Virgin Media Outage in Birkenhead, Metropolitan Borough of Wirral, England

@virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?

Hay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….

.@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please

@beech_mark @mcvity3 @virginmedia Since we moved beech they have been absolutely shite. Their customer service is non existent. They owe us £90 but can’t speak to anyone to get it refunded.

@virginmedia how longs the internet going to be down in the L8 area of liverpool?

@virginmedia Alot are complaining bout outage. We all pay so much but lose internet on a regular basis. I had no tv, no phone, no net today, had to use my own net. In all as a virgin customer what are we paying for? To complain!

@virginmedia sort this outage out pls, we pay too much as it is so to have internet problems all the time is a joke. L20 area, no internet on cable or wifi. Ye gona lose customers for real.

@virginmedia 1 tv went off showing error code. Other tv working. On website tried to sort with code. Didn't work, phoned 150 no luck as told service closed. On website it states Saturday 8-8pm. Not impressed as was on red button watching tennis. I need my big screen.

@virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁

@virginmedia I want to cancel my contract but can’t get through to anyone on the phone.

@virginmedia Is there any coincidence that since i said i was closing my account, both Tv & Broadband have crashed 3 to 4 times daily? And you'll expect me to pay for this **** service

@virginmedia your sales team are telling people that upgrading to 200 speed will fix WiFi issues. I was looking for a new deal but don’t want to sign up until it’s guaranteed I can get WiFi in more than 2 rooms. I live in a small 3 bed and I’m on my 2nd router which is worse

@virginmedia Via text messages and phone calls and get no where ...I was told an engineer was visiting it never happened lodged a complaint and heard nothing back I went out of this contract now

@virginmedia im ready to throw your modem in the bin and get onto the ombudsman you don’t provide a service you false advertise and your charging me for nothing!!

@virginmedia I have checked and rebooted but says nothing wrong, we can have 10 devices connected at any 1 time and never had a problem till last week when internet just turned off randomly an since then ots been on, off, on, off,on,off all day

@virginmedia I have tried calling and emailing virgin media to cancel my broad band contract. I have also written to virgin media on 1/7/2020 to cancel contract but No reply !! Not good service and would advise against using virgin media

@virginmedia no response 21 days since I wrote, email and called you to cancel virgin broad Poor customer service !!

@virginmedia is absolutely awful 😡 lost count of the amount times internet has booted me out whilst watching this match 🙄

Guys I know the world is a toilet and very bad things are happening but if there's going to be one thing to tip me over the edge, it'll be the Virgin Media interface. Absolute fiasco every time you go to watch anything 🆘

@virginmedia is your live chat on the website not working?

@robbiedinho8 @virginmedia bad start, mins gets installed 2morrow

@virginmedia do you think it’s acceptable to make a customer wait 8 days without internet? (that’s if the engineer actually turns up on Friday). I’ll be making sure I get my £8 per day from you.

@virginmedia please can you confirm that my text message was received and that my contract will cancel after the end of this billing period? Thanks

Hello @EE myself and my family are moving over to @virginmedia on the 17th and I was just wondering how to cancel my bill that I have with yourself

@virginmedia So erm Hİ & I would SO LOVE to #stayconnected but I need a better deal in place before current contract ends on 30 August & it shouldn't be so hard to arrange this? I have tried phoning webchat & website and getting nowhere - please help me! I DON'T WANT A BT LİNE

@virginmedia I’d put my hands together for decent customer service but think I might wait a long time just like when you call with a problem you’ve had for 3 months 😡😡

@virginmedia your intercept service ya trash

@virginmedia everyone in my area (Southampton) is experiencing internet issues, for myself i can get online but i cant connect to online games/voice channels like Discord. Tried to phone but gave up after being on hold for 45 minutes. Service status says no issues, please help?

@virginmedia I'm going to be moving home soon and want to take my broadband with me. Unfortunately, the 'contact us' button on the moving home page doesn't work, it redirects me to the virgin home page. Any alternatives?

@JoeMerrick I've been having intermittent disconnections with Virgin media for a week now. They say there's a complex issue in the area though couldn't understand what. All I know is that it's taking them long to fix it.