Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 01/28/2026 13:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool TV
United KingdomLiverpool E-mail
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • Kayls3457 Kayleigh Speakman (@Kayls3457) reported from Abram, England

    @virginmedia Again fully appreciate and understand that. However, elderly vulnerable person has to rely on this service and it is intermittent and not reliable

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia There’s no known issues. I shouldn’t have to spend 30 mins on hold trying to get through to you to have an issue corrected that hasn’t been done as part of my contract agreement. Shouldn’t you be able to call customers when you have an agent free who can make outgoing calls?

  • the_eporter 𝕿𝖎𝖒 𝕷𝖞𝖙𝖍 (@the_eporter) reported from Ellesmere Port, England

    @virginmedia Hello, myself and a friend are having problems with our remotes not working with our virgin media boxes and would like to know how we can get replacements. Tried contacting on the phone. If there is another number or email we can use could you please forward? Thanks

  • AlisonHopkin Alison Wright ♌️ (@AlisonHopkin) reported from Ellesmere Port, England

    So I first get a call claiming to be from @skytv about tech issue on my broadband I said how’s can that be (I’m not with them) they hang up. Not more than 30 mins later same type of call claiming to be @virginmedia about same issue. Numbers calling me are 01639686677, 01793635483

  • JuiceTerry9 The Clawless Lobster 🦐 (@JuiceTerry9) reported from Garston, England

    @AidyDews @ALANMYERSMEDIA @virginmedia That’s exactly what happened to me. Upgraded to 500mg and the speed/coverage got worse. They ended up giving me 1 Gig for the price of 500mg & a hub4 because they couldn’t fix it. Took me about 10 hours & years off my life to sort out. Nightmare.

  • RockyPallyEVO Jason Shaw (@RockyPallyEVO) reported from Chester, England

    @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

  • JuiceTerry9 The Clawless Lobster 🦐 (@JuiceTerry9) reported from Garston, England

    @ALANMYERSMEDIA @virginmedia Absolutely incompetent. Takes an hour to speak to someone, they then tell you you’re through to the wrong dept and pass you back in the queue. Took me 2 months to sort my internet out recently. Awful service.

  • Kayls3457 Kayleigh Speakman (@Kayls3457) reported from Abram, England

    @virginmedia I appreciate that, however, this is not the first time and I'm guessing it won't be the last. Praying a lot of money for a service that doesn't work!

  • JoeHolmes1994 Joe (@JoeHolmes1994) reported from Leigh, England

    @virginmedia are actually have the WORST customer service ever. No wonder they have never won any awards

  • richdavies123 Rich (@richdavies123) reported from Ellesmere Port, England

    @virginmedia please can you fix the terrible signal/interference on the Joshua v Pulev PPV. Ive just missed a whole round of the Bakole fight!!

  • Johnny_Maxwell Johnny Maxwell (@Johnny_Maxwell) reported from Widnes, England

    @virginmedia @SkySportsBoxing @skysportsboxoffice absolutely shocking coverage on the boxing tonight. £25.95 for pixelated and freezing coverage. Refund please or sort ya **** out!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

  • joanreece jo m b (@joanreece) reported from Liverpool, England

    @virginmedia why is your internet so rubbish? We get a bit of rain and wind and the whole TV goes off with no connectivity its woeful. We have sat here for a few hours now with no tv at all and were paying £49 a month for wifi that doesnt work!!!

  • DarrenMoggie66 Darren (@DarrenMoggie66) reported from Warrington, England

    @virginmedia how can you put my bill up yet new customers can have the same for £30.00 cheaper ,20 years a valued customer but no incentives to renew my contract

  • jm_donnelly James Donnelly (@jm_donnelly) reported from Birkenhead, England

    Not just me then? Twitter tells me everything I need to know @virginmedia your broadband is unreliable, has been unreliable for weeks & I feel like i’m wasting money. No this isn’t an isolated issue you just need to pull your finger out & stop ruining my evenings its 2020 ffs!

  • KaraOrford Kara Orford (@KaraOrford) reported from Garston, England

    @virginmedia is there an issue with connectivity in L18 this morning at all please? My network is dropping out constantly and I can’t get anything done 😩 #pleasehelp

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia The text messaging team that says it aims to respond within 4 hours but hasn’t responded to me since 11am yesterday? Basically I have no option now but to sit on hold in a queue for 30+ mins to fix a problem you’ve created by not upgrading me. Your customer service is awful.

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia seen on your website you offer a free WiFi booster for 1Gig fibre customers. How do I get one? The WiFi sucks in some rooms

  • lynielou72 Lyne (@lynielou72) reported from Warrington, England

    @virginmedia No these error has been for weeks, they bought a new TV today because they thought that was the problem it isn't and we can't speak to a human being.

  • RockyPallyEVO Jason Shaw (@RockyPallyEVO) reported from Chester, England

    Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

  • Kayls3457 Kayleigh Speakman (@Kayls3457) reported from Abram, England

    @virginmedia After weeks of a landline service being non-existent I was assured this would be fixed yesterday, it's not! Vulnerable isolating person relies on this to keep in touch and in emergencies. Not good enough yet again. Fed up of feeling fobbed off!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • K1lyr Omar Hussain (@K1lyr) reported

    @virginmedia It’s not working

  • arokib80 Abdur Rokib (@arokib80) reported

    @virginmedia What's the compensation policy on the outage and can I give my notice for not getting what I am paying for?

  • BrianMCape Brian Cape (@BrianMCape) reported from Birmingham, England

    @virginmedia Another fail. Well done 👏🏻

  • Levi_Fitton Levi Fitton (@Levi_Fitton) reported

    @virginmedia Would love too but o2 is down also 👌

  • Tommyboyle_71 Tommy71 (@Tommyboyle_71) reported

    WTF ARE YOU PLAYING AT @virginmedia Every single month for 5 months I have to spend hrs dealing with Muppets who don't give a f#ck. My bill is wrong every month & every month I have to go through BS & get no where, I've even made an official complaint yet nothing back from you😡

  • Janet_Greaves75 JanLu 🇪🇺🌹🐝🌱🍷🥾 (@Janet_Greaves75) reported

    @virginmedia We have had over 2 months of appalling service...hard to summarise that.

  • StelucBrooks Steluc Brooks 🏴󠁧󠁢󠁷󠁬󠁳󠁿#FBPE 🇪🇺🌹 (@StelucBrooks) reported

    @virginmedia Do you not think I have been trying this for a month? The broadband in this area is not fit for purpose and you are providing a shoddy service.

  • JimsArcher James Archer (@JimsArcher) reported

    @virginmedia Install date moved to 21st October. Not acceptable, totally let down. Cancelling agreement

  • un_titled01 Rᴇᴜʙz ✊🏾 (@un_titled01) reported

    @virginmedia internet not working! Help. Please.

  • bftwni BEER FROM THE WOOD ® (@bftwni) reported

    @virginmedia No. I thought the problem would be outside the premises. Should I do that?