Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 02/15/2026 17:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Widnes, Warrington, Liverpool, Runcorn, Prescot, Northwich, Ellesmere Port and Eastham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens TV
United KingdomWidnes Wi-fi
United KingdomWidnes Wi-fi
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • jgrailpics James (@jgrailpics) reported from Liverpool, England

    Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

  • TheWiganParky Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia If my bill went down with my speed, I wouldn't mind.

  • DaveMbootlebuck DM 🦌 (@DaveMbootlebuck) reported from Litherland, England

    @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

  • andrewjmcgill Andy McGill (@andrewjmcgill) reported from St Helens, England

    @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

  • EmmaZhaan64 Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

  • elisabethhilto4 Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

  • GaryBan47314801 Gary Banks (@GaryBan47314801) reported from Liverpool, England

    @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

  • hall291 Pauline Hall (@hall291) reported from Halton, England

    @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

  • TheWiganParky Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

  • mattwood1702 Matt Attwood (@mattwood1702) reported from Liverpool, England

    Internet down no good when working home #virginmediadown #virginmedia

  • RWBJ1997 Jonesy (@RWBJ1997) reported from Liverpool, England

    @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

  • Its_Sal_Queen Sarah Hill (@Its_Sal_Queen) reported from Liverpool, England

    Would love to be able to start work @virginmedia, but the Internet is down.

  • jmcloughlin Jamie McLoughlin (@jmcloughlin) reported from Liverpool, England

    Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

  • JemimaCamhs Jemima (@JemimaCamhs) reported from Garston, England

    @virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks

  • aralph50 Amanda Ralph (@aralph50) reported from Liverpool, England

    Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

  • elisabethhilto4 Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

  • EmmaZhaan64 Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

  • DaveMbootlebuck DM 🦌 (@DaveMbootlebuck) reported from Seaforth, England

    @virginmedia No. Can’t get through. I’ve just submitted a complaint

  • beakybox (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported from Litherland, England

    @virginmedia broadband being down again, how, why

  • BLTwitchy Berni Turner 🖤🌹 (@BLTwitchy) reported from Liverpool, England

    @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dyne_nick Nick Dyne (@dyne_nick) reported

    @virginmedia is there a difference between a subscriber with your customer service and a fish with a bicycle? Both appear mutually exclusive. Your customer service is exclusive. It exclusively serves @virginmedia at the expense of the customers

  • Sar27Robin Sarah Robinson (@Sar27Robin) reported

    @virginmedia Nope I get 2 options to either enter my account number or landline. No way of getting through to a human! So are you going to help me or am I going to take my business elsewhere

  • enkeli85 Clare Old (@enkeli85) reported

    @virginmedia It's wifi, when I check the service status it says no issues but when running a test it has an issue. Neighbours also have issues

  • dyne_nick Nick Dyne (@dyne_nick) reported

    @virginmedia How many staff does it take to resolve my problem? Like the French defending Paris, no one knows, it's never been done. Lamentable customer service

  • RMLawton Richard Lawton (@RMLawton) reported

    @virginmedia our broadband has been down for over 2 hours. Reset hub multiple times. M28 area code. Is there a wider outage?

  • AghaFahad_ آغا فہد (@AghaFahad_) reported

    @virginmedia Yes thanks It says there is issue in my area and says will be sorted by 17:35 but I am working from home and this is really frustrating, is there any maintenance working going on ?

  • Llchadderzz lauren chadwick (@Llchadderzz) reported

    @virginmedia with their bright Virgin Media hi-viz on, maybe you should tell the staff representing your business not to take up the whole pavement whilst bad mounting future customers houses! ST13

  • saifulfazli Saiful Ramli (@saifulfazli) reported

    @virginmedia Hi VM. TQ for your msg. The issue has been solved last night. VM will update my payment.

  • AngelaQuinn2 Angela Quinn (@AngelaQuinn2) reported

    @virginmedia I have completed the complaints form and forwarded it on to the Ombudsman as you closed the complaint without any compensation - shocking!! 10 days of no full service for internet or TV. Taking my business away from you. WORST Customer service ever.

  • WhiteLionKL Kim Leslie (@WhiteLionKL) reported

    @virginmedia logged a complaint on billing nearly 2 weeks ago & still no update. Have chased since to no avail. What do I need to do to get some response? Do I have to take this to the Ombudsman? Please share your view