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Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Runcorn come from postal codes WA7 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Prescot, St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, and Widnes.

CityProblem TypeReport Time
Prescot Internet 2 days ago
St Helens Wi-fi 2 days ago
St Helens TV 5 days ago
Liverpool Wi-fi 5 days ago
Liverpool Internet 8 days ago
Liverpool Internet 9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • Tinkerbellkimmy
    KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported from Risley, England

    @virginmedia @Virgin came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer

  • HelenLMoran
    HLM (@HelenLMoran) reported from Garston, England

    @virginmedia There was apparently a local fault that is now showing as resolved. However the WiFi painfully slow and times out

  • northernmicks
    Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip

  • Lara__1302
    LaraB (@Lara__1302) reported from Abram, England

    @virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.

  • thestuchy13
    Damon (@thestuchy13) reported from Billinge Chapel End, England

    @virginmedia It's a fault you was suppose to fix yesterday at 4.15 in the area but still hasn't been fixed

  • DagsJT
    Darren Thomas (@DagsJT) reported from Warrington, England

    Pretty ironic when the @virginmedia Service Status page doesn’t work.

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service

  • Tinkerbellkimmy
    KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported from Risley, England

    came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer @virginmedia

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill

  • Gfunk_in3D
    Gfunk_in3D (@Gfunk_in3D) reported from Runcorn, England

    @virginmedia I really don’t know how you can morally charge for the pitiful service you provide. You have the most consistently unreliable download speeds I have ever come across.

  • DagsJT
    Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia So service resumed around 3pm with an email confirming it. In the last 5/10 mins the wireless connection keeps disappearing off. It’ll return for a second or two, then drop again. Unsurprisingly your status checker says there isn’t an issue despite there clearly being one.

  • MisterDaz
    MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @virginmedia No. I work, so don’t have a spare hour during the day. I’ll call to cancel when I can fit it in. £120 odd per month should enable me to watch a recording.

  • thestuchy13
    Damon (@thestuchy13) reported from Billinge Chapel End, England

    @virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough

  • heatherjoy3
    heather (@heatherjoy3) reported from Ellesmere Port, England

    @virginmedia no broadband Ch66 2rz. Checked service status and rebooted. Please help.

  • BrightLitegames
    BrightLightGames (@BrightLitegames) reported from Liverpool, England

    @virginmedia Internet is down AGAIN, Queue the automated twitter response. Time to find a new provider I think!

  • Tinkerbellkimmy
    KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported from Risley, England

    @virginmedia came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer

  • BazxAnderson
    Baz Anderson (@BazxAnderson) reported from St Helens, England

    So get an email on Sunday saying my @virginmedia bill is going up in September. Since then nothing but problems with the internet. If your going to charge a fortune. Provide a decent service.

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits

  • DagsJT
    Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia So it looks like the router resetting was the start of a bigger issue. Router appears to be having issues again. Your diag service thinks the router is switched off but it certainly isn’t.

  • Gfunk_in3D
    Gfunk_in3D (@Gfunk_in3D) reported from Runcorn, England

    @virginmedia feels like this is getting tweeted a lot but your internet is the absolute worst!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nasherxxx
    ❥ Ellese (@nasherxxx) reported

    @virginmedia hi can someone help me please?

  • meganackk
    ᛤ megan ⎈ (@meganackk) reported

    @virginmedia I want to cancel my contract and nobody will let me speak to the cancellations team. I am a single person living on disability and cannot afford £400.

  • jellycat1966
    David Bowie (@jellycat1966) reported

    @virginmedia I am now out of contract, if I cancel it how long long will it be before I can rejoin as a new customer ?

  • UrbexTroll
    urbexing (@UrbexTroll) reported

    Feels so good to cancel the direct debit for virgin media Ireland and never be a customer again. People if we all cancel our direct debit’s they will have to reduce their prices @VirginMediaIE #costofliving #costoflivingpayment #recession2022

  • gashead
    Alistair 🏴‍☠️ Burns (@gashead) reported from Hatfield, England

    Used to tell my colleagues on @virginmedia to switch to @BT to overcome reliability issues. Moved house and little choice to pick Virgin. No internet or TV for 7 days, fix due by 1pm today. Queried at 1.30pm and 6.30pm, assured it would be today, told to relax. Frankie says BS.

  • Megameak
    John Meakins (@Megameak) reported

    @virginmedia are there any issues reported for NN5? Been a week of faulty Internet and even none at all! It's Friday night and I have had no Internet all day. Any update would be great, it's annoying to be told there are no faults on my connection when there really is.

  • misspiggyx101x
    misspiggy101 (@misspiggyx101x) reported

    @virginmedia I spoke to them, my problem was that it took 5 hours of messages to get nowhere! Was offered a deal then wasnt allowed to actually have it?? Honestly gobsmacked!

  • xSmithy1980x
    x Smithy x (@xSmithy1980x) reported

    @virginmedia What?? Yes total loss. No internet and no tv. May have service during day but I’m at work then so no use to me , it’s not just a slight drop out. Can’t even load web on my phone

  • LOLOPHONEIQ
    Vorix (@LOLOPHONEIQ) reported

    @virginmedia It isn't just slow WiFi speeds, it's the fact it keeps dropping off and disconnecting form things making everything that needs the Internet unusable

  • Laps72
    Laps (@Laps72) reported

    @virginmedia Your WhatsApp chat service is ridiculous! I’ve got a simple question and I’m left ‘hanging on’ whilst an agent is found. Shocking customer service