Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 12/31/2025 19:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Widnes, Prescot, St Helens, Warrington, Birkenhead and Northwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomRuncorn Internet
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomWidnes Internet
United KingdomPrescot Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • Sarahsgracesmum Clare Marie Watson (@Sarahsgracesmum) reported from Birkenhead, England

    @virginmedia been a customer for 10 years. Bills going up again and customer service less than helpful. Amazing deals for new customers though😡

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia Doesn’t show of any issues no.

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia Terrible today been down twice

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Yes that’s correct, last time he sent signal and said it is okay, I no it is not the tv or usb wire as both have been replaced

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Having on going problems with my TiVo box who can I contact to get it sorted, just had notification increase which is not a problem but expect 100 % working kits not the first time I have tried to get this sorted

  • PHEFC83 PH (@PHEFC83) reported from Liverpool, England

    @TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks

  • liverpoolsusie1 Sue (@liverpoolsusie1) reported from Seaforth, England

    just cancelled my @virginmedia account after 30 plus years, If you're a new customer you can get the package I was on plus extra channels and other benefits for over £30 less a month, but existing customers can't, no loyalty to customers what so ever,

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Sorry no unable to get in touch, phoned the other week for an hour and they insisted I would not have any further problems

  • angusgillan Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam @DaveC_BD Same, can't login to Sky Sports using my Virgin Media details on the website but can via the mobile app. Is the problem at your end?

  • ConnorTWilson Connor Wilson (@ConnorTWilson) reported from Birkenhead, England

    Virgin media WiFi is down for me, anyone else having issues in the North West?

  • angusgillan Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam Are you going to look into the issue accessing Sky Sports with a Virgin Media login via the web page? You can access via the mobile app. so maybe have a look your end instead of passing the buck

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?

  • jordpinnington Jordan (@jordpinnington) reported from St Helens, England

    Virgin media is dog ****

  • angusgillan Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam @SummersCJ But it works with your Virgin Media login via the mobile app so not a sign in issue? Loads of people have the same issue. @SkyHelpTeam maybe it's a fault your end?

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    Soooo @virginmedia broadband totally sketchy AGAIN!! Engineer came two weeks said solved issue.... still having major problems! Absolutely fed up!

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia He said there was a restricter on the cable so removed it. I’ve checked the hub and it says there are WiFi issues but no idea what to do to fix it? It’s dropped out a number of times today!

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia I think the problem is that the time it is taking to get through or even an on line query, I thought speaking to you may help I do appreciate in the difficult times it can be a problem for us all

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Yes several times that’s what frustrates me, normally never have a problem with you guys personally I think I need a replacement TiVo box but I am no expert

  • PHEFC83 PH (@PHEFC83) reported from Liverpool, England

    @TonyhEFC @virginmedia Can't be as bad as those speeds I'm getting!!

  • GallowayBronwyn Bronwyn Galloway (@GallowayBronwyn) reported from Garston, England

    @virginmedia pay for BT box office live fight tonight and it comes up with W02 signal error instantly what's that about???

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MyHeadHurts3 Customer (@MyHeadHurts3) reported

    Dear @virginmedia, I phoned yesterday, and after 35 minutes on hold, you hung up on me. Have now been on hold on your WhatsApp 'help' for nearly 22 hours. Your website's complaints section won't let me register a complaint either. No wonder you won't sign up to the Ombudsman.

  • iannoythemisses Views my Own (@iannoythemisses) reported

    @virginmedia Just recieved a bill for over £20 months after I left for Sky. Trying to contact you is a nightmare, one of the reason I left. Can someone please send me a link that makes it possible to contact customer services?

  • jilladelus1 jill adelus (@jilladelus1) reported

    When i found why @virginmedia were lying- deceiving- misinforming- ignoring- blocking ANY resolution for my (& millions of other) complaint & breaching (at least) 4 areas of contractual law to disadvantage for their ££..realized this huge data breach could be deliberate-could be.

  • lemonie1978 Mel (@lemonie1978) reported

    @virginmedia I've raised a complaint on the Web form, but it's not showing on my account. How long does it take to appear?

  • jodiefrankly Jodie (@jodiefrankly) reported

    @virginmedia I’ve never had this problem until recently, and it happens at all times of the day in all areas so it doesn’t seem like it is that. How can this be rectified? Feels like something has changed somewhere to cause it to happen

  • 36Digital Thirty Six Digital (@36Digital) reported

    @virginmedia You have left a 93yr old with no phone line for a month so far. How can this happen! #Disgraceful #help

  • island_ibiza whiteislandclothing (@island_ibiza) reported

    @virginmedia what a bunch of crooks never would recommend your service !!!

  • Ind3pendent7 CJ 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Ind3pendent7) reported

    @virginmedia All devices, my work issued device is always the last to be kicked off network. Begins with son’s phone, then my phone followed by work laptop

  • AmmoMalhi Ammo Malhi (@AmmoMalhi) reported

    @virginmedia @O2 Wish @virginmedia would give priority to customer service and service of their products....

  • amryehotmailco1 amrye@hotmail.com (@amryehotmailco1) reported

    @virginmedia Better connected? Having a laugh, monthly cost has been increased and the service is down AGAIN!