Virgin Media outages and service status in Widnes, England

Problems in the last 24 hours in Widnes, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Widnes, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Warrington, Northwich, Birkenhead, Prescot, Billinge Chapel End, Runcorn, and Chester.

City	Problem Type	Report Time
Liverpool	Internet	5 hours ago
St Helens	TV	2 days ago
Liverpool	Internet	2 days ago
St Helens	TV	3 days ago
Liverpool	Internet	3 days ago
St Helens	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Widnes, England

Latest outage, problems and issue reports in Widnes and nearby locations:

• 
  Berni Turner 🖤🌹 (@BLTwitchy) reported 3 seconds ago from Liverpool, England

  @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

• 
  Ray Waring (@RayWaring) reported 2 minutes ago from Liverpool, England

  @virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue

• 
  Lee (@Crosby71) reported 3 minutes ago from Seaforth, England

  @_Ludachris @virginmedia Not any more, got **** of them ages ago

• 
  Tony (@AckerHeron) reported 10 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Amanda Ralph (@aralph50) reported 11 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  Tom Rushton (@tomrushton88) reported 12 minutes ago from Haydock, England

  @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

• 
  Mrs Smith (@SmithysMaud) reported 13 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Christopher Bray (@cbray72) reported 19 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  Mrs Smith (@SmithysMaud) reported 19 minutes ago from St Helens, England

  @virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.

• 
  Jack Kelly (@realjackoh187) reported 21 minutes ago from Widnes, England

  @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 23 minutes ago from St Helens, England

  Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

• 
  Thomas Evans (@92Tevs) reported 30 minutes ago from Liverpool, England

  @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

• 
  Martin Travis (@lurkinhead) reported 39 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  Mrs Smith (@SmithysMaud) reported 41 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Mrs Smith (@SmithysMaud) reported 42 minutes ago from St Helens, England

  @virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.

• 
  Liz Tuite (@tuite_liz) reported 43 minutes ago from Atherton, England

  @virginmedia Could the problems in the area have caused damage to the equipment? As it was working fine before. Do I get compensation for all this time as the earliest appointment is Friday 14th?

• 
  Chris Wright (@ChrisWAzure) reported 44 minutes ago from Liverpool, England

  @virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty

• 
  Andy McKeown (@AndyMcK1982) reported 46 minutes ago from Liverpool, England

  @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

• 
  Maureen StewartJones (@supergran22) reported 49 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 50 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Glenn McDonald (@Gtmcdonald1996) reported 7 minutes ago

  @virginmedia your customer service is shocking. I suggest you get someone to reach out to me and organise a phone call right now. You are very close to losing a customer Shocking!

• 
  Martinayres65@outloo (@Martinayres65o1) reported 11 minutes ago

  @virginmedia You passed me on to your customer service team. They arranged for a manager to ring me yesterday at 3:00pm who failed to do so

• 
  Ash Tray Ashman🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇪 (@spudbishop666) reported 14 minutes ago

  @virginmedia .. have a problem setting up new set top box.. automated Phone let me speak to a human thinking of cancelling phone TV everything. Appalling customer service

• 
  Adrian Jones (@AdrianTJones) reported 15 minutes ago

  @virginmedia Where on your site do you list prices for existing customers once I’ve signed in,that link doesn’t take me to it. I just get view your offers and that says chat to us. 29 years a customer and I’m expected to 60% more for the same. Prices for new customers are clearly listed

• 
  entrustTMF (@entrustTMF) reported 16 minutes ago

  @virginmedia broadband outage keeps on getting worse and worse😡 After 2 days of rolling updates for the fix getting prolonged and an assurance it would be fixed by 5.30PM YESTERDAY from their helpline, they updated to 1.30 today. Now a message to say 1 PM on 29/4🤬 Unacceptable

• 
  mia (@miaKJKJ22) reported 16 minutes ago

  @entrustTMF @Gary1165 @virginmedia What issue are you having? I have yellow light flashing since yesterday. Their technical support is closed. Done troubleshooting and all and nothing.

• 
  Pauly (@OldSkoolGeek71) reported 21 minutes ago

  Got a new Virgin Media Home Hub! They texted saying you need an UPGRADE! Son plugged it in, we were getting 200bits per second, now 100 bits per second, SO! IT IS SLOWER VIRGIN MEDIA!...WTF IS THAT ABOUT!?...x

• 
  Chad (@finatics999) reported 24 minutes ago

  @virginmedia terrible customer service, will be leaving after being a loyal 10 year customer.

• 
  PAT WEBB (@nan2thou) reported 29 minutes ago

  Virgin Media are so stupid. They are taking my money but say that i dont have an account with them. Only been with them for 20 years.

• 
  Cameron Conner (@RadioCammy) reported 29 minutes ago

  @virginmedia hi I’d like to lodge a complaint about your shocking customer service how do I do this ?