Virgin Media outages and service status in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Darwen, Newton-le-Willows, Bolton, Skelmersdale, Warrington, Wigan, Prescot, Leigh, Leyland, and Altrincham.

City	Problem Type	Report Time
St Helens	Internet	2 days ago
Darwen	Total Blackout	5 days ago
Newton-le-Willows	Wi-fi	5 days ago
Bolton	Internet	6 days ago
Skelmersdale	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  Mrs Smith (@SmithysMaud) reported 3 minutes ago from St Helens, England

  @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

• 
  Liz Tuite (@tuite_liz) reported 5 minutes ago from Atherton, England

  @virginmedia Can you check that I will be receiving a credit on my next bill as it has been down since Friday afternoon and I don’t think it will be fixed by 12pm today, I think that time will get changed again.

• 
  ⚒ Sam ⚒ Warrington Hammer ⚒ (@_samhowell) reported 6 minutes ago from Warrington, England

  Also @virginmedia need to remind their call centre staff that customers are not idiots; the guy I was talking to had no idea why the link wasnt working so asdvised me to "Try again after 5, if its still not working call back" wonder if he managed clock out bang on 5?

• 
  🥔 A bean has no name 🥔 (@ylilxanoi) reported 6 minutes ago from Wigan, England

  @virginmedia my interest been down for a whole week. Call centre staff don't know what to say. An engineer has been on site every single day apparently. Can someone fix my internet. I pay £52 a month this is beyond a joke. I've used all my 4g& bought a ****** dongle just to WFH

• 
  Mrs Smith (@SmithysMaud) reported 15 minutes ago from St Helens, England

  @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

• 
  NeckSausage (@NeckSausage) reported 16 minutes ago from Tarleton, England

  @virginmedia really poor coverage here PR4 6, is there a mast problem?

• 
  Mrs Smith (@SmithysMaud) reported 20 minutes ago from St Helens, England

  @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

• 
  Mick Mc 23 (@Mick_McIver1984) reported 20 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Gemma ≅ (@SimpaticoGem) reported 21 minutes ago from Walkden, England

  Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SOGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?

• 
  🥔 A bean has no name 🥔 (@ylilxanoi) reported 23 minutes ago from Wigan, England

  @virginmedia Internet is down in our area since Monday. I keep getting multiple emails saying it'll be fixed by 12pm tomorrow, then 4pm Wednesday 12pm Thursday, 12pm Friday and now 4pm Friday. None of your call centre staff can help us we've spent hours on hold this week.

• 
  Emma (@EmmaZhaan64) reported 28 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  Liz Tuite (@tuite_liz) reported 30 minutes ago from Atherton, England

  @virginmedia I looked and that says it’s from the day I registered the total loss of service which was yesterday but really it should be from Friday afternoon when I did the online chat. If I DM you can you check?

• 
  kevin.james (@pillbo01) reported 42 minutes ago from Bolton, England

  @virginmedia No as you person on 150 said you do not have a customer service that I could talk too. Your engineer said it was a fault at the box in street so I don’t know when it is fixed. But it’s not improve in the last month

• 
  Tom Rushton (@tomrushton88) reported 46 minutes ago from Haydock, England

  @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

• 
  IanRob79💙 (@IanRobEfc1878) reported 49 minutes ago from Wigan, England

  @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

• 
  Steve Pouncey (@Steveo67) reported 50 minutes ago from Upholland, England

  any one got any links for the game @virginmedia is crap for whatching @SkySports

• 
  Maureen StewartJones (@supergran22) reported 53 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  CryptoDan2k (@CryptoDan2k) reported 53 minutes ago from Roby, England

  @HelenRuggles3 @virginmedia Helen sounds like your a pro at receiving the brush off.Can you call back in 24 hours and we will fix the problems?Then you call back in 24hours there still an issue. Only been my 2022 working from home HELL. THANKS @virginmedia for nothing.I pay my bill and don't get the service

• 
  Nathan Talbot (@nathantalbot) reported 53 minutes ago from Urmston, England

  (Test) Is anyone experiencing a virgin media Internet outage in B9?

• 
  Maureen StewartJones (@supergran22) reported 57 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RR (@Conquistadur) reported 6 minutes ago

  @OliverGMcManus @virginmedia Just leave them they'll never get the money of you anyhow. Sign up with a better and be done with them. Seven weeks is diabolical to be waiting

• 
  Rhys (@vickdawg92) reported 8 minutes ago

  @virginmedia when is this wifi issue going to be sorted ******* **** show from you as a company 10 days at least now which started as a global issue to a local issue to a software issue to a problem with a box near me which still hasn't been sorted dates keep getting pushed back

• 
  Bryan Green (@BryanGr68681814) reported 9 minutes ago

  @virginmedia Morning, is there a problem in the Enfield area with the Internet?

• 
  Bingerz (@Bingerz123) reported 10 minutes ago

  @OliverGMcManus @virginmedia Go on the open reach network my man. Essentially all providers use it except virgin meaning the competition is high for retaining customers. Usually aim for a 24 hour service visit from an open reach engineer. Virgin are the worst BB provider, period.

• 
  Joy Harris (@bengalisgirl) reported 13 minutes ago

  @virginmedia Disgusting service down again tonight message on TV screen saying Network Out Of Range !

• 
  Lucia (@LadyLucia05) reported 16 minutes ago

  @virginmedia Hi no actually because I am fed up sending messages, customer service is awful, retentions is awful and as for complaints well that's diabolical.

• 
  Andrée & Smudge (@Glouc123) reported 18 minutes ago

  @virginmedia am throwing new crap remote in bin. Got to sign in to channels and give your email info. Everything a pain in backside.

• 
  tom (@tomcity1) reported 20 minutes ago

  @virginmedia Is your broadband the worst available?

• 
  Chris (@plushchris34) reported 21 minutes ago

  @virginmedia Thats another problem (still unresolved) I cant log in to my account, I get a message saying I cant log in because I dont have a passkey, then when I try to log in with a password it wont let me, if I request a new password I get stuck in a loop

• 
  bee (@beesportsresort) reported 22 minutes ago

  I think Virgin Media should compensate me for my wifi being down during the Fortnite Community Event