Virgin Media Outage Report in Widnes, Borough of Halton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Widnes come from postal codes WA8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Widnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Widnes, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Liverpool, Warrington, St Helens, Widnes and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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Gill Lysons
(@gilliblogs) reported
from
Newton-le-Willows, England
@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
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michelle cunningham
(@shellc11) reported
from
St Helens, England
@virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳
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Joanne Johnson
(@Joanneincrosby) reported
from
Liverpool, England
@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
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Ann_1878
(@Toffeegirl13) reported
from
Halewood, England
@MachinegunSi @virginmedia Been ****** awful lately, sick of it. Think I'm gonna serve them
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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Ann_1878
(@Toffeegirl13) reported
from
Halewood, England
@MachinegunSi @virginmedia Yeah same here Si, never had any problems but the past 12 months or so been shite
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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Graeme Bamber
(@gbam86) reported
from
Liverpool, England
@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
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Matt Duncan
(@maffew85) reported
from
Warrington, England
Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
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Andy Milburn
(@AndrewGMilburn) reported
from
Garston, England
Wifi down intermittently for 24 hours now @virginmedia and no checks or fixes help. Everything plugged in properly. Next available appt is Thursday morning - I work from home FFS what am I supposed to do until then??? #poor Can't even speak to anyone. #shambles
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
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Andy Dunbar
(@Andy_Dunbar) reported
from
Liverpool, England
@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
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Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
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Lukefoster89
(@LukeFoster89) reported
from
Sandymoor, England
@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🔰Craig J🔰
(@craig26315424) reported
@katatini @virginmedia There a waste of time pal, I've been having g issues
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Oliver Cromwell
(@gb1957rfc) reported
@virginmedia Yes and your colleague ran a check through the system and stated that the signal was fine but picture on both boxes still freezing.
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Aley.
(@Aleyy) reported
from
Formby, England
Trying to do an online course where @virginmedia is being a waste of space is just wonderful 👍🏼🙃 keep increasing the price yet never improve their speed. 🖕🏼
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Berry
(@ChrisBerreh) reported
@virginmedia Hi again AC. Full Factory Reset, after resorting out my network the upload speeds have not improved at all.
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the pompey pope
(@thePompeyPope) reported
My local HSBC open 10-1600. Local Santander 0930-1630. And they answered my last tweet in 4 minutes, having read what I asked and answered it fully. Let's see if HSBC manage the same. Not holding my breath. Worst customer service, even Virgin Media are better
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Dawn Ord-Morris
(@AliasDawn) reported
@virginmedia Nobody on any of the contacts can help as I don’t know the password as I didn’t set up the account. Nobody can see if anything has been referred to the fraud team. This is not good at all virgin you need to address your process
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'Tubs'/Kevin Thorpe - @iamaweasel🇪🇺🇮🇪🇬🇧🇺🇦
(@Tubs05914379) reported
@virginmedia No I'm not paying (0345#) to resolve your problems..... I'm going to hand it to my solicitor.....
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Dawn Ord-Morris
(@AliasDawn) reported
@virginmedia Still no help I’m afraid.
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Jake
(@Jake_Mez) reported
@virginmedia 2 weeks of not getting above 50mbps after paying for 600. No known faults in the area, tried all the troubleshooting guides. Getting passed around the houses. Now been told to wait two days and call back?? I’ve been waiting my two weeks for the issue to be sorted!
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Victoria Clarke 🦄
(@drvicclarke) reported
@virginmedia I will do as I'm very concerned about how you treat your staff. They seem to be poorly trained and frightened. Every engineer has explained how the customer feedback rating system works and asked for the highest score so they don't get disciplined.