Virgin Media

Virgin Media Outage Report in Sheffield, England

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The latest reports from users having issues in Sheffield come from postal codes S5, S2, S1, S6 and S7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sheffield, England 02/27/2026 23:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Chesterfield, Rotherham and Mexborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Wi-fi
United KingdomBarnsley Total Blackout
United KingdomBarnsley Internet
United KingdomSheffield TV
United KingdomBarnsley Internet
United KingdomChesterfield TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • AbigailBriggs_ Abigail Briggs (@AbigailBriggs_) reported from Sheffield, England

    @virginmedia The estimated fix time was 8pm last night, then 10pm, then 12am and now it is 4pm. Will it be fixed by this time, or will it just be put back again?

  • summitsleap Anita Whittaker (@summitsleap) reported from Conisbrough, England

    @virginmedia so. I left virgin media in October after 19 years, not that I wanted to. I just was fed up of new customers getting a better deal. Now I keep getting billed and its up to £150. How can I stop this. Been on the phone 20mins but had to put it down 😤😤😤

  • CEjottings Norman Perrin (@CEjottings) reported from Sheffield, England

    @virginmedia Done that. Looks like the TiVo box the likely problem. Needs replacing. So how do i do that? Phone leads to online help: online leads nowhere helpful, for just replacing a TiVo box. Ideas?

  • AbigailBriggs_ Abigail Briggs (@AbigailBriggs_) reported from Sheffield, England

    @virginmedia my 80yo Grandma has been without use of her phone for almost 24 hours. This has been reported and the automated message keeps saying will be resolved by a certain time, but that time keeps getting put back. Unable to speak to an actual person. Can you help?

  • Yorkie_Jock Derek Libberton 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Yorkie_Jock) reported from Sheffield, England

    @virginmedia hello, we had a letter saying work would be carried out on broadband 23rd Oct, my partner is at home today booked into an NHS online training course and has no service. Called cust svcs, msg says work being carried out today. Why no notification?

  • dawnproc 👻🤩DP 🤩👻 (@dawnproc) reported from Sheffield, England

    @virginmedia why have you just contacted me to tell me my internet service will be disconnected in four hours as we need a new router?? We had one last week and you’ve been out to it twice since 😳

  • Michaelh747 Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia hey guys! One of my network ports on my router has stopped working. Any ideas if I can get a new router? I can DM you my details?

  • JordRd Jordan Reid (@JordRd) reported from Sheffield, England

    @virginmedia broadband been down for over 2 weeks. Working intermittently. Phoned on numerous occasions, on hold for over an hour each time. Tried the messaging service. Respond only when I’m at work. Abysmal service/provider. My wife works from home and is having to us hotspot

  • jojo_oh_jojo Jo of JAM Artworks (@jojo_oh_jojo) reported from Sheffield, England

    @KatePinkSmith @virginmedia I finally made the break from Virgin last week, moved to BT. Shocking service all round xx

  • Michaelh747 Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia Well it keeps cutting out and I still haven't had a response about my broken network port on the router. I'm just stuck

  • CEjottings Norman Perrin (@CEjottings) reported from Sheffield, England

    @virginmedia Rung 151 before. Just done again. Same recorded message. No help whatsoever. How about suspending my monthly charge until you sort out the problem?

  • SammyJT77 Samantha Harrison (@SammyJT77) reported from Sheffield, England

    @virginmedia how do you not have an email address for customer service? You are asking that we don’t call unless it’s urgent but then all other options (text bot in particular) are not fit for purpose.

  • Saphysaft Saphy (@Saphysaft) reported from Sheffield, England

    @virginmedia could somebody help pleas? I have a question about a broadband package and installation that no FAQ or community question has answered (that I could find) and there is no phone number or live chat. Thanks in advance :)

  • JordRd Jordan Reid (@JordRd) reported from Sheffield, England

    @virginmedia this service is abysmal.. no one answering calls again, no live chat, how can I fix my problem if no one is available to talk to. We’ve been having issues since 26/10/20.. absolutely crap. @SkyUK we’re on our way

  • dawnproc 👻🤩DP 🤩👻 (@dawnproc) reported from Sheffield, England

    @virginmedia Hi, no issues with Hub or my account so I’m guessing it was a scam call 😳

  • curt_curtdavies Curt Davies (@curt_curtdavies) reported from Conisbrough, England

    @virginmedia can't connect to any WiFi device from my modem but its working with an Ethernet cable, tried rebooting multiple times but no joy, could you advise what is required to fix the fault please #virginmedia #WiFi

  • JordRd Jordan Reid (@JordRd) reported from Sheffield, England

    @virginmedia Yes. I just want to speak to someone and get this resolved otherwise I want to cancel altogether

  • Michaelh747 Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia Well one of my network ports still isn't working. Had the router for years. Anyway I can get a replacement?

  • Michaelh747 Michael Harrison (@Michaelh747) reported from Staveley, England

    @virginmedia what's the number I need to cancel the service? I'm so fed up at the moment

  • Michaelh747 Michael Harrison (@Michaelh747) reported from Staveley, England

    @richardbranson yo! Can you fix my internet? @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Chris__Rollings Chris Rollings (@Chris__Rollings) reported

    @JVickeryUK @virginmedia I see the status changed now to acknowledge a problem. Why is there nowhere on your site to register problems without having to come on twitter.

  • MichaelEdmonst4 Michael Edmonston (@MichaelEdmonst4) reported

    @virginmedia Do you have an email address for billing issues for former customers from 6 months ago? A call from an advisor was expected yesterday but didn't materialise

  • Christi39014492 Christine (@Christi39014492) reported

    @mitchec1 @SkyUK @virginmedia Good luck 🤞 VM Customer service appalling over past 6 mths. Loyal customer 20 yrs plus.

  • _Two_Up_Top_ It was all a Dream (@_Two_Up_Top_) reported

    @virginmedia hey your website states that it's quicker to use the online chat facility, how come it's taken almost 3 hours and I'm still waiting for customer retentions?

  • markmcfad7 Mark McFadden (@markmcfad7) reported

    @virginmedia The number keeps repeating the same questions I've answered and doesn't put me through to speak to anyone. I'm not call again to wait over 30 minutes for someone to cut me off as they don't want to deal with the problem

  • Chris__Rollings Chris Rollings (@Chris__Rollings) reported

    @virginmedia It does now, but it took an hour to change. Why is there nowhere to report a problem on your website. You can do the status check but that just sends you around in a loop and doesn't actually log a problem.

  • JVickeryUK James Vickery (@JVickeryUK) reported

    @virginmedia Not the greatest first impression I must say - left Virgin a decade ago due to issues like this, thought they may have been ironed out by now...

  • ThatScouseCrank 🌹🔥Scouse Crank🔥🌹 (@ThatScouseCrank) reported

    THAT is what happens when private companies are allowed to operate as they please with no real recourse for the customer. Hours of my life wasted over problems that aren't of a making for which no one will accept blame. @bt_uk @VodafoneUK @virginmedia each as toxic as the last.

  • askinc27 Cino (@askinc27) reported

    @virginmedia My internet has been down since yesterday. I called yesterday and was told to wait for 5 working days for a new hub. This is not acceptable. I am working from home and unable to as there is no internet. I'm a contractor, i don't get paid if i don't work

  • jamiegreenley Jamie Greenley (@jamiegreenley) reported

    @virginmedia @Aaronwillis7 Well his wifi is shyt, Maybe fixing his wifi what the frig else doesn’t he want help with