Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Warrington, St Helens, Liverpool, Widnes, Runcorn, Prescot, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
Phone | |
| St Helens |
TV | |
| Widnes |
Wi-fi | |
| Widnes |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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CHELLE | ✞-4∇3:3
(@beakybox) reported
from
Seaforth, England
How much longer is the broadband gonna be down @virginmedia
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia No there isn’t so please message me privately to get this problem fixed ASAP-thank you
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hazel hendriksen
(@HazelHendriksen) reported
from
Haydock, England
@virginmedia I need some technical help as my equipment is faulty. Tried all the resets and followed advise but box keeps going into standby. Also not been loading any tv planner or what’s up next for weeks. The box is over 7 years old. Think a technician would be helpful
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia No reported faults nothing wrong with our line, been through this 2/3 weeks ago and it’s still shit
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia how can I put a complaint in about poor customer service and about a technician appointment being cancelled without being told
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Simon Jones
(@trfcjonesy) reported
from
Birkenhead, England
@kingkayofficial @virginmedia Never buffers with the ***** videos
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Stuart
(@stu_the_supply) reported
from
Liverpool, England
@virginmedia I was very suspicious so gave a blag address and the person on the phone said that is correct! At that point I put the phone down!
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Liam Fitzpatrick
(@LiamFitzy9) reported
from
Liverpool, England
@sky box has just gone off, rang them said I need to get an engineer out £65, and boxes need upgrades another £7 a month. Told them I’ll just cancel it, but I can’t do that over the phone. Just had to buy a £10 day pass on now tv for the boxing @virginmedia see ya Monday
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
**** @virginmedia shit internet!😡
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Simon Jones
(@trfcjonesy) reported
from
Birkenhead, England
@kingkayofficial @virginmedia Never been an issue for me. Luckily The distribution point is just outside my house so I get top speed, and my neighbour is an engineer for them !
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Craig Thomas
(@thecraigthomas) reported
from
St Helens, England
@virginmedia you are just awful at customer service and fault management. I am utterly appalled
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Chris Sudworth
(@kingsnoots) reported
from
Golborne, England
Same garbage service from @virginmedia. Don’t bother activating it, you can have it back 🙄
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Adam Simpson
(@addsimpson) reported
from
Liverpool, England
@virginmedia My broadband is so slow I can't even watch. Etflix without it buffering. Have rebooted and logged onto website to test. Still getting around 5Mbps instead of the usual 200Mbps
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Norman Williams
(@52Normski) reported
from
Bryn, England
AWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.
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Simon Jones
(@trfcjonesy) reported
from
Birkenhead, England
@virginmedia @kingkayofficial You have no idea about shit Broadband if you have never dealt with Talk Talk
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hazel hendriksen
(@HazelHendriksen) reported
from
Haydock, England
@virginmedia I have and no service tv service issues reported
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Rachel Barrett
(@Rach_Barrett) reported
from
Liverpool, England
@virginmedia WHY is your online accounting so so bad. Page never loads
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Norman Williams
(@52Normski) reported
from
Bryn, England
AWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia Well it’s just shit service! Both wired and wireless devices and on all devices
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Simon Jones
(@trfcjonesy) reported
from
Birkenhead, England
@kingkayofficial @virginmedia Ha ha . A keyboard warrior never fails with pathetic accusations
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Taylor
(@JohnTay89253533) reported
@virginmedia are impossible to contact. I've been overcharged £120 for overseas calls and i have tried to contact them for over a week now. They need more UK customer service staff. I'm on What's app at the moment awaiting a reply. Frustrating......
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Mark
(@calder82) reported
@virginmedia The problem is they tell you it’s raised and even give you a ref, had 3 req for manager call back, no calls received. When I go back to customer service they have no info or cover up the fact they don’t. Never an explanation why, just promise of another call which never comes
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Mrs McG
(@themrsdmg) reported
@virginmedia It keeps pixilating, over several different channels. HDMI cable was replaced on the last engineer visit, and he retuned something to fix it but it has started to happen again, over various channels.
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Dan
(@dannyms1990) reported
@MySummerBorn @virginmedia Found this alot recently, virgin media customer service staff finding difficult to answer simple questions so they just go quiet then hang up on you. Disgusting customer service.
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Mrs McG
(@themrsdmg) reported
@virginmedia Thanks for the reply. Of course, but to not even have an update after over an hour of waiting is rather poor. Tried again this morning, another hour of waiting to get connected, only for it to freeze as soon as it does! So frustrating!!!
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Eha_yes_b
(@Eha_yes_b) reported
Dear @virginmedia, I currently have a £20/month contract which increases to £27/month on 1st May. I just contacted your support & was offered £21/month until Aug & then £44/month. That's a deal? I can't afford any increase. Is this the support to people struggling with austerity?
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DilekEren
(@Dilenk_Eren) reported
@virginmedia It covers 8th March-6th April. Also, really confusing things happens. The direct debit payment for £69 was declined by my bank, barclays. Now I don’t have boardband connection because of payment issue. Additionally, I received an email from your resolvement team…
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Nathan
(@MallinsonNathan) reported
@virginmedia Well I thought this would have been sorted after two engineer visits in a week but problems is still there. There is another engineer coming out Monday, don’t understand what they will do when everything has already been replaced
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Twofooted
(@TTQTKK7) reported
@virginmedia It has been saying intermittent service to be resolved in 24th a for two days. The first service operator said there was no issue and the second said there was. I’m sure you can understand my frustration
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Sam Forshaw 💙
(@Sam_In_Manc) reported
@edmorrish @virginmedia The most common thread on my roads WhatsApp group begins with "is anyone else having trouble with their virgin media broadband?". I have no idea why they're still customers. It's so regular