Virgin Media

Virgin Media Outage Report in Upton, Metropolitan Borough of Wirral, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Upton come from postal codes CH63, CH49, CH61 and CH62.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Upton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Upton, Metropolitan Borough of Wirral, England 09/05/2025 16:15

September 05: Problems at Virgin Media

Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Upton, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Ellesmere Port, Birkenhead, Prenton, Roby, Greasby, Aintree Village and Wallasey.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Upton, England

Latest outage, problems and issue reports in Upton and nearby locations:

  • giaxclarke gia clarke ⚡️⚡️ (@giaxclarke) reported from Liverpool, England

    Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia

  • JuiceTerry9 The Clawless Lobster 🦐 (@JuiceTerry9) reported from Garston, England

    @AidyDews @ALANMYERSMEDIA @virginmedia That’s exactly what happened to me. Upgraded to 500mg and the speed/coverage got worse. They ended up giving me 1 Gig for the price of 500mg & a hub4 because they couldn’t fix it. Took me about 10 hours & years off my life to sort out. Nightmare.

  • liverlas sarah ellingham (@liverlas) reported from Liverpool, England

    @virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough

  • psanders1976 paul sanders (@psanders1976) reported from Seaforth, England

    @virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though

  • philtrucker1510 Phillip (@philtrucker1510) reported from Birkenhead, England

    Your customer service is shocking @virginmedia

  • tonycarroll14 Tony Carroll (@tonycarroll14) reported from Liverpool, England

    @virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call

  • philtrucker1510 Phillip (@philtrucker1510) reported from Birkenhead, England

    @virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems

  • jm_donnelly James Donnelly (@jm_donnelly) reported from Birkenhead, England

    Not just me then? Twitter tells me everything I need to know @virginmedia your broadband is unreliable, has been unreliable for weeks & I feel like i’m wasting money. No this isn’t an isolated issue you just need to pull your finger out & stop ruining my evenings its 2020 ffs!

  • JuiceTerry9 The Clawless Lobster 🦐 (@JuiceTerry9) reported from Garston, England

    @ALANMYERSMEDIA @virginmedia Absolutely incompetent. Takes an hour to speak to someone, they then tell you you’re through to the wrong dept and pass you back in the queue. Took me 2 months to sort my internet out recently. Awful service.

  • Anupdesh_UC SharmaUC (@Anupdesh_UC) reported from Liverpool, England

    @virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received

  • the_eporter 𝕿𝖎𝖒 𝕷𝖞𝖙𝖍 (@the_eporter) reported from Ellesmere Port, England

    @virginmedia Hello, myself and a friend are having problems with our remotes not working with our virgin media boxes and would like to know how we can get replacements. Tried contacting on the phone. If there is another number or email we can use could you please forward? Thanks

  • richdavies123 Rich (@richdavies123) reported from Ellesmere Port, England

    @virginmedia please can you fix the terrible signal/interference on the Joshua v Pulev PPV. Ive just missed a whole round of the Bakole fight!!

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today

  • NatashaVic Capitã Nat (@NatashaVic) reported from Hoylake, England

    @virginmedia I just moved home and I transferred my services. They said everything would work fine but it’s not happening. I’ve been trying to contact your helpdesk both by phone n live chat the entire morning without success Help me please I need the internet as I work from home

  • torisprung Tori Sprung (@torisprung) reported from Liverpool, England

    @SkyHelpTeam We haven’t been booked in. Following some quick and informative enquiries, @virginmedia can install a new service in 3days; yet, a @SkyUK engineer can’t come out to us for over a week? When we pay a monthly small fortune, this all feels like terrible customer service

  • smiggerpaul Paul Smith ✋ (@smiggerpaul) reported from Seaforth, England

    @virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?

  • joanreece jo m b (@joanreece) reported from Liverpool, England

    @virginmedia why is your internet so rubbish? We get a bit of rain and wind and the whole TV goes off with no connectivity its woeful. We have sat here for a few hours now with no tv at all and were paying £49 a month for wifi that doesnt work!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • myMTV1234 𝐦𝐲𝐌𝐓𝐕 (@myMTV1234) reported

    @virginmedia I wrote given 30 day's it was ignored I then paid another month and which was taken on the 13th I was told service will be disconect on the 5th ...but instead Virgin ran another bill .... Iv been adviced to report this to offcom now. Because your taken money I need for food.

  • ManikhamSharon Margy (@ManikhamSharon) reported

    @virginmedia, would you like me to pay my bill or not? I have just tried 4 times to pay it and can't no link has been sent when I have requested it tonight. Even though on the phone the automated service said a link had been sent to my mobile.

  • gallaghl0705 Lauren Gallagher (@gallaghl0705) reported

    @virginmedia COMPLAINT - no internet since lunchtime. I've been unable to work due to this. Told they aim to have it fixed by 22.30 for it to get to 22.30 and it be changed to 12.30 on the 28/02. Can you tell me when this will be fixed. I need this for working from home.

  • crazychimpjimbo James M (@crazychimpjimbo) reported

    @TheDarkJudge1 @virginmedia They don't actually care fullstop about customer service to existing customers you are just a legal binding contract from the moment you sign up!

  • RicoSmith_ Rico Smith (@RicoSmith_) reported

    Virgin Media has a garbage cancellation procedure where they try and extract as much data out of you whilst trying to offer you deals to stay. Do not sign up for their dark patterns.

  • gazbrisc Gary Paul Briscoe ( 💬🍪 ) (@gazbrisc) reported

    @virginmedia Thank you. I shall see what a new customer with @sky can get rather than an existing loyal customer with @virginmedia for the record I am out of my monthly contract and only rolling on month by month so can anything be done with that ??

  • gazbrisc Gary Paul Briscoe ( 💬🍪 ) (@gazbrisc) reported

    @virginmedia I am paying £145 a month. Going up by £22 in April. For this ?? @virginmedia I have been a loyal customer for years.

  • BTNStu Stu Can Play At That Game (@BTNStu) reported

    @virginmedia Is this just a chat-bot? Calling CS was the start of all the trouble. 🙄🙄

  • davbeau David Beaumont (@davbeau) reported

    @virginmedia Do you honestly think it good customer service to expect customers to have a public conversation with you? Your other contact options are failing too and you are grossly overcharging my 83 year old mother whilst blocking all meaningful contact options. Apparently deliberately.

  • GavlarMushing Gavin Mushing (@GavlarMushing) reported

    @virginmedia So when will this issue be resolved then? I work from home and need a stable connection. You’ve apologised since the 11th of Feb but not done anything about it.