Virgin Media outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Chesterfield, Barnsley, Rotherham, Sheffield, and Mexborough.

City	Problem Type	Report Time
Chesterfield	TV	59 minutes ago
Barnsley	TV	6 hours ago
Barnsley	TV	6 hours ago
Rotherham	TV	6 hours ago
Sheffield	TV	7 hours ago
Barnsley	TV	7 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Sam (@samthompson98_) reported 2 minutes ago from Rotherham, England

  Sky sports red button not working with @virginmedia there’s a shock

• 
  John Murphy (@John_murphy1) reported 3 minutes ago from Sheffield, England

  @virginmedia I’ve had that email. I’ve also had another email this morning saying they’re sorry to hear I’m unhappy with my broadband speed. I’m not! I’m unhappy with a call out charge being applied, which was promised to be reversed and never has been!

• 
  john leesley (@JohnLeesley) reported 9 minutes ago from Sheffield, England

  @virginmedia appalling service virgin media! On 24/12 v6 box broke. So far, 4 telephone calls, 3 promises of calls back (not received), told new box posted to us but it wasn’t, engineer appointment cancelled by virgin with no explanation. Week later & still cant watch tv

• 
  koko 🌻 (@Koko__Johnson) reported 10 minutes ago from Sheffield, England

  Virgin Media have the worst customer service in the world

• 
  John Murphy (@John_murphy1) reported 13 minutes ago from Sheffield, England

  @virginmedia how do I order a new hub please? My current one loses network access and needs rebooting every hour or so. Not ideal when working from home. There are no known service issues so I’m thinking it’s a hub issue.

• 
  Helen-Claire Stone (@Helen_Claire71) reported 15 minutes ago from Sheffield, England

  @virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 22 minutes ago from Sheffield, England

  @virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .

• 
  Thomas Foster (@Sedontane) reported 22 minutes ago from Newbold, England

  @nickkzie @scazz786 @virginmedia I have their business broadband, it's been awful. I then pulled the Internet cable out of the modem and fell back on the 4G backup on my plan. Fixed. I'll plug the cable back in tomorrow and get my speed back.

• 
  🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported 23 minutes ago from Barnsley, England

  @virginmedia Yes but can never get through via phone

• 
  Claire 💙 (@ClaireWinslade) reported 24 minutes ago from Sheffield, England

  Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating

• 
  Sam Millington (@cranworth791) reported 33 minutes ago from Rawmarsh, England

  @virginmedia Yeah that’s fine, or just a phone number / person to deal with? It’s my parents business and they have their property engineers coming out to view the issue on Monday. I assume they will be in touch themselves regarding the issues. Luckily it’s just rain water, and not sewage.

• 
  🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported 36 minutes ago from Barnsley, England

  @virginmedia No it's always slow lately

• 
  Chris,,,, (@pidgpie) reported 41 minutes ago from Rotherham, England

  Here we go its worked for a week virginmedia internet down rebooted worked for 2 mins down again ill check my status later usually goes off then comes back on and works again S65 area

• 
  Calming Chameleon (@Mashcat) reported 45 minutes ago from Sheffield, England

  @koffee_truffles @virginmedia I’ll try calling again tomorrow and go through to cancellations.. if they won’t sort I’ll leave .. I’ve only ever had them too - never used another provider 🙈

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 48 minutes ago from Sheffield, England

  @virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help

• 
  Tom “Harlam” King (@HarlamTK) reported 49 minutes ago from Wombwell, England

  @virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.

• 
  Mrs c (@w47carr) reported 51 minutes ago from Barnsley, England

  @virginmedia why am h getting the message that my cable is broken

• 
  Sam Watts (@SamWatt30745054) reported 52 minutes ago from Barnsley, England

  @virginmedia No it didn’t help, what is the score SL V England John

• 
  Sam Watts (@SamWatt30745054) reported 54 minutes ago from Barnsley, England

  @virginmedia I’ve run test after test, at least 5-6 outages a month for last 2 years. Horrendous service and this is the final straw unless you offer me a refund of say £20 a month for last two years, if not I’m going BT and a dodgy box from Mad Frank in pub

• 
  Sam Watts (@SamWatt30745054) reported 59 minutes ago from Barnsley, England

  @virginmedia you are aware that a lot of older, more vulnerable people have had alarm and safety devices installed that depend on a safe, fast, reliable service. The one that they, like, you know pay a lot of money for

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John B (@JohnBar72896911) reported 4 minutes ago

  @ian_Leeds_UK @LouiseTregidgo @virginmedia Probably because its 3 hours later and we pay a fortune. Dodgy box prob gets better service and more reliable

• 
  El Mo Bullseye (@ElmoBz77) reported 6 minutes ago

  @virginmedia I called up to check service but it says my account number and phone number don’t exist??

• 
  Peter mcclurg (@peter_mcclurg) reported 6 minutes ago

  @status_is_down Yes, no TV services in North Lanarkshire for 7 hours or so. This is an opportunity for the Mumbai scammers to contact VM customers moaning online and they pretend to be Virgin media. Be careful folks it's happened to me a few times. Never reply to unsolicited messages.

• 
  GCal66 (@GCal66) reported 12 minutes ago

  What’s happening @virginmedia your service is pixelated on all channels across the UK, is there a problem?

• 
  Michael Wisbach (@iron_cereal) reported 14 minutes ago

  @docrussjackson @virginmedia What about those waiting an hour on hold for an issue that appears to be VM's fault. Just wanting a new hub as old one has red light on. Contacted you about this one day ago. Your customer service is awful!

• 
  keith webster (@webster_keith) reported 15 minutes ago

  @virginmedia what is wrong with the tv service in RH10 5JG? Just pixelated screen on every channel for an hour now!

• 
  Michael Wisbach (@iron_cereal) reported 17 minutes ago

  @virginmedia What about those waiting an hour on hold for an issue that appears to be VM's fault. Just wanting a new hub as old one has red light on. Contacted you about this one day ago. Your customer service is awful!

• 
  motionroy (@motionroy) reported 18 minutes ago

  @virginmedia Finally an announcement which shoud have come hours ago. No wonder you are widely known as having one of the worst customer service teams on the planet. BTW @LSquad17045 is using this outage to try and collect personal customer data . Report & block if you get a message from them

• 
  Investor (@UrTradingDiary) reported 22 minutes ago

  Anyone else having the same issue? Just got the following update. This is ridiculous! Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012285465. The estimated repair time is now: 18/05/2026 10:10:00. 🙀🙀🙀 @virginmedia time to switch?

• 
  Andy withey (@andywithey_andy) reported 22 minutes ago

  @virginmedia My phone has gone down too hope I don’t need my lifeline ? Tried phoning just get cut off ? Disgraceful leaving me at risk 😡