Virgin Media Outage Report in Heswall, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heswall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heswall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Heswall, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Wallasey, Ellesmere Port, Eastham and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Upton |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heswall, England
Latest outage, problems and issue reports in Heswall and nearby locations:
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thank you , as my husband said the other night we have spent hours on the phone this last month . Got told the other night this months bill will be suspended whilst they fix the problem . We will wait and see does any of the above happen then we will leave contract if not .
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Mentioned but not offered as I think they know the problem isn’t in our home . The problem that’s been supposedly fixed is ongoing since 26th Jan . Our minimum download speed is supposed to hardwired at 181 . New router and we are lucky if we get 80 on a good day. Never mind 😞
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Greg Shillinglaw
(@gmshilly) reported
from
Birkenhead, England
@virginmedia no broadband, is there problems in my area please?
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Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
Virgin Media WiFi is honestly the worst to be with. Trying to watch films using the WiFi and its going off every 10 minutes. Nothing to do with our signal or our bill, it's just plain shite. Are they gonna sort it out? Are they ****
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia is there an issue with the Netflix app? I haven’t been able to access it in over a week.
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Shaun Fitzsimmons
(@ShaunAFitzy78) reported
from
Birkenhead, England
@DaveRidgway2 @virginmedia 'We are experiencing really high call numbers at this time, most issues can be fixed online, or you may like to call back another time'...
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Shaun Fitzsimmons
(@ShaunAFitzy78) reported
from
Birkenhead, England
@virginmedia I'm not a customer, I was just reciting what appears to be a generic message of customer service centre's, cheers anyway
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Acko
(@Acko_79) reported
from
Liverpool, England
Sort this **** service out. All night no internet @virginmedia
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@DeannaLouise93 @virginmedia We’ve had nothing but issues as well D!! I raised a complaint and they keep saying they can’t contact us! Nobody has called my dad! Still having issues after two engineers!
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Phil
(@ThePhilAtkinson) reported
from
Liverpool, England
Virgin Media is ******* awful. Anyone know of another Internet provider that isn't complete dogshit?
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Gary Beggs
(@GaryBeggs_8) reported
from
Liverpool, England
@virginmedia can’t get through on the phone, so you launch an app to manage your own account, then when you try and make changes it sends you to a chat option which also you can’t get through on. Your service is an absolute joke !
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Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@GripperTake68 @virginmedia Virgin Media as a whole are shocking at providing any sort of customer service mate.
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Steve Shelbourne
(@Shellifumi) reported
from
Aintree Village, England
@AllenWeso6 @1878shadow @virginmedia Just binned them off to go back to Sky. Been paying for the all singing and dancing fibre broadband and it’s slower then my work mobile router! TV picture is dog rough and my Virgin Mobile sim won’t take calls from anyone on the EE network when I’m connected to the WiFi! See ya!
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Steve Shelbourne
(@Shellifumi) reported
from
Aintree Village, England
@AllenWeso6 @1878shadow @virginmedia Same here sort of mate. Only noticed how poor it was since I stopped working away and started working from home.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thank you , so I’m good to cancel my direct debit then? I mean if we are currently £84 in credit and our disconnection will be before the next bill date . I didn’t know if money was returned via the DD method but if it’s cheque then we are good to cancel our direct debit ? TIA .
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Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
Honestly I could rant for ages about how bad Virgin media WiFi is, and they never seem to make an effort to improve it
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Clare Marie Watson
(@Sarahsgracesmum) reported
from
Birkenhead, England
@virginmedia executive team emailed on 16th Feb to say they would deal with my issue within 28 days. Still waiting whilst you've taken more money for a useless service...I smell a sinking ship
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Charlotte Louise Middleton
(@charl_middo) reported
from
Liverpool, England
@virginmedia what is the problem with the broadband in the L9 area?! It’s been dodgy for weeks now and my husband now has to use his phone as a hotspot to be able to actually work from home because the broadband is so shocking!
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Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@virginmedia I've tried many times. You're customer service is appalling. Nothing ever improves. So no there isn't anything you can help with AR.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thanks for the info, leaving due to 6 weeks of problems and very many hours on the phone to yourselves trying to rectify . Told problems sorted when they clearly are not . Causing personal stress to me every time I make another long futile phone call to 150 ( waited 3hrs once)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Heather Bennett
(@Satchi1) reported
@virginmedia There's apparently no issue with my service but watching Nicola surgeons announcement and I 's buffer like no one's business! This isn't good enough for the price I pay each month.
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Ned Barker
(@NedBarker6) reported
@virginmedia internet is down is South London and had no messages to explain why or for how long. What’s going on? What is your SLA for being the worst service provider in British telecoms history?
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Premiere Strings
(@PremiereStrings) reported
@virginmedia Spoke to customer services who told me I would not be charged. I have been, every month.
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Robert H Mullarkey
(@Robert1988UK) reported
@virginmedia Engineers came out abd because of how this mornings engineers came out they can't do the job so need to come back tonorrow. So I'd like to formally raise a complaint and want compensation for 7days internet outage/ 2 failed visits and loss of earnings for 5 days
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Carl Hopkins
(@Carlhopkins) reported
@virginmedia I booked a slot on your site for an engineer. But no one shows up. Just the usual customer service levels I have come up expect from #virginmedia
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「Ben Ⓥ」
(@benrobart) reported
@virginmedia Right, so I'll put my life on hold for another 2 hours to get hung up on before I get to speak to someone shall I? Ridiculous. I think I'll just stop paying my bill and go elsewhere if you're not going to offer an actual resolution 🙃
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Danny
(@dannyttt2011) reported
@virginmedia No known issue
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🇪🇺🏴Alan Stewart🏴🇪🇺
(@SaintlyChild) reported
@virginmedia Done all that. No issues in the area need an engineer out but can’t get in contact with anyone.
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Ciarán Hanway 🇪🇺🖤
(@Cironni) reported
@LindonInLondon @virginmedia I've noticed the service checker always says no fault initially - then much later confesses to one.
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Patrick
(@LindonInLondon) reported
@virginmedia Tried it and said no faults while my internet was down. Called your number and it ran through the checks saying not fault. Yet flashing lights and no internet seems like a fault to me