Virgin Media Outage Report in Heswall, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heswall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heswall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Heswall, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heswall, England
Latest outage, problems and issue reports in Heswall and nearby locations:
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs
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Chris Hall
(@Chris_Hall1312) reported
from
Liverpool, England
@virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.
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GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia The transfer is still processing I believe but the wifi is still down
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Ian Farr
(@ianfarr) reported
from
Ellesmere Port, England
@virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service
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Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...
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Zara
(@zaracharles) reported
from
Liverpool, England
Really not easy trying to work from home with @virginmedia Internet Like EVERY day intermittent connection problems 😡
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service
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Ian Richards
(@irichard94) reported
from
Birkenhead, England
@virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic
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Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Any Virgin Media customers in Liverpool having wi-if issues? We can’t connect to it at all.
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia no wifi this morning in L23 area! Signal up and down! Three people working from home depending on it
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Synyster Zero - Mafia (Definitive Edition)
(@SynysterZero1) reported
from
Liverpool, England
@virginmedia No, I'm great. No problems with Virgin Media. 👍🏻
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Capitã Nat
(@NatashaVic) reported
from
Hoylake, England
@virginmedia Yes, after a long time I was finally able to pay. Was there any general issue on the website?
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Zara
(@zaracharles) reported
from
Liverpool, England
@virginmedia Done service check to maximum of 6 per day. Advises no Internet, then intermittent Internet. Tried all procedures as advised to no avail 😡 this is not a good look on my behalf during work related conference calls 😬
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GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sophie byrne
(@sophieb53644090) reported
@virginmedia are your staff really putting the phone down on your customers after being on hold? Wow great customer service skills, absolutely shocking behaviour
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Rana Lee
(@RanaLee777) reported
@virginmedia hasn't been usable for many for a month, and UK-wide in the past week. They pretend as if they don't have a UK-wide issue. We're taking legal action and encourage you to do so; you have rights when you pay for something and don't receive it. See below for more 👇
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Gary Mcdonald
(@gpmcdplumb) reported
@virginmedia picture quality on live sport is SO POOR and your service is not much better Come On Get It Sorted
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🌙
(@andreavxtoria) reported
Once again @virginmedia broadband not working. Reset the hub multiple times, works for about 10 mins then the green wifi light comes on and the 2 arrows flash green. Account says no issues in my area so any ideas??
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Lubna Kerr
(@LubnaKerr) reported
@virginmedia no TV since yesterday at least wont get fixed till 12th April. Why? Been ongoing for a couple of weeks. No compensation till 48 hours after you complain. #service #verypoor
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Frankie Belle
(@Frankieabroad) reported
@virginmedia Hiya could you help? Had poor service for days after the outage. Ran tests said intermittent signal issues which are being fixed by engineers. No fix date. Called on Thurs, told 72 hours. Today service status says no issues but phone line says ongoing issues
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Mark H 💙💚❤️🏥
(@MarkH_Photo) reported
@virginmedia I'm on a 1GB Fibre plan. The test is via a wired connection on a gigabit network inside my house. All the equipment on my network is operating correctly. But like I said - yesterdays test was a wired connection via Cat6e cable direct from PC to hub.
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Niz
(@TheBizNiz82) reported
Just wondering if everybody's #virgin broadband WiFi is so bad. Sat literally five feet from the router with no obstructions and getting glitches with streaming. As a new subscriber I'm absolutely appalled with the service so far. @virginmedia
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ROOSTERXID
(@roosterxid) reported
@virginmedia worse decision ever joining Virgin , terrible internet , terrible tv and customer service staff who just read from a sheet and can't help in anyway . Cannot wait for contract to finish so I can leave . Wouldn't use you again even if the service was free
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nicole
(@kayleigh581) reported
@virginmedia Yes but I got told by the customer service team that I can’t , only if I would upgrade , but I logged in online and I can’t as we already got the maxit package