Virgin Media Outage Report in Wigan, England
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The latest reports from users having issues in Wigan come from postal codes WN3, WN2 and WN5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Bolton, Chorley, Leyland, Warrington, St Helens, Skelmersdale and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Total Blackout | |
| Wigan |
Wi-fi | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia All the while taking my direct debit payments for a service I am not getting
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia I looked and that says it’s from the day I registered the total loss of service which was yesterday but really it should be from Friday afternoon when I did the online chat. If I DM you can you check?
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia Can you check that I will be receiving a credit on my next bill as it has been down since Friday afternoon and I don’t think it will be fixed by 12pm today, I think that time will get changed again.
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Adam
(@agarnett) reported
from
Wigan, England
@virginmedia Is there any way to tell if there are signal issues in your area? This says i should get 4g indoors and outdoors, i dont though i can barely access mobile internet from my house. Last 3 months have been awful
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄
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Thomas Evans
(@92Tevs) reported
from
Liverpool, England
@virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?
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Ducky 🇺🇦 🎃 👻
(@duckyblog) reported
from
Tyldesley, England
@virginmedia Issues with all VM services in my area says expected fix by 4:40pm today.
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Capitã Nat
(@NatashaVic) reported
from
Liverpool, England
@virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia Could the problems in the area have caused damage to the equipment? As it was working fine before. Do I get compensation for all this time as the earliest appointment is Friday 14th?
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Paul Stockton
(@pstock62) reported
from
Horwich, England
@virginmedia Internet down in BL6 5RN, any idea's
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia is honestly the worst company for WiFi
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia my internet has been down since Friday afternoon. I was told it would be fixed in 24 hours, the time has since changed and is currently at 8pm this evening. I work from home so need my internet back up and running before Monday morning. This is disgraceful
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dannyWAFClannon
(@DannyLannon) reported
from
Wigan, England
@Louisewafc @virginmedia Nice of Stoke fans turn up to support us
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia 2/2 who can I speak to as it was working fine on Friday until the issues that were nothing to do with me happened, so don’t see why I should now pay for a technician
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia I first informed Virgin Media that my internet was down via online chat on Friday afternoon. Will this have automatically been the time when my loss of service was registered as at the time the advisor said it would be fixed in 24 hours?
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia See thread above, nothing changes except the time of the estimated fix. It must be very localised as not everyone in my area is affected. So if it is damaged cables, I haven’t seen anyone out repairing them over the weekend, it’s a joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Y3 😳
(@Yasserdaebes) reported
@virginmedia It’s too slow in the weekends which means the network is trash
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David Ford
(@IamDavidford) reported
@virginmedia Passing the bots is impossible! They can’t help over sms and direct me to phone Virgin....which I have done and that’s how I got the pod🤪 round and round in circles I go, never getting closer to good WiFi 🤔
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Edward Marcus
(@Edward_Marcus) reported
@LDesesperes @virginmedia I signed up 5 years ago. My bill is constantly going up, and in my opinion the service is going down. Still have my original box and it’s painfully slow. They won’t send a new one because according the their system it’s working ‘fine’.
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Charles
(@Charles11522381) reported
@virginmedia Home hub 3 the white one. I've did the self help multiple times over the past months it just keeps telling me to reset but that doesn't help. In fact that self help is useless.
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michael
(@mbeddoes80) reported
@virginmedia hi I have done a service status online as my broadband is playing up. It says there is a problem outside of the house. Just wondered how long this will last. Ip119bj
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david pratt
(@prattydave) reported
@virginmedia can you please tell me who touches something that makes the internet that we pay a fkn fortune for to go down all of a sudden. Either wake the bloke up who is leaning on the space bar or sort it out please it’s doing my nut in. Please explain !!!
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Rick P
(@rickpLostCause) reported
@LDesesperes @virginmedia Haha - been with them for 10 years and never have they offered me any discount…. Not even if I renewed my contract. Great broadband but jeez they milk the cash
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Mark Matthews
(@mat84481881) reported
@virginmedia I expected more,but let down again.
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Tosh
(@Toshniwal) reported
@virginmedia Tried to call...had a 1 hour long conversation after which the call center folks said they didn’t see any problems. Obviously that’s not true given the other users here who are also complaining about the same problem in the area
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Charles
(@Charles11522381) reported
@virginmedia You're just assuming it's just my Wi-Fi speeds that are slow (The screenshot I was right next to modem), My Ethernet speeds are just as terrible my main computer is Ethernet connected and are pretty much the same.