Virgin Media Outage Report in Wigan, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Wigan come from postal codes WN3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, Chorley, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 3 days ago |
|
Wigan
|
Internet | 3 days ago |
|
St Helens
|
Wi-fi | 4 days ago |
|
Bolton
|
Internet | 5 days ago |
|
St Helens
|
TV | 6 days ago |
|
Wigan
|
Wi-fi | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
-
TheAspiLawStudent #NoReturns (@LawAspi) reported from Chorley, England@nerdscav @the_hinchy @virginmedia Yes because a WiFi extender will fix the issue when it's the incoming line and not the hardware 😳. The routers gives a 3ping and 1GBps connection. The issue is virgin's crappy network 👍
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia Not really checked today as not working, nans funeral is at 1120. You need to get an engineer to my house next week. I'm paying the bill and not getting the service, not really fair is it.
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia Yes, as discussed many a time. Without fail occasion I phone there is a fault in my area and you will not send out a technician. This circle can not seam to be broken. This is why you have failed to get an engineer out to me for months and months.
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia You have literally sent me the same link of what I have just screen shot to you to ask me to do the same thing again of the point you have just addressed. 😡😡😡 Fix the bloody problem and get an engineer to my house!
-
Alan Dean (@alandean1878) reported from Roby, England@virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!
-
Sharron Rawlinson (@SharronRawlinso) reported from Kirkby, England@virginmedia had a link to change my password and every combination I’m trying says strength invalid. Help.
-
@AniAna98722504 (@AnianaAbrudan) reported from Urmston, England@Virgin media,every months problems with broadband,so hard to get in touch by phone and always they have work to do during day in the week time. So angry now 😤 😒
-
LeChonk (@J_w_D94) reported from Horwich, England@virginmedia Hi, I'm tweeting from the device I'm having connectivity and signal issues with, I've looked on the website and it's not stating if you're having network issues or not.
-
Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England@virginmedia Chatting to your customer service team, she blaming me for disconnecting the chat but it’s you lot
-
Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England@virginmedia 30 day cancellation is nearly up, just waiting on the returns packaging to arrive. But don’t see why I have to pay £150 for a service I’ve not been able to use for a month
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.
-
Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England@virginmedia It’s taken 4hrs to get your incompetent team to cancel the package properly. Now there is just the matter of the Overdue bill and the final bill.
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@Huawei21327032 @virginmedia They tried to charge 30quid a month for piss which isn't the issue it's a mix of virgin media kit and also the line. Spent 2 gars studying CISCO networking CCNA and they think I don't know what I'm talking about
-
Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England@virginmedia not used my package for 4 weeks. You said you would send someone out to reconnect, which never happened, you keep passing me to different departments. you still have the cheek to send me a bill. Still waiting for the free return package to send your equipment back
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia Are you wanting me to comment in the broadband section? Can you explain the benefits of this as you won't send an engineer out if there is an issue constantly in the area and your tech team are already aware of it, plus I have the ofcom complaint aswell?
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia Hi thankyou4 replying. You offered me the piss a while back for free then tried to charge approx 25 quid a month for them.The issue is half your line and half the equipment. You can never send an engineer out as everytime I phone there is an issue in the area.Another outage today
-
Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England@virginmedia Turns out your team didn’t cancel my package, like I wanted. Absolutely 🤬 joke.
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@HelenRuggles3 @virginmedia Helen sounds like your a pro at receiving the brush off.Can you call back in 24 hours and we will fix the problems?Then you call back in 24hours there still an issue. Only been my 2022 working from home HELL. THANKS @virginmedia for nothing.I pay my bill and don't get the service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Nils Schaffner (@NilsSchaffner) reported@virginmedia I have been through to 4 people so far who each time forwarded me to the wrong next person to talk to to cancel. This is not a question of just waiting, it is also a clear attempt to avoid me cancelling in my opinion!
-
Bronwen Hyde 💙 (@bronwenhyde) reported@virginmedia not that i could see but it didn't seem to mention wifi, just broadband and the broadband is fine. it's just the wifi signal that's dropping out.
-
Jonny! (@Claret_Jonny) reported@virginmedia Never mind the tv , it’s the internet, and we’re on a pretty high speed, your place has done all the tests. Internet keeps disconnecting from the booster around 10/12 times an hour! All they could say is “£5 for more boosters” Someone needs to come out .
-
Lucy (@SociallyAwks15) reported@O2 been trying to sign up to priority, I'm a virgin media customer and it says I can get priority. It's asking me to verify by typing in a 6 digit code but it's not being sent to me. Do you have any idea why this is? Thanks.
-
Kellie Knowles (@KellieKnowles) reported@virginmedia I have already raised a complaint two weeks ago. Still no contact!!!!
-
Ben Tapp (@Tenbapps) reported@virginmedia Why is it so hard for your customer service team on the phone to believe we have a failed TV box and send someone out? You can hear the hard-drive almost grinding every few seconds, all the lights are on on the front of the box and it displays "please wait" on the TV
-
Ben Reade (@benreade) reported@virginmedia I'm cancelling. here on @Twitter I finally get someone to acknowledge me in minutes! Maybe focus some energy on less public forums as well! I'm amazed your level of customer service is legal. @Ofcom
-
Mrinal Thakur (@mrinalt6) reported@virginmedia I have been a virgin media customer for a couple of years now - my monthly rate has steadily gone up without any increase in my package. I am trying to contact you to leave but cannot get through to speak to anyone despite many hours on the phone. Can you help?
-
Jonathan 🏳️🌈🇪🇺 & 🏳️⚧️ ally (he/him) (@logically_fuzzy) reported from Brighton and Hove, England@virginmedia no WiFi, phone or TV in Brighton BN2 Causing major problems with work What's the problem and when can it be fixed? I can't afford to miss any more work
-
Rachel (@rachelgrannell) reported@virginmedia Astounded at your appalling customer service. Currently on my 8th call to you this morning trying to cancel my contract. Been on hold for more than 2 hours in total and hung up on multiple times. Never been treated this badly by a company in my life