Virgin Media

Virgin Media Outage Report in Castleford, City and Borough of Wakefield, England

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The latest reports from users having issues in Castleford come from postal codes WF10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Castleford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castleford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Castleford, City and Borough of Wakefield, England 08/26/2025 20:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Castleford, City and Borough of Wakefield, England

The most recent Virgin Media outage reports came from the following cities: Normanton, Batley, Leeds, Dewsbury, Ossett, Wakefield and Castleford.

Loading map, please wait...
City Problem Type Report Time
United KingdomNormanton Total Blackout
United KingdomNormanton Internet
United KingdomBatley Internet
United KingdomBatley Internet
United KingdomBatley Wi-fi
United KingdomBatley Internet

Community Discussion

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Virgin Media Issues Reports Near Castleford, England

Latest outage, problems and issue reports in Castleford and nearby locations:

  • guyrleech Guy Leech (@guyrleech) reported from Wakefield, England

    @KevEdwardsRetro I've been with them for years (Yorkshire Cable before that) but changed to the @vmbusiness service to get 4G backup only to find that it doesn't work when their device is in modem mode. Unable to get through to them though - worst support/customer service I've ever experienced

  • MENorthAffinity Michael Edwards (@MENorthAffinity) reported from Leeds, England

    It feels like @virginmedia and @VodafoneUK are having some weird competition to decide who has the most inept and frustrating customer experience competition. No one is perfect but to be this consistently terrible is almost admirable.

  • suellen2623 sue ellen draper 💙🇺🇦💛 (@suellen2623) reported from Leeds, England

    @O2 and @virginmedia should be ashamed of themselves. 10 tickets per customer is not right. Their loyal honest customers once again miss out thanks to the greedy. As for the websites complete joke should have been prepared for this!!!! #peterkaytickets

  • guyrleech Guy Leech (@guyrleech) reported from Wakefield, England

    @vmbusinesshelp @vmbusiness Thanks. The 4G backup not working since the service was installed

  • Churchill0782 The Churchill (@Churchill0782) reported from Wakefield, England

    @virginmedia I've checked and definitely not entitled due to the amount of days with no service. Like I said, a good will gesture. People who are working from home haven't been able to work for a start. Only been with you a few weeks and have nothing but issues.

  • AdamPagett3 Padge 👌 (@AdamPagett3) reported from Featherstone, England

    @virginmedia @Virgin Terrible service

  • SamWalker03 Sam Walker (@SamWalker03) reported from Leeds, England

    @virginmedia are up there with the worst companies for customer service. Their IVR is infuriating, they hang up on you when you do manage to get through and then tell you there is no way to make a complaint ! @Ofcom do you regulate these clowns 🤡

  • Bexwa Rebecca (@Bexwa) reported from Dewsbury, England

    @virginmedia The TV that it glitches on cant reach the box to get it wired in (but its only 10 ft away) I can't hard wire my laptop in. It goes off all the time! And then keep texting me saying you are coming for the WiFi pod after speaking with customer service. Im paying a fortune for this

  • Churchill0782 The Churchill (@Churchill0782) reported from Wakefield, England

    @virginmedia do you care to give an update regarding services being down in the WF1 area of Wakefield? You estimate keeps changing which is becoming really annoying!! Literally 1000s of households without an Internet connection. #wakefield #poorservice

  • bezzyboy88 Matty Beswick (@bezzyboy88) reported from Leeds, England

    Outage on @virginmedia since yesterday morning, get a text message this morning saying it’s fixed. It’s not. Ring up to be told it will be fixed by 2nd November what good is that to anybody?

  • Nigel_BigNn Nigel Jolly (@Nigel_BigNn) reported from Leeds, England

    @virginmedia can anyone tell me what's happening with the internet service in Leeds 16 area it been going on and off all day now it's not good enough

  • MatthewJP2014 Matthew Preston (@MatthewJP2014) reported from Leeds, England

    @virginmedia @O2 what's the point Virgin is as bad as BT I was supposed to have Virgin Broadband & phone installed on Friday got told yesterday it was delayed til December 1st earliest with no reason as to why asked for a 5G router to get me by til then was put on hold for 20 mins then cut off.

  • SamWalker03 Sam Walker (@SamWalker03) reported from Dewsbury, England

    @virginmedia I’ve been hung up on three times this morning by your contact centre! All your willing to do is pass on the “feedback” do you have anyone customer service trained I can speak to ?

  • a8dullah_mulla Abdullah Mulla (@a8dullah_mulla) reported from Dewsbury, England

    @virginmedia well done 👏🏽 new way of resolving complaints! Offer a resolution that you know customer won’t accept so you can pass on to an adjudicator… all in a record time of 8mins!!!

  • philter66 Phil Turner (@philter66) reported from Leeds, England

    @virginmedia Mate ..do you not think I’ve tried that ..hence my tweet ….6 times now …managed to speak twice ..both times systems were down..you CX us so poor these days

  • Churchill0782 The Churchill (@Churchill0782) reported from Wakefield, England

    @virginmedia all services in the WF1 area of Wakefield have been down all day and looking like 6pm to be fixed. Will you be applying any credit to people's accounts?? Good will gesture and all that! #wakefield

  • AdamPagett3 Padge 👌 (@AdamPagett3) reported from Wakefield, England

    @virginmedia That checker like my service doesn't work

  • guyrleech Guy Leech (@guyrleech) reported from Wakefield, England

    @vmbusiness strike yet again!😠 Not only are they charging me £7/month for 4G backup that doesn't work, they are now charging me £4 for paper bills that I never asked for. Oh, and still say I owe them money despite me overpaying due a to a red letter that they took by DD later

  • philter66 Phil Turner (@philter66) reported from Leeds, England

    Hi @virginmedia maybe try answering my call ..as a customer of 25 years paying the atrocious figure of £145 a month @skytv could be getting a new customer

  • AdamPagett3 Padge 👌 (@AdamPagett3) reported from Wakefield, England

    @virginmedia finally after 5 days without a service no streaming tv, being unable to work from home and having to sit in Saturday teatime eaiting for engineer while family go to Halloween party It's finally fixed Now the impossible part making contact to discuss compensation

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stevenmillie steven scott (@stevenmillie) reported

    @virginmedia Yes my service is completely down. I have checked your service status , I have spoken to your support line and then a technician who said it will need an engineers visit (earliest will be Monday) and then received a message stating this visit has been placed on hold

  • original_dannic danielle corcoran (@original_dannic) reported

    @virginmedia I don't have worked connections one WiFi, I knew I shouldn't have upgraded 🤬paying more for the same bad Internet

  • stevenmillie steven scott (@stevenmillie) reported

    @virginmedia if there was an award for poor service delivery/ worst broadband provider Virgin would have no competition, they are truly appalling

  • Andy_Beeston76 Andy Beeston (@Andy_Beeston76) reported

    @virginmedia @VirginMediaCorp Your TV 360 Box is absolutely shocking!! Recorded programmes constantly freeze & are unwatchable. Sound quality is abmismal, synchronisation of sound to picture is appalling!! Why am I paying for software & a service you clearly have fully tested?

  • stevenmillie steven scott (@stevenmillie) reported

    @virginmedia #lutzshuler Lutz how does it make you feel to know you run a company that delivers such a bad service . I am now 24 hrs without broadband/ internet. I will keep you posted on progress so you can pretend to be interested in your customers

  • Hocky69 Chris Hodgkinson (@Hocky69) reported

    @virginmedia It is multi room I got promised off customer retention team. I have a box in my living room. But I cancelled my service. Customer retention phoned me up and offered me a deal.

  • nikki_johnson84 Nikki Johnson (@nikki_johnson84) reported

    @virginmedia when will the issue in area 14, s71 be sorted? We've been without broadband for 2 days now, today being the third. Can't get through to speak to an advisor about any of it. Easter weekend in lockdown, with no service. No engineers to be seen either.

  • Einnorsirrom ronnie (@Einnorsirrom) reported

    scammer called from 01253869309 telling me there are issues with Virgin broadband @virginmedia please sort them out- four calls yesterday & its only 9.20am. I think BT is calling my name

  • katsandcrows REBECCA CROW (she/he/they) (@katsandcrows) reported

    @virginmedia It was down in my area yesterday but it has no known issues rn, but i’ve tried all the advice and its still not working

  • J_P_Buck Jord (@J_P_Buck) reported

    @virginmedia Complaint filed 29/12/2020. Told I would get a call back roughly two weeks ago (not sure of an exact date)