Virgin Media Outage Report in Mountsorrel, Leicestershire, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mountsorrel, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mountsorrel and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (11%)
-
TV (8%)
-
E-mail (6%)
-
Phone (3%)
Live Outage Map Near Mountsorrel, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Loughborough, Melton Mowbray, Leicester and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
Wi-fi | |
| Melton Mowbray |
Internet | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Leicester |
Wi-fi | |
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mountsorrel, England
Latest outage, problems and issue reports in Mountsorrel and nearby locations:
-
Gautam Karelia
(@GautamKarelia) reported
from
Leicestershire, England
@virginmedia Can you give me the number to cancel my account with Virgin, have tried 4 times to get the updated contract with agreed price
-
Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I’m having no joy with my connection. I work from home too. I will ring up and cancel in the morning and get a refund on my phone line that hasn’t yet worked too. Had a letter to say increasing price by £3.50 a month too, 6 months into a contract!
-
Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia Had your broadband for over a month now . Two days out of which it has been down for hours (like today) and speed inconsistent
-
Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin
-
Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia It's not just my house, I checked with other people living in the village and they all have the same problem. Your app is now saying its a known issue, tv+bb est fix 11.25am but phone est fix 4pm. In the past if phone don't work none will. Its every week now.
-
jon
(@jonmac36) reported
from
Thurmaston, England
@virginmedia your WiFi is dog shit
-
satyan panchal
(@satyanimi) reported
from
Coalville, England
@virginmedia I will try once more otherwise yet another complaint Customer care will determine future business and future recommendations is something that seems to get ignored by Virgin.
-
Alison Love
(@alisonllove1) reported
from
Leicestershire, England
@McGiff @virginmedia Omg I have the same problem absolutley rubbish I need to look for a new provider x
-
Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia I would call 150 from my land-line to say that broadband and TV are down, but the phone isn't working either! And your call centre doesn't open till 8 (should be 24/7 when u sell a 24/7 product)
-
Rebecca Hatch
(@hatch_rebecca) reported
from
Ruddington, England
@virginmedia very disappointed in your customer service, unhelpful, defensive and unbothered is best way to describe it. Was on fence about leaving but this has pushed a decision. Always had great things to say about virgin so this is definitely a let down
-
Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Even my wife and kids are complaining about how bad our internet is! Basically been sold a duff service. Phone hasn’t worked since we ported our number over in April. Just glad we didn’t go for the TV option.
-
GOD
(@ManLikeJr) reported
from
Leicestershire, England
@virginmedia I beg you lot fix your stupid internet every 5 minutes it’s cutting off
-
Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I will tomorrow if I get time. Fed up with constantly interrupted internet and a phone line that has never worked!
-
Anisa
(@cookwithanisa) reported
from
Leicestershire, England
@virginmedia Thanks but I did option 4 "make changes" then next was only 4 options. 4th option was "thinking of leaving" which I selected, but lines are very busy apparently. It would have been nice for the person dealing with my complaint to give me a direct number to resolve quickly.
-
chris
(@eurobob17) reported
from
Anstey, England
@virginmedia why dont your cancellation team answer the phone I bet the joining team answer worst customer service ever
-
Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
Since I’ve moved broadband and phone to @virginmedia had nothing but problems. Broadband isn’t very good and phone line still doesn’t work! Time to go back to @SkyHelpTeam I think 🤔 💭
-
Simon Staskiewicz
(@SimonStaskiewi3) reported
from
Leicestershire, England
@virginmedia Totally down
-
Martine kotecha
(@smarts35) reported
from
Braunstone, England
@virginmedia I know all the protocols!!! I need what I pay you for I bet @richardbranson doesn't have this problem in the upstairs of his house!!!!!
-
Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia Patience! I'm absolutely furious! How dare you assume I'm happy to wait! I hardly have a choice in the matter. I work nights I only get time in the morning for relaxing in front of the TV and I probably won't be able to till Monday cos ur service is shit!
-
jon
(@jonmac36) reported
from
Thurmaston, England
@virginmedia my 3G is 100 times better than your crap WiFi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
William Trimby
(@WTrimby) reported
@virginmedia It's the same issue, I had assumed that was obvious. You have 4 people in the same postcode with the same issue....
-
Benji
(@BenOG_) reported
@har7y2k @virginmedia **** where are you, not even bt?
-
Ludovic
(@WadeLudovic) reported
@WTrimby @virginmedia William I agree. And yes, replacing cables can be challenging, but seeing as you refuse to tell us exactly what cable or how extensive this outage is we don't know. What I do know is there has been no cable pulling going on at the main cabinet in Amersham Road or by us.
-
John Doe
(@grumps1000x) reported
@Jay87561920 @virginmedia We have this issue and are being whacked with a £240 charge because they can’t supply us. It’s not like I’ve asked to cancel it’s because they have poor coverage so not sure why I get penalised
-
Danny
(@DannyCosmos5) reported
@virginmedia @Xeonian Got an issue with mine too. Virgin please advise if there’s an outage
-
Matthew Dean
(@matt1xy) reported
@virginmedia Yes the router is up and down sadly.
-
Tony Sedgwick
(@Sedgeofwigan) reported
@virginmedia Yes as desperate to sort out this issue
-
SSGR
(@GazRobinson1) reported
@virginmedia It seems to be ok wired… and I know you only guarantee service into the hub but it’s pretty poor when your paying £50 a month on broadband for it not to be working. What’s my cooking off period! I might as well drop back to my old package!
-
John Doe
(@grumps1000x) reported
@virginmedia But what’s the justification for £240? Sky and BT don’t charge in this scenario so why do you think this is ok? IT’s not my fault you haven’t been able to expand to where I’m moving you are forcing me to cancel @Ofcom
-
William Trimby
(@WTrimby) reported
@virginmedia Lovely answer, nice way to support a customer after more than 39 hours without service!