Virgin Media

Virgin Media Outage Report in Sheffield, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sheffield come from postal codes S1, S9 and S8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sheffield, England 03/27/2026 19:00

March 27: Problems at Virgin Media

Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Chesterfield and Rotherham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomBarnsley Internet
United KingdomChesterfield Internet
United KingdomChesterfield Internet
United KingdomSheffield Internet
United KingdomSheffield TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • Callum_SEND Callum 🏳️‍🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported from Brampton Bierlow, England

    @virginmedia @virginmedia @O2 if you're going to sell merged packages to your customers then you really need to improve your joint customer service.. just batting me back to the other without an answer is simply unacceptable

  • giinagii GiinaGii 🐱🌿 (@giinagii) reported from Sheffield, England

    @virginmedia Third time it's been down today now. Yes completely down, we have no Internet at all. What other services do you mean? We only have broadband with you. Yes, I've booked but not until next week, we CAN NOT have this service for 3-5 days before someone comes out?!

  • ClaireWinslade Claire 💙 (@ClaireWinslade) reported from Sheffield, England

    Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating

  • BMiller36990477 -BMiller- (@BMiller36990477) reported from Sheffield, England

    @virginmedia Sure, office this morning at about 8am. No service and Internet access by 9.30M and popped back late morning and still nothing around 10.45am. So finished my admin at home with my own broadband connection. Didn't call or raise the issue as its a pointless exercise. Cheers

  • TWO_Librans Phil J (@TWO_Librans) reported from Sheffield, England

    @virginmedia Just want to lower my bill or cancel

  • giinagii GiinaGii 🐱🌿 (@giinagii) reported from Sheffield, England

    @virginmedia So you're telling me to be without stable /any Internet for at least 3-5 days and that is okay and acceptable? No. We work from home. You need to fix this.

  • martinaspiers Martin Spiers (@martinaspiers) reported from Oughtibridge, England

    @virginmedia That would appear only to relate to your services? I'm not a customer (except via 02).

  • Koko__Johnson koko 🌻 (@Koko__Johnson) reported from Sheffield, England

    @virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?

  • mandybaps1 Amanda Brightmore (@mandybaps1) reported from Sheffield, England

    @virginmedia Useless you haven't addressed my points. I will go directly to the managing director Lutz Schueler. Really disappointed and I woukd have expected better considering I have been a loyal customer.

  • Koko__Johnson koko 🌻 (@Koko__Johnson) reported from Sheffield, England

    Virgin Media have the worst customer service in the world

  • alexwhit3head_ Alex (@alexwhit3head_) reported from Sheffield, England

    Coincidence that BT & EE has been selling broadband all day in area and now my @virginmedia is down.

  • Adz_lufc adam (@Adz_lufc) reported from Wentworth, England

    @virginmedia your chat bot is broken, how hard it is yo actually speak yo someone who knows what they are talking about

  • mandybaps1 Amanda Brightmore (@mandybaps1) reported from Sheffield, England

    @virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.

  • pidgpie Chris,,,, (@pidgpie) reported from Rotherham, England

    @virginmedia any known issues broadband off S65 area pc hard wired no internet . phone connected to WiFi without internet. Re booted router etc my status no known issues

  • benbrailsford Ben Brailsford (@benbrailsford) reported from Sheffield, England

    @virginmedia on hold for 40 mins so far just to get you to cancel a service I don't even want 🤬

  • mandybaps1 Amanda Brightmore (@mandybaps1) reported from Sheffield, England

    @virginmedia I've emailed MD and they called me within the hour and sorted my issue out within 10 minutes. You should be ashamed of yourselves

  • Callum_SEND Callum 🏳️‍🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported from Brampton Bierlow, England

    @virginmedia I appreciate you trying to help. The issue is with the virgin contract being 18 months and the "new" o2 deal being 24 months and how this would impact as I looked to renegotiate in 18 months

  • olibrown77 Oli B (@olibrown77) reported from Sheffield, England

    @pauldevine1986 @virginmedia We are still down in S7. Nearly 24 hours now. Saying 2pm is the updated fix time. But that keeps getting pushed back 🙄😡

  • Hi1mMark88 Mark Hewitt (@Hi1mMark88) reported from Sheffield, England

    @virginmedia broadband service has dropped out in Sheffield (s5) any know issues or reasons why this has happened. Service checker isn’t giving any information

  • DeborahTaylor3 Debbie 💜 🦋🦉 (@DeborahTaylor3) reported from Sheffield, England

    @virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BrandGeorge George Brand (@BrandGeorge) reported

    @virginmedia Thanks for your prompt reply, yes it says there are no reported problems in the area

  • chrislkingy Chris King (@chrislkingy) reported

    @virginmedia “They THINK it’s another problem”. Lee was unaware of any upgrade having taken place (hence Martin’s lie). They don’t know what the problem is. How would I know whether a fix time has gone backwards. Is @virginmedia ok with CS staff cutting calls, as I previously asked?

  • LukeHayesII Luke Hayes (@LukeHayesII) reported

    @ZanderLaw Well I dont know I've never owned Sky/BT/Virgin Media

  • MaxIngram1 Mac Ingam (@MaxIngram1) reported

    @virginmedia I need a technician to resolve the issue so I don't think asking the community will help

  • EmilinaLove EMILINA 🔥 (@EmilinaLove) reported

    @virginmedia can you help please - my wifi is constantly disconnecting me from my phone! I’ve used all my data because of this!

  • beckyG_J rebecca jackson (@beckyG_J) reported

    Absolutely diabolical service @virginmedia charging vulnerable customers for services they are unwilling to provide. #CustomerService

  • heritage1944 Mark Pearson (@heritage1944) reported

    @virginmedia I see u pass the buck and fail to read as well! The latest email - we tried to call - no they didn't. Letter sent 17/03/19 - no it wasn't. No response. Case closed. How is that service.

  • newgeometry men in tracksuits (@newgeometry) reported

    @virginmedia Hello - once again the internet is down in the E17 area and my connection is not solid enough to properly report. It’s cost me 2 hous so far.

  • jt1988jt J0HN (@jt1988jt) reported

    @virginmedia It’s fine. I got the issue sorted after 53 minutes on the phone to you.

  • TheRealStuddy Studdy (@TheRealStuddy) reported

    @virginmedia It says "no network issue found" - how does this help? I'm not imagining awful speeds, it's been saying no issue for 3+ months and its been god awful everyday. At this point changing suppliers is easier than going through this crap, as the help from Virgin is pitiful.