Virgin Media Outage Report in Birkenhead, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birkenhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birkenhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Birkenhead, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Upton, Widnes, Skelmersdale, Runcorn, Prescot, Wallasey, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Wi-fi | |
| Liverpool |
Phone | |
| St Helens |
TV | |
| Upton |
TV | |
| Widnes |
Wi-fi | |
| Widnes |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Birkenhead, England
Latest outage, problems and issue reports in Birkenhead and nearby locations:
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Glyn Fletcher ⭐⭐⭐⭐⭐⭐
(@glynfletcher) reported
from
Liverpool, England
@virginmedia are just great, takes 25 mins to speak to someone who cant help or understand the problem so they put me though to the "concern team" but I'm cut off whilst on hold !
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Steve Mulville
(@SteveMulville) reported
from
Seaforth, England
@_currie @JoBlytheTV @kerriegosneyTV Looks good John and thanks for sending pic. At this rate i will be able to cancel my Virgin Media package ha📺👍never usually home in time🚚
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Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
St Helens, England
@virginmedia Can I cancel , pause my sports subscription until this virus is over.
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Victoria Smith
(@vickymanutd7) reported
from
St Helens, England
Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation
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Rick Houghton
(@Hortini) reported
from
Liverpool, England
I see @virginmedia have it sorted. You can only cancel or suspend your sports subscription if you call them. Reduced call centres meaning massive waits on the phone. But if you don’t pay they cut your internet and tv off at the time of most need. Let us do it online!!!!
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anthony dowling
(@toshlfc) reported
from
Liverpool, England
@spuddy1878 @virginmedia Try logging out in your phone and then login on your iPad might only be able to log on 1 device at a time 🥴👍🏻
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KloppLFC
(@paisleymarley18) reported
from
Birkenhead, England
@robcmay @virginmedia That's Public's problem in 11 years of tory Britain. Company profits absolutely soared, Public's rights completely disappeared. Know one to turn to to fight
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Victoria Smith
(@vickymanutd7) reported
from
St Helens, England
@virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either
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Alex Downes
(@flux_blair) reported
from
Wallasey, England
@Bluesmachine100 @virginmedia Ive got their router in cable modem mode, strapped onto my own router as their kit is shat. Still its very poor
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James McShane
(@jaymacca10) reported
from
Seaforth, England
Appreciate the difficulties, but there is currently no way of changing my package. No email, no phone, and relevant section of website down. How can I change my package please as I am spending too much! Tried texting but been waiting since 11 for a reply @virginmedia
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Helen C Murphy
(@helen_c_murphy) reported
from
Liverpool, England
@virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services
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Woods Holistic Wellness
(@woodsholistic) reported
from
Roby, England
@virginmedia @richardbranson Despite receiving a text message to say the fault in my area has been resolved I still have no service at all. TV, Phone and Broadband are all down.
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Graham Duke
(@coffiman48) reported
from
Maghull, England
@virginmedia tv service down have been waiting for an hour on hold I have just moved a week ago to virgin and in 20+ years never had this problem with sky
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⭐⭐⭐LFC⭐⭐⭐
(@DJGlassBack) reported
from
Garston, England
Seriously @virginmedia if you think I'm paying for the sports channels for this month you can take a running jump!! Come collect your stuff and **** off you robbing bastards at least **** Tirpin wore a mask!!
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Barry Walker
(@babawalker) reported
from
Ellesmere Port, England
@virginmedia Can you please respond to customer queries as well as promote your company.... #overchargingmeagain
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia is there currently an issue in the Wa8 7dd area are WiFi went of over an hour ago have carried out the usual health checks but no joy and can’t get through on the phones!
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Mischa
(@mischaparry) reported
from
Wallasey, England
Marvellous Stuck in isolation & Virgin Media goes down. Broadband, tv, the lot 😩🔫
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Peter Rogers
(@progers559) reported
from
Seaforth, England
@virginmedia Oi!!! Branson you slimey money grabbing rat, wifi has gone off and kids are crying. Cant wait to bin yous off as soon and get a different provider. Service is shite
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Graham Duke
(@coffiman48) reported
from
Maghull, England
@virginmedia have been experiencing problems with v go app for 2 days keeps saying service not available and also remote app will not load keeps freezing are you having problems
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Alex Downes
(@flux_blair) reported
from
Wallasey, England
@Bluesmachine100 @virginmedia Its been fine today, but yesterday was terrible. Im possibly rebuilding 15 work laptops soon so lets see how they get on with me after that 😉😜😜
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AdamB
(@ItsAdamBurman) reported
Funny enough I told her I was an IT Technician and she said "Oh, what is your employee ID". Sorry "Rachel", but I'm not an idiot, nor do I work for Virgin Media
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Pete Breezy
(@PETEBREEZY) reported
@virginmedia Thanks. 28 days seems a little bit ridiculous with an issue this urgent. No one seems to want to help, escalate or offer any solution and again no ownership of any issues. Time well wasted it seems? To be told to sit and wait for 39 days is just superb...
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AdamB
(@ItsAdamBurman) reported
Just got called by a "Certified Virgin Media Technician" about how my computer has viruses... I messed with her for a couple minutes, then told her what I do and that, me and my friends would have fun and take down her scam. She promptly told me to "**** off", and cut the call.
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Siobhan Smith
(@SJSmithTOK) reported
@virginmedia Customer service is shambolic A total of 9 hrs trying to cancel account and still not done as nobody knows the terms of what theyre doing!!!!
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Oli Button
(@EvilNutRobot) reported
@tomdaviesE17 @virginmedia Yup, same here, awful company.
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TemTem🦋
(@Temi_Gaga) reported
Virgin Media have some nerve to be increasing their prices when their connection has been so poor!
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Munchkin
(@Munchki37518830) reported
Sad times... Potential no stream tonight folks as #VirginMedia is down in my area and won't be fixed until midnight tonight apparently. Will keep the situation updated here
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Pedro
(@Pedro_JD_Pinto) reported
@virginmedia This is affecting the W3 area of London and has been for over a week and more. Today the service has been down since 11 and it’s costing me money. Yet i’m expected to pay the full monthly fee. disgraceful. Really upset.
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Pete Breezy
(@PETEBREEZY) reported
@virginmedia I have contacted them countless times now. To be told all I can do is wait till 10/02 no one has told me why nothing happened 24/01 no response to my complaint. No ownership of the issue. And no broadband for 39 days. Do you think this is acceptable?
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sharlotte1924
(@sharlotte1924) reported
@virginmedia I will be making a complaint to the ombudsman about virgins conduct.