Virgin Media Outage Report in Chester, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Chester come from postal codes CH2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Chester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Chester, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Wrexham, Chester, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn
|
Phone | 13 days ago |
|
Runcorn
|
Phone | 14 days ago |
|
Wrexham
|
Internet | 16 days ago |
|
Wrexham
|
Internet | 16 days ago |
|
Chester
|
Internet | 18 days ago |
|
Chester
|
Internet | 19 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chester, England
Latest outage, problems and issue reports in Chester and nearby locations:
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Gfunk_in3D (@Gfunk_in3D) reported from Runcorn, England@virginmedia I really don’t know how you can morally charge for the pitiful service you provide. You have the most consistently unreliable download speeds I have ever come across.
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heather (@heatherjoy3) reported from Ellesmere Port, England@virginmedia since power out earlier my phone has died. Any help please. Ch66 2rz
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Gfunk_in3D (@Gfunk_in3D) reported from Runcorn, England@virginmedia feels like this is getting tweeted a lot but your internet is the absolute worst!
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England@virginmedia So it's not the devices. As I say it's only since this new hub. All I get when I ring customer services is run these tests etc equipment working fine but there must be some underlying problem somewhere
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HLM (@HelenLMoran) reported from Garston, England@virginmedia There was apparently a local fault that is now showing as resolved. However the WiFi painfully slow and times out
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England@virginmedia I will call shortly. I just feel that you are pricing people out of their broadband. I am on a low income and can only just manage the cost of it at the moment. I just don't understand why the router I have is not boosting the signal
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heather (@heatherjoy3) reported from Ellesmere Port, England@virginmedia no broadband Ch66 2rz. Checked service status and rebooted. Please help.
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Lucy87 (@Lucy8720) reported from Chester, England@virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible
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MisterDaz (@MisterDaz) reported from Ellesmere Port, England@virginmedia No. I work, so don’t have a spare hour during the day. I’ll call to cancel when I can fit it in. £120 odd per month should enable me to watch a recording.
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Jacqueline Turner (@turnerjaksquin) reported from Runcorn, England@virginmedia Hmmmm thought that might get your attention. Still took you 2 hours to reply though 😡 You used to be the best customer service. Not anymore. 55 minutes is not acceptable.
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michael old (@djmikey32) reported from Garston, England@XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.
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DAN GRUNDY🏆🏆🏆🏆🏆🏆 (@danpgrundy) reported from Heswall, England@simonrim @virginmedia Bit like the customer service at the Viking last week after we complained about the awful curry we got served, sorry to hear that she said 🤔 #notsurpriseditscloseddown
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James Welsh (@JamesWelsh2) reported from Halewood, England@virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England@virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Chester, England@virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England@virginmedia I am seriously considering changing to another broadband company at the end of my contract because I feel I am not getting the best service from virgin anymore
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England@virginmedia IT says there's no issues in the area, the speed test was done wirelessly. I have the hub in the same place I have always had the modems, hubs in. This issue has been ongoing ever since I received the newest hub. All wires are in tightly so it's not that. I have a new phone too
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Jacqueline Turner (@turnerjaksquin) reported from Runcorn, EnglandWhat a totally diabolical service @virginmedia 41 minutes and still not got sorted 😡 Now going to cancel our tv & phone package with you. You’re a joke. And will cancel my direct debit and make YOU wait 😡😡
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Corey Davies (@CoreyLDavies) reported from Ellesmere Port, EnglandThe customer service from @virginmedia is absolutely shocking!
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michael old (@djmikey32) reported from Garston, England@virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Francis (@andy_francis2) reported@virginmedia Yes says a problem in the area but it's been like this for months!
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Stuart McCullagh (@stumccullagh) reported@virginmedia The problem is I’ve still got a year left , but nothing works , hasn’t done in nearly 4 months I’m just going round in circles seriously 17 years with odd issues nothing like the last 4 months … I’ve just cancelled the direct debit with my bank
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JonesTheLad (@JonesTheLad) reportedOutside my property they have pulled up a line/cable, and spray painted “BLT” next to the cable drain. I called up Virgin Customer services, who tried to tell me that they didn’t do anything. My neighbour even confirmed that a virgin media man was “working on the wires” (2/3)
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Chris Walker (@superflywalker) reported@virginmedia Maybe I should charge you for 16 months of bad service and no internet.
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Nada Tharanee (@ntharanee) reported@virginmedia also your customer service pre recorded message says for months , “In this area there is a problem. and engineers working to fix”😬
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Spencer Franks (@spencernfranks) reported@virginmedia Appreciate your quick response - I wish the emails were as quick instead of a week apart- can the Twitter team not deal with my issue? It just seems so much hassle!
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Stuart McCullagh (@stumccullagh) reported@virginmedia No we haven’t , I was advised not to by someone in your call centre , I’m frustrated as I’m paying for a service I’m not getting
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JonesTheLad (@JonesTheLad) reported@virginmedia To turn my wifi on and off (I’ve tried this more times than there are days in a month now) and to “wait and see if it sorts itself out”… we’ll it’s been nearly 48 hours and it’s still not “sorted itself out”. This is utter bull crap to be honest.
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lee graham (@leegraham5) reported@virginmedia @robbertbucket Virgin down in ct17 area..help
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Nada Tharanee (@ntharanee) reported@virginmedia last couple of weeks total outage in SM3 9 BE