Virgin Media outages and service status in Mountsorrel, England

Problems in the last 24 hours in Mountsorrel, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mountsorrel, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Mountsorrel, England

The most recent Virgin Media outage reports came from the following cities: Leicester, Melton Mowbray, and Loughborough.

City	Problem Type	Report Time
Leicester	Internet	19 hours ago
Melton Mowbray	TV	6 days ago
Leicester	Internet	6 days ago
Leicester	Wi-fi	9 days ago
Loughborough	Internet	9 days ago
Leicester	Internet	15 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Mountsorrel, England

Latest outage, problems and issue reports in Mountsorrel and nearby locations:

• 
  Alexandra Johnson (@ASJPhotography) reported 2 minutes ago from Coalville, England

  @virginmedia One of your tech engineers confirmed the problem in our local area and following a conversation with customer service they kept trying to get me to create multiple networks for speed. This wasn’t the problem, the problem was amplifiers in the local area!!

• 
  Nick Fitzsimons (@NickFitz) reported 6 minutes ago from Leicestershire, England

  @PreetBharara @ZellaQuixote Around 2009 or 2010. I had a computer with a modem that could send faxes that was just about working, and I had to get @virginmedia to send an engineer out to fix my landline. The landline broke again a month or two later and hasn’t worked since, though they still bill me for it.

• 
  David Richards (@ddrbowella) reported 6 minutes ago from Leicestershire, England

  @virginmedia 909041904.26 le35ge .Call a 7 days ago about internet problems. Told we was getting a new router box and booster box. Nothing came and still getting a lot of problems. I want some to come out. Otherwise i will cancel the whole dam thing.

• 
  Ollie (@ollieg21296) reported 18 minutes ago from Ketteringham, England

  @virginmedia Are there issues with the virgin mobile service? I’m unable to receive texts and my mobile data isn’t working either. Thanks.

• 
  Yv (@yogi7592) reported 22 minutes ago from Leicestershire, England

  @virginmedia been on live chat hold for nearly 30 minutes and it’s still saying 45 minutes wait as it did at the start. Not very good customer service since pandemic.

• 
  Wayne™ (@Dog_in_a_hat) reported 23 minutes ago from Leicestershire, England

  @virginmedia I’ve had to call you in the past week 150 & you had to reset the router ... I shouldn’t need to do this! It’s your responsibility to ensure I have the service I pay (a lot) for!!!

• 
  Meghraj (@im_raj16) reported 24 minutes ago from Leicestershire, England

  @virginmedia Can you please send someone to fix the issue ? Please

• 
  Faizal Momoniat (@faizalmom) reported 29 minutes ago from Leicestershire, England

  @virginmedia rang up yesterday for disconnecting phone & broadband very bad attitude from the lady i spoke too from the beginning off the call when i first said hello.

• 
  paulwitneyphoto (@paulwitneyphoto) reported 31 minutes ago from Ruddington, England

  @virginmedia You are clearly having a laugh at our expense. How do we complain about the service by @virginmedia @Ofcom

• 
  paulwitneyphoto (@paulwitneyphoto) reported 35 minutes ago from Ruddington, England

  @virginmedia 1hr 50mins on the phone, mostly on hold, spoken to 4 people, 3 of which bairly spoke english and still no further forward, website not helpful either. Worst service I've ever experienced. @Ofcom

• 
  Liz (@lizdixon77) reported 38 minutes ago from Mountsorrel, England

  @virginmedia Have done it both ways. It isn’t just the speed it is dropping out completely for long periods of time and the staff in your call centres are if no help unless you want to buy a new service and you do not get promised calls back.

• 
  John Wright (@juanfelipe1) reported 38 minutes ago from Leicestershire, England

  @virginmedia Or you could invite your customers to get in touch when out of contract or you could even tell us what deals are on offer to help us stay. I suspect you don't because you realise that inertia effects are high when it comes to changing broadband packages.

• 
  DJ (@DJacko79) reported 39 minutes ago from Leicestershire, England

  @pescott_gemma @virginmedia Ok Sorry have you been and looked at the nearest exchange box to your addressand checked as if its damaged they wont know till someone tells them if that looks Ok im guessing they will need resend signal down the line

• 
  Victor Kaufman-Bartfield (@VictorKaufman) reported 40 minutes ago from Oadby and Wigston, England

  Quite apt that @virginmedia use the nil point British #eurovision2021 entry as their hold music - reflective of their customer service.

• 
  Jess Adams (@JessLeighA) reported 42 minutes ago from Ketteringham, England

  @ndarby90 @virginmedia we got hung up on 3 times trying to cancel. then they tried to sell us more things. can’t even comprehend it

• 
  Christopher Hallick (@ChrisLonelyguy) reported 48 minutes ago from Leicestershire, England

  Come on @virginmedia I'm again being plagued by #fake #scam #fraud calls on landline. I'm not registered anywhere and on blocked lists. There's auto diallers i believe but operators should be cracking down on this.

• 
  Liz (@lizdixon77) reported 50 minutes ago from Mountsorrel, England

  @virginmedia constant problems with broadband over past few weeks, still not up to 500mb speed I should be. Calls to your call centre are pointless and no promised calls back received!

• 
  Matthew Walne MCSI (@MatthewWalne) reported 51 minutes ago from Mountsorrel, England

  @virginmedia The text service is a bot so doesn’t understand what I want. I don’t understand how posting on a community forum will help me order wifi pods. I’ve posted but just get replies from other members. I want to be able to contact someone at Virgin not other customers.

• 
  High End Chauffeurs of leicester (@HarjitDosanjh8) reported 57 minutes ago from Thurnby, England

  @virginmedia @O2 @peterkay_co_uk I think your service is a laughing show. Years and nothing ever fixed finally time to move on.

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 57 minutes ago from Narborough, England

  FINALLY!!! After raising a serious complaint with @virginmedia with the prospect of the ombudsman getting involved... They've finally got my services up and running Now all that remains is for them to sort out some compensation and then we can pretend this never happened

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rusty Spoons (@JustRusty) reported 8 minutes ago

  @virginmedia How vile. There is no amount outstanding on my account. It has been paid. The response I got from the credit file amendments team was to contact the credit file amendments team. So I'll just go to CISAS. You're even horrible on social media. No wonder your trust pilot is so low.

• 
  Seno (@SenosLIVE) reported 9 minutes ago

  @virginmedia please get your **** together, 3rd day in a row internet goes down at 9pm with no solution to the problem other than check back in 24hours. I’m paying £40 a month not for this. Soon it’s gonna be time to switch providers

• 
  Paul Hulse (@paulpresenteruk) reported 11 minutes ago

  Having major issues with @ring doorbell, seemed to loose connection so iv tried recharging and reconnecting, rebooting etc but it still won’t connect @virginmedia

• 
  rhonda yates (@rhotes) reported 12 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_View offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Joel Sheppard (@joelshepp) reported 16 minutes ago

  @asksupportcreww @virginmedia No I'm not going to follow you or "drop a DM". I'm perfectly willing to have this conversation in the public domain to highlight how shambolic your customer service is.

• 
  prashanth (@trulyprashanth) reported 16 minutes ago

  @virginmedia Formal complaint: missed installs on 12 Apr and 25 Apr, 10+ days without broadband. Equipment installed but service still not activated due to system issues. Extra costs for data and dongle incurred. Please escalate, activate within 24 hours and confirm compensation.

• 
  ✫ Sharon Bellamy 🦖 (@socialshazza) reported 26 minutes ago

  I chose @vmbusiness becuase I had this mess before with BT letting me down .. I work from home, how am I going to do that with no connectivity? Teather from my phone? I am an IT person .. lets see how that works out (2 of 2)

• 
  mia (@miaKJKJ22) reported 27 minutes ago

  @virginmedia @entrustTMF Do you think it's funny?? People pay for service which you cannot deliver

• 
  craigyh (@craigyh74) reported 28 minutes ago

  @virginmedia so you continue my 74 year old dad into upgrading and then expect him to install everything. He tries to call you for help but your **** automated system doesn't recognise his phone number or account number

• 
  Shaun (@shauny67) reported 32 minutes ago

  @virginmedia @paulpresenteruk Never use ring door bell over WiFi why cos only works on 2.4ghz & Virgin like all providers combine 2.4 & 5ghz together would need to split them & set a static IP address for the ring door bell on 2.4ghz. best option is ethernet to a POE switch for data & power