Virgin Media Outage Report in Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Chorley, Liverpool, Bolton, Warrington, Leyland, Wigan and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 Chorley |
Internet | |
| Liverpool |
TV | |
| Bolton |
Internet | |
| Warrington |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Planned work which is fine but the advert in writing and on the tv makes it sound good that you get data on your Virgin mobile if your broadband ever goes down. Just finding the contact for trading standards
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Yes I know! They are doing essential works but you say broadband outage and you get data on your phone. That is a breach of trading standards as apparently you don’t do that
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@CISASUK yet again you have closed my case without adjudication being completed??? I am starting to think you play a part WITH Virgin media now Extremely poor
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia It's worst on 601 BBC News where either part or all of the screen pixilates. But it happens on other channels to a lesser degree.
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The Mad Hatter
(@R_to_the_D) reported
from
Hindley, England
@virginmedia any news on where you’re expanding your network? I’ve been trying for years to get you to cable our estate and still nothing despite the main road being cabled up
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Still a problem. Programmes we recorded Thurs & Friday are unwatchable (& not available on Catch Up for some reason)
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia just found out as I’m an oomph customer on volt I should get broadband of 350 but getting 53 jitter is beyond a joke too. What happened?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Hi, I've been on to the Service Status line, no issues. Used My Virgin Media app no issues raised with Broadband or TV provision. Still picture break-ups on some channels.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
Problem with @virginmedia in my area. Unable to watch @jamie_murray & @BrunoSoares82 To say I'm miffed is an understatement. 😠😠
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlotte
(@CharSwinhoe) reported
@virginmedia hi there, can someone please help? Wi-Fi is down again for a second day, I need it to be able to work from home. Online service checker says there aren’t problems but it’s keeps going down, online chat bot is no help, who can I contact please as I need this resolved?
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Rick Turnt
(@RicksTurnt) reported
@virginmedia Hi yes it’s over a wired connection on my computer, it’s amazing at night from like 12am onwards to 10am then after that it’s horrible, first week it was installed was amazing no problems please get it back to how it was before.
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Warren Coffey
(@warrencoffey) reported
@virginmedia signed up on 1 Aug, install kit supposed to arrive on 5 Aug and it hasn’t. Transferred to installation team on phones, on hold for 1hr 19 minutes and the music stopped and got disconnected. How can I resolve my issue?
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A Madman Without A Box
(@JeddKenobi) reported
The fact @virginmedia in the process of doing maintenance yesterday screwed up & cut out our internet, then told the earliest a engineer can come is Friday & then tried to sell us the "you can get a cheaper bill if you combine your TV, internet and phone" is fricking outrageous
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Matthew Clough
(@fieldheadrhino1) reported
@virginmedia I tried checking that yesterday, but the website was terrible. How about having humans on the other end of the phone who don't change the story every sentence & also have enough staff so customer calls get answered with a minute.
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darren sanders
(@dazzjames) reported
@virginmedia No it's not showing on your service page! This also happened the other week when the temperatures were high. Its a joke
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David McGuiness
(@DavidMcGuiness) reported
@virginmedia I experienced the worst Wi-Fi outage ever this morning, it’s not the first time nor will it be the last I fear. It would be a huge inconvenience to move but move I will, as you simply can’t supply a decent service. #badservice #badwifi #skybroadband
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Steve Hammal
(@hammal6474) reported
@virginmedia No and I am not waiting any longer. I had massive doubts about signing upto Virgin Media after reading the scathing reviews of your service. These are obvs well earned and so I've cancelled the Direct Debit and won't be using your services #badreviewsforareadon
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emre
(@emreyilly) reported
@virginmedia Yeah it just says there is no issues but that’s a load of shite
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Gareth Burton-Hughes
(@GonicUK) reported
@virginmedia I'm trying to work from home but the internet has been down for an hour now. What's going on? Service status says it's a known issue but nothing more. LS29