Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 01/29/2026 09:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool TV
United KingdomLiverpool E-mail
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

  • laineypb2109 Elaine Brown (@laineypb2109) reported from Birkenhead, England

    @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

  • ZachcloseYT zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

  • NdawanaY Ndawana Youngson (@NdawanaY) reported from Liverpool, England

    @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

  • AckerHeron Tony (@AckerHeron) reported from Liverpool, England

    Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

  • CllrMichaelHaw Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported from Eccleston, England

    Virgin media customer service 🥴😭🤯

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Garston, England

    @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

  • NdawanaY Ndawana Youngson (@NdawanaY) reported from Liverpool, England

    @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

  • ZachcloseYT zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Garston, England

    @virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine

  • Robertlfc_ Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia thanks for the awful internet service, f*cking useless you are

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

  • cbray72 Christopher Bray (@cbray72) reported from Liverpool, England

    @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

  • alandean1878 Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!

  • alandean1878 Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • seank1979 Banksy (@seank1979) reported

    @virginmedia I am waiting 3 days to get my issue sorted via your whatsapp page....still waiting!!

  • BJack292414 kyri michaels (@BJack292414) reported

    @virginmedia calling waiting for 40 minutes and hung up, complete waste of time, do not recommend to anyone, easy to call when you buy so@ething, but not for help #virginmedia

  • mpgf1973 Mark (@mpgf1973) reported

    @virginmedia why is your customer service/WhatsApp support so poor. Am stuck in a never ending infinity loop waiting for someone to confirm a contract change

  • coolnavnit Navnit Punj (@coolnavnit) reported

    @virginmedia While speed issue is sorted for now, I don't quite understand how you've arrived at the bill amount for next month, following my speed upgrade. Can you please explain? I've sent an email for the same.

  • rphalst Rob Halstead (@rphalst) reported

    @virginmedia @virginmedia you still haven’t connected my broadband (waiting since Sept 21). You also haven’t responded to the complaint I made in Nov 21 (C-261121750). Can anyone get back to me??

  • lopinto1976 show me the sunshine 🌞☀️😘 (@lopinto1976) reported

    @primevideouk Why does my Amazon prime account not allowing me to play films and saying - Your device is connected to the Internet using a VPN or proxy service. Please disable it and try again, my ISP is Virgin media and i have no VPN software on my computers or a VPN router in my house?

  • r_huskins RH (@r_huskins) reported

    @virginmedia Over the weekend something changed, now I get constant lag while gaming. It's happened before and it was an issue for a lot of people around AL3. Broadband is not working properly, please help.

  • cazzybobx caroline dawkins (@cazzybobx) reported

    @virginmedia I spoke to someone this morning as my bill will be going up by £8.50, they said to me "oh well that's life"!! shocking. I have been a customer for as long as I can remember.

  • Ipunchedalion Chris Hollands (@Ipunchedalion) reported

    @virginmedia Yes, and it’s beyond ridiculous now. A manager just hung up on me too. How do i cancel my contract? I can’t continue to do business with a company who lies to me every single time I contact them and penalises me for following their bad advice. VM are the absolute worst

  • johnmor65111412 john morgan (@johnmor65111412) reported

    @virginmedia As you are aware, stated in the previous conversations which you clearly are not paying any attention... I'm am experiencing problems with both wire & wireless. Clearly not paying any attention to your customers what so ever #Useless #sorttheproblem #shitvirginmedia