Virgin Media Outage Report in Castleford, City and Borough of Wakefield, England
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The latest reports from users having issues in Castleford come from postal codes WF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castleford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castleford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Castleford, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Normanton, Batley, Pontefract, Wakefield, Castleford and Dewsbury.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Normanton |
Internet | |
| Leeds |
Wi-fi | |
| Batley |
Internet | |
| Pontefract |
Internet | |
| Leeds |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Castleford, England
Latest outage, problems and issue reports in Castleford and nearby locations:
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia You’re not sorry at all, otherwise you would have sorted the problem out by now, all I see is negativity towards your company I wonder why that is, because you’re a joke that’s why!
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia @virginmedia was told there was a 10 minute wait already been on hold for over an hour. Absolute joke service I will not be renewing next month is for sure
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Lauren Amy
(@LaurenAxox) reported
from
Leeds, England
@virginmedia can you explain why LS12 is still down after advising it was weekend works? I need to work from home but currently can’t
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Jamie Pennington
(@PenningtonJ1978) reported
from
Rothwell, England
@virginmedia Seems like other people are having the same problem John! Poor. Let’s hope it works later!
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Ian Hart
(@kektyke1875) reported
from
Darton, England
@virginmedia hurry up and sort your service out. Been down most of day S75 region
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia Awful, I’ve been trying to contact your so called customer service for 2 months, not had 1 reply sat on hold for over an hour on various occasions, currently paying for 200MB and I’m lucky to get 40.
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia been having issues for 2 months now, haven’t had any replies to my messages, does anyone even work in your call centres ?
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia what’s the best way of contacting your customer service, every time I ring I’m on hold for over an hour. 2 months without the internet speeds I’m paying for now.
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Gav Leaf
(@Gav_Leaf) reported
from
Castleford, England
....and now my Internet goes down for the second time this month and its only the 5th. Thanks @virginmedia you keep emailing me asking how I found your service tools, well I wish I didn't have to use them so damn much!
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia @virginmedia you’ve got to be kidding you cause most #mentalhealth problems. Been trying to get my TV and broadband sorted for months #MentalHealthAwareness
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charlotte griffiths
(@charlottegrifff) reported
from
Dewsbury, England
@comparemkt_care hi, i ordered a wifi package with virgin media through you yesterday and part of the deal was a £75 amazon gift voucher but i’m yet to receive it. can you help 😌
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia #rubbish nearly as bad as your #CustomerService @virginmedia
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia You’re not sorry at all, otherwise you would have sorted the problem out by now, all I see is negativity towards your company I wonder why that is, because you’re a joke that’s why!
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Tina Leslie
(@tinytinatea) reported
from
Leeds, England
@virginmedia I cannot get into my email account it needs to be changed and have tried your text service for weeks and I am getting no where ? Very frustrating and annoying.
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia Tried #calling several times but keep getting g cut off #terrible #CustomerService I must say I won’t be renewing at the end of December at this rate
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Tina Leslie
(@tinytinatea) reported
from
Leeds, England
@virginmedia Still not resolved. I need to speak to someone not spend 20 DAYS getting nowhere ???? What am I paying for ?poor service rubbish wifi connectivity and nil customer service !!!!
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Professor Emeritus Kevin Hylton PhD
(@KevinHylton1) reported
from
Leeds, England
@virginmedia @debzholmric I’ve spoken to ...7(!) of your customer service staff this evening. 2 dropped the call, most passed me on. None resolved a simple mobile phone issue. This last one (7.44pm) has ‘gone to consult a co-worker...’. (Complete silence now 59 mins in) What kind of service is this?!
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Lauren Amy
(@LaurenAxox) reported
from
Leeds, England
@virginmedia outage in LS12 - can’t find an update as to when the works will be done - can you advise as I’m supposed to do work from home and currently can’t
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Tina Leslie
(@tinytinatea) reported
from
Leeds, England
@virginmedia I’m trying to contact someone I’ve been hanging on the phone an hour now . I don’t think this is good customer service ????
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Oliver Dean #TeamLH
(@ollieinleeds) reported
from
Wakefield, England
@virginmedia How can can I get hold of you to cancel the TV service and complain about the repeated loss of service on the broadband that is financially impacting me working from home. No answer on the phone, no reply to any form of contact. #disgusting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Pickersgill
(@npick69) reported
@virginmedia Can I please have an email address for Virgin media complaint @MartinSLewis Ive tried to use your Resolver tool but it appears Virgin have blocked it - surprise surprise !!
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Mohsin Beg
(@MohsinBeg12) reported
@virginmedia I'm struggling to setup my online account. Any password I create it says I cannot use that one. I can't get past the password stage. Please help in gaining access to the app.
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JoCamp
(@JoanC108) reported
@virginmedia From both my landline and my mobile which isn’t Virgin so the issue is obviously Virgin end as I can ring other people.
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JoCamp
(@JoanC108) reported
@virginmedia Links showing no outage
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Steph
(@StephLC2010) reported
@virginmedia Hiya, but in their email it says to call 0345 454 1111 to speak with them. But I can't get through the different levels because I'm not a customer. So what do I do if I miss their call?
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N Nayar
(@neerajnayar) reported
@virginmedia We guarantee you 100% Payment though and will take your word that someone is actually trying to fix and restore #Broadband @marcommnews @Lovely_Mobile
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Emily
(@thisisemilyhere) reported
@virginmedia I've escalated it to your teams couldn't make an actual complaint without calling yet another number and I'm already up seven hours on the phone to try and get this resolved. Is there seriously nothing I can do but spend hours on the phone with no solutions yet?
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michael
(@hammer1901) reported
@virginmedia Don’t worry got through to yourselves, apparently on your system it showing a landline fault but on the customer service checker it’s not. Would be nice if the service checker was showing correct information instead of wasting my time
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Jessica Nesta
(@JessicaRowley18) reported
@virginmedia Do you have any facility to provide customer service via message? Or email? Which is not a phonecall. It’s about services you are providing to my home address
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Hayden Seymour
(@Diddy_Po) reported
@virginmedia All the phones are there same. No coverage in the house still! Will we be able to leave our contacts as you are no longer providing a service to us?