Virgin Media Outage Report in Heswall, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heswall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heswall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 05: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Heswall, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Greenfield, Greasby, Upton, Wallasey, Birkenhead, Prenton and Ellesmere Port.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heswall, England
Latest outage, problems and issue reports in Heswall and nearby locations:
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David Harrison
(@ansumDave) reported
from
Seaforth, England
@virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst
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Craig
(@CraigC84) reported
from
Liverpool, England
@virginmedia can you please contact me. Ur customer service is a disgrace
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Mohamed Farah
(@MoLegend) reported
from
Liverpool, England
I’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****
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piccl
(@pickle_2020) reported
from
Liverpool, England
@Acko_79 @virginmedia Upgrades apparently. Mines down too
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Acko
(@Acko_79) reported
from
Liverpool, England
@spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have just got through on the telephone on 03454541111 and had to pay £116.50 to try and cancel contract as operator said virgin media do not accept cancellation by letter. He then transferred me to relations team and I waited 10 minutes for someone to speak but no one did !
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID
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oppositejohn
(@oppositejohn) reported
from
Liverpool, England
Could @virginmedia be any more crap if they tried? Internet on & off all day. **** Turpin had the courtesy to wear a mask #fail #virginmedia
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied
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Rachel Hennessey
(@rehennessey) reported
from
Seaforth, England
@virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!
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Rachel Hennessey
(@rehennessey) reported
from
Seaforth, England
Hi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭
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Paul McDonough
(@Guitaraholic) reported
from
Liverpool, England
@virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?
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Luke Cav
(@LukeCav) reported
from
Liverpool, England
@virginmedia how longs the internet going to be down in the L8 area of liverpool?
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Acko
(@Acko_79) reported
from
Liverpool, England
In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia
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Kirst-Lou✨💛💜
(@kirst_louisexxo) reported
from
Liverpool, England
Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.
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Paul McDonough
(@Guitaraholic) reported
from
Liverpool, England
Hay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???
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Al*
(@AlexioBailinho) reported
from
Liverpool, England
.@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lukas Piatkowski
(@deratoul) reported
@virginmedia im not Andy but whatever. God how I wish there was 1 single network that does care about customers.
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Tony Jefferies
(@realtjefferies) reported
@virginmedia (2/2) I raised a complaint about this but this has been closed with a resolution of “Apology to customer”. Is this really all that is being done? I feel like being missold a package is a more serious issue
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Tony Jefferies
(@realtjefferies) reported
@virginmedia I’ve gone over this point already. I was told if I upgrade my broadband it would improve the WiFi issues. My tv package was changed but I was told it would be the same. The sales rep is either misinformed or misled me into purchasing a higher cost package. (1/2)
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kelly birch
(@kellyb082) reported
@virginmedia what's going on with your call centres. 4 calls 1 promised call back that didn't happen and cut off twice. Issue still not resolved. Time to switch
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RachyCon
(@RachyCon) reported
@virginmedia Hi, yes there’s no issues in the area. This happens daily. It is temporarily fixed after restarting the hub but looses connection at least 3-4 times a day. Thanks
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Andy Richards
(@Andrew20061976) reported
@virginmedia Im moving house to a new build property in July. Been a VM customer for over 10 years. Need to know if VM is available in my new property as my contract runds out in less than a week.
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Howard Freeman
(@rwfc236) reported
@virginmedia it goes on no one has called I spent another hour yesterday on phone TV guide still not working. Retention could not care less waiting for Sky quote can’t possibly be as bad as this disgraceful lack of care for customers
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Simon Gee
(@simongeephoto) reported
@virginmedia Sorry too late. Your site says it’s all fixed now. All were showing area issues earlier.
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Andrew wesley
(@MiniDavidHaye) reported
@virginmedia Is there any point as you have already wasted my time and energy for weeks making broken promises
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chris henry
(@chrishenry88) reported
@virginmedia The usual diy checks however no improvement ! Now I’m considering a cancellation unless someone takes an interest in my plight and does something constructive to help .