Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 01/17/2026 22:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV
United KingdomNorthwich Internet
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia Visit was put on hold as you later found you had a wider issue. It was resolved after a few hours so not too bad. Not sure how happy my boss was at me not being able to get online though...

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    Honestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.

  • lyndseym123 Lyndsey Moss (@lyndseym123) reported from Halewood, England

    @virginmedia our connection keeps cutting in and out while watching TV - everything else coming through the HDMI is fine. Could someone please advise if there are issues in the L25 Liverpool area please #virginmedia

  • KayakmooseF Kayakmoose (@KayakmooseF) reported from Liverpool, England

    @BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.

  • walshy31 Paul Walsh (@walshy31) reported from Liverpool, England

    @virginmedia In work now! Family struggling at home will have to do tonight! Are there other steps you can message me. messaging on here last week service been terrible and believe the whole area from speaking to friends and family! Virgin need to acknowledge and communicate if bigger issues.

  • markrp64 MarkRP (@markrp64) reported from Liverpool, England

    @virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,

  • cathcrilly Catherine Crilly (@cathcrilly) reported from Liverpool, England

    Guys I know the world is a toilet and very bad things are happening but if there's going to be one thing to tip me over the edge, it'll be the Virgin Media interface. Absolute fiasco every time you go to watch anything 🆘

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia Ringing your service once more how pathetic is it

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Having to use my phone data to tether my laptop for work as @virginmedia broadband has gone down. Ran through diags and it’s said an engineer needs to attend 🙄 Managed to get an appointment between 12-4 today which is surprising!

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia could I please have a number to speak to someone human about my WiFi issues?

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied

  • andigill Andy Gill (@andigill) reported from Warrington, England

    @virginmedia You keep people waiting on chat for over 4 hours, you keep people waiting on the phone for an hour, you don't reply to earlier tweets just how do i cancel my contract

  • sheilahibberd Sheila Hibberd (@sheilahibberd) reported from Rainford, England

    @virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview

  • Kay_Leno Kris Leonard (@Kay_Leno) reported from Seaforth, England

    @virginmedia is your live chat on the website not working?

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today

  • mymatedex @gm (@mymatedex) reported from Kirkby, England

    @virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LT_laytont11 LT (@LT_laytont11) reported

    @JasonVowles @virginmedia So its clearly a wide stretch issue then yet they will state "nothing is wrong".

  • colh79 Colin (@colh79) reported

    @virginmedia Last time i called early January i believe but no matter what i say or want the price for the service ratio is just no good to what a new customer can get.

  • OldGrumpyswife Queenie H (@OldGrumpyswife) reported

    @virginmedia It's via WiFi. I am supposed to have superfast broadband, 5G connection, but it just keeps cutting out for no reason. I need a Hub & Booster, but cannot sit on the phone to your service centre for an hour while Im trying to work!

  • sickofremoaners Samantha Leonard (@sickofremoaners) reported

    @virginmedia "Good news, we didn't find any network issues. However, the problem may be with your in-home connection." What a load of old rubbish, have seriously had enough being told it is my end!

  • JasonVowles Jason R. Vowles (@JasonVowles) reported

    @virginmedia internet down yesterday and today at this time. What the **** is going in? Working from home becoming a nightmare this week.

  • rachelgibbens Rachel Gibbens (@rachelgibbens) reported

    @virginmedia I was being passed to customer retention because I can no longer afford my bill and I can get a better deal elsewhere so I was trying to cancel so I can switch.

  • JasonVowles Jason R. Vowles (@JasonVowles) reported

    @LT_laytont11 @sickofremoaners @virginmedia I'm also having issues around 12-1. It's truly infuriating whilst working from home.

  • LT_laytont11 LT (@LT_laytont11) reported

    @virginmedia For now its not gone off but knowing this service, it'll probably cut out again some point soon. Shameful service. You guys need to step up your customer service. Right now its mostly copy pasta crap telling me to turn it on and off again whilst reading through a script.

  • trading_geek Trading Geek (@trading_geek) reported

    @virginmedia Have to be honest never expected a call back. But you they did and they resolved my complaint. Hopefully they learn something from it

  • sickofremoaners Samantha Leonard (@sickofremoaners) reported

    @virginmedia My neighbours 3 of them on virgin have the sam problem, I cant even get wifi sometimes upstairs on mobiles! One my neighbourse has gone to BT she says have no problems