Virgin Media outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Barnsley, Sheffield, Rotherham, and Chesterfield.

City	Problem Type	Report Time
Barnsley	Wi-fi	11 hours ago
Sheffield	Wi-fi	2 days ago
Rotherham	Wi-fi	2 days ago
Chesterfield	Wi-fi	3 days ago
Barnsley	Wi-fi	7 days ago
Barnsley	Wi-fi	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Andy Kershaw Media 🎙 (@andyksheffield) reported 6 minutes ago from Sheffield, England

  @virginmedia @lionsgateplusuk Wish I could enjoy this but my so called 500mb service is so poor I’ve virtually been without internet for a week. Finally your team viewed it as urgent because I do work from home on Zoom and…an engineer is coming on Tuesday. When BT Reach put full fibre in my area it’s bye bye

• 
  Andy Kershaw Media 🎙 (@andyksheffield) reported 7 minutes ago from Sheffield, England

  @StueyDay @virginmedia @lionsgateplusuk The service is awful and customers find it too hard to get a prompt response. Last time this happened it took at least 8-10 emails before they got past the automated letter asking me to switch off, reboot and check all the connections.

• 
  Victims Voice (@victimsvoice73) reported 9 minutes ago from Sheffield, England

  Anyone recommend a phone network been with @O2 for years and since it merged with @virginmedia it’s shocking. When I went on holiday before I’d never had problems this year wouldn’t let me go my own internet & here signal keeps going for phoning not to mention rise in scam calls

• 
  GiinaGii 🐱 (@giinagii) reported 10 minutes ago from Sheffield, England

  @Condieflyy My virgin media went down this morning too 👀

• 
  Reece Bryan (@ReeceBryan94) reported 11 minutes ago from Wombwell, England

  @virginmedia when are you going to provide a functional service? Having to constantly reboot your pile of **** “Superhub 3” multiple times a day because you’re saying that’s the fault... what exactly am I paying for? #Virginmediaisshite

• 
  Sam (@samthompson98_) reported 14 minutes ago from Rotherham, England

  Sky sports red button not working with @virginmedia there’s a shock

• 
  Barry Wilkinson (@millersfm2011) reported 15 minutes ago from Conisbrough, England

  @virginmedia Well this is a cracking start. A call back tomorrow rescues the situation. Been a virgin customer since broadband came along. Fingers crossed.

• 
  Tom Clark (@Ray_Lennox) reported 17 minutes ago from Sheffield, England

  @virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks

• 
  Callum 🏳️‍🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported 24 minutes ago from Brampton Bierlow, England

  @virginmedia I appreciate you trying to help. The issue is with the virgin contract being 18 months and the "new" o2 deal being 24 months and how this would impact as I looked to renegotiate in 18 months

• 
  Chris,,,, (@pidgpie) reported 27 minutes ago from Rotherham, England

  @virginmedia any known issues broadband off S65 area pc hard wired no internet . phone connected to WiFi without internet. Re booted router etc my status no known issues

• 
  Victims Voice (@victimsvoice73) reported 30 minutes ago from Sheffield, England

  @virginmedia Yes both mum n dad are virgin and we’re still getting no signal

• 
  Mark Bell (@67BLADE) reported 30 minutes ago from Chesterfield, England

  @virginmedia I have tried that text service for the last two days. ‘Terri BOT’ is no use. I need to speak to a real person . All that needs doing is the issue of a new bill without the £35 activation fee. This is becoming the worst decision I’ve ever made in relation to switching broadband

• 
  John Armitage (@ArmitageJohn) reported 31 minutes ago from Sheffield, England

  @virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!

• 
  🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported 33 minutes ago from Barnsley, England

  @virginmedia Yes but can never get through via phone

• 
  Sam Watts (@SamWatt30745054) reported 34 minutes ago from Barnsley, England

  @virginmedia I’ve run test after test, at least 5-6 outages a month for last 2 years. Horrendous service and this is the final straw unless you offer me a refund of say £20 a month for last two years, if not I’m going BT and a dodgy box from Mad Frank in pub

• 
  Adam Hutt 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@SBOmad) reported 39 minutes ago from Swinton, England

  @virginmedia Broadband went back down for me around 16:30 and no internet etc and like others your website is still failing

• 
  Debbie 💜 🦋🦉 (@DeborahTaylor3) reported 41 minutes ago from Sheffield, England

  @virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV

• 
  Ian Naylor (@ianpnaylor) reported 47 minutes ago from Sheffield, England

  @virginmedia Not really. He said that there had been an outage in the area. That seems to happen nearly every day at the moment. Resetting the box multiple times, running a test, waiting then hoping.

• 
  John Murphy (@John_murphy1) reported 51 minutes ago from Sheffield, England

  @virginmedia I’ve had that email. I’ve also had another email this morning saying they’re sorry to hear I’m unhappy with my broadband speed. I’m not! I’m unhappy with a call out charge being applied, which was promised to be reversed and never has been!

• 
  Jules Tee (@xjuewx) reported 52 minutes ago from Sheffield, England

  @virginmedia not good when my 82yr old mum was left with no phone service so no health emergency service and city wide alarm for the last 2 days.... not good enough !!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan Lowe (ʙᴀʀᴍʏ ʙʟᴜᴇʙɪʀᴅ) (@BarmyBluebird94) reported 7 minutes ago

  @virginmedia sort out the connection issues in Cardiff, trying to work from home isn’t easy with you guys

• 
  Shaun (@shauny67) reported 9 minutes ago

  @QxPain_ @virginmedia Turn off router, turn off all devices connected via WiFi turn on router & bring up each device at a time & check WiFi & distance then will find which device is causing the issue. A router only has a certain distance will need a pod if drops out due to distance

• 
  Scarlett Shaw (@ScarlettShaw) reported 10 minutes ago

  The one touch switch for broadband might sound like a good idea but here’s something they don’t mention. When you leave @virginmedia , the email address you’ve had for 30 years is deleted. So you have to spend hours and hours changing login details on everything. It’s so stupid.

• 
  John (@reversebrexit22) reported 14 minutes ago

  @virginmedia I have issues with my hub dropping out. I’ve done all of the checks and waited on the chat for 20 mins for a “customer support “ individual to drop off after 5 minutes because I didn’t respond with 10 seconds of him asking a question. I have screen shots as proof

• 
  simon withers (@KalEl_WBS) reported 16 minutes ago

  @virginmedia why do you always say send us a direct message so you can help and then don’t read the message?

• 
  James Durrant (@je_durrant) reported 17 minutes ago

  @virginmedia I did that earlier today and your colleague confirmed nothing can be done until 17th August, over a month since this started. Now you’re saying it’s £1660 to exit a service I can’t even use. “Taking responsibility” and “monitoring” doesn’t solve my problem

• 
  meeeee (@baldiecute5) reported 22 minutes ago

  Just about had enough of this company and haven't even been connected yet ! Engineers turning up on wrong day or not at all ! Customer servicea shockingly hard to understand! And pretty useless , last chance tomorrow before I cancel transfer @virginmedia

• 
  Paul Tee (@Nokkapie) reported 26 minutes ago

  Yes @virginmedia I love being charged more than the contract I agreed! I also love being ignored when making a formal complaint. Defo won be renewing another contract. Awful behaviour from a business ive used for 20 years!

• 
  Rachel (@NitonCalling) reported 28 minutes ago

  @virginmedia Is there an issue with your email servers? I’m getting the odd few emails but know I’ve not received others and not showing on webmail either

• 
  Have it (@madforit00) reported 29 minutes ago

  @virginmedia Had very good service for many years , however I’m due a refund which has taken over 6 weeks, many phone calls , They have lost 2 cheques in the post , been told refund been processed 3 times 3 weeks ago, And still nothing , with sky now great