Virgin Media Outage Report in Stalybridge, Borough of Tameside, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stalybridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stalybridge, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stalybridge, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Huddersfield, Holmfirth, Stockport, Ashton-under-Lyne, Bury, Timperley, Oldham, Rochdale, and Salford.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester
|
Wi-fi | 4 hours ago |
|
Manchester
|
Internet | 2 days ago |
|
Manchester
|
Total Blackout | 4 days ago |
|
Manchester
|
Internet | 4 days ago |
|
Huddersfield
|
TV | 4 days ago |
|
Manchester
|
Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stalybridge, England
Latest outage, problems and issue reports in Stalybridge and nearby locations:
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Sean Doyle (@SeanDoyle2) reported from Manchester, England@virginmedia your customer service is appalling. You’ll be losing this customer.
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Jon Samuel (@djleumas) reported from Sale, England@virginmedia That never happened. Just received an email stating that my online form had been received and it wa with the resolutions team. Apparently my complaint was never received as it doesn’t show on my account, yet I have email confirmation it was, although no contact from resolutions
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Alison Hesketh-Holt (@Alison_hh) reported from Manchester, England@mascotmike @virginmedia I'm fuming with them. I have never experienced such awful customer services in all my life. We're going to cancel with them and go to the national press if they can't prove the "so called phone call". I think half their customers have similar problems.
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Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, England@virginmedia Yes I don’t think so. You are certainly not marching with us. You haven’t replied to my tweets, answered my phone calls or made any effort at solving our problem. We upgraded to 500mg this week & have nothing but problems. Currently no internet. Thank god for @EE
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Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, EnglandOh my god @virginmedia you installed our super fast 500mg broadband this week and since then we have had HALF the download we had before. You are impossible to reach by phone. Been on hold for over an hour to be cut off. Today zero internet. Sort it out or we cancel. #hopeless
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Allybaba (@allisonpaul_) reported from Huddersfield, England@virginmedia Ive worked in customer service all of my working life (multiple roles inc manager of a Nandos -which is testing 🤪) I have the patience of a saint, I understand mistakes happen, but this is honestly a joke.
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Allybaba (@allisonpaul_) reported from Huddersfield, England@StanHall20 @virginmedia But the customer service is appalling.
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Allybaba (@allisonpaul_) reported from Huddersfield, England@virginmedia - after setting bill, I asked to be directed to cancellations as I’ve really had enough. It’s never ending.Only for the agent to tell me “I can reduce your bill from £54 to £44”....MY PACKAGE IS SUPPOSED TO BE £44 ANYWAY. So I am STILL being over charged after a million calls (4)
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jake howarth (@jakehowarthhh) reported from Salford, England@virginmedia worst customer service I’ve ever received on hold for 20 minutes to then receive the news il be without WiFi for 24 hours and there’s nothing which can be done. Worst customer service going
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Andy Powell (@p0welly) reported from Oldham, England@IanSlaterPhoto1 @libertygal72 Nope, the bank issue you a new PIN, it's not the same as knowing what your old PIN was. The issue isn't do much the post, it's storing passwords in plain text which @virginmedia have repeatedly claimed they don't do.
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Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, England@virginmedia And just to be clear. I’m fine with things not working properly. That happens. I’m not fine with a total lack of customer care.
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Allybaba (@allisonpaul_) reported from Huddersfield, EnglandAbsolutely appalling customer service from @virginmedia - after being an account holder for so many years! But not for much longer. Furious.
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Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, EnglandThanks EE. Do you do home broadband cos @virginmedia are shockingly bad and has the WORST #customerservice I’ve had the misfortune to experience. #jobsworths apparently the machine Einstein “won’t let them” send out an engineer to fix the prob they caused.
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Allybaba (@allisonpaul_) reported from Huddersfield, England@StanHall20 @virginmedia I’ve had this EXACT issue! Amongst many others. Sickkkk of them!
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Allybaba (@allisonpaul_) reported from Huddersfield, England@virginmedia -agents have disconnected calls when I have called & tried to resolved issues. -being over charged since May. -even since then and agreeing on a new tariff I STILL receive incorrect bill. - a relative of mine has the same package as me but pays £20 less for it (3)
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David Davo Gray (@Davogray) reported from Stockport, EnglandNo internet again @virginmedia must be an idiot to pay £51 a month for this crap. Not for much longer.
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Alison Hesketh-Holt (@Alison_hh) reported from Manchester, England@virginmedia Media. I've never experienced such awful customer service in all my life!! If this isn't resolved I will be going to the national press. It seems a lot of people are experiencing the same problem. Your company should be ashamed of themselves!
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knowmadiqx2x (@knowmadiqx2x) reported from Manchester, England@JZief @virginmedia M19 levenshulme down too #virginmediabroadbandblues
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Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, EnglandFor the second time today @virginmedia we have no #internet. Your super fast broadband is super slow. Your customer service is non existent. We have rang all week. Every day. Have not spoken to a human. We are cancelling your awful service. People #beware of #vigrinmedia.
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Carole Fossey (@CaroleFossey) reported from Cheadle Hulme, England@virginmedia Your ‘efforts at customer service’ don’t appear to be working since I’ve not had a reply to my last tweet or Facebook message. But I am nothing if not persistent so I WILL keep trying until someone at virgin takes responsibility for offering some customer service #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hannah (@Hannahnicole313) reported@virginmedia trying to cancel contract for 30 days notice but the website has crashed what will happen if it goes over 30 days?
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Andrew Dallin🇺🇦 (@adallin) reported@virginmedia Need to send kit back, your list is incorrect it has 1 extra power line I've never had. I also need to know when you're even sending the box to send stuff back
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Ryan glover (@Ak_Craze1) reported@O2 @virginmedia I need help with accessing my account, I can’t find anything to help me and I can’t contact you, I need to reset my password but the like says to contact customer service
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Nathan Allison (@nallywag) reportedstill waiting after 5 hours online for @virginmedia Customer Relations to contact me back - not very impressed
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🏴daidzy Connolly ™️🏴 (@daidzy) reported@virginmedia Hi how do i go about downgrading my Internet package..the bots no help to my questions
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Steve Dey (@Stevedey) reported from Newburn, England@GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.
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David Dawson (@DavidDa32825997) reported@SprottSharon @virginmedia @O2 My virgin media email down again, my Netflix has just crashed on virgin tv. Gutted, this is getting worse.
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griptapebeercan (@griptapebeercan) reported@virginmedia Yes, I was on hold. No problem, I will try again tomorrow, hopefully things will be working again by then. Thanks for getting back to me.
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MA (@MossAbhram) reported@virginmedia I am paying over 50 pounds a month on a basic package and I am not even getting connection around my whole house. Virgin is only known for its name and not the service. Terrible service
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Essential Worker Spice (@bee_laurens) reported@virginmedia how are you gonna delay my instillation when I’m a student, offer to reimburse me for one of your dongles and then have none in stock?! I’ve been a loyal customer for almost two years. This is appalling.