Virgin Media

Virgin Media Outage Report in Sheffield, England

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The latest reports from users having issues in Sheffield come from postal codes S35, S8, S12, S4, S7, S6 and S2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sheffield, England 12/12/2025 22:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Barnsley, Sheffield, Rotherham, Chesterfield, Mexborough and Dronfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomBarnsley Internet
United KingdomSheffield Internet
United KingdomSheffield TV
United KingdomBarnsley Internet
United KingdomRotherham Internet
United KingdomChesterfield Phone

Community Discussion

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Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • alexwhit3head_ Alex (@alexwhit3head_) reported from Sheffield, England

    Coincidence that BT & EE has been selling broadband all day in area and now my @virginmedia is down.

  • SamWatt30745054 Sam Watts (@SamWatt30745054) reported from Barnsley, England

    @virginmedia you are aware that a lot of older, more vulnerable people have had alarm and safety devices installed that depend on a safe, fast, reliable service. The one that they, like, you know pay a lot of money for

  • giinagii GiinaGii 🐱🌿 (@giinagii) reported from Sheffield, England

    @virginmedia Third time it's been down today now. Yes completely down, we have no Internet at all. What other services do you mean? We only have broadband with you. Yes, I've booked but not until next week, we CAN NOT have this service for 3-5 days before someone comes out?!

  • SamWatt30745054 Sam Watts (@SamWatt30745054) reported from Barnsley, England

    @virginmedia No it didn’t help, what is the score SL V England John

  • HarlamTK Tom “Harlam” King (@HarlamTK) reported from Wombwell, England

    @virginmedia I tried that and that’s how I got stuck in this situation. Is there a number I can call that is DIRECT for a complaint?

  • mandybaps1 Amanda Brightmore (@mandybaps1) reported from Sheffield, England

    @virginmedia No one has informed me of this, I feel I have been misold again very poor. No one mentioned this previously I have been told it was a new promotional that was added, so again alot of tosh. Does anyone know what they are doing at virgin.

  • HarlamTK Tom “Harlam” King (@HarlamTK) reported from Wombwell, England

    @virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting

  • giinagii GiinaGii 🐱🌿 (@giinagii) reported from Sheffield, England

    @virginmedia So you're telling me to be without stable /any Internet for at least 3-5 days and that is okay and acceptable? No. We work from home. You need to fix this.

  • mandybaps1 Amanda Brightmore (@mandybaps1) reported from Sheffield, England

    @virginmedia Useless you haven't addressed my points. I will go directly to the managing director Lutz Schueler. Really disappointed and I woukd have expected better considering I have been a loyal customer.

  • HarlamTK Tom “Harlam” King (@HarlamTK) reported from Wombwell, England

    @virginmedia And I can’t raise a complaint on the site without having an account, which I don’t have, so that is a pointless endeavour as well

  • giinagii GiinaGii 🐱🌿 (@giinagii) reported from Sheffield, England

    @virginmedia Thanks for absolutely no help what so ever. Please fix your issues

  • paul_phillips83 Paul David Phillips (@paul_phillips83) reported from Barnsley, England

    @virginmedia been on hold 15 minutes your agent been back to me yet again same telling me I have to pay extra why do virgin think that if you charge extra this will fix an issue #badcustomerservice actually get it right first time to stop repeat calls

  • giinagii GiinaGii 🐱🌿 (@giinagii) reported from Sheffield, England

    @calvg @virginmedia Thank you 🙏 Stop blaming us and be responsible for your crap connections

  • RomegouxLouis Louis Romégoux (@RomegouxLouis) reported from Sheffield, England

    @virginmedia please sort the Sky Red button issue which is preventing Sheffield United fans subscribed to Virgin from experiencing the service they've paid for.

  • andyksheffield Andy Kershaw Media 🎙 (@andyksheffield) reported from Sheffield, England

    @StueyDay @virginmedia @lionsgateplusuk The service is awful and customers find it too hard to get a prompt response. Last time this happened it took at least 8-10 emails before they got past the automated letter asking me to switch off, reboot and check all the connections.

  • paul_phillips83 Paul David Phillips (@paul_phillips83) reported from Barnsley, England

    @virginmedia the cheek or virgin media staff complain about virgin router dropping out constantly call raise a complaint and tell them router is disconnected from network and request a hub 4 as been told this is what’s needed I get told I have to upgrade to 1 gig for new router

  • GAMINGDRAGONUK GAMING DRAGON (@GAMINGDRAGONUK) reported from Hoyland Nether, England

    @virginmedia I already have and I reported the fault bit it see like you have a service outage in my area

  • andyksheffield Andy Kershaw Media 🎙 (@andyksheffield) reported from Sheffield, England

    @virginmedia @lionsgateplusuk Wish I could enjoy this but my so called 500mb service is so poor I’ve virtually been without internet for a week. Finally your team viewed it as urgent because I do work from home on Zoom and…an engineer is coming on Tuesday. When BT Reach put full fibre in my area it’s bye bye

  • mandybaps1 Amanda Brightmore (@mandybaps1) reported from Sheffield, England

    @virginmedia I've emailed MD and they called me within the hour and sorted my issue out within 10 minutes. You should be ashamed of yourselves

  • HarlamTK Tom “Harlam” King (@HarlamTK) reported from Wombwell, England

    @virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jwr79 james ridley (@jwr79) reported

    @virginmedia Looks like we know what the issue is. Because we're now on 5g it appears that we have been moved to Vodafone from EE. This was not made clear when we took out our contract so I now have a phone I can't use as Vodafone is totally useless at SY9. Seriously unhappy.

  • Allensmith81 Allen Smith (@Allensmith81) reported

    hey @virginmedia why have your servers disappeared from @Speedtest ?? I now can not validate I am getting my full service from you #SpeedCoverup

  • dave_suspect Dave avgeek Mon🏴󠁧󠁢󠁳󠁣󠁴󠁿 ✈☉🍺🍸 (@dave_suspect) reported

    @virginmedia evening team, how do we cancel our Internet? Just started today but the box isn't compatible due to the fact we don't have the connections, can u advise plz? Many thanks

  • TinaHug56582511 Tina Huggins (@TinaHug56582511) reported

    @virginmedia What exactly is the messaging service? Will I not need an account number?

  • gorkaam Gorka (@gorkaam) reported

    @virginmedia The issue is we don’t have internet, the wifi symbol is on the devices however there is not internet connection. Also, we have spoken with a technical guy and he told us the router has not been connected to the fibre

  • rez05973949 rez (@rez05973949) reported

    @virginmedia Just as bad on the phone. Ok.

  • amodelofcontrol adam w (@amodelofcontrol) reported

    @virginmedia I've not been able to reach the team, no. The email(s) have given no detail - workmen were here to correct a minor issue at the street point yesterday, but they were of the view that it should have been fine for Monday (orig date). So I don't know what's changed.

  • jennybobbs Jennybobbs (@jennybobbs) reported

    @virginmedia are there any issues going on in the m22 postcode currently? Wifi has been off for the last 20 minutes?

  • Rossi2k Ross Wilcox (@Rossi2k) reported

    @virginmedia Apologies but I have done this so many times now it is beyond a joke. Complaint open since late Feb. Explained over 10 times. Web chats galore and them promised a manager will call me. Last time late last week even gave dates and times when I was available. Still no call. #failed

  • TinaHug56582511 Tina Huggins (@TinaHug56582511) reported

    @virginmedia Can you give me the name and email address of your CEO. I have wasted 2 days of my very precious life waiting either for you or on hold. The only part of your company that communicates is you, however you can't help with anything other than unhelpful guidance.