Virgin Media Outage Report in Chester, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Chester come from postal codes CH2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Chester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Chester, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Wrexham, Chester, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
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Phone | 13 days ago |
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Phone | 14 days ago |
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Internet | 16 days ago |
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Internet | 16 days ago |
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Internet | 18 days ago |
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Internet | 19 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chester, England
Latest outage, problems and issue reports in Chester and nearby locations:
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would
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Him Over There 💙👨🚀🚀 (@snathe) reported from Halewood, EnglandThe scammer who just rang our landline, claiming to be from "Virgin Media" and saying there was a problem with my internet may have just received the full force of my wrath and ire. And, genuinely, no ***** were given.
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.
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Simon Roberts (@Simonrob1984) reported from Saughall, England@virginmedia why is the service down in Chester area? #virginmediadown
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Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England@virginmedia is there a problem with internet in Widnes r has gone off
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Cookie (@MissDonnaCooke) reported from Runcorn, England@virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous
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Cookie (@MissDonnaCooke) reported from Runcorn, England@virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?
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Perry (@perry_shoemark_) reported from Abenbury, WalesFor the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers
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Sam Tempest (@SATempest) reported from Heswall, England@virginmedia Thanks for your reply. I appreciate that but I’ve already raised the issue and was told I would be called back today, it’s now almost 5pm and I’ve not heard anything. I appreciate you might be busy but your customer service is shocking, as always…
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia What does Virgin do for disabled people, when their internet goes down?
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Carpo (@Carpo_vp) reported from Chester, EnglandAh another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒
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Tim Jackson (@TimmyJ1972) reported from Garston, England@Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.
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Lucy (@lucylou582) reported from Chester, England@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England@virginmedia having problems tv channels not working phone 150 not taking calls
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ikkivllattun (@bikbee) reported from Chester, EnglandNo Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩
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Tom Jones (@tomjoneschester) reported from Saltney, Wales@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Perry (@perry_shoemark_) reported from Abenbury, Wales@virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy
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Sam Tempest (@SATempest) reported from Heswall, England@virginmedia is it possible to DM someone to cancel a contract? I’ve been on hold for 45 minutes, finally got through to someone who said it’s not within their remit, transferred me to another department and now the line is silent and I’ve been waiting almost an hour!???
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lilzura (@NavaronePage69) reported@JimSterling @virginmedia Yep they hang up constantly and pretend the call dropped or something if you ever bring it up. Virgin don't have nearly good enough of a WiFi to treat people that ******
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Commander Stephanie Sterling (@JimSterling) reportedGot further this time but when they said they'd transfer me to their pre-installation cancellation dept. it hung up again. Jesus Christ, @virginmedia you are *really* horrible at this.
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Steve Burgess (@Burgeeez) reported@virginmedia hi, I can’t seem to find a link to the chat messenger service, can you please advise? Haven’t got time to wait on a call to then get hung up on again and this has proved most successful in the past. Thanks
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Zinda, his face black, his eyes red🖖🏻 (@AQueerPanda) reported@JimSterling Virgin Media are the single worst customer service experience I've had since TalkTalk straight up lied to me about buying out my ISP, I've had a good few meltdowns from stress with it. Good luck getting it sorted, you'll need it. I wish other ISPs offered such competitive speed
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(insert funny name here) (@evilgeniusuk) reported@JimSterling @virginmedia if you need the connection for business (which obviously you do), I wouldnt touch Virgin Media with someone elses barge poll never mind my own. They are absolutely dreadful and they dont care. Their routers are shite, their tv boxes somehow worse.
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Ice Thot (@AngyPolarBear) reported@JimSterling @virginmedia This is why you don't let virgins run your communication network 🙄
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Oliver Tucker (@FallenEncore) reported@JimSterling @virginmedia @virginmedia engineering are amazing there customer services is freaking awfull
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Ad (@ABronsSmith) reported@virginmedia Thank you, please cancel the order and send confirmation please. 🙏
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Darren Farr (@darrenjfarr) reported@virginmedia We have had constant issues since having the broadband installed last December
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David Bown (@davidjohnbown) reported@virginmedia is there a problem with Internet in HG1 area of Harrogate? No service for over an hour...