Virgin Media outages and service status in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Bolton, Altrincham, Leyland, St Helens, Wigan, Warrington, Prescot, Billinge Chapel End, Skelmersdale, and Chorley.

City	Problem Type	Report Time
Bolton	Internet	19 hours ago
Altrincham	Internet	23 hours ago
Leyland	Total Blackout	2 days ago
Bolton	Internet	3 days ago
Bolton	Wi-fi	3 days ago
Bolton	Total Blackout	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  John Kelly (@John_Kelly17) reported 7 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  Mrs Smith (@SmithysMaud) reported 7 minutes ago from St Helens, England

  @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

• 
  LeChonk (@J_w_D94) reported 8 minutes ago from Horwich, England

  @virginmedia Hi, I'm tweeting from the device I'm having connectivity and signal issues with, I've looked on the website and it's not stating if you're having network issues or not.

• 
  Mrs Smith (@SmithysMaud) reported 8 minutes ago from St Helens, England

  @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

• 
  Maureen StewartJones (@supergran22) reported 14 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 19 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 26 minutes ago from St Helens, England

  @virginmedia your Internet sucks

• 
  Lindz Devine (@LindzDDub) reported 27 minutes ago from Wigan, England

  @virginmedia I never have any issues when it comes to my laptop, though. Just my PS5

• 
  Tom Rushton (@tomrushton88) reported 34 minutes ago from Haydock, England

  @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

• 
  CryptoDan2k (@CryptoDan2k) reported 37 minutes ago from Roby, England

  @virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.

• 
  Mrs Smith (@SmithysMaud) reported 37 minutes ago from St Helens, England

  @virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.

• 
  CryptoDan2k (@CryptoDan2k) reported 38 minutes ago from Roby, England

  @virginmedia Hi thankyou4 replying. You offered me the piss a while back for free then tried to charge approx 25 quid a month for them.The issue is half your line and half the equipment. You can never send an engineer out as everytime I phone there is an issue in the area.Another outage today

• 
  Liz Tuite (@tuite_liz) reported 43 minutes ago from Atherton, England

  @virginmedia I first informed Virgin Media that my internet was down via online chat on Friday afternoon. Will this have automatically been the time when my loss of service was registered as at the time the advisor said it would be fixed in 24 hours?

• 
  Kevin Dudson (@Duddydudson) reported 43 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Barry Slater (@barrys59) reported 44 minutes ago from Barton upon Irwell, England

  @virginmedia still no service M27. 4th hour! Rubbish!

• 
  Liz Tuite (@tuite_liz) reported 48 minutes ago from Atherton, England

  @virginmedia Can you check that I will be receiving a credit on my next bill as it has been down since Friday afternoon and I don’t think it will be fixed by 12pm today, I think that time will get changed again.

• 
  Mrs Smith (@SmithysMaud) reported 57 minutes ago from St Helens, England

  @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

• 
  Anne McCormack (@1AnneMcCormack) reported 57 minutes ago from Billinge Chapel End, England

  @DoctorLemma Well done . Always had great service from @virginmedia just cant afford them anymore.

• 
  Gemma ≅ (@SimpaticoGem) reported 57 minutes ago from Walkden, England

  Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SIGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?

• 
  Gemma ≅ (@SimpaticoGem) reported 59 minutes ago from Walkden, England

  Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SOGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hadley Gamble (@_HadleyGamble) reported 6 minutes ago

  15 mins on hold with @virginmedia I have yet to speak with an actual person after receiving a call last week from someone so heavily accented I couldn’t understand them. Repeatedly I asked for an email with the information they were trying to communicate and was refused. Help.

• 
  Coops (@dancooper05) reported 9 minutes ago

  @virginmedia I need to raise an urgent complaint regarding a door to door seller. I’ve been on hold for an hour & DM not answered. Can I get an email address or contact number please?

• 
  GrAnd944 (@GAnd944) reported 9 minutes ago

  @virginmedia Status update now trying to blame my kit again when you've already acknowledged there's a problem locally over the phone. No updates or tracking for the issue. Can't work *or* relax atm without. Please provide an actual update.

• 
  Sam Stephens (@samstephens_96) reported 13 minutes ago

  @virginmedia please can you check your DMs? I have tried contacting your customer service on all other platforms with no avail

• 
  Kevin Burke (@kevin0403) reported 13 minutes ago

  @virginmedia can you tell me what your issue is? Over a week to try and speak to someone and no further forward, currently been in a queue for over 3hrs?

• 
  Coops (@dancooper05) reported 17 minutes ago

  @virginmedia I need to raise a complaint with a door to door seller. Please can you send a number to contact immediately

• 
  Kathleen McCabe (@Kathlee69436088) reported 17 minutes ago

  @VirginMediaIE Workmen were digging outside last week (the same place as once before when they severed the virgin media line). Since then, our Internet service quality has been fluctuating with very low service at times. Working from home. Can you assist please?

• 
  Paul🦦 (@p_e_l_4) reported 23 minutes ago

  @virginmedia is 5 hours waiting for your cancellation team standard procedure? Absolutely ridiculous customer service. You should be investigated and fined for this. Never going back to your services ever

• 
  Samina Masood (@Samina_masood3) reported 23 minutes ago

  @virginmedia This is the number that we have been calling since 02/5/26 which is a call centre in Pune India. And they are telling me that even with complete loss of service a technician can’t fix it until 12/05/26 we regret moving to Virgin Media!

• 
  Anthony Beds 🇬🇩 (@AnthonyBeds) reported 25 minutes ago

  @virginmedia let me get this straight you have a chat bot that never works just sends you in loops also cannot contact a human agent, need to change V6 boxes to V60 but impossible because virgin media is uncontactable