Virgin Media Outage Report in Heswall, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heswall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heswall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Heswall, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Birkenhead, Ellesmere Port, Wallasey, Upton and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
Wi-fi | |
| Prenton |
Internet | |
| Prenton |
Internet | |
| Prenton |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heswall, England
Latest outage, problems and issue reports in Heswall and nearby locations:
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Sharron Rawlinson
(@SharronRawlinso) reported
from
Kirkby, England
@virginmedia had a link to change my password and every combination I’m trying says strength invalid. Help.
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Glynn Parry
(@GlynnParry1974) reported
from
Liverpool, England
@virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall
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Kev
(@VeryGrumpyKev) reported
from
Birkenhead, England
@virginmedia Nah. You’ve got the order number just stop sending **** to me (not that it will get to me anyway). Please note I won’t be held liable if someone else chooses to use this SIM card so I’d advise you to block it here and now.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia You have literally sent me the same link of what I have just screen shot to you to ask me to do the same thing again of the point you have just addressed. 😡😡😡 Fix the bloody problem and get an engineer to my house!
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia No, not really as you have reliability issues in my home which I believe is part the router and part the virgin line coming into my home.
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Hayley Baker
(@hayleybaker25) reported
from
Liverpool, England
@virginmedia Any problem with connection in Liverpool I'm currently on my mobile hotspot as for the last 2 days my TV has been buffering .😡😤
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia I'm guessing they don't work Saturday Sunday, so that will take us from Thursday to some point Monday for a resolution? Would it be quick if I phone up, send me a case ref number or something?
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes, as discussed many a time. Without fail occasion I phone there is a fault in my area and you will not send out a technician. This circle can not seam to be broken. This is why you have failed to get an engineer out to me for months and months.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Can you cancel my contract?
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.
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Alex
(@embedded_iot) reported
from
Seaforth, England
@virginmedia You need to escalate this urgently imho and come up with a solution. I’m saying this for your benefit as it’s going to cause mayhem
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Him Over There 💙👨🚀🚀
(@snathe) reported
from
Halewood, England
The scammer who just rang our landline, claiming to be from "Virgin Media" and saying there was a problem with my internet may have just received the full force of my wrath and ire. And, genuinely, no ***** were given.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Not really checked today as not working, nans funeral is at 1120. You need to get an engineer to my house next week. I'm paying the bill and not getting the service, not really fair is it.
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James Hughes
(@jameshughes911) reported
from
Liverpool, England
@virginmedia I would like to raise a formal complaint with the way I have been treated by your team today please. Your so called “Customer Service” is shocking and should be renamed “Customer Victimisation”. It is now my intention to cancel my contract after over 5 years loyalty
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.
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Alex
(@embedded_iot) reported
from
Seaforth, England
Hey @virginmedia I’m pretty sure these people have a bot watching your bot and are then messaging all of your customers asking for their information. I nearly fell for it due to the speed with which they messaged. This is about to become a very big problem for you @cybergibbons
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Hi thankyou4 replying. You offered me the piss a while back for free then tried to charge approx 25 quid a month for them.The issue is half your line and half the equipment. You can never send an engineer out as everytime I phone there is an issue in the area.Another outage today
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Are you wanting me to comment in the broadband section? Can you explain the benefits of this as you won't send an engineer out if there is an issue constantly in the area and your tech team are already aware of it, plus I have the ofcom complaint aswell?
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ignas
(@IgsBigs) reported
@virginmedia signing a broadband contract with you is the biggest mistake anyone could make , spend 18minutes on hold trying to connect to help because you’ve spent enough months with non-existent wifi only to get hung up on before anyone answers, your own signal can’t reach you?
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Dom Windle
(@Dom_Windle) reported
@virginmedia your customer service really is a joke. Logged a move a month ago, no contact, since spent a cumulative 1 hr and half on the phone only to be sent a contract I didn't agree to and the wrong install date. Super
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Claire freed
(@clairefreed9876) reported
@virginmedia So.. a representative from Virgin media called my partner back. My partner couldn't get through the security questions because my complaint is under my house mates account but my house mate cancelled his contract with you when he moved in and is too busy to contact you!!!@!!
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🏁Mrs Nash 🏁 💙 🇺🇦 #IstandwithUkraine
(@HalcyonNash) reported
@Lol58Milne @virginmedia Can you just cancel your DD ?
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Jacqui Francis
(@AdinaMay) reported
@virginmedia no internet again have a new router etc. Engineer said if problem continues it's external & not need access inside. Left a number & I've called & left messages but no reply. Short term ideas? Apart from change provider but not possible with the days notice required.
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Sycho Walker
(@Sychowalker) reported
My Virgin Mobile won't let me make Phone Calls and Both my Mobile and Home Phone won't allow me to speak to @virginmedia to ask for help.
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Michael Ceej
(@CsiegeJ) reported
@Ofcom Are you able to help with this as I feel @virginmedia are deliberately not cancelling to tie me in. Lies, no shows and hanging up after hours on the phone when they don’t have an answer. Please help!
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Stuart Murtough
(@sjm1976) reported
@virginmedia I raised a complaint in feb and March and I’m also waiying for a refund for the loss of service as well but I guess that won’t happen!
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Gorez64
(@gorez64) reported
@virginmedia That's great that you will feed back to the team. The issue here is that I am still unable to use the TV service I am now paying for. How do we resolve this issue?
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Tiffany Jenkins
(@tiffanyljenkins) reported
@virginmedia engineer left my house 20 mins ago after setting up wifi and the wifi doesn’t work. Your ‘customer service’ number just hangs up. Someone needs to call me immediately