Virgin Media Outage Report in Runcorn, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Widnes, Liverpool, Prescot, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Widnes |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Rick Houghton
(@Hortini) reported
from
Liverpool, England
I see @virginmedia have it sorted. You can only cancel or suspend your sports subscription if you call them. Reduced call centres meaning massive waits on the phone. But if you don’t pay they cut your internet and tv off at the time of most need. Let us do it online!!!!
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KloppLFC
(@paisleymarley18) reported
from
Birkenhead, England
@robcmay @virginmedia That's Public's problem in 11 years of tory Britain. Company profits absolutely soared, Public's rights completely disappeared. Know one to turn to to fight
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Victoria Smith
(@vickymanutd7) reported
from
St Helens, England
@virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either
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Glyn Fletcher ⭐⭐⭐⭐⭐⭐
(@glynfletcher) reported
from
Liverpool, England
@virginmedia are just great, takes 25 mins to speak to someone who cant help or understand the problem so they put me though to the "concern team" but I'm cut off whilst on hold !
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James McShane
(@jaymacca10) reported
from
Seaforth, England
Appreciate the difficulties, but there is currently no way of changing my package. No email, no phone, and relevant section of website down. How can I change my package please as I am spending too much! Tried texting but been waiting since 11 for a reply @virginmedia
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account
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Martin Smith
(@msmithuk22) reported
from
Warrington, England
Another week @virginmedia services down yet again, first they screw up my network up resetting everytbing, failing to listen multiple neighbours have no internet. Then call again and agree outage but don’t expect anything back we only compensate for more than 48 hours #badservice
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia is there currently an issue in the Wa8 7dd area are WiFi went of over an hour ago have carried out the usual health checks but no joy and can’t get through on the phones!
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel
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Woods Holistic Wellness
(@woodsholistic) reported
from
Roby, England
@virginmedia @richardbranson Despite receiving a text message to say the fault in my area has been resolved I still have no service at all. TV, Phone and Broadband are all down.
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia Because the install date has only been set today. Because your call queues are lengthy & when you get through to someone they don’t know what the issue is so hang up or transfer you elsewhere. I’ve not just called for a chat.
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Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
St Helens, England
@virginmedia Can I cancel , pause my sports subscription until this virus is over.
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia CW I give up 🤯 I’m happy with the install date they’ve given. The issue is the service, repeat calls and failed promised along with the 143mins calls to you along with an hour on webchat. Erik tells me the charges for calling are my fault as free from virgin but line not active.
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Helen C Murphy
(@helen_c_murphy) reported
from
Liverpool, England
@virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services
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anthony dowling
(@toshlfc) reported
from
Liverpool, England
@spuddy1878 @virginmedia Try logging out in your phone and then login on your iPad might only be able to log on 1 device at a time 🥴👍🏻
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Neil Stanley
(@neilrstanley) reported
from
Warrington, England
@virginmedia Not sure I can replicate problem now I’m successfully logged into the app.
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⭐⭐⭐LFC⭐⭐⭐
(@DJGlassBack) reported
from
Garston, England
Seriously @virginmedia if you think I'm paying for the sports channels for this month you can take a running jump!! Come collect your stuff and **** off you robbing bastards at least **** Tirpin wore a mask!!
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Victoria Smith
(@vickymanutd7) reported
from
St Helens, England
Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation
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Kate
(@KateBoarman) reported
from
Warrington, England
@virginmedia I understand that, I told him I did not want to confirm details and would call in my own time, He was then very rude got angry and abrupt! It actually sounded like a scam. I am interested to know if it was virgin media agent as he needs more training!
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Steve Mulville
(@SteveMulville) reported
from
Seaforth, England
@_currie @JoBlytheTV @kerriegosneyTV Looks good John and thanks for sending pic. At this rate i will be able to cancel my Virgin Media package ha📺👍never usually home in time🚚
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝗝𝗮𝗰𝗸 𝗥𝗶𝗰𝗵𝗮𝗿𝗱𝘀
(@djackrichy) reported
@virginmedia Hi TM - I've just managed to get through and they're saying the internet won't be fixed until 30th May???? Please can you confirm this is surely not true, and if it is then how i can cancel my contract please?
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Richard Hurst
(@RichHurstPhoto) reported
@vmbusiness Another day wasted sitting at home for work to be carried out that I just knew want going to happen. I’ve tried to be a new customer since February and it’s been let down after let down. Shocking!
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Michael James Guy
(@redwarrior67) reported
@virginmedia @heather_cmartin There's a lot of customers complaining about virgin media , I wonder why ? Oh I know it's because ur GREED knows no bounds ... LOYAL CUSTOMER of over 10 yrs couldn't get a decent deal , in fact it went up by £8 pm .. virgin media does not care about it's customers, go to sky 👍
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Hannah Chisnall
(@hjvaughanie) reported
@virginmedia I have done this plus rang your premium line number and spoken to the technical team. I am waiting for a "specialist technician" to diagnose the problem that your workmen have caused!!! Just ridiculous @dchisnallITV
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Hasnie Amin
(@hasniemayback) reported
@virginmedia My Post Code ending 7NJ and I have never used the service because of poor customer relationship. immediately I called another Company and installed within days, my home went online. Why is Virgin Media claiming I'm owing when in fact I have not used the service for 1 second.
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sham
(@shxmzhr) reported
@virginmedia Networks fine in my area, but dont understand how it’s being so slow
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
@virginmedia Hi, I selected to come over to you. I selected the option to have an emergency line installed in case of a power cut etc. Do I need to buy a second phone for that? Also, I only have one phone socket in my home, is that going to be a problem?
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LGK Music 🇯🇲 Son of a LEROY
(@LJ_King) reported
@virginmedia what the hell? Internet has been down for twelve hours in the W5 area…..I’ve got work to do!!!!!
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Hasnie Amin
(@hasniemayback) reported
@virginmedia I demand Virgin media to show me the amount of data used by me, I want to see how many devices connected before profiling me and sending my name to debt collection agency. This is very bad
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LGK Music 🇯🇲 Son of a LEROY
(@LJ_King) reported
@virginmedia Yes. And it’s lying to me. Saying there are no issues when clearly…. There are.