Virgin Media Outage Report in Birkenhead, Metropolitan Borough of Wirral, England
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The latest reports from users having issues in Birkenhead come from postal codes CH41.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birkenhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birkenhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Birkenhead, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prenton, Birkenhead, Runcorn, St Helens, Ellesmere Port, Prescot, Wallasey, Upton and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Prenton |
Wi-fi | |
| Prenton |
Wi-fi | |
| Birkenhead |
||
| Birkenhead |
||
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Birkenhead, England
Latest outage, problems and issue reports in Birkenhead and nearby locations:
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Graeme Buck
(@g8uck) reported
from
Widnes, England
Wow @virginmedia on hold to your customer service team for one full hour and it’s cuts me off absolute joke of a company!!! My next call will be to cancel 🤬
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia I know that it says there are issues in the area
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sarah ellingham
(@liverlas) reported
from
Liverpool, England
@virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough
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SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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Technical Issues ☭
(@RagnarokAhead) reported
from
Runcorn, England
Imagine my shock that @virginmedia has absolutely shafted me yet again and gone down. Can't believe I'm paying for this, utter incompetence
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia standard day again today WiFi has failed over 6 times on the phone for an hour and get cut off again!! If I could get through I would cancel may just have to stop paying my bill you might contact me then #poorservice #nointernet #p
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia Its not working again so you better fix it
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
Your customer service is shocking @virginmedia
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Paul Smith ✋
(@smiggerpaul) reported
from
Seaforth, England
@virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia
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Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia why is my internet not working again? WA7 4RF postcode please advise.
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paul sanders
(@psanders1976) reported
from
Seaforth, England
@virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
@virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Josh Crimes
(@JoshCrimes1) reported
@virginmedia a year and a half of nothing but issues with your "service", time to get rid.
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becca mavin
(@iron_mavin) reported
@virginmedia Hello! Yes I have tried everything - rebooting, resetting etc. No luck! Have been told that the signal in my area is degraded by someone on the helpline but the website says it’s fine?
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Christine F 🌈
(@ChristineF1) reported
@helentaylor15 @virginmedia This is shocking! Hope you get full apology, the cable fixed and compensation for the inconvenience and bad service!
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Nick T
(@nicktibb) reported
@virginmedia 1st line customer support is woefully poor, particularly to those who are vulnerable. #virginmediapoorCeX
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Keithy D
(@KeithY2Dickie) reported
@virginmedia i’m having an issue getting full wifi coverage across my flat. Is there a way I can get a longer fibre cable so i can put the router in a more central position?
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ⒸⓇⒶⒾⒼ ⓈⒸⒶⓃⓁⓄⓃ
(@CraigScanlon86) reported
@virginmedia Booked an engineer, next available engineer is the 5th June which is pretty poor and what's the point in your staff on the phone? Useless and she basically said she could no longer help me as I've already booked an engineer.
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LizDavis
(@ElizaKDavis) reported
@virginmedia we haven’t got wifi connection.. are your experiencing problems?
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Michael
(@Zeromike00) reported
@virginmedia hi, I’ve checked your service status and it’s all good, I’ve also rebooted and run fault diagnosis the Ethernet on my router seems to be broken. I’ve tried different cables and devices, none of your auto help features have this as an option!
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Katie 🌿 Ⓥ 💚 🤘🏻 🌎
(@katie_jr) reported
@RoadsideMum Most common question on ours? Has anyone else's Virgin Media TV channels gone off? Nextdoor. Tackling the big issues.
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AnorexicDonut
(@GDiamond89) reported
@virginmedia Broadband is abysmal. 200mb. Price goes up all the time yet the signal gets worse. Can't wait till the end of my contract to swap provider. Literally sat in the room adjacent to the router and I get no signal.