Virgin Media

Virgin Media Outage Report in Chester, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Chester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Chester, England 09/27/2025 04:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Chester, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Widnes, Wrexham and Ellesmere Port.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomRuncorn TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomRuncorn Wi-fi
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Chester, England

Latest outage, problems and issue reports in Chester and nearby locations:

  • Sheryl83 Sheryl (@Sheryl83) reported from Ellesmere Port, England

    @virginmedia trying to set up a #dementia phone at my grandads and it won't work. Think it could be to do with line as it works from my house. Always says number not recognised, please help!

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    @JacobAlderHam @virginmedia Shocking isn’t it mate, I’ve not been able to use streaming devices or gaming devices for a few weeks without constant spikes and buffering. I pay for 200 down and receive about 40... so much packet loss. Shambles.

  • suelightfoot Sue Lightfoot (@suelightfoot) reported from Saughall, England

    We were very excited about getting @virginmedia. The reality is the customer service during a time when citizens need them most has been pretty poor.

  • the_eporter Tim Lyth (@the_eporter) reported from Ellesmere Port, England

    @virginmedia I just changed my account from my mums account as she has died to mine but I need to find out the info to connect to my tivo as its changed obviously. Please help

  • ndmerc Nick Mercer (@ndmerc) reported from Liverpool, England

    @virginmedia customers suffering the usual standard of service from virgin Media again. Denial of service should see customers compensated, customer service appears to be the lowest priority.

  • ZHaxhifazliu Zeliha Haxhifazliu (@ZHaxhifazliu) reported from Liverpool, England

    @vmbusiness at this current time working from home under so much stress and pressure the last thing you need is your broadband playing up. This is not acceptable we ate paying for a service which is currently nonexistent. Wifi goes down every 5 min. Please can you look into this

  • KathyyyLouiseee Kathy Louise (@KathyyyLouiseee) reported from Liverpool, England

    @virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)

  • brownpigeon1 Brown Pigeon (@brownpigeon1) reported from Liverpool, England

    @APATBillShep @virginmedia Been blaming my connection problems on knackered laptop in the Swan, but general concensus appears to be that @virginmedia is just crap

  • colinlit colin littlejohns (@colinlit) reported from Liverpool, England

    @virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling

  • mrwilkinson1979 Alan Wilkinson (@mrwilkinson1979) reported from Widnes, England

    @virginmedia yet again I’m let down... WiFi gone while watching a film! But hey, you can’t be arsed answering customers issues!

  • johngleo gleeson (@johngleo) reported from Liverpool, England

    @virginmedia is there an internet problem in the Norris green area

  • ste19410949 ste donnelly (@ste19410949) reported from Widnes, England

    @virginmedia got to be worst service around all down again time to cancel I think

  • mrwilkinson1979 Alan Wilkinson (@mrwilkinson1979) reported from Widnes, England

    @virginmedia still waiting for contact or a method I can use to contact. Disgusting service! Happy to take my money

  • the_eporter Tim Lyth (@the_eporter) reported from Ellesmere Port, England

    @virginmedia having issues with broadband. Hope it gets fixed soon.

  • mrwilkinson1979 Alan Wilkinson (@mrwilkinson1979) reported from Widnes, England

    @virginmedia 2half hours waiting for a reply in text service! Can someone take ownership please!

  • bluebadgeguide Paul Beesley (@bluebadgeguide) reported from Garston, England

    @virginmedia I called at 1541 today to report that my parents landline was not working. I made it clear that they are very elderly and need the landline in emergencies. I left my mobile number and asked for a callback to check progress 1/2

  • MrAshleyVP ASH (GEN-X) (@MrAshleyVP) reported from Saughall, England

    @melashley @LightleyG @virginmedia @c1ca2 @Dawn92944045 Been poor since installation

  • ste19410949 ste donnelly (@ste19410949) reported from Widnes, England

    @virginmedia got to be worst internet service going time to get rid I think 💩💩💩

  • helen_c_murphy Helen C Murphy (@helen_c_murphy) reported from Liverpool, England

    @virginmedia having issues with connectivity & slow speed. I'm working from home & this is causing me a LOT of stress. I still have targets. Hard to do when the internet is crawling & up & down like a yoyo. Been like this for 2 weeks. Diagnostics say no problem 😥😭

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    Never use @virginmedia its utter ****.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • fish_menacing menacing fish (@fish_menacing) reported

    @virginmedia Is this the same generic answer you give everyone and it's not just me having this problem multiple customer are having this issue and it's nothing to do with the connection my end doesn't matter cancelling contract after December poor service provider

  • pandasarerobots pandasarerobots (@pandasarerobots) reported

    @virginmedia I've been trying for days to speak to someone about my new order and have got nowhere. Your customer service telephone team have hung up and your WhatsApp team directs me to the telephone team. Please can someone speak to me about this?

  • deepdean Martin (@deepdean) reported

    @GoFigureItOut2 @virginmedia I was on the phone to them 6 hours last week and the issue is still not resolved. Ironically they are a fast telecom company

  • Finola_Rise Finola Riseborough (@Finola_Rise) reported

    This is atrocious. We could get @virginmedia here in days!! Can you either get us an install next week or release us from our contract. This is YOUR mistake, we were very clear about install requirements & were assured this wouldn’t be a problem

  • garylilley88 Gary Lilley (@garylilley88) reported

    @virginmedia I can’t as I’ve moved and it won’t let me sign up to my new address but regardless still can’t get it at my old address down the road! Get laying alongside the rail lines Grantham —> Sleaford and you’re quids in around here believe me!

  • RileyBanter Rileyyyy (@RileyBanter) reported

    @virginmedia Your internet is horrific. Another day another problem, WiFi is on but no internet connection. Will definitely be changing soon

  • Hezzie007 Andrew Herrington (@Hezzie007) reported

    @virginmedia tell me that straight away to avoid this pointless conversation…. or email whoever is in the faults department and tell them it’s broken! i have contacted virginmedia - that’s you! how your internal systems work isn’t my concern

  • HandsomeEddie1 HandsomeEddie (@HandsomeEddie1) reported

    @virginmedia usual inept service. Apparently we don't have a fault and neither do all our neighbours. No landline and no broadband. Now having to travel into office.

  • GoFigureItOut2 Donna (@GoFigureItOut2) reported

    @virginmedia No - mother was on the call in total for 23 minutes with no resolution - do you have an address where I can register a complaint re an old cheque that is now out of date - she hasn't presented it and its a year old - but one of the security question that she failed is what was

  • EggsyGLC John (Eggsy) (@EggsyGLC) reported

    @virginmedia I will not be able to make this appointment. Please can we reschedule for 5 pm today? Could you also send me details of who I should contact in order to lodge an official complaint for failure to provide a service?