Virgin Media

Virgin Media Outage Report in Birkenhead, Metropolitan Borough of Wirral, England

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The latest reports from users having issues in Birkenhead come from postal codes CH42.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Birkenhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birkenhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Birkenhead, Metropolitan Borough of Wirral, England 05/10/2025 22:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Birkenhead, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Ellesmere Port, St Helens, Skelmersdale, Birkenhead, Widnes, Prescot, Runcorn, Upton and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomPrenton Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomEllesmere Port Total Blackout
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Birkenhead, England

Latest outage, problems and issue reports in Birkenhead and nearby locations:

  • amy___harvey amy harvey (@amy___harvey) reported from Maghull, England

    @virginmedia Tv broadband media service NOT mobile

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia so much easier to cancel direct debit without having to bother with a call

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Hoylake, England

    @virginmedia actually shocked at how poor your customer contact centres are, the ones in the UK and the ones offshore. No resolution, no quality customer experience means your product is completely ruined by your service delivery

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia disgusted. Paid until 10th August but you are telling me I have to pay more as I haven’t returned the box yet.....it’s not 10th August yet! Wind your necks in your customer service stinks

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia COM103473607 but as I said I have a deadlock letter.... I have no confidence due to the fact your company seems to neglect the real issue here! Telling my 82 yr old mother her dead husband ordered Sky Movies from the grave! A service neither of them are/were interested in

  • metallicageek John Sharrock (@metallicageek) reported from St Helens, England

    Interwebz are down.. Another Sunday in @virginmedia land. I knew I should have kept that old Joanna ..

  • ShitofHan Hannah (@ShitofHan) reported from Liverpool, England

    I hope to god my mum gets rid of @virginmedia this week! Sick of her paying like £112 for shut service. I’m constantly on 4G

  • Liam_Hawksey Goth Scouser (@Liam_Hawksey) reported from St Helens, England

    @virginmedia Never mind, I reset the box and it’s fine now

  • amy___harvey amy harvey (@amy___harvey) reported from Maghull, England

    @virginmedia Just rang again. On hold for 20 mins (again) to get hung up on after giving my name. How do I cancel if I am already out of contact. Unless somebody can ring me instead as I refuse to sit through that hold music a third time

  • Hortini Rick Houghton (@Hortini) reported from Liverpool, England

    @virginmedia your telephone automated payment is beyond dreadful. Not recognising my new debit card. Been on hold to your woeful customer services for 26 minutes. And your hold music is terrible. #nothappy #badservice

  • stubeanhead Stu Hel (@stubeanhead) reported from Birkenhead, England

    Tip: Yesterday I gave Virgin Media 30 days notice to cancel my TV/broadband. Too pricey. Had no deals to offer me. Miracles are real as I had 3 missed calls today off sales numbers, I answer the 4th. Suddenly, they do have offers and now I'm paying less a month with Sky Sports on

  • HenseyP pet hen (@HenseyP) reported from Seaforth, England

    So virgin media sign a new deal with sky tv but still no sky atlantic and it seems this channel will never be on virgin ,,

  • x17aej Andrew Jones (@x17aej) reported from Liverpool, England

    @SkyHelpTeam shocking service. Iwithout any tv for over 30hrs. Technical fault & and no signal.I pay premium rates for this - the Weather is fine golf & cricket being played today most disappointed having left @virginmedia a few years ago and i need to go back to them now

  • SeanRSorby Sean Sorby (@SeanRSorby) reported from Liverpool, England

    @virginmedia you’re broadband service is a disgrace. Constant reoccurring issues. Ur not paid for a service to work half the time you’re paid for it work all the time. Your help service is also a joke. Ppl reading canned responses, never really understanding or offer any reason😡

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened

  • DJGlassBack ⭐⭐⭐LFC⭐⭐⭐ (@DJGlassBack) reported from Liverpool, England

    @virginmedia @Beany_13 What about in L8 9UU its been down all morning

  • DJGlassBack ⭐⭐⭐LFC⭐⭐⭐ (@DJGlassBack) reported from Liverpool, England

    @virginmedia @BryanThePirate I pay for the highest package you have and I dont have the v6 box I very rarely have bloody wifi like this morning it's not working again! Time after time after time it breaks down

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia as an existing customer disgusted by experience my wife had ordering a new phone! Told delivered Thursday, worked from home, then advised by @YodelOnline it would be next Tuesday! Virgin day not down to them then receives a bill for end of the month #CustomerService

  • mymatedex @gm (@mymatedex) reported from Aintree Village, England

    @virginmedia There’s no service issue, the engineer had punctured the cabling with a cable tack. It stops the fibre optic cable from working. I removed it but not before having to sit on the phone for 30 minutes after me complaining the other day about your inept installation team

  • thecraigthomas Craig Thomas (@thecraigthomas) reported from St Helens, England

    Broadband download issues a few weeks back, now On Demand TV not working for Manifest. Ridiculous time on hold to try to get through to your team. I’m not feeling the love @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RegionNe16 NE16 REGION (@RegionNe16) reported

    @virginmedia Not a good start with my Mobile contract. Spent 2 days trying to speak to someone on chat about my phone bill. Nothing, spent 2 hours at one stage waiting. Went on chat as a new customer and the chat answered in 5 minutes. Hope this isnt a sign of things to come.

  • Richard66629722 99Red-Baboons-Go-Sigh #WAF (@Richard66629722) reported

    @BorisJohnson @virginmedia @O2 You change the law that enables them to charge and not congratulate them for sticking with how things were. Have you any idea how stupid that is?

  • yickersaint78 Mark Unsworth (@yickersaint78) reported

    @virginmedia 35 mins +, no voice contact available, no response on live chat re issue loss of services for father in law, contractors cut through cable, needs contact with Careline, re safety

  • brianhepburn1 brian hepburn (@brianhepburn1) reported

    @BorisJohnson @virginmedia @O2 You, of course, due to being a parasite who is entirely incapable of being honest with the public, deliberately fail to mention that other operators are re-introducing roaming charges

  • MapdraughterUK Carto Crazy 💙 #FBPE (@MapdraughterUK) reported

    @BorisJohnson @virginmedia @O2 Yet another desperate attempt to hang onto the shirttail of someone doing something good

  • MickHarkin2 Mick Harkin (@MickHarkin2) reported

    @LutzSchueler @O2 @virginmedia Customer first utter bullshit when a 12% increase just announced

  • EduardaQCastro EC (@EduardaQCastro) reported

    @BorisJohnson @virginmedia @O2 I suppose you will extend the "benefits" to allowing everybody in without stupid covid tests or vaccination?

  • TimWardCam Tim Ward #FBPE 🔶⭐ (@TimWardCam) reported

    @BorisJohnson @virginmedia @O2 #brexshit fail! There was scope here for so many more lives to be ****** up, if only in a small way! Must Try Harder.

  • RichardGreenla1 Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England

    @virginmedia do you have an ETA for when the broadband problem in the da15 area will be fixed please. The incident has been ongoing for days now and really is unacceptable (especially given I have just received an email about more price increases!)

  • StephanieCC11 StephanieCC (@StephanieCC11) reported

    @virginmedia could you please add a link to your website that tells customers how to get in touch regarding a deceased customer? No facility to search. No obvious option to phone or email? Its not very helpful. Would appreciate contact details please.