Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 01/15/2026 10:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV
United KingdomNorthwich Internet
United KingdomLiverpool Wi-fi
United KingdomEllesmere Port Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • robbo1982 david robinson (@robbo1982) reported from Liverpool, England

    @virginmedia is tv go down wont let me log in

  • OneGrumpyMF Dezza The Grump (@OneGrumpyMF) reported from Birkenhead, England

    The @virginmedia referral scheme is terrible been nearly 3 months now and still not received anything. Sent numerous texts with zero replies . Shocking

  • SharonLLeonard Sharon Leonard (@SharonLLeonard) reported from Bryn, England

    @santanderuk ✅ make calls to isolated people while @virginmedia ❌ refuse to even speak to customers with poor service #weknowyouhaveaproblemgoodbye #AIBOT

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp We were promised a signal booster when we upgraded our equipment. It’s been over 5 months now!

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @Logical1966 Liars. It’s Virgin’s job. Not the customer’s.

  • scousenat *scousenat🌈 (@scousenat) reported from Liverpool, England

    @virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal

  • walshy31 Paul Walsh (@walshy31) reported from Liverpool, England

    @virginmedia Sorry back in work today! Would adding boosters help?

  • scousenat *scousenat🌈 (@scousenat) reported from Liverpool, England

    @Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October

  • Zoefw Zoe Wakelam (@Zoefw) reported from Birkenhead, England

    @virginmedia no mobile service for 36 hours #StayConnected really?? Spoke with customer services 3 hours ago and still waiting for a call back. Issues in CH63?? Needs sorting please

  • rider45 Brian O'Keefe (@rider45) reported from Seaforth, England

    @btsportfootball @btsport The football on BT Ultimate on @virginmedia is unwatchable due to the sound issues. Thought it was a one off the other day but it’s bad again today.

  • NicOneFile Nic Tabern (@NicOneFile) reported from Rainford, England

    @virginmedia I keep getting told that there are no issues, but when I run the test, this is what I get! The test results were inconclusive We'd be happy to investigate further.

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @Logical1966 @virginmedia Neither Virgin nor YODEL gives a flying f*ck about the customer - and that’s the truth of it.

  • Dan_Jacko_ Danny (@Dan_Jacko_) reported from Ellesmere Port, England

    @virginmedia absolute discusting customer service and provider 1:45 on the phone and no closer to an answear I want

  • globaltravel39 Global Travel (@globaltravel39) reported from Garston, England

    @virginmedia I've been trying for days to get through to change my package, its impossible as im in a queue then get cut off, but you will except my payment tho won't you 🤬🤬🤬🤬🤬🤬🤬🤬 very poor service.!

  • Acko_79 Acko * (@Acko_79) reported from Liverpool, England

    @M555Jay @virginmedia Always going off. Sick of it but wouldn’t know where to start. Plus think we tied to a contract. **** knows.

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    Honestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.

  • NicOneFile Nic Tabern (@NicOneFile) reported from Rainford, England

    @virginmedia what a poor service, working from home, connectivity awful, speed test okay, so you can’t helps me any further, Whow Whow Whow! New provider being researched - any recommendations please 😱

  • rider45 Brian O'Keefe (@rider45) reported from Seaforth, England

    @Cathy_TwoHalves @virginmedia The problems include always being passed onto to yet another unempowered person eg. To get a code turn a bix back on post upgrade (should have happened anyway) took 2 days and several hours waiting to finally get to a tech, problem then fixed in a few mins.

  • liverpool_Jon Jonathan Marshall (@liverpool_Jon) reported from Liverpool, England

    @virginmedia broadband hub has rebooted 6 times now. Is there a major outage in Liverpool

  • zozzaballs Zoey (@zozzaballs) reported from Birkenhead, England

    @virginmedia @richardbranson sort your signal out! Load of bollocks!! Can’t watch a programme with it going off

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NeilJamesNige Neil JamesNige Evans (@NeilJamesNige) reported

    @jasonparry71 @virginmedia Jase get rid mate they’re awful!

  • peterhammond127 Peter Hammond (@peterhammond127) reported

    Hi @virginmedia @VirginMedia_TV How do you cancel a Pending Contract that was mis-sold and not wanted?

  • masonp69 Paul Mason (@masonp69) reported

    @virginmedia So engineer came round, apparently found fault outside and said will be back n left.. nothing since.. service from Virgin Media is terrible. Have also contact via WhatsApp but that’s about as much use as a chocolate fireguard Just left in limbo now..

  • gooseyboy123 G (@gooseyboy123) reported

    @virginmedia Not really good enough as that will leave me out of pocket and without broadband unless I go elsewhere. Then you really have lost the opportunity to turn around a complete mess up to retain a customer.

  • 33___counting . (@33___counting) reported

    @virginmedia No never, cancelled before we connected. We didn’t set password, we were promised a callback but no one called. You must have a standard return labels!?

  • Boogeymans_here Boogeymanshere (@Boogeymans_here) reported

    @virginmedia fix your dogshit internet

  • RealAnonyMouseU AnonyMouse (@RealAnonyMouseU) reported

    @virginmedia why does my phone hang when trying to use apps without WiFi - got a parking fine because I was unable to extend my parking stay because the mipermit app crashed out as there was no WiFi - only 4G. Phone just won’t load despite having mobile data set up.. how

  • jordanairwave Jordan Haines (@jordanairwave) reported

    @virginmedia guess what. The broadband is down again. Can I have some money off my bill please?

  • JayNichols7929 Jay Nicholson (@JayNichols7929) reported

    @virginmedia Yea I’ve done all that they don’t say much but it is showing my connection as intermittent tho so not sure what going on I’m sure it just the game being stupid it’s not the first and won’t be the last time lol

  • jackoncc1701 Shaun Jackson (@jackoncc1701) reported

    @virginmedia Sorry, so my fault on the chat 😳🤷🏻…. Tried calling last time….sent me to a chat! Awesome awesome support, where’s the escalation I mentioned. Where’s the complaint that was raised on my behalf? Absolute joke and I’m losing my services in three days. 👏👏👏👏👏👏