Virgin Media Outage Report in Sheffield, England
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The latest reports from users having issues in Sheffield come from postal codes S5, S6, S7, S8 and S35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Rotherham, Sheffield, Chesterfield, Barnsley and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Rotherham |
Wi-fi | |
| Sheffield |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Wi-fi | |
| Rotherham |
Internet | |
| Chesterfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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Andrew Kerrison
(@AndrewKerrison6) reported
from
Rotherham, England
@virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.
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V-Bull
(@VanceBulla) reported
from
Brampton Bierlow, England
@virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
@virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.
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Andrew Poppleton 💙
(@popsgolf) reported
from
Wentworth, England
@O2PriorityUK I’m struggling to connect with app. I’m a @virginmedia account holder. Initial you sent me a code but via my mobile. Now my phone number is placed in the box it doesn’t recognise it. Help?
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫
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Adam
(@tevowl9) reported
from
Brinsworth, England
@virginmedia on the phone for 30 minutes, WhatsApp message and technical support still not sorting us out! Oh but we can double what we pay and get a new hub!! New customers get it for £25
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes both mum n dad are virgin and we’re still getting no signal
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John Armitage
(@ArmitageJohn) reported
from
Sheffield, England
@virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .
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Callum 🏳️🌈 🔴⚪⚫ ☮️
(@Callum_SEND) reported
from
Brampton Bierlow, England
@DysphasiaPV @virginmedia Product is good but customer service terrible
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Sam
(@samthompson98_) reported
from
Rotherham, England
Sky sports red button not working with @virginmedia there’s a shock
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Andrew Kerrison
(@AndrewKerrison6) reported
from
Rotherham, England
@virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
That’s it after years of being with @O2 I nolonger trust you &neither can my parents on @virginmedia nextdoormy dad 79 yesterday &myself need a working phone no signal, calls when there is a signal ( although) notstrong dropping Medical assistance needed earlier &again no signal
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica Jenkins
(@missjessjenkins) reported
@virginmedia All done now (hopefully). I work for a living so being on a call for ages doesn't work for me. So the WhatsApp option is actually VERY useful. The agents just need to listen to what they are being told.
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Neil Cartwright
(@million__media) reported
WFH nightmare - Internet goes down last Sunday. Call @virginmedia. "It will be fixed Tuesday". Thursday, I finally receive a text saying it's fixed. Er, no, it's not. "We can get an engineer out to you next Tuesday". Thanks. Thanks a lot.
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Sheikha+Viscountess
(@MissLondon199) reported
@TheSun @virginmedia they are not sorted even though they promised by 4 pm. And outage was since the day before yesterday Very very poor. Leaving @virginmedia at the earliest opportunity
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Robin 🌍
(@robinnarayan) reported
@virginmedia Thanks for your prompt response. It is still unclear where the issue lies. I can connect to the hub which confirms that WiFi, broadband and phone functions are operating. WiFi works perfectly on mobile devices ( only at close proximity) I've switched LAN cables on desktop no joy
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TonyParker
(@__Tony___) reported
@vmbusiness and still my Router won’t allow me to use guest network, thinking of cancelling now finding telephone help desk no help at all
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Matt Storer NFFC
(@nipperstorer89) reported
@virginmedia Ive recently had an email on with my bill that I would like to view and print off as I need a proof off address. When I click view my bill I try sign in says my email/password is wrong tried resetting both still wont work. Account number says not valid even tho its correct
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✨DAZ
(@daz4126) reported
@virginmedia your complaints procedure is ridiculous. All you do is say that there is no complaint to answer - apparently your contracts don't mean anything any you can just put the price up all the time #thieves Your customer service is #appalling
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anton
(@anton31318751) reported
@virginmedia I have already spoke to someone at customer service but still crap service and rubbish internet anyway we don't need to message again I am just talking to someone at BT and going with them will be cancelling virgin tomorrow and will be advising everyone to never use virgin
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Sean Lynch
(@slynch23) reported
@virginmedia They gave me a reference number but didn’t say how long it would take. Why is something so simple such an issue to solve?
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simon
(@reado1978) reported
@virginmedia I gave notice in April we were moving, feel things should have been ready and I shouldn’t have to wait until June for internet. I understand there have been some challenges but I think it’s reasonable to expect someone out sooner especially as an excising customer of seven years