Virgin Media Outage Report in Runcorn, Borough of Halton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Runcorn, Widnes, Prescot, St Helens, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Warrington |
Wi-fi | |
| Runcorn |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Widnes |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia @Virgin came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So it looks like the router resetting was the start of a bigger issue. Router appears to be having issues again. Your diag service thinks the router is switched off but it certainly isn’t.
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer @virginmedia
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits
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BrightLightGames
(@BrightLitegames) reported
from
Liverpool, England
@virginmedia Internet is down AGAIN, Queue the automated twitter response. Time to find a new provider I think!
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Gfunk_in3D
(@Gfunk_in3D) reported
from
Runcorn, England
@virginmedia feels like this is getting tweeted a lot but your internet is the absolute worst!
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia so much easier to cancel direct debit without having to bother with a call
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Baz Anderson
(@BazxAnderson) reported
from
St Helens, England
So get an email on Sunday saying my @virginmedia bill is going up in September. Since then nothing but problems with the internet. If your going to charge a fortune. Provide a decent service.
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer
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Gfunk_in3D
(@Gfunk_in3D) reported
from
Runcorn, England
@virginmedia I really don’t know how you can morally charge for the pitiful service you provide. You have the most consistently unreliable download speeds I have ever come across.
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours
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heather
(@heatherjoy3) reported
from
Ellesmere Port, England
@virginmedia no broadband Ch66 2rz. Checked service status and rebooted. Please help.
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia It's a fault you was suppose to fix yesterday at 4.15 in the area but still hasn't been fixed
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Pretty ironic when the @virginmedia Service Status page doesn’t work.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So service resumed around 3pm with an email confirming it. In the last 5/10 mins the wireless connection keeps disappearing off. It’ll return for a second or two, then drop again. Unsurprisingly your status checker says there isn’t an issue despite there clearly being one.
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue
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HLM
(@HelenLMoran) reported
from
Garston, England
@virginmedia There was apparently a local fault that is now showing as resolved. However the WiFi painfully slow and times out
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AFCB Supreme
(@AFCBSupreme11) reported
@virginmedia stupid mongrals. 2 days in a row you’ve said the issues would be solved and two days in a row the wifis gone down. Tell your technicians to get their heads out their asses and fix the goddam service. You also say you offer compensation but never give it. Mongs.
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Richard Goreham
(@RGoreham86) reported
@virginmedia Then what are virgin going to do to make that right? I can’t get hold of anyone on WhatsApp to look into it either. This is awful service
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rob
(@Rob6timesLFC) reported
@virginmedia There no way I can DM someone as I not gonna put full postcode down on social media
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Stephen Hanley
(@Stephen81418408) reported
@virginmedia Worst company ever they never listen to u they think they know better than u then hang up everytime not 1 problem ever get resolved especially mobile promise call backs from managers never happen but will chase u when bill is due crap speeds on mobile can't connect just fgs avoid
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gez
(@gezjb) reported
@virginmedia You still haven’t answered my question - what is wrong with you ! I’ll ask again - do we have the option to terminate the contract given that we are paying for something that is not fit for purpose ?
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Sammi Watson 😷
(@planetdoc91) reported
@virginmedia It said there were no problems in my area, but suggested I reset my router. Tried that, and it still comes up as unavailable. Sky Sports works on the TV so we definitely have it, it’s just not letting me watch live TV on the app.
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Deus Blackheart
(@DeusBlackheart) reported
@virginmedia So if I'm switching supplier and keeping my number, I have to pay for another 30 days of service that I'm not going to use? That seems like crap tbh.
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mark
(@Models_By_Mark) reported
@virginmedia ok, will do. Currently waiting for the service to go live as although all the cables were run in our area last month is still shows as "services are nearly in your area"
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AloneNeverLonely
(@AloneNottLonely) reported
@virginmedia My hub keeps dropping signal with green light flashing on and off. I haven't had any WiFi for most of today.
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Mr Ro-Jo
(@Rojoclick) reported
@virginmedia @virginmedia no detail given & no mention of an outage. Just said it seems like there is intermittent connection & that a team of engineers is working on it & that in 24 hours it should be fine. Tbh sounded like a blag, & then the person tried to upsell me stuff. Not impressed