Virgin Media outages and service status in Runcorn, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Runcorn, including 3 direct reports.
- The most common problems reported in this area mention Internet, TV, and E-mail.
- The most recent signal from this area was received Jul 10, 3:53 PM GMT+1.
- Internet (54%)
- TV (25%)
- E-mail (7%)
- Total Blackout (7%)
- Wi-fi (7%)
The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 10: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Prescot, Northwich, Warrington, Birkenhead, Runcorn, Chester, Bootle, Ellesmere Port, Newton-le-Willows, Widnes, and Leigh.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 4 hours ago |
|
St Helens
|
Internet | 6 hours ago |
|
Liverpool
|
Internet | 23 hours ago |
|
Prescot
|
Internet | 1 day ago |
|
Northwich
|
Internet | 1 day ago |
|
Liverpool
|
Internet | 2 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.
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Matt Attwood (@mattwood1702) reported from Liverpool, EnglandInternet down no good when working home #virginmediadown #virginmedia
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Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported from Eccleston, EnglandVirgin media customer service 🥴😭🤯
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Glynn Parry (@GlynnParry1974) reported from Liverpool, England@virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!
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James (@jgrailpics) reported from Liverpool, EnglandCompletely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap
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Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England@virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently
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Gary Banks (@GaryBan47314801) reported from Liverpool, England@virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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Amanda Ralph (@aralph50) reported from Liverpool, EnglandPlease sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia
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Lee (@Crosby71) reported from Seaforth, England@_Ludachris @virginmedia Not any more, got **** of them ages ago
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Gareth Hughes GBC TV (@GarethWHughes) reported from Roby, EnglandHas virgin media gone down? #virginmedia @virginmedia
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Nicola Bates (@Nicolajb87) reported from Liverpool, England@virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia All the while taking my direct debit payments for a service I am not getting
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Nicola Bates (@Nicolajb87) reported from Liverpool, England@virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia What does Virgin do for disabled people, when their internet goes down?
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Emma Latham (@EmsydilemsyL) reported from Liverpool, England@virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kathy Miller (@KathyMi25429227) reported@virginmedia Please cancel engineer visit that I did not ask for...I do not have time to spend another 25 mins on hold
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Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reportedVirgin media Fined 28 million for tryjng to prevent customers leaving. No wonder people are sick of their **** service
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Richard (@ylesine999) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV42 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Kathy Miller (@KathyMi25429227) reported@virginmedia appalling service...on hold 15 mins and counting after nighmare getting to a point where I wait! C'mon..you charge enough
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Daithi (@daithigor) reportedI used to be able to cancel Virgin Media over email. I have the emails to prove it. The last time I tried to cancel over email I was told they "changed the system" and had to ring to cancel.
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Tariq Chowdry (@tc9topcat) reported@virginmedia - my internet has been down since 3pm in Bristol Can't get through to agent on phone. Please advise when it will be fixed.
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Claire Fox (@foxclaire1973) reported@virginmedia I need help because I have someone that has used my address to set up virgin the box is here and are 6 letters I have spoke to someone but they do not believe me that the person does not live at the address what can I do
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Makaveli (@Makintel) reported@Stsantek @virginmedia I been with virgin media when they were blue yonder and they never gave a ****
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Ryan (@MrRWatts) reported@virginmedia trying to reach a human as you've cancelled my broadband early and your IVR? No wonder you got fined 28million... any chance of actually getting help from someone?
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Lyn Prodger (she/her) (@Prodgey) reported@virginmedia once again I have sent a DM as requested about my complaint with no response. Is this part of the ignoring customer correspondence scandal?