Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Bootle, St Helens, Runcorn, Ellesmere Port, Newton-le-Willows, Birkenhead, Widnes, Chester, Prescot, and Leigh.

City	Problem Type	Report Time
Liverpool	TV	9 hours ago
Warrington	TV	3 days ago
Bootle	E-mail	4 days ago
Liverpool	Internet	5 days ago
Liverpool	TV	8 days ago
St Helens	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Martin Travis (@lurkinhead) reported 5 minutes ago from Birkenhead, England

  @BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!

• 
  Colin (@ColinBe76578911) reported 9 minutes ago from Liverpool, England

  @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

• 
  Mrs Smith (@SmithysMaud) reported 12 minutes ago from St Helens, England

  @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

• 
  phil61efc (@MirLADas) reported 13 minutes ago from Liverpool, England

  @virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area

• 
  Chris Wright (@ChrisWAzure) reported 17 minutes ago from Liverpool, England

  @virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 18 minutes ago from St Helens, England

  @virginmedia you are so crap we don't pay you to keep having problems daily

• 
  Alan Dean (@alandean1878) reported 20 minutes ago from Roby, England

  @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

• 
  Tim Jackson (@TimmyJ1972) reported 23 minutes ago from Liverpool, England

  @virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked

• 
  Mrs Smith (@SmithysMaud) reported 26 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Mrs Smith (@SmithysMaud) reported 29 minutes ago from St Helens, England

  @virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.

• 
  Sarah Hill (@Its_Sal_Queen) reported 31 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  Colette Ellison (@colette2511) reported 31 minutes ago from Warrington, England

  @richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡

• 
  Tom Rushton (@tomrushton88) reported 39 minutes ago from Haydock, England

  @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

• 
  James (@jgrailpics) reported 45 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

• 
  Ndawana Youngson (@NdawanaY) reported 46 minutes ago from Liverpool, England

  @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

• 
  Maureen StewartJones (@supergran22) reported 50 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  DM 🦌 (@DaveMbootlebuck) reported 54 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

• 
  Andy McKeown (@AndyMcK1982) reported 56 minutes ago from Liverpool, England

  @virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?

• 
  Amanda Ralph (@aralph50) reported 58 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  Matt Attwood (@mattwood1702) reported 58 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paz DLXV (@paz565) reported 2 minutes ago

  @O2 The whole 'customer service' provided by O2 in relation to this matter has been nothing short of appalling. As O2 is now associated with Virgin Media, I will be taking the earliest opportunity available to switch the services I have with them too.

• 
  Duncan P⭐️⭐️ (@duncanpemberton) reported 5 minutes ago

  @virginmedia hi guys, Any sign of the virgin hub 5 being available to send me? I was told I could have one around 6 months ago after a long conversation but never heard anything since! Regards Duncan

• 
  Teds (@Tedtalks13) reported 7 minutes ago

  @virginmedia whe. You send me hello letters on divert over the house fraud of him, could you put the two effing letters before the reference customer number as per the voice mail. Instead of the civil recovery cover up fraud of that crm sales having a bastard pull empty my injunction file in court I want him arrested not him bullshitting about being affected by the maths of my physics he’s a lying done it before to people to steal bits to go back into IBM… well known for it hides in a box in box in box and moves money away from uk

• 
  JS (@SweeneyJoanne) reported 8 minutes ago

  @virginmedia @virginmedia you haven’t responded to my message from 3 days ago, horrendous customer service!!

• 
  Fayez Ahmed (@Fahmed911) reported 11 minutes ago

  @virginmedia paying soo much for this and still out in PR1 region of Preston. Been off all Sunday and now today awful service and not worth it. Defo need to move away #virginmedia #broadband #shocking

• 
  Danny Morris (@danny_9_morris) reported 11 minutes ago

  @virginmedia Still intermittent, the app says no issues but clearly something is wrong

• 
  Michael (@SuarezP_Fantome) reported 15 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV41 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  glam2506 (@glam1961) reported 19 minutes ago

  @virginmedia hi, I cancelled my service with you on 28th May as I’m now out of contract & I keep getting emails saying I owe you money? My last payment was May so please explain this.

• 
  James Robertson (@JameskRobbo) reported 20 minutes ago

  @virginmedia I’m forever wasting my time trying to cancel my service but because the email is old and I can’t access it, you can’t do anything

• 
  MR COOL (@Lifeline04India) reported 21 minutes ago

  @rep_ask49290 @virginmedia See fake groups are faster than u. @BBCNews Can u please expose such support.