Virgin Media outages and service status in Runcorn, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Runcorn, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Jul 2, 11:49 AM GMT+1.
- Internet (50%)
- TV (25%)
- Wi-fi (16%)
- Total Blackout (6%)
- E-mail (3%)
The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 2: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Northwich, Liverpool, Warrington, Birkenhead, St Helens, Runcorn, Chester, Bootle, Ellesmere Port, Newton-le-Willows, Widnes, Prescot, and Leigh.
| City | Problem Type | Report Time |
|---|---|---|
 Northwich
|
TV | 10 hours ago |
|
Liverpool
|
Internet | 3 days ago |
|
Warrington
|
Internet | 4 days ago |
|
Birkenhead
|
Total Blackout | 5 days ago |
|
St Helens
|
Internet | 5 days ago |
|
Liverpool
|
Wi-fi | 5 days ago |
Nearby cities with recent reports
4 recent signals
1 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
-
Mark Langshaw (@MarkLangshaw) reported from Liverpool, England@virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.
-
-
zach close YT 🏳️🌈🏳️🌈 (@ZachcloseYT) reported from St Helens, England@virginmedia your Internet sucks
-
Billzy (@Billzy79) reported from Liverpool, England@Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.
-
Alan Dean (@alandean1878) reported from Roby, England@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
-
Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
-
Gareth Hughes GBC TV (@GarethWHughes) reported from Roby, EnglandHas virgin media gone down? #virginmedia @virginmedia
-
Colin (@ColinBe76578911) reported from Liverpool, England@MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia Done it again, 3 outages in 3 days. Very poor
-
Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way
-
Chris Wright (@ChrisWAzure) reported from Liverpool, England@virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty
-
Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
-
DM 🦌 (@DaveMbootlebuck) reported from Seaforth, England@virginmedia No. Can’t get through. I’ve just submitted a complaint
-
Sarah Hill (@Its_Sal_Queen) reported from Liverpool, EnglandWould love to be able to start work @virginmedia, but the Internet is down.
-
Tim Jackson (@TimmyJ1972) reported from Liverpool, England@virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked
-
Mark Langshaw (@MarkLangshaw) reported from Liverpool, England@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
-
Nicola Bates (@Nicolajb87) reported from Liverpool, England@virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap
-
Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.
-
Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!
-
Martin Travis (@lurkinhead) reported from Birkenhead, England@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Danny Morris (@danny_9_morris) reported@virginmedia your internet is a joke, for the past 2 days I’ve had intermittent internet where it drops out for no apparent reason. It’s effected me working from home & tonight has mean I’ve missed 3 goals in the France c Senegal game. Your app says no issues but clearly there is
-
Carrie Walsh (@carrie_walsh_) reported@virginmedia hi our wifi has been intermittent and slow all week and is now once again not working. Can't even get on to your website. Seems to be local to SE27 as my neighbours also have the same problem. Can we please get this fixed?
-
Ryan Sheppard (@Sheppo1874) reported@alisonclay71 @virginmedia They’re the worst. I was a customer for over 10 years and moved house recently. They refused to move the service to my new house. Incredibly poor service. Also, be prepared for them to chase you constantly to return their kit or they’ll charge you for it!
-
keith addy (@ads913) reported@virginmedia I understand they're introductory, but the gap is £51/month for the identical package. That's not a normal "new customer discount" that's a loyalty penalty. What can you actually offer me?
-
S.U (@SU__Crypto) reported@HayekAndChips @virginmedia @MartinSLewis Can never sign in also to Virgin. Absolute BS. Same ordeal I had. £70 package, contract finished, £230 it went to. Cancelled. Then got it for £72.
-
Nicky P. Smalley (@Nicky_P_Smalley) reported@virginmedia It’s been nearly 2 weeks now. Drop ops/low speeds are still continuing in s63. I keep getting texts saying you’ve identified the problem and sending someone out, but all that happens is you change date of when it’ll be fixed, but fix it you have not!
-
Melvin Jose (@Melvinjose22321) reported@virginmedia I have been facing intermittent broadband issues from almost a month and all you do is keep pushing resolution date by a week once that has passed. This the fifth time you are pushing the resolution timeframe. When can you get this resolved?
-
Fifa World cup IPTV (@jofraojju) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @ offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
-
Mark Skid (@YeshuaFoxtrot) reporteddoes anyone else have issues with @virginmedia broadband whenever theres a slight heatwave 🤔
-
MeddazzaDuranie (@duranie1000) reported@virginmedia had no service for a week. Engineer due today between 1-4. Now been told they won’t arrive until 7.45pm?? How is that acceptable?