Virgin Media Outage Report in Widnes, Borough of Halton, England

Problems in the last 24 hours in Widnes, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Widnes, England

The most recent Virgin Media outage reports came from the following cities: Prescot, St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, and Widnes.

City	Problem Type	Report Time
Prescot	Internet	2 days ago
St Helens	Wi-fi	2 days ago
St Helens	TV	5 days ago
Liverpool	Wi-fi	5 days ago
Liverpool	Internet	8 days ago
Liverpool	Internet	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Widnes, England

Latest outage, problems and issue reports in Widnes and nearby locations:

• 
  Paul Rooke (@thereal_rookie) reported 8 minutes ago from Prescot, England

  @virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.

• 
  Dan Cad (@coachdancad) reported 14 minutes ago from Liverpool, England

  @virginmedia No reported issues. Used the guide before - it’s why I moved the router. Poor signal is because I moved the PS4 5ft across the room. But it’s less than 5m away from the router in a straight line - obscured only by the floor and the tv is sits next to.

• 
  YODELhell (@YODELhell) reported 15 minutes ago from Ellesmere Port, England

  @virginmedia @Ramsey255Joanne HOW DARE you keep telling customers to contact YOUR chosen courier. The contract is between YODEL and Virgin. YODEL, if they even answer, will tell the customer to contact the sender. YOU chose them. YOU deal with them.

• 
  YODELhell (@YODELhell) reported 22 minutes ago from Ellesmere Port, England

  @virginmedia @natashaoneill_ We’re getting sick of saying this. It’s NOT the customer’s responsibility to contact YODEL. Virgin hired them. Contract is with Virgin. All YODEL will do is tell the customer to contact Virgin. Stop lying to customers.

• 
  Dave Carson (@DCBlue11) reported 24 minutes ago from Liverpool, England

  @virginmedia Re: Wi-Fi cutting out, exclamation mark .Samsung blame your hub @virginmedia blame Android 8.0.meanwhile my service gets worse with no solution in sight. #frustrated

• 
  beth (@alchteb) reported 24 minutes ago from Warrington, England

  went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!

• 
  Grolshy (@JonGre69) reported 24 minutes ago from St Helens, England

  @virginmedia ****** Taliban getting WiFi signal in caves in Afghanistan and I can’t get a signal in most rooms in my ****** house

• 
  beth (@alchteb) reported 28 minutes ago from Warrington, England

  went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!

• 
  ann (@lestervose) reported 28 minutes ago from Haydock, England

  @virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help

• 
  David Brindle (@dbrindle92) reported 30 minutes ago from Liverpool, England

  @AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon

• 
  Dave Carson (@DCBlue11) reported 31 minutes ago from Liverpool, England

  @virginmedia I'm sorry I disagree it's @virginmedia broadband not Samsung broadband! So it is a @virginmedia issue .I don't pay Samsung for my Wi-Fi.

• 
  KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported 33 minutes ago from Risley, England

  @virginmedia Hello virgin can someone look into my contract please getting nowhere speaking directly on the phone communication issues sorry to say My last Bill gone up to 84.25 the Sept its going up to 90.00 something for that im getting broadband up to 200mbps Tv mix & skysport

• 
  YODELhell (@YODELhell) reported 36 minutes ago from Ellesmere Port, England

  @virginmedia @sharonod1 Clearly they bloody can’t. Stop telling her the same crap.

• 
  YODELhell (@YODELhell) reported 37 minutes ago from Ellesmere Port, England

  @Loddonbrewery @virginmedia That’s because YODEL’s contract is with the sender, Virgin. They’ll tell the customer (you) to contact the sender. Virgin keeps telling customers to contact YODEL. They know that’s wrong, yet keep doing it.

• 
  PENALTYPOOL (@DJGlassBack) reported 43 minutes ago from Liverpool, England

  Why is my wifi not working yet again @virginmedia beyond a joke now

• 
  Paul Rooke (@thereal_rookie) reported 43 minutes ago from Prescot, England

  @virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi

• 
  Neil Atherton™ (@natherton90) reported 46 minutes ago from Rainhill, England

  @virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.

• 
  Dan Cad (@coachdancad) reported 47 minutes ago from Liverpool, England

  @virginmedia I rebooted it yesterday and a number of times previously. I’m now in receipt of a Cat. 6 Ethernet cable which has improved wired speeds - I’d suggest these should come as standard - but wireless speeds are still slow and unreliable.

• 
  Trains (@radio_caroline) reported 49 minutes ago from Haydock, England

  Virgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up

• 
  Dave Carson (@DCBlue11) reported 54 minutes ago from Liverpool, England

  @virginmedia Yes it's the same problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  neiltoon (@neiltoon2) reported 4 minutes ago

  @virginmedia wait till its on youtube and you will see how vm treat customers, you will hear all the lies and how they are told to lie by managers to say they are in meetings, i have every recording and screen shots so vm cant lie out of this

• 
  Lauren Etherington (@lauren_ethers) reported 10 minutes ago

  @virginmedia I am yes! It’s not been great service this week so I was having a look then noticed it says Weak Security all of a sudden. Thanks!

• 
  JC (@jc_tattooer_) reported 13 minutes ago

  @virginmedia Yeah did that and I get a massive total of 27mps. Which is ****. You cannot deliver what you promise. I’m currently on the phone for the 10th time today speaking to your ‘technicians’ to get no where more than likely

• 
  Marie Lyon (@Malriel) reported 15 minutes ago

  @virginmedia We are a charity and desperately need access to email our members. My email stopped working on Monday and my husband’s on Friday. Our Charity supports families with badly damaged children. It is essential I am available to support them. Please help

• 
  Joseph Hughes (@J_HSH93) reported 18 minutes ago

  @virginmedia hello, please can I be advised of next steps regarding loss of service on certain channels. I have flagged this multiple times on here and have heard nothing back regarding compensation or resolution.

• 
  James (@james_mad_11) reported 19 minutes ago

  @virginmedia Just been on the phone to your team who have told us we’ve ordered 6 separate “adult movies” across 2 different days a week apart… we’re writing a formal complaint because that just hasn’t happened

• 
  Marie Lyon (@Malriel) reported 20 minutes ago

  @virginmedia How do I post on the options as the phone contact is struggling to help. Is there a complaint process I can use to raise this issue

• 
  Heather Bain (@Mewiimew) reported 24 minutes ago

  @virginmedia @simonha08675244 Having similar issues. Definitely something wrong at @virginmedia end.

• 
  VinnytheMackem (@VinnytheMackem) reported 24 minutes ago

  @virginmedia 1/2 Problem in G20 area too for past two hours. Your status check is telling me there is no problem and that my equipment isn't connected correctly. It is connected correctly. My phone, when trying to connect, is reporting it can't find the IP address/

• 
  Ralph Mariano ⚒ (@PryceApryce29) reported 24 minutes ago

  @virginmedia already done that… none reported. Says mine has an intermittent fault. Would appear strange that no engineers have been allocated even though we’ve been experiencing problems for ages now which have been reported but it’s now getting to the point where it unusable.