Virgin Media Outage Report in Runcorn, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Prescot |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Stuart
(@stu_the_supply) reported
from
Liverpool, England
Yet again had to phone @virginmedia as the broadband is not working properly 2nd time in two days they’ve had to reboot it glad I’m missing the footy again 🤬🤬
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Rob
(@Rigobluenose) reported
from
Littleton, England
@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia Internet went off last night in the area and it said it would be sorted for 10:30am this morning now the status has changed but still no ones internet is working, rebooting doesn’t help
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sharrondarnell
(@piggin_shazza) reported
from
Widnes, England
@virginmedia Your customer service is absolutely garbage how many people am I expected to speak to and how long do i have to wait to get something resolved.
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Victoria Smith
(@vickymanutd7) reported
from
St Helens, England
Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation
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Anfield Sports
(@anfield_sports) reported
from
Liverpool, England
Sick of how bad our @virginmedia WiFi is. Off more than it is on lately.Yet they don't make contact with us to explain why or any money back for lack of service we receive.Couple that up with having to add data on to our phones to make up for it and fair to say we are p*ssed off
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Alison Wright ♌️
(@AlisonHopkin) reported
from
Ellesmere Port, England
@virginmedia sick of this number calling me 07531100101 claiming to be from BT Open reach saying my rooter is slow. Sort out the scammers calling my landline
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KloppLFC
(@paisleymarley18) reported
from
Birkenhead, England
@robcmay @virginmedia That's Public's problem in 11 years of tory Britain. Company profits absolutely soared, Public's rights completely disappeared. Know one to turn to to fight
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paul hallett
(@paulhallett6) reported
from
Birkenhead, England
@virginmedia it's been a good day today I left @virginmedia as they were the worst company I have ever had to deal with..... I hope I never hear from you again
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Kirst-Lou✨💛💜
(@kirst_louisexxo) reported
from
Liverpool, England
There’s a problem with your virgin media no shit. You’re doing updates in my area; I’m off uni sick as a dog with no internet, no tele nothing. **** sake.
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Victoria Smith
(@vickymanutd7) reported
from
St Helens, England
@virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either
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Helen C Murphy
(@helen_c_murphy) reported
from
Liverpool, England
@virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services
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Red Electro
(@RedElectro) reported
from
Warrington, England
Well, @richardbranson @virginmedia - been a customer since the Telewest days, but the broadband service is almost unusable now. I don’t know what’s going wrong, but you’re going to start losing customers rapidly, if you don’t get this sorted.
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Billzy
(@Billzy79) reported
from
Liverpool, England
@rteifler @virginmedia We have been a loyal customer for many years 👍😎
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia poor customer services this evening, on hold for over an hour to only be cut off. Clearly not interested in existing customers, only new with very expensive monthly costs for the same poor service.
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Barry Walters
(@BarryWalters7) reported
from
Seaforth, England
@virginmedia Hi, Website says no known issues, however landline has been down since yesterday morning. Engineer booked for Monday, however we have an extremely sick relative who needs to be in contact, nobody on phone (from mobile) is helping with call transfers!
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MH
(@MarkHughes_) reported
from
Liverpool, England
@virginmedia your internet service is ******* shite and branston shags kids on his little island. Gobshites sort it out
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Hayley Baker
(@hayleybaker25) reported
from
Liverpool, England
@virginmedia problems again with virgin broadband and phone in my area not good enough.👎
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Barry Walters
(@BarryWalters7) reported
from
Seaforth, England
@virginmedia Landline down has been down for 2 days, spent over 3 hours trying to speak with someone to help but nobody is able to help. Have a sick relative who needs to be in constant touch but yet again Virgin doesn’t care about their customers!
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paul hallett
(@paulhallett6) reported
from
Birkenhead, England
@virginmedia Working ok thay then dissmiss what I was saying putting the phone down.....rude and ignorant..... my wifi hasnt worked since it was put in and still doesn't..... worst service I have ever experienced
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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moonducks
(@moonducks2) reported
@virginmedia has the worst service ever! Our broadband is down for almost a month and nobody cares to fix it. Appointments get cancelled every day without a notice. I made severel complaints and still nothing. Avoid if you can!!!
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aziz
(@fourpocketsfulI) reported
@virginmedia says no issue but we all have really slow connection even with wired ethernet
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fred hancock
(@gardener092) reported
@virginmedia Why are you asking me John? There is still nothing happening, the phone is still dead. My question is, when are VM going to fix it.
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Denis Rowley
(@RowleyDenis) reported
@virginmedia The fact that it happened in the first place is the issue. This was an error at your end that has resulted in my wife and I being unable to work and yet there's no way to have the issue resolved quickly
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Candice pickering
(@candoodle83) reported
@virginmedia I’ve done this, I can’t get wifi in most rooms of my house, spent an hour on hold to speak to customer services, he ‘fixed’ the issue only for it to break again an hour later
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moonducks
(@moonducks2) reported
@virginmedia yes I did, and there isn't any issues in the area. I spoke to the area manager last week and I was he would handle the situation personally. that was a week ago.nothing happened
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CJ
(@Mash369) reported
@virginmedia Just a shame your customer service is shite.
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Dr Deb Majumdar, MD, FRCP
(@GastroSurrey) reported
@virginmedia I'm sure you can understand how unhelpful @virginmedia customer service has been with the problem lingering since Oct/Nov 2020. Is this the quality of service @virginmedia aspires to? I am sure you do not take direct debits off my account intermittently.
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Hetty Gullifer
(@HettyGullifer) reported
@virginmedia there is an issue with the wifi in our area (SW4) and you say you are fixing it, but when I phone it says fixed by 10am today but web page says fixed by 10am 15th Feb - can you confirm which?
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Kieran 🏂
(@KieranSumner) reported
@virginmedia It was made over the phone through one of your advisors. I’ve found the “complaint tracker” but whoever raised the complaint has raised it with an incorrect contact number. They’ve put a landline as my preferred contact which nobody will be able to reach me on as I don’t use it.