Virgin Media Outage Report in Birkenhead, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birkenhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birkenhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Birkenhead, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Liverpool, Wallasey, St Helens, Ellesmere Port, Eastham, Runcorn, Widnes, Skelmersdale, Upton and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot |
Phone | |
| Liverpool |
Internet | |
| Wallasey |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
||
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Birkenhead, England
Latest outage, problems and issue reports in Birkenhead and nearby locations:
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Adam Simpson
(@addsimpson) reported
from
Liverpool, England
@virginmedia My broadband is so slow I can't even watch. Etflix without it buffering. Have rebooted and logged onto website to test. Still getting around 5Mbps instead of the usual 200Mbps
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia how can I put a complaint in about poor customer service and about a technician appointment being cancelled without being told
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Stuart
(@stu_the_supply) reported
from
Liverpool, England
Yet again had to phone @virginmedia as the broadband is not working properly 2nd time in two days they’ve had to reboot it glad I’m missing the footy again 🤬🤬
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Simon Jones
(@trfcjonesy) reported
from
Birkenhead, England
@kingkayofficial @virginmedia Never buffers with the ***** videos
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia poor customer services this evening, on hold for over an hour to only be cut off. Clearly not interested in existing customers, only new with very expensive monthly costs for the same poor service.
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Simon Jones
(@trfcjonesy) reported
from
Birkenhead, England
@virginmedia @kingkayofficial You have no idea about shit Broadband if you have never dealt with Talk Talk
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MH
(@MarkHughes_) reported
from
Liverpool, England
@virginmedia your internet service is ******* shite and branston shags kids on his little island. Gobshites sort it out
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Kerry
(@nahkmcilxxx) reported
from
Roby, England
@Jfarrell92 @virginmedia Get the asda shit head x
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Hayley Baker
(@hayleybaker25) reported
from
Liverpool, England
@virginmedia problems again with virgin broadband and phone in my area not good enough.👎
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Liam Fitzpatrick
(@LiamFitzy9) reported
from
Liverpool, England
@sky box has just gone off, rang them said I need to get an engineer out £65, and boxes need upgrades another £7 a month. Told them I’ll just cancel it, but I can’t do that over the phone. Just had to buy a £10 day pass on now tv for the boxing @virginmedia see ya Monday
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Craig Thomas
(@thecraigthomas) reported
from
St Helens, England
@virginmedia you are just awful at customer service and fault management. I am utterly appalled
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Billzy
(@Billzy79) reported
from
Liverpool, England
@rteifler @virginmedia We have been a loyal customer for many years 👍😎
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia No there isn’t so please message me privately to get this problem fixed ASAP-thank you
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Anfield Sports
(@anfield_sports) reported
from
Liverpool, England
Sick of how bad our @virginmedia WiFi is. Off more than it is on lately.Yet they don't make contact with us to explain why or any money back for lack of service we receive.Couple that up with having to add data on to our phones to make up for it and fair to say we are p*ssed off
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sharrondarnell
(@piggin_shazza) reported
from
Widnes, England
@virginmedia Your customer service is absolutely garbage how many people am I expected to speak to and how long do i have to wait to get something resolved.
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Rachel Barrett
(@Rach_Barrett) reported
from
Liverpool, England
@virginmedia WHY is your online accounting so so bad. Page never loads
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Stuart
(@stu_the_supply) reported
from
Liverpool, England
@virginmedia I was very suspicious so gave a blag address and the person on the phone said that is correct! At that point I put the phone down!
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Simon Jones
(@trfcjonesy) reported
from
Birkenhead, England
@kingkayofficial @virginmedia Ha ha . A keyboard warrior never fails with pathetic accusations
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CHELLE | ✞-4∇3:3
(@beakybox) reported
from
Seaforth, England
How much longer is the broadband gonna be down @virginmedia
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Simon Jones
(@trfcjonesy) reported
from
Birkenhead, England
@kingkayofficial @virginmedia Never been an issue for me. Luckily The distribution point is just outside my house so I get top speed, and my neighbour is an engineer for them !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Singleton
(@singy002) reported
@PennyJBarr @GrantStottOnAir @virginmedia Honestly never had a problem, literally plug in the back of the virgin box!!
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Baah.
(@laurenny93) reported
@virginmedia cant get through to a human on the phone, online chat down, tv box restarted 12 times and still no picture. What a GREAT start to christmas.
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Ustler
(@Ustler1) reported
@richardbranson @AdamMGrant @literati Pity you can’t sort out the pathetic customer service from Virgin Media. 8 hours on the phone with no outcome just incompetence!
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Discrete Tipster
(@DiscreteTipster) reported
@virginmedia Yes. Reported problems and said should be back by 10:00am, but how accurate is this usually?
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Tricia mcgrath gray
(@pm1972) reported
@virginmedia Yes we even had an engineer here last week on the 11th who put a amp thing on the back to boost it but it made it worst said he would report it back and see about getting the flat rewired as its old cable to see if that would help but have heard nothing since
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Reuben Cornell
(@reutunes) reported
@virginmedia They refused to book me one to confirm status of works, despite me asking several times. They also promised a manager call back which never happened. So far your service had been terrible I'm afraid.
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Balwinder
(@bsinghvtd) reported
@virginmedia Yup, phone support can’t connect in. That’s why an engineer was meant to come yesterday
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Balwinder
(@bsinghvtd) reported
@virginmedia Base isn’t hot to touch or warm at all. It’s been red since the whole area went down.
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Kirsty Buchanan
(@KirstyB45874560) reported
@virginmedia @libertyglobal Virginia media is a joke! A month ago a colleague assured me she had cancelled my contract for broadband that doesn't work, within the cancellation period now im told I have to pay £240 to leave this awful company!! Its confirmed on a recorded call!!!
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Tony Woodley
(@zimoza90) reported
Erm @virginmedia...... with 5mins to go to the 10am deadline, you've moved the expected fix time in #burgesshill to 4pm!? Please get this sorted ASAP as we have #Christmas family video calls. #customerservice