Virgin Media Outage Report in Chester, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Widnes, Wrexham, Ellesmere Port and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chester, England
Latest outage, problems and issue reports in Chester and nearby locations:
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Tom Jones
(@tomjoneschester) reported
from
Saltney, Wales
@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
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Chris Greenhalgh
(@Ceasar_1990) reported
from
Liverpool, England
Virgin media internet is the worst 😤
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@Deanzey @virginmedia But it never… I used mobile 5G 😜
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia you guys are really ***************. What's with the network outage?? Please fix this!
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia having problems tv channels not working phone 150 not taking calls
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
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Whittle
(@Stixx1979) reported
from
Liverpool, England
@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Salyers
(@salyers_tom) reported
@virginmedia I have, and the diagnostics confirmed something was wrong--I have an engineer coming over this afternoon. I haven't factory-reset the router, as the last time this happened, the problem wound up being a faulty cable between the house and the cabinet that needed replacing.
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Karl Mercer ✡️🇬🇧
(@KarlMercer9) reported
I have never had such a worse time calling @virginmedia I have been lied to again. I am getting a tech visit but now im not but I still am. The fault in the area then told wasnt a fault that is now a fault and to top it off a tech call in 4 hours. I am confused. HELP ME!!!!!!!
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Biancaaa ✨
(@Biancaaa89) reported
@virginmedia second time in 3 months you've overcharges me for services since I renewed my contract. Can I cancel my services. I've had enough of this terrible customer service
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Random Hero
(@aaronbekir) reported
Hi @virginmedia who would I speak to at your company about your staff using underhand and frankly dodgy tactics on contract renewals and not honouring promises on accounts, retentions have been frankly rude. Been a customer for 15 years and don't appreciate this.
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Babs
(@Babs88743126) reported
@virginmedia Had a similar issue last week and an engineer came to fix after 4 days after I lost service and this week it will take another 4 days for someone to come and take a look… in the meantime I have no internet or cable tv
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Rudolf Schmidt
(@MrRudolfSchmidt) reported
@virginmedia I've rang up 3 times today to cancel a rolling contract on a flat I no longer live in, that's over 90 mins being on hold & transferred until the call ends! I just want to leave my contract, why is this so convoluted?!?
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Pete Wilkinson
(@wilkinsonpete) reported
@virginmedia one of your employees has just cut me off for not having my account number . Your service has been a disgrace. Tv has not worked properly for months yet your quite happy to take my money . Can I make official complaint pls
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Andrew Battle
(@andy_s_battle) reported
@virginmedia If it is cancelled again while I told that the service in@the area is normal I will be incandescent with rage and will look at an offcom complaint
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🌸🍉
(@0rfzz) reported
@virginmedia I've checked it says "there is an issue and it's being fixed" it's said that for the last three days. I asked for text updates and received nothing. Doesn't really help the issue here
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Andrew Battle
(@andy_s_battle) reported
@virginmedia I accept there can be problems but the device and info around this has been shocking at best and untrue at worst and to be offered to sell me a new deal when I was on a complaint call is an insult