Virgin Media Outage Report in Sheffield, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sheffield come from postal codes S12, S4, S7, S6 and S2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Rotherham, Chesterfield, Mexborough, Sheffield, Barnsley and Dronfield.
| City | Problem Type | Report Time |
|---|---|---|
 Rotherham |
Internet | |
| Chesterfield |
Phone | |
| Rotherham |
Internet | |
| Mexborough |
Internet | |
| Sheffield |
Internet | |
| Barnsley |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
-
Norman Perrin
(@CEjottings) reported
from
Sheffield, England
@virginmedia Done that. Looks like the TiVo box the likely problem. Needs replacing. So how do i do that? Phone leads to online help: online leads nowhere helpful, for just replacing a TiVo box. Ideas?
-
Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia Yes. I just want to speak to someone and get this resolved otherwise I want to cancel altogether
-
john leesley
(@JohnLeesley) reported
from
Sheffield, England
@virginmedia appalling service virgin media! On 24/12 v6 box broke. So far, 4 telephone calls, 3 promises of calls back (not received), told new box posted to us but it wasn’t, engineer appointment cancelled by virgin with no explanation. Week later & still cant watch tv
-
Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia Well it keeps cutting out and I still haven't had a response about my broken network port on the router. I'm just stuck
-
Mr Riddlesworth
(@mrriddlesworth) reported
from
Rotherham, England
@virginmedia I test through a wired connection, i have already sent a complaint form with all the details on the online portal.
-
Norman Perrin
(@CEjottings) reported
from
Sheffield, England
@virginmedia Rung 151 before. Just done again. Same recorded message. No help whatsoever. How about suspending my monthly charge until you sort out the problem?
-
Calming Chameleon
(@Mashcat) reported
from
Sheffield, England
@virginmedia Hi no - the link is broken and chat says up to 4 hour wait 🙈 .. please just want to order the booster please
-
Abigail Briggs
(@AbigailBriggs_) reported
from
Sheffield, England
@virginmedia The estimated fix time was 8pm last night, then 10pm, then 12am and now it is 4pm. Will it be fixed by this time, or will it just be put back again?
-
Anita Whittaker
(@summitsleap) reported
from
Conisbrough, England
@virginmedia so. I left virgin media in October after 19 years, not that I wanted to. I just was fed up of new customers getting a better deal. Now I keep getting billed and its up to £150. How can I stop this. Been on the phone 20mins but had to put it down 😤😤😤
-
Saphy
(@Saphysaft) reported
from
Sheffield, England
@virginmedia could somebody help pleas? I have a question about a broadband package and installation that no FAQ or community question has answered (that I could find) and there is no phone number or live chat. Thanks in advance :)
-
Curt Davies
(@curt_curtdavies) reported
from
Conisbrough, England
@virginmedia can't connect to any WiFi device from my modem but its working with an Ethernet cable, tried rebooting multiple times but no joy, could you advise what is required to fix the fault please #virginmedia #WiFi
-
Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia this service is abysmal.. no one answering calls again, no live chat, how can I fix my problem if no one is available to talk to. We’ve been having issues since 26/10/20.. absolutely crap. @SkyUK we’re on our way
-
Jordan Reid
(@JordRd) reported
from
Sheffield, England
@virginmedia broadband been down for over 2 weeks. Working intermittently. Phoned on numerous occasions, on hold for over an hour each time. Tried the messaging service. Respond only when I’m at work. Abysmal service/provider. My wife works from home and is having to us hotspot
-
Michael Harrison
(@Michaelh747) reported
from
Staveley, England
@virginmedia what's the number I need to cancel the service? I'm so fed up at the moment
-
Calming Chameleon
(@Mashcat) reported
from
Sheffield, England
@koffee_truffles @virginmedia It admits it’s not working .. says my coverage of a **** .. then offers to fix it for another £60/year .. same week they send me a letter to say my bill is increasing anyway .. clearly forgotten we’re in a pandemic!!!
-
Calming Chameleon
(@Mashcat) reported
from
Sheffield, England
@koffee_truffles @virginmedia I’ll try calling again tomorrow and go through to cancellations.. if they won’t sort I’ll leave .. I’ve only ever had them too - never used another provider 🙈
-
Abigail Briggs
(@AbigailBriggs_) reported
from
Sheffield, England
@virginmedia my 80yo Grandma has been without use of her phone for almost 24 hours. This has been reported and the automated message keeps saying will be resolved by a certain time, but that time keeps getting put back. Unable to speak to an actual person. Can you help?
-
Angelina Perrett
(@liaryredhead) reported
from
Sheffield, England
@virginmedia - 3 scam phone calls this morning from a company impersonating Virgin Media- by the third time they were just plan rude when I would not respond
-
Samantha Harrison
(@SammyJT77) reported
from
Sheffield, England
@virginmedia how do you not have an email address for customer service? You are asking that we don’t call unless it’s urgent but then all other options (text bot in particular) are not fit for purpose.
-
Anita Whittaker
(@summitsleap) reported
from
Conisbrough, England
@virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
waine james
(@rwtwm) reported
@virginmedia That suggests to me that the box can communicate to the network but the output might be broken? Remember this all went out during a storm. Could a surge have damaged something? How would I check that specifically?
-
HellKnight
(@Nikorayu1) reported
@virginmedia I scheduled a move last Sunday, your colleagues told me they'd activate the internet on Tuesday, and I still had nothing! After contacting your tech support 5+ times, they didn't resolve the issue, so I asked for a technician and they booked for Friday (aka today).
-
Part Cyborg ♿⚢🏳️🌈
(@Pandoranitemare) reported
@virginmedia Thank you to the 1 sensible person in #virginmedia customer service on webchat who managed to resolve the problem. It's a shame that customers have to resort to public complaints to actually get positive action though.
-
Chris Fox
(@psychof0x) reported
@virginmedia I really appreciate the info and your help. Can I just ask, who is the third party? I was told it was the council but the council informed me it wasn’t. Is there anything I can do to speed up the process? I need broadband again ASAP.
-
lewski500@gmail.com
(@lewski500) reported
@virginmedia staff are ignorant and rude I have been disconnected with no warning each time I call. Shocking customer service.
-
•𝔹𝕣𝕖𝕟𝕕𝕒𝕟•
(@Brendan_393) reported
@virginmedia Says everything is fine, I'm just getting a bad service..
-
pintofnumbers ⚒
(@pintofnumbers) reported
@virginmedia The broadband still not working by the way!
-
RefinedOne Angie
(@RefinedOneAngie) reported
@virginmedia WHAT IS REALLY GOING ON!!!! @richardbranson fix this.. Your customers here on Earth would like better Internet service!!!!!
-
PumphyCC 💙
(@PumpherstonCC) reported
@vmbusinesshelp @vmbusiness No, you haven’t though….it’s sitting with one of your Service Delivery Operations Managers, who I’ve called for the last three days asking for an update!
-
Zack
(@HardCand) reported
@virginmedia Basically unending loop of automated messages whenever I called in or asked for support by chat. Technician was finally booked but he could not fix the issue on his own nor at the time he was called in and said he'll need to raise it with VM