Virgin Media Outage Report in Chester, England

Problems in the last 24 hours in Chester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Chester, England

The most recent Virgin Media outage reports came from the following cities: Runcorn, Wrexham, Chester, and Widnes.

City	Problem Type	Report Time
Runcorn	Phone	13 days ago
Runcorn	Phone	14 days ago
Wrexham	Internet	16 days ago
Wrexham	Internet	16 days ago
Chester	Internet	18 days ago
Chester	Internet	19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Chester, England

Latest outage, problems and issue reports in Chester and nearby locations:

• 
  Jack Kelly (@realjackoh187) reported 1 minute ago from Widnes, England

  @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

• 
  Him Over There 💙👨‍🚀🚀 (@snathe) reported 7 minutes ago from Halewood, England

  The scammer who just rang our landline, claiming to be from "Virgin Media" and saying there was a problem with my internet may have just received the full force of my wrath and ire. And, genuinely, no ***** were given.

• 
  Jack Kelly (@realjackoh187) reported 9 minutes ago from Widnes, England

  @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

• 
  Simon Roberts (@Simonrob1984) reported 10 minutes ago from Saughall, England

  @virginmedia why is the service down in Chester area? #virginmediadown

• 
  Helen Walsh-ONeill (@HellsbellsO) reported 13 minutes ago from Widnes, England

  @virginmedia is there a problem with internet in Widnes r has gone off

• 
  Cookie (@MissDonnaCooke) reported 21 minutes ago from Runcorn, England

  @virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous

• 
  Cookie (@MissDonnaCooke) reported 23 minutes ago from Runcorn, England

  @virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?

• 
  Jack Kelly (@realjackoh187) reported 26 minutes ago from Widnes, England

  @virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician

• 
  Jack Kelly (@realjackoh187) reported 27 minutes ago from Widnes, England

  @virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?

• 
  Perry (@perry_shoemark_) reported 28 minutes ago from Abenbury, Wales

  For the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers

• 
  Sam Tempest (@SATempest) reported 28 minutes ago from Heswall, England

  @virginmedia Thanks for your reply. I appreciate that but I’ve already raised the issue and was told I would be called back today, it’s now almost 5pm and I’ve not heard anything. I appreciate you might be busy but your customer service is shocking, as always…

• 
  DRood 🏳️‍🌈🎗 (@DoctorRood) reported 29 minutes ago from Chester, England

  @virginmedia What does Virgin do for disabled people, when their internet goes down?

• 
  Carpo (@Carpo_vp) reported 32 minutes ago from Chester, England

  Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒

• 
  Tim Jackson (@TimmyJ1972) reported 32 minutes ago from Garston, England

  @Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.

• 
  Lucy (@lucylou582) reported 38 minutes ago from Chester, England

  @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

• 
  Helen Walsh-ONeill (@HellsbellsO) reported 41 minutes ago from Widnes, England

  @virginmedia having problems tv channels not working phone 150 not taking calls

• 
  ikkivllattun (@bikbee) reported 44 minutes ago from Chester, England

  No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩

• 
  Tom Jones (@tomjoneschester) reported 56 minutes ago from Saltney, Wales

  @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

• 
  Perry (@perry_shoemark_) reported 57 minutes ago from Abenbury, Wales

  @virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy

• 
  Sam Tempest (@SATempest) reported 59 minutes ago from Heswall, England

  @virginmedia is it possible to DM someone to cancel a contract? I’ve been on hold for 45 minutes, finally got through to someone who said it’s not within their remit, transferred me to another department and now the line is silent and I’ve been waiting almost an hour!???

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lilzura (@NavaronePage69) reported 3 minutes ago

  @JimSterling @virginmedia Yep they hang up constantly and pretend the call dropped or something if you ever bring it up. Virgin don't have nearly good enough of a WiFi to treat people that ******

• 
  Commander Stephanie Sterling (@JimSterling) reported 4 minutes ago

  Got further this time but when they said they'd transfer me to their pre-installation cancellation dept. it hung up again. Jesus Christ, @virginmedia you are *really* horrible at this.

• 
  Steve Burgess (@Burgeeez) reported 7 minutes ago

  @virginmedia hi, I can’t seem to find a link to the chat messenger service, can you please advise? Haven’t got time to wait on a call to then get hung up on again and this has proved most successful in the past. Thanks

• 
  Zinda, his face black, his eyes red🖖🏻 (@AQueerPanda) reported 7 minutes ago

  @JimSterling Virgin Media are the single worst customer service experience I've had since TalkTalk straight up lied to me about buying out my ISP, I've had a good few meltdowns from stress with it. Good luck getting it sorted, you'll need it. I wish other ISPs offered such competitive speed

• 
  (insert funny name here) (@evilgeniusuk) reported 8 minutes ago

  @JimSterling @virginmedia if you need the connection for business (which obviously you do), I wouldnt touch Virgin Media with someone elses barge poll never mind my own. They are absolutely dreadful and they dont care. Their routers are shite, their tv boxes somehow worse.

• 
  Ice Thot (@AngyPolarBear) reported 12 minutes ago

  @JimSterling @virginmedia This is why you don't let virgins run your communication network 🙄

• 
  Oliver Tucker (@FallenEncore) reported 13 minutes ago

  @JimSterling @virginmedia @virginmedia engineering are amazing there customer services is freaking awfull

• 
  Ad (@ABronsSmith) reported 13 minutes ago

  @virginmedia Thank you, please cancel the order and send confirmation please. 🙏

• 
  Darren Farr (@darrenjfarr) reported 14 minutes ago

  @virginmedia We have had constant issues since having the broadband installed last December

• 
  David Bown (@davidjohnbown) reported 15 minutes ago

  @virginmedia is there a problem with Internet in HG1 area of Harrogate? No service for over an hour...