Virgin Media Outage Report in Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN6, WN3 and WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Bolton, Wigan, Prescot, St Helens, Altrincham, Leyland and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Warrington |
Wi-fi | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Bolton |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Craig Richardson
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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Carolyn Hudson
(@crhudson10) reported
from
Horwich, England
@virginmedia Non-existent customer service; line cuts off every time we call, emailed 9 days ago & still no response & bill has increased to £167 pm for fewer services! Wouldn’t mind but I only watch Netflix! 😱
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia @NorthernOaf Feel free to look in to my non-existent service.
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Victoria. 🐝
(@baabaa89) reported
from
Bolton, England
@virginmedia appalled at the service I’m currently receiving from your customer service rep on the phone. If she calls me “m’am” one more time, I might cry. Her attitude stinks.
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working
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James Read
(@JamesRead78) reported
from
Wigan, England
@virginmedia need to chat with someone about lowering my bill £100 per month is getting ridiculous! Tried using the chat function on the app but it's not working
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia wow called up to cancel and the guy says I’ve successfully cancelled and then hangs up!!! Thank god I’ve decided not to go with you!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia hi I recently signed up but want to cancel
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Shaun
(@shaunbentley) reported
from
Atherton, England
@virginmedia I’ve just asked for all calls relating to my complaint over the past two years. You said no. So now I do a complaint against you with ico. I believe you will get a fine. Sorry.
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!
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Mark Robinson
(@markfrobi) reported
from
Atherton, England
@virginmedia your customer service is abysmal. I am fed up of chatting to a robot or someone in india repeatedly asking me the same questions and getting absolutely nowhere. 3 engineer visits, many phonecalls, online chats (some not even answered) and still got nowhere.
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Denis Cudahy
(@cudda69) reported
from
Horwich, England
@virginmedia absolute joke cancelled my contract beginning August because of issues ever since its been installed, looked at at my bill I'm still being charged, all equipment in a box so it's not used you have signed me up again for 12 month WTF #jokers
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.
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Dave Tarleton
(@davetarl) reported
from
Liverpool, England
@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clarice Howie
(@Clariceinuk) reported
@virginmedia I’ve spoken to several people last night and this am. Complaint now raised. Advised I’ll receive a call before end of day Tuesday.
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Georgina 🐰
(@georgina_jgr) reported
@cropperTV Thanks cropper! I had to cancel my engineer for virgin media too bc there’s a connection issue and I obvs didn’t spread this. They will come Wednesday at least tho coz my mum will let them in. Trying not to spread it to her too.. we live in a small flat too lmao so yeh
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Clarice Howie
(@Clariceinuk) reported
@virginmedia Wishing I’d never bothered changing from Sky. 15 minutes on live chat, 30 minutes phone call last night and further almost 20 minutes this am to ensure external cable replaced as damaged. Engineer who installed internal equipment had said they would sort yesterday.
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Darsh
(@SLafaux) reported
The help bot on the @virginmedia website is one of the most frustrating things I've experienced. It's asking me every ten seconds if I want to continue to hold for a customer service agent. It actually makes me want to stop using Virgin Media's services entirely.
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Ollie Parkes
(@olliep42) reported
@virginmedia TV service completely down in DL1 area of darlington? Tivo box is on but nothing coming through whatsoever! Is this a known issue?
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Anna Jarmolovic
(@AJarmolovic) reported
@virginmedia I ordered broadband with you 4weeks ago,your phone customer services keep disconnecting me after I pass security, online chat lied that it will be done a week ago, engineer that turned up, but couldn't do anything, reeked of alcohol. What company are you?#horrible
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Mark Eatock
(@meatandpotato) reported
@virginmedia your customer service is appalling!!! I’m trying to speak to someone about your terrible broadband and going round in circles!!! What a joke
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Marwa
(@Marweeter) reported
I never use twitter but on this occasion I feel it’s necessary. @virginmedia you disgust me with your no or crappy service which is so ironic since you are ‘service providers’. How are you so expense and renowned for a **** service?! No internet every few weeks during week days.
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quigs
(@quicongin) reported
Literally been told 4 times they’ll change my payment date but would take until 1st November for the change (this was April, July and august and September I was told)and never have and then you try to take late fees @virginmedia
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Marwa
(@Marweeter) reported
@richardbranson fix your damn @virginmedia internet services!!!!!!!