Virgin Media outages and service status in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Leyland, Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, and Chorley.

City	Problem Type	Report Time
Leyland	E-mail	3 days ago
Prescot	Internet	9 days ago
Wigan	Internet	9 days ago
St Helens	Wi-fi	9 days ago
Bolton	Internet	11 days ago
St Helens	TV	12 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  NeckSausage (@NeckSausage) reported 11 seconds ago from Tarleton, England

  @virginmedia really poor coverage here PR4 6, is there a mast problem?

• 
  Carol Rowles (@CallyRaven) reported 4 minutes ago from Westhoughton, England

  @virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?

• 
  Lindz Devine (@LindzDDub) reported 5 minutes ago from Wigan, England

  @virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.

• 
  CryptoDan2k (@CryptoDan2k) reported 6 minutes ago from Roby, England

  @virginmedia Yes, as discussed many a time. Without fail occasion I phone there is a fault in my area and you will not send out a technician. This circle can not seam to be broken. This is why you have failed to get an engineer out to me for months and months.

• 
  Maureen StewartJones (@supergran22) reported 8 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Nathan Talbot (@nathantalbot) reported 15 minutes ago from Urmston, England

  (Test) Is anyone experiencing a virgin media Internet outage in B9?

• 
  Emma (@EmmaZhaan64) reported 17 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  CryptoDan2k (@CryptoDan2k) reported 18 minutes ago from Roby, England

  @virginmedia Hi thankyou4 replying. You offered me the piss a while back for free then tried to charge approx 25 quid a month for them.The issue is half your line and half the equipment. You can never send an engineer out as everytime I phone there is an issue in the area.Another outage today

• 
  kevin.james (@pillbo01) reported 22 minutes ago from Bolton, England

  @virginmedia That number is a automated response not a customer service agent and an utter waste of time

• 
  CryptoDan2k (@CryptoDan2k) reported 23 minutes ago from Roby, England

  @virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 27 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  CryptoDan2k (@CryptoDan2k) reported 28 minutes ago from Roby, England

  @virginmedia Done it again, 3 outages in 3 days. Very poor

• 
  Kerry Louise (@KerryKez7) reported 33 minutes ago from Urmston, England

  Don’t ever get Virgin Media internet/WIFI it’s SO garbage & keeps going off especially when your watching something WTF & apparently it’s the most up to date & according to them it’s the best NO it’s not plus it’s expensive for being SO c**p 🤬💷😤

• 
  Mick Mc 23 (@Mick_McIver1984) reported 35 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Liz Tuite (@tuite_liz) reported 37 minutes ago from Atherton, England

  @virginmedia Can you check that I will be receiving a credit on my next bill as it has been down since Friday afternoon and I don’t think it will be fixed by 12pm today, I think that time will get changed again.

• 
  Maureen StewartJones (@supergran22) reported 42 minutes ago from Eccleston, England

  @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

• 
  owen southworth (@obpls1995) reported 43 minutes ago from Wigan, England

  @virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.

• 
  kevin.james (@pillbo01) reported 47 minutes ago from Bolton, England

  @virginmedia No as you person on 150 said you do not have a customer service that I could talk too. Your engineer said it was a fault at the box in street so I don’t know when it is fixed. But it’s not improve in the last month

• 
  Maureen StewartJones (@supergran22) reported 49 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  Carol Rowles (@CallyRaven) reported 52 minutes ago from Westhoughton, England

  @virginmedia And our Internet is down again this morning! So because its intermittent we don't get compensation, tried to call, can't get through (have to do it on mobile, our 'landline' is now internet reliant!)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gareth Lloyd (@El_Lloydie) reported 1 minute ago

  Well, the customer service from @virginmedia these days is really quite remarkable. And that's not a compliment. Here's a thread... Informed them that I'm moving house, and they get it booked for Friday 3rd April. All good...

• 
  Paul Parkin (@kingoftheshed) reported 5 minutes ago

  @virginmedia And once again it goes down just I’m about to watch the boxing. Sort it or I’m putting in a formal complaint.

• 
  Lisa Cooper (@lisalulabelle75) reported 6 minutes ago

  @virginmedia price increase on my package from £72 a month to £170...are you on drugs? Phone call to cancel in the morning 😡

• 
  Rep74NL (@JohnnyRep74) reported 9 minutes ago

  @virginmedia your Webchat is awful , got an email regarding upgrading to 360 . Directed to webchat , 35 minutes later still trying to sort out what is an easy request . Your agent takes 10 minutes between each response to answer . I’m not bothering now

• 
  Jazza (@jmilprint) reported 13 minutes ago

  @sharonmariahall @virginmedia I've never had a problem with them, consistent fast Internet, TV works fine. When I thought of leaving they gave me a reduced price all done through Whatsapp.

• 
  just me (@PHILROOKS) reported 16 minutes ago

  @virginmedia With respect I have done this, and you just come back saying you can't access my account or help as you're just the MEDIA TEAM. I'm sure you're here to just monitor the poor comments and look like you care, when you don't. Your CEO should be embarrassed and take responsibility

• 
  Gary T (@Gaztaz1) reported 19 minutes ago

  @virginmedia just to let you know your customer support is crap, 14 days I will be without broadband, caused by some other company digging the road up. The phone calls and emails to get a date has been a joke, then they didnt turn up. Absolute shower of shite

• 
  Ben Eaton (@BenEato46743114) reported 19 minutes ago

  @virginmedia Just cancelled my broadband because you want £33 for m350 but new customers get m500 for £24 how does that work been with you for nearly ten years but a new customer gets a better deal 👍.

• 
  Alloqui Strix (@AlloquiStrix) reported 21 minutes ago

  @virginmedia an outage in my area since Tuesday. There is supposed to be a means to register for compensation for loss of service, but the website doesn't contain any buttons to do so - are you making it difficult on purpose noting "if you do not register you don't qualify"?

• 
  James Norris (@nozzla) reported 22 minutes ago

  @virginmedia WiFi and TV not working this morning and can't seem to fix it. Is the service down?