Virgin Media Outage Report in Upton, Metropolitan Borough of Wirral, England
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The latest reports from users having issues in Upton come from postal codes CH49.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Upton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Upton, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Ellesmere Port, Birkenhead, Wallasey and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Upton, England
Latest outage, problems and issue reports in Upton and nearby locations:
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
Your customer service is shocking @virginmedia
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia
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The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@ALANMYERSMEDIA @virginmedia Absolutely incompetent. Takes an hour to speak to someone, they then tell you you’re through to the wrong dept and pass you back in the queue. Took me 2 months to sort my internet out recently. Awful service.
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though
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Paul Smith ✋
(@smiggerpaul) reported
from
Seaforth, England
@virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?
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Tori Sprung
(@torisprung) reported
from
Liverpool, England
@SkyHelpTeam We haven’t been booked in. Following some quick and informative enquiries, @virginmedia can install a new service in 3days; yet, a @SkyUK engineer can’t come out to us for over a week? When we pay a monthly small fortune, this all feels like terrible customer service
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James Donnelly
(@jm_donnelly) reported
from
Birkenhead, England
Not just me then? Twitter tells me everything I need to know @virginmedia your broadband is unreliable, has been unreliable for weeks & I feel like i’m wasting money. No this isn’t an isolated issue you just need to pull your finger out & stop ruining my evenings its 2020 ffs!
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The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@AidyDews @ALANMYERSMEDIA @virginmedia That’s exactly what happened to me. Upgraded to 500mg and the speed/coverage got worse. They ended up giving me 1 Gig for the price of 500mg & a hub4 because they couldn’t fix it. Took me about 10 hours & years off my life to sort out. Nightmare.
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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jo m b
(@joanreece) reported
from
Liverpool, England
@virginmedia why is your internet so rubbish? We get a bit of rain and wind and the whole TV goes off with no connectivity its woeful. We have sat here for a few hours now with no tv at all and were paying £49 a month for wifi that doesnt work!!!
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paul sanders
(@psanders1976) reported
from
Seaforth, England
@virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off
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Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
@virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems
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sarah ellingham
(@liverlas) reported
from
Liverpool, England
@virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia I know that it says there are issues in the area
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Capitã Nat
(@NatashaVic) reported
from
Hoylake, England
@virginmedia I just moved home and I transferred my services. They said everything would work fine but it’s not happening. I’ve been trying to contact your helpdesk both by phone n live chat the entire morning without success Help me please I need the internet as I work from home
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SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
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𝕿𝖎𝖒 𝕷𝖞𝖙𝖍
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia Hello, myself and a friend are having problems with our remotes not working with our virgin media boxes and would like to know how we can get replacements. Tried contacting on the phone. If there is another number or email we can use could you please forward? Thanks
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adoption.Adventures
(@AdoptionAdvent1) reported
@virginmedia I’ve seen poor customer service but wow, yours is taking the lead right now. I’ve been in a “chat” with your “customer service” team for 36 hours and still nothing getting any reasonable response! Shocking!
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Ritika Kalia
(@bhardwar) reported
@virginmedia No one could fix the issue and get channel 800 working for us. Just kept transferring the call from one department to another. If you check my account you will see how much time I have wasted trying to fix and then cancel this issue!
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Phil Begley.
(@yorkshirebegley) reported
Ok losing will to live, trying to to sort package with #virginmedia but easier to get visit with Pope. 3 hours yesterday and hour today, soon as sent to relations team, relation stops, no answer at all. He's out of contract shortly, so will just cancel direct debit for him.
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🇪🇺 David Harman 🇪🇺 No Rules 4 Me
(@david_harman_uk) reported
@virginmedia Do your overpaid bosses really think this is a good time to increase the prices by an obscene, inflation-busting amount at this time? @ofcom why does #virginmedia allow to do everything online EXCEPT cancel their services, this obviously isn't fair!
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Ritika Kalia
(@bhardwar) reported
@virginmedia After all the back and forth calls I asked them to cancel the contract as you can’t provide the service I need but I was told that I will still have to pay £58 for 17 months! 😐
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Ritika Kalia
(@bhardwar) reported
@virginmedia We asked the agent that we needed the pack that supports Voot app (channel 800). We were given asiana pack, only to find out that we need to add Desi pack on top to use Voot. Which was still fine, the problem is that on our box we can't see channel 800 or voot app at all.
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Andrew Burns
(@andrewb_63) reported
@virginmedia want a system that cares about customers been with you 12 years never had anything extra no the service is down for days
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Neenee 💚🤍💜
(@NeeneeNugget) reported
@virginmedia I'm a new customer and I've changed my mind about some of the features I'd like in my package pre install (18th).
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Andrew Burns
(@andrewb_63) reported
@virginmedia any you don't want to admit your system has a serious problem seriously looking at other providers
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Erica Wilson
(@EricaWi35388211) reported
@virginmedia can you advise what the issue is in belfast BT5? Suddenly lost all connection and can’t even get anything via service status on your website?