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Virgin Media

Virgin Media outages and service status in Runcorn, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Runcorn, including 0 direct reports.
  • The most common problems reported in this area mention Internet, TV, and E-mail.
  • The most recent signal from this area was received Jul 5, 1:19 PM GMT+1.
  • 41% Internet (41%)
  • 32% TV (32%)
  • 9% E-mail (9%)
  • 9% Total Blackout (9%)
  • 9% Wi-fi (9%)

The latest reports from users having issues in Runcorn come from postal codes WA7 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 8: Problems at Virgin Media

Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, Warrington, Birkenhead, St Helens, Runcorn, Chester, Bootle, Ellesmere Port, Newton-le-Willows, Widnes, Prescot, and Leigh.

CityProblem TypeReport Time
Liverpool E-mail 3 days ago
Northwich TV 6 days ago
Liverpool Internet 9 days ago
Warrington Internet 10 days ago
Birkenhead Total Blackout 10 days ago
St Helens Internet 11 days ago

Nearby cities with recent reports

Liverpool

1 recent signals

3 days ago
Northwich

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • Nicolajb87
    Nicola Bates (@Nicolajb87) reported from Liverpool, England

    @virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap

  • EmmaZhaan64
    Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

  • MarkLangshaw
    Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

  • RayWaring
    Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue

  • DoctorRood
    DRood 🏳️‍🌈🎗 (@DoctorRood) reported from Chester, England

    @virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

  • TimmyJ1972
    Tim Jackson (@TimmyJ1972) reported from Garston, England

    @virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine

  • realjackoh187
    Jack Kelly (@realjackoh187) reported from Widnes, England

    @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

  • Carpo_vp
    Carpo (@Carpo_vp) reported from Chester, England

    Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒

  • TimmyJ1972
    Tim Jackson (@TimmyJ1972) reported from Garston, England

    @Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄

  • tomrushton88
    Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

  • GlynnParry1974
    Glynn Parry (@GlynnParry1974) reported from Liverpool, England

    @virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

  • NdawanaY
    Ndawana Youngson (@NdawanaY) reported from Liverpool, England

    @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

  • lfc_shirts
    hazzalad (@lfc_shirts) reported from Seaforth, England

    @virginmedia any help?

  • ChrisWAzure
    Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....

  • beakybox
    (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported from Litherland, England

    @virginmedia broadband being down again, how, why

  • MirLADas
    phil61efc (@MirLADas) reported from Liverpool, England

    @virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • bushmills7d
    Paul Williams (@bushmills7d) reported

    @virginmedia great service again. Second time today we’ve had no service , that’s the third time this week. If We hadn’t renewed our subscription with you we would cancel

  • waughzone
    Duncan Waugh (@waughzone) reported

    @virginmedia No change. Service still intermittent at best.

  • FBPEFreeZone
    Frankiescouse⭐⭐⭐⭐⭐⭐ (@FBPEFreeZone) reported

    Virgin media down Ya bad nobheads

  • pureblood1892
    jabfree🇮🇪🍀 (@pureblood1892) reported

    @VirginMediaNews So two gay men are getting married **** off virgin media clowns

  • EmmanuelInvest
    Emmanuel – Big Tech & AI Investor (@EmmanuelInvest) reported

    🚨 UK Regulator Fines Virgin Media £28 Million ($37.4M) Ofcom has slapped Virgin Media with a £28 million fine for systematically preventing customers from cancelling contracts over nearly three years (Jan 2022 – mid-Sept 2024). Key Findings: - Deliberate call-dropping tactics - Excessive and unnecessary call transfers - Repeatedly putting customers on hold for no reason Ofcom described the failings as systemic and repeated. Background: Virgin Media is a joint venture between Spain’s Telefónica and Liberty Global. This is the second major fine for Virgin Media recently (previously fined £23.8M in December for issues with telecare customers during landline migration). Impact: Another hit to Virgin Media’s reputation in the UK broadband/mobile market.

  • MrLewisVuitton
    🇰🇪 (@MrLewisVuitton) reported

    @NtantuNow @virginmedia Switch to @Plusnet . Haven’t had a single outage in 2 years sine watching. With Virgin it happened twice in 6 months of joining lol

  • IanSMcNee
    Ian McNee (@IanSMcNee) reported

    I ditched @VirginMedia years ago over terrible customer service - this is the same as water companies: a semi-monopoly owned by US finance: asset stripping profiteers. Switched to local independent Andrews & Arnold - @AAISP. Top service, real people on the phone who fix problems.

  • BelfastBooks
    Belfast Books (@BelfastBooks) reported

    @TrevorM63275988 Having dealt with Virgin Media on behalf of clients for more than 20 years, I can say their customer service has changed dramatically. They now appear to rely heavily on contact deflection, a practice where customers are repeatedly directed towards web chat, FAQs and automated systems instead of being able to speak to a human adviser. While contact deflection is intended to reduce support costs, my experience is that it has reached the point where accessing a person has become unnecessarily difficult. I'll I'll be raising it with Ofcom under the complaint they have against them.

  • MillersTomO
    Tom O 🏴󠁧󠁢󠁥󠁮󠁧󠁿🔴⚪️ (@MillersTomO) reported

    @virginmedia hi. Is there an internet outage in Scotland? It's gone awfully quiet. #worldcup #england #mexico

  • BEAMSEDU
    BEAMS Consultants UK (@BEAMSEDU) reported

    @virginmedia Is there any technical breakdown on BH6 area where no Sky transmission? Or is this an isolated one incident linked to one property? We have no transmission since mid day today, 07/07