1. Home
  2. Companies
  3. Virgin Media
  4. Runcorn
Virgin Media

Virgin Media outages and service status in Runcorn, England

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Runcorn, including 1 direct report.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received Jul 22, 9:23 PM GMT+1.
  • 52% Internet (52%)
  • 17% TV (17%)
  • 14% Wi-fi (14%)
  • 10% Total Blackout (10%)
  • 7% E-mail (7%)

The latest reports from users having issues in Runcorn come from postal codes WA7 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Birkenhead, Ellesmere Port, Widnes, Northwich, Warrington, St Helens, Runcorn, Chester, Bootle, and Newton-le-Willows.

CityProblem TypeReport Time
Liverpool Total Blackout 5 hours ago
Prescot Internet 3 days ago
Birkenhead TV 4 days ago
Ellesmere Port E-mail 5 days ago
Ellesmere Port Wi-fi 7 days ago
Widnes Internet 8 days ago

Nearby cities with recent reports

Liverpool

1 recent signals

5 hours ago
Prescot

1 recent signals

3 days ago
Birkenhead

1 recent signals

4 days ago
Ellesmere Port

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • TimmyJ1972
    Tim Jackson (@TimmyJ1972) reported from Garston, England

    @Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.

  • 1AnneMcCormack
    Anne McCormack (@1AnneMcCormack) reported from Billinge Chapel End, England

    @DoctorLemma Well done . Always had great service from @virginmedia just cant afford them anymore.

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

  • StuartWilksHeeg
    Stuart Wilks-Heeg (@StuartWilksHeeg) reported from Seaforth, England

    @tonymc39 @virginmedia Really, truly shockingly terrible.

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

  • JohnMurphy9172
    murf (@JohnMurphy9172) reported from Liverpool, England

    @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

  • ChrisWAzure
    Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

  • laineypb2109
    Elaine Brown (@laineypb2109) reported from Birkenhead, England

    @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

  • jgrailpics
    James (@jgrailpics) reported from Liverpool, England

    When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

  • elisabethhilto4
    Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

  • andrewjmcgill
    Andy McGill (@andrewjmcgill) reported from St Helens, England

    @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

  • tomrushton88
    Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

  • ChrisWAzure
    Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty

  • hall291
    Pauline Hall (@hall291) reported from Halton, England

    @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Can you cancel my contract?

  • Crosby71
    Lee (@Crosby71) reported from Seaforth, England

    @_Ludachris @virginmedia Not any more, got **** of them ages ago

  • Its_Sal_Queen
    Sarah Hill (@Its_Sal_Queen) reported from Liverpool, England

    Would love to be able to start work @virginmedia, but the Internet is down.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cycleprawn
    SFB-Mod (@cycleprawn) reported

    @DeviateDefiant @virginmedia @MoneySupermkt Scum company. Lying cheats on their OS call centres. Worst customer service I’ve ever experienced.

  • DeviateDefiant
    R.L. MacMurray 🇬🇧 (@DeviateDefiant) reported

    @DeviousPL @virginmedia @MoneySupermkt Yeah their C/S is absolutely atrocious, I'm basically 'grandfathered' into VM from when their network was the only way to get more than about 8mbit down. These days the DOCSIS/coax setup is vastly inferior to any OpenReach FTTP, with fibre directly to the socket.

  • Kieranbcfc2
    K (@Kieranbcfc2) reported

    @Rugby_Scoop @virginmedia Mad concept but it is possible for both Ireland to be poor and the ref have had a poor game.

  • Jamaal162
    Jamaal (@Jamaal162) reported

    @jonoread @ajzxne They knew owned and run by the same company.. virgin media 02… literally just a subsidiary branded to capture a different market ie the ones who are smart enough to not pay 3 to 4x the amount for the same service

  • saniyusuf
    Sani Yusuf (@saniyusuf) reported

    @virginmedia Internet not working and router too

  • DeviateDefiant
    R.L. MacMurray 🇬🇧 (@DeviateDefiant) reported

    @virginmedia @MoneySupermkt I've switched, I'm getting an Openreach FTTP line installed in a couple of weeks 👍 I've gone through BT, not sure if I'll stick with them, or just cancel within the 14 days - but that line gives me access to tons more ISPs. Latency will be way better than old Virgin coax too.

  • _DanJbh
    Dan🥷 (@_DanJbh) reported

    @Simon_Coates @Simon_Whale @virginmedia I think so, seeing as im an telecommunications engineer. Just stating my prices like everyone else never once mentioned your "Starlink"

  • IanLythgoe4
    Ian Lythgoe (@IanLythgoe4) reported

    Wish never signed a new contract with virgin media customer service is **** been waiting over a week for a new box gone online to chase and nothing been ordered. Ever since had an upgrade to new software nothing but problems @virginmedia

  • VirginMediaNews
    Virgin Media News (@VirginMediaNews) reported

    The mother of a 9-year-old seriously injured in an e-scooter incident says the consequences of these crashes can be life-changing. Her son was hit by a 15-year-old while on his way home in Leixlip last summer and, a year on, is still walking with a limp. Hear from her on the News at 5.30pm. 📺 More on Virgin Media PLAY and Virgin Media One.

  • thisisthatian
    thisisthatian (@thisisthatian) reported

    @Simon_Whale @virginmedia They're the kind of company who are all nice when things go their way When there's a problem, or you leave them, they become piss poor, ignorant and hostile After all our issues, they often send salesmen to our door asking for is to switch I usually threaten them with violence