Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, St Helens, Warrington, Northwich, Chester, Liverpool, Prescot and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Phone | |
| St Helens |
Internet | |
| Warrington |
Internet | |
| Runcorn |
Phone | |
| Northwich |
Internet | |
| Chester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
Aaaaand @virginmedia broadband is down again. Useless.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.
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heather
(@heatherjoy3) reported
from
Ellesmere Port, England
@virginmedia since power out earlier my phone has died. Any help please. Ch66 2rz
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.
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Tony Zeverona
(@Childwallcable) reported
from
Liverpool, England
@virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia Hi it’s media service I cannot set up an account please help
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Leigh Wynne
(@leighwynne33) reported
from
Seaforth, England
@micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh
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Zara
(@zaracharles) reported
from
Liverpool, England
TWO hrs spent on to @virginmedia trying 2 fix my continuous starting up screen. Was promised a call back the following evening, which never happened !!! Feel I have been more than patient, to be majorly let down #whatamipayingfor 😡
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JoelJelen
(@JoelLJelen) reported
from
Liverpool, England
@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
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Neil
(@spuddy1878) reported
from
Liverpool, England
@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
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Barry Walters
(@BarryWalters7) reported
from
Seaforth, England
@virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia hi can you help me sign in been trying to contact customer services for over 2 hrs tonight
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Alex Downes
(@flux_blair) reported
from
Liverpool, England
Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tommaths in Museums AMIMA
(@TeaKayB) reported
Circle 2: "You've found another option, and tested it, but here are some spurious pseudo-technical reasons why our service would be better at nearly three times the price." (@virginmedia)
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M K 🇵🇸
(@mkthedon119) reported
@virginmedia LE5 area in Leicester, Internet has been down for an hour now. Can't use your ****** service checker as it doesn't even bloody load.
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anyonebutmecosplay
(@anyonebutmecos1) reported
@MattyRatty55 @virginmedia Having the same issue in Bicester - notes an issue online but doesn't provide any estimated timescale! Trying to WFH and it's impossible!
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Truthful Warrior
(@TruthfulWarrio2) reported
@zeninternet If I take your Fttc service and when City fibre arrives can I switch penalty free? @virginmedia contract is up soon and don't want to lock into another 18 months with them. City Fibre is on it way
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Journobird
(@JournoBird) reported
Oh @virginmedia why are you so cruel? No internet again today and nobody to fix it. Why do you torture me so? 😭
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Matthew W 🏴🇬🇧🇺🇦
(@MattyRatty55) reported
@virginmedia Hi, yes, it's just saying "looks like there's still an issue with your connection". I've turned the hub on and off a fair few times now, all lights appear on the front and then it goes back to normal but still no WiFi connection
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(((Sarah Wilson)))
(@BeaHorn254) reported
@virginmedia Apparently you have told a neighbour by phone that it won't be fixed til 15th. That's over a week of problems. Not great service!
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Samantha Taylor
(@Equi_Services) reported
@virginmedia Still connection problems across the area
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Tommaths in Museums AMIMA
(@TeaKayB) reported
"We realise you're only here to close your account and want to make the process as convoluted as possible in the hope that you'll realise that extortion is preferable to turning this particular handle. While you wait please enjoy one terrible song on repeat." (@virginmedia)
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Black Lives Matter!
(@JasonPaulPark) reported
The issue has been ongoing literally since my contract started. When it was £30 for 70% uptime 200Mbps and 30% sub-20Mbps it was fine. But then it leapt to £60 and it's never been improved. In 18 months of engineer visits and calls. Utterly disgraceful @virginmedia @Ofcom