Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 09/05/2025 17:45

September 05: Problems at Virgin Media

Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Widnes, Ellesmere Port, Warrington, Prescot, Runcorn, Birkenhead, Leigh, Roby, Aintree Village and Newton-le-Willows.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSt Helens TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • gms11uk Geoff (@gms11uk) reported from Liverpool, England

    @virginmedia Stay disconnected should be the tag 1 hour waiting to get through on the phone to get a 24 hour fix to go back the next day to the same no connection They direct you to the web but it does not answer your question My recommendation dont trust a virgin experience no

  • Sarahsgracesmum Clare Marie Watson (@Sarahsgracesmum) reported from Birkenhead, England

    @virginmedia been a customer for 10 years. Bills going up again and customer service less than helpful. Amazing deals for new customers though😡

  • liverpoolsusie1 Sue (@liverpoolsusie1) reported from Seaforth, England

    just cancelled my @virginmedia account after 30 plus years, If you're a new customer you can get the package I was on plus extra channels and other benefits for over £30 less a month, but existing customers can't, no loyalty to customers what so ever,

  • ConnorTWilson Connor Wilson (@ConnorTWilson) reported from Birkenhead, England

    Virgin media WiFi is down for me, anyone else having issues in the North West?

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Yes several times that’s what frustrates me, normally never have a problem with you guys personally I think I need a replacement TiVo box but I am no expert

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Sorry no unable to get in touch, phoned the other week for an hour and they insisted I would not have any further problems

  • angusgillan Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam Are you going to look into the issue accessing Sky Sports with a Virgin Media login via the web page? You can access via the mobile app. so maybe have a look your end instead of passing the buck

  • PHEFC83 PH (@PHEFC83) reported from Liverpool, England

    @TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks

  • PHEFC83 PH (@PHEFC83) reported from Liverpool, England

    @TonyhEFC @virginmedia Can't be as bad as those speeds I'm getting!!

  • GallowayBronwyn Bronwyn Galloway (@GallowayBronwyn) reported from Garston, England

    @virginmedia pay for BT box office live fight tonight and it comes up with W02 signal error instantly what's that about???

  • Anobrdedphoto AnotherBeardedphotographer (@Anobrdedphoto) reported from Birkenhead, England

    Anyone else with @virginmedia on the wirral having Internet problems? Not had anything for 2 days. Called to check fault an automated voice says there's an issue and cuts off.

  • jordpinnington Jordan (@jordpinnington) reported from St Helens, England

    Virgin media is dog ****

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Having on going problems with my TiVo box who can I contact to get it sorted, just had notification increase which is not a problem but expect 100 % working kits not the first time I have tried to get this sorted

  • GaryLiverpool Gary (@GaryLiverpool) reported from Liverpool, England

    Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia

  • angusgillan Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam @SummersCJ But it works with your Virgin Media login via the mobile app so not a sign in issue? Loads of people have the same issue. @SkyHelpTeam maybe it's a fault your end?

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?

  • jm_donnelly James Donnelly (@jm_donnelly) reported from Birkenhead, England

    @virginmedia STOP BEING SHITE!!!! Am I not even allowed to browse the internet now or have the @premierleague got you gripped so tight you have to ruin it for us all? Don’t expect you to respond. You never do 🙃enjoy my last bill cos im getting off 👋🏻

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia Terrible today been down twice

  • angusgillan Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam @DaveC_BD Same, can't login to Sky Sports using my Virgin Media details on the website but can via the mobile app. Is the problem at your end?

  • mcknut John McKerrell (@mcknut) reported from Liverpool, England

    @SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mdenizbayraktar Deniz Bayraktar (@mdenizbayraktar) reported

    @M1keSharp @virginmedia Thanks Mike. This problem has been exist more than 7 months. We have been canceled last contract and we applied new one with better speed. Nothing has been changed. We are keep loosing the connection. Router still connected to Internet but its kicking us out of the connection

  • mdenizbayraktar Deniz Bayraktar (@mdenizbayraktar) reported

    @virginmedia It's disconnecting all the times. It's been 3 days since I work with virgin media and terrible connection. 500mbp connection speed of my tariff but speed is poor and also its keep disconnecting...

  • KilluaNicole Chasing Jupiter podcast (@KilluaNicole) reported

    @virginmedia - could I please have an email address or a direct message from you guys to discuss a billing issue. Don't feel like being on hold for 30+ minutes today.

  • _L3GACYY_ daz (@_L3GACYY_) reported

    @fifaaddiction @virginmedia Just ring, will ultimately take a while, but get a better deal in the end. Twitter account won't help.

  • andyg2683 Andy G (@andyg2683) reported

    @virginmedia Apparently an engineer is coming out today, can you advise me where I can make an official complaint without having to be put on hold please? Not sure I'll be keeping the contract, shambolic customer service

  • upies1862 morphpie (@upies1862) reported

    @virginmedia As we are so used to the drop in broadband speed the first thing we do is check maintenance in our area and neighbours and then switch the hub off and back on again, and yes it’s still poor

  • CourtneyBeattz courtney beattie (@CourtneyBeattz) reported

    @virginmedia No problem 👍

  • Zapha_Tangiers Zapha Tangiers (@Zapha_Tangiers) reported

    @virginmedia Never mind now, thanks. It was due to happen last Friday and, as there were no service drops, I'm assuming it was a scam text.

  • AttwoodAndy andy attwood (@AttwoodAndy) reported

    @virginmedia 22/11 Frozen TiVo on playback now it reboots itself whilst freezing on TV programs you have my complaint number to track we now need either an engineer or new boxes

  • RichBarkerUK Richard Barker (@RichBarkerUK) reported

    @virginmedia 6pm today, but there seem to be issues every other day for the past couple of weeks