Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 05/06/2025 08:35

May 06: Problems at Virgin Media

Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Warrington, Liverpool, Ellesmere Port, Birkenhead, St Helens, Widnes, Prescot, Runcorn, Leigh and Winsford.

Loading map, please wait...
City Problem Type Report Time
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomLiverpool TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWarrington E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • spuddy1878 Neil (@spuddy1878) reported from Liverpool, England

    @virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.

  • DagsJT Darren Thomas (@DagsJT) reported from Cuerdley, England

    Aaaaand @virginmedia broadband is down again. Useless.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia IT says there's no issues in the area, the speed test was done wirelessly. I have the hub in the same place I have always had the modems, hubs in. This issue has been ongoing ever since I received the newest hub. All wires are in tightly so it's not that. I have a new phone too

  • DagsJT Darren Thomas (@DagsJT) reported from Cuerdley, England

    @virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.

  • JoelLJelen JoelJelen (@JoelLJelen) reported from Liverpool, England

    @virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.

  • JE_Boland Jane Boland (@JE_Boland) reported from Seaforth, England

    I have been on the phone with @virginmedia for nearly two hours and am no closer to getting my problem solved.

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke

  • toadfish41 Chris McPartland (@toadfish41) reported from Warrington, England

    @virginmedia Hi it’s media service I cannot set up an account please help

  • rayjono50 Ray Jono (@rayjono50) reported from Seaforth, England

    Just been holding on the phone for over 30 minutes to speak to a "human being" from Virgin Media" I lost the will to live and hung up. Will call tomorrow to tell them I will be leaving sick of their poor service.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.

  • leighwynne33 Leigh Wynne (@leighwynne33) reported from Seaforth, England

    @micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.

  • flux_blair Alex Downes (@flux_blair) reported from Liverpool, England

    Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks

  • JE_Boland Jane Boland (@JE_Boland) reported from Seaforth, England

    Been on hold @virginmedia for 25 mins- now on 3rd call and nearly 2 hours. Shocking customer service. Making my decision to leave that much easier.

  • elisanarbs Elisa Narborough (@elisanarbs) reported from Warrington, England

    @virginmedia no internet for two hours now: Wifi light green and base light is flashing green, service status in wa1 area said no known issues, please help!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Sian_X_ Sharnie Healey (@Sian_X_) reported

    @virginmedia B78 - "We know of an issue in your area that results in loss of service - Estimate 20th May 4pm"

  • Sian_X_ Sharnie Healey (@Sian_X_) reported

    @virginmedia B78 - "We know of an issue in your area that results in loss of service - Estimate 4pm on 20th May"

  • tomobhoy6 thomas watt (@tomobhoy6) reported

    @virginmedia Very hard to get a signal with mobile phone I think . G45 is my postcode

  • Bob070165 Bob (@Bob070165) reported

    @virginmedia Morning, once again internet is playing up.....I'm a nurse, working from home and have had to travel to my daughter's house to use her WiFi? Sub standard service.....

  • juicyjamieson Bee Thalia 🐝🏍️🏊🏼🏖️☠️ (@juicyjamieson) reported

    @virginmedia I've left you for another network now goodbye 👋

  • SAyodejiO SharonAO (@SAyodejiO) reported

    @virginmedia it’s impossible to ever get through to your customer service but 3 months without working TV is ridiculous!

  • gooner_mp Mandy Peacock 💙 (@gooner_mp) reported

    @virginmedia why do your customer service agents never log information following a call? I called yesterday re a fault...called back today as uts still not resolved. Surprise surprise theres no information logged about it. Angry is not the word!

  • MattDen82519810 Matt Dennis (@MattDen82519810) reported

    @virginmedia Been there, Done that, multiple times !!!! Customer service for existing customers is non- existent.

  • grumpy_g1t Scott Dixon (@grumpy_g1t) reported

    @Chrisitv This won't bring any benefits or improvements for O2 customers. I have been with O2 since November 2013 & will probably end up leaving once this goes through, knowing how abysmal Virgin Media is on their customer service.

  • TwistedColossus Caroline (@TwistedColossus) reported

    @virginmedia it’s been 19 hours since our tv and broadband went down. What is the problem? And how much credit do we get back for this outage?