Virgin Media Outage Report in Heswall, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heswall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heswall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Heswall, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Birkenhead, Ellesmere Port, Prenton, Queensferry, Wallasey, Chester and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
||
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi | |
| Birkenhead |
TV | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heswall, England
Latest outage, problems and issue reports in Heswall and nearby locations:
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Mohamed Farah
(@MoLegend) reported
from
Liverpool, England
I’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****
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Acko
(@Acko_79) reported
from
Liverpool, England
@spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too
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Rachel Hennessey
(@rehennessey) reported
from
Seaforth, England
Hi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭
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Al*
(@AlexioBailinho) reported
from
Liverpool, England
.@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please
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Acko
(@Acko_79) reported
from
Liverpool, England
In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID
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Luke Cav
(@LukeCav) reported
from
Liverpool, England
@virginmedia how longs the internet going to be down in the L8 area of liverpool?
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied
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piccl
(@pickle_2020) reported
from
Liverpool, England
@Acko_79 @virginmedia Upgrades apparently. Mines down too
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Phillip™
(@HenninghanFiD) reported
from
Seaforth, England
@virginmedia Alot are complaining bout outage. We all pay so much but lose internet on a regular basis. I had no tv, no phone, no net today, had to use my own net. In all as a virgin customer what are we paying for? To complain!
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Concobhar Dochartaigh
(@Conor87) reported
from
Liverpool, England
@virginmedia I want to cancel my contract but can’t get through to anyone on the phone.
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again
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David Harrison
(@ansumDave) reported
from
Seaforth, England
@virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.
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Paul McDonough
(@Guitaraholic) reported
from
Liverpool, England
@virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?
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Rachel Hennessey
(@rehennessey) reported
from
Seaforth, England
@virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!
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Phillip™
(@HenninghanFiD) reported
from
Liverpool, England
@virginmedia sort this outage out pls, we pay too much as it is so to have internet problems all the time is a joke. L20 area, no internet on cable or wifi. Ye gona lose customers for real.
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Paul McDonough
(@Guitaraholic) reported
from
Liverpool, England
Hay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Umar Raja
(@ali78600009) reported
@virginmedia Call !!!! Are you have a laugh call?? I HAVE BEEN CALLING FOR 6 DAMN WEEKS YOUR FULL DEPARTMENT IS PATHETIC DONT TELLL ME TO CALL WITH A BS SIMPLE ANSWER , TOMORROW I WILL BE CANCELLING VIRGIN PATHETIC BS MEDIA FOR ONCE AND FOR ALL KEEP YOUR BS NUMBER TO YOURSELF
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Andrew Bradshaw
(@abradders9) reported
@virginmedia I have tried that and the customer service and help I received was “that’s the deal for new customers and nothing we can do , I tried to ring and use the chat but no help or assistance or customer service from anywhere !
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Adam
(@AdamRathe) reported
It’s still a huge issue that there is such disparity between offers for existing customers and new customers. Classic case from @virginmedia where new customers can get 100mbps for £25pm but for existing customers this is £59pm.
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Aidy
(@Aidyoo76) reported
@virginmedia Can you just send a new router to the house please just to save all this frustration one of your colleagues mentioned the new hubs you have and said to ask about one due to the issue we are having
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Khatiza Hussain
(@KhatizaHussain) reported
@staff1973 @virginmedia Then you are waiting either 2 hours on the phone or a week via thier messaging service via their app. It has gone rubbish since November
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Sal Paradise
(@SaltheStoic) reported
@virginmedia Hi, thanks for the reply. I was acting for my disabled relative and got a terrible response. I eventually got through to the CEO's office and closed my relative's VM account. Due to the distress caused I now try to make potential customers aware of the poor service from VM.
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الخواجة
(@ausaja__) reported
@DARKMAGICIAN01 VIRGIN MEDIA IS DOWN I SPILT *** ALL INSIDE MY KEYBOARD AND MY MONITORS GOT EATEN BY THE JAW TITAN
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Isolation_beats
(@isolation_beats) reported
@virginmedia 4th jan but it’s been going for the last month? A limited service is not a outage?
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Neil Trainor
(@trainor83) reported
@virginmedia No I am cancelling in May as your customer service is appalling! You can’t even change my wife’s name on the bill. 5 years ago...
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#endsarsnow B💕
(@bukky811) reported
@virginmedia what do we do about your erratic internet service for the past 2 weeks?!