Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, Prescot, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 2 days ago |
|
Liverpool
|
Wi-fi | 2 days ago |
|
Liverpool
|
Internet | 5 days ago |
|
Liverpool
|
Internet | 6 days ago |
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Liverpool
|
Internet | 8 days ago |
|
Runcorn
|
Phone | 12 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!
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Jonathan SC ن Esq. (@jonathansc) reported from Birkenhead, EnglandThank you for the update - how can you more that 12 hours after the incident occurred only just be sending an engineer to try and fix @virginmedia
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Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England@virginmedia not used my package for 4 weeks. You said you would send someone out to reconnect, which never happened, you keep passing me to different departments. you still have the cheek to send me a bill. Still waiting for the free return package to send your equipment back
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Hayley Baker (@hayleybaker25) reported from Liverpool, England@virginmedia Any problem with connection in Liverpool I'm currently on my mobile hotspot as for the last 2 days my TV has been buffering .😡😤
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Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England@virginmedia 30 day cancellation is nearly up, just waiting on the returns packaging to arrive. But don’t see why I have to pay £150 for a service I’ve not been able to use for a month
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Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England@virginmedia It’s taken 4hrs to get your incompetent team to cancel the package properly. Now there is just the matter of the Overdue bill and the final bill.
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia Not really checked today as not working, nans funeral is at 1120. You need to get an engineer to my house next week. I'm paying the bill and not getting the service, not really fair is it.
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Sharron Rawlinson (@SharronRawlinso) reported from Kirkby, England@virginmedia had a link to change my password and every combination I’m trying says strength invalid. Help.
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Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England@virginmedia Turns out your team didn’t cancel my package, like I wanted. Absolutely 🤬 joke.
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Him Over There 💙👨🚀🚀 (@snathe) reported from Halewood, EnglandThe scammer who just rang our landline, claiming to be from "Virgin Media" and saying there was a problem with my internet may have just received the full force of my wrath and ire. And, genuinely, no ***** were given.
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Dave Woodward (@DaveWoodwardAC) reported from Birkenhead, England@Jackingsworth @SimonMiller316 @virginmedia I had no issue when I cancelled mine when I moved house last year I did it all online talking to one of their agents
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Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England@virginmedia Chatting to your customer service team, she blaming me for disconnecting the chat but it’s you lot
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@Huawei21327032 @virginmedia They tried to charge 30quid a month for piss which isn't the issue it's a mix of virgin media kit and also the line. Spent 2 gars studying CISCO networking CCNA and they think I don't know what I'm talking about
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia Hi thankyou4 replying. You offered me the piss a while back for free then tried to charge approx 25 quid a month for them.The issue is half your line and half the equipment. You can never send an engineer out as everytime I phone there is an issue in the area.Another outage today
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Angus Gillan (@angusgillan) reported from Seaforth, England@virginmedia Is there an issue with accessing emails? I can access my @blueyonder emails but my wife can't. When logging into the VM site a message appears "your mailbox is not available at the moment" Awaiting urgent emails. Thanks
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Christopher Bray (@cbray72) reported from Liverpool, England@virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@HelenRuggles3 @virginmedia Helen sounds like your a pro at receiving the brush off.Can you call back in 24 hours and we will fix the problems?Then you call back in 24hours there still an issue. Only been my 2022 working from home HELL. THANKS @virginmedia for nothing.I pay my bill and don't get the service
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Hannah McKay (@MadRabbitLady75) reported from Birkenhead, England@virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia Yes, as discussed many a time. Without fail occasion I phone there is a fault in my area and you will not send out a technician. This circle can not seam to be broken. This is why you have failed to get an engineer out to me for months and months.
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MrGrowSome (@MrGrowSome1) reported@virginmedia the first time they told me they fixed the issue, which they didnt. the second time they filed a complaint. wasnt resolved. and the other times i got hit with the "there is congestion in your area" which is really great but im paying stupid money for a service which isnt working.
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Ollie⁷🔞 Humble Cock Merchant | Coms CLOSED read📌 (@aglioeollieo) reportedOh no the dreaded virgin media internet outage has hit me AND my phone gerally has **** service everywhere in my flat
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Lorraine Harmer (@Loreign83) reported@myboringhandle @virginmedia Where can dissatisfied Virgin customers go? Just another Large corporation with zero customer service
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Ibi (@ibi2001uk) reported@virginmedia It is with my broadband and I have provided my complaints reference number. The only thing you guys are good at is responding to tweet and doing absolute nothing for the customer after that. Check my previous messages and do the needful.
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Tony Hennessey (@MrHennesseyE16) reported@virginmedia No the red means no Internet service. And my box was working perfectly fine at 11:30pm last night. Can't watch no channels. Virgin seem to have a national problem. I'm seeing im not the only customer to have these problems.
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steve gray (@stevegray29) reported@virginmedia another night of buffering on your super fast fibre broadband, absolutely fed up with it now, excuse after excuse, constantly having to reboot the router, crap #btisbetter
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Tony Hennessey (@MrHennesseyE16) reported@virginmedia Its nearly been 24hrs with no service. Got a error code 7400 on my screen what error is this ? My hub is showing a red band.
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Lee Winn (@winnybago) reported@virginmedia Yet again another night with only 3mb download speed when paying for 100+ in Al2 postcode. What exactly is the problem and when is it going to be sorted! Happens every night between 8pm and 12am
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Lewis (@Justcallmelewis) reported@virginmedia All my connections are wired, i have tried rebooting the hub but makes no difference. According to status check it says there is no issue in my area but clearly there is seeing as there is reports else where.
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Cameron (@Cameron10060571) reported@virginmedia But still no one has replied by an email when they said they would. No phone call when they said they would. No one responding to text service after 4 and a half hours. Instead of making excuses for other people why don't you sort out my problem?