Virgin Media outages and service status in Sheffield, England
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Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Sheffield, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Apr 23, 11:59 PM GMT+1.
- Internet (79%)
- TV (14%)
- Wi-fi (7%)
The latest reports from users having issues in Sheffield come from postal codes S35 , S5 , S4 , S21 , S13 and S9 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Rotherham, and Chesterfield.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield
|
TV | 3 hours ago |
|
Barnsley
|
Internet | 19 hours ago |
|
Rotherham
|
Internet | 1 day ago |
|
Barnsley
|
Internet | 5 days ago |
|
Sheffield
|
Internet | 14 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported from Barnsley, England@virginmedia Yes but can never get through via phone
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Mark Bell (@67BLADE) reported from Chesterfield, England@virginmedia I have tried that text service for the last two days. ‘Terri BOT’ is no use. I need to speak to a real person . All that needs doing is the issue of a new bill without the £35 activation fee. This is becoming the worst decision I’ve ever made in relation to switching broadband
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Andrew Kerrison (@AndrewKerrison6) reported from Rotherham, England@virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it
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Amanda Brightmore (@mandybaps1) reported from Sheffield, England@virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.
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Barry Wilkinson (@millersfm2011) reported from Conisbrough, England@virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.
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Debbie 💜 🦋🦉 (@DeborahTaylor3) reported from Sheffield, England@virginmedia what's the issue with answering a call? Line went dead, my mum can't receive incoming texts and is due an upgrade. Your customer service is terrible, God only knows what will happen when I call for TV
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Victims Voice (@victimsvoice73) reported from Sheffield, England@virginmedia Yes both mum n dad are virgin and we’re still getting no signal
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Sam Watts (@SamWatt30745054) reported from Barnsley, England@virginmedia I’ve run test after test, at least 5-6 outages a month for last 2 years. Horrendous service and this is the final straw unless you offer me a refund of say £20 a month for last two years, if not I’m going BT and a dodgy box from Mad Frank in pub
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Victims Voice (@victimsvoice73) reported from Sheffield, England@mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx
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Tom “Harlam” King (@HarlamTK) reported from Wombwell, England@virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting
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Callum 🏳️🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported from Brampton Bierlow, England@virginmedia @virginmedia @O2 if you're going to sell merged packages to your customers then you really need to improve your joint customer service.. just batting me back to the other without an answer is simply unacceptable
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Chris,,,, (@pidgpie) reported from Rotherham, England@virginmedia mandatory internet down again S65
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adam (@Adz_lufc) reported from Wentworth, England@virginmedia your chat bot is broken, how hard it is yo actually speak yo someone who knows what they are talking about
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Reece Bryan (@ReeceBryan94) reported from Wombwell, England@virginmedia how do we get the new wifi extender pods or a new Virgin Hub? Our wifi signal and speed changes dramatically between the front and back of the house, the coverage is dreadful
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Calming Chameleon (@Mashcat) reported from Sheffield, England@koffee_truffles @virginmedia It admits it’s not working .. says my coverage of a **** .. then offers to fix it for another £60/year .. same week they send me a letter to say my bill is increasing anyway .. clearly forgotten we’re in a pandemic!!!
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Andy Kershaw Media 🎙 (@andyksheffield) reported from Sheffield, England@StueyDay @virginmedia @lionsgateplusuk The service is awful and customers find it too hard to get a prompt response. Last time this happened it took at least 8-10 emails before they got past the automated letter asking me to switch off, reboot and check all the connections.
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Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England@virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.
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David JS Dawkes-Hall 💙 (@statto95) reported from Hoyland Nether, England@virginmedia I pay £50 a month for my WiFi and Internet, any particular reason it keeps going down.....??
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Reece Bryan (@ReeceBryan94) reported from Wombwell, England@virginmedia when are you going to start issuing people the Hub 4 as the SH3 is useless for delivering wifi. Doesn’t help that you seem to be constantly having issues and massive speed problems over the last month. Any chance of us actually getting a service that we pay for?!
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Rt. Hon Annie (@AnnielizzieSten) reported from Sheffield, England@virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RAT PT 01 🏴🇬🇧 (@Dekka_44) reportedLost my blue tick due to a banking error. I absolutely ******* hate virgin bank. Never had these issues when it was Yorkshire bank. Had virgin media payment bounce back for 3 months, octopus energy almost 2 month. Money went out then came back again. I didn't realise at the time.
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BigF (@Bigg_F_) reported@virginmedia my broadband has been intermittent (mostly off) for the last 4 days. Can’t get through on phone. AI chat only suggests factory reset of hub. Each time I do a status check it says intermittent signal in your area check back in 24 hours. It’s now been 4 DAYS.
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Martinayres65@outloo (@Martinayres65o1) reported@virginmedia when are you going to fix our broadband. We have been without broadband for 6 days now. My partner offers online psychotherapy support for people with blood cancers and has had to cancel appointments because of this.
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Claire Wilson (@choc1982) reported@virginmedia I am absolutely disgusted in the service I have been receiving over the last week. I have been with you 12 years and calls have been cut off. WhatsApp chats have been ended while trying to go over offers. Which may I say are shocking. You get nothing for being loyal.
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Jamie Pinner (@JamiePinner) reported@entrustTMF @virginmedia Mine too. Was super slow and now when turn on and off just flashes green. That similar? I’m in London
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kevan ramsdale (@KevanRamsdale) reported@Claim_Respond_V I appreciate Virgin Media complying with the EA2010 trying to dictate the terms you provide a service is both unlawful & arrogantly ignorantly rude #disabledhatecrime you can find my details through my account!
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John James (@_kimosabe_) reported@virginmedia absolutely disgusting Customer Service I’ve been told for 3weeks HBO max is free with TNTspots only to just been told it’s not now unbelievable service I have it in writing and verbally been told it’s free
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Witter (@Witter10995102) reported@indepdubnrth @Jklunden Yes Virgin media and newstalk just as bad
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Road Painter (@RoadPainter) reported@virginmedia Thank you but please don't be concerned. I don't post my personal details on here (my legal name is not Painter, R) so any attempt to gain access would fail.
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AM (@itsmeitsmeandy) reported@bt_uk and by any chance if you @giffgaff can actually get of your backsides and at the very least give me a engineer appointment date been waiting a month now nothing maybe i should cut out the middle man and contact your friends @virginmedia directly