Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 02/10/2026 09:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Widnes, Prescot, St Helens, Northwich, Ellesmere Port, Eastham and Warrington.

Loading map, please wait...
City Problem Type Report Time
United KingdomRuncorn TV
United KingdomLiverpool Total Blackout
United KingdomLiverpool Wi-fi
United KingdomWidnes Wi-fi
United KingdomWidnes TV
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • peachy_80 Chris Peach (@peachy_80) reported from Winsford, England

    @Dave_hampton @virginmedia @bt_uk I’ve got BT, good service from them but prices do rise from time to time.

  • JamesWelsh2 James Welsh (@JamesWelsh2) reported from Halewood, England

    @virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday

  • neil_pandb Neil Ashurst (@neil_pandb) reported from Warrington, England

    @virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets

  • awesome_walls Steve Wall (@awesome_walls) reported from Seaforth, England

    @virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!

  • djmikey32 michael old (@djmikey32) reported from Garston, England

    @XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia @NorthernOaf Feel free to look in to my non-existent service.

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!

  • djmikey32 michael old (@djmikey32) reported from Garston, England

    @virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!

  • andrewmoss76 andrew moss (@andrewmoss76) reported from Liverpool, England

    @virginmedia btsport 2 no signal missing the match here get it sorted

  • Jonesj1988 Jonesy (@Jonesj1988) reported from Liverpool, England

    @virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

  • TezzP Tezz P (@TezzP) reported from Haydock, England

    Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia

  • sandras_smith Sandra SmithMND (@sandras_smith) reported from St Helens, England

    @Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BernardThresher Bernard Thresher (@BernardThresher) reported

    @virginmedia I only ended up on WhatsApp after calling and being advised it was the better solution. Edwin has just asked what is wrong with my hub…again.

  • damienclarkson Damien Clarkson (@damienclarkson) reported

    @DelDelovely @virginmedia We are still having problems. Is yours working now @DelDelovely

  • BlackAsia21 BlackAsia (@BlackAsia21) reported

    @virginmedia It does not work I would like a callback from someone ASAP this is absolutely ridiculous the worst company I’ve ever had to deal with literally no customer service whatsoever I’ve been waiting for a callback since July

  • Cannesle Carol Annesley (@Cannesle) reported

    @virginmedia @TheTrailerGeek We have same issue reboot did nothing 😑

  • GavinMinton Gavin Minton (@GavinMinton) reported

    @virginmedia who can help us with our installation? If has been delayed and been on the phone for 1 hour, being passed to multiple people and no-one has a clue!

  • MaryPlanAhead Mary Meacham 🌻☮️ (@MaryPlanAhead) reported

    @vmbusiness we moved to a business line over a week ago. Our landline no has not yet been transferred and the BB didn’t work for four days last week. Today it is not working again. disgraceful service who do I speak to re either speedy repair or moving back to residential

  • Fullmet4lKitty KITTY 🌿 (@Fullmet4lKitty) reported

    @virginmedia But I get that every day. And because it’s okay again when it reaches 24hours it resets. Last night it said the link was down for maintenance so I couldn’t even try it. Honestly I’ve not had one full day where there hasn’t been an issue so far. It’s horrendous.

  • mhairicatherine Mhairi (@mhairicatherine) reported

    @virginmedia Can’t get through to anyone that can help me. Now spent over 2 hours trying to get through to someone who can help sort this out

  • Mataniels Stuart 💙💛 (@Mataniels) reported

    @virginmedia I mean my broadband contract - you can legally cancel within so many days I believe

  • oh_so_boatie Jessica Boatright (@oh_so_boatie) reported from Lincoln District, England

    @virginmedia Yes, issues showing. I've had to go to a cafe to work - so now as well as lost hours of income I'm down bus fare and refreshments so that I can use the the WiFi.