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Virgin Media outages and service status in Wigan, England

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Full Outage Map
  • Virgin Media generated 6 outage signals in the last 24 hours around Wigan, including 6 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Total Blackout.
  • The most recent signal from this area was received May 16, 6:25 PM GMT+1.
  • 61% TV (61%)
  • 27% Internet (27%)
  • 6% Total Blackout (6%)
  • 6% Wi-fi (6%)

The latest reports from users having issues in Wigan come from postal codes WN3 , WN2 and WN5 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Wigan, Bolton, Warrington, Prescot, Leigh, Leyland, Skelmersdale, Altrincham, Billinge Chapel End, and Chorley.

CityProblem TypeReport Time
St Helens Internet 5 hours ago
Wigan Internet 7 hours ago
St Helens Internet 8 hours ago
St Helens TV 13 hours ago
St Helens TV 13 hours ago
Bolton TV 16 hours ago

Nearby cities with recent reports

Bolton

10 recent signals

16 hours ago
St Helens

8 recent signals

5 hours ago
Warrington

4 recent signals

2 days ago
Leyland

4 recent signals

2 days ago
Prescot

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • tomrushton88
    Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

  • jgrailpics
    James (@jgrailpics) reported from Liverpool, England

    Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

  • DannyLannon
    dannyWAFClannon (@DannyLannon) reported from Wigan, England

    @Louisewafc @virginmedia Nice of Stoke fans turn up to support us

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

  • IanRobEfc1878
    IanRob79💙 (@IanRobEfc1878) reported from Wigan, England

    @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia I'm guessing they don't work Saturday Sunday, so that will take us from Thursday to some point Monday for a resolution? Would it be quick if I phone up, send me a case ref number or something?

  • tuite_liz
    Liz Tuite (@tuite_liz) reported from Atherton, England

    @virginmedia I looked and that says it’s from the day I registered the total loss of service which was yesterday but really it should be from Friday afternoon when I did the online chat. If I DM you can you check?

  • pstock62
    Paul Stockton (@pstock62) reported from Horwich, England

    @virginmedia Internet down in BL6 5RN, any idea's

  • tuite_liz
    Liz Tuite (@tuite_liz) reported from Atherton, England

    @virginmedia I first informed Virgin Media that my internet was down via online chat on Friday afternoon. Will this have automatically been the time when my loss of service was registered as at the time the advisor said it would be fixed in 24 hours?

  • RWBJ1997
    Jonesy (@RWBJ1997) reported from Liverpool, England

    @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?

  • ZachcloseYT
    zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    @virginmedia your Internet sucks

  • ChrisFoxRacing
    Christopher Fox (@ChrisFoxRacing) reported from Bolton, England

    @virginmedia Already reported the broadband issues, and it's an issue where estimated fix times keep getting pushed back. With regards to mobile issues, this has been around the same length of time. The only way I've been able to get any connection at all is by switching to 3G

  • 1AnneMcCormack
    Anne McCormack (@1AnneMcCormack) reported from Billinge Chapel End, England

    @DoctorLemma Well done . Always had great service from @virginmedia just cant afford them anymore.

  • tomrushton88
    Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

  • EmmaZhaan64
    Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

  • SoloUtilitaRian
    UtilitaRian 🔶 (@SoloUtilitaRian) reported from Bolton, England

    With the intro of new dedicated Gigabit lines in my street I can't wait to switch over and leave Virgin Media for good. 3x internet has gone down this week and I just called VM. The systems there are down and gotta call back in 3hrs..... useless

  • colette2511
    Colette Ellison (@colette2511) reported from Warrington, England

    @richardbranson you really need to sort your @virginmedia company out. There nothing but robbing bastards, everything about the company is bad. 😡

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • bisho32287
    Bish (@bisho32287) reported

    @virginmedia We are now two days in and it's still not fixed. Your status update is still saying that estimated fix time will be 5.05 yesterday. This is an appalling service. What is going on? I want an update and I want my service back. I will stop my next payment.

  • Mortalportal01
    Michael Portal (@Mortalportal01) reported

    @virginmedia @O2 Hi. In this instance speaking through Virgin Media, it was set up without my knowledge and without a written or verbal contract. I am in the middle of this mess now and have looked a complaint. Thank you

  • Craighale4
    Craig hale (@Craighale4) reported

    @ArmchairAdml I’ve got a similar situation with @virginmedia where I’m paying £92 for internet and phone line which I’ve never used.

  • stuckey_richard
    Tome toyou (@stuckey_richard) reported

    @AW4Eva123456 @virginmedia Same problem in LE11, all the other itv channels working fine.

  • bigwows
    Bigwows 💚🤍💜 ✖️✖️🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@bigwows) reported

    @cmairsy @virginmedia Zen for internet - rock solid and great customer service, not that you’ll need it. But after ditching Virgin we went down the freeview route, I’m afraid.

  • dthorpedecor
    davidthorpedecorator (@dthorpedecor) reported

    @virginmedia tv is not working and the cup final is on at 3 any update?

  • jayneycee
    Jayne Catherall (@jayneycee) reported

    @virginmedia This is why we left you and went with @skytv as your service had become so unreliable

  • Why__OMG__Why
    G HUNTer (@Why__OMG__Why) reported

    @DowndetectorUK found alternative ways of watching ITV1. get a clearer constant picture than Virgin Media. Several sources at zero cost. With the constant problems and ever increasing costs, I don't mind if I get interrupted tv at such an enormous discount.

  • DumitruLangham
    Dumitru Langham (@DumitruLangham) reported

    @ITV Are you guys having problems!!!!! On my virgin media tv channel it blank screen!!!’

  • PhilipH23624642
    Philip Howard (@PhilipH23624642) reported

    @Nasher6328 @virginmedia Thanks for the info. Unfortunately I went out as soon as the problem started , thinking that my tv was bust,I bought a new tv costing £239