Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Northwich, Liverpool, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Prescot, St Helens and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Northwich |
Internet | |
| Liverpool |
Wi-fi | |
| Ellesmere Port |
Internet | |
| Eastham |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Andy Daley
(@AndyDaley) reported
from
Roby, England
@eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Still a problem. Programmes we recorded Thurs & Friday are unwatchable (& not available on Catch Up for some reason)
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?
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Phil Donoghue
(@Phil_Donoghue1) reported
from
Leigh, England
@virginmedia you literally must be THE most unreliable failing ISP in all the land… Yet another outage which you laughably call “improving our network” and you’ve never provided even half the speed we pay for. About time OFCOM held this company to book!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
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Phil Donoghue
(@Phil_Donoghue1) reported
from
Leigh, England
@virginmedia Shameful… latest update, we hope to resolve the issue by 4pm tomorrow! That’ll be over 24 hours down and you’ll still expect your money! Awesome service 👏🏻👏🏻👏🏻
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia you guys are really ***************. What's with the network outage?? Please fix this!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@Jimmythechick) reported
Hey @virginmedia! New customer here! But it’s not been great so far - Someone tried to charge setup cost despite there being no setup cost on my plan, failed install 2day because no site survey was done & now will be without ANY broadband services for 3 weeks. Is this normal??
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Sophie Haw
(@HawSophie) reported
@virginmedia your staff are utterly a disgrace, so rude and disrespectful. I want to make a complaint but can’t seem to call anyone to speak to about it? I will be taking this further without a call back. 07402256260
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Jason
(@qMistt) reported
@virginmedia I have called so many times and don't get through to anyone just an automated system telling me there's a problem it will be sorted in 24 hours and the problem is still there
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andrea crosby
(@andreac14064810) reported
@virginmedia You called me it was to discuss my contract it’s nearly ending if my bill doesn’t go down or to a better deal I’ll be off elsewhere
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Phillip Pritchard
(@TweetPhillip) reported
@virginmedia Yes, on May 9th it was booked for the 27th May. Now I'm being told it'll be on my final bill and you'll waive it after my documents are sent. This is taking the p now, it's your issue I want to send the proof to you.
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Sophie Haw
(@HawSophie) reported
@virginmedia I am not a virgin media customer. It was a incident that happened with one of your van drivers earlier today. It was appalling and if no one calls me on the above number I am going to the police to report. Disgraceful.
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Julia Giannini
(@JHGiannini) reported
@virginmedia @virginmedia you didn't show up on 4th May, you didn't show up yesterday, and you changed the appt to today between 8-1 with no warning. Guess what? You haven't shown up today. Is this a joke? I need compensation for my wasted time and your horrible service. Please advise.
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Common Sense
(@CommonSense4Ya) reported
@virginmedia Hi, are there issues in Lucan and if so, when are they gonna be fixed?
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jess
(@jessrothberg) reported
My @virginmedia internet is down. They won’t give an explanation and we have to wait 23 hours before contacting them again! Happened all last week too. Shocking.
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The Original
(@BigDaddySplash) reported
@virginmedia And that is everything thats wrong with Virgin media in one reply. How do I cancel completely? I must be 12 months or more out of contract