Virgin Media Outage Report in Loughborough, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Loughborough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loughborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Loughborough, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Coalville, Derby, Leicester, Leicestershire and Ashby de la Zouch.
| City | Problem Type | Report Time |
|---|---|---|
 Coalville |
Internet | |
| Coalville |
TV | |
| Derby |
Internet | |
| Leicester |
Internet | |
| Coalville |
Internet | |
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Loughborough, England
Latest outage, problems and issue reports in Loughborough and nearby locations:
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chris
(@eurobob17) reported
from
Anstey, England
@virginmedia why dont your cancellation team answer the phone I bet the joining team answer worst customer service ever
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Charlotte 🐨
(@fryingpantheist) reported
from
West Bridgford, England
@virginmedia Okay, so on Thursday we were told to cancel the order and reorder it. We’ve done that so that we could pick it up today and have heard nothing about the delivery. Also, the person we spoke to over the phone on Thursday called us liars over the price we paid.
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Hayley Garrod
(@GRODSTER) reported
from
Leicestershire, England
Why do Virgin Media have to choose today of all days to 'improve' our service and leave us without any broadband or TV for the next 'few' hours 🙈 It had better be fixed and up and running in time for the England match or I will not be happy!! #Lionesses #FIFAWWC #Eng #ENGUSA
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Anisa
(@cookwithanisa) reported
from
Leicestershire, England
@virginmedia Thanks but I did option 4 "make changes" then next was only 4 options. 4th option was "thinking of leaving" which I selected, but lines are very busy apparently. It would have been nice for the person dealing with my complaint to give me a direct number to resolve quickly.
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satyan panchal
(@satyanimi) reported
from
Coalville, England
@virginmedia I will try once more otherwise yet another complaint Customer care will determine future business and future recommendations is something that seems to get ignored by Virgin.
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia It's not just my house, I checked with other people living in the village and they all have the same problem. Your app is now saying its a known issue, tv+bb est fix 11.25am but phone est fix 4pm. In the past if phone don't work none will. Its every week now.
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Mark - my words 😂😂
(@MJB_thats_all) reported
from
Loughborough, England
@jhandford11 @virginmedia Yep, had the same issues bud. Useless. Hence I left them.
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GOD
(@ManLikeJr) reported
from
Leicestershire, England
@virginmedia I beg you lot fix your stupid internet every 5 minutes it’s cutting off
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Even my wife and kids are complaining about how bad our internet is! Basically been sold a duff service. Phone hasn’t worked since we ported our number over in April. Just glad we didn’t go for the TV option.
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Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin
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Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia Had your broadband for over a month now . Two days out of which it has been down for hours (like today) and speed inconsistent
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I’m having no joy with my connection. I work from home too. I will ring up and cancel in the morning and get a refund on my phone line that hasn’t yet worked too. Had a letter to say increasing price by £3.50 a month too, 6 months into a contract!
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
Since I’ve moved broadband and phone to @virginmedia had nothing but problems. Broadband isn’t very good and phone line still doesn’t work! Time to go back to @SkyHelpTeam I think 🤔 💭
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@MickHarkin8 @virginmedia Not true, £99 for my colleague at work, been a customer for over 10 years.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I will tomorrow if I get time. Fed up with constantly interrupted internet and a phone line that has never worked!
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Simon Staskiewicz
(@SimonStaskiewi3) reported
from
Leicestershire, England
@virginmedia Totally down
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Gautam Karelia
(@GautamKarelia) reported
from
Leicestershire, England
@virginmedia Can you give me the number to cancel my account with Virgin, have tried 4 times to get the updated contract with agreed price
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satyan panchal
(@satyanimi) reported
from
Coalville, England
@virginmedia It's so difficult speaking to customer care as they do not listen to your needs. I will need to cancel or downngrade to a price I can afford. Can't be hard can it. I am out of my 11 month contract and go anywhere if I don't get a reasonable offer to stay
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jon
(@jonmac36) reported
from
Thurmaston, England
@virginmedia your WiFi is dog shit
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia I would call 150 from my land-line to say that broadband and TV are down, but the phone isn't working either! And your call centre doesn't open till 8 (should be 24/7 when u sell a 24/7 product)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bebbsie4
(@bebbsie19) reported
@virginmedia NE area Newcastle upon Tyne I have awired Internet connection to a PC have no wireless connection. I have been advised there is a fault due to the storm, do you have any info when the service will be fully operational?
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Alex
(@King___JC) reported
Why is Virgin Media ping so unstable 😠
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jamie goss
(@jm_goss) reported
@virginmedia no current issues, although there was planned work being done early this morning, however my email was working after this was completed
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Ang
(@ang_drake) reported
@virginmedia SO16 area having terrible pixelating for last week or so, apparently there are no faults in our area, no work being done etc. Have tried your chat help who just close the conversation when you say you have a fault. Try to call and get put on hold for ever 🤬
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Gemma DB
(@GemmaBr96966284) reported
@virginmedia having a meltdown here, cannot for the life of me login or have my reset password work, desperately need to speak to someone, why the hell don’t you have an email or online chat? For crying out loud. (Not calling it’s far too expensive).
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LondonRando
(@blobbybobber) reported
@virginmedia We are going straight to @ofcom. Had a complaint raised (and closed without any resolution). Had just spent half an hour on the phone today, and got this new complaint closed right at the end of the call. All you do is close complaints without resolving any issues - absolute joke
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Gemma DB
(@GemmaBr96966284) reported
@virginmedia Hi, now I can’t sign in, I’ve reset my password multiple times but it isn’t accepted.
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jamie goss
(@jm_goss) reported
@virginmedia the message on the page just changed... We're sorry... We've had to take our site down It's just until we fix a few problems. We're working to get it up and running again as quickly as possible, so come back soon. so looks like some issue at your end again
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J Steven
(@MonkeyManApe) reported
@virginmedia my Internet has been really poor recently. When I'm working from home I just need it to be reliable so I can transfer large files quickly. Any help you can give me would be greatly appreciated?
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NAS
(@magyars71) reported
@virginmedia Yup now updated to say resolution hopefully by midnight. I'm assuming it relates to the green connection box that was ablaze a couple of streets away that the Fire Brigade were dealing with. Thought it might be electrical power but assume a virgin broadband hub