Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 01/27/2026 23:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Bolton, Wigan, Liverpool, St Helens, Warrington, Altrincham, Leyland, Skelmersdale, Prescot and Irlam.

Loading map, please wait...
City Problem Type Report Time
United KingdomBolton TV
United KingdomWigan Internet
United KingdomBolton E-mail
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool TV

Community Discussion

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.

  • leehow2 Lee Howarth (@leehow2) reported from Urmston, England

    @NOWHelpTeam awful service from you! You've messed me about for two weeks getting an engineer out to my #broadband and you still can't come for another 2 weeks despite the fact I'm a critical worker with no connection #cancelled and gone back to @virginmedia #usless

  • leehow2 Lee Howarth (@leehow2) reported from Urmston, England

    @NOWTV awful service from you! You've messed me about for two weeks getting an engineer out to my #broadband and you still can't come for another 2 weeks despite the fact I'm a critical worker with no connection #cancelled and gone back to @virginmedia #usless

  • boardchik Katy Molyneux (@boardchik) reported from Standish, England

    @virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!

  • SteJoycey10 Stephen Joyce (@SteJoycey10) reported from Haydock, England

    @virginmedia Yeh if I want to sit in a queue for hours then get through to someone with no really English language skills! Virgin great when it works and awful if you ever have a problem ! Why don’t you call me?

  • KeeganBig Frank Keegan (@KeeganBig) reported from Liverpool, England

    @virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Hi John, I did that yesterday & the result was Virgin booked an engineer to attend Monday. However you texted this morning saying due to issues you had to cancel the Engineers visit that was booked for Monday. No further update or comms were given. What do we do? PLEASE HELP

  • leehow2 Lee Howarth (@leehow2) reported from Urmston, England

    @NOW awful service from you! You've messed me about for two weeks getting an engineer out to my #broadband and you still can't come for another 2 weeks despite the fact I'm a critical worker with no connection #cancelled and gone back to @virginmedia #usless

  • lucindaduffy12 Lucinda Duffy (@lucindaduffy12) reported from Newton-le-Willows, England

    @virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!

  • AMEB62 AME (@AMEB62) reported from St Helens, England

    @virginmedia complaint about customer service and nuisance calls being received with no one on the line. Told I had been emailed to follow up complaint but no emails received. Appalling customer service #poorservice

  • SteJoycey10 Stephen Joyce (@SteJoycey10) reported from Haydock, England

    @virginmedia paid £27 and the fight is ******* freezing wtf

  • Fatbelly57 Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England

    @virginmedia Yes. I've checked the service status yesterday and twice today. I have screenshoted the result in my earlier tweet on this thread. What do I do now?

  • MJPArmario Marcas Seán Pádraic Ó Donnċú (@MJPArmario) reported from St Helens, England

    @virginmedia worse customer service I’ve ever experienced . Write to me and give me a number to contact and here I am on hold for 15 minutes . No messaging , no digital or chat options to resolve . Need someone who knows we’re in 21st century looking at your service model .

  • boardchik Katy Molyneux (@boardchik) reported from Standish, England

    @virginmedia my internet/tele are not working! Second time in the space of a few weeks

  • SA57EPH Steph (@SA57EPH) reported from Wigan, England

    @virginmedia what’s the best department to speak to about terrible internet even your virgin connect app can’t find our internet!

  • KeeganBig Frank Keegan (@KeeganBig) reported from Liverpool, England

    @virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia No I just need someone to take ownership of the problem and sort it out

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tonysyoung tony⚒️ (@tonysyoung) reported

    @virginmedia Can you let me know what has been done to ensure it will get fixed as these tweets are no good to me. Has it been passed to someone that can fix it?

  • janehetts Jane (@janehetts) reported

    @virginmedia Totally confused! It did say there was issues and text message saying all resolved(this was at 10am today) no internet and now saying engineer in area due to service issues? 36 hours and counting with no internet

  • contentbythesea Ellen Kate Boyle | Content By The Sea 🌊 (@contentbythesea) reported

    @virginmedia It says the issue is solved but the broadband has been intermittent all day and currently not working

  • JoseJacobUK José Jacob (@JoseJacobUK) reported

    @virginmedia TV and broadband have been out for 4 days. Every time I book an engineer you cancel it saying it’s a network issue we will fix at our end. Just got a message “again” to say it’s working and it’s not. Now your phone number not working. I think after 10 years I’m done

  • Rosh78 Rosan Sapkota (@Rosh78) reported

    @virginmedia Yes I have, however it says there are no issue but that is not the case and we cannot access our my Virgin media account and we are trying to resolve that however we cannot get in hold of any agent from Virgin media it seems impossible to at the moment!

  • JadyPi Jade O'Hanlon (@JadyPi) reported

    @virginmedia I need help accessing my mobile account please. I’ve reordered a new SIM card and neither this or the original seem to work#help

  • lazy__goth Tiffany (@lazy__goth) reported

    @virginmedia Yes I’m in Bristol, it says there’s a problem with subscribing to Nickelodeon but our issue is widespread across all broadband services

  • Barkerlicious Barkerlicious (@Barkerlicious) reported

    @virginmedia Currently 22.05 but the fix time has been extending since Friday… and that is after VM customer services closes so means another day without broadband

  • mmpa4 Mansukh (@mmpa4) reported

    @virginmedia Poor Wi-Fi signal in some rooms. Last week I was told to use Virgin Media Connect app to check Wi-Fi signal but somehow app does not connect to Hub. I called today for someone to guide me but cust services couldn’t help. I was told technical support will call me but no has called

  • MelM09871507 Mel M (@MelM09871507) reported

    @virginmedia How can I cancel a non existing service when you keep me hanging on the phone for over 3 hours then you hang up and don't call me back and you expect me to pay you £288 disconnection fee I have paid you £56.00 out of the £112 you wanted im not paying anymore.