Virgin Media Outage Report in Sheffield, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sheffield come from postal codes S2, S35 and S8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 28: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Rotherham, Chesterfield and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
Internet | |
| Barnsley |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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Andrew Kerrison
(@AndrewKerrison6) reported
from
Rotherham, England
@virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice
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Adam
(@tevowl9) reported
from
Brinsworth, England
@virginmedia on the phone for 30 minutes, WhatsApp message and technical support still not sorting us out! Oh but we can double what we pay and get a new hub!! New customers get it for £25
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Callum 🏳️🌈 🔴⚪⚫ ☮️
(@Callum_SEND) reported
from
Brampton Bierlow, England
@DysphasiaPV @virginmedia Product is good but customer service terrible
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes both mum n dad are virgin and we’re still getting no signal
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
@virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.
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John Armitage
(@ArmitageJohn) reported
from
Sheffield, England
@virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!
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V-Bull
(@VanceBulla) reported
from
Brampton Bierlow, England
@virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service
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Andrew Kerrison
(@AndrewKerrison6) reported
from
Rotherham, England
@virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all
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Sam
(@samthompson98_) reported
from
Rotherham, England
Sky sports red button not working with @virginmedia there’s a shock
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
That’s it after years of being with @O2 I nolonger trust you &neither can my parents on @virginmedia nextdoormy dad 79 yesterday &myself need a working phone no signal, calls when there is a signal ( although) notstrong dropping Medical assistance needed earlier &again no signal
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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$p
(@ameenp007) reported
@virginmedia hi virgin media, I'm not able to speak with home move department and you guys don't even have a email address for customer complaints? It take around 20+minutes to connect to your call centre and when call gets transfered to home move it gets disconnected.?
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Rob
(@IamRobKemp) reported
@virginmedia There’s a few errors on the guide, spelling mistakes incorrect programs being shown.
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Robin
(@rockydennis) reported
@virginmedia Yeah, I've checked that everything's using the right credentials and I've never changed them on this hub. I still can't connect on my pc, phone, or laptop.
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Gav Clavijo
(@velandia3) reported
@virginmedia Wireless conection. Been waiting for more than 20 min to speak with someone to help me,but no luck with you. Same problem since i signed that contract
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Tommy
(@Tommy61341131) reported
@virginmedia @virginmedia whats with all the internet outages? I’ve had no internet since last night and looked online to see this is a outage for others too, please resolve this issue fast
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John17
(@Yonzinho06) reported
@virginmedia I'm not running anymore fault tests I know it's an issue with your company doing "maintenance work" can u tell me when my Internet will be back on? M28
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Ben
(@BenMark_C) reported
@virginmedia My only option will be to write to you. The service is very poor.
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Micky Lyttle
(@micklyttle81) reported
Morning @virginmedia I have a relative desperately trying to contact the correct dept but getting passed around. Had the talk 1000 for years..just upgraded to top internet package.. call made to Thailand.. charged £185.. was removed from his account but not by him. Help please
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Tessa Bennett remembering Toddy and Kevin
(@littlemore20) reported
I seemed to lose my internet for about an hour and a 1/2. I spoke with a very patient bloke from @virginmedia and it seems that my laptop "has issues" as there`s not a problem at their end. Now I can get Twitter but not my e mails...
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Charlie Barton
(@CharlieBarton_) reported
@virginmedia can you help, I’m trying to cancel my service but there’s no way to do it online So I tried your chat bot and it disconnected from me after I put in my details. So I rang and was hung up on while on hold Anyone able to help me sort this?