Virgin Media Outage Report in Eccleston, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eccleston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eccleston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Eccleston, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Runcorn, St Helens, Wigan, Southport, Ellesmere Port, Prenton, Prescot, Wallasey, Birkenhead, Eastham and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
||
| Liverpool |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Wi-fi | |
| Runcorn |
Internet | |
| St Helens |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Eccleston, England
Latest outage, problems and issue reports in Eccleston and nearby locations:
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Phil Donoghue
(@Phil_Donoghue1) reported
from
Leigh, England
@virginmedia you literally must be THE most unreliable failing ISP in all the land… Yet another outage which you laughably call “improving our network” and you’ve never provided even half the speed we pay for. About time OFCOM held this company to book!
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Nick holt
(@Holty_74) reported
from
Wallasey, England
@virginmedia service has been down on the Wirral most of the day. Any idea when a fix will happen?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
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Neil Friday McGourty
(@Mcgourty22N) reported
from
Birkenhead, England
Got to love Virgin media. The Tv isn’t working so you go to the website to see if there’s a problem or if it’s just you and that isn’t working either. But don’t fear it tells you. The page where you can pay the bill is fine.
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Phil Donoghue
(@Phil_Donoghue1) reported
from
Leigh, England
@virginmedia Shameful… latest update, we hope to resolve the issue by 4pm tomorrow! That’ll be over 24 hours down and you’ll still expect your money! Awesome service 👏🏻👏🏻👏🏻
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia you guys are really ***************. What's with the network outage?? Please fix this!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
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Andy Daley
(@AndyDaley) reported
from
Roby, England
@eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating
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sarah nugent
(@sarahnuge) reported
from
Roby, England
@virginmedia Liverpool not working either, can’t even access website or phone
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elliott Hall
(@HallElliott) reported
@virginmedia And the support desk closed at 6pm last night so I could not get any support
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Martyne Norris
(@MartyneRachel) reported
Hi @virginmedia how do I speak to an actual person to book an engineer to repair a fault, when I call I just get a series of automated options, get sent a text to fix it myself and then it disconnects. I have a loose wire that needs replacing and have no tv, thanks
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Steve Long
(@chillipepper07) reported
@virginmedia Thank you. I’ll be mightly annoyed if I have waited 24 hours for a response. Been a customer for 15 years. Yet you guys don’t seem to want to keep existing customers happy
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C4bes
(@cf55_) reported
@virginmedia What a terrible experience onto your customer service team when discussing a 25% rise in my 78 yo mothers bill. No positive engagement with your staff and when I asked to speak to a manager she said there were none working today. And finally she hung up the phone.
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SLTY saving OΛ 👐
(@sluttylicious1) reported
@virginmedia @UnrulyFeed Using upselling tactics is one thing, but LYING while doing it? A brand like you? What the hell?! Formal complaint and investigation? Sounds like a bunch of empty words so that you can do nothing in the end. You messed up so just reimburse them already and stop making it worse.
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yourhotline
(@yourhotlinex) reported
@virginmedia No Wifi since Friday and expected to be back up and running Monday at 2pm? IT TAKES A WHOLE WEEKEND TO FIX A NETWORK ISSUE? But got all the time in the world to tweet hourly. What an absolute JOKE.
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🧡Carl 🏁
(@carlnorwich) reported
@virginmedia 3 times get thru to an Indian call center. 3 times go thru security 3 times explain why I am calling 3 times told I am being transferred to customer relations. 3 times cut me off. Absolutely ridiculous. Not bothered are you?
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Wolfade
(@Wolfade2) reported
@virginmedia I checked online, it saying no issue but internet is still not working
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Andy Mitchell💙 🇺🇦
(@andymitchell73) reported
@virginmedia I’ve been dealing with Likewize over a trade up but you keep sending emails telling me there is a problem. The telephone operators don’t have a clue how to help.
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░▒▓█ ɖɛƖცơყ █▓▒░
(@decca1984) reported
@virginmedia Thanks for getting back to me Yes, phoned Virgin and O2 yesterday. O2 said they can't do anything, as no order showing or any customer details related to my address. They seem to think only Virgin can initiate the account creation with them.