Virgin Media Outage Report in Sheffield, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sheffield come from postal codes S5, S2, S6, S7 and S8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Chesterfield, Rotherham and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
TV | |
| Barnsley |
Internet | |
| Chesterfield |
TV | |
| Sheffield |
Phone | |
| Barnsley |
Internet | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
-
Julian McFarlane
(@TheMrMcFarlane) reported
from
Sheffield, England
A second day of downtime thanks to @virginmedia a huge broadband outage in the office means no phones, no internet and £000's in potential losses. 20+ minutes on hold to be told that connection "could" be back this aft. Thanks @virgin @VirginMediaCorp
-
Bethan
(@bethanwoollvin) reported
from
Sheffield, England
@virginmedia We logged our complaint with a senior manager with virgin business. They gave us this number.
-
John Law
(@JohnLawArt) reported
from
Mexborough, England
@virginmedia Have abandoned that as a waste of time. We would go online, but surprise... internet not working
-
John Law
(@JohnLawArt) reported
from
Mexborough, England
@virginmedia Load of crap from robot telling us we have intermittent service. Probably to avoid payment
-
Tom staniforth
(@tomstanny) reported
from
Sheffield, England
Twice now I've been let down by @virginmedia 2 holiday days taken and still no engineer has turned up despite receiving letters of install dates. Customer service didn't even seem to care #shocking 😡
-
John Law
(@JohnLawArt) reported
from
Mexborough, England
Well two weeks without internet thanks to @virginmedia all you get it bluff, excuses and some idiot in India reading from a sheet. Absolutely pathetic 'service'. @SkyTV here we come. Keep away from these charlatans
-
Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia My house requires the cable pulling in under the road, however you did know about this. My problem is I've been given 2 dates and I've used 2 holidays. 1st date engineer turned up but didn't do anything 2nd date didn't turn up at all. Useless!!
-
Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@rjm_53 @virginmedia Rod, @virginmedia talk shit pal
-
Vampire Bait
(@Antoinne73) reported
from
Sheffield, England
@virginmedia I’ve contacted them numerous times - they have my service complaint - over 40 days they had it - my account number is in this thread somewhere
-
Vampire Bait
(@Antoinne73) reported
from
Rotherham, England
@virginmedia 74 days and no contact about my rubbish tv/internet service #getmeoutofvirgin #28daypromise #moneyandrun #customerof18yrs
-
James Bottomley
(@BarnsleyBotts) reported
from
Barnsley, England
Public service announcement. @virginmedia are by far the worst company I have ever dealt with
-
Laur-Arghhh! 👻
(@Laurara31) reported
from
Sheffield, England
@virginmedia absolutely shocking customer service just received on the phone. Total outage expected until 6pm today and we are trying to operate a business!!
-
Kevin Renshaw
(@KevinRenshaw5) reported
from
Sheffield, England
@virginmedia Done that as well. I have made at least 20 calls to you and been promised reconnection on numerous occasions and then nothing happens and I go through it all again. Your customer service is dreadful
-
DaddyWolf
(@jack_and_hardy) reported
from
Maltby, England
@virginmedia expect a complaint tomorrow. Trying to screw my son out of a Christmas present and awful customer service. Lied to me about helping me too.
-
Amy Carter
(@art_inspires) reported
from
Sheffield, England
@virginmedia why can’t I get through to your technical helpline - we’ve tried last night and tonight. The waiting times are ridiculous. And the problem still isn’t fixed.
-
John Law
(@JohnLawArt) reported
from
Mexborough, England
Well @virginmedia nearly two weeks without reliable internet. What a ******* crap service you 'supply'.
-
Tom staniforth
(@tomstanny) reported
from
Sheffield, England
@virginmedia Great news. Virgin was installed today.... still not working tho and now I've been told saturday. Joke of a company
-
John Law
(@JohnLawArt) reported
from
Mexborough, England
@DalGarcha @virginmedia We have had no, or hardly any internet for nearly two weeks. Pathetic 'service's.
-
Kevin Renshaw
(@KevinRenshaw5) reported
from
Sheffield, England
@virginmedia My concern is that you disconnected me on Saturday and 6 days later and about 5 hours of calls later and 3 times being promised it would back on. I STILL HAVE NO SERVICE! I am not concerned I am annoyed by your inability to act!
-
James Bottomley
(@BarnsleyBotts) reported
from
Barnsley, England
@virginmedia Shame your customer service agents on the phone don't seem to feel the same. You cancelled my TV & BB before agreed date, agreed to re-instate which turns out to be a lie as now refusing to unless I agree to a long term contract. Astonishing awful treatmeant
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
John Baty
(@BatyJohn) reported
@virginmedia I'm afraid I'm still without tv and nobody answered my text. I've rang the telephone helpline and nobody answers. I've even put in a complaint and nobody has picked that up. Not good.
-
😴🐰
(@Tiiredbunny) reported
@virginmedia my set top box randomly shuts down or the screen goes black but can hear sound? I have tried calling but can never seem to get through?
-
Luther Gravy
(@LutherGravy) reported
@virginmedia Hi, please can yu help? I keep getting cut off on the phone, can't get through. We're experiencing issues with broadband and TV, would like an engineer to call please. Thanks.
-
Antonita
(@Tonihobble) reported
@virginmedia my mother is 80 with dementia and can’t get virgin to answer the phone to her because she can’t remember her password. I have tried for 3 hours and can’t get through. I need help please
-
Reda Zahrawi
(@RedaZahrawi) reported
Please don’t ask me to check my service status!! I did and there is connection indeed, but no cables to deliver that connection which can’t be more useless @virginmedia 🥲
-
Jamie-Lee Williams
(@missjlw23) reported
Hi @virginmedia 2 months on, 3 letters of complaints and zero response from you. What is your complaints process? Is it to ignore the problem until it goes away?
-
🏳️🌈 Katie Coxall 🏳️🌈
(@beesesteeses) reported
Hello @virginmedia I just spent 1 hour 11 minutes on hold because my broadband hasn't worked for 24 hours. And then got cut off. Please can you call me before your awful hold music makes me smash my phone. Thank you.
-
Gareth Dafter
(@Geethedaftone) reported
@virginmedia Thanks. Whilst I have a human being around is there anything you can do to check if there are issues on SW8 3RR. The online diagnostic says no issues but we have no internet or TV and have been on hold for 30 minutes plus.
-
Stace
(@stace1083) reported
@virginmedia A minimum of £260 I said I wasn’t prepared to pay that as I had raised this issue over 5 months ago and I was offered by anyone to have the phone taken in to be looked at only after my warranty had expired this was offered so I raised a complaint 2/3
-
AdavoMedia
(@AdavoMedia) reported
@virginmedia Trying to get a response from #Virginmedia customer service since 29th Nov - was told, 'Hold fire. We're getting you connected'. I'm still waiting...and waiting. Superfast Broadband - Super Slow Customer Service! Hello Virgin Media, is anyone there? I'm owed a refund