Virgin Media

Virgin Media Outage Report in Loughborough, Leicestershire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Loughborough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loughborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Loughborough, Leicestershire, England 02/02/2026 22:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Loughborough, Leicestershire, England

The most recent Virgin Media outage reports came from the following cities: Leicester, Coalville, Derby, Leicestershire and Ashby de la Zouch.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeicester Internet
United KingdomLeicester TV
United KingdomLeicester Wi-fi
United KingdomCoalville E-mail
United KingdomLeicester Internet
United KingdomLeicester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Loughborough, England

Latest outage, problems and issue reports in Loughborough and nearby locations:

  • alisonllove1 Alison Love (@alisonllove1) reported from Leicestershire, England

    @simonrim @virginmedia I had good service chatting via Twitter but elsewhere absolutley useless

  • nghudson Nigel Hudson (@nghudson) reported from West Bridgford, England

    @virginmedia ...and we’re down again! An issue with broadband somewhere in my area.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯

  • tizzy_woo Allison Briers (@tizzy_woo) reported from Stapleford, England

    @virginmedia That's the installations team, and they put me on hold again. Please give me an email address so I can put my notice in writing. It's pretty terrible that to cancel my contract I have to do a twitter conversation with you because I can't get through on the phone!

  • ashleyYNWA ashley bennett (@ashleyYNWA) reported from Leicestershire, England

    @virginmedia I was told to message my complaint on here

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia poor, very poor, in fact absolutely useless

  • Deborahbham Deborah Davidson 🕷 (@Deborahbham) reported from Leicestershire, England

    1. @richardbranson cannot tell you how incensed I am at the poor service I have had since signing up to @virginmedia - no one can help me sort out getting a good and consistent internet signal across the whole house (which @bt_uk could) - amazed how the new technology is worse.

  • emseditorial Emma-Louise ⚽️🔴⚪ (@emseditorial) reported from Sandiacre, England

    Red button not working on @virginmedia, bloody typical. Can't wait to be rid tbh 🙄 #nffc

  • MatthewWalne Matthew Walne (@MatthewWalne) reported from Mountsorrel, England

    @virginmedia I don’t know what the issue is but trying to work from home without Broadband that is supposed to be better than Sky isn’t helpful. No one seems bothered about the phone line either!

  • MrluckLuck Steve Luck (@MrluckLuck) reported from Ruddington, England

    @JConcreteABH @virginmedia One of the reasons I dropped VM. Was paying for 200mb and only got 40 at best. Signal dropped so often but always told to reboot modem even after trying to. Got slower set up now but at least it works when I want it and not at their whim. Rant over.

  • MonkeyJuggleDX2 アンドルー (@MonkeyJuggleDX2) reported from Loughborough, England

    @SkyHelpTeam We've had technicians out multiple times and it's made no difference. We NEVER had any issues when we had @virginmedia!

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    @BBCWatchdog I’ve had nothing but problems with our Virgin Media wifi

  • CharlesinRome Charles Collins (@CharlesinRome) reported from Leicestershire, England

    @virginmedia The website says it's fine. When I called later, though, it said they were working on a problem and would text an update. That was 12 hours ago

  • schluppeck Denis Schluppeck (@schluppeck) reported from West Bridgford, England

    @virginmedia - you need to up your game! my experience today: terrible customer service and head-in-the-sand about some real issues affecting several 🏘 along the road (area ref 30). I really doubt the 99.96% uptime and 200Mbps* (*conditions apply) is even close to real world.

  • corfu1957 Paul Roberts (@corfu1957) reported from Leicestershire, England

    So now I am on the phone to the help line and the waiting starts and as usual virgin media fail again

  • austenblakemore austen blakemore (@austenblakemore) reported from Stapleford, England

    @virginmedia Without sounding rude I’ve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(

  • corfu1957 Paul Roberts (@corfu1957) reported from Leicestershire, England

    50 mins talking to an engineer who then couldn't connect the new box and now have to have an engineer come out to sort it @virginmedia you need to get your customer service sorted

  • itslakeyyy Kieran Lake (@itslakeyyy) reported from Leicestershire, England

    @virginmedia No issues reported. A reboot of the hub seems to do the trick however it’s an inconvenience doing that 4-5 times a day.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog Is it me or is @virginmedia really poor with customer service!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Will_H1999 Will (@Will_H1999) reported

    @virginmedia No every time I use the chat I don’t get a response and then get a message the next day saying do you still need our help? And every time I phone it says there’s no fault with your broadband thanks for calling. I’ve wrote a complaint now though 👍

  • philipboucher philipboucher (@philipboucher) reported

    @virginmedia There appears to be a problem in my area. This has basically been the case since Monday. So can you please tell me what compensation you can provide

  • Natalie81478112 Natalie (@Natalie81478112) reported

    @virginmedia My ‘superfast broadband’ is shocking again and I can’t work. It has been bad since I called you months ago and was told you’d fix it within 72 hours. I can’t even call you now, I get cut off immediately. Please contact me ASAP as I am not a happy customer

  • louishuglin Louis Huglin (@louishuglin) reported

    @virginmedia Hi. I have tried multiple ways to contact your team for help, and have had no success. So far, as a new customer, I am appalled by your awful customer service. I'm trying Twitter as a last resort. Please urgently get back to me. I've followed so you can DM. Thanks.

  • darrenconnell26 Darren (@darrenconnell26) reported

    @virginmedia I already have done this today and the response i got after all my complaints was we cant credit your account over text conversation. The agent never put a note on the system to make sure my account was credited. Someone from your team needs to sort this out

  • flynn_elaine Elaine Flynn (@flynn_elaine) reported

    @virginmedia And please don’t worry about apologising again just do something to help please !!🤞

  • CamdenCabbieNW1 PAUL (@CamdenCabbieNW1) reported

    @virginmedia On hold hour twenty mins only to be cut off . Customer service , or lack of it 😡😡😡

  • darrenconnell26 Darren (@darrenconnell26) reported

    @virginmedia I was promised a credit onto my account for joining Virgin after paying the exit fee from BT. The salesman who sold me the virgin package assured me this would be on my account. Can someone sort this otherwise i will need to cancel. Thanks

  • NathanMoore2 Nathan Moore (@NathanMoore2) reported

    @virginmedia Thanks - any refunds appear to be sent as a cheque. I’ve moved, are Virgin going to send any cheque to the old address?! Such a stupid system

  • BarleyStack2 claire (@BarleyStack2) reported

    @virginmedia No nothing young lady said she ordered it and would send out for delivery I spoke to another lady two days ago who can see the order placed and was transferred to another dept for half an hour then cut off I never received email of delivery status from the off set. Claire stack