Virgin Media Outage Report in Runcorn, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Warrington, Birkenhead, Northwich and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.
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Dean
(@DeanPicko) reported
from
Warrington, England
Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
Ring up @virginmedia been on phone spoke to one customer service he’s put us through to another department waiting 42 mins now listening to music 🎤
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia how do I connect to a UK based customer service line?
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Any Virgin Media customers in Liverpool having wi-if issues? We can’t connect to it at all.
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Goth Scouser
(@Liam_Hawksey) reported
from
Haydock, England
@virginmedia How come new customers (including my next door neighbours) can get 1gig broadband but I can’t get it as an existing customer? The site keeps telling me the 350mb is the fastest available when it isn’t?
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ilƎ
(@EliReeceBrooks) reported
from
Liverpool, England
@virginmedia L8 area issues? Internet speed should be at about 300MPBS and is currently at 7mpbs?
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia can you help volume control won’t work on control tried to reset it now not working at all cannot change channel help
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Ian Warburton
(@warbles) reported
from
Leigh, England
@virginmedia no internet M29 status pages say no problem. Restarted hub and not coming online.
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soph
(@imsophieeee) reported
from
Birkenhead, England
@virginmedia is virgin down in my area? I can’t access the service status page for Merseyside :(
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Synyster Zero - Mafia (Definitive Edition)
(@SynysterZero1) reported
from
Liverpool, England
@virginmedia No, I'm great. No problems with Virgin Media. 👍🏻
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere
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Zara
(@zaracharles) reported
from
Liverpool, England
Really not easy trying to work from home with @virginmedia Internet Like EVERY day intermittent connection problems 😡
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John B Colburn
(@JohnBColburn2) reported
from
Roby, England
@virginmedia How do i cancel my subscription?
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Zara
(@zaracharles) reported
from
Liverpool, England
@virginmedia Done service check to maximum of 6 per day. Advises no Internet, then intermittent Internet. Tried all procedures as advised to no avail 😡 this is not a good look on my behalf during work related conference calls 😬
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Gemma Elizabeth
(@Gembles13) reported
from
Rainhill, England
@virginmedia Are there services issues in L35?? The website won't let me us the postcode checker and our Internet is down!
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia over an hour and still holding to get through to someone my remote not working and the pin number!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Deirdre Murphy
(@deemurphy131) reported
@VirginMediaIE is there any technical support on a Sunday, my father is having constant difficulty with his virgin media internet but I can’t find any way to talk to anyone today! Very frustrating company to deal with!!!
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A
(@FieryPolka) reported
@virginmedia I speak to them daily, last time this morning through chat, each time someone puts me through to Customer Relations, I wait 4-5 hours, no one gets back to me, then I have to start from scratch the next day.
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A
(@FieryPolka) reported
@virginmedia The person upgrading my contract didn't include the Sky Sports HD package as promised. No one seems to be able to help to resolve this. Waiting on Customer Relations for a couple of days now.
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Ben Jones
(@benjones1977) reported
@virginmedia yet again your Internet has gone down. Time for me to move to BT. Please let me get out of my contract so I can actually get a service I pay for.
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Russ Taylor
(@RussTaylor83) reported
@virginmedia Thanks for the reply…but im more concerned after continuously raising this as an issue and having an engineer visit to change equipment…im still receiving less than 10 MBPS. That’s not even close to 50% of the service im paying for….
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Chris williams
(@Cwilliams369) reported
@virginmedia Yes, my internet has been terrible for weeks I asked for a call back which never happened. I’ve tried all the steps online and now just need to speak to the tech guys
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Stuart Stretton
(@caneton81) reported
@virginmedia Is that a direct number for Cancellations or do I need to go through all the crap again for the 362nd time? And is the call answered immediately or will I be on hold for hours. You have no idea how angry I am!!!!!!!!!!!!!
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Arun Mayor
(@Sheriffe) reported
@virginmedia I have booked a technician appt as my router was down earlier but is now working. Have tried to log in to cancel but can’t see how to do this. Pls can you advise as do not want to be charged. Thx
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Russ Taylor
(@RussTaylor83) reported
@virginmedia Pin Hole reset improves speed temporarily and inconsistently. Some days speed is restored but will again drop down to below 5MBPS outside of peak hours.
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Insert name here
(@MissBeckford1) reported
@virginmedia Good luck recovering that fee aswell then! I’m out of contract on the account mentioned, have set up a new account in my new property and don’t see why it is my responsibility to keep ringing to cancel when I’d already set up my home move in November!