Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 12/27/2025 10:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Warrington, Birkenhead, Northwich and Runcorn.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomLiverpool Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • msmithuk22 Martin Smith (@msmithuk22) reported from Warrington, England

    Another week @virginmedia services down yet again, first they screw up my network up resetting everytbing, failing to listen multiple neighbours have no internet. Then call again and agree outage but don’t expect anything back we only compensate for more than 48 hours #badservice

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account

  • KateBoarman Kate (@KateBoarman) reported from Warrington, England

    @virginmedia I understand that, I told him I did not want to confirm details and would call in my own time, He was then very rude got angry and abrupt! It actually sounded like a scam. I am interested to know if it was virgin media agent as he needs more training!

  • helen_c_murphy Helen C Murphy (@helen_c_murphy) reported from Liverpool, England

    @virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia Because the install date has only been set today. Because your call queues are lengthy & when you get through to someone they don’t know what the issue is so hang up or transfer you elsewhere. I’ve not just called for a chat.

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia it's been a good day today I left @virginmedia as they were the worst company I have ever had to deal with..... I hope I never hear from you again

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia Working ok thay then dissmiss what I was saying putting the phone down.....rude and ignorant..... my wifi hasnt worked since it was put in and still doesn't..... worst service I have ever experienced

  • toshlfc anthony dowling (@toshlfc) reported from Liverpool, England

    @spuddy1878 @virginmedia Try logging out in your phone and then login on your iPad might only be able to log on 1 device at a time 🥴👍🏻

  • neilrstanley Neil Stanley (@neilrstanley) reported from Warrington, England

    @virginmedia Not sure I can replicate problem now I’m successfully logged into the app.

  • glynfletcher Glyn Fletcher ⭐⭐⭐⭐⭐⭐ (@glynfletcher) reported from Liverpool, England

    @virginmedia are just great, takes 25 mins to speak to someone who cant help or understand the problem so they put me though to the "concern team" but I'm cut off whilst on hold !

  • paisleymarley18 KloppLFC (@paisleymarley18) reported from Birkenhead, England

    @robcmay @virginmedia That's Public's problem in 11 years of tory Britain. Company profits absolutely soared, Public's rights completely disappeared. Know one to turn to to fight

  • SteveMulville Steve Mulville (@SteveMulville) reported from Seaforth, England

    @_currie @JoBlytheTV @kerriegosneyTV Looks good John and thanks for sending pic. At this rate i will be able to cancel my Virgin Media package ha📺👍never usually home in time🚚

  • woodsholistic Woods Holistic Wellness (@woodsholistic) reported from Roby, England

    @virginmedia @richardbranson Despite receiving a text message to say the fault in my area has been resolved I still have no service at all. TV, Phone and Broadband are all down.

  • g8uck Graeme Buck (@g8uck) reported from Widnes, England

    @virginmedia is there currently an issue in the Wa8 7dd area are WiFi went of over an hour ago have carried out the usual health checks but no joy and can’t get through on the phones!

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    @virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Hi, Website says no known issues, however landline has been down since yesterday morning. Engineer booked for Monday, however we have an extremely sick relative who needs to be in contact, nobody on phone (from mobile) is helping with call transfers!

  • Bridgey36 Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from St Helens, England

    @virginmedia Can I cancel , pause my sports subscription until this virus is over.

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia CW I give up 🤯 I’m happy with the install date they’ve given. The issue is the service, repeat calls and failed promised along with the 143mins calls to you along with an hour on webchat. Erik tells me the charges for calling are my fault as free from virgin but line not active.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MrKenE Mr.E (@MrKenE) reported

    @virginmedia I called them Monday & yesterday still no news or info of what is the problem. I wish Virginmedia/ could just get me up and running. O2 do 4G wifi routers I wish I was able to have one while I wait for the ground works to be done.

  • bonfiee Bond|George (@bonfiee) reported

    @virginmedia Hey, Whatever work you did recently in my area IT MADE MY INTERNET WORSE, YOU ARE AWFUL INTERNET PROVIDERS

  • m1k3ydan Haynsie (@m1k3ydan) reported

    @virginmedia Done all that and everything else that VM ask!! It’s got to the point that if it does go out I don’t even bother contacting you as it more painful than the outage… I understand the complexity of outages but it don’t take much to ensure your clients are informed correctly!!!

  • chillingandy1 Andrew Evans (@chillingandy1) reported

    @virginmedia The fact ur not condemning the guy who is harrasing her is amazing good job one of ur colleagues i have to spoken to from cancelations can see how many times the same guy has wrang her today alone n have taken steps and raised a complaint regarding this guy so we will see

  • petch_dave 𝓓𝓪𝓿𝓮 (@petch_dave) reported

    @virginmedia Don’t need a service checker page to know that I have zero tv and zero broadband. Can’t even view the regular free channels.

  • BMcK123 Billy (@BMcK123) reported

    @virginmedia Why are we not able to get red button service on Sky Sports Golf

  • pdeboiserie Pieter De BOISERIE 🔶🇺🇦 (@pdeboiserie) reported

    More outage issues from @virginmedia in #RG4 this went down last night at around 21:00 and so far I've had no connection. When will this be fixed!

  • LisaRey29691521 Lisa Reynolds (@LisaRey29691521) reported

    @virginmedia appalling service being received. Someone from the wayleave team needs to contact me urgently before i take further action.

  • KimberleyHamilt Kimberley Hamilton (@KimberleyHamilt) reported

    @virginmedia I have been trying to speak to someone in your Customer Relations Department and now on the 3rd day and still no further forward, was told that the chat was quicker… hate to see the waiting times for the phone calls, need people not robots 😡

  • EdwardcB1968 Edward Blunt (@EdwardcB1968) reported

    @virginmedia ridiculous,over 30 years a customer,how do expect to keep customers when you charge existing customers nearly double the cost of a new customer,then to add insult you don’t send the return box but tell me your picking up your equipment during the day,wedo go to work