Virgin Media Outage Report in Sheffield, England
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The latest reports from users having issues in Sheffield come from postal codes S2, S4, S5, S35 and S8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Chesterfield, Barnsley, Rotherham and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
TV | |
| Chesterfield |
Internet | |
| Barnsley |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
@virginmedia Not really. He said that there had been an outage in the area. That seems to happen nearly every day at the moment. Resetting the box multiple times, running a test, waiting then hoping.
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Mark Bell
(@67BLADE) reported
from
Barlborough, England
@virginmedia I had Virgin broadband installed yesterday but need a landline . Unable to get through to customer services. Should have been set up with the broadband . Engineer said I was miss sold the standalone package . Now I’m without a phone.
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David JS Dawkes-Hall 💙
(@statto95) reported
from
Hoyland Nether, England
@virginmedia I pay £50 a month for my WiFi and Internet, any particular reason it keeps going down.....??
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
@virginmedia Only have broadband but it causes streaming issues. Service been terribly disrupted now for a couple of months.
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Barry Wilkinson
(@millersfm2011) reported
from
Conisbrough, England
@virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.
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Barry Wilkinson
(@millersfm2011) reported
from
Conisbrough, England
@virginmedia Well this is a cracking start. A call back tomorrow rescues the situation. Been a virgin customer since broadband came along. Fingers crossed.
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Mark Bell
(@67BLADE) reported
from
Barlborough, England
@virginmedia I need to speak to customer services about a mis sold installation
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Mark Bell
(@67BLADE) reported
from
Barlborough, England
@virginmedia I finally got through to a real person via text today and booked a landline appointment, although It’s not the anytime plan that I wanted . Never had so much trouble switching provider. Almost not worth it.
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paul whittick
(@whittickdiver) reported
from
Sprotbrough, England
@virginmedia after five years of custom you would rather me terminate my contract that provide me with the new router that you promised me as part of my new deal! Diabolical service!
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David JS Dawkes-Hall 💙
(@statto95) reported
from
Hoyland Nether, England
And the 4th time today everything has gone down. How am I meant to run a medical company control room when my Internet keeps dropping out? @virginmedia are you going to pay the company for loss of income which is being suffered? Or me for that matter.....
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Ian Naylor
(@ianpnaylor) reported
from
Sheffield, England
Dealing with ongoing @virginmedia connection issues whilst trying to work is bad enough, but then repeated issues whilst trying to watch #sheffieldUnited lose again is just too much. Especially as my bill is pushing £50 a month. Can't work, can't suffer the footie. Come on virgin
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
Recently renegotiated my contract with @virginmedia just received notification that they are billing me for 50% more than was agreed. Called them and they cannot explain why, and have registered my complaint and someone will call me at some point in the next 48 hours. Scandalous
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Mark Bell
(@67BLADE) reported
from
Chesterfield, England
@virginmedia I have tried that text service for the last two days. ‘Terri BOT’ is no use. I need to speak to a real person . All that needs doing is the issue of a new bill without the £35 activation fee. This is becoming the worst decision I’ve ever made in relation to switching broadband
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Tom Clark
(@Ray_Lennox) reported
from
Sheffield, England
@virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks
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simon parkinson
(@parky1021) reported
from
Barnsley, England
@virginmedia WiFi constantly dropping out. How do I fix this plz
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simon
(@sihackett86) reported
from
Sheffield, England
@virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please
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Leanne Rebecca
(@leannerains) reported
from
Sheffield, England
@SkyHelpTeam went to renew our sky package and they quote us £99 for new package deal bye bye sky il cancel our sky package and go somewhere else and maybe try @virginmedia #ripoff
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Chris,,,,
(@pidgpie) reported
from
Rotherham, England
@virginmedia mandatory internet down again S65
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx
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Amy 🦉
(@Amy_1867) reported
from
Sheffield, England
@virginmedia whenever I’m on zoom upstairs and away from my route my wifi always seems to drop out. It’s always says my internet connection is unstable. I’ve restarted router etc is there anything else I can do to boost it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Polemic Paine
(@PolemicTMM) reported
@ShippersUnbound @virginmedia I finally gave up on Virgin as the service became worse and worse, each time Virgin telling me it wasn't their fault and it was the line's problem. After 15 years of loyalty I gave up, switched to BT and instantly had 10x the speed down the same wire and not one problem since.
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TW:// Antonia-Marie ☕️🤓
(@sci_fine) reported
When giving reason to cancel my contract I mentioned needing reliable service during Covid because I need to order prescriptions online for disabled household members. Virgin Media staff mocked their terminal illness and said it was "their fault for being disabled". #ableist
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Raymond Carr
(@Raymondcarr92) reported
@virginmedia I was told to upgrade my box and you sent me a new one which I’ve installed, since it’s been installed I’ve had nothing but problems, Internet is really slow and almost unusable for working from home. Can you send me out an engineer please I need it sorted ASAP
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TABISH
(@TAB1SH_) reported
@virginmedia Thought your service would be better than @TalkTalk - internet service is poor and customer service is even worse! Disappointed, very disappointed.
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Mike Howe
(@MiguelHowe) reported
@DavePARA_MEDIC @virginmedia Best of luck Dave. Worst customer service ive ever known.
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Craig Brown
(@duffman2310) reported
How long are you meant to wait on hold to speak to someone @virginmedia until it becomes a disgrace, this is the 3rd time I haven’t got hold of anyone. Being a new customer this is shocking customer service.
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Ty/Countess Susan
(@tyrible) reported
@virginmedia how does somebody make a complaint about your services? We have tried to get help for months and our wifi is still a joke.
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Owen Loughran
(@Ozzo76) reported
@virginmedia Yeah I've checked that multiple times no issues with service so I'm thinking router problem..
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Kathy Francis
(@kathyrhfrancis) reported
@virginmedia 10 hours in a customer service queue today. Still waiting for broadband that I booked for 21st. Don't think I could find worse service
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TW:// Antonia-Marie ☕️🤓
(@sci_fine) reported
@virginmedia I've tried your email/app/phone and messaging service (using 4 different phones at my address) and I've been ignored for 9 days. You can't blame this on Covid delays because I'm getting through and staff cut conversation the minute contract cancellation is mentioned.