Virgin Media Outage Report in Eccleston, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eccleston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eccleston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Eccleston, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Warrington, Birkenhead, Wallasey, Ellesmere Port, St Helens, Southport, Ormskirk, Prenton, Runcorn, Skelmersdale, Widnes, Newton-le-Willows and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
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| Wigan |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Eccleston, England
Latest outage, problems and issue reports in Eccleston and nearby locations:
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Rich
(@richdavies123) reported
from
Ellesmere Port, England
@virginmedia please can you fix the terrible signal/interference on the Joshua v Pulev PPV. Ive just missed a whole round of the Bakole fight!!
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Alison Wright ♌️
(@AlisonHopkin) reported
from
Ellesmere Port, England
So I first get a call claiming to be from @skytv about tech issue on my broadband I said how’s can that be (I’m not with them) they hang up. Not more than 30 mins later same type of call claiming to be @virginmedia about same issue. Numbers calling me are 01639686677, 01793635483
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Lyne
(@lynielou72) reported
from
Warrington, England
@virginmedia No these error has been for weeks, they bought a new TV today because they thought that was the problem it isn't and we can't speak to a human being.
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Kara Orford
(@KaraOrford) reported
from
Garston, England
@virginmedia is there an issue with connectivity in L18 this morning at all please? My network is dropping out constantly and I can’t get anything done 😩 #pleasehelp
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jo m b
(@joanreece) reported
from
Liverpool, England
@virginmedia why is your internet so rubbish? We get a bit of rain and wind and the whole TV goes off with no connectivity its woeful. We have sat here for a few hours now with no tv at all and were paying £49 a month for wifi that doesnt work!!!
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia seen on your website you offer a free WiFi booster for 1Gig fibre customers. How do I get one? The WiFi sucks in some rooms
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TGVMD
(@TGVMD) reported
from
Maghull, England
@virginmedia internet down again in L31 what’s the fix time?
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emma2511
(@emmawinstanley1) reported
from
Wigan, England
@virginmedia shocking customer services after waiting nearly a month and several hours on hold to get connected still no delivery date and now cannot work from home @ nhs
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Andy Gibson
(@GibboLFC1892) reported
from
Hindley, England
@virginmedia When is the WiFi issue in Hindley going to be fixed ? Been on and off all day.
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Darren
(@DarrenMoggie66) reported
from
Warrington, England
@virginmedia how can you put my bill up yet new customers can have the same for £30.00 cheaper ,20 years a valued customer but no incentives to renew my contract
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James Donnelly
(@jm_donnelly) reported
from
Birkenhead, England
Not just me then? Twitter tells me everything I need to know @virginmedia your broadband is unreliable, has been unreliable for weeks & I feel like i’m wasting money. No this isn’t an isolated issue you just need to pull your finger out & stop ruining my evenings its 2020 ffs!
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia After weeks of a landline service being non-existent I was assured this would be fixed yesterday, it's not! Vulnerable isolating person relies on this to keep in touch and in emergencies. Not good enough yet again. Fed up of feeling fobbed off!
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𝕿𝖎𝖒 𝕷𝖞𝖙𝖍
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia Hello, myself and a friend are having problems with our remotes not working with our virgin media boxes and would like to know how we can get replacements. Tried contacting on the phone. If there is another number or email we can use could you please forward? Thanks
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The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@AidyDews @ALANMYERSMEDIA @virginmedia That’s exactly what happened to me. Upgraded to 500mg and the speed/coverage got worse. They ended up giving me 1 Gig for the price of 500mg & a hub4 because they couldn’t fix it. Took me about 10 hours & years off my life to sort out. Nightmare.
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Matt's MerARTki
(@MattKeating1981) reported
from
Wigan, England
@virginmedia absolutely shocking signal on box office!!! £24.99 for what looks like it's being stream on a Nintendo 64.
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Joe
(@JoeHolmes1994) reported
from
Leigh, England
@virginmedia are actually have the WORST customer service ever. No wonder they have never won any awards
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The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@ALANMYERSMEDIA @virginmedia Absolutely incompetent. Takes an hour to speak to someone, they then tell you you’re through to the wrong dept and pass you back in the queue. Took me 2 months to sort my internet out recently. Awful service.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia The text messaging team that says it aims to respond within 4 hours but hasn’t responded to me since 11am yesterday? Basically I have no option now but to sit on hold in a queue for 30+ mins to fix a problem you’ve created by not upgrading me. Your customer service is awful.
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Johnny Maxwell
(@Johnny_Maxwell) reported
from
Widnes, England
@virginmedia @SkySportsBoxing @skysportsboxoffice absolutely shocking coverage on the boxing tonight. £25.95 for pixelated and freezing coverage. Refund please or sort ya **** out!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia I appreciate that, however, this is not the first time and I'm guessing it won't be the last. Praying a lot of money for a service that doesn't work!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rich Keyte
(@RichKeyte) reported
Tired of less than basic #superfast speeds on an apparent >200Mbps connection with @virginmedia and switching to equally terrible @O2 4G for minimally better speeds. Please stop mis-selling #internetspeed and do more to guarantee existing customers a reliable service.
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James
(@j_hazzza) reported
@virginmedia You don’t help you lie, your customer service is disgusting.
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Ronmur
(@crazyron2020) reported
@virginmedia When I phoned I was trying to reduce my package. No help at all. Virgin don't care about existing customers. Will be exploring my options in January. 👎👎👎
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Tony Parncutt
(@TonyParncutt) reported
@virginmedia Am so disappointed. Have tried multiple times to get an engineer to attend and fix a problem with have with our broadband, only be told I don’t meet the criteria and to be unceremoniously cut off. Worst customer service ever.
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Neil JamesNige Evans
(@NeilJamesNige) reported
@virginmedia Any chance of you acknowledging the complaint I made about being conned by one of you're representatives? Literally lied to, to get me to sign up?
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hughsie
(@maxhugh67122584) reported
@virginmedia I havnt yet cos the hub and all the wiring are behind the Xmas tree .....il have to take it all down to run some tests or reset it all
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Manda.
(@MissHarleeQuinn) reported
@virginmedia I know it's over 10 years old. I have explained previously that I think it's down to the age of the box. I have also used the text messaging service before and never received a reply. Thank you so much for your help though.
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BLUCHIP - DEVELOPMENT STUDIOS
(@BLUCHIP_STUDIO) reported
@maxhugh67122584 @virginmedia Nah am not just outside Glasgow my self but been having nothing but issues with them took them to regulator erlier this year and won my case there had my old router replaced as it had bad electric him and sins installing the new one it's been nothing but issues WiFi cuts off
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Stephen Greenway
(@Stephen85G) reported
@virginmedia I have just been asked to return a modem from a property I sold and vacated nearly a month ago. I have since moved out of the country. I never received a returns parcel prior to my departure. What exactly are you expecting me to do about it?
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Mark Chappell
(@Chapsdrivel) reported
@virginmedia Please provide a correspondence address or email for customer services - I wish to make a complaint and do not have the time or the will to continue to deal with you over the phone or by online chat.