Virgin Media outages and service status in Runcorn, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 1 outage signal in the last 24 hours around Runcorn, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 6, 8:48 PM GMT+1.
- Internet (63%)
- Wi-fi (19%)
- Total Blackout (7%)
- TV (7%)
- E-mail (4%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 7: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, St Helens, Ellesmere Port, Birkenhead, Prescot, Widnes, Northwich, Runcorn, Chester, and Bootle.
| City | Problem Type | Report Time |
|---|---|---|
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Total Blackout | 14 hours ago |
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Internet | 3 days ago |
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Wi-fi | 3 days ago |
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Internet | 6 days ago |
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Wi-fi | 7 days ago |
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Internet | 7 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Emma (@EmmaZhaan64) reported from Roby, England@virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.
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Pauline Hall (@hall291) reported from Halton, England@virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless
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Elaine Brown (@laineypb2109) reported from Birkenhead, England@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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Simon Roberts (@Simonrob1984) reported from Saughall, England@virginmedia why is the service down in Chester area? #virginmediadown
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.
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Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England@virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.
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Nicola Bates (@Nicolajb87) reported from Liverpool, England@virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.
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Matt Attwood (@mattwood1702) reported from Liverpool, EnglandInternet down no good when working home #virginmediadown #virginmedia
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would
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zach close YT 🏳️🌈🏳️🌈 (@ZachcloseYT) reported from St Helens, England@virginmedia you are so crap we don't pay you to keep having problems daily
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Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported from Eccleston, EnglandVirgin media customer service 🥴😭🤯
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Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England@virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently
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Tim Jackson (@TimmyJ1972) reported from Garston, England@Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.
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Jamie McLoughlin (@jmcloughlin) reported from Liverpool, EnglandAnyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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zach close YT 🏳️🌈🏳️🌈 (@ZachcloseYT) reported from St Helens, EnglandYou say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia
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Jonesy (@RWBJ1997) reported from Liverpool, England@virginmedia your customer service team is proper shite. Your router is in the bin outside ours
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Colin (@ColinBe76578911) reported from Liverpool, England@MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dide (@dide_oluwa) reported@virginmedia your network has been terrible for days now , no cell signal whatsoever
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Pete Samuels (@PeteSamuels5) reported@DorzetRob @Artemisapphire Ditto here. We're between 3 towns. Sod all signal. Had to get 'wi-fi calling' on the mobile phones, to make mobile calls via the broadband. Smarty seems to work OK. Old copper land line now shut off by Virgin Media.
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Oracle (@biggle1908) reportedLooking for some advice lovely people. For twenty something years I have had broadband from BT and TV from Sky. Sky’s renewal is coming in at over £100 per month and am currently paying £62 for BT which is now painfully slow. I have been looking at Virgin Media for both and this gives me a saving of around £70 per month for much faster broadband. What are people’s experiences with Virgin Media. Thanks in advance.
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Dan (@DanMontgomery87) reported@virginmedia I’ve tried to use your online web chat to speak with a so called “agent” who didn’t respond for 5 minutes and used language that AI would use, if this is the kind of customer service you guys will be using then I’ll be looking to take my custom elsewhere
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Ky Smith (@KySmith12345) reported@virginmedia can someone dm me regarding this pathetic piece of **** internet 😡
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Becki (@bexxsta18) reported@virginmedia why is your service so bad! Broadband constantly going off, service checker cannot currently connect at the moment. No service issues reported……IT DOESN’T WORK!
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Abedul Hussain 💙 (@sirabbey) reported@virginmedia how long is this broadband outage in sm1? It’s been ongoing for the whole day
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JayBee (@JayBee58963922) reportedJust had a call from supposedly Virgin Media, saying that there was a technical problem on the line, making my voice go all slowly on calls. Wow ! Really . Of course I fell for that. NOT ! What next, make me talk backwards ? Keep aware folks.
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Scouse House Bouncy Music (@ScouseBouncy) reported@virginmedia Not my account so I can speak you about it. What happens though is, you start a stream and then it corrupts, goes to a black screen and goes to a “Error code: COMPO” then closes. This is not network related, it’s not a box issue. It is an issue with authentication
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Adam Golightly (@Adam_Golightly) reported@virginmedia tactics again charging elderly mother in law £149 a month basic TV pack 1 hour on phone 2 sort tried sort own pack after 17 years with virgin kept on hold for another 30 mins before hanging up and didnt call me back. Disgusting company customer service practices.