Virgin Media outages and service status in Runcorn, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
- Virgin Media generated 4 outage signals in the last 24 hours around Runcorn, including 4 direct reports.
- The most common problems reported in this area mention Wi-fi, Internet, and TV.
- The most recent signal from this area was received Aug 30, 4:16 PM GMT+1.
- Wi-fi (48%)
- Internet (31%)
- TV (10%)
- Total Blackout (7%)
- Phone (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 30: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Leigh, Warrington, Birkenhead, Widnes, Ellesmere Port, Prescot, and Northwich.
| City | Problem Type | Report Time |
|---|---|---|
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Phone | 2 hours ago |
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Internet | 20 hours ago |
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Internet | 21 hours ago |
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Internet | 23 hours ago |
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Internet | 5 days ago |
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Wi-fi | 5 days ago |
Nearby cities with recent reports
4 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Bootle Bucks (@BootleFCBucks) reported from Liverpool, England@JamesSymes8 Virgin Media. It keeps going really bad.
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Berni Turner 🖤🌹 (@BLTwitchy) reported from Liverpool, England@virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.
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Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!
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Andy McKeown (@AndyMcK1982) reported from Liverpool, England@virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?
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Andrew (@andym1908) reported from Warrington, England@skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media
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Jonesy (@RWBJ1997) reported from Liverpool, England@virginmedia your customer service team is proper shite. Your router is in the bin outside ours
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.
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Stuart Wilks-Heeg (@StuartWilksHeeg) reported from Seaforth, England@tonymc39 @virginmedia Really, truly shockingly terrible.
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
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Tim Jackson (@TimmyJ1972) reported from Liverpool, England@virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue
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DM 🦌 (@DaveMbootlebuck) reported from Litherland, England@virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.
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Amanda Ralph (@aralph50) reported from Liverpool, EnglandPlease sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia
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Martin Travis (@lurkinhead) reported from Birkenhead, England@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever
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Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England@virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Fleming (@KarenFleming36) reported@virginmedia sent a DM, been waiting over 30 minutes to speak to someone on the phone. I can’t watch TV after Virgin was installed less than 48hours ago. Please help!
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Frankie Smith (@frankiesmith74) reported@virginmedia you have failed to install broadband at my new property as part of home move service. I have been promised engineers will attend each day for last 3 days - no sign! I’ve asked for updates - nothing! I’ve been told I’ll be contacted by Area Manager - nothing! Terrible
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Daaemo (@DamianTrow87502) reportedWhat is going on with your App? I can't sign in. Ask for verification email, it says expires in 10 mins...but email doesn't appear! What on earth have you fiddled with? It used to be fine. @virginmedia
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David Green (@Daveboy1972) reported@CheekyVic @virginmedia great at getting you onboard these company when you want to go they give you agro i told sky to put on my account re sky tv never again still phone me up lol
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James (Jim) Naismith (@JHNaismith) reportedUsually optimistic on technological progress so disappointed broadband speed being > halved to 67Mbps next month by @bt_uk. @virginmedia can’t fix their “blocked duct” at front door, not good advert for uk infrastructure, I live in Jericho, central Oxford, not remote Highlands.
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Truthwillsetyoufree (@Truthwills26171) reported@RakeLark @handsomedave32 @VirginMediaNews What personal issues, my disgust at the race baiting grifters and the morons who support them? If that’s a personal issue I’ll happily hold it. Where did I say it wasn’t a concern or problem? I stated facts about Virgin Media, & that many agencies can get state funds!
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𝙱𝚊𝚢𝙹𝚊𝚢𝚉𝚞𝚜🥀 (@BayJayZus) reported@virginmedia @moonpeach212 And what an absolute joke your customer service has become! I can't believe I am paying for this sh¡t!
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Mike Kemmett ⛳🏌🏻♂️🏏🏉 (@kemmo81) reported@virginmedia not internet/tv all day, please update when you will fix- wd5 area
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Kelly Kilner (@KellyKilner) reported@virginmedia that awful time again when I’m trying to speak to someone and get cut off. Twice …why is your service so appalling???
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David Green (@Daveboy1972) reported@CheekyVic @virginmedia sky just as bad i had fault on broadband did all tests phoned number spoke and screamed at 4 robots before i got a human who was more worried about selling me a mobile