Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Prescot, St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 2 days ago |
|
St Helens
|
Wi-fi | 2 days ago |
|
St Helens
|
TV | 4 days ago |
|
Liverpool
|
Wi-fi | 4 days ago |
|
Liverpool
|
Internet | 7 days ago |
|
Liverpool
|
Internet | 8 days ago |
Community Discussion
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Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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sandra hunter (@Sandie42Hunter) reported from Widnes, England@virginmedia you are getting slated on Facebook looks like you will lose lots of customers after this is over, in the chat you say ring after 1 hour of waiting you get cut off . Poor customer service, my plan has run out so it’s gone up in price I am on Furlough cost cutting .
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Barry Walker (@babawalker) reported from Ellesmere Port, England@virginmedia Can you please respond to customer queries as well as promote your company.... #overchargingmeagain
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Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England@virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before
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liam (@robboliam) reported from Liverpool, England@privowen @virginmedia ye i found out before la, @Twitter need to fix up asap. also don’t bother replying cos i’m shadowbanned, cba replying again when u can’t see it
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Tim Lyth (@the_eporter) reported from Ellesmere Port, EnglandNo Internet. Hope @virginmedia fix whatever the fault is soon
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soph (@imsophieeee) reported from Birkenhead, EnglandRight, I’m trying to get my sub machine guns gold virgin media. I don’t appreciate the internet going down every other game😭
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Ann Edwards (@annedwardsrl13) reported from Bryn, England@virginmedia Having a lot of trouble getting anyone to answer my queries re my account. No call centre, unable to register or sign in. Text messages not answering! Help!!
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Danielle ❤ (@Elle_Pee_x) reported from Liverpool, England@SkyHelpTeam And you can tell me you’re not willing to “provide me with further assistance” but when I refuse to pay my bill and move over to @virginmedia I’ll be telling sky it was due to the SHITTY service I received on Twitter ...
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afc warner colts u15s (@kevello) reported from Liverpool, England@virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡
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𝐉𝐚𝐦𝐞𝐬 (74%)🇬🇧🏴 (@JamesMUFCOhMy) reported from St Helens, EnglandWhys virgin media being so bad today
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nicola mason 🕷 (@snicky37) reported from Birkenhead, England@virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!
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Nia (@Niarosita_) reported from Liverpool, EnglandWhy are virgin media so shit (I’m willing to bet it’s because of Branson)
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Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from Eccleston, EnglandCome on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.
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Hannah🌹 (@ShitofHan) reported from Liverpool, EnglandAnother day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!
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Peter Rogers (@progers559) reported from Seaforth, England@virginmedia Oi!!! Branson you slimey money grabbing rat, wifi has gone off and kids are crying. Cant wait to bin yous off as soon and get a different provider. Service is shite
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Chris Morris (@dredzombie) reported from Newton-le-Willows, England@virginmedia what’s up with cable broadband. WiFi totally dropped out, did a reset now its only 41mbs. Can’t even get on your web page to see if you are doing a fix or not
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Linda Statham (@lindastatham) reported from Warrington, England@virginmedia We would not recommend Virgin Media for any online gamers. Terrible latency issues, games unplayable for weeks. 😫 No support given 🥵
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paul smith (@smigdog39) reported from Seaforth, England@virginmedia my tvbox is broken hod can i a new get one
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MH (@MarkHughes_) reported from Liverpool, England@jamiec1995 @virginmedia Won’t show the 5G network on the wireless at all, reboots back the the 2G one its saving the settings then when you click WiFi it’s not there and reverts back to only showing the previous WiFi’s
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Clare Harding (@couldbecalmer) reported from Chester, England@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ENT Masterclass (@entmasterclass) reported@virginmedia very poor customer service. Complaint. No broadband @ NG15 9HL, 7th day. Twice engineers visited. Told 'cannot fix, we are subcontractors' 'you contact Virgin again' 'it's your problem to sort with Virgin'!! Still waiting... for 3rd visit and manager to call back!
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Kieran (@KieranGerrard) reported@virginmedia Even just 1 device connected it doesn't work any faster than this, it's been off and come back on
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Chris 🎗🏴 (@chrisofscotland) reported@virginmedia Service page says everything is tickety boo. But been down for an hour now. Reset hub, nothing.
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eugene_reavey (@eugenereavey5) reported@virginmedia The solution offered was that tech support would arrive to my house “urgently” and “ASAP”. I then got an appointment notification for Thursday 15 July - almost a week away. I am working from home and can not wait a week for this appointment.
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. (@jeffdance1) reported@virginmedia The second complaint C-0807211078 is still open from yesterday but the previous one that I asked for the deadlock letter is closed.
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Aileen (@aileen_ross66) reported@virginmedia I’m trying to sort my brothers account and I’ve never had so much bother with any complaint that this one
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Sam Sneyd (@imsamsneyd) reported@virginmedia Your service in the area is fine but your engineer was supposed to be here between 8-12 and nothing has been done
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eugene_reavey (@eugenereavey5) reported@virginmedia Well it’s not that I feel a certain way. I would like you to help me. I started paying for my internet yesterday and it won’t be working for a week which is a week on from my start date. I will need a rebate for the first week of “service”.
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Darren Chapman (@dmchapman) reported@virginmedia No, I’ve logged a complaint via the website ( C-090721974 ). Just found that so did it that way.
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Jason Beese (@BeeseyBristol) reported@virginmedia We got through OK every time but your staff were lacking any understanding, knowledge or customer care. The text service was clearly copy & paste answers which made it impersonal and uncaring. We’ll see what next week brings... #anyonehaveanumberforsky?