Virgin Media Outage Report in Halewood, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Halewood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halewood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Halewood, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, Warrington, St Helens, Birkenhead, Liverpool, Runcorn, Widnes, Newton-le-Willows, Chester, Prenton, Wallasey, Prescot, Upton and Queensferry.
| City | Problem Type | Report Time |
|---|---|---|
 Ellesmere Port |
Internet | |
| Warrington |
TV | |
| St Helens |
||
| Birkenhead |
Phone | |
| Liverpool |
Total Blackout | |
| St Helens |
TV |
Community Discussion
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Virgin Media Issues Reports Near Halewood, England
Latest outage, problems and issue reports in Halewood and nearby locations:
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia paid £27 and the fight is ******* freezing wtf
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
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Adam Vials Moore
(@adam__moore) reported
from
Seaforth, England
@virginmedia No @virginmedia it seems like a local box issue (maybe a line / router - diagnostics suggest not) - but it's not the first time this week, and my 10 year old is now pretty good at fault diagnosis due to the frequency of the failures...
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Long conversation. There is definitely a problem which is not good as engineer was here Monday. Booked another visit for Friday evening. So no tv for me until Friday. Can't get Prime or Netflix. This is not satisfactory is it? I live alone, so I'm very angry.
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Hi John, I did that yesterday & the result was Virgin booked an engineer to attend Monday. However you texted this morning saying due to issues you had to cancel the Engineers visit that was booked for Monday. No further update or comms were given. What do we do? PLEASE HELP
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Stephen Smith M.D (Manic Depressive)
(@claimsseven) reported
from
Seaforth, England
Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Hi Guy's, we've had no broadband for 36 hours now and you've just text to say you've had to cancel our engineer call tomorrow! What's going on? No broadband and no communication
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AME
(@AMEB62) reported
from
St Helens, England
@virginmedia complaint about customer service and nuisance calls being received with no one on the line. Told I had been emailed to follow up complaint but no emails received. Appalling customer service #poorservice
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Done that and it says no known issues. Why have you cancelled our engineer visit tomorrow. Please help
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia Yeh if I want to sit in a queue for hours then get through to someone with no really English language skills! Virgin great when it works and awful if you ever have a problem ! Why don’t you call me?
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Marcas Seán Pádraic Ó Donnċú
(@MJPArmario) reported
from
St Helens, England
@virginmedia worse customer service I’ve ever experienced . Write to me and give me a number to contact and here I am on hold for 15 minutes . No messaging , no digital or chat options to resolve . Need someone who knows we’re in 21st century looking at your service model .
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Yes. I've checked the service status yesterday and twice today. I have screenshoted the result in my earlier tweet on this thread. What do I do now?
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡
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Lucinda Duffy
(@lucindaduffy12) reported
from
Newton-le-Willows, England
@virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!
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Jane Vickers
(@waveyjane) reported
from
Birkenhead, England
@virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I can't get Amazon Prime on 3 TVs now. There's a problem I can't solve. I need an engineer. Going to phone again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Spencer
(@JohnSpencerTV) reported
So if you can get through to virginmedia on the phone the leave guy will say after a mess about sure I'll sort the leave out, then you get a letter claiming it was a complaint, which har har if you can't through to them in 28 days will be dropped as no problem...
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Paul Furse
(@Fursey79) reported
@virginmedia The technician told me that it’s pointless buying a booster if your wi fi is not working properly??
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Lisa Wilson
(@lisawil) reported
@virginmedia hi, I requested a return kit to trade in my old phone but have not yet received it and it has been over a week now. I don’t want the value to go down because I haven’t returned it in time, please help.
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Craigo
(@_craigo) reported
@virginmedia Yes I’ve ran the tests. Sometimes says it’s fine. Sometimes says there’s an issue.
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michelle quinn
(@michqui) reported
@virginmedia Hi it’s still very up and down and very slow apparently a network fault in area and this this the fourth day plus my ongoing fault over last 3 weeks. I called today to make a complaint and I have given 30 days notice to disconnect however my service has still a fault
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Chirag Desai
(@chigzdesai) reported
Absolutely pathetic and disgraceful broadband service from @virginmedia !!!! Constantly cutting out and shocking speed!!
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Richard Meadowcroft
(@Postmanlondon) reported
@virginmedia Two issues I cannot log into my hub to change the security as I am being nagged to do and I am waiting and waiting for a booster for my music room
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Paul Freemantle
(@pdf1978) reported
@virginmedia been on hold again after speaking to two different people. Nearly 2 hours and still no one can help me reduce my services ffs. #shitservice
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Zubair Sharif
(@bluemoonjedi) reported
No Black Friday deals for existing customers @virginmedia ? Just been on the phone to your CS for over an hour to be told call back when contract ends in 4 weeks. Really bad CS. @MoneyTelegraph #BlackFriday
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The Unknown
(@TheUnknown_real) reported
@virginmedia Only if you can get me a even cheaper deal than what I'm on now, for a loyal customer of 15 years...