Virgin Media outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Barnsley, Sheffield, Rotherham, and Chesterfield.

City	Problem Type	Report Time
Barnsley	Wi-fi	5 hours ago
Sheffield	Wi-fi	1 day ago
Rotherham	Wi-fi	2 days ago
Chesterfield	Wi-fi	3 days ago
Barnsley	Wi-fi	7 days ago
Barnsley	Wi-fi	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Thomas Foster (@Sedontane) reported 29 seconds ago from Newbold, England

  @nickkzie @scazz786 @virginmedia I have their business broadband, it's been awful. I then pulled the Internet cable out of the modem and fell back on the 4G backup on my plan. Fixed. I'll plug the cable back in tomorrow and get my speed back.

• 
  Anita Whittaker (@summitsleap) reported 48 seconds ago from Conisbrough, England

  @virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct

• 
  Claire 💙 (@ClaireWinslade) reported 5 minutes ago from Sheffield, England

  Moved to @virginmedia on Monday and router didn’t come. Then when it came Wednesday the internet wouldn’t connect. After 7 phone calls and an engineer called out it’s still not working 😡 and it seems if you are on hold for too long they just cut you off. So frustrating

• 
  Barry Wilkinson (@millersfm2011) reported 6 minutes ago from Conisbrough, England

  @virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.

• 
  Andrew Lee (@goonie2008) reported 7 minutes ago from Sheffield, England

  @virginmedia @O2 Its definitely you lot Robin as your broadband service was a disgrace when I moved to you and I had to pay out for cancelling contract early. If this is what’s to come O2 then you will a customer of over 15 years.

• 
  Chris,,,, (@pidgpie) reported 9 minutes ago from Rotherham, England

  Virginmedia Rotherham some with no internet and no TV known issues in the area 6pm fix time

• 
  Mark Bell (@67BLADE) reported 10 minutes ago from Barlborough, England

  @virginmedia I finally got through to a real person via text today and booked a landline appointment, although It’s not the anytime plan that I wanted . Never had so much trouble switching provider. Almost not worth it.

• 
  Amanda Brightmore (@mandybaps1) reported 12 minutes ago from Sheffield, England

  @virginmedia Useless you haven't addressed my points. I will go directly to the managing director Lutz Schueler. Really disappointed and I woukd have expected better considering I have been a loyal customer.

• 
  Ian Naylor (@ianpnaylor) reported 16 minutes ago from Sheffield, England

  @virginmedia Not really. He said that there had been an outage in the area. That seems to happen nearly every day at the moment. Resetting the box multiple times, running a test, waiting then hoping.

• 
  Amy 🦉 (@Amy_1867) reported 21 minutes ago from Sheffield, England

  @virginmedia whenever I’m on zoom upstairs and away from my route my wifi always seems to drop out. It’s always says my internet connection is unstable. I’ve restarted router etc is there anything else I can do to boost it

• 
  Paul David Phillips (@paul_phillips83) reported 22 minutes ago from Barnsley, England

  @virginmedia been on hold 15 minutes your agent been back to me yet again same telling me I have to pay extra why do virgin think that if you charge extra this will fix an issue #badcustomerservice actually get it right first time to stop repeat calls

• 
  Alex (@alexwhit3head_) reported 34 minutes ago from Sheffield, England

  Coincidence that BT & EE has been selling broadband all day in area and now my @virginmedia is down.

• 
  Callum 🏳️‍🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported 34 minutes ago from Brampton Bierlow, England

  @virginmedia I appreciate you trying to help. The issue is with the virgin contract being 18 months and the "new" o2 deal being 24 months and how this would impact as I looked to renegotiate in 18 months

• 
  john leesley (@JohnLeesley) reported 35 minutes ago from Sheffield, England

  @virginmedia appalling service virgin media! On 24/12 v6 box broke. So far, 4 telephone calls, 3 promises of calls back (not received), told new box posted to us but it wasn’t, engineer appointment cancelled by virgin with no explanation. Week later & still cant watch tv

• 
  Callum 🏳️‍🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported 41 minutes ago from Brampton Bierlow, England

  @virginmedia @virginmedia @O2 if you're going to sell merged packages to your customers then you really need to improve your joint customer service.. just batting me back to the other without an answer is simply unacceptable

• 
  Mark Bell (@67BLADE) reported 44 minutes ago from Barlborough, England

  @virginmedia I need to speak to customer services about a mis sold installation

• 
  🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported 49 minutes ago from Barnsley, England

  @virginmedia still not gettingg full speed for connection on internet, very slow, phone lines a joke still to get through - Covid as per usual - fed up of slow speeds constantly after new router!!! Please sort yourselves out!!!

• 
  lettiebella🦉🇬🇧 (@lettielou05) reported 52 minutes ago from Sheffield, England

  @virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!

• 
  Prof Maddy Arden (@maddyarden) reported 54 minutes ago from Sheffield, England

  @virginmedia our broadband down without warning and service update says you hope to fix this by 5th April! Why so long? We rely on this for work - unacceptable

• 
  GiinaGii 🐱🌿 (@giinagii) reported 54 minutes ago from Sheffield, England

  @calvg @virginmedia Thank you 🙏 Stop blaming us and be responsible for your crap connections

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vikram (@VikramRajpara09) reported 7 minutes ago

  @virginmedia I have sent you a private message. A rep rang me on WhatsApp just now to tell me: “Internet is down. It will be back up tomorrow.” I explained IN DEPTH the issues to which I was dismissed to be told you’ll recieve compensation as good will. Good will?? I’m a paying customer

• 
  Max (@MFoster95) reported 8 minutes ago

  Change your supplier, insurance or utility, every time, go through QuidCo/ TopCashback You get whatever new customer prices and get the cashback. Got £45 back for my car insurance and £35 for a new credit card this year alone… £90 back on Virgin Media Broadband last year too

• 
  Wolf of X (@WolfofX) reported 8 minutes ago

  In 2003, Stan Beaton lost his wife, Ruby, to stomach cancer. Before she passed away, she had recorded the voicemail greeting for their home telephone. It was an ordinary message to anyone else, but to Stan it became the last recording of her voice. For more than a decade, he kept that voicemail safe. He even stayed with the same phone company because he feared changing providers might erase it. Whenever he missed Ruby, he would call his own home just to hear her say, "Sorry, at the moment, Stan and Ruby are not available..." For him, those few seconds were enough to bring her close again. Then, in December 2014, a network upgrade accidentally deleted the recording. Stan was heartbroken. He later said it felt like losing his wife all over again. Believing there was nothing left to lose, he contacted Virgin Media and asked if there was any way to recover it. What followed was something no one expected. Eleven telecommunications engineers spent three days searching through backup systems for a single deleted audio file. They described it as looking for a needle in a haystack, but they refused to give up. They found it. Instead of simply returning the recording, BBC Radio Leeds arranged a surprise during an interview with Stan. As Ruby's familiar voice filled the room once again, he broke down in tears. "That's her. Wonderful. Wonderful." The company later gave Stan permanent copies of the recording on a CD so he would never have to fear losing it again. It wasn't just a recovered voicemail. It was the return of the last words he could still hear from the woman he loved, a voice that had waited silently for years until someone cared enough to bring it back.

• 
  Kate (@CallForCries) reported 9 minutes ago

  @virginmedia intermittent service for 24 hours.

• 
  Lotharemas (@Lotharemas) reported 9 minutes ago

  @virginmedia So how do i go about reporting an SNR upstream Area fault now? the forums have been shut down which always handled it before but now ive been stuck with this causing packet loss since early June.

• 
  MachineGunLukey (@MachineGunLuk3y) reported 9 minutes ago

  @virginmedia will I get compensation from you for being down ? …… I work from home and you are now costing me money for every hour you are down ?

• 
  Jim Bauld (@jimbauld) reported 12 minutes ago

  @virginmedia At £16 for a rental it shouldn’t even be a question … never mind “understanding” and “appreciating” …. Get it sorted 😡

• 
  pxk (@paynexkillerYT) reported 15 minutes ago

  Internet is down AGAIN. @virginmedia

• 
  Ermito Fernandes (@ErmitoF) reported 17 minutes ago

  Hi any idea whats whats happening with the service outage in Hinckley Road, Narborough Road area since morning? This is so unreliable as I lost my today's appointments as there was no prior intimation of this outage. When is this expected back online? @virginmedia

• 
  Alan Roberts (@AlanRob68902430) reported 19 minutes ago

  @virginmedia @JagsArthurson Your full of **** its why your loosing thousands of customers right now