Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, St Helens, Widnes, Runcorn, Prescot, Northwich and Ellesmere Port.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Warrington |
Internet | |
| St Helens |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Hi, I've been on to the Service Status line, no issues. Used My Virgin Media app no issues raised with Broadband or TV provision. Still picture break-ups on some channels.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia It's worst on 601 BBC News where either part or all of the screen pixilates. But it happens on other channels to a lesser degree.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Planned work which is fine but the advert in writing and on the tv makes it sound good that you get data on your Virgin mobile if your broadband ever goes down. Just finding the contact for trading standards
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
Problem with @virginmedia in my area. Unable to watch @jamie_murray & @BrunoSoares82 To say I'm miffed is an understatement. 😠😠
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gary eaves
(@garye1969) reported
from
Bryn, England
@mikelavelle93 @virginmedia If it is ask them to upgrade you because of how crap it is. It should be free.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia just found out as I’m an oomph customer on volt I should get broadband of 350 but getting 53 jitter is beyond a joke too. What happened?
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Still a problem. Programmes we recorded Thurs & Friday are unwatchable (& not available on Catch Up for some reason)
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@CISASUK yet again you have closed my case without adjudication being completed??? I am starting to think you play a part WITH Virgin media now Extremely poor
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Yes I know! They are doing essential works but you say broadband outage and you get data on your phone. That is a breach of trading standards as apparently you don’t do that
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kajan Pushpakanthan
(@KajanPush) reported
My internet service has been mess up yet again. Somehow they opened 2 accounts and got that corrected when i called about two bills; then they went ahead and closed both of them without confirming with their own notes. @virginmedia @CBCBusiness @CP24
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Jeanette Griggs
(@jeanettegriggs) reported
@virginmedia I have been a customer for a number of years. My previous deal has just expired. You kindly sent me a letter saying the price to me as a loyal existing customer is £94, but if I were a new customer it’s £55. Some reward for loyalty? @skytv fancy a new customer?
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Brad
(@NiceLovingFrend) reported
i am genuinely so ******* sick of @virginmedia ruining any attempts at fun you ***** are the worst company and i hope you go bankrupt
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Jeanette Griggs
(@jeanettegriggs) reported
@virginmedia Thanks for the quick reply but they’re generic and just still leave the bad taste both your letter and the price hike have left me with. It’s high time there was a price and a loyalty discount rather than a new customer hook then shaft them later approach
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Sam Long
(@manff26) reported
@virginmedia I’ll email over details of the account - which you already should have if you looked up both the complaint no’s that I sent? I will do this because we need his number re-instated. But this doesnt fix or resolve the original complaints we have! We want to talk to a person for that
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Jeremy B
(@Jerbla) reported
@virginmedia my broadband is slow and intermittent and cutting in and out. Apparatus fine. Neighbours share situation. Status incorrectly states all fine, this is wrong. Customer service none existent. Options please?
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Ed
(@edsoulchild) reported
@MrTund Same I was confused it left. If you have Virgin Media internet you can sign in with that. And AFC Naija I’m there 🤝
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Sam Long
(@manff26) reported
@virginmedia You cut him off as migration in the area. Not that we knew this. Tech turned up two days later. Couldn’t find a fault. Tech called you up, you wouldnt even talk to him as he didnt have a password. We contact you online, put in a complaint, got told him would be reconnected in…
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Debra Keenan
(@debrakeenan3) reported
@virginmedia Condition not a scratch on it & was in perfect working order only changed for a newer model to be told the lcd wasn't working & offered me £13 from £75 or return so asked for it to be returned & has never come back
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Stacey Coxall
(@StaceyCoxall) reported
@virginmedia Our intelligent pod doesn't seem to want to connect with the Hub 4 🥺 kinda regret switching hubs but we were offered this hub for "improvements". Will keep monitoring it and if no improvements after first 7 days I'll reach out again for some help.