Virgin Media Outage Report in Ashton-under-Lyne, Borough of Tameside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashton-under-Lyne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashton-under-Lyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ashton-under-Lyne, Borough of Tameside, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Littleborough, Salford, Oldham, Rochdale, Stockport, Dukinfield, Hyde, Wilmslow, Altrincham, Sale, Stalybridge, Cheadle and Middleton.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Littleborough |
Internet | |
| Salford |
Wi-fi | |
| Oldham |
Wi-fi | |
| Manchester |
TV | |
| Manchester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ashton-under-Lyne, England
Latest outage, problems and issue reports in Ashton-under-Lyne and nearby locations:
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Danny Peacock
(@Whosyourdaddy19) reported
from
Manchester, England
Wow @virginmedia your standards of customer service have gone downhill this year.. All for the understanding of pandemic but even after the average wait of an hour to talk to someone to be cut off 4 times now and let down multiple times with guarantees is just not the normal!!
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Kate McLean
(@katiem8y) reported
from
Poynton, England
@virginmedia how long do we have to do without internet while you upgrade our service!! Have now spent two days tethered to my phone trying to do business calls! It’s NOT acceptable to be doing this in the day! 10.25pm been off since 9.30am! 😡😡
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David Bryden
(@Daveyb1974) reported
from
Urmston, England
Great work from @virginmedia, your contract has expired, we want you to stay as a customer, we’ll give you the best deal out there! Give them a call, sorry can’t help, you’re on the best package, but we want to charge you £40 a month more than a new customer! #shitshow
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Sarah Cassidy 🐝
(@SarahCassidy) reported
from
Manchester, England
Anyone else who gave their details to track and trace suddenly being spammed with fake email accounts, and bombarded with phone calls from fake VirginMedia/BT claiming broadband speeds are up and down?
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia So me as a customer who don’t know this information, and searches your customer number after you don’t provide your services, been kept 40mins on phone line and then get phone put down from your staff. Brilliant!!!
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Humps Snr
(@HumpsSnr) reported
from
Stockport, England
@virginmedia What details do you require in any text I send?? Seems a bit odd considering you should already have my complaint and my details 🤔 we’ve established I don’t have a ref number, so further info will assist??
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David Bryden
(@Daveyb1974) reported
from
Urmston, England
@virginmedia This is the exact type of poor service I received when I called customer service. The package I am currently on is £89 for a new customer, but £129 for a loyal customer. The response back was “that’s all I can do”. Your response is almost as bad “don’t like it, raise a complaint”
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Humps Snr
(@HumpsSnr) reported
from
Stockport, England
@virginmedia I don’t. When I submitted the complaint (2nd) I chose the telephone call option, using my home number. I haven’t received any call to date!!
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Gareth Longley
(@garethlongley) reported
from
Salford, England
@virginmedia what the hell is going on with your internet!? I’ve been holding to get through to your customer service department for almost an hour now (after being cut off twice!). I’m ready to cancel this AWFUL service!
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@immihepburn @virginmedia I few for you, same happened to me as well. After 40 mins on the phone , charging me £8 to call customer number, their staff put the phone down on me . TERRIBLE SERVICE
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia That’s different scenario on my bill, why I’m charged to call your Customer Service line
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Wes Grundy
(@wesgrundy) reported
from
Bredbury, England
@virginmedia what’s going on with the quality of the picture? Scrambling and constantly broken. Please sort.
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chris petchelli
(@Petchelli) reported
from
Rochdale, England
@virginmedia what’s going on with the PPV feed. It’s choppy as ****, £25 for this is a joke.
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Sophie Reynolds
(@1sophiereynolds) reported
from
Cheadle Hulme, England
@virginmedia Yes, I checked online and there are outage issues in the area. However I was sent a text saying it had been resolved yesterday, but it is still not working this morning!
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Jenny
(@Orko77) reported
from
Manchester, England
Hi @virginmedia, my neighbours and I are all having connection problems today but when one of us managed to speak to someone, was told that it all looked fine and is having a virtual technician calling. Seems a bit pointless if we're all struggling?
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gomez
(@tgomez7) reported
from
Sale, England
@virginmedia I have been trying to cancel my account for over a week now. 5 calls made and still nobody has been able to help me. This is an absolute joke!! Please tell me how I can do this in writing?
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Lee Howarth
(@leehow2) reported
from
Urmston, England
@virginmedia I want my money back this is awful it's unwatchable #JoshuaPulev
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David Bryden
(@Daveyb1974) reported
from
Urmston, England
@nickleeland @virginmedia I asked to speak to someone that could help and got “my supervisor is on 14 day isolation”. Ok put him on the phone as I’m guessing he can work from home? Computer says no! Poor poor service!
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Jamie McDonald
(@lambtiger) reported
from
Cheadle Hulme, England
Truly appalling customer service from @virginmedia. Due an engineer visit today: he’s just rung to say your call centre raised the job incorrectly and he’s not coming as they don’t carry the stock any more. No apology, no lifeline, no empathy. Shocking.
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Sally pickford
(@salpea77) reported
from
Stockport, England
@virginmedia code v210 on the tv how can I get help for this??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Killzone Kid
(@Killzone_Kid) reported
@virginmedia no, just says it is serious problem that it will take awhile to fix
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shaunLUFC-fan
(@sallison1502) reported
@virginmedia disappointed and disgusted withVMSent outemails to all customer advising us that are bills will be going up from 1st March in times that are hard and will not help people that have lost their jobs that can’t pay billsSky have slash their bill increases sowhycan’tyou
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entrustTMF
(@entrustTMF) reported
@virginmedia Hi. The price of my contract has gone up to unacceptable levels. I can now get it significantly cheaper elsewhere. I'd like to cancel but now on hold for over an hour with no response. Can you help with this? Thanks
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Ben Perriton
(@Shakaka79) reported
Customer loyalty means nothing to @virginmedia Hiking prices and zero help to those that are being made redundant. Off to @SkyUK then
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Delia Sinclair
(@delia_sinclair) reported
@virginmedia Post code is OX3 7 BG. this cabinet has been in poor condition for some time. Not surprised virgin customers are complaining!
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cameron munro
(@Munrz_) reported
@virginmedia Help-On hold for 1 hour to be transferred to a “technical specialist” who was incapable of helping in any way, provided a service status phone number which told me nothing. I called again to be told the service maintenance will be completed by the 23rd...of February.
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Andrea Orme
(@andreaorme) reported
@virginmedia Hello, please could someone get back to me regarding a C130 fault on my virgin box? I’m paying for a service I’m not receiving and can not get through by phone, have had no response by email, nor your live chat. This has been going on for at least 6 months. Thanks
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Joseph Lofthouse
(@LoftytheRogue) reported
One wonders if it would be much less of a waste of time for some of these companies to just allow you to cancel their services by email. If I have to spend anymore time on the phone I'm going to start charging for my time... *Cough* @virginmedia
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Killzone Kid
(@Killzone_Kid) reported
@virginmedia Why your website says everything is ok for my postcode but when I call, prerecorded message tells me there is a problem in my area?
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cameron munro
(@Munrz_) reported
It’s really not good enough Considering the last maintenance update was only completed mid December and we’re already having latency and Speed issues again. Can we organise a wireless router delivery which won’t involve the Fibre wires that keep failing in the area? @virginmedia