Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Prescot and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
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| Liverpool |
TV | |
| Liverpool |
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| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia Of course I have, says issue found, but I want to know how long before its back on
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
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Matt Hankinson
(@MattyHankinson) reported
from
St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
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Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
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Joanne Johnson
(@Joanneincrosby) reported
from
Liverpool, England
@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
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Gill Lysons
(@gilliblogs) reported
from
Newton-le-Willows, England
@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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Matt Duncan
(@maffew85) reported
from
Warrington, England
Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Deborah
(@debs_elves) reported
@virginmedia so you give me an email address to complain about installing my next door neighbours virgin on my outside wall, then nobody replies !!! Disgrace customer service !!!
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SIMON MAROULIS
(@simonmaroulis) reported
@virginmedia Litteraly the worst broadband company ever
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Leigh Swinburne
(@LeighSwinburne) reported
@virginmedia no internet since last night, same again 2 weeks ago. Never had this with old provider.
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♥Sexy Gal♥
(@aliye263) reported
@virginmedia It’s not to do with logging in who ever set up my Netflix put 4 codes on my account and when the 2nd pod was ordered it suspended my Netflix service as explained by the retentions team. I have now been charged by Netflix this has been going on for over a week now
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RÉSUMÉ PROJECTS UK
(@Resumekicks) reported
@virginmedia I have tried setting it up. I think I was able to sign in the first time. I just got the internet install on 28/05/2022
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Mark Tilley
(@toontilley) reported
@virginmedia your customer service is shocking, I was supposed to go live on Friday the engineer left today is Tuesday I'm not sure what is going on or when someone will get me up and running I need internet for work. Help
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Mark Tilley
(@toontilley) reported
@virginmedia Yes said something about a drop cable, I have registered a complaint on what's app now and have a c number I've been told 1pm today for site visit then I'm told 7pm it's so frustrating
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Huawei
(@Huawei21327032) reported
@virginmedia @EGX Why is most things down in the smoke!
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three raccoons in a trench coat
(@katyarose47) reported
@virginmedia I’m still getting constant calls from your sales team despite not having an account with you for 6 years now. I’ve told them this multiple times but I’m still being called. How can I talk to someone about this? I can’t login to your website because I’m not a customer
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David Oxendale
(@Ossie28) reported
@virginmedia There is definitely already a virginmedia connection at the house as our tenants have it (and we had it before). Am I able to place an order now for delivery of the router on 1st August and the service to start then?