Virgin Media Outage Report in Chester, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Chester, England
The most recent Virgin Media outage reports came from the following cities: Wrexham, Liverpool and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chester, England
Latest outage, problems and issue reports in Chester and nearby locations:
-
Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
-
Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would
-
Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
-
Capitã Nat
(@NatashaVic) reported
from
Liverpool, England
@virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.
-
DRood 🏳️🌈🎗
(@DoctorRood) reported
from
Chester, England
@virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.
-
Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?
-
Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!
-
Simon Roberts
(@Simonrob1984) reported
from
Saughall, England
@virginmedia why is the service down in Chester area? #virginmediadown
-
Carpo
(@Carpo_vp) reported
from
Chester, England
Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒
-
Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
-
Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
-
Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.
-
murf
(@JohnMurphy9172) reported
from
Liverpool, England
@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
-
Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty
-
ikkivllattun
(@bikbee) reported
from
Chester, England
No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩
-
Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.
-
Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?
-
Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
-
phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
-
DRood 🏳️🌈🎗
(@DoctorRood) reported
from
Chester, England
@virginmedia What does Virgin do for disabled people, when their internet goes down?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Angus Macdonald
(@gusjmacdonald) reported
@virginmedia Last 6 months although issue is intermittent.. Lounge/workspac where it impacts the most is furthest corner from the router
-
fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia I’ve tried the basics and First time I called customer services the message was “we are very busy at the moment, please try again later” and later I waited 30min to speak to someone who didn’t sort the problem out. Instead she told me the technician will visit in 4 days!!! What??
-
Dan Reynolds
(@f1penguin) reported
Hi @virginmedia I've been waiting for a customer relations team member on live chat since 13:42, whats going on. I've been trying to cancel your service since calling at 10am. Its taken all day #customerexperience #joke
-
Jaynemcgrogan
(@Jaynemcgrogan1) reported
from
Cheadle Hulme, England
@virginmedia They replaced the line to the green box outside the house.3 technicians came. Line was working before just poor quality but now its dead
-
Barry Smith
(@BarrySm24208039) reported
@virginmedia 3 hours waiting in a live chat with your customer relations team. Nearly 6 hours in total because you can't get through on the phone. Very disappointing. Presumably you'll disconnect the chat at 6?
-
Dave Taskis
(@FatherFantaskis) reported
This #VirginTV360 changeover should be a @virginmedia #EngineeringUpgrade not to try and wing it on the cheap with a customer installation. Especially with unreliable technology and useless instructions.
-
Leigh Warren
(@leighfwarren) reported
@JamesMarsh1974 @virginmedia It's been like it all afternoon, unacceptable. @virginmedia you don't know what you are talking about. The 150 and 0345 tell me they are busy and put the phone down.
-
Dougie
(@banana01uk) reported
virgin media appalling customer service, waiting to get to speak to advisor 1hour 15 minutes. Used landline to avoid call charges and phone just about out of charge. #callcentre
-
One More Good Man
(@OneMoreGoodMan) reported
@virginmedia I've been trying all day to cancel my contract with you because your prices are extortionate but it's impossible to get through on the phone and you don't allow cancellations online. For a communications company you're rubbish. Contact me please.
-
Jaynemcgrogan
(@Jaynemcgrogan1) reported
@virginmedia My dad has no phone .line is dead after your technicians came today to fix his crackling phone line.He has no mobile. Lives alone and is a vulnerable elderly man shielding from covid.phoned today on and got no resolution. Please help. Desperate daughter.