Virgin Media outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Chesterfield, Rotherham, and Mexborough.

City	Problem Type	Report Time
Sheffield	Internet	14 hours ago
Barnsley	Internet	2 days ago
Chesterfield	TV	5 days ago
Barnsley	TV	6 days ago
Barnsley	TV	6 days ago
Rotherham	TV	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Barry Wilkinson (@millersfm2011) reported 30 seconds ago from Conisbrough, England

  @virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.

• 
  koko 🌻 (@Koko__Johnson) reported 6 minutes ago from Sheffield, England

  Virgin Media have the worst customer service in the world

• 
  Barry Wilkinson (@millersfm2011) reported 6 minutes ago from Conisbrough, England

  @virginmedia Well this is a cracking start. A call back tomorrow rescues the situation. Been a virgin customer since broadband came along. Fingers crossed.

• 
  Terry Hague (@TezzaBelle88) reported 15 minutes ago from Sheffield, England

  I’m gonna stop having days off because every time I do the WiFi seems to be down #VirginMedia

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 15 minutes ago from Sheffield, England

  @virginmedia hi virgin can you explain why you've referred me to a debt collection agency after I cancelled my service within 14 days snd returned equipment as it was a failed install and was advised I wouldn't be charged ? You also luckily never cancelled my sky .

• 
  Anita Whittaker (@summitsleap) reported 17 minutes ago from Conisbrough, England

  If you are going to cancel a contract and move to a new provider, don't rely on them taking action from your phone request. They can always say you didn't call then continue to charge for something more expensive, @virginmedia will then pass you to debt collection companies.😔

• 
  Helen-Claire Stone (@Helen_Claire71) reported 18 minutes ago from Sheffield, England

  @virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.

• 
  Victims Voice (@victimsvoice73) reported 18 minutes ago from Sheffield, England

  Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road

• 
  Thomas Foster (@Sedontane) reported 19 minutes ago from Newbold, England

  @nickkzie @scazz786 @virginmedia I have their business broadband, it's been awful. I then pulled the Internet cable out of the modem and fell back on the 4G backup on my plan. Fixed. I'll plug the cable back in tomorrow and get my speed back.

• 
  Rt. Hon Annie (@AnnielizzieSten) reported 21 minutes ago from Sheffield, England

  @virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all

• 
  Debbie 💜 🦋🦉 (@DeborahTaylor3) reported 23 minutes ago from Sheffield, England

  @virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response

• 
  Anita Whittaker (@summitsleap) reported 24 minutes ago from Conisbrough, England

  @virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct

• 
  Mark Bell (@67BLADE) reported 26 minutes ago from Barlborough, England

  @virginmedia I need to speak to customer services about a mis sold installation

• 
  Louis Romégoux (@RomegouxLouis) reported 35 minutes ago from Sheffield, England

  @virginmedia please sort the Sky Red button issue which is preventing Sheffield United fans subscribed to Virgin from experiencing the service they've paid for.

• 
  adam (@Adz_lufc) reported 36 minutes ago from Wentworth, England

  @virginmedia your chat bot is broken, how hard it is yo actually speak yo someone who knows what they are talking about

• 
  Leanne Rebecca (@leannerains) reported 39 minutes ago from Sheffield, England

  @SkyHelpTeam went to renew our sky package and they quote us £99 for new package deal bye bye sky il cancel our sky package and go somewhere else and maybe try @virginmedia #ripoff

• 
  Chris,,,, (@pidgpie) reported 41 minutes ago from Rotherham, England

  @virginmedia mandatory internet down again S65

• 
  Ben Brailsford (@benbrailsford) reported 43 minutes ago from Sheffield, England

  @virginmedia on hold for 40 mins so far just to get you to cancel a service I don't even want 🤬

• 
  Andy Kershaw Media 🎙 (@andyksheffield) reported 46 minutes ago from Sheffield, England

  @StueyDay @virginmedia @lionsgateplusuk The service is awful and customers find it too hard to get a prompt response. Last time this happened it took at least 8-10 emails before they got past the automated letter asking me to switch off, reboot and check all the connections.

• 
  Tom “Harlam” King (@HarlamTK) reported 55 minutes ago from Wombwell, England

  @virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew Pittman (@AndrewPittman2) reported 3 minutes ago

  @virginmedia @IanLythgoe4 We’ve been without TV for five days! Despite being told it would be sorted “ within 24 hours” on Saturday, now been told after a 30 minute phone call that no engineer available until next Saturday!! Shockingly bad service Virgin Media.

• 
  Phil not Bob (@Bob71136804) reported 3 minutes ago

  @Benleo @virginmedia They are the pitts. Had a bad experience with them years ago and have never used any Virgin product since.

• 
  Sue Metcalf. 🌈 (@suemetty) reported 6 minutes ago

  @virginmedia There is no signal apparently there is a known issue in my postcode NE8 3JP

• 
  Sf (@muckfe111) reported 6 minutes ago

  @Benleo @virginmedia Try an issue with bet 365 if you think virgin are bad

• 
  Hugh James (@hughwjames) reported 7 minutes ago

  @Benleo I think I had a situation with Virgin media where they called me 5 times back to back. Their customer service is not British.

• 
  Bob holness (@rsole1212) reported 7 minutes ago

  @Benleo @virginmedia Vodafone is very good for internet, we've got it. Never had a problem and if you've got a Vodafone phone you get discount I think.

• 
  Dave (@DaveWW1877) reported 7 minutes ago

  Has anyone else received horrendous Customer Service from @virginmedia regarding the handling of complaints. ?

• 
  Moonman (@Moonmanthrunner) reported 9 minutes ago

  @virginmedia 4th day of no tv and none of the projected fix dates or times met. Compensation if and when fixed?

• 
  jamiezerofour (@jamiezerofour) reported 14 minutes ago

  @Benleo @virginmedia Serious point - I have never ever ever considered virgin media because, for at least 20 years - they have had the most appalling customer services reputation.

• 
  sjb (@sithsayer) reported 15 minutes ago

  @Benleo @virginmedia They gave me a CCJ because they failed to action my notice and I complained, so they ignored the complaint in and pursued me for the month although had a PAC . I refused to pay it the never wrote to me. They just put a CCJ on me. @virginmedia WORST INTERNET COMPANY IN BRITAIN..