Virgin Media Outage Report in Heswall, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heswall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heswall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Heswall, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Wallasey, Birkenhead, Prenton and Ellesmere Port.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Upton |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Wallasey |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heswall, England
Latest outage, problems and issue reports in Heswall and nearby locations:
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Alex Downes
(@flux_blair) reported
from
Wallasey, England
@Bluesmachine100 @virginmedia Ive got their router in cable modem mode, strapped onto my own router as their kit is shat. Still its very poor
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⭐⭐⭐LFC⭐⭐⭐
(@DJGlassBack) reported
from
Garston, England
Seriously @virginmedia if you think I'm paying for the sports channels for this month you can take a running jump!! Come collect your stuff and **** off you robbing bastards at least **** Tirpin wore a mask!!
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liam
(@robboliam) reported
from
Liverpool, England
@privowen @virginmedia ye i found out before la, @Twitter need to fix up asap. also don’t bother replying cos i’m shadowbanned, cba replying again when u can’t see it
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Alex Downes
(@flux_blair) reported
from
Wallasey, England
@Bluesmachine100 @virginmedia Way i see it is if they cannot provide the service and you can prove it via speed tests and the like then they will have to do something about it.
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Alex Downes
(@flux_blair) reported
from
Wallasey, England
@Bluesmachine100 @virginmedia Its been fine today, but yesterday was terrible. Im possibly rebuilding 15 work laptops soon so lets see how they get on with me after that 😉😜😜
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Barry Walker
(@babawalker) reported
from
Ellesmere Port, England
@virginmedia Can you please respond to customer queries as well as promote your company.... #overchargingmeagain
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Danielle ❤
(@Elle_Pee_x) reported
from
Liverpool, England
@SkyHelpTeam And you can tell me you’re not willing to “provide me with further assistance” but when I refuse to pay my bill and move over to @virginmedia I’ll be telling sky it was due to the SHITTY service I received on Twitter ...
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Alex Downes
(@flux_blair) reported
from
Wallasey, England
@Bluesmachine100 @virginmedia No a web page. Issue i had with my router is that it was overheating as a lot of traffic and 2x VPN's where being used. Also port forwarding for my printers and stuff. In short not fit for purpose. Put it in dumb mode and get your own router.
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paul smith
(@smigdog39) reported
from
Seaforth, England
@virginmedia my tvbox is broken hod can i a new get one
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Nia
(@Niarosita_) reported
from
Liverpool, England
Why are virgin media so shit (I’m willing to bet it’s because of Branson)
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Peter Rogers
(@progers559) reported
from
Seaforth, England
@virginmedia Oi!!! Branson you slimey money grabbing rat, wifi has gone off and kids are crying. Cant wait to bin yous off as soon and get a different provider. Service is shite
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afc warner colts u15s
(@kevello) reported
from
Liverpool, England
@virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡
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Greg O'Connell
(@Gregster29) reported
from
Wallasey, England
.@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.
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Rick Houghton
(@Hortini) reported
from
Liverpool, England
I see @virginmedia have it sorted. You can only cancel or suspend your sports subscription if you call them. Reduced call centres meaning massive waits on the phone. But if you don’t pay they cut your internet and tv off at the time of most need. Let us do it online!!!!
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MH
(@MarkHughes_) reported
from
Liverpool, England
@jamiec1995 @virginmedia Won’t show the 5G network on the wireless at all, reboots back the the 2G one its saving the settings then when you click WiFi it’s not there and reverts back to only showing the previous WiFi’s
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James McShane
(@jaymacca10) reported
from
Seaforth, England
Appreciate the difficulties, but there is currently no way of changing my package. No email, no phone, and relevant section of website down. How can I change my package please as I am spending too much! Tried texting but been waiting since 11 for a reply @virginmedia
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Clare Harding
(@couldbecalmer) reported
from
Chester, England
@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
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Mischa
(@mischaparry) reported
from
Wallasey, England
Marvellous Stuck in isolation & Virgin Media goes down. Broadband, tv, the lot 😩🔫
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nicola mason 🕷
(@snicky37) reported
from
Birkenhead, England
@virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!
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Hannah🌹
(@ShitofHan) reported
from
Liverpool, England
Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lesley Pinder (she/her)
(@Skipinder) reported
@NikkiFundraiser @virginmedia Oh I feel you. My experience with virgin WiFi was terrible. It felt like the aim of the call centre staff was to get you off the line asap. Ask to speak to an engineer, they were the only people who actually helped rather than made up stuff.
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Jasmine Hildred
(@jazzpafc) reported
@virginmedia Hello. We have lost access to BT Sports despite having it confirmed twice that it will a part of our package after renewing. Can someone help please? Not getting a response on live chat….
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Nick
(@poppynathaned) reported
@virginmedia disgusting level of service… want to leave Virgin but passed all around last night and still waiting over 12 hrs for WhatsApp reply. Final agent I spoke to was appalling and she cut me off. I wouldn’t stay with you now if you offered the service for free.
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Sarah Golding
(@execution84) reported
@virginmedia He needs to know if you are going to resolve the issue with the PPV in November.
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All about pink
(@allaboutpink) reported
@virginmedia I wasn’t asking why you’ve changed the prices. Why does your email say I can cancel up until 15th Feb but your call centre said I have to wait until after 21st Jan?
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Paul Thorn
(@1paulthorn) reported
@virginmedia Nothing - use WhatsApp and you can get on with your day, then if you don't answer quick enough you get cut off and have to start again It's rubbish, I'm at the point now where I just want it all cancelled, terrible customer service - please cancel from the 13th February, I'm done
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Ghazzly 🏴
(@Ghazzly1) reported
@virginmedia Crap, Still not got anywhere new my 1gigabit speeds since upgrading. Upload speeds seem to have went back to normal but I don't see anywhere above 500 on wired or wireless no matter what time of day it is.
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K-Anator
(@OriginalKanator) reported
@virginmedia @theafric4n This tweet explains more about why Virgin has bad internet than you could ever imagine.
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David McTeague
(@DaveyMcT) reported
@virginmedia every day. Internet in/out in/out. Absolutely pathetic. Been like this for months now. Joke service.
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Paul Reardon
(@Paul_Reardon23) reported
@virginmedia @O2 Nothing more frustrating when you call virgin media/o2 to make changes to your package and you get passed from one call handler to another throughout the call for 50mins only for them to deliberately hang up on you not once but twice still on hold for 3rd time 😡