Virgin Media Outage Report in Widnes, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Widnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Widnes, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, Prescot, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 8 hours ago |
|
Liverpool
|
Wi-fi | 8 hours ago |
|
Liverpool
|
Internet | 3 days ago |
|
Liverpool
|
Internet | 4 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Runcorn
|
Phone | 10 days ago |
Community Discussion
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Virgin Media Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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Darren Thomas (@DagsJT) reported from Warrington, EnglandNearly a week after signing up to a new contract with @virginmedia they’ve still not upgraded my speed to what we agreed to. Their Twitter support refuses to acknowledge the issue and my complaint hasn’t been picked up yet. I guess they don’t care once a contract is agreed.
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James Donnelly (@jm_donnelly) reported from Birkenhead, EnglandNot just me then? Twitter tells me everything I need to know @virginmedia your broadband is unreliable, has been unreliable for weeks & I feel like i’m wasting money. No this isn’t an isolated issue you just need to pull your finger out & stop ruining my evenings its 2020 ffs!
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CharlotteJadeDuffy❀ (@XCharlotteJadeX) reported from Warrington, England@virginmedia please can someone help me cancel my contract, I move house in a few weeks and have been trying to get through to you many different ways with no luck for over a month now, I need to sort this ASAP, thanks
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Darren Thomas (@DagsJT) reported from Warrington, England@virginmedia I get the same result hard wired with Ethernet too. It’s not a wifi issue. Also I’m not sure how wifi would decide to ignore an increase in speed and decide to limit itself to the old speed coincidentally. Someone on your end hasn’t enabled the faster speed to my property.
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Steve Eades (@steveeades) reported from Runcorn, England@virginmedia Carried out the tests and internet now working but seems slow. Also there is an error noted on the Samsung set top box?
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The Clawless Lobster 🦐 (@JuiceTerry9) reported from Garston, England@AidyDews @ALANMYERSMEDIA @virginmedia That’s exactly what happened to me. Upgraded to 500mg and the speed/coverage got worse. They ended up giving me 1 Gig for the price of 500mg & a hub4 because they couldn’t fix it. Took me about 10 hours & years off my life to sort out. Nightmare.
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Darren Thomas (@DagsJT) reported from Warrington, England@virginmedia Hey @virginmedia , can we arrange you to call people back rather than sitting in a queue listening to terrible music and running up mobile bill costs?
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jo m b (@joanreece) reported from Liverpool, England@virginmedia why is your internet so rubbish? We get a bit of rain and wind and the whole TV goes off with no connectivity its woeful. We have sat here for a few hours now with no tv at all and were paying £49 a month for wifi that doesnt work!!!
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Darren Thomas (@DagsJT) reported from Warrington, EnglandNeed to cancel my @virginmedia contract as the price is going up but the only way to cancel is by phone, with up to an hour queue time. Brilliant.
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Joe (@JoeHolmes1994) reported from Leigh, England@virginmedia are actually have the WORST customer service ever. No wonder they have never won any awards
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Lyne (@lynielou72) reported from Warrington, England@virginmedia No these error has been for weeks, they bought a new TV today because they thought that was the problem it isn't and we can't speak to a human being.
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𝕿𝖎𝖒 𝕷𝖞𝖙𝖍 (@the_eporter) reported from Ellesmere Port, England@virginmedia Hello, myself and a friend are having problems with our remotes not working with our virgin media boxes and would like to know how we can get replacements. Tried contacting on the phone. If there is another number or email we can use could you please forward? Thanks
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Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England@virginmedia hi are tv and phone line are not working can you help WA8 8BS
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The Clawless Lobster 🦐 (@JuiceTerry9) reported from Garston, England@ALANMYERSMEDIA @virginmedia Absolutely incompetent. Takes an hour to speak to someone, they then tell you you’re through to the wrong dept and pass you back in the queue. Took me 2 months to sort my internet out recently. Awful service.
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Darren Thomas (@DagsJT) reported from Warrington, England@virginmedia The text messaging team that says it aims to respond within 4 hours but hasn’t responded to me since 11am yesterday? Basically I have no option now but to sit on hold in a queue for 30+ mins to fix a problem you’ve created by not upgrading me. Your customer service is awful.
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Darren Thomas (@DagsJT) reported from Warrington, England@virginmedia There’s no known issues. I shouldn’t have to spend 30 mins on hold trying to get through to you to have an issue corrected that hasn’t been done as part of my contract agreement. Shouldn’t you be able to call customers when you have an agent free who can make outgoing calls?
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Tori Sprung (@torisprung) reported from Liverpool, England@SkyHelpTeam We haven’t been booked in. Following some quick and informative enquiries, @virginmedia can install a new service in 3days; yet, a @SkyUK engineer can’t come out to us for over a week? When we pay a monthly small fortune, this all feels like terrible customer service
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Rich (@richdavies123) reported from Ellesmere Port, England@virginmedia please can you fix the terrible signal/interference on the Joshua v Pulev PPV. Ive just missed a whole round of the Bakole fight!!
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Steve Eades (@steveeades) reported from Runcorn, England@virginmedia why is my internet not working again? WA7 4RF postcode please advise.
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Darren (@DarrenMoggie66) reported from Warrington, England@virginmedia how can you put my bill up yet new customers can have the same for £30.00 cheaper ,20 years a valued customer but no incentives to renew my contract
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael Smith (@rainbagel) reported@virginmedia Want to cancel my contract. I started talking to your bot on WhatsApp but it stopped responding 2 hours ago 🙄
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Fran Méndez (@FranMendez_) reported@virginmedia Hi @virginmedia I already called 0345454111 option 1, 2 then 4 and waited for more than 1h and you hung up on me several times. At the moment I've been waiting for more than 3 hours in the 07533051809 @WhatsApp chat and it's just a bot. Terrible!
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CRiMEBear (@CRiMEYBear) reported@virginmedia You owe us about £50 now, and we keep counting. We tried to call (was on the phone for two 2hours, was connected to literally every person in the bloody building and then just disconnected, this happened multiple times and you never called back)
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Wesley Fry (@Wesfryday) reportedCan I just swap provider without having to contact the dreaded @virginmedia. The customer service is truly the worse ever, but the product is quite good. But I shouldn’t have to pay for something I’m not even using
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Rob (@roburdick) reported@virginmedia Hello, the problem is no one answers the phone and an hour on hold is too much! I would like to cancel my contract but finding this difficult due to lack of customer support. I would like somebody to call me back. Maybe you could add a callback function?
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CRiMEBear (@CRiMEYBear) reported@virginmedia HONEST TO GOD!!! You guys have by far the WORST service there is. Since 1 1/2 months we are trying to switch our WIFI to our new property and you are just blood INCAPABLE!!! However, you are happy to just take our money, for a service we cannot use.
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Misuzu (@misuzu_solo) reported@virginmedia I need to cancel my services but I need to actually speak to somebody
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Philip Long (@ptalong) reported@virginmedia Trying to cancel my account but can’t get through on the phone. 3rd attempt at calling, been in a queue for over an hour now, have listened to Sam Ryder’s song more times than I can remember. Please help!
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Simon Giles (@sygiles) reported@virginmedia Nothing so not bothered anymore, I’m very disappointed to say the least , had the same issue last time so went through all the stress and confirm tge cancellation only 2 days later received a call explaining how valuable I am
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noëloh 🇮🇪 🇪🇺 🇬🇧 📚 🎨 🏉 (@n03l0h) reported@virginmedia We need to discuss your poor retention offers for existing (indeed, longstanding) Virgin customers -- but how can we if we can't get thru on the phone? My partner has tried your website but evidently that's malfunctioning too.