Virgin Media outages and service status in Runcorn, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Runcorn, including 3 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 28, 5:44 PM GMT+1.
- TV (52%)
- Internet (33%)
- Wi-fi (7%)
- Total Blackout (5%)
- Phone (3%)
The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 28: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Birkenhead, Widnes, St Helens, Chester, Ellesmere Port, Warrington, Runcorn, Prescot, Leigh, and Northwich.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 3 hours ago |
|
Liverpool
|
Total Blackout | 3 hours ago |
|
Birkenhead
|
Phone | 5 hours ago |
|
Widnes
|
Internet | 1 day ago |
|
Liverpool
|
Total Blackout | 1 day ago |
|
Liverpool
|
TV | 2 days ago |
Nearby cities with recent reports
6 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Gareth Hughes GBC TV (@GarethWHughes) reported from Roby, EnglandHas virgin media gone down? #virginmedia @virginmedia
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Tim Jackson (@TimmyJ1972) reported from Garston, England@Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.
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Kevin Saunderson* (@kevsauno) reported from Liverpool, England@virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.
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Emma Latham (@EmsydilemsyL) reported from Liverpool, England@virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.
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Lee (@Crosby71) reported from Seaforth, England@_Ludachris @virginmedia Not any more, got **** of them ages ago
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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Rob (@Robertlfc_) reported from Liverpool, England@virginmedia thanks for the awful internet service, f*cking useless you are
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murf (@JohnMurphy9172) reported from Liverpool, England@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
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Emma (@EmmaZhaan64) reported from Roby, England@virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!
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Tim Jackson (@TimmyJ1972) reported from Liverpool, England@virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..
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Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England@virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.
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Andy McGill (@andrewjmcgill) reported from St Helens, England@virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!
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Berni Turner 🖤🌹 (@BLTwitchy) reported from Liverpool, England@virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled
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Martin Travis (@lurkinhead) reported from Birkenhead, England@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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Colette Ellison (@colette2511) reported from Warrington, England@richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡
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Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England@virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia Done it again, 3 outages in 3 days. Very poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kevws (@kevwgs) reported@PeteUK7 @virginmedia Awful. When my Nan died Barclaycard wrote and said she had to pay her bill. I'd already told them she'd died, but rang them again only to be told "we still need to speak to her". I replied "well you'd better know a good Medium because her ashes are in my hallway". Utter idiocy.
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David Wykes (@Wykesdwworld) reported@PeteUK7 @virginmedia Don’t worry automation and AI will never make mistakes! RIP
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KellySeven 🦘🍁 (@KellySeven3) reported@PeteUK7 @virginmedia When my husband died @Optus (Australian telco) harassed me for about two years about his bill and phone. Years. Told them over and over and over that he was dead. It was awful.
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Olivia Litter (@LitterOlivia) reported@PeteUK7 @virginmedia Virgin are awful. They owe me £170 and of course it’s no where to be seen. They once chased me as a student and single mother at 21 for £2 and threatened legal action until I paid. They are uncontactable as well and quite deliberately so. I’ve left them and won’t be back. Shamefu
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Urm (@erm2urm) reported@virginmedia I've been waiting for 35 mins for somebody to answer my call. VM CS is awful. I can't log into my account. I get a message to enter my email. I do this. I get sent and email. I click on the link and it starts the same process again. Can somebody please HELP!!
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Mike | Pedro Pé 🦝 | (@MikeF407) reported@virginmedia @PeteUK7 How bad is it that you’ve been community noted, VM? Very bad. Just stop lying now.
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Rob Holroyd (@RobHolroyd) reported@PeteUK7 @virginmedia We're having the same problem, been a year now, my dad is having to pay bills manually and incurring additional charges as they won't recognise his wife has died after countless emails and calls. It's disgusting.
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who is number 1? (@awinnibago) reported@PeteUK7 @virginmedia Never deal with any company that uses the words “reach out”.
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michaela (@millymoobags) reported@PeteUK7 @virginmedia So sorry for the loss of your mum and this headache for you I was chased by orange for 8 months after my dad died well his name i got his post never got a refund either or a apology
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Kevin (@1kevin010) reported@virginmedia Things are fine now, but it was down for over 6hrs this morning. The thing that annoyed me and others was that virgin didn’t acknowledge any issue online to reassure its customers, something to remember in the future