Virgin Media outages and service status in Manchester, England

Problems in the last 24 hours in Manchester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Manchester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Manchester, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Wilmslow, Oldham, Bolton, Rochdale, Hyde, Bury, Altrincham, Salford, Middleton, Sale, Ashton-under-Lyne, and Littleborough.

City	Problem Type	Report Time
Manchester	Internet	2 hours ago
Stockport	TV	1 day ago
Manchester	Internet	1 day ago
Manchester	TV	2 days ago
Manchester	Internet	3 days ago
Manchester	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Manchester, England

Latest outage, problems and issue reports in Manchester and nearby locations:

• 
  🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁) (@JohnnyDude1983) reported 1 minute ago from Bury, England

  @bazza141 @virginhelp @virginmedia Join the club. I spent over 1hr 30 mins trying to get a issue resolved . I kept getting through to their over-seas call centres . It took almost 20 call re-tries to get through to a young lady over in Newcastle 😳😞. It's rediculous that they got call centres in 17 countries.

• 
  johnsonhomes (@johnsonhomes2) reported 2 minutes ago from Sale, England

  @virginmedia Her phone like works at the moment because she has power but not in a power cut. This is one of the issues set out in the email which VM requested I send on Wednesday

• 
  SLT4K 👨🏻‍💻 🇬🇧 (@Slt4K) reported 6 minutes ago from Urmston, England

  @virginmedia / Super disappointed after calling to renew my contract and as an existing customer you can’t offer anything half as good as a new customer. Shocking customer retention strategy 🤯

• 
  Mark Armstrong (@mark001282) reported 10 minutes ago from Manchester, England

  @virginmedia you have caused me nothing but hassle for months now. Your customer service team are completely useless.

• 
  Scott Moseley (@roslers_vest) reported 10 minutes ago from Rochdale, England

  @virginmedia Submitting a complaint will probably result in an apology at best. Given I pay £1k per annum for an unreliable service it’s time to look for an alternative provider who can offer a more satisfactory customer experience

• 
  👽 (@bludav_andrew) reported 10 minutes ago from Manchester, England

  @virginmedia Hi, for the 2nd time it appears you’re trying to charge me for a call out when I wasn’t supposed to be charged, I’ve already called once about this and was told it was corrected but it’s happened again? I’ve had to cancel my DD until sorted as due to come out 2morrow

• 
  Hannah Tompkins (@he_tompkins) reported 12 minutes ago from Manchester, England

  @virginmedia Hi there, I was told I would receive my replacement broadband by today and still no indication of when it’s going to arrive. Any help?

• 
  Tiffers (@Tiffers1973) reported 13 minutes ago from Ashton-under-Lyne, England

  Wow @virginmedia your services have gone off thu no fault of mine yet I have to wait 6 days for you to fix your faulty equipment!! Cancellation pending due to total lack of customer service! I have been a customer since day one and never have I exp such a lack of cust care

• 
  GLENN (@gbmcfc) reported 24 minutes ago from Manchester, England

  @virginmedia Well you find I'm cancelling my contract with yourselves, hope you go bust, your customer service team is a shambolic embarrasment. Loyalty works both ways.

• 
  Christopher Fox (@ChrisFoxRacing) reported 34 minutes ago from Bolton, England

  @virginmedia Already reported the broadband issues, and it's an issue where estimated fix times keep getting pushed back. With regards to mobile issues, this has been around the same length of time. The only way I've been able to get any connection at all is by switching to 3G

• 
  Chris Atkinson (@AckersStorm) reported 36 minutes ago from Middleton, England

  @virginmedia when will the broadband issues be fixed properly in my area?

• 
  Adam Gardiner 💙 (@_AdamGardiner) reported 40 minutes ago from Sale, England

  @virginmedia I also don’t need to monitor the quality of my broadband, I already know it’s awful. I don’t understand how that would help.

• 
  Anthony Taylor (@anttaylor23) reported 42 minutes ago from Manchester, England

  @virginmedia The what's app line is fine, your advisers don't seem like they want to keep me as a customer. Well not for a decent price anyway 👀

• 
  Sam (@Samuel_J_Mc) reported 44 minutes ago from Timperley, England

  @virginmedia customer service is so ****. They just transfer you round to different departments

• 
  David (@Aldehulme) reported 47 minutes ago from Oldham, England

  @virginmedia I need to speak to somebody regarding a broadband problem without you running a check that will cut me off the internet. How do I get past this to speak to a person?

• 
  Simon Manning 🇪🇺 - SiManM20@mstdn.uk (@SiManM20) reported 53 minutes ago from Manchester, England

  @nrgloz @virginmedia Your paying 75% of what we are for 35% of the d/speed there. Neighbour has just switched to Brsk - it’s full #fttp so 1Gb both up/down rather than the 52Mb UL Virgin offer via DOCSIS. £40pm

• 
  Barry Slater (@barrys59) reported 54 minutes ago from Barton upon Irwell, England

  @virginmedia still no service M27. 4th hour! Rubbish!

• 
  Hazbullins (@Hasbullins) reported 57 minutes ago from Salford, England

  @virginmedia New call of duty released today and your Internet service is down. Are you taking the full piss out of me here? Wankers

• 
  Billy Goater (@GoaterBilly) reported 59 minutes ago from Strines, England

  @virginmedia well done, after over 10 years with you, Virgin Media have sunk to the their lowest level of service and support ever. Roll on November and the end of my contract. Appalling, ignorant, clueless, almost as bad as BT.

• 
  Smyth Harper 🏳️‍🌈🏳️‍⚧️🇺🇦☘️ (@sharper76) reported 59 minutes ago from Manchester, England

  @virginmedia I’ve just connected a new router for faster speeds and it isn’t working. I’ve called up and your customer services person who told me contradictory information, put me on hold and then hung up on me.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Martin (@UtuggUmwere43v) reported 3 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV51 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Jon H (@JonHar1985) reported 5 minutes ago

  @virginmedia Haha there is zero point. I’ve got 2 complaints ongoing due to how crap you’ve become. Really love I’m ******* for like another 18 months. Absolute top tier service you bunch of jokers

• 
  Stephen Old German - English Translator (@old_stephen) reported 5 minutes ago

  @virginmedia About a month ago, you "upgraded" my broadband line You told me to plug my landline into my router, I did this and the phone stopped working. None of your crappy automated solutions have fixed this. Please tell me when ou are going to fix it or how to switch provider

• 
  Dianaaaa (@Dianaaaa_91) reported 10 minutes ago

  Internet went down at 9pm last night. @virginmedia you’re estimating to be back up at 5:08pm today…. My partner wfh how is he supposed to do his job? No information on the app just “an issue in the area” can someone check on this please? It’s only been a week since it fixed.

• 
  Catherine 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@katie4249) reported 10 minutes ago

  @virginmedia @TheAFC0522 The issue is not watching Sky sports. You cannot get the red button games via the browser or app!!

• 
  Richard D G Cox (rcox.bsky.social) (@RDG_C) reported 11 minutes ago

  Hello @virginmedia might you please have your legal department confirm their address for service of documents such as, for example, formal “letters before action”? It would of course have been preferable if the question had not had to be asked, but … we are where we are.

• 
  Dean Risley (@dean_risley) reported 11 minutes ago

  @virginmedia my wireless router was upgraded by you because it was old. Installed new & now have less wifi coverage at my home than before. Engineer attends & recommends 2 boosters, have now spoken to customer services on several occasions & made a complaint but still waiting !!

• 
  Martin G (@pizzapat246) reported 17 minutes ago

  @virginmedia are your e mails down ?

• 
  Gary Adams (@GazzaAdams) reported 19 minutes ago

  Hi @virginmedia This latest update appears to directly contradict the update you sent me earlier today. At 12:57, I was told that an engineer **was already on site and working to fix the problem**, with an estimated repair time of **18:00 today, 19/08/2026**. At 15:24, I am now being told that you have identified the problem and that an engineer **is on their way**, with the estimated repair time moved to **14:10 on 21/08/2026**. This is the original date that was stated 2 weeks ago. Could you please provide an accurate explanation of what is actually happening with fault **F012421201**? In particular: * Was an engineer on site earlier today, as stated? * If so, why is an engineer now apparently only “on their way”? * What has happened to cause the estimated repair time to move from this evening to Friday afternoon? * Is 21/08/2026 at 14:10 now a reliable estimate, or is this simply an automated placeholder? I appreciate that faults can take longer than expected to repair. What is frustrating is receiving contradictory information that makes it impossible to understand the actual status of the fault. Please provide a clear and factual update rather than another automated status message.

• 
  Richard Aldous 🍊 (@RJAldous1) reported 20 minutes ago

  Hey @virginmedia how long does it take to sort out a connection issue as my broadband and tv went down about 14:00 and still just getting a flashing red light on my router (yes I reported it) these days it’s hard to do anything without internet access! 😡