Virgin Media

Virgin Media Outage Report in Runcorn, Borough of Halton, England

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The latest reports from users having issues in Runcorn come from postal codes WA7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Runcorn, Borough of Halton, England 12/04/2025 19:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Northwich, Warrington and Runcorn.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomNorthwich Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSt Helens Total Blackout

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • nahkmcilxxx Kerry (@nahkmcilxxx) reported from Roby, England

    @Jfarrell92 @virginmedia Get the asda shit head x

  • CalvinBWFC1984 Calvin Williams (@CalvinBWFC1984) reported from Leigh, England

    Constant problems with WiFi connection, series links not recording, still stuck on an awful box due to unfulfilled orders!!! Can’t wait to get rid of the awful service @virginmedia provide!!

  • millsy17 Claire Mitchell (Mills) (@millsy17) reported from Liverpool, England

    @virginmedia trying to watch a pay per view film and it keeps cutting out saying my connection is down!!!! Grrrr 🤬 #WasteOfMoney!

  • nathanrigby__96 Nath (@nathanrigby__96) reported from Tyldesley, England

    @virginmedia There is no faults in the area and we have spoke you us on the phone and there is no problem apart from the shit service

  • sp7974 Stu. (@sp7974) reported from Seaforth, England

    @MattChorley Isn't this the truth. 30 minutes on hold average @virginmedia . Pathetic customer service.

  • NuttyNCool Michael McGiveron (@NuttyNCool) reported from Seaforth, England

    @lestereverton80 @SamsungUK From experience I’ve had problems with the internet not working (maybe it’s because of Virgin Media) I don’t know but it’s really annoying. Hoping to change once the contracts up.

  • Lucy8720 Lucy87 (@Lucy8720) reported from Chester, England

    @virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible

  • alan_seeley Alan Seeley (@alan_seeley) reported from Liverpool, England

    @virginmedia It’s is my TV service the main TV box is unwatchable due to Pixelating

  • BTLF1 BTL Film Media. (@BTLF1) reported from Aintree Village, England

    @OwenJones84 @GaryMerseybox @virginmedia By the time December 12 arrives Daft Boris will be a bumbling sweaty wreck with Corbyns Labour breathing Down his Yfronts . As for Jo Swinson a straight jacket awaits her and a padded cell. Lord Farage has kidded all the Knuckleheads to back him but that could melt overnight.

  • tiny_mischief Shaunna (@tiny_mischief) reported from Tyldesley, England

    Any issues in M29 area @virginmedia as per usual, the internet is down.

  • bencapper Ben Capper (@bencapper) reported from Garston, England

    @virginmedia BAD TIME FOR THE INTERNET TO STOP WORKING LADS #LFCMCI #LFC

  • Jodada_Films davey mc (@Jodada_Films) reported from Birkenhead, England

    @virginmedia I was told yesterday problems with Ethernet access would be solved in a couple of hours yet still no Ethernet connection

  • tiny_mischief Shaunna (@tiny_mischief) reported from Tyldesley, England

    @virginmedia We have and it resent a signal to our box however we now have very intermittent service.

  • WillNesbit78 Will Nesbit (@WillNesbit78) reported from Rainford, England

    @virginmedia Yes. It's broken.

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia I will call shortly. I just feel that you are pricing people out of their broadband. I am on a low income and can only just manage the cost of it at the moment. I just don't understand why the router I have is not boosting the signal

  • trfcjonesy Simon Jones (@trfcjonesy) reported from Birkenhead, England

    @kingkayofficial @virginmedia Never been an issue for me. Luckily The distribution point is just outside my house so I get top speed, and my neighbour is an engineer for them !

  • cyhveize Cyhveize (@cyhveize) reported from Liverpool, England

    @simonrim @virginmedia Wait until you try to call them with a problem 🤯🤯🤯 #theyreawful

  • trfcjonesy Simon Jones (@trfcjonesy) reported from Birkenhead, England

    @virginmedia @kingkayofficial You have no idea about shit Broadband if you have never dealt with Talk Talk

  • OneBodyJen Jen Mercer (@OneBodyJen) reported from Liverpool, England

    @virginmedia I hope it is sorted soon! Hard to work from home with no wifi 😫 as I said first world problems I know but business will suffer!

  • xstex Stephen Robinson ⚡ (@xstex) reported from Seaforth, England

    @carlos_nomad @virginmedia Lots of people with the same issue. It’s really weird and annoying. I have to disconnect every time I go on Instagram.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shannonj533 Shannon Johnson (@shannonj533) reported

    @virginmedia could you dm me please - my contract is due to end in April and I am being given Ridiculous prices for upgrade bundles. If I let my contract end in April and my partner signs up at the same household will he be classed as a ‘new customer’ thanks

  • AshleyPilling2 Ashley Pilling (@AshleyPilling2) reported

    @virginmedia @virginmedia Complaint was written and sent just before I posted this tweet No point doing it over the phone as customer services do not write the whole truth. Been their done that. That’s after 90 minutes trying to get through and speak with someone. @virginmedia absolute clowns

  • NaomiLe52020063 Naomi Lee (@NaomiLe52020063) reported

    @virginmedia We wanting to speak to a manager/line manager on the phone yet apparently there are none available? How are you looking after your employees without providing them with support or guidance? You are yet to respond to our escalated complaint for 9 weeks.

  • CollettTerrie Terrie Collett (@CollettTerrie) reported

    @virginmedia and the TV keeps going off and on saying no signal

  • ClaireJen79 Claire Jennings (@ClaireJen79) reported

    @PR_Bennett @virginmedia They know hub 3 has major issues I'm wondering if I can hook up a different router because ever since they updated me to hub 3 I've no wifi upstairs even with 2 boosters! They blame my end wtf! I used to run 4 kids computers and 2 PCs before with no issues and I pay more now!!

  • ClaireJen79 Claire Jennings (@ClaireJen79) reported

    @virginmedia Yeah till I'm blue in the face. It's the hub! I had no issues till I upgraded last year. But no they say check it's all screwed in reset ect like I'm a moron! U guys know it's the rubbish hub but refuse to do anything about it! I pay for 350 broadband and I get 5.5 mbps wifi

  • AshleyPilling2 Ashley Pilling (@AshleyPilling2) reported

    @virginmedia Yes they told me I had to increase my plan with an extra charge of £6 per month. Which I can’t afford, but had to move up to 350mbps so it would my drop out. But the problem still happens costing me more money due to loss of work each time it drops out

  • MarkyMarkPart1 Mark Williams (@MarkyMarkPart1) reported

    @virginmedia Wired connection is fine. The WiFi from the hub is hopeless, dropping connections, weak signal. I understand about the increase in fees, just object to having to pay it when the kit isn't up to scratch. When I was with EE, the access point would reliably cover the whole house.

  • omarina9737 Marina (@omarina9737) reported

    @virginmedia No response? Classic! Its ironic considering you never late to chase for payment

  • LingersPunter LingersPunter (@LingersPunter) reported

    @SarahJayBee I had @virginmedia installed last week. And set up a mesh network within house on Tuesday. I know how your husband feels. 26mb/s last Thursday, 544 mb/s today!