Virgin Media Outage Report in Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN3, WN1 and WN5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Warrington, Bolton, St Helens, Liverpool, Skelmersdale, Chorley, Newton-le-Willows, Prescot, Leyland and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
Phone | |
| Warrington |
TV | |
| Bolton |
Internet | |
| St Helens |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
@virginmedia your Internet sucks
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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Gemma ≅
(@SimpaticoGem) reported
from
Walkden, England
Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SOGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?
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Christopher Fox
(@ChrisFoxRacing) reported
from
Bolton, England
@virginmedia Already reported the broadband issues, and it's an issue where estimated fix times keep getting pushed back. With regards to mobile issues, this has been around the same length of time. The only way I've been able to get any connection at all is by switching to 3G
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John Kelly
(@John_Kelly17) reported
from
St Helens, England
@CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.
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kevin.james
(@pillbo01) reported
from
Bolton, England
@virginmedia No as you person on 150 said you do not have a customer service that I could talk too. Your engineer said it was a fault at the box in street so I don’t know when it is fixed. But it’s not improve in the last month
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Gemma ≅
(@SimpaticoGem) reported
from
Walkden, England
Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SIGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?
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kevin.james
(@pillbo01) reported
from
Bolton, England
I have virgin media but they don’t have a Customer service that you can speak to. Or email I’ve had a problem for over a month since an engineer messed about in the box in the street. Picture on tv keeps pixilated.
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kevin.james
(@pillbo01) reported
from
Bolton, England
@virginmedia That number is a automated response not a customer service agent and an utter waste of time
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
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Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
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murf
(@JohnMurphy9172) reported
from
Liverpool, England
@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
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phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Psaras
(@tokerspud) reported
@virginmedia same old bad connection, same old bad service
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Paddy woods
(@Woodpad1) reported
After 5 years I have decided to call it a day with virgin @virginmedia I can’t deal with the bad service anymore
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leila
(@leila24765781) reported
@virginmedia can someone contact me regarding my virgin package For three days now I’ve been texting & you promise to get back & you don’t!!! I’m cancelling my package yet no one is willing to help!!!!!! You are willing to take £133 a month easily Your customer service is appall
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leah
(@leah01820443) reported
@virginmedia once again another important zoom meeting wasted because your internet keeps going down ! Sooner the better my contract is up.
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BoboloKitchen
(@BoboloKitcHen) reported
@virginmedia Yes virgin helpline knows there is an issue in the area and it was meant to be fixed by 10am but nothing has been fixed. I need access to my emails
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Joannne
(@Joannnnnneee) reported
@virginmedia can you tell me when this issue with the broadband is going to be resolved?? G51 area..
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@woodpunk
(@woodpunk) reported
@jake74 @virginmedia Never worked for me either. According to the person I ended up speaking to, it's the same for anyone on a non-current standard package (discounted, previously available package etc) which is pretty much everyone.
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suresh babu
(@sureshb83204367) reported
@virginmedia Yes it's fully terminated. Your collections team not able to fix my problem. They direct to some other teams. Yesterday I was transferred to 4 different teams and none able to resolve
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.
(@jeffdance1) reported
@virginmedia I text your service Sunday morning and they got back to me early Monday morning. When I replied the yes the whole thing started again with the bot. So I answered the relevant questions and again got a response early morning . Just replied to it and the bot wants me to start again
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Jeannette Knights
(@JeannetteK100) reported
@virginmedia I have intermittent internet. Drops out for 30 seconds to up to 5 mins then back. Happens on and off all day and night. Not enough band width (no one else using it) I have 200mbps. Happening for 6months.! Excuse after excuse but no fix