Virgin Media Outage Report in Sheffield, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sheffield come from postal codes S1 and S8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, Sheffield, Barnsley and Rotherham.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
Internet | |
| Chesterfield |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
TV | |
| Sheffield |
Wi-fi | |
| Barnsley |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia And I can’t raise a complaint on the site without having an account, which I don’t have, so that is a pointless endeavour as well
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia Thanks for absolutely no help what so ever. Please fix your issues
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Paul David Phillips
(@paul_phillips83) reported
from
Barnsley, England
@virginmedia the cheek or virgin media staff complain about virgin router dropping out constantly call raise a complaint and tell them router is disconnected from network and request a hub 4 as been told this is what’s needed I get told I have to upgrade to 1 gig for new router
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Sam Watts
(@SamWatt30745054) reported
from
Barnsley, England
@virginmedia you are aware that a lot of older, more vulnerable people have had alarm and safety devices installed that depend on a safe, fast, reliable service. The one that they, like, you know pay a lot of money for
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia I've emailed MD and they called me within the hour and sorted my issue out within 10 minutes. You should be ashamed of yourselves
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.
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GAMING DRAGON
(@GAMINGDRAGONUK) reported
from
Hoyland Nether, England
@virginmedia I already have and I reported the fault bit it see like you have a service outage in my area
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia Third time it's been down today now. Yes completely down, we have no Internet at all. What other services do you mean? We only have broadband with you. Yes, I've booked but not until next week, we CAN NOT have this service for 3-5 days before someone comes out?!
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting
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Alex
(@alexwhit3head_) reported
from
Sheffield, England
Coincidence that BT & EE has been selling broadband all day in area and now my @virginmedia is down.
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Andy Kershaw Media 🎙
(@andyksheffield) reported
from
Sheffield, England
@StueyDay @virginmedia @lionsgateplusuk The service is awful and customers find it too hard to get a prompt response. Last time this happened it took at least 8-10 emails before they got past the automated letter asking me to switch off, reboot and check all the connections.
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@virginmedia So you're telling me to be without stable /any Internet for at least 3-5 days and that is okay and acceptable? No. We work from home. You need to fix this.
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Louis Romégoux
(@RomegouxLouis) reported
from
Sheffield, England
@virginmedia please sort the Sky Red button issue which is preventing Sheffield United fans subscribed to Virgin from experiencing the service they've paid for.
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Sam Watts
(@SamWatt30745054) reported
from
Barnsley, England
@virginmedia No it didn’t help, what is the score SL V England John
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I tried that and that’s how I got stuck in this situation. Is there a number I can call that is DIRECT for a complaint?
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Andy Kershaw Media 🎙
(@andyksheffield) reported
from
Sheffield, England
@virginmedia @lionsgateplusuk Wish I could enjoy this but my so called 500mb service is so poor I’ve virtually been without internet for a week. Finally your team viewed it as urgent because I do work from home on Zoom and…an engineer is coming on Tuesday. When BT Reach put full fibre in my area it’s bye bye
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Paul David Phillips
(@paul_phillips83) reported
from
Barnsley, England
@virginmedia been on hold 15 minutes your agent been back to me yet again same telling me I have to pay extra why do virgin think that if you charge extra this will fix an issue #badcustomerservice actually get it right first time to stop repeat calls
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GiinaGii 🐱🌿
(@giinagii) reported
from
Sheffield, England
@calvg @virginmedia Thank you 🙏 Stop blaming us and be responsible for your crap connections
-
Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.
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Amanda Brightmore
(@mandybaps1) reported
from
Sheffield, England
@virginmedia Useless you haven't addressed my points. I will go directly to the managing director Lutz Schueler. Really disappointed and I woukd have expected better considering I have been a loyal customer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darian T. Wright 🏴
(@nae2shabby) reported
@dc_homer @comcast Don't envy you guys over there man...the worst we get here is a message/letter saying something like 'Whoa-ho! You really like downloading eh?! Try to do it more at night so other people in the neighbourhood can get the most out of peak times too!' - from Virgin Media UK
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James Miller
(@jameskibwe) reported
@virginmedia As this is a clear breech of an oral contract, and may perhaps fall under contract frustration, I would like to speak to your disconnections team to discharge the contract/service. Not pleased to have been lied to - twice!
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Colin Cooper💙
(@colcoops) reported
@virginmedia need help. Been trying to order a free WiFi booster after doing a room scan. Web site going round and round no luck.
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Nathan Miller
(@NathanMilleer) reported
@virginmedia @virginhelp I see no issue from the scan but I am experiencing large ping and intermittent issues
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Mark Oliver
(@McHilti) reported
@virginmedia Did you delete my reply because it showed the mind bogglingly truly disgustingly awful customer service? Will this tweet also disappear?
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Shaun Bray #Mammoot
(@ShaunyBray) reported
@virginmedia so we have now been on the phone for nearly 2 hours, most on hold, because you’ve been taking money out of our account since our contract ended in October, great service is that 🤬🤬🤬🤬🤬🤬
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A
(@nobody_a_) reported
@virginmedia this is absolutely absurd, you are responding to peoples tweets almost immediately while I’ve been messaging you for hours and been ignored...!? Much like your telephone service, it’s completely unacceptable!
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PemJol
(@PemJol) reported
@MartinSLewis do you know how to get out of contracts with @virginmedia when you have zero connection and spend hours each day trying to get help? Lone parent full time working and schooling from home now impossible. Help!
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Mike W #BLM #NHS #FBPE #SOCIALISM
(@mikewhiteatcj) reported
@AwayFromTheKeys @Tara61711 sorry. suddenly had my mind mashed with the thought of things being run by Virgin Media and their endless circular waiting on the end of the phone with messages saying find out the solution online because we can't be arsed to employ enough people to man the phones.
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Mel Riley Counselling
(@MJCounselling) reported
@virginmedia I keep seeing new customer deals, why don't you look after existing customers, or should I go somewhere else?