Virgin Media Outage Report in Birkenhead, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Birkenhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birkenhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Birkenhead, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Ellesmere Port, Eastham, Wallasey, Runcorn, Widnes, Skelmersdale, Prescot, Upton and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Liverpool |
Wi-fi | |
| St Helens |
TV | |
| Liverpool |
Wi-fi | |
| Ellesmere Port |
Internet | |
| Eastham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Birkenhead, England
Latest outage, problems and issue reports in Birkenhead and nearby locations:
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia problems in St Helens WA9 any chance you know when will be back up and running had an outage all day before Christmas too and now again no TV !!
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈
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El Jày Breth
(@LJBret11) reported
from
Seaforth, England
@virginmedia Where has my complaint disappeared too? C-070122513
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia Yeah I did initially and then doesn't load the page Tried calling just automated sent me links to mobile the same links already checked and then hung up No estimated time of when will be fixed.. I guess it's with people finishing work and realising their service is down hmmm
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia The TV is out The box just keeps going from no signal to starting up on a loop Currently ourphone line isn't working again I've lost count of how many engineers have been out ! We are paying just under £100 a month for what ?? Thankfully internet ok I'm a home worker !
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia But we had that last night and was on for an hour after work and now off been off since about 6pm Not sure what service been like during day as working
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia Thanks, if i request a pac code, does this cancel my contract automatically or do i still have to try and speak to someone in person over the phone, ive checked my account and im just on a rolling 30 day plan now my contract ended last dec,thanks
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Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia You reply didn't work, I clicked the link and the messages came up on a different page? But only mine??? Tuesday I'm going to ring, I just hope you don't hang up on me. Then I'm going to get advice on how to report the whole situation.
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia I sincerely hope there will be no need to contact beyond this fix date If we are going to be without service all weekend and already on day 3
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
Here we are again had TV on for 5 mins why I have a drink and breakfast and it's off again.with a fix date of Monday 17th I believe @virginmedia But bet we don't get any bill discount for the continuous outrage ! 3rd day WA9
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𝕯𝕵𝕭1965
(@BigDave767) reported
from
Birkenhead, England
@virginmedia is there a wi fi problem in the CH42 area, can’t get the Internet to work, turned the hub off/on to reboot still hasn’t worked
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia Yeah known issue with TV Aim to fix by 12.00 No am or PM or date So not really much help !
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia hi, is it possible to check if my virgin mobile is being moved over from using ee to Vodafone? My signal keeps dropping in and out....i was told this would be happening sometime this year.
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@Deanzey @virginmedia But it never… I used mobile 5G 😜
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Liam 🥊🎙
(@LJBret11) reported
from
Seaforth, England
@virginmedia has got the worst customer service of any network. Raised a complaint back in January regarding a misold package,still waiting for an outcome. The notes say they have tried contacting me...no they havnt, not missed calls, voicemails or emails. Absolute liars.
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
THREE months I waited for @virginmedia to come out and install my new broadband around 16 rescheduled appointments, 2 no show engineers, 1 who 'nipped to his van' and then never came back, each time it'll be installed next time we assure you, all this time they are still adding..
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Neil Connolly
(@neilc5017) reported
from
St Helens, England
@virginmedia how much notice do we have to give to cancel our subscription ?
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Chris Greenhalgh
(@Ceasar_1990) reported
from
Liverpool, England
Virgin media internet is the worst 😤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Breezy Lovejoy
(@hneugh_) reported
@virginmedia hey I’m having issues with my internet and can’t check my account as it says it doesn’t exist and won’t let me create a new one
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m4mac
(@m4mac) reported
@SiManM20 @virginmedia IME you never get the full download bandwidth, that actually is about what I'd expect. Various factors act to reduce potential speed including the computer's ability process that much data. I'd be more concerned about the upload, that does strike me as low.
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Andy Hulbert
(@andy_hulbert) reported
@virginmedia How do I arrange to have my old hub upgraded as it delivers poor WiFi. I've tried to to get in touch using online chat, but it doesn't seem to be working
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Zandra Yeaman
(@zandrayeaman) reported
from
Glasgow, Scotland
@virginmedia No, it keeps saying check for updates but there is no update and issue with the broadband not changed. This is day 4.
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Steve Froggatt RVM
(@FroggattSteve) reported
@virginmedia Please do but, can you update me when I will receive some service
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Adrian (Adi) Langley
(@adilangley) reported
@virginmedia really gets on my nerves at times. I pay A LOT of money to have a service. I understand that sometimes the Internet will go down but when it does, it takes the whole TV with it too. I'm trying to do work at home while also looking after my 1 y/o and nothings working
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Bep Dhaliwal
(@thrivebep) reported
@virginmedia We’ve had no WiFi connectivity in the house on any devices, so I’ve had to cancel work sessions that I was due to chair this morning- simply unacceptable service
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Martin Cullen
(@mcullen85) reported
@virginmedia a truly terrible experience with your customer service teams in the last two months. Evidently no process or regard for the consumer and in a cost of living crisis charge me 260% of my original bill price. Agents are evidently too busy to help and no way to escalate!
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Bep Dhaliwal
(@thrivebep) reported
@virginmedia I appreciate the apology but the faith in your service isn’t restored and I will be reviewing alternative providers.
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dave_aspey
(@DaveAspey) reported
@Stixx1979 @virginmedia Never known anything like it. Can’t get internet upstairs (in a small house) and they are trying to charge me extra for booster pods. The customer service is worse than the broadband.