Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 02/09/2026 04:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Widnes, Prescot, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn and Birkenhead.

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City Problem Type Report Time
United KingdomLiverpool Wi-fi
United KingdomWidnes Wi-fi
United KingdomWidnes TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • samtcartwright Sam Cartwright (@samtcartwright) reported from Golborne, England

    @virginmedia any update on the internet and phone outage in wa3 area. Your website says the expected time for it to be fixed was 4pm.. been off all day.

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.

  • KatharineGuiney Katharine Guiney (@KatharineGuiney) reported from Warrington, England

    @virginmedia Tried several times in good faith to contact you via phone to amend my TV and broadband package to suit budget then followed your robots advice to log into my account which says I cannot do it that way. 14 yr customer. Why should I pay for services I can't cancel?😠

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again

  • samtcartwright Sam Cartwright (@samtcartwright) reported from Golborne, England

    @virginmedia @BTCare do you want another customer?

  • pickle_2020 piccl (@pickle_2020) reported from Liverpool, England

    @Acko_79 @virginmedia Upgrades apparently. Mines down too

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia

  • sturichie Irish Stu (@sturichie) reported from Eccleston, England

    @virginmedia now 50 minutes on the phone. Absolutely useless customer service. If only I could speak to someone I could cancel

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    @spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID

  • liameaglestone Liam Eaglestone (@liameaglestone) reported from Liverpool, England

    @virginmedia how do I best report the broadband is not working at my home?

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???

  • samtcartwright Sam Cartwright (@samtcartwright) reported from Golborne, England

    @virginmedia It’s gone off again, says estimated fix time is 4pm tomorrow.. what is going on? Lowton area, warrington. Seriously considering swapping to another provider and only just sorted a new deal with you. I’m not happy.

  • wanner316 wayne peers (@wanner316) reported from Golborne, England

    @virginmedia Done everything we are even losing signal now when we never did

  • oppositejohn oppositejohn (@oppositejohn) reported from Liverpool, England

    Could @virginmedia be any more crap if they tried? Internet on & off all day. **** Turpin had the courtesy to wear a mask #fail #virginmedia

  • CraigC84 Craig (@CraigC84) reported from Liverpool, England

    @virginmedia can you please contact me. Ur customer service is a disgrace

  • ansumDave David Harrison (@ansumDave) reported from Seaforth, England

    @virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst

  • CatherineR0bb0 Catherine Robinson (@CatherineR0bb0) reported from Leigh, England

    @virginmedia @virginmedia my internet keeps turning off and has been for 2 days now. It’s been rebooted and is still doing the same thing. Online checking status says there’s not an issue- there definitely is an issue WN7 postcode

  • davidbowes80 Dave the deccy (@davidbowes80) reported from Eccleston, England

    @BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JonBlanchett Jon Blanchett (@JonBlanchett) reported

    Throughout the last year I've had to pay more money to virginmedia for an upgraded broadband which is meant to be faster meant to be better tbh it's an absolute piss take,the service is actually worse,@virginmedia sort it out ffs otherwise I'm going back to @skytv and @bt

  • leah05733909 L (@leah05733909) reported

    @virginmedia The first man on the phone said he will send me a engineer out then the 2nd woman has said she can’t send one out and got to wait 3 days for the spanner, is this a piss take?!!! That’s 6 days of me not working unpaid!!!!! Something needs to be done. I ain’t happy

  • Pug50 Abe T. Alien (@Pug50) reported

    Now, time to wonder how long it will take for @virginmedia to respond to my recorded delivery request in writing to cancel ...

  • PaulHull2 Paul Hull (@PaulHull2) reported

    @StaBByJoLtZz @virginmedia Their is slow connection in London, Manchester and outer areas. Rang them and they said nothing they can do and would be fixed tomorrow....

  • SirMrRealityMan Liam B (@SirMrRealityMan) reported

    @virginmedia I don’t know if it has a pinhole reset. How would that solve a connection issue if an “on off” reset or “turn it off, wait 30 seconds, go back on” reset or a “power reset” doesn’t help?

  • leah05733909 L (@leah05733909) reported

    @virginmedia Use are ******* useless. **** USE

  • JRTurnerPhoto Jake Turner (@JRTurnerPhoto) reported

    @JohnChilver @virginmedia It’s not a booster issue as it worked fine a few weeks ago. I’m certain it’s going to be the hub.

  • KateMirzayantz Katie Holland (@KateMirzayantz) reported

    @virginmedia Installation was a complete ***** up. Trying to cancel. What a nightmare

  • craigwatson88 Craig Watson (@craigwatson88) reported

    @virginmedia Ok will do. I reset the router last night and it seems better today , I just think the router is slow switching

  • jos6005 Jos - Secondary School Teacher (@jos6005) reported

    @virginmedia So how are you justifying a price increase to my non existent service? How much compensation for 1 day without service?