Virgin Media

Virgin Media Outage Report in Sheffield, England

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The latest reports from users having issues in Sheffield come from postal codes S5, S6, S7, S8 and S35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sheffield, England 02/10/2026 03:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Rotherham, Sheffield, Chesterfield, Barnsley and Mexborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomRotherham Wi-fi
United KingdomSheffield Internet
United KingdomSheffield Internet
United KingdomSheffield Wi-fi
United KingdomRotherham Internet
United KingdomChesterfield Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • goonie2008 Andrew Lee (@goonie2008) reported from Sheffield, England

    @virginmedia @O2 Its definitely you lot Robin as your broadband service was a disgrace when I moved to you and I had to pay out for cancelling contract early. If this is what’s to come O2 then you will a customer of over 15 years.

  • Ray_Lennox Tom Clark (@Ray_Lennox) reported from Sheffield, England

    @virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks

  • whittickdiver paul whittick (@whittickdiver) reported from Sprotbrough, England

    @virginmedia after five years of custom you would rather me terminate my contract that provide me with the new router that you promised me as part of my new deal! Diabolical service!

  • 67BLADE Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I spoke to an advisor called Gillian from Sheffield and she escalated my numerous complaints on Saturday. Promised a manager call crack but I got nothing . It’s getting to the stage that the best course of action would be to cancel the lot but that won’t get my landline back

  • cranworth791 Sam Millington (@cranworth791) reported from Rawmarsh, England

    @virginmedia Yeah that’s fine, or just a phone number / person to deal with? It’s my parents business and they have their property engineers coming out to view the issue on Monday. I assume they will be in touch themselves regarding the issues. Luckily it’s just rain water, and not sewage.

  • chococlaire77 Claire Stewart (@chococlaire77) reported from Sheffield, England

    Well @virginmedia what a waste of our time today,we booked an engineer in the time slot 8-12,and nobody arrived I’m afraid.Tried contacting you,and can’t get through...can anyone help?

  • 67BLADE Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I had Virgin broadband installed yesterday but need a landline . Unable to get through to customer services. Should have been set up with the broadband . Engineer said I was miss sold the standalone package . Now I’m without a phone.

  • parky1021 simon parkinson (@parky1021) reported from Barnsley, England

    @virginmedia WiFi constantly dropping out. How do I fix this plz

  • 67BLADE Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I finally got through to a real person via text today and booked a landline appointment, although It’s not the anytime plan that I wanted . Never had so much trouble switching provider. Almost not worth it.

  • 67BLADE Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I need to speak to customer services about a mis sold installation

  • pidgpie Chris,,,, (@pidgpie) reported from Rotherham, England

    Virginmedia on form again check my status no tv no Internet gets worse everytime it's down

  • 67BLADE Mark Bell (@67BLADE) reported from Chesterfield, England

    @virginmedia I have tried that text service for the last two days. ‘Terri BOT’ is no use. I need to speak to a real person . All that needs doing is the issue of a new bill without the £35 activation fee. This is becoming the worst decision I’ve ever made in relation to switching broadband

  • pidgpie Chris,,,, (@pidgpie) reported from Rotherham, England

    Virginmedia Rotherham some with no internet and no TV known issues in the area 6pm fix time

  • peterboardman64 Peter Boardman (@peterboardman64) reported from Chesterfield, England

    @virginmedia no internet service in Chesterfield S40? What’s the problem?

  • pidgpie Chris,,,, (@pidgpie) reported from Rotherham, England

    @virginmedia mandatory internet down again S65

  • John_murphy1 John Murphy (@John_murphy1) reported from Sheffield, England

    @virginmedia how do I order a new hub please? My current one loses network access and needs rebooting every hour or so. Not ideal when working from home. There are no known service issues so I’m thinking it’s a hub issue.

  • TheG0000ner Gooner (@TheG0000ner) reported from Chesterfield, England

    Is there something wrong with @virginmedia at the moment. Got a very very crap speed of less than 1mbs #virginmedia #virginmobile in the S40 area. Can't log into my account either? 🤬 This is happening far too often for £69 a month!!!

  • leannerains Leanne Rebecca (@leannerains) reported from Sheffield, England

    @SkyHelpTeam went to renew our sky package and they quote us £99 for new package deal bye bye sky il cancel our sky package and go somewhere else and maybe try @virginmedia #ripoff

  • ReeceBryan94 Reece Bryan (@ReeceBryan94) reported from Wombwell, England

    @virginmedia how do we get the new wifi extender pods or a new Virgin Hub? Our wifi signal and speed changes dramatically between the front and back of the house, the coverage is dreadful

  • Sheffield_Boy Marc Riley (@Sheffield_Boy) reported from Sheffield, England

    @virginmedia got a flashing Internet light on router that won't go away so my WiFi (and therefore TV/ streaming etc) not working. Tried rebooting, resetting, the works. Online help / faq no help. Are there any issues?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RussellOakley8 Russell Oakley (@RussellOakley8) reported

    @virginmedia Of course. Your switchboard is useless. You get passed around from pillar to post and no one helps. Each time I call I have to explain the problem again. All I receive is emails stating the installation has been delayed!

  • CJGrannell Chris Grannell (@CJGrannell) reported

    @virginmedia Numerous times. Pointless to reboot it anymore as it just happily cycles from flashing red to flashing white. Nothing has changed here so I presume you have an area issue but your status line is just lying to prevent any compensation claims. As you can tell I’m super frustrated.

  • Gerrado Joel Pearson (@Gerrado) reported

    @virginmedia on hold for 15 minutes then 1 hour and 10 minutes on the chat. As for forcing customers to stay, I specifically stated from the beginning I wanted to cancel and already had other services, then spent 45 minutes going through packages I had no interest in and ultimately were ...

  • iChrisMorland Chris Morland (@iChrisMorland) reported

    @CJGrannell @virginmedia Yes. In 1st hour, they sent me from website, to phone, back to website to WhatsApp. On WhatsApp I received automated questions* over 48 hours before a member of the Virgin team responded & resolved the issue. *I get the feeling no reply = bot cuts you off.

  • annemundy24 Anne Mundy (@annemundy24) reported

    @virginmedia Still not working

  • DavidLemon777 David Lemon (@DavidLemon777) reported

    @virginmedia I have a transcription of the chat confirming that the bill has been shut down. However, after the weeks of hell Virgin Media have put us through (with both our jobs on the line as we work from home), I fully expect to get another bill for the service we never received.

  • im_a_victim1 im peaceful until I'm dominant (@im_a_victim1) reported

    @mustangbuffy @virginmedia They are terrible.. I believe customer service is completely lost..

  • iChrisMorland Chris Morland (@iChrisMorland) reported

    @CJGrannell @virginmedia I was chatting to one of their customer retention people. He said I should stay because of Virgin's quality & support service. I pointed out that some of my TV channels were currently pixilated fuzz & I'd literally been on hold with their support team for TWO FULL DAYS.

  • annemundy24 Anne Mundy (@annemundy24) reported

    @virginmedia If the link doesn’t work, how can I sort my issue out?

  • Lisa_aheM Lisa! Lisa! (@Lisa_aheM) reported

    @virginmedia obviously I'd prefer to cancel by email