Virgin Media Outage Report in Runcorn, Borough of Halton, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Prescot, St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 3 days ago |
|
St Helens
|
Wi-fi | 3 days ago |
|
St Helens
|
TV | 6 days ago |
|
Liverpool
|
Wi-fi | 6 days ago |
|
Liverpool
|
Internet | 9 days ago |
|
Liverpool
|
Internet | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Luke Cav (@LukeCav) reported from Liverpool, England@virginmedia how longs the internet going to be down in the L8 area of liverpool?
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Acko (@Acko_79) reported from Liverpool, England@spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too
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Donna (@Donna19711968) reported from Newton-le-Willows, England@virginmedia are you ***************.....everything down and your automated service stating it should be fixed by 3.05am....??? WTF.....??
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied
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Phillip™ (@HenninghanFiD) reported from Seaforth, England@virginmedia Alot are complaining bout outage. We all pay so much but lose internet on a regular basis. I had no tv, no phone, no net today, had to use my own net. In all as a virgin customer what are we paying for? To complain!
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Rob (@ListerTheStupid) reported from Liverpool, England@virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???
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piccl (@pickle_2020) reported from Liverpool, England@Acko_79 @virginmedia Upgrades apparently. Mines down too
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Rachel Hennessey (@rehennessey) reported from Seaforth, England@virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!
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Paul McDonough (@Guitaraholic) reported from Liverpool, England@virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?
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Paul McDonough (@Guitaraholic) reported from Liverpool, EnglandHay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….
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Mohamed Farah (@MoLegend) reported from Liverpool, EnglandI’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****
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Rachel Hennessey (@rehennessey) reported from Seaforth, EnglandHi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭
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David Waywell (@DavidWaywell) reported from Newton-le-Willows, England@virginmedia Can you tell me if there is any problem in the WA12 address? Internet has been of and on all day and your service status page doesn't seem to update.
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Rob (@ListerTheStupid) reported from Liverpool, England@virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.
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Anne-Marie Caine (@amscaine) reported from St Helens, England@beech_mark @mcvity3 @virginmedia Since we moved beech they have been absolutely shite. Their customer service is non existent. They owe us £90 but can’t speak to anyone to get it refunded.
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Al* (@AlexioBailinho) reported from Liverpool, England.@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please
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David Waywell (@DavidWaywell) reported from Newton-le-Willows, EnglandI don't mind so much that my Internet is down (these things happen) but I do get annoyed when the service status tells me it's fine. I don't know if I should be doing something to fix it. @virginmedia
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again
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Danny Wyatt XXX | OnlyFans 😈 (@DannyWyattXXX) reported from St Helens, EnglandI see @virginmedia are down once again. Get your ******* act together #virginmediadown
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Acko (@Acko_79) reported from Liverpool, EnglandIn the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jacqui D (@tomjacdon) reported@virginmedia I don’t work for virgin (I just pay them to provide a service) so I wouldn’t know the answer to your question . I asked you to help fix the WiFi . EH13
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cierdh mcgregor :) (@flushingviolet) reported@virginmedia GET YOUR WIFI SORTED OUT 👏🏻👏🏻👏🏻! can’t have my phone & laptop on at the same time, it’s such a joke. Wtf is the point in paying for it when it’s never working.
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Mike Surtees (@mikesurtees) reported@getgomez @virginmedia I love the Virgin brand but, I’ll never go with @virginmedia again after similar issues. We gave 30 days written notice in Oct 19 and cancelled our DD. They continued to bill and chase for over 6 months.
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Dean (@D34n2020) reportedWhat is it with @virginmedia @VirginMediaNews @VirginMediaCorp everyone is having problems especially with WiFi. Down to 1mb speeds over WiFi but full speed on cable connection yet they refuse to admit they have a problem!!
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fabiano (@fabparra) reported@virginmedia Sure, i made everything It seems that in customers we are treated by you like an idiot. I don't believe in this @LifeInKilburn
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chris chall (@challc) reported@virginmedia M friend cant get his signal to the bedroom in a 1 bed flat.
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Claire Jerram (@clairejerram) reported@virginmedia This tweet is laughable. Phone the number to cancel and it tells you no one is there to speak to you and cuts you off. when I log in to amend package the page doesn’t work. No live chat. my 87year old Nan just wants to talk to someone to sort her bill and can’t
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Penni Pickering (@ppitstop27) reported@virginmedia I've not been a customer for years. Today I received a letter with a cheque from yourselves to an address I've never had virgin at explaining you over charged me. Feels scammish, but seems to be a genuine cheque. Are you sending out letters such as this?
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Harry Hillman (@hillman_harry) reported@virginmedia How am I supposed to contact you then? The number you provided doesn't work
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Mo (@50sEKBOY) reported@virginmedia Scam Alert. Received automated call from @BT 02084264676 advising us that due to unusual activity, phone & Internet being closed down. We don't have any BT equipment. Have reported this to 150.