Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Birkenhead, Ellesmere Port, Widnes, Northwich, Warrington, St Helens, Liverpool, Runcorn, Chester, Bootle, and Newton-le-Willows.

City	Problem Type	Report Time
Prescot	Internet	2 hours ago
Birkenhead	TV	1 day ago
Ellesmere Port	E-mail	1 day ago
Ellesmere Port	Wi-fi	4 days ago
Widnes	Internet	5 days ago
Northwich	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Carpo (@Carpo_vp) reported 4 minutes ago from Chester, England

  Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒

• 
  Emma (@EmmaZhaan64) reported 8 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  Josh (@Parleyyyyyy) reported 11 minutes ago from Liverpool, England

  @virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down

• 
  Tim Jackson (@TimmyJ1972) reported 19 minutes ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

• 
  Capitã Nat (@NatashaVic) reported 23 minutes ago from Liverpool, England

  @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

• 
  Gary Banks (@GaryBan47314801) reported 24 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Elisabeth Hilton (@elisabethhilto4) reported 26 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  ikkivllattun (@bikbee) reported 29 minutes ago from Chester, England

  No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩

• 
  Simon Roberts (@Simonrob1984) reported 30 minutes ago from Saughall, England

  @virginmedia why is the service down in Chester area? #virginmediadown

• 
  Tom Rushton (@tomrushton88) reported 33 minutes ago from Haydock, England

  @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

• 
  Gary Kilroy (@Gary_Kilroy) reported 36 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Andy McGill (@andrewjmcgill) reported 40 minutes ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  Mrs Smith (@SmithysMaud) reported 42 minutes ago from St Helens, England

  @virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.

• 
  CryptoDan2k (@CryptoDan2k) reported 43 minutes ago from Roby, England

  @virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall

• 
  Tony (@AckerHeron) reported 44 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Mrs Smith (@SmithysMaud) reported 44 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Tim Jackson (@TimmyJ1972) reported 45 minutes ago from Liverpool, England

  @virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked

• 
  Ray Waring (@RayWaring) reported 46 minutes ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

• 
  Mrs Smith (@SmithysMaud) reported 48 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 50 minutes ago from St Helens, England

  @virginmedia you are so crap we don't pay you to keep having problems daily

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adrian Weale (@Edeaulx) reported 4 minutes ago

  I spent a desultory hour earlier, glued to a 'web-chat' with a bot, and then a human, as I sought to cancel my @virginmedia broadband service. It wasn't unhelpful, though it shouldn't have taken so long but it isn't over. @virginmedia's T&Cs specify 30 days notice... 1/

• 
  THE Rev. Quantum Bigfoot ♿️ #FLTG OG Anti-RGB OAP (@RevQntmBigfoot) reported 5 minutes ago

  @sephiroth17181 @virginmedia That’s the problem I have. WAN port on the Asus router I have is only 1GbE but the LAN ports are 2.5GbE (& can’t switch WAN port to one of the LAN ports for some reason).

• 
  Dominic Hanley (@Dominiho7) reported 12 minutes ago

  @virginmedia No there is not outages. It is just you not providing the service you promise

• 
  Anon frog poster (@WebBuildingFrog) reported 13 minutes ago

  @Simon_Coates @Simon_Whale @virginmedia I have the same. Only issue I've had with it is the cable was short by 1m so I had to order a longer one (third party much cheaper) Installed it all myself, whole village is impressed.

• 
  RednalNut (@RednalNut) reported 14 minutes ago

  @Simon_Whale @virginmedia If you have a good mobile signal consider a LTE router & buy a unlimited Data Sim. I left Virgin after 23 years for similar reasons as above. With EE & happy with the service.

• 
  Simon Fitzgerald 🇺🇦 (@Bargainhunter85) reported 19 minutes ago

  @SteWhoPlays @virginmedia Had the same problem. They give you yodel to use so they must get a notification it’s been sent but then bill you because they haven’t checked in the equipment 😩

• 
  Jason Burns (@JasonBurns_CM) reported 19 minutes ago

  @LK_Yanited @Simon_Whale @virginmedia I've taught their customer service about how to fix their own issues it's so bad.

• 
  BriBiotech (@bribiotech) reported 21 minutes ago

  @Simon_Whale @virginmedia @richardbranson I was as pissed off as you but rather than take pain of dealing with them open the box damaged the innards reassembled and sent it to them. Would you believe it took me 36 hours of chasing them on WhatsApp to cancel the contract.

• 
  Jeremy Leeor (@JXXSL) reported 26 minutes ago

  @gwfvrowell @virginmedia The word "service" is a stretch.

• 
  Gary Broadbent (@garyb007) reported 26 minutes ago

  @virginmedia @gwfvrowell Another Gary here. I agree. By far the worst company ever.