Virgin Media Outage Report in Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN3, WN1 and WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Warrington, St Helens, Liverpool, Wigan, Bolton, Leyland, Altrincham, Chorley and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Wi-fi | |
| Warrington |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Internet | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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scousenatalie🌈
(@scousenatalie) reported
from
Liverpool, England
Good job @EE gave me free unlimited data till October now shitty @virginmedia has gone down 🙄
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
@virginmedia hi can help please. TV service down with new reinstalled tivo box
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James Pepperd
(@2013jamiepep) reported
from
St Helens, England
£1260 per year for a 3rd rate service #VirginMedia
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Carla Zuill
(@carlazuill) reported
from
Urmston, England
@BSaundersSport @virginmedia Their service is really annoying me. I was supposed to switch to @SkyUK this month but the pandemic had other plans. Now I feel like I’m trapped in a relationship with a man with malfunctioning body parts 🥴
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you please tell me when this is going to be sorted and i want some money off my bill please cos now i can’t do no work and i am paying for a service what i am not getting 😢😢😢
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Please give me the contact address I guess I will compile the complaint in full and send it to whom ever overseas Virgin’s false advertising, breach of contract and not fit for purpose service I cannot see that Virgin give a toss about their customers or trying to sort internet
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Darren Bown
(@Dazzb84) reported
from
Newton-le-Willows, England
Virgin Media goes down and we have a nationwide breakdown. 🤣
-
colin littlejohns
(@colinlit) reported
from
Liverpool, England
@virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling
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James Pepperd
(@2013jamiepep) reported
from
St Helens, England
I don't have an ariel or freeview I rely on your piece of shit @virginmedia #VirginMedia
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Yeah and the mobile data gone down too
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Steph Nash
(@Stephjjmn) reported
from
Wigan, England
@stevenfrost3003 @virginmedia @skytv We had the same problems, went to Sky who are much cheaper with better deals and service, never looked back 👍🏼
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Helen C Murphy
(@helen_c_murphy) reported
from
Liverpool, England
@virginmedia having issues with connectivity & slow speed. I'm working from home & this is causing me a LOT of stress. I still have targets. Hard to do when the internet is crawling & up & down like a yoyo. Been like this for 2 weeks. Diagnostics say no problem 😥😭
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Kathy Louise
(@KathyyyLouiseee) reported
from
Liverpool, England
@virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away
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Jim Ewart
(@ewart71) reported
from
Leyland, England
@virginmedia It’s not fixed yet @virginmedia still intermittently losing internet won the wired connection also on demand still not working without dropping out and encountering errors - get it fixed as we are sick of paying you top end broadband for nothing
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Tweety Pie 🐥
(@HelenLloyd66) reported
from
Chorley, England
@virginmedia My internet and TV has been very spasmodic for a few weeks now which is annoying however it has and been down now for 24 hours. I am highly vulnerable and cannot leave the house no TV no internet this is not a service
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Kevin Burke
(@fraudsterboosh) reported
from
Urmston, England
@liaml11l @virginmedia @virginmedia please can you confirm if you’ve had known issues with your service in the M41 area over the last 24hours. 3 valued customers here experiencing issues. Many thanks @mattbrown322
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia nobody as got back to me again can you please tell me when it’s going to be fixed and i need to get some work done and i am paying for a service what i am not geting are you going to take some money off my bill cos i have lost money 😢
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Clare B
(@clarebellla) reported
from
Liverpool, England
@stuart_harris91 @HighamSteve @virginmedia I never mentioned compo. My daughter works from home as well as myself now and it interrupted us yesterday so was just checking it was working before I went to bed last night.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇨🇵🇩🇪MFL Mands 🇩🇪🇨🇵
(@mands1980) reported
@virginmedia please can ihavr some help seversl phone callslater and no closerto sorting
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Lee Winter™
(@MrLeesRamblings) reported
@virginmedia Your advisor was adamant there isn't an issue, as is your website & service checker I logged into my hub & there is no service coming in, same as most of the town & surrounding area But what do you care, you're still being paid aren't you Always been the same
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Lee Winter™
(@MrLeesRamblings) reported
Good lord @virginmedia ******* suck Creeping up on 24 hours with no broadband & no accountability Their phone bods reckons there's no issue, yet their own diagnostics say differently They even put the engineer on hold... interesting I'm so glad I'm paying for the privilege
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notyetfreud
(@notyetfreud) reported
@virginmedia I’d like to cancel my contract.
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Zoomer
(@Oomz87) reported
@virginmedia Yes Iv arranged cancellation of my service. Wasn’t my plan to do so, but the poor level of service determined this outcome!
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LOC OPS
(@loc_ops) reported
@virginmedia Router reboot “resolved” the problem although I didn’t get a chance to confirm there actually was an issue. Can routers be manually rebooted from your end on demand?
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AmyLeigh
(@Amy_LeighC) reported
@virginmedia EVERY time I want to use the internet to watch TV at the moment it won’t connect, it’s the room next door, why is our connection so poor!!
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James
(@JimbobzP90) reported
@lisaculling @virginmedia I'm in Bournemouth Online checker says no faults found But there clearly is a major outage Customer services were no help.
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Dee Deakin
(@DeakinDee) reported
@virginmedia The most frustrating thing being if you call the sales team for new sales you get straight through to someone. Then they transfer you to the existing customer team and hey presto on hold again for ever and often just get cut off
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🇪🇺🇬🇧Fat Male Model 🇺🇦🇺🇦#FBPE #Rejoin
(@fatmalemodel) reported
@virginmedia Virgin’s crap. Even when I spoke to someone having said I’m leaving you after one day, I was told I’d be sent a return envelope for your hub and you didn’t even send me that! I went to an O2 store and dumped it on their counter.