1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Virgin Media
  6. ❯
  7. Widnes, England
Virgin Media

Virgin Media Outage Report in Widnes, Borough of Halton, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Widnes, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Widnes, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, Prescot, and Widnes.

CityProblem TypeReport Time
St Helens Wi-fi 16 minutes ago
St Helens TV 2 days ago
Liverpool Wi-fi 2 days ago
Liverpool Internet 6 days ago
Liverpool Internet 6 days ago
Liverpool Internet 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Widnes, England

Latest outage, problems and issue reports in Widnes and nearby locations:

  • jordpinnington
    Jordan (@jordpinnington) reported from St Helens, England

    Virgin media is dog ****

  • Anobrdedphoto
    AnotherBeardedphotographer (@Anobrdedphoto) reported from Birkenhead, England

    Anyone else with @virginmedia on the wirral having Internet problems? Not had anything for 2 days. Called to check fault an automated voice says there's an issue and cuts off.

  • angusgillan
    Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam @DaveC_BD Same, can't login to Sky Sports using my Virgin Media details on the website but can via the mobile app. Is the problem at your end?

  • Sarahsgracesmum
    Clare Marie Watson (@Sarahsgracesmum) reported from Birkenhead, England

    @virginmedia been a customer for 10 years. Bills going up again and customer service less than helpful. Amazing deals for new customers though😡

  • 2003mirror
    Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Having on going problems with my TiVo box who can I contact to get it sorted, just had notification increase which is not a problem but expect 100 % working kits not the first time I have tried to get this sorted

  • angusgillan
    Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam @SummersCJ But it works with your Virgin Media login via the mobile app so not a sign in issue? Loads of people have the same issue. @SkyHelpTeam maybe it's a fault your end?

  • GallowayBronwyn
    Bronwyn Galloway (@GallowayBronwyn) reported from Garston, England

    @virginmedia pay for BT box office live fight tonight and it comes up with W02 signal error instantly what's that about???

  • 2003mirror
    Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Yes several times that’s what frustrates me, normally never have a problem with you guys personally I think I need a replacement TiVo box but I am no expert

  • jm_donnelly
    James Donnelly (@jm_donnelly) reported from Birkenhead, England

    @virginmedia STOP BEING SHITE!!!! Am I not even allowed to browse the internet now or have the @premierleague got you gripped so tight you have to ruin it for us all? Don’t expect you to respond. You never do 🙃enjoy my last bill cos im getting off 👋🏻

  • 2003mirror
    Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Yes that’s correct, last time he sent signal and said it is okay, I no it is not the tv or usb wire as both have been replaced

  • gms11uk
    Geoff (@gms11uk) reported from Liverpool, England

    @virginmedia Stay disconnected should be the tag 1 hour waiting to get through on the phone to get a 24 hour fix to go back the next day to the same no connection They direct you to the web but it does not answer your question My recommendation dont trust a virgin experience no

  • PHEFC83
    PH (@PHEFC83) reported from Liverpool, England

    @TonyhEFC @virginmedia Can't be as bad as those speeds I'm getting!!

  • 2003mirror
    Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia I think the problem is that the time it is taking to get through or even an on line query, I thought speaking to you may help I do appreciate in the difficult times it can be a problem for us all

  • ConnorTWilson
    Connor Wilson (@ConnorTWilson) reported from Birkenhead, England

    Virgin media WiFi is down for me, anyone else having issues in the North West?

  • liverpoolsusie1
    Sue (@liverpoolsusie1) reported from Seaforth, England

    just cancelled my @virginmedia account after 30 plus years, If you're a new customer you can get the package I was on plus extra channels and other benefits for over £30 less a month, but existing customers can't, no loyalty to customers what so ever,

  • PHEFC83
    PH (@PHEFC83) reported from Liverpool, England

    @TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks

  • 2003mirror
    Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Sorry no unable to get in touch, phoned the other week for an hour and they insisted I would not have any further problems

  • walshy31
    Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia Terrible today been down twice

  • angusgillan
    Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam Are you going to look into the issue accessing Sky Sports with a Virgin Media login via the web page? You can access via the mobile app. so maybe have a look your end instead of passing the buck

  • MisterDaz
    MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Taimoor05435737
    TR7 (@Taimoor05435737) reported

    @virginmedia I have called customer services only to be subjected to patronising responses and smart remarks! Where is the care and customer service???

  • happimess73
    AnneMarie Silbiger Poet (@happimess73) reported

    @Donna__McLean @virginmedia I realise with everyone at home, it's slow but we're not going to receive a discount, are we?

  • mittermayr
    Roman Mittermayr (@mittermayr) reported

    @virginmedia I know all of you here are just trying to do your jobs and I honestly truly hope you will eventually find something nicer than this mess of a company, but at this point, it just needs to be documented. The process-optimisers have created a support disaster. #virginmedia

  • MickyB60443382
    MickyB (@MickyB60443382) reported

    @virginmedia My dad has tried this also. The internet signal always drops and still no one from your company has called about the engineer that was meant to come out to upgrade his boxes. Very disappointing

  • TwitchAsYouWere
    StarShopping Warzone (@TwitchAsYouWere) reported

    @virginmedia i’ve troubleshooted via your website but it says there are no problems. I believe the problem is my jitter, causing online gaming to lag. My jitter is usually anywhere from 7ms to 50ms which isn’t anywhere near good enough for online gaming.

  • crosss216
    Matt Wells (@crosss216) reported

    @virginmedia I am absolutely disgusted with the customer service and misinformation I have been given over my account in the last to days. I can't believe it and can no wait to be leaving, I hardly you Twitter but it feels appropriate to get this out there after thees phone calls

  • kais3rs0ze
    Andrew Glen (@kais3rs0ze) reported

    @virginmedia Can u give me a link to report problems? I can't see where I do this on the website

  • wariovanmorrion
    Wario (@wariovanmorrion) reported

    @virginmedia The thing is I've spent a lot of time giving a detailed explanation of the issue and the complaint email states they have been unable to contact me. Funny that my mobile phone is a virgin number! Can you not simply reference the complaint and they can actually then phone me

  • zahzah_j
    ZJ (@zahzah_j) reported

    @virginmedia Asked for the lady who im speaking to on the phones name & she’s decided instead of answering & having a complaint put forward about her, she’d place me on hold in hopes i’ll cut off.

  • StMichaelSW11
    St Michael's Wandsworth Common (@StMichaelSW11) reported

    We have been trying for months to get @virginmedia to install new broadband. We need it to serve our community through online services. They have failed us time and again. There is no way to talk to a manager. @virginmedia help us do our job please