Virgin Media outages and service status in Chester, England

Problems in the last 24 hours in Chester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Chester, England

The most recent Virgin Media outage reports came from the following cities: Wrexham, Runcorn, and Chester.

City	Problem Type	Report Time
Wrexham	Internet	46 minutes ago
Wrexham	Internet	6 hours ago
Wrexham	TV	1 day ago
Runcorn	TV	1 day ago
Runcorn	Internet	1 day ago
Wrexham	TV	1 day ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Chester, England

Latest outage, problems and issue reports in Chester and nearby locations:

• 
  Graeme Buck (@g8uck) reported 2 minutes ago from Widnes, England

  Wow @virginmedia on hold to your customer service team for one full hour and it’s cuts me off absolute joke of a company!!! My next call will be to cancel 🤬

• 
  Lucy (@lucylou582) reported 4 minutes ago from Chester, England

  @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

• 
  Kerry Pearse 💕 (@KerryPearse) reported 6 minutes ago from Widnes, England

  @virginmedia Tried ringing but got nowhere on phone to customer services so just need to cancel. Is this something I can do via the website?

• 
  Kev James (@djkevjames) reported 7 minutes ago from Runcorn, England

  Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever

• 
  Johnny Maxwell (@Johnny_Maxwell) reported 8 minutes ago from Widnes, England

  @virginmedia @SkySportsBoxing @skysportsboxoffice absolutely shocking coverage on the boxing tonight. £25.95 for pixelated and freezing coverage. Refund please or sort ya **** out!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

• 
  Him Over There 💙👨‍🚀🚀 (@snathe) reported 10 minutes ago from Halewood, England

  The scammer who just rang our landline, claiming to be from "Virgin Media" and saying there was a problem with my internet may have just received the full force of my wrath and ire. And, genuinely, no ***** were given.

• 
  Global Travel (@globaltravel39) reported 11 minutes ago from Garston, England

  @virginmedia I've been trying for days to get through to change my package, its impossible as im in a queue then get cut off, but you will except my payment tho won't you 🤬🤬🤬🤬🤬🤬🤬🤬 very poor service.!

• 
  HLM (@HelenLMoran) reported 21 minutes ago from Garston, England

  @virginmedia I need to cancel an engineer appointment. I can’t do it online and I don’t have a password to get through on the phone

• 
  Rich (@richdavies123) reported 25 minutes ago from Ellesmere Port, England

  @virginmedia please can you fix the terrible signal/interference on the Joshua v Pulev PPV. Ive just missed a whole round of the Bakole fight!!

• 
  Steve Eades (@steveeades) reported 27 minutes ago from Runcorn, England

  @virginmedia why is my internet not working again? WA7 4RF postcode please advise.

• 
  Cookie (@MissDonnaCooke) reported 31 minutes ago from Runcorn, England

  @virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous

• 
  sharrondarnell (@piggin_shazza) reported 32 minutes ago from Widnes, England

  @virginmedia Your customer service is absolutely garbage how many people am I expected to speak to and how long do i have to wait to get something resolved.

• 
  Graeme Buck (@g8uck) reported 34 minutes ago from Widnes, England

  @virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day

• 
  Jo3r (@J0er_82) reported 35 minutes ago from Garston, England

  @virginmedia whys your Internet ****?? Never works when I want it to

• 
  DRood 🏳️‍🌈🎗 (@DoctorRood) reported 38 minutes ago from Chester, England

  @virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.

• 
  ste donnelly (@ste19410949) reported 42 minutes ago from Widnes, England

  @virginmedia got to be worst service around all down again time to cancel I think

• 
  Steve Eades (@steveeades) reported 52 minutes ago from Runcorn, England

  @virginmedia checked this and currently it says no issues,there clearly is a issue as this is not an isolated incident and is affecting others closeby. Unless you can actually do anything that may solve or attempt to solve the issue dont bother replying because your just giving me lip service

• 
  DAN GRUNDY🏆🏆🏆🏆🏆🏆 (@danpgrundy) reported 55 minutes ago from Heswall, England

  @simonrim @virginmedia Bit like the customer service at the Viking last week after we complained about the awful curry we got served, sorry to hear that she said 🤔 #notsurpriseditscloseddown

• 
  Alison Wright ♌️ (@AlisonHopkin) reported 55 minutes ago from Ellesmere Port, England

  So I first get a call claiming to be from @skytv about tech issue on my broadband I said how’s can that be (I’m not with them) they hang up. Not more than 30 mins later same type of call claiming to be @virginmedia about same issue. Numbers calling me are 01639686677, 01793635483

• 
  Helen Walsh-ONeill (@HellsbellsO) reported 56 minutes ago from Widnes, England

  @virginmedia is there a problem with internet in Widnes r has gone off

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Drew Sheridan (@DrewSheridan1) reported 2 minutes ago

  @virginmedia My 75 year old mums tv not working according to your checker then is a internet issue which will not be repaired until the 18/05/26!. Totally unacceptable! 4 days with no tv or internet I thought you were the best out there clearly not. Be quick or will be cancelled

• 
  Richard Hopper (@rickh77) reported 5 minutes ago

  @virginmedia @ITV why is channel 103 ITV1 still not working on virgin media since the outage yesterday?

• 
  Richard (@RHawkins05) reported 6 minutes ago

  @virginmedia how do I claim compensation for no TV service now for 2 Days??????

• 
  ... (@GrantRfc89) reported 8 minutes ago

  @ArmchairAdml Just give notice or switch to a different provider. I had similar with Virgin media recently and literally had to have my wife try and open a new account at the address before I got a deal comparable to the new customer one.

• 
  Bob (@Trebor0501) reported 13 minutes ago

  @virginmedia Pixelling now fixed but not watch from start of prog. Shouldn’t you put out a list of the issues fixed/still to be fixed.

• 
  Onyourbikeson (@MableandMeUK) reported 14 minutes ago

  @virginmedia your O2 account integration is through worst ever. All I want to do is check my O2 bundle and I'm stuck in a never ending loop of being asked to link my accounts. Been crap for so long.

• 
  Craig hale (@Craighale4) reported 16 minutes ago

  @ArmchairAdml I’ve got a similar situation with @virginmedia where I’m paying £92 for internet and phone line which I’ve never used.

• 
  Michael Portal (@Mortalportal01) reported 17 minutes ago

  @virginmedia Can you please explain.. when you set up a new c9ntract with VM you end up having a contract with 02 as well, never asked for or agreed to. And now im struggling to get them to cancel the 02 contract as 02 have incorrect email address and never received a sim card?

• 
  South Coast Commuter (@CS_Hants) reported 22 minutes ago

  @virginmedia @docrussjackson Make a formal complaint and say you will report to @Ofcom. Ask for compensation, there are plenty of precedents. They are measured on how many and how quickly they resolve customer complaints. Am dumping VM tomorrow after 18 months of abysmal service, cant wait to be rid of them!

• 
  Natalie Whittle ⭐⭐ (@nataliewhittle6) reported 22 minutes ago

  @virginmedia Itv1 still not working any ideas when it will be up and running again