Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Widnes, Chester, Liverpool, Ellesmere Port, Birkenhead, Warrington, Runcorn, Prescot, Leigh, Northwich, and Billinge Chapel End.

City	Problem Type	Report Time
St Helens	Wi-fi	12 hours ago
Widnes	Internet	1 day ago
Chester	Internet	3 days ago
St Helens	Internet	4 days ago
Liverpool	Wi-fi	4 days ago
Widnes	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Tim Jackson (@TimmyJ1972) reported 4 minutes ago from Liverpool, England

  @virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..

• 
  Jamie McLoughlin (@jmcloughlin) reported 7 minutes ago from Liverpool, England

  Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

• 
  Maureen StewartJones (@supergran22) reported 8 minutes ago from Eccleston, England

  @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

• 
  Mrs Smith (@SmithysMaud) reported 11 minutes ago from St Helens, England

  @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

• 
  Nicola Bates (@Nicolajb87) reported 19 minutes ago from Liverpool, England

  @virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap

• 
  Kevin Saunderson* (@kevsauno) reported 25 minutes ago from Liverpool, England

  @virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.

• 
  CryptoDan2k (@CryptoDan2k) reported 26 minutes ago from Roby, England

  @virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall

• 
  (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported 27 minutes ago from Litherland, England

  @virginmedia broadband being down again, how, why

• 
  Tim Jackson (@TimmyJ1972) reported 28 minutes ago from Garston, England

  @Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.

• 
  Berni Turner 🖤🌹 (@BLTwitchy) reported 30 minutes ago from Liverpool, England

  @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 32 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  Elaine Brown (@laineypb2109) reported 33 minutes ago from Birkenhead, England

  @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

• 
  John Kelly (@John_Kelly17) reported 38 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  Emma (@EmmaZhaan64) reported 38 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  Mrs Smith (@SmithysMaud) reported 46 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Billzy (@Billzy79) reported 53 minutes ago from Liverpool, England

  @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

• 
  Mrs Smith (@SmithysMaud) reported 55 minutes ago from St Helens, England

  @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

• 
  Sarah Hill (@Its_Sal_Queen) reported 59 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  Maureen StewartJones (@supergran22) reported 60 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  Martin Travis (@lurkinhead) reported 60 minutes ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Phykell (@phykell) reported 2 minutes ago

  @Benleo @virginmedia Doesn’t surprise me one bit. Definitely the worst brand as well.

• 
  Carrie (@IamCarrieagain) reported 4 minutes ago

  @virginmedia No, you absolutely don't understand. Leave me alone. Maybe I will be well enough at some point in the future to sort this. Maybe not. Your treatment of disabled people and your withholding of key information to a customer is disgusting. I'm cut off now, thanks.

• 
  Andy Form (@AndyFormUK) reported 4 minutes ago

  @Benleo @virginmedia We have an issue that’s been going on for 12months. As soon as my wife uses her laptop everything else in the house stop working, Xbox, streaming, even phones. I have 350 GB package and was told I need to upgrade my package to the top one to “fix” the issue. 10 plus calls, hours on hold been past from different departments, engineer visits that don’t turn up and engineers that turn up and say there is a issue with it and someone will be touch when it’s fixed. £40 goodwill I was offered and a call 2 months ago, I’ve even up trying.

• 
  claire whyte (@clairewhyte12) reported 7 minutes ago

  @O2 You didn’t look into it for me though. You told me you only deal with virgin media landline, tv and broadband, not much point in contacting you really. 0 help.

• 
  (((Tim from Radio Clash))) 🌈 🏳️‍🌈💛🤍💜🖤 (@radioclashblog) reported 9 minutes ago

  Sadly we are still last mile copper here, no Community/Open Reach fibre yet but we do have Virgin Media (old cable)... Yes I know...but I suspect support will be as **** like nearly all of them now....if Plusnet wasn't dropping phones and Zen wasn't hyper expensive I'd use them.

• 
  Dave (@DaveWW1877) reported 10 minutes ago

  @virginmedia The biggest joke of a company when it comes to Customer Service, absolutely disgraceful the way the treat customers Had a complaint on going since the 30th March and they still can’t get it right to resolve even after speaking with a Senior Complaints Manager

• 
  Tracy Field (@TracyFi31470652) reported 13 minutes ago

  @mark_wootten try virgin media there just as bad

• 
  Joe Alderson (@JoeAlderson1982) reported 14 minutes ago

  @B25Owl @jomickane @Benleo I've never had this and been with Virgin Media on and off for years. I have had a faulty router from them before though.

• 
  K D (@kevdev83) reported 14 minutes ago

  @virginmedia Any idea why my Internet is so crap today on the wirral literally dropping out constantly and it's the holidays the kids are going mad

• 
  ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported 17 minutes ago

  @RosyPosy_kitteh @IamCarrieagain @virginmedia They were very rude to me this afternoon. Both on chat then phone. Ill be cancelling my services next week once I have the opportunity to ring up. They treat older (I'm 72) people with disrespect.