Virgin Media Outage Report in Halewood, Knowsley, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Halewood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halewood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Halewood, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Warrington, St Helens, Queensferry, Wallasey, Ellesmere Port, Chester, Upton, Prescot, Widnes, Prenton, Newton-le-Willows and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Warrington |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Halewood, England
Latest outage, problems and issue reports in Halewood and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia And another issue. Must be that time of the year when I seem to have numerous problems in a short time span. Now it’s saying incorrect password when trying to join the WiFi network (password hasn’t changed), or it’ll say there’s a connection problem to internet and a red button.
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough
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amy harvey
(@amy___harvey) reported
from
Maghull, England
@virginmedia Tv broadband media service NOT mobile
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened
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John Sharrock
(@metallicageek) reported
from
St Helens, England
Interwebz are down.. Another Sunday in @virginmedia land. I knew I should have kept that old Joanna ..
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia as an existing customer disgusted by experience my wife had ordering a new phone! Told delivered Thursday, worked from home, then advised by @YodelOnline it would be next Tuesday! Virgin day not down to them then receives a bill for end of the month #CustomerService
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Andrew Jones
(@x17aej) reported
from
Liverpool, England
@SkyHelpTeam shocking service. Iwithout any tv for over 30hrs. Technical fault & and no signal.I pay premium rates for this - the Weather is fine golf & cricket being played today most disappointed having left @virginmedia a few years ago and i need to go back to them now
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pet hen
(@HenseyP) reported
from
Seaforth, England
So virgin media sign a new deal with sky tv but still no sky atlantic and it seems this channel will never be on virgin ,,
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So service resumed around 3pm with an email confirming it. In the last 5/10 mins the wireless connection keeps disappearing off. It’ll return for a second or two, then drop again. Unsurprisingly your status checker says there isn’t an issue despite there clearly being one.
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Sean Sorby
(@SeanRSorby) reported
from
Liverpool, England
@virginmedia you’re broadband service is a disgrace. Constant reoccurring issues. Ur not paid for a service to work half the time you’re paid for it work all the time. Your help service is also a joke. Ppl reading canned responses, never really understanding or offer any reason😡
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Wendy Sinclair RN
(@wlasinclair) reported
from
Hindley, England
@virginmedia Yes I’ve tried a few times but I keep getting cut off when they don’t know how to deal with the query. I’ll keep trying and maybe someone will be able help!! Thank you 🙏
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia disgusted. Paid until 10th August but you are telling me I have to pay more as I haven’t returned the box yet.....it’s not 10th August yet! Wind your necks in your customer service stinks
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I don’t have a landline or a Virgin phone, I don’t want to rack up a huge phonebill calling you to sort out an issue on your side. I’ve now performed a factory reset and still not working. So I’ve ran the broadband test from my Virgin Media page and it says the equipment is off.
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Mike Roberts
(@mdrvideo) reported
from
Newton-le-Willows, England
Cant access my business website @virginmedia keep hanging up worst customer service ever #virginbroadband #useless
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Ah so now you’ve acknowledged there’s an issue in the area with a fix ETA of nearly 3am. So no broadband all evening. This happened last week too. This isn’t acceptable service levels.
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia so much easier to cancel direct debit without having to bother with a call
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia That’s not the point, I don’t want credit. I want a reliable service. And this isn’t reliable. My 4G service on my phone is more reliable than my home broadband. That’s not good.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@MJDeering) reported
@virginmedia For the last 15 days my wife has contacted you on at least separate 4 occasions regarding reducing our services, either we've been cut off or promised a call back that never happens. Can you get this sorted please.
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paul barnes
(@paulbar1958) reported
@virginmedia 2 days with constantly interrupted internet in OX12 area… any idea on a timeframe for return of service ?
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Stephen Lee (Insta.. @theneatstreetbarber)
(@Boxertess) reported
@virginmedia So at this point I've been on @WhatsApp with @virginmedia for 30 minutes. I've asked one question repeatedly and im still waiting for an answer! If my contract is up, lete leave. With customer service like this how can I be expected to stay?
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Nicole
(@Nicole050039555) reported
@virginmedia How can I get support to change my tv/broadband package without a phone or whatsapp?
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Tony B
(@TonyBuzzz) reported
@virginmedia RIP OFF. Been with you for over 25yrs (viaNTL). Have to continually ring every 18m for a discount. New customers always get better deals than loyal ones. Had enough - I've just CANCELLED the service. Will go with a supplier that does honest everyday prices - BYE BYE!
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Andy Chalkie Cook
(@chalkiewhite99) reported
@virginmedia shocking customer service! Very poor.
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ǝʇʎq∀ΛOH
(@iminfrontofyou) reported
@virginmedia can you tell me how much money your company has invested in maintaining your network per year for the last 2-5 years and how much do you plan to spend over the next 1-2 years?
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Tony B
(@TonyBuzzz) reported
@virginmedia Shame after 25yrs. Yor pricing is crazy. Fed up of being ripped off. Why should new customer get much better prices than loyal ones!!!!!!!!
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Andy Chalkie Cook
(@chalkiewhite99) reported
@virginmedia You see… that’s the lie. I was promised a call on Sunday morning at 9am, that a manager would call within 48 with a solution and compensation. I have spent over 10 hours this week alone trying to speak to a so called ‘manager’
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Georgie Bolwell
(@gmbolwell) reported
I want to preface this by saying that most of the people at @virginmedia customer service have been very understanding and tried to be as helpful as possible. What is not helpful @virginmedia is the fact that when I placed an order online, it didn’t go through and no one told me.