Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Northwich, Warrington, Birkenhead, St Helens, Runcorn, Chester, Bootle, Ellesmere Port, Newton-le-Willows, Widnes, and Leigh.

City	Problem Type	Report Time
Liverpool	Internet	5 hours ago
Prescot	Internet	10 hours ago
Northwich	Internet	16 hours ago
Liverpool	Internet	1 day ago
Liverpool	E-mail	5 days ago
Northwich	TV	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Tim Jackson (@TimmyJ1972) reported 44 seconds ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

• 
  Jemima (@JemimaCamhs) reported 2 minutes ago from Garston, England

  @virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks

• 
  Martin Travis (@lurkinhead) reported 4 minutes ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

• 
  Rob (@Robertlfc_) reported 5 minutes ago from Liverpool, England

  @virginmedia is honestly the worst company for WiFi

• 
  Tim Jackson (@TimmyJ1972) reported 7 minutes ago from Liverpool, England

  @virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 9 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  Emma (@EmmaZhaan64) reported 22 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Tom Rushton (@tomrushton88) reported 29 minutes ago from Haydock, England

  @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

• 
  Rob (@Robertlfc_) reported 30 minutes ago from Liverpool, England

  @virginmedia thanks for the awful internet service, f*cking useless you are

• 
  Jack Kelly (@realjackoh187) reported 34 minutes ago from Widnes, England

  @virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?

• 
  James (@jgrailpics) reported 37 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

• 
  Colin (@ColinBe76578911) reported 42 minutes ago from Liverpool, England

  @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

• 
  Ian Hawksey (@ShanklyBob77) reported 43 minutes ago from Aintree Village, England

  Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

• 
  Capitã Nat (@NatashaVic) reported 43 minutes ago from Liverpool, England

  @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

• 
  Mrs Smith (@SmithysMaud) reported 44 minutes ago from St Helens, England

  @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

• 
  Rob (@Robertlfc_) reported 48 minutes ago from Liverpool, England

  @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

• 
  Anne McCormack (@1AnneMcCormack) reported 48 minutes ago from Billinge Chapel End, England

  @virginmedia I tell them to ring 999 or 0151 709 6010 if they want to report a crime. They hang up but they sound South Asian and their English is poor. I worry about other oaps being conned. Good luck chasing them.

• 
  Tony (@AckerHeron) reported 50 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Mrs Smith (@SmithysMaud) reported 54 minutes ago from St Helens, England

  @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

• 
  Elaine Brown (@laineypb2109) reported 55 minutes ago from Birkenhead, England

  @virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  E i l i s h (@EpicLastSong) reported 2 minutes ago

  @virginmedia It's quite pointless even getting in touch with you, you closed my complaint when I questioned whether you're going to fix the pricing that you agreed was wrong. If you want to help the complaint reference is on the image attached.

• 
  Y Ddraig goch (@caratacus07) reported 4 minutes ago

  @Mrshaythompson I find Virgin media better, I used to have Sky and when the bad weather came the bloody TV would lose the signal.😮

• 
  KB (@kadenbatt) reported 5 minutes ago

  @virginmedia Thanks for the generic response that is absolutely no help whatsoever

• 
  Mila (@LYCOICAT) reported 5 minutes ago

  @virginmedia since you’ve merged with o2 there service has spoiled and causing me immense distress you didn’t read my dm

• 
  Rob Stokes (@RobStokes1965) reported 7 minutes ago

  @Ofcom I was diagnosed with leukemia in August 2023 I had to stop work so I had no money @virginmedia would not allow me to cancel my subscription but no compensation for me where is all the money going

• 
  Waqar (@Waqar83971366) reported 7 minutes ago

  @Ofcom Regardless of the fines they've still not improved with broadband, customer service and their prices are always high yet can't provide good service and quality of signals and equipment.. they need a full upgrade in equipment, signal quality and customer service @virginmedia

• 
  ElJaffoGuzman (@ElJaffoGuzman) reported 7 minutes ago

  Been with @virginmedia for 7 years now. The best "deal" they can offer me is 500mbs down (boosted to 1gb because of my cell plan) for £51 a month. Or I can swap to youfiber, £30 a month for 2gb up/down 🥴 @virginmedia you aren't the best choice no more. customer retention sucks.

• 
  WimpingEgo (@WimpingEgo) reported 8 minutes ago

  @EE At what stage of the order would I get a set up/ connection date please. @virginmedia have let me down far to many times so looking to switch to a new ISP

• 
  Jake Maddocks (@MakeJaddocks) reported 11 minutes ago

  @LBC Virgin Media overcharged me when I tried to cancel and then gave me a default when I cancelled my DD I’ve appealed to them and the credit scoring agencies with evidence but no responses If anyone has any advice, please let me know

• 
  Tanya Ho (@tho78450) reported 22 minutes ago

  @Stsantek @virginmedia Let's face it, VM we're found out, but EE must be close behind. Service non-existent and they extort money from the consumer to get a decent broadband speed. Times up, methinks