Virgin Media

Virgin Media Outage Report in Sheffield, England

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The latest reports from users having issues in Sheffield come from postal codes S5, S2, S1 and S6.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sheffield, England 03/07/2026 01:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Chesterfield, Rotherham and Mexborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Wi-fi
United KingdomBarnsley Total Blackout
United KingdomBarnsley Internet
United KingdomSheffield TV
United KingdomBarnsley Internet
United KingdomChesterfield TV

Community Discussion

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Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    @virginmedia Yes both mum n dad are virgin and we’re still getting no signal

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia hi virgin can you explain why you've referred me to a debt collection agency after I cancelled my service within 14 days snd returned equipment as it was a failed install and was advised I wouldn't be charged ? You also luckily never cancelled my sky .

  • ArmitageJohn John Armitage (@ArmitageJohn) reported from Sheffield, England

    @virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!

  • Helen_Claire71 Helen-Claire Stone (@Helen_Claire71) reported from Sheffield, England

    @virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.

  • Callum_SEND Callum 🏳️‍🌈 🔴⚪⚫ ☮️ (@Callum_SEND) reported from Brampton Bierlow, England

    @DysphasiaPV @virginmedia Product is good but customer service terrible

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .

  • DeborahTaylor3 Debbie 💜 🦋🦉 (@DeborahTaylor3) reported from Sheffield, England

    @virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response

  • maddyarden Prof Maddy Arden (@maddyarden) reported from Sheffield, England

    @virginmedia our broadband down without warning and service update says you hope to fix this by 5th April! Why so long? We rely on this for work - unacceptable

  • samthompson98_ Sam (@samthompson98_) reported from Rotherham, England

    Sky sports red button not working with @virginmedia there’s a shock

  • AndrewKerrison6 Andrew Kerrison (@AndrewKerrison6) reported from Rotherham, England

    @virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it

  • VanceBulla V-Bull (@VanceBulla) reported from Brampton Bierlow, England

    @virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service

  • TezzaBelle88 Terry Hague (@TezzaBelle88) reported from Sheffield, England

    Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    @virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!

  • tevowl9 Adam (@tevowl9) reported from Brinsworth, England

    @virginmedia on the phone for 30 minutes, WhatsApp message and technical support still not sorting us out! Oh but we can double what we pay and get a new hub!! New customers get it for £25

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫

  • AndrewKerrison6 Andrew Kerrison (@AndrewKerrison6) reported from Rotherham, England

    @virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • paulnewbz Paul Newby (@paulnewbz) reported

    @virginmedia Self test online suggests pin reset but last time I tried to restore settings it never worked. I have about 30 fixed IP’s

  • Schmorgster Schmorgs (@Schmorgster) reported

    @virginmedia I don't think so. I'd rather put my time and effort into swithing to BT which, from a quick check, is around 40% cheaper for broadly comparable services. I think I've been an idiot paying you £100+ per month!

  • RichardBunkham Richard Bunkham (@RichardBunkham) reported

    @Mellonudrigle12 @virginmedia Why is it so hard to sort out the simplest issues ?

  • MusicalSalesman Scott Craig Stevens (@MusicalSalesman) reported

    @virginmedia So I phone again. Wash, rinse, repeat, I phoned 8-9 times, each time 60+ mins, and each time being told that I would be looked after. I made a complaint: C-170322708, and fast forward to this week, after 2 1/2 weeks, received an utterly useless & ignorant reply.

  • poddys Tony Payne 🌊🌊 (@poddys) reported

    @virginmedia Thanks. Yes that's what I understood and for some reason it couldn't be ordered at the same time as we upgraded the package. Will call in the morning. Appreciate the help.

  • Dan10Edwards Dan Edwards (@Dan10Edwards) reported

    @JasonVowles @virginmedia Run a mile from Virgin if that's an option. I also had problems with them in Cardiff and their customer service was the worst I've ever interacted with - I was so glad to see the back of them and never going back!

  • M3msy Mems (@M3msy) reported

    @virginmedia Worst company I’ve ever dealt with ….Aweful !!

  • Darrylc20765143 Darryl cook (@Darrylc20765143) reported

    @virginmedia Posted on the forum. It’s vanished. Can’t even watch tv tonight as it keeps stopping every 20 seconds. Joke of a service this

  • MusicalSalesman Scott Craig Stevens (@MusicalSalesman) reported

    @virginmedia I'm taking to social media to voice my anger at your treatment of me over the last 2 months. Next step: legal action, after being lied to, ignored, and switched to a more expensive package without me knowing. Read my complaint number: C-170322708. Here's a summary:

  • MusicalSalesman Scott Craig Stevens (@MusicalSalesman) reported

    @virginmedia You can find me from my case number, and contact me via Twitter here to resolve this. But I can't put into words how furious I am of your ridiculous service. I will continue to steer people away from your service until your resolve this.