Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 02/24/2026 16:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, St Helens, Widnes, Runcorn, Prescot, Northwich, Ellesmere Port and Eastham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomWarrington Internet
United KingdomSt Helens Wi-fi
United KingdomLiverpool Phone
United KingdomSt Helens TV
United KingdomWidnes Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Having to use my phone data to tether my laptop for work as @virginmedia broadband has gone down. Ran through diags and it’s said an engineer needs to attend 🙄 Managed to get an appointment between 12-4 today which is surprising!

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    Honestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.

  • markrp64 MarkRP (@markrp64) reported from Liverpool, England

    @virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,

  • andigill Andy Gill (@andigill) reported from Warrington, England

    @virginmedia You keep people waiting on chat for over 4 hours, you keep people waiting on the phone for an hour, you don't reply to earlier tweets just how do i cancel my contract

  • bevey2010 bev sale (@bevey2010) reported from Runcorn, England

    @virginmedia I have checked and rebooted but says nothing wrong, we can have 10 devices connected at any 1 time and never had a problem till last week when internet just turned off randomly an since then ots been on, off, on, off,on,off all day

  • walshy31 Paul Walsh (@walshy31) reported from Liverpool, England

    @virginmedia In work now! Family struggling at home will have to do tonight! Are there other steps you can message me. messaging on here last week service been terrible and believe the whole area from speaking to friends and family! Virgin need to acknowledge and communicate if bigger issues.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia Visit was put on hold as you later found you had a wider issue. It was resolved after a few hours so not too bad. Not sure how happy my boss was at me not being able to get online though...

  • sheilahibberd Sheila Hibberd (@sheilahibberd) reported from Rainford, England

    @virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview

  • Kay_Leno Kris Leonard (@Kay_Leno) reported from Seaforth, England

    @virginmedia is your live chat on the website not working?

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman

  • mymatedex @gm (@mymatedex) reported from Kirkby, England

    @virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯

  • cathcrilly Catherine Crilly (@cathcrilly) reported from Liverpool, England

    Guys I know the world is a toilet and very bad things are happening but if there's going to be one thing to tip me over the edge, it'll be the Virgin Media interface. Absolute fiasco every time you go to watch anything 🆘

  • lyndseym123 Lyndsey Moss (@lyndseym123) reported from Halewood, England

    @virginmedia our connection keeps cutting in and out while watching TV - everything else coming through the HDMI is fine. Could someone please advise if there are issues in the L25 Liverpool area please #virginmedia

  • DagsJT Darren Thomas (@DagsJT) reported from Cuerdley, England

    And @virginmedia broadband appears to be having issues again. After losing it for hours on Friday due to a local area issue, my connection appears to have gone again and the router is constantly rebooting and searching for a connection. Not a stable service whatsoever.

  • KayakmooseF Kayakmoose (@KayakmooseF) reported from Liverpool, England

    @BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia could I please have a number to speak to someone human about my WiFi issues?

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years

  • scousenat *scousenat😘 (@scousenat) reported from Liverpool, England

    @virginmedia im ready to throw your modem in the bin and get onto the ombudsman you don’t provide a service you false advertise and your charging me for nothing!!

  • Nikimc17 Nicola McKeown (@Nikimc17) reported from Seaforth, England

    @virginmedia is absolutely awful 😡 lost count of the amount times internet has booted me out whilst watching this match 🙄

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia Ringing your service once more how pathetic is it

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sbphotographic Steve (@sbphotographic) reported

    @virginmedia cr3 issues for weeks, getting beyond a joke.. BT.. you may be forgiven..

  • OnlyEnnui All of them snollygosters... (@OnlyEnnui) reported

    I have not been able to access my outlook email on PC since switched to @VirginMedia & now can’t on phone @virginmedia want me to pay £5 / month to get help for this one off issue caused by swapping to them.

  • xjessicaemma Jessica (@xjessicaemma) reported

    @virginmedia Hi, in relation to this I've managed to speak to someone finally and cancel but we still have a virgin cable trailing across our drive that hasn't been sorted. How do we book an engineer to sort this, please?

  • ronmiley JS (@ronmiley) reported

    Had enough off paying @virginmedia for the privilege of having the worst internet in the world.😡😡😡😡😡😡😡

  • Roentgens_dad Eilir Hughes (@Roentgens_dad) reported

    @virginmedia Why is my broadband down in B14 again?!

  • michellepryde Michelle Pryde (@michellepryde) reported

    @virginmedia As a longtime customer I’m looking to lower the cost of our current package. Am I able to do that over the phone? Our current contract is up in a few months but we just wanted to see our options

  • ZachariahED Zac Davies (@ZachariahED) reported

    @virginmedia I’ve recently renewed my TV/Broadband contract and you’ve inexplicably taken away my SkySportsHD package. Tried to contact you via telephone this week to no avail. Please help.

  • FraserQuaker Fraser (@FraserQuaker) reported

    @virginmedia Again thank you @virginmedia all restored after heroic work by your team. So sad about the reason for the problem, way outside your control, but your response has been superb

  • mo1981_rahman Muhammad Rahman (@mo1981_rahman) reported

    How can @virginmedia allowed to provide such bad service from these two @ee @VodafoneUK

  • GlassBeats Charlotte (@GlassBeats) reported

    @ohmygouldness @virginmedia Oh so the “No just TRUST me, ma’am please, I have fixed this issue for many people” isn’t a unique experience