Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Prescot, St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 3 hours ago |
|
St Helens
|
Wi-fi | 6 hours ago |
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St Helens
|
TV | 3 days ago |
|
Liverpool
|
Wi-fi | 3 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Liverpool
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Benji McLoughlin (@BenjiMaccers) reported from Haydock, England@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
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Gill Lysons (@gilliblogs) reported from Newton-le-Willows, England@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
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Joanne Johnson (@Joanneincrosby) reported from Liverpool, England@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
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Lucy (@lucylou582) reported from Chester, England@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
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Andy Milburn (@AndrewGMilburn) reported from Garston, EnglandWifi down intermittently for 24 hours now @virginmedia and no checks or fixes help. Everything plugged in properly. Next available appt is Thursday morning - I work from home FFS what am I supposed to do until then??? #poor Can't even speak to anyone. #shambles
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Ann_1878 (@Toffeegirl13) reported from Halewood, England@MachinegunSi @virginmedia Been ****** awful lately, sick of it. Think I'm gonna serve them
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michelle cunningham (@shellc11) reported from St Helens, England@virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
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Andy Dunbar (@Andy_Dunbar) reported from Liverpool, England@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
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Phillip Tipton (@mrphilliptipton) reported from Haydock, EnglandThe interminable menus on the Virgin Media customer line lasted 3 minutes and 20 seconds just now, most of it being lectured on how efficient this would make my as yet unanswered call.
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Marc Lancaster (@Kiefer1667) reported from St Helens, England@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia This takes me through to a help and support page - what do I do next?
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
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Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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Lucy (@lucylou582) reported from Chester, England@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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Ann_1878 (@Toffeegirl13) reported from Halewood, England@MachinegunSi @virginmedia Yeah same here Si, never had any problems but the past 12 months or so been shite
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Graeme Bamber (@gbam86) reported from Liverpool, England@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
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Lukefoster89 (@LukeFoster89) reported from Sandymoor, England@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sheetal (@skittle479) reported@Audigier_Jones @virginmedia They keep adding Netflix to my subscription without my consent. I'm toes tired of calling them to cancel it.
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DB (@Realdavebrown) reported@virginmedia hi I cant use my @Screwfix account as they have informed me you have a block in place on them. Can you please help.
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🌈\o/☘ (@NoLiesSpokeHere) reportedSo while everyone is complaining they can't watch Netflix etc... my elderly mum and others in the street are without phones as they don't use mobiles. This is why no-one should depend on the Internet and the fancy technology. Landlines never fail @virginmedia @BTCare
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steve (@brox77) reported@virginmedia what a load of crap call a broadband provider it’s constantly going down for one thing or the other 🤬
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Toaster cult (@Toastercul53567) reportedlove getting to atheon and just as i start the fight my wifi goes down for 30 mins @virginmedia and i love how the wifi goes down for another 10 min just trying to send this post
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John Kirby (@csljohnkirby) reported@virginmedia Stuck in an endless loops on the phone, just a useless customer service experience
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Nicola Murphy-Lunn (@spud81) reported@virginmedia just spent 20 minutes on hold for an agent to answer but not speak I didn’t cut the call - they did after about 5 minutes - mustn’t want to work Saturdays so not only do I have ABYSMAL WiFi I get matched service from your agents
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Lord MattyTyrone (@MattyJaded) reported@virginmedia how disgusting. Just had the phone put down on me by one of your customer service representatives. My mums bill went from £88 to £169 as the contract is due for renewal. I understand a slight increase but not double. She is registered disabled & classed as vulnerable
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Jonny Whitehead (@jonnyw71) reported@virginmedia @shaunabanksxo It doesn’t actually list anything though! You just get stuck in an endless loop of “check your status”…”we can’t work it out so contact us”…”Cora can’t help other than try checking your status”…and back to the beginning again. It’s really not good enough.
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Allan Kerr (@allan_kerr) reported@virginmedia my service is so poor now my Sonos system keeps needing to be re authorised and the strength used to give me 400m download and now I am lucky to get 70 and the system tells me I have intermittent connection. Crap