Virgin Media

Virgin Media Outage Report in Mountsorrel, Leicestershire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Mountsorrel, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mountsorrel and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Mountsorrel, Leicestershire, England 05/30/2025 14:35

May 30: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Mountsorrel, Leicestershire, England

The most recent Virgin Media outage reports came from the following cities: Leicester, Melton Mowbray, Coalville and Loughborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeicester TV
United KingdomMelton Mowbray TV
United KingdomLeicester Internet
United KingdomLeicester Internet
United KingdomLeicester Internet
United KingdomLeicester Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Mountsorrel, England

Latest outage, problems and issue reports in Mountsorrel and nearby locations:

  • jonmac36 jon (@jonmac36) reported from Thurmaston, England

    @virginmedia Nope got rid of virgin Problem solved

  • jnlangton joseph langton (@jnlangton) reported from Braunstone, England

    @virginmedia the advisors do not listen to what their customer are asking the result is frustration for the customer

  • SteveRiches4 Safetypenfold (@SteveRiches4) reported from Leicestershire, England

    @virginmedia Still not working, still no contact from #virginmedia. If still no contact tomorrow, will have to change supplier in time for Christmas. Can you help?

  • sewychloe Chloë Pritchard (@sewychloe) reported from Leicestershire, England

    @virginmedia my mum’s landline has a fault - no dialling tone. She’s been on hold but can’t get through to a human to report it. We have both tried to report it via her online account but cannot access it. And yes she has wiggled her sockets! Help!

  • rosstarbard rosstarbard (@rosstarbard) reported from Leicestershire, England

    @Alex_FeisBryce @virginmedia Apparently problems in the area won't be fixed until 3PM today. Spoke to the helpline

  • tkearins Tony Kearins (@tkearins) reported from Tilton, England

    @virginmedia my 77yo mother waits 40 mins in a phone queue. Explains the account/billing issue. Person puts her on hold for another 45 mins until she hangs up. And this is acceptable?

  • marksperry2 mark sperry (@marksperry2) reported from Rearsby, England

    @virginmedia sort your customer service out! I’ve spent 2 days trying to sort out my fibre optic, to be cut off 4 times on hold for 6.5hrs lied to 3 times transferred to India 8 times, still no further forward. #pleasehelp #FirstWorldProblems #shockingcustomerservice

  • b17yvw Billy Patel (@b17yvw) reported from Birstall, England

    @virginmedia I am a very disappointed customer I was on hold for 15 mins finally spoke to a advisor on the retention team who placed me on hold and then the call dropped on hold again now and it’s been 30mins and no answer 😔

  • looby1376 Laura Coxon (@looby1376) reported from Ruddington, England

    @virginmedia how can I increase my upload speeds it’s causing me serious problems working from home, download speed is awesome though

  • paulwitneyphoto paulwitneyphoto (@paulwitneyphoto) reported from Ruddington, England

    @virginmedia Yes, your phone operators speak poor English and you have closed your shops so I can no longer go in and physically hold a phone!

  • toneconsultancy Priti Joshi (@toneconsultancy) reported from Oadby and Wigston, England

    @virginmedia we have been getting intermittent WiFi and issues with security for the last 4 weeks . What is the problem ? Le24fy

  • SmileyJMH Joanna Hayes (@SmileyJMH) reported from Loughborough, England

    @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

  • MatthewWalne Matthew Walne MCSI (@MatthewWalne) reported from Mountsorrel, England

    @virginmedia I can find the answer but can’t access my hub settings as won’t open, page not found. Can someone help please?

  • jnlangton joseph langton (@jnlangton) reported from Braunstone, England

    @Rachel_Rabbit13 the worst part of @virginmedia is their shite philippines call centre

  • SteveRiches4 Safetypenfold (@SteveRiches4) reported from Leicestershire, England

    @virginmedia hi, been on hold for 2 hours in total on multiple calls for tv issue, unfortunately still not working. Please call or Dm me. Current hold 50 mins. Still on hold. Help. Thanks

  • Jim_Hulbert Jim Hulbert (@Jim_Hulbert) reported from Leicestershire, England

    @virginmedia experiencing some WiFi issues in Leicester. No Internet despite able to connect to the network. Are there any known issues? Thanks.

  • SteveRiches4 Safetypenfold (@SteveRiches4) reported from Leicestershire, England

    @virginmedia No. I’m done with text, on line and anything except talking to someone. You’ve had the opportunity using the bot, Twitter and online support, now we need to communicate in person. #realpeople

  • ChrisHolton99 Chris Holton (@ChrisHolton99) reported from Leicestershire, England

    @Virginmedia How does a customer get any service? We have been calling and writing since 30th October but are just on HOLD!

  • yogi7592 Yv (@yogi7592) reported from Leicestershire, England

    @virginmedia it’s sad that you are still using covid as an excuse not to provide any technical help. Done everything your website tells me to but still have a issue with my broadband. How do I speak to someone about it. Not very happy.

  • chrismyers66 Chris Myers (@chrismyers66) reported from Coalville, England

    @virginmedia how can I contact you to cancel my service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ALE55IA20 Alessia (@ALE55IA20) reported

    @virginmedia @mrmerv77 In OX1 Oxford and WiFi is also not working at all at the moment. Trying to check the service in my area but the page won't even work

  • jillladelus1 jill adelus (@jillladelus1) reported

    @virginmedia Now Ramon & i did a LOT of talking & although we came2an impass on reaching an agreement. He is WRITING me a LETTER! He wants2 wave the £176.90 & call us done but that's not the point. Money isn't the problem 4me it's a contractual issue. BuT we've cleared the path. THANKU👄

  • Colette012 Colette O'Neill (@Colette012) reported

    Virgin mobile, @virginmedia - your service is disgusting. Do not use this awful mobile service provider, they lie and lie and lie to customers. Disgusting.

  • thenamesyvonne BLM (@thenamesyvonne) reported

    @virginmedia it’s actually not everyday cut out. Especially when I’m doing an exam kmt. DO BETTER

  • rachturner22 rachael hagar (@rachturner22) reported

    @virginhelp @virginmedia Heard it before there cancel again 3rd time

  • Richard52731865 RichardBransonisaknobhead (@Richard52731865) reported

    @virginmedia why is my upload speed so slow ? download speed is 92.1 mbps, uplaod is 0.06 mbps????

  • Montmor91327024 Montmorency (@Montmor91327024) reported

    @virginmedia are there broadband outages in the OX2 area of Oxford currently? We were told they would be fixed by 5pm today but it's still down. Now you're saying will be fixed by 10am 13th January. What on earth is happening to your service at the moment?

  • derrickca Del 🌈 (@derrickca) reported

    @NigelPeterWill2 @virginmedia They’ve broken the contract on numerous occasions

  • GlenR013 Glen R (@GlenR013) reported

    @DarthMathew_ @virginmedia The times that @DarthMathew_ is accurate. it is clockwork. So when it comes to hub updates, are we notified prior to these happening to make sure we are not working on important stuff when this happens?

  • DarthMathew_ DarthMathew (@DarthMathew_) reported

    @virginmedia Is there a way to do that without losing service every day?