Virgin Media outages and service status in Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Chester, including 0 direct reports.
- The most common problems reported in this area mention Total Blackout and Wi-fi.
- Total Blackout (50%)
- Wi-fi (50%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Chester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 24: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Chester, England
The most recent Virgin Media outage reports came from the following cities: Widnes, Ellesmere Port, Runcorn, and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Widnes
|
Total Blackout | 14 days ago |
Community Discussion
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Virgin Media Issues Reports Near Chester, England
Latest outage, problems and issue reports in Chester and nearby locations:
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?
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Jason Shaw (@RockyPallyEVO) reported from Chester, EnglandReally not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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Kev James (@djkevjames) reported from Runcorn, EnglandHelp please @virginmedia is there a problem in the Wa74et area ?
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Steve Eades (@steveeades) reported from Runcorn, England@virginmedia poor customer services this evening, on hold for over an hour to only be cut off. Clearly not interested in existing customers, only new with very expensive monthly costs for the same poor service.
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Graeme Buck (@g8uck) reported from Widnes, England@virginmedia is there currently an issue in the Wa8 7dd area are WiFi went of over an hour ago have carried out the usual health checks but no joy and can’t get through on the phones!
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Clare Harding (@couldbecalmer) reported from Chester, England@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
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Rob (@Rigobluenose) reported from Littleton, England@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
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Kev James (@djkevjames) reported from Runcorn, England@virginmedia is there problems in halton/Cheshire area please ?
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Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England@virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before
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Kara Orford (@KaraOrford) reported from Garston, England@virginmedia is there an issue with connectivity in L18 this morning at all please? My network is dropping out constantly and I can’t get anything done 😩 #pleasehelp
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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The Clawless Lobster 🦐 (@JuiceTerry9) reported from Garston, England@ALANMYERSMEDIA @virginmedia Absolutely incompetent. Takes an hour to speak to someone, they then tell you you’re through to the wrong dept and pass you back in the queue. Took me 2 months to sort my internet out recently. Awful service.
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Lyndsey Moss (@lyndseym123) reported from Halewood, England@virginmedia Internet issues all morning. Service status checker says no issues in the area & the automated number said to keep an eye on it for 24 hours after finding an intermittent issue. This is unacceptable. We pay a lot for your service and need the Internet for work
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DAN GRUNDY🏆🏆🏆🏆🏆🏆 (@danpgrundy) reported from Heswall, England@simonrim @virginmedia Bit like the customer service at the Viking last week after we complained about the awful curry we got served, sorry to hear that she said 🤔 #notsurpriseditscloseddown
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Alison Wright ♌️ (@AlisonHopkin) reported from Ellesmere Port, EnglandSo I first get a call claiming to be from @skytv about tech issue on my broadband I said how’s can that be (I’m not with them) they hang up. Not more than 30 mins later same type of call claiming to be @virginmedia about same issue. Numbers calling me are 01639686677, 01793635483
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Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, EnglandRing up @virginmedia been on phone spoke to one customer service he’s put us through to another department waiting 42 mins now listening to music 🎤
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Steve Eades (@steveeades) reported from Runcorn, England@virginmedia Carried out the tests and internet now working but seems slow. Also there is an error noted on the Samsung set top box?
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YODELhell (@YODELhell) reported from Ellesmere Port, England@Logical1966 @virginmedia Neither Virgin nor YODEL gives a flying f*ck about the customer - and that’s the truth of it.
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ste donnelly (@ste19410949) reported from Widnes, England@virginmedia got to be worst service around all down again time to cancel I think
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Andy Milburn (@AndrewGMilburn) reported from Garston, EnglandWifi down intermittently for 24 hours now @virginmedia and no checks or fixes help. Everything plugged in properly. Next available appt is Thursday morning - I work from home FFS what am I supposed to do until then??? #poor Can't even speak to anyone. #shambles
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Philip Drury (@septembercott) reportedNow I see why Virgin Media is scored so badly for customer service. They ask you to DM, which takes you to a useless Chat Bot! Pointless @virginmedia
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youwouldntknowme (@lazylazydude) reported@virginmedia Please stop calling me every day to offer “deals”. I cannot have made it any clearer that I’m not interested. I’m cancelling as soon as possible because your customer service is the worst. It’s borderline harassment
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doozerlyn (@doozerlyn) reported@Ofcom.... Are Virgin Media in breach of contract for not supplying services as agreed, ie red button Sky Sports+? If so, are you going to do anything about it?? Can we cancel contract and or withhold payments?? If not, why not?
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john (@jhargie4) reported@o2 @virginmedia @Virgin CEO LUTZ SCHUELER seems only your bot accounts actually care about the customer
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Catherine 🏴🇬🇧 (@katie4249) reported@virginmedia @TheAFC0522 The issue is not watching Sky sports. You cannot get the red button games via the browser or app!!
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Camille Chat's Neck (@CamileChatsNeck) reported@richardbranson virgin media is IMPOSSIBLE to cancel in Ireland. **** you
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Jon H (@JonHar1985) reported@virginmedia Haha let’s see what generic “we can’t help on this service” bollocks you give me
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Ryan Ricardo Dunkley (@ryanricardo76) reportedVirgin media absolutely terrible
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davy patterson (@DavySdpatterson) reported@DavidPaintdw @virginmedia They are the worst , best thing ever getting away from them 👎
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Gary Adams (@GazzaAdams) reported@virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.