Virgin Media Outage Report in Castleford, City and Borough of Wakefield, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castleford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castleford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Castleford, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Normanton, Batley, Leeds, Dewsbury, Castleford, Wakefield and Ossett.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
||
| Batley |
Internet | |
| Batley |
Internet | |
| Batley |
Wi-fi | |
| Batley |
Internet | |
| Batley |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castleford, England
Latest outage, problems and issue reports in Castleford and nearby locations:
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Nick
(@MrNickWalker) reported
from
Leeds, England
@virginmedia Hi, no nothing listed but keeps slowing down.
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Dean Bray
(@DeanBray1) reported
from
Leeds, England
Hi @virginmedia. I was instructed to text a number to change my direct debit date. I did get through to someone who said she would do it but we didn't get to finish it off (not her fault). Now I'm theough to someone saying he can't do it and I have to call? Please help.
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Gavin Rees Dance
(@gavinr77) reported
from
Dewsbury, England
@virginmedia YES - Finally, after 6 days of waiting online, and phoning and texting everyday. #VirginMedia, you need to sort out your after sales and customer service, it's horrendous!! Nobody should be left waiting for 6 days!!
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Anthony Swain
(@awswain) reported
from
Leeds, England
@virginmedia hi there seems to be a sound issue with bt sport HD 1 just a ringing sound all other bt channels are fine
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rubyloonat
(@rubyloonat) reported
from
Dewsbury, England
Fix the connection @virginmedia no internet all morning and afternoon 🙄so frustrating #virginmediadown
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Scott Eaglen
(@ScottEaglen) reported
from
Wakefield, England
@jmarchy @virginmedia Been alright with us so far mate. But the service today has been absolutely woeful. Nobody has been able to give me an answer, so basically I’m currently paying for something I’m not getting.
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Henry Cookson
(@henocookie) reported
from
Leeds, England
@Deepal29 @virginmedia I don’t think they are prioritising installs for NHS staff, it’s all just fake advertising! We signed up and haven’t had the install dates moved any earlier than any regular new VM customer. Not to worry, I’ll be submitting a full complaint to the advertising standards authority
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Anthony Swain
(@awswain) reported
from
Leeds, England
@virginmedia hi trying to get through to customer services as my router has stopped working been in hold for over 29 mins
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Ben
(@thehammer46) reported
from
Leeds, England
@virginmedia WiFi problems again in my area, I pay you a lot of money and the service is not good enough. Looking elsewhere😡
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Anthony Swain
(@awswain) reported
from
Leeds, England
@virginmedia hi been trying to get through to customer service since last night regarding my non working broadband router any help please
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Naomi R Carlisle
(@Nomfosse2011) reported
from
Leeds, England
@virginmedia Hi,just called with a query.Said a text would be sent to get the conversation started I’ve received no text ... Help would be appreciated 😀
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Danny Gartside™
(@Danny_Gartside) reported
from
Crigglestone, England
@virginmedia hi folks. Struggling to get some support. I have no connections for my hub to tv box. Struggling
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Scott Eaglen
(@ScottEaglen) reported
from
Wakefield, England
@virginmedia My service is faulty because I don’t have it. We moved home two weeks ago and were told someone would be here yesterday to install. Nobody turned up. And now nobody can tell me exactly when I should expect someone!
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Jonathan Lawrence
(@jl_legend) reported
from
Leeds, England
@virginmedia Thought not. After 6.5 years as a customer, putting up with your truly appealing service this winter, and in the middle of a crisis that has caused people great hardships, you've got no answers, you offer no help - your company does not care. You should be deeply ashamed
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Dean Bray
(@DeanBray1) reported
from
Leeds, England
@virginmedia No I haven't, it's happening daily. Do you know what the problem might be?
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Leon Das
(@leondas) reported
from
Leeds, England
@virginmedia down again
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Leon Das
(@leondas) reported
from
Leeds, England
@virginmedia Down again
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Jonathan Lawrence
(@jl_legend) reported
from
Leeds, England
@virginmedia Not any more, I've tried working with your company through months of technical issues, and through personal financial difficulties, and I'm done now. I just want to make it my life's mission to let others know what they're getting into with your company.
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Charles R
(@chazpr) reported
from
Leeds, England
@virginmedia internet down yet again 🙄 same old story, consider moving different broadband provider
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Scott Eaglen
(@ScottEaglen) reported
from
Wakefield, England
And now @virginmedia are saying they can’t see what the issue is. Absolutely incredible.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emily Horner
(@MakeItBetterUK) reported
@virginmedia My very elderly and vulnerable grandparents' phone is not working. It has been an intermittent fault for years. Every few weeks they will not be able to receive calls for the day, the phone would just appear engaged.
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Duane
(@Duane01925469) reported
@virginmedia A week, a week, just think about it…… it’s utterly ridiculous. The customer service is shocking, not even an attempt to do anything. You’ll be counter charged for every day that it’s off. Never known anything like it, in 10 years with sky not once had an issue like this!
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Dr Megan Mansworth
(@meganmansworth) reported
Shocking service from @virginmedia who I need to talk to about an incorrect bill. Never put me through to an webchat agent, promise a reply to emails in 28 DAYS(!), and hung up on me instead of putting me through to the payments team after an hour long wait this morning!!
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James Gordon
(@JG_CTXEng) reported
@virginmedia My broadband is down. Please advise as to when this will be fixed. Any updates would be helpful. Whilst I called Virgin and they said there is a problem, they had no idea what it is. Your webpage still suggests all is fine which is very frustrating.
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️
(@NoddyMaccy) reported
from
Romford, England
@virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.
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Dr Megan Mansworth
(@meganmansworth) reported
@virginmedia But anyway: how can I actually speak to someone about my problem? Can you give me a direct number for Payments and Services perhaps since i was never put through?
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Dr Megan Mansworth
(@meganmansworth) reported
@virginmedia In answer to your question the email responses is your auto-reply promising a response in 28 days.... disappointing that @virginmedia seem to only fulfil basic minimal legal responsibilities rather than any sense of basic customer service
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Petek782 🇫🇷 + 🇬🇧 love 🇪🇺 🐝 🌸
(@petek_78) reported
@virginmedia Of course, Virgin Media can do no wrong. Pathetic customer service.
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Liv
(@Livbet) reported
@virginmedia Has made no difference. There is definitely an issue because it often takes an age to load FB responses, or like atm won't load them at all.
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Vinny Hanratty
(@vincehanratty) reported
@virginmedia Can never get through to your team it’s impossible