Virgin Media Outage Report in Loughborough, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Loughborough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loughborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Loughborough, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicestershire, Coalville, Ashby de la Zouch, Leicester, Derby and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Leicestershire |
Internet | |
| Coalville |
||
| Ashby de la Zouch |
Internet | |
| Leicester |
Internet | |
| Derby |
Wi-fi | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Loughborough, England
Latest outage, problems and issue reports in Loughborough and nearby locations:
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Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia You don't have internet access yet you are on twitter? Can you not get someone to ring me. I am stuck on hold, 16 minutes now, waiting to resolve your issue!
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Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia Hi I cannot log in to my Virgin Media go account nor change my password. Please help me as I need this urgently!
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Noumaan Abubakar
(@_Noumaan_) reported
from
Leicestershire, England
@virginmedia Is it possible to speak to someone over the phone as at the moment I'm not confident with the move being a smooth one. I'm promised call backs which never happen etc
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doffcapgov
(@doffcapgov) reported
from
Leicestershire, England
@sueperkins @virginmedia Glad you are publicizing their appalling customer comms whilst @virginmedia shamelessly provide a lousy service and increasing monthly subs by stealth
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Kevin Renshaw 💙
(@KevinRenshaw5) reported
from
Quorn, England
And @virginmedia has gone down yet again. TV and WiFi. Unbelievably ****!
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@EE your adverts state your broadband can handle anything the speed to my property if 75 down load @virginmedia provide 1 gig
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Ian Siara
(@IPSiara) reported
from
Beeston, England
@virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?
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Robert Rixon
(@RobertRixon) reported
from
Mountsorrel, England
@virginmedia what is going on with your pitiful excuse for Internet connectivity in LE7. It hasn't been working since midnight, it distill doesn't work. Good job we're leaving you next month for a reliable supplier. #nointernetagain
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Lizzie Jane 🎭
(@LizzieMizzie_) reported
from
Market Bosworth, England
@virginmedia I am currently on 3G and it’s SLOW! So a refund would be the right thing to do. Especially if the money has already come out of my account. I have screenshots to prove it’s not working.
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Steve B
(@SteveB2Notts) reported
from
Clifton, England
@virginmedia @Virgin Fix PPV Boxing now !
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Kate J
(@katej1984) reported
from
Sandiacre, England
@virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?
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Amit Vaidya- #Author (Forever Roaming the World)🌏
(@av9901) reported
from
Loughborough, England
Productivity nearly at zero today because @virginmedia been off for nearly 24 hours 🙃 came on for 1 hour and now no service again! ...not I rely on the internet for work or anything 🤔 🙄🤬
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Amit Vaidya- #Author (Forever Roaming the World)🌏
(@av9901) reported
from
Loughborough, England
@virginmedia It's been reported ..there was an estimated time of fix...it was fixed ....but now for a 3rd day it's down again!
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia thank you for confirming that you think it is normal to send you customer no updates when your broadband has been down for in excess if 12 hours #Fail
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helen
(@helen6253) reported
from
West Bridgford, England
@virginmedia @BBCBreaking Is there a complete outage of Virgin Media email. All customers unable to get in? I have rung the call centre and have been given up to 48 hours for a fix!
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Paul Dennison
(@pdenno) reported
from
Beeston, England
@virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔
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Rob Holland ⚽️🏐
(@robhollanduk) reported
from
West Bridgford, England
Shocking customer service from @virginmedia this week for mobile account setup for my son. Didn’t port his number over on Monday as promised & then agent hung up on me when I rang today to complain. I wasn’t abusive and I didn’t shout, but I do expect my complaint to be taken
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@00johnjohn1903 @josephineinnit @virginmedia the trouble with bt is their speeds are not up to the speeds of virgin
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paul rose
(@paulrose222) reported
from
Braunstone, England
Heads up folks who have their Netflix account as part as their main Internet provider package you may have to sign back up for it to continue using your service had to today very annoying and inconvenient to say the least 🙄 it seems that virgin media is doing this
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Matt Triggs
(@mjtriggs) reported
from
West Bridgford, England
@virginmedia My broadband hub has no power at all, and it seems the solution is an engineer in the middle of next week. How am I meant to work until then? Can’t you just post me a new hub?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Miller
(@jameskibwe) reported
@virginmedia I filed a complaint on phone but given the history, I have no confidence the complaint was actually filed as agreed! I just can’t trust this company/brand to do anything. It seems the customer service people don’t have any authority or training to make agreed matters happen.
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lisa hawkins
(@rainbowscout250) reported
@virginmedia rung them multiple times, spent 2 and a half hours on the phone to them on Monday after the 3rd engineer had supposedly fixed my problem by replacing all my cables. The call centre's was supposed to call me back yesterday and didn't so calling them again is not the answer
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Phil Sproston
(@Mrsprozzer01) reported
@virginmedia So you help today is to suggest that I redial the number I have already rung, where I spent more than an hour on hold, and then got cut off by you... Thanks for nothing.....
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abby ferguson
(@abeyfergo) reported
@virginmedia if you can’t get through on the phones how are you supposed to cancel your contract!
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Kassim Arab
(@Kassim_arab) reported
@virginmedia I have been without internet for over a week with no help every time I call I'm told to just wait. Unable to work from home and my 2 children cant access their homework. How can I get assistance.
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Rebecca Andrews 🌈
(@andrews_rebecca) reported
@virginmedia i am a new customer trying to reschedule delivery bcoz im moving, and no one is helping I’ve been waiting multiple times on phone & it’s been 1hr on 📞 waiting. All I want is to change a date pls!
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Rachael Ross
(@RachaelR_x) reported
Is there actually anyone at @virginmedia who is able to help me instead of leaving me on hold, passing me to wrong departments and cutting me off?? All to fix a billing error made by virgin??!!
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Donna Caslin
(@caslin_donna) reported
@virginmedia I can't i think there's a problem with the phone too - i try to call 150 & i get the engaged tone but ive just got my friend to call from her landline & she got through to the options.... Something is going on & i need to get to the bottom of it.....
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Chris harman
(@Addick67) reported
@virginmedia our company uses your services which is an oxymoron we are now looking elsewhere for a better provider as cannot contact yourselves to resolve an issue poor poor service
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Abhilash sukumaran
(@abhilashspeed) reported
@virginmedia 3 days in a row, broadband outage. Absolutely pathetic service for the premium we pay for the service. Makes life difficult for people like me who work from home. #nomorevirginmedia #uselessbroadband #poorcustomerservice