Virgin Media outages and service status in Runcorn, England
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Runcorn, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Jul 19, 9:18 PM GMT+1.
- Internet (52%)
- TV (21%)
- Wi-fi (14%)
- E-mail (7%)
- Total Blackout (7%)
The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Birkenhead, Ellesmere Port, Widnes, Northwich, Warrington, St Helens, Liverpool, Runcorn, Chester, Bootle, and Newton-le-Willows.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 15 hours ago |
|
Birkenhead
|
TV | 2 days ago |
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Ellesmere Port
|
2 days ago | |
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Ellesmere Port
|
Wi-fi | 5 days ago |
|
Widnes
|
Internet | 5 days ago |
|
Northwich
|
Wi-fi | 6 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.
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(っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported from Litherland, England@virginmedia broadband being down again, how, why
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia What does Virgin do for disabled people, when their internet goes down?
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
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Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England@virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently
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Rob (@Robertlfc_) reported from Liverpool, England@virginmedia thanks for the awful internet service, f*cking useless you are
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?
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Mrs Smith (@SmithysMaud) reported from St Helens, England@jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.
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murf (@JohnMurphy9172) reported from Liverpool, England@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
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Colette Ellison (@colette2511) reported from Warrington, England@richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡
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Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England@virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently
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Chris Wright (@ChrisWAzure) reported from Liverpool, England@virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....
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Tony (@AckerHeron) reported from Liverpool, EnglandHi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
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Billzy (@Billzy79) reported from Liverpool, England@Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.
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Gary Kilroy (@Gary_Kilroy) reported from Liverpool, EnglandHaving the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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Emma Latham (@EmsydilemsyL) reported from Liverpool, England@virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing
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Tim Jackson (@TimmyJ1972) reported from Liverpool, England@virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid
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Maureen StewartJones (@supergran22) reported from Eccleston, England@VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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THE Rev. Quantum Bigfoot ♿️ #FLTG OG Anti-RGB OAP (@RevQntmBigfoot) reported@sephiroth17181 @virginmedia That’s the problem I have. WAN port on the Asus router I have is only 1GbE but the LAN ports are 2.5GbE (& can’t switch WAN port to one of the LAN ports for some reason).
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Virgin Media News (@VirginMediaNews) reportedGardaí are appealing for witnesses after a man and woman in their 70s were killed in a two-car crash in Co Louth. The incident happened on the R173 at The Bush yesterday afternoon after 3pm. Two people in the second car, both in their 30s, were airlifted to hospital with serious injuries. 📺 More on Virgin Media PLAY
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Paul E Dennis (@derinzydennis) reported@virginmedia struggling to log into my account. Wanting to watch the golf on sky. Can you help? The account name and password are correct but it says I’m not connected to the internet - which I am.
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Ryan (@SarkySodRyan) reported@Simon_Whale @virginmedia You had issues too? I've been sent a new set top box and it doesn't work at all. I need to get back to them next week before they start chucking charges on my account though....
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Ash (@Ash_GW) reportedOi @virginmedia yer service is awful. What am I paying you for when I'm having to now watch the game on mobile data? Wastemen
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Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported@virginmedia broadband down again third day in as many weeks it's becoming an unusable service you have my messages from last time
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simply lee (@thefelourfog) reported@Simon_Whale @virginmedia Virgin was fine for me for the first few years then last 6 months of contract was nothing but issues ,was glad to be rid of them
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James Mockford (@james_mockford_) reported@Simon_Whale @virginmedia Had a similar issue with EE/BT. Sent the faulty router back but they argued I never sent it back… continued to charge me for over 6 months. After complaining they opened an investigation, admitted they lost it and they did eventually send me a cheque for £400 😎
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banofi (@sparkly_sand) reported@virginmedia you need to cater for people who work from home. I’m losing earnings due to bad internet. Apparently I can’t have business broadband and have a tv package! 🤬😭
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Jessica Simpson 😺🐶🐾 (@Jess_Simpson645) reported@virginmedia The outage was a nightmare for me, important online tasks could not be completed. Had to spend ages online trying to find a solution to jobs that could not be done offline. Managed to finally speak to someone at Virginmedia and shown how to get update some progress. Finally, I have got back online again.