Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 10/08/2025 16:40

October 08: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, St Helens, Widnes, Ellesmere Port, Warrington, Prescot, Birkenhead, Leigh and Roby.

Loading map, please wait...
City Problem Type Report Time
United KingdomRuncorn Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSt Helens Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    Problem with @virginmedia in my area. Unable to watch @jamie_murray & @BrunoSoares82 To say I'm miffed is an understatement. 😠😠

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly

  • alandean1878 Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Hi, I've been on to the Service Status line, no issues. Used My Virgin Media app no issues raised with Broadband or TV provision. Still picture break-ups on some channels.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Planned work which is fine but the advert in writing and on the tv makes it sound good that you get data on your Virgin mobile if your broadband ever goes down. Just finding the contact for trading standards

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @CISASUK yet again you have closed my case without adjudication being completed??? I am starting to think you play a part WITH Virgin media now Extremely poor

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end

  • alandean1878 Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Still a problem. Programmes we recorded Thurs & Friday are unwatchable (& not available on Catch Up for some reason)

  • garye1969 gary eaves (@garye1969) reported from Bryn, England

    @mikelavelle93 @virginmedia If it is ask them to upgrade you because of how crap it is. It should be free.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Engineer just left. Has sorted the problems with all 3 sets. Very considerate explaining everything to me.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now

  • alandean1878 Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia It's worst on 601 BBC News where either part or all of the screen pixilates. But it happens on other channels to a lesser degree.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Yes I know! They are doing essential works but you say broadband outage and you get data on your phone. That is a breach of trading standards as apparently you don’t do that

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia just found out as I’m an oomph customer on volt I should get broadband of 350 but getting 53 jitter is beyond a joke too. What happened?

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kja_chilli Kevin (@kja_chilli) reported

    @virginmedia hi guys I've only had broadband with you guys for a week and I'm already experiencing problems. WiFi seems to have gone down. I've turned off and on the router but it's still not working. Please help!

  • Hikari_Yamii Josh (@Hikari_Yamii) reported

    @virginmedia why are you not taking ownership of the problem you caused?

  • Feintified Mikey │ Feintified │ (@Feintified) reported

    I must be the only person that never has issues with @virginmedia broadband, Like my internet never goes down or anything...

  • KatherineMcKeen kat (@KatherineMcKeen) reported

    I actually hate @virginmedia I’ve had no tv or internet for 10 days! Had a technician out Thursday and had a repull this morning and I still don’t have internet! The call centres are ****! I literally hate life right now! I just want to watch the football 😩

  • Taobane Taobane (@Taobane) reported

    @virginmedia internet outage in the Bromley area can you advise when this will be back up and running?

  • philrichardsuk Phil Richards (@philrichardsuk) reported

    @virginmedia Just had cold call from someone who introduced themselves as one of your technicians and wanted to carry out some diagnosis of our broadband connection. Number was 01249 326377. I am a customer. Genuine call from support team?

  • Hikari_Yamii Josh (@Hikari_Yamii) reported

    @virginmedia how do you have area outages in the same area 2 days apart? How are you that shambolically bad as a company?

  • DellB0II Dell Boii (@DellB0II) reported

    @virginmedia Internet was working yesterday speed was very slow, but was working. Now today no internet at all. Got a notification that the outage has been fixed still not working, getting ridiculous now. @virginmedia

  • 8_Bea_8 Bea (@8_Bea_8) reported

    Absolutely appalling customer service from @virginmedia. They've started my elderly fathers contract before the service is available and now expect him to wait a month without internet. I'll be cancelling it and not using @Virgin again for broadband.

  • Hikari_Yamii Josh (@Hikari_Yamii) reported

    @virginmedia why is no one communicating? I told you about this problem 8 hours ago