Virgin Media Outage Report in Ashton-under-Lyne, Borough of Tameside, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Ashton-under-Lyne come from postal codes OL7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashton-under-Lyne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashton-under-Lyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Ashton-under-Lyne, Borough of Tameside, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Oldham, Rochdale, Salford, Ashton-under-Lyne, Cheadle, Hyde, Sale, Bury, Stalybridge, Altrincham and Wilmslow.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
TV | |
| Manchester |
Total Blackout | |
| Manchester |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Total Blackout | |
| Manchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashton-under-Lyne, England
Latest outage, problems and issue reports in Ashton-under-Lyne and nearby locations:
-
Carole Fossey
(@CaroleFossey) reported
from
Cheadle Hulme, England
@virginmedia And just to be clear. I’m fine with things not working properly. That happens. I’m not fine with a total lack of customer care.
-
Sean Doyle
(@SeanDoyle2) reported
from
Manchester, England
@virginmedia your customer service is appalling. You’ll be losing this customer.
-
David Davo Gray
(@Davogray) reported
from
Stockport, England
@virginmedia Yes I’ve done all the checks I’m supposed to do and it’s still not working.
-
Carole Fossey
(@CaroleFossey) reported
from
Cheadle Hulme, England
@virginmedia Your ‘efforts at customer service’ don’t appear to be working since I’ve not had a reply to my last tweet or Facebook message. But I am nothing if not persistent so I WILL keep trying until someone at virgin takes responsibility for offering some customer service #virginmedia
-
Carole Fossey
(@CaroleFossey) reported
from
Cheadle Hulme, England
@virginmedia Yes I don’t think so. You are certainly not marching with us. You haven’t replied to my tweets, answered my phone calls or made any effort at solving our problem. We upgraded to 500mg this week & have nothing but problems. Currently no internet. Thank god for @EE
-
Alison Hesketh-Holt
(@Alison_hh) reported
from
Manchester, England
@virginmedia Media. I've never experienced such awful customer service in all my life!! If this isn't resolved I will be going to the national press. It seems a lot of people are experiencing the same problem. Your company should be ashamed of themselves!
-
Carole Fossey
(@CaroleFossey) reported
from
Cheadle Hulme, England
Thanks EE. Do you do home broadband cos @virginmedia are shockingly bad and has the WORST #customerservice I’ve had the misfortune to experience. #jobsworths apparently the machine Einstein “won’t let them” send out an engineer to fix the prob they caused.
-
knowmadiqx2x
(@knowmadiqx2x) reported
from
Manchester, England
@JZief @virginmedia M19 levenshulme down too #virginmediabroadbandblues
-
Andy Powell
(@p0welly) reported
from
Oldham, England
@IanSlaterPhoto1 @libertygal72 Nope, the bank issue you a new PIN, it's not the same as knowing what your old PIN was. The issue isn't do much the post, it's storing passwords in plain text which @virginmedia have repeatedly claimed they don't do.
-
Jon Samuel
(@djleumas) reported
from
Sale, England
@virginmedia That never happened. Just received an email stating that my online form had been received and it wa with the resolutions team. Apparently my complaint was never received as it doesn’t show on my account, yet I have email confirmation it was, although no contact from resolutions
-
Alison Hesketh-Holt
(@Alison_hh) reported
from
Manchester, England
@mascotmike @virginmedia I'm fuming with them. I have never experienced such awful customer services in all my life. We're going to cancel with them and go to the national press if they can't prove the "so called phone call". I think half their customers have similar problems.
-
David Davo Gray
(@Davogray) reported
from
Stockport, England
No internet again @virginmedia must be an idiot to pay £51 a month for this crap. Not for much longer.
-
Carole Fossey
(@CaroleFossey) reported
from
Cheadle Hulme, England
For the second time today @virginmedia we have no #internet. Your super fast broadband is super slow. Your customer service is non existent. We have rang all week. Every day. Have not spoken to a human. We are cancelling your awful service. People #beware of #vigrinmedia.
-
Andy Powell
(@p0welly) reported
from
Greenfield, England
For the live of God @virginmedia stop digging and fix your bad practices.
-
Carole Fossey
(@CaroleFossey) reported
from
Cheadle Hulme, England
Oh my god @virginmedia you installed our super fast 500mg broadband this week and since then we have had HALF the download we had before. You are impossible to reach by phone. Been on hold for over an hour to be cut off. Today zero internet. Sort it out or we cancel. #hopeless
-
jake howarth
(@jakehowarthhh) reported
from
Salford, England
@virginmedia worst customer service I’ve ever received on hold for 20 minutes to then receive the news il be without WiFi for 24 hours and there’s nothing which can be done. Worst customer service going
-
Pamela Carter
(@pcjcarter) reported
from
Manchester, England
@virginmedia better sort their service out before 9pm for the #HandsmaidsTale 🤬🤬
-
Alan_MPS
(@AlanStockton11) reported
from
Salford, England
@virginmedia think you need to understand your customers are your business shocking speaking to your so called customer service team today didn’t care that my service has not worked now for a month, after a so called engineer was in my home for 5 mins saying all working 😢
-
David Davo Gray
(@Davogray) reported
from
Stockport, England
@virginmedia Thanks. I’m doing online checks at the moment. There are no problems in the area according to your checks. Just seems to happen a lot. It’s very frustrating and trying to speak to someone takes forever.
-
Andy Johnson Media
(@AndyPJo1) reported
from
Manchester, England
@virginmedia But it keeps happening time after time and it is so difficult to get through to a human being (someone in a call centre in India) & when you do there’s no explanation of why it keeps happening. I run two small businesses and am reliant on a god quality reliable internet service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Red Toads
(@frontwheeltoads) reported
@virginmedia I want to cancel my services. Your cancellations team are not picking up and your chatbot is telling me to come back between 8am and 9pm (it’s 8:40am). Can someone start this process for me?
-
Gary
(@Coley__76) reported
@virginmedia Hi, so is there an issue for all *** 4 users or am I being fed a line?
-
Lisa Kerr
(@LisaKerr1978) reported
from
Stittenham, Scotland
@virginmedia I’m trying to cancel my elderly mothers account with you as your services could not be suitably installed and I am receiving really poor customer service and have been told there is no manager I can speak to. Can you help.
-
Barry
(@_Barry_OG) reported
@virginmedia Doesn't change the fact that an outage of 3 days is acceptable. It's hardly an isolated issue
-
sarah blakey
(@crazymosslady) reported
@vmbusinesshelp @virginmedia Why is it that neither myself or my colleague can send you our complaints re your appalling service? Both of us have now been blocked on Twitter?!!
-
Andrew Murray
(@frogboyflips) reported
from
Halton, England
@virginmedia It doesn't let me 'Test your hub' as says service isn't available right now. This is a business account by the way.
-
K13
(@K13VoiceActor) reported
Wow, all this incredible movie news, wish I wasn't wasting my data to view it all because @virginmedia is down again and has been for the last nearly 12 hours. #VirginMediaoutage
-
2nd city saint
(@2ndcitysaint_83) reported
@virginmedia Still not working
-
Paul Lewis
(@paulstevenlewis) reported
from
Mill Hill East, England
@virginmedia So you cancel the service months if not years before the 4G replacement is a really extensive alternative, while increasing your prices and telling customers “sorry, but that’s tough”. I understand your team is just at the sharp end dealing with flack, but that’s really bad of VM
-
Kim
(@Canterburybel) reported
@LeePartridge16 @virginmedia I was told if I cancelled and reinstated, I wouldn’t be considered a new customer. They’d reactivate my old account so no deal prices for me.