Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 01/31/2026 16:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes and Birkenhead.

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City Problem Type Report Time
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomPrescot Phone
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • JoelLJelen JoelJelen (@JoelLJelen) reported from Liverpool, England

    @virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia please tell me why I can never get through to your customer services , just been waiting over twenty minutes Not the first time !!

  • toadfish41 Chris McPartland (@toadfish41) reported from Warrington, England

    @virginmedia hi can you help me sign in been trying to contact customer services for over 2 hrs tonight

  • DagsJT Darren Thomas (@DagsJT) reported from Cuerdley, England

    Aaaaand @virginmedia broadband is down again. Useless.

  • zaracharles Zara (@zaracharles) reported from Liverpool, England

    TWO hrs spent on to @virginmedia trying 2 fix my continuous starting up screen. Was promised a call back the following evening, which never happened !!! Feel I have been more than patient, to be majorly let down #whatamipayingfor 😡

  • stubeanhead Stu Hel (@stubeanhead) reported from Birkenhead, England

    Tip: Yesterday I gave Virgin Media 30 days notice to cancel my TV/broadband. Too pricey. Had no deals to offer me. Miracles are real as I had 3 missed calls today off sales numbers, I answer the 4th. Suddenly, they do have offers and now I'm paying less a month with Sky Sports on

  • ShitofHan Hannah (@ShitofHan) reported from Liverpool, England

    I hope to god my mum gets rid of @virginmedia this week! Sick of her paying like £112 for shut service. I’m constantly on 4G

  • Sex_chameleon Foxy stoat (@Sex_chameleon) reported from Warrington, England

    @Satoonerist @virginmedia Totally agree, I've just been pissed about trying to get through to cancellations, I refused technical help and and engineer and I'm going to take a chance that my neighbours are right and Talk Talk is decent these days.

  • toadfish41 Chris McPartland (@toadfish41) reported from Warrington, England

    @virginmedia Hi it’s media service I cannot set up an account please help

  • heatherjoy3 heather (@heatherjoy3) reported from Ellesmere Port, England

    @virginmedia since power out earlier my phone has died. Any help please. Ch66 2rz

  • Liam_Hawksey Goth Scouser (@Liam_Hawksey) reported from St Helens, England

    @virginmedia Never mind, I reset the box and it’s fine now

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke

  • DJGlassBack ⭐⭐⭐LFC⭐⭐⭐ (@DJGlassBack) reported from Liverpool, England

    @virginmedia @Beany_13 What about in L8 9UU its been down all morning

  • Sex_chameleon Foxy stoat (@Sex_chameleon) reported from Warrington, England

    @virginmedia Because that's something you should have offered 4 months ago before the endless hour long phone calls, not something you should have offered only when I went though 3 different people to cancel. I also can't take a day off work for an engineer during August.

  • Childwallcable Tony Zeverona (@Childwallcable) reported from Liverpool, England

    @virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh

  • DJGlassBack ⭐⭐⭐LFC⭐⭐⭐ (@DJGlassBack) reported from Liverpool, England

    @virginmedia @BryanThePirate I pay for the highest package you have and I dont have the v6 box I very rarely have bloody wifi like this morning it's not working again! Time after time after time it breaks down

  • leighwynne33 Leigh Wynne (@leighwynne33) reported from Seaforth, England

    @micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal

  • mymatedex @gm (@mymatedex) reported from Aintree Village, England

    @virginmedia There’s no service issue, the engineer had punctured the cabling with a cable tack. It stops the fibre optic cable from working. I removed it but not before having to sit on the phone for 30 minutes after me complaining the other day about your inept installation team

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Carla_Ardis Dr Carla Ardis (@Carla_Ardis) reported

    @virginmedia I do understand, but postponing the installation 7 times seems quite a lot. And, to me, it means that "the nature of how you provide the network" is not working. In 2021, during a pandemic, leaving an household in the town center without the broadband for 3 months is ridiculous

  • arash_films Arash Films 🎥 (@arash_films) reported

    @virginmedia @vmbusinesshelp @vmbusinesshelp any help on this?

  • cedefc Christopher Edwards (@cedefc) reported

    @virginmedia Can you advise whether I am due compensation for 3 days loss of TV service until your engineer came out and changed our box?

  • HogginsUK Steve Owen (@HogginsUK) reported

    @virginmedia #FasterCloser - to what? I've been without email for 4 weeks, and still no resolution! I have never experianced such poor customer service, shocking. I am not #FasterCloser to a working service :(

  • Carla_Ardis Dr Carla Ardis (@Carla_Ardis) reported

    @virginmedia Are you kidding me? I already asked a transfer. I have the old router with me. The problem is NOT what I need to ask. The problem is YOU keep postponing the installation. I already have a new account number and I've been given 7 times a new installation date.

  • Mark_BarkingFC Mark S (@Mark_BarkingFC) reported

    @virginmedia Your engineer used the box on my wall when the neighbour had issues , been left in a dangerous state as it’s not shut properly, how can I get you to fix it ?

  • JoeTHaywood Joe Haywood (@JoeTHaywood) reported

    @virginmedia Extremely slow speeds. Practically unusable. I’m having to turn my wifi off when I get home and use phone data as I can’t even do a simple google search using the broadband.

  • Carla_Ardis Dr Carla Ardis (@Carla_Ardis) reported

    @virginmedia Or, at least, stop giving us "prospective" date that then would never happens. If YOU are unable to install the service, stop postponing the installation date by 2 weeks and either give us a definitive date, or tell us you can't provide the service.

  • Celestite66 Jen🔥🐎🌞♍️🌛♒️⬆️♎️ (@Celestite66) reported

    @virginmedia I am considering leaving but have just upgraded my contract but I am not getting the service I am paying for. No idea if they have permission yet or how long it will take.

  • v8gaz Gary Sharp (@v8gaz) reported

    @cjbryce @virginmedia Ouch! @zeninternet still giving me great service after a dozen years (or more?)