Virgin Media

Virgin Media Outage Report in Atherton, Borough of Wigan, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Atherton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Atherton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Atherton, Borough of Wigan, England 09/27/2025 01:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Atherton, Borough of Wigan, England

The most recent Virgin Media outage reports came from the following cities: Manchester, St Helens, Sale, Bolton, Salford, Wigan, Skelmersdale, Widnes, Rochdale, Rossendale District, Warrington, Altrincham, Cheadle, Leigh and Upholland.

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City Problem Type Report Time
United KingdomManchester Internet
United KingdomSt Helens Internet
United KingdomManchester TV
United KingdomManchester Internet
United KingdomSale TV
United KingdomManchester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Atherton, England

Latest outage, problems and issue reports in Atherton and nearby locations:

  • sazzlepants76 Sarah Owens (@sazzlepants76) reported from Salford, England

    @virginmedia 5 sets of staff been to my property now (my broadband install date is today). 30 mins waiting on the phone and still no resolution. Now my pavements being dug up! I’ve lost faith already 🙈

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    @virginmedia OK I am getting mad 🤬🤬🤬 This has been my problem I CANNOT GET THROUGH TO A HUMAN BEING. Everything is automated. When I try to call it goes round the houses and then the call drops. #lostacustomer #igiveup

  • RubbermanPaul Paul Barton (@RubbermanPaul) reported from Rochdale, England

    @virginmedia well come home from working away on Friday with a lot of emails to reply to. To discover my router is broken wife phoned up Friday afternoon customer service said they would send one out by Monday shocking service I’m out of contract so will look elsewhere 😡😡😡

  • Tinkerbellkimmy KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported from Risley, England

    @virginmedia Hello I spoke to retentions yesterday and my contract is going down to 78.00 something but havent had an email from you with the new details im not having any luck with online chat noone responded

  • springviewer John Edgar (@springviewer) reported from Wigan, England

    @virginmedia not on all channels, I’ve turned the box off and very much doubt I’ll be turning it back on with such a poor service lately

  • Lara__1302 LaraB (@Lara__1302) reported from Abram, England

    @virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.

  • simon_bell86 Simon Bell (@simon_bell86) reported from Manchester, England

    @virginmedia Hi, done a few tests and reset router etc and it’s still the same. Speed drops on Ethernet and wireless. It’s very intermittent though. It can be fine for a couple of hours and then have a few minutes of really slow speeds.

  • Aftab147 Aftab (@Aftab147) reported from Rochdale, England

    @virginmedia Hi its regarding broadband, was down most of Tuesday and we are having in and out connection today.

  • thestuchy13 Damon (@thestuchy13) reported from Billinge Chapel End, England

    @virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough

  • MikeM0309 Mike Astro Mckenna (@MikeM0309) reported from Salford, England

    @virginmedia Still the same. Can't sign in on your website.

  • wlasinclair Wendy Sinclair RN (@wlasinclair) reported from Hindley, England

    @virginmedia Yes I’ve tried a few times but I keep getting cut off when they don’t know how to deal with the query. I’ll keep trying and maybe someone will be able help!! Thank you 🙏

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia That’s not the point, I don’t want credit. I want a reliable service. And this isn’t reliable. My 4G service on my phone is more reliable than my home broadband. That’s not good.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia Ah so now you’ve acknowledged there’s an issue in the area with a fix ETA of nearly 3am. So no broadband all evening. This happened last week too. This isn’t acceptable service levels.

  • Aftab147 Aftab (@Aftab147) reported from Rochdale, England

    @virginmedia Hi do we have a service issue at my postcode OL16 2JJ. Had issues on Tuesday as well.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia And another issue. Must be that time of the year when I seem to have numerous problems in a short time span. Now it’s saying incorrect password when trying to join the WiFi network (password hasn’t changed), or it’ll say there’s a connection problem to internet and a red button.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia I don’t have a landline or a Virgin phone, I don’t want to rack up a huge phonebill calling you to sort out an issue on your side. I’ve now performed a factory reset and still not working. So I’ve ran the broadband test from my Virgin Media page and it says the equipment is off.

  • mdrvideo Mike Roberts (@mdrvideo) reported from Newton-le-Willows, England

    Cant access my business website @virginmedia keep hanging up worst customer service ever #virginbroadband #useless

  • Lara__1302 LaraB (@Lara__1302) reported from Abram, England

    @virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue

  • MikeM0309 Mike Astro Mckenna (@MikeM0309) reported from Salford, England

    @virginmedia For days now I have been trying to sign in to my account to no avail, so let me say if you have not sorted this problem soon then I will NOT be paying you, I will NOT be contacting you and I will NOT be answering any calls from you. I'm sick and tired of this SHIT.

  • simon_bell86 Simon Bell (@simon_bell86) reported from Manchester, England

    @virginmedia Yes I’ve done that several times and there’s never any known issues

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pistonitaway Kat (@pistonitaway) reported

    @virginmedia appalled by your service and lack of communication lately particularly after calling twice this week re: my dodgy connection only to be fobbed off.

  • HighSorceryOff Higher Sorcery Officer (@HighSorceryOff) reported

    The nerve of Virgin Media to give me the chance to terminate my contract by March 2nd, because they are putting up the price of my broadband by £3.25/mo from March 1st! Meanwhile Vodafone will just put the price of my contract up once a year without telling me or letting me quit

  • Mark_Davies81 Mark Davies (@Mark_Davies81) reported

    @virginmedia can you please let me know how i can get through to your customer service team. Need to call or chat regarding an incorrect bill

  • huggybearcat Huggybearcat (@huggybearcat) reported

    @frannyb1972 @virginmedia Same with me. Had a WhatsApp chat for 5 hours cos person dealing with multiple customers and said "system problems". Phones saying call tomorrow. Had enough.

  • PaulTay43772850 Paul Taylor (@PaulTay43772850) reported

    @virginmedia yet again customer service is atrocious. Been on hold 6 times in 2 days, each time for 30 mins plus and then get cut off as soon as I'm put through. Why can't you just talk to someone and get your problems resolved!

  • AmitMahay1 Amit Mahay (@AmitMahay1) reported

    @virginmedia Okay and my issue????

  • TrishTheHat T M (@TrishTheHat) reported

    @virginmedia Before I do that how will this help with the laptop outlook account outgoing emails?

  • amortgagenow A Mortgage Now (@amortgagenow) reported

    @virginmedia do we have broadband issues in TW12?

  • Vivsnewtwits Vivi H (@Vivsnewtwits) reported

    I can cancel by calling a call centre I cannot get through to - or in writing. Even though you can send my bill via email, oddly I cannot cancel via email. Double standards @virginmedia Surely if you have an email address attached to my account, I can email you to cancel?

  • GH12117243634 GH121 (@GH12117243634) reported

    @virginmedia @AdilConsultant How did you get the WhatsApp number please? I need to call to cancel but keep being cut off. I can’t cope with listening to Ed Sheeran on repeat for an hour again.