Virgin Media Outage Report in Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Ellesmere Port, Eastham, Runcorn, Widnes and Wrexham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi | |
| Ellesmere Port |
Internet | |
| Eastham |
Internet | |
| Liverpool |
Internet | |
| Runcorn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chester, England
Latest outage, problems and issue reports in Chester and nearby locations:
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Liam Eaglestone
(@liameaglestone) reported
from
Liverpool, England
@virginmedia how do I best report the broadband is not working at my home?
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ilƎ
(@EliReeceBrooks) reported
from
Liverpool, England
@virginmedia L8 area issues? Internet speed should be at about 300MPBS and is currently at 7mpbs?
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia Tried ringing but got nowhere on phone to customer services so just need to cancel. Is this something I can do via the website?
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Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia how do you you speak to the specialist complaints dept. I have had a billing issue for over 2 months, that still isn’t resolved? Told last week would get call Monday still waiting...
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia It’s ok I’m not explaining the issues on here then.
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia can you help volume control won’t work on control tried to reset it now not working at all cannot change channel help
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied
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Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia So no one at virgin can help or resolve the issue great
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Jay
(@JayMelia_) reported
from
Liverpool, England
@virginmedia I need to cancel an order ASAP please respond!!!
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia A member of the family has dementia and now gone into care home so need to cancel the policy, we have power of attorney which should be noted from last time we sent it to you but they wouldn’t help as they said they can’t deal with us for this situation
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Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia Already tried the text service this was my last ditch attempt to resolve on here
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia can someone help? Sat on the phone for 40 mins and got cut off
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oppositejohn
(@oppositejohn) reported
from
Liverpool, England
Could @virginmedia be any more crap if they tried? Internet on & off all day. **** Turpin had the courtesy to wear a mask #fail #virginmedia
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Rhys Perrett
(@PureSports01) reported
from
Runcorn, England
@virginmedia Hi. Unfortunately I couldn’t check anything at the time but I did see a technician coming into the area at 6pm on Friday which sorted the issue... not good service that it took all day to sort out though, a day of work lost!!
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Maureen Royce
(@MaureenRoyce) reported
from
Liverpool, England
@virginmedia leaving locked down students without promised WiFi not a good look @virgin
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Julie Noble
(@JulieMNoble) reported
from
Tarporley, England
@LaraNewman @virginmedia @virginmedia is that what you call service #unacceptable #2020 #internet
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia so much easier to cancel payments than actually sort issues out with you. Customer services Not helpful and don’t care
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Craig
(@CraigC84) reported
from
Liverpool, England
@virginmedia can you please contact me. Ur customer service is a disgrace
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Kirst-Lou✨💛💜
(@kirst_louisexxo) reported
from
Liverpool, England
Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Siggs
(@SiggsDan) reported
@virginmedia @richardbranson Why am I sitting in my home office with my laptop tethered to my phone looking at your router and booster blinking moronically and uselessly at me? You are both expensive AND poor.
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Shorty
(@ClassicSoulDJ) reported
@virginmedia Service is fine as it works downstairs in our house but not upstairs - your engineers have said that the walls are too thick and the signal doesn’t travel upstairs - need a wi fi booster for upstairs @virginmedia
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Sarfraz Manzoor
(@sarfrazmanzoor) reported
Hello @virginmedia I’m having broadband problems apparently due to ‘intermittent issues’ - not great since I’m doing an online book festival interview this evening. Any chance you could sort it out by then?
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Kathy Harris
(@kathycotter67) reported
@virginmedia WiFi down again, told there is an issue with router and need to monitor it for up to 7 days - working from home and my employer (rightly so) won’t accept that. Paying £70pcm totally unacceptable. Please call me back.
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mot leave
(@mot_leave) reported
from
Waterford, Munster
@virginmedia incredible, I've been trying to watch Underbelly, looks good, I'm sure it is. Problem is I need subtitles, a little bit hard of.. Cannot figure out dialect without subtitles, @virginmedia seem to ignore the hard of hearing, imagine in 2021. Thank God for RTE,BBC etc
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Kathy Harris
(@kathycotter67) reported
@virginmedia That’s helpful …. In addition to my WiFi not working and being advised up to 7 days to fix it you also offer no alternative solution.Customer service at its best!
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Charlotte Beestin
(@CBeestin) reported
@virginmedia Hi, it’s morriston, Swansea. Green street / Bedford street I am not sure if the door is broken or shut needs closing - haven’t got a photo sorry
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sergio
(@sergio33468375) reported
@virginmedia is virgin media down?
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Dan Conn
(@danjconn) reported
@Garyw_ @LisaForteUK I personally left Virgin Media after finding out they store passwords in plain text and consider this something that doesn't need changing. I would wager that if people lost something they cared about then reputational damage would occur.
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Matt
(@SharpshotII) reported
@virginmedia I have checked my status and it appears that everything has no known issues, except it does.