Virgin Media Outage Report in Birkenhead, Metropolitan Borough of Wirral, England
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The latest reports from users having issues in Birkenhead come from postal codes CH43.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birkenhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birkenhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Birkenhead, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Prescot, Runcorn, Upton, Prenton, Widnes, Birkenhead, Wallasey, Ellesmere Port and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
||
| Liverpool |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Birkenhead, England
Latest outage, problems and issue reports in Birkenhead and nearby locations:
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WirralDad Rob
(@wirraldad) reported
from
Wallasey, England
@UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia They answered, established they couldn't sell me a new product then told me to phone back in the day my contract ends and immediately hung up.. If it was clearly stated online in your info "don't phone us to cancel until your contract ends" I'd have saved 35 minutes of my day..
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Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
I literally cannot distinguish between real @virginmedia customer service calls and the scammers. And this isn't because the scammers have suddenly got very good.
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia is there a problem with internet in Widnes r has gone off
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Sam Tempest
(@SATempest) reported
from
Heswall, England
@virginmedia is it possible to DM someone to cancel a contract? I’ve been on hold for 45 minutes, finally got through to someone who said it’s not within their remit, transferred me to another department and now the line is silent and I’ve been waiting almost an hour!???
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Sam Tempest
(@SATempest) reported
from
Heswall, England
@virginmedia Thanks for your reply. I appreciate that but I’ve already raised the issue and was told I would be called back today, it’s now almost 5pm and I’ve not heard anything. I appreciate you might be busy but your customer service is shocking, as always…
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Kev
(@kkgorny1972) reported
from
Liverpool, England
@NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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Dave Woodward
(@DaveWoodwardAC) reported
from
Birkenhead, England
@Jackingsworth @SimonMiller316 @virginmedia I had no issue when I cancelled mine when I moved house last year I did it all online talking to one of their agents
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!
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Jeanette Lewis
(@jenlew1983) reported
from
Liverpool, England
Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!
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Chlòe
(@tweetsfromchlo) reported
from
Liverpool, England
Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.
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Angus Gillan
(@angusgillan) reported
from
Seaforth, England
@virginmedia Is there an issue with accessing emails? I can access my @blueyonder emails but my wife can't. When logging into the VM site a message appears "your mailbox is not available at the moment" Awaiting urgent emails. Thanks
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Clare B
(@clarebellla) reported
from
Liverpool, England
@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Birkenhead, England
Thank you for the update - how can you more that 12 hours after the incident occurred only just be sending an engineer to try and fix @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jim Webber
(@jimwebber) reported
@virginmedia @CKotselidis No, I looked on the offers and upgrades section of your website after you sent me an email saying Gig1 was rolled out across your whole network.
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bass axis
(@briseglace) reported
@virginmedia For the umpteenth time, I was told someone would come today, only to phone and be told it will be fixed tomorrow instead. AGAIN. Is anyone ever going to come round and fix this? Or am I just going to keep having the same conversations with you over and over?
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SGPKeating
(@KeatiSgP) reported
@virginmedia To be honest I’m not bothered about an investigation at this point, I just want the Maxit cancelled and nothing taken from my account. I’ll cancel the broadband asa I get a new provider and cancel mobile at the end of the contract. Had enough of Virgin.
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Salman Ghani
(@salman_ghani) reported
@virginmedia after rescheduling installation 2 times, you have changed again. There is no planning and organisation in your teams. This is how you treat people sign up for 1GB broadband. By far the worst customer service I have ever seen.
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lfcnthat
(@lfcntha) reported
@virginmedia I was on WhatsApp with the retentions team when he advised me I couldn’t cancel a new agreement as I’d already signed up (10 mins earlier) and I’d be subject to a early disconnection fee if I didn’t get the volt package
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Andy
(@Westlondon7) reported
@virginmedia Thanks for that but it doesn't resolve the issue of why the app doesn't remember my device. It could be reset today but I'd still have to keep replacing a device for the same device every time I log in
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DavidCF1985
(@Sunbeam85x) reported
@virginmedia Is there issues with your service today? Me and my partner have had very little or no signal all day today.
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D K
(@kln_nurv) reported
@virginmedia @dannyjpalmer It is normal to have *minimum* requirements. Removing the 12 character limit would solve a lot of issues though. Usually such specific length requirements mean the password is stored insecurely. You should refer this to your development team or escalate to the device vendor.
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Maureen Hendry
(@Smileybyte) reported
@virginmedia Extremely fed up of everyone saying sorry. It really does not help. I would just like the service I am paying for. We both work from home so the internet is critical. It’s impossible to speak to anyone at virgin
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insecurity matters
(@tjcmorgan) reported
@dannyjpalmer @UK_Daniel_Card @virginmedia Cyber Essentials #fail