Virgin Media Outage Report in Aintree Village, Sefton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aintree Village, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aintree Village and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 23: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Aintree Village, Sefton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Greasby, Runcorn, Upton, Wallasey, Widnes, Southport, Birkenhead, Prenton, St Helens, Skelmersdale and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Greasby |
Total Blackout | |
| Runcorn |
Internet | |
| Greasby |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aintree Village, England
Latest outage, problems and issue reports in Aintree Village and nearby locations:
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Philip Nam
(@MiniP82) reported
from
Wallasey, England
@virginmedia There is a reported TV issue but no mention of an issue with broadband
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simonmcbeth
(@simonmcbeth1) reported
from
Hoylake, England
@virginmedia actually shocked at how poor your customer contact centres are, the ones in the UK and the ones offshore. No resolution, no quality customer experience means your product is completely ruined by your service delivery
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia It's a fault you was suppose to fix yesterday at 4.15 in the area but still hasn't been fixed
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough
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HLM
(@HelenLMoran) reported
from
Garston, England
@virginmedia There was apparently a local fault that is now showing as resolved. However the WiFi painfully slow and times out
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pet hen
(@HenseyP) reported
from
Seaforth, England
So virgin media sign a new deal with sky tv but still no sky atlantic and it seems this channel will never be on virgin ,,
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill
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Andrew Jones
(@x17aej) reported
from
Liverpool, England
@SkyHelpTeam shocking service. Iwithout any tv for over 30hrs. Technical fault & and no signal.I pay premium rates for this - the Weather is fine golf & cricket being played today most disappointed having left @virginmedia a few years ago and i need to go back to them now
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Gfunk_in3D
(@Gfunk_in3D) reported
from
Runcorn, England
@virginmedia feels like this is getting tweeted a lot but your internet is the absolute worst!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia disgusted. Paid until 10th August but you are telling me I have to pay more as I haven’t returned the box yet.....it’s not 10th August yet! Wind your necks in your customer service stinks
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia as an existing customer disgusted by experience my wife had ordering a new phone! Told delivered Thursday, worked from home, then advised by @YodelOnline it would be next Tuesday! Virgin day not down to them then receives a bill for end of the month #CustomerService
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits
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BrightLightGames
(@BrightLitegames) reported
from
Liverpool, England
@virginmedia Internet is down AGAIN, Queue the automated twitter response. Time to find a new provider I think!
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia so much easier to cancel direct debit without having to bother with a call
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John Sharrock
(@metallicageek) reported
from
St Helens, England
Interwebz are down.. Another Sunday in @virginmedia land. I knew I should have kept that old Joanna ..
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip
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Baz Anderson
(@BazxAnderson) reported
from
St Helens, England
So get an email on Sunday saying my @virginmedia bill is going up in September. Since then nothing but problems with the internet. If your going to charge a fortune. Provide a decent service.
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Gfunk_in3D
(@Gfunk_in3D) reported
from
Runcorn, England
@virginmedia I really don’t know how you can morally charge for the pitiful service you provide. You have the most consistently unreliable download speeds I have ever come across.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Sanders
(@Chrissanders13) reported
@virginmedia It’s been over a week now to “fix” this issue and still no sign of it getting done. can I not claim money back for lack of services ?? I can’t use the tv go app as I’m supposed to be able too 😡
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Gurdip
(@GurdipChohan) reported
@virginmedia can I cancel our services if I have e account password or is it only the account holder who can do this? We tried calling and after being in a queue for 30 mins plus each time we get cut off. Even my phone battery died waiting so long. Even more reason to cancel
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Undersea Monkey 🇪🇺
(@underseamonkey) reported
Hmmm, looks like @virginmedia are having some routing issues...
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Mark Andrews MBE
(@MarkAndrews2404) reported
@virginmedia haven’t had a decent TV signal since 12th January, complained twice and absolutely nothing has been done about it. What a joke!!!
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Set Sytes
(@SetSytes) reported
@virginmedia How do I get through direct to your retentions team? Every time I finally get put through (after hours) on your Whatsapp service, I don't hear back again and I have to start the whole process again the next day. It's been going on over a week now and it's SO frustrating.
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Anne
(@AnneLucerne42) reported
@virginmedia That’s not what I was told on my Twitter conversation this morning. Another example of crap customer service from Virgin 🤬🤬 Definitely won’t be recommending Virgin to anyone I know.
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Hannah Perry
(@hazdrawsuk) reported
@virginmedia Hi! Can anyone help me out? We were supposed to have our tv and internet installed on Tuesday. But they couldn’t do it. It’s now delayed until the 17th Feb. We were told to contact you for a temporary dongle but haven’t had a reply from customer service yet 🥺
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Diana
(@dianamaria_mua) reported
@shanleighmakeup @virginmedia I have a cellular watch. I go out without my phone, still receive calls etc. it has built-in sim, what’s called an eSIM, when you set up your watch it connects to your phone and automatically uses the phone’s network to function even away from it
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🦥💙ClangerDropper💙🦥
(@ClangerDropper) reported
@virginmedia Further call this evening, and still getting the same problem, so its time for an engineer to call and resolve the issue. This is what I was told would happen if things continued as they currently are. Hope they do weekend calls!
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Shay N⭕thing
(@shay_nothing) reported
@virginmedia @VirginMediaIE Iv sent a DM hopefully someone on twitter can help me