Virgin Media Outage Report in Widnes, Borough of Halton, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Widnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Widnes, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Northwich, Chester, Liverpool, Warrington, St Helens, Prescot, Widnes and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Northwich |
Internet | |
| Chester |
Internet | |
| Liverpool |
Internet | |
| Chester |
Internet | |
| Warrington |
Internet | |
| St Helens |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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Lyne
(@lynielou72) reported
from
Warrington, England
@virginmedia No these error has been for weeks, they bought a new TV today because they thought that was the problem it isn't and we can't speak to a human being.
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jo m b
(@joanreece) reported
from
Liverpool, England
@virginmedia why is your internet so rubbish? We get a bit of rain and wind and the whole TV goes off with no connectivity its woeful. We have sat here for a few hours now with no tv at all and were paying £49 a month for wifi that doesnt work!!!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Nearly a week after signing up to a new contract with @virginmedia they’ve still not upgraded my speed to what we agreed to. Their Twitter support refuses to acknowledge the issue and my complaint hasn’t been picked up yet. I guess they don’t care once a contract is agreed.
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia Carried out the tests and internet now working but seems slow. Also there is an error noted on the Samsung set top box?
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𝕿𝖎𝖒 𝕷𝖞𝖙𝖍
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia Hello, myself and a friend are having problems with our remotes not working with our virgin media boxes and would like to know how we can get replacements. Tried contacting on the phone. If there is another number or email we can use could you please forward? Thanks
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The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@ALANMYERSMEDIA @virginmedia Absolutely incompetent. Takes an hour to speak to someone, they then tell you you’re through to the wrong dept and pass you back in the queue. Took me 2 months to sort my internet out recently. Awful service.
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The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@AidyDews @ALANMYERSMEDIA @virginmedia That’s exactly what happened to me. Upgraded to 500mg and the speed/coverage got worse. They ended up giving me 1 Gig for the price of 500mg & a hub4 because they couldn’t fix it. Took me about 10 hours & years off my life to sort out. Nightmare.
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Darren
(@DarrenMoggie66) reported
from
Warrington, England
@virginmedia how can you put my bill up yet new customers can have the same for £30.00 cheaper ,20 years a valued customer but no incentives to renew my contract
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia There’s no known issues. I shouldn’t have to spend 30 mins on hold trying to get through to you to have an issue corrected that hasn’t been done as part of my contract agreement. Shouldn’t you be able to call customers when you have an agent free who can make outgoing calls?
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Tori Sprung
(@torisprung) reported
from
Liverpool, England
@SkyHelpTeam We haven’t been booked in. Following some quick and informative enquiries, @virginmedia can install a new service in 3days; yet, a @SkyUK engineer can’t come out to us for over a week? When we pay a monthly small fortune, this all feels like terrible customer service
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Rich
(@richdavies123) reported
from
Ellesmere Port, England
@virginmedia please can you fix the terrible signal/interference on the Joshua v Pulev PPV. Ive just missed a whole round of the Bakole fight!!
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CharlotteJadeDuffy❀
(@XCharlotteJadeX) reported
from
Warrington, England
@virginmedia please can someone help me cancel my contract, I move house in a few weeks and have been trying to get through to you many different ways with no luck for over a month now, I need to sort this ASAP, thanks
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Need to cancel my @virginmedia contract as the price is going up but the only way to cancel is by phone, with up to an hour queue time. Brilliant.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I get the same result hard wired with Ethernet too. It’s not a wifi issue. Also I’m not sure how wifi would decide to ignore an increase in speed and decide to limit itself to the old speed coincidentally. Someone on your end hasn’t enabled the faster speed to my property.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Hey @virginmedia , can we arrange you to call people back rather than sitting in a queue listening to terrible music and running up mobile bill costs?
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia hi are tv and phone line are not working can you help WA8 8BS
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James Donnelly
(@jm_donnelly) reported
from
Birkenhead, England
Not just me then? Twitter tells me everything I need to know @virginmedia your broadband is unreliable, has been unreliable for weeks & I feel like i’m wasting money. No this isn’t an isolated issue you just need to pull your finger out & stop ruining my evenings its 2020 ffs!
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia why is my internet not working again? WA7 4RF postcode please advise.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia The text messaging team that says it aims to respond within 4 hours but hasn’t responded to me since 11am yesterday? Basically I have no option now but to sit on hold in a queue for 30+ mins to fix a problem you’ve created by not upgrading me. Your customer service is awful.
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Joe
(@JoeHolmes1994) reported
from
Leigh, England
@virginmedia are actually have the WORST customer service ever. No wonder they have never won any awards
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carmen Lee - SEO Copy Writer
(@femme_freedom) reported
@virginmedia It’s no use having a reference when your complaint is internally ignored, you don’t get call backs, the support workers hang up the phone every time you call the phone line, and you wait multiple times for over an hour on webchat for it never to connect… I have a reference but…
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Callum
(@Callumreal1) reported
@virginmedia I think I still need some assistance. I think the problem is the Wi-Fi signal, not the connection into the house. Maybe an issue with the HUB?
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Charlie
(@cjmarchant75) reported
@virginmedia do you have a customer service team???? Been waiting ages for a simple reply….
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jane doe
(@PJandh) reported
@virginmedia What a crock! You actually expect customers s to believe that when your 150 service is a joke?
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🌸유미-씨🌸 💔
(@_yumi_33) reported
@virginmedia Your website has now updated that there is no known issues in my area yet I still can't connect to the internet. I've rebooted my router 3 times. Im already 2 hours late for work!!!
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cruachan8520
(@cruachan8520) reported
@virginmedia AGAIN , outages in my area , AGAIN , taking an awful amount of money for such a shocking service #notgoodenough
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🌸유미-씨🌸 💔
(@_yumi_33) reported
@virginmedia Woke up this morning for work to see the Internet is down, which I understand is being worked on. But when I try to register for updates via text msg I get an error msg? No one wants to be working on a Sunday but how come your website barely works 🥲
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Nuz🦅Free Palestine🇵🇸
(@_nvzhxn7) reported
@Iitpxki I ain’t even on virgin media hahah I’m on EE but have the same issue
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Mark Rendle
(@markrendle) reported
@Netflixhelps Yeah, I’m not on a VPN, Netflix is wrong. I checked my IP address, it’s showing as in the UK and assigned to Virgin Media. Problem is at your end.
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Simon Worsfold
(@simon_worsfold) reported
@virginmedia Good morning. Tv is back on. My issue like many others in my area is it’s a consistent thing. The tv channels keep going off and my tele freezes. I explained this to your adviser when I renewed if it keeps happening I’m leaving. That is my plan now.