Virgin Media Outage Report in Runcorn, Borough of Halton, England
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The latest reports from users having issues in Runcorn come from postal codes WA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Warrington, Birkenhead, Northwich and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Sam Cartwright
(@samtcartwright) reported
from
Golborne, England
@virginmedia @BTCare do you want another customer?
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parki99
(@parki99) reported
from
Seaforth, England
@virginmedia service is down Again in L22. When are you going to do a proper investigation into the cables and rectify your infrastructure. You may provide the fastest broadband, but what good is speed when there is an issue delivering it to properties?
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia It’s ok I’m not explaining the issues on here then.
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Kirst-Lou✨💛💜
(@kirst_louisexxo) reported
from
Liverpool, England
Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.
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Sam Cartwright
(@samtcartwright) reported
from
Golborne, England
@virginmedia It’s gone off again, says estimated fix time is 4pm tomorrow.. what is going on? Lowton area, warrington. Seriously considering swapping to another provider and only just sorted a new deal with you. I’m not happy.
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Sam Cartwright
(@samtcartwright) reported
from
Golborne, England
@virginmedia any update on the internet and phone outage in wa3 area. Your website says the expected time for it to be fixed was 4pm.. been off all day.
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wayne peers
(@wanner316) reported
from
Golborne, England
@virginmedia Done everything we are even losing signal now when we never did
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Liam Eaglestone
(@liameaglestone) reported
from
Liverpool, England
@virginmedia how do I best report the broadband is not working at my home?
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Irish Stu
(@sturichie) reported
from
Eccleston, England
@virginmedia now 50 minutes on the phone. Absolutely useless customer service. If only I could speak to someone I could cancel
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia so much easier to cancel payments than actually sort issues out with you. Customer services Not helpful and don’t care
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Warren Davies
(@wptd17) reported
from
Warrington, England
@virginmedia Trying to update my TiVo box but issues on the router mean that the TiVo is in a loop stuck at 16%. Help!!!!
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Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia how do you you speak to the specialist complaints dept. I have had a billing issue for over 2 months, that still isn’t resolved? Told last week would get call Monday still waiting...
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia A member of the family has dementia and now gone into care home so need to cancel the policy, we have power of attorney which should be noted from last time we sent it to you but they wouldn’t help as they said they can’t deal with us for this situation
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Catherine Robinson
(@CatherineR0bb0) reported
from
Leigh, England
@virginmedia @virginmedia my internet keeps turning off and has been for 2 days now. It’s been rebooted and is still doing the same thing. Online checking status says there’s not an issue- there definitely is an issue WN7 postcode
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parki99
(@parki99) reported
from
Seaforth, England
@virginmedia daily reeboting of my router is not an answer. Giving me another new router where I then have to reset all of my smart devices is not an answer. Sort out the supply. The BT cables are now in service in my area and switching is looking more likely!
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Dave the deccy
(@davidbowes80) reported
from
Eccleston, England
@BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia Tried ringing but got nowhere on phone to customer services so just need to cancel. Is this something I can do via the website?
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Wesley Tensel
(@bigdrwes) reported
from
Leigh, England
Another outage with @virginmedia - I’ve been told as a contingency you would be able to send me a dongle as I have to work remotely at times for my #NHS work. Can someone assist with this please and unable to get through on the phone
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Wesley Tensel
(@bigdrwes) reported
from
Leigh, England
@virginmedia anyone working today to help with a query?
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oppositejohn
(@oppositejohn) reported
from
Liverpool, England
Could @virginmedia be any more crap if they tried? Internet on & off all day. **** Turpin had the courtesy to wear a mask #fail #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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@welshwarrior
(@welshwa81518941) reported
@virginmedia Ramon rang me & he told me he was satisfied there was no evidence supporting my complaint- Get lost Jill- CISCAS time for arbitration. I have thousands of customers2 deal with & we're done. I'll email u. Email address? I heard him typing- i've sent it. NO NO NO- NOTHING Ramon
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Better Brighton
(@BrightonBetter) reported
@virginmedia I’ve tried that option and it’s currently a ‘no response’ service. I can’t get an answer on your phone lines and your text message service isn’t available either. How can you be contacted please?
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jill adelus
(@jillladelus1) reported
@virginmedia I can find O gmail from Ramon & my request4 written correspondence (because of my disability) is ignored. @Virgin Manager tells me he'll ARRANGE my compensation- 'leave it with him'- that's a verbal CONTRACT & Ramon closes my complaint I don't think @Virgin cares.
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victoria 💜
(@VanessaParnell) reported
@virginmedia Hi yes I’ve done all the usual stuff. It was fine until an engineer came to put a cover on the box now it doesn’t work after about 12am and all my WiFi connects to next doors first rather to ours. I have to use my package up through the night and when it it available it’s slow af
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Pete Woodcock
(@Pete71Woodcock) reported
@virginmedia Work was taken out on the 5th but speed never changed
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BigYin😜
(@badassscotsman) reported
@virginmedia @libertyglobal virgin media customer service your a utter utter joke. My mother and father's direct debit to you canceled. My grans D.D cancelled My sister cancelled her D.D. You want to mess us about for bloody 6 hours calling and you hanging up.Joke
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Chris Connor
(@C0NKS) reported
@fin_father @virginmedia Dave, Virgin done the same to me, however I purchased additionally a Netgear Nighthawk router and just use the virgin box as a modem. Able to jump between 2.4 and 5 seamlessly and set up guest Wi-Fi. Better speeds than their **** router. Money well spent and saved the frustration
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Edd
(@Edd_) reported
@virginmedia Hi, we’ve moved house and wanted to take our broadband service with us. We were told it would be 11 days for the installation. The night before the date it was rescheduled by text message to 3 weeks later.
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Our Sea Elle
(@Rcl1Rcl1) reported
@O2 How do i activate volt? O" app just has 'join virgin media' option. Im already and O2 & virgin customer. tnx
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You’ll never walk alone
(@sharmawoman) reported
@virginmedia l am sick of staff telling me internet service will resume in 12 hours, 24 hours, 48 hours but weeks later l'm still waiting!! Has anyone bothered to claim refund because they don't make it easy? I'm researching to move to another company!