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Virgin Media outages and service status in Runcorn, England

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Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Runcorn, including 3 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received Jun 12, 10:28 PM GMT+1.
  • 45% TV (45%)
  • 38% Internet (38%)
  • 11% Wi-fi (11%)
  • 4% Total Blackout (4%)
  • 1% Phone (1%)

The latest reports from users having issues in Runcorn come from postal codes WA7 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Warrington, Ellesmere Port, St Helens, Newton-le-Willows, Birkenhead, Widnes, Chester, Prescot, Leigh, and Northwich.

CityProblem TypeReport Time
Liverpool Internet 11 hours ago
Liverpool Internet 16 hours ago
Liverpool Internet 22 hours ago
Runcorn Internet 5 days ago
Warrington Wi-fi 6 days ago
Ellesmere Port TV 6 days ago

Nearby cities with recent reports

Liverpool

4 recent signals

11 hours ago
Warrington

1 recent signals

6 days ago
Ellesmere Port

1 recent signals

6 days ago
St Helens

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • NdawanaY
    Ndawana Youngson (@NdawanaY) reported from Liverpool, England

    @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

  • tomrushton88
    Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

  • JohnMurphy9172
    murf (@JohnMurphy9172) reported from Liverpool, England

    @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.

  • alandean1878
    Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!

  • mattwood1702
    Matt Attwood (@mattwood1702) reported from Liverpool, England

    Internet down no good when working home #virginmediadown #virginmedia

  • ZachcloseYT
    zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    @virginmedia your Internet sucks

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

  • andrewjmcgill
    Andy McGill (@andrewjmcgill) reported from St Helens, England

    @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Can you cancel my contract?

  • Billzy79
    Billzy (@Billzy79) reported from Liverpool, England

    @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

  • MarkLangshaw
    Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!

  • ChrisWAzure
    Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....

  • duckyblog
    Ducky 🇺🇦 🎃 👻 (@duckyblog) reported from Tyldesley, England

    @virginmedia Issues with all VM services in my area says expected fix by 4:40pm today.

  • RWBJ1997
    Jonesy (@RWBJ1997) reported from Liverpool, England

    @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

  • GaryBan47314801
    Gary Banks (@GaryBan47314801) reported from Liverpool, England

    @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

  • NdawanaY
    Ndawana Youngson (@NdawanaY) reported from Liverpool, England

    @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

  • J0er_82
    Jo3r (@J0er_82) reported from Garston, England

    @virginmedia whys your Internet ****?? Never works when I want it to

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Powerr27
    Jenn Power (@Powerr27) reported

    @virginmedia unacceptable our entire village is left without WiFi again. No consideration or urgency for those who have to work and require this! When can we expect a fix?

  • Tiger_Tear
    Takezo Shinobi (@Tiger_Tear) reported

    @MartinSLewis Yesterday done it with my sim contracts. Got them down from £17 to £13 each and with more data. Also I usually haggle with Virgin Media every 18 months. Been maintainin my broadband contract at £48 per contract for the last 5 years. - highest bandwith too.

  • steviegambs
    Steve G (@steviegambs) reported

    @virginmedia There’s an issue it says but 3 times in a week is very poor

  • kenshinnnjay
    jak cool (@kenshinnnjay) reported

    so sad for Tom's stream, and **** Virgin Media

  • maqa40939179091
    Alexander Stone (@maqa40939179091) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV7 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies

  • HarryMonk69535
    Harry Monk (@HarryMonk69535) reported

    @virginmedia what’s happened to the app ffs can’t sign in

  • Stovies6
    Jac Mac (@Stovies6) reported

    @virginmedia Trying to cancel my brother's phone and TV as he in hospital and will not be returning home. He is 85 and has no idea of his PASSWORD which is requested by every avenue I have tried. Any chance you can help?

  • SallyBriars
    Sally Briars (@SallyBriars) reported

    @virginmedia I already have, multiple times and it says nothing is wrong, no issues in my area! I want to book an engineer but the website keeps sending me in circles!

  • hgray281
    Heather Gray (@hgray281) reported

    @virginmedia what a terrible experience. At 66yrs old 4 calls to god knows where with limited English staff, expect me to crawl around checking cables, lied about outage and now given me a remote, can't up the volume and day 2 can't switch TV on. Appalling Customer Services.

  • ctidbluemoon
    Terry Hughes (@ctidbluemoon) reported

    @virginmedia It doesn't work because the Internet gone off and using mobile data just keeps refreshing page