Virgin Media Outage Report in Sheffield, England
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The latest reports from users having issues in Sheffield come from postal codes S8, S35, S13, S4, S5 and S2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Rotherham, Chesterfield and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Total Blackout | |
| Barnsley |
Total Blackout | |
| Barnsley |
Internet | |
| Sheffield |
Wi-fi | |
| Barnsley |
Internet | |
| Barnsley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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Norman Perrin
(@CEjottings) reported
from
Sheffield, England
@virginmedia Done that. Looks like the TiVo box the likely problem. Needs replacing. So how do i do that? Phone leads to online help: online leads nowhere helpful, for just replacing a TiVo box. Ideas?
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia Yes. I just want to speak to someone and get this resolved otherwise I want to cancel altogether
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Calming Chameleon
(@Mashcat) reported
from
Sheffield, England
@virginmedia Hi no - the link is broken and chat says up to 4 hour wait 🙈 .. please just want to order the booster please
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Derek Libberton 🏴
(@Yorkie_Jock) reported
from
Sheffield, England
@virginmedia hello, we had a letter saying work would be carried out on broadband 23rd Oct, my partner is at home today booked into an NHS online training course and has no service. Called cust svcs, msg says work being carried out today. Why no notification?
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Anita Whittaker
(@summitsleap) reported
from
Conisbrough, England
@virginmedia so. I left virgin media in October after 19 years, not that I wanted to. I just was fed up of new customers getting a better deal. Now I keep getting billed and its up to £150. How can I stop this. Been on the phone 20mins but had to put it down 😤😤😤
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Norman Perrin
(@CEjottings) reported
from
Sheffield, England
@virginmedia Rung 151 before. Just done again. Same recorded message. No help whatsoever. How about suspending my monthly charge until you sort out the problem?
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Abigail Briggs
(@AbigailBriggs_) reported
from
Sheffield, England
@virginmedia my 80yo Grandma has been without use of her phone for almost 24 hours. This has been reported and the automated message keeps saying will be resolved by a certain time, but that time keeps getting put back. Unable to speak to an actual person. Can you help?
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Calming Chameleon
(@Mashcat) reported
from
Sheffield, England
@koffee_truffles @virginmedia It admits it’s not working .. says my coverage of a **** .. then offers to fix it for another £60/year .. same week they send me a letter to say my bill is increasing anyway .. clearly forgotten we’re in a pandemic!!!
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Samantha Harrison
(@SammyJT77) reported
from
Sheffield, England
@virginmedia how do you not have an email address for customer service? You are asking that we don’t call unless it’s urgent but then all other options (text bot in particular) are not fit for purpose.
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Mr Riddlesworth
(@mrriddlesworth) reported
from
Rotherham, England
@virginmedia I test through a wired connection, i have already sent a complaint form with all the details on the online portal.
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Saphy
(@Saphysaft) reported
from
Sheffield, England
@virginmedia could somebody help pleas? I have a question about a broadband package and installation that no FAQ or community question has answered (that I could find) and there is no phone number or live chat. Thanks in advance :)
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@richardbranson yo! Can you fix my internet? @virginmedia
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia broadband been down for over 2 weeks. Working intermittently. Phoned on numerous occasions, on hold for over an hour each time. Tried the messaging service. Respond only when I’m at work. Abysmal service/provider. My wife works from home and is having to us hotspot
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia this service is abysmal.. no one answering calls again, no live chat, how can I fix my problem if no one is available to talk to. We’ve been having issues since 26/10/20.. absolutely crap. @SkyUK we’re on our way
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john leesley
(@JohnLeesley) reported
from
Sheffield, England
@virginmedia appalling service virgin media! On 24/12 v6 box broke. So far, 4 telephone calls, 3 promises of calls back (not received), told new box posted to us but it wasn’t, engineer appointment cancelled by virgin with no explanation. Week later & still cant watch tv
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Calming Chameleon
(@Mashcat) reported
from
Sheffield, England
@koffee_truffles @virginmedia I’ll try calling again tomorrow and go through to cancellations.. if they won’t sort I’ll leave .. I’ve only ever had them too - never used another provider 🙈
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia Well it keeps cutting out and I still haven't had a response about my broken network port on the router. I'm just stuck
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Curt Davies
(@curt_curtdavies) reported
from
Conisbrough, England
@virginmedia can't connect to any WiFi device from my modem but its working with an Ethernet cable, tried rebooting multiple times but no joy, could you advise what is required to fix the fault please #virginmedia #WiFi
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia what's the number I need to cancel the service? I'm so fed up at the moment
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Abigail Briggs
(@AbigailBriggs_) reported
from
Sheffield, England
@virginmedia The estimated fix time was 8pm last night, then 10pm, then 12am and now it is 4pm. Will it be fixed by this time, or will it just be put back again?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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box2box beef 🇵🇸
(@bigbeef10) reported
@virginmedia Thanks for replying. My internet is working again. How do I cancel my engineer appointment?
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Christine Gray
(@Iuckythirteen) reported
...as poor old Joseph took his @virginmedia box to Woking @Morrisons alas, there was no room at the @CollectPlus Inn 🎻 (worlds tiniest violin)
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David
(@David16613497) reported
@virginmedia I have checked & it's says there is a fault in my area.. no-one from virgin media has said what has caused this issue. Can you please tell me what's going on?
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Rose🌹🏴
(@rosijones) reported
@virginmedia I called the number, all i had was an automated bot that said there was an internittent issue and ro call back in 24 hours. This is day 3.
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Gia Clarke ♡
(@giaxclarke) reported
@virginmedia Could I not arrange just for someone to give me a quick call please or give me a number for someone that could help me as ideally wanna get it sorted this weekend?
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Jimmy Hampson
(@jimmy_hampson) reported
@virginmedia Good morning. Since about March this year. Every evening, between around 11:30-12:30 am the broadband goes down for around 20-30 minutes. Every now and then I can accept, but Every night? That's not right.
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Danny
(@ManUknighted7) reported
@alchemyintheuk @Ofcom @virginmedia Absolutely agree! Also what is the point of their compensation scheme when you don't qualify if the Internet comes back for 5 minutes per hour? It only takes them to provide a few minutes of broadband to be able to claim there is not a full loss of service
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Hooverpants
(@Hooverpants) reported
@virginmedia so you choose to close down your mobile phone offering and then can’t provide me with a PAC code as there is an error on your end and I might get it by Monday!! Not good enough I’d like it escalated
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Dante Fontaine
(@Doom_Of_Shadow) reported
@virginmedia Hi there, my wifi has just suddenly disconnected from devices. Router is still visible, but when I try to reconnect, it says the password is wrong, even though I haven't changed it. Ethernet still works fine. Any help?
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Panettone in the Bone
(@BreadintheBone) reported
@virginmedia See? That’s blaming the customer. My security was fine. It was social engineering and your security procedures that allowed someone to phone up and spoof you, getting access to my account. Had you sent an alert to my Virgin phone, I could have said, “It’s not me!”