Virgin Media Outage Report in Atherton, Borough of Wigan, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Atherton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Atherton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Atherton, Borough of Wigan, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Salford, Rossendale District, Bolton, St Helens, Irlam, Warrington, Skelmersdale, Altrincham, Wigan, Sale, Chorley, Rochdale and Cheadle.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Wi-fi | |
| Manchester |
TV | |
| Manchester |
Wi-fi | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Atherton, England
Latest outage, problems and issue reports in Atherton and nearby locations:
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Christine Thompson
(@magpiegirl80) reported
from
Bolton, England
@virginmedia we have been trying to arrange our virgin services to be moved to our new house since 23/11/20. We were supposed to get a call back from one of your guys yesterday to help with a self install - no joy. Since yesterday I’ve spent over 3 hours on hold, been.......1/4
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Lee Howarth
(@leehow2) reported
from
Urmston, England
@virginmedia I want my money back this is awful it's unwatchable #JoshuaPulev
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Christine Thompson
(@magpiegirl80) reported
from
Bolton, England
@virginmedia The hold times aren’t the issue. I’d wait happily if I got an answer at the end. The issue is being hung up on after an hour then having a call answered only to have to listen to dead air for over 30 minutes while whoever is supposed to be helping has forgotten to logout ....1/2
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Sarah Cassidy 🐝
(@SarahCassidy) reported
from
Manchester, England
Anyone else who gave their details to track and trace suddenly being spammed with fake email accounts, and bombarded with phone calls from fake VirginMedia/BT claiming broadband speeds are up and down?
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia You are the worse Internet provider in the PR postcode what has happened 4weeks now intermittent service its like flip a coin to see if the Internet is working. And the lies about adjusting my bill has never happened time to say goodbye.
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia No, I have one. The complaint referenced twice in this thread. One complaint....zero call backs!!!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia The text messaging team that says it aims to respond within 4 hours but hasn’t responded to me since 11am yesterday? Basically I have no option now but to sit on hold in a queue for 30+ mins to fix a problem you’ve created by not upgrading me. Your customer service is awful.
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Darren
(@DarrenMoggie66) reported
from
Warrington, England
@virginmedia how can you put my bill up yet new customers can have the same for £30.00 cheaper ,20 years a valued customer but no incentives to renew my contract
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia So me as a customer who don’t know this information, and searches your customer number after you don’t provide your services, been kept 40mins on phone line and then get phone put down from your staff. Brilliant!!!
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@immihepburn @virginmedia I few for you, same happened to me as well. After 40 mins on the phone , charging me £8 to call customer number, their staff put the phone down on me . TERRIBLE SERVICE
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Christine Thompson
(@magpiegirl80) reported
from
Bolton, England
@virginmedia ....before going to lunch. Your system is set to terminate unanswered calls after just over an hour. This is much more enraging than having to wait in a queue. We’re British, it’s what we do. We DO NOT HANG UP on people. It is beyond rude. #rude #virginmediasuck #stillnointernet
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia That’s different scenario on my bill, why I’m charged to call your Customer Service line
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gomez
(@tgomez7) reported
from
Sale, England
@virginmedia I have been trying to cancel my account for over a week now. 5 calls made and still nobody has been able to help me. This is an absolute joke!! Please tell me how I can do this in writing?
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Matt's MerARTki
(@MattKeating1981) reported
from
Wigan, England
@virginmedia absolutely shocking signal on box office!!! £24.99 for what looks like it's being stream on a Nintendo 64.
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Hi John. Still no resolution I’m afraid. It’s getting closer to next bill date. Which BTW I’ve received two bills for. One at £27.49 and the other £113.00 and a double bill request which is laughable! I still don’t get why the next gen box is influencing my request. Today please
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Joe
(@JoeHolmes1994) reported
from
Leigh, England
@virginmedia are actually have the WORST customer service ever. No wonder they have never won any awards
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia There’s no known issues. I shouldn’t have to spend 30 mins on hold trying to get through to you to have an issue corrected that hasn’t been done as part of my contract agreement. Shouldn’t you be able to call customers when you have an agent free who can make outgoing calls?
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Gareth Longley
(@garethlongley) reported
from
Salford, England
@virginmedia what the hell is going on with your internet!? I’ve been holding to get through to your customer service department for almost an hour now (after being cut off twice!). I’m ready to cancel this AWFUL service!
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David Bryden
(@Daveyb1974) reported
from
Urmston, England
@virginmedia This is the exact type of poor service I received when I called customer service. The package I am currently on is £89 for a new customer, but £129 for a loyal customer. The response back was “that’s all I can do”. Your response is almost as bad “don’t like it, raise a complaint”
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Lyne
(@lynielou72) reported
from
Warrington, England
@virginmedia No these error has been for weeks, they bought a new TV today because they thought that was the problem it isn't and we can't speak to a human being.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ross sharpe
(@rossco69) reported
@virginmedia Again your calling me a liar fobbed off again NO ONE WANTS TO HELP SHOCKING ITS IRONIC YOUR CALLED VIRGIN COS ALL YOU DO IS F*** people over
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Range Finder
(@ExSoldier11) reported
@virginmedia Do you respond to messages or tweets. From tomorrow I am going to be cutting you cables every week until you deal with this issue
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Larry Williams
(@WilliamsLaurent) reported
@virginmedia I don’t need to look at your service checker for faults! I’m experiencing one AGAIN, I just go round in loops, this has been going on and on since the start of the year! @Ofcom #virginmediadown
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Mark BigFoot1963
(@Mark83156091) reported
@virginmedia have got worse under #LutzSchueler Zero customer service Stay away from this Mickey Mouse outfit
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The Twist and Turn Book Blog
(@booksandemma) reported
@virginmedia I know the world is mad right now! but finally after months of wifi cutting out multiple times a day (record is 17 times in 1 day just incase @GWR is interested) I submitted a complaint, its now 2 weeks since and when I track it my complaint does not exist!? HELP!!
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Kimberley Fraser
(@KFraser90) reported
@virginmedia Hi, I've put a claim in for @SamsungMobile Buds but Samsung are requesting proof of the order date. I have sent them screenshots of emails I received from Virgin when I put the order in, but I have never been sent a letter or email with a date on it. 1/2
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Mike Daley
(@MikePDaleyGB) reported
@virginmedia So, I just took another 36mins out of my day to ring your call centre. AGAIN! Not resolved. Complaint opened. All this hassle for £12! I won’t let it go now, the amount is tiny but it’s the principle. As soon as the complaint is resolved I WILL leave Virgin. You are disgusting
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City Barbers
(@_CityBarbers) reported
@virginmedia i have had my phone next to me all the time and had no missed call as i was waiting for it, my signal also dropped when i as teaching a lesion on line today and Friday
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MHO
(@Mohamme28143483) reported
@virginmedia Having issues with the WIFI and got told by costumer services India that you can’t guarantee any sort of WIFI connections. Not what I was told when I renewed my contact. Now they asking for more money for boosters
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jade-ariella
(@jadegrandecloud) reported
@scottbcomedyuk @virginmedia hi I have this problem too! I rang customer service and they said it will be fixed but they have no time scale. They said it is affecting imessage and facetime for certain users. it’s very frustrating.