Virgin Media Outage Report in Altrincham, Trafford, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Altrincham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Altrincham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Altrincham, Trafford, England
The most recent Virgin Media outage reports came from the following cities: Stockport, Manchester, Wigan, Warrington, Oldham, Salford, Ashton-under-Lyne, Cheadle, Hyde, Sale, Bury, Macclesfield, Northwich, Stalybridge and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Stockport |
Wi-fi | |
| Manchester |
Internet | |
| Wigan |
Internet | |
| Wigan |
Total Blackout | |
| Manchester |
Wi-fi | |
| Manchester |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Altrincham, England
Latest outage, problems and issue reports in Altrincham and nearby locations:
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Jamie Hill
(@_Hill_J) reported
from
Wilmslow, England
@Defencebrief @virginmedia I, too, am a previous virgin media customer. They put the price up ridiculously. When I asked to renew the contract at the price advertised online, they refused. So I left. At which point I was bombarded with offers. Not a good way of treating customer or doing business.
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Joanne Fallon
(@Jo8Pink) reported
from
Macclesfield, England
@virginmedia I’ve been waiting, yet again, for 10 days to get a call to resolve my wifi issue. Can’t contact you by website and I’m not sitting for another 90mins to get passed round 6 people 😡. Ongoing issue for far too long now. 8 years I’ve been a customer, like it matters??
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Joanne Fallon
(@Jo8Pink) reported
from
Macclesfield, England
@virginmedia My wifi is continually really poor. Been reporting it for ages. Nothing gets done. Called and the 5th person, said I had low connectivity to all my devices and put me onto someone else who said he’d completed some upgrades and it would improve. Said he’d call to check, still not
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Jamie Hill
(@_Hill_J) reported
from
Wilmslow, England
@Defencebrief @wonkytodger @virginmedia Their download speeds are good but their upload speeds are pretty poor.
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Mazz Carsberg
(@CarsbergMazz) reported
from
Ashton-under-Lyne, England
@virginmedia I've got a bone to pick with you. We got a new box a while ago, and it's randomly wiping the recorded shows. Not one at a time, all at once. We've been in touch with customer services loads of times, but they all just took us through the same pointless (1)
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Sean
(@SeanKeyes) reported
from
Manchester, England
Same old @virginhelp @virginmedia more important for them to send a driver to personally collect an old Virgin Hub than send the promised engineer to install the new one and optimise the Wi-Fi signal as had been sold to us. 🤷
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Mike-Kateley #RejoinEU
(@mikekateley) reported
from
Ashton-under-Lyne, England
@virginmedia isn't my money good enough for you? Been waiting for 2weeks for you get back in contact about why my house is the only 1 on the street who can't get the service. Phoned customer services who can't help. Not very good customer service.
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Scott Henderson
(@Hendy14) reported
from
Salford, England
@virginmedia Is there a problem with your phone system? My Mum has been trying to call for 24 hours on numerous occasions to change package but gets cut off every single time. Your mentions suggest this is happening to lots of others too. Can somebody arrange a callback please?
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia It’s taken 4hrs to get your incompetent team to cancel the package properly. Now there is just the matter of the Overdue bill and the final bill.
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⚒ Sam ⚒ Warrington Hammer ⚒
(@_samhowell) reported
from
Warrington, England
Trying to sort mum n dads new phones, @virginmedia are sending me up the f'in wall and round the f'in bend! YOUR CONTRACT SIGNING SITE ISNT WORKING and the staff dont seem to comprehend this! PLEASE SORT YOUR **** OUT ASAP!
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*Hayley*
(@haylesxxx1) reported
from
Sale, England
@virginmedia hi, after so many years of being a customer, do you send out new upgrades? My router keeps dipping and going off, been doing it for awhile now, couple of weeks.
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Jacko
(@Jakes_7) reported
from
Ashton-under-Lyne, England
@LeedsViking @virginmedia Ignore it mate, like their customer services will your question.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia Chatting to your customer service team, she blaming me for disconnecting the chat but it’s you lot
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@AniAna98722504
(@AnianaAbrudan) reported
from
Urmston, England
@Virgin media,every months problems with broadband,so hard to get in touch by phone and always they have work to do during day in the week time. So angry now 😤 😒
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яєαℓιѕт נανѕтαн 💻🖱
(@RHJOfficial) reported
from
Oldham, England
Hey @virginmedia why has the internet from around 11am just gone slow all of a sudden or barely working. OL9 area. I've rebooted the router but still no luck. I'm trying to work from home here.
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Adam Cailler
(@acailler) reported
from
Manchester, England
@JournoBird @virginmedia We've had it cut out twice for a few hours, but that was related to the ridiculous heat and they fixed it quickly. I realise everyone will have different experiences 🤦
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Helen Hurley
(@HelenMHurley) reported
from
Manchester, England
@virginmedia great customer service from your engineer Pete this morning. Polite, knew his stuff and a credit to your company. 10 out of 10. Would recommend yourselves.
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⚒ Sam ⚒ Warrington Hammer ⚒
(@_samhowell) reported
from
Warrington, England
Also @virginmedia need to remind their call centre staff that customers are not idiots; the guy I was talking to had no idea why the link wasnt working so asdvised me to "Try again after 5, if its still not working call back" wonder if he managed clock out bang on 5?
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Andy Millington
(@andymillington) reported
from
Cheadle Hulme, England
@virginmedia My stepson and his partner having real problems getting someone to move the account to new address. Seems like a simple self installation M&T but nobody will help.
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Sean
(@SeanKeyes) reported
from
Manchester, England
@virginmedia I was heavily sold a renewal based on an engineer installing+configuring everything as we are meant to have the fastest Wi-Fi possible.I installed it and no sign of an engineer,no follow up from Virgin. As per usual.Was also sold some ‘VIP service’ line that’s never been shared!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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wendy hutchison
(@hutchygirl37) reported
@virginmedia But the balance can never be cleared as a new payment goes on by time i can pay bill and i could not afford to pay 2 bills to be able to do this . Internet is so important at the moment there must be something you can do as my son and daughter in law can now
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Brett R 3.5 ✊
(@tinybitjewish) reported
@virginmedia It’s choice and you’ve already told me it’s not possible. And I’m sort of fixing the piss poor installation from 2016 anyway as the cable was laid along my bungalow guttering that no longer exists as I’ve had a new roof: T&Cs or not I’m not leaving that swinging at head height.
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Daz
(@Dazza147) reported
@virginmedia It’s a shame these posts get bombarded with complaints and no positives. No company can provide 100% service to 100% of its customers all the time. Happy customers need to get on here and comment too! I’m with Sky by the way, but this culture applies to everything!
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P
(@MrPLShilton) reported
@virginmedia your ******* service is ****.
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Wanga-unLimited
(@Consumer4You) reported
@virginmedia Of three occupants of the house i called about, one died, one in ECU and one left at home Covid positive. So you make my life hell for calling you about your end of contract letter to them. #fail
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Wanga-unLimited
(@Consumer4You) reported
@virginmedia Result was a threat to cut off fibre and phone services within 10 days unless we accepted 50pc increase for 3 months min. VM offer should have been 'stay same for couple of months until family death issues finalised'.
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Lisa Chilton
(@cheekychilton) reported
@virginmedia I have sent a written complaint
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ArtFulsome
(@ArtFulsome) reported
@virginmedia no broadband now for 2 days. Is the system down ?
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wendy hutchison
(@hutchygirl37) reported
@virginmedia So you are not going to help in any way
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Kirk Willicombe
(@KirkWillicombe) reported
@virginmedia then why does your website repeatedly say that a complaint can be made via phone? Including on that link you sent me here?