Virgin Media

Virgin Media Outage Report in Widnes, Borough of Halton, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Widnes, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Widnes, Borough of Halton, England 02/02/2026 22:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Widnes, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes and Birkenhead.

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City Problem Type Report Time
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomPrescot Phone
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Widnes, England

Latest outage, problems and issue reports in Widnes and nearby locations:

  • ste19410949 ste donnelly (@ste19410949) reported from Widnes, England

    @virginmedia speeds are crap again

  • philstandish Phil (@philstandish) reported from Bryn, England

    @virginmedia Hi. I've had major issues since I rejoined Virgin just before Christmas. I was passed to the Elite team, who did what they could to resolve the Wi-Fi signal issues I was having. Now in the last 48 hours the WiFi has gone down twice for several hours. But yesterday TV & phone too

  • hoppyrules69er Stephen Hopwood (@hoppyrules69er) reported from Liverpool, England

    Is there a problem with the wifi @virginmedia in liverpool 🤔🤔🤔

  • mrphilliptipton Phillip Tipton (@mrphilliptipton) reported from Haydock, England

    The interminable menus on the Virgin Media customer line lasted 3 minutes and 20 seconds just now, most of it being lectured on how efficient this would make my as yet unanswered call.

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp Why have you rang me twice today offering to fix my broadband issues when I HAVE NOT called to report any??? Cold calling at its finest!

  • hoppyrules69er Stephen Hopwood (@hoppyrules69er) reported from Liverpool, England

    @virginmedia Cant sign in as it's the landlords account 🙄🙄🙄

  • thereal_rookie Paul Rooke (@thereal_rookie) reported from Prescot, England

    @virginmedia Already checked, your website says we have issues. Just disappointed that I have missed what sounded like a good @F1 race

  • Toffeegirl13 Ann_1878 (@Toffeegirl13) reported from Halewood, England

    @MachinegunSi @virginmedia Yeah same here Si, never had any problems but the past 12 months or so been shite

  • Michael85600050 Michael (@Michael85600050) reported from Rainhill, England

    @virginmedia gross incompetence shown in L35 area today. Basically no broadband for 14 hours. No indication as to why and each hour the time of resolution extended. Not a good advert for the service. Go with Sky is my suggestion

  • gbam86 Graeme Bamber (@gbam86) reported from Liverpool, England

    @virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service

  • charl_middo Charlotte (@charl_middo) reported from Liverpool, England

    @ThreeUKSupport hey 3, both me and my husband have 3G or below 90% of the day at the moment (5-6weeks now) and with @virginmedia also being down we can’t do anything, yet the network coverage says it’s fine… are there any issues in the L9 area for 4G?

  • shellc11 michelle cunningham (@shellc11) reported from St Helens, England

    @virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    WiFi app and it says nope I’m not working at all. The Virgin media account app says I’m not the main account holder but I am and always have been. Virgin customer service and products score out of 10 for brilliant is 1 for rubbish

  • Toffeegirl13 Ann_1878 (@Toffeegirl13) reported from Halewood, England

    @MachinegunSi @virginmedia Been ****** awful lately, sick of it. Think I'm gonna serve them

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia I deleted the apps from my phone to reinstall and try again but now they won’t download and my friend has the same issue of not the account holder when he is on app

  • AndrewGMilburn Andy Milburn (@AndrewGMilburn) reported from Garston, England

    Wifi down intermittently for 24 hours now @virginmedia and no checks or fixes help. Everything plugged in properly. Next available appt is Thursday morning - I work from home FFS what am I supposed to do until then??? #poor Can't even speak to anyone. #shambles

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    Try to contact @virginmedia on there faulty mobile service or wifi but call keeps ending without me doing any thing

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?

  • Michael85600050 Michael (@Michael85600050) reported from Rainhill, England

    @virginmedia how can you say you're reliable when we haven't had broadband for 14 hours with no explanation and ever increasing promises as to when resolved? Virgin Media has failed me and others in the Rainhill area. As we say in the North- shite service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Will_H1999 Will (@Will_H1999) reported

    @virginmedia No every time I use the chat I don’t get a response and then get a message the next day saying do you still need our help? And every time I phone it says there’s no fault with your broadband thanks for calling. I’ve wrote a complaint now though 👍

  • philipboucher philipboucher (@philipboucher) reported

    @virginmedia There appears to be a problem in my area. This has basically been the case since Monday. So can you please tell me what compensation you can provide

  • Natalie81478112 Natalie (@Natalie81478112) reported

    @virginmedia My ‘superfast broadband’ is shocking again and I can’t work. It has been bad since I called you months ago and was told you’d fix it within 72 hours. I can’t even call you now, I get cut off immediately. Please contact me ASAP as I am not a happy customer

  • louishuglin Louis Huglin (@louishuglin) reported

    @virginmedia Hi. I have tried multiple ways to contact your team for help, and have had no success. So far, as a new customer, I am appalled by your awful customer service. I'm trying Twitter as a last resort. Please urgently get back to me. I've followed so you can DM. Thanks.

  • darrenconnell26 Darren (@darrenconnell26) reported

    @virginmedia I already have done this today and the response i got after all my complaints was we cant credit your account over text conversation. The agent never put a note on the system to make sure my account was credited. Someone from your team needs to sort this out

  • flynn_elaine Elaine Flynn (@flynn_elaine) reported

    @virginmedia And please don’t worry about apologising again just do something to help please !!🤞

  • CamdenCabbieNW1 PAUL (@CamdenCabbieNW1) reported

    @virginmedia On hold hour twenty mins only to be cut off . Customer service , or lack of it 😡😡😡

  • darrenconnell26 Darren (@darrenconnell26) reported

    @virginmedia I was promised a credit onto my account for joining Virgin after paying the exit fee from BT. The salesman who sold me the virgin package assured me this would be on my account. Can someone sort this otherwise i will need to cancel. Thanks

  • NathanMoore2 Nathan Moore (@NathanMoore2) reported

    @virginmedia Thanks - any refunds appear to be sent as a cheque. I’ve moved, are Virgin going to send any cheque to the old address?! Such a stupid system

  • BarleyStack2 claire (@BarleyStack2) reported

    @virginmedia No nothing young lady said she ordered it and would send out for delivery I spoke to another lady two days ago who can see the order placed and was transferred to another dept for half an hour then cut off I never received email of delivery status from the off set. Claire stack