Virgin Media Outage Report in Runcorn, Borough of Halton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, St Helens, Warrington, Northwich, Chester, Liverpool, Prescot and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Phone | |
| St Helens |
Internet | |
| Warrington |
Internet | |
| Runcorn |
Phone | |
| Northwich |
Internet | |
| Chester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Nope. I have username already selected to my email address, password filled in on both fields, security question drop down selected and answer given in the field, and date of birth drop downs all selected. There’s nothing else I can select or that hadn’t been filled in now.
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Red Electro
(@RedElectro) reported
from
Warrington, England
Well, @richardbranson @virginmedia - been a customer since the Telewest days, but the broadband service is almost unusable now. I don’t know what’s going wrong, but you’re going to start losing customers rapidly, if you don’t get this sorted.
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Billzy
(@Billzy79) reported
from
Liverpool, England
@rteifler @virginmedia We have been a loyal customer for many years 👍😎
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Stuart
(@stu_the_supply) reported
from
Liverpool, England
Yet again had to phone @virginmedia as the broadband is not working properly 2nd time in two days they’ve had to reboot it glad I’m missing the footy again 🤬🤬
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia No there isn’t so please message me privately to get this problem fixed ASAP-thank you
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia poor customer services this evening, on hold for over an hour to only be cut off. Clearly not interested in existing customers, only new with very expensive monthly costs for the same poor service.
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Adam Simpson
(@addsimpson) reported
from
Liverpool, England
@virginmedia My broadband is so slow I can't even watch. Etflix without it buffering. Have rebooted and logged onto website to test. Still getting around 5Mbps instead of the usual 200Mbps
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hazel hendriksen
(@HazelHendriksen) reported
from
Haydock, England
@virginmedia I need some technical help as my equipment is faulty. Tried all the resets and followed advise but box keeps going into standby. Also not been loading any tv planner or what’s up next for weeks. The box is over 7 years old. Think a technician would be helpful
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Adding a character and then removing that character worked. By pasting the password in, it wasn’t accepting the password regardless. It needed a character to be manually added. I’ve never seen that before on any password fields on any other site, seems like an API issue maybe.
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Norman Williams
(@52Normski) reported
from
Bryn, England
AWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.
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Samuel Cook
(@Sam_Cook_1986) reported
from
Warrington, England
@virginmedia disappointed to say the least. Customer for 5 years, out of contract, bill is £120 a month, Phone up to renew and negotiate, no offers. Despite Amazon being a new competitor for sports and the mobile experience being infinitely better with them. Package cancelled.
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Hayley Baker
(@hayleybaker25) reported
from
Liverpool, England
@virginmedia problems again with virgin broadband and phone in my area not good enough.👎
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia how can I put a complaint in about poor customer service and about a technician appointment being cancelled without being told
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Norman Williams
(@52Normski) reported
from
Bryn, England
AWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.
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Craig Thomas
(@thecraigthomas) reported
from
St Helens, England
@virginmedia you are just awful at customer service and fault management. I am utterly appalled
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Gordon Turner
(@gordonturner71) reported
from
Warrington, England
@virginmedia Your customer service is shit and thankyou for destroying my driveway, Iam sorry I took out my broadband with you now. Cant wait till it finishes.
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MH
(@MarkHughes_) reported
from
Liverpool, England
@virginmedia your internet service is ******* shite and branston shags kids on his little island. Gobshites sort it out
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hazel hendriksen
(@HazelHendriksen) reported
from
Haydock, England
@virginmedia I have and no service tv service issues reported
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Chris Sudworth
(@kingsnoots) reported
from
Golborne, England
Same garbage service from @virginmedia. Don’t bother activating it, you can have it back 🙄
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia Internet went off last night in the area and it said it would be sorted for 10:30am this morning now the status has changed but still no ones internet is working, rebooting doesn’t help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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(@optimusjrprime) reported
@virginmedia and even when it does reconnect it’s incredibly slow and laggy. used to just stop working weekly at midnight, now it’s happening every day. at least at midnight it was scheduled maintenance according to the website, whereas now I get no hint at what’s going on.
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Kellyann Brown
(@KellyannBrown10) reported
@virginmedia How does that work when I am at work myself. Its outdated that I have to call to cancel
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CNf
(@Pupeteking) reported
@virginmedia @DianaRoss it is frustrating to have to wait half an hour for them to pick up the phone and then make excuses or directly hang up the phone to avoid refunding £141.75 that you owe us
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Sophie Reynolds
(@1sophiereynolds) reported
@virginmedia I have been having intermittent connection issues for the past few weeks whilst working from home, as if this isn’t bad enough - the connection has gone down right before I’m about to watch love island. This is the final straw now 😤
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swingate79
(@swingate79) reported
@virginmedia Sadly doesn’t help in terms of time I’m waiting to have FULL service I’m paying for. Need cable sorted asap. Was originally told it’d be done 16th June, but now happening 9 weeks later. No confidence in new date. During which time I’m paying full price. I need cable done asap
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eve
(@stnjeon) reported
@virginmedia i have looked and it says there should be no issues. however my wifi has been out for over three hours. i need it up immediately for work tomorrow so would like some answers please! 🙃
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Andrew James
(@AndyJ74551315) reported
@virginmedia I can’t register the fault as it just comes up as bad error. And there is no point troubleshooting as you obviously haven’t fixed the fault. And the website appears to be deliberately designed to have as little human interaction as possible
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Kellyann Brown
(@KellyannBrown10) reported
@virginmedia No I haven't. Twice I have been cut off after reaching the hour mark. I want to give 30 days notice to cancel my contract
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Graeme Millar
(@gizzyrfc3) reported
@virginmedia ridiculous customer service, been waiting since 10:30am to hear back from someone about turning my internet and tv back on, so close to cancelling the lot!!!!!
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Andrew James
(@AndyJ74551315) reported
@virginmedia I haven’t called as I’m not at home. The check status page told of a fault from Sat lunchtime with an estimated fix time of 13.55 today which became 6pm. At 6pm it declared no issues though I still had no tv. Internet was also off all day but came back at the estimated time