Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, St Helens, Warrington and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Northwich |
TV | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Northwich |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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hazzalad
(@lfc_shirts) reported
from
Seaforth, England
@virginmedia any help?
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
@virginmedia your Internet sucks
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid
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murf
(@JohnMurphy9172) reported
from
Liverpool, England
@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
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Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.
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John Kelly
(@John_Kelly17) reported
from
St Helens, England
@CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.
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Ducky 🇺🇦 🎃 👻
(@duckyblog) reported
from
Tyldesley, England
@virginmedia Issues with all VM services in my area says expected fix by 4:40pm today.
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phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.
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Lee
(@Crosby71) reported
from
Seaforth, England
@_Ludachris @virginmedia Not any more, got **** of them ages ago
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Forman
(@Forman5Craig) reported
@virginmedia Sorry but now not sorted. Now being told that I need to contact Netflix to cancel it. Makes no sense when I didn’t subscribe. Thankfully some nice guy from Newcastle is currently looking into it. Not ideal that this has happened though. Contract is up for renewal in May
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Chuggs
(@Chuggley1) reported
@virginmedia I know the excuses. But never been pushed to move like this Even @SkyMediaUK is now far cheaper But I may just look at getting Internet off another provider and free view. I'm sure I won't be alone moving suppliers
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Siobhan Collett
(@SiobhanCollett) reported
How do I access your live chat @virginmedia ? I’m still having issues. All my accounts - bank accounts, everything - are linked to the email address you have supposedly deleted.
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Museum Lover
(@bristolfemuse) reported
@virginmedia hello! New customer for Broadband, TV & Phone package. Just received equipment but Stream remote (with batteries) is MISSING. Please can you help? Tried to phone for help but very confused by all the messaging!
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annalise lj
(@annalise_lj77) reported
@virginmedia Been down for about 3/4 hour
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Craig Forman
(@Forman5Craig) reported
@virginmedia I made a service call on 9th January as there was a technical issue. This was the date Netflix was added, without any discussion at all about Netflix. Why would I add a service I already pay for? Doesn’t make sense
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Graham Smith
(@Grmbles) reported
have really enjoyed how often @virginmedia have called me as a valued customer to ask if i want to pay more (almost twice as much) for my internet connection than a new customer. really makes me feel very valued.
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Craig Forman
(@Forman5Craig) reported
@virginmedia Im at a loss to understand why Virgin Media added Netflix to my account without my authorisation yet claim only Netflix can cancel it. I already have an existing contract with Netflix. Lots of hassle and expense I can do without purely down to an error from Virgin Media
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Minky
(@Minky_monkey) reported
@virginmedia They failed to understand the issue, failed to resolve it. And have insisted on reissuing the contract. I am now on the phone to faults who have again confirmed the box is faulty. They've agreed to send an engineer, but cannot do so as there is an issue on the system...
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Suzanne (Sue) Cartwright 💙💙
(@StourbridgeSue) reported
@virginmedia I have just tried to add the email address agai and hey presto, success. Thanks for your help.