Virgin Media Outage Report in Widnes, Borough of Halton, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Widnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Widnes, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, St Helens, Warrington, Northwich, Chester, Liverpool, Prescot and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Phone | |
| St Helens |
Internet | |
| Warrington |
Internet | |
| Runcorn |
Phone | |
| Northwich |
Internet | |
| Chester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
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Gill Lysons
(@gilliblogs) reported
from
Newton-le-Willows, England
@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia Of course I have, says issue found, but I want to know how long before its back on
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Joanne Johnson
(@Joanneincrosby) reported
from
Liverpool, England
@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
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Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
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Matt Duncan
(@maffew85) reported
from
Warrington, England
Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
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Lukefoster89
(@LukeFoster89) reported
from
Sandymoor, England
@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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Matt Hankinson
(@MattyHankinson) reported
from
St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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audrey meek
(@niccismum) reported
@virginmedia very bad service. Moved house 27/7 service install booked 28/7. You are blaming 3rd party for non complaining the outside work … that work was done last week. You say you can’t connect us until 05.08 please tell me why. ?? We both work from home.
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Lydia Smith
(@LydSmiz) reported
from
Oxfordshire, England
@virginmedia It’s been over a month since I sent an online complaint form (as advised by this account) and have heard nothing back since and it has been 4 months since the original issue (not to mention the 13 calls to customer service). When can I expect to hear back on my complaint?
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Alan Stephens
(@AlanStephens8) reported
@virginmedia I’ve been trying to cancel my internet and whoever is helping us hasn’t been doing a good job. Can you help please
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Aaliah
(@earthpriincess) reported
@virginmedia fix your wifi I pay 60 quid a month for your ****** services
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H/V
(@HarryV_711) reported
@virginmedia what is going on with broadband in SW11? Impossible to work, play, or watch anything with intermittent drop outs. Please fix ASAP
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Rothna Begum
(@YogiBunni) reported
@virginmedia 1/2 I hung up after 1hr 40mins. I had spoken to 2 ppl by then but was put on hold again to go another team!Anyway it's not a problem anymore @TalkTalk now have my custom and will contact you about switching me over!!
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julie greenwood
(@juegee) reported
@virginmedia getting a terrible service from Virgin Media. Keep rearranging appointments to fit a face place ready for my installation in a few weeks. Haven’t informed meof the rearrangements until I chase up where the technician is. Time off work for nothing but stress
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Mark Leonard
(@DeeJayLen) reported
@virginmedia V6 box says network cable disconnected. Tested all connections, no joy. Switched box with another that is working and bingo, it worked on the same cable. Reinstalled original V6 and that worked too. Problem solved.
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Rothna Begum
(@YogiBunni) reported
@virginmedia 2/2 No doubt, once I'm no longer a new customer for them, they'll treat me the the same!! None of you appreciate customer locality or know the value of customer retention! So all down to us consumers moving from one provider to another
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Stephanie Carter
(@stephieceeee) reported
@virginmedia @Lannie_Cee Hi John, sorry for jumping on this post. I have been transferred to Customer Relstions and patched on WhatsApp, was told it was open until 9pm. Is there anyway you can find out what's going on?! Been on there since 3pm and not getting anywhere fast.