Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Warrington, Northwich, Birkenhead, Prescot, Billinge Chapel End, Runcorn, and Chester.

City	Problem Type	Report Time
St Helens	TV	12 hours ago
Liverpool	Internet	21 hours ago
St Helens	Internet	1 day ago
Warrington	Internet	2 days ago
Northwich	Internet	3 days ago
Liverpool	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Chris Wright (@ChrisWAzure) reported 1 minute ago from Liverpool, England

  @virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...

• 
  Alan Dean (@alandean1878) reported 3 minutes ago from Roby, England

  @virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!

• 
  Pauline Hall (@hall291) reported 5 minutes ago from Halton, England

  @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

• 
  Billzy (@Billzy79) reported 13 minutes ago from Liverpool, England

  @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

• 
  Colette Ellison (@colette2511) reported 16 minutes ago from Warrington, England

  @virginmedia No not going through it it’s too long and I don’t have time. Just wanted to everyone know that vm is a bad company and are robbing gets. Trading standards have been told and I’m 💯 % sure that there’s thousands of people doing the same

• 
  Colette Ellison (@colette2511) reported 17 minutes ago from Warrington, England

  @richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡

• 
  Colin (@ColinBe76578911) reported 23 minutes ago from Liverpool, England

  @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

• 
  Nicola Bates (@Nicolajb87) reported 25 minutes ago from Liverpool, England

  @virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap

• 
  Tim Jackson (@TimmyJ1972) reported 31 minutes ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

• 
  Mrs Smith (@SmithysMaud) reported 35 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

• 
  (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported 37 minutes ago from Litherland, England

  @virginmedia broadband being down again, how, why

• 
  Maureen StewartJones (@supergran22) reported 37 minutes ago from Eccleston, England

  @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

• 
  Jemima (@JemimaCamhs) reported 44 minutes ago from Garston, England

  @virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks

• 
  John Kelly (@John_Kelly17) reported 45 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  Andy McKeown (@AndyMcK1982) reported 46 minutes ago from Liverpool, England

  @virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?

• 
  Jack Kelly (@realjackoh187) reported 46 minutes ago from Widnes, England

  @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

• 
  Berni Turner 🖤🌹 (@BLTwitchy) reported 47 minutes ago from Liverpool, England

  @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

• 
  Simon Roberts (@Simonrob1984) reported 53 minutes ago from Saughall, England

  @virginmedia why is the service down in Chester area? #virginmediadown

• 
  Jack Kelly (@realjackoh187) reported 57 minutes ago from Widnes, England

  @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

• 
  Matt Attwood (@mattwood1702) reported 60 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  G R A H A M (@___GJS___) reported 5 minutes ago

  @Andysbrett @virginmedia One of the worst customer service departments out there!

• 
  Joel Sheppard (@joelshepp) reported 9 minutes ago

  @virginmedia It is absolutely diabolical; The usability is horrific; The interface is horrendous; You cannot recover deleted items; The recordings do not split between movies and TV shows; and The audio function on the remote control never works. How do I stop the constant upgrade messages?!!

• 
  Kathryn Barrow (@kathrynbarrow) reported 9 minutes ago

  @virginmedia When will the broadband and TV issue be sorted in KT2?

• 
  Robert Taylor (@rabtaylor1981) reported 10 minutes ago

  @virginmedia any idea why it has to be so difficult to actually speak to anyone? Both TV boxes no longer work right, received an email saying a new box was coming but only got a remote for a box I don't even have! Can anyone help??

• 
  CrankyGeek (@pepetideo) reported 10 minutes ago

  @virginmedia you should not be glad. You should be ashamed of your terrible track record so far

• 
  PMAC (@BigPaul91) reported 18 minutes ago

  Had 3 @virginmedia engineers round in the last 7 days (for the most part good people no blame) but my broadband is still broken. The Mythical network team will get to me when they get to me … I’ll be off then to a new provider who gives a ****.

• 
  Sean Pearson (@soapyrct) reported 28 minutes ago

  @virginmedia @DjmarkieT Why do you always ask people to DM you? You will just say there is nothing you can do so call the call centre. Also why is your service so bad? You are genuinely the worst company I have ever dealt with!

• 
  Martinayres65@outloo (@Martinayres65o1) reported 28 minutes ago

  @virginmedia You’re already aware of the issues, I have an ongoing complaint regarding this. You already have my complaint reference as I gave it your caller today. Who promised someone would ring today. I just need virgin to promise they will restore my Wi-Fi ASAP

• 
  MARK KIRK (@kirkycando) reported 31 minutes ago

  @virginmedia @keithapearson I agree ,been much happier and have a lot more time on my hands since I left and don't have to be ignored by their customer (lack of) service.

• 
  Irvine sparrow (@IrvineSparrow) reported 32 minutes ago

  @virginmedia Just received the email to cancel my contract with @virginmedia so hopefully yes.