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Virgin Media

Virgin Media outages and service status in Runcorn, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Runcorn, including 1 direct report.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Jun 16, 12:17 PM GMT+1.
  • 62% Internet (62%)
  • 21% Wi-fi (21%)
  • 8% Total Blackout (8%)
  • 8% TV (8%)
  • 3% Phone (3%)

The latest reports from users having issues in Runcorn come from postal codes WA7 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 16: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Runcorn, Warrington, Ellesmere Port, Newton-le-Willows, Birkenhead, Widnes, Chester, Prescot, Leigh, and Northwich.

CityProblem TypeReport Time
Liverpool Internet 7 hours ago
Liverpool TV 3 days ago
St Helens Internet 3 days ago
Liverpool Internet 4 days ago
Liverpool Internet 4 days ago
Liverpool Internet 4 days ago

Nearby cities with recent reports

Liverpool

5 recent signals

7 hours ago
St Helens

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • ShanklyBob77
    Ian Hawksey (@ShanklyBob77) reported from Aintree Village, England

    Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

  • alandean1878
    Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!

  • NatashaVic
    Capitã Nat (@NatashaVic) reported from Liverpool, England

    @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

  • AndyMcK1982
    Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?

  • 92Tevs
    Thomas Evans (@92Tevs) reported from Liverpool, England

    @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.

  • JohnMurphy9172
    murf (@JohnMurphy9172) reported from Liverpool, England

    @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Can you cancel my contract?

  • Robertlfc_
    Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia is honestly the worst company for WiFi

  • TimmyJ1972
    Tim Jackson (@TimmyJ1972) reported from Garston, England

    @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

  • Crosby71
    Lee (@Crosby71) reported from Seaforth, England

    @_Ludachris @virginmedia Not any more, got **** of them ages ago

  • EmmaZhaan64
    Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

  • tomrushton88
    Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

  • alandean1878
    Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

  • J0er_82
    Jo3r (@J0er_82) reported from Garston, England

    @virginmedia whys your Internet ****?? Never works when I want it to

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall

  • Robertlfc_
    Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

  • NdawanaY
    Ndawana Youngson (@NdawanaY) reported from Liverpool, England

    @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

  • Robertlfc_
    Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia thanks for the awful internet service, f*cking useless you are

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GingaGill
    GingaGill💙👩🏻‍🎓😷  (@GingaGill) reported

    @SarahLudford @virginmedia @O2 Yep…sadly the service has declined since the two companies merged. They blocked my account for weeks for ‘ security reasons’. ( I had changed pw & looking for new deals) No one seemed unable to unblock it. Took several phone calls/DM’s/ emails etc.

  • Dadcrusher
    Julian (@Dadcrusher) reported

    @virginmedia Customer service with Virgin is again a nightmare. Started an online conversation at 10am and haven’t from Mahir in over 30 minutes.Obviously they feel that my time doesn’t matter as much as theirs.

  • RosieLastOf6
    Rosie (@RosieLastOf6) reported

    @virginmedia virgin media app says service ok but still not showing tv. What’s wrong?

  • GrangeAdele
    Adele Grange (@GrangeAdele) reported

    @virginmedia @CLangley16 @virginmedia I’m the same, this has been on and off now for weeks! I pay a fortune each month and never get a week where there is no issue. I was supposed to get a discount before and it was never processed off of my monthly bill

  • HitmenHustlers
    HitmenAndHustlers (@HitmenHustlers) reported

    @virginmedia please can you contact me? I keep getting passed around by the automated phone line, every single day, my WiFi will go down, only for a minute or 2, but it is a MAJOR inconvenience when im working from home, and lose connection to clients.

  • andhea101
    andhea (@andhea101) reported

    @virginmedia Wow and I hope your team can as well.....and maybe keep it running for days as well.....ok maybe I shouldn't have such high hopes....ok the maybe your team can keep it running for hours.....btw your service stays is wrong and misleading....says no broadband no TV...correct..but..

  • FauntleroyMp
    Lord Fauntleroy MP KC (@FauntleroyMp) reported

    @Mickskinz @DavidPNoble63 They will enforce it with isp's quite easily. Just fine virgin media if they fail to act on frequent ip address switching

  • oftenFrazzled
    Kate (@oftenFrazzled) reported

    @O2 signed up 2yr sim only Fri 12/06. received msg "my new number active" but I put in a pac code to keep my old number AND the new SIM hasn't arrived yet. Also I keep getting booted out the login page now of my virgin media account. Not impressed at all. Considering cancelling

  • darrenhayes1973
    Darren Hayes (@darrenhayes1973) reported

    @virginmedia Disgrace of a company never been spoken to as rudely as I have been tonight by one of the call centres based oversees. 20 calls in less than 7 days and then rude to me because he did not get the answers he wanted!! Sort it out!!

  • GarryWalker
    Garry Walker (@GarryWalker) reported

    Today I have had telephone wars with E-on, Virgin Media, EE and UPS. I hate having to deal with call centres. They bring out the worst in me.