Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Birkenhead, Ellesmere Port, Widnes, Northwich, Warrington, St Helens, Liverpool, Runcorn, Chester, Bootle, and Newton-le-Willows.

City	Problem Type	Report Time
Prescot	Internet	8 hours ago
Birkenhead	TV	2 days ago
Ellesmere Port	E-mail	2 days ago
Ellesmere Port	Wi-fi	4 days ago
Widnes	Internet	5 days ago
Northwich	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Emma (@EmmaZhaan64) reported 26 seconds ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Colin (@ColinBe76578911) reported 3 minutes ago from Liverpool, England

  @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

• 
  Mark Langshaw (@MarkLangshaw) reported 4 minutes ago from Liverpool, England

  @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

• 
  murf (@JohnMurphy9172) reported 4 minutes ago from Liverpool, England

  @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

• 
  Kevin Saunderson* (@kevsauno) reported 7 minutes ago from Liverpool, England

  @virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.

• 
  Rob (@Robertlfc_) reported 7 minutes ago from Liverpool, England

  Sort your awful Wi-Fi out @virginmedia

• 
  Jamie McLoughlin (@jmcloughlin) reported 12 minutes ago from Liverpool, England

  Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

• 
  Tony (@AckerHeron) reported 14 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Mick Mc 23 (@Mick_McIver1984) reported 17 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Mrs Smith (@SmithysMaud) reported 18 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Elaine Brown (@laineypb2109) reported 21 minutes ago from Birkenhead, England

  @virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty

• 
  Martin Travis (@lurkinhead) reported 27 minutes ago from Birkenhead, England

  @BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!

• 
  Mrs Smith (@SmithysMaud) reported 30 minutes ago from St Helens, England

  @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

• 
  Ian Hawksey (@ShanklyBob77) reported 31 minutes ago from Aintree Village, England

  Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 34 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Emma (@EmmaZhaan64) reported 34 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  Rob (@Robertlfc_) reported 40 minutes ago from Liverpool, England

  @virginmedia is honestly the worst company for WiFi

• 
  Mrs Smith (@SmithysMaud) reported 42 minutes ago from St Helens, England

  @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 53 minutes ago from St Helens, England

  @virginmedia your Internet sucks

• 
  Jack Kelly (@realjackoh187) reported 56 minutes ago from Widnes, England

  @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Emily Atkins (@bahallathegreat) reported 8 minutes ago

  @mariah56_c @virginmedia Mines just gone down so not happy

• 
  Seph (@sephiroth17181) reported 11 minutes ago

  @virginmedia no matter how many router reboots, pc restarts cable checks and so on IT STILL DOESNT WORK LIKE I PAY FOR. a complete and utter joke

• 
  James Ferris (@jamesf61) reported 12 minutes ago

  @virginmedia Could you get any worse? 3 weeks of no reliable broadband. Customer service suggesting i cancel because they don't know when it will be fixed. Pathetic.

• 
  Adrian Weale (@Edeaulx) reported 13 minutes ago

  I spent a desultory hour earlier, glued to a 'web-chat' with a bot, and then a human, as I sought to cancel my @virginmedia broadband service. It wasn't unhelpful, though it shouldn't have taken so long but it isn't over. @virginmedia's T&Cs specify 30 days notice... 1/

• 
  Cory (@coryoconnor96) reported 16 minutes ago

  New customer at @virginmedia for the broadband just had it delivered connected and plugged into wall and woah never have I been able to connect to the internet so quickly Thanks all

• 
  Jodie Sinyor (@Jodie20) reported 17 minutes ago

  @virginmedia another let down. Waiting 5 hours for an engineer only to be told he’s rescheduled. I’ve taken a half day off work. Dreadful customer service.

• 
  left blank (@leftblank111) reported 17 minutes ago

  @Simon_Whale @virginmedia Worst company in the UK. Staff are all idiots. Criminal damage at my house…. Took months to resolve.

• 
  Stephen Hampson (@StephenHampson) reported 17 minutes ago

  @virginmedia Do better for your customers. Take the feedback on board and amend your help pages to include the streaming box. Walk in our shoes and think how you feel when a big company treats you like dirt and still takes your money without a problem.. but you won't .

• 
  Kat (@mostly_sleepy) reported 19 minutes ago

  @Simon_Whale @virginmedia They never said anything about wanting our broken 2nd TiVO back (had been broken unknown amount of time, so cancelled), and we were going to take it to get WEEE'd. Seeing this I'm glad we put it off long enough that we needed a VM engineer for something else and gave it to him!

• 
  Bill Kilvington 💙 FCODP, FRCA (@BillKilvington) reported 20 minutes ago

  @virginmedia What on earth is going on. Intermittent broadband, all WiFi pods disabled and the site says I don't actually have any. Customer support says you're replacing cables in my area, but no planned work showing