Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Birkenhead, Runcorn, Warrington, Prescot, Leigh, Northwich, Billinge Chapel End, and Chester.

City	Problem Type	Report Time
Liverpool	Internet	6 hours ago
St Helens	Internet	8 hours ago
St Helens	Internet	11 hours ago
Liverpool	Internet	14 hours ago
St Helens	TV	16 hours ago
St Helens	TV	17 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  James (@jgrailpics) reported 1 minute ago from Liverpool, England

  When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?

• 
  Kevin Saunderson* (@kevsauno) reported 3 minutes ago from Liverpool, England

  @virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.

• 
  DRood 🏳️‍🌈🎗 (@DoctorRood) reported 5 minutes ago from Chester, England

  @virginmedia What does Virgin do for disabled people, when their internet goes down?

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 5 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  Jack Kelly (@realjackoh187) reported 11 minutes ago from Widnes, England

  @virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?

• 
  Tim Jackson (@TimmyJ1972) reported 12 minutes ago from Garston, England

  @Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 12 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  Maureen StewartJones (@supergran22) reported 20 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Ndawana Youngson (@NdawanaY) reported 24 minutes ago from Liverpool, England

  @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

• 
  Jack Kelly (@realjackoh187) reported 29 minutes ago from Widnes, England

  @virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician

• 
  Mrs Smith (@SmithysMaud) reported 34 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

• 
  James (@jgrailpics) reported 37 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

• 
  Mrs Smith (@SmithysMaud) reported 38 minutes ago from St Helens, England

  @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

• 
  Jack Kelly (@realjackoh187) reported 38 minutes ago from Widnes, England

  @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

• 
  Andy McKeown (@AndyMcK1982) reported 42 minutes ago from Liverpool, England

  @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

• 
  Cambo (@cambo691) reported 45 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate

• 
  (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported 46 minutes ago from Litherland, England

  @virginmedia broadband being down again, how, why

• 
  Mrs Smith (@SmithysMaud) reported 47 minutes ago from St Helens, England

  Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄

• 
  Martin Travis (@lurkinhead) reported 54 minutes ago from Birkenhead, England

  @BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!

• 
  Simon Roberts (@Simonrob1984) reported 58 minutes ago from Saughall, England

  @virginmedia why is the service down in Chester area? #virginmediadown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ChildrensBookSequels - Sarah Corcoran (@ChiBkSequels) reported 2 minutes ago

  @virginmedia please don't use Yodel @yodel241653 as a courier service. Pods not delivered today. Van stopped outside, and as I opened the front door he drove off without delivering the parcel. Now got to cancel plans for tomorrow to wait for parcel. Please don't use Yodel.

• 
  tracy_s (@tracy_s1) reported 2 minutes ago

  @virginmedia Now saying that the estimated fix time is 10.05 tomorrow that means 24 hours without the use of tv service we pay for @virginmedia will we get compensation for this?

• 
  Jayne Catherall (@jayneycee) reported 8 minutes ago

  @virginmedia This is why we left you and went with @skytv as your service had become so unreliable

• 
  Shaun Riley (@shaunriley1954) reported 11 minutes ago

  @virginmedia @Da8blue It took long enough to fix

• 
  Mr Nash (@Nasher6328) reported 13 minutes ago

  @virginmedia As you wasn't supplying a service for hours are you giving us compensation or are we allowed to leave free of charge?;

• 
  Grant Stewart (@GrantStewart2) reported 14 minutes ago

  @virginmedia Tv still down after 24 hours and no update from VM. Awful service from a company that states putting customers first. Shocking service

• 
  Chris (@COOPSthereitis4) reported 17 minutes ago

  @geordiechris48 @virginmedia Yeah I saw that, be ****** if id be paying anything extra. Takes the piss how slow they are to sort stuff too.

• 
  Neil (@NeilOMahoney3) reported 18 minutes ago

  @AW4Eva123456 @virginmedia yeah I have the same problem with ITV

• 
  Bish (@bisho32287) reported 19 minutes ago

  @virginmedia This is still not fixed despite your latest update saying 11.05am. What's going on? It would be helpful to have more up to date information. This is getting beyond a joke, it's over 24hrs now without a service.

• 
  Ty Gould (@TyDGould) reported 20 minutes ago

  @virginmedia 24 hours now without TV. Any chance of a decent update as to what the outage is and when you expect to fix it. RG22 area