Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 12/24/2025 05:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Warrington, Birkenhead, Northwich and Runcorn.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomLiverpool Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • Joanneincrosby Joanne Johnson (@Joanneincrosby) reported from Liverpool, England

    @virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.

  • lucylou582 Lucy (@lucylou582) reported from Chester, England

    @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

  • Clare___bear Clare Bagan (@Clare___bear) reported from Kirkby, England

    @virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?

  • adam__moore Adam Vials Moore (@adam__moore) reported from Seaforth, England

    @virginmedia No @virginmedia it seems like a local box issue (maybe a line / router - diagnostics suggest not) - but it's not the first time this week, and my 10 year old is now pretty good at fault diagnosis due to the frequency of the failures...

  • Kiefer1667 Marc Lancaster (@Kiefer1667) reported from St Helens, England

    @virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?

  • rmcc01 Rick McCann. Esq (@rmcc01) reported from Roby, England

    @virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?

  • KStaff1878 KStaff (@KStaff1878) reported from Liverpool, England

    @KindredUK @virginmedia The entire city it down it seems.

  • maffew85 Matt Duncan (@maffew85) reported from Warrington, England

    @virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.

  • KStaff1878 KStaff (@KStaff1878) reported from Liverpool, England

    @virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down

  • maffew85 Matt Duncan (@maffew85) reported from Warrington, England

    @virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing

  • KStaff1878 KStaff (@KStaff1878) reported from Liverpool, England

    @virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.

  • KStaff1878 KStaff (@KStaff1878) reported from Liverpool, England

    @virginmedia Broadband down completely. Need to work from home, what's going on.

  • john_taxi ☺johnshere (@john_taxi) reported from Leigh, England

    @virginmedia We spend over £150 per month...We need help with our Virgin mobile account...The guy in India doesn't seem to understand

  • rmcc01 Rick McCann. Esq (@rmcc01) reported from Roby, England

    @virginmedia Of course I have, says issue found, but I want to know how long before its back on

  • maffew85 Matt Duncan (@maffew85) reported from Warrington, England

    Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!

  • MattyHankinson Matt Hankinson (@MattyHankinson) reported from St Helens, England

    @cathd100 @virginmedia I’m having the same issue! Annoying!!!!!

  • BenjiMaccers Benji McLoughlin (@BenjiMaccers) reported from Haydock, England

    @JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.

  • 1agsgsg John (@1agsgsg) reported from Liverpool, England

    @virginmedia live chat, phone lines no one answers all I want to do is cancel my service

  • lucylou582 Lucy (@lucylou582) reported from Chester, England

    @virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rebeccayonkers Rebecca Hughes (@rebeccayonkers) reported

    @virginmedia Doesn’t say anything about which devices or anything like that. I pressed the next button and the app went into some sort of panic attack. Help!

  • MahaRafiAtal Dr Maha (@MahaRafiAtal) reported

    @virginmedia I see. Waiting has not been the issue I have been having. I have set out in this thread already several times what the issue is. So that advice doesn't in any way help me, or respond to the complaint I am making.

  • Miksharples Mik Sharples EFC (@Miksharples) reported

    @virginmedia absolute horrendous customer service. I placed a complaint at 15.30 pm and by 16.30pm you closed it down without resolving my issue. I've been trying to get you to put my premium services im paying for on my TV but 12 days later im still without. Your a disgrace

  • mrsverypicky Sue Reeve ♥️🧡💛💚💙💜🇪🇺🏳️‍🌈🕊️🕷️🇺🇦 (@mrsverypicky) reported

    @virginmedia Not checked that but will. Wifi has been dropping regularly all week. Not for long periods, 15-20 minutes here and there. Super annoying. Did have a complete outage a 2-3 weeks ago involving TV and wifi, lasting 3 hours. Thankfully not happened again.

  • MahaRafiAtal Dr Maha (@MahaRafiAtal) reported

    @virginmedia They didn't advise any steps! That is what I'm trying to convey - they just say there is nothing they can do, while contradicting each other about why, and then hanging up on me without providing any path to resolution.

  • lynzneale Lynsey Neale (@lynzneale) reported

    @virginmedia and again no internet. This is the worst ever service!

  • mogsey69 mogsey (@mogsey69) reported

    Absolutely fuming @virginmedia had no internet since 22nd June have no phone line either and tv now not working properly already had a engineer out on the 1st couldn’t fix the problem rebooked for this morning and guess what no one has turned up

  • tiamoon___ tia moon (@tiamoon___) reported

    @virginmedia I’ve been waiting almost waiting almost 3hrs to get internet. The customer service team weren’t helpful and instead jumped to getting a technician instead. I just want to finish my dissertation 🙄. Now I’ve missed the 5pm deadline. I’ve been waiting for this for over a week now…

  • tigerroarcouk Neil (@tigerroarcouk) reported

    @virginmedia It's not a problem. I just found it amusing ;)

  • tonyemberton tony emberton (@tonyemberton) reported

    15 mins on hold to be hung up on by @virginmedia shocking service