Virgin Media outages and service status in Runcorn, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 26 outage signals in the last 24 hours around Runcorn, including 26 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 14, 3:11 PM GMT+1.
- TV (60%)
- Internet (36%)
- Wi-fi (2%)
- Phone (2%)
The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Warrington, Prescot, Leigh, St Helens, Northwich, Birkenhead, Billinge Chapel End, and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn
|
TV | 6 hours ago |
|
Liverpool
|
TV | 6 hours ago |
|
Liverpool
|
TV | 7 hours ago |
|
Liverpool
|
TV | 7 hours ago |
|
Warrington
|
TV | 7 hours ago |
|
Prescot
|
TV | 7 hours ago |
Nearby cities with recent reports
17 recent signals
4 recent signals
3 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
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Colette Ellison (@colette2511) reported from Warrington, England@virginmedia No not going through it it’s too long and I don’t have time. Just wanted to everyone know that vm is a bad company and are robbing gets. Trading standards have been told and I’m 💯 % sure that there’s thousands of people doing the same
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid
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Jamie McLoughlin (@jmcloughlin) reported from Liverpool, EnglandAnyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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Nicola Bates (@Nicolajb87) reported from Liverpool, England@virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever
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Martin Travis (@lurkinhead) reported from Birkenhead, England@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia What does Virgin do for disabled people, when their internet goes down?
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Chris Wright (@ChrisWAzure) reported from Liverpool, England@virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.
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Rob (@Robertlfc_) reported from Liverpool, England@virginmedia is honestly the worst company for WiFi
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Chris Wright (@ChrisWAzure) reported from Liverpool, England@virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....
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Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Simon Roberts (@Simonrob1984) reported from Saughall, England@virginmedia why is the service down in Chester area? #virginmediadown
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Christopher Bray (@cbray72) reported from Liverpool, England@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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Andy McGill (@andrewjmcgill) reported from St Helens, England@virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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McDonald (@McAbc1977) reported@MadeleineEbbs57 @MalachySteenson Virgin media are literally paid taxpayer money to be sympathetic to the official line on this and many other issues.
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Richard Veale Bult 🇨🇦 🇬🇧🇪🇺🇵🇸🕊️ (@richardVB70) reported@virginmedia why did I see a notice by accident about on June 2nd I'm going to have upgrade to your new TV service. Didn't tell me by email or post. How do I get through to retention dept?
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Jane Common (@JaneCommon) reported@virginmedia Oh I have just spent half an hour turning things on and off trying to fix it!
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Robert Grace (@Beastial_Maggot) reportedHey @virginmedia we’re not getting a proper signal through our box today the picture is just a series of lines and destortion.Please help !
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Rebecca Halpern (@rebhalp) reported@rilf07 @Forcegayle @virginmedia Their TV system is down for the whole country, they’re working to fix it.
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John Smith ⚒ 🇬🇧 (@JohnSmi34115189) reported@virginmedia Get a move on. Sick of your shoddy service. Can't even call customer support.
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Ally Mason (@allym08) reported@virginmedia ML3 not working. Heavy pixilation and channels not available.
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English Bob 🇬🇧 🏴 (@EnglishBob714) reported@virginmedia @5IMON_ Send messages to those affected, and provide the service you are actually paid for!!
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Tyke on a bike (@MelvinJCain) reported@virginmedia Can you tell me what is wrong with your tv service? I have a broken image as though there’s a thunder storm. I have seen on internet that others are experiencing the same thing in the Leeds area.
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G Strachan (@Forcegayle) reported@rilf07 @rebhalp @virginmedia Their social media account posts are never about currently what is happening now. It's terrible.