Virgin Media Outage Report in Runcorn, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Chester, Liverpool, Warrington, St Helens, Prescot, Widnes and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
Internet | |
| Liverpool |
Internet | |
| Chester |
Internet | |
| Warrington |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
Ring up @virginmedia been on phone spoke to one customer service he’s put us through to another department waiting 42 mins now listening to music 🎤
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Ian Richards
(@irichard94) reported
from
Birkenhead, England
@virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic
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Ian Warburton
(@warbles) reported
from
Leigh, England
@virginmedia no internet M29 status pages say no problem. Restarted hub and not coming online.
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Goth Scouser
(@Liam_Hawksey) reported
from
Haydock, England
@virginmedia How come new customers (including my next door neighbours) can get 1gig broadband but I can’t get it as an existing customer? The site keeps telling me the 350mb is the fastest available when it isn’t?
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Gemma Elizabeth
(@Gembles13) reported
from
Rainhill, England
@virginmedia Are there services issues in L35?? The website won't let me us the postcode checker and our Internet is down!
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soph
(@imsophieeee) reported
from
Birkenhead, England
@virginmedia is virgin down in my area? I can’t access the service status page for Merseyside :(
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere
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Zara
(@zaracharles) reported
from
Liverpool, England
Really not easy trying to work from home with @virginmedia Internet Like EVERY day intermittent connection problems 😡
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Zara
(@zaracharles) reported
from
Liverpool, England
@virginmedia Done service check to maximum of 6 per day. Advises no Internet, then intermittent Internet. Tried all procedures as advised to no avail 😡 this is not a good look on my behalf during work related conference calls 😬
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia over an hour and still holding to get through to someone my remote not working and the pin number!!
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Dean
(@DeanPicko) reported
from
Warrington, England
Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia how do I connect to a UK based customer service line?
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Any Virgin Media customers in Liverpool having wi-if issues? We can’t connect to it at all.
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Synyster Zero - Mafia (Definitive Edition)
(@SynysterZero1) reported
from
Liverpool, England
@virginmedia No, I'm great. No problems with Virgin Media. 👍🏻
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs
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GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia The transfer is still processing I believe but the wifi is still down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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V.B.
(@VB58373892) reported
@virginmedia broadband down two days. Phone support confirms problem after 40 min wait and does nothing. Fix this now. E1W
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Heather
(@KinsyRock) reported
@virginmedia Tested both, the wireless will occasionally connect to one device and run slowly but it’s been awful
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Tom Bryan
(@TomBryan_3) reported
@virginmedia To sit there and tell me the services work, when I have experienced them not working, is nothing short of laughable. You’re not sorry, else you would be doing more to help me. I will be looking to make a complaint and will contact trading standards, as you clearly have none
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Braygo Currusio
(@Buzza260) reported
@virginmedia I’ve no idea what an IVR is, that text msg number has never been suggested to me. I’ll try that
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Andy Slater
(@slater9211) reported
@virginmedia **** it, I already have a note on my account to say that I can cancel mid term fee free due to ongoing issues I'll do that... Not spending my weekend dicking around on forums trying to get a faulty modem sorted
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Victoria Broadfoot
(@toesblanket) reported
@virginmedia second day without internet, when will it be fixed? SE8 5DD Wfh with the service you provide is becoming impossible.
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Dean Bickham
(@Beanito_Bandito) reported
@virginmedia Your Connect app is saying I need a wifi booster to sort out my poor signal. I just want to order it
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Gemma Craven
(@GemmaCraven1) reported
@virginmedia Hi. Yes it did provide a delivery date - I have rung the number and was on the phone for 60 minutes. They have said that they are not sure what has happened and we need to wait 48hours for them to ring us back. We need Internet for work and are very disappointed. Can you help?
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Tom Bryan
(@TomBryan_3) reported
@virginmedia Your customer service never ceases to amaze me. I have never had the misfortune to deal with such an unhelpful company as you and am glad our business is now elsewhere. I will also advise everyone I know to never engage with your services
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Tom Bryan
(@TomBryan_3) reported
@virginmedia John, you’re not listening, those methods do not work. We have tried them multiple times. Surely you can arrange for an agent to call me? In a previous tweet you’ve said that a member of the team CAN reset a password, so surely this is a simple fix