Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, St Helens, Widnes, Runcorn, Prescot, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
Phone | |
| St Helens |
TV | |
| Widnes |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Clare B
(@clarebellla) reported
from
Liverpool, England
@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@Huawei21327032 @virginmedia They tried to charge 30quid a month for piss which isn't the issue it's a mix of virgin media kit and also the line. Spent 2 gars studying CISCO networking CCNA and they think I don't know what I'm talking about
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia 30 day cancellation is nearly up, just waiting on the returns packaging to arrive. But don’t see why I have to pay £150 for a service I’ve not been able to use for a month
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Birkenhead, England
Thank you for the update - how can you more that 12 hours after the incident occurred only just be sending an engineer to try and fix @virginmedia
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....
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Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
I literally cannot distinguish between real @virginmedia customer service calls and the scammers. And this isn't because the scammers have suddenly got very good.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia It’s taken 4hrs to get your incompetent team to cancel the package properly. Now there is just the matter of the Overdue bill and the final bill.
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia Turns out your team didn’t cancel my package, like I wanted. Absolutely 🤬 joke.
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia is there a problem with internet in Widnes r has gone off
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia not used my package for 4 weeks. You said you would send someone out to reconnect, which never happened, you keep passing me to different departments. you still have the cheek to send me a bill. Still waiting for the free return package to send your equipment back
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia Chatting to your customer service team, she blaming me for disconnecting the chat but it’s you lot
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia They answered, established they couldn't sell me a new product then told me to phone back in the day my contract ends and immediately hung up.. If it was clearly stated online in your info "don't phone us to cancel until your contract ends" I'd have saved 35 minutes of my day..
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Angus Gillan
(@angusgillan) reported
from
Seaforth, England
@virginmedia Is there an issue with accessing emails? I can access my @blueyonder emails but my wife can't. When logging into the VM site a message appears "your mailbox is not available at the moment" Awaiting urgent emails. Thanks
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Dave Woodward
(@DaveWoodwardAC) reported
from
Birkenhead, England
@Jackingsworth @SimonMiller316 @virginmedia I had no issue when I cancelled mine when I moved house last year I did it all online talking to one of their agents
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rainbounce
(@rainb0unce) reported
@virginmedia my internet is down again btw.
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Rodney Pounder
(@PounderRodney) reported
@virginmedia The avalanche of apology is empty if there is no resolution or restitution.
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Rodney Pounder
(@PounderRodney) reported
@virginmedia I have been conversing with Christopher from customer relations if this helps.
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lorraine french
(@FrenchLorraine) reported
@virginmedia Well it all started off with a phone call to the “thinking of leaving you team “ on Tuesday night . The representative tried to help me drastically reduce my £138.50 monthly bill due to a recent change in financial circumstances . He offered me a maxit tv package and ....
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Darren Hindle
(@DarrenHindle1) reported
@virginmedia any update on the fault in pr1 the app has said no problem all day but was tauldthere is a fault still without TV and broadband
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JasonK
(@JasonK47230171) reported
@virginmedia I want a symmetrical connection and stability. I know this is not possible with Virgin though, I am forced to stay
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Lee
(@bigsketchy1980) reported
@virginmedia Seems to be ok now. But what we're the issues?
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Rob Coombs
(@robs_burns) reported
@virginmedia Indeed. Any news on when hub4 be connect app compatible? Also, is there any update on third party apps being able to connect yet for lights and gadgets etc.? I still find it amazing this "upgrade" went out with so many issues.
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michelle o neill
(@michelleoneil13) reported
@virginmedia who do I contact about a line hanging down in the middle of the road cable for Internet is ready to collapse
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Kieran Macklin
(@KieranMacklin) reported
@virginmedia customer service are actually THE WORST.