Virgin Media Outage in Manchester, England

@virginmedia going from bad to worse, trouble with new Hub 4, now tried for two days to get engineer to attend and sort out the faulty phone line for an elderly. & vulnerable relative, appallingly bad customer service, all they do is blame Covid. They are a complete disgrace!

@virginmedia This texting service is absolutely dire. Random disconnects. New people don’t have the chat history. Being passed between dependents constantly leading to 10+ hour waits. I don’t want to sit on hold on the phone. Can someone DM over Twitter instead?

@virginmedia Nobody has replied to me, very poor service to a customer that has been with your company for 15 years

@virginmedia internet down for me. Your tests keep failing and now it’s telling me you can’t run anymore tests until tomorrow. Engineers visit page crashed as well 😡

@virginmedia I’ve been waiting since 15:30 for someone to come back to me via your chat service. You claim it allows me to get on with the rest of my day but it also means it takes me about 3 days of dedicated screen time to get a response?

@virginmedia who do I complain to for poor customer service? The consultant laughed at me, spoke over me, told me to stop talking and then put the phone down on me...I think you need to address your customer service training.

@virginmedia It says no issue and so no fix time. There's 4 of us unable to do our jobs and work because of this. Thank you for replying

@virginmedia Mmm. 2 days loss of service in a week. Not good. Maybe I'll speak to that nice chappie in Sheffield at PlusNet or maybe get BT Sports for free with BT Think you can do better tbh Voda do a cheap deal too...

@virginmedia Yes so I can expect 24 hr loss of service. 2nd time in a week. What remuneration are you offering for this loss of service?

@BBCWatchdog @BBCTheOneShow Completely agree @virginmedia are the worst!! After over 4 years they charged me to leave!! Terrible service all round #treatloyaltylikeroyalty

@virginmedia virgin go app down again

Hi @virginmedia any reason why our wi-if is down again in south Manchester? Postcode M210ZN.

@virginmedia Hi thanks for trying to help, much appreciated. As you suggested I downloaded the Virgin Connect App but that relates just to Hub 3 not the latest Hub 4 that we have now been given. All Ok now though with the exception of the Teckin WI-FI plugs which will not connect?

@virginmedia is the tv go app down as I am not able to sign in ?

@virginmedia internet down again!! 🤨is there a problem in OL4-2SZ

@virginmedia Internet not working again!

@virginmedia within the last hour I've had three phone calls claiming to be from Virgin Media technical support saying there's a problem with our internet speed. Each time when I respond I will ring VM direct on 150 they hang up. I'm ex-directory have you been hacked?

@virginmedia shocking service I have been on hold for around 30 mins and counting

@virginmedia upgraded us to their latest Hub, which they say is vastly technically improved . Not my experience at all in respect of failing to connect via WiFi to my devices. Support is difficult to obtain, very poor by them.

@bigphil321 @virginmedia There was 4 virgin media vans around here earlier just off Ryecroft Avenue looks like they’re trying to sort problem out.

@virginmedia Tried to call a third time and now there is no one to help... how can one advisor offer a new and the second advisor the the polar opposite with his advise ... hardly consistent 😑

@virginmedia @WrenJohn "Disappointing to hear and clearly not the level of service we aim to provide" unfortunatly it is the level of service you DO provide though.

@virginmedia This is not about my bill, it is about talking to the department dealing with my complaint before they close it down. This us very frustrating and annoying as no one at Vurgin Media seems to be listening.

@virginmedia The whole day with no service and no response from your WhatsApp customer care what the hell am I paying €150 a month for 🙄

@virginmedia Always my first port of call, rarely any reported issues there, Downdetector tends to be more informative

@virginmedia I have just spent over an hour on hold waiting to speak to somebody about the terrible internet service im getting, only to be hung up on before even speaking to anyone. What is going on? This isnt acceptable.

@virginmedia It’s a hub 3, the green WiFi light is flashing on and off... it speed and it actual connections ... devices that had no problem connecting when were on 100mb ... upgraded paying 30% more for 200mb and the connectivity around the house is shocking ... 😓

Hi @virginmedia I am paying for the gig1 fibre broadband package and have been getting ridiculusly slow speeds cut in half the past few days and around 0.2mb upload speeds making it impossible for me to work. The website says that everything is fine. Any advice would be great

@virginmedia There is no customer service option. It is faults or retention other than that there is billing. So again, who can help me.

@virginmedia Back up yesterday thanks - although intermittent today. Have rebooted & checked for known issues. Local social media in area also reporting poor WiFi. Would just like a consistent service please!