Virgin Media Outage Report in Wigan, England
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The latest reports from users having issues in Wigan come from postal codes WN6, WN3 and WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Skelmersdale, Liverpool, Warrington, Bolton, Wigan, Prescot, St Helens, Altrincham and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Wi-fi | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing
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Linda
(@lindabeard51) reported
from
Wigan, England
@virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order
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Ian Dugdale
(@IDugdale) reported
from
Urmston, England
@virginmedia Service in the M41 has been appalling for months and the local Facebook group is full of complaints, don’t see any of your customers charging @virginmedia for the inconvenience.
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Dave Kelly
(@davekellydj) reported
from
Liverpool, England
@vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor
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Yoni Weisberg
(@yoniweisberg) reported
from
Urmston, England
@SamMcGuire90 @GraemeKelly1 @virginmedia @SkyUK Never had any issues with Virgin media, but I do run it as a modem and use Google WiFi around the house.
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Sam Rogers
(@8ballSambo) reported
from
Walkden, England
@virginmedia Hi, any reason my internet is down (M38 postcode) been down since early this morning cheers
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service
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Steven Woodside
(@woody0702) reported
from
Bolton, England
@virginmedia why does your broadband never work between 5am and 7:30am in #Farnworth Surely this a poor service as things are not never working... If there are works why does your website never update to say so
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Amanda
(@Amandaajxx) reported
from
Westhoughton, England
@emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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Amanda
(@Amandaajxx) reported
from
Westhoughton, England
Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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PV
(@pven91) reported
from
Liverpool, England
@virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia Like I said I registered for updates over the weekend and never got any.
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Jon Samuel
(@djleumas) reported
from
Urmston, England
@virginmedia shockingly bad customer service for the last 3 days trying to sort an issue with 2 different orders and being told for 2 of those days that we don’t exist. Now means we have missed out on the deal we really wanted. Please can our issue be sorted.
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Sonia
(@soniaagnew1) reported
from
Liverpool, England
Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chendur Pandian
(@lionruzia) reported
@virginmedia @lastminute_com @virginmedia agent made me to sign broadband & O2 sim combo contrct by gvng wrong info. In a while, an agent acknowledged their mistake & cancelled the combo. Despite that, Virgin media debited 60 GBP. I hav been trying for past 3 days to resolve this issue,but no proper response
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Kai Zeng
(@ZengKaiwen) reported
@virginmedia Also, Virgin make it as difficult as possible to cancel. You call, then they say they're processing it, and then "mysteriously" never come back to the line. Avoid at all costs!
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YhFlyy
(@FlyyCod) reported
@virginmedia @_contechs is the one having issues x
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paul hanlon
(@buzzcockblue) reported
@virginmedia Then be open and transparent in your process. I'm not asking someone to wave a wand and get the service back where it is broken, I just want someone to be honest with the expectation - and your "update" system is set up to mislead, intentionally or otherwise.
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Callum Mitch
(@CallumMitch4) reported
@_contechs @LouiCM_ @virginmedia i have 900 down and 110 up still dont get single digit ping 😭
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Katie May
(@bonniepirate) reported
@ConsumerCouncil can you advise? - we switched to @bt_uk back in June not realising they didn't handle the cancellation of our @virginmedia service (which was out of contract) - now being hounded by debt collectors for a service we ceased using 😩
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Andy Clark
(@superchef1512) reported
@virginmedia Yes no issues they are saying virgin media is blocking vpn also upgrade to hub 5 Spoke to your customer service they say I have to pay more so I may need to change providers if not sorted
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Andrew McLean
(@andrewmclean530) reported
@virginmedia Your under trained, under qualified, and under supported techs come here and change the modem for the 12th time cause that's all they know or all their allowed to do. Internet is an essential service in 2023 and you're essentially charging me for a service and not delivering.
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Bill Wileman
(@BillWileman) reported
@virginmedia and I'm going to make a complaint to the ombudsman that you are harassing somebody who hurt can't see and employing tactics of which Virgin Media should be thoroughly ashamed of themselves
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Andrew McLean
(@andrewmclean530) reported
@virginmedia Now I have to resort to calling you out on Twitter cause when I call support it goes nowhere. They want me to run the same test over and over. Beat a dead horse and the horse is still dead. Next step is @cogeco I guess.