Virgin Media Outage Report in Runcorn, Borough of Halton, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Chester, Liverpool, Warrington, St Helens, Prescot, Widnes and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
Internet | |
| Liverpool |
Internet | |
| Chester |
Internet | |
| Warrington |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Dave Woodward
(@DaveWoodwardAC) reported
from
Birkenhead, England
@Jackingsworth @SimonMiller316 @virginmedia I had no issue when I cancelled mine when I moved house last year I did it all online talking to one of their agents
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Him Over There 💙👨🚀🚀
(@snathe) reported
from
Halewood, England
The scammer who just rang our landline, claiming to be from "Virgin Media" and saying there was a problem with my internet may have just received the full force of my wrath and ire. And, genuinely, no ***** were given.
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.
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Alex
(@embedded_iot) reported
from
Seaforth, England
@virginmedia You need to escalate this urgently imho and come up with a solution. I’m saying this for your benefit as it’s going to cause mayhem
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@Huawei21327032 @virginmedia They tried to charge 30quid a month for piss which isn't the issue it's a mix of virgin media kit and also the line. Spent 2 gars studying CISCO networking CCNA and they think I don't know what I'm talking about
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Not really checked today as not working, nans funeral is at 1120. You need to get an engineer to my house next week. I'm paying the bill and not getting the service, not really fair is it.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Are you wanting me to comment in the broadband section? Can you explain the benefits of this as you won't send an engineer out if there is an issue constantly in the area and your tech team are already aware of it, plus I have the ofcom complaint aswell?
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia No, not really as you have reliability issues in my home which I believe is part the router and part the virgin line coming into my home.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia It’s taken 4hrs to get your incompetent team to cancel the package properly. Now there is just the matter of the Overdue bill and the final bill.
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Sharron Rawlinson
(@SharronRawlinso) reported
from
Kirkby, England
@virginmedia had a link to change my password and every combination I’m trying says strength invalid. Help.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@HelenRuggles3 @virginmedia Helen sounds like your a pro at receiving the brush off.Can you call back in 24 hours and we will fix the problems?Then you call back in 24hours there still an issue. Only been my 2022 working from home HELL. THANKS @virginmedia for nothing.I pay my bill and don't get the service
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Hi thankyou4 replying. You offered me the piss a while back for free then tried to charge approx 25 quid a month for them.The issue is half your line and half the equipment. You can never send an engineer out as everytime I phone there is an issue in the area.Another outage today
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes, as discussed many a time. Without fail occasion I phone there is a fault in my area and you will not send out a technician. This circle can not seam to be broken. This is why you have failed to get an engineer out to me for months and months.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia You have literally sent me the same link of what I have just screen shot to you to ask me to do the same thing again of the point you have just addressed. 😡😡😡 Fix the bloody problem and get an engineer to my house!
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Hayley Baker
(@hayleybaker25) reported
from
Liverpool, England
@virginmedia Any problem with connection in Liverpool I'm currently on my mobile hotspot as for the last 2 days my TV has been buffering .😡😤
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia Chatting to your customer service team, she blaming me for disconnecting the chat but it’s you lot
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?
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Alex
(@embedded_iot) reported
from
Seaforth, England
Hey @virginmedia I’m pretty sure these people have a bot watching your bot and are then messaging all of your customers asking for their information. I nearly fell for it due to the speed with which they messaged. This is about to become a very big problem for you @cybergibbons
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sangeeta Agnihotri
(@geeta_dr) reported
@virginmedia I have no access and have let customer service know
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Saurabh Verma
(@saurabh_mca06) reported
@virginmedia Hi @virginmedia Support, did you hear anything back from your team? Please note that the issue is pending since very long time without any resolution and intimation. Please do the needful and confirm ASAP. Thanks
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Chris Lock
(@catharsisjelly) reported
Dear @virginmedia, I recently left you because your service is too expensive for me and I was not offered a rate/package I can afford. The next day an operative in a different department offers me a cheaper rate. This behaviour is weird, underhanded and quite wrong IMO.
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Gary Williams
(@GaryMonster71) reported
@virginmedia customer services is shocking! Complaint C-030522645 been close, why? As still not got O2 SIM card! After being cut off, no one called me to resolve. #shocking #poorservice
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chiari fighter
(@carbon_robert) reported
@virginmedia how long does it take to fix your computer system? Waiting for a call back
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Sarah
(@sarahmufc93) reported
Working from home and @virginmedia is gone. Fantastic. Just what I need to end a terrible day. Best part I’m paying £80 a month for a phone on @EE that I can’t use 4G on or get signal unless I go in my garden. What a day.
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Eoighan Drinkwater
(@eohanmusicmixes) reported
Essential broadband by Virgin Media £15 for 15MBPS all I need. Claim being poor pay less. #broadband
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UK Cop Humour
(@UKCopHumour) reported
@thedogman_918 @virginmedia It’s blooming awful isn’t it
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BenHurst
(@BenHurst) reported
. @virginmedia offering me same deal for £26 more - £59 with 'loyal customer' £6 discount. They offer new customers it for £37.99 - hmmm tempting
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Steve May
(@Anarchist62) reported
@virginmedia @EGX Nah. Been with you now around 14-15 years and since O2 got their oar in you've been crap. What happened to my Netflix? You're trying to force me onto a package which is worse than my old one just because of O2 ffs. States in my contract Netflix included. Where is it?