Virgin Media Outage Report in Wigan, England
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The latest reports from users having issues in Wigan come from postal codes WN3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Altrincham, Wigan, Skelmersdale, St Helens, Liverpool, Bolton, Leyland, Chorley and Warrington.
| City | Problem Type | Report Time |
|---|---|---|
 Altrincham |
Wi-fi | |
| Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Ducky 🇺🇦 🎃 👻
(@duckyblog) reported
from
Tyldesley, England
@virginmedia Issues with all VM services in my area says expected fix by 4:40pm today.
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄
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dannyWAFClannon
(@DannyLannon) reported
from
Wigan, England
@Louisewafc @virginmedia Nice of Stoke fans turn up to support us
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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kevin.james
(@pillbo01) reported
from
Bolton, England
@virginmedia That number is a automated response not a customer service agent and an utter waste of time
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia See thread above, nothing changes except the time of the estimated fix. It must be very localised as not everyone in my area is affected. So if it is damaged cables, I haven’t seen anyone out repairing them over the weekend, it’s a joke
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Gemma ≅
(@SimpaticoGem) reported
from
Walkden, England
Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SOGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?
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Christopher Fox
(@ChrisFoxRacing) reported
from
Bolton, England
@virginmedia Already reported the broadband issues, and it's an issue where estimated fix times keep getting pushed back. With regards to mobile issues, this has been around the same length of time. The only way I've been able to get any connection at all is by switching to 3G
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia I first informed Virgin Media that my internet was down via online chat on Friday afternoon. Will this have automatically been the time when my loss of service was registered as at the time the advisor said it would be fixed in 24 hours?
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Gemma ≅
(@SimpaticoGem) reported
from
Walkden, England
Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SIGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia Can you check that I will be receiving a credit on my next bill as it has been down since Friday afternoon and I don’t think it will be fixed by 12pm today, I think that time will get changed again.
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kevin.james
(@pillbo01) reported
from
Bolton, England
@virginmedia No as you person on 150 said you do not have a customer service that I could talk too. Your engineer said it was a fault at the box in street so I don’t know when it is fixed. But it’s not improve in the last month
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Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
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Adam
(@agarnett) reported
from
Wigan, England
@virginmedia Is there any way to tell if there are signal issues in your area? This says i should get 4g indoors and outdoors, i dont though i can barely access mobile internet from my house. Last 3 months have been awful
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia my internet has been down since Friday afternoon. I was told it would be fixed in 24 hours, the time has since changed and is currently at 8pm this evening. I work from home so need my internet back up and running before Monday morning. This is disgraceful
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phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
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kevin.james
(@pillbo01) reported
from
Bolton, England
I have virgin media but they don’t have a Customer service that you can speak to. Or email I’ve had a problem for over a month since an engineer messed about in the box in the street. Picture on tv keeps pixilated.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Old Gregg
(@nobleman209) reported
Right just got through to be told that me as a 11 year customer of virgin media do not qualify for the same offer as a new customer and was quoted alot higher price for the same product! Is this true virgin? Do you not value your loyal customer base?
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Geraldine Brown
(@GeriBrown14) reported
@virginmedia Why do I need to speak to someone about my account? This makes absolutely no sense. I’ve given my postcode in an earlier tweet and a screen shot of the ‘network issue” I’m getting. When is the estimated fix time? Came to virgin media from Sky 6 weeks ago and wish I hadn’t...
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Tim Saunders
(@WorldofTim2) reported
@virginmedia I love how you've even left the quotation marks in your cut and paste response. Sums up your customer service! There is a problem with YOUR service YOU fix it - don't refer your customers to a "community" of other disgruntled customers YOU have let down! #useless #virginmedia
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cheshire Mod
(@CheshireMod) reported
Absolute shambles from @virginmedia today. 1 hr 7 minutes on the phone, wish I had stuck to my guns and left when I rang in December . Note to self - always take down the name of the customer service rep who sells you the deal
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Fergus Maclean
(@fmaclean71) reported
@virginmedia I can log in to MyVirginMedia app. I am using same login details for TV Go, but no access. Is there a problem with the app. If so, just tell me. I will try again some other time.
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Damian
(@GalenAltaiir) reported
@grrrlsxbanks @virginmedia I was about to saaaay, just message ofcom and file a complaint with them
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Ash Patz
(@ashpatzz) reported
@virginmedia Did you manage to resolve my issue? What does your above message mean. Nothing mate. Stop chatting all bulls and give me a call.
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Adam H
(@BytesGuy) reported
@virginmedia Isn’t there a form to submit this? It would make more sense in my opinion. I don’t want to register for a forum just to report damage to your equipment
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Thomas Towle
(@TomTowle79) reported
@virginmedia spent hours on hold trying to cancel my broadband for almost 2 months! Still no joy. Very poor service. Maybe you’ll call me now I’ve cancelled the direct debit!
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Bryan Foss
(@BryanFoss) reported
@virginmedia I hope it works for some. For me it was the least empathetic or effective service experience I have ever had in my life - and I write books and lecture on this subject. Appalling.