Virgin Media outages and service status in Runcorn, England
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Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Runcorn, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Jul 15, 8:54 PM GMT+1.
- Internet (52%)
- TV (21%)
- Wi-fi (14%)
- E-mail (7%)
- Total Blackout (7%)
The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, Widnes, Northwich, Warrington, St Helens, Liverpool, Prescot, Birkenhead, Runcorn, Chester, Bootle, and Newton-le-Willows.
| City | Problem Type | Report Time |
|---|---|---|
 Ellesmere Port
|
Wi-fi | 8 hours ago |
|
Widnes
|
Internet | 19 hours ago |
|
Northwich
|
Wi-fi | 2 days ago |
|
Warrington
|
Internet | 3 days ago |
|
St Helens
|
Internet | 3 days ago |
|
Liverpool
|
Internet | 3 days ago |
Nearby cities with recent reports
3 recent signals
2 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.
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Mick Mc 23 (@Mick_McIver1984) reported from Kirkby, EnglandAnyone else useless @virginmedia gone down got no internet house is in melt down
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Jemima (@JemimaCamhs) reported from Garston, England@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
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Nicola Bates (@Nicolajb87) reported from Liverpool, England@virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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Emma (@EmmaZhaan64) reported from Roby, England@virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!
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Jonesy (@RWBJ1997) reported from Liverpool, England@virginmedia your customer service team is proper shite. Your router is in the bin outside ours
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Chris Wright (@ChrisWAzure) reported from Liverpool, England@virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....
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Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England@virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
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John Kelly (@John_Kelly17) reported from St Helens, England@CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.
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Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England@virginmedia If my bill went down with my speed, I wouldn't mind.
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?
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Ndawana Youngson (@NdawanaY) reported from Liverpool, England@virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)
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Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
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Gary Banks (@GaryBan47314801) reported from Liverpool, England@virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡
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Ndawana Youngson (@NdawanaY) reported from Liverpool, England@virginmedia Too many service drops. Engineer has been to properly to fix but this persists.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝙣𝙮𝙭𝙞𝙚 ꯭🪽⟡ (@shuseihayakawa) reported@virginmedia yeah, no. been without internet for a week and engineer was supposed to fix our outside cables today. just got a message saying it's been rescheduled for next month. your customer service is pathetic and disgusting. can't wait to switch.
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Stephen Hampson (@StephenHampson) reported@virginmedia Sent one. Managed to fix it late at night but no help on your website for the streaming box so seems you don't act on your feedback and the remote app failed to work.
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𝗣𝗮𝘂𝗹 (Sign name: Puppet) (@SirPuppetPaul) reported@MichelleBeckett Truly awful. I worked in customer services for a very long time and @virginmedia just needs to get better. It's never about the profits, it's what you're doing for the customer. Put yourself in Michelle's shoes. How would YOU like to be treated like this?! I'm sorry Michelle.
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Mark Ford (@Markford64LUFC) reported@virginmedia @fluffybubbles73 Over 20 years with NTL/Virgin Media and honest truth, never a real problem. Nothing at all.
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𝔹𝕠𝕓-𝕓𝕒𝕔𝕜𝕒𝕓𝕚𝕝𝕚𝕥𝕪 ⚒ 🫧 (@Bob_backability) reported@virginmedia why can't you sync your transmission with the terrestrial or Sky service because my neighbour is ruining these games for me. He screams like a banshee on heat 40 seconds "before" we score. #NORENG
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James Durrant (@je_durrant) reported@virginmedia Im afraid I’ve have more confidence if 1. You got my name right, 2. If neighbours 3 doors down, also with you, had also lost service, and 3. As an O2 customer, I could get a half decent reception
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kel (@_k3l__) reportedVirgin media has been down at some point in the day for the last 3 days now🤬
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Ben Grant (@MrBenGrant) reported@virginmedia we are so done with you when our contract ends, barely a month goes by with outages and reliability issues! £73 a month you would expect top speeds and super reliability. Sadly not.
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DbowNews (@Dbow500) reported@Starlink Exciting times. VIRGIN MEDIA BULLIES NEED KNOCKING DOWN MANY PEGS. MY PREVIOUS CONTRACT STARTED AT £36.. WITHIN 2 YEARS IT ROSE TO £92 FOR A BASIC INTERNET PACKAGE. CONTRACT ENDED I MOVED ASAP. NOT REALISING VIRGIN WERE STILL CHARGING ME, RACKING UP A DEBT. RUINED MY CREDIT SCORE WHEN I REFUSED TO PAY THEM. I OFFERED 50% AND THEY POINT BLANK REFUSED. THE WORST CUSTOMER LOYALTY I'VE EVER DEALT WITH.
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Steve George🏴 (@George66Steve) reported. @virginmedia my broadband services on TV are down. Your app says you're aiming to fix this by 15 July at 16.07 (the false specificity impresses me not one jot). The issue number is F012372779. The issue started yesterday. Why on earth am I paying forca service that I will not..