Virgin Media Outage Report in Runcorn, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Widnes, Prescot, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Widnes |
Wi-fi | |
| Widnes |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
Internet down no good when working home #virginmediadown #virginmedia
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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Laser Lux, Wigan.
(@TheWiganParky) reported
from
Haydock, England
@virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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Sarah Hill
(@Its_Sal_Queen) reported
from
Liverpool, England
Would love to be able to start work @virginmedia, but the Internet is down.
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Andy McGill
(@andrewjmcgill) reported
from
St Helens, England
@virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!
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Berni Turner 🖤🌹
(@BLTwitchy) reported
from
Liverpool, England
@virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled
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Jonesy
(@RWBJ1997) reported
from
Liverpool, England
@virginmedia your customer service team is proper shite. Your router is in the bin outside ours
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DM 🦌
(@DaveMbootlebuck) reported
from
Seaforth, England
@virginmedia No. Can’t get through. I’ve just submitted a complaint
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Cambo
(@cambo691) reported
from
Birkenhead, England
@les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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Laser Lux, Wigan.
(@TheWiganParky) reported
from
Haydock, England
@virginmedia If my bill went down with my speed, I wouldn't mind.
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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DM 🦌
(@DaveMbootlebuck) reported
from
Litherland, England
@virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.
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(っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ
(@beakybox) reported
from
Litherland, England
@virginmedia broadband being down again, how, why
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Jemima
(@JemimaCamhs) reported
from
Garston, England
@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chloë
(@CloopR) reported
Hi @MartinSLewis, have you been getting feedback on @virginmedia not letting people cancel recently? Not giving customers any means to cancel, even when out of contract. It’s quite shocking, particularly over such a financially difficult period!
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Sam
(@Sam_Rigg1) reported
@virginmedia We had an engineer round that said they couldn't expand the capacity as it would mean people lose internet for more than a day so basically they will never fix it.
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Greg hook
(@gregarus) reported
@virginmedia Also told the managers decision has been emailed (it hasn’t) an absolute poorly handled situation by @virginmedia and will NEVER use your services again whatever the outcome
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Chloë
(@CloopR) reported
Do you think it's appropriate and moral to not give your customers any means to cancel, @virginmedia? And when they finally get through and do cancel, you just disappear so that their cancellation doesn't count? Do you think that's okay?
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Joee⚡️
(@Joee_Sp) reported
@virginmedia customer service are an absolute disgrace, several complaints and callbacks not handled.
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Charlotte Graham
(@1964Charlotte) reported
@virginmedia How was I supposed to get on to the Service Status Checker with no internet? I don't have a smartphone.
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Chloë
(@CloopR) reported
@AimeeRivett7 @virginmedia There must be something that can be done about this 🤔 not letting your customers cancel has to be illegal?!
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Matt Slocombe
(@matthewslocombe) reported
@virginmedia Thanks. It says there is a network issue
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GM Rod
(@GMRod_) reported
@virginmedia Sorted it over the phone. But listen, I’ve been utterly disappointed with the service from day one since I first signed up over three years ago. Nothing but problems every step of the way when moving address, upgrading speeds... -cont-
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Zeesh
(@Zeesh777) reported
@virginmedia Hi my service was down all of last Friday please advise?