Virgin Media Outage Report in Altrincham, Trafford, England

Problems in the last 24 hours in Altrincham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Altrincham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Altrincham, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Wigan, Stockport, Warrington, Macclesfield, Northwich, Ashton-under-Lyne, Timperley, Oldham, and Salford.

City	Problem Type	Report Time
Manchester	Wi-fi	9 hours ago
Manchester	Wi-fi	20 hours ago
Manchester	Internet	2 days ago
Wigan	Internet	3 days ago
Manchester	Total Blackout	4 days ago
Manchester	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Altrincham, England

Latest outage, problems and issue reports in Altrincham and nearby locations:

• 
  BG (@benj_greenhalgh) reported 2 minutes ago from Wilmslow, England

  @virginmedia Please could you provide an update as to why there’s no internet in the Wilmslow area again? I rely greatly on broadband to carry out my job, it’s unacceptable for this to happen without warning, time and time again, with no idea of when the service will resume.

• 
  ✨$ERENA✨ (@teesh69) reported 12 minutes ago from Manchester, England

  @virginmedia Thank you, but there is no point. I’ve spoken to 6 people who have all either lied or said they can’t help. Would be grateful to know why your company records calls but then refuses to listen to them though? Thanks

• 
  Liam Laverick (@LiamRLaverick) reported 14 minutes ago from Urmston, England

  @virginmedia No you’re alright,, literally the worst internet provider I’ve ever come across, will be leaving and moving to Sky tomorrow

• 
  Josh Deegan 💙 (@Josh_Deegan) reported 15 minutes ago from Manchester, England

  @virginmedia Guys, this is happening again today and is worse than its ever been. There HAS to be something wrong with either the router or the cable, as I've done everything in my power to fix it. This is making my job impossible to do and I'm suffering with falling behind because of it

• 
  Poe{t}ech (@Poetech3) reported 15 minutes ago from Bollington, England

  @virginmedia Have been texting that no since 09:30 - this is after countless message threads, call centres, live chats and everyone says what you are saying and passes me on. No offence, and I appreciate you’re trying to help, but I can’t have another hours-long thread or multi-day live chat.

• 
  Piyush Chechani (@cpiyush) reported 18 minutes ago from Sale, England

  @virginmedia is there anything wrong with your services in Altrincham area? It’s been 36 hours of intermittent issues with broadband (fiber). Service status says everything is fine but laptops and phones are dropping off connections..

• 
  Marc Lloyd (@outspokenoneuk) reported 22 minutes ago from Manchester, England

  @virginmedia How about I just pay when you fix all the issues? I’m sure that if I don’t fulfil my terms of the contract regards to payment you will disconnect me but you are ok to not provide me with internet or TV services that I pay for

• 
  Marc Lloyd (@outspokenoneuk) reported 25 minutes ago from Manchester, England

  @virginmedia I’ve got 3 separate issues! Nobody cares, I can’t use live chat coz that Isn’t working either! I’ve not had a stable connection for 24 hours, when it’s normally working I have to sit next to the router because the range is like 20 cm so I can’t use internet in any other room

• 
  Pete Vella (@pete_vella) reported 31 minutes ago from Salford, England

  @virginmedia yet another broadband install cancelled at the last minute. Spent 10’s of hours trying to speak to somebody and today I was assured that the service would be connected. Despicable company. Blame COVID all you like, but you’re just completely useless. OFCOM claim!!

• 
  Marc Lloyd (@outspokenoneuk) reported 34 minutes ago from Manchester, England

  @virginmedia are honestly useless! Rang with the same issue I think 12 times each time they tell me there isn’t an issue, like I’ve got time to ring and tell them issues that aren’t there! I’m tempted to just cancel my direct debit and go to sky

• 
  Poe{t}ech (@Poetech3) reported 34 minutes ago from Bollington, England

  @virginmedia No, because complaining won’t get the b/b to happen any faster. Install supposed to be happening tomorrow after letting us down on 7 Dec and all the talking etc in between. Feel there’s absolutely no point complaining. We just want b/b and don’t want to go to Sky.

• 
  Kayleigh Speakman (@Kayls3457) reported 34 minutes ago from Abram, England

  @virginmedia TV/Broadband issues again! WN2

• 
  Phil Samphire (@unlovedlongsigh) reported 37 minutes ago from Manchester, England

  @RabnawazA @virginmedia Yes my partners zoom meetings crash even though we got a 300 Mb line the Wi-Fi signal is not that great and we got boosters what we tend to do is use mobile data for the rest of us but we are in the fortunate situation that we can

• 
  Josh Deegan 💙 (@Josh_Deegan) reported 44 minutes ago from Manchester, England

  Been on hold to Virgin Media for over 30 mins. Internet has been so intermittent for months and this week is the worst I've ever known it. Impossible for me to WFH with it like this. Missing deadlines and not able to speak to service users. Beyond frustrating.

• 
  Martin McGovern (@MrMcSmee) reported 46 minutes ago from Manchester, England

  @virginmedia Do you not understand it is absolutely nothing to do with speed? It's the constant outages! Pretty easy to work out how that is useless to me. Also, yet another outage with fix time tomorrow. Pls don't reply with another useless generic response as they are no help at all.

• 
  Joe (@JoeHolmes1994) reported 51 minutes ago from Leigh, England

  @virginmedia I need to cancel a engineer appointment for Wednesday. I’ve already been on the phone 40 minutes and I’m not waiting any longer especially after being told ‘we’ll prioritise you’. Please cancel it otherwise it’s a pointless trip for your engineer

• 
  Poe{t}ech (@Poetech3) reported 55 minutes ago from Bollington, England

  @virginmedia No, because complaining won’t get the b/b installed and faster. Install supposed to be happening tomorrow after letting us down on 7 Dec and all the talking etc in between. Feel there’s a absolutely no point complaining. We just want b/b and don’t want to go to Sky.

• 
  Clifford Jardine (@JardineClifford) reported 55 minutes ago from Middleton, England

  @virginmedia my package price has gone up again and I'm now paying almost twice as much as a new customer how do I leave without having to call

• 
  Clifford Jardine (@JardineClifford) reported 56 minutes ago from Middleton, England

  @virginmedia You have a covid notice saying don't call unless its an emergency so I'm using chat.... 13hrs later still waiting.... customer care and satisfaction has never been a strong point with virgin media

• 
  Simon Ritchie (@Weirdyweirdtwit) reported 58 minutes ago from Manchester, England

  Oh @virginmedia yesterday I upgraded my broadband speed for the kids & I to WFH effectively (double what it was) & sure enuff it’s now not working at all 😡 & been on hold 20 mins plus to a special tech line you bundled in for me ... kids next lesson in 10 mins!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Teledahn 🌈 she/her (@alderson55) reported 6 minutes ago

  @DerekConnelly14 @virginmedia Beginning to think they don't work to correct problems outside the hours of 9-5

• 
  Owen (@Bucko) reported 6 minutes ago

  2nd night in a row @virginmedia either cutting out or being extremely slow 🙄

• 
  Barone RossiTardelliAltobelli (@RossiTardelli) reported 11 minutes ago

  @virginmedia Yes, it was ordered via a WhatsApp chat with a service agent.

• 
  Jennie Huskisson (@HuskissonJennie) reported 11 minutes ago

  @virginmedia I did submit a complaint and the reply was we can see your cheque was posted 23rd December and you have now had this. I haven't had it, I rang again last Tuesday to be told it would be here in 3-5 days and guess what, it's not! Ombudsman time I think!

• 
  Missy_K90 (@K90Missy) reported 12 minutes ago

  @virginmedia 's idea of helping long term customers when they can't pay their bill, instead of offering an extention, is to tell their customers to borrow money from family members and if they can't well **** you. Time to switch to @skytv I think.

• 
  Michael Edmund Kelly (@Gridstip) reported 13 minutes ago

  The most recent equivalent experience was when an individual knocked on my door a week or so ago advocating @VirginMedia services He seemed surprised to discover I've been a customer of that company for some time now 😕 It was during the hours of darkness & he was not caucasian

• 
  heidibutterfill (@HGButterfill) reported 15 minutes ago

  @virginmedia I’m waiting on the main connector cable that was missing from the new starter kit! I have been promised twice over the phone that it will be delivered and it’s been three weeks and have spoken to CS each week and still nothing! This is NOT GOOD SERVICE AT ALL

• 
  Magnolia’s Art (@Magnoli23215778) reported 16 minutes ago

  @virginmedia It’s all terrible customer service. £72 a month, then you expect £123 from November 2023. Not happening. No priority; disabled customer. Tell me engineer will call 21/1, then it’s ‘oh sorry, 25/1’. Terrible, terrible. ‘Sorry’, ‘sorry’, on repeat. #virginmediacomplaints

• 
  Craig Gilmour (@BigCGilmour) reported 18 minutes ago

  @virginmedia @LewisWWilkinson You’ve taken another payment from me even though I called and cancelled last month. Terrible company to deal with, have the cheek to send me emails asking how did we do! Clearly don’t read the responses as nothing changes!

• 
  Vicky Smith (@vickysmith2230) reported 20 minutes ago

  @virginmedia oh dear, emailed a big complaint and still waiting for a response well over a week later 🙄