Virgin Media

Virgin Media Outage Report in Sheffield, England

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The latest reports from users having issues in Sheffield come from postal codes S2, S35, S8 and S12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sheffield, England 12/26/2025 17:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Rotherham, Chesterfield and Mexborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Internet
United KingdomBarnsley Internet
United KingdomSheffield Internet
United KingdomSheffield TV
United KingdomBarnsley Internet
United KingdomRotherham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all

  • AndrewKerrison6 Andrew Kerrison (@AndrewKerrison6) reported from Rotherham, England

    @virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it

  • tevowl9 Adam (@tevowl9) reported from Brinsworth, England

    @virginmedia on the phone for 30 minutes, WhatsApp message and technical support still not sorting us out! Oh but we can double what we pay and get a new hub!! New customers get it for £25

  • AndrewKerrison6 Andrew Kerrison (@AndrewKerrison6) reported from Rotherham, England

    @virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice

  • ArmitageJohn John Armitage (@ArmitageJohn) reported from Sheffield, England

    @virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!

  • TezzaBelle88 Terry Hague (@TezzaBelle88) reported from Sheffield, England

    Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia hi virgin can you explain why you've referred me to a debt collection agency after I cancelled my service within 14 days snd returned equipment as it was a failed install and was advised I wouldn't be charged ? You also luckily never cancelled my sky .

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.

  • maddyarden Prof Maddy Arden (@maddyarden) reported from Sheffield, England

    @virginmedia our broadband down without warning and service update says you hope to fix this by 5th April! Why so long? We rely on this for work - unacceptable

  • SBOmad Adam Hutt 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@SBOmad) reported from Swinton, England

    @virginmedia Broadband went back down for me around 16:30 and no internet etc and like others your website is still failing

  • DeborahTaylor3 Debbie 💜 🦋🦉 (@DeborahTaylor3) reported from Sheffield, England

    @virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response

  • VanceBulla V-Bull (@VanceBulla) reported from Brampton Bierlow, England

    @virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service

  • TezzaBelle88 Terry Hague (@TezzaBelle88) reported from Sheffield, England

    I’m gonna stop having days off because every time I do the WiFi seems to be down #VirginMedia

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @PaulbernalUK @virginmedia I can’t help with that. Good luck.

  • Helen_Claire71 Helen-Claire Stone (@Helen_Claire71) reported from Sheffield, England

    @virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.

  • Callum_SEND Callum 🏳️‍🌈 🔴⚪⚫ ☮️ (@Callum_SEND) reported from Brampton Bierlow, England

    @DysphasiaPV @virginmedia Product is good but customer service terrible

  • Sedontane Thomas Foster (@Sedontane) reported from Newbold, England

    @nickkzie @scazz786 @virginmedia I have their business broadband, it's been awful. I then pulled the Internet cable out of the modem and fell back on the 4G backup on my plan. Fixed. I'll plug the cable back in tomorrow and get my speed back.

  • lettielou05 lettiebella🦉🇬🇧 (@lettielou05) reported from Sheffield, England

    @virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help

  • AnnielizzieSten Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England

    @PaulbernalUK @virginmedia It’s fine here but earlier in March we were left without any service for days at a time . The reason given was service upgrades. Ring them on 150 for an automated update

  • YorkshireChuff Yorkshire Chuff (@YorkshireChuff) reported from Sheffield, England

    Reading all the tweets from you idiots who haven't got unlimited 5g hotspot. Been paying for this for years. For this very moment. **** you #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NoLiesSpokeHere 🌈\o/☘ (@NoLiesSpokeHere) reported

    So while everyone is complaining they can't watch Netflix etc... my elderly mum and others in the street are without phones as they don't use mobiles. This is why no-one should depend on the Internet and the fancy technology. Landlines never fail @virginmedia @BTCare

  • csljohnkirby John Kirby (@csljohnkirby) reported

    @virginmedia Thank you for your kind offer, but it is not for public consumption here, nor should it take a post on social media to get even basic customer service from an organisation

  • csljohnkirby John Kirby (@csljohnkirby) reported

    @virginmedia The system is sending me around in endless loops, every time I ask to speak to a customer agent, he say it need to check.

  • csljohnkirby John Kirby (@csljohnkirby) reported

    @virginmedia Again, thank you, but I have now wasted enough time on it, and have made a formal complaint now. Have a nice weekend.

  • csljohnkirby John Kirby (@csljohnkirby) reported

    @virginmedia Stuck in an endless loops on the phone, just a useless customer service experience

  • spud81 Nicola Murphy-Lunn (@spud81) reported

    @virginmedia just spent 20 minutes on hold for an agent to answer but not speak I didn’t cut the call - they did after about 5 minutes - mustn’t want to work Saturdays so not only do I have ABYSMAL WiFi I get matched service from your agents

  • cpfc_taylor Taylor (@cpfc_taylor) reported

    @virginmedia Worst internet provider in the uk

  • Mazzareece999 Mason (@Mazzareece999) reported

    @virginmedia It’s not good enough, it’s now Saturday morning turning to afternoon and the internet has been gone since Wednesday night **** give me no bs about your workers are cut for the job, it doesn’t take 3 days to fix it

  • jonnyw71 Jonny Whitehead (@jonnyw71) reported

    @virginmedia @shaunabanksxo It doesn’t actually list anything though! You just get stuck in an endless loop of “check your status”…”we can’t work it out so contact us”…”Cora can’t help other than try checking your status”…and back to the beginning again. It’s really not good enough.

  • Raph_P11 R.President 🇬🇩🇱🇨 (@Raph_P11) reported

    @virginmedia are terrible man. Constant wifi issues