Virgin Media Outage Report in Widnes, Borough of Halton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Widnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Widnes, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Billinge Chapel End, Runcorn, St Helens, Warrington, Northwich, Chester, Prescot and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Runcorn |
Phone | |
| St Helens |
Internet | |
| Warrington |
Internet | |
| Runcorn |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@KairenK @virginmedia @virginbroadband I've been lucky 10 months working from home yet to go down
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Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
Virgin media WiFi is down for me, anyone else having issues in the North West?
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Scents & Trendz
(@Matt1740) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @virginmedia Can't be as bad as those speeds I'm getting!!
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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Geoff
(@gms11uk) reported
from
Liverpool, England
@virginmedia Stay disconnected should be the tag 1 hour waiting to get through on the phone to get a 24 hour fix to go back the next day to the same no connection They direct you to the web but it does not answer your question My recommendation dont trust a virgin experience no
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year
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John McKerrell
(@mcknut) reported
from
Liverpool, England
@SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months
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Angus Gillan
(@angusgillan) reported
from
Seaforth, England
@SkyHelpTeam @SummersCJ But it works with your Virgin Media login via the mobile app so not a sign in issue? Loads of people have the same issue. @SkyHelpTeam maybe it's a fault your end?
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Clare Marie Watson
(@Sarahsgracesmum) reported
from
Birkenhead, England
@virginmedia been a customer for 10 years. Bills going up again and customer service less than helpful. Amazing deals for new customers though😡
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AnotherBeardedphotographer
(@Anobrdedphoto) reported
from
Birkenhead, England
Anyone else with @virginmedia on the wirral having Internet problems? Not had anything for 2 days. Called to check fault an automated voice says there's an issue and cuts off.
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PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks
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James Donnelly
(@jm_donnelly) reported
from
Birkenhead, England
@virginmedia STOP BEING SHITE!!!! Am I not even allowed to browse the internet now or have the @premierleague got you gripped so tight you have to ruin it for us all? Don’t expect you to respond. You never do 🙃enjoy my last bill cos im getting off 👋🏻
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Peter Rawcliffe
(@peter0raw) reported
from
Seaforth, England
@virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??
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Sue
(@liverpoolsusie1) reported
from
Seaforth, England
just cancelled my @virginmedia account after 30 plus years, If you're a new customer you can get the package I was on plus extra channels and other benefits for over £30 less a month, but existing customers can't, no loyalty to customers what so ever,
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Angus Gillan
(@angusgillan) reported
from
Seaforth, England
@SkyHelpTeam @DaveC_BD Same, can't login to Sky Sports using my Virgin Media details on the website but can via the mobile app. Is the problem at your end?
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia Terrible today been down twice
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia TV/Broadband issues again! WN2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Su O'brien
(@suob71) reported
@virginmedia I have brought the box from upstairs down well my son in law has and plugged it in now working Yet again the service from u is poor my bill goes up service goes down I still need the engineer on Wednesday as pixelating still
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Nick Foster 🇬🇧🇪🇺
(@goldenhornet) reported
I didn't think @virginmedia could make the help desk experience any more excruciating, but the use of @WhatsApp instead of regular online chat means they can put you on hold for literal days! 😧 I'm going to return to just sitting on the phone for hours.
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David Pearce
(@pearceswan) reported
@virginmedia 2/2 I called technical department to advise them of the damage five times and nothing happened, I am Google and then reported it to another department which tend to feel a six months, No investment near my area! It’s unjustified, we need to talk.
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Leeds Loafer
(@leeds_loafer) reported
@virginmedia any danger of the Edinburgh outage been resolved or have you just given up?
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Karen Fuat
(@karenfuat) reported
The worst customer service I have ever experienced @virginmedia
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Ambitionz®
(@ABZ_Designs) reported
@virginmedia Took out the bundle with the O2 contract and was promised I wouldn’t be charged for the O2 contract until services were installed. Being charged for the last 3 months with O2 and now I can’t cancel the contract even though I have cancelled the virgin install
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Gareth
(@Bandit72) reported
@virginmedia You can have the most polite customer service in the world, but with all due respect, if you're advertising a service you cannot provide then in the words of @Lord_Sugar it's a complete SHAMBLES. @richardbranson
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Amy Cauldwell
(@popspride) reported
@virginmedia dissapointed in your customer service training! Got tied in to a new contract 1 day ago. Assured I could cancel this within 14 days and still give 30 days for old contract! Tried to cancel and now I need to pay £260+. Read your own T& Cs #dissapointedcustomer
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Phil King
(@LittleToRelate) reported
@geofftech @VodafoneUK Interesting. I had the same problem over BT Broadband several years ago (Twitter images not loading). None of the support staff even understood my description of the problem - kept testing the connection and saying it was working 🤦. The main reason I moved to Virgin Media.
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Alex Watson
(@WaTTo_1993) reported
@virginmedia Just got cut off after being on hold to the cancellation department for almost an hour. Personal circumstances forcing me to leave, I wouldn't have chosen to as no problems before, but not pleased with not being able to get through to you!