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Virgin Media

Virgin Media outages and service status in Runcorn, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 20 outage signals in the last 24 hours around Runcorn, including 20 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 14, 1:39 PM GMT+1.
  • 54% TV (54%)
  • 41% Internet (41%)
  • 2% Wi-fi (2%)
  • 2% Phone (2%)

The latest reports from users having issues in Runcorn come from postal codes WA7 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 14: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Leigh, Liverpool, Warrington, St Helens, Runcorn, Northwich, Birkenhead, Prescot, Billinge Chapel End, and Chester.

CityProblem TypeReport Time
Runcorn Internet 2 minutes ago
Leigh TV 5 minutes ago
Liverpool TV 6 minutes ago
Warrington TV 6 minutes ago
Liverpool TV 14 minutes ago
Liverpool TV 18 minutes ago

Nearby cities with recent reports

Liverpool

14 recent signals

6 minutes ago
Warrington

3 recent signals

6 minutes ago
St Helens

3 recent signals

38 minutes ago
Leigh

1 recent signals

5 minutes ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • MarkLangshaw
    Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!

  • TheWiganParky
    Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.

  • 1AnneMcCormack
    Anne McCormack (@1AnneMcCormack) reported from Billinge Chapel End, England

    @virginmedia I tell them to ring 999 or 0151 709 6010 if they want to report a crime. They hang up but they sound South Asian and their English is poor. I worry about other oaps being conned. Good luck chasing them.

  • hall291
    Pauline Hall (@hall291) reported from Halton, England

    @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

  • DoctorRood
    DRood 🏳️‍🌈🎗 (@DoctorRood) reported from Chester, England

    @virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄

  • ShanklyBob77
    Ian Hawksey (@ShanklyBob77) reported from Aintree Village, England

    Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

  • TimmyJ1972
    Tim Jackson (@TimmyJ1972) reported from Garston, England

    @Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.

  • ZachcloseYT
    zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    @virginmedia your Internet sucks

  • AckerHeron
    Tony (@AckerHeron) reported from Liverpool, England

    Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

  • Robertlfc_
    Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia is honestly the worst company for WiFi

  • DaveMbootlebuck
    DM 🦌 (@DaveMbootlebuck) reported from Seaforth, England

    @virginmedia No. Can’t get through. I’ve just submitted a complaint

  • NdawanaY
    Ndawana Youngson (@NdawanaY) reported from Liverpool, England

    @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

  • elisabethhilto4
    Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

  • ChrisWAzure
    Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Can you cancel my contract?

  • TheWiganParky
    Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia If my bill went down with my speed, I wouldn't mind.

  • alandean1878
    Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

  • colette2511
    Colette Ellison (@colette2511) reported from Warrington, England

    @virginmedia No not going through it it’s too long and I don’t have time. Just wanted to everyone know that vm is a bad company and are robbing gets. Trading standards have been told and I’m 💯 % sure that there’s thousands of people doing the same

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kieronjfranks
    Kieron Franks🎸☘️🕉 (@kieronjfranks) reported

    @virginmedia @virginmedia needs to come clean and be very transparent on what appears to be severe and ongoing technical issues across all of its services. But I won’t hold my breath.

  • TheTashmichael
    tashmichael (@TheTashmichael) reported

    @virginmedia Hurry up and sort out this problem 100 pounds a month for this ****

  • swalesmetroprof
    Mark Barry www.southwalesmetro.org #cardiffmetro (@swalesmetroprof) reported

    @virginmedia @rickh77 Is this happening everywhere...I'm in cf23. It's broken

  • motionroy
    motionroy (@motionroy) reported

    @virginmedia is @LSquad17045 a verified part of Virgin Media? They are asking for personal data details via DM to resolve your shambles outage today.

  • g_joyce
    Graham Joyce 🏴󠁧󠁢󠁳󠁣󠁴󠁿🦋 (@g_joyce) reported

    @virginmedia @docrussjackson Seems to be nationwide…I have the same issue in Edinburgh

  • thisjoyfulhavoc
    Adam (@thisjoyfulhavoc) reported

    @virginmedia Looks like Sky when it rains. WTF 😭

  • FlashBKFootball
    FlashBack Football (@FlashBKFootball) reported

    @JoyB40 @virginmedia Same issue here Bedford Bedfordshire

  • martinianpaul
    Martin Paul (@martinianpaul) reported

    @virginmedia got problems in the EH54 area. Tv picture badly pixelated, Service Status page down and app says try again later!

  • Steve5943984294
    Steve🌳🌳🌳 (@Steve5943984294) reported

    @virginmedia I’m having a problem logging in to check , is it an area thing ?

  • PractiPurple
    PracticallyPurple (@PractiPurple) reported

    @virginmedia But for over an hour your website reported that there were no issues! And then I was told I don't actually have an account at all. Why do I have to go on the Mirror website to find this all out . Bad customer service