Virgin Media Outage Report in Widnes, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Widnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Widnes, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Warrington, Runcorn, Northwich, Chester, Liverpool, Prescot and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Warrington |
Internet | |
| Runcorn |
Phone | |
| Northwich |
Internet | |
| Chester |
Internet | |
| Liverpool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.
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JoelJelen
(@JoelLJelen) reported
from
Liverpool, England
@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia So it's not the devices. As I say it's only since this new hub. All I get when I ring customer services is run these tests etc equipment working fine but there must be some underlying problem somewhere
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia I am seriously considering changing to another broadband company at the end of my contract because I feel I am not getting the best service from virgin anymore
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Alex Downes
(@flux_blair) reported
from
Liverpool, England
Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.
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pet hen
(@HenseyP) reported
from
Seaforth, England
@ANIM3TA @virginmedia Doing it to my sister been charging her for all Bollywood showcase along with box nation , only found out about it this past month ,phoned up to say she has never known she had them ,never viewed ,, refusing to cancel them off ,won't listen or nothing ..appalling virgin
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Neil
(@spuddy1878) reported
from
Liverpool, England
@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia IT says there's no issues in the area, the speed test was done wirelessly. I have the hub in the same place I have always had the modems, hubs in. This issue has been ongoing ever since I received the newest hub. All wires are in tightly so it's not that. I have a new phone too
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Barry Walters
(@BarryWalters7) reported
from
Seaforth, England
@virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract
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Elisa Narborough
(@elisanarbs) reported
from
Warrington, England
@virginmedia no internet for two hours now: Wifi light green and base light is flashing green, service status in wa1 area said no known issues, please help!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.
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Jane Boland
(@JE_Boland) reported
from
Seaforth, England
I have been on the phone with @virginmedia for nearly two hours and am no closer to getting my problem solved.
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
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NYPD Blue
(@CRMann78) reported
from
Liverpool, England
@virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!
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Jane Boland
(@JE_Boland) reported
from
Seaforth, England
Been on hold @virginmedia for 25 mins- now on 3rd call and nearly 2 hours. Shocking customer service. Making my decision to leave that much easier.
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Ray Jono
(@rayjono50) reported
from
Seaforth, England
Just been holding on the phone for over 30 minutes to speak to a "human being" from Virgin Media" I lost the will to live and hung up. Will call tomorrow to tell them I will be leaving sick of their poor service.
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
Aaaaand @virginmedia broadband is down again. Useless.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Foxy - ماكر
(@Foxy_005) reported
@stef_tise @virginmedia @macavanagh It's called throttling, Virgin is known for doing this the most out of all providers. It's not legal as they're providing less than what you pay for, but they'll never admit it
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Darryl Crouch
(@darryltc) reported
@virginmedia So how much money back on my bill can I expect to see after over 24 hours of issues?
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Darren Skidmore Photography
(@DSkids) reported
@virginmedia @virginmedia ‘Dear customer, we are increasing our prices but don’t worry, in return our services will get worse’ City Fibre is getting more and more appealing.
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James Hunter
(@Jack_Huntero) reported
@keiranatharmony @virginmedia @bt_uk Don't do it they are worse service compared to vm
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77ira
(@Cas72473894) reported
@virginmedia You guys are the worst
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Palvi
(@Palvi_Ramjee) reported
@JIX5A @virginmedia Most if the user's are having the same problem.
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Mr B 🇺🇦
(@andrew6ger) reported
@virginmedia My BB went down again 16:30 until 18:30. Not sure it’s a good idea having the same BB and Sim provider.
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Keith Appleyard
(@kapple99) reported
@virginmedia my landline is still not working at 19:30
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Ben
(@yuseiben1991) reported
@virginmedia Love the copy and paste reply virgin are a joke expensive unreliable and **** customer care yet you raise prices by 21 quid
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77ira
(@Cas72473894) reported
Typical #virginmedia the worst company in the UK