Virgin Media Outage Report in Castleford, City and Borough of Wakefield, England
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The latest reports from users having issues in Castleford come from postal codes WF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castleford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castleford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Castleford, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Batley, Wakefield, Normanton, Leeds, Dewsbury and Castleford.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Wakefield |
Internet | |
| Batley |
Total Blackout | |
| Batley |
Internet | |
| Normanton |
||
| Batley |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castleford, England
Latest outage, problems and issue reports in Castleford and nearby locations:
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Paul Lambert
(@paul_lambert2) reported
from
Leeds, England
1/2 hour to finally speak to someone at @virginmedia and after getting though to someone, they put me on hold again and then hung up on me! If someone from your customer retention team could call be back I’d appreciate it.
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Kay 💕
(@Scarlet_Witch27) reported
from
Leeds, England
@kaelnash @virginmedia I’m really ****** off with this now. And nobody cares, worst customer service I’ve ever come across.
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Hannah Bithell
(@hanbithell) reported
from
Leeds, England
@virginmedia Through and then hung up on... This also happened when I tried to ring the Saturday before (although I hadn't asked to speak to a manager)... It had just been a lot of issues and at the absolute most expensive time for them to have happened.
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Matt W
(@WMattitude84) reported
from
Leeds, England
@virginmedia over hour wasted on hold trying to get thru on phone this week. Still no joy! 14 of last 18 days with service disruption. Contract up. Time to vote with my feet
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🏳️🌈chem 🦋 users🏴
(@ChemUsers) reported
from
Leeds, England
@virginmedia just cancel my account with you if the engineer isn't here ny 1pm UK time two weeks in a row you've messed me about I'm not happt
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keane holland
(@KEANEholland) reported
from
Dewsbury, England
Literally the worst customer service I’ve ever experienced, @virginmedia are a joke.
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Thomas Lawrie-Clark
(@_T_L_C_) reported
from
Gildersome, England
Extremely disappointed with @virginmedia Broadband. Intermittent connectivity for weeks, now total loss of service - day two. No updates, apology, nothing. #poorservice #virginmedia #broadband
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Alistair Gunstone
(@Alistairgunston) reported
from
Gildersome, England
@virginmedia Still no call back... Still no internet... According to your chat team this has been an issue since 24th May... 😠😠😠
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Craig
(@TagCraigy) reported
from
Leeds, England
@virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.
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James Willson
(@theJamesWillson) reported
from
Leeds, England
@virginmedia Customer Services appears down!
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Harley SC
(@HarleySC91) reported
from
Leeds, England
@virginmedia Via browser, yeah. Have cleared cache and history on 2 different browsers, still not working.
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Larry Budd
(@larrybudd1) reported
from
Leeds, England
@virginmedia Done that. And the online one. No problems according to that.
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Hannah Bithell
(@hanbithell) reported
from
Leeds, England
Furious with @virginmedia customer service.. They have messed me about for 10 days already loosing me a ton of money from work and just cut me off when I asked to speak to a manager so I could get an engineer before next weekend... A disgrace
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peter-maurice
(@petermauriceuk) reported
from
Leeds, England
@virginmedia terrible customers service team. Time for me to look elswhere
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Ricky G
(@jazzybassman) reported
from
Leeds, England
@virginmedia ordered new services on Saturday. Result - no updated service, new bill reflects old price and service. Tried to call customer service - too busy to take calls. And to cap it all Internet repeatedly down despite new Hub. Fuming.
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Kay 💕
(@Scarlet_Witch27) reported
from
Leeds, England
@markcatmu11 @virginmedia Oh it is bad. I thought Sky were shit but they are shocking.
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Alistair Gunstone
(@Alistairgunston) reported
from
Gildersome, England
@virginmedia yes it is, I have already contacted your Webchat team and was told it is a known issue that has been ongoing since 24th may. After 25 minutes on the phone (mostly oh hold) after 5 concurrent missed calls in 2 mins after requests to be contacted by email, I am awaiting a call back
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Hazelina
(@Hazelina) reported
from
Leeds, England
@virginmedia It says there are no problems so that wasn’t too helpful
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Martin
(@martinbo1972) reported
from
Ossett, England
@virginmedia shocking customer service!
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Laurra Davis
(@laurradavis) reported
from
Leeds, England
@virginmedia 22 days with no WiFi and today am told it will be another WEEK! Trying to cancel contract and can’t get through to a human being. After 10+ years as a customer I’m so disappointed with this lack of basic customer service. #VirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Lee
(@RyanLeeEditor) reported
@virginmedia Here's an update KT. Technician never showed, because your system cancelled the appointment after it sent a confirmation text to our landline, which we can't reply with.
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Louise
(@Laloulabelle) reported
@virginmedia any chance I can get a discount on this months bill as your appalling service means I have to use iPhone data in order to work
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Chris Goss
(@ChrisGo11316766) reported
@virginmedia Told this would be on my card within 24-48 hours. Again requested to close the complaint down. Again rejected as I don’t have my money back. Then told a manager would call me regarding my complaint. This will be in the next 3 days.
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Rattywh
(@Rattywh) reported
@virginmedia my broadband dropped about 20 minutes ago. I am in the GU21 area. Are there known issues? Nothing on the status page. I work from home so this is quite an issue. Have done all usual checks and rebooted just got green flashing light
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Jayson
(@Jaysonhusky) reported
@virginmedia Have checked and also called, your customer support number confirmed it, ETA 9.35pm fix
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Jessica Venn
(@Jessybell1988) reported
from
Cardiff, Wales
@virginmedia I have literally had enough of your appalling service!! I’ve been sent a text to call you on 0800 052 2170 and there’s no option to even speak to a human?! I refuse to spend another hour on the phone trying to sort my account! Can you please direct me to an human?
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Cathy Wassell
(@CathyWassell) reported
@Lmvsocial Mine just say they're Virgin Media and they have identified a fault with my internet connection. I say either "You're not Virgin Media though are you?" or "I don't use Virgin Media so that's a bit suspicious isn't it?" If VM ever do call me I'll never get to hear what they say.
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D Cooper
(@AuPtIr) reported
@virginmedia I have now hit the TWO HOUR mark. Any chance of your text customer service actually responding?
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Ryan Lee
(@RyanLeeEditor) reported
@virginmedia Hi SL. Nothing showing on the status page, and I was told by agents according to the system it was cancelled via text message, despite none of us actually replying - because we're still having connectivity trouble.
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Boris Johnson & Frost ruined Brexit, LETS GO WTO
(@votersrevenge1) reported
@virginmedia yes daughter did spend quite a while on the VOIP phone that is on the router last night, the customer service rep did end up asking to press the reset (I said the phone will go off) she asked are you sure to reset, yes, phone went off and nobody owned up to the call-rubbish staff