Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Prescot, St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 1 day ago |
|
St Helens
|
Wi-fi | 2 days ago |
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St Helens
|
TV | 4 days ago |
|
Liverpool
|
Wi-fi | 4 days ago |
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Liverpool
|
Internet | 7 days ago |
|
Liverpool
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Paul Hanley Photos (@phanleyphotos) reported from Prescot, EnglandMoved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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andrew moss (@andrewmoss76) reported from Liverpool, England@virginmedia btsport 2 no signal missing the match here get it sorted
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Jacqueline Turner (@turnerjaksquin) reported from Runcorn, England@virginmedia Hmmmm thought that might get your attention. Still took you 2 hours to reply though 😡 You used to be the best customer service. Not anymore. 55 minutes is not acceptable.
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John B (+) (@John_B58) reported from Warrington, England@virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!
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Jacqueline Turner (@turnerjaksquin) reported from Runcorn, EnglandWhat a totally diabolical service @virginmedia 41 minutes and still not got sorted 😡 Now going to cancel our tv & phone package with you. You’re a joke. And will cancel my direct debit and make YOU wait 😡😡
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Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too
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John B (+) (@John_B58) reported from Warrington, England@virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.
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John B (+) (@John_B58) reported from Warrington, England@virginmedia @NorthernOaf Feel free to look in to my non-existent service.
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James Welsh (@JamesWelsh2) reported from Halewood, England@virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday
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Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working
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Stefani Antiques (@stefaniantiques) reported from Liverpool, England@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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Craig Richardson (@MrCRichardson) reported from Liverpool, England@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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Dave Tarleton (@davetarl) reported from Liverpool, England@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
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Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin
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Darren Thomas (@DagsJT) reported from Warrington, England@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
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Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot
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Andy (@AHeywood_84) reported from Golborne, EnglandSo, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!
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Chris Peach (@peachy_80) reported from Winsford, England@Dave_hampton @virginmedia @bt_uk I’ve got BT, good service from them but prices do rise from time to time.
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Steve Wall (@awesome_walls) reported from Seaforth, England@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
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Stefani Antiques (@stefaniantiques) reported from Liverpool, England@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Lupton (@luptonn) reported@ewanbirney @virginmedia Same here in N4. Having to use Mobile Hotspot for VPN to work but TuneIn radio is playing fine on Virgin Media. My guess was some kind of DNS issue
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Ray Morgan. NHS💙 (@Rayzor74) reportedContacted @virginmedia on Monday with ref to the new increase which I discussed with Brad in the hope that a package adjustment could be worked out. I was told he discussed it with his manager and call back with help to resolve the issue. Still awaiting the call back..
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the stressed PiG (@MrWp80) reported@JohnnyTortoise @virginmedia will do thankyou but i can't even get virgin in my area because the lines are crap in my area,im currently fighting the isps,and line area management team to improve the service in our area,if you have problems get your local mp involved isps dont care unless they get the money.
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3lawe (@ali_attalla) reported@virginmedia No different. Logged many complaints.. no change, no contact from Virgin.. ongoing until march 9th they said.. this is the same issue which they said will be resolved in early Feb
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virginmediadontuse (@virginmediadon1) reported@virginmedia Sorry but can you not understand... I cancelled. Got an email confirming that. VM didn’t carry out cancellation but carried on billing me for 8 months instead. I’m the customer - you show me the EXACT part of your Ts&Cs that says I needed to do anything else.
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WEEZY (@Weezy_IPD) reported@virginmedia Ive called this number many times they said they havent got a complaint department all they can do is raise another complaint i refuse to call u guys as i want for over an hour for a call anyways
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Muhammad Waqas (@WaqasScientist) reported@Ponty100mph @virginmedia Please don’t go for @virginmedia. They have worst service as well. Signal drops quite often and no internet as well.
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J BavSlim (@arbvor) reported@virginmedia every day service down!!!!
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James Guiness (@james1980uk) reported@SChristie_ @virginmedia Awful service again from virgin seems like happening a lot throughout North London as have seen it happen to a lot of people in N8 including myself.
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Malcolm B (@fragglerock41) reported@virginmedia Tried the link and it doesn’t cover what I’ve asked about as I said it’s an issue with the TV Go App not the tv