Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 02/07/2026 01:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Widnes, Liverpool, Prescot, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn and Birkenhead.

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City Problem Type Report Time
United KingdomWidnes Wi-fi
United KingdomWidnes TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • peachy_80 Chris Peach (@peachy_80) reported from Winsford, England

    @Dave_hampton @virginmedia @bt_uk I’ve got BT, good service from them but prices do rise from time to time.

  • djmikey32 michael old (@djmikey32) reported from Garston, England

    @virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......

  • NicolaAinsy279 Nicola Connor (@NicolaAinsy279) reported from Liverpool, England

    4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!

  • neil_pandb Neil Ashurst (@neil_pandb) reported from Warrington, England

    @virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠

  • jen1562 Jennifer Donnelly (@jen1562) reported from Birkenhead, England

    @virginmedia Thank you, I’ve tried that. It then directed me to status check page. No issues noted in the area as yet. This was the same as yesterday

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages

  • sandras_smith Sandra SmithMND (@sandras_smith) reported from St Helens, England

    @Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.

  • TezzP Tezz P (@TezzP) reported from Haydock, England

    Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets

  • Hartley86 Tim Hartley (@Hartley86) reported from Leigh, England

    @virginmedia absolute terrible customer service on the phone over an hour and got nowhere !! Fuming 😤

  • CoreyLDavies Corey Davies (@CoreyLDavies) reported from Ellesmere Port, England

    The customer service from @virginmedia is absolutely shocking!

  • andrewmoss76 andrew moss (@andrewmoss76) reported from Liverpool, England

    @virginmedia btsport 2 no signal missing the match here get it sorted

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!

  • NicolaAinsy279 Nicola Connor (@NicolaAinsy279) reported from Liverpool, England

    @virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.

  • djmikey32 michael old (@djmikey32) reported from Garston, England

    @XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.

  • Jonesj1988 Jonesy (@Jonesj1988) reported from Liverpool, England

    @virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

  • JamesWelsh2 James Welsh (@JamesWelsh2) reported from Halewood, England

    @virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • colemanp2000 Philip Coleman (@colemanp2000) reported

    @virginmedia Even the cancellation call was an absolute nightmare. Anyone thinking of moving to Virgin Media should know, the customer experience is a kafkaesque nightmare and everything failed. No reduction in product cost will pay for the lost time and aggravation

  • KarenKi82032048 Karen King (@KarenKi82032048) reported

    @virginmedia you are hilarious, just got text from you recommending you and rate your service, don’t think so after 2 long calls and still no emails and no explanation of why I can’t, come on get it sorted

  • germann_ro roger07 *** (@germann_ro) reported

    @virginmedia why the hell is it every time football is on sky or BT the signal gets rubbish , getting really fed up with this , pay a lot golf money for what is a rubbish service. You sent new HD lead was fine for 3 days now it’s rubbish again.

  • Will_I_Sam_89 Sam Williams (@Will_I_Sam_89) reported

    @virginmedia Can I DM you for a manager to call me? This is completely outrageous your customer service from every employee is flabbergasting

  • barlycurf Caz 🦦 (@barlycurf) reported

    @virginmedia What’s the number to call to cancel? Having a nightmare trying to get through to someone who won’t try to sell me more stuff 👀

  • jrfrank Jane Franklin (@jrfrank) reported

    @virginmedia I have become accustomed to the fact that Virgin deny any faults until they may or may not decide to fix them - we have had months of intermittent or no service with frequent outages

  • CamberMan Guy Williams 🇺🇦 (@CamberMan) reported

    @virginmedia another day of services doing out at 52 on the hour EVERY hour. Had engineers out cust service r useless. But hey still want money? How's about this. I'll pay for the services I'm getting. This month's bill is 20p Absolutely **** from the get go!

  • eatplaylaw Adam (@eatplaylaw) reported

    Anyone else in #se23 having issues with Virgin Media broadband today?

  • Jamie23883683 Jamie (@Jamie23883683) reported

    @virginmedia Approximately July 2020, it’s ok I wasn’t expecting anything from you as I know as a company you have a way out. As a customer we’ll not use Virgin Media and from what I hear from others I know, they feel the same. Shame really.

  • Churwowwow Jack Churcher (@Churwowwow) reported

    @virginmedia if you can't provide your service at my new address am I obligated to pay for the remainder of the contract?