Virgin Media Outage Report in Eccleston, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eccleston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eccleston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Eccleston, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Warrington, Skelmersdale, Birkenhead, Wigan, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Eccleston, England
Latest outage, problems and issue reports in Eccleston and nearby locations:
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James
(@jgrailpics) reported
from
Liverpool, England
Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap
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Emma Latham
(@EmsydilemsyL) reported
from
Liverpool, England
@virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia
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Steve Pouncey
(@Steveo67) reported
from
Upholland, England
any one got any links for the game @virginmedia is crap for whatching @SkySports
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Ian Hawksey
(@ShanklyBob77) reported
from
Aintree Village, England
Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.
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Pauline Hall
(@hall291) reported
from
Halton, England
@virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless
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Gary Banks
(@GaryBan47314801) reported
from
Liverpool, England
@virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡
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Carol Rowles
(@CallyRaven) reported
from
Westhoughton, England
@virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?
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Lindz Devine
(@LindzDDub) reported
from
Wigan, England
@virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…
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Gareth Hughes GBC TV
(@GarethWHughes) reported
from
Roby, England
Has virgin media gone down? #virginmedia @virginmedia
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Carol Rowles
(@CallyRaven) reported
from
Westhoughton, England
@virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.
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Elisabeth Hilton
(@elisabethhilto4) reported
from
Lowton, England
@virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently
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Dave Tarleton 💙
(@davetarl) reported
from
Wallasey, England
@virginmedia I want to cancel my contract as it is at the end. Twice now I have been kicked off the chat whilst waiting. This is unacceptable. I can't ring at present so the chat is ideal to run in the background. I just want to press a button that says end the contract!
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James
(@jgrailpics) reported
from
Liverpool, England
When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.
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Carol Rowles
(@CallyRaven) reported
from
Westhoughton, England
@virginmedia And our Internet is down again this morning! So because its intermittent we don't get compensation, tried to call, can't get through (have to do it on mobile, our 'landline' is now internet reliant!)
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Mick Mc 23
(@Mick_McIver1984) reported
from
Kirkby, England
Anyone else useless @virginmedia gone down got no internet house is in melt down
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DM 🦌
(@DaveMbootlebuck) reported
from
Litherland, England
@virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.
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Elisabeth Hilton
(@elisabethhilto4) reported
from
Lowton, England
@virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paddy H
(@TheJinkIsBack) reported
@Hamill_MT @virginmedia @Virgin Is this how you treat loyal paying customers? Shame on you Virgin Media.
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hev
(@heaaatherv) reported
having a mental breakdown trying to install the wifi @virginmedia help i can’t even get on the app or to sign in
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Jackpot / Mousemat
(@andy_jackpot) reported
@Mikeb20012 @virginmedia @Ofcom Apologies just seen this. I will. 110 hours loss of service. And they saying they dont offer loss of tv refunds
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Max Shepherd
(@Max_B_Shepherd) reported
@virginmedia complained about my internet service last week, got sent a new box. Got an Ethernet cable wired up to console. WiFi goes and I lose connection and Ethernet goes offline too??
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Paul Milnes
(@apmilnes) reported
from
Armthorpe, England
@virginmedia How many different contact methods do I have to try?? You’re the third method (phone, text, Twitter)& you too won’t/can’t help....
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Tim Palmer
(@TimPalmer1999) reported
@virginmedia holding for 1 hour as television picture is really poor and they cut me off. Terrible customer services as usual
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Julia Gilbert
(@trying2keepsane) reported
I've been talking to an online agent @virginmedia for 30 minutes now. All I would like is a quote to upgrade to superfast broadband. I don't want to be sold other packages and I've been a customer for 7 years. It shouldn't take this long. #ItsNotRocketScience
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Ben Wright
(@BtWright2) reported
@virginmedia We are not able to use the app as we have a Hub 4 router and it’s not supported. The problem is not the black spots, the problem is that the connection drops out every two secs and has high latency. You need to send us someone who can fix the issue or give me a call to resolve.
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JASON DENNETT
(@JASONDENNETT) reported
@virginmedia No they just opened a complaint for me that they have just ignored for the last month
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Jide_baba
(@Ijebu_1) reported
@virginmedia I hope this is d right handle for UK Virgin. Can I ask why ur service is so pathetic in d last few days? Working from home and having children isolating at home not being able to do their school work aswell. And don't get me started on how long I have been on hold.