Virgin Media Outage Report in Ashton-under-Lyne, Borough of Tameside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashton-under-Lyne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashton-under-Lyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ashton-under-Lyne, Borough of Tameside, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Salford, Oldham, Sale, Stockport, Hyde, Littleborough, Dukinfield, Wilmslow, Ashton-under-Lyne, Rochdale, Altrincham, Cheadle and Bury.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Wi-fi | |
| Manchester |
Internet | |
| Manchester |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
TV | |
| Manchester |
Phone |
Community Discussion
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Virgin Media Issues Reports Near Ashton-under-Lyne, England
Latest outage, problems and issue reports in Ashton-under-Lyne and nearby locations:
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Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia In the orders and appointments section it says there are none. The text I have received confirming the appointment and threatening me with a £25 fine is different to the one offered to me by your customer services.
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jimmy
(@jimmysteamboat) reported
from
Manchester, England
@virginmedia Can you confirm if service is down in the M4 Manchester postcode? Us and Neighbours wifi not working when we are WFH!
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia Don't give me your copy and pasted waffle. You have done nothing to help. You have been an absolute thorn in my side! "I'm so sorry you feel this way" is such an outdated and terrible response from a marketing point of view btw.
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Simon Manning 🇪🇺 - SiManM20@mstdn.uk
(@SiManM20) reported
from
Manchester, England
@nrgloz @virginmedia Your paying 75% of what we are for 35% of the d/speed there. Neighbour has just switched to Brsk - it’s full #fttp so 1Gb both up/down rather than the 52Mb UL Virgin offer via DOCSIS. £40pm
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officially Gaynor Austin 💙
(@birdflu_7) reported
from
Manchester, England
@MartinSLewis I'm not sure if you can help me but here goes , in August I ended my contract with @virginmedia & to cut a long story short they still owe me £87 .+ They sent me a cheque in my maiden name so I returned it with a second copy of my marriage cert same as in 2015 1.
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Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia I’ve just connected a new router for faster speeds and it isn’t working. I’ve called up and your customer services person who told me contradictory information, put me on hold and then hung up on me.
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Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia No it’s not, and it has now transpired that your customer services agent told me a direct lie that there was a fault in my area when there is not. Someone else has now booked an engineer to come out - next Wednesday. I can’t even have my heating on as that’s controlled vía wifi
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia I spoke to your customer service team on 2nd January who advised all issues had been resolved and my sim card was being sent out by royal mail delivery. Even with any postal delays out of your control it seems odd that it hasn't arrived.
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Chris Atkinson
(@AckersStorm) reported
from
Middleton, England
@virginmedia when will the broadband issues be fixed properly in my area?
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Simon Manning 🇪🇺 #FBPE
(@SiManM20) reported
from
Manchester, England
@virginmedia Will do. That was your cue to step in and offer some ‘customer service’ btw.
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Howard Woolfenden
(@Woolfie30) reported
from
Rochdale, England
@virginmedia yet again my Internet isn't working. 18m on the old Internet and not one outage. now on the new and 'improved' service and yet another outage, so many outages already.... come on sort it out I'm paying good money for this......
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Nathan
(@nathangreen101) reported
from
Ashton-under-Lyne, England
Hi @virginmedia is there a particular reason your engineers phone to say they are here but never actually turn up?
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia you have caused me nothing but hassle for months now. Your customer service team are completely useless.
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Kelly Walsh
(@Kellywalsh758) reported
from
Stockport, England
@virginmedia Iv asked lots of questions that have gotten me no where. To be hung up on over & over. They gave me a date of 17th December for it to have it installed no reasons as to why nothing explained I just think it’s a joke and the costumer service is dreadful. To have to wait 6 weeks!!
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Dave
(@bigdave22003388) reported
from
Manchester, England
@virginmedia im guessing technical support ain’t working ? Got no tv and can’t get any help
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia As I say. I don't like publicly shaming a company that was once good. But your customer service is an absolute disgrace
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia I've been a customer for 10 years. Is this how your treat your loyal customers?
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officially Gaynor Austin 💙
(@birdflu_7) reported
from
Manchester, England
@virginmedia If you want I can send pictures and ALL THE emails .I don't have the time to keep discussing the same situation with yet another virgin media support staff . My time is precious.
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Laura May
(@Laura_May_Ness) reported
from
Manchester, England
Hi @virginmedia I have just moved into a new apartment where Wi-Fi is included. I have registered as a resident and I have received a pre-contract email but no account number and I am unable to connect to the Internet. Can you help me set things up?
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Kerry Louise
(@KerryKez7) reported
from
Urmston, England
Don’t ever get Virgin Media internet/WIFI it’s SO garbage & keeps going off especially when your watching something WTF & apparently it’s the most up to date & according to them it’s the best NO it’s not plus it’s expensive for being SO c**p 🤬💷😤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MadameTrashHeap🕷
(@MadameTrashheap) reported
@cinemanfilms @virginmedia @virginmedia There is definitely a wide outage in NW5 - our whole street here has had no broadband access for the past 90mins, just green flashing light on the router. Virgin page saying all is well - it is not.
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jack waterman
(@jwaterman1996) reported
@virginmedia @LisaMillerrrrr @virginmedia Terrible customer service. I contacted their text service three days ago regarding a billing query and I've been passed between 9 different people claiming to be managers. I've been passed around text services, insulted, lied to, accused of lying.
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PLAGUE || roodolpha
(@roodolpha2) reported
@virginmedia I rebooted the hub yesterday yes, the network has all of its own admin settings and not allowed to touch them due to my rent conditions. Apologies this seems q waste of time as I can't do anything
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nisha.
(@NishaDoesnt) reported
@virginmedia Changing the estimated fix time to 4 hours right as it reached the previously indicated fix time was very disappointing. Would have appreciated a more timely update since this is causing major disruption to everyone that is wfh and needs to be in contact with their employer.
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Sonali
(@sonalilakhani_) reported
@virginmedia you need to tell your staff to stop hanging up on us when calling to resolve issues & to stop lying etc. It's rude and pathetic. Fuming.
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Lucid Computer Solutions
(@lucidcstowers) reported
@virginmedia Sorry I don't think going on forums will help with this, customer could really do with some Virgin Technical Support. Can you DM me so I can provide you with their details please?
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Carol-Lynn Richmond
(@carolrich36) reported
@virginmedia your call staff are a disgrace,your engineers are a disgrace,your entire service is an utter disgrace threatening customers really isn’t good customer service & to be honest you’re lucky I haven’t told you where to shove your service yet
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mr 123ri
(@dair_mr123) reported
@virginmedia why do you charge a customer the same price when they drop a service from their package ?
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@CommunityFibre @virginmedia #broadband #internet I cancelled Virgin Media broadband in January due to poor customer service and very poor upload speed. Community Fibre are an amazing company! Speeds upload & down 150meg half the price of Virgin. Cust Serv outstanding!! CF!👍🏻👍🏻👍🏻
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Julian Druker
(@Julian5News) reported
@virginmedia no but it happens all the time in this area (it’s a constant topic on the Nextdoor app) and it’s never listed. It is disastrous when you’re WFH