Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Widnes, Chester, St Helens, Liverpool, Ellesmere Port, Birkenhead, Warrington, Runcorn, Prescot, Leigh, Northwich, and Billinge Chapel End.

City	Problem Type	Report Time
Widnes	Internet	5 hours ago
Chester	Internet	2 days ago
St Helens	Internet	3 days ago
Liverpool	Wi-fi	3 days ago
Widnes	Internet	3 days ago
Ellesmere Port	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Stuart Wilks-Heeg (@StuartWilksHeeg) reported 2 minutes ago from Seaforth, England

  @tonymc39 @virginmedia Really, truly shockingly terrible.

• 
  Maureen StewartJones (@supergran22) reported 5 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  Emma (@EmmaZhaan64) reported 9 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 10 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  Mrs Smith (@SmithysMaud) reported 10 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Tim Jackson (@TimmyJ1972) reported 10 minutes ago from Liverpool, England

  @virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..

• 
  Mrs Smith (@SmithysMaud) reported 18 minutes ago from St Helens, England

  @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

• 
  Colette Ellison (@colette2511) reported 25 minutes ago from Warrington, England

  @virginmedia No not going through it it’s too long and I don’t have time. Just wanted to everyone know that vm is a bad company and are robbing gets. Trading standards have been told and I’m 💯 % sure that there’s thousands of people doing the same

• 
  Mrs Smith (@SmithysMaud) reported 26 minutes ago from St Helens, England

  @virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.

• 
  Gareth Hughes GBC TV (@GarethWHughes) reported 28 minutes ago from Roby, England

  Has virgin media gone down? #virginmedia @virginmedia

• 
  Amanda Ralph (@aralph50) reported 29 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  hazzalad (@lfc_shirts) reported 32 minutes ago from Seaforth, England

  @virginmedia any help?

• 
  Mrs Smith (@SmithysMaud) reported 37 minutes ago from St Helens, England

  @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

• 
  Andy McKeown (@AndyMcK1982) reported 37 minutes ago from Liverpool, England

  @virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?

• 
  Lee (@Crosby71) reported 38 minutes ago from Seaforth, England

  @_Ludachris @virginmedia Not any more, got **** of them ages ago

• 
  Mrs Smith (@SmithysMaud) reported 39 minutes ago from St Helens, England

  @virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.

• 
  Gary Kilroy (@Gary_Kilroy) reported 39 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Jamie McLoughlin (@jmcloughlin) reported 48 minutes ago from Liverpool, England

  Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

• 
  Gary Banks (@GaryBan47314801) reported 56 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  murf (@JohnMurphy9172) reported 60 minutes ago from Liverpool, England

  @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Beth 🌺 (@Beth_MBGA) reported 20 seconds ago

  @HJB_News__ Is he a Brit' or a ****' can't be both... Either way he's shite at boxing ... should stick to virgin media support help desk.

• 
  Teresa 💜 (@Terristarfish) reported 3 minutes ago

  @Benleo We left @virginmedia as they had such poor customer service!

• 
  Cakes6G | Art on Objkt (@Cakes6G) reported 4 minutes ago

  @Benleo @virginmedia Saw this coming a long while ago which is why I bailed when my contract finished, awful customer service and awful products, let this be a lesson to all of you on X!

• 
  Gary T (@Gaztaz1) reported 7 minutes ago

  @Benleo @virginmedia Had similar issues myself

• 
  west witch🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@wishful5thinkin) reported 11 minutes ago

  @Benleo @virginmedia Cancel it & stop your DD. Get a freeview mini box & pay for Disney

• 
  Dave (@DaveWW1877) reported 11 minutes ago

  @virginmedia Joke Customer Service.

• 
  Anumcara (@Anumcaras) reported 15 minutes ago

  @virginmedia I will be in touch by Monday. I’ve just discovered two layers of payments added to my credit file. Although there was no services connected because your call centre signed me up with an engineer. Knowing I was leaving the country and I needed the internet for my cctv. I was reluctant but rejoined sky and your call centre refused to cancel and persuaded me to move the account to a different address. An address that’s under renovation and empty. There’s something afoot about how all this has been handled and I will be requesting my credit file is amended with your support. Going forth I will update publicly on this thread any success or failures I have with these issues.

• 
  godisgood (@ed2dfc1b030e4cb) reported 15 minutes ago

  @Benleo @virginmedia I went to the ombudsman who was great I got £75 compo after virgin still took higher monthly rate after I cancelled 4 months before they’re the worst of the worst Indian call centre don’t get back when they said wasted hours

• 
  K D (@kevdev83) reported 16 minutes ago

  @virginmedia Any idea why my Internet is so crap today on the wirral literally dropping out constantly and it's the holidays the kids are going mad

• 
  Carl S (@screwy73) reported 16 minutes ago

  @virginmedia No i didnt think to do all that 🙄 of course i did , and its working fine again now till you decide to do something again, never once had this problem with other suppliers