Virgin Media Outage Report in Dewsbury, Kirklees, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Dewsbury come from postal codes WF13 and WF12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dewsbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dewsbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Dewsbury, Kirklees, England
The most recent Virgin Media outage reports came from the following cities: Batley, Halifax, Normanton, Leeds, Castleford, Barnsley, Cleckheaton, Bradford, Brighouse, Wakefield, Liversedge, Dewsbury, Holmfirth and Elland.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Halifax |
Internet | |
| Normanton |
Internet | |
| Halifax |
Total Blackout | |
| Batley |
TV | |
| Halifax |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dewsbury, England
Latest outage, problems and issue reports in Dewsbury and nearby locations:
-
Bam Bam
(@SaffsAI) reported
from
Bradford, England
Why companies like @virginmedia use WhatsApp support I do not know. The system makes you wait an hour, if you don't respond in 10 minutes, it kicks you off the chat just to make you wait again
-
inky-paper
(@PaperInky) reported
from
Greetland, England
@virginmedia please can you stop sending an engineer to my address, 1st time he said someone at this address had enquired about providing a service online (no they didn’t) that day I was on a work call, today I was in the shower. Car reg: YT18SXL. He’s just left.
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting
-
inky-paper
(@PaperInky) reported
from
Greetland, England
@virginmedia I’m not a VM customer.
-
Abdullah Mulla
(@a8dullah_mulla) reported
from
Dewsbury, England
@virginmedia well done 👏🏽 new way of resolving complaints! Offer a resolution that you know customer won’t accept so you can pass on to an adjudicator… all in a record time of 8mins!!!
-
Phil Turner
(@philter66) reported
from
Leeds, England
@virginmedia Mate ..do you not think I’ve tried that ..hence my tweet ….6 times now …managed to speak twice ..both times systems were down..you CX us so poor these days
-
Dom Burch ⤴️
(@domburch) reported
from
Bradford, England
@virginmedia To cancel. Tried ask contact methods other than writing you a letter so far. Carrier pigeon might be better.
-
Jim Johnson
(@jim_johnson24) reported
from
Shepley, England
@virginmedia 7 days and still no @O2 resolution
-
Syd MC
(@63Syd) reported
from
Huddersfield, England
@virginmedia Logged in first time and no problems but since then I get this screen
-
Sam Walker
(@SamWalker03) reported
from
Leeds, England
@virginmedia are up there with the worst companies for customer service. Their IVR is infuriating, they hang up on you when you do manage to get through and then tell you there is no way to make a complaint ! @Ofcom do you regulate these clowns 🤡
-
Joe Hirst
(@JoeMHirst) reported
from
Halifax, England
@virginmedia The excuse is always to make further improvements in my area. I have only been with Virgin for around 12 months and this has happened a handful of times. It would be great if I had a consistent network connection. Had multiple engineer callouts to fix that issue to no success.
-
Phil Turner
(@philter66) reported
from
Leeds, England
Hi @virginmedia maybe try answering my call ..as a customer of 25 years paying the atrocious figure of £145 a month @skytv could be getting a new customer
-
Helen Rafferty 💙
(@HelenRaffTVN) reported
from
Shelf, England
@BandageQueen @virginmedia I had Virgin for years at my old house with no problems and couldn’t wait for it to be installed here. It’s just a joke now…keep saying it’s going to be fixed and then change the date.
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.
-
Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusinesshelp @vmbusiness Thanks. The 4G backup not working since the service was installed
-
Sam Walker
(@SamWalker03) reported
from
Dewsbury, England
@virginmedia I’ve been hung up on three times this morning by your contact centre! All your willing to do is pass on the “feedback” do you have anyone customer service trained I can speak to ?
-
anne l
(@annie7hudds) reported
from
Fenay Bridge, England
@virginmedia what’s going on with internet service in HD8 area ? I don’t want to have to wait 23 hours before calling a technician as advised by your service page
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I tried that and that’s how I got stuck in this situation. Is there a number I can call that is DIRECT for a complaint?
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia And I can’t raise a complaint on the site without having an account, which I don’t have, so that is a pointless endeavour as well
-
Guy Leech
(@guyrleech) reported
from
Wakefield, England
@KevEdwardsRetro I've been with them for years (Yorkshire Cable before that) but changed to the @vmbusiness service to get 4G backup only to find that it doesn't work when their device is in modem mode. Unable to get through to them though - worst support/customer service I've ever experienced
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Nick Stewart
(@colonelstewart) reported
@virginmedia I have spent 40 mins going round and round in ever increasing circles trying to speak to human being with no success I want to renew my account so perhaps you can help on here ?
-
Danny Twiss
(@TwissDanny) reported
@virginmedia hi can somebody please respond just spent 50 mins on hold to be cut off so far today spent 2hours on hold on phone and an hour on hold webchat I just want some help
-
🌱⚡Spartan Goddess 😺 ♏
(@spartan_goddess) reported
@virginmedia Without Internet it's running v slow through my mobile data but what are the links please?
-
Andrew Tilling 1969
(@TillingAndrew) reported
@virginmedia So I have noticed virgin engineers working on something at the end of the street over the last couple of days. I thought this maybe a fix. But no it’s got worse since. Are you not bothered about the service or lack off you are now providing?
-
🌱⚡Spartan Goddess 😺 ♏
(@spartan_goddess) reported
@virginmedia No. The Tivo box is years old too. As I said, not a problem but surprising as equipment is v old now. And superhub not currently working, hence on hold!
-
Ruth Merrington
(@RedDoorPhoto) reported
Hey @virginmedia my parents have no no WiFi for 3 days. They call the incident line, there’s no fault. Technician tells them there’s no issue, yet there is. It’s been turned in and off, as have all their devices. Can we get some help please?
-
Kevin Gannon
(@kgannon1) reported
@virginmedia Yes justwifi. We don’t use wired connections here. They have tried to fix it using a network setting but doesn’t seem to be working
-
𝒢𝑒𝓂𝒾𝓂𝒶
(@gemma20101) reported
@virginmedia trying to get through to discuss my complaint resolution but having no luck. Please can someone contact me to discuss my bill
-
Binu Raj
(@binuraj77) reported
@virginmedia internet down since night of 2 December. Tried to book an engineer visit and you have put that on hold saying that your engineers are working hard. Unable to get through to your help line. No updates on when the issue will be resolved. Are you able to help?
-
Adam Atkin
(@atkinleeds) reported
@virginmedia I don't need an estimated fix time, I need virgin to stop disrupting my service and Inturn my work every other day, its not like I pay £100 a month, oh, wait a minute