Virgin Media Outage Report in Sheffield, England
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The latest reports from users having issues in Sheffield come from postal codes S2, S13, S4, S5, S35 and S8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Rotherham, Chesterfield, Barnsley and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
TV | |
| Rotherham |
Internet | |
| Sheffield |
TV | |
| Chesterfield |
Internet | |
| Barnsley |
Internet | |
| Sheffield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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Stuart Bolton
(@stuartbquick) reported
from
Sheffield, England
@virginmedia I’m not impressed. Switched for phone and broadband on 31st Aug. Telephone switch got rescheduled on the day of installation! Had to get existing provider to extend contract for 2wks. Broadband is constantly buffering and now gone down. @NOWTV @VodafoneUK better.
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Derek Libberton 🏴
(@Yorkie_Jock) reported
from
Sheffield, England
@virginmedia hello, we had a letter saying work would be carried out on broadband 23rd Oct, my partner is at home today booked into an NHS online training course and has no service. Called cust svcs, msg says work being carried out today. Why no notification?
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👻🤩DP 🤩👻
(@dawnproc) reported
from
Sheffield, England
@virginmedia Hi, no issues with Hub or my account so I’m guessing it was a scam call 😳
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Andy Welland
(@mechasquid) reported
from
Sheffield, England
@virginmedia hi there! Do you have a customer support email address at all? Broadband customer here. I can’t get through on phone or live chat and need to discuss service issues and wish to downgrade service. Hope you can help!
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StuN UK
(@StuN_UK) reported
from
Sheffield, England
@SkyHelpTeam Losing patience waiting for you to contact me about changing my V1 Sky Q box for V2. Fed up with some UHD recordings having software errors. 6 months left on my contract but I’m considering taking a financial hit, terminating it & leaving for @Virginmedia
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Thomas Robinson
(@Tomasu87) reported
from
Chesterfield, England
Hi @virginmedia your email part of the web site has been down for about week now
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Lisa Severn
(@lisasevern) reported
from
Sheffield, England
@SkyHelpTeam wow, it's hard to buy a new service from you guys. You're in danger of making Virgin Media look good here
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dale beverley
(@dale_beverley84) reported
from
Wombwell, England
@virginmedia why did you promise us broadband by today yet still an engineer has not been out to do the work then to install. This is shocking service.
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👻🤩DP 🤩👻
(@dawnproc) reported
from
Sheffield, England
@virginmedia why have you just contacted me to tell me my internet service will be disconnected in four hours as we need a new router?? We had one last week and you’ve been out to it twice since 😳
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Jay🧘🏻♂️🧔🏻
(@Nude_Jay) reported
from
Sheffield, England
@openswimmer7 @virginmedia Really bad. In total yesterday spent 4.5 hours on the phone. Only wanted to renew, then everything else got broke on the way. Fingers crossed now sorted 😐
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Thomas Robinson
(@Tomasu87) reported
from
Staveley, England
@virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again
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Ron Luton-Brown 🏳️🌈🏴🏴
(@RonofReepham) reported
from
Conisbrough, England
@virginmedia I'm visiting family in Denaby Main And the internet is terrible for a cable service! It keeps dropping out and SLOW!
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Steven Dixon
(@StevenDixon25) reported
from
Barnsley, England
@skytv and @virginmedia you are having a Reyt made tonight, ordered boxing and missed first half hour cause it wouldn’t come on, sound keeps going and now I’ve got some awful sounding crap crowd noises through. Sort it out ffs!!! #WhytePovetkin
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia Well one of my network ports still isn't working. Had the router for years. Anyway I can get a replacement?
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nicohobson
(@nicohobson) reported
from
Barnsley, England
@virginmedia hi , your text service is awful and your agent went missing for 20 mins after I passed security and then said they were going to be an hour? It took 2 days for you to get back in the first place
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia hey guys! One of my network ports on my router has stopped working. Any ideas if I can get a new router? I can DM you my details?
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Linda Parnham
(@LindaParnham) reported
from
Chesterfield, England
@virginmedia do you have broadband issues in Chesterfield? Been in queue on phone ages!
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Jo of JAM Artworks
(@jojo_oh_jojo) reported
from
Sheffield, England
@KatePinkSmith @virginmedia I finally made the break from Virgin last week, moved to BT. Shocking service all round xx
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Adrian Thompson
(@AdieThompson) reported
from
Aston cum Aughton, England
@virginmedia broadband & TV down in area 14 since 1pm today (26th). App says bband restored at 6pm but ours still out, no reply on chat support been waiting online trying to keep phones clear
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Sylvia
(@slivaugh51) reported
from
Brampton Bierlow, England
@virginmedia Had problems with our WiFi, engineer turned up at the door we asked shouldn’t he be wearing a mask 😷 he answered “nah we’ve run out” seriously Virgin you’re sending out engineers to peoples homes without masks!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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NickF
(@NAMF247) reported
@virginmedia Yes. Engineer now arranged for Thursday. On checking the latest email from you the new contract is not as agreed over the phone (recorded call this end) Will be making formal complaint and taking legal advice.
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paul
(@paul63384494) reported
@virginmedia only company I know that when your wifi is not working you can’t actually speak or chat to a human only a bot that can’t do anything pathetic no wonder everyone says avoid virgin like the plague!!!!!!
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Kunal Sharma
(@sharmakunaltata) reported
@virginmedia I am a customer of yours since 2014. I have a very instable Internet connection since 2 months and its affecting my work. Everytime I call customer service they say the next time you call we will replace your router and fix the issue. Awful customer service
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Ade✌🏽
(@ajohiwerei) reported
@virginmedia wifi is the worst!
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James
(@Jaames08) reported
Tried to renew my @virginmedia broadband/TV contract today, got 3 different prices from 3 agents and they all said that existing customers can’t pay the same as new customers, they have to pay more. Since when did it become cheaper to lose customers? Virgin Media is terrible!
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Stuart Sinderbury
(@StupotSinders) reported
@virginmedia My online account now says that I'm not a customer anymore. :(
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Craig and Lisa McKnight
(@TravelFoodBooze) reported
@virginmedia Same here. On a Monday I look even worse. Looking forward to chatting to see if someone from Virgin can help!
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Alex Magowan
(@Knightmayors) reported
@virginmedia Hello, C-300322101 was my original complaint. C-0104221438 is one another agent created and resolved (not sure why). They said it would mean I would get a call back but I still haven't recieved one.
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dave stead
(@defebe) reported
@virginmedia okay, so you can't order a remote from the website as when you try, it fails. But the rest of the site is just so flakey. I find it hard to believe "you/vm" don't know this. Surely you track errors via some sort of analytics? "confirmation?"
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Cath Roberts
(@CathRob92343204) reported
@virginmedia No, you want customers who have been with you years to pay more than other customers. We are not asking straight after or while in a deal we have been paying more than the top bundle for a far less service out of contract. Plus the insistence to get a sim we don't want?