Virgin Media Outage Report in Bury, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Bury come from postal codes BL8 and BL9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bury, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Bolton, Stockport, Blackburn, Burnley, Rossendale District, Oldham, Leigh, Rochdale, Bury, Accrington, Salford, Oswaldtwistle and Westhoughton.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Bolton |
Internet | |
| Stockport |
TV | |
| Manchester |
Internet | |
| Blackburn |
TV | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bury, England
Latest outage, problems and issue reports in Bury and nearby locations:
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Rebecca Fairclough
(@BectoriaF) reported
from
Manchester, England
@virginmedia Both the website and that phone line said there are no issues but it’s not working and our IT dept have said it’s a @virginmedia issue.
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Dave Garside❤️🇾🇪🏴⚽️⛳️🎸
(@DaveGarside) reported
from
Manchester, England
@virginmedia Yes there are and there were all 3 times. Currently 4.00pm estimated to be fixed but that’s my Saturday pretty much gone without any service
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exvista
(@exvista_eamonn) reported
from
Stockport, England
@virginmedia your customer service is appalling! After more than 20mins, I finally spoke to someone who confirmed an engineer had been booked. When I checked via chat today I was told no appointment had been made and after a further 30mins offered an appointment a week later.
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Neil Cocker
(@NellyOcker) reported
from
Urmston, England
@virginmedia so much for Virgin Media to ring me yesterday Friday 6th Aug over three complaints. Phone call from Customer Services never came to fruition .. Not a happy chappie 😳😡
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Rebecca🐕
(@rebeccahw_x) reported
from
Manchester, England
wifi down again @virginmedia in M22 area :/
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Ian Cardy
(@IanCardy2) reported
from
Ashton-under-Lyne, England
Unsolicited sales call from @virginmedia offering me an upgrade but pay more! Why would I pay more when the services you already provide are slow & outdated with zero customer service. Prove it works & then maybe 🤔 but £99 a month is already too much!
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exvista
(@exvista_eamonn) reported
from
Stockport, England
@virginmedia Eventually. Very poor service. Your call centre staff are difficult to deal with. So disappointing as your broadband and TV are so good.
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Paul Holmes
(@DidymusBrush) reported
from
Manchester, England
@cliffchapman @LGUK @virginmedia It'd be a challenge as the broadband is upstairs in the front of the house and the TV is downstairs at the back. But the connection has been v reliable... and seems to be elsewhere on other devices. The TV also keeps losing my Galaxy S10 signal too, so I think it's the problem.
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Josh The G4ymer 🏳️🌈🇬🇧
(@JoshTheG4ymer) reported
from
Ashton-under-Lyne, England
@virginmedia Yes, all we get is a known outage, but been like this for 6/7 hours now. No word or updates have been given.
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Niall Douglass
(@NiallDouglass) reported
from
Manchester, England
Keep getting some threatening emails from #virginmedia about the return of media kit. Still waiting for them to pick up as a previously agreed confirmation date was made via their site. Worst customer service ever #virgin #virginmedia
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M A R Y
(@MaryAkram3) reported
from
Oldham, England
@virginmedia Shittest internet going problems after problems we’ve had for a week and we pay a fortune!!
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ShackMcfc
(@shackmcfc) reported
from
Oldham, England
@virginmedia how do I report cabinet damage that needs urgent attention? Tried the number but option 2 to speak to someone just rings out
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Paul Holmes
(@DidymusBrush) reported
from
Manchester, England
@virginmedia Having now wired the TV in via an ethernet powerline kit, the problem is definitely with the Internet, I'm afraid... as the Chromecast on the WiFi system in the same tv is cutting out periodically when the TV isn't. Do you do WiFi boosters or something similar?
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Rebecca🐕
(@rebeccahw_x) reported
from
Manchester, England
@virginmedia M22 area wifi not working :/
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Neil Cocker
(@NellyOcker) reported
from
Urmston, England
@virginmedia also since my contract inception May I’ve had no 5G or 4G just 3G which is extremely slow when processing fast is needed. Extremely poor & I’m a long standing loyal customer of Virgin Media for over 20 years when it was called Cable Wireless (NTL)😡
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Nick Poynton
(@reg14reg) reported
from
Bolton, England
@virginmedia @virginmedia it’s no excuse and with the gas works I can only presume they have gone through a network cable. But I have not seen one engineer or van anywhere near the main port/box for Virgin to try and fix this since 0900 today. The time has just been going back and back allday
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Neil Cocker
(@NellyOcker) reported
from
Urmston, England
@virginmedia I can never get to speak to someone who fully understands me because all your call centres are now sourced overseas.I need a Manager to ring me ASAP please. Not happy whatsoever how I’ve been treated it’s not acceptable to be treated with ill manners 😡
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Nick Poynton
(@reg14reg) reported
from
Bolton, England
Well @virginmedia what a disgrace! Phone, internet and tv down from 0905 to current time and now saying next estimated time back up 2300!!! Two people working from home and loss of pay for both! And now no tv for #ENGvSCO match!
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Paul Holmes
(@DidymusBrush) reported
from
Manchester, England
Since the latest updates my @LGUK TV keeps losing signal. It could be a coincidence and our @virginmedia broadband might be being rubbish, but the disconnections at random are getting tiresome.
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Neil Cocker
(@NellyOcker) reported
from
Urmston, England
@virginmedia I’ve been with Virgin Media now for well over twenty years but I’m not happy with customer services whatsoever especially having the phone put down on me on two occasions ! 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aman
(@Aman_Dhesi) reported
@virginmedia It’s in all rooms. Even the room with the router in. The light on the router is red. So that might be a problem. I did mention it to customer services but they don’t seem to care.
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Eddie Vermeer
(@Eddie_Vermeer) reported
@virginmedia I've tried that each time. The last person I spoke to said that in the call centre, only the technical team and pre install team were left in the office. It was just after 2000 local time in South Africa where she was based. She couldn't find any other team to help.
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Eddie Vermeer
(@Eddie_Vermeer) reported
@virginmedia So no one knows the answer to my questions, which I don't think are unreasonable, and I'm going to be left in the lurch. So what now? As a customer, it's not a great feeling to be left high and dry.
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Steven
(@Steven89899687) reported
@virginmedia So you can provide terrible service , and the customer can do nothing when they wish to cancel ? You still insist they pay a disconnection fee that equates to the remainder of the contract ?
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Eddie Vermeer
(@Eddie_Vermeer) reported
@virginmedia If it is, then what do I need to be asking to get an answer? I've explained the issue, the questions, but despite their best efforts, they've all said they don't know. They even tried asking the retentions team. No joy.
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Jacqui
(@Jacqui04616368) reported
@virginmedia down again
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Paul Corney
(@Corney77) reported
from
Choppington, England
@virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service
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Eddie Vermeer
(@Eddie_Vermeer) reported
@virginmedia Three different people on the phone have said they can't help so far though
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Helen
(@Helsbelsmanc) reported
@virginmedia @RifatJawaid *warning* trying to cancel with non native speakers over the phone took an hour tonight. Pretty sure it was deliberate and wilful miscommunicationo thier part (incentivised). I'd stick to WhatsApp if I were you 🤯
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Dave
(@RaverRDE) reported
@virginmedia The issue with the blocker on my line was removed but is still intermittent with loading. Last comms was with the engineer visit who removed the blocker last Tuesday