Virgin Media

Virgin Media Outage Report in Heswall, Metropolitan Borough of Wirral, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Heswall, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heswall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Heswall, Metropolitan Borough of Wirral, England 12/14/2024 19:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Heswall, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, Ellesmere Port, Prenton, Birkenhead, Upton, Queensferry and Chester.

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City Problem Type Report Time
United KingdomLiverpool Total Blackout
United KingdomWallasey Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool TV
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Heswall, England

Latest outage, problems and issue reports in Heswall and nearby locations:

  • leighwynne33 Leigh Wynne (@leighwynne33) reported from Seaforth, England

    My alien dog is about to die in warframe as cant feed it thanks to me not having a internet connection thanks to awful service at @virginmedia #warframe Only took me 190 hours get him now he's gonna be lost for ever! 😤😡😭

  • ChellyMat Michelle Mattos (@ChellyMat) reported from Liverpool, England

    @virginmedia Anyways, your engineers are great, especially Robbie who came out to help us last minute. Still don’t know why our contract was randomly cancelled but we’re expecting more info on Tuesday or something, so I’m not gonna fuss about it on Twitter 💙

  • IainMichaelDyer Iain Dyer (@IainMichaelDyer) reported from Garston, England

    @virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    Shocking service from @virginmedia call centre tonight and still waiting for a manager to call me. #notholdingmybreath.

  • jjools4bob Jools 4 (@jjools4bob) reported from Liverpool, England

    @virginmedia @Rylan No the thought of seeing him makes my blood boil and my ears ache.Yes I am a virgin customer not happy with this shit.

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less

  • leighwynne33 Leigh Wynne (@leighwynne33) reported from Seaforth, England

    Maybe little quiet for few days as ive got no internet due to outage at virgin media :/

  • moore12_michael Michael (@moore12_michael) reported from Heswall, England

    @virginmedia your network has been down most of the day to more than just some of your customers!! My 12 year old daughter unable to phone/message me and I’m unable to track her T1 diabetes levels which requires data. Shocking you are not treating this with higher priority!

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place

  • ChellyMat Michelle Mattos (@ChellyMat) reported from Liverpool, England

    @virginmedia Yeah we’ve been a customer for years, I know how to do that. The issue was that we got a new package (router, TiVo, landline) that got installed on Saturday afternoon, and by Saturday evening the package was cancelled for no reason

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia The last time I was talking to a man I explained all that had happened and said it is 1.30am here and I want to get it sorted and he hung up. It seems to be working ok now so that's why I think its the weather but I must say you need to revise your customer support

  • amynaylorr AmyNaylor (@amynaylorr) reported from Liverpool, England

    @virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia Send an engineer to fix the faulty equipment would be a start. Manager never called back btw. #shocking

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia I think it was the bad weather we had last night affecting the signal. The first time I rang up the lady I spoke to was ok then she asked me to get Google up on another device so I went to get it when I got back she had gone. I told her to hang on while I got the device 1/3

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!

  • paulgtrainer Wirral Kloppite (@paulgtrainer) reported from Birkenhead, England

    @paulychan @virginmedia My internet went down for 30 mins. Came back on 5 mins into the game. I'm on BT (not for much longer if I can help it!)

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • szalwiarz szalwiarz (@szalwiarz) reported

    @dogheadsurigeri posted using my slow temporary portable wifi modem since @virginmedia still hasn't managed to install a broadband at my flat since July last year.

  • lordofthedarts1 Michael Flatley (@lordofthedarts1) reported

    @virginmedia I called earlier today. I want to ensure my complaint is in my words and picks up all the key points

  • j0shwaterfield Josh (@j0shwaterfield) reported

    @virginmedia hey we bought a wifi package/box with you last week. was meant to be delivered tuesday. it’s not arrived and now it’s saying my email/account isn’t recognised and no tracking link to be found either. we’re without wifi for ages now so help 🥲

  • Joewilkins14 Joey (@Joewilkins14) reported

    @virginmedia Yes all services are down as you have disconnected them, I need this resolved today.

  • BLUESKY20 Alexandra Goddard 🇬🇧😈🐰 (@BLUESKY20) reported

    @DogAteMyThesis @virginmedia now been waiting 55 minutes. Had someone answer who has put me back in the queue. His soft skills were non-existent. I have been in customer service 37 years. i despair.

  • BrainTumourSurg Paul Grundy (@BrainTumourSurg) reported

    @virginmedia Strangely following my calls today, suddenly it’s rumoured to be delivered later today! The issue was I was never given a tracking number at all and without that you can’t do anything. Your message on Monday advised it was being delivered Tuesday

  • SazMusicX Saz 🧸 (@SazMusicX) reported

    @virginmedia I need some help, we are waiting for our virgin broadband box but we had not confirmation it was coming or is ever coming and we've had to emails since the get go. I want to speak to a human but dont have a reference or account number. HELP

  • Ailbhee Ailbhe (@Ailbhee) reported

    @virginmedia my box has been flashing green arrows all day. I have turned off a couple of times to reboot but no change. Can you help me please?

  • eXonic_ Craig  (@eXonic_) reported

    @virginmedia Yes, done all that. Yodel tracking service just says it’s being loaded into a van, no time of delivery or anything. Yodel have been involved in a cyber attack which has limited their ability to deliver.

  • Drcox22222 …… (@Drcox22222) reported

    @virginmedia Hi , I’m getting rather sick of your poor Wi-Fi in my house it has become worse since getting your latest router unacceptable and have 500mb of internet