Virgin Media Outage Report in Formby, Sefton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Formby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Formby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Formby, Sefton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Southport, Prescot, Birkenhead, Roby, Aintree Village, Wallasey and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Southport |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Formby, England
Latest outage, problems and issue reports in Formby and nearby locations:
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Acko
(@Acko_79) reported
from
Liverpool, England
In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia
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Mohamed Farah
(@MoLegend) reported
from
Liverpool, England
I’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****
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*scousenat😘
(@scousenat) reported
from
Liverpool, England
@virginmedia Via text messages and phone calls and get no where ...I was told an engineer was visiting it never happened lodged a complaint and heard nothing back I went out of this contract now
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Phillip™
(@HenninghanFiD) reported
from
Seaforth, England
@virginmedia Alot are complaining bout outage. We all pay so much but lose internet on a regular basis. I had no tv, no phone, no net today, had to use my own net. In all as a virgin customer what are we paying for? To complain!
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piccl
(@pickle_2020) reported
from
Liverpool, England
@Acko_79 @virginmedia Upgrades apparently. Mines down too
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Al*
(@AlexioBailinho) reported
from
Liverpool, England
.@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁
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Concobhar Dochartaigh
(@Conor87) reported
from
Liverpool, England
@virginmedia I want to cancel my contract but can’t get through to anyone on the phone.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia your sales team are telling people that upgrading to 200 speed will fix WiFi issues. I was looking for a new deal but don’t want to sign up until it’s guaranteed I can get WiFi in more than 2 rooms. I live in a small 3 bed and I’m on my 2nd router which is worse
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Paul McDonough
(@Guitaraholic) reported
from
Liverpool, England
Hay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….
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Acko
(@Acko_79) reported
from
Liverpool, England
@spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too
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Phillip™
(@HenninghanFiD) reported
from
Liverpool, England
@virginmedia sort this outage out pls, we pay too much as it is so to have internet problems all the time is a joke. L20 area, no internet on cable or wifi. Ye gona lose customers for real.
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???
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Luke Cav
(@LukeCav) reported
from
Liverpool, England
@virginmedia how longs the internet going to be down in the L8 area of liverpool?
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Rachel Hennessey
(@rehennessey) reported
from
Seaforth, England
Hi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied
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Paul McDonough
(@Guitaraholic) reported
from
Liverpool, England
@virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia 1 tv went off showing error code. Other tv working. On website tried to sort with code. Didn't work, phoned 150 no luck as told service closed. On website it states Saturday 8-8pm. Not impressed as was on red button watching tennis. I need my big screen.
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Rachel Hennessey
(@rehennessey) reported
from
Seaforth, England
@virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SlyCat
(@SlyCat) reported
@virginmedia After 2 hours your bot terminated the connection without me having spoken to anyone. Pretty awful for a retentions department. What's the wait time like on phone?
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia @Ofcom No I’ve spoke to several operators (all nine English) about it and not one has been able to help in 2yrs, just been paying £140 every month for the last 2yrs with an outstanding balance after 20yrs of loyalty,every month u ask for £260 but I pay 140 to keep my service on
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia There’s been a problem with my Billing for over 2yrs, been a customer for 20yrs, im getting charged £140 every month,outstanding balance of 263 has been on there for over 2yrs,you have not helped thorough pandemic and now cost of living crisis,there’s ZERO customer care @Ofcom
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jess
(@floofyscorp) reported
virgin media trying to force us back into the office by having random service outages during the work day
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia Well that ain’t good enough is it?? There’s a communication problem with ur call centres, you have the worst call centres in business,ur renowned for it,these people you have working there CANT UNDERSTAND ENGLISH !!! And this is ur response?@Ofcom @WFTO_FairTrade
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cath
(@xoCathryn_) reported
Virgin Media are the biggest crooks wtf £70/M for internet?!???! I will hotspot the whole house
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kam
(@kam67577077) reported
@virginmedia absolutely disgusting customer service, from the call centre staff.
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KMT
(@kaomt) reported
@virginmedia Simple solution, stop selling packages.
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Gordon
(@GordonsTaxis) reported
@virginmedia I'm going to complain to @Ofcom as well. This service is absolutely terrible
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia There was zero response to it is my point, I pleaded with the caller for help in a very hard situation and she couldn’t understand the situation,she just kept saying clear the balance clear the balance, I pay 140 EVERY month for the last 2yrs and my bill still sits in areas