Virgin Media Outage Report in Castleford, City and Borough of Wakefield, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castleford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castleford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 29: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (40%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Castleford, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Dewsbury, Batley, Leeds, Normanton and Wakefield.
| City | Problem Type | Report Time |
|---|---|---|
 Dewsbury |
TV | |
| Batley |
Internet | |
| Batley |
Total Blackout | |
| Dewsbury |
TV | |
| Batley |
Internet | |
| Batley |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castleford, England
Latest outage, problems and issue reports in Castleford and nearby locations:
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Kamal Sharma
(@KamalSh03012772) reported
from
Leeds, England
@virginmedia Hi in LS28 7TU vigin services are down. We have no phone, TV channel services. It is giving v53 error code. Can you please sort this out. Thanks
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Will Gordon
(@camelsbestmate) reported
from
Thorner, England
@virginmedia I was told someone would be in touch within 48 hours... That was on Monday. Absolute shambles of a customer service department.
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Marie MIllward
(@mariemillward) reported
from
Leeds, England
@GrahamHyde @virginmedia This is the second such incident of abuse in a week and there have been several other calls. What makes them plausible is our internet service from Virgin is poor and they phone saying they are investigating a problem.
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Simon
(@HullsGinMan) reported
from
Leeds, England
@virginmedia is there an issue in LS2 7LY area. It’s never great but .9mb download isn’t very 4G
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Simon (LFC) Britton 🔴 #BeKind
(@Daddie_Sy) reported
from
Leeds, England
@virginmedia why is it not working in LS12 area.
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Ed Foster
(@EJJFoster) reported
from
Wakefield, England
@virginmedia hi is there an issue in wakefield with the broadband? It has been off all afternoon. Constantly on the blink!!
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Andy M
(@AndyM50760310) reported
from
Dewsbury, England
@virginmedia I can’t sign in with the original details. The email is no longer mine.
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Tom Lawlor
(@trlawlor) reported
from
Leeds, England
@virginmedia Have you tried turning it off and back on again? That appears to be your answer to every technical issue.
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GARFORTH WHITES WAKEY 1970 ALAW
(@mmwgreen) reported
from
Kippax, England
@virginmedia My son has tried ten times in two days to cancel broadband from his ex partners house which he's paying for from you. Each time you hang up.. Shocking service.. @MartinSLewis can you offer any suggestions please..! 🙏
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FJG
(@FranNamStyle) reported
from
Leeds, England
@virginmedia It says there's a problem with TV, which I dont seem to have, my problem is broadband is down.
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Andy M
(@AndyM50760310) reported
from
Dewsbury, England
@virginmedia Help please. Tried to resolve wirh 3 members of your overseas Call Centre and was promised a call back. I can’t access my account.
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Ed Foster
(@EJJFoster) reported
from
Wakefield, England
@virginmedia I have tried the status but its saying the service is fine. Yet all the people on out estate are complaining they cannot get onto Virgin internet. We cannot book an engineer as isolating. Why is it constantly broken or speeds so slow?
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Philip Gleeson
(@philipcgleeson) reported
from
Leeds, England
@BEEFY1973 @virginmedia Has to be 48 hours down which they always make sure it isnt
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Daryl Beaumont
(@DarylBeaumont2) reported
from
Leeds, England
@virginmedia I was moving house they said the bill would be different for the first three months, then back to normal, however apparently I agreed to a new contract @ £14 extra per month, I’d only had my previous contract for 6 months so why would I do this, oh and the house move was cancel
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FJG
(@FranNamStyle) reported
from
Leeds, England
@virginmedia Thank you, it hasn't resolved the issue. Will call in the morning if its not working.
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Marie MIllward
(@mariemillward) reported
from
Leeds, England
@GrahamHyde @virginmedia The ****** thing about this is that we have recently had to change an elderly relative’s number after he had been scammed several times, including one who was specifically and repeatedly targeting him. The distress and wasted time from this theft and deception is horrible.
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Karen Walsh
(@kaw7676) reported
from
Normanton, England
@virginmedia it’s impossible to contact them with a complaint if you aren’t a customer.
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Roy
(@badlydrawnroy) reported
from
Leeds, England
@virginmedia There were no outages in the area, every time I tried to use the system to fix the problem an error or maintenence page came up. Tried logging into the router to fix and the tools were all broken. Finally an hour later it just came back on by itself.
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Andy M
(@AndyM50760310) reported
from
Dewsbury, England
@virginmedia That is really poor. It should be for Virgin to sort not the public. I spent an hour on the phone on Thursday speaking to a next to useless overseas call centre.
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Chris Neal 💙
(@cgsneal) reported
from
Leeds, England
Hey @virginmedia my broadband is not working. Are there any issues in the LS15 area?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Purnell
(@joepurnell8) reported
@virginmedia customer support trying to tell me my 24mbps speed when I pay for 100mbps is down to the fact we have 13 devices connected - when 11 of those are either not being used or low traffic devices
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Martin Burns
(@mburns2009) reported
@virginmedia I really want to open an account with you but you are not letting me. Just moved to Belfast and my apartment is already wired for Virgin Media. Please help!
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Sam Chisman
(@SamChisman) reported
Sat waiting for the @virginmedia web chat to connect to agent to find out how much I can reduce my bill by reducing our service and getting rid of things we don't use. Currently 40 mins and no actual agent only a Web bot. Hoping to sort it while my kids were occupied.
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Steven Folek
(@Pir00t) reported
@virginmedia Yes, they are pinning the blame on the virgin rep who placed the order saying he must have done something wrong. Stated there is nothing further they can do and to raise a complaint with virgin directly
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Cake My Day
(@GDandSoyaFree) reported
@virginmedia No Internet for 12 days. Your web states £8.40pd comp if loss of service after 2 days. I was given £29! I complained again on 7th Aug & given another £29 allegedly, except your incompetent staff have added the £29 to my bill instead of credit. I'm sick of @virginmedia & I'm off.
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Vicky
(@vicky0375) reported
@virginmedia Do you have an online chat service as I can’t ring you and need to sort something out
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Chris
(@CripMH) reported
@virginmedia are terrible. Wifi router has cut out and their customer service is non-existent. Running around like a headless chicken between web pages and finding nothing!
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Brian Eve 💙💛
(@BrianKEve) reported
@virginmedia Hi, you won't allow me to take a reduced contract that you offer to new customers at £33 pm, so my loyalty is worthless to you I can't afford £100 pm any more I've been trying to cancel the whole contract since 10.30 this morning Another reason I want to get away
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May Contain Nuts
(@Cybermental) reported
@virginmedia I do not use Whatsapp so your bot will not help me. What do I do?
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Bev T
(@BevAnneuk) reported
@virginmedia I have called every day since Monday. No work going on, and a reset of signal