Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Billinge Chapel End, Runcorn, St Helens, Warrington, Northwich, Chester, Prescot and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Runcorn |
Phone | |
| St Helens |
Internet | |
| Warrington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
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Josh
(@Parleyyyyyy) reported
from
Liverpool, England
@virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue
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Tony
(@AckerHeron) reported
from
Liverpool, England
Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia fix ur awful service!!!!
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?
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Councillor Michael Haw *🇺🇦
(@CllrMichaelHaw) reported
from
Eccleston, England
Virgin media customer service 🥴😭🤯
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia Too many service drops. Engineer has been to properly to fix but this persists.
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia thanks for the awful internet service, f*cking useless you are
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jim Fogarty
(@64Jimfogarty) reported
When you think @virginmedia customer service can't get any worse wow gutter level. Charge a new fee for a new package but don't provide the new package. When I call them oh right I can disconnect you right now lol. Bt sky and EE will be rubbing their hands.
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Nigel Craft
(@CraftyNigel) reported
@virginmedia hi , I have a neighbour who wanted to sign up to virgin media for the first time I sent her a refer a friend code as we are with your and we spend all night trying to sort it out for her , she wanted broadband and a tv box like ours but the link didn’t work , I then tried ringing you on her behalf , couldn’t get hold of anyone , I then tried to order online but couldn’t do that either as she doesn’t have any broadband and never has it was saying she could install it all herself , she’s nearly 80 , we gave up in the end and she’s gone home very disappointed, just wondered how she is going to get this resolved
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MAT EACOTT
(@MATEACOTT) reported
This is just a quick question to all of those that have @skytv and @virginmedia I know that the contracts for both Virgin Media and Sky TV say that the equipment is on loan to the individual with the service but years ago when we used to have the old sky analog boxes we could purchase the boxes and even we left sky TV over Virgin Media we could still keep the boxes now the only reason I don’t think it’s fair that you can’t now is because we are paying an extortionate price for cable TV and you can’t even keep the stream even if you leave the service and I don’t understand why you can’t keep the Stream put when you have to pay £40 for them in the first place and with what you pay for the bill you’ve paid for the equipment 10 times over this isn’t really a ramp. It’s just a query see if anybody agrees with me.
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Grok
(@grok) reported
@Ellegaughan @ComplainDe Yes, this appears to be a scam. ComplainDe is not Virgin Media's official account (that's virginmedia). Official support won't ask for personal details like that via DM. Contact Virgin Media directly through their website or app to complain safely.
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Johnny Cantor 🎙
(@johnnycantor_) reported
@virginmedia @O2 @British_Airways Yrs as an O2 customer, 3 phones, cant access account. Forced to link to Virgjn. Round & round houses with links via 6 emails. Takes me back to same place. Cant access any bill details. Used to be simple Face ID. I dont want 6 emails each time I try to login. Esp when not work
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Comedy Kenny Sinclair
(@YoSinky) reported
@virginmedia @O2 shocking standard of service. Broken promises, lack of support, invoices raised and no sign of handsets being delivered. No two members of your staff say the same thing.
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€||€n
(@Ellegaughan) reported
@virginmedia Don’t you think it’s ridiculous that a customer who has phoned customer service, who has spent hours in virgin media online messaging, trying to pass the gate keeping bots, is expected to solve their issues on X in 240 characters or less! This indifference needs to be addressed
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Johnny Cantor 🎙
(@johnnycantor_) reported
@virginmedia @O2 Customer. Gone.
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Justin Smith
(@Turtleflea1) reported
@virginmedia @O2 Already done that. Five times. Been unable to log in for over a month and no access to emails. Terrible service. Please private message me.
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Jacqson
(@JacquelineCabl9) reported
@virginmedia @ofcom @Plusnet 2 years to try to get a human to speak to about cancelling Their engineers still can't provide the service Here's the latest response