Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Widnes, Chester, Liverpool, Ellesmere Port, Birkenhead, Warrington, Runcorn, Prescot, Leigh, Northwich, and Billinge Chapel End.

City	Problem Type	Report Time
St Helens	Wi-fi	2 days ago
Widnes	Internet	3 days ago
Chester	Internet	4 days ago
St Helens	Internet	5 days ago
Liverpool	Wi-fi	6 days ago
Widnes	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  ikkivllattun (@bikbee) reported 2 minutes ago from Chester, England

  No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩

• 
  Gary Banks (@GaryBan47314801) reported 2 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Thomas Evans (@92Tevs) reported 2 minutes ago from Liverpool, England

  @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

• 
  Tim Jackson (@TimmyJ1972) reported 9 minutes ago from Liverpool, England

  @virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..

• 
  Mrs Smith (@SmithysMaud) reported 11 minutes ago from St Helens, England

  @virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.

• 
  Emma Latham (@EmsydilemsyL) reported 12 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

• 
  Mrs Smith (@SmithysMaud) reported 14 minutes ago from St Helens, England

  @virginmedia All the while taking my direct debit payments for a service I am not getting

• 
  John Kelly (@John_Kelly17) reported 18 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  Cambo (@cambo691) reported 30 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate

• 
  Tim Jackson (@TimmyJ1972) reported 31 minutes ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

• 
  Gary Kilroy (@Gary_Kilroy) reported 35 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  DRood 🏳️‍🌈🎗 (@DoctorRood) reported 35 minutes ago from Chester, England

  @virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.

• 
  Billzy (@Billzy79) reported 38 minutes ago from Liverpool, England

  @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

• 
  Mrs Smith (@SmithysMaud) reported 38 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Mark Langshaw (@MarkLangshaw) reported 40 minutes ago from Liverpool, England

  @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

• 
  Mrs Smith (@SmithysMaud) reported 42 minutes ago from St Helens, England

  Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄

• 
  Mrs Smith (@SmithysMaud) reported 49 minutes ago from St Helens, England

  @virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 55 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  Ray Waring (@RayWaring) reported 57 minutes ago from Liverpool, England

  @virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue

• 
  Lee (@Crosby71) reported 57 minutes ago from Seaforth, England

  @_Ludachris @virginmedia Not any more, got **** of them ages ago

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Whelan (@Lincsforest) reported 7 minutes ago

  @virginmedia your installation of my new broadband is turning into a mockery of a sham! No communication, no professionalism, a complete lack of customer care! A VERY UNSATISFACTORY WAY TO CONDUCT BUSINESS! Your chatbot is also incompetent! @Ofcom #poorcustomerservice

• 
  Dylan Brown (@DillB1976) reported 9 minutes ago

  @virginmedia my account has been locked for 2 weeks now, I keep getting told it will be resolved but nothing is happening, apart from me spending lots of time on the phone to people who can not or do want to help.

• 
  Suz (@scoobiesue82) reported 9 minutes ago

  @virginmedia It is default to audio descriptive so I change it to Original Dolby Audio both via the context (…) and pressing down and along to audio & subtitles but it’s not changing anything even though it appears to select what I want

• 
  Vicky Leigh (@vickiferris) reported 13 minutes ago

  Go back to customer services and also for a call - i spent an hour on tuesday on the phone so would appreciate them calling me as they are the inconsistent party who change their story every time I speak to them. (7) @virginmedia

• 
  Kim Taylor (@kimtaylor18) reported 13 minutes ago

  I have never known a worse tv company than virgin media! Endless issues and now no tv today! Great 👏🏼 shambles of a company @virginmedia

• 
  Josh (@Joshhhhh____) reported 14 minutes ago

  @virginmedia Hi, yes the loss of service is still ongoing and this is the 3rd time this month would this not go under continuous loss of service?

• 
  Beth 🌺 (@Beth_MBGA) reported 14 minutes ago

  @HJB_News__ Is he a Brit' or a ****' can't be both... Either way he's shite at boxing ... should stick to virgin media support help desk.

• 
  roo64 (@ianrooney48) reported 16 minutes ago

  @virginmedia My tv picture is distorted and pixelled. Been gradually getting worse since yesterday. Many of us in the M43 Manchester area having the same problem.

• 
  Lennox Richardson (@lennyrfc) reported 16 minutes ago

  @virginmedia Still got the crackling on my home phone line, despite doing all the ‘self help’ measures so what’s your advice?

• 
  Basquildol 💙 (@basquildol) reported 19 minutes ago

  @virginmedia Now it’s 3 and a half hours without a proper response on the DM thread, anyone there online who can help? Thanks