Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Widnes, Liverpool, St Helens, Chester, Ellesmere Port, Birkenhead, Warrington, Runcorn, Prescot, Leigh, and Northwich.

City	Problem Type	Report Time
Widnes	Internet	4 hours ago
Liverpool	Total Blackout	4 hours ago
Liverpool	TV	1 day ago
Liverpool	Wi-fi	1 day ago
Liverpool	Wi-fi	2 days ago
St Helens	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Stuart Wilks-Heeg (@StuartWilksHeeg) reported 4 minutes ago from Seaforth, England

  @tonymc39 @virginmedia Really, truly shockingly terrible.

• 
  Ndawana Youngson (@NdawanaY) reported 6 minutes ago from Liverpool, England

  @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

• 
  Tony (@AckerHeron) reported 7 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Colin (@ColinBe76578911) reported 9 minutes ago from Liverpool, England

  @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

• 
  Andy McKeown (@AndyMcK1982) reported 10 minutes ago from Liverpool, England

  @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

• 
  Martin Travis (@lurkinhead) reported 11 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 12 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  Carpo (@Carpo_vp) reported 20 minutes ago from Chester, England

  Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒

• 
  Ducky 🇺🇦 🎃 👻 (@duckyblog) reported 20 minutes ago from Tyldesley, England

  @virginmedia Issues with all VM services in my area says expected fix by 4:40pm today.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 23 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  Mrs Smith (@SmithysMaud) reported 26 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 26 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  Gary Banks (@GaryBan47314801) reported 28 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Cambo (@cambo691) reported 42 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate

• 
  Emma (@EmmaZhaan64) reported 43 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Jo3r (@J0er_82) reported 47 minutes ago from Garston, England

  @virginmedia whys your Internet ****?? Never works when I want it to

• 
  Mrs Smith (@SmithysMaud) reported 48 minutes ago from St Helens, England

  @virginmedia All the while taking my direct debit payments for a service I am not getting

• 
  DM 🦌 (@DaveMbootlebuck) reported 49 minutes ago from Seaforth, England

  @virginmedia No. Can’t get through. I’ve just submitted a complaint

• 
  Emma Latham (@EmsydilemsyL) reported 50 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

• 
  Elaine Brown (@laineypb2109) reported 53 minutes ago from Birkenhead, England

  @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Cassidy (@Spreadermark) reported 8 minutes ago

  @virginmedia It’s showing no issues !!! I’ve reset done a hard reset -nothing..since you e sent me the new hub out it’s been very intermittent.

• 
  Iraq Lobster 🦞 (@TamieOfficial) reported 10 minutes ago

  @virginmedia Yes obviously I have. So ridiculous. You even have the cheek to text that the services have been restored when they haven’t. Can’t work & can’t use o2 either because reception is non existent especially since you merged your terrible services.

• 
  sally3246 (@sally3246) reported 11 minutes ago

  @virginmedia been holding on for help 25 mins! Help needed to Log in to my 2 apps please! It wants me to link 2 accounts (media & mobile) but I no longer have a mobike account with you, so I’m locked out!

• 
  Blakey (@BlakeyTHFC) reported 11 minutes ago

  @virginmedia your support team are useless and I will be taking it further.

• 
  Dave Keena Racing (@davekeena1) reported 11 minutes ago

  Hi @virginmedia waiting on delivery of various bits to move telly, broadband and phone from current suppliers to ye since mid May. Told a few times that all has been sent. Same story last week. Even allowing for human error this is the worst customer service I've encountered.

• 
  utd Interest (@utdinterest) reported 18 minutes ago

  Hello @virginmedia my internet been down 6 hours now fix your ******* **** 🤬

• 
  Jonathan Tyler (@jonotyler80) reported 19 minutes ago

  @virginmedia Hi im Having trouble with my Internet can you confirm there's an issue please DE75 7DH no26

• 
  Mark Swinglehurst 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Swinney_10) reported 22 minutes ago

  @virginmedia had a text to say broadband and TV should be back on, but nothing been on since yesterday in the SA5 area, can you explain what's happening as the time keeps being moved forward on the issue checker

• 
  Rob Swain 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RobSwain76580) reported 23 minutes ago

  @drdjmarks @virginmedia Virgins App is awful. The worst I have seen. That’s when it works. 😡

• 
  cycling (@mauddgg_1) reported 25 minutes ago

  @JamieGBarry @virginmedia Terrible. They should be banned to do this. So many old people are paying so much!