Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Newton-le-Willows, Birkenhead, Widnes, Chester, Ellesmere Port, Warrington, Runcorn, Prescot, Leigh, and Northwich.

City	Problem Type	Report Time
St Helens	Internet	10 hours ago
Liverpool	Internet	3 days ago
Newton-le-Willows	Wi-fi	3 days ago
Liverpool	Internet	4 days ago
Liverpool	Total Blackout	4 days ago
Birkenhead	Phone	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Ray Waring (@RayWaring) reported 15 seconds ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

• 
  Maureen StewartJones (@supergran22) reported 2 minutes ago from Eccleston, England

  @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

• 
  Jack Kelly (@realjackoh187) reported 3 minutes ago from Widnes, England

  @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

• 
  Emma (@EmmaZhaan64) reported 3 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Simon Roberts (@Simonrob1984) reported 6 minutes ago from Saughall, England

  @virginmedia why is the service down in Chester area? #virginmediadown

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 6 minutes ago from St Helens, England

  @virginmedia you are so crap we don't pay you to keep having problems daily

• 
  Tom Rushton (@tomrushton88) reported 13 minutes ago from Haydock, England

  @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

• 
  Alan Dean (@alandean1878) reported 19 minutes ago from Roby, England

  @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

• 
  Mrs Smith (@SmithysMaud) reported 19 minutes ago from St Helens, England

  @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

• 
  Tony (@AckerHeron) reported 20 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Ian Hawksey (@ShanklyBob77) reported 22 minutes ago from Aintree Village, England

  Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 23 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  Jo3r (@J0er_82) reported 33 minutes ago from Garston, England

  @virginmedia whys your Internet ****?? Never works when I want it to

• 
  DM 🦌 (@DaveMbootlebuck) reported 34 minutes ago from Seaforth, England

  @virginmedia No. Can’t get through. I’ve just submitted a complaint

• 
  Pauline Hall (@hall291) reported 35 minutes ago from Halton, England

  @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

• 
  Mrs Smith (@SmithysMaud) reported 42 minutes ago from St Helens, England

  @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

• 
  Andy McGill (@andrewjmcgill) reported 43 minutes ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  Andy McKeown (@AndyMcK1982) reported 46 minutes ago from Liverpool, England

  @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

• 
  Chris Wright (@ChrisWAzure) reported 50 minutes ago from Liverpool, England

  @virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty

• 
  Elaine Brown (@laineypb2109) reported 54 minutes ago from Birkenhead, England

  @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adam Tracey (@adamtracey8) reported 7 minutes ago

  @scoobiesue82 @JSSHERIFF1933 @virginmedia Has this issue been resolved for yous yet

• 
  Afterglo-Surrey (@AftergloSurrey) reported 8 minutes ago

  @virginmedia as normal another **** up from Virgin media how are they still doing business? Oh is it because they just take your money and don’t give a **** about service? Probably

• 
  Mr Nash (@Nasher6328) reported 9 minutes ago

  @OliverGMcManus @virginmedia Under UK law (primarily the Consumer Rights Act 2015), broadband services must be provided with reasonable care and skill and be of satisfactory quality. A complete outage lasting 7 weeks is almost certainly a breach, giving you the right to end the contract and seek a remedy (like cancellation without penalty or a refund for the affected period). Virgin Media participates in Ofcom's automatic compensation scheme for total loss of service (no internet at all via wired connection). You should already be getting ~£10.34 per day automatically after the first 2 full working days of reporting the fault. This doesn't directly let you cancel penalty-free, but it supports your case.

• 
  Tom Penfold (@tommyplop) reported 10 minutes ago

  Awful service from @virgin media again

• 
  Alissa (@Alissa_SarahLou) reported 13 minutes ago

  @virginmedia When are you going to issue a formal statement on the nationwide outage. Cm16 area been out since last Thursday, but for others I can see it's been a lot longer. Do right by your customers and issue a statement.

• 
  Chezza O (@LonelyLondoner) reported 17 minutes ago

  @virginmedia if I had a dollar for every time I lost network. The router just goes off? What is this? I mean what is the point of this? Run me my refund please

• 
  Clare Mackenzie (@SillymumClare) reported 18 minutes ago

  @markrmifsud @virginmedia Please provide details of the actual issue @virginmedia as it is clearly serious. Estimated fix in my area is now June 1st. That would be 5 days without broadband. Please don't reply from a script. Honesty and accountability are required for disruption on this level. Thank you.

• 
  Rhys (@vickdawg92) reported 19 minutes ago

  @virginmedia when is this wifi issue going to be sorted ******* **** show from you as a company 10 days at least now which started as a global issue to a local issue to a software issue to a problem with a box near me which still hasn't been sorted dates keep getting pushed back

• 
  Wirtz machine (@DavidVaughan5) reported 25 minutes ago

  @virginmedia Its ok I've managed to fix the issue, it was down to low frequency. Thanks its all sorted now.

• 
  Frazzz (@FrazzzYT) reported 26 minutes ago

  Like you cannot make this BS up am sick of how bad @virginmedia are. Clearly your automatic systems are busted. And you're making staff do double work to fix ITS problems