Virgin Media Outage in Birkenhead, Metropolitan Borough of Wirral, England

@virginmedia Thank you , as my husband said the other night we have spent hours on the phone this last month . Got told the other night this months bill will be suspended whilst they fix the problem . We will wait and see does any of the above happen then we will leave contract if not .

@virginmedia Mentioned but not offered as I think they know the problem isn’t in our home . The problem that’s been supposedly fixed is ongoing since 26th Jan . Our minimum download speed is supposed to hardwired at 181 . New router and we are lucky if we get 80 on a good day. Never mind 😞

@virginmedia Yes formal complaint ..... the problem is at your end I believe and we aren’t the only customers in the area affected . It’s just frustrating to be sent messages to say the problem is fixed when it’s clearly not . Enough stress in life without all of this . Leaving contract it is

@virginmedia We are never off the phone to your team for a month now . It’s been escalated to the top apparently on our last call a couple of nights ago . Then we receive a message to say all is well when it’s clearly not . New router and everything . Looking to come out of contract now .

@KeithJBolton @virginmedia dont take no **** m8💪

@virginmedia Rang them before (not very helpful). The Network has now dropped out for the 4th time today!!!

@virginmedia Have spoken to them (not overly helpful)... The Network has now dropped for the 3rd time today!

@virginmedia 58.5 down and 36 up (wired)

Is it just me or @virginmedia mobile gone down 🤬🤬

@FairCop_ @virginmedia Disgusting as ever. Shocking customer service.

@virginmedia So I’ve scanned the living room ok Come up to the bedroom above the router, can’t find it! And doesn’t find it anywhere else upstairs! My phone won’t connect so the WiFi at all! It shows as connected but can’t access the internet. And I’ve forgotten the network!

@virginmedia you promised our connection would be better however, still having so many issues!! Today working from home is nightmare!

@virginmedia can someone come and sort out the wires left hanging out of the wall of my new home! What an absolute mess Virgin have left no covering and the grid left open! Piss poor workmanship sort it out now

Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever

@virginmedia is there problems in halton/Cheshire area please ?

Help please @virginmedia is there a problem in the Wa74et area ?

@virginmedia on phone last night for nearly 3 hrs trying to resolve a speed issue 16 not 350!. Promised a phone call today which didn’t happen ( again ) . Now on hold waiting for over an hour again . Have contacted Ofcom for advice as this is surely a breach of contract

@virginmedia I’m a new customer and have installation booked for 24/02 for my broadband. The house currently doesn’t have any TV aerial cables, will these be installed the same day?

@virginmedia Hi we’ve been having to reset it all the time with the pin . Husband has just told me they think it’s a cabling issue in the area

@virginmedia Thank you and I hope so too . No team didn’t advise what the issue is , just that there’s an engineer in the area trying to fix it since 26th jan . No expected date of resolve was told

@virginmedia I managed to speak to someone yesterday who was very rude, unhelpful and very patronising. I requested my complaint being escalated and was assured a manager would call me today before 1630...shock, no phone call! I'm literally shocked you get away with this evel of service! 😤😤

@virginmedia Is it expensive to get extra products to improve WiFi signal. And also another question, if I purchased your broadband contract for 18months, can I cancel after the 18 months as the price is too much for me after

@virginmedia We spoke with them about three days ago. We had to do another hub reset and monitor for 24 hours then call back if no improvements. Well, no improvements so we will be calling back . It’s just awful

@virginmedia Honestly it’s not worth my effort if vm can’t be bothered. Community fibre is knocking at the door with 3 gb speeds and 5 star customer services

@virginmedia Still remain unhappy. The complaint was logged on Tuesday. As of today, nearly a week after Virgin removed ability to use phone and several more calls to Virgin, you have not fix the problem. Not the best customer service experience!

@virginmedia your international reps read off a strict, DO NOT understand the script or my query or questions!!! The rude manager that hung up on me didn’t log the call! It’s appalling and disgusting how you treat long term loyal customers!!! Apparently, now I have to wait for a

@virginmedia ... to be sooo rude and patronising and hang up as he wasn’t prepared to listen and read off a script! Called again!!! To be speaking to another clueless rep with the same parroted script! Your customer service stinks, is an understatement! Is this acceptable??????

@virginmedia Yes my sons pc has a wired internet connection and is having the same issue. It’s definitely a problem with the supply coming into the house.

@virginmedia called your customers service at 11:30pm this morning, promised a call back at 2pm from a manager as the representative clearly could not understand my query or concern! Did I get I get a call back??NO! called again, only for the international call centre manager to

@virginmedia They have all my details to make contact. Poor service all round. Another call I have to make to get this resolved. 16 years a customer.