Virgin Media Outage Report in Runcorn, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Warrington, Birkenhead, Northwich and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Billzy
(@Billzy79) reported
from
Liverpool, England
@Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.
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DRood 🏳️🌈🎗
(@DoctorRood) reported
from
Chester, England
@virginmedia What does Virgin do for disabled people, when their internet goes down?
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Thomas Evans
(@92Tevs) reported
from
Liverpool, England
@virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
@virginmedia you are so crap we don't pay you to keep having problems daily
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.
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Nicola Bates
(@Nicolajb87) reported
from
Liverpool, England
@virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap
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Colin
(@ColinBe76578911) reported
from
Liverpool, England
@MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately
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DRood 🏳️🌈🎗
(@DoctorRood) reported
from
Chester, England
@virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.
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Nicola Bates
(@Nicolajb87) reported
from
Liverpool, England
@virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.
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Tom Rushton
(@tomrushton88) reported
from
Haydock, England
@virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.
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Simon Roberts
(@Simonrob1984) reported
from
Saughall, England
@virginmedia why is the service down in Chester area? #virginmediadown
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Kevin Saunderson*
(@kevsauno) reported
from
Liverpool, England
@virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.
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Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
@tonymc39 @virginmedia Really, truly shockingly terrible.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.
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Rob
(@Robertlfc_) reported
from
Liverpool, England
Sort your awful Wi-Fi out @virginmedia
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia All the while taking my direct debit payments for a service I am not getting
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.
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Jo3r
(@J0er_82) reported
from
Garston, England
@virginmedia whys your Internet ****?? Never works when I want it to
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia is honestly the worst company for WiFi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JohnDragonMan
(@JohnDragonMan) reported
@virginmedia why is your 3G/4G phone speeds so poor? Some places I go get a fantastic signal but no data connection. I have loads of rolled over data too. Poor show when you are punished for not using data.
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Mr_Kwacky II
(@Wholehearted25) reported
@Poles72 @virginmedia It's crappy interment service. I've done all the usual checks and switched it off for a few minutes.
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Oliver Hannan
(@olihannan) reported
The internet service provided by @virginmedia to our development is just the worst I've ever encountered of any provider - all well and good boasting super fast fibre but it's down so often I'd be happily swap for reliable slow fibre!
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Chris Reynolds
(@reynolds_ch) reported
@virginmedia That link just tells me about VM 360 & doesn’t help. I use the VM go app but it won’t give me access to channel listings
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karen moss
(@karenmoss10) reported
@virginmedia Hi my Internet has been down, the online status check isn't working. Can you please give me any info. EN8 area. Thanks
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Gary Cross
(@garycross) reported
from
Corby, England
@virginmedia Spoken with two different agents and got teo different answers. One said there was a known fault and the other said the opposite. Second agent claimed he booked me a virtual help call hut nobody called. I've ended up having to book my own engineer visit. Nobody has been helpful.
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christian Fleming
(@flem1968) reported
@virginmedia not broadband or TV in PR2 area over 14 hours now not one update another example of your declining customer services
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Mr_Kwacky II
(@Wholehearted25) reported
@virginmedia Hi. I've run the recommendations from the Virgin Media Connect app. It told me the issue should resolve within 24 hours It's intermittent service. I keep losing wi-fi.
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Chris Rand
(@ChrisRandWrites) reported
from
Huntingdon, England
@virginmedia Nothing! I just wish you'd get rid of these magic support passwords nobody has. We just have to go through the charade on the phone of typing in random wrong codes until the system gives up. That's all. Thank you.
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PL84
(@DeviousPL) reported
@TomStan22 @virginmedia @toobbroadband Virgin have been awful and got worse, just look at any local community app and see all the complaints. Their customer service are untrained and rude, their website lies and fails to document the regular outages. Just get Toob and be done with it, cheaper too.