Virgin Media Outage Report in Wigan, England
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The latest reports from users having issues in Wigan come from postal codes WN3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, Chorley, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 2 days ago |
|
Wigan
|
Internet | 2 days ago |
|
St Helens
|
Wi-fi | 2 days ago |
|
Bolton
|
Internet | 3 days ago |
|
St Helens
|
TV | 5 days ago |
|
Wigan
|
Wi-fi | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@virginmedia That doesn't tell me anything. Just that the engineers ".. are working hard to fix it....." The service has been down since 7 last night. And no idea when it will be fixed. With zero redress after 4 incidents in a little over a week. Poor.
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rich cutts (@Cuttsrich) reported from Tyldesley, England@virginmedia I've woken up to no Internet service at all, again
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@virginmedia If does now. 12:00. That's 17 hours without service.
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Patrick Veale (@nuttyhill) reported from Warrington, England@O2 why does your signal seem to be terrible everywhere now? Even in town centres. I know you've partnered with @virginmedia but you didn't have to share their service quality
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Michelle Oldroyd (@shell634) reported from St Helens, England@virginmedia problems in St Helens WA9 any chance you know when will be back up and running had an outage all day before Christmas too and now again no TV !!
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Michelle Oldroyd (@shell634) reported from St Helens, England@virginmedia Yeah I did initially and then doesn't load the page Tried calling just automated sent me links to mobile the same links already checked and then hung up No estimated time of when will be fixed.. I guess it's with people finishing work and realising their service is down hmmm
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TheAspiLawStudent (@LawAspi) reported from Chorley, England@virginmedia I have your smart hub 3, or as I like to call it the dumb dumb 3000. (It's struggles to broadcast a decent connection around a 2 bed flat, so it's been banished to modem mode. (Honestly, it's the worst router ive ever dealt with) 😳
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@johntweedie @frednfrank I've switched the router to Modem to get the signal to the 2nd floor loft. Allied to the self installed mesh network, that works well. The signal isn't now the issue. Being without services from @virginmedia 3 times in just over a week, is.
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Doug Hall (@DougHall18) reported from Bolton, England@virginmedia The worst possible service from your disgraceful company TV and broadband down 5 times over Christmas. No explanation, no apologies. Sod the fact that I can't wfh or watch prime time TV. Had enough, I'm leaving.
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Anne Woolley (@AnneWoolley1) reported from Hindley, England@virginmedia after having my email hacked and new password not working, you tell me you’ll get back to me in 3 to 5 days!! How is this compatible with modern day communications? Just not good enough!
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@virginmedia Now showing estimated "fix" time of 16:00. 21 hours without "service". This. Is. Not. Funny.
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TheAspiLawStudent (@LawAspi) reported from Chorley, England@virginmedia Yeah, I've done all that (I'm a techy) it's why it's in modem mode and replaced with a capable router. The issue isnt the equipment it's the connection. Without the hub3 I can run upto 900Mbps download and 240mbps upload.
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TheAspiLawStudent (@LawAspi) reported from Chorley, England@virginmedia LS, I have and do regularly when ever it seems slow. It varies from 12mbps download to a maximum of 110mbps. However the monthly average is under 60mbps. Which falls well short of my guaranteed speed.
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TheAspiLawStudent (@LawAspi) reported from Chorley, England@virginmedia @JTCHANGINGBIZ Whilst they provide a marginally better speeds than competitors their customer service is just non existent, until you say you're leaving..
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Pete Best (Pil0t Pedr0)💙 (@PIL0TPEDR0) reported from Bolton, England@virginmedia BL1 2NJ Still having problems with disconnecting and connecting, been like this for 4 hours. I have reset my router numerous times
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TheAspiLawStudent (@LawAspi) reported from Chorley, England@virginmedia Considering my router is a 1gbps it shouldn't be an issue. However even with wired it'll vary between 15mbps and 110mbps. However our average over a month is 53.6mbps, which is less than half the speed we pay for 😳.
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@virginmedia ANOTHER outage in BL4 9LR area? Are you kidding me? That's the fourth in just over a week. And the second today!
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Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England@johntweedie @frednfrank @virginmedia It may be 30 years old. Strangely, with BT (Cable), Sky (wired), never had issues.
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Pete Best (Pil0t Pedr0)💙 (@PIL0TPEDR0) reported from Bolton, England@virginmedia How long before the Internet problem is sorted out in the BL1 area going to take?
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Michelle Oldroyd (@shell634) reported from St Helens, England@virginmedia Yeah known issue with TV Aim to fix by 12.00 No am or PM or date So not really much help !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sher (@SherDhesi) reported@virginmedia That is the phone number that they have called four times over the last week requesting assistance and for the emergency backup service, and have received no help from.
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James (@Jameswil76) reported@FormallyRicky @virginmedia Mate they are terrible.!! Just left them to go with @EE
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Claire Marie Dickens (@clairabelle1374) reported@virginmedia it's no wonder you are consistently voted worst for customer service. Trying to cancel TV package, 30 minutes on the phone been transferred to 2 different departments both of which tell me they can't deal with a simple change of package - absolute jokers
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The Exit-Tainer (@Paullafferty) reported@virginmedia Apologies for the spelling above. Using one hand on phone as have broken arm right now.
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Nicola Oakley (@nicolajoakley) reported52 minutes now @virginmedia. Can anyone help please?
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Andy Winters (@AndyWinters1994) reported@virginmedia I have a issue with a bill I need sorting can you Message please
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Harry Robertson (@aitchrobertson) reportedI've spent so long on the phone to virgin media in a desperate attempt to cancel my broadband that I've heard their full playlist loop over 10 times and I now hate space man and am glad we didn't win Eurovision
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Andy Kok (@AndyKok23) reported45 minutes and still on hold for virgin media . This has made my mind up to leave the service , customer service is truly still dreadful
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Sher (@SherDhesi) reported@virginmedia I will only be available at 13:00pm during my lunch hour. Is that possible? I still don’t understand how my parents would be able to get help without someone close to them who’s able to advocate on their behalf.
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Natasha (@NatashaHartley) reported@virginmedia My elderly parents have been pushed into a contract with yourselves today my a very pushy salesman. They need to cancel. How do they contact you? They don’t have a number your phone line accepts. 😬😬.