Virgin Media Outage Report in Widnes, Borough of Halton, England

Problems in the last 24 hours in Widnes, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Widnes, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, Prescot, and Widnes.

City	Problem Type	Report Time
St Helens	TV	2 days ago
Liverpool	Wi-fi	2 days ago
Liverpool	Internet	5 days ago
Liverpool	Internet	6 days ago
Liverpool	Internet	7 days ago
Runcorn	Phone	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Widnes, England

Latest outage, problems and issue reports in Widnes and nearby locations:

• 
  Marcas Seán Pádraic Ó Donnċú (@MJPArmario) reported 45 seconds ago from St Helens, England

  @virginmedia worse customer service I’ve ever experienced . Write to me and give me a number to contact and here I am on hold for 15 minutes . No messaging , no digital or chat options to resolve . Need someone who knows we’re in 21st century looking at your service model .

• 
  Maureen StewartJones (@supergran22) reported 2 minutes ago from Eccleston, England

  @virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡

• 
  Maureen StewartJones (@supergran22) reported 5 minutes ago from Eccleston, England

  @virginmedia I can't get Amazon Prime on 3 TVs now. There's a problem I can't solve. I need an engineer. Going to phone again.

• 
  AME (@AMEB62) reported 8 minutes ago from St Helens, England

  @virginmedia complaint about customer service and nuisance calls being received with no one on the line. Told I had been emailed to follow up complaint but no emails received. Appalling customer service #poorservice

• 
  Stephen Joyce (@SteJoycey10) reported 8 minutes ago from Haydock, England

  @virginmedia paid £27 and the fight is ******* freezing wtf

• 
  Maureen StewartJones (@supergran22) reported 20 minutes ago from Eccleston, England

  Problem with @virginmedia in my area. Unable to watch @jamie_murray & @BrunoSoares82 To say I'm miffed is an understatement. 😠😠

• 
  Maureen StewartJones (@supergran22) reported 22 minutes ago from Eccleston, England

  @Lizzim18 @virginmedia Poor service. It's annoying isn't it?

• 
  Stephen Smith M.D (Manic Depressive) (@claimsseven) reported 24 minutes ago from Seaforth, England

  Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!

• 
  Frank Keegan (@KeeganBig) reported 32 minutes ago from Liverpool, England

  @virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.

• 
  Darren (@DarrenMoggie66) reported 35 minutes ago from Warrington, England

  @virginmedia why do ask customers to pay for gadget rescue ,they’re clueless five days running now I’ve had to contact them about the same issue ,after each day them saying the problem is resolved

• 
  IDIC (@CharlieIDIC) reported 37 minutes ago from Kirkby, England

  @virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand

• 
  The Mad Hatter (@R_to_the_D) reported 37 minutes ago from Hindley, England

  @virginmedia any news on where you’re expanding your network? I’ve been trying for years to get you to cable our estate and still nothing despite the main road being cabled up

• 
  Maureen StewartJones (@supergran22) reported 39 minutes ago from Eccleston, England

  @virginmedia Long conversation. There is definitely a problem which is not good as engineer was here Monday. Booked another visit for Friday evening. So no tv for me until Friday. Can't get Prime or Netflix. This is not satisfactory is it? I live alone, so I'm very angry.

• 
  Stephen Joyce (@SteJoycey10) reported 40 minutes ago from Haydock, England

  @virginmedia Yeh if I want to sit in a queue for hours then get through to someone with no really English language skills! Virgin great when it works and awful if you ever have a problem ! Why don’t you call me?

• 
  Chris molyneux (@MOL_FSG) reported 41 minutes ago from Warrington, England

  @CISASUK yet again you have closed my case without adjudication being completed??? I am starting to think you play a part WITH Virgin media now Extremely poor

• 
  Maureen StewartJones (@supergran22) reported 45 minutes ago from Eccleston, England

  @virginmedia Engineer just left. Has sorted the problems with all 3 sets. Very considerate explaining everything to me.

• 
  Maureen StewartJones (@supergran22) reported 51 minutes ago from Eccleston, England

  @virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.

• 
  gary eaves (@garye1969) reported 56 minutes ago from Bryn, England

  @mikelavelle93 @virginmedia If it is ask them to upgrade you because of how crap it is. It should be free.

• 
  Jane Vickers (@waveyjane) reported 58 minutes ago from Birkenhead, England

  @virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.

• 
  Maureen StewartJones (@supergran22) reported 59 minutes ago from Eccleston, England

  @virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Elaine Ford (@FordLainey) reported 3 minutes ago

  @virginmedia Unbelievable - just spoke to someone else on technical team who again told me that couldn’t help and the password change should of fixed. Now waiting for 24 hours for a tech person to help ???? How is this acceptable

• 
  Elaine Ford (@FordLainey) reported 5 minutes ago

  @virginmedia Yes but not without this other weird things popping up about authenticating devices ? Separate issue they don’t understand either ! Don’t understand why you make us speak to a tech person who can’t help.

• 
  Nicola Askham #TheDataGovernanceCoach (@Nicola_Askham) reported 5 minutes ago

  @virginmedia who should I contact to cancel my Dad's contract with you? He has moved into a care home - you have a power of attorney on record for me

• 
  Carpe Galactica (@CarpeGalactica) reported 5 minutes ago

  @virginmedia Now I'm on the phone to someone in the disconnections team who can't offer me what I was just offered, so instead I'm just going to cancel. Goodbye @virginmedia, tired of being messed around

• 
  Accident Repair WXM (@LindopSmart) reported 6 minutes ago

  @rhij7xx @wrexham @virginmedia Will be no redress for non service as well. Pretty poor all round really moving the repair completion date all the time & being fully transparent of the issue

• 
  Carpe Galactica (@CarpeGalactica) reported 8 minutes ago

  @virginmedia Yet another two hang-ups today. I was literally just offered a renewal that was acceptable to me, then 5 minutes of silence before being disconnected. Then, I immediately call back, and I couldn't even get through authentication before being disconnected.

• 
  Kim Moore: #FindMeAHome:NOW!PLEASE (@floellaella) reported 8 minutes ago

  @virginmedia You are by far the worst organisation Ive ever had to deal with. I've been fighting to get money back you owe me for 3 months. Im sick, disabled and genuinely too ill to keep fighting. But you are a BAD COMPANY and I shall make sure I tell everyone I can.

• 
  Ashley Williamson (@awilliamsonuk) reported 8 minutes ago

  @virginmedia When trying it yesterday, during the outage, the checker failed after entering details. Do you not have a general outage map available? There's no issues currently, but two drops in the same day for lengthy periods is concerning for a fibre line.

• 
  Elaine O'Donnell (@elaineocdonnell) reported 9 minutes ago

  @virginmedia internet has been down since 9pm last night in SE12. No update through service status on when it will be resolved. Please can you update asap? Trying to work from home tethering through phone

• 
  Baz (@straubarry) reported 10 minutes ago

  @virginmedia Hi, my TV went down first and now the hub. The lights are flashing green