Virgin Media Outage Report in Formby, Sefton, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Formby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Formby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 20: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (34%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Formby, Sefton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, Bretherton and Southport.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Formby, England
Latest outage, problems and issue reports in Formby and nearby locations:
-
Helen C Murphy
(@helen_c_murphy) reported
from
Liverpool, England
@virginmedia having issues with connectivity & slow speed. I'm working from home & this is causing me a LOT of stress. I still have targets. Hard to do when the internet is crawling & up & down like a yoyo. Been like this for 2 weeks. Diagnostics say no problem 😥😭
-
Ben 🌶️
(@TLClassless) reported
from
Birkenhead, England
@Jack1295 @DanCrea_ @virginmedia Yeah pretty much what Jack said, other intro prices for a lesser package also weren't as good, v sad. Yeah I've been thinking about doing an overhaul of my whole network, this might be the time to take the dive 😂
-
Zoey
(@zozzaballs) reported
from
Birkenhead, England
@SophieMEdwards @virginmedia Ours was the same, someone came out and fitted a booster few weeks ago but even that sometimes goes off. But this week it’s been awful
-
trevor jones
(@trev0rj0nes) reported
from
Southport, England
@virginmedia still no contact. Help me out here will you
-
Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
@JacobAlderHam @virginmedia Shocking isn’t it mate, I’ve not been able to use streaming devices or gaming devices for a few weeks without constant spikes and buffering. I pay for 200 down and receive about 40... so much packet loss. Shambles.
-
soph
(@imsophieeee) reported
from
Birkenhead, England
@virginmedia says there’s no known issues in my area, yet my internet has been down for the past 20 minutes :(
-
Kathy Louise
(@KathyyyLouiseee) reported
from
Liverpool, England
@virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)
-
colin littlejohns
(@colinlit) reported
from
Liverpool, England
@virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling
-
Dr Jane F. Wilkinson
(@chlamityjane) reported
from
Wallasey, England
Just tried to contact @virginmedia as we have no WiFi even tho the signal looks strong & like we’re connected - nil. Using data now. In a horrible circuit of click this then that.... come back to same ‘contact us’ page! 😩 An update please @virginmedia !
-
michael allen
(@shmike07) reported
from
Seaforth, England
@III_VIII_I @virginmedia I work for another provider,it never drops below 60mb anytime day or night so it’s possible to do it. Over subscribed in your area.
-
Sara Hughes❤🦁
(@mrsyozzer1) reported
from
Birkenhead, England
Yes annoyingly intermittent service, any idea when it'll be sorted @virginmedia
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home
-
Robert Buckley
(@robbuc10) reported
from
Birkenhead, England
@virginmedia Sort out you’re broadband issues as this has been going on now for over 2 weeks !!!!!!!
-
Tom Kelly
(@topbalcony) reported
from
Seaforth, England
@virginmedia I have been unable to access my Blueyonder e mail for 2 weeks now. I have tried the recommended fixes to no Avila and am told I might wait for an hour to have someone answer my call. £80 a month for a broken service is a bit on the steep side
-
Clare B
(@clarebellla) reported
from
Liverpool, England
@stuart_harris91 @HighamSteve @virginmedia I never mentioned compo. My daughter works from home as well as myself now and it interrupted us yesterday so was just checking it was working before I went to bed last night.
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Please give me the contact address I guess I will compile the complaint in full and send it to whom ever overseas Virgin’s false advertising, breach of contract and not fit for purpose service I cannot see that Virgin give a toss about their customers or trying to sort internet
-
Kim Shelley
(@KimmyLFC) reported
from
Seaforth, England
@virginmedia is shit, all the channels have gone off and this is the second time we have got to reboot it, not happy 😡😡😡
-
Zeliha Haxhifazliu
(@ZHaxhifazliu) reported
from
Liverpool, England
@vmbusiness at this current time working from home under so much stress and pressure the last thing you need is your broadband playing up. This is not acceptable we ate paying for a service which is currently nonexistent. Wifi goes down every 5 min. Please can you look into this
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away
-
Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Great service from online service (text) and very helpful call from technical support today from @virginmedia, new hub on way to hopefully resolve issues #customerservice #FirstWorldProblems
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Karl F
(@kazfla) reported
@virginmedia My Internet service is currently down due to local essential works. Will I be receiving a credit on my account for the time the service is unavailable?
-
jiggy jai
(@j1ggy_j) reported
@virginmedia @Ofcom @MartinSLewis virgin how long am I expected to wait? Considering this is ticket is from 18th Jan. I also believe I have figured out with the problem is as I am fed up of if not being able to communicate.
-
LTee
(@LaurenTee13) reported
If you're switching broadband, avoid @virginmedia ! No broadband, should have been installed on 5th April. Didn't show. Rescheduled for 22nd but told it'd be earlier then called us liars. Made a complaint over a week ago, told us they'd call back within 48hrs, still waiting 🤬
-
Dani HeadCase
(@Dani_HeadCase) reported
@virginmedia The broadband is on now. But it wasn’t all morning. No one fixed this. It just came back. This is my problem it just goes off and comes back on hours later. Sending a technician does nothing because it’s intermittent.
-
Derek Turpin
(@thedelboy) reported
@virginmedia Hi thank you for your help anyway ! "You Listened " that's all I wanted the Lady to do yesterday if you are able listen to the conversation I had with her yesterday! + you will see why I won't call customer service again! Unless it's to cancel my contract next year.had enough.
-
Roxi F
(@MRFStarz) reported
@virginmedia Tried to get a quote for a new customer package online but had to leave my details… I’ve heard nothing?
-
Lydia Doyle
(@lydiadoyle113) reported
@virginmedia our installation date has been cancelled so many times still 2 months without wifi- offered complimentary dongle which money is being taken out of my account for - you said you would refund STILL not recieved - worst run company ever
-
Mr.E
(@MrKenE) reported
Virginmedia yet again cancel my install I am so sick of this companies disorganised process. Departments are unable to talk to each other thus making it impossible to solve problems.
-
Dani HeadCase
(@Dani_HeadCase) reported
@virginmedia We pay for 24/7 support and we’re not getting it. We’re not getting any support. At all.
-
Dani HeadCase
(@Dani_HeadCase) reported
@virginmedia Yes I have. I’ve also reset / switched off and on again the hub 3 times. Two hours on a what’s app coversation and gave up. Tried to call to put in a complaint. Disconnected every single time. I’m neurodiverse repeating myself is triggering. Your staff are rude.