Virgin Media Outage Report in Runcorn, Borough of Halton, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Warrington, St Helens, Liverpool, Widnes, Runcorn, Prescot, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
Phone | |
| St Helens |
TV | |
| Widnes |
Wi-fi | |
| Widnes |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
-
Shaunna
(@tiny_mischief) reported
from
Risley, England
@FreelanceFee @virginmedia Oh don’t get me started on them. Relentless issues. But I’ve learnt if you kick up enough fuss on social media they’ll do anything to shut up you
-
simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid
-
simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
Shocking service from @virginmedia call centre tonight and still waiting for a manager to call me. #notholdingmybreath.
-
Jools 4
(@jjools4bob) reported
from
Liverpool, England
@virginmedia @Rylan No the thought of seeing him makes my blood boil and my ears ache.Yes I am a virgin customer not happy with this shit.
-
Geoff Parkinson
(@GeoffParkinson6) reported
from
Tyldesley, England
@davetherave103 @JusticeCraig @virginmedia It’s bad customer relations that’s seeing customer leave for Sky to many outrages on virgin
-
Wirral Kloppite
(@paulgtrainer) reported
from
Birkenhead, England
@paulychan @virginmedia My internet went down for 30 mins. Came back on 5 mins into the game. I'm on BT (not for much longer if I can help it!)
-
Michelle Mattos
(@ChellyMat) reported
from
Liverpool, England
@virginmedia Anyways, your engineers are great, especially Robbie who came out to help us last minute. Still don’t know why our contract was randomly cancelled but we’re expecting more info on Tuesday or something, so I’m not gonna fuss about it on Twitter 💙
-
Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!
-
AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
-
Iain Dyer
(@IainMichaelDyer) reported
from
Garston, England
@virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.
-
Dan Cross
(@dancross88) reported
from
Haydock, England
Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.
-
simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.
-
Leigh Wynne
(@leighwynne33) reported
from
Seaforth, England
My alien dog is about to die in warframe as cant feed it thanks to me not having a internet connection thanks to awful service at @virginmedia #warframe Only took me 190 hours get him now he's gonna be lost for ever! 😤😡😭
-
Buttery Keith
(@75jacko) reported
from
Runcorn, England
Superfast broadband you say @virginmedia but no connection for virtually the past 2 days in the WA7 area. Each time a time is set for fix estimate it changes by an hour or even more, last night extended from 11pm to 8am and now saying 10.05am. Not good enough!!!! #shambles
-
simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service
-
simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia Send an engineer to fix the faulty equipment would be a start. Manager never called back btw. #shocking
-
Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.
-
Michelle Mattos
(@ChellyMat) reported
from
Liverpool, England
@virginmedia Yeah we’ve been a customer for years, I know how to do that. The issue was that we got a new package (router, TiVo, landline) that got installed on Saturday afternoon, and by Saturday evening the package was cancelled for no reason
-
Shaunna
(@tiny_mischief) reported
from
Risley, England
@virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home
-
simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mark Potter
(@Marko7T4) reported
@virginmedia I spoke with someone at Virgin in the last week. They thought I needed a new sim, as I’ve been with you for years without a problem. They thought it could be to do with the migration to O2. The new sim has done nothing to improve it.
-
Dr Jennifer Riley
(@JennieARiley1) reported
If our experience is anything to go by, poor Truss didn't have long enough at number 10 for @virginmedia to install her broadband (49 days and counting)
-
kayleigh
(@Kaysimpson91) reported
@virginmedia I have checked and there is no issues with the broadband in the area
-
Neat Guy
(@NeatGuy13) reported
@virginmedia hi, your web chat button is not working for me - is it true that you are offering free upgrades from the hub 3 to hub 5 for customers?
-
Richard Piercey
(@ropey69) reported
@virginmedia What numbers? None that I can see. And shouldn’t you be phoning your customer not your customer chasing you?
-
Sosh
(@SoshDragon) reported
@virginmedia Hello! I tried switching to Virgin Mobile earlier today, but the order is currently showing as cancelled with no indication as to why? No communication via text or email either. Not a good first impression, and I can't find a phone number to call on your Help page!
-
Will Burnett 💙⚪
(@WillBurnett91) reported
TV not working, Internet not working & phone not working. Thank you Virgin Media for your impeccable service once again....
-
Mark Potter
(@Marko7T4) reported
@virginmedia I think my only course of action will be to cancel my 4 contracts, 3 of which are monthly rolling and the other was only taken out at the end of June, and move to another provider.
-
Sankha
(@sankhaguha) reported
@virginmedia You're not sorry. You make it sound so easy @virginmedia ! But you don't answer the phone. You don't engage with messages or emails. You even ignored my mailed letter. I just want OUT! I'm out of contract. You can't keep me as a customer against my wishes!! Just close my account!
-
leanne pearce
(@leanne11rat) reported
@virginmedia no, it does not, they called multiple times and no one will help they keep cancelling appointments without telling then!!!