Virgin Media

Virgin Media Outage in Birkenhead, Metropolitan Borough of Wirral, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Birkenhead, England

Virgin Media Outage Chart in Birkenhead, Metropolitan Borough of Wirral, England 03/06/2021 11:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 59.35% Internet
  • Wi-fi 13.58% Wi-fi
  • Phone 11.79% Phone
  • TV 6.34% TV
  • Total Blackout 4.73% Total Blackout
  • E-mail 4.22% E-mail

Virgin Media Outage Map Near Birkenhead, Metropolitan Borough of Wirral, England

The most recent outage reports and issues originated from Liverpool, St Helens, Wallasey, Runcorn, Birkenhead, Ormskirk, Prenton, Bromborough, Ellesmere Port, Widnes, Upton, Bebington, Seaforth, Prescot and Roby.

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Virgin Media in Birkenhead, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Birkenhead, England

Latest outage, problems and issue reports in Birkenhead and nearby locations:
  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thank you , as my husband said the other night we have spent hours on the phone this last month . Got told the other night this months bill will be suspended whilst they fix the problem . We will wait and see does any of the above happen then we will leave contract if not .

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Mentioned but not offered as I think they know the problem isn’t in our home . The problem that’s been supposedly fixed is ongoing since 26th Jan . Our minimum download speed is supposed to hardwired at 181 . New router and we are lucky if we get 80 on a good day. Never mind 😞

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Yes formal complaint ..... the problem is at your end I believe and we aren’t the only customers in the area affected . It’s just frustrating to be sent messages to say the problem is fixed when it’s clearly not . Enough stress in life without all of this . Leaving contract it is

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia We are never off the phone to your team for a month now . It’s been escalated to the top apparently on our last call a couple of nights ago . Then we receive a message to say all is well when it’s clearly not . New router and everything . Looking to come out of contract now .

  • TeelingChris Chris Teeling (@TeelingChris) reported from Ormskirk, England

    @KeithJBolton @virginmedia dont take no **** m8💪

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Rang them before (not very helpful). The Network has now dropped out for the 4th time today!!!

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Have spoken to them (not overly helpful)... The Network has now dropped for the 3rd time today!

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia 58.5 down and 36 up (wired)

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    Is it just me or @virginmedia mobile gone down 🤬🤬

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @FairCop_ @virginmedia Disgusting as ever. Shocking customer service.

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia So I’ve scanned the living room ok Come up to the bedroom above the router, can’t find it! And doesn’t find it anywhere else upstairs! My phone won’t connect so the WiFi at all! It shows as connected but can’t access the internet. And I’ve forgotten the network!

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia you promised our connection would be better however, still having so many issues!! Today working from home is nightmare!

  • joemartin66 Joe Martin 🌈🌹 (@joemartin66) reported from Roby, England

    @virginmedia can someone come and sort out the wires left hanging out of the wall of my new home! What an absolute mess Virgin have left no covering and the grid left open! Piss poor workmanship sort it out now

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    @virginmedia is there problems in halton/Cheshire area please ?

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    Help please @virginmedia is there a problem in the Wa74et area ?

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia on phone last night for nearly 3 hrs trying to resolve a speed issue 16 not 350!. Promised a phone call today which didn’t happen ( again ) . Now on hold waiting for over an hour again . Have contacted Ofcom for advice as this is surely a breach of contract

  • tmcd1989 Tom McDermott (@tmcd1989) reported from Roby, England

    @virginmedia I’m a new customer and have installation booked for 24/02 for my broadband. The house currently doesn’t have any TV aerial cables, will these be installed the same day?

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Hi we’ve been having to reset it all the time with the pin . Husband has just told me they think it’s a cabling issue in the area

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thank you and I hope so too . No team didn’t advise what the issue is , just that there’s an engineer in the area trying to fix it since 26th jan . No expected date of resolve was told

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • simpsonsarahlou Sarah Caple (@simpsonsarahlou) reported

    @virginmedia I managed to speak to someone yesterday who was very rude, unhelpful and very patronising. I requested my complaint being escalated and was assured a manager would call me today before 1630...shock, no phone call! I'm literally shocked you get away with this evel of service! 😤😤

  • Qaisy_k_ Qais Khan (@Qaisy_k_) reported

    @virginmedia Is it expensive to get extra products to improve WiFi signal. And also another question, if I purchased your broadband contract for 18months, can I cancel after the 18 months as the price is too much for me after

  • leanne8989 Leanne (@leanne8989) reported

    @virginmedia We spoke with them about three days ago. We had to do another hub reset and monitor for 24 hours then call back if no improvements. Well, no improvements so we will be calling back . It’s just awful

  • Rooncat1 Tony (@Rooncat1) reported

    @virginmedia Honestly it’s not worth my effort if vm can’t be bothered. Community fibre is knocking at the door with 3 gb speeds and 5 star customer services

  • Kingswood_BC Paul Adams MBE (@Kingswood_BC) reported

    @virginmedia Still remain unhappy. The complaint was logged on Tuesday. As of today, nearly a week after Virgin removed ability to use phone and several more calls to Virgin, you have not fix the problem. Not the best customer service experience!

  • shopaholicnut F (@shopaholicnut) reported

    @virginmedia your international reps read off a strict, DO NOT understand the script or my query or questions!!! The rude manager that hung up on me didn’t log the call! It’s appalling and disgusting how you treat long term loyal customers!!! Apparently, now I have to wait for a

  • shopaholicnut F (@shopaholicnut) reported

    @virginmedia ... to be sooo rude and patronising and hang up as he wasn’t prepared to listen and read off a script! Called again!!! To be speaking to another clueless rep with the same parroted script! Your customer service stinks, is an understatement! Is this acceptable??????

  • hinch71 fiona hinchcliffe (@hinch71) reported

    @virginmedia Yes my sons pc has a wired internet connection and is having the same issue. It’s definitely a problem with the supply coming into the house.

  • shopaholicnut F (@shopaholicnut) reported

    @virginmedia called your customers service at 11:30pm this morning, promised a call back at 2pm from a manager as the representative clearly could not understand my query or concern! Did I get I get a call back??NO! called again, only for the international call centre manager to

  • JazChima Jaz Chima (@JazChima) reported

    @virginmedia They have all my details to make contact. Poor service all round. Another call I have to make to get this resolved. 16 years a customer.