Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 02/24/2026 23:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, St Helens, Widnes, Runcorn, Prescot, Northwich, Ellesmere Port and Eastham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomWarrington Internet
United KingdomSt Helens Wi-fi
United KingdomLiverpool Phone
United KingdomSt Helens TV
United KingdomWidnes Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • scousenat *scousenat😘 (@scousenat) reported from Liverpool, England

    @virginmedia Via text messages and phone calls and get no where ...I was told an engineer was visiting it never happened lodged a complaint and heard nothing back I went out of this contract now

  • scousenat *scousenat😘 (@scousenat) reported from Liverpool, England

    @virginmedia im ready to throw your modem in the bin and get onto the ombudsman you don’t provide a service you false advertise and your charging me for nothing!!

  • TezzP Tezz P (@TezzP) reported from Haydock, England

    @virginmedia wow! Does anyone actually still work at virgin media? 45 mins on hold on one call, 35 on another number,off your website, I'm suppose to be getting a text with a link to a website, never received it! Trying to discuss my contract, which is at an end, remove services

  • cathcrilly Catherine Crilly (@cathcrilly) reported from Liverpool, England

    Guys I know the world is a toilet and very bad things are happening but if there's going to be one thing to tip me over the edge, it'll be the Virgin Media interface. Absolute fiasco every time you go to watch anything 🆘

  • markrp64 MarkRP (@markrp64) reported from Liverpool, England

    @virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,

  • lyndseym123 Lyndsey Moss (@lyndseym123) reported from Halewood, England

    @virginmedia our connection keeps cutting in and out while watching TV - everything else coming through the HDMI is fine. Could someone please advise if there are issues in the L25 Liverpool area please #virginmedia

  • sheilahibberd Sheila Hibberd (@sheilahibberd) reported from Rainford, England

    @virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview

  • kfield82 Gamble free girl (@kfield82) reported from Billinge Chapel End, England

    Trying to drop some items from my @virginmedia. They increase the price 🙄 the service is slow, old and far too expensive. Then get kept on the line for ages 😩🙄

  • Nikimc17 Nicola McKeown (@Nikimc17) reported from Seaforth, England

    @virginmedia is absolutely awful 😡 lost count of the amount times internet has booted me out whilst watching this match 🙄

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia your sales team are telling people that upgrading to 200 speed will fix WiFi issues. I was looking for a new deal but don’t want to sign up until it’s guaranteed I can get WiFi in more than 2 rooms. I live in a small 3 bed and I’m on my 2nd router which is worse

  • bevey2010 bev sale (@bevey2010) reported from Runcorn, England

    @virginmedia I have checked and rebooted but says nothing wrong, we can have 10 devices connected at any 1 time and never had a problem till last week when internet just turned off randomly an since then ots been on, off, on, off,on,off all day

  • Kay_Leno Kris Leonard (@Kay_Leno) reported from Seaforth, England

    @virginmedia is your live chat on the website not working?

  • andigill Andy Gill (@andigill) reported from Warrington, England

    @virginmedia You keep people waiting on chat for over 4 hours, you keep people waiting on the phone for an hour, you don't reply to earlier tweets just how do i cancel my contract

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Having to use my phone data to tether my laptop for work as @virginmedia broadband has gone down. Ran through diags and it’s said an engineer needs to attend 🙄 Managed to get an appointment between 12-4 today which is surprising!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia Visit was put on hold as you later found you had a wider issue. It was resolved after a few hours so not too bad. Not sure how happy my boss was at me not being able to get online though...

  • Conor87 Concobhar Dochartaigh (@Conor87) reported from Liverpool, England

    @virginmedia I want to cancel my contract but can’t get through to anyone on the phone.

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia could I please have a number to speak to someone human about my WiFi issues?

  • DagsJT Darren Thomas (@DagsJT) reported from Cuerdley, England

    And @virginmedia broadband appears to be having issues again. After losing it for hours on Friday due to a local area issue, my connection appears to have gone again and the router is constantly rebooting and searching for a connection. Not a stable service whatsoever.

  • borntorun127 Sid (@borntorun127) reported from St Helens, England

    @virginmedia Is there any coincidence that since i said i was closing my account, both Tv & Broadband have crashed 3 to 4 times daily? And you'll expect me to pay for this **** service

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    Honestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • duncanpattison duncan pattison (@duncanpattison) reported

    My saga continues. Virgin Media, the worst customer services I have had the misfortune to experience in my mature life.

  • aanjo86 Adam (@aanjo86) reported

    Trying to work out how the @virginmedia WiFi boosters have somehow managed to make the service even worse. Constantly dropping out, no 5G bandwidth and showing connections but no internet 🙄

  • lostatcore Sean Fitzpatrick (@lostatcore) reported

    @virginmedia This is an issue every time scheduling changes on the same day as broadcast. The guide just doesn’t update in time. I couldn’t record Babs because it was never added to the guide and my Eastenders recording was an hour before the show was rescheduled to start.

  • garethhector Gareth Hector (@garethhector) reported

    @virginmedia It is not. But the issue is intermittent and has overlapped with reported service issues, resulting in two cancelled engineer visits.

  • RuleBrexitannia Rule Brexitannia #ALLlivesmatter (@RuleBrexitannia) reported

    @JuliaHB1 @VodafoneUK Takes an hour each time to speak to a human. Few times passed from retentions to cancellations. Even had debt collectors on. I owe them nothing. They are a complete NIGHTMARE! Never ever ever ever again @virginmedia

  • drongo123uk Chris Tring (@drongo123uk) reported

    @virginmedia WiFi that works, just had to buy a new wireless router to the tune of £300, but the WiFi is now amazing. Where’s my refund for poor service

  • PaulieBUKLT Paulius B (@PaulieBUKLT) reported

    @virginmedia Yes. But there is no more detail on the nature of the issue and why my service keeps going down so many times every week for the past few months.

  • mattissomatt BIG MUSCLES MJATT (@mattissomatt) reported

    @virginmedia They never state what the issue is, as usually they'll arrive and say there either isn't an issue, or that they'll come back and fix it next time (usually never happens). I will not be phoning the team again - I have attempted 3 times for 1 hour each time to get cut off.

  • superninja106 Khota1122 (@superninja106) reported

    @virginmedia I would like better internet quality considering we’re paying you money for it, this is just a problem as a whole with everyone not just me

  • ARTMO23 Artmo23 (@ARTMO23) reported

    @virginmedia Sorry, meant to say , kept telling me my account credentials were wrong, never got to speak to anyone, VM have spelled my partners name wrong, so couldn’t find the account , sorry but this is ridiculous. I will now be making a complaint, catalogue of errors!