Virgin Media Outage Report in Altrincham, Trafford, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Altrincham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Altrincham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Altrincham, Trafford, England
The most recent Virgin Media outage reports came from the following cities: Stockport, Manchester, Bury, Warrington, Timperley, Wigan, Oldham, Salford, Ashton-under-Lyne, Cheadle and Hyde.
| City | Problem Type | Report Time |
|---|---|---|
 Stockport |
Internet | |
| Manchester |
Internet | |
| Bury |
||
| Manchester |
Internet | |
| Manchester |
Wi-fi | |
| Manchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Altrincham, England
Latest outage, problems and issue reports in Altrincham and nearby locations:
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Will you ever sort your hub 3 from lag, lag, lag, 10 million customers, you prob paid a quid each for this pile of crap hub 3 from China, taking advantage of the sweat shops paying the workers nothing, that is why this router is shite, shite shite!
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Conrad Betton
(@ConradBetton) reported
from
Sale, England
@virginmedia In the last 4 weeks I can’t get any internet if more than a 5m away from hub/extender. Shows and full signal strength. Your technical support team need to send me at least 1 more extender.
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia @habibaaaaaa__ can you help me please i have messaged you 3 times and nobody as got back to me
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia morning is anybody online please i need help
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia the number in the website is a 03 number and i can’t ring them off my mobile can you help please thanks #
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lynn sweeney
(@SweeneySweeney1) reported
from
Urmston, England
@virginmedia My complaint regarding the damage to my property following the incorrect installation of cables at my property has not yet been resolved. Apparently, my complaint has been escalated to a manager but I am yet to receive a formal apology or formal acknowledgement 1/2
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Neil Ashurst
(@neil_pandb) reported
from
Warrington, England
@virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia you have got me in trouble with my bank and now i need help please can you help me please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can anybody help please is there anybody online please
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Paul Hulse
(@paulhulse83) reported
from
Sale, England
Evening @virginmedia over the past month I have been reporting issues with your service as you will see through tweets! However, today I learn that you’ve issued my bill and also charging me for last month - when it HAS been paid! I have the confirmation of payment with me!
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toewad1
(@toewad1) reported
from
Salford, England
@Simatron3000 @virginmedia That looks like a bit of noise, on the line, try your guest network it has worked for my Xbox.
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Tim Hartley
(@Hartley86) reported
from
Leigh, England
@virginmedia absolute terrible customer service on the phone over an hour and got nowhere !! Fuming 😤
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lynn sweeney
(@SweeneySweeney1) reported
from
Urmston, England
@virginmedia I have been left with 4 holes in 2 rooms in my house, all made by an incompetent member of your team. I want my complaint resolving asap and compensation for the aesthetic damage to my property, and the time I have wasted trying to get this whole debacle resolved 2/2
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lynn sweeney
(@SweeneySweeney1) reported
from
Manchester, England
@virginmedia I have a complaint on going for damage to the inside of my property caused by the installation.I have spoken to various people and had managers at my house to look at the installation which was done incorrectly . I am waiting for a call back from a manager still
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adam hankinson
(@HankinsonAdam) reported
from
Ashton-under-Lyne, England
@virginmedia shicking service been put on hold for around 30 mins on a call to discuss my price of my package shocking do u want my business
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia broadband service please i can’t ring 03 number off my mobile phone can you help please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia are you going to pay my phone bill cos i can’t pa for the 03 numbers and i need help please and i need help with my bill please can somebody ring me please 07759856496
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Dave Ashurst
(@DWA2005) reported
from
Knutsford, England
@virginmedia spent hours on the phone trying to sort out an extension to my account, to find being charged more than was confirmed. To say customer service is woeful is an understatement
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jo-ann murray
(@jjplt) reported
from
Ashton-under-Lyne, England
@virginmedia 6 installations date , no enigneer turns no phone calls of apology or text make a complaint still waiting for a call back - in the space of 48 hours have just been given 3 new installation dates and no one can explain to me wtf virgin you are a load of 💩
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa! Lisa!
(@Lisa_aheM) reported
@virginmedia obviously I'd prefer to cancel by email
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Chris Grannell
(@CJGrannell) reported
@virginmedia Your run a test on the hub page / service doesn’t even work!
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Sammy Dodger
(@glyn_sam) reported
@virginmedia You've been aware for a couple of days now. Agents are advising that engineers are out fixing the problem. Completely understand I don't know the complexity of the issue but surely it doesn't take this long when multiple houses are affected? Shouldn't it be a priority?
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David Lemon
(@DavidLemon777) reported
@virginmedia No, it's not 'zero'. It's for 29.99. We've been on the phone for hours trying to cancel this. We've been sent 'sorry you're leaving' emails, but we never joined because your engineer failed to show FIVE times. Now it looks like you intend to charge for a service we never had
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Dushan P
(@dushanp) reported
@virginmedia HA1 area is having on/off connectivity issues! Terrible sort it out now
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NC 🇩🇲🇬🇧
(@NathanCasey) reported
@virginmedia seems that my services have now gone down RM2 area??
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David Lemon
(@DavidLemon777) reported
@virginmedia I'm only writing this on twitter as your customer service people don't talk to each other. We were told and sent emails confirming that the service would be cancelled and a total of £55 compensation would be provided for the loss of service. My partner and I rely on broadband
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Chris Grannell
(@CJGrannell) reported
@virginmedia Since this morning around 9am. It’s on and off but I can’t have any meaningful calls for work due to it be so intermittent. Your service status reported an issue that would be fixed by 8pm. No saying no issues even though it’s down!?
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Alan Fraser
(@am_fra) reported
@virginmedia You have cut off my elderly parents phone line. Not sent out an adaptor for VOIP. They have a Superhub 2 that doesn't support VOIP. Your call centre is no help at all, do I need to go to @Ofcom
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David Lemon
(@DavidLemon777) reported
@virginmedia We have had a terrible time-weeks without service because your company LIED 5 times about an engineer coming round. Apologies aren't enough. Now it looks like you're charging us for the privilege of being treated with contempt by your company