Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Winsford, St Helens, Leigh, Warrington, Birkenhead, Widnes, Ellesmere Port, Prescot, and Northwich.

City	Problem Type	Report Time
Liverpool	E-mail	2 days ago
Liverpool	Internet	2 days ago
Winsford	Wi-fi	3 days ago
Liverpool	Internet	4 days ago
Liverpool	Phone	4 days ago
St Helens	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Tom Rushton (@tomrushton88) reported 3 minutes ago from Haydock, England

  @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

• 
  Sarah Hill (@Its_Sal_Queen) reported 6 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  Maureen StewartJones (@supergran22) reported 12 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Bootle Bucks (@BootleFCBucks) reported 13 minutes ago from Liverpool, England

  @JamesSymes8 Virgin Media. It keeps going really bad.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 14 minutes ago from St Helens, England

  @virginmedia you are so crap we don't pay you to keep having problems daily

• 
  Anne McCormack (@1AnneMcCormack) reported 22 minutes ago from Billinge Chapel End, England

  @DoctorLemma Well done . Always had great service from @virginmedia just cant afford them anymore.

• 
  Nicola Bates (@Nicolajb87) reported 25 minutes ago from Liverpool, England

  @virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.

• 
  Rob (@Robertlfc_) reported 29 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Thomas Evans (@92Tevs) reported 31 minutes ago from Liverpool, England

  @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 32 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  Berni Turner 🖤🌹 (@BLTwitchy) reported 34 minutes ago from Liverpool, England

  @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

• 
  Chris Wright (@ChrisWAzure) reported 36 minutes ago from Liverpool, England

  @virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty

• 
  Rob (@Robertlfc_) reported 37 minutes ago from Liverpool, England

  @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

• 
  Glynn Parry (@GlynnParry1974) reported 38 minutes ago from Liverpool, England

  @virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!

• 
  Andy McGill (@andrewjmcgill) reported 41 minutes ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  James (@jgrailpics) reported 44 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

• 
  Mrs Smith (@SmithysMaud) reported 45 minutes ago from St Helens, England

  @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

• 
  Jack Kelly (@realjackoh187) reported 52 minutes ago from Widnes, England

  @virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?

• 
  Maureen StewartJones (@supergran22) reported 54 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Colette Ellison (@colette2511) reported 59 minutes ago from Warrington, England

  @richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darren (Dazza) (@scouse9000) reported 5 minutes ago

  @CheekyVic @virginmedia Yes I would totally agree with that! I had to get in touch with one of the directors to sort my account out! She waved the massive bill if I dropped my complaint!! We had closed the account 5 months before that! Shocking customer service!!

• 
  Colin (@Colinmc7t) reported 5 minutes ago

  @virginmedia Yeah yeah yeah absolutely useless service

• 
  Chris Howarth (@ChrisHo67643471) reported 5 minutes ago

  Anyone else have issues with virgin media? God awful customer service

• 
  GunnerF77ox🦊 (@ifoxy1977) reported 6 minutes ago

  Hello I've had no internet for a week now I had a engineer come out on Wednesday the 26 and he said I need a new wire as the one outside was cut by workmen and another engineer came out on Thursday and I've heard nothing since help please @virginmedia

• 
  Kevin B (@kevgasandhtg) reported 6 minutes ago

  @virginmedia do anyone actually work at your company, or are you all just bots , trying to sort out a issue with the service

• 
  Caz (@caz_fizz) reported 12 minutes ago

  @MelJanie @virginmedia Virgin made all customer care off shore and made us all redundant, just so they can save money...but in the process are losing their customers.

• 
  dharmi04 (@Dharmi04) reported 13 minutes ago

  @virginmedia my broadband seems to be down, can you check and fix ?

• 
  Escape to the Garden (@JanetsEscapades) reported 15 minutes ago

  @virginmedia I have recently closed by Broadband account. I returned your equipment on 25th August 2026. I have an in-post receipt. However, your email is no reply & there is no contact phone number for customer service? I am now getting further emails about returning this!

• 
  Jay (@_Jay_1992) reported 16 minutes ago

  @MelJanie @virginmedia Virgin are diabolical do not bother at all, woeful customer service levels zero information given and just as good internet speeds found at better company’s

• 
  Nim O'Hall (@nimohally) reported 18 minutes ago

  @virginmedia i’ve called your customer service twice, your mobile coverage is so bad that I’ve had it hang up on me twice and then your AI agent hung up on me, when I asked to get through to an actual person