Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 12/07/2025 14:20

December 07: Problems at Virgin Media

Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, St Helens, Warrington and Runcorn.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomNorthwich TV
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomNorthwich Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • Guitaraholic Paul McDonough (@Guitaraholic) reported from Liverpool, England

    Hay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia 1 tv went off showing error code. Other tv working. On website tried to sort with code. Didn't work, phoned 150 no luck as told service closed. On website it states Saturday 8-8pm. Not impressed as was on red button watching tennis. I need my big screen.

  • Guitaraholic Paul McDonough (@Guitaraholic) reported from Liverpool, England

    @virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia

  • DavidWaywell David Waywell (@DavidWaywell) reported from Newton-le-Willows, England

    I don't mind so much that my Internet is down (these things happen) but I do get annoyed when the service status tells me it's fine. I don't know if I should be doing something to fix it. @virginmedia

  • amscaine Anne-Marie Caine (@amscaine) reported from St Helens, England

    @beech_mark @mcvity3 @virginmedia Since we moved beech they have been absolutely shite. Their customer service is non existent. They owe us £90 but can’t speak to anyone to get it refunded.

  • AlexioBailinho Al* (@AlexioBailinho) reported from Liverpool, England

    .@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please

  • rehennessey Rachel Hennessey (@rehennessey) reported from Seaforth, England

    Hi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭

  • kfield82 Gamble free girl (@kfield82) reported from Billinge Chapel End, England

    Trying to drop some items from my @virginmedia. They increase the price 🙄 the service is slow, old and far too expensive. Then get kept on the line for ages 😩🙄

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.

  • HenninghanFiD Phillip™ (@HenninghanFiD) reported from Liverpool, England

    @virginmedia sort this outage out pls, we pay too much as it is so to have internet problems all the time is a joke. L20 area, no internet on cable or wifi. Ye gona lose customers for real.

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???

  • DavidWaywell David Waywell (@DavidWaywell) reported from Newton-le-Willows, England

    @virginmedia Can you tell me if there is any problem in the WA12 address? Internet has been of and on all day and your service status page doesn't seem to update.

  • Donna19711968 Donna (@Donna19711968) reported from Newton-le-Willows, England

    @virginmedia are you ***************.....everything down and your automated service stating it should be fixed by 3.05am....??? WTF.....??

  • Conor87 Concobhar Dochartaigh (@Conor87) reported from Liverpool, England

    @virginmedia I want to cancel my contract but can’t get through to anyone on the phone.

  • HenninghanFiD Phillip™ (@HenninghanFiD) reported from Seaforth, England

    @virginmedia Alot are complaining bout outage. We all pay so much but lose internet on a regular basis. I had no tv, no phone, no net today, had to use my own net. In all as a virgin customer what are we paying for? To complain!

  • MoLegend Mohamed Farah (@MoLegend) reported from Liverpool, England

    I’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****

  • DannyWyattXXX Danny Wyatt XXX | OnlyFans 😈 (@DannyWyattXXX) reported from St Helens, England

    I see @virginmedia are down once again. Get your ******* act together #virginmediadown

  • LukeCav Luke Cav (@LukeCav) reported from Liverpool, England

    @virginmedia how longs the internet going to be down in the L8 area of liverpool?

  • rehennessey Rachel Hennessey (@rehennessey) reported from Seaforth, England

    @virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tobe2b Andrew Lawden (@tobe2b) reported

    @virginmedia What handset ? You got me mixed up with someone else ? No, my new contract , and charges , and issues with service

  • DarrenHindle1 Darren Hindle (@DarrenHindle1) reported

    @virginmedia I'm stuck now you lot won't extend my service till Monday because you have done so for as long as you can virgin mobile can't do an more all I was hoping for was a bit of sympathy to the circumstance and a bit of leeway due to it being a virgin error luckily sky are being helpful

  • MTurnerNFL Matthew Turner (@MTurnerNFL) reported from Bristol, England

    @virginmedia Hi again guys. Exactly the same experience. They can't help me because by the time I've waited on hold, and weve discussed the problem again (for the 20th time or so), the problem has resolved. It's still happening 4 times an evening and it needs fixing. Please help.

  • frantasia_ Fran 💖 (@frantasia_) reported

    Oof my Internet is down, thanks Virgin Media Really disappointed I can't jump into Inazuma today, I'll be streaming again as soon as its fixed

  • ObiGrae G (@ObiGrae) reported

    @virginmedia do you know if it's possible to copy the wifi details from a hub3 to a new hub4? i have some iot things like thermostat and smoke alarms that are a real pain in the backside to change network config on... ta

  • Leigh123Sarah Sarah (@Leigh123Sarah) reported

    @virginmedia hi, we’ve had no welcome pack or contract and therefore cannot liaise with your customer service to report faults with our broadband and tv. Please can someone advise me what to do? Have rang cs and very unhelpful. Thanks

  • RebeccaAmor3 Rebecca Amor (@RebeccaAmor3) reported

    @virginmedia as a new customer I am extremely disappointed with the treatment so far from Virgin. Install should have taken place on 3.7.21 & we are still awaiting this to happen. Already considering cancelling, as Sky have now been very supportive & are trying to get us back!

  • aimeewaddicor Aims (@aimeewaddicor) reported

    @virginmedia can you explain to me why you are charging your customers for a service they are unable to receive because you ‘don’t supply that side of the road’, without offering an alternative solution and demanding the full price of the remaining contract

  • clarkjames70 James Clark (@clarkjames70) reported

    @virginmedia The last I heard was an email on 6 May saying “we’ll be in touch with you in a few days” Utter joke of a complaints service

  • MikethaManc MikethaManc (@MikethaManc) reported

    Oi @virginmedia why is your super hub and service so ****?? Can’t even play a simple game online currently without it lagging