time as now I’ve been a good customer for 12 months your pricing me out as you just want new customers and not retain your current ones 😭#epicfail

@virginmedia Will do. All I want is info when I can cancel my contract

@Lorny_jade @virginmedia You do have a right to cancel as they can't provide a service for over 28 days I believe

@Lorny_jade @virginmedia Cancel the Direct debit before they take it out. I've done it before.

@virginmedia This morning it appears ok. The whole street have issues on a weekly basis, it’s more the people with Virgin TV that notice it first. Hence we have Sky TV.

@virginmedia Ok. 2 things. 1. I need a new router. The one you now use is appalling. Bad quality. Always dropping out. 2. I wish to change my contract.

Replace “Windows 10” with “media/broadband provider” and that was my reply exactly to @virginmedia when they sent me a customer satisfaction. questionnaire. Barmy.

@virginmedia slow slow internet at BD11 up for renewal in 2 months too!

@virginmedia We are getting it sorted with customer services. I’m still appalled at the poor service.

@virginmedia Nope. This is going on for more than a year. It’s just a poor router. Have been waiting for the contract to expire.

@virginmedia Yes we’ve checked this as mentioned already. It states no issues. Online help states an issue but would call us urgently to resolve. Still awaiting. No service since Boxing Day.

@virginmedia Still it resolved and still awaiting customer services to call back after being gobbled off on an online chat. Pretty disappointed and sick of this poor service. Whenever we call we’re told different information so clearly not telling us the truth

@virginmedia no service in wf12 since midday yesterday #nobroadband #notv

No broadband AGAIN @virginmedia sick of this poor service. Little help when we call either. Sort it out! #poorcustomerservice

@virginmedia I have done to several members of your team. You can't do anything other than off tea and sympathy. My issues are currently with your complaints dept.

@virginmedia No, thank you. I was commenting on your slightly robotic service towards someone else, not me.

@virginmedia Please help we have a new box but the recordings are all disrupted with pixels etc, we can’t even rewind or pause!! This could ruin Christmas!! 🙁😩

@virginmedia It has nothing to do with Royal Mail. Turns out @virginmedia had it all along. Just happens that two members of your customer service team were unable to tell me that. Poorly trained or a poor communication system between depts. I'm still waiting my charger lead to be returned.

@markdtom @virginmedia They are crap. I stopped using any of their services about 8yeara who the continually let me down

According to @virginmedia I have used over 5000GB in the last 5 months. 1k a month isn't bad going... 😂 🤯 Probably down to my other half being an aspiring Youtuber.

@virginmedia this is a long shot, but can anyone ring me to sort out my upgrade. I upgraded 24th Nov not recieved phone yet. No one will answer my messages or ring me back..not happy at all with customer service

@virginmedia I've hung up. I'm trying again. This is terrible service.

I've now been on the phone an hour to @virginmedia trying to sort out a problem of their doing.

@virginmedia To add insult to injury, my new phone has come back without its charger, so I can't charge it anyhow even if there wasn't all this other crap going on. Bloody amatuers

@virginmedia err no it’s not! And you can stop calling me to persuade me to stay. We’re done. You are useless! Virgin Media Outage Update - ID: F006701455 We're pleased to tell you this issue is now fixedOutage Update - ID: F006701455.

@virginmedia Thanks. Not the easiest way to make a complaint or report a problem then. I've spent nearly two hours on the phone to your customer service team already. Will phone tonight when my son is home.

@virginmedia I have called Customer Services a number of times regarding this matter and my experience has been less than satisfactory, hence my disappointment. I am willing to phone again but I am less than happy with this situation.

Got my first @virginmedia mobile in 1998 as a Christmas gift. Was working at Virgin Megastore in #Leeds when all staff members received a white @alcatelmobileuk as part of Virgin's mobile phone launch. Been with them ever since. Customer service never been this bad.

Hey @virginmedia I'm gong to be a thorn in your side until you look into this. I've been a customer for 20 years. This is very poor service.

@virginmedia The poor customer service I've received over the past two weeks and @virginmedia not taking any responsibility. I've had to fork out £80 insurance excess tonight for a replacement phone that has been lost in transition on way to your repair team.

Shocking customer service from @virginmedia and @RoyalMail this evening. Both companies lacking in customer service and ability. I appreciate this tweet like pissing in the wind but come the revolution...

Have finally lost patience with @virginmedia . Intermittent or no broadband since beginning of December. Impossible to contact and mixed messages when I finally get through. Appalling technical and customer service.

@virginmedia No they didn’t and I have lost a days pay because of them. My son was present when I had the conversation and accepted today 8-1. It’s not a way to treat long serving customers. And the call centre haven’t got a clue. Just left on hold for over half an hour.

@virginmedia No they haven’t and tried to fob me off with £5 not good customer service to long standing customer. Just another fob off from you !

@virginmedia appauled by the way you treat your customers. Took the day off to wait for an engineer for you to change the day without informing us. Left on hold for over half an hour on the phone. Not good customer service. #nothappy

@virginmedia appalling way to treat customers book an appointment and cancel it when I have taken a day off work. Ring your customer service desk to be left on hold for a long time.

@admh574 Just having a look at that now - I have access to BT Sport through Virgin Media though and I can’t seem to find a way to use my VM details to login there!

@Marc_Burrows @virginmedia @btsport Luckily they're really quick at acknowledging and then fixing these issues 🤔

@Marc_Burrows @virginmedia @btsport Same issue for me. Fine on every other channel, including BT Sport HD. 4k channel sound is impossible to listen to.

@virginmedia don't offer a live chat service and after being told by Retentions (following a HUGE mistake leading to me asking to cancel my account) that I could have everything I wanted if I waited 24hrs for a call we're now a week later and NOTHING. 10yrs loyalty means nothing

@virginmedia is a pile of shit no internet connection for 12 hours and all your consultants can say is “sure ...am sorry about this”’

@virginmedia Hi I have done all the checks and updates and it says across all that service is fine. However every evening and morning we lose access to TV services and to broad band.

@virginmedia when your ceo was pulled up for poor customer service on @BBCr4today he committed to fix the presenters broadband that day #wheresmycommitment

@virginmedia when are you going to fix the problem In RM8! Your Service Status says it’s been resolved ! I can’t work from home or even watch live tv! Five days this has been going on.Done all the usual , on/off reboot stuff! Disgrace

@virginmedia and now your service checker is broken. Couldn’t make it up........

@dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

@UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

@ahmet67yilmaz @virginmedia You poor thing! That is very poor!

🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

@Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

@RebekahSeldon1 Looks like another pissed off virgin media customer

Virgin media actually sucks... all these random cuts to the internet just pissed man off