Virgin Media Outage Report in Ashton-under-Lyne, Borough of Tameside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Ashton-under-Lyne come from postal codes OL7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashton-under-Lyne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashton-under-Lyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 15: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Ashton-under-Lyne, Borough of Tameside, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Oldham, Sale, Bury, Wilmslow, Stockport, Ashton-under-Lyne, Rochdale, Salford and Cheadle.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
TV | |
| Manchester |
Wi-fi | |
| Manchester |
Internet | |
| Oldham |
TV | |
| Manchester |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashton-under-Lyne, England
Latest outage, problems and issue reports in Ashton-under-Lyne and nearby locations:
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Sam Tennant
(@Samueltennant) reported
from
Manchester, England
@virginmedia UK Sales say 1 month extension reconnection impossible, but offshore call centres said yes but this has not happened yet. House moves are stressful. Please help.
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Karen Marshall
(@marshymoodle) reported
from
Rochdale, England
Loyalty gets you nowhere these days! Spoke to #virginmedia trying to get my massive bill down get offered £4 a month, thanks 👍 only given them my money for the last 15 years 😡
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Dr Neil Entwistle
(@SalfordHydro) reported
from
Salford, England
Hi @virginmedia, I’ve moved house & your website confirmed I can have your services however when the installer came he said we need to get the local neighbours to use “cable my street” on internet. However we can’t because your website says we have it. Catch 22! Help please.
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Dr Neil Entwistle
(@SalfordHydro) reported
from
Salford, England
@virginmedia Ok great, I hope you do as thus far your customer service phone line hasn’t. The engineer hasn’t. The manager I spoke over the telephone hasn’t so you’re my last hope before I’m forced to shop elsewhere
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Will you ever sort your hub 3 from lag, lag, lag, 10 million customers, you prob paid a quid each for this pile of crap hub 3 from China, taking advantage of the sweat shops paying the workers nothing, that is why this router is shite, shite shite!
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Karen Marshall
(@marshymoodle) reported
from
Rochdale, England
Loyalty gets you nowhere these days! Spoke to @virginmedia trying to get my massive bill down get offered £4 a month, thanks 👍 only given them my money for the last 15 years 😡
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Louise V
(@itsonlyme72) reported
from
Salford, England
@donzy77 @virginmedia You would think as loyal customers we would get better deals. Please let me know if you find a better service elsewhere.
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lynn sweeney
(@SweeneySweeney1) reported
from
Manchester, England
@virginmedia I have a complaint on going for damage to the inside of my property caused by the installation.I have spoken to various people and had managers at my house to look at the installation which was done incorrectly . I am waiting for a call back from a manager still
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Sam Tennant
(@Samueltennant) reported
from
Manchester, England
@virginmedia Hi! Follow-up to my prob yesterday, Housemove has been delayed, VM discon 16/09, I've now asked for 1 final mnth. >1hr on phone with 3x outbound call centres yesterday; still not clear if 1) Service will be Reactivated today & 2) will be for one month, not 12/24. Ta!
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Louise Woodman
(@louise_woodman) reported
from
Oldham, England
@virginmedia I keep calling and it plays the same message saying you knows there’s a fault and you are trying to fix it. The same message since Saturday morning. It offers texts to update but I’ve had no texts even though I’ve put my number in each time I’ve called.
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Xbox E3 Fans 🎮
(@XboxE3Fans) reported
from
Manchester, England
@aravelle @virginmedia Yikes, that sucks :( I know they’re doing a lot of new areas in and around Manchester so I do hope they’re in your area ASAP! :(
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jo-ann murray
(@jjplt) reported
from
Ashton-under-Lyne, England
@virginmedia 6 installations date , no enigneer turns no phone calls of apology or text make a complaint still waiting for a call back - in the space of 48 hours have just been given 3 new installation dates and no one can explain to me wtf virgin you are a load of 💩
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Sam Tennant
(@Samueltennant) reported
from
Manchester, England
@virginmedia VERY happy customer for eight years, only disconnecting as not available and new address but the last 24hrs have been a nightmare. The offshore call centres simply seem to have no facility to understand something like this which is off script. 1/2
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Louise Woodman
(@louise_woodman) reported
from
Oldham, England
@virginmedia No, just that it will be on and off until the 30th. I am not asking for ‘fault free’ just some acceptance that we are paying a lot of money for a service we are not getting and paying extra for 3G. The attitude from virgin is it’s ok because you are getting it sometimes!
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toewad1
(@toewad1) reported
from
Salford, England
@Simatron3000 @virginmedia That looks bad, mine is better than that, but notice no packet loss.
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Gail (GiGi) Frampton
(@CarlitosGirl) reported
from
Manchester, England
@virginmedia No not really, I need a call or a name I can email. I just need a resolution, can't spend time telling a long story to people who don't have the authority to look at the account and resolve it. Can you do that or can you pass me to someone who can. Please.
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Paul Hulse
(@paulhulse83) reported
from
Sale, England
Evening @virginmedia over the past month I have been reporting issues with your service as you will see through tweets! However, today I learn that you’ve issued my bill and also charging me for last month - when it HAS been paid! I have the confirmation of payment with me!
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Louise Woodman
(@louise_woodman) reported
from
Oldham, England
@virginmedia we’ve also got no catch up tv etc.. only live tv. Again since Saturday. Tried rebooting but this doesn’t help. No timescale given on the number you gave me and no texts sent to update.
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CLIC SARGENT Charity Golf Day
(@CancerGolf) reported
from
Rochdale, England
Having a right shocking time with @virginmedia customer services. 3 months being overcharged and having to call them on a monthly basis! Still not resolved 🤬 looks like @SkyUK will be getting a new customer.
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Conrad Betton
(@ConradBetton) reported
from
Sale, England
@virginmedia In the last 4 weeks I can’t get any internet if more than a 5m away from hub/extender. Shows and full signal strength. Your technical support team need to send me at least 1 more extender.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Bradley
(@Rob_Bradley88) reported
@virginmedia My broadband keeps going off, been like it for about a week on and off now and customer service are a joke! I'm not happy TBH
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Sanna Syed
(@Sanna_Syed) reported
@virginmedia It's still awful. And so intermittent. It constantly cuts out and watching a movie was awful. I ended up streaming off of my hotspot.
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Harry Osborn
(@Harry19950462) reported
@virginmedia No because its a computer that doesn't help you I need to talk to someone
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Nikki
(@nikkitel) reported
@virginmedia Hi nope! They transferred me and hours later nothing so I’ve filled in a complaint form. Shocking lack of service and for something so simple
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Stuart Mackay
(@stuart_mackay88) reported
@virginmedia I do appreciate that but I think the dynamics are a little different when the engineer causes the problem that it would warrant jumping up the queue.
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Harrison Dan
(@DanPlaysGames22) reported
@casper197635 @TheMrMegabyte @virginmedia Oh damn do you know what speed you pay for?
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Gallon of Magnet
(@Its_Ciaron) reported
@virginmedia Its a linked issue, a family discount account because I have two phones and broadband. Just spent an hour being laughed at by someone in the Philippines who doesn't understand the law and repeatedly refused to give me their name. No phone means no doctor, no carer...I'm scared
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Carl Robert Clark
(@carlclark52) reported
Typical @virginmedia, we spend most of half term out and about, so we will use this weekend to catch up with work before Monday. This is when there is a "network issue"! 😠
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Rob Bradley
(@Rob_Bradley88) reported
@virginmedia It's the hub that's not working! So that's irrelevant! If the main source keeps breaking
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Miles Cant
(@codedbymiles) reported
@virginmedia Broadband for our whole street is down, your 1st line support was argumentative and refused to listen and is adamant it’s a household issue and not a service area issue, can you get this resolved please?