Virgin Media Outage Report in Runcorn, Borough of Halton, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, Prescot, and Widnes.

City	Problem Type	Report Time
St Helens	TV	1 day ago
Liverpool	Wi-fi	1 day ago
Liverpool	Internet	4 days ago
Liverpool	Internet	5 days ago
Liverpool	Internet	7 days ago
Runcorn	Phone	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Stuart Wilks-Heeg (@StuartWilksHeeg) reported 48 seconds ago from Seaforth, England

  @tonymc39 @virginmedia Really, truly shockingly terrible.

• 
  ikkivllattun (@bikbee) reported 5 minutes ago from Chester, England

  No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩

• 
  DRood 🏳️‍🌈🎗 (@DoctorRood) reported 6 minutes ago from Chester, England

  @virginmedia What does Virgin do for disabled people, when their internet goes down?

• 
  Carpo (@Carpo_vp) reported 6 minutes ago from Chester, England

  Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒

• 
  Mrs Smith (@SmithysMaud) reported 7 minutes ago from St Helens, England

  @virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.

• 
  Thomas Evans (@92Tevs) reported 8 minutes ago from Liverpool, England

  @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

• 
  Rob (@Robertlfc_) reported 18 minutes ago from Liverpool, England

  Sort your awful Wi-Fi out @virginmedia

• 
  Rob (@Robertlfc_) reported 21 minutes ago from Liverpool, England

  @virginmedia is honestly the worst company for WiFi

• 
  Mrs Smith (@SmithysMaud) reported 22 minutes ago from St Helens, England

  @virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.

• 
  DRood 🏳️‍🌈🎗 (@DoctorRood) reported 27 minutes ago from Chester, England

  @virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.

• 
  Mrs Smith (@SmithysMaud) reported 33 minutes ago from St Helens, England

  @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

• 
  Billzy (@Billzy79) reported 34 minutes ago from Liverpool, England

  @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

• 
  Simon Roberts (@Simonrob1984) reported 35 minutes ago from Saughall, England

  @virginmedia why is the service down in Chester area? #virginmediadown

• 
  Mrs Smith (@SmithysMaud) reported 35 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Rob (@Robertlfc_) reported 37 minutes ago from Liverpool, England

  @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

• 
  Mrs Smith (@SmithysMaud) reported 42 minutes ago from St Helens, England

  @virginmedia All the while taking my direct debit payments for a service I am not getting

• 
  Jo3r (@J0er_82) reported 45 minutes ago from Garston, England

  @virginmedia whys your Internet ****?? Never works when I want it to

• 
  Mrs Smith (@SmithysMaud) reported 55 minutes ago from St Helens, England

  @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

• 
  Mrs Smith (@SmithysMaud) reported 59 minutes ago from St Helens, England

  Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄

• 
  Capitã Nat (@NatashaVic) reported 60 minutes ago from Liverpool, England

  @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NoOnesArsed (@arsed_no) reported 9 minutes ago

  @virginmedia I will raise it through the app again as the issue relates to continued service drop out, a one time test is not going to provide answers to the issue.

• 
  Daniel (@kealydaniel79) reported 12 minutes ago

  @virginmedia Ive reported online but when u go online to check they say there are ‘no issues’ but i have been having issue since last friday!

• 
  Heather Nute (@HeatherNute1) reported 12 minutes ago

  @virginmedia No wired is fine but my partner needs to use that as he works in telecoms - I have to rely on the wireless to work on in another room. The box isn’t vandalised, it’s been broken for months -someone taped it shut to stop it banging shut in the wind

• 
  bacon (@BaconCheeseZ) reported 13 minutes ago

  @laurapower1812 @virginmedia You won't get real help. They'll pretend there are no issues and then carry on with their meaningless lives. They don't care. Best thing would be to cancel your contract and go with literally any other provider.

• 
  Piali Das Gupta (@PialiDG) reported 13 minutes ago

  @Emm_McG @virginmedia I'm with Hyperoptic in Rotherhithe. Has been pretty reliable the 3 years I've been with them - a few outages during that time but they haven't lasted long. I can't speak to their customer service, though.

• 
  Mrs Rebecca Jones (@MrsRebeccaJone3) reported 17 minutes ago

  @virginmedia Just a shame it takes a newspaper getting involved for issues to be resolved that were no fault of our own

• 
  Phtevenrobert (@Phtevenrobert) reported 17 minutes ago

  If, like me, you have a history of #mentalillness, PLEASE avoid @virginmedia at all costs. Thanks to the appalling #CustomerService and internet provided by this company I got lower than I have since 2017. My livelihood depends on stable internet and they refused to help. AVOID!

• 
  Atkinsonnx (@Atkinsonnx_UK) reported 17 minutes ago

  Anyone else having major issues with Virgin Media broadband lately? Been having major drops in speeds/signal for around a week now. Starting to really frustrate, especially as its coincided with the price increase letter 🙄 #virginmediadown #virginmedia

• 
  gillian sampford (@gsampford) reported 19 minutes ago

  @virginmedia So after being on hold for 45 minutes 🤬 finally get through then they hang up 🤬 trying to work from home with broadband that keeps dropping out 🤬 BT here we come

• 
  iulia marinela (@marinela_iulia) reported 23 minutes ago

  @virginmedia Please give an email address for customer service or something to find out what's going on