Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 01/16/2026 00:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV
United KingdomNorthwich Internet
United KingdomLiverpool Wi-fi
United KingdomEllesmere Port Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @Loddonbrewery @virginmedia That’s because YODEL’s contract is with the sender, Virgin. They’ll tell the customer (you) to contact the sender. Virgin keeps telling customers to contact YODEL. They know that’s wrong, yet keep doing it.

  • Maddelan Madeleine Fletcher (@Maddelan) reported from Seaforth, England

    @virginmedia No never got to speak to anyone - the message that you were closed only came at the end of all the automated messages!!!!

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @Ramsey255Joanne HOW DARE you keep telling customers to contact YOUR chosen courier. The contract is between YODEL and Virgin. YODEL, if they even answer, will tell the customer to contact the sender. YOU chose them. YOU deal with them.

  • lestervose ann (@lestervose) reported from Haydock, England

    @virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help

  • thereal_rookie Paul Rooke (@thereal_rookie) reported from Prescot, England

    @virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia An engineer has tested it ,it's fine. my partner has same device as me but has Android 07 not 08 and she has the same problem. It was fine till a couple of months ago. I think your hub is the problem ,waiting for a solution! 😡

  • natherton90 Neil Atherton™ (@natherton90) reported from Rainhill, England

    @virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @sharonod1 Clearly they bloody can’t. Stop telling her the same crap.

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia I'm sorry I disagree it's @virginmedia broadband not Samsung broadband! So it is a @virginmedia issue .I don't pay Samsung for my Wi-Fi.

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia Yes tried it , no change. As I mentioned in previous posts my partner Lyndsay has the same problem. Still waiting for you to come up with a solution ! Seriously thinking of trying another network now for my broadband. 😡😡

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia Yes it's the same problem

  • Reidy_25 liam (@Reidy_25) reported from Prescot, England

    @virginmedia your internet is terrible and you have the cheek to charge people a small fortune for the use of it

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia @virginmedia engineer has been out done tests everything fine , except the Wi-Fi cutting out . Which you say is because of Android 08 . My partner has same device as me but has Android 07 and she has the same problem. It was fine till a couple of months ago I think it's your hub

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @natashaoneill_ We’re getting sick of saying this. It’s NOT the customer’s responsibility to contact YODEL. Virgin hired them. Contract is with Virgin. All YODEL will do is tell the customer to contact Virgin. Stop lying to customers.

  • thereal_rookie Paul Rooke (@thereal_rookie) reported from Prescot, England

    @virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.

  • coachdancad Dan Cad (@coachdancad) reported from Liverpool, England

    @virginmedia I rebooted it yesterday and a number of times previously. I’m now in receipt of a Cat. 6 Ethernet cable which has improved wired speeds - I’d suggest these should come as standard - but wireless speeds are still slow and unreliable.

  • dbrindle92 David Brindle (@dbrindle92) reported from Liverpool, England

    @AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon

  • TippingScott Scott Tipping (@TippingScott) reported from Warrington, England

    @virginmedia funny how I've got to use my own data to complain about our virgin, the wifi goes down every single day!

  • tommylbf Thomas Hall MB Vans (@tommylbf) reported from St Helens, England

    @virginmedia not working again!!!!!! Can’t wait to move back to @SkyUK

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia Re: Wi-Fi cutting out, exclamation mark .Samsung blame your hub @virginmedia blame Android 8.0.meanwhile my service gets worse with no solution in sight. #frustrated

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jordan_285 J (@jordan_285) reported

    @virginmedia hi our home phone is saying it's constantly busy no one can ring in and we can't ring out service status says no problems but we obviously can't ring you to sort it can u help please

  • bobtown65 BobbySmoggy (@bobtown65) reported

    @OriginalUde Yep, since last night, Teesside. Shocking service @virginmedia

  • NotClaudine Full and Juicy (@NotClaudine) reported

    @EtceteraWithEst @virginmedia Virgin and sky are legit the worst. Prying big money to simply not have any internet. Rubbish

  • JamesMahonTV Dr. James Mahon, Journalist (@JamesMahonTV) reported

    @virginmedia Think it’s working. Please notify yodel of their poor delivery approach over the last 5 days as feedback

  • bodmsg Lynn Gordon (@bodmsg) reported

    @virginmedia I am paying for a service that I am not getting, this has been happening since last year! I upgraded to M200 as I was told that would help but no! I now have to wait 24hrs for someone to call me back! Shocking!

  • wyatterskine Wyatt Erskine (@wyatterskine) reported

    @virginmedia But what does this happen every weekend? Is there no permanent fix? I’m paying my bill for something that doesn’t work.

  • Splendid_Jim Splendid Jim (@Splendid_Jim) reported

    @laura_durbin @virginmedia It’s weird that it’s not really a big thing but I feel so good for getting a better deal. “Loyal” customer bargains.

  • bones1377 flip birchelli (@bones1377) reported

    @virginmedia Can somebody please explain to me what's so hard about cancelling an engineer visit. This is the fourth time I've had to tell them to cancel and reschedule but they don't have the ability to cancel and reschedule an appointment..!!!! #virginmedia #crapservice

  • ReidBst B TR (@ReidBst) reported

    @LutzSchueler @virginmedia @LutzSchueler more choice and quality is great if you actually complete the work! Booked our connection 4th Nov (over 5 months) and still waiting!! Cancelled so many appointments that I've lost count. Terrible service.

  • AlexandraBowie Alexandra Bowie (@AlexandraBowie) reported

    @virginmedia I always check this and there is never an issue. We are just going to leave @virginmedia , fed up of paying through the roof and only getting customer service that isn't a bot when I tweet