Virgin Media Outage Report in Hinckley, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hinckley come from postal codes LE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hinckley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hinckley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hinckley, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Hinckley, Coventry, Leicester, Nuneaton, Rugby and Bedworth.
| City | Problem Type | Report Time |
|---|---|---|
 Hinckley |
||
| Coventry |
Total Blackout | |
| Coventry |
TV | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Leicester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hinckley, England
Latest outage, problems and issue reports in Hinckley and nearby locations:
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chris
(@Covlad459811) reported
from
Coventry, England
@Ledscov @virginmedia We are going to cancel the lot tomorrow as good as the product is not prepared to pay this sorta money with the price of everything going us they will be sacrificed
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Stephen Cobb, #FBPE 🇺🇦
(@zcobb) reported
from
Coventry, England
Me: Can you tell your supervisor that this email looks a lot like a phishing email? Support Person @virginmedia: I know, a lot of people have said that.
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chris
(@Covlad459811) reported
from
Coventry, England
@Wozza5882 @virginmedia Not working for me me either
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia we had similar issue. they came when we were on holiday, no communication. we rang, were told they were coming yesterday to connect us, they didn’t arrive. told they’re coming today, didn’t arrive. spent 2 hours on the phone cancelling and was hung up on 3 times.
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Alex Barker
(@amancalledalex) reported
from
Coventry, England
@GeorgeMonbiot @VodafoneUK I had a problem with @virginmedia which eventually got sorted out, but not before going to their Executive Team. Customer care was nonexistent on the phones. Customer care is challenging but staff need to show much more empathy with the customer.
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jonny dickens
(@jonnylovin) reported
from
Groby, England
@virginmedia phoned to get a new deal and ended up giving notice to disconnect, not quite the customer service I expected
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
jesus christ talking to virgin media on the phone is ridiculous we rang to cancel, got hung up on 3 times, after 2 hours finally cancelled and after cancelling they’re trying to get us to sign up for phone contracts and sim cards! like we would want that after we just cancelled
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Robin Johnson
(@robintjohnson8) reported
from
Coventry, England
@virginmedia As I am a sane human being, I’ve already looked online for help. Why answer like this - an obvious bot response. ??
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can you help please we’ve just been passed around to 4 different people and they hung up on us.
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chris
(@Covlad459811) reported
from
Coventry, England
@virginmedia No problem guys managed to get it after about 15 mins
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can we actually talk to someone that can help rather than pass us on? it’s a joke at this point.
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marie lucid 💙
(@marieluc) reported
from
Coventry, England
@virginmedia can’t access #TysonFury fight ?help
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Curtis Thomas
(@curtis_thomas97) reported
from
Nuneaton, England
@virginmedia 2 weeks because of your incompetence and you act like it's not your problem. My partner works from home so explain to me how she will do that because you have failed to provide me the service on the agreed date?
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Cathy Scott-Burt
(@CSBViolin) reported
from
Rugby, England
@virginmedia our box has been next to useless for 10 days now - won’t connect, when it does its slow, work from home a nightmare and tonight we can’t watch tv. Keep opening chats on web and WhatsApp - no one gets back to me. No issue with postcode we’ve reset the hub but nothing.
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia No faults found and no errors shown on the tests. Is there a charge for booking a technician?
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paul rose
(@paulrose222) reported
from
Braunstone, England
Heads up folks who have their Netflix account as part as their main Internet provider package you may have to sign back up for it to continue using your service had to today very annoying and inconvenient to say the least 🙄 it seems that virgin media is doing this
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia we are awaiting for you to put the line up to the house but there is a blockage. was told you were coming to fix it yesterday but didn’t. said you’re coming today, no idea when.
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Robin Johnson
(@robintjohnson8) reported
from
Coventry, England
@virginmedia Thanks. While I’m on the subject - why does it ALWAYS take multiple attempts to sort anything out with VM? Your WhatsApp and online support workers usually sign off with ‘rest assured you will not have to contact us again’. But this is rarely true?
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Stephen Cobb, #FBPE 🇺🇦
(@zcobb) reported
from
Coventry, England
I just spent about 20 minutes trying to find out why I'm getting email from @virginmedia about a SIM that I didn't order. As far as I can tell, the email is legit and Virgin is sending me, and a lot of other people, a replacement SIM "to improve service." Did I miss a memo?
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Pinkz
(@pinkz_afc) reported
from
Coventry, England
@virginmedia why is your customer service so shizzle! All i want is my confirmation of cancellation date email.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amber Hartley
(@ahxrt) reported
@maryelizmcbride @virginmedia I did want to upgrade but couldn’t get hold of anyone, I’m now that fed up I want to cancel, still can’t get hold of anyone!
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Santi Arias
(@Sa_arias) reported
@virginmedia I’ve reported an open box a couple of times and nobody has come to fix it. The cables are clearly exposed to the street!
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BayJayZus
(@BayJayZus) reported
@virginmedia I have been a customer continually since the days of Cable Midlands in 1992 but 30 yrs clearly stands for nothing? Following 109 mins on the phone & conversations with 3 staff (2 couldn't locate my account!) you have just lost a customer as I gave notice to cancel my account.
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Jo Harris ❤️
(@joharris6) reported
After 2 days of trying to get through to @virginmedia to get a quote for a new broadband contract I finally got through to a very rude woman who felt it was ok to argue with me as I told her I wanted to leave, best decision I’ve ever made. Awful customer service. Goodbye 👋🏼
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Margaret McCann
(@mmcc22) reported
I have now requested @virginmedia cancel my TV broadband and phone services 8 times via WhatsApp (am now on day 4) as well as on the phone, Facebook and Twitter. Still you will not cancel and instead keep transferring me between teams. 1/2
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Matthew Hitch
(@mitchisamazing) reported
@virginmedia Absolutely no chance it was unrelated. This is the second time this has happened too. Not a coincidence. I raised a complaint last time too and never heard back so assume that was brushed under the rug too
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Jamie Kleppang
(@JKleppang) reported
@virginmedia Is there an network issue in Edinburgh EH11 at the minute? My service dropped out about half an hour ago and hasn’t come back in?
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Rachel Stock
(@mistocky) reported
@virginmedia can I cancel broadband by email or via a link on the website. 2 days on WhatsApp and I've I have got nowhere.
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Andrew Birt
(@MacBirt22) reported
@virginmedia Your customer service is garbage. Text at 15:45, got all my details. Switched to whats app again had to input all my details and still waiting. You are a complete joke of a company
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Dan Robinson
(@TheDanRobinson) reported
@virginmedia It said it would be fixed by 18:00, but the service was back on within a couple of hours.