Virgin Media Outage Report in Seaforth, Sefton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Seaforth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Seaforth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Seaforth, Sefton, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, St Helens, Wallasey, Upton, Prescot, Widnes, Prenton and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Liverpool |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
TV | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Seaforth, England
Latest outage, problems and issue reports in Seaforth and nearby locations:
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catherine
(@1972CW1972) reported
from
Garston, England
@virginmedia seriously listening to stupid music for 12 minutes, gets thru, told to hold and then cut off 😫
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.
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catherine
(@1972CW1972) reported
from
Garston, England
@virginmedia That’s the number I’ve been on hold to, then got cut off. I have 3 phone acc, TV, broadband and a business acc. I just want to cancel one sim and it seems impossible
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.
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Col
(@colefc1) reported
from
Seaforth, England
@virginmedia Sorted I’ve since been contacted over the issue I’ve got and hope it will be resolved I really think you need to sort some kind of UK call centre no offence meant to any others overseas centres thank you!!
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be
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Karl Robinson
(@KRobbo1982) reported
from
Liverpool, England
@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
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Buttery Keith
(@75jacko) reported
from
Runcorn, England
Superfast broadband you say @virginmedia but no connection for virtually the past 2 days in the WA7 area. Each time a time is set for fix estimate it changes by an hour or even more, last night extended from 11pm to 8am and now saying 10.05am. Not good enough!!!! #shambles
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!
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Michael
(@moore12_michael) reported
from
Heswall, England
@virginmedia your network has been down most of the day to more than just some of your customers!! My 12 year old daughter unable to phone/message me and I’m unable to track her T1 diabetes levels which requires data. Shocking you are not treating this with higher priority!
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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jmcloughlin
(@jmcloughlin) reported
from
Liverpool, England
ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
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Col
(@colefc1) reported
from
Seaforth, England
Advise anyone not to use virgin media there customer service is atrocious find yourselves a better internet service supplier ..
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less
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Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net
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Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
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Iain Dyer
(@IainMichaelDyer) reported
from
Garston, England
@virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Dunthorne
(@IanDunthorne) reported
@virginmedia That doesn't help my son having a GCSE zoom call this evening with no Internet (ie can't attend). Why is your infrastructure so poor? I never had any issues with Sky.
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Jerb
(@Jerb2810) reported
@AlisonJonesy @virginmedia Are you in North West Kent? Ours has been down for this exact time too and haven't seen many people complaining about it, can't tell if it's just us or wider issue
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bernard
(@zI4ltY6GUpw74AE) reported
@virginmedia For the FOURTH time in 3 weeks my landline is not working..no dial tone. An email from Virgin says a fault in my area is now fixed...rubbish because my landline is STILL nor working. This Virgin service is useless and I think I'l, be moving everything over to Sky
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Ethan
(@DEMO__E) reported
@virginmedia trying to login into my mobile account is a absolute joke reset password doesn’t work try logging in doesn’t work does anything at virgin work.
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bernard
(@zI4ltY6GUpw74AE) reported
@virginmedia A socket. I think youve missed the point. There seems to be a CONTINUAL problem in this area which the engineers seem unable to fix PERMANENTLY. I need my phone for poor health reasons so I need 24 hour access
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jayden
(@nameisjayden) reported
@virginmedia So I may change sim but I’ve had problems nowhere else last few weeks
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Ruby_Rosalie 🌹
(@Ruby_Rosalie91) reported
Looking to change our internet provider since @virginmedia can’t seem to identify the problem. Just had an engineer come out to say well you’re getting 300-400mbps you don’t need more than that.. Ok but we’re paying for 1000 with a speed guarantee of 568.. 👀
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Robbie Stallyns
(@RStallyns) reported
@virginmedia Last night's game the same. Houston @ Boston ALCS Game 4 from BT Sport at 1am today. Big chunk at the end of the game cut off. I'm going to record on my own box and record the next programme after to get the games now. They really need to fix it, very annoying on demand. Cheers!
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Ian Dunthorne
(@IanDunthorne) reported
@virginmedia That doesn't help my son having a GCSC zoom call this evening with no Internet (ie can't attend). Why is your infrastructure so poor? I never had any issues with Sky.
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Rishi - Investor
(@AngelInvestorUK) reported
@TradingTin @virginmedia The state of effective customer service from large companies is at an all time low... AI customer service and virtual chat bots are more effective than most call centers. Sorry to say it