Virgin Media Outage Report in Sheffield, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sheffield come from postal codes S5, S2, S1, S6 and S7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sheffield, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Barnsley, Chesterfield, Rotherham and Mexborough.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Wi-fi | |
| Barnsley |
Total Blackout | |
| Barnsley |
Internet | |
| Sheffield |
TV | |
| Barnsley |
Internet | |
| Chesterfield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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Reece Bryan
(@ReeceBryan94) reported
from
Wombwell, England
@virginmedia how do we get the new wifi extender pods or a new Virgin Hub? Our wifi signal and speed changes dramatically between the front and back of the house, the coverage is dreadful
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Peter Boardman
(@peterboardman64) reported
from
Chesterfield, England
@virginmedia no internet service in Chesterfield S40? What’s the problem?
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Mark Bell
(@67BLADE) reported
from
Barlborough, England
@virginmedia I need to speak to customer services about a mis sold installation
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Chris,,,,
(@pidgpie) reported
from
Rotherham, England
@virginmedia mandatory internet down again S65
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Mark Bell
(@67BLADE) reported
from
Barlborough, England
@virginmedia I finally got through to a real person via text today and booked a landline appointment, although It’s not the anytime plan that I wanted . Never had so much trouble switching provider. Almost not worth it.
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simon parkinson
(@parky1021) reported
from
Barnsley, England
@virginmedia WiFi constantly dropping out. How do I fix this plz
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Mark Bell
(@67BLADE) reported
from
Barlborough, England
@virginmedia I had Virgin broadband installed yesterday but need a landline . Unable to get through to customer services. Should have been set up with the broadband . Engineer said I was miss sold the standalone package . Now I’m without a phone.
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David JS Dawkes-Hall 💙
(@statto95) reported
from
Hoyland Nether, England
@virginmedia I pay £50 a month for my WiFi and Internet, any particular reason it keeps going down.....??
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David JS Dawkes-Hall 💙
(@statto95) reported
from
Hoyland Nether, England
And the 4th time today everything has gone down. How am I meant to run a medical company control room when my Internet keeps dropping out? @virginmedia are you going to pay the company for loss of income which is being suffered? Or me for that matter.....
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John Murphy
(@John_murphy1) reported
from
Sheffield, England
@virginmedia how do I order a new hub please? My current one loses network access and needs rebooting every hour or so. Not ideal when working from home. There are no known service issues so I’m thinking it’s a hub issue.
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paul whittick
(@whittickdiver) reported
from
Sprotbrough, England
@virginmedia after five years of custom you would rather me terminate my contract that provide me with the new router that you promised me as part of my new deal! Diabolical service!
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Leanne Rebecca
(@leannerains) reported
from
Sheffield, England
@SkyHelpTeam went to renew our sky package and they quote us £99 for new package deal bye bye sky il cancel our sky package and go somewhere else and maybe try @virginmedia #ripoff
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Claire Stewart
(@chococlaire77) reported
from
Sheffield, England
Well @virginmedia what a waste of our time today,we booked an engineer in the time slot 8-12,and nobody arrived I’m afraid.Tried contacting you,and can’t get through...can anyone help?
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Amy 🦉
(@Amy_1867) reported
from
Sheffield, England
@virginmedia whenever I’m on zoom upstairs and away from my route my wifi always seems to drop out. It’s always says my internet connection is unstable. I’ve restarted router etc is there anything else I can do to boost it
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Andrew Lee
(@goonie2008) reported
from
Sheffield, England
@virginmedia @O2 Its definitely you lot Robin as your broadband service was a disgrace when I moved to you and I had to pay out for cancelling contract early. If this is what’s to come O2 then you will a customer of over 15 years.
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Mark Bell
(@67BLADE) reported
from
Barlborough, England
@virginmedia I spoke to an advisor called Gillian from Sheffield and she escalated my numerous complaints on Saturday. Promised a manager call crack but I got nothing . It’s getting to the stage that the best course of action would be to cancel the lot but that won’t get my landline back
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Sam Millington
(@cranworth791) reported
from
Rawmarsh, England
@virginmedia Yeah that’s fine, or just a phone number / person to deal with? It’s my parents business and they have their property engineers coming out to view the issue on Monday. I assume they will be in touch themselves regarding the issues. Luckily it’s just rain water, and not sewage.
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Tom Clark
(@Ray_Lennox) reported
from
Sheffield, England
@virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks
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Mark Bell
(@67BLADE) reported
from
Chesterfield, England
@virginmedia I have tried that text service for the last two days. ‘Terri BOT’ is no use. I need to speak to a real person . All that needs doing is the issue of a new bill without the £35 activation fee. This is becoming the worst decision I’ve ever made in relation to switching broadband
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Marc Riley
(@Sheffield_Boy) reported
from
Sheffield, England
@virginmedia got a flashing Internet light on router that won't go away so my WiFi (and therefore TV/ streaming etc) not working. Tried rebooting, resetting, the works. Online help / faq no help. Are there any issues?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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O'Tim
(@OTim92391842) reported
@virginmedia Have spent hours trying to reach a human (all programmed as a bot) & emailing! Only to be told everything's fine with the signal TO the house - THE WIFI NEEDS TO WORK INSIDE but no technician will attend. Going round in circles & risk losing my new job! Landline tel # please.
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becky ellison
(@beckyel02601910) reported
Can someone tell me how to get support from @virginmedia after spending umpteen times on hold for over 35 mins and a promise to get a call back it never happens. Meanwhile I am still paying them over £80 for a **** service. Technical issue? Just sort it!!
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Gizmo Gamez
(@gamez_gizmo) reported
@virginmedia Can u please send me the customer service number!
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K Dudakia 🕉 🙏 v(^_^)v
(@kk_OEG) reported
@virginmedia I am sorry - but your mobile phone network has been down in CR2 area for more than 16 hours. Your website ignore this, there is no feedback to users. What is going on? @richardbranson
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Mike
(@Micronet1401) reported
@wapodavenport I'm sure every Virgin Media customer and British tax payer would be more than happy for Branson to go into space and stay there.
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Sally
(@Sally35985417) reported
@virginmedia On multiple occasions I have been informed the Field Team will repair the issues. However there is no Fields person skilled as per your advisor to repair these damages. STOP LYING AND BE HONEST TO YOUR CUSTOMERS WHO PAY YOU. Fraudulent and breaching compliance.
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Calum Burke
(@calumburke) reported
@virginmedia Terrible customer service. I’ve been waiting for a call back for nearly four days regarding delayed internet installation. Likely taking my ££ elsewhere.
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Martin (stay at) Homent 🦊
(@RedFoxBandit) reported
Hey @virginmedia any reason you put the phone down on customers once they’ve been waiting for 15 minutes for help and have been passed between all your teams? @virginhelp
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Gizmo Gamez
(@gamez_gizmo) reported
@virginmedia I’ve just ran the online test and been told there’s no issues but I still can’t get connected from my bedrooms or toilets so obviously there is an issue. Oh and I’ve also just been kicked from the live that too by the idiot person I was talking too! This happens all the time!
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Sally
(@Sally35985417) reported
@virginmedia @richardbranson- feel free to ask your company to make effort and repair the damages they caused to my property. Complaint ref C-0206211109. I worked very hard to purchase my property and your Team have caused property damage. Do you think this is acceptable?