Virgin Media

Virgin Media Outage Report in Bury, England

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The latest reports from users having issues in Bury come from postal codes BL9 and BL8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bury, England 09/05/2025 20:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bury, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Bolton, Blackburn, Dukinfield, Hyde, Oldham, Stockport, Ashton-under-Lyne, Rochdale, Bacup, Hebden Bridge, Rossendale District, Burnley, Leigh and Bury.

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City Problem Type Report Time
United KingdomManchester Internet
United KingdomBolton Wi-fi
United KingdomBlackburn Total Blackout
United KingdomManchester Internet
United KingdomManchester Total Blackout
United KingdomBlackburn Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Bury, England

Latest outage, problems and issue reports in Bury and nearby locations:

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia Altho, I’m not sure how I would cancel it…

  • Joe95976011 Joe (@Joe95976011) reported from Atherton, England

    @virginmedia worst customer service ever

  • dublinelaine Elaine (@dublinelaine) reported from Manchester, England

    @virginmedia On phone now since 0830 this morning. Still on hold. Also tried on what's app. Still waiting to be put in contact with an agent. Shocking service

  • dublinelaine Elaine (@dublinelaine) reported from Manchester, England

    @virginmedia tried all day to get through on phone to discuss end of contract notification. No joy. Left on hold and then cut off. How do we get to speak to someone. Shocking service.

  • dublinelaine Elaine (@dublinelaine) reported from Manchester, England

    @virginmedia Done that. Have been in a queue since 8.30am. No joy. Do we have to spend the whole day like we did yesterday trying to get through? Never come across such shocking service from any company before

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia @VirginMedia_TV any help/advice on moving house. Want to stay with Virgin but can't speak to anyone and the home move team have said they've cancelled the policy? 3 days trying to speak to someone.

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia Tried that many times. Not working within 3 days. Can you call ME instead to arrange? If not, cancelling service.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia I’m hoping to speak to the movers team on WhatsApp. I’ve now had an actual human being the line, who says I’ll be connected soon. But that’s what the messages about have said every time. 🙄 I can book in for 1.30 on Monday, but I’ll cancel if I speak to someone sooner, ofc

  • izzwoz Warrenesco Jacksonovakov (@izzwoz) reported from Ashton-under-Lyne, England

    @virginmedia Seems your business model is never answer when someone wants to leave. 8 hours on WhatsApp yesterday totally ignored by Retentions. Queuing on phone again 30min probably get cut again after 1 hour.

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia Poor. Very poor. 3 days trying, being on hold, being assured return calls, moving home team have to speak to Netflix team (don't even have it), then being told it's cancelled and being give packaging instructions. Ridiculous, wanted to stay with you.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia I need these services back today. I needed them this morning, when I was not receiving emails that I needed to respond to. I needed to know that you were going to do this, and when it was happening. I am under monumental stress and you’ve just cut out account off, for no reason.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia @virginmedialife @VMSolutions_ I just want reconnecting, and I want someone to recognise that we should not have been disconnected, and treat this with some urgency. Or even acknowledge that it needs resolving, and that you have some concern for my situation and the stress it is causing.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia You’ve just told me you can’t chat until 1.30 tomorrow. But I don’t need a chat. There’s nothing to discuss. You have shut down my services in error, and I need them restored. Hopefully before 5.30 when the people I need to speak to finish for the day.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia Sorry. I was ******* emailing you my complaint. I am available now, if this is just the five minute process I was promised. I simply just want to get this dealt with…

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia I have an auditory processing disorder that can make dealing with things over the phone difficult. I am using your WhatsApp service as this was recommended to me by yourselves to avoid being ******* in long queues in the phone. I just want my services back on. That’s it.

  • RHJOfficial яєαℓιѕт נανѕтαн 💻🖱 (@RHJOfficial) reported from Oldham, England

    I don't WTF your customer service team are doing, from transferring me to the moving team, then being transferred to cancellation, then put on hold twice, now it looks like I'm being transferred back to the moving team. @virginmedia - shambolic!

  • Natterback Mrs Jordan -Johnson (@Natterback) reported from Stockport, England

    @virginmedia and once again we have no Internet services. This is without doubt a terrible service.

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia Hi. We had to cancel our move due to a situation beyond our control, and contacted you to confirm this, and cancel the installation at the new address. Today, we’ve woken up to no services and found we’ve been disconnected. We need our phone and broadband urgently. We are…

  • essers Esjay (@essers) reported from Manchester, England

    @virginmedia I’ve explained my issue. I don’t see how being on a queue on the phone is going to be any improvement. I just don’t see it as acceptable that there is no customer support available online until tomorrow. It’s not like I have anything to discuss. I just want my services back on.

  • izzwoz Warrenesco Jacksonovakov (@izzwoz) reported from Ashton-under-Lyne, England

    @iainmcm1 @virginmedia They cut two of my calls off after just over 1hr. 8 hours on WhatsApp yesterday and Retentions never responded. Back to back of queue today. Disgraceful

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ChoudhuryJie Jie Choudhury (@ChoudhuryJie) reported

    @virginmedia More than happy to pursue this with Cisas instead. Your complaints process has been neglected and you’ve not followed ANY of the things you agree to when making a complaint.

  • sarahpinnock Sarah Pinnock (@sarahpinnock) reported

    @virginmedia when will service be restored in Burgess Hill please? Since 1.45pm yesterday - no WiFi, no tv, no landline

  • alan_gibbons Alan Gibbons (@alan_gibbons) reported

    @virginmedia And for Christ's sake, stop telling customers you're 'sorry we feel this way'! Just say sorry - we feel this way because of your companies awful service, customer support and believe it or not from a communication company,......YOUR COMMUNICATION!

  • Rhodesey123 Steve Rhodes (@Rhodesey123) reported

    @virginmedia I hear there is going to be an outage (TV, broadband, phone) in the Twickenham area on 28/12. Is this true? Would be good to confirm and if so perhaps let residents know.

  • harley_kl karen (@harley_kl) reported

    @virginmedia your customer service is an absolute joke, your online help is useless you can't even take a direct debit on the agreed date!

  • bexrayspex1 bexrayspex (@bexrayspex1) reported

    @virginmedia Yes I have checked and it says no problem. I will try to call the other number

  • bexrayspex1 bexrayspex (@bexrayspex1) reported

    @virginmedia All I got was a message about security errors on iOS 14 update and that was it.

  • RdmProperty Rdm Property Care (Rory mccallion ) (@RdmProperty) reported

    @virginmedia have you got a help line that actually helps

  • ChoudhuryJie Jie Choudhury (@ChoudhuryJie) reported

    @virginmedia That’s to be expected. Every Virgin Media team member has failed to support my formal complaint which i was PROMISED a call back within 24 hours and I’m expected to keep chasing a month later. I will deal with this myself.

  • Natalie_KateM Natalie Kate M (@Natalie_KateM) reported

    To add insult to the injury that is 2020, Virgin Media is down in out area and we've not had telly or WiFi for 24 hours and it's still not fixed. I'm a new mum in a pandemic, telly is all I have!!!!!!