Virgin Media Outage Report in Runcorn, Borough of Halton, England
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If you are having issues, please submit a report below.
The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, Prescot, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 2 days ago |
|
Liverpool
|
Wi-fi | 2 days ago |
|
Liverpool
|
Internet | 5 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Liverpool
|
Internet | 8 days ago |
|
Runcorn
|
Phone | 12 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Dan Cad (@coachdancad) reported from Liverpool, England@virginmedia No reported issues. Used the guide before - it’s why I moved the router. Poor signal is because I moved the PS4 5ft across the room. But it’s less than 5m away from the router in a straight line - obscured only by the floor and the tv is sits next to.
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Amanda Davies (@AmandaDavies07) reported from Warrington, EnglandTo all my followers. DO NOT go to @virginmedia we had installed last night. Now not working. My vulnerable mum cannot get hold of me-phone not working-as they have no engineers until Tuesday. They don’t work Sunday & earliest app is Tuesday! If mum falls again god help Virgin🤬
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stephen jones (@stephen56237491) reported from Bryn, England@virginmedia 8am Friday it will be fixed by 4pm , 4pm it will be fixed by 8pm , 8pm it should be fixed by 10am Saturday, I doubt it will be fixed by 10am and I bet I won’t get a refund for the loss of service.
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PENALTYPOOL (@DJGlassBack) reported from Liverpool, EnglandWhy is my wifi not working yet again @virginmedia beyond a joke now
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Katie Cannon (@yorkshirerosie) reported from Warrington, England@virginmedia V pleased with the outcome , refunded and guaranteed that no further international calls will be allowed. Not sure how it was made in the first place but I’m not out of pocket so great customer service 👍
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Dan Cad (@coachdancad) reported from Liverpool, EnglandAs usual my @virginmedia broadband service is farcical - supposedly got the fastest broadband available in the country and despite prices going up regularly, can’t so much as stream a film on @NetflixUK without over a dozen network dropouts & crashes.
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Blue cladding 🍺 (@EFC26PJ) reported from Liverpool, England@virginmedia ABSOLUTLY ******* disgusting customer services. Just tell blatant lies and after a hr, when i try and cancel, I just happen to be disconnected. @richardbranson you're a joke and your companies rip off the British people you ******* Tory arse licking ****. 🤬🤬🤬🤬
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Tim Groves (@Tim2300G) reported from Birkenhead, England@Hortini @virginmedia I have had this on other media sites, my email address had been used to attempt to hack/login. Scammers failed attempts logged me out as well .
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Grolshy (@JonGre69) reported from St Helens, England@virginmedia ****** Taliban getting WiFi signal in caves in Afghanistan and I can’t get a signal in most rooms in my ****** house
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beth (@alchteb) reported from Warrington, Englandwent on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!
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chlo (@prettyvisit0rs_) reported from Widnes, Englandcan you please advise why i’m being told that nobody in your company can take a complaint call at this moment @virginmedia
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David Sumner (@Dave_Sumner) reported from Winsford, England@virginmedia probably.. but that doesn’t help me with my current one and emails I have stored in that account..
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beth (@alchteb) reported from Warrington, Englandwent on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!
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Dan the Man 🏳️🌈 (@pendo86) reported from Rainhill, EnglandThe internet is so shockingly shit at mum’s house. Can’t even watch Netflix without it buffering every 2 minutes. Please sort it out @virginmedia!
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Trains (@radio_caroline) reported from Haydock, EnglandVirgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up
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Stephen Kitchen (@Bikerkitch) reported from Bryn, England@virginmedia 10.00am tomorrow!! That will be over 24 hrs with no broadband and no tv service all night! Very poor!
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LIAM REILLY🌹 (@LIAMREILLY20) reported from Warrington, England@virginmedia Signed up with Virgin to save money, offered Sky movies for 3 months, not told to cancel myself 30 days before 3 months up, didnt need it Anyway as i had it on netflix, now have to pay double for 2 months. Very annoyed with Virgin...
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Michael Griffiths (@M__Griffiths) reported from Warrington, England@virginmedia Not been given anything. I called Friday regarding my bill. Left my contact details and was told within 48 hours I would get a call back. I was hoping to not have to escalate to a complaint and for it to be dealt with via the manager who was going to call me.....WITHIN 48 HOURS!
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Rick Houghton (@Hortini) reported from Liverpool, EnglandAs usual shocking from @virginmedia trying to log on to my online account. Changed password and now it’s not accepting the new one or old one. They are terrible!
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Michael Griffiths (@M__Griffiths) reported from Liverpool, EnglandTold @virginmedia last week I need to end my contract due to moving address....just got my bill through and they have removed the credit I was getting as I have been with them for so long all because I am leaving. Great service that isn’t it....what a joke !!! 👎🏻
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Milne (@bathgirl81) reported@virginmedia We have had an outage since yesterday afternoon. In 5 years, I didn’t have any issues like we’ve had with virgin. Roll on contract end
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Zeyno Yurddas (@YurddasZeyno) reported@MeganC2301 @virginmedia Maybe they are just trying to be nice while they resolve your issue? I usually have similar problems with customer service, but it’s always nice when there is someone who treats you like an individual 🌞
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Toast Cafe Deli (@toastnotts) reported@virginmedia There is an issue with your server but that’s all the infuse have been given. We need an update on when this will be resolved asap and we will be expecting financial reparations for loss of business.
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Darren Whitehall (@darrenwhitehall) reported@virginmedia can someone put my house phone on. This is ridiculous especially as I am paying for the service
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Adam Streames (@soundradar) reported@virginmedia Yes, it says there’s an issue, to check my hardware (router, cables etc.) and to monitor and check back in 24 hours. The same as it says every time this happens.
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Luis Filipe Marques (@lfamarques_luis) reported@virginmedia Yes numerous times trying to get our point across and figuring out what's going on. Complaint raised on the 29th.C290521402 account 691315301.
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia Hi, had issues with v low WiFi speeds for 8 weeks also effecting t.v. services. Have reported constantly, awaiting WiFi pod and call from tech team, neither of which have happened, formal complaint submitted
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Shannon✌️ (@Shannonxw) reported@virginmedia Your service is Sh*t.
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Andrew Mole (@AndrewJMole) reportedHi @virginmedia - I can't create an account because my password choice is 'too short' then 'invalid' and I can't get through to anyone on the automated call service to ask why my internet is 1/5 the speed I'm paying for. Please help
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Angi Lunn (@angiloveshippos) reported@virginmedia Ok I’ve had enough now, I have had no terrestrial channels for almost 3 months now and 3 engineers later they still can’t fix Or find the issue! Not good enough!