Virgin Media Outage Report in Widnes, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Widnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Widnes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Widnes, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Birkenhead, Liverpool, Runcorn, Warrington, St Helens, Ellesmere Port, Prescot and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Birkenhead |
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| Birkenhead |
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| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Runcorn |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Widnes, England
Latest outage, problems and issue reports in Widnes and nearby locations:
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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Harold Farnworth
(@FarnworthHarold) reported
from
Hindley, England
@virginmedia what a waste of time promised refund for 3 days no internet or tv .no refund then put bill up customer service a joke over 1 hour to get through
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Paul Smith ✋
(@smiggerpaul) reported
from
Seaforth, England
@virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
Your customer service is shocking @virginmedia
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Need to cancel my @virginmedia contract as the price is going up but the only way to cancel is by phone, with up to an hour queue time. Brilliant.
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia I probably would have given them the benefit of the doubt and stayed on when moving house but they can **** off. Hope you have better luck next time 👍
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia That's mental, the options for the departments don't make sense either. To change your package, moving home or thinking of leaving us press 4.I press 4,how can I help you, thinking of leaving you, we can't do that here we will have to transfer you to another department.**** off
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
@virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems
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paul sanders
(@psanders1976) reported
from
Seaforth, England
@virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia Exactly the same happened to me just, even had one of the call centre staff say I would've get a dead line when I told her I definitely will. She still transferred me down a dead line. Got told that changing provider isn't a good enough excuse to leave. Its my choice! 😡
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Hey @virginmedia , can we arrange you to call people back rather than sitting in a queue listening to terrible music and running up mobile bill costs?
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia why is my internet not working again? WA7 4RF postcode please advise.
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SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia Carried out the tests and internet now working but seems slow. Also there is an error noted on the Samsung set top box?
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Technical Issues ☭
(@RagnarokAhead) reported
from
Runcorn, England
Imagine my shock that @virginmedia has absolutely shafted me yet again and gone down. Can't believe I'm paying for this, utter incompetence
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Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@virginmedia are your call centre staff ***************? Ones just been an idiot to me sounded like he couldn't be arsed while ones just sent me down a line that rings out constantly for 20 minutes. Both asked me different security questions and one flat out refused
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rick Lay
(@rick_lay_uk) reported
@virginmedia Hi, yes. And run the automated tests. Still having problems...
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Mark Wiltshire 💙
(@_markwiltshire) reported
@virginmedia disgusting customer service as usual!!! Downloaded your new improved app only to be in a loop where I cannot report issue on my broadband - typical terrible customer service and infuriating
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Gary
(@regicfc) reported
@virginmedia Hi is there an issue with the contact number as I’ve been unable to contact would you have an alternative number?
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Jim Tully
(@lavvyhead) reported
No Internet access on my TV @virginmedia and you want to charge me £30 for an engineer to fix it. Shocking srvice
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Cheese Fisher
(@Fishing4Cheese) reported
@virginmedia So you haven't responded to what I asked. Why has your service gone down a number of times recently? , what was the fault and how was it fixed? . Just going off and then directing people to the service status page after it is back.. Is utterly utterly pointless.
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TerraceFabulous
(@TerraceFabulous) reported
@virginmedia @Trev06812791 I want to cancel too but my calls don’t get answered. How do I talk to someone please?
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Robyn
(@EssexHebridean) reported
@geordiemanc70 @virginmedia We didn’t nickname them VirginMediocre here for nothing I’m afraid. Had precisely 12 months suffering their appalling service some time back - literally could not leave fast enough at the end of the contract!
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Andy Frost
(@andyfrost1978) reported
@virginmedia I keep getting emails about being able to access the new upgraded box, but when I request it it says it cannot be completed. Why am I experiencing this problem?. Please advise
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Derek Turpin
(@thedelboy) reported
@virginmedia Hello again, I have been waiting for a phone call from VM ,I can't remember who was going to call me engineer I think ? The problem is still there but no error code now? Just a "Call VM to sort these errors out".
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Izzy
(@SandyBear2003) reported
@virginmedia yet again APPALLING customer service from one of your agents after another 40 minutes on hold 😡😡