Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 12/02/2025 23:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Northwich, Warrington and Runcorn.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomNorthwich Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSt Helens Total Blackout

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • LisVegas81 Lisa (@LisVegas81) reported from Seaforth, England

    @virginmedia please help online isn’t getting me anywhere, no one answers questions this is my last hope.... I need a signal boost due to working from home... help

  • Cuttsrich rich cutts (@Cuttsrich) reported from Tyldesley, England

    @virginmedia hi can help please. TV service down with new reinstalled tivo box

  • Footywirerob Rob Wood (@Footywirerob) reported from Warrington, England

    @virginmedia Internet gone down in Warrington, any sign of a fix. Got a frantic 12 year old

  • helen_c_murphy Helen C Murphy (@helen_c_murphy) reported from Liverpool, England

    @virginmedia having issues with connectivity & slow speed. I'm working from home & this is causing me a LOT of stress. I still have targets. Hard to do when the internet is crawling & up & down like a yoyo. Been like this for 2 weeks. Diagnostics say no problem 😥😭

  • the_eporter Tim Lyth (@the_eporter) reported from Ellesmere Port, England

    @virginmedia having issues with broadband. Hope it gets fixed soon.

  • gray_h81 Gray H (@gray_h81) reported from Roby, England

    @virginmedia have got to be the worst network providers ever. 10 times worse than @Sky10mbps which is saying something - 2 months in and haven’t got a clue what they are doing 🤬😡

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    @JacobAlderHam @virginmedia Shocking isn’t it mate, I’ve not been able to use streaming devices or gaming devices for a few weeks without constant spikes and buffering. I pay for 200 down and receive about 40... so much packet loss. Shambles.

  • mrwilkinson1979 Alan Wilkinson (@mrwilkinson1979) reported from Widnes, England

    @virginmedia 2half hours waiting for a reply in text service! Can someone take ownership please!

  • KimmyLFC Kim Shelley (@KimmyLFC) reported from Seaforth, England

    @virginmedia is shit, all the channels have gone off and this is the second time we have got to reboot it, not happy 😡😡😡

  • ndmerc Nick Mercer (@ndmerc) reported from Liverpool, England

    @virginmedia customers suffering the usual standard of service from virgin Media again. Denial of service should see customers compensated, customer service appears to be the lowest priority.

  • brownpigeon1 Brown Pigeon (@brownpigeon1) reported from Liverpool, England

    @APATBillShep @virginmedia Been blaming my connection problems on knackered laptop in the Swan, but general concensus appears to be that @virginmedia is just crap

  • MrAshleyVP ASH (GEN-X) (@MrAshleyVP) reported from Saughall, England

    @melashley @LightleyG @virginmedia @c1ca2 @Dawn92944045 Been poor since installation

  • ZHaxhifazliu Zeliha Haxhifazliu (@ZHaxhifazliu) reported from Liverpool, England

    @vmbusiness at this current time working from home under so much stress and pressure the last thing you need is your broadband playing up. This is not acceptable we ate paying for a service which is currently nonexistent. Wifi goes down every 5 min. Please can you look into this

  • rider45 Brian O'Keefe (@rider45) reported from Seaforth, England

    @virginmedia Never got a reply so my sister as account holder has sent a text but still awaiting a reply.

  • renzair Renzair (@renzair) reported from St Helens, England

    @virginmedia If your internet service to St. Helens could be anything other than complete dogshit for more than five minutes that’d be swell. Since 7:30 this morning, constant outages of internet service. STILL happening at 16:00. Thanks (for nothing). Again.

  • suelightfoot Sue Lightfoot (@suelightfoot) reported from Saughall, England

    We were very excited about getting @virginmedia. The reality is the customer service during a time when citizens need them most has been pretty poor.

  • pauldmcdermott Paul McDermott (@pauldmcdermott) reported from Newton-le-Willows, England

    @a_tunstall @virginmedia Cancel the DD and rest assured they will be in touch 👌🏼

  • bluebadgeguide Paul Beesley (@bluebadgeguide) reported from Garston, England

    @virginmedia I called at 1541 today to report that my parents landline was not working. I made it clear that they are very elderly and need the landline in emergencies. I left my mobile number and asked for a callback to check progress 1/2

  • paulridgway95 paul ridgway (@paulridgway95) reported from St Helens, England

    @virginmedia Tivo box was on for about 20 mins then shut down and re booted it's self

  • Sheryl83 Sheryl (@Sheryl83) reported from Ellesmere Port, England

    @virginmedia trying to set up a #dementia phone at my grandads and it won't work. Think it could be to do with line as it works from my house. Always says number not recognised, please help!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • EtheltheGoddess Ros Ryman (@EtheltheGoddess) reported

    @HeresTommy @virginmedia I have this issue.due to having over 20 devices when everyone is home I am contemplating getting a second provider to pop a line in upstairs. It’s all rather discouraging

  • MrPeterVernon2 Mr Peter Vernon (@MrPeterVernon2) reported

    @virginmedia I called your help line on the 10th trying to sort out logging onto my account online. The operator took my details and said 'the team' would contact me in a few days. How long is a few days?

  • erbingham Emily Bingham (@erbingham) reported

    The irony of ringing @virginmedia to tell them how 💩 my wifi is for the person on the phone to go “MR(!!!) customer I cannot hear you” (wifi call) 🥲🥲 had to hang up cause the line is that bad and no further forward 👍🏼

  • helenlimbrey Helen Limbrey (@helenlimbrey) reported

    @virginmedia Hi there, picking this back up as still having issues. We did a pinhole reset and it was fine for 30 mins then back to same issues. We are both sitting less than 1m from hub, there is nothing around it. Plugged in we get speed promised, wifi we get 5-15.

  • Ema2511 Emma (@Ema2511) reported

    @virginmedia Nothing, nothing happens. We have no service, and if we do manage to connect, its for 3 minutes and it drops out. We have 2 laptops, for work neither connect. There are no lights on router, will not connect. Showing error each time

  • sketchymagpie SketchyMagpie 😷 (@sketchymagpie) reported

    @virginmedia hi, I've been getting missed calls for weeks asking me to get in touch. I did so last week but the missed calls have continued. Can you help, as calling back twice and asking about it has not stopped them?

  • MatthewK_13 Matt (@MatthewK_13) reported

    @virginmedia If you need any further info feel free to contact me on my mobile at the bottom of the email any time of day, they’ve given me something like £85 credit in total so far but it’s not about the money, I need the service installed I’ve had no tv or internet and my partner has to go-

  • welshwa81518941 @welshwarrior (@welshwa81518941) reported

    @virginmedia WHY does @virgin expect me to jump thru their 100 miles up off the ground hoops & make ME feel like a pariah fish when all i want is an HONEST & REASONABLE service. I've received NEITHER😠 Now next Jill V @Virgin script hasn't been written so PLEASE WRITE IT & SEND ME A COPY!

  • gp_990 Graeme Penman (@gp_990) reported

    @virginmedia It makes it even more frustrating that aspects of the support are so poor - the service check you have to be online to run, the bot that fails to recognise no service, a message to call to register loss of service and no option to do so, etc. Fix advised eventually for 14:15..

  • MissPrints_89 Camilla Prince (@MissPrints_89) reported

    Virgin Media are crooks. Complete broadband outage estimated to last ALL day but you’re only entitled to minimal compensation if your outage lasts for 48 hrs yet my partner won’t get paid for the work he’s unable to do today