Virgin Media Outage Report in Runcorn, Borough of Halton, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, St Helens, Widnes, Runcorn, Prescot, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
Phone | |
| St Helens |
TV | |
| Widnes |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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DUMBO
(@DumboFi) reported
from
Golborne, England
@virginmedia any chance of a new remote your website is broke and your call centres hang up very rude
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Shaun Glover
(@shaunyg1985) reported
from
Warrington, England
@virginmedia @O2 Poor timing this announcement seeing as my broadband seems to be down! Northwest England..
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Ya Ma's Athletic ⭐️⭐️⭐️⭐️⭐️⭐️
(@philroue10) reported
from
St Helens, England
@O2 network is shocking now u have merged the @virginmedia anyone else havin the same issues can connect calls , internet slow as Car with 1 wheel if any at all. Utter shite
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
WiFi app and it says nope I’m not working at all. The Virgin media account app says I’m not the main account holder but I am and always have been. Virgin customer service and products score out of 10 for brilliant is 1 for rubbish
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Why have you rang me twice today offering to fix my broadband issues when I HAVE NOT called to report any??? Cold calling at its finest!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I deleted the apps from my phone to reinstall and try again but now they won’t download and my friend has the same issue of not the account holder when he is on app
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia any more movies/box sets from you as we don’t have the latest TiVo box to support them OR we transfer WiFi suppliers from EE to Virgin!! The word ‘blackmail’ springs to mind!! In the meantime the engineer is going to return with a replacement like for like TiVo box -
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Thanks for your response. We tried on numerous occasions to get it back last night and on the occasions it did kick in it would stall again part way through so we would have to start the process all over again. We closed down the TiVo box to reboot but this
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Phil
(@philstandish) reported
from
Bryn, England
@virginmedia Hi. I've had major issues since I rejoined Virgin just before Christmas. I was passed to the Elite team, who did what they could to resolve the Wi-Fi signal issues I was having. Now in the last 48 hours the WiFi has gone down twice for several hours. But yesterday TV & phone too
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Hi - after holding for 25+ mins I spoke with an individual who arranged for an engineer to call the next day which was excellent. Unfortunately it transpired that we were not eligible for a new upgraded box because you did not support our WiFi which means we either don’t purchase
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia movies we recently purchased. It’s important to note that we don’t have any WiFi connection issues with Netflix etc.
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
WFH really would be so much easier if @virginmedia internet didn’t just bomb out!! Literally so fed up with the poor service, and issues never being resolved, even complained and never received a phone call although they told us they phoned 😡😡
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia didn’t resolve it. The error codes seem like delaying tactics as each time it would tell us it was something else that was the problem. Even when we did get to watch some of the episode it was stuttering at regular intervals. The same also applies to the two
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@wilkinsonpete @virginmedia Its appalling mate. Its flagged up daily on here. In a couple of days. You will be contacted on here asking is there any way they can help. Joke of a company.
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leanne
(@leannef55) reported
from
Aintree Village, England
Virgin Media and Sky viewers. Is yours the noisiest, most horrible sounding thing when your remote falls off the settee and hits a wooden floor? Virgin remote holder here- massive yes from me! 😖
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🌸🐾originalkitten 🐾🌸
(@originalkitten) reported
from
Birkenhead, England
@virginmedia I’ll pass. Virgin can write to me then if they want me. I’m not sitting on a phone for an hour, being passed from pillar to post, not being able to hear cause of awful connection and background noise. Having to repeat myself over and over is not how I wish to spend my day.
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Toby Varsanyi
(@tvarsanyi) reported
from
Bryn, England
@virginmedia after 15 years loyal custom I decide to cancel my contract because I am moving home and you charge me £50 in cancellation charges. Classy. I won’t be using you again.
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ste donnelly
(@ste19410949) reported
from
Widnes, England
@virginmedia speeds are crap again
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
Is there a problem with the wifi @virginmedia in liverpool 🤔🤔🤔
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
@virginmedia Cant sign in as it's the landlords account 🙄🙄🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leigh
(@leigherin88) reported
@virginmedia Yes. I have followed all of your process. I made a complaint 8 weeks ago and I’ve received no response. You can’t appreciate my frustration. I’m disabled and can’t use my office that’s equipped to help me because the internet doesn’t extend beyond my living room.
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CryptocurrencyEducator
(@btccryptowealth) reported
@virginmedia @virginmedia it says know issues, should be fixed by 14:00, that is half a days wages. The issue started yesterday evening why does it take so long to fix
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Leigh
(@leigherin88) reported
@virginmedia Your engineer installed my router above my gas and electricity meters. I can’t move the router because of how it was installed. The signal won’t leave my living room. I have explained this 1000 times already and I’ve received no help.
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Shaun Regan
(@sregan61) reported
@virginmedia @haylsnewsam Hi Hayley, we live in N7 and have had the same issue with Virgin (plus TV streaming dropouts) since Monday. Any updates from them? Thanks, Shaun
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Skye フローズン
(@Ehviiate) reported
@virginmedia no Internet since midnight, says it's a problem with dns servers, router turns into a disco ball with it icons flashing green from time to time, on the router it says WiFi is working but it's not, Internet - no access, invalid ipv4, 5ghz not connected. Need asap help
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Skye フローズン
(@Ehviiate) reported
@virginmedia are there any customer/ technical support guys available right now. I have an issue with my Internet, something to do with DNS server/ connection
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neil flockton
(@nflockton) reported
@virginmedia Hey Virgin Media you lied to me again!!! You’ve sent me another questionnaire asking how you did after fixing my problems? YOU DIDN’T YOU TURNED UP ONCE AND JUST LEFT IT. I’m cancelling at the weekend you’re a joke! 🤡🤡🤡🤡🤡🤡🤡
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Anastasia Demetriou
(@anaagdagd) reported
@virginmedia @YodelOnline hi still no text- can someone let me know if this is coming today? I can’t stay at home and wait for a package that may never arrive.
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Lucas Duffy
(@LucasDuffy93) reported
@virginmedia No more devices than usual, and when I ask to speak to them I'm told that they don't have a contact number. I emailed back to the resolution email and haven't had a response. Genuinely an appalling service I've had from Virgin Media. Only resolution is to try to sell me products.
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Bruce 🦇🦘🏖
(@Bruce43454388) reported
@virginmedia so, here we are again Virgin; no internet!! Seriously can you not keep the Service running for more than a week. Of course your status in my area says that there are no problems; never is but I know there are issues - Bristol area.