Virgin Media

Virgin Media Outage Report in Loughborough, Leicestershire, England

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The latest reports from users having issues in Loughborough come from postal codes LE11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Loughborough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loughborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Loughborough, Leicestershire, England 02/16/2026 12:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Loughborough, Leicestershire, England

The most recent Virgin Media outage reports came from the following cities: Derby, Coalville, Leicester, Loughborough, Leicestershire and Ashby de la Zouch.

Loading map, please wait...
City Problem Type Report Time
United KingdomDerby Wi-fi
United KingdomCoalville Internet
United KingdomLeicester TV
United KingdomDerby Internet
United KingdomLoughborough Internet
United KingdomCoalville Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Loughborough, England

Latest outage, problems and issue reports in Loughborough and nearby locations:

  • ashleyYNWA ashley bennett (@ashleyYNWA) reported from Leicestershire, England

    @virginmedia I was told to message my complaint on here

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Leicestershire, England

    @virginmedia I’ve tried but can never get through on the phone. Done a few web chats though

  • Deborahbham Deborah Davidson 🕷 (@Deborahbham) reported from Leicestershire, England

    1. @richardbranson cannot tell you how incensed I am at the poor service I have had since signing up to @virginmedia - no one can help me sort out getting a good and consistent internet signal across the whole house (which @bt_uk could) - amazed how the new technology is worse.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia poor, very poor, in fact absolutely useless

  • jonnyriall Jonathon Riall (@jonnyriall) reported from Shepshed, England

    @virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.

  • itslakeyyy Kieran Lake (@itslakeyyy) reported from Leicestershire, England

    @virginmedia No issues reported. A reboot of the hub seems to do the trick however it’s an inconvenience doing that 4-5 times a day.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Leicestershire, England

    @virginmedia The usual, turn off and turn on again. No solution to the phone line not working though

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Mountsorrel, England

    @virginmedia I don’t know what the issue is but trying to work from home without Broadband that is supposed to be better than Sky isn’t helpful. No one seems bothered about the phone line either!

  • jonnyriall Jonathon Riall (@jonnyriall) reported from Shepshed, England

    @virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.

  • corfu1957 Paul Roberts (@corfu1957) reported from Leicestershire, England

    So now I am on the phone to the help line and the waiting starts and as usual virgin media fail again

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    @virginmedia Without sounding rude I’ve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(

  • nghudson Nigel Hudson (@nghudson) reported from West Bridgford, England

    @virginmedia ...and we’re down again! An issue with broadband somewhere in my area.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏

  • corfu1957 Paul Roberts (@corfu1957) reported from Leicestershire, England

    50 mins talking to an engineer who then couldn't connect the new box and now have to have an engineer come out to sort it @virginmedia you need to get your customer service sorted

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Mountsorrel, England

    @virginmedia Will be later. Just got back now to do some work and internet down again! Needs resolving as I mostly work from home.

  • lisa_c_pitt Lisa Pitt (@lisa_c_pitt) reported from Gotham, England

    @virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.

  • alisonllove1 Alison Love (@alisonllove1) reported from Leicestershire, England

    @simonrim @virginmedia I had good service chatting via Twitter but elsewhere absolutley useless

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog Is it me or is @virginmedia really poor with customer service!!

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Mountsorrel, England

    @virginmedia Often get “internet unavailable” and phone line hasn’t worked since we moved over from Sky. Fair to say unless it gets sorted soon I will be going back to Sky snd getting a refund for having no working phoneline. Been a terrible experience.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LauraVCook1980 Laura Cook (@LauraVCook1980) reported from Dalham, England

    And broadband gone down again this afternoon @virginmedia. Will these intermittent outages be sorted after BH weekend? Not always looking at my phone so no idea of it’s been on and off all day. I imagine yes. Why is @BBCNews only reporting the Vodafone broadband issues?

  • WordsleyBagger The Wordsley Bagger (@WordsleyBagger) reported

    @virginmedia We have nothing different since our first box that broke and we never had these problems. Two phones and two iPads and not all at the same time

  • lucyinker Lucy Davies (@lucyinker) reported

    @virginmedia The issue is that you’ve increased my bill by £12 this month and we have had frequent connection issues. Not sure how that can be justified.

  • Kazb1 Karen (@Kazb1) reported

    @virginmedia I've already said there isn't! Yet everyone has issues constantly

  • EnriqueGuadiz Enrique Guadiz (@EnriqueGuadiz) reported

    I was considering moving to @VodafoneUK broadband from @virginmedia due to rising price hikes for no extra benefits, no service improvement and recent service interruptions. But after seeing this, I think I'll stay with VM 4 now until I find a BB provider with better pricing asap

  • officer_cartman Mark Bates (@officer_cartman) reported

    @virginmedia I’d rather stick pins in my eye than go through the phone option ,why can’t they just make the complaints part so you can view resolution ? Or I can give you the email to send it to..that’s all I want

  • spangelina411 Angela Batt (@spangelina411) reported

    @virginmedia I well I spent 20minutes on your automated service who told me absolutely nothing and I am no closer to retiring my broadband apart from twiddling the cables which seems to be the default response any other helpful suggestions

  • DJ99__ DW (@DJ99__) reported

    @virginmedia Being a long term customer, am I not as valuable as a new customer? I guess virgin media have a false sense of worth to my life too. I’ll go with Sky instead.. at least they offer their best deals to new AND existing customers. Virgin Media could learn something there.. 💡 👋

  • john_loydall John Loydall (@john_loydall) reported

    @virginmedia No - that involves going through options. I don't want to listen to options. I want to speak to a human. Nobody likes the options. Your broadband is faster than Sky's but your customer service is infinitely worse . (Sky have humans answer their calls).

  • emeraldhealth78 Emerald Health and Well-Being (@emeraldhealth78) reported

    @virginmedia Absolutely poor service I am ending my contract! Never again!