Virgin Media Outage Report in Mountsorrel, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mountsorrel, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mountsorrel and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Mountsorrel, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Loughborough, Leicester, Coalville, Melton Mowbray and Leicestershire.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
Internet | |
| Loughborough |
Internet | |
| Loughborough |
Wi-fi | |
| Leicester |
Phone | |
| Leicester |
Internet | |
| Loughborough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Mountsorrel, England
Latest outage, problems and issue reports in Mountsorrel and nearby locations:
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.
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Lisa Pitt
(@lisa_c_pitt) reported
from
Gotham, England
@virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I don’t know what the issue is but trying to work from home without Broadband that is supposed to be better than Sky isn’t helpful. No one seems bothered about the phone line either!
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Alison Love
(@alisonllove1) reported
from
Leicestershire, England
@simonrim @virginmedia I had good service chatting via Twitter but elsewhere absolutley useless
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Will be later. Just got back now to do some work and internet down again! Needs resolving as I mostly work from home.
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Gareth Lloyd 🇪🇺🏴🇬🇧
(@El_Lloydie) reported
from
Leicestershire, England
Had enough. @virginmedia service in the past 18 months been truly shocking. Made a complaint last month and still not heard anything. Now trying to get hold of someone and doing the Krypton Factor would be easier! Sort yours (and my) s**t out Virgin Media!
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Matthew Walne
(@MatthewWalne) reported
from
Leicestershire, England
@virginmedia I’ve tried but can never get through on the phone. Done a few web chats though
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★Stu Mäc★
(@stumac8) reported
from
Glenfield, England
@Leicester4life @moneybanks14 @ImTheDoctor @virginmedia @AmazonHelp I never tried it on the tivo box just on a firestick and it was crystal.
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jason Hirons
(@jasonpaulhirons) reported
from
Narborough, England
@virginmedia well after 10.5 hours of being on the phone to customer services and getting nowhere a ray of light called Linda the manager at Bellshill sorts it in 15 minutes it's a shame that you feel the need to offshore when theres genuine talent in this country
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Paul Roberts
(@corfu1957) reported
from
Leicestershire, England
So now I am on the phone to the help line and the waiting starts and as usual virgin media fail again
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Sinead Bacon👩🏼⚕️
(@prinnysinead) reported
from
Kegworth, England
@virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.
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Matthew Walne
(@MatthewWalne) reported
from
Leicestershire, England
@virginmedia The usual, turn off and turn on again. No solution to the phone line not working though
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Kieran Lake
(@itslakeyyy) reported
from
Leicestershire, England
@virginmedia No issues reported. A reboot of the hub seems to do the trick however it’s an inconvenience doing that 4-5 times a day.
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Paul Roberts
(@corfu1957) reported
from
Leicestershire, England
50 mins talking to an engineer who then couldn't connect the new box and now have to have an engineer come out to sort it @virginmedia you need to get your customer service sorted
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Mountsorrel, England
@virginmedia I have continually been passed around departments. This morning it was sales that told me they would have me back on this afternoon. I can never get back to the same department through your automated system and I don’t have any numbers for contacting you directly.
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Mountsorrel, England
@virginmedia you are an absolute disgrace of a company with simply the worst customer service I have ever encountered. You have disconnected my service and after numerous calls and promises over 4 days I still have no service. Pathetic!
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Often get “internet unavailable” and phone line hasn’t worked since we moved over from Sky. Fair to say unless it gets sorted soon I will be going back to Sky snd getting a refund for having no working phoneline. Been a terrible experience.
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia No issues reported and yet again I can't access any on demand TV tonight.
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Deborah Davidson 🕷
(@Deborahbham) reported
from
Leicestershire, England
1. @richardbranson cannot tell you how incensed I am at the poor service I have had since signing up to @virginmedia - no one can help me sort out getting a good and consistent internet signal across the whole house (which @bt_uk could) - amazed how the new technology is worse.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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eve
(@stnjeon) reported
@virginmedia i have looked and it says there should be no issues. however my wifi has been out for over three hours. i need it up immediately for work tomorrow so would like some answers please! 🙃
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Ellen Packham
(@PackhamEllen) reported
@virginmedia that i just have to wait until yodel reply to them. but yodels customer service is down. and that they can’t send a replacement even though i was told yesterday that i would receive the replacement at latest tomorrow…
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J Fos
(@jjjjfoz) reported
@virginmedia I check all the service status checkers, reset and rebooted a number of times. It's beyond a joke now. How can I get a new hub4? I don't think an engineer can do anything different to me unless there is a fault on the cable outside
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sairam kuchibhotla
(@sairam_tweet) reported
@virginmedia Your customer service, and broadband devices are of very poor quality. Whenever we call your call centre, they are just asking to upgrade plans but will never solve the issue. Just deceiving customers with fixed month contracts..
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Pauline Leighton
(@P_Leightonsss) reported
@virginmedia I know I wanted to cancel the old one and set up my own… got through after 45 mins to be told I had to be transferred I gave up after another 20 mins. It’s just poor service
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Adrian Jones
(@AJUK29) reported
@virginmedia 2/2 I'm simply going to cancel my direct debit now. No doubt I'll 'pass security' when I get calls as to why?!
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M Turner Plastering
(@MTPlastering) reported
@virginmedia I don’t think so. I’m not very tech savvy I’m afraid. I did a reboot yesterday and it didn’t help today. We’ll I turned it all off for 10 minutes then back on again.
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Ephemerasattic 😷🇪🇺#FBPE
(@ephemerasattic) reported
@virginmedia bad customer service. Moved house over a week ago. Due to have broadband etc installed today after a previous **** up. No show and no call/contact to let me know why. Been with you over 25 yrs 🤬🤬
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Matti Aho
(@AhoMatti) reported
@VirginMediaIE you courier did not pick the router on time so you asked me to return it to local virgin media shop in Galway. which I did. Still you are billing me for it 10e/month for several months even I have contacted you to stop. Poor service.
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Luvson D'costa
(@MrLuver28) reported
@virginmedia It’s a bit embarrassing with the stuff they came out with! I also cancel my direct debit I don’t even use the services. I even sent the equipment back.but apparently I was supposed to do the cancellation separately when I even told him but they didn’t tell me that over the phone