Virgin Media

Virgin Media Outage Report in Sheffield, England

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The latest reports from users having issues in Sheffield come from postal codes S8, S35, S13, S4, S5 and S2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sheffield, England 01/25/2026 20:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Rotherham, Chesterfield and Mexborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Total Blackout
United KingdomBarnsley Total Blackout
United KingdomBarnsley Internet
United KingdomSheffield Wi-fi
United KingdomBarnsley Internet
United KingdomBarnsley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • Adz_lufc adam (@Adz_lufc) reported from Wentworth, England

    @virginmedia your chat bot is broken, how hard it is yo actually speak yo someone who knows what they are talking about

  • Callum_SEND Callum 🏳️‍🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported from Brampton Bierlow, England

    @virginmedia I appreciate you trying to help. The issue is with the virgin contract being 18 months and the "new" o2 deal being 24 months and how this would impact as I looked to renegotiate in 18 months

  • DeborahTaylor3 Debbie 💜 🦋🦉 (@DeborahTaylor3) reported from Sheffield, England

    @virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV

  • Koko__Johnson koko 🌻 (@Koko__Johnson) reported from Sheffield, England

    @virginmedia hello, my grandmother is having issues with her TiVo Box, she's checked the cables and I've been online to check for service outage, and there's isn't any reported Can you help?

  • diddles1970 Diane Caira (@diddles1970) reported from Sheffield, England

    @virginmedia Do you have a business outage in S8? Can't get through to anyone. Wondering whether to send everyone home?

  • olibrown77 Oli B (@olibrown77) reported from Sheffield, England

    @pauldevine1986 @virginmedia We are still down in S7. Nearly 24 hours now. Saying 2pm is the updated fix time. But that keeps getting pushed back 🙄😡

  • John_murphy1 John Murphy (@John_murphy1) reported from Sheffield, England

    @virginmedia I’ve had that email. I’ve also had another email this morning saying they’re sorry to hear I’m unhappy with my broadband speed. I’m not! I’m unhappy with a call out charge being applied, which was promised to be reversed and never has been!

  • rwgladwin Richard Gladwin (@rwgladwin) reported from Sheffield, England

    @virginmedia were there issues in S9 around 1020 this morning?

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    Anyone recommend a phone network been with @O2 for years and since it merged with @virginmedia it’s shocking. When I went on holiday before I’d never had problems this year wouldn’t let me go my own internet & here signal keeps going for phoning not to mention rise in scam calls

  • TWO_Librans Phil J (@TWO_Librans) reported from Sheffield, England

    @virginmedia Just want to lower my bill or cancel

  • xjuewx Jules Tee (@xjuewx) reported from Sheffield, England

    @virginmedia not good when my 82yr old mum was left with no phone service so no health emergency service and city wide alarm for the last 2 days.... not good enough !!!!

  • pidgpie Chris,,,, (@pidgpie) reported from Rotherham, England

    @virginmedia any known issues broadband off S65 area pc hard wired no internet . phone connected to WiFi without internet. Re booted router etc my status no known issues

  • w47carr Mrs c (@w47carr) reported from Barnsley, England

    @virginmedia why am h getting the message that my cable is broken

  • Hi1mMark88 Mark Hewitt (@Hi1mMark88) reported from Sheffield, England

    @virginmedia broadband service has dropped out in Sheffield (s5) any know issues or reasons why this has happened. Service checker isn’t giving any information

  • Callum_SEND Callum 🏳️‍🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported from Brampton Bierlow, England

    @virginmedia @virginmedia @O2 if you're going to sell merged packages to your customers then you really need to improve your joint customer service.. just batting me back to the other without an answer is simply unacceptable

  • steeleygash Gary Steele (@steeleygash) reported from Barnsley, England

    @virginmedia why is the red button on sky sports football not working no option to watch the live games ?? Poor service

  • ClaireWinslade Claire 💙 (@ClaireWinslade) reported from Sheffield, England

    Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating

  • pearson_alison Alison Pearson (@pearson_alison) reported from Sheffield, England

    @virginmedia why is the red button not working I've paid for this service

  • martinaspiers Martin Spiers (@martinaspiers) reported from Oughtibridge, England

    @virginmedia That would appear only to relate to your services? I'm not a customer (except via 02).

  • pidgpie Chris,,,, (@pidgpie) reported from Rotherham, England

    Here we go its worked for a week virginmedia internet down rebooted worked for 2 mins down again ill check my status later usually goes off then comes back on and works again S65 area

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KevinCh58129396 Kevin Chun (@KevinCh58129396) reported

    @virginmedia the slowest customer service chat service every 30 minute to locate an order with same message every 10 minutes "sorry for the long wait stay online" - what a joke

  • QbzyGaming QbzyGaming (@QbzyGaming) reported

    @NdBainzy @virginmedia Set a static ip and use Google dns, problem solved, all ISP are garbage.

  • RichardTheTrain Richard Lockett (@RichardTheTrain) reported

    @virginmedia So at 14:55 today my Internet goes down. The Hub rebooted without my intervention and at 15:05 the green light is still flashing. So I guess that the fix has been unsuccessful. The Hub has continual dropped out since I first contacted you.

  • lauumascarenhas Lau (she/her) 🌻 (@lauumascarenhas) reported

    @virginmedia I just got hung up on whilst trying to cancel my Broadband, having been on the phone for 20 minutes and being transferred twice. Please help me cancel my account asap. Thanks!

  • MaryPlanAhead Mary Meacham 🌻☮️ (@MaryPlanAhead) reported

    @virginmedia trying for the past three days to talk to someone about my switch no joy currently on hold for 15 mins. I’m going to stay where I am so you can cancel my order.

  • SuzyT55596326 SuzyT (@SuzyT55596326) reported

    @virginmedia No, I filled in a complaint with the bot. It has not responded

  • bunofallbuns Jane Woodward (@bunofallbuns) reported

    @virginmedia Had to pay up as refused mortgage. Staff are rude, in flexible and one department cannot talk to another. Awful service.

  • RexKram55112378 Somerstown_Matt 🇬🇧🇵🇬🇪🇺🇺🇦 (@RexKram55112378) reported

    @virginmedia Thanks for replying. Things are no different today, no internet since June 22nd, no Tivo and limited TV and our second box has no service whatsoever. We were promised a call from an agent and one from a manager today but neither has materialised. Can DM a/c number etc if req.

  • its_durp Durp ¦ Wes (@its_durp) reported

    @virginmedia Guess we shall just see what happens with the complaint @Karenluvscats has raised see what new excuses they can try fob us off with

  • Precisionnn Precision 🎯 (@Precisionnn) reported

    Internet issues again with Virgin Media. Can't keep being in winning positions then losing because the connection shits the bed! Need to get on the phone, this SPFL Upgrade has been outstanding so far! 🔥