Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 05/30/2025 13:25

May 30: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Warrington, Liverpool, St Helens, Widnes, Runcorn, Winsford, Birkenhead, Ellesmere Port, Prescot and Leigh.

Loading map, please wait...
City Problem Type Report Time
United KingdomWarrington Wi-fi
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomWidnes Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • trendylefty Spooky Monk 🦇 🎃 (@trendylefty) reported from Birkenhead, England

    @NotABotHonest_ @virginmedia Richard Branson has finished counting the money he got from taking the NHS to court and is now on his private Caribbean island beach giving precisely zero ***** about your problems. 👍

  • chodo_baggins24 Jürgen Plop (@chodo_baggins24) reported from Warrington, England

    Just about ready to boot my WiFi box through the window. @virginmedia sort your **** out *** x

  • cbj622w livesformusic (@cbj622w) reported from Liverpool, England

    @Ls2787 @virginmedia It's the only thing they good for I think is the internet never had a problem in all the years with them

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia is there an issue with Internet in the L30 area? Been on and off for last two days wfh is painful!

  • Audigier_Jones Ms. Audigier-Jones (@Audigier_Jones) reported from Liverpool, England

    @virginmedia you need to communicate better!! I’ve been sat without ALL my services for two days, got a text yesterday engineer asking to pickup equipment, a call asking me to complete my order yet I’m already an existing customer! WTF!?!

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp Your broadband has been absolutely atrocious for the last two weeks! Constantly buffering! I’m alsoSTILL waiting for my free WiFi signal booster we were promised when we upgraded at Christmas!

  • JudeParkin jude parkin (@JudeParkin) reported from Ellesmere Port, England

    @virginmedia Trying to cancel an engineer appointment for tomorrow.. nothing on line to be able to cancel ? Tried calling 150 after 10 minutes got cut off !

  • buggadog homer t bugga (@buggadog) reported from St Helens, England

    @virginmedia after 72hrs dealing with online customer services, all I’m gettin is pleasantries and no solutions. Intermittent broadband for weeks, can I start paying you intermittently?

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia any chance you can follow me back so I can speak to someone about the terrible quality of service I’m currently receiving?

  • JudeParkin jude parkin (@JudeParkin) reported from Ellesmere Port, England

    @virginmedia ch66 1se area no wifi service since yesterday! How long does it take to fix a fault?

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia again my internet is down. Down yesterday down today down 2 days before that. Only fix is to pull the power and force a reboot your routers are rubbish

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia The internet speeds we are getting are terrible. Paying for 200mbps and currently getting an average of 24 over the last month and have no way of contacting anyone by phone as it goes dead after holding for an hour

  • Cuttsrich rich cutts (@Cuttsrich) reported from Tyldesley, England

    Mmm @virginmedia wifi down again for the third day in over a week. Any chance anyone can help here

  • Audigier_Jones Ms. Audigier-Jones (@Audigier_Jones) reported from Liverpool, England

    @virginmedia I call customer services and they’re giving me a different story!?!? Terrible communication between teams!

  • MariaMcCool Maria McCool Davis (@MariaMcCool) reported from Liverpool, England

    @virginmedia one of my landlords has increased speed to 200mg in a property in L15 3JY but the speed still remains at 300kb. Is there a problem in the area?

  • cbj622w livesformusic (@cbj622w) reported from Liverpool, England

    @Ls2787 @virginmedia Touch wood mine hasn't gone down yet 7.months working from home

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia so slow today ookla says nope can’t even run a test!

  • Cuttsrich rich cutts (@Cuttsrich) reported from Tyldesley, England

    Hi, it's Virgin Media. We've put your service visit on hold while we investigate a network problem affecting your services. We'll update you when this is fixed. 3rd time in a week @virginmedia 3rd time in a week

  • AgentLittleP Paul #WhatDayIsItEdition (@AgentLittleP) reported from Liverpool, England

    Geeky thing I've just noticed with our new FTTP connection from Sky (supplied & fitted by Openreach) we now have a IPv6 IP address! Never had one before as VirginMedia do not natively have one nor offer one!

  • LisVegas81 Lisa (@LisVegas81) reported from Seaforth, England

    @virginmedia @AndyMcknight67 I am exactly the same going round in circles and I have “signal boosters” which make the wifi go off!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TomCraze Tom Craze (@TomCraze) reported

    Seeing people are having problems and just seeing a black screen on the @virginmedia PPV. Any chance you could sort something similar please, @btsport?

  • graham0156 Graham Holmes (@graham0156) reported

    Hey @virginmedia what’s happening with the Tyson fury fight? I invited people round out a spread on and it’s not working! They’re leaving and I’m now out of pocket!

  • sukhpalde0l Sukhpal Deol (@sukhpalde0l) reported

    @virginmedia when will you fix the tv for the boxing? They will be on in 90mins!

  • artist_loretta Lora Bruges (@artist_loretta) reported

    @Matthew__Wyatt @BOC_ATM @virginmedia How did you fix it?

  • ashclements_ Ash (@ashclements_) reported

    @virginmedia @Tyson_Fury @DillianWhyte Sort your ****! Big night planned with friends ruined thanks to your incompetence... Refund inbound ..

  • artist_loretta Lora Bruges (@artist_loretta) reported

    @virginhelp @virginmedia Oh, ffs. Don't tag me, help me. You're ******* 'virgin help'. Piss poor.

  • wba434 Wbalotsofnumbers (@wba434) reported

    @Malcy7 @virginmedia They’re famous for the worse customer service out there, joke service

  • EmmaStebbing Emma Stebbing (@EmmaStebbing) reported

    Everyone saying reset your box. It's not working for everyone!!!! I've reset 6 times and nothing. @virginmedia

  • RevBod Andrew Beardsley (@RevBod) reported

    @virginmedia My landline is dead after a power cut this afternoon and the fault line says it is closed until 08:00 tomorrow. 12 hour delay to be able to report a fault? I thought there was an obligation to fix landline faults as soon as possible?

  • Naroop3 Naroop (@Naroop3) reported

    @virginmedia I am fed up of you keeping me on hold for so long, only for you to answer, put me on hold and finally end the call!! Awful service, if you cannot deal with my request, then perhaps you should shut shop!!!