Virgin Media outages and service status in Runcorn, England

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Runcorn, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, Winsford, St Helens, Leigh, Warrington, Birkenhead, Widnes, Ellesmere Port, and Prescot.

City	Problem Type	Report Time
Liverpool	Internet	18 hours ago
Northwich	Wi-fi	2 days ago
Liverpool	Internet	3 days ago
Liverpool	Total Blackout	4 days ago
Liverpool	E-mail	4 days ago
Liverpool	Phone	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

• 
  Mrs Smith (@SmithysMaud) reported 10 seconds ago from St Helens, England

  @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

• 
  Colette Ellison (@colette2511) reported 36 seconds ago from Warrington, England

  @virginmedia No not going through it it’s too long and I don’t have time. Just wanted to everyone know that vm is a bad company and are robbing gets. Trading standards have been told and I’m 💯 % sure that there’s thousands of people doing the same

• 
  Jack Kelly (@realjackoh187) reported 5 minutes ago from Widnes, England

  @virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician

• 
  Gary Banks (@GaryBan47314801) reported 6 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  DRood 🏳️‍🌈🎗 (@DoctorRood) reported 10 minutes ago from Chester, England

  @virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.

• 
  Tony (@AckerHeron) reported 12 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 14 minutes ago from Haydock, England

  @virginmedia If my bill went down with my speed, I wouldn't mind.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 21 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  CryptoDan2k (@CryptoDan2k) reported 24 minutes ago from Roby, England

  @virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall

• 
  Elaine Brown (@laineypb2109) reported 24 minutes ago from Birkenhead, England

  @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

• 
  Elaine Brown (@laineypb2109) reported 29 minutes ago from Birkenhead, England

  @virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty

• 
  CryptoDan2k (@CryptoDan2k) reported 29 minutes ago from Roby, England

  @virginmedia Done it again, 3 outages in 3 days. Very poor

• 
  Maureen StewartJones (@supergran22) reported 33 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 33 minutes ago from St Helens, England

  Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

• 
  Glynn Parry (@GlynnParry1974) reported 38 minutes ago from Liverpool, England

  @virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!

• 
  Mick Mc 23 (@Mick_McIver1984) reported 46 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Pauline Hall (@hall291) reported 50 minutes ago from Halton, England

  @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

• 
  Martin Travis (@lurkinhead) reported 52 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  hazzalad (@lfc_shirts) reported 52 minutes ago from Seaforth, England

  @virginmedia any help?

• 
  Mrs Smith (@SmithysMaud) reported 58 minutes ago from St Helens, England

  @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿 Simon Forsyth 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@superbairn) reported 8 minutes ago

  @virginmedia are you trying to call ref my complaint. I believe I am trying to be scammed by people claiming to be from Virgin.

• 
  Connor Wilson (@ConnorTWilson) reported 12 minutes ago

  Virgin Media wifi is just **** innit

• 
  Paddy Sweeney (@PaddySw99745534) reported 13 minutes ago

  @virginmedia @pholmes38 Repeatedly sent messages/emails explaining the issues. You don’t appear to know what you are doing. Awful customer service. Paddy Sweeney

• 
  Alison Baines (@AlisonBaines4) reported 17 minutes ago

  @virginmedia We reported an issue with our virgin internet being down on 20/8. Came home from a weeks holiday today still not sorted Open reach have been doing work outside our house and all your team have said they can send someone 31/8.This is not acceptableHow do we escalate?

• 
  sergio pani (@sergiopani62) reported 18 minutes ago

  @virginmedia shocking service provision. internet drop off these last few days. being told to wait 22 hours for an engineer. Like this regularly. Can’t watch a film properly, watch a game or listen to music as all rely on the internet . Change is coming.

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿 Simon Forsyth 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@superbairn) reported 18 minutes ago

  @virginmedia. I have a problem with a bill. Sent you a DM if you could have a look at look please.

• 
  William (@William232393) reported 21 minutes ago

  I had Virgin Media - for 10 hours, I also had Virgin Money, I will never EVER touch anything at all with Virgin in front of its name.

• 
  meg (@MeganJuliaaa_) reported 22 minutes ago

  “we are working hard to restore services as soon as possible” can’t wait to have no tv or internet for the whole weekend thanks virgin media for yet more shocking service

• 
  Irate_Jobbie (@Irate_Jobbie) reported 23 minutes ago

  @AwTroon Many, many years ago, I called virgin media to tell them I was leaving. They asked why, I said you don't offer value for money anymore. Sorry you're leaving but that is the best price, you already have. It was expensive. No problem, bye now. Next day, virgin cold calls me. Asks me to confirm who I am. I said no, you are calling me, you should know. Guy was annoyed as he was phoning to offer me a better deal. I said fine, I'll call the same retentions team I called yesterday to leave and I'll know it's actually virgin. He got angry, said they can't offer discounts, only he could and if I didn't confirm my details, he couldn't give me the offer. I just told him I could no longer do business with virgin due to such poor security procedures. He seemed very angry about the fact I wasn't willing to give personal identifiable information to a stranger cold calling me. Never paid them a penny again.

• 
  Pure Hearted Human (@Graelwyn) reported 25 minutes ago

  @GoonerJo2201 @virginmedia It doesn't matter much now. As I intend to take my life as what virgin media don't know. Is that my mother and father abused me most of my life. And maybe since I never got her unconditional love as she loved only through money. I wanted to use the only thing she gives me now. Since she wouldn't call virgin to explain. As she cares more about my brother's partner's mother having cancer. Than that I may have cancer. So virgin media get their payments. And I have finally given up. That is all.