Virgin Media Outage Report in Aintree Village, Sefton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aintree Village, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aintree Village and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Aintree Village, Sefton, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, St Helens, Skelmersdale, Southport, Widnes, Upton, Prescot, Birkenhead, Upholland, Prenton, Roby, Greasby, Aintree Village and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Wi-fi | |
| Liverpool |
Internet | |
| St Helens |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Southport |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Aintree Village, England
Latest outage, problems and issue reports in Aintree Village and nearby locations:
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jmcloughlin
(@jmcloughlin) reported
from
Liverpool, England
ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
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Col
(@colefc1) reported
from
Seaforth, England
@virginmedia Sorted I’ve since been contacted over the issue I’ve got and hope it will be resolved I really think you need to sort some kind of UK call centre no offence meant to any others overseas centres thank you!!
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Michael
(@moore12_michael) reported
from
Heswall, England
@virginmedia your network has been down most of the day to more than just some of your customers!! My 12 year old daughter unable to phone/message me and I’m unable to track her T1 diabetes levels which requires data. Shocking you are not treating this with higher priority!
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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Col
(@colefc1) reported
from
Seaforth, England
Advise anyone not to use virgin media there customer service is atrocious find yourselves a better internet service supplier ..
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catherine
(@1972CW1972) reported
from
Garston, England
@virginmedia seriously listening to stupid music for 12 minutes, gets thru, told to hold and then cut off 😫
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catherine
(@1972CW1972) reported
from
Garston, England
@virginmedia That’s the number I’ve been on hold to, then got cut off. I have 3 phone acc, TV, broadband and a business acc. I just want to cancel one sim and it seems impossible
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!
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Karl Robinson
(@KRobbo1982) reported
from
Liverpool, England
@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
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Buttery Keith
(@75jacko) reported
from
Runcorn, England
Superfast broadband you say @virginmedia but no connection for virtually the past 2 days in the WA7 area. Each time a time is set for fix estimate it changes by an hour or even more, last night extended from 11pm to 8am and now saying 10.05am. Not good enough!!!! #shambles
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡
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Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
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Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Berry 🏴 🇺🇦🇪🇺
(@tomeberry) reported
@virginmedia Gave up waiting on WhatsApp & phoned. Eventually reached a retention team member who could only offer a deal significantly poorer than for a new customer. As per 2020 Ofcom rules I must be appraised of all deals inc new customers. Apparently better to leave (& return) than stay!
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Ruth
(@ruttie12) reported
@virginmedia Yes - there are still issues and won't be resolved now until tomorrow. It's just so frustrating
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♍︎
(@ElliotRudd) reported
@virginmedia it’s impossible to get through to a human on your customer service line! Ordered a broadband package over a week ago and still have not received it. Please advise.
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Kerry
(@kerryberry82) reported
@virginmedia been having so much issue with my phone, Dropping calls, Internet for over a month now, Its got much worse in the last 7 days. Used to be always connected.Restarting my phone or putting into airplane mode & off again. Service status says fine. Serbice as got so bad.
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🌈ᥴⅈꪖ𝕣áꪀ🌈
(@ciaranharkin) reported
@virginmedia Hey it just says about the DVR and not to turn it off and it will take 3hrs for it to fix itself it still hasn't doesn't that! It's affecting our fire stick aswell
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Michael Crabtree
(@MykieDC) reported
@Nikkic134 @virginmedia I'm an IT professional and it took me 2 days to cancel. The way they purposefully run people round in circles, repeating questions and throwing "deals" about in order to confuse is appalling.
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Laurielindsay
(@Lauriel09414480) reported
@resolvercouk please can you advise on registering complaint re virgin media. Ongoing issues with service including unfulfilled offers of web chat to resolve issue. They are very quick to take money and issue debt agency letters without any correspondence
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The Chaos of Dragons
(@Chaosmason) reported
@virginmedia Did it yesterday. Nothing changed till about 12:30pm. Then today the internet cut out AGAIN. Same thing happened it was fine by 12:30pm. Not really happy about this. Especially since I'm gonna be doing a 24hr stream in 2 weeks.
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Robbie
(@ToffeeScot) reported
@virginmedia my box isn’t working. Constant green flashing lights and can’t connect to the internet. Tried a reset and still nothing. Issue?
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Meri
(@andrewspj2) reported
@virginmedia my contract ends on 19 July. Im notifying cancelling renewal as of 20 June, on here since virgin wont answer the phone or respond on whats app. Ac mo. 732479102. Customer service is non existant.