Virgin Media Outage Report in Upton, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Upton come from postal codes CH49.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Upton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Upton, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Ellesmere Port, Birkenhead, Wallasey and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Upton, England
Latest outage, problems and issue reports in Upton and nearby locations:
-
heather
(@heatherjoy3) reported
from
Ellesmere Port, England
@virginmedia no broadband Ch66 2rz. Checked service status and rebooted. Please help.
-
BrightLightGames
(@BrightLitegames) reported
from
Liverpool, England
@virginmedia Internet is down AGAIN, Queue the automated twitter response. Time to find a new provider I think!
-
Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip
-
HLM
(@HelenLMoran) reported
from
Garston, England
@virginmedia There was apparently a local fault that is now showing as resolved. However the WiFi painfully slow and times out
-
Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service
-
Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡
-
Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Look. Same again, Joke of a company. Wish id NEVER gone with Virgin. Sorry kids, cant watch the rest of the film on family night because our internet is ****.
-
Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡
-
Dave Kelly
(@davekellydj) reported
from
Liverpool, England
@vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor
-
Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours
-
Sonia
(@soniaagnew1) reported
from
Liverpool, England
Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned
-
PV
(@pven91) reported
from
Liverpool, England
@virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.
-
Col
(@colefc1) reported
from
Seaforth, England
@virginmedia Sorted I’ve since been contacted over the issue I’ve got and hope it will be resolved I really think you need to sort some kind of UK call centre no offence meant to any others overseas centres thank you!!
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits
-
MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia No. I work, so don’t have a spare hour during the day. I’ll call to cancel when I can fit it in. £120 odd per month should enable me to watch a recording.
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill
-
Libby Keane
(@libbyjaynekeane) reported
from
Liverpool, England
@EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever
-
michelle orrelljones
(@Classychick65) reported
from
Birkenhead, England
@virginmedia Been disconnected by yourselves without requesting to cancel my service. No call back as promised, spent an hour on phone earlier to be told might be 72 hours until anything can be done after 20 years of loyalty I think I merit more than this shoddy treatment
-
Philip Nam
(@MiniP82) reported
from
Wallasey, England
@virginmedia There is a reported TV issue but no mention of an issue with broadband
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Wayne Barrow
(@WaynePBarrow) reported
@El78790319 @virginmedia For us, this just added to a long list of other issues, we spoke to about 15 different people until we found one person who actually did their job. But they’re awful!
-
E M M A • B 💛
(@emmabevan_13) reported
@virginmedia Thank you for that but it shouldn’t have to take me a tweet to get my issue resolved when it shouldn’t have happened in the first place! Just feel disappointed & trapped now!
-
Sarah K
(@ChiefOfOverIt) reported
@virginmedia I spent 45mins on the phone this morning for them to say the service shows fine. The technician that came said that you guys cannot always see the same thing. The box across from my house is covered in a big grey cover. It needs resolving outside he said
-
Phil O'Neill
(@DJPhillyO) reported
@virginmedia Please fix your mobile data issues. It has now been a week of intermittent issues on 4G. 2 other household members are also experiencing issues on 4G. When will this be fixed? Any refunds likely to be issued for the lack of poor service?
-
Lauren Hymas
(@Xuquelina) reported
@virginmedia We've tried it won't let us speak to a physical person. Just says they know there's an issue in our postcode and directs us to the website. No further details
-
chris forsyth
(@thegabbycabby) reported
@virginmedia and now I either have to find the money that I don't have to pay for a service I don't have. Get your act together I've been with you for years but mit for much longer as it's like you don't care. #poorcustomerservice.
-
Wayne Barrow
(@WaynePBarrow) reported
@El78790319 @virginmedia Nope! They’ve been useless. My parents are both deaf and the only contact I have with them during covid is FaceTime. Virgin just don’t seem to care about this issue 🙄
-
chris forsyth
(@thegabbycabby) reported
@virginmedia you need to get your call centre staff to explain things properly. I downgraded due to financial and health and wasn't told it's yet another month in front even thought I will lose that part of the service in 2 days. Absolutely raging.
-
Dagmar Noe
(@dagmardnoe) reported
@virginmedia Being diverted daily to 3/4 people that don’t know what they are doing really doesn’t help!
-
Jay Podesta
(@JayPodesta) reported
Hey @virginmedia just lost all my services - tv & broadband. Can see one of your ‘experts’ down by the box in the street. Please have a word ASAP.