Virgin Media Outage Report in Runcorn, Borough of Halton, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Warrington, St Helens, Liverpool, Widnes, Runcorn, Prescot, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
Phone | |
| St Helens |
TV | |
| Widnes |
Wi-fi | |
| Widnes |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
-
Tricia Gill
(@trishy_wishy88) reported
from
Birkenhead, England
@virginmedia I’ve had an issue with my phone since February this year…I’ve sent it to you twice for repair and followed the online troubleshooting more times than I can remember but I’m still facing the same issue.
-
Murph
(@porlmurf) reported
from
Tyldesley, England
@big_kev_83 @virginmedia @MENnewsdesk Yeah, bonus points if they point at whatever the problem is (pothole, loose paving etc)
-
Karl Twist
(@KarlTwist) reported
from
Warrington, England
@virginmedia No account info to login, no mobile sim card and poor broadband speeds. No ownership from anyone I’ve spoken to so far and no clearer if/when issues will be sorted. Where do I stand with cooling off period to cancel?
-
Jack Concannon
(@concan93) reported
from
Haydock, England
@virginmedia I have recently moved house the new house has 2 virgin wall sockets one downstairs one up, plugged in down stairs we get 500mbps but we want the hub upstairs so we plugged it into the upstairs wall socket everything is live but now only get 50mbps? Any fix to this?
-
Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
Honestly I could rant for ages about how bad Virgin media WiFi is, and they never seem to make an effort to improve it
-
Gary Beggs
(@GaryBeggs_8) reported
from
Liverpool, England
@virginmedia can’t get through on the phone, so you launch an app to manage your own account, then when you try and make changes it sends you to a chat option which also you can’t get through on. Your service is an absolute joke !
-
Jen Hinds
(@JenHinds) reported
from
Warrington, England
@virginmedia hi there. My mum is having with her TV. We know there is an issue in her area and is being sorted but this is the 5th time this has happened in 3 wks. Please can someone contact me to explain why this is happening so often and what can be done? Thanks.
-
Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia I have used this service in the past and faults have been noted, I have also reported it before now on my account. It’s just weird that every Sunday I appear to be having issues.
-
Lyne
(@lynielou72) reported
from
Warrington, England
@virginmedia your customer service is shocking, can't get through on a number and been chatting online for over an hour now still no nearer resolution.
-
Charlotte Louise Middleton
(@charl_middo) reported
from
Liverpool, England
@virginmedia what is the problem with the broadband in the L9 area?! It’s been dodgy for weeks now and my husband now has to use his phone as a hotspot to be able to actually work from home because the broadband is so shocking!
-
Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Can they help do you think?
-
Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@DeannaLouise93 @virginmedia We’ve had nothing but issues as well D!! I raised a complaint and they keep saying they can’t contact us! Nobody has called my dad! Still having issues after two engineers!
-
Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
Virgin Media WiFi is honestly the worst to be with. Trying to watch films using the WiFi and its going off every 10 minutes. Nothing to do with our signal or our bill, it's just plain shite. Are they gonna sort it out? Are they ****
-
Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia I don’t want DIY I want the service I pay for in my 3 bed house!
-
Phil
(@ThePhilAtkinson) reported
from
Liverpool, England
Virgin Media is ******* awful. Anyone know of another Internet provider that isn't complete dogshit?
-
🌸🐾originalkitten 🐾🌸
(@originalkitten) reported
from
Birkenhead, England
@virginmedia I’ve just rung up agai every single time I tell my problem, they tell mr they will put me through to the right team. The right team answers & immediately hangs up. Just done the text thing and someone called me. I say hello & they hang up. I’m getting sick of it.
-
Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@virginmedia I've tried many times. You're customer service is appalling. Nothing ever improves. So no there isn't anything you can help with AR.
-
Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Would love it if they could come out and fix it, last visit did the best he could but I wonder do BT have better equipment?
-
Simon Janion
(@chaser_51) reported
from
Runcorn, England
@virginmedia HELP!!!! I have had not TV service for nearly 9 hours with fault code W102 on both the TiVo boxes. I have reset the Hub and rebooted both boxes, checked all the cabling and still nothing. My postcode start WA7. PLEASE FIX ASAP!!!!!!!
-
Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia Yet another WiFi and TV outage. Hence another...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Rocky Boxer Junior - MMA
(@boxer_junior) reported
@virginmedia Virgin must be going out of business. I can see no reason why they would provide this shocking service and couldn’t care less. All the time taking your money. Disgrace.
-
Kerry Thomas 🏴 🇬🇧
(@KerryThomas20) reported
@DuncanPhilps @virginmedia Still no joy from @virginmedia tonight. 70mins waiting for someone to answer the phone. No engineer available 4 outside cabling 🤪 and no supervisor available to talk to. Promises that I’ll get a phone call from supervisor tomorrow. Anybody recommend a good tv broadband service?
-
RainbowDesigns🌈
(@Twinklestar192) reported
@virginmedia Unfortunately the link you have added is nothing to do with the isdue mentioned. Despite my spam setting being correct, I am continually getting the fake spam emails as stated in my original tweet in my inbox, many others have tweeted on here re the same issue. Please sort it.
-
John Hislop
(@Denvers70) reported
@virginmedia hi. Been on the phone to you 3 times in past 36 hours for 30 mins each time. Customer service is crap. I enjoy your services but can never get a response
-
mike.brown
(@mikee1888) reported
@virginmedia Wired is good speed just the poor WiFi signal that jumps from good to way down low, my hub 3 is years old now, since talking to you WiFi test speed went from 36mbp download to 196mbp fastest it’s been for months, totally confusing, let’s leave it and see what happens 👍
-
Mark Weddle
(@MarkWeddle9) reported
@virginmedia No, I have had to send in a complaint as they didn't bother coming back to me.
-
Danny 🇧🇩
(@MrDNA007) reported
@virginmedia Yes, unfortunately I’m still experiencing consistently poor speeds and constant buffering whenever I stream anything + it’s also getting in the way of working from home etc. Please let me know what you can do to fix it ASAP? I got this new router and it’s worse than the old one.
-
Darren Partington
(@Villaparto) reported
My daily tweet to @virginmedia to try and cancel my broadband. They don't answer calls and when they do and transfer you to cancel they hand up!!!!!
-
Dianne ODonnell 💙
(@Deo1404) reported
@virginmedia Keep having issues with tv jumping tonight. Keeps jumping back by about 10mins at a time. Anyone else having this issue in #Glasgow #VirginMedia
-
Jenni Seex
(@jenniseex) reported
Hi @bt_uk I’m really looking forward to joining you for a reliable and reasonably priced service. You may want to have a word with your rivals over @virginmedia though as apparently they know your services better than you and told me I would not be able to get installation