Virgin Media Outage in Sheffield, England

@openswimmer7 @virginmedia Really bad. In total yesterday spent 4.5 hours on the phone. Only wanted to renew, then everything else got broke on the way. Fingers crossed now sorted 😐

@SkyHelpTeam Losing patience waiting for you to contact me about changing my V1 Sky Q box for V2. Fed up with some UHD recordings having software errors. 6 months left on my contract but I’m considering taking a financial hit, terminating it & leaving for @Virginmedia

@virginmedia I’m not impressed. Switched for phone and broadband on 31st Aug. Telephone switch got rescheduled on the day of installation! Had to get existing provider to extend contract for 2wks. Broadband is constantly buffering and now gone down. @NOWTV @VodafoneUK better.

@virginmedia hi there! Do you have a customer support email address at all? Broadband customer here. I can’t get through on phone or live chat and need to discuss service issues and wish to downgrade service. Hope you can help!

@virginmedia why did you promise us broadband by today yet still an engineer has not been out to do the work then to install. This is shocking service.

@virginmedia I'm visiting family in Denaby Main And the internet is terrible for a cable service! It keeps dropping out and SLOW!

@virginmedia broadband & TV down in area 14 since 1pm today (26th). App says bband restored at 6pm but ours still out, no reply on chat support been waiting online trying to keep phones clear

Hi @virginmedia your email part of the web site has been down for about week now

@skytv and @virginmedia you are having a Reyt made tonight, ordered boxing and missed first half hour cause it wouldn’t come on, sound keeps going and now I’ve got some awful sounding crap crowd noises through. Sort it out ffs!!! #WhytePovetkin

@SkyHelpTeam wow, it's hard to buy a new service from you guys. You're in danger of making Virgin Media look good here

@virginmedia I can’t login in to my email it’s says that part of the site is down do u knowwhen it mite working again

@virginmedia Had problems with our WiFi, engineer turned up at the door we asked shouldn’t he be wearing a mask 😷 he answered “nah we’ve run out” seriously Virgin you’re sending out engineers to peoples homes without masks!!!!

@virginmedia hi , your text service is awful and your agent went missing for 20 mins after I passed security and then said they were going to be an hour? It took 2 days for you to get back in the first place

@virginmedia do you have broadband issues in Chesterfield? Been in queue on phone ages!

@virginmedia can you confirm the issues with wifi today in S62WG? Attemping to work from home is very difficult when the wifi keeps disconnecting. Virgin website says no issue!

@virginmedia how come all walking dead have now moved to virgin store when they were all on demand I’m a customer and my sister in law just joined was told it’s all on demand when they installed it yesterday now you have to buy them

@virginmedia Never mind, I’ve sorted it. 56 minutes on the phone this time, but at least I got through to someone.

@virginmedia how do I cancel my service with you as I no longer need it as I've moved address and it's not round the address I'm currently at

Internet has gone down 4 times in the space of 25 minutes @virginmedia Sort it out.

Low and behold... @vmbusiness is down again on the first work day of the week. Makes me wonder how often this happens and I’m normally in the office so don’t notice... I can’t wait to one day move to somewhere where another provider can connect me to fibre optic internet

it's unfortunate that I can only get @virginmedia in my area because their internet service is really awful. Please @SkyHelpTeam bring Fibre to my area 😩

@virginmedia what a surprise your shitty service is down again

Great, completely down now yet-a-bloody-gain @virginmedia absolute joke.

@virginmedia why is my internet down and why won’t you answer a phone ?

@virginmedia absolute had it... constantly being ghosted by customer services. Paying a stupid amount for my package when the internet cuts out constantly during my work hours... can some please get in touch this time!!!

Signal has gone down YET AGAIN with @virginmedia . I grew up with @skytv #sky but gave #virginmedia a chance in my own home, might have to revert back to what I know and what I can rely on!

@virginmedia With regards to the complaints procedure. I *DID* call you and make a formal complaint on the 8th September, but STILL not heard anything back. I've submitted a case to CEDR now anyway as I'm fed up with the crappy connection.

@virginmedia I would, but the site was down yesterday and the My Virgin Media section is down tonight. The times I have done it before, the site has either shown me a "this page isn't working" message or given me a message saying "we don't support the Hub 4 yet".

@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.

@virginmedia hello, internet seems to be nonfunctional in Halesowen at the moment. Wondering if I can get an estimate on a fix? Thanks!