Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 02/27/2026 13:10

February 27: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, St Helens, Widnes, Runcorn, Prescot, Northwich, Ellesmere Port and Eastham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomWarrington Internet
United KingdomSt Helens Wi-fi
United KingdomLiverpool Phone
United KingdomSt Helens TV
United KingdomWidnes Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • trfcjonesy Simon Jones (@trfcjonesy) reported from Birkenhead, England

    @kingkayofficial @virginmedia Ha ha . A keyboard warrior never fails with pathetic accusations

  • nathanrigby__96 Nath (@nathanrigby__96) reported from Tyldesley, England

    @virginmedia No reported faults nothing wrong with our line, been through this 2/3 weeks ago and it’s still shit

  • HazelHendriksen hazel hendriksen (@HazelHendriksen) reported from Haydock, England

    @virginmedia I need some technical help as my equipment is faulty. Tried all the resets and followed advise but box keeps going into standby. Also not been loading any tv planner or what’s up next for weeks. The box is over 7 years old. Think a technician would be helpful

  • Jodada_Films davey mc (@Jodada_Films) reported from Birkenhead, England

    @virginmedia I was told yesterday problems with Ethernet access would be solved in a couple of hours yet still no Ethernet connection

  • millsy17 Claire Mitchell (Mills) (@millsy17) reported from Liverpool, England

    @virginmedia trying to watch a pay per view film and it keeps cutting out saying my connection is down!!!! Grrrr 🤬 #WasteOfMoney!

  • trfcjonesy Simon Jones (@trfcjonesy) reported from Birkenhead, England

    @kingkayofficial @virginmedia Never been an issue for me. Luckily The distribution point is just outside my house so I get top speed, and my neighbour is an engineer for them !

  • LiamFitzy9 Liam Fitzpatrick (@LiamFitzy9) reported from Liverpool, England

    @sky box has just gone off, rang them said I need to get an engineer out £65, and boxes need upgrades another £7 a month. Told them I’ll just cancel it, but I can’t do that over the phone. Just had to buy a £10 day pass on now tv for the boxing @virginmedia see ya Monday

  • 52Normski Norman Williams (@52Normski) reported from Bryn, England

    AWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.

  • NuttyNCool Michael McGiveron (@NuttyNCool) reported from Seaforth, England

    @lestereverton80 @SamsungUK From experience I’ve had problems with the internet not working (maybe it’s because of Virgin Media) I don’t know but it’s really annoying. Hoping to change once the contracts up.

  • BTLF1 BTL Film Media. (@BTLF1) reported from Aintree Village, England

    @OwenJones84 @GaryMerseybox @virginmedia By the time December 12 arrives Daft Boris will be a bumbling sweaty wreck with Corbyns Labour breathing Down his Yfronts . As for Jo Swinson a straight jacket awaits her and a padded cell. Lord Farage has kidded all the Knuckleheads to back him but that could melt overnight.

  • thecraigthomas Craig Thomas (@thecraigthomas) reported from St Helens, England

    @virginmedia you are just awful at customer service and fault management. I am utterly appalled

  • nahkmcilxxx Kerry (@nahkmcilxxx) reported from Roby, England

    @Jfarrell92 @virginmedia Get the asda shit head x

  • nathanrigby__96 Nath (@nathanrigby__96) reported from Tyldesley, England

    @virginmedia Well it’s just shit service! Both wired and wireless devices and on all devices

  • trfcjonesy Simon Jones (@trfcjonesy) reported from Birkenhead, England

    @virginmedia @kingkayofficial You have no idea about shit Broadband if you have never dealt with Talk Talk

  • stu_the_supply Stuart (@stu_the_supply) reported from Liverpool, England

    @virginmedia I was very suspicious so gave a blag address and the person on the phone said that is correct! At that point I put the phone down!

  • nathanrigby__96 Nath (@nathanrigby__96) reported from Tyldesley, England

    **** @virginmedia shit internet!😡

  • Rach_Barrett Rachel Barrett (@Rach_Barrett) reported from Liverpool, England

    @virginmedia WHY is your online accounting so so bad. Page never loads

  • trfcjonesy Simon Jones (@trfcjonesy) reported from Birkenhead, England

    @kingkayofficial @virginmedia Never buffers with the ***** videos

  • beakybox CHELLE | ✞-4∇3:3 (@beakybox) reported from Seaforth, England

    How much longer is the broadband gonna be down @virginmedia

  • 52Normski Norman Williams (@52Normski) reported from Bryn, England

    AWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Hannahbeliever Hannah (@Hannahbeliever) reported

    @virginmedia I'm still not sure how me renewing my contract from paying £41 a month to £30 a month then means I have to pay £92?! I've had to cancel my TV package entirely because I can't afford it and then I get hit with a triple charge? Amazing

  • phillips0 alex phillips (@phillips0) reported

    @virginmedia my business has been left with no internet and no landline for six weeks, we have called, so many times, I have never, in all my years experienced such a catastrophic customer service structure, I am still left with no internet and suffering financial loss daily

  • Hannahbeliever Hannah (@Hannahbeliever) reported

    @virginmedia I finally got through only for the lady in the phone to be condescending. Absolutely horrific customer service and I'm now left having to pay an extra £60 next month without an adequate explanation. I don't have £60 spare so who knows how I'll be able to afford this.

  • fozbaldy FozBaldy (@fozbaldy) reported

    @virginmedia Utter rubbish, I couldn’t get to speak to anyone & that’s why I had to use, in the first instance, the triage bot! The very thought of allowing your valued customers to have to wait this length of time is deplorable. #virginmedia sort your customer service out!

  • Alan_E_Hewlett Alan Erlin Hewlett (@Alan_E_Hewlett) reported

    @vmbusinesshelp @virginmedia Still no service

  • Evohab Jay Habera (@Evohab) reported

    @virginmedia Hi, we are having an issue when trying to log into emails & this has been for 24 hours on all devices ( comes up Oops We can’t find the page you’re looking for ) have called IT today & went through everything & the muppet then hung up on me.

  • cyclemad678 Jonny Readings 🇺🇦 (@cyclemad678) reported

    @virginmedia My Virgin broadband is down in CB1. Any news on this fault?

  • MattVins Matthew Vins (@MattVins) reported

    @virginmedia Clearly you, nor any of the people we've tried to deal with via multiple channels have any intention of actually being helpful and trying to resolve this. And you can't even find the complaint so, we'll have to go independently. Not wasting any more hours being bounced around

  • dez_dorman CryptoGuru (@dez_dorman) reported

    @virginmedia 🤬 IY VirginMedia cancelled my SIM contract when they SOLD me boosted wifi speed! 😡🤯 No email! No text No letter! No smoke signal advising this would happen! To reactivate old # a NEW sim (new number) had to be registered! arrived 5-7 days 🤯 🤬 Mary CUSTSupp v snooty 👎🏼

  • smileyd34 Donna Bates (@smileyd34) reported

    @virginmedia Yes but you are missing the point.... its been down considerable periods all day, each day this week...surely what ever you are doing is not working as you are not getting to the route cause. This needs urgent escalation