Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Warrington, Northwich, Birkenhead, Prescot, Billinge Chapel End, Runcorn, and Chester.

City	Problem Type	Report Time
Liverpool	Internet	9 hours ago
St Helens	Internet	20 hours ago
Warrington	Internet	1 day ago
Northwich	Internet	2 days ago
Liverpool	Internet	4 days ago
Liverpool	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Jack Kelly (@realjackoh187) reported 4 minutes ago from Widnes, England

  @virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician

• 
  Colette Ellison (@colette2511) reported 8 minutes ago from Warrington, England

  @richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡

• 
  Tony (@AckerHeron) reported 12 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Maureen StewartJones (@supergran22) reported 14 minutes ago from Eccleston, England

  @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

• 
  hazzalad (@lfc_shirts) reported 14 minutes ago from Seaforth, England

  @virginmedia any help?

• 
  Martin Travis (@lurkinhead) reported 16 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱

• 
  Elaine Brown (@laineypb2109) reported 26 minutes ago from Birkenhead, England

  @virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty

• 
  Ndawana Youngson (@NdawanaY) reported 28 minutes ago from Liverpool, England

  @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

• 
  Sarah Hill (@Its_Sal_Queen) reported 31 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 32 minutes ago from St Helens, England

  @virginmedia your Internet sucks

• 
  James (@jgrailpics) reported 36 minutes ago from Liverpool, England

  When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?

• 
  Simon Roberts (@Simonrob1984) reported 38 minutes ago from Saughall, England

  @virginmedia why is the service down in Chester area? #virginmediadown

• 
  Emma (@EmmaZhaan64) reported 40 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Jonesy (@RWBJ1997) reported 44 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Ian Hawksey (@ShanklyBob77) reported 50 minutes ago from Aintree Village, England

  Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

• 
  John Kelly (@John_Kelly17) reported 54 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  phil61efc (@MirLADas) reported 57 minutes ago from Liverpool, England

  @virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area

• 
  Carpo (@Carpo_vp) reported 59 minutes ago from Chester, England

  Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒

• 
  ikkivllattun (@bikbee) reported 59 minutes ago from Chester, England

  No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩

• 
  Ray Waring (@RayWaring) reported 59 minutes ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  entrustTMF (@entrustTMF) reported 6 minutes ago

  @virginmedia Seems fair comment-they aren't sensible! Googled "how effective making complaints to @virginmedia is" and came up with some very negative feedback culminating in: "customer feedback AND regulatory data suggest their handling of complaints is often seen as inadequate" Oh dear🙁

• 
  Paul Turner (@st07pat) reported 7 minutes ago

  @virginmedia Morning My wife has received an email from you with pre contract details attached for someone that is obviously not us Not a problem as will just delete the email but guessing whoever it should have gone to is sat waiting for the mail

• 
  S (@sanowano_) reported 11 minutes ago

  @virginmedia please I’m just trying to catch up on my shows. Fix the internet in E2 London PLEASE.

• 
  David Whiteside (@yardley_canary) reported 11 minutes ago

  @virginmedia Being given 4 different values from different sources about what our monthly bill will be was the worst but there are too many to list...

• 
  🚩महाकाल 🚩आशीष हिंदू राष्ट्रवादी (@ASHISH_RAJPUT22) reported 11 minutes ago

  @VirginMediaIE Can you please support here I am chasing virgin media since30 days ,I paid last bill Euro 117 last month after discussion with customer care executive Again they have generated bill of around 39 Euro even I informed them I already moved on 6th March 26.

• 
  BigF (@Bigg_F_) reported 15 minutes ago

  @virginmedia Yes. Eventually got through via chat to a real person. They advised a factory reset of hub which is a complete pain to set back up and it made no difference. Engineer arranged to come today. I also raised a formal complaint. Mysteriously it’s working two hours later.

• 
  entrustTMF (@entrustTMF) reported 15 minutes ago

  @BertySi @virginmedia That's a flat no from @virginmedia on the MiFi with credit suggestion. Question is, are they prepared to do anything to help or assist seriously inconvenienced and frustrated customers?

• 
  Ninzolow (@Ninzolow) reported 16 minutes ago

  @nib95_ You bought or sourced a MESH now? 👀 Also the bad news with youFibre is there becoming a part of Virgin Media should the deal be approved (Subsidary of the Netomnia Group) 🫠

• 
  BH (@Welshyyyyy) reported 22 minutes ago

  @keithapearson @virginmedia Couldn't agree more, awful company to deal with

• 
  Katie Stevenson (@GlitteringAngel) reported 23 minutes ago

  Tell me, @virginmedia, how many people do I need to speak to before you make me (a longstanding customer) feel as valued as a NEW customer!? Coming to the end of contract and doing the same merry dance thatbwe always do, trying to get a decent deal!