Virgin Media Outage Report in Runcorn, Borough of Halton, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Northwich, Warrington and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Liverpool |
Internet | |
| Northwich |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
-
Simon Roberts
(@Simonrob1984) reported
from
Saughall, England
@virginmedia why is the service down in Chester area? #virginmediadown
-
Capitã Nat
(@NatashaVic) reported
from
Liverpool, England
@virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.
-
Thomas Evans
(@92Tevs) reported
from
Liverpool, England
@virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?
-
zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
@virginmedia you are so crap we don't pay you to keep having problems daily
-
DRood 🏳️🌈🎗
(@DoctorRood) reported
from
Chester, England
@virginmedia What does Virgin do for disabled people, when their internet goes down?
-
Billzy
(@Billzy79) reported
from
Liverpool, England
@Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?
-
Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
@tonymc39 @virginmedia Really, truly shockingly terrible.
-
Rob
(@Robertlfc_) reported
from
Liverpool, England
Sort your awful Wi-Fi out @virginmedia
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.
-
Jo3r
(@J0er_82) reported
from
Garston, England
@virginmedia whys your Internet ****?? Never works when I want it to
-
Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia is honestly the worst company for WiFi
-
Carpo
(@Carpo_vp) reported
from
Chester, England
Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒
-
Colin
(@ColinBe76578911) reported
from
Liverpool, England
@MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia All the while taking my direct debit payments for a service I am not getting
-
ikkivllattun
(@bikbee) reported
from
Chester, England
No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.
-
DRood 🏳️🌈🎗
(@DoctorRood) reported
from
Chester, England
@virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Lou Armstrong
(@Loulou15111) reported
@virginmedia since being 'upgraded' to virgin 360 playback of recordings has been terrible. They keep stopping and giving an error CS2217 error message. Everything worked much better before the supposed upgrade.
-
BR1NGTH3P4YNE
(@Christo62584173) reported
@virginmedia Thats the one we use, it says our router is getting the wifi but it's not dispensing it like it should, we asked if we needed a new router and we got told we wouldnt need another one, I even spent £15 on a new cat6 ethernet cable for the PC and that didnt fix it either
-
Alastair Milne
(@maestromilne) reported
@virginmedia But my point is the end user is completely blind to the true likely timeline to fix the problem. VM provide no access to any real insight into the specific outage issue. Just send multiple pointless ‘updates’ with ever extending target dates
-
Sir Jimmy James (Parody)
(@RedJamesH) reported
@virginmedia @GDokimakis My package is now £21.50 per month more. Will I now reach someone over phone or chat in under 1 hour if I need to ? How much longer are you going to keep blaming Covid for the poor service and long delays ?
-
Craig Forman
(@Forman5Craig) reported
@virginmedia I’ve already submitted it as a formal complaint through VM. I’ve spent enough time on this today. I wasted a whole afternoon and don’t want to waste an evening either.
-
Hash Hirji
(@SpyD2099) reported
@virginmedia No internet since last night, and I work from home. Finally after I could speak to someone, estimated fix time is Thurs!? That’s my entire work week. No explanations given either. This is unacceptable! #badcustomerservice
-
⚽️Darren Ardeman⚽️
(@firestarter_dla) reported
Stay away from @virginmedia #broadband if you have a lot of #smarthome devices. I made the mistake of switching from @SkyUK which was working perfectly and have had nothing but trouble for 5 months
-
Craig Forman
(@Forman5Craig) reported
@virginmedia No I’ve tried explaining that. I have not changed my package since November 2021. It has purely been an error at VM and unfortunately the customer service follow up is shocking. As I said my contract is due up un May and it’s highly unlikely I’ll stay with VM
-
IDIC
(@CharlieIDIC) reported
@virginmedia Are you ever going to actually fix it before I give up and go to a provider who provides
-
BR1NGTH3P4YNE
(@Christo62584173) reported
@virginmedia It says check back here in 24 hours to see if the issue has been fixed, and it's been saying that for 6 months now, every time we ring we get the same thing on repeat.