Virgin Media outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Rotherham, Chesterfield, and Mexborough.

City	Problem Type	Report Time
Sheffield	Internet	19 hours ago
Barnsley	Internet	22 hours ago
Sheffield	Wi-fi	2 days ago
Barnsley	Wi-fi	2 days ago
Sheffield	Internet	2 days ago
Sheffield	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Mark Bell (@67BLADE) reported 32 seconds ago from Barlborough, England

  @virginmedia I spoke to an advisor called Gillian from Sheffield and she escalated my numerous complaints on Saturday. Promised a manager call crack but I got nothing . It’s getting to the stage that the best course of action would be to cancel the lot but that won’t get my landline back

• 
  John Armitage (@ArmitageJohn) reported 5 minutes ago from Sheffield, England

  @virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!

• 
  Jules Tee (@xjuewx) reported 7 minutes ago from Sheffield, England

  @virginmedia not good when my 82yr old mum was left with no phone service so no health emergency service and city wide alarm for the last 2 days.... not good enough !!!!

• 
  Claire Stewart (@chococlaire77) reported 9 minutes ago from Sheffield, England

  Well @virginmedia what a waste of our time today,we booked an engineer in the time slot 8-12,and nobody arrived I’m afraid.Tried contacting you,and can’t get through...can anyone help?

• 
  Thomas Foster (@Sedontane) reported 10 minutes ago from Newbold, England

  @nickkzie @scazz786 @virginmedia I have their business broadband, it's been awful. I then pulled the Internet cable out of the modem and fell back on the 4G backup on my plan. Fixed. I'll plug the cable back in tomorrow and get my speed back.

• 
  Helen-Claire Stone (@Helen_Claire71) reported 13 minutes ago from Sheffield, England

  @virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.

• 
  Victims Voice (@victimsvoice73) reported 18 minutes ago from Sheffield, England

  That’s it after years of being with @O2 I nolonger trust you &neither can my parents on @virginmedia nextdoormy dad 79 yesterday &myself need a working phone no signal, calls when there is a signal ( although) notstrong dropping Medical assistance needed earlier &again no signal

• 
  koko 🌻 (@Koko__Johnson) reported 23 minutes ago from Sheffield, England

  @virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?

• 
  Tom Clark (@Ray_Lennox) reported 27 minutes ago from Sheffield, England

  @virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks

• 
  GiinaGii 🐱🌿 (@giinagii) reported 29 minutes ago from Sheffield, England

  @calvg @virginmedia Thank you 🙏 Stop blaming us and be responsible for your crap connections

• 
  Barry Wilkinson (@millersfm2011) reported 33 minutes ago from Conisbrough, England

  @virginmedia Well this is a cracking start. A call back tomorrow rescues the situation. Been a virgin customer since broadband came along. Fingers crossed.

• 
  Andrew Kerrison (@AndrewKerrison6) reported 35 minutes ago from Rotherham, England

  @virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice

• 
  koko 🌻 (@Koko__Johnson) reported 36 minutes ago from Sheffield, England

  Virgin Media have the worst customer service in the world

• 
  Reece Bryan (@ReeceBryan94) reported 37 minutes ago from Wombwell, England

  @virginmedia how do we get the new wifi extender pods or a new Virgin Hub? Our wifi signal and speed changes dramatically between the front and back of the house, the coverage is dreadful

• 
  simon (@sihackett86) reported 40 minutes ago from Sheffield, England

  @virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please

• 
  🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported 43 minutes ago from Barnsley, England

  @virginmedia Yes but can never get through via phone

• 
  Tom “Harlam” King (@HarlamTK) reported 48 minutes ago from Wombwell, England

  @virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting

• 
  -BMiller- (@BMiller36990477) reported 52 minutes ago from Sheffield, England

  @virginmedia Sure, office this morning at about 8am. No service and Internet access by 9.30M and popped back late morning and still nothing around 10.45am. So finished my admin at home with my own broadband connection. Didn't call or raise the issue as its a pointless exercise. Cheers

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 53 minutes ago from Sheffield, England

  @virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help

• 
  Andrew Kerrison (@AndrewKerrison6) reported 53 minutes ago from Rotherham, England

  @virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Suz (@scoobiesue82) reported 3 minutes ago

  @virginmedia The big bang theory on TLC suddenly has audio description even though it’s turned off on the box setting. Only every episode of this show nothing else on TLC or any other channel. It’s pretty annoying as it’s my go to channel between shows. Any idea why/how to fix?

• 
  Darwin’s Chaos Theory (@manestheman) reported 8 minutes ago

  @Afcgunner_1886 @virginmedia Even the box doesn’t want to watch any more of your teams awful football

• 
  mec337 (@mec337) reported 9 minutes ago

  @virginmedia why am I paying for a service every time I want to use it, it never works. Have been with you 23 years - I’m done

• 
  muffy_merkin (@muffy_merkin) reported 10 minutes ago

  @MrBenGrant @virginmedia Ditch them, I did last year. Switched to community fibre, borrowed my mates apple box and now I pay £19 a month instead of the £95 Virgin was going to charge. They even make cancelling tortuous and intrusive. Horrible company with horrible customer service.

• 
  Hoggus (@Hoggus17) reported 13 minutes ago

  @Afcgunner_1886 @virginmedia Is your Virgin box flashing green and not working? I’ve been having issues since 4:30pm yesterday and want to know if it’s us or not

• 
  Stevy Martin (@_inexcelsisdeo) reported 17 minutes ago

  @virginmedia intermittent signal in the area of ML11 for days on end… service status now saying nothing but the problems still there! When’s it getting fixed?

• 
  Dave (@DaveWW1877) reported 19 minutes ago

  @virginmedia Complete joke of a company, ongoing complaint since the 30th March Promised a Backs transfer for the compensation, chasing for over a month only to be told Backs not working, but the best is cheque refund posted today please allow 45 days for delivery. 🐌 Mail Joke

• 
  Katy ☆ﾟ.*･｡ﾟ☆ﾟ☾ .⭒˚ 🐈‍⬛🌌🌙 (@celestialdawwnn) reported 20 minutes ago

  @virginmedia broadband has been down all day in da14, when is this expected to be resolved? Thank you

• 
  Jen Smith (@Her_indoors51) reported 21 minutes ago

  @virginmedia Thank you but a lovely lady on your customer service spent 40 minutes to fix it for me.

• 
  Mikey Molfessis (@mikey_mol) reported 22 minutes ago

  @virginmedia if your technicians cannot fix a problem in 4 weeks and I get no refund and your status update says everything is fine, but multiple people in the area are affected, do me a favour and stop calling me to sell me additional services. Please.