Virgin Media Outage Report in Widnes, Borough of Halton, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Widnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Widnes, England
The most recent Virgin Media outage reports came from the following cities: Prescot, St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 1 day ago |
|
St Helens
|
Wi-fi | 1 day ago |
|
St Helens
|
TV | 4 days ago |
|
Liverpool
|
Wi-fi | 4 days ago |
|
Liverpool
|
Internet | 7 days ago |
|
Liverpool
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
-
Connor Wilson (@ConnorTWilson) reported from Birkenhead, England@george34570256 That's no problem mate, I didn't even know there was a Prime channel on virgin media haha, just means I can throw the football on
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
-
rich cutts (@Cuttsrich) reported from Tyldesley, EnglandIts been a pain in the *** with broadband down all day working from home. But now no Joy of Painting with Bob Ross! It's not the despair that gets me down, it's the hope #virginmedia
-
Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England@virginmedia having problems tv channels not working phone 150 not taking calls
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
-
Phil Donoghue (@Phil_Donoghue1) reported from Leigh, England@virginmedia Shameful… latest update, we hope to resolve the issue by 4pm tomorrow! That’ll be over 24 hours down and you’ll still expect your money! Awesome service 👏🏻👏🏻👏🏻
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
-
𝕯𝕵𝕭1965 (@BigDave767) reported from Birkenhead, England@virginmedia Hi is there a problem in the CH42 area,some stations like Sky Sports aren’t coming on despite booting the box back up, and the box upstairs is the same
-
Ada Yoga🧘🏾♀️ (@Krys_yogi) reported from Liverpool, England@virginmedia you guys are really ***************. What's with the network outage?? Please fix this!
-
Andy Daley (@AndyDaley) reported from Roby, England@eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year
-
Neil Friday McGourty (@Mcgourty22N) reported from Birkenhead, EnglandGot to love Virgin media. The Tv isn’t working so you go to the website to see if there’s a problem or if it’s just you and that isn’t working either. But don’t fear it tells you. The page where you can pay the bill is fine.
-
Steph Scully (@SteffyJ1) reported from Warrington, England@virginmedia Upgraded TV boxes Friday at 5pm and still no TV service. Spoken to 7 different customer service people. Even had a text to say all sorted but no. Very poor service especially in this day and age and a big media company! Not good enough.
-
rich cutts (@Cuttsrich) reported from Tyldesley, EnglandIn 10+ yrs of having #virginmedia this is only second time TV service has been down. The broadband meanwhile is up n down like a dog at the fair
-
Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England@virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?
-
Phil Donoghue (@Phil_Donoghue1) reported from Leigh, England@virginmedia you literally must be THE most unreliable failing ISP in all the land… Yet another outage which you laughably call “improving our network” and you’ve never provided even half the speed we pay for. About time OFCOM held this company to book!
-
IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
-
Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?
-
Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.
-
sarah nugent (@sarahnuge) reported from Roby, England@virginmedia Liverpool not working either, can’t even access website or phone
-
Ada Yoga🧘🏾♀️ (@Krys_yogi) reported from Liverpool, England@virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Donna G (@MoonshineMishap) reported@virginmedia hi. My mum had an email saying her plan had been changed but she hasn't changed it. She tried speaking to someone on the live chat but they were no help and said her account wasn't active when it is. Do you have a number she can call or an email address?
-
devourer snowbank (@devoursnowbank) reported@virginmedia sorry, back again, I didnt realise that things claimed in help desk / on line chat was incorrect ( or lies?) and today is first day I can sit here to be honest :(
-
ThePiGent (@ThePiGent) reported@virginmedia It’s not your team’s fault, it’s the company-wide approach that’s the issue. Siloed so much the left hand doesn’t know what the right hand is doing and it’s the customers that suffer. I’d heard bad things but I’m quite shocked at how bad. Anyway, have a good day social team 👋🏻
-
Le S (@vaneroms) reportedI am never again getting or recommending @virginmedia to anybody! Paying a £45 fee when I want to leave is absurd! Such terrible service! Please avoid if you can!
-
Harley Rigden (@HarleyRigden) reported@virginmedia hi is there service issues for the area 09 as our internet keeps disconnecting
-
Anish Mehta (@JivaSolutions) reported@virginmedia What compensation and what are you doing about the porting? Also, why is your communication so poor with customers? I would like lodge an official complaint. Can you please provide contact of your complaints department and governing body
-
Navie Kalsi (@NavieKalsi) reported@virginmedia How ridiculous! You’re quite happy to be stealing money from people, delaying responding to any kind of complaint, lying, cheating and never getting back to customers. And then have the nerve to tell me to call back to get it resolved. There’s a reason I had to use this platform!
-
Navie Kalsi (@NavieKalsi) reported@virginmedia Well I’m sure this is going to get me nowhere! I wonder how many people have been given information on how to make a formal complaint and how many have been treated the way I have!
-
Diva (@RavensFlock400) reported@virginmedia How do I run the test on my service ?!
-
Le S (@vaneroms) reported@virginmedia is sooo cheeky. They make it unclear how to cancel after your contract ends so they can make one last charge! If you can, avoid it. Bad internet and bad company policies!