Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 03/11/2026 18:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Liverpool, Warrington, St Helens, Widnes and Runcorn.

Loading map, please wait...
City Problem Type Report Time
United KingdomPrescot TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • hoppyrules69er Stephen Hopwood (@hoppyrules69er) reported from Liverpool, England

    @virginmedia Cant sign in as it's the landlords account 🙄🙄🙄

  • philstandish Phil (@philstandish) reported from Bryn, England

    @virginmedia Hi. I've had major issues since I rejoined Virgin just before Christmas. I was passed to the Elite team, who did what they could to resolve the Wi-Fi signal issues I was having. Now in the last 48 hours the WiFi has gone down twice for several hours. But yesterday TV & phone too

  • LesleyH80821454 Lesley Hughes (@LesleyH80821454) reported from Seaforth, England

    @virginmedia movies we recently purchased. It’s important to note that we don’t have any WiFi connection issues with Netflix etc.

  • hoppyrules69er Stephen Hopwood (@hoppyrules69er) reported from Liverpool, England

    Is there a problem with the wifi @virginmedia in liverpool 🤔🤔🤔

  • LesleyH80821454 Lesley Hughes (@LesleyH80821454) reported from Seaforth, England

    @virginmedia any more movies/box sets from you as we don’t have the latest TiVo box to support them OR we transfer WiFi suppliers from EE to Virgin!! The word ‘blackmail’ springs to mind!! In the meantime the engineer is going to return with a replacement like for like TiVo box -

  • LesleyH80821454 Lesley Hughes (@LesleyH80821454) reported from Seaforth, England

    @virginmedia didn’t resolve it. The error codes seem like delaying tactics as each time it would tell us it was something else that was the problem. Even when we did get to watch some of the episode it was stuttering at regular intervals. The same also applies to the two

  • lyndseym123 Lyndsey Moss (@lyndseym123) reported from Halewood, England

    @virginmedia Internet issues all morning. Service status checker says no issues in the area & the automated number said to keep an eye on it for 24 hours after finding an intermittent issue. This is unacceptable. We pay a lot for your service and need the Internet for work

  • DumboFi DUMBO (@DumboFi) reported from Golborne, England

    @virginmedia any chance of a new remote your website is broke and your call centres hang up very rude

  • philroue10 Ya Ma's Athletic ⭐️⭐️⭐️⭐️⭐️⭐️ (@philroue10) reported from St Helens, England

    @O2 network is shocking now u have merged the @virginmedia anyone else havin the same issues can connect calls , internet slow as Car with 1 wheel if any at all. Utter shite

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    WFH really would be so much easier if @virginmedia internet didn’t just bomb out!! Literally so fed up with the poor service, and issues never being resolved, even complained and never received a phone call although they told us they phoned 😡😡

  • originalkitten 🌸🐾originalkitten 🐾🌸 (@originalkitten) reported from Birkenhead, England

    @virginmedia I’ll pass. Virgin can write to me then if they want me. I’m not sitting on a phone for an hour, being passed from pillar to post, not being able to hear cause of awful connection and background noise. Having to repeat myself over and over is not how I wish to spend my day.

  • LesleyH80821454 Lesley Hughes (@LesleyH80821454) reported from Seaforth, England

    @virginmedia Thanks for your response. We tried on numerous occasions to get it back last night and on the occasions it did kick in it would stall again part way through so we would have to start the process all over again. We closed down the TiVo box to reboot but this

  • tonydavo22 TonyD (@tonydavo22) reported from Liverpool, England

    @virginmedia absoulute joke.. c Worst customer service

  • ste19410949 ste donnelly (@ste19410949) reported from Widnes, England

    @virginmedia speeds are crap again

  • Stixx1979 Whittle (@Stixx1979) reported from Birkenhead, England

    @wilkinsonpete @virginmedia Its appalling mate. Its flagged up daily on here. In a couple of days. You will be contacted on here asking is there any way they can help. Joke of a company.

  • steveeades Steve Eades (@steveeades) reported from Runcorn, England

    @virginmedia checked this and currently it says no issues,there clearly is a issue as this is not an isolated incident and is affecting others closeby. Unless you can actually do anything that may solve or attempt to solve the issue dont bother replying because your just giving me lip service

  • LesleyH80821454 Lesley Hughes (@LesleyH80821454) reported from Seaforth, England

    @virginmedia Hi - after holding for 25+ mins I spoke with an individual who arranged for an engineer to call the next day which was excellent. Unfortunately it transpired that we were not eligible for a new upgraded box because you did not support our WiFi which means we either don’t purchase

  • tvarsanyi Toby Varsanyi (@tvarsanyi) reported from Bryn, England

    @virginmedia after 15 years loyal custom I decide to cancel my contract because I am moving home and you charge me £50 in cancellation charges. Classy. I won’t be using you again.

  • shaunyg1985 Shaun Glover (@shaunyg1985) reported from Warrington, England

    @virginmedia @O2 Poor timing this announcement seeing as my broadband seems to be down! Northwest England..

  • leannef55 leanne (@leannef55) reported from Aintree Village, England

    Virgin Media and Sky viewers. Is yours the noisiest, most horrible sounding thing when your remote falls off the settee and hits a wooden floor? Virgin remote holder here- massive yes from me! 😖

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • misavt Misa von Tunzelman (@misavt) reported

    @virginmedia customers watch out. We keep getting calls from people saying they’re from Virgin tech dept wanting to fix our intermittent internet connection. Whilst we do have this problem, I’m pretty sure these are scam calls as they hang up when I ask for proof of their ID.

  • searles_rachel Rachel Searles (@searles_rachel) reported

    @virginmedia I want to be able to put food on the table. Your services aren’t accessible to those, who like me, have little if any money spare each month. Customer relations acknowledged i was in a queue but then didn’t respond to the chat I was transferred to!

  • UhItsLoki Loki. 💥 (@UhItsLoki) reported

    @virginmedia No internet, not able to make payment cause **** is down... annoying

  • MarshalStephens Marshall Stephens (@MarshalStephens) reported

    @virginmedia Spoke to helpful person but the issues not resolved, transferred me to a different team and my call was dropped, got a "please enter the employee number" prompt and then cut off.

  • paulistalondon Thiago Elias Pereira (@paulistalondon) reported

    another day connected to my 4g - I still don't understand why I bother paying for @virginmedia service when WIFI is constantly down.... #ShameOnYou

  • gerrowadat Dave O'Connor (@gerrowadat) reported

    Getting a letter about a full day virgin media outage, being smug at having a failover connection because home is now office for the foreseeable.

  • CarefreeOl OA (PS5 Owner) (@CarefreeOl) reported

    If you have Virgin Media in your area I highly recommend you get it instead of @SkyUK I pay for fibre optic internet and have never got over 10mbps since I moved in. Engineer just been sent to my address to ‘fix it’ left after completion and now I get 2mbps...

  • LeaFourmaux Léa (@LeaFourmaux) reported

    @virginmedia No, no one came back then the chat closed because the service was closed...

  • lexymayjust Lexy Chuol 💕 (@lexymayjust) reported

    @virginmedia is the WORST service in the WORLD. 😭

  • richard_rwm Richard May (@richard_rwm) reported

    @virginmedia Are you wilfully missing the point? I have spoken to your customer service people a number of times and they have been no help at all and I have got precisely nowhere at all as I still have no internet and TV! Why should I ring them again?