Virgin Media Outage Report in Sheffield, England
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The latest reports from users having issues in Sheffield come from postal codes S35, S13, S4, S5 and S2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Rotherham, Chesterfield and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Wi-fi | |
| Barnsley |
Internet | |
| Barnsley |
Internet | |
| Barnsley |
Internet | |
| Rotherham |
Internet | |
| Chesterfield |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
@virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?
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-BMiller-
(@BMiller36990477) reported
from
Sheffield, England
@virginmedia Sure, office this morning at about 8am. No service and Internet access by 9.30M and popped back late morning and still nothing around 10.45am. So finished my admin at home with my own broadband connection. Didn't call or raise the issue as its a pointless exercise. Cheers
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Claire 💙
(@ClaireWinslade) reported
from
Sheffield, England
Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating
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Martin Spiers
(@martinaspiers) reported
from
Oughtibridge, England
@virginmedia That would appear only to relate to your services? I'm not a customer (except via 02).
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Mrs c
(@w47carr) reported
from
Barnsley, England
@virginmedia why am h getting the message that my cable is broken
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV
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Phil J
(@TWO_Librans) reported
from
Sheffield, England
@virginmedia Just want to lower my bill or cancel
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Oli B
(@olibrown77) reported
from
Sheffield, England
@pauldevine1986 @virginmedia We are still down in S7. Nearly 24 hours now. Saying 2pm is the updated fix time. But that keeps getting pushed back 🙄😡
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koko 🌻
(@Koko__Johnson) reported
from
Sheffield, England
Virgin Media have the worst customer service in the world
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Mark Hewitt
(@Hi1mMark88) reported
from
Sheffield, England
@virginmedia broadband service has dropped out in Sheffield (s5) any know issues or reasons why this has happened. Service checker isn’t giving any information
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Callum 🏳️🌈 🔴⚪⚫ 🔰
(@Callum_SEND) reported
from
Brampton Bierlow, England
@virginmedia @virginmedia @O2 if you're going to sell merged packages to your customers then you really need to improve your joint customer service.. just batting me back to the other without an answer is simply unacceptable
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia Useless you haven't addressed my points. I will go directly to the managing director Lutz Schueler. Really disappointed and I woukd have expected better considering I have been a loyal customer.
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Chris,,,,
(@pidgpie) reported
from
Rotherham, England
@virginmedia any known issues broadband off S65 area pc hard wired no internet . phone connected to WiFi without internet. Re booted router etc my status no known issues
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Diane Caira
(@diddles1970) reported
from
Sheffield, England
@virginmedia Do you have a business outage in S8? Can't get through to anyone. Wondering whether to send everyone home?
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Ben Brailsford
(@benbrailsford) reported
from
Sheffield, England
@virginmedia on hold for 40 mins so far just to get you to cancel a service I don't even want 🤬
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia I've emailed MD and they called me within the hour and sorted my issue out within 10 minutes. You should be ashamed of yourselves
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adam
(@Adz_lufc) reported
from
Wentworth, England
@virginmedia your chat bot is broken, how hard it is yo actually speak yo someone who knows what they are talking about
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.
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Richard Gladwin
(@rwgladwin) reported
from
Sheffield, England
@virginmedia were there issues in S9 around 1020 this morning?
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Callum 🏳️🌈 🔴⚪⚫ 🔰
(@Callum_SEND) reported
from
Brampton Bierlow, England
@virginmedia I appreciate you trying to help. The issue is with the virgin contract being 18 months and the "new" o2 deal being 24 months and how this would impact as I looked to renegotiate in 18 months
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lottie
(@lotpot17) reported
@virginmedia I think you’ve furloughed too many members of staff... could do with a few more on customer service
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vzzbucks
(@vzzbucks) reported
@virginmedia Since getting your SuperHub 4 our internet cuts out several times a day and only comes back on by turning the hub off and on. Your service status website can’t run diagnostics on my “shiny new hub”. Can you send me my old, ***** hub back? This new one is crap.
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Barry Collins
(@bazzacollins) reported
@virginmedia Can you give any update on the problem? You appear to have cut an entire town off for over 24 hours, your service status says everything is fine, you told me to contact your text line, who sent me a text six hours ago asking if I'm at home and hasn't replied since.
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Ashley Hannan
(@ashleyhannan_) reported
- @virginmedia have to be one of the most incompetent companies I have ever dealt with. 3 engineers out, countless phone calls to rude support and as a new customer to be left without internet at home, when advised to work from home during a global pandemic is absolutely shameful
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Charlie Osman
(@CharlieOsman) reported
@Kerrieb86 @virginmedia The service page just keeps rolling back. Get to the time stated and it’s delayed. It’s of no use.
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Charlie Osman
(@CharlieOsman) reported
@virginmedia @Kerrieb86 It would be great if Virgin Media could be the ones letting us know how it’s going instead of asking the customer to do the job for you? Shocking lack of communication about a problem that’s knocked out the whole area.
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Record Cup Winners
(@AFCGoonerPaul) reported
Ah the local MP has now tweeted about the @virginmedia outage to Burgess Hill. At this point I am just assuming the spare parts to fix this are stuck in a lorry in Calais somewhere.
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Rachel
(@Rachel_Buckland) reported
@virginmedia Trying to get in contract but very impossible if you aren’t an existing customer. An NTL world email has been hacked and we need the account deactivated ASAP.
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lottie
(@lotpot17) reported
@virginmedia totally inexcusable customer service.
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Dominic Rhapsody
(@DominoRappo) reported
Great, first we can’t see our loved ones and now we can’t speak to them either thanks to a Happy Christmas from @virginmedia Apparently an engineer needs to confirm that said broken box is broke and one can’t come out to do that until the 31st December 😡😡😡