Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 12/13/2025 21:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Warrington, Birkenhead, Northwich and Runcorn.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • kkgorny1972 Kev (@kkgorny1972) reported from Liverpool, England

    @NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !

  • aralph50 Amanda Ralph (@aralph50) reported from Liverpool, England

    @virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.

  • Allenwalkden Woggy (@Allenwalkden) reported from St Helens, England

    Internet @virginmedia is down in WA10 and your device status page is giving a 404

  • Mattj1878 M Joni (@Mattj1878) reported from Warrington, England

    @virginmedia @Tyson_Fury @DillianWhyte It's not working is it?

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • Stixx1979 Whittle (@Stixx1979) reported from Liverpool, England

    @virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.

  • Rebekah87816847 Rebekah Jones (@Rebekah87816847) reported from Birkenhead, England

    @virginmedia ... down AGAIN ... seriously get it sorted ..

  • Rebekah87816847 Rebekah Jones (@Rebekah87816847) reported from Birkenhead, England

    @followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.

  • jenlew1983 Jeanette Lewis (@jenlew1983) reported from Liverpool, England

    Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔

  • iamcraigadamson Craig Adamson (@iamcraigadamson) reported from Liverpool, England

    Virgin media making Sky look more and more tempting every night. Another outage, come on guys.

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @virginmedia Never any perks for exisiting customers 🙄

  • aralph50 Amanda Ralph (@aralph50) reported from Liverpool, England

    @virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv

  • tweetsfromchlo Chlòe (@tweetsfromchlo) reported from Liverpool, England

    Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.

  • willhughes15 will hughes (@willhughes15) reported from Risley, England

    @twoboatsman @virginmedia Had the same problems last year with talk talk... getting nowhere with them until I said I was leaving.. suddenly I got a great deal.

  • HellsbellsO Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia is there a problem with internet in Widnes r has gone off

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SATempest Sam Tempest (@SATempest) reported

    @JellyJelson @virginmedia Honestly the customer service is so shocking, I don’t understand how things can take this long it’s horrendous

  • kelliehaime Kels (@kelliehaime) reported

    @virginmedia i have been on hold today once for 37mins and another for 46mins then they put the phone down on me. Can someone please sort my problem out. Message me? Im@not willing to keep being on hold to then have the phone put down on me. Not a happy customer

  • cricklet Dr Emily Crick (@cricklet) reported

    @virginmedia I don't seem to be able to call that number. I just want to talk to a person to tell you that I am leaving your service.

  • cricklet Dr Emily Crick (@cricklet) reported

    Trying to leave @virginmedia due to massive price rise but it seems impossible. Can't get through on phone and only other option is snail mail! Appalling customer service!!

  • MDisraeli Michelle D'israeli (@MDisraeli) reported

    @virginmedia Thank you for the forum link. In future before telling someone to call, please read the twitter thread and check if the phone line will be up at the time of issue being discussed.

  • Lynn69705586 Lynn (@Lynn69705586) reported

    Checked everything my end all OK, I just get “fobbed off” all the time, absolutely deplorable service for Virgin Media, can anyone recommend another competent broadband provider please?

  • NicolaRolph Nicola Barker (@NicolaRolph) reported

    Customer service from @virginmedia has been the worst I’ve ever experienced. It shouldn’t be this hard to correct an issue they have caused

  • Lynn69705586 Lynn (@Lynn69705586) reported

    So fed up with Virgin Media, WiFi always dropping off-such bad service I wonder why I’m still with them after many years! Time to look elsewhere 😡

  • NicolaRolph Nicola Barker (@NicolaRolph) reported

    @virginmedia I have spent 4 hours on the chat system trying to get to someone who can help and a 30 minutes so far on hold on the phone

  • deepak_pillay Deepak Pillay (@deepak_pillay) reported

    @virginmedia Hi, thanks for your reply. It's been like this since April 1st when switching to an "improved" 200mb package. I have done all recommended checks and called all recommended numbers but no communication has been made to me in terms of reimbursement and fix status.