Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 12/26/2025 19:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Warrington, Birkenhead, Northwich and Runcorn.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomLiverpool Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • coachdancad Dan Cad (@coachdancad) reported from Liverpool, England

    @virginmedia No reported issues. Used the guide before - it’s why I moved the router. Poor signal is because I moved the PS4 5ft across the room. But it’s less than 5m away from the router in a straight line - obscured only by the floor and the tv is sits next to.

  • pendo86 Dan the Man 🏳️‍🌈 (@pendo86) reported from Rainhill, England

    The internet is so shockingly shit at mum’s house. Can’t even watch Netflix without it buffering every 2 minutes. Please sort it out @virginmedia!

  • LIAMREILLY20 LIAM REILLY🌹 (@LIAMREILLY20) reported from Warrington, England

    @virginmedia Signed up with Virgin to save money, offered Sky movies for 3 months, not told to cancel myself 30 days before 3 months up, didnt need it Anyway as i had it on netflix, now have to pay double for 2 months. Very annoyed with Virgin...

  • M__Griffiths Michael Griffiths (@M__Griffiths) reported from Liverpool, England

    Told @virginmedia last week I need to end my contract due to moving address....just got my bill through and they have removed the credit I was getting as I have been with them for so long all because I am leaving. Great service that isn’t it....what a joke !!! 👎🏻

  • DJGlassBack PENALTYPOOL (@DJGlassBack) reported from Liverpool, England

    Why is my wifi not working yet again @virginmedia beyond a joke now

  • Hortini Rick Houghton (@Hortini) reported from Liverpool, England

    As usual shocking from @virginmedia trying to log on to my online account. Changed password and now it’s not accepting the new one or old one. They are terrible!

  • M__Griffiths Michael Griffiths (@M__Griffiths) reported from Warrington, England

    @virginmedia Not been given anything. I called Friday regarding my bill. Left my contact details and was told within 48 hours I would get a call back. I was hoping to not have to escalate to a complaint and for it to be dealt with via the manager who was going to call me.....WITHIN 48 HOURS!

  • lestervose ann (@lestervose) reported from Haydock, England

    @virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help

  • EFC26PJ Blue cladding 🍺 (@EFC26PJ) reported from Liverpool, England

    @virginmedia ABSOLUTLY ******* disgusting customer services. Just tell blatant lies and after a hr, when i try and cancel, I just happen to be disconnected. @richardbranson you're a joke and your companies rip off the British people you ******* Tory arse licking ****. 🤬🤬🤬🤬

  • alchteb beth (@alchteb) reported from Warrington, England

    went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!

  • coachdancad Dan Cad (@coachdancad) reported from Liverpool, England

    @virginmedia I rebooted it yesterday and a number of times previously. I’m now in receipt of a Cat. 6 Ethernet cable which has improved wired speeds - I’d suggest these should come as standard - but wireless speeds are still slow and unreliable.

  • radio_caroline Trains (@radio_caroline) reported from Haydock, England

    Virgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up

  • Tinkerbellkimmy KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported from Risley, England

    @virginmedia Hello virgin can someone look into my contract please getting nowhere speaking directly on the phone communication issues sorry to say My last Bill gone up to 84.25 the Sept its going up to 90.00 something for that im getting broadband up to 200mbps Tv mix & skysport

  • Tim2300G Tim Groves (@Tim2300G) reported from Birkenhead, England

    @Hortini @virginmedia I have had this on other media sites, my email address had been used to attempt to hack/login. Scammers failed attempts logged me out as well .

  • AmandaDavies07 Amanda Davies (@AmandaDavies07) reported from Warrington, England

    To all my followers. DO NOT go to @virginmedia we had installed last night. Now not working. My vulnerable mum cannot get hold of me-phone not working-as they have no engineers until Tuesday. They don’t work Sunday & earliest app is Tuesday! If mum falls again god help Virgin🤬

  • alchteb beth (@alchteb) reported from Warrington, England

    went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!

  • Dave_Sumner David Sumner (@Dave_Sumner) reported from Winsford, England

    @virginmedia probably.. but that doesn’t help me with my current one and emails I have stored in that account..

  • yorkshirerosie Katie Cannon (@yorkshirerosie) reported from Warrington, England

    @virginmedia V pleased with the outcome , refunded and guaranteed that no further international calls will be allowed. Not sure how it was made in the first place but I’m not out of pocket so great customer service 👍

  • prettyvisit0rs_ chlo (@prettyvisit0rs_) reported from Widnes, England

    can you please advise why i’m being told that nobody in your company can take a complaint call at this moment @virginmedia

  • JonGre69 Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia ****** Taliban getting WiFi signal in caves in Afghanistan and I can’t get a signal in most rooms in my ****** house

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jason84woods Jason Woods (@jason84woods) reported

    @virginmedia I believe last I checked it was 16:00 today! Can never tell though. Sometimes it’s earlier but mostly it’s longer

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.

  • MichaelEinchco1 Michael Einchcomb (@MichaelEinchco1) reported

    @virginmedia I have never known a service to be down more than our broadband is. Ran tests and nothing has helped. Yet again without broadband!! How can you charge people for this (to put it politely) crock of S # # T ?!

  • martinerooney Martine Rooney (@martinerooney) reported

    @virginmedia We have contacted you several times over the weekend and you just dish out different times that it will be fixed. Very poor service from you guys!

  • Megadogyourmom4 MegaCortoArmitage (@Megadogyourmom4) reported

    @virginmedia To send an engineer for the 7th time. We are not, however, allowing another engineer to come until the problem is acknowledged. Something which, despite three written complaints, Virgin refuse to do - preferring instead to talk about short term outages.

  • WiniBoansi Wini Boansi 🇬🇭 (@WiniBoansi) reported

    @virginmedia We’ve been customers with y’all for years, yet there is no care about this problem we have had since January!??? What can be done about this?!

  • Adam_Carlin Adam Carlin (@Adam_Carlin) reported

    @virginmedia Hello. My Hub has broken and will not turn on. I've been trying to go through your website to order a new one but it is impossible. Please can you send me a number or link.

  • WiniBoansi Wini Boansi 🇬🇭 (@WiniBoansi) reported

    @virginmedia your broadband has been EXCEPTIONALLY poor over the last 7 months. Every time we call, we are fobbed off with excuses, yet you keep increasing your prices?! Yesterday, I was doing a @YouTube live, and your BB kept disconnecting & reconnecting!!!

  • jason84woods Jason Woods (@jason84woods) reported

    @virginmedia Yeah another area outage! It’s cool because it coincided with the first time in a month where me and my wife had enough time to sit and watch a movie after both having been in hospital a few weeks ago!!

  • llygad_y_nos Daisy デイジー 🌼🐄 (@llygad_y_nos) reported

    @virginmedia hi, I've been trying for a half hour to cancel my account but each time I get transferred to the moving service they hang up on me, can anyone help?