Virgin Media Outage Report in Bicester, Oxfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Bicester come from postal codes OX26.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bicester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bicester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 18: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bicester, Oxfordshire, England
The most recent Virgin Media outage reports came from the following cities: Oxford and Bicester.
| City | Problem Type | Report Time |
|---|---|---|
 Oxford |
Wi-fi | |
| Oxford |
Wi-fi | |
| Oxford |
TV | |
| Bicester |
Wi-fi | |
| Oxford |
TV | |
| Oxford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bicester, England
Latest outage, problems and issue reports in Bicester and nearby locations:
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movenicely
(@movenicely) reported
from
Oxfordshire, England
@virginmedia the worse customer service I’ve had in a long time. An absolute racket- tv, internet, billing & customer service: all woeful - they allow themselves 28 days to respond to a query & the phone lines are inaccessible - you couldn’t make it up #avoidvirginmedia #crooks
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Melisa Soto
(@Melyclassy) reported
from
Oxfordshire, England
@virginmedia thank you for being an example of how bad customer service works! It took me 4 months to get on hold of you to cancel my service #NeverAgain
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Amanda Davies
(@AmandaD00131015) reported
from
Oxfordshire, England
@virginmedia Yes I have logged a complaint and have 2 reference numbers. No my house is 25 years old, not a new build
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Hi I downloaded the latest Update for my Apple Phone & ever since then when i click on my Virginmedia Hub3 my phone says it’s connected to the network but has weak security I’ve never known it to say that before😱
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Mr_Howson
(@Mr_Howson) reported
from
Banbury, England
@TeachAllAboutIT @virginmedia @ThreeUK @virginmedia you’re an embarrassment. I’ve seen how little response @TeachAllAboutIT have had from you - letting down keyworkersnat this time is not ok.
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Andrew Daly
(@ellejack1824) reported
from
Oxfordshire, England
@virginmedia no reply from your customer services number - I need a broadband engineer visit. How do I arrange this if noone answers the phone !
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia I’ve been looking into this problem & the TV is all Connected to my Virginmedia Internet then it suddenly disconnects from the Internet & then this is why it goes back to my TV Homescreen then i go back into settings & wireless network click on this & then it’s returns & works🤪?
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Amanda Davies
(@AmandaD00131015) reported
from
Oxfordshire, England
@virginmedia Rubbish customer service all round from virgin media. I will be taking this to the ombudsman
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Put TV on 10.50am & First episode of TV going back into Samsung QLED TV was just after 11.15am now it’s fine again, it just shows that my Wiring is Fine & that it’s The Network Connectivity with the Culprit outside in The Green Virginmedia Box Outside.Can you plz send an Engineer
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movenicely
(@movenicely) reported
from
Oxfordshire, England
@virginmedia No problems so far today so fingers crossed
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Ian Shepherd
(@IanAShepherd) reported
from
Oxfordshire, England
So @virginmedia seems to have gone down across the whole country simultaneously. Will be interesting to see what the root cause is.
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David Brimson
(@Brimson1) reported
from
Yarnton, England
@virginmedia unable to send emails on different email accounts. Is there a problem your end? 😖
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Andrew Daly
(@ellejack1824) reported
from
Oxfordshire, England
@virginmedia All good since the fix 👍
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John P J D
(@johndoran21) reported
from
Oxfordshire, England
@virginmedia well after couple of lengthy phone calls today to virgin, I was told account were up & working again, when I rung today there was message saying there was a fault, tried to login this eve, Dane shit as yest, NO authenticity code sent, complete load of shit stay clear
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Stuart Crook
(@StuPCrook) reported
from
Oxfordshire, England
@virginmedia what’s the issue with the TVGO can’t log on with devices registered or even check them in the browser now
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Andrew Daly
(@ellejack1824) reported
from
Oxfordshire, England
@virginmedia WiFi down all day in Oxford - any idea on a time to fix ?
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia I went on Virginmedia & it said they know of a TV Issue & it was affecting TV Go Users so does this it could be affecting normal TV Viewing through V6 Box & Virginmedia Router. The Fix time is estimated for 12pm Tomorrow(Engineer) I cannot watch TV Now it keeps going On & Off😱😫
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Oxford Wolf /\_/\ 🔶
(@Oxfordwolf) reported
from
Oxfordshire, England
Dear @virginmedia, our Internet stopped working at 4:50 this evening. Right before my 5pm work video call. Now I cant turn my @HiveHomeUK lights on because your service is still down. Get it sorted would you please.
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Amanda Davies
(@AmandaD00131015) reported
from
Oxfordshire, England
@virginmedia Then why did the call handler say 48 hours.? 28 days is unacceptable & no one has contacted me to find out details, so how can they resolve my issue?!?
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Melisa Soto
(@Melyclassy) reported
from
Oxfordshire, England
@sandraHandscom1 @Bates_No1 @virginmedia I am on the same, worst customer experience ever. It is impossible to get on hold on the phone, they webpage is limited on options to cancel their service. #neveragain
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Davies
(@LukeDav64411232) reported
@virginmedia Your customer service team were not helpful, and in the end, the line just went dead. The only thing I wanted to #stayconnected was the phone line and that apparently was not possible. I will cancel my DD now as I am out of contract.
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Lisa Price ⚽️🏌🏼♀️🧘🏼♀️❤️
(@lisaawright21) reported
@virginmedia I have been trying to contact you to cancel my internet contract. Each time I call 0345 4541111 there is just a recorded message saying the lines are too busy and to call back. Our internet speed has been appalling for the past month and I wish to cancel..
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Martyn Redman
(@ReddersM) reported
@virginmedia - Appalling Cust Service, First person fields the call, second person, tells me out of stock wifi boosters! Call back in Feb! Ask for the discount I have been offered! Start verifying proc again and does not match. Cannot talk to me! #April, #leaving, #noboosters
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Kitster
(@kitty_chan8) reported
@virginmedia I called 3 times with 30-40mins wait times, to try and cancel my bb. I got through to the call handler, then he transferred me to the end of contracts department but the call dropped. This is ridiculous!!!
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Martin Avery
(@martin_avery) reported
from
Newcastle upon Tyne, England
@virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days
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ulrike parratt
(@UParratt) reported
@virginmedia I've just been on the phone for 2 hours trying to cancel my contract only to be told by the second person I've spoke to that I didn't give the correct password. No option to cancel contract on line. Absolutely shocking customer service.
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Danny Collins
(@Danny_Boy200) reported
@Virgin @virginmedia I need to cancel my account die to moving house but been sitting on hold for what feels like a lifetime! Can I just email you?! You make it so difficult.
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Naomi Lee
(@NaomiLe57011799) reported
@virginmedia I gave notice in writing via your messaging service on the 25th. But I will send the letter as well and I trust my notice period will be backdated to the 25th?
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Sean bucky
(@tranmere1234) reported
@virginmedia Utter waste of time, you must not read the thousands of complaints about this app, the bottom line is my son is two floors up from the rooter and the WiFi speed is awful, what we need is a reduction in our package price or assistance devices
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Deirdre O'Kelly 🕷🎵🇪🇺🇬🇧🇮🇪#FBPE
(@deeokelly1) reported
@SarahLudford @virginmedia We had to switch to BT because it was impossible to get Virgin to help. Weeks of frustration. Absolutely the worst customer service I've ever experienced