Virgin Media Outage Report in Runcorn, Borough of Halton, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Prescot, St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, and Widnes.

City	Problem Type	Report Time
Prescot	Internet	3 days ago
St Helens	Wi-fi	3 days ago
St Helens	TV	5 days ago
Liverpool	Wi-fi	5 days ago
Liverpool	Internet	8 days ago
Liverpool	Internet	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Amanda Ralph (@aralph50) reported 4 minutes ago from Liverpool, England

  @virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv

• 
  L3 Red (@JamieLFC1972) reported 6 minutes ago from Liverpool, England

  @richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

• 
  Chris molyneux (@MOL_FSG) reported 6 minutes ago from Warrington, England

  @skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔

• 
  Amanda Ralph (@aralph50) reported 8 minutes ago from Liverpool, England

  @virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.

• 
  will hughes (@willhughes15) reported 12 minutes ago from Risley, England

  @twoboatsman @virginmedia Had the same problems last year with talk talk... getting nowhere with them until I said I was leaving.. suddenly I got a great deal.

• 
  Rebekah Jones (@Rebekah87816847) reported 19 minutes ago from Birkenhead, England

  @followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once

• 
  MickHoll (@aitch5012) reported 25 minutes ago from Liverpool, England

  @virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others

• 
  L3 Red (@JamieLFC1972) reported 25 minutes ago from Liverpool, England

  @virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.

• 
  Whittle (@Stixx1979) reported 27 minutes ago from Liverpool, England

  @virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.

• 
  Craig Adamson (@iamcraigadamson) reported 32 minutes ago from Liverpool, England

  Virgin media making Sky look more and more tempting every night. Another outage, come on guys.

• 
  Whittle (@Stixx1979) reported 32 minutes ago from Birkenhead, England

  @realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.

• 
  Chris molyneux (@MOL_FSG) reported 34 minutes ago from Warrington, England

  @virginmedia Never any perks for exisiting customers 🙄

• 
  Woggy (@Allenwalkden) reported 37 minutes ago from St Helens, England

  Internet @virginmedia is down in WA10 and your device status page is giving a 404

• 
  Jayne (@jayniecakes) reported 38 minutes ago from Liverpool, England

  @virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.

• 
  Jayne (@jayniecakes) reported 40 minutes ago from Liverpool, England

  @virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>

• 
  Jayne (@jayniecakes) reported 41 minutes ago from Liverpool, England

  @virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?

• 
  M Joni (@Mattj1878) reported 45 minutes ago from Warrington, England

  @virginmedia @Tyson_Fury @DillianWhyte It's not working is it?

• 
  Rebekah Jones (@Rebekah87816847) reported 47 minutes ago from Birkenhead, England

  @virginmedia ... down AGAIN ... seriously get it sorted ..

• 
  L3 Red (@JamieLFC1972) reported 51 minutes ago from Liverpool, England

  @richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

• 
  MickHoll (@aitch5012) reported 55 minutes ago from Liverpool, England

  @richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Warren Baister (@WarrenBaister) reported 6 minutes ago

  @virginmedia What’s the best way to contact and cancel a subscription

• 
  Ⓢ🦇 (@prxmemoria) reported 7 minutes ago

  Sort your internet out besties it’s just cut out twice and now I have nothing @virginmedia xoxox

• 
  Robin (@digininja) reported 11 minutes ago

  @virginmedia The issue was the installer turned up after the time window allocated so the lady on phone said she needed to email me a form to fill in to claim the £26 compensation. The form hasn't arrived. So I have my broadband but I want my compensation

• 
  Patrick Joseph McHugh (@Paddy_McHugh_67) reported 12 minutes ago

  @virginmedia are your services down in Glasgow?

• 
  kiran 🗝☕️ (@incepstla) reported 12 minutes ago

  @virginmedia Still not working properly. But a problem with the upstream has been identified in the outside box but no engineer has come to check it out.

• 
  Adam Parks (@MRPKS8) reported 13 minutes ago

  End of an era. I've been with @virginmedia for over 10yrs and today I've decided to leave as they are putting my bill up for the 2nd time in six months. My bill would have been £25 higher than for a new customer, same package. Loyalty means nothing to VM 👋🏼

• 
  James (@akyan) reported 14 minutes ago

  @weston75 @virginmedia It’s down in AL8 too.

• 
  Kat (@KatLPugh) reported 17 minutes ago

  @virginmedia broadband been down for over an hour in AL7. We all pay a fortune for the product so please can you sort!

• 
  Mehmet Akduman (@mehmetakduman) reported 24 minutes ago

  @virginmedia can't fix an internet outage in almost 24 hrs in central London. Since I lost the internet connection, their useless 'check service status' webpage says that a 'technician is in the area and fixing the issue', which clearly is a lie.

• 
  jill adelus (@jilladelus1) reported 25 minutes ago

  @virginmedia to return the thousands u had overcharged us & violated EVERY contract we'd had from 22yrs previous. "LEAVE IT WITH ME to arrange your compensation". Then u go back to step 1. Warning NEVER LEAVE ANYTHING with u because u dropped me & worse u deceived me over & over & over again.