Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 12/10/2025 23:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, St Helens, Warrington and Runcorn.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomNorthwich TV
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomNorthwich Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Better rip the cable out of the wall and find a decent service.

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    @virginmedia is there problems in halton/Cheshire area please ?

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Rang them before (not very helpful). The Network has now dropped out for the 4th time today!!!

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Have spoken to them (not overly helpful)... The Network has now dropped for the 3rd time today!

  • MILoft91 Mark (@MILoft91) reported from Haydock, England

    I’m paying for 500mb broadband and it’s averaging 15mb?! Wtf @virginmedia

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @FairCop_ @virginmedia Disgusting as ever. Shocking customer service.

  • ShaunAFitzy78 Shaun Fitzsimmons (@ShaunAFitzy78) reported from Birkenhead, England

    @DaveRidgway2 @virginmedia 'We are experiencing really high call numbers at this time, most issues can be fixed online, or you may like to call back another time'...

  • AmandaDavies07 Amanda Davies (@AmandaDavies07) reported from Warrington, England

    @virginmedia appears to be an issue with broadband / internet / phone in Warrington, Cheshire. Anybody else?

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia So I’ve scanned the living room ok Come up to the bedroom above the router, can’t find it! And doesn’t find it anywhere else upstairs! My phone won’t connect so the WiFi at all! It shows as connected but can’t access the internet. And I’ve forgotten the network!

  • gmshilly Greg Shillinglaw (@gmshilly) reported from Birkenhead, England

    @virginmedia no broadband, is there problems in my area please?

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

  • DarrenMoggie66 Darren (@DarrenMoggie66) reported from Warrington, England

    @virginmedia That’s fine I’ve been in contact with CISAS in regards to your poor service and extremely poor customer service and me not receiving what I pay for

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia you promised our connection would be better however, still having so many issues!! Today working from home is nightmare!

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    Help please @virginmedia is there a problem in the Wa74et area ?

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    Is it just me or @virginmedia mobile gone down 🤬🤬

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia 58.5 down and 36 up (wired)

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @GripperTake68 @virginmedia Virgin Media as a whole are shocking at providing any sort of customer service mate.

  • ShaunAFitzy78 Shaun Fitzsimmons (@ShaunAFitzy78) reported from Birkenhead, England

    @virginmedia I'm not a customer, I was just reciting what appears to be a generic message of customer service centre's, cheers anyway

  • joemartin66 Joe Martin 🌈🌹 (@joemartin66) reported from Roby, England

    @virginmedia can someone come and sort out the wires left hanging out of the wall of my new home! What an absolute mess Virgin have left no covering and the grid left open! Piss poor workmanship sort it out now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • j0hnhill Across the Pond🇬🇧🇺🇸 (@j0hnhill) reported

    @virginmedia After three months of pain trying sort my WiFi, you actually got me to someone who had the answers to the iPhone WiFi issue, not sure of his name but your system should confirm please thank him for me

  • S_Kearney16 Sinéad🖤🏳️‍🌈 (@S_Kearney16) reported

    @virginmedia Yes same issue, says there are no issues when there clearly are.

  • RobCompton4 Rob Compton (@RobCompton4) reported

    @virginmedia Yes it says estimated fix time 4pm, but I think I can be excused for not believing that. It has been pushed back several times in the last 36 hours.

  • matthewwjones Matt Jones (@matthewwjones) reported

    @virginmedia Fault in the whole area apparently - estimated fix by Monday.

  • Bottlenecktom Tom Smith (@Bottlenecktom) reported

    @virginmedia Thanks, but I don't trust that anything will be done about it and I can't afford to spend anymore time dealing with dreadfully slow and inadequate customer service. I just want to know the quickest way to cancel my contract please.

  • JoanC108 JoCamp (@JoanC108) reported

    @virginmedia is there a way to log a call about WiFi issue please ? I have tried ringing and the automated msg says some of your call centres are closed and waiting times are over an hour.

  • DanCopley Daniel Copley (@DanCopley) reported

    @virginmedia how long does it take the fix our internet?!? It was due to be fixed yesterday at 3pm and now it's 7pm today! What happened? postcode SW9 OLS 😡

  • DaniellaScott7 Daniella Scott (@DaniellaScott7) reported

    Hi @virginmedia not had wifi for 2 days and no contact about a resolution. Planned fix time keeps being pushed back. It's costing me loads to hotspot my phone. P.s. before you say it, I shouldn't have to sign up to your app to get the very basics of what I'm already paying for.

  • julieannkeenan Julie Keenan (@julieannkeenan) reported

    @virginmedia you can respond to a celebrity regarding a contact issue so why haven’t you responded to me about the same issue

  • npGxA dennis hndrxx (@npGxA) reported

    @virginmedia PLEASE fix your wifi bro, I’ve used 20GB of my months data since the 3rd, I can’t keep living like this, if I run out of data because I can’t use wifi before the end of the month I will KILL MYSELF