Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 10/25/2025 01:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Warrington, Liverpool, Runcorn and St Helens.

Loading map, please wait...
City Problem Type Report Time
United KingdomWarrington Total Blackout
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel

  • neilrstanley Neil Stanley (@neilrstanley) reported from Warrington, England

    @virginmedia Not sure I can replicate problem now I’m successfully logged into the app.

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia Working ok thay then dissmiss what I was saying putting the phone down.....rude and ignorant..... my wifi hasnt worked since it was put in and still doesn't..... worst service I have ever experienced

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia CW I give up 🤯 I’m happy with the install date they’ve given. The issue is the service, repeat calls and failed promised along with the 143mins calls to you along with an hour on webchat. Erik tells me the charges for calling are my fault as free from virgin but line not active.

  • SteveMulville Steve Mulville (@SteveMulville) reported from Seaforth, England

    @_currie @JoBlytheTV @kerriegosneyTV Looks good John and thanks for sending pic. At this rate i will be able to cancel my Virgin Media package ha📺👍never usually home in time🚚

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Landline down has been down for 2 days, spent over 3 hours trying to speak with someone to help but nobody is able to help. Have a sick relative who needs to be in constant touch but yet again Virgin doesn’t care about their customers!

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    @virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia it's been a good day today I left @virginmedia as they were the worst company I have ever had to deal with..... I hope I never hear from you again

  • msmithuk22 Martin Smith (@msmithuk22) reported from Warrington, England

    Another week @virginmedia services down yet again, first they screw up my network up resetting everytbing, failing to listen multiple neighbours have no internet. Then call again and agree outage but don’t expect anything back we only compensate for more than 48 hours #badservice

  • helen_c_murphy Helen C Murphy (@helen_c_murphy) reported from Liverpool, England

    @virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services

  • woodsholistic Woods Holistic Wellness (@woodsholistic) reported from Roby, England

    @virginmedia @richardbranson Despite receiving a text message to say the fault in my area has been resolved I still have no service at all. TV, Phone and Broadband are all down.

  • toshlfc anthony dowling (@toshlfc) reported from Liverpool, England

    @spuddy1878 @virginmedia Try logging out in your phone and then login on your iPad might only be able to log on 1 device at a time 🥴👍🏻

  • KateBoarman Kate (@KateBoarman) reported from Warrington, England

    @virginmedia I understand that, I told him I did not want to confirm details and would call in my own time, He was then very rude got angry and abrupt! It actually sounded like a scam. I am interested to know if it was virgin media agent as he needs more training!

  • Bridgey36 Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from St Helens, England

    @virginmedia Can I cancel , pause my sports subscription until this virus is over.

  • paisleymarley18 KloppLFC (@paisleymarley18) reported from Birkenhead, England

    @robcmay @virginmedia That's Public's problem in 11 years of tory Britain. Company profits absolutely soared, Public's rights completely disappeared. Know one to turn to to fight

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    There’s a problem with your virgin media no shit. You’re doing updates in my area; I’m off uni sick as a dog with no internet, no tele nothing. **** sake.

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia Because the install date has only been set today. Because your call queues are lengthy & when you get through to someone they don’t know what the issue is so hang up or transfer you elsewhere. I’ve not just called for a chat.

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Hi, Website says no known issues, however landline has been down since yesterday morning. Engineer booked for Monday, however we have an extremely sick relative who needs to be in contact, nobody on phone (from mobile) is helping with call transfers!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • fenifipie Feej (@fenifipie) reported

    @Poles72 @nursecazza @virginmedia It's poor, but not at all surprising

  • CormacsThoughts Cormac (@CormacsThoughts) reported

    So it turns out what they seem to want is an alphanumeric password of exactly 10 digits. This is...poor. According to Virgin media: Invalid password: V*f34Kke$U "Strong" password: G0ld1l0ck5 "Good" password: myp4ssword

  • moorepropgroup Frazer87 (@moorepropgroup) reported

    @virginmedia Thanks for coming back I think this one should never be reused. Amount of blocking I have done is unreal

  • masto26 Shaun (@masto26) reported

    @virginmedia Yes it is Internet usage but it is because of your crap WiFi that this has happened!

  • Poles72 MartyFGC (@Poles72) reported

    @fenifipie @nursecazza @virginmedia Very poor

  • Junk2Matt matt (@Junk2Matt) reported

    @virginmedia I can’t because it comes back with “sorry we are having technical issues” half way through the test. I did end up speaking so someone last night for 20 mins. They didn’t have a clue what was happening with my box, but the we got disconnected but they didn’t phone me back.

  • cherylhuggins Cheryl Huggins MUA /Skincare Specialist (@cherylhuggins) reported

    @virginmedia You have doubled my cost and do not reply to emails or calls your staff time waste and lie with no results or service ... Disappointing-after 8 years as a customer

  • Junk2Matt matt (@Junk2Matt) reported

    @virginmedia All the basic troubleshooting steps have been performed. The person I spoke to said “I’ve never seen Hub 3 behave like this before” they observed the issue. Then we got cut off

  • MatthewRDavis85 Matthew Davis (@MatthewRDavis85) reported

    @virginmedia Email yesterday, “We’re sending packaging for your old router”, email and text today, “Someone is coming round to collect your old router today!”. I call customer service to provide new address “We have no record of anyone coming today”. Good god, get it together VM!

  • prashantatolia prashant atolia (@prashantatolia) reported

    @virginmedia yeah... Everything is done I want to get login but as per your website the account number should consists 9 digits but the main I got it consists only 8 numbers