Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, St Helens, Widnes, Runcorn, Prescot, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
Phone | |
| St Helens |
TV | |
| Widnes |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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M Joni
(@Mattj1878) reported
from
Warrington, England
@virginmedia @Tyson_Fury @DillianWhyte It's not working is it?
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@virginmedia ... down AGAIN ... seriously get it sorted ..
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?
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Clare B
(@clarebellla) reported
from
Liverpool, England
@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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Chlòe
(@tweetsfromchlo) reported
from
Liverpool, England
Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
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Jeanette Lewis
(@jenlew1983) reported
from
Liverpool, England
Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!
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Kev
(@kkgorny1972) reported
from
Liverpool, England
@NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia is there a problem with internet in Widnes r has gone off
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cassandra Mayer
(@cass19may) reported
@virginmedia so the answer to yesterday's question is yes, you do think it's OK to leave me with no Internet, WiFi, TV channels or on demand for 2 weeks. For every single VM person to give me wildly different info from previous. To ignore my complaint. To waste hours of my time.
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David Edmunds
(@davidedmunds) reported
@virginmedia No, But now over two weeks of having to watch TV like is making me want to cancel the contract.
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𝙅𝙪𝙡𝙞𝙖𝙣 𝘾𝙖𝙧𝙩𝙬𝙧𝙞𝙜𝙝𝙩
(@julianmountains) reported
@virginmedia you're a disgrace. 2 weeks & counting without email access. You're an absolute shower. The lack of a fix for this problem after all this time (and I'm not alone in experiencing it) is appalling. IT ticket raised nearly 2 weeks ago & seemingly ignored. Incompetent.
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Jenny
(@Jenny89811882) reported
@virginmedia You said they’d be in touch. They haven’t. Someone came and simply collected the pipes and sign and that was it. V disappointing. Don’t think anyone here will be taking in virgin media with this level of service!
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Ellie Freud
(@EllieFreud) reported
@virginmedia I hope, given the spelling errors, this is a scam.
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james harvey
(@jsharvey23) reported
@virginmedia internet always dropping...engineer came out replaced wires in house...and left..internet still dropping.out..try foning and go through same crap on on foone have u done this done that well yes i fone altime do same **** altime..then get put on hold and cuts off
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jill
(@jill86158336) reported
@virginmedia Customer services said they raised an IT ticket and could take 5 days. We then made a complaint and were told an IT had NOT been raised and we were put back to the IT bot again and he closed the complaint. We could not get any further.
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Djf3
(@username_t_b_c) reported
@virginmedia I didn't bother looking. My train is once per hour so when I realise there was an issue I tried to resolve it in usual ways, no progress, by this time had to leave for station as needed to be able to work today. Its normally pretty reliable but this happens from time to time.
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Alfie
(@WreckItAlf) reported
Hi @virginmedia just rang up to try to cancel my account, gave my reason why nice girl said no problem will transfer you, whilst on hold phone got cut off. Any chance can do this without a phone call that gets cut off
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Cassandra Mayer
(@cass19may) reported
@virginmedia My upstairs neighbours were also told huge ongoing issue not fixable until well into next week, London N19. So which is it?