Virgin Media outages and service status in Runcorn, England
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Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Runcorn, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Apr 28, 11:51 PM GMT+1.
- Internet (70%)
- TV (17%)
- Wi-fi (13%)
The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, St Helens, Warrington, Northwich, Birkenhead, Prescot, Billinge Chapel End, and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn
|
Internet | 14 hours ago |
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Runcorn
|
Internet | 20 hours ago |
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Runcorn
|
Internet | 2 days ago |
|
Liverpool
|
Internet | 2 days ago |
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St Helens
|
TV | 4 days ago |
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Liverpool
|
Internet | 4 days ago |
Nearby cities with recent reports
3 recent signals
3 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Emma (@EmmaZhaan64) reported from Roby, England@virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue
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Andrew (@andym1908) reported from Warrington, England@skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
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Mick Mc 23 (@Mick_McIver1984) reported from Kirkby, EnglandAnyone else useless @virginmedia gone down got no internet house is in melt down
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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Colin (@ColinBe76578911) reported from Liverpool, England@MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately
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Pauline Hall (@hall291) reported from Halton, England@virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless
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John Kelly (@John_Kelly17) reported from St Helens, England@CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.
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Lee (@Crosby71) reported from Seaforth, England@_Ludachris @virginmedia Not any more, got **** of them ages ago
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Elaine Brown (@laineypb2109) reported from Birkenhead, England@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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Tim Jackson (@TimmyJ1972) reported from Liverpool, England@virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.
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Ian Hawksey (@ShanklyBob77) reported from Aintree Village, EnglandAbsolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.
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DM 🦌 (@DaveMbootlebuck) reported from Seaforth, England@virginmedia No. Can’t get through. I’ve just submitted a complaint
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia Done it again, 3 outages in 3 days. Very poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gareth Newman (@newman_gareth) reported@virginmedia why is your broadband constantly so slow? Even in same room as router! Constant poor service
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Tariq Mahmood (@tariqm786) reported@virginmedia No.. I called at 14.35 and was told I’ll be sent a text message once fixed as there is an issue in the area.
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Stephanie 🇬🇧 (@stephiejmc) reported@virginmedia Hi telling me have see blueyonder account I can’t even rember that account so can’t eve. Sign in
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Isla (@saoirseisla) reportedMy fave thing about @virginmedia is nothing. No WiFi for 4 days. No WiFi = no tv. Been fobbed off for days. Each day promising it’ll fixed by the end of the day. Only to turn around today and say only an engineer coming to the house can fix it. I want out of this contract.
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Kamran360 (@kamran360) reported@virginmedia as a loyal Customer all you want is a good service and for your Internet to be working but it’s so difficult to get through to you. I’ve lost out on a days work. If it continues I would be cancelling my direct debit due to lack of Customer Service and lack of servic
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Monique Bissell (@Neek49) reported@virginmedia our internet has been down for two weeks. Not ‘intermittent’ not ‘freezing now and then’. It is Off. Kaput. Noncompliant. DEAD. You keep saying that you will resolve it but we haven’t even been told what the problem is. With tears in my eyes, PLEASE FIX IT!! Please!
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Casilda Malagon (@casilda1) reported@virginmedia I have been without broadband since 9 am today and website still doesn’t have an eta for fix. Any info? All I see is “Our engineers are on the case to fix the issue in your area. Check back later for updates”. #notgoodenough
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Glenn McDonald (@Gtmcdonald1996) reported@virginmedia and your team has left the chat twice with no solution!
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Monique Bissell (@Neek49) reported@virginmedia I understand, however your estimates keep extending without any end in sight. We don’t get this service for free. We pay for it. At what point do you let us know that it is broken beyond repair and we should move on. I can handle us breaking up for good, promise
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Stephanie 🇬🇧 (@stephiejmc) reported@virginmedia Ok thanks just worried cause like see what I pay in front be ne cause can’t access your online service account . Plus just worried going under contract after 10 + years and we all know virgin widely known for fudging up on things .