Virgin Media outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Rotherham, Sheffield, Chesterfield, and Barnsley.

City	Problem Type	Report Time
Rotherham	Internet	15 hours ago
Sheffield	Internet	1 day ago
Chesterfield	Wi-fi	3 days ago
Barnsley	Wi-fi	5 days ago
Barnsley	Internet	7 days ago
Sheffield	Wi-fi	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Calming Chameleon (@Mashcat) reported 40 seconds ago from Sheffield, England

  @koffee_truffles @virginmedia It admits it’s not working .. says my coverage of a **** .. then offers to fix it for another £60/year .. same week they send me a letter to say my bill is increasing anyway .. clearly forgotten we’re in a pandemic!!!

• 
  Debbie 💜 🦋🦉 (@DeborahTaylor3) reported 1 minute ago from Sheffield, England

  @virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV

• 
  Sam Watts (@SamWatt30745054) reported 4 minutes ago from Barnsley, England

  @virginmedia you are aware that a lot of older, more vulnerable people have had alarm and safety devices installed that depend on a safe, fast, reliable service. The one that they, like, you know pay a lot of money for

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 9 minutes ago from Sheffield, England

  @virginmedia hi virgin can you explain why you've referred me to a debt collection agency after I cancelled my service within 14 days snd returned equipment as it was a failed install and was advised I wouldn't be charged ? You also luckily never cancelled my sky .

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 10 minutes ago from Sheffield, England

  @virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫

• 
  Marc Riley (@Sheffield_Boy) reported 16 minutes ago from Sheffield, England

  @virginmedia got a flashing Internet light on router that won't go away so my WiFi (and therefore TV/ streaming etc) not working. Tried rebooting, resetting, the works. Online help / faq no help. Are there any issues?

• 
  Tom “Harlam” King (@HarlamTK) reported 22 minutes ago from Wombwell, England

  @virginmedia And I can’t raise a complaint on the site without having an account, which I don’t have, so that is a pointless endeavour as well

• 
  Helen-Claire Stone (@Helen_Claire71) reported 22 minutes ago from Sheffield, England

  @virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.

• 
  Barry Wilkinson (@millersfm2011) reported 30 minutes ago from Conisbrough, England

  @virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.

• 
  Barry Wilkinson (@millersfm2011) reported 36 minutes ago from Conisbrough, England

  @virginmedia Well this is a cracking start. A call back tomorrow rescues the situation. Been a virgin customer since broadband came along. Fingers crossed.

• 
  Alex (@alexwhit3head_) reported 36 minutes ago from Sheffield, England

  Coincidence that BT & EE has been selling broadband all day in area and now my @virginmedia is down.

• 
  Gary Steele (@steeleygash) reported 39 minutes ago from Barnsley, England

  @virginmedia why is the red button on sky sports football not working no option to watch the live games ?? Poor service

• 
  Sam Millington (@cranworth791) reported 40 minutes ago from Rawmarsh, England

  @virginmedia Yeah that’s fine, or just a phone number / person to deal with? It’s my parents business and they have their property engineers coming out to view the issue on Monday. I assume they will be in touch themselves regarding the issues. Luckily it’s just rain water, and not sewage.

• 
  simon parkinson (@parky1021) reported 41 minutes ago from Barnsley, England

  @virginmedia WiFi constantly dropping out. How do I fix this plz

• 
  Paul David Phillips (@paul_phillips83) reported 43 minutes ago from Barnsley, England

  @virginmedia the cheek or virgin media staff complain about virgin router dropping out constantly call raise a complaint and tell them router is disconnected from network and request a hub 4 as been told this is what’s needed I get told I have to upgrade to 1 gig for new router

• 
  Rt. Hon Annie (@AnnielizzieSten) reported 45 minutes ago from Sheffield, England

  @PaulbernalUK @virginmedia It’s fine here but earlier in March we were left without any service for days at a time . The reason given was service upgrades. Ring them on 150 for an automated update

• 
  Tom “Harlam” King (@HarlamTK) reported 46 minutes ago from Wombwell, England

  @virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting

• 
  Louis Romégoux (@RomegouxLouis) reported 48 minutes ago from Sheffield, England

  @virginmedia please sort the Sky Red button issue which is preventing Sheffield United fans subscribed to Virgin from experiencing the service they've paid for.

• 
  🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported 49 minutes ago from Barnsley, England

  @virginmedia No it's always slow lately

• 
  Terry Hague (@TezzaBelle88) reported 52 minutes ago from Sheffield, England

  Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Mockford (@james_mockford_) reported 4 minutes ago

  @Simon_Whale @virginmedia Had a similar issue with EE/BT. Sent the faulty router back but they argued I never sent it back… continued to charge me for over 6 months. After complaining they opened an investigation, admitted they lost it and they did eventually send me a cheque for £400 😎

• 
  Dan (@UKDan86) reported 7 minutes ago

  @IanLythgoe4 @Jess_Simpson645 @virginmedia Let me help you with basic primary school level spelling Ian. "They don't care as long as THEY'RE getting THEIR money every month." See it isn't that hard is it?!

• 
  Daniel 📺 (@krym1087801) reported 9 minutes ago

  @Simon_Whale @virginmedia That's exactly why so many people are switching to IP**—it offers better quality, greater stability, and costs much less than traditional TV subscriptions. 👍

• 
  Virgin Media News (@VirginMediaNews) reported 9 minutes ago

  The US military has launched an eighth night of air strikes on Iran after Tehran attacked a US military base in Jordan. Two American service members died, while a third was listed as missing in action. The US military says the strikes are designed to further degrade Iran’s ability to threaten commercial ships in the Strait of Hormuz. 📺 More on Virgin Media PLAY

• 
  jpk (@jpk44092120) reported 10 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt I’ve just left them for exactly the same reason. My contract had ended and they upped my package by £79 and said they couldn’t do it cheaper but new customers were the same price as my old one. No loyalty to a long standing customer

• 
  the view of stu (@stuarttownsend8) reported 10 minutes ago

  @Simon_Whale @virginmedia Even when you send it back in the packaging they provide, they don’t acknowledge receipt of it and just charge you anyway, takes a month to get your money back after they finally admit they had it for weeks, just like you said. Terrible company

• 
  R.L. MacMurray 🇬🇧 (@DeviateDefiant) reported 12 minutes ago

  @DeviousPL @virginmedia @MoneySupermkt Yeah their C/S is absolutely atrocious, I'm basically 'grandfathered' into VM from when their network was the only way to get more than about 8mbit down. These days the DOCSIS/coax setup is vastly inferior to any OpenReach FTTP, with fibre directly to the socket.

• 
  Dan🥷 (@_DanJbh) reported 15 minutes ago

  @Simon_Coates @Simon_Whale @virginmedia Pay £20 a month for Hyperoptic and I get 1gb up and down.

• 
  manco1706@yahoo.co.uk (@manco1706yahoo1) reported 15 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Good luck trying to cancel the contract. Virgin media have been fined for not letting people leave.

• 
  Elodie Genest (@ElodieGenest) reported 15 minutes ago

  @O2 I am currently in the USA and received a message about roaming charges ending on the 20th. I am a Virgin Media Volt customer and should have O2 Travel Inclusive Zone. Can you please confirm my account is set up correctly so I don't get charged tomorrow?"