Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 01/13/2026 13:20

January 13: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV
United KingdomNorthwich Internet
United KingdomLiverpool Wi-fi
United KingdomEllesmere Port Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • HenseyP pet hen (@HenseyP) reported from Seaforth, England

    So virgin media sign a new deal with sky tv but still no sky atlantic and it seems this channel will never be on virgin ,,

  • x17aej Andrew Jones (@x17aej) reported from Liverpool, England

    @SkyHelpTeam shocking service. Iwithout any tv for over 30hrs. Technical fault & and no signal.I pay premium rates for this - the Weather is fine golf & cricket being played today most disappointed having left @virginmedia a few years ago and i need to go back to them now

  • Lara__1302 LaraB (@Lara__1302) reported from Abram, England

    @virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia disgusted. Paid until 10th August but you are telling me I have to pay more as I haven’t returned the box yet.....it’s not 10th August yet! Wind your necks in your customer service stinks

  • thestuchy13 Damon (@thestuchy13) reported from Billinge Chapel End, England

    @virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia so much easier to cancel direct debit without having to bother with a call

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia I don’t have a landline or a Virgin phone, I don’t want to rack up a huge phonebill calling you to sort out an issue on your side. I’ve now performed a factory reset and still not working. So I’ve ran the broadband test from my Virgin Media page and it says the equipment is off.

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia That’s not the point, I don’t want credit. I want a reliable service. And this isn’t reliable. My 4G service on my phone is more reliable than my home broadband. That’s not good.

  • mdrvideo Mike Roberts (@mdrvideo) reported from Newton-le-Willows, England

    Cant access my business website @virginmedia keep hanging up worst customer service ever #virginbroadband #useless

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours

  • Tinkerbellkimmy KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported from Risley, England

    @virginmedia Hello I spoke to retentions yesterday and my contract is going down to 78.00 something but havent had an email from you with the new details im not having any luck with online chat noone responded

  • Lara__1302 LaraB (@Lara__1302) reported from Abram, England

    @virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.

  • thecraigthomas Craig Thomas (@thecraigthomas) reported from St Helens, England

    Broadband download issues a few weeks back, now On Demand TV not working for Manifest. Ridiculous time on hold to try to get through to your team. I’m not feeling the love @virginmedia

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia Ah so now you’ve acknowledged there’s an issue in the area with a fix ETA of nearly 3am. So no broadband all evening. This happened last week too. This isn’t acceptable service levels.

  • Hortini Rick Houghton (@Hortini) reported from Liverpool, England

    @virginmedia your telephone automated payment is beyond dreadful. Not recognising my new debit card. Been on hold to your woeful customer services for 26 minutes. And your hold music is terrible. #nothappy #badservice

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia as an existing customer disgusted by experience my wife had ordering a new phone! Told delivered Thursday, worked from home, then advised by @YodelOnline it would be next Tuesday! Virgin day not down to them then receives a bill for end of the month #CustomerService

  • SeanRSorby Sean Sorby (@SeanRSorby) reported from Liverpool, England

    @virginmedia you’re broadband service is a disgrace. Constant reoccurring issues. Ur not paid for a service to work half the time you’re paid for it work all the time. Your help service is also a joke. Ppl reading canned responses, never really understanding or offer any reason😡

  • metallicageek John Sharrock (@metallicageek) reported from St Helens, England

    Interwebz are down.. Another Sunday in @virginmedia land. I knew I should have kept that old Joanna ..

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia And another issue. Must be that time of the year when I seem to have numerous problems in a short time span. Now it’s saying incorrect password when trying to join the WiFi network (password hasn’t changed), or it’ll say there’s a connection problem to internet and a red button.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • fallthruclouds ☁️ (@fallthruclouds) reported

    @virginmedia I’m trying to install my broadband. Why are you so hard to contact? Im a brand new customer - seriously re-thinking this.

  • louisincairo brod (@louisincairo) reported

    @irishcatholic16 @virginmedia Sure padraig mate we can fix it, just drop your address and we’ll come right by.

  • CatherineMHam Catherine Ham (@CatherineMHam) reported

    @virginmedia The customer advisor kept saying he couldn’t see all the information but did acknowledge someone may have ‘misheard’. Despite his assurance about 48hr reconnection we have still been text about collection of Virgin box etc. Please DM me to arrange a phone call to resolve.

  • KateeBaptiste Katee Baptiste (@KateeBaptiste) reported

    @virginmedia my sister’s internet went down last weekend... after numerous calls & an engineer visit this am, turns out you’ve disconnected her internet 20 days before the end of her contract! Can’t reconnect until Monday and no refund. What the heck!!

  • HotelRach Rachel Smith (@HotelRach) reported

    @virginmedia Any news? Our postcode is EX4 3SP, I can’t register the issue online as we’re a business. Who can’t do any work at the moments with lots of disgruntled guests!

  • 32bitboof bruh (@32bitboof) reported

    @mikeallder @virginmedia same problem here

  • EpicGamesMc_ EpicGamesMc (@EpicGamesMc_) reported

    @virginmedia Is there any problems you are facing? At the moment the internet is turning off and on and it is quite annoying. I just want to watch Benjyfishy in one hour.

  • Blue_eyes_Holty 🖤🤍🖤˜”*°•.˜”*°• Marie •°*”˜.•°*”˜🖤🤍🖤 (@Blue_eyes_Holty) reported

    @virginmedia what’s the complaints department number ? Your customer services is absolutely shocking ! Put through to 8 different people then the last hangs up !!! All to close account! Absolutely disgusting service ! The fact I was thinking of staying

  • akaas07 Akaas (@akaas07) reported

    @StevenMcinerney did this with virgin media, cancelled our old contract and set it up in my name since i’ve not had a contract with them and i was eligible for new customer discounts even at the same address

  • ThewlisAmy Amy Thewlis 💙 (@ThewlisAmy) reported

    @virginmedia Just says there is service issues in our area