Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Northwich, Liverpool, St Helens, Warrington and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Northwich |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
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Karl Robinson
(@KRobbo1982) reported
from
Liverpool, England
@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia You replying like this is extremely poor customer service. You are insinuating I have been disconnected when I simply want cancel my account. **** it I’ll cancel the direct debit and just leave the country. @Ofcom
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
Virgin Media demonstrating they’re as useless as YODEL when it comes to customer support.
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.
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jmcloughlin
(@jmcloughlin) reported
from
Liverpool, England
ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@virginmedia and I can’t get on the service status page either!
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
2nd attempt to cancel my account and @virginmedia hang up again. I requested to raise a complaint and they hang up! @Ofcom will be contacted. (Seen as you’re not allowing a consumer to raise a complaint)
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Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
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Grolshy
(@JonGre69) reported
from
St Helens, England
@virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡
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Col
(@colefc1) reported
from
Seaforth, England
@virginmedia Sorted I’ve since been contacted over the issue I’ve got and hope it will be resolved I really think you need to sort some kind of UK call centre no offence meant to any others overseas centres thank you!!
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia STOP parroting the same crap.
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia @Ofcom I now have a recording of the last advisor who I spoken to... terrible terrible service and I will not ever return to @virginmedia. What a waste after 20 years of being with you. What a shame, I will send the recording to @ofcom and cancel the direct debit 👍🏻
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Libby Keane
(@libbyjaynekeane) reported
from
Liverpool, England
@EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever
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Col
(@colefc1) reported
from
Seaforth, England
Advise anyone not to use virgin media there customer service is atrocious find yourselves a better internet service supplier ..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jon
(@jaydrive2000) reported
what on earth is happening with @virginmedia !? Broadband and TV Service is down YET AGAIN for 6hrs and running so far! Do you not take care of your network, Virgin? What a joke.
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Stanny
(@IStannyy) reported
.@virginmedia why has my wifi gone so ****
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Ashlie
(@ashlieaustin_) reported
@virginmedia 300mbps. We’re paying for 500mbps and ive just tested it now as my phones switched to used my mobile data and we’re getting 5mbps. That’s not good at all. I’ve done all the checks and tests and it’s saying no errors
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Bobby Reynolds
(@BobbyReynolds89) reported
It’s taken a month, but I’ve finally managed to get out of my @virginmedia contract. AWFUL SERVICE!!!!
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Traaa
(@DimpleCheeks_xx) reported
@virginmedia I had my virgin installed today and when I took it out I was referred by a friend. However neither of us have had nay confirmation of this. Wondered if you could help?
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Mark Moylan
(@markmoylan) reported
@virginmedia That there is no problem. Then that there was a problem which would be fixed by Monday ar 1pm and nothing could be done until then, Monday came and went nothing happened. Called again today, I was told there wasn’t any issues, then that there was and it needed a technician.
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David Richards
(@ddrbowella) reported
@virginmedia Not Funking working. Want an engineer to come and fix it. Has been 2 weeks now with out internet. I will make an official complaint to the ombudsman, it nothing don't happen in 7 days.
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George Ure
(@george_ure) reported
@virginmedia Yes, with me as a new customer
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#O'Tooled
(@SimplyOToole) reported
@virginmedia So you decided to cancel our appointment to install the WiFi and TV Services, reschedule it to the 18th, but now I can’t request anymore data from you because you can’t provide it? What am I meant to do for online work between now and the 18th then with no data/WiFi?
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megan
(@megg_paul) reported
@virginmedia can someone advice if there is an outage?