Virgin Media

Virgin Media Outage Report in Birkenhead, Metropolitan Borough of Wirral, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Birkenhead come from postal codes CH43 and CH42.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Birkenhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Birkenhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Birkenhead, Metropolitan Borough of Wirral, England 09/05/2025 16:15

September 05: Problems at Virgin Media

Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Birkenhead, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Skelmersdale, Liverpool, Widnes, Upton, Ellesmere Port, Prescot, Runcorn, Birkenhead, Prenton, Roby, Greasby, Aintree Village, Wallasey and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Birkenhead, England

Latest outage, problems and issue reports in Birkenhead and nearby locations:

  • the_eporter Tim Lyth (@the_eporter) reported from Ellesmere Port, England

    @virginmedia having issues with broadband. Hope it gets fixed soon.

  • HellsbellsO Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia my girls keep moaning r internet keeps going of is there a problem in WA8 8BS area

  • 2013jamiepep James Pepperd (@2013jamiepep) reported from St Helens, England

    £1260 per year for a 3rd rate service #VirginMedia

  • imsophieeee soph (@imsophieeee) reported from Birkenhead, England

    @virginmedia says there’s no known issues in my area, yet my internet has been down for the past 20 minutes :(

  • zozzaballs Zoey (@zozzaballs) reported from Birkenhead, England

    @SophieMEdwards @virginmedia Ours was the same, someone came out and fitted a booster few weeks ago but even that sometimes goes off. But this week it’s been awful

  • topbalcony Tom Kelly (@topbalcony) reported from Seaforth, England

    @virginmedia I have been unable to access my Blueyonder e mail for 2 weeks now. I have tried the recommended fixes to no Avila and am told I might wait for an hour to have someone answer my call. £80 a month for a broken service is a bit on the steep side

  • mrwilkinson1979 Alan Wilkinson (@mrwilkinson1979) reported from Widnes, England

    @virginmedia still waiting for contact or a method I can use to contact. Disgusting service! Happy to take my money

  • mrsyozzer1 Sara Hughes❤🦁 (@mrsyozzer1) reported from Birkenhead, England

    Yes annoyingly intermittent service, any idea when it'll be sorted @virginmedia

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home

  • ste19410949 ste donnelly (@ste19410949) reported from Widnes, England

    @virginmedia got to be worst service around all down again time to cancel I think

  • 2013jamiepep James Pepperd (@2013jamiepep) reported from St Helens, England

    I don't have an ariel or freeview I rely on your piece of shit @virginmedia #VirginMedia

  • ZHaxhifazliu Zeliha Haxhifazliu (@ZHaxhifazliu) reported from Liverpool, England

    @vmbusiness at this current time working from home under so much stress and pressure the last thing you need is your broadband playing up. This is not acceptable we ate paying for a service which is currently nonexistent. Wifi goes down every 5 min. Please can you look into this

  • TLClassless Ben 🌶️ (@TLClassless) reported from Birkenhead, England

    @Jack1295 @DanCrea_ @virginmedia Yeah pretty much what Jack said, other intro prices for a lesser package also weren't as good, v sad. Yeah I've been thinking about doing an overhaul of my whole network, this might be the time to take the dive 😂

  • mrwilkinson1979 Alan Wilkinson (@mrwilkinson1979) reported from Widnes, England

    @virginmedia yet again I’m let down... WiFi gone while watching a film! But hey, you can’t be arsed answering customers issues!

  • shmike07 michael allen (@shmike07) reported from Seaforth, England

    @III_VIII_I @virginmedia I work for another provider,it never drops below 60mb anytime day or night so it’s possible to do it. Over subscribed in your area.

  • KathyyyLouiseee Kathy Louise (@KathyyyLouiseee) reported from Liverpool, England

    @virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)

  • helen_c_murphy Helen C Murphy (@helen_c_murphy) reported from Liverpool, England

    @virginmedia having issues with connectivity & slow speed. I'm working from home & this is causing me a LOT of stress. I still have targets. Hard to do when the internet is crawling & up & down like a yoyo. Been like this for 2 weeks. Diagnostics say no problem 😥😭

  • colinlit colin littlejohns (@colinlit) reported from Liverpool, England

    @virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling

  • ste19410949 ste donnelly (@ste19410949) reported from Widnes, England

    @virginmedia got to be worst internet service going time to get rid I think 💩💩💩

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    @JacobAlderHam @virginmedia Shocking isn’t it mate, I’ve not been able to use streaming devices or gaming devices for a few weeks without constant spikes and buffering. I pay for 200 down and receive about 40... so much packet loss. Shambles.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • myMTV1234 𝐦𝐲𝐌𝐓𝐕 (@myMTV1234) reported

    @virginmedia I wrote given 30 day's it was ignored I then paid another month and which was taken on the 13th I was told service will be disconect on the 5th ...but instead Virgin ran another bill .... Iv been adviced to report this to offcom now. Because your taken money I need for food.

  • ManikhamSharon Margy (@ManikhamSharon) reported

    @virginmedia, would you like me to pay my bill or not? I have just tried 4 times to pay it and can't no link has been sent when I have requested it tonight. Even though on the phone the automated service said a link had been sent to my mobile.

  • gallaghl0705 Lauren Gallagher (@gallaghl0705) reported

    @virginmedia COMPLAINT - no internet since lunchtime. I've been unable to work due to this. Told they aim to have it fixed by 22.30 for it to get to 22.30 and it be changed to 12.30 on the 28/02. Can you tell me when this will be fixed. I need this for working from home.

  • crazychimpjimbo James M (@crazychimpjimbo) reported

    @TheDarkJudge1 @virginmedia They don't actually care fullstop about customer service to existing customers you are just a legal binding contract from the moment you sign up!

  • RicoSmith_ Rico Smith (@RicoSmith_) reported

    Virgin Media has a garbage cancellation procedure where they try and extract as much data out of you whilst trying to offer you deals to stay. Do not sign up for their dark patterns.

  • gazbrisc Gary Paul Briscoe ( 💬🍪 ) (@gazbrisc) reported

    @virginmedia Thank you. I shall see what a new customer with @sky can get rather than an existing loyal customer with @virginmedia for the record I am out of my monthly contract and only rolling on month by month so can anything be done with that ??

  • gazbrisc Gary Paul Briscoe ( 💬🍪 ) (@gazbrisc) reported

    @virginmedia I am paying £145 a month. Going up by £22 in April. For this ?? @virginmedia I have been a loyal customer for years.

  • BTNStu Stu Can Play At That Game (@BTNStu) reported

    @virginmedia Is this just a chat-bot? Calling CS was the start of all the trouble. 🙄🙄

  • davbeau David Beaumont (@davbeau) reported

    @virginmedia Do you honestly think it good customer service to expect customers to have a public conversation with you? Your other contact options are failing too and you are grossly overcharging my 83 year old mother whilst blocking all meaningful contact options. Apparently deliberately.

  • GavlarMushing Gavin Mushing (@GavlarMushing) reported

    @virginmedia So when will this issue be resolved then? I work from home and need a stable connection. You’ve apologised since the 11th of Feb but not done anything about it.