Virgin Media Outage Report in Runcorn, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Widnes, Liverpool, Prescot, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Widnes |
Wi-fi | |
| Widnes |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Tori Sprung
(@torisprung) reported
from
Liverpool, England
@SkyHelpTeam We haven’t been booked in. Following some quick and informative enquiries, @virginmedia can install a new service in 3days; yet, a @SkyUK engineer can’t come out to us for over a week? When we pay a monthly small fortune, this all feels like terrible customer service
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia hi are tv and phone line are not working can you help WA8 8BS
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia There’s no known issues. I shouldn’t have to spend 30 mins on hold trying to get through to you to have an issue corrected that hasn’t been done as part of my contract agreement. Shouldn’t you be able to call customers when you have an agent free who can make outgoing calls?
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@virginmedia are your call centre staff ***************? Ones just been an idiot to me sounded like he couldn't be arsed while ones just sent me down a line that rings out constantly for 20 minutes. Both asked me different security questions and one flat out refused
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I get the same result hard wired with Ethernet too. It’s not a wifi issue. Also I’m not sure how wifi would decide to ignore an increase in speed and decide to limit itself to the old speed coincidentally. Someone on your end hasn’t enabled the faster speed to my property.
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CharlotteJadeDuffy❀
(@XCharlotteJadeX) reported
from
Warrington, England
@virginmedia please can someone help me cancel my contract, I move house in a few weeks and have been trying to get through to you many different ways with no luck for over a month now, I need to sort this ASAP, thanks
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
@virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Need to cancel my @virginmedia contract as the price is going up but the only way to cancel is by phone, with up to an hour queue time. Brilliant.
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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paul sanders
(@psanders1976) reported
from
Seaforth, England
@virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Hey @virginmedia , can we arrange you to call people back rather than sitting in a queue listening to terrible music and running up mobile bill costs?
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia That's mental, the options for the departments don't make sense either. To change your package, moving home or thinking of leaving us press 4.I press 4,how can I help you, thinking of leaving you, we can't do that here we will have to transfer you to another department.**** off
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia Carried out the tests and internet now working but seems slow. Also there is an error noted on the Samsung set top box?
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Technical Issues ☭
(@RagnarokAhead) reported
from
Runcorn, England
Imagine my shock that @virginmedia has absolutely shafted me yet again and gone down. Can't believe I'm paying for this, utter incompetence
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia Exactly the same happened to me just, even had one of the call centre staff say I would've get a dead line when I told her I definitely will. She still transferred me down a dead line. Got told that changing provider isn't a good enough excuse to leave. Its my choice! 😡
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia why is my internet not working again? WA7 4RF postcode please advise.
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia I probably would have given them the benefit of the doubt and stayed on when moving house but they can **** off. Hope you have better luck next time 👍
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
Your customer service is shocking @virginmedia
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Nearly a week after signing up to a new contract with @virginmedia they’ve still not upgraded my speed to what we agreed to. Their Twitter support refuses to acknowledge the issue and my complaint hasn’t been picked up yet. I guess they don’t care once a contract is agreed.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kate
(@Katee_Mx) reported
@virginmedia I would prefer a call back, I don’t see why I should spend money to get in touch with you about your poor service?
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John Elah
(@elah_john) reported
@virginmedia Again. It isn’t specific to your Twitter feed. I am complaining about your entire customer service operation. This response is just typical of virgin media not listening to customers.
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Barber Graham
(@Goforit2050) reported
@wickerbill4 @MartinSLewis @virginmedia Call to cancel as I did and you get a better deal
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Shane
(@ShaneMa40337472) reported
Ladies and Gentlemen, when dealing with @virginmedia, please keep all your emails as proof. So they can't **** you the way they tried to *******.
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Alan Rosenbach
(@AlanRosenbach) reported
I’m leaving @virginmedia having given notice to move to a new provider and suddenly my internet connectivity is not working. What is the matter with you people?
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Alasdair Murray - the Recruitment Copywriter
(@RecruitmentCopy) reported
@matt_timson @virginmedia Agree. Their online chat's not working and on the page that mentions a 'what happens next' section and to 'see below', there IS no below section!
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Matt Youdale
(@MattYoudale) reported
Just saved £28/month on my home broadband! Shame I had to go to the trouble of calling @virginmedia to wring it out of them (they were telling us it was going to be £62/month from April)
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Avios Adventurer 🇬🇧🇿🇦🇹🇷🇰🇭
(@aviosAdventurer) reported
@virginmedia I am a customer of yours. So far so good, but if you decide to put prices up, my hands are tied. You’re the only full fibre providers in my area, so I’d have to leave for an inferior service if you put prices up
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Clan MacArthur
(@dalotos) reported
@virginmedia @TheBHF @O2 Customer care is appalling and trying to leave is a terrible customer experience. You can't cancel contract online. It has cost me hours (days for a confirmation email) and once you get through to the disconnection dep. (3x), there's no guarantee you won't have to go do it again.
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Mr F1Cowboyman
(@f1cowboyman) reported
@SkyHelpTeam This doesn't make a lot of sense. It IS advertised as UHD as all live F1 sessions are advertised as UHD. Also given that it IS in UHD on Virgin media implies a technical issue with SkyQ. Remind me why I'm paying a premium for all live F1 sessions in UHD? Very very poor