Virgin Media Outage Report in Birkenhead, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birkenhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birkenhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (36%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Birkenhead, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Prenton, St Helens and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Birkenhead, England
Latest outage, problems and issue reports in Birkenhead and nearby locations:
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though
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Paul Smith ✋
(@smiggerpaul) reported
from
Seaforth, England
@virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?
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SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia just been hung up on in the middle of when I finally got through can you please help me :(
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia standard day again today WiFi has failed over 6 times on the phone for an hour and get cut off again!! If I could get through I would cancel may just have to stop paying my bill you might contact me then #poorservice #nointernet #p
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia It’s permanently doing that and I can’t get through to technical last time it took hours to fix but it’s not fixed because it’s still not right
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Graeme Buck
(@g8uck) reported
from
Widnes, England
Wow @virginmedia on hold to your customer service team for one full hour and it’s cuts me off absolute joke of a company!!! My next call will be to cancel 🤬
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Does anyone have virgin media who can help me please before lose the plot
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia Its not working again so you better fix it
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Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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sarah ellingham
(@liverlas) reported
from
Liverpool, England
@virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough
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Technical Issues ☭
(@RagnarokAhead) reported
from
Runcorn, England
Imagine my shock that @virginmedia has absolutely shafted me yet again and gone down. Can't believe I'm paying for this, utter incompetence
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia I know that it says there are issues in the area
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia hello please can you help me or give me a number to call to speak to someone?
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul 🏳️🌈
(@PaulMancs) reported
@virginmedia Yes. Very disappointing. Been a customer for a few years and it was a flat no.
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ACE
(@mkwii_ACE) reported
@virginmedia I have been given instructions to check all of the connections into the hub and to reboot it. This doesn’t help me as I am already aware of this. I need to know why there is an intermittent connection with no updates or notifications about outages
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Dave Daniell
(@davedaniell) reported
@virginmedia very sad to see my mum has been with @virginmedia for some time and doesn’t want to leave as she rates the service. She has had to take another contract out for 18 months at a lot higher price for been loyal…. #nocustomerloyalty
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P🕹️P
(@p1ph3w3r) reported
@virginmedia new customer here. Not had a contract or welcome pack. After calling for 2nd time today (call disconnected yesterday & nobody called back) finally worked out my email was taken incorrectly yet despite correcting this & giving alternative address I still have nothing
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Órla Brady
(@orlambrady) reported
@virginmedia @VirginMediaIE wifi has been down for the past 2 hours.. do you have an outage in Dublin? TV with you as well so nothing is working right now. Can you please share more info on status?
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James Kay
(@Jkayyy) reported
@virginmedia Just been informed it’s now out until 9:45pm Thanks for years of awful service, I’m changing provider 👋🏻
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Topic Thunder
(@Welly1906) reported
@virginmedia Why would I go on to the community forum? I know what the issue is now but the point was Virgin knew of the problem since May 2020 and rather than be honest and tell people in the effected area what was going on yet still charge those customers full whack
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Katrina Dixon
(@marketing_lady) reported
@virginmedia why do your letters & emails to me regarding my ongoing complaint say "we tried calling you but couldn't get through" ... when I have no missed calls or voicemails from you?
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Jenny Gill
(@Jennyag2001) reported
@virginmedia There are no service issues
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Smudger
(@Smudger14463834) reported
@virginmedia Okay.. Thats a no then, no surprise there, I am still affected by your firm not sorting this out on my credit rating.. Really bad really