Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, Prescot, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 10 hours ago |
|
Liverpool
|
Wi-fi | 11 hours ago |
|
Liverpool
|
Internet | 3 days ago |
|
Liverpool
|
Internet | 4 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Runcorn
|
Phone | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Rick McCann. Esq (@rmcc01) reported from Roby, England@virginmedia Of course I have, says issue found, but I want to know how long before its back on
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Lucy (@lucylou582) reported from Chester, England@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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Gill Lysons (@gilliblogs) reported from Newton-le-Willows, England@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
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Marc Lancaster (@Kiefer1667) reported from St Helens, England@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
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Joanne Johnson (@Joanneincrosby) reported from Liverpool, England@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
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Lukefoster89 (@LukeFoster89) reported from Sandymoor, England@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
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KStaff (@KStaff1878) reported from Liverpool, England@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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Matt Duncan (@maffew85) reported from Warrington, England@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
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Matt Duncan (@maffew85) reported from Warrington, England@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
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Lucy (@lucylou582) reported from Chester, England@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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Andy Dunbar (@Andy_Dunbar) reported from Liverpool, England@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
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Matt Hankinson (@MattyHankinson) reported from St Helens, England@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
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Benji McLoughlin (@BenjiMaccers) reported from Haydock, England@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
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Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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KStaff (@KStaff1878) reported from Liverpool, England@KindredUK @virginmedia The entire city it down it seems.
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia This takes me through to a help and support page - what do I do next?
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KStaff (@KStaff1878) reported from Liverpool, England@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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Rick McCann. Esq (@rmcc01) reported from Roby, England@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
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Matt Duncan (@maffew85) reported from Warrington, EnglandWhy do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
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KStaff (@KStaff1878) reported from Liverpool, England@virginmedia Broadband down completely. Need to work from home, what's going on.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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martin kelner (@martinkelner) reported@virginmedia This is useless. It needs not to recur. I can’t trust to chance. Simple question - what went wrong? How can I commit to a radio show if I can’t be guaranteed broadband. Someone needs to talk to me before I cancel the contract
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Craig Lewis (@GingaMilla) reported@virginmedia Any solution to why all of a sudden you are blocking a website? According to my freinds it works with them & they are on VM also.
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Theo Theodorou 💙 (@theotheodorou) reported@virginmedia please can you tell your engineers that they have not fixed the broadband issues in the N21 area. It’s been out since this morning and your site is now saying there are no issues yet we are still offline. Infuriating experience trying to speak to a human. You can’t
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Lulu 🔸 (@pink_sunset_x) reported@virginmedia yet again wifi isn’t working 🙄 seriously fed up of the terrible service but increasing prices will be cancelling
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Dibs Photography 🇪🇺 📷 (@DibsMcCallum) reported@virginmedia yet another company that treats elderly people with disabilities like trash. Call Centre staff that just hang up on you when they decide they don't want you to help any more.
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joojoo's dimplesღ⁷🍁 (@KmuseChu) reportedMy virgin media wifi has been so patchy this month and their online checks keeps saying it’s a home cable issue…? So how come sometimes I have wifi and sometimes I don’t? Nobody’s touching the cable, surely it’s an issue on their end? 😭
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Gerard Barden (@PaddyV4) reported@virginmedia @virginmedia and everyone out there in the Twitterverse with broken Virginmedia #blueyonder email flow - the fix seems to be change the email account password in your Vm profile, change it back. Validate the email PW on your device.
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Theo Theodorou 💙 (@theotheodorou) reported from Enfield Lock, England@virginmedia my broadband is still down since this morning. Your engineers have not fixed the issue although your automated system says no issues in area. Please tell your engineers we are still down in N21. Impossible to talk to a human. Very frustrating.
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Jordan | Gamerfiend (@GamerFiend_) reported@virginmedia @VMSolutions_ Can one of your techs please tell em why my connection keeps dropping out for a few seconds before coming back? im streaming games & it RUINS my whole stream, im done with this poor service, needs sorting ASAP. Ive ran all of your "tests" No issues. ha
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Pete (@PeteCelino) reported@Laura_Rads @virginmedia can you explain why these red button games are so intermittent on Virgin? We pay enough for the service.