Virgin Media Outage Report in Runcorn, Borough of Halton, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Runcorn come from postal codes WA7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Runcorn, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, Prescot, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 21 hours ago |
|
Liverpool
|
Wi-fi | 21 hours ago |
|
Liverpool
|
Internet | 4 days ago |
|
Liverpool
|
Internet | 5 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Runcorn
|
Phone | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Andy (@AHeywood_84) reported from Golborne, England@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!
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Stefani Antiques (@stefaniantiques) reported from Liverpool, England@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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michael old (@djmikey32) reported from Garston, England@XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.
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Jonesy (@Jonesj1988) reported from Liverpool, England@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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Darren Thomas (@DagsJT) reported from Warrington, England@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.
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Andy (@AHeywood_84) reported from Golborne, England@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!
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Stefani Antiques (@stefaniantiques) reported from Liverpool, England@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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Neil Ashurst (@neil_pandb) reported from Warrington, England@virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠
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michael old (@djmikey32) reported from Garston, England@virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......
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Tezz P (@TezzP) reported from Haydock, EnglandAnother weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia
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John B (+) (@John_B58) reported from Warrington, England@virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!
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andrew moss (@andrewmoss76) reported from Liverpool, England@virginmedia btsport 2 no signal missing the match here get it sorted
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John B (+) (@John_B58) reported from Warrington, England@virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.
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Nicola Connor (@NicolaAinsy279) reported from Liverpool, England@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
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Sandra SmithMND (@sandras_smith) reported from St Helens, England@Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.
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Andy (@AHeywood_84) reported from Golborne, EnglandSo, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!
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Nicola Connor (@NicolaAinsy279) reported from Liverpool, England4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
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James Welsh (@JamesWelsh2) reported from Halewood, England@virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday
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Chris Peach (@peachy_80) reported from Winsford, England@Dave_hampton @virginmedia @bt_uk I’ve got BT, good service from them but prices do rise from time to time.
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Tim Hartley (@Hartley86) reported from Leigh, England@virginmedia absolute terrible customer service on the phone over an hour and got nowhere !! Fuming 😤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Faceless Millions. She/Her (@MooroMilitia) reported@virginmedia Thanks, but that's what I've been doing for nearly 14 days. Someone will message to say they'll help, but then there'll be no other contact until the next day when a message asks if I still need help. It keeps happening over and over, so I need to get it sorted now. Thanks!
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Paula Murray (@PaulaMu14796554) reported@virginmedia And please don’t ask me to call the number as I have phoned several times and tried the web chat but it’s impossible to get a reply. My last call was cut off after holding for 48 minutes. Worst customer service I’ve ever experienced.
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Lara (@Anniversary) reported@virginmedia Awful service hour long phone call to be hung up on. Loyal customer for years and you try raising my price £12 whilst offering new customers a cheaper and faster deal
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Julie Cox (@JulesCox1959) reported@MartinSLewis please can you help with advice about @virginmedia I have had the most appalling experience trying to leave and I cannot get this resolved it has caused me so much distress and I don’t know what to do now
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Colin Mead (@colinmead69) reportedSo @virginmedia called tonight to offer us a tv package, once I said our router was poor and the signal strength was weak he hung up!! Very strange....
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Vera Deacon (@veradeacon) reported@virginmedia Contstantly from 7am until after 4pm, your text service is awful, wait a ridiculous amount of time for a reply and get nowhere! 😡
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TakeAim Ltd (@TakeAimCoach) reported@virginmedia Performed 2-3 times in the past month. Same issue exists. How can the hub range reduce. We had perfect coverage through the entire house with a steady 150mb signal... we then upgraded and an engineer came to balance the signal but things were immediately worse. So many complaints
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Andy Patrick (@BittermanAndy) reported@virginmedia By the way... STILL not had a reply, more than a week later. You said I'd get a prompt reply from one of your staff. You lied. You flat-out lied to me! I'm since having *even more* problems, but can I get hold of anyone in your company? Disgraceful customer service.
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Boyd Dubber (@BoydDubber) reported@virginmedia Okay. So how will the forum get a manager to call me about my complaint that I have been waiting months for a callback to discuss? Please do tell me.
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Ashley Jones (@96ash_j) reported@virginmedia sort your **** *** internet out, bag of ****