Virgin Media Outage Report in Widnes, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Widnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Widnes, England
The most recent Virgin Media outage reports came from the following cities: Prescot, St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 5 hours ago |
|
St Helens
|
Wi-fi | 9 hours ago |
|
St Helens
|
TV | 3 days ago |
|
Liverpool
|
Wi-fi | 3 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Liverpool
|
Internet | 7 days ago |
Community Discussion
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Virgin Media Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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Joanne Johnson (@Joanneincrosby) reported from Liverpool, England@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
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Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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Gill Lysons (@gilliblogs) reported from Newton-le-Willows, England@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
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Graeme Bamber (@gbam86) reported from Liverpool, England@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
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Lucy (@lucylou582) reported from Chester, England@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia This takes me through to a help and support page - what do I do next?
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
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Lukefoster89 (@LukeFoster89) reported from Sandymoor, England@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
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Matt Duncan (@maffew85) reported from Warrington, England@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
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Ann_1878 (@Toffeegirl13) reported from Halewood, England@MachinegunSi @virginmedia Been ****** awful lately, sick of it. Think I'm gonna serve them
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
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Matt Duncan (@maffew85) reported from Warrington, EnglandWhy do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
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Marc Lancaster (@Kiefer1667) reported from St Helens, England@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
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Lucy (@lucylou582) reported from Chester, England@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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Benji McLoughlin (@BenjiMaccers) reported from Haydock, England@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
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Ann_1878 (@Toffeegirl13) reported from Halewood, England@MachinegunSi @virginmedia Yeah same here Si, never had any problems but the past 12 months or so been shite
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Andy Dunbar (@Andy_Dunbar) reported from Liverpool, England@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
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Matt Duncan (@maffew85) reported from Warrington, England@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Alexander (@scottya86) reported@virginmedia why is BT Sports not working on virgin tv? Joke trying to watch the football
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susan vinnicombe (@mersthamsue) reported@virginmedia Again today another call. No number, didn't even know our name. Is there a service you can offer like on BT where calls are intercepted by an operator?
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♡kelly♡☃️ (@kellythe1st) reported@illbiteyounow @BockerWright @virginmedia Because of what I just said. Literally every single person online except you is saying they are really really ****, and always have been. Then again you sound like one of those people who only use the internet to play Candy Crush on a tablet so wouldn't really know or need it
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🕊 Helen🕊 (@proverbs31helen) reported@virginmedia It annoys me because you don't look after your long term committed customers 😔 But on the other hand, we've had little problems with the Internet plus your engineers are lovely.
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Mustaffa Pinion (@mustaffapinion) reported@virginmedia Reliable!? As in the broadband outage half my village experienced a week ago 🤔
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Gary Miller 💙 (@Garymiller69Gm) reported@virginmedia Fastest and most reliable, BOLLOCKS, I can't watch anything, your broadband is so damn slow I'm sick to death with it, at one stage I used to tell everyone how good it was, not now, I keep telling people to stay away.
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Graham Mac (@Gramsilver1) reported@virginmedia Can I ask why? I'm on my phone so maybe not. I have given the complaint reference
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Paul Clack (@Clack1985) reported@virginmedia Take it from someone thats been with @virginmedia for a few yrs now, don't sign with them, constant issues with service with it completely dropping out, next to no customer service and they are about to raise prices again, ill be moving away in a month or 2 when the contract ends
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John Wyllie (@qsilverfox) reported@Rab_Dickson1 @BanockburnTruth @virginmedia The retentions dept. If you tell the menu you want to cancel you get a human response really quickly.
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peter (@petejulianhill) reported@virginmedia We were paying close to £60 a month for internet , phone line and basic tv , the router couldn’t get a signal around the house and you wouldn’t give us a superhub . Went to Vodafone £23 a month super fast and even reaches into the back garden ........