Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Warrington, St Helens, Liverpool, Widnes, Runcorn, Prescot, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
Phone | |
| St Helens |
TV | |
| Widnes |
Wi-fi | |
| Widnes |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Neil Ashurst
(@neil_pandb) reported
from
Warrington, England
@virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia I will call shortly. I just feel that you are pricing people out of their broadband. I am on a low income and can only just manage the cost of it at the moment. I just don't understand why the router I have is not boosting the signal
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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michael old
(@djmikey32) reported
from
Garston, England
@virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I don’t want anything to do with you, I’m fed up talking to you about this. I called up a couple of weeks ago and spoke to a lady who told me there’s nothing to worry about, the system is updated and I won’t be charged. Yet I’ve just received a text. Beyond poor customer service.
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Tim Hartley
(@Hartley86) reported
from
Leigh, England
@virginmedia absolute terrible customer service on the phone over an hour and got nowhere !! Fuming 😤
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paul hallett
(@paulhallett6) reported
from
Birkenhead, England
@virginmedia My wifi keeps going down av phoned few times...thay just don't seem to care put the phone down on a number of occasions....
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Tezz P
(@TezzP) reported
from
Haydock, England
Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia
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Corey Davies
(@CoreyLDavies) reported
from
Ellesmere Port, England
The customer service from @virginmedia is absolutely shocking!
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Alan Seeley
(@alan_seeley) reported
from
Liverpool, England
@virginmedia It’s is my TV service the main TV box is unwatchable due to Pixelating
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.
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claire fraz
(@cfraz172) reported
from
Rainhill, England
@virginmedia got a problem with the TiVo box it’s the second box - tried to reset two days ago and delete everything has been on the screen since then - any suggestions as this has been nothing but trouble and for £122 per month is a joke
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val alker
(@ValAlker) reported
from
Liverpool, England
@virginmedia I just want a landline and broadband package without the TV - and maybe just Broadband - I want to see your prices and options - and decide - but it seems as an existing customer you don’t want to talk to me about options -
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Jennifer Donnelly
(@jen1562) reported
from
Birkenhead, England
@virginmedia Thank you, I’ve tried that. It then directed me to status check page. No issues noted in the area as yet. This was the same as yesterday
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
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Rob Wood
(@Footywirerob) reported
from
Warrington, England
@virginmedia why can I never seem to get through without a twenty odd minute wait. I have a query re my bill and can't seem to speak to anyone
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So @virginmedia harassing me again about a router i returned a year ago saying it’s not been sent to them. I’m not to blame for their rubbish inventory system. I’ve left @virginmedia to get away from their ineptitude but it never ends. Will be putting it an official complaint.
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michael old
(@djmikey32) reported
from
Garston, England
@XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia There is no faults in the area and we have spoke you us on the phone and there is no problem apart from the shit service
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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💀 𝙇𝙚𝙬𝙞𝙨🔥
(@Lewis_WTF) reported
@virginmedia I have done this already too and according to the website there’s no issues with broadband, tv or mobile 😕
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Marilyn@StHelens
(@MarilynSParker) reported
@virginmedia engineer been and supplied new router plus fixed some probs in box and re lead but now desktop cannot connect to router. Help please.
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Chris Storey
(@ChrisRFW) reported
I was warned that @SkyUK were a nightmare when you got out of your tv and broadband welcome deal. Utter joke and dreadful customer service. Looks like I'm heading back to @virginmedia
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MarkyW73
(@markyw73) reported
@virginmedia Yes, you’re correct! I think I’ll just leave my comments here for other’s to see how poor things have got, and no, I won’t be investing my time ringing you back. I’ll update this thread IF I ever do get a reply
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Peter Mc Daid
(@PeterMcDaidWine) reported
@virginmedia no. I called in and got the automated update at the time. Signed up for text notifications. Got nothing. Told of long wait times. I'd really like to know if I'm going to be credited as last time there was an outage I was told there was a minimum outage req before compensation
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Dominic Allen
(@domjallen) reported
@virginmedia The issue in my local area seems resolved. Our Internet is working again, but from online work I was unable to complete for that period I've lost £150 of income.
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Mr R
(@Happyhammer68) reported
To anybody considering joining @virginmedia for broadband, a word of advice, DON’T!! Have had a network issue since I had it installed. All tests I’ve done say there is a network issue, and today a live chat says that it’s all fine!! Still getting intermittent broadband!! 😡😡
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Stuart
(@ItsSK1998) reported
@virginmedia Yeah, same as usual, no known issues
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Stephen Porton
(@swporton) reported
@virginmedia It was a problem on Friday. I haven’t noticed any issues on Saturday, Sunday or today.
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B4dCh1ck3n 🐥
(@B4dCh1ck3n) reported
@virginmedia Obviously being a customer for 15 years means nothing. As long as VirginMedia save a few quid and make me wait. Nobody wants to be forced to work from home. But here we are in the middle of a pandemic being forced to do just that. But unable to work due to crap service.