Virgin Media Outage Report in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Rotherham, Chesterfield, and Barnsley.

City	Problem Type	Report Time
Sheffield	Internet	2 days ago
Sheffield	Internet	3 days ago
Sheffield	Internet	4 days ago
Rotherham	Internet	6 days ago
Chesterfield	Internet	6 days ago
Sheffield	Wi-fi	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Victims Voice (@victimsvoice73) reported 2 minutes ago from Sheffield, England

  @virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply

• 
  V-Bull (@VanceBulla) reported 7 minutes ago from Brampton Bierlow, England

  @virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service

• 
  Sam Watts (@SamWatt30745054) reported 12 minutes ago from Barnsley, England

  @virginmedia No it didn’t help, what is the score SL V England John

• 
  Debbie 💜 🦋🦉 (@DeborahTaylor3) reported 12 minutes ago from Sheffield, England

  @virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response

• 
  Callum 🏳️‍🌈 🔴⚪⚫ ☮️ (@Callum_SEND) reported 15 minutes ago from Brampton Bierlow, England

  @DysphasiaPV @virginmedia Product is good but customer service terrible

• 
  Andrew Poppleton 💙 (@popsgolf) reported 19 minutes ago from Wentworth, England

  @O2PriorityUK I’m struggling to connect with app. I’m a @virginmedia account holder. Initial you sent me a code but via my mobile. Now my phone number is placed in the box it doesn’t recognise it. Help?

• 
  Victims Voice (@victimsvoice73) reported 20 minutes ago from Sheffield, England

  Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 20 minutes ago from Sheffield, England

  @virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help

• 
  Victims Voice (@victimsvoice73) reported 20 minutes ago from Sheffield, England

  @virginmedia Yes both mum n dad are virgin and we’re still getting no signal

• 
  John Armitage (@ArmitageJohn) reported 20 minutes ago from Sheffield, England

  @virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!

• 
  Sam (@samthompson98_) reported 21 minutes ago from Rotherham, England

  Sky sports red button not working with @virginmedia there’s a shock

• 
  Adam (@tevowl9) reported 23 minutes ago from Brinsworth, England

  @virginmedia on the phone for 30 minutes, WhatsApp message and technical support still not sorting us out! Oh but we can double what we pay and get a new hub!! New customers get it for £25

• 
  Andrew Kerrison (@AndrewKerrison6) reported 29 minutes ago from Rotherham, England

  @virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice

• 
  Sam Watts (@SamWatt30745054) reported 35 minutes ago from Barnsley, England

  @virginmedia I’ve run test after test, at least 5-6 outages a month for last 2 years. Horrendous service and this is the final straw unless you offer me a refund of say £20 a month for last two years, if not I’m going BT and a dodgy box from Mad Frank in pub

• 
  Helen-Claire Stone (@Helen_Claire71) reported 37 minutes ago from Sheffield, England

  @virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 46 minutes ago from Sheffield, England

  @virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 48 minutes ago from Sheffield, England

  @virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!

• 
  Victims Voice (@victimsvoice73) reported 53 minutes ago from Sheffield, England

  That’s it after years of being with @O2 I nolonger trust you &neither can my parents on @virginmedia nextdoormy dad 79 yesterday &myself need a working phone no signal, calls when there is a signal ( although) notstrong dropping Medical assistance needed earlier &again no signal

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 55 minutes ago from Sheffield, England

  @virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .

• 
  Andrew Kerrison (@AndrewKerrison6) reported 57 minutes ago from Rotherham, England

  @virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AE (@eastmandoo) reported 7 minutes ago

  @virginmedia No all good with equipment and no outage

• 
  Laura Stevens (@princess_boo148) reported 9 minutes ago

  @virginmedia Not working at all. We was Ment to be having the cable replaced as that was the issue but nothings changed

• 
  Stuart Edwards 🇺🇦🇺🇦🇺🇦 (@edbowski) reported 12 minutes ago

  @virginmedia It doesn't. It just tells me "We're looking into it" and to come back in 24 hours, and if the problem is still there, then "we'll help book an engineer"... 3 days running and still no help getting an engineer and still got slow speeds.

• 
  Jane Bridges (@janieb1975) reported 13 minutes ago

  @virginmedia want to change tv service to you but getting no sense from your call centre. Where is the nearest store to Leeds to speak someone in person???

• 
  Jb (@Jbpafc5) reported 14 minutes ago

  @virginmedia says everything is fine when it definitely isn’t! Constantly lagging when trying to play fifa & before you say I’ve re set the router & everything! Use to run amazingly on Wi-Fi before you done something in the area & send the letter out saying stick a phone line in become awful

• 
  Mike Dixie ❤🧡💛💚💙💜 (@mikedixie80) reported 15 minutes ago

  @virginmedia @WelshyClare I'm sorry, I'm just in the process of signing up with you @virginmedia and we have been told there is a guaranteed speed! Why out in social media are you saying there isn't? My experience is becoming a new customer so far is appalling!!

• 
  Dave Birty (@birtydave) reported 16 minutes ago

  @virginmedia Somebody called round my house saying that I had made an enquiry when all I did was put my house number in and postcode on the website to check prices. I never engage with people selling door to door. Very disappointed this happened.

• 
  MadameWokeratiHeap 🇺🇦🕷 (@MadameTrashheap) reported 16 minutes ago

  @virginmedia And there was no outage showing on the service checker

• 
  Mrs_Horn (@MrsHorn_EYO) reported 20 minutes ago

  @virginmedia my grandparents are having issues with their landline within fk area but yet when checking status it is saying there is no issue this has been down since last night. They need their landline for MEC use.

• 
  Harkiran Chima (@harkiranchima) reported 21 minutes ago

  @virginmedia It’s still not working. I’m in the EC1 area.