Virgin Media Outage Report in Upton, Metropolitan Borough of Wirral, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Upton come from postal codes CH63.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Upton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Upton, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
||
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Upton |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Upton, England
Latest outage, problems and issue reports in Upton and nearby locations:
-
Joanne Johnson
(@Joanneincrosby) reported
from
Liverpool, England
@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
-
Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Why have you rang me twice today offering to fix my broadband issues when I HAVE NOT called to report any??? Cold calling at its finest!
-
Andy Milburn
(@AndrewGMilburn) reported
from
Garston, England
Wifi down intermittently for 24 hours now @virginmedia and no checks or fixes help. Everything plugged in properly. Next available appt is Thursday morning - I work from home FFS what am I supposed to do until then??? #poor Can't even speak to anyone. #shambles
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
-
KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
-
Graeme Bamber
(@gbam86) reported
from
Liverpool, England
@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
-
KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
-
Andy Dunbar
(@Andy_Dunbar) reported
from
Liverpool, England
@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
-
KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
-
KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
-
Ann_1878
(@Toffeegirl13) reported
from
Halewood, England
@MachinegunSi @virginmedia Yeah same here Si, never had any problems but the past 12 months or so been shite
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
-
Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
-
Ann_1878
(@Toffeegirl13) reported
from
Halewood, England
@MachinegunSi @virginmedia Been ****** awful lately, sick of it. Think I'm gonna serve them
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
-
Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Try to contact @virginmedia on there faulty mobile service or wifi but call keeps ending without me doing any thing
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I deleted the apps from my phone to reinstall and try again but now they won’t download and my friend has the same issue of not the account holder when he is on app
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
-
Charlotte
(@charl_middo) reported
from
Liverpool, England
@ThreeUKSupport hey 3, both me and my husband have 3G or below 90% of the day at the moment (5-6weeks now) and with @virginmedia also being down we can’t do anything, yet the network coverage says it’s fine… are there any issues in the L9 area for 4G?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
AnthonyPerry
(@Anthony_J_Perry) reported
@virginmedia They couldn't really help, because they couldn't get past the security questions. I gave the correct answers (I used the letter they sent that arrived today, and have my contract details online). So, I have no idea... They said an engineer would ring before they arrive? Nothing
-
Sabella
(@Sabellasadiva) reported
@virginmedia Please forward my complaint on. Just Over a month I’ve been a customer and the amount of stress I’ve had over rubbish WiFi and the billing amount and the last adviser I spoke to was not very apologetic. Your system,your advisors or both need a revamp asap. A lot of mistakes.
-
Neil Harrington
(@NeilHar66768972) reported
@virginmedia well Virgin you really are awful! Requested transfer of broadband in June, had to wait a month, cancelled by virgin with no explanation. Rescheduled by me, changed by Virgin again today, no apology! No effort to resolve, you’ve really cracked customer service!!
-
Jay
(@JayJayUk2021) reported
@virginmedia the reason I can’t take it with me is parents already have VM they have just upgraded to over £100pm due to me moving in they have been with you over 25 years so I can’t ask them to cancel theirs for me to have mine in this house not impressed (2/2 Cont)
-
sM0k3sT4k
(@smokestak) reported
@virginmedia I'll have to wait, but I'm trying to help a client with their IT issues.
-
sally jones
(@salimarie1) reported
@virginmedia what the HELL YOUR SERVICE IS AN ABSOLUTE DISGRACE! The PHILIPPINES,CUSTOMER SERVICES IS ABSOLUTELY CRAP 💩!!!!
-
Sprout
(@Im_sprouticus) reported
@virginmedia must have the worst website in the world. Nothing works unless you want to upgrade which is obviously a deliberate design feature
-
Charlie Parkes
(@t2nafish77) reported
@virginmedia I’ve been waiting in all day for a delivery and even though I have spoken to 6 different people nobody has been able to tell me anything. I then spoke to Yodel and they have no record of the tracking number at all. You never fail to disappoint!
-
Daniel 💙
(@AGlitchedPixel) reported
@virginmedia are awful, please do not sign up to their scams. The most stressful phonecall ever only for my problem to not be solved. Instead they insisted I pay more. Stay well away. Will be cancelling.
-
Paul Peatroy
(@PaulPeatroy) reported
@virginmedia How can I log in to my account when the service is down?? Maybe I should use a pen and paper, or should I call on a kindly neighbour and ask to use their broadband - in the hope that they have a more reliable service than yours.