Virgin Media Outage Report in Abram, Borough of Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Abram, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Abram and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Abram, Borough of Wigan, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Prescot, Liverpool, Timperley, Wigan, Chorley, Warrington, St Helens, Widnes, Skelmersdale, Salford, Runcorn, Sale and Bury.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Total Blackout | |
| Prescot |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Abram, England
Latest outage, problems and issue reports in Abram and nearby locations:
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Matt Allen 🔶
(@mallen_87) reported
from
Horwich, England
@virginmedia I would like to cancel my services with you. When I go online to do this I’m directed to call in. When I call in the IVR directs me online. Can you help?
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Piyush Chechani
(@cpiyush) reported
from
Sale, England
@virginmedia Thought it was tough to connect to someone on phone (57 mins wait) and another 36 mins convincing your helpdesk colleague that there is a problem - they sent someone within 12 hours to check and that talented technician found and fixed the issue in 20 mins.. all sorted !! 👍🏻👍🏻
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Scents & Trendz
(@Matt1740) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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Liam Laverick
(@LiamRLaverick) reported
from
Urmston, England
@virginmedia No you’re alright,, literally the worst internet provider I’ve ever come across, will be leaving and moving to Sky tomorrow
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year
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Angela Waterhouse
(@AngWaterhouse) reported
from
Euxton, England
@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
@virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you
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Joe
(@JoeHolmes1994) reported
from
Leigh, England
@virginmedia I need to cancel a engineer appointment for Wednesday. I’ve already been on the phone 40 minutes and I’m not waiting any longer especially after being told ‘we’ll prioritise you’. Please cancel it otherwise it’s a pointless trip for your engineer
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@KairenK @virginmedia @virginbroadband I've been lucky 10 months working from home yet to go down
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emma2511
(@emmawinstanley1) reported
from
Aspull, England
@virginmedia finding it very difficult to get through to someone to discuss technical support please help
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John McKerrell
(@mcknut) reported
from
Liverpool, England
@SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months
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boltonbwfc
(@Bolt100Wands) reported
from
Bolton, England
@virginmedia an absolute disgrace all night the pixelating of every channel on our boxes plus all Bolton the same! Service Status saying nothing wrong! Sort it Virgin! We pay for a service!
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Piyush Chechani
(@cpiyush) reported
from
Sale, England
@virginmedia is there anything wrong with your services in Altrincham area? It’s been 36 hours of intermittent issues with broadband (fiber). Service status says everything is fine but laptops and phones are dropping off connections..
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia
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boltonbwfc
(@Bolt100Wands) reported
from
Bolton, England
Once again @virginmedia tried to ring you but your customer care is shocking. I know of over 100 people plus in the Bolton area with continuing pixelating on ur TV Service which means you cannot watch TV! This needs sorting ASAP! Shocking service and unacceptable with what I pay!
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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Geoff Johnson
(@GeoffJonners) reported
from
Bolton, England
Any chance you can sort this picture issue out @virginmedia
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Pete Vella
(@pete_vella) reported
from
Salford, England
@virginmedia yet another broadband install cancelled at the last minute. Spent 10’s of hours trying to speak to somebody and today I was assured that the service would be connected. Despicable company. Blame COVID all you like, but you’re just completely useless. OFCOM claim!!
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia TV/Broadband issues again! WN2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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margaret hung
(@curranhung) reported
@padster1979 @virginmedia I agree with everyone who says you shouldn't bother with Virgin Media. Patchy service and appalling customer service.
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Laura Isabel
(@lauraim493) reported
@virginmedia Why is so difficult to speak with someone on the phone? We were expecting our install today and after an hour on the phone found out that it was not going ahead due to an error. Please help
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SciFiDave
(@DangerousDac) reported
@katerussell @virginmedia Done it, I get bang on 36mbps for my 350mbps bundle - Only get 220mbps down tho....
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Marc boyd
(@Shakerboard) reported
Hi @virginmedia your customer service is right up there with the worst we have ever encountered. Calling about router dropping signal, all your Indian call center wants to do is check the speed. Shocking and really want to leave due to the service being provided @Jenniboyd2510
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Marc boyd
(@Shakerboard) reported
@virginmedia Standard poor reply.
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VerdeBhoy
(@verdebhoy) reported
@virginmedia 600mb broadband with full TV package. Currently £140 per month with another £5 rise in the post. Current Internet speed through my WiFi? Less than 1mb. If its not slow its dropping off at least twice a day. Cancelling this weekend then going elsewhere. Sick of it
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mandyhenry
(@muvdude) reported
@virginmedia Why is it when I watch Netflix,prime or sky movies when it’s streaming a show or movie the screen and sound goes blank this can happen ten times a hour or sometimes less. It’s so annoying can you help at all maybe I need a new TiVo box.
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Alf
(@AlfEyyyy) reported
overpriced **** equipment staff that go out of their way to deny you basic assistance (most unhelpful staff and policies I've ever had to endure) #FasterCloser to any other ISP other than virgin media
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Mohammed
(@mo_umr1) reported
@virginmedia So I called VM spent 55 mins waiting then 20 mins on the phone but no resolve. The women said call back and maybe we can get you the super hub 4 to help. Getting nowhere.
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Graham Mac
(@Gramsilver1) reported
@virginmedia And then what? Call customer services again all afternoon?