Virgin Media outages and service status in Manchester, England

Problems in the last 24 hours in Manchester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Manchester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Manchester, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Bolton, Stockport, Ashton-under-Lyne, Bury, Timperley, Oldham, Rochdale, and Salford.

City	Problem Type	Report Time
Manchester	Internet	5 hours ago
Manchester	Wi-fi	2 days ago
Manchester	Wi-fi	2 days ago
Manchester	Internet	4 days ago
Bolton	Internet	6 days ago
Manchester	Total Blackout	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Manchester, England

Latest outage, problems and issue reports in Manchester and nearby locations:

• 
  Christine Thompson (@magpiegirl80) reported 6 minutes ago from Bolton, England

  @virginmedia we have been trying to arrange our virgin services to be moved to our new house since 23/11/20. We were supposed to get a call back from one of your guys yesterday to help with a self install - no joy. Since yesterday I’ve spent over 3 hours on hold, been.......1/4

• 
  ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported 6 minutes ago from Bolton, England

  @virginmedia Bet you anything they won’t I’m sorry to say. Never known a change in contract to take a week. Normally done there and then on the phone. The lady didn’t mention anything about this being the case. What now? I’m not waiting a week I’m afraid.

• 
  Christine Thompson (@magpiegirl80) reported 6 minutes ago from Bolton, England

  @virginmedia The hold times aren’t the issue. I’d wait happily if I got an answer at the end. The issue is being hung up on after an hour then having a call answered only to have to listen to dead air for over 30 minutes while whoever is supposed to be helping has forgotten to logout ....1/2

• 
  Christine Thompson (@magpiegirl80) reported 12 minutes ago from Bolton, England

  @virginmedia ....before going to lunch. Your system is set to terminate unanswered calls after just over an hour. This is much more enraging than having to wait in a queue. We’re British, it’s what we do. We DO NOT HANG UP on people. It is beyond rude. #rude #virginmediasuck #stillnointernet

• 
  Humps Snr (@HumpsSnr) reported 15 minutes ago from Stockport, England

  @virginmedia I don’t. When I submitted the complaint (2nd) I chose the telephone call option, using my home number. I haven’t received any call to date!!

• 
  Humps Snr (@HumpsSnr) reported 16 minutes ago from Stockport, England

  @virginmedia What details do you require in any text I send?? Seems a bit odd considering you should already have my complaint and my details 🤔 we’ve established I don’t have a ref number, so further info will assist??

• 
  Sarah Cassidy 🐝 (@SarahCassidy) reported 16 minutes ago from Manchester, England

  Anyone else who gave their details to track and trace suddenly being spammed with fake email accounts, and bombarded with phone calls from fake VirginMedia/BT claiming broadband speeds are up and down?

• 
  J K P (@JiriKPinnock) reported 20 minutes ago from Manchester, England

  @immihepburn @virginmedia I few for you, same happened to me as well. After 40 mins on the phone , charging me £8 to call customer number, their staff put the phone down on me . TERRIBLE SERVICE

• 
  J K P (@JiriKPinnock) reported 23 minutes ago from Manchester, England

  @virginmedia So me as a customer who don’t know this information, and searches your customer number after you don’t provide your services, been kept 40mins on phone line and then get phone put down from your staff. Brilliant!!!

• 
  Humps Snr (@HumpsSnr) reported 25 minutes ago from Stockport, England

  Over 3 hours and counting on the phone to @virginmedia , spoken to 5 different people and put on hold for the 6th time now. Issue yet to be resolved 🤬🤬🤬 #vpoorcustomerservice #timeforachange

• 
  J K P (@JiriKPinnock) reported 26 minutes ago from Manchester, England

  @virginmedia That’s different scenario on my bill, why I’m charged to call your Customer Service line

• 
  David Bryden (@Daveyb1974) reported 34 minutes ago from Urmston, England

  @virginmedia This is the exact type of poor service I received when I called customer service. The package I am currently on is £89 for a new customer, but £129 for a loyal customer. The response back was “that’s all I can do”. Your response is almost as bad “don’t like it, raise a complaint”

• 
  David Bryden (@Daveyb1974) reported 40 minutes ago from Urmston, England

  @nickleeland @virginmedia I asked to speak to someone that could help and got “my supervisor is on 14 day isolation”. Ok put him on the phone as I’m guessing he can work from home? Computer says no! Poor poor service!

• 
  ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported 45 minutes ago from Bolton, England

  @virginmedia Hi John. Still no resolution I’m afraid. It’s getting closer to next bill date. Which BTW I’ve received two bills for. One at £27.49 and the other £113.00 and a double bill request which is laughable! I still don’t get why the next gen box is influencing my request. Today please

• 
  ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported 45 minutes ago from Bolton, England

  @virginmedia Another issue is if I were to get a phone call in a weeks time I cannot just stop the job I do to answer it. Where will we be then? Having worked for Virgin I know exactly what’s going to happen. This won’t get sorted until my new bill gets paid for services I don’t want ....

• 
  macauley stephens (@m_stephens8) reported 50 minutes ago from Bolton, England

  @virginmedia is the worst for speaking to an actually person🤯 adding packages unauthorised then making the bill nearly double.. jokers

• 
  ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported 52 minutes ago from Bolton, England

  @virginmedia It’s NOT an upgrade which I made clear on the phone. Again, no mention of this being the issue.

• 
  David Bryden (@Daveyb1974) reported 54 minutes ago from Urmston, England

  Great work from @virginmedia, your contract has expired, we want you to stay as a customer, we’ll give you the best deal out there! Give them a call, sorry can’t help, you’re on the best package, but we want to charge you £40 a month more than a new customer! #shitshow

• 
  Humps Snr (@HumpsSnr) reported 57 minutes ago from Stockport, England

  @virginmedia Thank you for your response. I have submitted a complaint, although I’ve no response to that either. Our internet is shocking and we’ve got a temp fix outside which needs to be made permanent from 4 wks ago. Paying a lot for nothing currently

• 
  Jamie McDonald (@lambtiger) reported 57 minutes ago from Cheadle Hulme, England

  Truly appalling customer service from @virginmedia. Due an engineer visit today: he’s just rung to say your call centre raised the job incorrectly and he’s not coming as they don’t carry the stock any more. No apology, no lifeline, no empathy. Shocking.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ken Holmes (@Holm06827469Ken) reported 6 minutes ago

  @virginmedia Having problems with wifi finally got through on the phone but could not understand the agents accent. Respectfully asked to speak to someone else but told that was not possible unfortunately I had to hang up as it became impossible to communicate.

• 
  Sophie Littlefair (@SophieLittlefa3) reported 9 minutes ago

  @virginmedia I have rang and rang to cancel my virgin media with you and set a cancellation date. The calls are well over two hours each and every time I’m told “I will transfer you to the disconnection service” I sit and wait over an hour for them to hang up. Disgusting sort it!

• 
  Laura🌌 (@LauraGuerreroo) reported 14 minutes ago

  @virginmedia the worst company... big dissapointment

• 
  Dom Smith (@ItsOnlyDom) reported 15 minutes ago

  @virginmedia Hi, we have your "Superfast broadband with average download speeds of 108Mbps", but it is massively below this. One moment it can be up to 25mbps, but then seconds later it'll drop down to 3.4kbps. It makes working from home and trying to play online games... (1/2)

• 
  ♡❤ サラ Bee ❤♡ (@sarwarah) reported 15 minutes ago

  @callummarkie @virginmedia Thats so mad, we can't get @virginmedia down here, but after that I probably wouldn't even think of them . Is worth trying to cancel what you haven't got and try someone else?

• 
  Kitch the Teacher (@JKitch90) reported 16 minutes ago

  @virginmedia where do I begin? I have been ringing since 9am. I have been hung up on 4 times now without speaking to anyone. The online service has no response to. What an absolute disgrace of a service!

• 
  Katie (@Katie23626427) reported 16 minutes ago

  @KimberleyJayne4 @virginmedia Cancel your DD then they will contact you

• 
  Nova Louise :) (@NOVAIVLOUISE) reported 17 minutes ago

  @virginmedia another day gone. Another day ignored by virgin media. Another day of terrible internet

• 
  Alvi ishmael (@Peighyighypt) reported 18 minutes ago

  @virginmedia Tried to speak to someone using the messaging service who advised they could not assist as they are WFH and do not deal with technical faults

• 
  Customer Service (@vmbusinesshelp) reported 20 minutes ago

  @navp17 @vmbusiness Hello, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this. They can be reached on this number: 0800 052 0800