Virgin Media Outage Report in Sheffield, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sheffield come from postal codes S35, S8, S12, S4, S7, S6 and S2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Barnsley, Sheffield, Rotherham, Chesterfield, Mexborough and Dronfield.
| City | Problem Type | Report Time |
|---|---|---|
 Barnsley |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
TV | |
| Barnsley |
Internet | |
| Rotherham |
Internet | |
| Chesterfield |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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GiinaGii 🐱
(@giinagii) reported
from
Sheffield, England
@Condieflyy My virgin media went down this morning too 👀
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Andrew Lee
(@goonie2008) reported
from
Sheffield, England
@virginmedia @O2 Its definitely you lot Robin as your broadband service was a disgrace when I moved to you and I had to pay out for cancelling contract early. If this is what’s to come O2 then you will a customer of over 15 years.
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Mark Bell
(@67BLADE) reported
from
Chesterfield, England
@virginmedia I have tried that text service for the last two days. ‘Terri BOT’ is no use. I need to speak to a real person . All that needs doing is the issue of a new bill without the £35 activation fee. This is becoming the worst decision I’ve ever made in relation to switching broadband
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Leanne Rebecca
(@leannerains) reported
from
Sheffield, England
@SkyHelpTeam went to renew our sky package and they quote us £99 for new package deal bye bye sky il cancel our sky package and go somewhere else and maybe try @virginmedia #ripoff
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John Murphy
(@John_murphy1) reported
from
Sheffield, England
@virginmedia how do I order a new hub please? My current one loses network access and needs rebooting every hour or so. Not ideal when working from home. There are no known service issues so I’m thinking it’s a hub issue.
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Reece Bryan
(@ReeceBryan94) reported
from
Wombwell, England
@virginmedia how do we get the new wifi extender pods or a new Virgin Hub? Our wifi signal and speed changes dramatically between the front and back of the house, the coverage is dreadful
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Chris,,,,
(@pidgpie) reported
from
Rotherham, England
Virginmedia Rotherham some with no internet and no TV known issues in the area 6pm fix time
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paul whittick
(@whittickdiver) reported
from
Sprotbrough, England
@virginmedia after five years of custom you would rather me terminate my contract that provide me with the new router that you promised me as part of my new deal! Diabolical service!
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Tom Clark
(@Ray_Lennox) reported
from
Sheffield, England
@virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks
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Peter Boardman
(@peterboardman64) reported
from
Chesterfield, England
@virginmedia no internet service in Chesterfield S40? What’s the problem?
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Mark Bell
(@67BLADE) reported
from
Barlborough, England
@virginmedia I spoke to an advisor called Gillian from Sheffield and she escalated my numerous complaints on Saturday. Promised a manager call crack but I got nothing . It’s getting to the stage that the best course of action would be to cancel the lot but that won’t get my landline back
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Gooner
(@TheG0000ner) reported
from
Chesterfield, England
Is there something wrong with @virginmedia at the moment. Got a very very crap speed of less than 1mbs #virginmedia #virginmobile in the S40 area. Can't log into my account either? 🤬 This is happening far too often for £69 a month!!!
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Chris,,,,
(@pidgpie) reported
from
Rotherham, England
Here we go its worked for a week virginmedia internet down rebooted worked for 2 mins down again ill check my status later usually goes off then comes back on and works again S65 area
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Sam Millington
(@cranworth791) reported
from
Rawmarsh, England
@virginmedia Yeah that’s fine, or just a phone number / person to deal with? It’s my parents business and they have their property engineers coming out to view the issue on Monday. I assume they will be in touch themselves regarding the issues. Luckily it’s just rain water, and not sewage.
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Marc Riley
(@Sheffield_Boy) reported
from
Sheffield, England
@virginmedia got a flashing Internet light on router that won't go away so my WiFi (and therefore TV/ streaming etc) not working. Tried rebooting, resetting, the works. Online help / faq no help. Are there any issues?
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Claire Stewart
(@chococlaire77) reported
from
Sheffield, England
Well @virginmedia what a waste of our time today,we booked an engineer in the time slot 8-12,and nobody arrived I’m afraid.Tried contacting you,and can’t get through...can anyone help?
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🏴steve wilcock 🏴
(@wilcock_steve) reported
from
Barnsley, England
@virginmedia is the email down again??
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John Murphy
(@John_murphy1) reported
from
Sheffield, England
@virginmedia No problem, and thank you for sorting it out quickly. May be worth making sure telephone staff tell customers about call out charges as I had no idea they applied in this situation.
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Gary Steele
(@steeleygash) reported
from
Barnsley, England
@virginmedia why is the red button on sky sports football not working no option to watch the live games ?? Poor service
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Chris,,,,
(@pidgpie) reported
from
Rotherham, England
Virginmedia on form again check my status no tv no Internet gets worse everytime it's down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David *****
(@DavidBoink) reported
@Film4 @Schwarzenegger @virginmedia oh i see, want something done - do it yourself Thanks for the non existent feedback Virgin Media Service Status tells me the telly's gonna be **** for the next couple days Do i get a discount? ...beginning to wonder if it's worth keeping when there's so much on offer nowadays
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bunny
(@bunnymaid) reported
Does anyone know if the @virginmedia hotspot service uses the same IP as the victim? $dayjob I see people who swear blind they have no android devices... with android malware and they are all Virgin customers. So if anyone can illuminate me, I would appreciate it.
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Pullks
(@pullks) reported
@HANCXCK @virginmedia Have you tried calling customer retention and telling them you’ve found a better offer? Worked for me when I used to only have the option of 1 decent provider
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Huawei
(@Huawei1952) reported
@virginmedia Still awaiting a email/text to say engineer has been booked 3rd November Customer service gets worse!
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Ardyn
(@ArdynIV) reported
@HANCXCK @virginmedia And when you do get through, they don't know wtf to say. I swear alexa and siri have better conversations and communication.
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Ben Josephs-Franks
(@ASnail419) reported
@virginmedia constantly having disconnects in the RG12 area today. Not the hub or the router. No known issues on the website... Infuriating
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Ricky Sundar
(@ricky_sundar) reported
@virginmedia @NetflixUK VM stopped my DD. Cancelling my contract. I have been waiting for a WiFi booster for over 10 days now. I have call customer services 4 times and each time I speak to someone they tell be being and I will receive with 36 hrs. Customers lie just to get customers off the phone.
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James Robinson
(@jrob10001) reported
@virginmedia another direct debit issue and no way to DM you! Please could one of you DM me?
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HANCOCK
(@HANCXCK) reported
@PamCawood @jinksuwu @virginmedia they’re rolling out docsis 3.1 for upload speed and are aiming to get it out by the end of the year so i guess they don’t care about customer experience right now
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Matthew Vins
(@MattVins) reported
@virginmedia Hi @virginmedia , I spent hours trying to go through that webchat, and was 'transferred' to the Customer Relations messaging team - where no-one answered. Why am I not receiving an email that my complaints have been received?