Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Birkenhead, Liverpool, Widnes, Warrington, St Helens, Ellesmere Port, Prescot, Northwich, Runcorn, Chester, and Bootle.

City	Problem Type	Report Time
Birkenhead	TV	1 day ago
Liverpool	TV	2 days ago
Liverpool	Internet	6 days ago
Liverpool	Internet	6 days ago
Widnes	Total Blackout	6 days ago
Warrington	Wi-fi	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Ian Hawksey (@ShanklyBob77) reported 8 minutes ago from Aintree Village, England

  Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

• 
  Mrs Smith (@SmithysMaud) reported 11 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

• 
  Emma (@EmmaZhaan64) reported 11 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  James (@jgrailpics) reported 13 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

• 
  Mrs Smith (@SmithysMaud) reported 14 minutes ago from St Helens, England

  Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄

• 
  Alan Dean (@alandean1878) reported 18 minutes ago from Roby, England

  @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

• 
  Jemima (@JemimaCamhs) reported 23 minutes ago from Garston, England

  @virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks

• 
  Mrs Smith (@SmithysMaud) reported 24 minutes ago from St Helens, England

  @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 25 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Andy McKeown (@AndyMcK1982) reported 25 minutes ago from Liverpool, England

  @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

• 
  Stuart Wilks-Heeg (@StuartWilksHeeg) reported 28 minutes ago from Seaforth, England

  @tonymc39 @virginmedia Really, truly shockingly terrible.

• 
  DRood 🏳️‍🌈🎗 (@DoctorRood) reported 30 minutes ago from Chester, England

  @virginmedia What does Virgin do for disabled people, when their internet goes down?

• 
  Maureen StewartJones (@supergran22) reported 31 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 40 minutes ago from St Helens, England

  Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

• 
  DM 🦌 (@DaveMbootlebuck) reported 40 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

• 
  Mark Langshaw (@MarkLangshaw) reported 40 minutes ago from Liverpool, England

  @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

• 
  Martin Travis (@lurkinhead) reported 44 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱

• 
  Amanda Ralph (@aralph50) reported 51 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  Mick Mc 23 (@Mick_McIver1984) reported 51 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Jo3r (@J0er_82) reported 51 minutes ago from Garston, England

  @virginmedia whys your Internet ****?? Never works when I want it to

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kathy Miller (@KathyMi25429227) reported 7 minutes ago

  HOW do I speak to a REAL PERSON...Disgraceful service.I do not want to set up a number.I am writing to Ofcomm now @virginmedia

• 
  Spencer Harbar (@harbars) reported 8 minutes ago

  eight minutes and counting with easily the worst customer service from @virginmedia who do everything to avoid actually listening to what a customer says and wastes their time

• 
  Magic A-J (@Johnsonio) reported 11 minutes ago

  @virginmedia wasted my time talking to your customer services. My contract is up, you’re offering me same package for £27pm online and asked customer service for a better deal and they offer me £43pm! Guess I’ll go elsewhere then

• 
  Sam Rees (@SamReesO) reported 11 minutes ago

  @virginmedia @eirwenjulia Perhaps… refund the downtime and fix it? That would be super helpful..

• 
  John Bird (@John_L_Bird) reported 13 minutes ago

  @virginmedia This is not an acceptable solution having to crowd around an ipad when customers have paid to watch it on their TVs. Seems it was the same last week for the league cup games? Given all the problems Virgin had with the red button in the past this is really poor.

• 
  Keith Tracy (@KeithT3103) reported 16 minutes ago

  @bmstewart2004 I cancelled my Virgin Media contract at £125, a week of my ignoring their calls I spoke with them and agreed a new contract at £40. Never let it roll over more than one year

• 
  Bob (@JohnAllum16) reported 18 minutes ago

  @Munchhhhh @virginmedia Typical case of fixing something that wasn’t broken

• 
  Rob Heneghan (@robheneghan) reported 21 minutes ago

  @virginmedia can we have maybe a full month without your service going down

• 
  Samantha Asumadu (@SamanthaAsumadu) reported 22 minutes ago

  You're stronger than me. I got Virgin media down to £18 when I threatened to leave. I took their offer. and now it's gone up to £24 quid 2 years later and no doubt will go up again next year 😞

• 
  Kathy Miller (@KathyMi25429227) reported 22 minutes ago

  @virginmedia I am NOT setting up a passcode. I ought to be able to SPEAK HUMAN TO A HUMAN. I gave spent an hour amd finally spoke to someone but am still complaining to Ofcom 4 a variety of reasons about appalling customer service