Virgin Media Outage Report in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Rotherham, Chesterfield, and Barnsley.

City	Problem Type	Report Time
Sheffield	Internet	4 days ago
Sheffield	Internet	5 days ago
Sheffield	Internet	6 days ago
Rotherham	Internet	8 days ago
Chesterfield	Internet	8 days ago
Sheffield	Wi-fi	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Helen-Claire Stone (@Helen_Claire71) reported 1 minute ago from Sheffield, England

  @virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.

• 
  Victims Voice (@victimsvoice73) reported 2 minutes ago from Sheffield, England

  @virginmedia Yes both mum n dad are virgin and we’re still getting no signal

• 
  Andrew Kerrison (@AndrewKerrison6) reported 4 minutes ago from Rotherham, England

  @virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it

• 
  Victims Voice (@victimsvoice73) reported 8 minutes ago from Sheffield, England

  That’s it after years of being with @O2 I nolonger trust you &neither can my parents on @virginmedia nextdoormy dad 79 yesterday &myself need a working phone no signal, calls when there is a signal ( although) notstrong dropping Medical assistance needed earlier &again no signal

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 12 minutes ago from Sheffield, England

  @virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 12 minutes ago from Sheffield, England

  @virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help

• 
  Sam (@samthompson98_) reported 14 minutes ago from Rotherham, England

  Sky sports red button not working with @virginmedia there’s a shock

• 
  Andrew Kerrison (@AndrewKerrison6) reported 15 minutes ago from Rotherham, England

  @virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice

• 
  V-Bull (@VanceBulla) reported 16 minutes ago from Brampton Bierlow, England

  @virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service

• 
  Debbie 💜 🦋🦉 (@DeborahTaylor3) reported 20 minutes ago from Sheffield, England

  @virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response

• 
  Victims Voice (@victimsvoice73) reported 25 minutes ago from Sheffield, England

  Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road

• 
  Adam (@tevowl9) reported 28 minutes ago from Brinsworth, England

  @virginmedia on the phone for 30 minutes, WhatsApp message and technical support still not sorting us out! Oh but we can double what we pay and get a new hub!! New customers get it for £25

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 33 minutes ago from Sheffield, England

  @virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫

• 
  Rt. Hon Annie (@AnnielizzieSten) reported 37 minutes ago from Sheffield, England

  @virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all

• 
  John Armitage (@ArmitageJohn) reported 37 minutes ago from Sheffield, England

  @virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!

• 
  Terry Hague (@TezzaBelle88) reported 39 minutes ago from Sheffield, England

  Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 42 minutes ago from Sheffield, England

  @virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .

• 
  Victims Voice (@victimsvoice73) reported 47 minutes ago from Sheffield, England

  @virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply

• 
  Callum 🏳️‍🌈 🔴⚪⚫ ☮️ (@Callum_SEND) reported 53 minutes ago from Brampton Bierlow, England

  @DysphasiaPV @virginmedia Product is good but customer service terrible

• 
  Rt. Hon Annie (@AnnielizzieSten) reported 58 minutes ago from Sheffield, England

  @virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  max (@max_sherburne) reported 11 minutes ago

  @virginmedia why is your customer service so bad? I've tried to become a customer of yours 3 times over the last week, I've not been called back 3 times, I've been told incorrect information and I can't even get your self installation package delivered anywhere but my new flat!?

• 
  Deano (@deanspread) reported 13 minutes ago

  @virginmedia A week of internet working then not working then working. Absolute shambles

• 
  craig nagle (@Nagcra) reported 20 minutes ago

  @virginmedia Hi having problems with manifest again. Tried to watch season 3 episode 12. Get an error message saying unavailable error code 602. Tried restarting box and no change

• 
  Nina (@norf_93) reported 20 minutes ago

  Really wish I read up on virgin media before I switched to them, there is nothing worse than ****** WiFi and pretty sure virgin is the worst 😞 #virginmedia

• 
  Sheikh Ahmed (@SheyxAhmed) reported 21 minutes ago

  @virginmedia Any chance your mobile roaming services are down? No 4G :(

• 
  MikethaManc (@MikethaManc) reported 24 minutes ago

  @virginmedia ******* joke that you pay £30 per month for internet where you can’t have more than two devices downloading at the same time W/o the ping being **** #wankinternet

• 
  Caroline Evans (@Carolin20726369) reported 25 minutes ago

  @virginmedia about time you got your complaints process sorted absolutely appalling customer services 🤬🤬

• 
  Higgy Smalls (@Higgy__Smalls) reported 28 minutes ago

  @virginmedia I am having a lot of trouble with my broadband connection, can you please tell me if there is an issue in my area and, if so, when it will be fixed? I rely on it for work.

• 
  Fraser Whitby (@Whitbyf) reported 30 minutes ago

  @virginmedia Yes, but it’s still saying no service. So now without a phone.

• 
  BOBBY W (@officialbobzta) reported 31 minutes ago

  @virginmedia I need to cancel