Virgin Media Outage Report in Castleford, City and Borough of Wakefield, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castleford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castleford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Castleford, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Batley, Dewsbury, Wakefield, Ossett, Normanton, Pontefract and Castleford.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Total Blackout | |
| Leeds |
Total Blackout | |
| Batley |
Internet | |
| Batley |
Internet | |
| Batley |
TV | |
| Batley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castleford, England
Latest outage, problems and issue reports in Castleford and nearby locations:
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Harley SC
(@HarleySC91) reported
from
Leeds, England
@virginmedia Via browser, yeah. Have cleared cache and history on 2 different browsers, still not working.
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Kay 💕
(@Scarlet_Witch27) reported
from
Leeds, England
off on my phone to use social media. As usual, appalling service. #virginmedia
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Daniel Rawson
(@drawsonleeds) reported
from
Scarcroft, England
@virginmedia AWFUL AWFUL SERVICE. BEWARE. Has to hold for 30 minutes, wrong department answered. They put we through to correct department which was wrong department again. After 10 more minutes I was put through to ‘correct department’ only to get a@message saying call tomorrow
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Martin
(@martinbo1972) reported
from
Ossett, England
@virginmedia shocking customer service!
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Martin_Sway 🦁🦁
(@SP1D3R_Sway) reported
from
Leeds, England
Wonder when @virginmedia is going to sort their latency problems out, as it’s horrid for gamers
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Ricky G
(@jazzybassman) reported
from
Leeds, England
@virginmedia ordered new services on Saturday. Result - no updated service, new bill reflects old price and service. Tried to call customer service - too busy to take calls. And to cap it all Internet repeatedly down despite new Hub. Fuming.
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Matt W
(@WMattitude84) reported
from
Leeds, England
@virginmedia over hour wasted on hold trying to get thru on phone this week. Still no joy! 14 of last 18 days with service disruption. Contract up. Time to vote with my feet
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Brendan Farrell
(@brendanfarrell) reported
from
Leeds, England
@virginmedia 'My Virgin Media', where you can look at your account details is down for maintenance but has been all week. I can't register and there's no indication as to when it'll be resolved.
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Richard Milnes
(@pipathon) reported
from
Ossett, England
Decided to leave @virginmedia today after ringing them up. Great service no reason to leave other than I need to be a “new customer” to access the best deals. My monthly bill more than doubled. Hello @NOWTV or @SkyUK I think.....
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Oliver Wilkinson
(@ollie_wilko) reported
from
Leeds, England
9) Offer nothing in the way of a discount or compensation. Fill the call with long awkward silences until customer hangs up 10) Wait for customer to change to @BT & for it all to blow over. At this point, I'm hoping @richardbranson will be personally installing our @virginmedia.
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peter-maurice
(@petermauriceuk) reported
from
Leeds, England
@virginmedia terrible customers service team. Time for me to look elswhere
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Oliver Wilkinson
(@ollie_wilko) reported
from
Leeds, England
6) Technician says nothing he can do & that, despite Virgin promising it was, tell customer their house is not in fact Virgin Media ready. 7) Wait for disgruntled customer to ring them. 8) Tell customer earliest they can get another technician out is 2.5 weeks.
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Alistair Gunstone
(@Alistairgunston) reported
from
Gildersome, England
@virginmedia yes it is, I have already contacted your Webchat team and was told it is a known issue that has been ongoing since 24th may. After 25 minutes on the phone (mostly oh hold) after 5 concurrent missed calls in 2 mins after requests to be contacted by email, I am awaiting a call back
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Harley SC
(@HarleySC91) reported
from
Leeds, England
@virginmedia Online messaging service. No signal at work so was unable to call. Eventually resolved via phone at the end of the day.
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Thomas Lawrie-Clark
(@_T_L_C_) reported
from
Gildersome, England
Extremely disappointed with @virginmedia Broadband. Intermittent connectivity for weeks, now total loss of service - day two. No updates, apology, nothing. #poorservice #virginmedia #broadband
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Oliver Wilkinson
(@ollie_wilko) reported
from
Leeds, England
A lesson in terrible customer service from @virginmedia: 1) Tell customer their new home is Virgin Media ready 2) Send the wrong wiring to new address 3) Don't send a technician over for 2 days 4) Promise the technician will be there between 8am-2pm 5) Technician arrives at 5pm
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Alistair Gunstone
(@Alistairgunston) reported
from
Gildersome, England
@virginmedia Still no call back... Still no internet... According to your chat team this has been an issue since 24th May... 😠😠😠
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Kay 💕
(@Scarlet_Witch27) reported
from
Leeds, England
@kaelnash @virginmedia I’m really ****** off with this now. And nobody cares, worst customer service I’ve ever come across.
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Laurra Davis
(@laurradavis) reported
from
Leeds, England
@virginmedia 22 days with no WiFi and today am told it will be another WEEK! Trying to cancel contract and can’t get through to a human being. After 10+ years as a customer I’m so disappointed with this lack of basic customer service. #VirginMedia
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Kay 💕
(@Scarlet_Witch27) reported
from
Leeds, England
@markcatmu11 @virginmedia Oh it is bad. I thought Sky were shit but they are shocking.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natalie Hadley
(@nat_1003) reported
@virginmedia Not ringing again 25p per minute don't think so single parent furloughed I ain't go spare cash to be spending ringing you because you've increased price by 6.5% and for what crap service and issues constantly. I have 5days to cancel which is impossible I'll canx my dd
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Altered Beast
(@didithitthespot) reported
@virginmedia No he advised that he would NOT attend as he is shielding. How he qould do a hub test and swap without attending is beyond me. So now what? Should I just cancel services this is just becoming too much
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Mince Magician
(@CooksonKeeley) reported
@virginmedia So that’s a yes then! Honestly you’re the worst company in the world for customer service. I’ve got to now call you which is going to cost me money. My broadband isn’t working so I’m using my mobile providers data, costing me money and you have to cheek to put my bill up!
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SOSA
(@sosamusicuk) reported
@virginmedia It’s not I’ve already been sent a new router as they said that’s the problem but it hasn’t worked
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Ruth
(@LooRuthie) reported
@virginmedia I’ll just check we can’t even use our heating because it runs off of Wi-Fi I’ve checked all the connections they’re all solid are you sure there isn’t a problem again in this area because it took two hours yesterday before we found out there was a problem it kept saying all ok
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Jason Smith
(@carpmadjase) reported
@virginmedia Checked outages in area ect rebooted hub and checked all connections and still having issues ...this is not a very good service..we have found out issues in area but this has been like this for weeks now...this doesnt help with home working and home schooling 3 children 🥴😡😡😡
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Kirsty Harrod 🌈
(@kirstyharrod) reported
Whatever **** you're going through, just be grateful you're not on hold to Virgin Media right now
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Alex
(@ItchyMinty) reported
@Tigwig59 @virginmedia None of that is real, it is a product of our data being sold and brought by scammers. If you get those calls again, just say you don't have a pc and they'll hang up, they want to syslock your PC then hold it to ransom.
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Emma Bird
(@emma_bird_) reported
@virginmedia I finally managed to sign in. I've been in the Message Us queue since 10.11. This is the third time of queuing. I've never managed to get through.
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Rocford
(@rocforduk) reported
@virginmedia can't get through on phone and online not working telling me to call... what is going on?