Virgin Media Outage Report in Eccleston, St. Helens, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eccleston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eccleston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Eccleston, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Liverpool, Wigan, Southport, Warrington, St Helens, Widnes, Skelmersdale, Runcorn and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Total Blackout | |
| Wigan |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Eccleston, England
Latest outage, problems and issue reports in Eccleston and nearby locations:
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Lucinda Duffy
(@lucindaduffy12) reported
from
Newton-le-Willows, England
@virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia paid £27 and the fight is ******* freezing wtf
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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☺johnshere
(@john_taxi) reported
from
Leigh, England
@virginmedia We spend over £150 per month...We need help with our Virgin mobile account...The guy in India doesn't seem to understand
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Stephen Smith M.D (Manic Depressive)
(@claimsseven) reported
from
Seaforth, England
Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Hi Guy's, we've had no broadband for 36 hours now and you've just text to say you've had to cancel our engineer call tomorrow! What's going on? No broadband and no communication
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Jane Vickers
(@waveyjane) reported
from
Birkenhead, England
@virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Done that and it says no known issues. Why have you cancelled our engineer visit tomorrow. Please help
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia Of course I have, says issue found, but I want to know how long before its back on
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Yes. I've checked the service status yesterday and twice today. I have screenshoted the result in my earlier tweet on this thread. What do I do now?
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia my internet/tele are not working! Second time in the space of a few weeks
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Hi John, I did that yesterday & the result was Virgin booked an engineer to attend Monday. However you texted this morning saying due to issues you had to cancel the Engineers visit that was booked for Monday. No further update or comms were given. What do we do? PLEASE HELP
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
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Adam Vials Moore
(@adam__moore) reported
from
Seaforth, England
@virginmedia No @virginmedia it seems like a local box issue (maybe a line / router - diagnostics suggest not) - but it's not the first time this week, and my 10 year old is now pretty good at fault diagnosis due to the frequency of the failures...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grant Richardson
(@big_reako) reported
@virginmedia Are you a manager? If you are not I have no interest in another web chat with someone unable to offer me a satisfactory resolution that would compensate me for the time and energy I have lost to this situation.
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Sally S Dempster
(@SallySofijah) reported
@virginmedia Says there are no issues but we still have no WiFi
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Matthew Bell
(@tresilianbell) reported
@virginmedia 1/2 Have signed up for broadband, tv (+sky sports), landline, O2 sim. Did not receive sim, Can’t use TV as coax cable is in a different room to 360 box, do not have a landline. With every call to come to some solution I would get passed around and then cutoff
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Matthew Bell
(@tresilianbell) reported
@virginmedia 2/3 Moving my virgin media wall mount is not possible (had a technician assess it). A stream box would solve all my problems if just subbed for 360 box. But apparently this is not available to me (this took about 4 calls to find out). Further 3 calls have got me nowhere
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Flame, flames, flames on the side of my face.
(@lemonfreshrob) reported
Regularly called and texted by @virginmedia suddenly. Only since I've cancelled my contract, of course. The support staff I speak to are lovely, but are never going to win me back. Maybe if their complaints people had listened to me in the first place things would be different.
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DK
(@DK1_DK1) reported
@MattyladKRO @virginmedia I'm sure there will be other providers trying to do the same worried people will cancel services due to cost of living increases. We just cancelled SKY TV as were paying £50 a month to pretty much watch channels that are available on freeview.
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Ms Mac
(@toomanymens) reported
@virginmedia Spoke to a colleague in your call centre this morning to order a replacement power cable. They were not able to do this and have scheduled an engineer visit. This seems excessive when we already know the issue. Can you help resolve this please?
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macca
(@macca_147) reported
@virginmedia Yes says there is an issue in the area and are working on it , should be fixed by 00.45 am
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DK
(@DK1_DK1) reported
@virginmedia I had a call from you saying you wanted to review my services as a loyal customer. I told them I was happy with what I have and if I want to change it I will contact you. They called again. I repeated this and clearly told them not to contact me about this again.
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Matthew Bell
(@tresilianbell) reported
@virginmedia 3/3 so I am now sitting paying for 4 services. 1 of which I never received and 2 that I can’t use.