Virgin Media Outage in Barnsley, England

@virginmedia U took your time guys!! I rang customer service and have an engineer booked in now for tomorrow morning

@virginmedia can someone contact me , the customer service you provide is abysmal, trying to get an issue resolved and no one on your customer services seems to listen!!!

@virginmedia Just spoke to the rudest customer service advisor ever. Lost a customer. Cancelling. Prices are so expensive too

Ffs @virginmedia my internet is fine all morning..suddenly goes off. Ring your "helpline" and apparently you expect to have problem solved by 8.25 PM!!!!

@virginmedia so please explain the 20% hike in my bill every month just because you are discontinuing my chosen plan and offering me exactly the same plan for an extra £3 per month, been a customer longer than I care to remember but utterly disgusted by this #virginmobile

@virginmedia thank you so much for leaving our family without WIFI for the next 2 weeks... Poor Customer Service , No Letters about “A Survey” rang customer services to cancel and obliviously they didn’t understand we wanted to cancel after 30 minutes on the phone!!!!!

@virginmedia it’s beginning to get pretty difficult to do work when the broadband keeps going down...

@virginmedia I have been having the odd few issues lately, recently the main issue is loss of any connection at night time. When I try to log into my account, via phone because my £46pm broadband is down, so I can see if there is an issue a few things happen... [1/4]

@virginmedia I’ve just done another service test and says aware of fault on both tv and broadband and engineers are sorting it...I’ll wait and see what happens!thank you

@virginmedia hi,is there any reason why my service inc broadband is not working in WF14 area...done the online test and says no issues in area!not great when I pay £84 per month for the joy of your service 🙄

@virginmedia I just want to know when the virgin engineer will be done messing with the electric box on my street I’m sure that’s the reason why it’s down

@virginmedia It says no known issue so no

@virginmedia been without broadband or TV for 3 days now. Your information line advises “ it’s a complex issue ...taking longer than expected”. I work from home, I NEED broadband for email, Skype and data access. It’s not bloody good enough!

@virginmedia Hello my internet has gone down for some reason, I've *** a test on your service site, and no known issues. But on the virgin media hub says my internet (access denied)

We are sorry to inform our clients that we have been without internet connection for over 24 hours, so we have no access to our email system. We are working with @virginmedia to resolve the issue and hope to be back up and running soon. Please call 01226 210000 to take advice

Come on @vmbusiness @vmbusinesshelp get in touch with @GlenparkSurgery ..... they need your help !!!

@virginmedia what a load of crap they ring you and when you ring them back they can't put you through to relivent department haha what a joke,😤😤

@virginmedia The fix estimate is 15th January 03:15

@virginmedia No, I ran a service test and it said my equipment seems to be turned off.

Anybody having issues with sky sports channels on @virginmedia. Only sky sports news working! Not happy!

@Matthew_Wright @virginmedia I paid to come away from virgin years ago even though as a single parent money was very tight. I went to Sky and their customer services have been 100% better. Would never go back to Virgin. The way they spoke to me was diabolical.

@virginmedia Yes finally but sadly waste of time as now I’ve been a good customer for 12 months your pricing me out as you just want new customers and not retain your current ones 😭#epicfail

@virginmedia Will do. All I want is info when I can cancel my contract

@Lorny_jade @virginmedia You do have a right to cancel as they can't provide a service for over 28 days I believe

@Lorny_jade @virginmedia Cancel the Direct debit before they take it out. I've done it before.

@virginmedia This morning it appears ok. The whole street have issues on a weekly basis, it’s more the people with Virgin TV that notice it first. Hence we have Sky TV.

@virginmedia I cannot believe a customer of nearly 10 years cannot get the same deal as new customers!! U want to charge me £109 yet new get £89!! I hope you put your prices up soon then I can leave for good fee free! #poorcustomerservice @sky

@virginmedia no service in wf12 since midday yesterday #nobroadband #notv

Thanks @virginmedia for the lack of FAST BROADBAND. Not back on until at least 27th Dec!!!!!!!! Kids unable to play on Xbox & IPad. Happy Christmas to us. Complaint letter on its way to you.

@virginmedia No, thank you. I was commenting on your slightly robotic service towards someone else, not me.

Sorted a new rolling contract with @virginmedia for £96.12 got an email saying it will be £112 called them nothing on the system regarding the new deal still waiting for them to call me back not very good customer service

@virginmedia The last resolution was approx 10 days ago, your team member promised to connected within 24 hours and it’s still not resolved

@virginmedia No after being promised at least 4 times that the line would be reconnected with 48 hours. It’s my in-laws home and the customer service has been a disgrace and charged for calls from their mobiles for at least 1 hour each call, still being charged and bills still being sent

@virginmedia Please help we have a new box but the recordings are all disrupted with pixels etc, we can’t even rewind or pause!! This could ruin Christmas!! 🙁😩

@markdtom @virginmedia They are crap. I stopped using any of their services about 8yeara who the continually let me down

@virginmedia how stupid making BBC 2 hd therefore making me unable to watch with sound

@virginmedia That's the problem, they don't advise, they don't reply, they have offered absolutely nothing that makes me think we will ever see our delivery.

Really needing help with my phone @virginmedia I would call but my handset won’t allow it...have emailed but no response...getting frustrated now! #helpplease #virginmedia

Not a single day goes by without my @virginmedia broadband having intermittent problems for an hour or so! #Shoddy

Glad I've just noticed I have a gig of @giffgaff data to use by end of the day as @virginmedia is going to be down for rest of the day

What the hells going on with @virginmedia my TV and internet are down. But not only is the net down its messed up my router I can't even wlan over it like I usually can when the internet goes down so I can't even turn my lights on or off #firstworldproblems

@virginmedia Done that every time. Says service is running normal or can't find any issues. Also had engineers out 6 times who gave us the new router (and a replacement), but no issues. Its not even a "popular service time" as it happens at different times including 11am, 3am, 4pm, 9pm.

@virginmedia We can't do wired as we have a 3 storey house! Get charged a fortune for a service we can't even use most of the time! If @SkyUK reply to our message stating they can price match we'll be switching. Gone on too long with no resolution from VM.

@Emmanuel_Mabs @gazd83 @virginmedia Oh absolutely, but evidently @virginmedia started charging a shit load more for no good reason - hence them being able to take the price back down.

@virginmedia don't offer a live chat service and after being told by Retentions (following a HUGE mistake leading to me asking to cancel my account) that I could have everything I wanted if I waited 24hrs for a call we're now a week later and NOTHING. 10yrs loyalty means nothing

@virginmedia I need to talk to a human can u direct me please ur robots are shit and ur internet is shit

@virginmedia Back on Now, but sketchy and very slow! Eventually got through to customer service and was told on would get two days free! ... but this in fact is - I would be charged for the near 3 days of no service! Nothing will in fact be given free 😲

@virginmedia Now even your own page for checking service status has crashed! Sort it out! #uninpressed #virginmediaispisspoor

@virginmedia Broadband service is down to S7 1NJ since approx 9:45am today. No known fault showing on your online service status.

@virginmedia net down S65

@virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

@virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

@virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

@virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

@virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

@virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

@virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔

@virginmedia @virginmedia I'm trying to get the Hayu app onto my TV I'm not sure if I have the correct remote (I don't have the double-sided remote) can you help me

@virginmedia Yes i have spent numerous hours on hold to yourselves only to be passed from pillar to post. Not impressed with your shambolic service!