Virgin Media Outage Report in Sheffield, England
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The latest reports from users having issues in Sheffield come from postal codes S2, S5, S35 and S8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Chesterfield, Barnsley, Sheffield, Rotherham and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
Internet | |
| Barnsley |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Wi-fi | |
| Sheffield |
Internet | |
| Barnsley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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Paul David Phillips
(@paul_phillips83) reported
from
Barnsley, England
@virginmedia been on hold 15 minutes your agent been back to me yet again same telling me I have to pay extra why do virgin think that if you charge extra this will fix an issue #badcustomerservice actually get it right first time to stop repeat calls
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Paul David Phillips
(@paul_phillips83) reported
from
Barnsley, England
@virginmedia the cheek or virgin media staff complain about virgin router dropping out constantly call raise a complaint and tell them router is disconnected from network and request a hub 4 as been told this is what’s needed I get told I have to upgrade to 1 gig for new router
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting
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Sam Watts
(@SamWatt30745054) reported
from
Barnsley, England
@virginmedia you are aware that a lot of older, more vulnerable people have had alarm and safety devices installed that depend on a safe, fast, reliable service. The one that they, like, you know pay a lot of money for
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia And I can’t raise a complaint on the site without having an account, which I don’t have, so that is a pointless endeavour as well
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Andy Kershaw Media 🎙
(@andyksheffield) reported
from
Sheffield, England
@virginmedia @lionsgateplusuk Wish I could enjoy this but my so called 500mb service is so poor I’ve virtually been without internet for a week. Finally your team viewed it as urgent because I do work from home on Zoom and…an engineer is coming on Tuesday. When BT Reach put full fibre in my area it’s bye bye
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Andrew Poppleton 💙
(@popsgolf) reported
from
Wentworth, England
@O2PriorityUK I’m struggling to connect with app. I’m a @virginmedia account holder. Initial you sent me a code but via my mobile. Now my phone number is placed in the box it doesn’t recognise it. Help?
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
That’s it after years of being with @O2 I nolonger trust you &neither can my parents on @virginmedia nextdoormy dad 79 yesterday &myself need a working phone no signal, calls when there is a signal ( although) notstrong dropping Medical assistance needed earlier &again no signal
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Andy Kershaw Media 🎙
(@andyksheffield) reported
from
Sheffield, England
@StueyDay @virginmedia @lionsgateplusuk The service is awful and customers find it too hard to get a prompt response. Last time this happened it took at least 8-10 emails before they got past the automated letter asking me to switch off, reboot and check all the connections.
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Sam Watts
(@SamWatt30745054) reported
from
Barnsley, England
@virginmedia I’ve run test after test, at least 5-6 outages a month for last 2 years. Horrendous service and this is the final straw unless you offer me a refund of say £20 a month for last two years, if not I’m going BT and a dodgy box from Mad Frank in pub
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road
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Sam
(@samthompson98_) reported
from
Rotherham, England
Sky sports red button not working with @virginmedia there’s a shock
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes both mum n dad are virgin and we’re still getting no signal
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I tried that and that’s how I got stuck in this situation. Is there a number I can call that is DIRECT for a complaint?
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Sam Watts
(@SamWatt30745054) reported
from
Barnsley, England
@virginmedia No it didn’t help, what is the score SL V England John
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark S 121115 🇮🇪🏁😷🇺🇦
(@mstorey2015) reported
@virginmedia WiFi has gone down again.
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Sharon Talbot
(@Grohldoll70) reported
@virginmedia Trying to upgrade online, won't let me, can't go to chat and the service member on the phone wants an astronomical price. Could you advise when the online server will be up and running
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Fiona Faulkner
(@MadammeFiFi) reported
@virginmedia do you know what vulnerable customer even is? #virginmedia
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Paul Dixon
(@daddydikko) reported
@virginmedia Number ??? They never work on chat
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Andy Osira 💙
(@AndyOsira) reported
@virginmedia blacklist operators UCEPROTECTL2/L3 are listing your whole Croydon UBR IP address range as a source of spam - (i.e., the entire range of IP addresses is blocked as a result of you, the ISP/provider, hosting spammers) - how can you help with this ?
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Sharon Talbot
(@Grohldoll70) reported
@virginmedia Unfortunately not I am just taking my son to camp. I will try again tomorrow and if not I will cancel and go elsewhere
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Fiona Faulkner
(@MadammeFiFi) reported
@virginmedia who don’t support you when there’s high fuel costs & money is tight. Not asking the world, but a little help!! They also think the pandemic is over!!! Time to change provider me thinks.
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Dan C
(@claaarkkkeeeeey) reported
@virginmedia just wondering why when I phone up customer service and ask if my account has insurance they confirm it has but when the insurance team look at my “account” nothing shows up. I filed the missing phone 1st of May. Still waiting on an outcome? Thanks!
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Kaysee
(@kayseedouglas) reported
@virginmedia I was on the phone for over 40 minutes, currently sat waiting on the phone now. Really not happy with your service
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Fiona Faulkner
(@MadammeFiFi) reported
@virginmedia Yes it was customer collections. I’m trying to get a little help with my bill & I was met with a team that can’t as they can’t do anything more for me that what they have already done. I’m asking for an extension till the 20th May. It’s hard enough at the moment.