Virgin Media

Virgin Media Outage Report in Manchester, England

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The latest reports from users having issues in Manchester come from postal codes M61, M9, M1, M15, M43, M12, M11 and M28.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Manchester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Manchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Manchester, England 01/16/2026 08:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Manchester, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Oldham, Sale, Bury, Bolton, Rochdale, Stalybridge, Altrincham, Wilmslow, Littleborough, Salford, Dukinfield, Hyde and Irlam.

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City Problem Type Report Time
United KingdomManchester Internet
United KingdomManchester Wi-fi
United KingdomStockport Internet
United KingdomManchester Internet
United KingdomManchester Internet
United KingdomManchester Internet

Community Discussion

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Virgin Media Issues Reports Near Manchester, England

Latest outage, problems and issue reports in Manchester and nearby locations:

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia You’ve just told me you can’t chat until 1.30 tomorrow. But I don’t need a chat. There’s nothing to discuss. You have shut down my services in error, and I need them restored. Hopefully before 5.30 when the people I need to speak to finish for the day.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia I have an auditory processing disorder that can make dealing with things over the phone difficult. I am using your WhatsApp service as this was recommended to me by yourselves to avoid being ******* in long queues in the phone. I just want my services back on. That’s it.

  • dublinelaine Elaine (@dublinelaine) reported from Manchester, England

    @virginmedia On phone now since 0830 this morning. Still on hold. Also tried on what's app. Still waiting to be put in contact with an agent. Shocking service

  • izzwoz Warrenesco Jacksonovakov (@izzwoz) reported from Ashton-under-Lyne, England

    @virginmedia Seems your business model is never answer when someone wants to leave. 8 hours on WhatsApp yesterday totally ignored by Retentions. Queuing on phone again 30min probably get cut again after 1 hour.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia @virginmedialife @VMSolutions_ I just want reconnecting, and I want someone to recognise that we should not have been disconnected, and treat this with some urgency. Or even acknowledge that it needs resolving, and that you have some concern for my situation and the stress it is causing.

  • RHJOfficial яєαℓιѕт נανѕтαн 💻🖱 (@RHJOfficial) reported from Oldham, England

    I don't WTF your customer service team are doing, from transferring me to the moving team, then being transferred to cancellation, then put on hold twice, now it looks like I'm being transferred back to the moving team. @virginmedia - shambolic!

  • dublinelaine Elaine (@dublinelaine) reported from Manchester, England

    @virginmedia tried all day to get through on phone to discuss end of contract notification. No joy. Left on hold and then cut off. How do we get to speak to someone. Shocking service.

  • Natterback Mrs Jordan -Johnson (@Natterback) reported from Stockport, England

    @virginmedia and once again we have no Internet services. This is without doubt a terrible service.

  • dublinelaine Elaine (@dublinelaine) reported from Manchester, England

    @virginmedia Done that. Have been in a queue since 8.30am. No joy. Do we have to spend the whole day like we did yesterday trying to get through? Never come across such shocking service from any company before

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia I need these services back today. I needed them this morning, when I was not receiving emails that I needed to respond to. I needed to know that you were going to do this, and when it was happening. I am under monumental stress and you’ve just cut out account off, for no reason.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia Sorry. I was ******* emailing you my complaint. I am available now, if this is just the five minute process I was promised. I simply just want to get this dealt with…

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia Tried that many times. Not working within 3 days. Can you call ME instead to arrange? If not, cancelling service.

  • izzwoz Warrenesco Jacksonovakov (@izzwoz) reported from Ashton-under-Lyne, England

    @iainmcm1 @virginmedia They cut two of my calls off after just over 1hr. 8 hours on WhatsApp yesterday and Retentions never responded. Back to back of queue today. Disgraceful

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia @VirginMedia_TV any help/advice on moving house. Want to stay with Virgin but can't speak to anyone and the home move team have said they've cancelled the policy? 3 days trying to speak to someone.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia I’m hoping to speak to the movers team on WhatsApp. I’ve now had an actual human being the line, who says I’ll be connected soon. But that’s what the messages about have said every time. 🙄 I can book in for 1.30 on Monday, but I’ll cancel if I speak to someone sooner, ofc

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia than it’s worth, even after being with your service since it launched.

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia Poor. Very poor. 3 days trying, being on hold, being assured return calls, moving home team have to speak to Netflix team (don't even have it), then being told it's cancelled and being give packaging instructions. Ridiculous, wanted to stay with you.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia Altho, I’m not sure how I would cancel it…

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia Hi. We had to cancel our move due to a situation beyond our control, and contacted you to confirm this, and cancel the installation at the new address. Today, we’ve woken up to no services and found we’ve been disconnected. We need our phone and broadband urgently. We are…

  • Joe95976011 Joe (@Joe95976011) reported from Atherton, England

    @virginmedia worst customer service ever

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RickBeenham Richard Beenham (@RickBeenham) reported

    @virginmedia It doesn’t. It tells me there are no known issues in my area. It’s already been established that there are.

  • mayank93gupta Mayank Gupta (@mayank93gupta) reported

    @virginmedia Meant to say, speed is ok next to the router, after I received a message about activation of equipment around the same time as your tweet. Everywhere else, speed is bad. Please deliver the remaining 2 pods as promised by you earlier

  • aaronlwevans Aaron (@aaronlwevans) reported

    @virginmedia Yes but I can't login with the password I used I tried to reset and the system is marking any password I try as invalid, there must be a bug in the password validation

  • Landi683 SimonG (@Landi683) reported

    @jayrayner1 @virginmedia Hi Jay, I am very sorry to hear of your experiencing when contacting the team, this is not the level of service we expect to deliver. We would be happy to check the status of your outrage from our side and put you on a string of different holds until you finally give in. -NL

  • Stephen_Clay Stephen (@Stephen_Clay) reported

    @virginmedia I haven’t used the connect app. I know that there is no internet connection because all devices are losing connection. I can access the HUB settings page just not any internet services. As I already mentioned, rebooting the HUB fixes the problem until the next time.

  • tcmacmillan tom (@tcmacmillan) reported

    @jayrayner1 @virginmedia they were rubbish for us for several months until we started claiming the compensation to which you're entitled if the service is down for a length of time. the problems were all miraculously resolved after that!

  • Zoe_SELondon Zoe (@Zoe_SELondon) reported

    @jayrayner1 @virginmedia I'm near you and we've just had enough of the godawful service, cancelling

  • Taste_Swansea Taste Swansea & West Wales Food Magazine (@Taste_Swansea) reported

    @virginmedia @jayrayner1 No, you never EXPECT to provide sh**e service, but you consistently do achieve such low levels, for all your customers! I think your company has it down to a fine art! I'll never buy anything with the Virgin brand in future!

  • CoastCyclist South Coast Cyclist (@CoastCyclist) reported

    @jayrayner1 @virginmedia I can sympathise. My broadband goes up and down not regularly then a *****'s knickers. But they tell me there's nothing wrong with the service.

  • jaffercakes84 Shane Jaffer (@jaffercakes84) reported

    @virginmedia I’m sorry, I asked for help as I have nowhere to go as technical support are not helping. Why ask all these questions based on my initial tweet?