Virgin Media outages and service status in Widnes, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Widnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Widnes, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, St Helens, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 1 day ago |
|
Prescot
|
Internet | 4 days ago |
|
St Helens
|
Wi-fi | 4 days ago |
|
St Helens
|
TV | 7 days ago |
|
Liverpool
|
Wi-fi | 7 days ago |
|
Liverpool
|
Internet | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.
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Elaine Brown (@laineypb2109) reported from Birkenhead, England@virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area
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Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
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Andy McGill (@andrewjmcgill) reported from St Helens, England@virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!
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Jamie McLoughlin (@jmcloughlin) reported from Liverpool, EnglandAnyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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Berni Turner 🖤🌹 (@BLTwitchy) reported from Liverpool, England@virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled
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Elaine Brown (@laineypb2109) reported from Birkenhead, England@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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Martin Travis (@lurkinhead) reported from Birkenhead, England@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
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Christopher Bray (@cbray72) reported from Liverpool, England@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England@virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.
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Cambo (@cambo691) reported from Birkenhead, England@les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England@virginmedia If my bill went down with my speed, I wouldn't mind.
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Jemima (@JemimaCamhs) reported from Garston, England@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
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Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Martin Travis (@lurkinhead) reported from Birkenhead, England@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Twist (@KarlTwist) reported@virginmedia You without doubt provide the worst customer experience ever. Why do you make it so difficult for your existing customers to seek support? I can’t wait to switch service providers.
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ren ²⁹₁₂₇ (@py0john) reported@virginmedia Hi, i find its usually at around 6-8pm or 11pm-12am and usually lasts for 1-2hrs once it starts. It says I have troubles connecting to the hub. resetting the hub doesn't make a difference. I have installed wifi boosters (booster in the next room) and that doesnt help either
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Chris Swift (@swifty1871) reported@virginmedia my Mum has been trying to get through on your phone lines for hours no luck then on chat a lovely customer service advisor cut her off when she’s trying to speak about her package ! Shocking service !
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Alan S (@sometimesKysen) reportedSome new broadband company is installing fibre on my street, so I might finally have an option that's not Virgin Media. One small problem: they don't seem to have realised there are two flats at my address.
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Melissa Bradford (@Melikins333) reported@virginmedia Extremely flaky service for the 4th day in a row. Internet and TV down again. Booked an engineer to come out but they can't come until Tuesday which is ridiculous. Why is this happening all of a sudden?
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Caroline (@cazbee874) reported@virginmedia I paid £15 for ultimate wifi during a recent stay at premier inn, Weston super mare. It was useless and on check out we saw a sign in reception to say they were having issues with wifi. They have told me to contact you for a refund as I paid online direct
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James Dodds (@jimd198421) reported@virginmedia Box always gets warm but tonight your service 100% sucks, tv unwatchable, internet been down for over 2 hours hub 4 turned red as it wouldn’t connect and still can’t! Also taken our phone line down. You definitely don’t want to keep customers do you??
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Ludwig Kayser (@LudwigKayser) reported@virginmedia Well, neither price gouging nor fraud are technical issues, so the only purpose served would be to make the poor call centre op feel bad. I did call them when an engineer cut off my internet for a week last month while installing another flat's internet, as THAT was an accident.
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Cynical Pole (@CynicalPole) reported@virginmedia No its your problem im stop using your services and i hope everyone else will too
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Anthony Potter (@PotterAd) reported@virginmedia please help I’m at my wits end. You have given me the wrong landline number which you accept. I have spoken to 4 different advisers that have given me different dates that this will be switching back to our original number. This never happens. The last date was 09/08