Virgin Media Outage Report in Sheffield, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sheffield come from postal codes S5 , S21 , S13 , S9 , S1 and S8 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Rotherham, Chesterfield, and Barnsley.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield
|
Internet | 16 hours ago |
|
Sheffield
|
Internet | 2 days ago |
|
Rotherham
|
Internet | 3 days ago |
|
Chesterfield
|
Internet | 3 days ago |
|
Sheffield
|
Wi-fi | 4 days ago |
|
Sheffield
|
TV | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported from Barnsley, England@virginmedia still not gettingg full speed for connection on internet, very slow, phone lines a joke still to get through - Covid as per usual - fed up of slow speeds constantly after new router!!! Please sort yourselves out!!!
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simon (@sihackett86) reported from Sheffield, England@virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please
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Barry Wilkinson (@millersfm2011) reported from Conisbrough, England@virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.
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Amy 🦉 (@Amy_1867) reported from Sheffield, England@virginmedia whenever I’m on zoom upstairs and away from my route my wifi always seems to drop out. It’s always says my internet connection is unstable. I’ve restarted router etc is there anything else I can do to boost it
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Mark Bell (@67BLADE) reported from Barlborough, England@virginmedia I need to speak to customer services about a mis sold installation
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🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported from Barnsley, England@virginmedia Yes but can never get through via phone
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Victims Voice (@victimsvoice73) reported from Sheffield, England@mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx
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Ian Naylor (@ianpnaylor) reported from Sheffield, England@virginmedia Only have broadband but it causes streaming issues. Service been terribly disrupted now for a couple of months.
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🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported from Barnsley, England@virginmedia No it's always slow lately
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Mark Bell (@67BLADE) reported from Barlborough, England@virginmedia I had Virgin broadband installed yesterday but need a landline . Unable to get through to customer services. Should have been set up with the broadband . Engineer said I was miss sold the standalone package . Now I’m without a phone.
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simon parkinson (@parky1021) reported from Barnsley, England@virginmedia WiFi constantly dropping out. How do I fix this plz
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Helen-Claire Stone (@Helen_Claire71) reported from Sheffield, EnglandRecently renegotiated my contract with @virginmedia just received notification that they are billing me for 50% more than was agreed. Called them and they cannot explain why, and have registered my complaint and someone will call me at some point in the next 48 hours. Scandalous
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Anita Whittaker (@summitsleap) reported from Conisbrough, EnglandIf you are going to cancel a contract and move to a new provider, don't rely on them taking action from your phone request. They can always say you didn't call then continue to charge for something more expensive, @virginmedia will then pass you to debt collection companies.😔
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Ian Naylor (@ianpnaylor) reported from Sheffield, England@virginmedia Not really. He said that there had been an outage in the area. That seems to happen nearly every day at the moment. Resetting the box multiple times, running a test, waiting then hoping.
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Mark Bell (@67BLADE) reported from Barlborough, England@virginmedia I finally got through to a real person via text today and booked a landline appointment, although It’s not the anytime plan that I wanted . Never had so much trouble switching provider. Almost not worth it.
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Ian Naylor (@ianpnaylor) reported from Sheffield, EnglandDealing with ongoing @virginmedia connection issues whilst trying to work is bad enough, but then repeated issues whilst trying to watch #sheffieldUnited lose again is just too much. Especially as my bill is pushing £50 a month. Can't work, can't suffer the footie. Come on virgin
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Barry Wilkinson (@millersfm2011) reported from Conisbrough, England@virginmedia Well this is a cracking start. A call back tomorrow rescues the situation. Been a virgin customer since broadband came along. Fingers crossed.
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Chris,,,, (@pidgpie) reported from Rotherham, England@virginmedia mandatory internet down again S65
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David JS Dawkes-Hall 💙 (@statto95) reported from Hoyland Nether, EnglandAnd the 4th time today everything has gone down. How am I meant to run a medical company control room when my Internet keeps dropping out? @virginmedia are you going to pay the company for loss of income which is being suffered? Or me for that matter.....
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David JS Dawkes-Hall 💙 (@statto95) reported from Hoyland Nether, England@virginmedia I pay £50 a month for my WiFi and Internet, any particular reason it keeps going down.....??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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andy dack (@hammerandy) reported@virginmedia No I meant service says all good
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Phillip Pritchard (@TweetPhillip) reported@virginmedia Just, please, send me the email address that I need to send my proof too. Honestly, this has completely ruined my view of your company. Never known anything like it...
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Gareth Robinson (@Garethrobbo) reportedBeen waiting in a queue now to speak to @virginmedia since 08:54, it says not to message back as it’ll lose my place in the queue. Convenient that, absolute trash customer services I have to say.
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mharicgk82 (@mcgk82) reported@virginmedia I understand they should try to retain customers but not in this way. Not by ignoring what I'm writing and wasting so much time. 8am I started on WhatsApp. Repeatedly I said I need to go and drive please just cancel, even that didn't work. I'm happy to send you the whole convo.
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craig hellens (@hellensysafc) reported@virginmedia working from home not possible with your network! Constant disconnects/network changes. Ran all tests and just constantly states intermitent issues! Make it easier to get some one to fix it!
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Martyn (@martynhardacre) reported@virginmedia Well I'm not likely to be home for several days. The monitor just shows the service from Virgin not my equipment so the issue just be at the point of service?
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Me (@louiswithhazz) reported@virginmedia No, just the automatic message and then sends me the link that doesn’t help
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Mick Harkin (@MickHarkin2) reported@virginmedia why is one of your sales comedians telling sky customers virgin would pay transfer fees from sky.confirm this please that is a service not available.
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marc berry (@marcknuckle) reported@virginmedia If i text that number are there any further steps? Such as will it cancel instantly or by a certain date?
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RICHARD MILLS (@rmills599) reportedMore problems with @virginmedia quoted me one price and emailed a confirmation with a much higher price. I called up they say its the system and I just need to trust them! 90 mins on the phone and all I want to do is leave them now.