Virgin Media Outage Report in Sheffield, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sheffield come from postal codes S5 , S35 , S21 , S13 , S9 , S1 and S8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Rotherham, Chesterfield, and Barnsley.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield
|
Internet | 4 days ago |
|
Sheffield
|
Internet | 5 days ago |
|
Sheffield
|
Internet | 6 days ago |
|
Rotherham
|
Internet | 8 days ago |
|
Chesterfield
|
Internet | 8 days ago |
|
Sheffield
|
Wi-fi | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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Kevin Renshaw (@KevinRenshaw5) reported from Sheffield, England@virginmedia My concern is that you disconnected me on Saturday and 6 days later and about 5 hours of calls later and 3 times being promised it would back on. I STILL HAVE NO SERVICE! I am not concerned I am annoyed by your inability to act!
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Vampire Bait (@Antoinne73) reported from Rotherham, England@virginmedia 111 days my picture has been blipping - you said you contact me within 28 days - nothing I got a letter yesterday saying my complaint was resolved 😂😂😂 ac number 32761001
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🎙Carlo RedsReport van de Watering🎙 (@dutchieuk2009) reported from Barnsley, England@virginmedia any chance of someone following me, rand cust services 3x, phoned put down on me 2x, 3 different advice/info given. This is urgent .
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Vampire Bait (@Antoinne73) reported from Rotherham, England@virginmedia Yes both Crap - have been for 100+ days
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Vampire Bait (@Antoinne73) reported from Rotherham, England@virginmedia Yes - the complaint is about no tv service and no contact in 6 months despite paying £800/year - the letter asks me to ring customer services - I have x 100. Never get through to anyone
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Amy Carter (@art_inspires) reported from Sheffield, England@virginmedia why can’t I get through to your technical helpline - we’ve tried last night and tonight. The waiting times are ridiculous. And the problem still isn’t fixed.
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Ryan🏳️🌈 (@RyyyyRyyy) reported from Chesterfield, England@virginmedia yet again get this message.. paying for a service that I cant use. #sortitout
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suntattoo66 (@suntattoo66) reported from Sheffield, England@virginmedia I 1st used web chat and was offered the same package then I rang explaining I'm struggling to pay and will have to cancel. No reduction in package or price. Just told to ring back
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suntattoo66 (@suntattoo66) reported from Sheffield, EnglandVery disappointed with @virginmedia @richardbranson got told to ring back in a couple of months but 2 staff members when I complained I could not afford the rise in price £44 now £61.50. No help at all
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Vampire Bait (@Antoinne73) reported from Rotherham, England100 days!!! You did it @virginmedia 100 days without contact about my terrible tv reception. (You say 28 days when I signed up) #moneyandrun
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Kevin Renshaw (@KevinRenshaw5) reported from Sheffield, England@virginmedia Done that as well. I have made at least 20 calls to you and been promised reconnection on numerous occasions and then nothing happens and I go through it all again. Your customer service is dreadful
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chris starkey (@cstarkey12) reported from Barnsley, England@virginmedia have some how managed to ***** up our broadband and TV! We are now in to day 2 with out them and they can't get anyone out until Friday to fix it😠 which now means I have to talk to my wife and the kids🤯 #oldskoolliving
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Phil Backhouse 🇬🇧🏴🏴☠️ (@philipbackhouse) reported from Sheffield, England@virginmedia The sale person sat in my living room for 3/4 hour and told me that they take the cables over the roof, never once mentioned going round all the skirting boards, we would not have even signed up if known, its wasted my time & your engineers time.
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Louise Robinson (@Louisenurse) reported from Sheffield, England@virginmedia @Virgin desperately trying to sort husbands phone (reliant on it for elderly relatives) when asked customer services name they put the phone down !!!
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DaddyWolf (@jack_and_hardy) reported from Maltby, England@virginmedia expect a complaint tomorrow. Trying to screw my son out of a Christmas present and awful customer service. Lied to me about helping me too.
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MelissaJayne💋💕 (@Mel_Jayne1207) reported from Sheffield, England@SamBaileyREAL @SkyHelpTeam @SkyUK Sam switch over to @virginmedia i have no problem with Internet connection, best decision i have made, hope you resolve the issue x
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suntattoo66 (@suntattoo66) reported from Sheffield, England@virginmedia Yes I did . useless ..no help at all
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Vampire Bait (@Antoinne73) reported from Rotherham, England141 days and still contact from @virginmedia customer services - Half a year coming up #virginmedia rubbish
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Emma Bodley (@EmmaBodley1) reported from Sheffield, England@virginmedia just had a sales call from you guys and the woman I spoke to was extremely rude. Maybe you should just let people ring you if they wish to change their services.😡
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Roberto Diniro (@primmacoffee) reported from Chesterfield, EnglandDont know if it's just me but the new virgin media advert with the seal is funny as **** "LASEEERRSSSS"
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Luke (@karl_luke) reported@virginmedia hello, my mum has lost access to all virgin services since Wednesday - TV, phone, broadband. Service page online says “no known issues”. Continually phones CS who play a recorded message acknowledging a fault but can’t talk to anyone. Please help!
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Antje Southern (@noneybean) reported from Islington, England@virginmedia Calling your 0345 cost me £30 last time as waiting tines exceed one hour. You don’t get this? Do you? Seriously? £30 to get in touch with customer service?
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david moreis (@DavidMoreis) reported@virginmedia Yes the fact i had to spend days and days on the phone and now for it fixed and the fact nosy called me back or took my complaint seriously and yet again loss of service ans you still bill me like everything is ok
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Gemma Gumbrell (@GemGum95) reported@virginmedia We had a technician there for 3 hours and the problem is still not resolved.
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Kayla Whittaker (@Kaylarlasailor) reported@virginmedia Yes I have tried several different things and narrowed it down to the issue happens when my mobile data is on if I turn it off or connect to WiFi the issue doesn’t persist
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Sarah simpkin (@simpkin_sarah) reported@virginmedia We checked and it said there were no problems.
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A101 (@PeyiaA101) reported@virginmedia No. I have heard heard nothing. I am sending a letter to your Sunderland office today expressing my deep dissatisfaction. I already have a complaint which has been acknowledged but it could take up to 28 days until I receive a considered response.
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Gemma Gumbrell (@GemGum95) reported@virginmedia My husband has been on the phone many times and the issue was reported. Nothing has been rectified!
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J H (@jess_hillyard) reported@virginmedia Tried this - I get passed around from team to team, I was told I was being put through to the customer experience team to voice my complaints and then was transferred to someone in billing who said there was no such department. Shambles.
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J H (@jess_hillyard) reported@virginmedia I will do so, in the meantime I still need clarity on the ongoing issues I’ve been experiencing with my WiFi - I’m still not receiving the service I’m paying for