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Virgin Media outages and service status in Runcorn, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Runcorn, including 0 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received Jun 29, 10:04 AM GMT+1.
  • 53% Internet (53%)
  • 22% TV (22%)
  • 16% Wi-fi (16%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)

The latest reports from users having issues in Runcorn come from postal codes WA7 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Birkenhead, St Helens, Runcorn, Chester, Bootle, Ellesmere Port, Newton-le-Willows, Widnes, Prescot, and Leigh.

CityProblem TypeReport Time
Liverpool Internet 3 days ago
Warrington Internet 3 days ago
Birkenhead Total Blackout 4 days ago
St Helens Internet 4 days ago
Liverpool Wi-fi 5 days ago
Runcorn TV 5 days ago

Nearby cities with recent reports

Liverpool

4 recent signals

3 days ago
Warrington

1 recent signals

3 days ago
Birkenhead

1 recent signals

4 days ago
St Helens

1 recent signals

4 days ago
Chester

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • ZachcloseYT
    zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

  • DaveMbootlebuck
    DM 🦌 (@DaveMbootlebuck) reported from Litherland, England

    @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

  • John_Kelly17
    John Kelly (@John_Kelly17) reported from St Helens, England

    @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

  • andym1908
    Andrew (@andym1908) reported from Warrington, England

    @skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media

  • mattwood1702
    Matt Attwood (@mattwood1702) reported from Liverpool, England

    Internet down no good when working home #virginmediadown #virginmedia

  • TimmyJ1972
    Tim Jackson (@TimmyJ1972) reported from Liverpool, England

    @virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..

  • alandean1878
    Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

  • elisabethhilto4
    Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

  • RayWaring
    Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue

  • jgrailpics
    James (@jgrailpics) reported from Liverpool, England

    Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

  • lurkinhead
    Martin Travis (@lurkinhead) reported from Birkenhead, England

    @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

  • Billzy79
    Billzy (@Billzy79) reported from Liverpool, England

    @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

  • Robertlfc_
    Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

  • colette2511
    Colette Ellison (@colette2511) reported from Warrington, England

    @virginmedia No not going through it it’s too long and I don’t have time. Just wanted to everyone know that vm is a bad company and are robbing gets. Trading standards have been told and I’m 💯 % sure that there’s thousands of people doing the same

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

  • ZachcloseYT
    zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    @virginmedia your Internet sucks

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia All the while taking my direct debit payments for a service I am not getting

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • safcpete67
    safcpete 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@safcpete67) reported

    @y_alibhai @virginmedia The arrogance. You don’t get preferential treatment Yasmine due to your ‘awards’. Btw If you agree with SM ban for kids meaning we will all have to sign in to access SM then get used to this.

  • DeliJoJ82464825
    Daviad Lee (@DeliJoJ82464825) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_IPTV6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • _DundeePerfect_
    A.Brown (@_DundeePerfect_) reported

    @paulveness1974 @virginmedia I think that many peoples problems stem from using wifi, everything I have connected to the Internet, TVs and PC are hard wired, i never have a problem. I remember I used the Smart TV features once, never used it since, I press somethings it's instant not sat waiting to load.

  • Julybird
    Julybird (@Julybird) reported

    @y_alibhai @virginmedia Change your internet provider. Or ring their cancellation number and they'll likely push heaven and earth to help you then. If they don't, definitely change. I was with them years ago, absolute rubbish of a service.

  • char_bone
    Charlotte 🦄🧚‍♀️ (@char_bone) reported

    @DiBrander We left Virgin Media because they were awful at fixing issues. We had a fault go on for over a month but no compensation because you have to have full service loss. It was over £90 a month too.

  • customerchamp1
    Paul ▶️ (@customerchamp1) reported

    Who remembers when @O2 customer service was good? Since the merger with the appalling @virginmedia it's been absolutely diabolical. Trying to help a vulnerable relative, been on hold for 45 minutes 🤮🤮🤮 to reset his password. Shameful.

  • FrazzzYT
    Frazzz (@FrazzzYT) reported

    @virginmedia Consistently says "intermittent signal in your area" This has literally been going on for around a week now. And seems to coicide when there is a little tiny bit or rain...

  • Urban__Groove
    Urban Groove (@Urban__Groove) reported

    @virginmedia I f***** HATE virgin media, i cant wait till my contract ends with you, Causing me stress by giving other 02 permission to set up a direct debit when i never instructed you too! BASTARDS! 😡

  • AngMacca
    AngMacca (@AngMacca) reported

    @virginmedia hi, our internet has been intermittent since 30th May (ML2), with resolution dates moving back repeatedly. Can you advise on a ACTUAL date from which we will resume 100% service?

  • YeshuaFoxtrot
    Mark Skid (@YeshuaFoxtrot) reported

    does anyone else have issues with @virginmedia broadband whenever theres a slight heatwave 🤔