Virgin Media outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, Sheffield, Barnsley, Rotherham, and Mexborough.

City	Problem Type	Report Time
Chesterfield	Internet	2 days ago
Sheffield	Internet	4 days ago
Chesterfield	Internet	6 days ago
Barnsley	E-mail	6 days ago
Rotherham	Internet	7 days ago
Barnsley	Total Blackout	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Reece Bryan (@ReeceBryan94) reported 2 minutes ago from Wombwell, England

  @virginmedia when are you going to start issuing people the Hub 4 as the SH3 is useless for delivering wifi. Doesn’t help that you seem to be constantly having issues and massive speed problems over the last month. Any chance of us actually getting a service that we pay for?!

• 
  Victims Voice (@victimsvoice73) reported 6 minutes ago from Sheffield, England

  @virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply

• 
  John Armitage (@ArmitageJohn) reported 11 minutes ago from Sheffield, England

  @virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!

• 
  Ian Naylor (@ianpnaylor) reported 12 minutes ago from Sheffield, England

  @virginmedia Only have broadband but it causes streaming issues. Service been terribly disrupted now for a couple of months.

• 
  Mark Bell (@67BLADE) reported 15 minutes ago from Barlborough, England

  @virginmedia I need to speak to customer services about a mis sold installation

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿steve wilcock 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@wilcock_steve) reported 20 minutes ago from Barnsley, England

  @virginmedia is the email down again??

• 
  Victims Voice (@victimsvoice73) reported 20 minutes ago from Sheffield, England

  Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road

• 
  Calming Chameleon (@Mashcat) reported 21 minutes ago from Sheffield, England

  @koffee_truffles @virginmedia It admits it’s not working .. says my coverage of a **** .. then offers to fix it for another £60/year .. same week they send me a letter to say my bill is increasing anyway .. clearly forgotten we’re in a pandemic!!!

• 
  Rt. Hon Annie (@AnnielizzieSten) reported 22 minutes ago from Sheffield, England

  @virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all

• 
  Sam Watts (@SamWatt30745054) reported 23 minutes ago from Barnsley, England

  @virginmedia I’ve run test after test, at least 5-6 outages a month for last 2 years. Horrendous service and this is the final straw unless you offer me a refund of say £20 a month for last two years, if not I’m going BT and a dodgy box from Mad Frank in pub

• 
  🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported 24 minutes ago from Barnsley, England

  @virginmedia still not gettingg full speed for connection on internet, very slow, phone lines a joke still to get through - Covid as per usual - fed up of slow speeds constantly after new router!!! Please sort yourselves out!!!

• 
  Andrew Poppleton 💙 (@popsgolf) reported 32 minutes ago from Wentworth, England

  @O2PriorityUK I’m struggling to connect with app. I’m a @virginmedia account holder. Initial you sent me a code but via my mobile. Now my phone number is placed in the box it doesn’t recognise it. Help?

• 
  Andrew Kerrison (@AndrewKerrison6) reported 41 minutes ago from Rotherham, England

  @virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it

• 
  Sam Watts (@SamWatt30745054) reported 46 minutes ago from Barnsley, England

  @virginmedia you are aware that a lot of older, more vulnerable people have had alarm and safety devices installed that depend on a safe, fast, reliable service. The one that they, like, you know pay a lot of money for

• 
  Mark Hewitt (@Hi1mMark88) reported 46 minutes ago from Sheffield, England

  @virginmedia broadband service has dropped out in Sheffield (s5) any know issues or reasons why this has happened. Service checker isn’t giving any information

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 48 minutes ago from Sheffield, England

  @virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help

• 
  V-Bull (@VanceBulla) reported 49 minutes ago from Brampton Bierlow, England

  @virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service

• 
  Marc Riley (@Sheffield_Boy) reported 54 minutes ago from Sheffield, England

  @virginmedia got a flashing Internet light on router that won't go away so my WiFi (and therefore TV/ streaming etc) not working. Tried rebooting, resetting, the works. Online help / faq no help. Are there any issues?

• 
  Helen-Claire Stone (@Helen_Claire71) reported 55 minutes ago from Sheffield, England

  @virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.

• 
  Callum 🏳️‍🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported 57 minutes ago from Brampton Bierlow, England

  @virginmedia @virginmedia @O2 if you're going to sell merged packages to your customers then you really need to improve your joint customer service.. just batting me back to the other without an answer is simply unacceptable

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shaun (@RockerSBM) reported 2 minutes ago

  @virginmedia Hi guys I decided to go back with you guys after 2 yearsafter I was with you for 16 years before that but I've had problems after problems the rep guy sold me that the connection was 2gig down and up to! It's not even sent the contract to the wrong email.

• 
  🐌🥤 (@Slugy__) reported 5 minutes ago

  @SnapeBS @virginmedia Yh when I was on vm his **** was aids

• 
  Ashton Mawson (@MawsonAsht43296) reported 6 minutes ago

  @virginmedia broadband down in Gloucestershire, estimated fix is the 10/6, four days away, is that some sort of joke ?!? What’s actually going on. Elderly people who rely on the broadband are without essential services due to this, what’s happening ?!?!

• 
  julie fountain (@juliefount) reported 9 minutes ago

  What an absolute joke @virginmedia are been asking for help for weeks but nothing.

• 
  julie fountain (@juliefount) reported 14 minutes ago

  @virginmedia please please do not ring customer services you are given incorrect false promises !

• 
  Norman Highnam (@NormanHighnam) reported 14 minutes ago

  @MartinSLewis Wayleave agreement on a due use pole and virgin media ask to use the pole… yep no problem…. Wants in it for me…. 🤫 then came back we can give you a £100 John Lewis voucher…. Bingo..

• 
  Lovie35 (@freethinker495) reported 17 minutes ago

  @lucyjaynewhite1 It’s like trying to talk to any customer service over the phone these days. They are all foreigners who dnt have a clue wat they are doing or saying. virgin media is one of the worse.

• 
  O2 (@O2) reported 20 minutes ago

  @mooramana Hi it's us from Virgin Media O2. We would like to apologise for how we handled your issue while you were dealing with your unfortunate situation. This is not how we want our customers to feel and if you like we could discuss this further over Dm, so we could get more information.

• 
  Robbie Humphries (@RobbieH1972) reported 22 minutes ago

  @TheNotoriousMMA @LOCthedreamer2 Ireland 🇮🇪 needs an alternative news channel to the government funded stations like Rte/ newstalk/ virgin media etc until then things will not change as we have s generation who solely watch this absolute garbage… we need an alternative like GB news in the uk …

• 
  FordPrefect (@fp2072) reported 24 minutes ago

  @virginmedia Shocking service , told you'd call to discuss offers , no one does, I then get a call from the complaints team that I can't take so they say they'll call back and they don't either