Virgin Media

Virgin Media Outage Report in Sheffield, England

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The latest reports from users having issues in Sheffield come from postal codes S8, S12, S4, S7, S6 and S2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sheffield, England 12/08/2025 09:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sheffield, England

The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Rotherham, Chesterfield, Mexborough and Dronfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield TV
United KingdomBarnsley Internet
United KingdomRotherham Internet
United KingdomChesterfield Phone
United KingdomRotherham Internet
United KingdomMexborough Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • ianpnaylor Ian Naylor (@ianpnaylor) reported from Sheffield, England

    Dealing with ongoing @virginmedia connection issues whilst trying to work is bad enough, but then repeated issues whilst trying to watch #sheffieldUnited lose again is just too much. Especially as my bill is pushing £50 a month. Can't work, can't suffer the footie. Come on virgin

  • ReeceBryan94 Reece Bryan (@ReeceBryan94) reported from Wombwell, England

    @virginmedia when are we going to finally have some functional WiFi service from yourself? 3/4 days constant issues... pathetic

  • loonylankylegs 🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported from Barnsley, England

    @virginmedia Yes but can never get through via phone

  • summitsleap Anita Whittaker (@summitsleap) reported from Conisbrough, England

    If you are going to cancel a contract and move to a new provider, don't rely on them taking action from your phone request. They can always say you didn't call then continue to charge for something more expensive, @virginmedia will then pass you to debt collection companies.😔

  • statto95 David JS Dawkes-Hall 💙 (@statto95) reported from Hoyland Nether, England

    And the 4th time today everything has gone down. How am I meant to run a medical company control room when my Internet keeps dropping out? @virginmedia are you going to pay the company for loss of income which is being suffered? Or me for that matter.....

  • Amy_1867 Amy 🦉 (@Amy_1867) reported from Sheffield, England

    @virginmedia whenever I’m on zoom upstairs and away from my route my wifi always seems to drop out. It’s always says my internet connection is unstable. I’ve restarted router etc is there anything else I can do to boost it

  • Helen_Claire71 Helen-Claire Stone (@Helen_Claire71) reported from Sheffield, England

    Recently renegotiated my contract with @virginmedia just received notification that they are billing me for 50% more than was agreed. Called them and they cannot explain why, and have registered my complaint and someone will call me at some point in the next 48 hours. Scandalous

  • millersfm2011 Barry Wilkinson (@millersfm2011) reported from Conisbrough, England

    @virginmedia Well this is a cracking start. A call back tomorrow rescues the situation. Been a virgin customer since broadband came along. Fingers crossed.

  • ReeceBryan94 Reece Bryan (@ReeceBryan94) reported from Wombwell, England

    @virginmedia when are you going to provide a functional service? Having to constantly reboot your pile of **** “Superhub 3” multiple times a day because you’re saying that’s the fault... what exactly am I paying for? #Virginmediaisshite

  • victimsvoice73 Victims Voice (@victimsvoice73) reported from Sheffield, England

    @mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx

  • summitsleap Anita Whittaker (@summitsleap) reported from Conisbrough, England

    @virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct

  • loonylankylegs 🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported from Barnsley, England

    @virginmedia No it's always slow lately

  • sihackett86 simon (@sihackett86) reported from Sheffield, England

    @virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please

  • loonylankylegs 🇬🇧Russelena Jessie🇬🇧 (@loonylankylegs) reported from Barnsley, England

    @virginmedia still not gettingg full speed for connection on internet, very slow, phone lines a joke still to get through - Covid as per usual - fed up of slow speeds constantly after new router!!! Please sort yourselves out!!!

  • millersfm2011 Barry Wilkinson (@millersfm2011) reported from Conisbrough, England

    @virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.

  • ianpnaylor Ian Naylor (@ianpnaylor) reported from Sheffield, England

    @virginmedia Not really. He said that there had been an outage in the area. That seems to happen nearly every day at the moment. Resetting the box multiple times, running a test, waiting then hoping.

  • ianpnaylor Ian Naylor (@ianpnaylor) reported from Sheffield, England

    @virginmedia Only have broadband but it causes streaming issues. Service been terribly disrupted now for a couple of months.

  • ReeceBryan94 Reece Bryan (@ReeceBryan94) reported from Wombwell, England

    @virginmedia when are you going to start issuing people the Hub 4 as the SH3 is useless for delivering wifi. Doesn’t help that you seem to be constantly having issues and massive speed problems over the last month. Any chance of us actually getting a service that we pay for?!

  • pidgpie Chris,,,, (@pidgpie) reported from Rotherham, England

    @virginmedia mandatory internet down again S65

  • statto95 David JS Dawkes-Hall 💙 (@statto95) reported from Hoyland Nether, England

    @virginmedia I pay £50 a month for my WiFi and Internet, any particular reason it keeps going down.....??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lukefairbairn7 Luke Fairbairn (@lukefairbairn7) reported

    Currently 1 hour and 36minutes on hold to @virginmedia sort it out. Customer services and service overall is shocking

  • ADotG Adam Galpin (@ADotG) reported

    @virginmedia I got through to your call centre and have arranged for my bank to return the money. Really disappointing customer service as I was told I could not get a refund on the first call and the mistake I highlighted was not sorted out as promised, so had to go though it all again.

  • NellaDeLuca Nella De Luca 💙 (@NellaDeLuca) reported

    @virginmedia this is the last straw is one problem after the other with your company! We’ve been waiting for a call since 10am, no one bothers to take responsibility for this Virgin engineer gross incompetence #VirginMedia

  • jagsv777 Jagruti Vasanji (@jagsv777) reported

    @virginmedia I need to cancel my contract. Can’t get through on the phone line as say you’re too busy. Please can someone contact me ASAP.

  • KenGBlack1 Ken Black (@KenGBlack1) reported

    @virginmedia I would like to cancel my contract with you. Could you please send me details of how I can do this please.

  • ianjohnson1965 Ian Johnson (@ianjohnson1965) reported

    @virginmedia No issues according to website,I get a signal from the hub it’s just the data coming through it drops in and out. Think we need new hub 🤔

  • nickbwzr NickBwzr (@nickbwzr) reported

    @virginmedia and now after 2 hours 47 minutes you have hung up on me. Wow! absolutely horrendous and still no guarantee anyone sorting our issues

  • OtherStevie Ste C (@OtherStevie) reported

    @virginmedia @EliseDN2 To add to what Elise is saying. The website is so woefully crap. The "message us" button just sends you back to the homepage. I'm trying to find a number to call someone and that is it's own challenge.

  • aysha_happy1 #FreeThoseInNeed (@aysha_happy1) reported

    @tinchipedia @virginmedia when you do manage to cancel go with a different company like BT they have zero issues or even sky atleast you can get through to them asap.

  • BarryGauntlett Barry Gauntlett (@BarryGauntlett) reported

    @virginmedia I will be leaving you and have cancelled my direct debit. 3 weeks without the issue being solved. Poor service from your engineer. Hugely incompetent telephone staff.IF you get through. Then funnily enough. Over 3 hours separately on hold to the disconnections team😡