Virgin Media

Virgin Media Outage Report in Loughborough, Leicestershire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Loughborough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loughborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Loughborough, Leicestershire, England 01/20/2026 22:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Loughborough, Leicestershire, England

The most recent Virgin Media outage reports came from the following cities: Leicester, Derby, Leicestershire, Coalville and Ashby de la Zouch.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeicester Internet
United KingdomLeicester Internet
United KingdomDerby Internet
United KingdomLeicestershire Internet
United KingdomCoalville E-mail
United KingdomAshby de la Zouch Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Loughborough, England

Latest outage, problems and issue reports in Loughborough and nearby locations:

  • KevinRenshaw5 Kevin Renshaw (@KevinRenshaw5) reported from Mountsorrel, England

    @virginmedia you are an absolute disgrace of a company with simply the worst customer service I have ever encountered. You have disconnected my service and after numerous calls and promises over 4 days I still have no service. Pathetic!

  • stumac8 ★Stu Mäc★ (@stumac8) reported from Glenfield, England

    @Leicester4life @moneybanks14 @ImTheDoctor @virginmedia @AmazonHelp I never tried it on the tivo box just on a firestick and it was crystal.

  • smarts35 Martine kotecha (@smarts35) reported from Braunstone, England

    @rory_ops @ELJefeReviews I have bought these for my son as a Christmas present with a new @SamsungMobile phone. Ear buds show fully charged and the say battery low after five minutes and power down. @virginmedia have not helped as usual,even though they were bought through them.!!!!

  • AshArmstrong9 Ash Armstrong (@AshArmstrong9) reported from Leicestershire, England

    @Aarrontongue1 @primevideosport No. Virgin Media. Not had any issues like this before. Fortunately I'll be at the Leicester v Liverpool game tonight so I won't need to put up with pixelation/buffering. Stupid time for a Boxing Day game though!

  • KevinRenshaw5 Kevin Renshaw (@KevinRenshaw5) reported from Mountsorrel, England

    @virginmedia Just done it and cut off after being put through to manager after 20 minute call. Today you had the gall to bill me for changing my service when you incompetents were the ones that cut me off. Your customer service system is pathetic as well @Ofcom

  • jonnyriall Jonathon Riall (@jonnyriall) reported from Shepshed, England

    @virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Leicestershire, England

    @virginmedia The usual, turn off and turn on again. No solution to the phone line not working though

  • prinnysinead Sinead Bacon👩🏼‍⚕️ (@prinnysinead) reported from Kegworth, England

    @virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Mountsorrel, England

    @virginmedia Will be later. Just got back now to do some work and internet down again! Needs resolving as I mostly work from home.

  • jonnyriall Jonathon Riall (@jonnyriall) reported from Shepshed, England

    @virginmedia No issues reported and yet again I can't access any on demand TV tonight.

  • charlie_bethel Charlie Bethel (@charlie_bethel) reported from Beeston, England

    @virginmedia Very very poor customer service

  • charlie_bethel Charlie Bethel (@charlie_bethel) reported from Beeston, England

    @virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Mountsorrel, England

    @virginmedia Often get “internet unavailable” and phone line hasn’t worked since we moved over from Sky. Fair to say unless it gets sorted soon I will be going back to Sky snd getting a refund for having no working phoneline. Been a terrible experience.

  • jonnyriall Jonathon Riall (@jonnyriall) reported from Shepshed, England

    @virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Leicestershire, England

    @virginmedia I’ve tried but can never get through on the phone. Done a few web chats though

  • lisa_c_pitt Lisa Pitt (@lisa_c_pitt) reported from Gotham, England

    @virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.

  • El_Lloydie Gareth Lloyd 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@El_Lloydie) reported from Leicestershire, England

    Had enough. @virginmedia service in the past 18 months been truly shocking. Made a complaint last month and still not heard anything. Now trying to get hold of someone and doing the Krypton Factor would be easier! Sort yours (and my) s**t out Virgin Media!

  • KevinRenshaw5 Kevin Renshaw (@KevinRenshaw5) reported from Mountsorrel, England

    @virginmedia I raised a complaint last Monday ref 77397383 & was told I would receive a call from you but as with everything else that failed to happen as well

  • james_watts James Watts (@james_watts) reported from Sandiacre, England

    @virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.

  • KevinRenshaw5 Kevin Renshaw (@KevinRenshaw5) reported from Mountsorrel, England

    @virginmedia I have continually been passed around departments. This morning it was sales that told me they would have me back on this afternoon. I can never get back to the same department through your automated system and I don’t have any numbers for contacting you directly.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _VikeshMistry Vikesh Mistry (@_VikeshMistry) reported

    @virginmedia Awful, can I DM you??? @virginmedia

  • LaurieBT926 Laurie Turner (@LaurieBT926) reported

    @virginmedia offered an additional service at a further cost for #virginmedia broadband 🙄. Over an hour on the phone and no call back as advised by #virginmedia #disappointingservice

  • AK47Gooner Trëv 🔴⚪️ (@AK47Gooner) reported

    @virginmedia I’m trying to use the Netflix app on my tv and it is not letting me login but asking me to use Netflix through you!

  • JohnnyTortoise Becky Hamblin (@JohnnyTortoise) reported

    @purplebee_ @virginmedia @CarersUK So frustrating! Customer Service is key - I have swerved great offers just to get it - not until you have a problem you appreciate good service - hope your problem gets sorted soon

  • reecebeeston Beeston (@reecebeeston) reported

    Trying work from home with 5mbps download speed is impossible. Could someone confirm what it is I am paying for please as I’m completely lost. I have been told there’s an outage in my area but then your own website says there’s no issues? Can someone help please. @virginmedia

  • JonathanOPrice Jon Price (@JonathanOPrice) reported

    @virginmedia @CarersUK That's great news but if a customer rings up about a fault, it needs dealing with faster. I had to wait months before being reconnnected online due to the reluctancy of Virgin Media.

  • BATC_London TonyM (@BATC_London) reported

    @virginmedia You asked me "Do you have a tracking number?" When I phoned your customer service they said there wasn't one. They confirmed it had been ordered on 19th and the status they had was "still in warehouse." They confirmed it wasn't trackable. Your advice now? @richardbranson

  • aj2o12 Adam Johnsen (@aj2o12) reported

    @virginmedia Had no internet since 15 Jan, lost my landline number, my vulnerable girl friend is having to take public transport in a pandemic as she cannot work from home due to your errors! Been told several times a manager would call me but it’s never happened!

  • drtahirbaluch Tahir Hayat (@drtahirbaluch) reported

    @virginmedia @CarersUK I have joined @virginmedia 5 months back and still waiting for my landline to start working. Multiple attempts to contact but poor poor customer service. Can you please help?

  • adkay1 Adam Kay (@adkay1) reported

    @virginmedia But your website confirmed the address was eligible for the service. Was that also incorrect?