Virgin Media

Virgin Media Outage Report in Leicester, England

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The latest reports from users having issues in Leicester come from postal codes LE1 and LE5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leicester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leicester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leicester, England 08/06/2025 12:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leicester, England

The most recent Virgin Media outage reports came from the following cities: Leicester, Loughborough, Leicestershire, Melton Mowbray and Coalville.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeicester Internet
United KingdomLoughborough Internet
United KingdomLeicester Wi-fi
United KingdomLeicester Internet
United KingdomLeicester TV
United KingdomLeicester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leicester, England

Latest outage, problems and issue reports in Leicester and nearby locations:

  • im_raj16 Meghraj (@im_raj16) reported from Leicestershire, England

    @virginmedia It’s the same plz help me or plz disconnect the service I give up.

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @virginmedia can you help please we’ve just been passed around to 4 different people and they hung up on us.

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @ndarby90 @virginmedia we got hung up on 3 times trying to cancel. then they tried to sell us more things. can’t even comprehend it

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @virginmedia we are awaiting for you to put the line up to the house but there is a blockage. was told you were coming to fix it yesterday but didn’t. said you’re coming today, no idea when.

  • im_raj16 Meghraj (@im_raj16) reported from Leicestershire, England

    @virginmedia Can you please send someone to fix the issue ? Please

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @Jake_BHughes @virginmedia we had similar issue. they came when we were on holiday, no communication. we rang, were told they were coming yesterday to connect us, they didn’t arrive. told they’re coming today, didn’t arrive. spent 2 hours on the phone cancelling and was hung up on 3 times.

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    @virginmedia can we actually talk to someone that can help rather than pass us on? it’s a joke at this point.

  • paulrose222 paul rose (@paulrose222) reported from Braunstone, England

    Heads up folks who have their Netflix account as part as their main Internet provider package you may have to sign back up for it to continue using your service had to today very annoying and inconvenient to say the least 🙄 it seems that virgin media is doing this

  • ollieg21296 Ollie (@ollieg21296) reported from Ketteringham, England

    @virginmedia I’m currently a Virgin Mobike customer but I will be emigrating to Canada mid-term in my contract. Is there any way I can get out of my contract without a cancellation fee?

  • juanfelipe1 John Wright (@juanfelipe1) reported from Leicestershire, England

    @virginmedia Or you could invite your customers to get in touch when out of contract or you could even tell us what deals are on offer to help us stay. I suspect you don't because you realise that inertia effects are high when it comes to changing broadband packages.

  • _Noumaan_ Noumaan Abubakar (@_Noumaan_) reported from Leicestershire, England

    @virginmedia Is it possible to speak to someone over the phone as at the moment I'm not confident with the move being a smooth one. I'm promised call backs which never happen etc

  • Lis4learning L is 4 Learning (@Lis4learning) reported from Market Harborough, England

    @virginmedia I’m with virgin media and recently changed my bundle. I have been sent an o2 SIM card, but I am unsure why? I already an O2 customer? @O2

  • jnlangton joseph langton (@jnlangton) reported from Braunstone, England

    @EE your adverts state your broadband can handle anything the speed to my property if 75 down load @virginmedia provide 1 gig

  • Katie68833952 Katie (@Katie68833952) reported from Leicestershire, England

    @virginmedia I'm not sure why, but our Internet and TV aren't currently working! No email to say work is being done. Online even says there's no issue which there clearly is. Area is LE2

  • ollieg21296 Ollie (@ollieg21296) reported from Ketteringham, England

    @virginmedia No faults found and no errors shown on the tests. Is there a charge for booking a technician?

  • jonnylovin jonny dickens (@jonnylovin) reported from Groby, England

    @virginmedia phoned to get a new deal and ended up giving notice to disconnect, not quite the customer service I expected

  • JessLeighA Jess Adams (@JessLeighA) reported from Ketteringham, England

    jesus christ talking to virgin media on the phone is ridiculous we rang to cancel, got hung up on 3 times, after 2 hours finally cancelled and after cancelling they’re trying to get us to sign up for phone contracts and sim cards! like we would want that after we just cancelled

  • alextiplerfilm Alex Tipler (@alextiplerfilm) reported from Coalville, England

    @virginmedia Hi I cannot log in to my Virgin Media go account nor change my password. Please help me as I need this urgently!

  • alextiplerfilm Alex Tipler (@alextiplerfilm) reported from Coalville, England

    @virginmedia You don't have internet access yet you are on twitter? Can you not get someone to ring me. I am stuck on hold, 16 minutes now, waiting to resolve your issue!

  • NickFitz Nick Fitzsimons (@NickFitz) reported from Leicestershire, England

    @PreetBharara @ZellaQuixote Around 2009 or 2010. I had a computer with a modem that could send faxes that was just about working, and I had to get @virginmedia to send an engineer out to fix my landline. The landline broke again a month or two later and hasn’t worked since, though they still bill me for it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • IdleMancer IdleMancer (@IdleMancer) reported

    @virginmedia I've not had broadband all day and now the services portal is saying an estimated fix time of 11:06pm TOMORROW. What is this shambles. I work from home and so two days impacted now. Can you give any update besides what your shocking services portal gives?

  • iamdjadk DJ A D K (@iamdjadk) reported

    @virginmedia why is it so hard to get hold of your customer service?

  • l3wisca1 lewis (@l3wisca1) reported

    @virginmedia fix ur stuff. Internet is out once again and we have to wait 3 days for it to be fixed……

  • Baker9Robin robin baker (@Baker9Robin) reported

    @virginmedia has anyone else had trouble with contacting virgin media by email as been told the credit department don’t have any phones to answer. Need to speak to them because they have screwed up my credit score when I left them. Emailed about 30 days ago??

  • JaneLewandowski Jane Lewandowski (@JaneLewandowski) reported

    @virginmedia I am trying to contact bereavement support 08009522302 and it says office shut- what time are they open it is currently 1104? Many thanks

  • justgettingbyx katie (@justgettingbyx) reported

    @virginmedia I was given false info leading up to signing a new 24 month contract. Now the cooling off period has passed I have been informed by my latest bill that what I was told has not been honoured. I raised it with webchat team who put me in contact with complaints team - the rude agent

  • justgettingbyx katie (@justgettingbyx) reported

    @virginmedia After I raised a formal complaint using the form on your website, along with my initial complaint it has just been ignored. They ended the email with “please consent that you’re happy to close this complaint” though no resolution has been offered.

  • IdleMancer IdleMancer (@IdleMancer) reported

    @virginmedia I've not had broadband all day and now the services portal is saying an estimated fix time of 11:06pm TOMORROW. What is this shambles. I work from home and so two days impacted now. Can you give any update besides what your shocking services portal gives?

  • mrswoodwoose Kay Thomas (@mrswoodwoose) reported

    @virginmedia Still intermittent issues. Been ongoing for too long

  • justgettingbyx katie (@justgettingbyx) reported

    @virginmedia The telephone agent who I’m talking about called me about a complaint I had, the initial complaint has not been dealt with because he wouldn’t listen to me and hung up on me after being extremely unprofessional, I got the same email asking me to consent to close the ticket.