Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 01/24/2026 01:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Bolton, Warrington, Altrincham, Wigan, Leyland, Skelmersdale, Prescot and Irlam.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool TV
United KingdomLiverpool E-mail
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • Acko_79 Acko * (@Acko_79) reported from Liverpool, England

    @M555Jay @virginmedia Always going off. Sick of it but wouldn’t know where to start. Plus think we tied to a contract. **** knows.

  • emma1995_louise emma louise crowther (@emma1995_louise) reported from Wigan, England

    @virginmedia ive just been looking online at your bundles and it says you cant order a tv and broadband without a phone but i didnt have a landline with your self as im an ex customer

  • IrafanO IrafanO (@IrafanO) reported from Bolton, England

    @virginmedia anybody else having problems everyday with Virgin Broadband. Mine crashes one every a day.

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on

  • NicOneFile Nic Tabern (@NicOneFile) reported from Rainford, England

    @virginmedia I keep getting told that there are no issues, but when I run the test, this is what I get! The test results were inconclusive We'd be happy to investigate further.

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today

  • scousenat *scousenat🌈 (@scousenat) reported from Liverpool, England

    @Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October

  • NicOneFile Nic Tabern (@NicOneFile) reported from Rainford, England

    @virginmedia what a poor service, working from home, connectivity awful, speed test okay, so you can’t helps me any further, Whow Whow Whow! New provider being researched - any recommendations please 😱

  • iamrossiofleigh Martin Ross (@iamrossiofleigh) reported from Hindley, England

    @virginmedia i desperately need some. WiFi boosters guys, service is none existent unless sat on the router

  • liverpool_Jon Jonathan Marshall (@liverpool_Jon) reported from Liverpool, England

    @virginmedia broadband hub has rebooted 6 times now. Is there a major outage in Liverpool

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp We were promised a signal booster when we upgraded our equipment. It’s been over 5 months now!

  • iamrossiofleigh Martin Ross (@iamrossiofleigh) reported from Hindley, England

    @virginmedia I cant get a WiFi signal unless I’m sat next to the router 🤦🏻🤦🏻🤦🏻🤦🏻🤦🏻 anything you can help with its becoming more and more annoying

  • walshy31 Paul Walsh (@walshy31) reported from Liverpool, England

    @virginmedia Sorry back in work today! Would adding boosters help?

  • scousenat *scousenat🌈 (@scousenat) reported from Liverpool, England

    @virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied

  • IrafanO IrafanO (@IrafanO) reported from Bolton, England

    @virginmedia my broadband has gone down every day this week. This is getting ridiculous.

  • Janemcloughlin7 Hollymac66 (@Janemcloughlin7) reported from Bolton, England

    @virginmedia Despite 3 attempts to call last week and finally getting through to remove Broadband/Telephone but keep the TV package I have been let down again. I was promised an email link for my account as I do not have the number and it has not arrived

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    Honestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.

  • SharonLLeonard Sharon Leonard (@SharonLLeonard) reported from Bryn, England

    @santanderuk ✅ make calls to isolated people while @virginmedia ❌ refuse to even speak to customers with poor service #weknowyouhaveaproblemgoodbye #AIBOT

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • coll34 Collette Elliott (@coll34) reported

    @virginmedia what are you going to do? You’ve lost my payment yet my services are restricted. Absolutely disgusting that there is no complaint number or number to missing payments. @virginmedia restore my services

  • LOV3SHUGZ Shugz (@LOV3SHUGZ) reported

    @virginmedia your customer service and complaints teams are useless. I just want confirmation that you have cancelled the contract and I have attempted every method to resolve this and will now be escalating to the ombudsman.

  • muttlysaid muttly (@muttlysaid) reported

    Virgin media You Are Awful The most annoying thing is I'm unable to switch because I have to pay for a BT Landline to be installed. So I'm stuck with them.

  • coll34 Collette Elliott (@coll34) reported

    To the assistant who I’ve just spoken to at @virginmedia I am NOT a liar. I’m a person with mental and physical issues and I’m being talked like a child. I’m going to the #media about this

  • coll34 Collette Elliott (@coll34) reported

    @virginmedia I’ve spoken to 3 different people. Not 1 can help. YOU lost my payment not me. I will be getting advice in this

  • anna__cowan anna (@anna__cowan) reported

    @virginmedia i just spent ages getting through to someone, to only have them say 'hello' then hang up immediately after i speak? how can i speak to an actual human who will help?!

  • john_seto John Seto 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 🚴‍♂️ ✈️ 🚅 (@john_seto) reported

    @KarlOnSea @virginmedia They know they can do it as so few people actually cancel and move. Same with mobile contracts, people will complain but do absolutely nothing about it.

  • MsStellaH Estelle✨ (@MsStellaH) reported

    @virginmedia is there a service issue in BS5 area. Can’t check the service status on your website, it’s not working.

  • JohnRelen1 Badmanners (@JohnRelen1) reported

    @virginmedia greetings from a former customer today I received a bill for 38 quid on February 27th you took the sum of £117.00 from my bank account and you disconnected my services at 23.59 on February 25th and I paid an electrician £76.00p.

  • craigt2801 Craig Thompson (@craigt2801) reported

    @virginmedia your customer service is a joke. How do I cancel?