Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 12/11/2025 15:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, St Helens, Warrington and Runcorn.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomNorthwich TV
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomNorthwich Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Better rip the cable out of the wall and find a decent service.

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever

  • Kay_Leno Kris Leonard (@Kay_Leno) reported from Seaforth, England

    @virginmedia I have questions about my router but can’t access the live chat? Can someone on here help??

  • Samanth32789588 #hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England

    @virginmedia Your Customer Service really is so bad...looks like another hour long phone-call AGAIN with probably somebody AGAIN, who doesn’t know what they’re talking about. Definitely taking our customer else where after this 😡

  • humfmeister Reysan 💙 (@humfmeister) reported from Birkenhead, England

    @virginmedia is this a genuine call about router speed asking me to download speed test and a quick support app. Surely you can test my broadband speeds?

  • Sarahsgracesmum Clare Marie Watson (@Sarahsgracesmum) reported from Birkenhead, England

    @virginmedia tv and broadband dropping in and out. Whenever I call I just get a call centre faraway telling me they've restarted it and that should fix it. It's not. #veryfrustrated

  • codge123 john mccoll (@codge123) reported from Warrington, England

    @virginmedia hi I’ve been trying for 40 mins to get thorough to cancel but no-one is answering the phone, i wish to cancel my services with you today.

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    Help please @virginmedia is there a problem in the Wa74et area ?

  • PHEFC83 PH (@PHEFC83) reported from Liverpool, England

    @caffyhank @virginmedia They are shite. I left them 2 weeks ago due to the same issue. 100mb and was getting like 2mb. Although when I phoned up a few days before disconnection, they messed with my settings and I got 100mb!!

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

  • tmcd1989 Tom McDermott (@tmcd1989) reported from Roby, England

    @virginmedia I’m a new customer and have installation booked for 24/02 for my broadband. The house currently doesn’t have any TV aerial cables, will these be installed the same day?

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @virginmedia @M_Jones1996 So you’ll be compensating all the customers who can’t watch the @LFC game for the SECOND WEEK RUNNING because of the same issue?

  • Samanth32789588 #hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England

    @virginmedia Hello @virginmedia it hasn’t worked 👋🏻 SOS 🆘 I need access to my email account again please that you locked to help us.

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    @virginmedia is there problems in halton/Cheshire area please ?

  • Samanth32789588 #hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England

    @virginmedia Tues realised we’d been hacked via phishing email. Contacted Customer Service everyday for help & they have been useless. Told us they would turn our emails off for 48hrs to secure it. They’re can’t now get us back on despite 📞over an hr.😡

  • ClaireW15691381 Clario73 (@ClaireW15691381) reported from Warrington, England

    @virginmedia had no TiVo working for 1 week now. WiFi running really slow. 5th day of calling up and being passed from pillar to post, on hold for 45 mins only to be told I’ve been transferred to the wrong department, further hold for 35 minutes to have the line go dead!!!!

  • Sandie42Hunter sandra hunter (@Sandie42Hunter) reported from Widnes, England

    @virginmedia been on the phone 1hour. 10 mins 2 departments both passed me on trying to get technical help, line went dead ,now waiting again 20 mins in. Wouldn’t mind I have gone for a bigger package not trying to cancel .

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @virginmedia @sportingredLFC Loads of people are having this issue. Stop passing it onto the customer to resolve. I expect a refund for this.

  • HellsbellsO Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia hi my internet keeps going off my daughter trying to do her A level course in Maths can you see if there’s a problem in are area not happy

  • Margymoo This is me 🧶 (@Margymoo) reported from Birkenhead, England

    @virginmedia need help , phone wait is diabolical #poorcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rickeyh63 HappyHammer ⚒ (@rickeyh63) reported

    @virginmedia Hi I just called this number the phone answered I had to wait 5 secs before someone spoke I new someone was there because I could hear various people speaking in the background I think I was told they couldn’t help I need to speak with billing, I may as well speak to BT

  • TheRealMoscha Moscha (@TheRealMoscha) reported

    @virginmedia I have, they refuse to send me out a updated superhub, would rather sell me a package then actually fix my problem is disgusting, also can you stop hiring people who can barely speak English. Will you send a new hub yes or no?

  • Stephen_Neal Stephen Neal (@Stephen_Neal) reported

    @virginmedia When there are minor outages - or when the SuperHub decides to reboot - the short term nature of them means that the service is back up within 15 minutes or so...

  • gilesscott62 Giles Williams (@gilesscott62) reported

    Received a message via Twitter from @virginmedia ‘How can I help’? Again raising expectations - only for again expectations to be dashed - still no contact. Abysmal!

  • totally_amar Amar (@totally_amar) reported

    @virginmedia after 4 months, with numeorus calls to customer service and 2 technician visits, my broadband is still intermittent. Nearly every single day! Ridiculous! Can't get the help I want and can't speak to anyone who listens. The advise is either turn off/on or reset!

  • gilesscott62 Giles Williams (@gilesscott62) reported

    @virginmedia 8/3 you requested our co cooperation in changing from PSTN to VoIP for my 87 year old mother in law, a widow with accessibility issues and hard of hearing. Since then nothing but trouble. Culminating in you telling us there was a default on account!

  • R4V1_85 Ravi (@R4V1_85) reported

    @virginmedia please explain how M100 broadband only can cost me £44pm, but NEW customers can get get M250 for £15pm for 6month. Do I need to go to @MartinSLewis to fix this!! #MSE #MartinLewis

  • bigpassion71 Bigpassion (@bigpassion71) reported

    @virginmedia hi there my elderly disabled mum lives on her own and apparently there is outage in her area which means she can use her phone or her devices to video call via the internet. Are there any emergency measures in place? She has no other means of communication

  • Chasmanthium Chas Manthium ⭐🇪🇺🎥 (@Chasmanthium) reported

    Got a letter from @virginmedia today, saying they're going to be increasing their charges by inflation PLUS 3.9%. I mean -and pardon my French, Vicar - but ******* that's just plain theft.

  • Clarab2303 Clara Booth (@Clarab2303) reported

    @virginmedia If I answer that one, I expect you'll refer me to Whats App or "customer service" and if I reply to that you'll refer me to complaints which will send me an AI response telling me to call customer service. It's quite dizzying and totally impossible to get a resolution.