Virgin Media

Virgin Media Outage Report in Widnes, Borough of Halton, England

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The latest reports from users having issues in Widnes come from postal codes WA8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Widnes, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Widnes, Borough of Halton, England 01/26/2026 16:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Widnes, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Prescot and Birkenhead.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool TV
United KingdomLiverpool E-mail
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Widnes, England

Latest outage, problems and issue reports in Widnes and nearby locations:

  • KeeganBig Frank Keegan (@KeeganBig) reported from Liverpool, England

    @virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @Lizzim18 @virginmedia Poor service. It's annoying isn't it?

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia No I just need someone to take ownership of the problem and sort it out

  • waveyjane Jane Vickers (@waveyjane) reported from Birkenhead, England

    @virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.

  • MJPArmario Marcas Seán Pádraic Ó Donnċú (@MJPArmario) reported from St Helens, England

    @virginmedia worse customer service I’ve ever experienced . Write to me and give me a number to contact and here I am on hold for 15 minutes . No messaging , no digital or chat options to resolve . Need someone who knows we’re in 21st century looking at your service model .

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.

  • SteJoycey10 Stephen Joyce (@SteJoycey10) reported from Haydock, England

    @virginmedia paid £27 and the fight is ******* freezing wtf

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Long conversation. There is definitely a problem which is not good as engineer was here Monday. Booked another visit for Friday evening. So no tv for me until Friday. Can't get Prime or Netflix. This is not satisfactory is it? I live alone, so I'm very angry.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.

  • DarrenMoggie66 Darren (@DarrenMoggie66) reported from Warrington, England

    @virginmedia why do ask customers to pay for gadget rescue ,they’re clueless five days running now I’ve had to contact them about the same issue ,after each day them saying the problem is resolved

  • claimsseven Stephen Smith M.D (Manic Depressive) (@claimsseven) reported from Seaforth, England

    Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I can't get Amazon Prime on 3 TVs now. There's a problem I can't solve. I need an engineer. Going to phone again.

  • SteJoycey10 Stephen Joyce (@SteJoycey10) reported from Haydock, England

    @virginmedia Yeh if I want to sit in a queue for hours then get through to someone with no really English language skills! Virgin great when it works and awful if you ever have a problem ! Why don’t you call me?

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Hi John, I did that yesterday & the result was Virgin booked an engineer to attend Monday. However you texted this morning saying due to issues you had to cancel the Engineers visit that was booked for Monday. No further update or comms were given. What do we do? PLEASE HELP

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Yes. I've checked the service status yesterday and twice today. I have screenshoted the result in my earlier tweet on this thread. What do I do now?

  • AMEB62 AME (@AMEB62) reported from St Helens, England

    @virginmedia complaint about customer service and nuisance calls being received with no one on the line. Told I had been emailed to follow up complaint but no emails received. Appalling customer service #poorservice

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡

  • KeeganBig Frank Keegan (@KeeganBig) reported from Liverpool, England

    @virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Done that and it says no known issues. Why have you cancelled our engineer visit tomorrow. Please help

  • lucindaduffy12 Lucinda Duffy (@lucindaduffy12) reported from Newton-le-Willows, England

    @virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tw17_09 Tom Weise (@tw17_09) reported

    @NowThen33 @KirstenClareA @virginmedia Good luck! I have just called and been told the £3.50 doesn’t apply to me, and they will charge me to cancel....but won’t give me, in writing, that the price rise doesn’t apply to me!

  • lukehooverhead Luke Hooverhead (@lukehooverhead) reported

    @virginmedia yet again, useless website and no one answers the phone (waited over 45min). Just want to downgrade my tv package as I can’t afford the extortionate price I’m paying at the moment. Can’t get through in anyway. Terrible customer service

  • haggs76 Mark Harris (@haggs76) reported

    @virginmedia As I said. Your service status says there is no issue in the area which is wrong. When I ran a test your result said there was no issue, which is wrong as the service was down at the point I ran the test.

  • SodisGems Sodi's Gems (@SodisGems) reported

    @virginmedia hey. Your service is ****!!

  • nicolamillar18 Nicola (@nicolamillar18) reported

    @virginmedia @virginhelp Yes... u don’t answer, neither do u reply to chat in ur app... I am still a customer my husband signed up for a new deal but this payment Should not have been taken!!!!

  • Billy28800626 Billy (@Billy28800626) reported

    @virginmedia hi I'm trying to cancel my package and leave, I have tried calling both 150 and 0345 454 1111 but it states that nobody is available. Please can you help?

  • PennyArcade10 Mr Spgt (@PennyArcade10) reported

    @virginmedia We're talking about a service complaint of OFCOM proportions here. I was even given a £20 discount despite telling the advisor I didn't want it. About 5 hours on hold, years of failures, failed callbacks, late letters. TWENTY QUID for all of that? LOL.

  • oldtrafford_fc Old_trafford_fc (@oldtrafford_fc) reported

    @virginmedia Thanks but it's not good enough our next bill is £8 less IF we have no service for 2 full working days

  • JoannecolesJo Jo (@JoannecolesJo) reported

    @virginmedia You’ve sent me a bill for £79ish which I’m not overly happy to pay as it has been such a slow connection or no connection! And I’ve been trying to get through to speak to someone for weeks!

  • MRamsey1974 Martin Ramsey (@MRamsey1974) reported

    @virginmedia Is that an attempt to wind me up! I have been on hold for two hours to your customer service with no answer - and you solution is to call them?! 🤬🤯