Virgin Media Outage Report in Loughborough, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Loughborough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loughborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Loughborough, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Coalville, Ashby de la Zouch, Leicester, Derby and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Coalville |
||
| Ashby de la Zouch |
Internet | |
| Leicester |
Internet | |
| Derby |
Wi-fi | |
| Derby |
Internet | |
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Loughborough, England
Latest outage, problems and issue reports in Loughborough and nearby locations:
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.
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Tim Dawson
(@timdnottingham) reported
from
Leicestershire, England
@virginmedia help! I dropped my virgin TV remote in my drunk and now it won't work! What do I need to to do to get a new one?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I can find the answer but can’t access my hub settings as won’t open, page not found. Can someone help please?
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Chloë Pritchard
(@sewychloe) reported
from
Leicestershire, England
@virginmedia my mum’s landline has a fault - no dialling tone. She’s been on hold but can’t get through to a human to report it. We have both tried to report it via her online account but cannot access it. And yes she has wiggled her sockets! Help!
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@virginmedia Not the only thing slow is it!
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smallpauldj
(@SmallPaulDJ) reported
from
Leicestershire, England
@virginmedia I'm paying over 50 pounds just for 100mg broadband already! Why can a new customer get TV etc to for just 30? Conveniently the phone lines all seem off.
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Safetypenfold
(@SteveRiches4) reported
from
Leicestershire, England
@virginmedia hi, been on hold for 2 hours in total on multiple calls for tv issue, unfortunately still not working. Please call or Dm me. Current hold 50 mins. Still on hold. Help. Thanks
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Marie Reynolds
(@portergill) reported
from
Clifton, England
@virginmedia any known problems ng11 area. I can’t run a test it keeps failing, internet constantly dropping out tonight. Problems on and off for about a week now
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@virginmedia I’ve had to call you in the past week 150 & you had to reset the router ... I shouldn’t need to do this! It’s your responsibility to ensure I have the service I pay (a lot) for!!!
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Safetypenfold
(@SteveRiches4) reported
from
Leicestershire, England
@virginmedia Still not working, still no contact from #virginmedia. If still no contact tomorrow, will have to change supplier in time for Christmas. Can you help?
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Safetypenfold
(@SteveRiches4) reported
from
Leicestershire, England
@virginmedia No. I’m done with text, on line and anything except talking to someone. You’ve had the opportunity using the bot, Twitter and online support, now we need to communicate in person. #realpeople
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DJ
(@DJacko79) reported
from
Leicestershire, England
@pescott_gemma @virginmedia Ok Sorry have you been and looked at the nearest exchange box to your addressand checked as if its damaged they wont know till someone tells them if that looks Ok im guessing they will need resend signal down the line
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DJ
(@DJacko79) reported
from
Leicestershire, England
@pescott_gemma @virginmedia @sky **** ive never been on hold that long 😠
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bilal manzoor
(@B17AL) reported
from
Leicestershire, England
@virginmedia what’s going on today, how do I contact the customer number 0345 454 1111 or 150 just rings out and then ends the call?
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia Yes, your phone operators speak poor English and you have closed your shops so I can no longer go in and physically hold a phone!
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@Doddstar79 @virginmedia Their service seems to be particularly bad in recent weeks...
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Paul Witney
(@bgspixpaul) reported
from
Ruddington, England
@virginmedia we want to cancel our tv and broadband but can't get to speak to anybody and can't do it on the internet and you've closed all you shops. You are making it impossible for us to leave!
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Marie Reynolds
(@portergill) reported
from
Clifton, England
@virginmedia hi trying to call 150 from my landline to discuss my account and the number just disconnects. Please help
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Mr T O'regan
(@Taidhgh) reported
from
Beeston, England
@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
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Amanda
(@imageprincess) reported
from
West Bridgford, England
Help @virginmedia - you tell me to upgrade online but It says I can't! Half of your help pages go to an error page and sorry the rest of us are running customer care services during COVID! I want to self serve but can't and you expect me to stay on the phone for an hour!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Hoskin
(@LukeHoskin1) reported
@virginmedia absolute con artists! Completely mis-sold me an upgrade to fix a WiFi problem and now refusing to revert me back to my previous package, even though my upgrade was only installed 2 days ago! Complaint raised but I will never ever recommend Virgin Media to anyone 👎👎
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Darren Stevenson
(@d_stevenson83) reported
@virginmedia Still no response. I think we can do better can't we than this? Truly the wrist customer care I have ever experienced. Get your act together and sort it out today.
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Sparky
(@Madmagsparky) reported
@virginmedia I have been in my new property for 3 weeks and all set up as requested. I have contacted customer services who switch my account over TV works fine just the Internet and WiFi constantly drop out which is frustrating my child who needs the Internet to complete school work
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bulle
(@bulle0205) reported
@GeorgeMonbiot @VodafoneUK Not just Vodafone that have issues @virginmedia equally as #bad during a recent family bereavement. Removed all account offers when transferring name over, doubling the bill. When told to cancel they were magically able to fix everything. #chancers
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Sancholdinho
(@UTDJJW) reported
@bigjaco2010 @virginmedia There is literally nothing wrong with their UI, I mean our Internet has been down for like 2 weeks with no explanation but their UI is good.
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𝐓𝐡𝐞 𝐓𝐢𝐠𝐞𝐫
(@3EyedTiger) reported
@virginmedia It is, to be clear it was working right up until the scheduled area maintenance at 11:30 yesterday and hasn't been able to connect to service since
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Common Sense Baby 🏴🇬🇧
(@markfletcher05) reported
@virginmedia I am currently in a Web chat. I have been since 835am. I keep getting told you cannot do anything. I keep getting told to answer the same questions. I give the correct info as per your website. You say I'm wrong and refuse to cancel. Will this change at 2pm?
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andrew zarins
(@ZarinsAndrew) reported
@virginmedia We are at deadlock but boils down to promises made when we took out the contract (promised a 42 inch LG TV). Why change the date of the DSAR to make it look like the request was fulfilled in time? Sales team promised the TV (why would we make it up). Trying to get the call.
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Jordan Robinson
(@jordrobinson93) reported
@virginmedia hello, are your service down in the CH41 area? I was streaming Amazon and it just went off and hasn’t come back on for the last 45 minutes? Reset the router and everything.
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Chris Applegate
(@chrisapplegate) reported
@virginmedia I'm sorry, when I click the link I just get taken to the Virgin Media home page. There is no web chat window or anything specific to the issue at hand