Virgin Media Outage Report in Runcorn, Borough of Halton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 27: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Northwich, Liverpool, St Helens, Warrington and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Northwich |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia hi, is it possible to check if my virgin mobile is being moved over from using ee to Vodafone? My signal keeps dropping in and out....i was told this would be happening sometime this year.
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia Thanks, if i request a pac code, does this cancel my contract automatically or do i still have to try and speak to someone in person over the phone, ive checked my account and im just on a rolling 30 day plan now my contract ended last dec,thanks
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Neil Connolly
(@neilc5017) reported
from
St Helens, England
@virginmedia how much notice do we have to give to cancel our subscription ?
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Liam 🥊🎙
(@LJBret11) reported
from
Seaforth, England
@virginmedia has got the worst customer service of any network. Raised a complaint back in January regarding a misold package,still waiting for an outcome. The notes say they have tried contacting me...no they havnt, not missed calls, voicemails or emails. Absolute liars.
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𝕯𝕵𝕭1965
(@BigDave767) reported
from
Birkenhead, England
@virginmedia is there a wi fi problem in the CH42 area, can’t get the Internet to work, turned the hub off/on to reboot still hasn’t worked
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
Here we are again had TV on for 5 mins why I have a drink and breakfast and it's off again.with a fix date of Monday 17th I believe @virginmedia But bet we don't get any bill discount for the continuous outrage ! 3rd day WA9
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia The TV is out The box just keeps going from no signal to starting up on a loop Currently ourphone line isn't working again I've lost count of how many engineers have been out ! We are paying just under £100 a month for what ?? Thankfully internet ok I'm a home worker !
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia I sincerely hope there will be no need to contact beyond this fix date If we are going to be without service all weekend and already on day 3
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.
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Chris Greenhalgh
(@Ceasar_1990) reported
from
Liverpool, England
Virgin media internet is the worst 😤
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@virginmedia Never any perks for exisiting customers 🙄
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@Deanzey @virginmedia But it never… I used mobile 5G 😜
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia But we had that last night and was on for an hour after work and now off been off since about 6pm Not sure what service been like during day as working
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Whittle
(@Stixx1979) reported
from
Liverpool, England
@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Harika Marlow
(@HarikaMarlow) reported
Biggest price rise award of the year so far goes to….. @virginmedia 👏 A whopping £43 per month increase! Fair to say I’d rather cancel and stare at 4 walls! #CostOfLivingCrisis
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Andrew Brown
(@andrewbrown697) reported
@virginmedia Complaint about rude staff
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Pliyo
(@PliyoSan) reported
@virginmedia I’ve been a loyal customer for 3 years. I pay 65.75 per month, I think I deserve better. Thanks for your time.
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s brierley
(@sbrierley41) reported
@virginmedia Do you think you could be honest with people when turning your Internet off service around Ashton Under Lyne keeps going off but according to you no service issues in OL6 start telling the truth
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Toast
(@toasttothej) reported
Honestly @virginmedia your customer service and process is so so poor it makes me sick I’ve cancelled my service with you and am still getting bills through and have been stripped of money from my bank account Absolutely shame on you
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Nicolle Evans
(@coley_elizabeth) reported
@virginmedia @SamanthaJane_H On hold for over 45 mins. An easy way is to add a cancel button to the online account. There clearly isn't the capacity to deal with these enquiries over the phone.
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FrenchEddyCSC 🏴🇪🇺
(@mackieg67) reported
@virginmedia seems like there is a outage in my area. Any idea when this will be sorted?
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Nicolle Evans
(@coley_elizabeth) reported
@virginmedia my contract ends 3/8/2022 and the price is doubling. I've only received the letter today not giving me enough time to give 30 days notice to cancel and I've now been on hold for over half an hour. And I can't seem to do anything by logging in to the account.
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Hayley Davies
(@haleyd1506) reported
@virginmedia I need to know - when this issue will be resolved, what is causing this issue and what compensation will be offered for my consideration. To reiterate I am disabled and housebound and I a sad to say that the TV and Internet is very important.
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Richard Bunkham
(@RichardBunkham) reported
@virginmedia It’s an intermittent problem what do you know about But I don’t get a stable signal I can’t run a teams meeting it’s absolutely useless and you’re not answering any compensation for promising but it will be working until the 13th of July