Virgin Media Outage Report in Sheffield, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sheffield come from postal codes S13, S5, S9, S1 and S8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Rotherham, Chesterfield, Sheffield and Barnsley.
| City | Problem Type | Report Time |
|---|---|---|
 Rotherham |
Internet | |
| Chesterfield |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
TV | |
| Sheffield |
Internet | |
| Barnsley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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Jay🧘🏻♂️🧔🏻
(@Nude_Jay) reported
from
Sheffield, England
@openswimmer7 @virginmedia Really bad. In total yesterday spent 4.5 hours on the phone. Only wanted to renew, then everything else got broke on the way. Fingers crossed now sorted 😐
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Norman Perrin
(@CEjottings) reported
from
Sheffield, England
@virginmedia Rung 151 before. Just done again. Same recorded message. No help whatsoever. How about suspending my monthly charge until you sort out the problem?
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Jo of JAM Artworks
(@jojo_oh_jojo) reported
from
Sheffield, England
@KatePinkSmith @virginmedia I finally made the break from Virgin last week, moved to BT. Shocking service all round xx
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👻🤩DP 🤩👻
(@dawnproc) reported
from
Sheffield, England
@virginmedia why have you just contacted me to tell me my internet service will be disconnected in four hours as we need a new router?? We had one last week and you’ve been out to it twice since 😳
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@richardbranson yo! Can you fix my internet? @virginmedia
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StuN UK
(@StuN_UK) reported
from
Sheffield, England
@SkyHelpTeam Losing patience waiting for you to contact me about changing my V1 Sky Q box for V2. Fed up with some UHD recordings having software errors. 6 months left on my contract but I’m considering taking a financial hit, terminating it & leaving for @Virginmedia
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia this service is abysmal.. no one answering calls again, no live chat, how can I fix my problem if no one is available to talk to. We’ve been having issues since 26/10/20.. absolutely crap. @SkyUK we’re on our way
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Samantha Harrison
(@SammyJT77) reported
from
Sheffield, England
@virginmedia how do you not have an email address for customer service? You are asking that we don’t call unless it’s urgent but then all other options (text bot in particular) are not fit for purpose.
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Norman Perrin
(@CEjottings) reported
from
Sheffield, England
@virginmedia Done that. Looks like the TiVo box the likely problem. Needs replacing. So how do i do that? Phone leads to online help: online leads nowhere helpful, for just replacing a TiVo box. Ideas?
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Saphy
(@Saphysaft) reported
from
Sheffield, England
@virginmedia could somebody help pleas? I have a question about a broadband package and installation that no FAQ or community question has answered (that I could find) and there is no phone number or live chat. Thanks in advance :)
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia broadband been down for over 2 weeks. Working intermittently. Phoned on numerous occasions, on hold for over an hour each time. Tried the messaging service. Respond only when I’m at work. Abysmal service/provider. My wife works from home and is having to us hotspot
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Abigail Briggs
(@AbigailBriggs_) reported
from
Sheffield, England
@virginmedia my 80yo Grandma has been without use of her phone for almost 24 hours. This has been reported and the automated message keeps saying will be resolved by a certain time, but that time keeps getting put back. Unable to speak to an actual person. Can you help?
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Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia Yes. I just want to speak to someone and get this resolved otherwise I want to cancel altogether
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia what's the number I need to cancel the service? I'm so fed up at the moment
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia Well one of my network ports still isn't working. Had the router for years. Anyway I can get a replacement?
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia hey guys! One of my network ports on my router has stopped working. Any ideas if I can get a new router? I can DM you my details?
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Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia Well it keeps cutting out and I still haven't had a response about my broken network port on the router. I'm just stuck
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Derek Libberton 🏴
(@Yorkie_Jock) reported
from
Sheffield, England
@virginmedia hello, we had a letter saying work would be carried out on broadband 23rd Oct, my partner is at home today booked into an NHS online training course and has no service. Called cust svcs, msg says work being carried out today. Why no notification?
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👻🤩DP 🤩👻
(@dawnproc) reported
from
Sheffield, England
@virginmedia Hi, no issues with Hub or my account so I’m guessing it was a scam call 😳
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Curt Davies
(@curt_curtdavies) reported
from
Conisbrough, England
@virginmedia can't connect to any WiFi device from my modem but its working with an Ethernet cable, tried rebooting multiple times but no joy, could you advise what is required to fix the fault please #virginmedia #WiFi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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(((MMc)))
(@martinmcnamara) reported
Dear @virginmedia its not the wifi it is the Internet....you've screwed it up again...you will give us some inane excuse ....bug paying you £70pm fof a crap service is becoming boring now .....you ard just pants
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Lucie✨👑
(@Luciennexo) reported
I’m getting really irritated with @virginmedia ; Every night, this week you’ve been down. During the day, you’ve been down. You think I’ve got nothing better to do than to sit here struggling day in, day out. Fix up 👍🏽
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Chris drake
(@Drakelectrical) reported
@virginmedia still waiting for my matter to be resolved since Jan,look at my records your a joke! Stressing me out to max and its not on! Full of bullshit this company and to nobody to speak 2 to sort an easy problem,limited English speaking staff robbed me when I moved house👍👍
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Chaotic Kawaii Gaming
(@CKGaming94) reported
@JimSterling @virginmedia I had Virgin media for 1 month, worst month ever, couldn't stream, could barely watch YouTube or Netflix, they denied there was anything wrong the entire time, really do not recommend 😬
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Twisted Ephemera
(@Ephemeral_Goods) reported
@virginmedia It's been THREE hours and the chat service closes at 10pm What a ****** way to treat your customers
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raph
(@raph55313422) reported
@virginmedia I have been trying to cancel my broadband package with you for a few weeks. When I go to cancel it with you over the phone I can't remember my 'memorable word' and then when I go to reset my password it says you don't recognise my email even though it is the email...
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Neasan O'Neill
(@neasan) reported
@virginmedia since the works carried out in my area (South London) on Monday, which did not actually impact my internet at the time, my connection has been inconsistent and now has been down all day but "we can't see any issues affecting <<Postcode>>"
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Ryan
(@Ryan_can_tweet) reported
@virginmedia Hi, logged into my virginmedia email account and all the emails have disappeared, please help
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Lee Neale
(@lhntennis) reported
from
Richmond, England
@virginmedia After a long phone conversation with one of your operatives today we were promised an engineer would come out but nobody showed. Over a month without reliable broadband. Checked our contract we are bound to you until 2024 and need to pay to leave your terrible service
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Adam Warner
(@nuron_v) reported
@Stygmata1977 @JimSterling @virginmedia Had a terrible problem with Virgin Media Business recently. "Failed Installation" they couldn't then someone else to complete it for over three weeks. I ended up calling them every day to coach them through what they needed to do. Would never use or recommend them to anyone ever.