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Virgin Media outages and service status in Widnes, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 4 outage signals in the last 24 hours around Widnes, including 4 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Total Blackout.
  • The most recent signal from this area was received May 18, 2:19 PM GMT+1.
  • 57% TV (57%)
  • 40% Internet (40%)
  • 2% Total Blackout (2%)
  • 2% Phone (2%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Widnes, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 18: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Widnes, England

The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, Birkenhead, Warrington, Runcorn, Liverpool, St Helens, Prescot, Leigh, Northwich, and Billinge Chapel End.

CityProblem TypeReport Time
Ellesmere Port Internet 7 hours ago
Birkenhead Internet 8 hours ago
Warrington Total Blackout 8 hours ago
Runcorn Internet 8 hours ago
Liverpool Internet 2 days ago
St Helens Internet 2 days ago

Nearby cities with recent reports

Liverpool

19 recent signals

2 days ago
Runcorn

6 recent signals

8 hours ago
St Helens

6 recent signals

2 days ago
Warrington

5 recent signals

8 hours ago
Birkenhead

2 recent signals

8 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Widnes, England

Latest outage, problems and issue reports in Widnes and nearby locations:

  • TimmyJ1972
    Tim Jackson (@TimmyJ1972) reported from Liverpool, England

    @virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..

  • MarkLangshaw
    Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

  • Robertlfc_
    Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

  • NdawanaY
    Ndawana Youngson (@NdawanaY) reported from Liverpool, England

    @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

  • tomrushton88
    Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

  • RayWaring
    Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue

  • Steveo67
    Steve Pouncey (@Steveo67) reported from Upholland, England

    any one got any links for the game @virginmedia is crap for whatching @SkySports

  • DaveMbootlebuck
    DM 🦌 (@DaveMbootlebuck) reported from Litherland, England

    @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

  • tuite_liz
    Liz Tuite (@tuite_liz) reported from Atherton, England

    @virginmedia my internet has been down since Friday afternoon. I was told it would be fixed in 24 hours, the time has since changed and is currently at 8pm this evening. I work from home so need my internet back up and running before Monday morning. This is disgraceful

  • tuite_liz
    Liz Tuite (@tuite_liz) reported from Atherton, England

    @virginmedia Could the problems in the area have caused damage to the equipment? As it was working fine before. Do I get compensation for all this time as the earliest appointment is Friday 14th?

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

  • tuite_liz
    Liz Tuite (@tuite_liz) reported from Atherton, England

    @virginmedia I first informed Virgin Media that my internet was down via online chat on Friday afternoon. Will this have automatically been the time when my loss of service was registered as at the time the advisor said it would be fixed in 24 hours?

  • TheWiganParky
    Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia If my bill went down with my speed, I wouldn't mind.

  • DaveMbootlebuck
    DM 🦌 (@DaveMbootlebuck) reported from Seaforth, England

    @virginmedia No. Can’t get through. I’ve just submitted a complaint

  • realjackoh187
    Jack Kelly (@realjackoh187) reported from Widnes, England

    @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

  • Nicolajb87
    Nicola Bates (@Nicolajb87) reported from Liverpool, England

    @virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.

  • ZachcloseYT
    zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    @virginmedia your Internet sucks

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

  • Its_Sal_Queen
    Sarah Hill (@Its_Sal_Queen) reported from Liverpool, England

    Would love to be able to start work @virginmedia, but the Internet is down.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • flipper865
    flipper (@flipper865) reported

    @virginmedia DM Terms & Privacy Rules (2026) is a long read. your asking me to agree to -Data Sharing & Access: X may collect data to verify user age and can allow third-party apps with high-level permissions to access your Direct Messages if authorized. and other terms. this not working

  • PaulAllen007
    Sir Paul A (@PaulAllen007) reported

    @Benleo @virginmedia Wait til you try and cancel or move house. They are the absolute pits. Never use Virgin Media people

  • everton_toffee1
    James Ⓜ️ (@everton_toffee1) reported

    @Benleo @petrolheadtoo @virginmedia They are terrible I’ve had engineers out my service has been rubbish since I signed a new contract, I feel sorry for you them Indian call centres are horrendous to deal with, you can hear like 7 people talking at the same time

  • screwy73
    Carl S (@screwy73) reported

    @virginmedia Hi 3rd time this week broadband gone down , and about the 20th time since rejoining you ,are not providing the service i pay for !!!!

  • Mikefromtheuk
    Mike (@Mikefromtheuk) reported

    @Benleo @virginmedia They are truly terrible. If you simply want an internet connection and you don't have any problems, you might be okay, but as soon as anything goes wrong you hit their awful customer service. I had intermittent problems and it took months to get resolved, I then went to Sky asap.

  • GarthSiner
    G (@GarthSiner) reported

    @Benleo @virginmedia Three do 5G Broadband WiFi. No cables needed. Quick enough and far cheaper the Virgin (I had so many problems I swore to never use them).

  • didtheydiecom
    Grim Reaper (@didtheydiecom) reported

    @jomickane @Benleo @virginmedia Vodafone. I mean they all ******* suck but Vodafone sucks least at the moment.

  • KaiMonroe5
    Kai Monroe Ⓥ🌱🌏✌️💙 (@KaiMonroe5) reported

    @virginmedia @Benleo I had VM for about 12 years and couldn`t fault the service. I only left because I got a cheaper provider who are okay. I will be returning to VM once my contract is up though.

  • Babe212426
    Margi (@Babe212426) reported

    @Benleo @virginmedia I got rid of Virgin it was very expensive and the call centres! Terrible service!

  • pirate1100
    Pirate (@pirate1100) reported

    @Benleo @virginmedia @virginmedia are terrible, I stopped the television & phone package years ago because of bad customer service. I only have the broadband now & although the broadband is really good the price is extortionate if you don’t keep signing up to a contract, so I’ll be cancelling that.