Virgin Media Outage Report in Altrincham, Trafford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Altrincham come from postal codes WA14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Altrincham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Altrincham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Altrincham, Trafford, England
The most recent Virgin Media outage reports came from the following cities: Oldham, Manchester, Sale, Bury, Stockport, Macclesfield, Northwich, Stalybridge, Warrington, Altrincham, Wigan, Wilmslow, Salford, Dukinfield and Hyde.
| City | Problem Type | Report Time |
|---|---|---|
 Oldham |
||
| Manchester |
Internet | |
| Sale |
Internet | |
| Manchester |
Wi-fi | |
| Manchester |
Total Blackout | |
| Manchester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Altrincham, England
Latest outage, problems and issue reports in Altrincham and nearby locations:
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I have been told that: “Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems.” What if I call and am on hold and miss an update on WhatsApp? Or email…
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
@virginmedia I'm trying to cancel but when that seems impossible
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Nick-crack-a-way-Nick-crack-away
(@Justnick752) reported
from
Manchester, England
@virginmedia My hub 4 has a flashing red light and states that No RF signal is found. What does this mean in English please? Keeps happening, no tv, broadband or phone.
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Jacko
(@Jakes_7) reported
from
Ashton-under-Lyne, England
@LeedsViking @virginmedia Ignore it mate, like their customer services will your question.
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Mike-Kateley #RejoinEU
(@mikekateley) reported
from
Ashton-under-Lyne, England
@virginmedia isn't my money good enough for you? Been waiting for 2weeks for you get back in contact about why my house is the only 1 on the street who can't get the service. Phoned customer services who can't help. Not very good customer service.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia not used my package for 4 weeks. You said you would send someone out to reconnect, which never happened, you keep passing me to different departments. you still have the cheek to send me a bill. Still waiting for the free return package to send your equipment back
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
Spent most of the day being spoken to like crap by @virginmedia customer service staff who ask why I want to cancel 3 days post install date and no install you work it out!!!!! Losing the will to live here
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Mazz Carsberg
(@CarsbergMazz) reported
from
Ashton-under-Lyne, England
@virginmedia I've got a bone to pick with you. We got a new box a while ago, and it's randomly wiping the recorded shows. Not one at a time, all at once. We've been in touch with customer services loads of times, but they all just took us through the same pointless (1)
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Sean
(@SeanKeyes) reported
from
Manchester, England
@virginmedia I was heavily sold a renewal based on an engineer installing+configuring everything as we are meant to have the fastest Wi-Fi possible.I installed it and no sign of an engineer,no follow up from Virgin. As per usual.Was also sold some ‘VIP service’ line that’s never been shared!
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Sean
(@SeanKeyes) reported
from
Manchester, England
Same old @virginhelp @virginmedia more important for them to send a driver to personally collect an old Virgin Hub than send the promised engineer to install the new one and optimise the Wi-Fi signal as had been sold to us. 🤷
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia Chatting to your customer service team, she blaming me for disconnecting the chat but it’s you lot
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Scott Henderson
(@Hendy14) reported
from
Salford, England
@virginmedia Is there a problem with your phone system? My Mum has been trying to call for 24 hours on numerous occasions to change package but gets cut off every single time. Your mentions suggest this is happening to lots of others too. Can somebody arrange a callback please?
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David Eyres
(@davideyres) reported
from
Oldham, England
More @virginmedia woes, ever since Feb I've been messed about, lied to and overcharged! Can't wait for next year so I can cancel and leave! #virginmedia #rubbish
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia 30 day cancellation is nearly up, just waiting on the returns packaging to arrive. But don’t see why I have to pay £150 for a service I’ve not been able to use for a month
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Glyn Peach
(@Glynpeach) reported
from
Wigan, England
@virginmedia worst customer support service I’ve ever experienced
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@AniAna98722504
(@AnianaAbrudan) reported
from
Urmston, England
@Virgin media,every months problems with broadband,so hard to get in touch by phone and always they have work to do during day in the week time. So angry now 😤 😒
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
@virginmedia I'm trying to cancel but even that seems impossible
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia It’s taken 4hrs to get your incompetent team to cancel the package properly. Now there is just the matter of the Overdue bill and the final bill.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia Turns out your team didn’t cancel my package, like I wanted. Absolutely 🤬 joke.
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яєαℓιѕт נανѕтαн 💻🖱
(@RHJOfficial) reported
from
Oldham, England
@virginmedia So why hang up? What was the purpose of the call?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Samurai 🏴
(@TSamurai963) reported
Virgin media yet again showing us why they’re the worst provider on planet earth
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RvS
(@stroppe_o) reported
@virginmedia I’ve been checking service status every day as WiFi is constantly going down and it always shows a broadband fault in the local area. Engineers have been booked but you keep cancelling them.
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Ryan Harris
(@_RH94) reported
@virginmedia why have you cancelled my Netflix subscription twice now when I’m paying for it as part of my ultimate package? I haven’t received an activation email in 5 weeks as a new customer either despite contacting you multiple times.
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Stephen
(@StephenSuthes) reported
@derek_christie @virginmedia Absolutely not. Even if I wanted what they were offering at that point, their pitch and sales tactics were so poor I'd have abstained out of spite.
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ilimpwalk
(@ilimpwalk) reported
@virginmedia Hi, Internet is still down in. Its been down since yesterday 10:00pm
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Melly P
(@mellypeters) reported
Shocked to find out that my terminally ill friend has been over paying on her broadband for 3 years! words directory from customer services mouth - not everyone is able to pick the phone up and negotiate better deals you need to look after your customers better @virginmedia
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John Grimshaw
(@LeanintoDesign) reported
@virginmedia I'll stick with the Google nest mesh thanks we already had a couple because of the bad coverage it doesn't make sense to switch now. One system to rule them all and all that. 👍
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Ed Crick
(@edcrick) reported
@virginmedia Please do. Why packing hard working English as second language speakers into a crowded noisy call centre using digital phone systems you put them and your customers in a terrible position where all lose out and stress is high. Not good.
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Yatin
(@yatin_suvagiya) reported
@virginmedia I have to pay bills but no internet service I can expect from the Virgin on top up them , I have to pay EDF ? Amazing surprise!!!!!!!!! Super customer care.......
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Munira Ali
(@AllyMunira) reported
@virginmedia Are you providing any solution? There is no internet from virgin in our area. Customer care in call is not helpful at all. Engineer after 1 week🤯 when the problem is from your side