Virgin Media Outage Report in Widnes, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Widnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Widnes, England
The most recent Virgin Media outage reports came from the following cities: Prescot, St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 3 days ago |
|
St Helens
|
Wi-fi | 3 days ago |
|
St Helens
|
TV | 5 days ago |
|
Liverpool
|
Wi-fi | 5 days ago |
|
Liverpool
|
Internet | 8 days ago |
|
Liverpool
|
Internet | 9 days ago |
Community Discussion
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Virgin Media Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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🌸🐾originalkitten 🐾🌸 (@originalkitten) reported from Birkenhead, England@virginmedia I’ve just rung up agai every single time I tell my problem, they tell mr they will put me through to the right team. The right team answers & immediately hangs up. Just done the text thing and someone called me. I say hello & they hang up. I’m getting sick of it.
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Lesley Hughes (@LesleyH80821454) reported from Seaforth, England@virginmedia any more movies/box sets from you as we don’t have the latest TiVo box to support them OR we transfer WiFi suppliers from EE to Virgin!! The word ‘blackmail’ springs to mind!! In the meantime the engineer is going to return with a replacement like for like TiVo box -
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Steve Eades (@steveeades) reported from Runcorn, England@virginmedia Previous appointment had to be cancelled due to work commitments. Unsure what they would have done at the property anyway when it looks like an issue with the service to my property and others. Can’t you check Wa74rf postcode service supply?
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Lesley Hughes (@LesleyH80821454) reported from Seaforth, England@virginmedia Thanks for your response. We tried on numerous occasions to get it back last night and on the occasions it did kick in it would stall again part way through so we would have to start the process all over again. We closed down the TiVo box to reboot but this
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Tricia Gill (@trishy_wishy88) reported from Birkenhead, England@virginmedia I’ve had an issue with my phone since February this year…I’ve sent it to you twice for repair and followed the online troubleshooting more times than I can remember but I’m still facing the same issue.
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🌸🐾originalkitten 🐾🌸 (@originalkitten) reported from Birkenhead, England@virginmedia I’ll pass. Virgin can write to me then if they want me. I’m not sitting on a phone for an hour, being passed from pillar to post, not being able to hear cause of awful connection and background noise. Having to repeat myself over and over is not how I wish to spend my day.
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leanne (@leannef55) reported from Aintree Village, EnglandVirgin Media and Sky viewers. Is yours the noisiest, most horrible sounding thing when your remote falls off the settee and hits a wooden floor? Virgin remote holder here- massive yes from me! 😖
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Lyndsey Moss (@lyndseym123) reported from Halewood, England@virginmedia Internet issues all morning. Service status checker says no issues in the area & the automated number said to keep an eye on it for 24 hours after finding an intermittent issue. This is unacceptable. We pay a lot for your service and need the Internet for work
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Phil (@philstandish) reported from Bryn, England@virginmedia Hi. I've had major issues since I rejoined Virgin just before Christmas. I was passed to the Elite team, who did what they could to resolve the Wi-Fi signal issues I was having. Now in the last 48 hours the WiFi has gone down twice for several hours. But yesterday TV & phone too
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Shaun Glover (@shaunyg1985) reported from Warrington, England@virginmedia @O2 Poor timing this announcement seeing as my broadband seems to be down! Northwest England..
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TonyD (@tonydavo22) reported from Liverpool, England@virginmedia absoulute joke.. c Worst customer service
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Toby Varsanyi (@tvarsanyi) reported from Bryn, England@virginmedia after 15 years loyal custom I decide to cancel my contract because I am moving home and you charge me £50 in cancellation charges. Classy. I won’t be using you again.
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Lesley Hughes (@LesleyH80821454) reported from Seaforth, England@virginmedia Hi - after holding for 25+ mins I spoke with an individual who arranged for an engineer to call the next day which was excellent. Unfortunately it transpired that we were not eligible for a new upgraded box because you did not support our WiFi which means we either don’t purchase
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Ya Ma's Athletic ⭐️⭐️⭐️⭐️⭐️⭐️ (@philroue10) reported from St Helens, England@O2 network is shocking now u have merged the @virginmedia anyone else havin the same issues can connect calls , internet slow as Car with 1 wheel if any at all. Utter shite
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Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, EnglandWFH really would be so much easier if @virginmedia internet didn’t just bomb out!! Literally so fed up with the poor service, and issues never being resolved, even complained and never received a phone call although they told us they phoned 😡😡
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Steve Eades (@steveeades) reported from Runcorn, England@virginmedia checked this and currently it says no issues,there clearly is a issue as this is not an isolated incident and is affecting others closeby. Unless you can actually do anything that may solve or attempt to solve the issue dont bother replying because your just giving me lip service
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Lesley Hughes (@LesleyH80821454) reported from Seaforth, England@virginmedia didn’t resolve it. The error codes seem like delaying tactics as each time it would tell us it was something else that was the problem. Even when we did get to watch some of the episode it was stuttering at regular intervals. The same also applies to the two
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Lesley Hughes (@LesleyH80821454) reported from Seaforth, England@virginmedia movies we recently purchased. It’s important to note that we don’t have any WiFi connection issues with Netflix etc.
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Whittle (@Stixx1979) reported from Birkenhead, England@wilkinsonpete @virginmedia Its appalling mate. Its flagged up daily on here. In a couple of days. You will be contacted on here asking is there any way they can help. Joke of a company.
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DUMBO (@DumboFi) reported from Golborne, England@virginmedia any chance of a new remote your website is broke and your call centres hang up very rude
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🖤 perfectly_unperfect 🖤 (@kaylagriggs88) reportedSwear down virgin media are an absolute joke ..... set up disconnection 3 months ago the snotty manager blaming me for paying £80 that I shouldn't have been charged and had already had £90 that month sends me a letter saying I an expected to pay £286 bc that manager ....
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Adlam (@AdlamGaming) reported@virginmedia Hi there, I can confirm I'm able to receive text messages from others. Is there a certain department on the more general VM side that I can ring who might be able to help? I find the virgin mobile side of it a little difficult to express myself with at times.
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wayne fisher (@waynefisher1975) reported@virginmedia how come you wont give existing customers (been with virgin since you took over ntl)the same price as new customer #unfairpricing
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James Thomson 💙 (@Jatty1972) reported@virginmedia Bloody great service. Finally get through to someone after holding for 45 minutes and they cut me off within 2 minutes. Now can’t get through again. Worst thing is it doesn’t surprise me at all #worstcompanyinUK
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jack stearman (@jackstearman) reported@virginmedia But you're penalising me for a service you can't provide And why did your customer advisor when I cancelled agree that my final bill be £91 - not £154? You still haven't answered my questions regarding taking 2 months bills while you investigated if you could provide a service..
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Gareth Smith (@zigaziggle) reported@virginmedia I have issues with both my mobile and second tivo box connection. I've been trying to get through to discuss for days without success....how can I get this fixed if I'm unable to contact you?! Absolutely disgraceful service.
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Michael (@Michael_Dunn4) reported.@virginmedia once again providing an absolutely atrocious service.
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TheAspiLawStudent (@LawAspi) reported@virginmedia No service issues reported. Its a intermittent issue of the super hub 3 loosing all connections. We've given up trying to talk to the customer service team as its impossible. S So we'll be terminating our contract due to lack of service.
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Matt Pountain (@Mpountain) reported@Turnado @virginmedia Even better, told that we are not due to compensation as it’s an ‘area outage’ AND - as of next month they have put our monthly bill up by an extra £3.50. Looking into other providers now, can’t wait to leave quite frankly.
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Tom Turner (@Turnado) reported@Mpountain @virginmedia Similar to my experience with @virginmedia - you’re best off moving to somebody with better customer service! Presume that ‘service’ isn’t cheap and they haven’t compensated you?