Virgin Media Outage in Manchester, England

@virginmedia my internet is consistently going down on tuesday evenings. What is going on?

Virgin media are so shite,cancelled an appointment because they said the problem was fixed but it wasn't,now have to wait until Monday fckin *****.

Nice to see @virginmedia have just won keeping their customers waiting longest on phone- **** customer service do not use them

@virginmedia Thank you @virginmedia for completely ignoring issues and directing me from helpline to Twitter to virgin community to then say need to ring the helpline- notice that you have also won the award of keeping customers longest on phone- will not be renewing my contract waste time

You couldn't make it up. The day after we get a settlement from @virginmedia from our claim with the CISAS dispute service, they've just sent another customer satisfaction survey....

@big_kev_83 @virginmedia @MENnewsdesk Yeah, bonus points if they point at whatever the problem is (pothole, loose paving etc)

@virginmedia We are due to have a new cable fitted outside as we have had months of issues which I have contacted virgin about regularly leading to an engineers visit. The engineers suggested updating our boxes and getting some pods to assist with signal- just ring up. Which I did no good

@virginmedia really upset regards service as a long-standing account holder,had problems for months found out old ntl cable problem connection outside- need to update TiVo boxes and need pods as mentioned by engineers- ring up no help !!!!

@virginmedia @AzzopardiEmma Your always sorry, your service, promises and what you State top service is shocking - you should be shut down! I'm angry

@virginmedia Rang said senior tech will ring me back within 48hrs - this ain't getting resolved here is it! I'll speak to my Ombudsman as you've failed me from beginning with false info, billing service and connection speeds

@virginmedia we have invested in a new router as we’re having endless issues with yours but now we’ve got pixelated channels on the tv. Any ideas how we can sort? Thanks

@geog_trainee @virginmedia Im on phonecall 4. They claimed my complaint would get my nowhere and i may as well give up.

@virginhelp @virginmedia absolutely ridiculous 3 weeks no service waited an hour to get through because I’m at work cannot arrange an engineer .. NO TEST REQUIRED IT IS NOT ABSOLUTELY NOT WORKING I HAVE HAD NO BROADBAND FOR NEARLY 3!weeks!!!! Disgusting

@virginmedia Ive spent over 2 hours trying to make a complaint to be told that i can make a complaint but you wont do anything about it.

How do @virginmedia get away with charging an early cancellation fee because we are moving house (less than one mile away) when its impossible for them to provide a service... £240!!!!!!

@virginmedia @virginhelp my broadband was down for several days went online (at work) and arranged an engineer visit.. it’s back on how to cancel CANNOT connect via login doesn’t recognise me or my memorable question please advise how to cancel 👍

@virginmedia The issue is this has been a daily problem, your customer wants this fixed, it's like taking your car to the mechanic everyday to fix whatever is wrong with it, it begs the question, what is the problem in Manchester that the engineer has had to return daily to fix, since Sunday?

This situation with the unstable and unreliable @virginmedia broadband service is unacceptable and untenable, my work and business depends on this service and I am unaware of any 'Act of God' scenario that has informed this situation, at least you have not bothered to contact me.

Dear @virginmedia, I've since Sunday registered at least 10 events of the loss of my broadband service, only Wednesday was problem free because I was not at home. Your portal provides an ETA to resolution only for the service to fail again. What is the problem in Manchester?

@virginmedia I complained about my data signal on my phone dropping out every couple of minutes over a week ago, it’s still no better and I’ve received no update. Please can you help me with this?

@iamagardner @virginmedia Did they say when it will be back up as I’m in e10 and it’s not working?

@virginmedia No I have an old complaint still pending the refund, I have a new complaint which is 8 weeks old.

Hi @virginmedia we had another day of intermittent connection yesterday, although apparently there were network improvement works happening in my area (E11). Our internet was working well last night, but this morning we're having the same problems yet again.

@virginmedia Yes they probably should have done that. But they didn’t. I don’t want to wasted time doing that again. So I’ll speak to the person who comes today. Unless there is anything you can do to help, please?

@virginmedia I pay over £120 a month for a service that for the last month at least is not fit for purpose. And no one has responded to complaints made last month. I’d say that’s me being ignored. DO NOT USE VIRGIN MEDIA.

@virginmedia (2) over and they said they need to send something to my mums address but she has never received anything so Iv been paying for broadband which I am not using

@virginmedia Yes, done then all check whilst off line a couple of times. Says there may be a problem, and then after another couple of off/on sequences, it will work for a couple of days. I'll see if I can just orders replacement hub without jumping through too many hoops. Thanks.

@virginmedia 3rd day this week with broadband issues in Hove. Engineer booked to come out this morning but cancelled to ‘investigate a network error in our area’. website says services are working fine. What’s going on?!

@virginmedia Thanks. Got through today via your text chat. My complaint has been resolved.

@virginmedia Internet down again. Will you be refunding me my internet monthly fee plus the lesson I had booked this morning?