Virgin Media Outage Report in Aintree Village, Sefton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aintree Village, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aintree Village and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Aintree Village, Sefton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Birkenhead, Wallasey, Upton, St Helens, Southport, Ormskirk, Prenton, Runcorn, Skelmersdale, Widnes and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aintree Village, England
Latest outage, problems and issue reports in Aintree Village and nearby locations:
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JoelJelen
(@JoelLJelen) reported
from
Liverpool, England
@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
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Tony Zeverona
(@Childwallcable) reported
from
Liverpool, England
@virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back
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Jane Boland
(@JE_Boland) reported
from
Seaforth, England
Been on hold @virginmedia for 25 mins- now on 3rd call and nearly 2 hours. Shocking customer service. Making my decision to leave that much easier.
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Jane Boland
(@JE_Boland) reported
from
Seaforth, England
I have been on the phone with @virginmedia for nearly two hours and am no closer to getting my problem solved.
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Leigh Wynne
(@leighwynne33) reported
from
Seaforth, England
@micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal
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Barry Walters
(@BarryWalters7) reported
from
Seaforth, England
@virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract
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Alex Downes
(@flux_blair) reported
from
Liverpool, England
Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke
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⭐⭐⭐LFC⭐⭐⭐
(@DJGlassBack) reported
from
Liverpool, England
@virginmedia @BryanThePirate I pay for the highest package you have and I dont have the v6 box I very rarely have bloody wifi like this morning it's not working again! Time after time after time it breaks down
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Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia please tell me why I can never get through to your customer services , just been waiting over twenty minutes Not the first time !!
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and
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Stu Hel
(@stubeanhead) reported
from
Birkenhead, England
Tip: Yesterday I gave Virgin Media 30 days notice to cancel my TV/broadband. Too pricey. Had no deals to offer me. Miracles are real as I had 3 missed calls today off sales numbers, I answer the 4th. Suddenly, they do have offers and now I'm paying less a month with Sky Sports on
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Zara
(@zaracharles) reported
from
Liverpool, England
TWO hrs spent on to @virginmedia trying 2 fix my continuous starting up screen. Was promised a call back the following evening, which never happened !!! Feel I have been more than patient, to be majorly let down #whatamipayingfor 😡
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh
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Neil
(@spuddy1878) reported
from
Liverpool, England
@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
Aaaaand @virginmedia broadband is down again. Useless.
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⭐⭐⭐LFC⭐⭐⭐
(@DJGlassBack) reported
from
Liverpool, England
@virginmedia @Beany_13 What about in L8 9UU its been down all morning
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Hannah
(@ShitofHan) reported
from
Liverpool, England
I hope to god my mum gets rid of @virginmedia this week! Sick of her paying like £112 for shut service. I’m constantly on 4G
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lanie Smith
(@ksgvwrsjcz) reported
@virginmedia @cinderellao9 Utterly disgraceful you’re still saying my services will be down. I’m definitely leaving now when my contract ends at the end of this month. I can’t believe you’re this arrogant and disrespectful- #virginmedia #notshowingqueensfuneral
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Laird gambit-man of Linlithgowshire
(@gambitman14) reported
@virginmedia phone line back on today, 13 days later, in the face of a £25 charge had there not been a problem with your network...
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Paul
(@paul_gibbo921) reported
@DisneyPlus can you use this service through virgin media TiVo box
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james thorn
(@jamesthorn14) reported
@spenjflairs @jayrayner1 @virginmedia Virgin don’t use BT cabling, they have their own network. They use to many years ago but stopped doing it so any problems with Virgin Broadband is theirs to fix.
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Banjo
(@Chban1967) reported
@virginmedia No you provided a copy of a contract I didn't agree to then you did the usual send me round the houses for a month, zero customer service shambolic communication, promise to sort it then just grind u into submission
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Ray Hopkins
(@ray_hopkins) reported
@virginmedia What do I have to do to get ANY sort of service from you. For 3mths, we have had WiFi outages at LEAST 10 times a day. Whenever I call, the engineers are working on it!!!! 3 MONTHS!!!!
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Mark Lewins
(@marklewins) reported
@virginmedia I will...but which option to follow? It is not a fault (and you have to do that silly automated service check, causing the firmware-faulted Hub4 to reboot). Just want to speak to a person and avoid that waste of 30mins and 2 phone calls. Cheera
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Lj 🏴🇺🇦
(@Lisaeljo) reported
@gemini_and_me @SuZenMarie @virginmedia Thats good to hear Anne. These poor dogs are just used and abused 😔
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super woman
(@saima0609) reported
@virginmedia I downgraded my package in January,but it was not implemented from your end ! Hence why I get charged double/triple every month until I call customer care and explain the story ( every MONTH) I have been your customer for past 15 years ! Customer care won’t resolve the issue
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Vortical
(@vortical1) reported
Slow clap to @virginmedia and the speed they fix problems, TV and internet down for 6 hours and saying it might be 20h more