Virgin Media Outage Report in Wigan, England
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The latest reports from users having issues in Wigan come from postal codes WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Bolton, Leyland, Warrington, Wigan and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Bolton |
Internet | |
| Liverpool |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Bolton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.
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Steven E Whittaker
(@stephraim83) reported
from
Chorley, England
@virginmedia Sorry @virginmedia I don't wanna complain but your engineer has just left, my services still aren't working I rang customer services and they fobbed me off. They said said we're closing soon so ring back tomo. Not good enough.
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia WTF INTERNET DOWN .Record message should be back running by 12.05am Are you serious.
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Tezz P
(@TezzP) reported
from
Haydock, England
Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia @NorthernOaf Feel free to look in to my non-existent service.
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia hi I recently signed up but want to cancel
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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lynn sweeney
(@SweeneySweeney1) reported
from
Urmston, England
@virginmedia I have been left with 4 holes in 2 rooms in my house, all made by an incompetent member of your team. I want my complaint resolving asap and compensation for the aesthetic damage to my property, and the time I have wasted trying to get this whole debacle resolved 2/2
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia wow called up to cancel and the guy says I’ve successfully cancelled and then hangs up!!! Thank god I’ve decided not to go with you!
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!
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lynn sweeney
(@SweeneySweeney1) reported
from
Urmston, England
@virginmedia My complaint regarding the damage to my property following the incorrect installation of cables at my property has not yet been resolved. Apparently, my complaint has been escalated to a manager but I am yet to receive a formal apology or formal acknowledgement 1/2
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Sandra SmithMND
(@sandras_smith) reported
from
St Helens, England
@Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.
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Andy
(@AHeywood_84) reported
from
Golborne, England
So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!
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Steven E Whittaker
(@stephraim83) reported
from
Chorley, England
Dear @virginmedia I'm not one to complain, however in this instance I feel I have to. I've been paying over the odds for your service for 6 years now... with only a few issues. 3 week ago my services just stopped working, bizarrely after I'd payed for pay per view...
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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Andy
(@AHeywood_84) reported
from
Golborne, England
@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!
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Andy
(@AHeywood_84) reported
from
Golborne, England
@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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steph hyams
(@HyamsSteph) reported
@virginmedia Still this is outside your T&Cs-i believed this email was closed down and have had ebay, amazon, Spotify hacked. What is your complaints procedure & who regulates you?
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Nathan
(@n_parfitt) reported
@virginmedia Thanks John, but doubtful to be honest. Feel free to direct message me. I can explain but I work from home left with no Internet, I'm mot left with any options other than to cancel. Its been a farce since I notified that I was moving to be honest and today was ridiculous
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jodale
(@mermaidmollie) reported
@virginmedia two months, and STILL haven't sorted out the mess you made of my 'upgrade'. I am several hundred pounds and hours down and getting nowhere. YOU mis-sold me the bundle, why can't you sort it out?
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Jemma
(@jemmadm) reported
@virginmedia I am being evicted and forced to pay an exit fee if £215.47, why can’t this not be waived given the circumstances? I am not choosing to move but my new address does not have Virgin infrastructure. I have spoken to your team to raise a complaint but getting nowhere
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dave
(@davebriggs63) reported
@virginmedia moved house, booked install/transfer from old house 2 weeks ago to be installed today..... Guess what..not turned up and when I've rang I'm told it's on hold. Why wasn't I told? I've had to book today off work!!!!When I call advisors either hang up and leave on hold!
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somepropernotrightsonhere
(@Nick2403197218) reported
@DisneyPlusUK If you are a virgin media customer you can’t watch on the TV. Poor that. When are you sorting a Channel out like you have for sky ?
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Grizzo Renders
(@GZOUKStudios) reported
@virginmedia And you don't think I have? All they do is querie and that don't help. What more can I do? You lot are a joke.
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Marty Funkhouser
(@Funkhouser67) reported
@virginmedia my internet has an intermittent signal since Friday when an engineer was at my next door neighbour's home. Our internet was down for about 20 mins then intermittent since. How can you resolve this asap?
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Jinda Bisran
(@jinda_bisran) reported
@virginmedia your guy trying to sell us mobile network instead of solving my connection issue… and has the cheek to say to get the pod free… bloody joke Virgin.. tell your Zahid to understand the issue n not upsell when you have an angry upset customer.. time for a change n ditch Virgin
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Hugh Baillie-Lane
(@BaillieHugh) reported
@virginmedia Yup, has been since Friday. Neighbours have the same issue