Virgin Media Outage Report in Castleford, City and Borough of Wakefield, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Castleford come from postal codes WF10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Castleford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castleford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Castleford, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Dewsbury, Castleford, Wakefield, Batley, Knottingley and Pontefract.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Phone | |
| Leeds |
Internet | |
| Leeds |
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| Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Castleford, England
Latest outage, problems and issue reports in Castleford and nearby locations:
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FJG
(@FranNamStyle) reported
from
Leeds, England
@virginmedia It took several hours for this problem to resolve. Very frustrating to be directed to authorise wifi, but the screens themselves dont actually do that. Not helpful at all.
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Mikey Hall
(@Mikeyhall4) reported
from
Leeds, England
@virginmedia sort out the boxing for **** sake just paid £25 for this. Pixelated shite
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
from
Wakefield, England
@virginmedia are the absolute worst company I have ever come across. 18 days trying to get them sort their shambolic internet dropping & still being passed from 1 agent to another in same team. Don't waste your time with this company. They have no idea what customer service is.
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia You can see at the top of the screenshot I’m logged in to my account. And yes, I understand the system and infrastructure very well, and have exhausted all trouble-shooting suggestions. There is a wider issue here outside my home which needs attention from your engineers.
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia Affordable broadband price that doesn’t keep going up and up without any improvement in service.
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Gurpreet
(@nayasaveraCIO) reported
from
Leeds, England
@virginmedia Telephone service suggests the same to do so all the reporting system is hopeless! Getting someone to look at it after 6 days is not good enough, knowing how important it is for people working from home
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Ben Cropper
(@croppersports) reported
from
Leeds, England
Terrible picture quality, having just paid out £25,95 for HD PPV! #JoshuaPulev Picture pixelating several times per round. Is this a known problem @virginmedia?
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia I raised my complaint months ago and have been calling constantly since and sent the latest one yesterday
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia On your website faults/service-status, it states there are No known issues, but no option to report anything. I can even run a test, because we have the Superhub 4!
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andrew david pearson
(@webbo999) reported
from
Dewsbury, England
@virginmedia is there problems with sky box office paid £27 to you for the boxing and picture keeps breaking up #poor
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia You are definitely the worst attacking side on the #CustomerService #customerexperience front
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Graeme Rayner 💙
(@Gag_N_Bone_Man) reported
from
Dewsbury, England
@virginmedia Cos I've been a customer for well over a decade and I'm sick of seeing new customers get given the moon on a stick to join. I reckon your sales team would let a new customer have a night with their wives to sign them up. But loyal customers get nothing.
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Graeme Rayner 💙
(@Gag_N_Bone_Man) reported
from
Dewsbury, England
@virginmedia I'm moving to sky, saving a tenner a month and adding sports and movies. I might be back in 18 months. Seems like hopping between providers is the only way to get a decent deal. It's perverse logic. Surely cheaper to retain a customer than gain one? But no, so I'm off.
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Graeme Rayner 💙
(@Gag_N_Bone_Man) reported
from
Dewsbury, England
@iamaafaq @sky @virginmedia Point of principle now. Been with virgin for over a decade and the deal is awful. They don't reward loyalty. Grwat package from Sky. Only are that's worse is speed but for our purposes it's fine. We don't game online and i no longer download torrents etc
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Fat Joe
(@Ash_worth) reported
from
Leeds, England
@virginmedia The WiFi has started crashing again in Roundhay today!! It took three weeks to get it ‘sorted’ and less than a week for it to go wrong again! Terrible for online lessons and working from home!!
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia can you send me an email address where I can send a complaint and cancel my services. Getting hold of your #CustomerService is a joke
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
from
Wakefield, England
@virginmedia Yes after 1.5 days I heard from tech team who said I need faster broadband, they put me in queue for customer relations who upgraded me last night but today we've lost internet 4 times 🤬 Will give it another day but probs spending tomorrow night onwards trying to get through 😡
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia What is annoying is that we as consumers are not seeing the alleged investment in infrastructure in our services. Last year obviously home internet use went up while business premises went down. We are held to ransom now as we have no choice but to use our home broadband for work
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Mr Riddlesworth
(@mrriddlesworth) reported
from
Pontefract, England
Not happy with @virginmedia for the past couple of weeks my download speed has dropped to 1/3rd of what i am paying for and no way to talk to an actual person about it. Just a robot that jeeps telling me to do the crap ive already done 10 times already. 😡🤬😡
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia Intermittent broadband in LS17 7BR over the last 2-3 days, which still isn’t improving, and your website doesn’t provide any way to report loss of service. Please advise.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bean Zoomy 🎶
(@BeanZoomy) reported
Absolutely disgraceful customer service today from @virginmedia I have experienced broadband issues for OVER 12 MONTHS. I have spoken to 3 people just today alone; got cut off twice and have been on hold collectively for well over an hour. I have phoned several times over months!
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Whyamihere
(@Whyamih28523058) reported
@virginmedia WiFi hasn't been working properly for weeks. Been trying to get through to someone for about as long. This is madness. Please can someone reach out to help
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Alex
(@AlexMeredithJ) reported
@2WB10 @virginmedia @LutzSchueler I filed a complaint already, it’s just nuts how they get away with this
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Rob Bradbury
(@Robtwt80) reported
@virginmedia why can’t I get help on the phone?? You send texts to links that don’t work and I have poor service on our broadband. 4 calls text every time need to speak to someone. Cannot get good connection on apple products and upstairs is poor signal… not acceptable!
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John D
(@Jdd535) reported
@virginmedia Now nearly FIVE hours and still unresolved!! Terrible service
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Luke McNally
(@lukemcnally2701) reported
@virginmedia There is no area outage. This has been going on for weeks maybe months. It takes on average 30 minutes to get through to speak to somebody who basically fob you off. My introductory offer has also now finished so my bill has doubled which i can not afford!
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sam stevens
(@samstevens6268) reported
@virginmedia and the support line arent able to get an engineer out today - it has now been 3 days without service when I should have wifi
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BeeBee 🐝🐝
(@BeeCycling) reported
@virginmedia There's a whole variety of errors depending where I try to log in, which page or device. One says my browser has cookies disabled (it doesn't.) Another says my email and password aren't recognised, but if I try to reset, giving it my DOB and place of birth, nothing happens.
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BeeBee 🐝🐝
(@BeeCycling) reported
@virginmedia Trying to login to My Virgin Media, seems to accept credentials, then just get Logging in... never actually getting in.
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Kate
(@kateflint3) reported
@virginmedia your website is saying no issues in my area or for my home but my internet is shocking. You recently dug up the pavement and cut my neighbour’s line and I’m reckoning you’ve damaged ours.