Virgin Media Outage Report in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, Chorley, and Leyland.

City	Problem Type	Report Time
Prescot	Internet	1 day ago
Wigan	Internet	1 day ago
St Helens	Wi-fi	1 day ago
Bolton	Internet	3 days ago
St Helens	TV	4 days ago
Wigan	Wi-fi	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  Darren Thomas (@DagsJT) reported 27 seconds ago from Warrington, England

  @virginmedia So service resumed around 3pm with an email confirming it. In the last 5/10 mins the wireless connection keeps disappearing off. It’ll return for a second or two, then drop again. Unsurprisingly your status checker says there isn’t an issue despite there clearly being one.

• 
  Lorraine Ayrton (@lorraineayrton) reported 2 minutes ago from Bolton, England

  When you have 1001 things to do, Uber slow internet (yes @virginmedia I’ve tried switching on/off etc but still feel like I’m on dial up) and still haven’t a call time for job tomorrow is making me a proper grump #mondaythoughts #MondayMotivaton #MondayBlues #MondayMood

• 
  KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported 2 minutes ago from Risley, England

  @virginmedia came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer

• 
  Damon (@thestuchy13) reported 5 minutes ago from Billinge Chapel End, England

  @virginmedia It's a fault you was suppose to fix yesterday at 4.15 in the area but still hasn't been fixed

• 
  Baz Anderson (@BazxAnderson) reported 14 minutes ago from St Helens, England

  So get an email on Sunday saying my @virginmedia bill is going up in September. Since then nothing but problems with the internet. If your going to charge a fortune. Provide a decent service.

• 
  Lorraine Ayrton (@lorraineayrton) reported 16 minutes ago from Bolton, England

  @virginmedia I have tried EVERYTHING to speak to a human however the automated rubbish doesn’t let me get there. It just tells me there is a problem that you are trying to fix. Clearly I am aware there is a problem and has been for sometime I have done all usual diagnostics my end

• 
  Kenneth Owen (@northernmicks) reported 18 minutes ago from Kirkby, England

  @virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip

• 
  Shaun (@shaunbentley) reported 21 minutes ago from Atherton, England

  @virginmedia Still on the phone. Just found out the eng that was supposed to come today to fixed the frayed cables outside was a no show. Also all my smart lights have stopped working meaning the local network (not broadband) has gone down. Finally you’ve agreed to issue a deadlock letter.

• 
  Victoria. 🐝 (@baabaa89) reported 24 minutes ago from Bolton, England

  @virginmedia We have been experiencing issues with our hub. We often lose connection and then the connection is not very strong at all when connected. This has been happening for a couple of weeks. Please advise further.

• 
  KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported 24 minutes ago from Risley, England

  @virginmedia @Virgin came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer

• 
  IDIC (@CharlieIDIC) reported 25 minutes ago from Kirkby, England

  @virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits

• 
  BBird (@bizzarebird) reported 26 minutes ago from Bolton, England

  @virginmedia Restarted twice, no problems with Internet at all. It started randomly on Monday night I thought it was going down but no it's like its telling me Internet is working but no thanks. Router is stuck where it is next to TV don't want flashing x

• 
  Lorraine Ayrton (@lorraineayrton) reported 27 minutes ago from Bolton, England

  @blackheartorch @virginmedia 🤬🤬🤬🤬🤬🤬🤬 is all I have to say right now. Just want to talk to a human and not deal with an automated service x

• 
  Lorraine Ayrton (@lorraineayrton) reported 28 minutes ago from Bolton, England

  @virginmedia Estimated fix time, it’s been going on for 4+ weeks and yes that is the number I am calling. It reset everything and did tests and currently running HOWEVER the next drop will be 5pmish as per the norm. It last went off at 14:53. I need a human being & cant speak to one

• 
  KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported 40 minutes ago from Risley, England

  came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer @virginmedia

• 
  Darren Thomas (@DagsJT) reported 52 minutes ago from Warrington, England

  Pretty ironic when the @virginmedia Service Status page doesn’t work.

• 
  Lorraine Ayrton (@lorraineayrton) reported 52 minutes ago from Bolton, England

  Dear @virginmedia I don’t want an automated response, I want a solution. I have had intermittent internet access for 4 WEEKS and have had ENOUGH. I want to speak to a human being, can I have a number to complain to please #crapservice

• 
  IDIC (@CharlieIDIC) reported 55 minutes ago from Kirkby, England

  @virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill

• 
  Victoria. 🐝 (@baabaa89) reported 57 minutes ago from Bolton, England

  @virginmedia No issues and my box has no issues after running a test, but it still loses connection regularly.

• 
  Darren Thomas (@DagsJT) reported 57 minutes ago from Warrington, England

  @virginmedia So it looks like the router resetting was the start of a bigger issue. Router appears to be having issues again. Your diag service thinks the router is switched off but it certainly isn’t.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TLBoy (@JustinPierpoint) reported 7 minutes ago

  @Thecarmagdriver @virginmedia Sorry, last tweet on this. Sounds like a Radio Times ad but other mesh network products are available. I picked the Google one because the management app had good reviews & I've found it to be great. Install was also very easy.

• 
  Neil Turner (@tickles_t) reported 9 minutes ago

  @virginmedia It just drops out all the time. Using your online checker it says that there is a network issue coming into the home. Told me to check the connections / reboot rooter etc (which I've done several times) and nothin has improved.

• 
  Carla Gair (@carlasbnb) reported 10 minutes ago

  @virginmedia I need someone in customer services to talk to me directly please.

• 
  G Kalsi (@GKalsi2) reported 13 minutes ago

  @virginmedia Is there update on the cabinet being secured ? We are now having network issues possibly due to the cabinet being on the floor and water (rain) getting into it .

• 
  Alex 🏳️‍🌈✊🏿🤘 Blunt (@AWildAudioNerd) reported 13 minutes ago

  @virginmedia I also have terrible phone signal here. My third attempt went through and I've got a bot talking to me.

• 
  Narendra Tailor (@NarryT2016) reported 14 minutes ago

  @virginmedia That is what I have done. Your colleague, Chris, tried to bribe me to drop this case. Does that look right to you? Please check the tapes which you have. I just don't understand why you think your customers are stupid. I have also just sent a second email to Lutz Schueler.

• 
  Kate Pindar (@katedavies121) reported 17 minutes ago

  Joke trying to get a hold of @virginmedia been on hold now for 55 minutes trying to change my package before they shockling try and charge me £135 a month. No help online either as that service is currently unavailable #poorservice

• 
  Kevin McGuire (@KMcGuire93) reported 17 minutes ago

  @virginmedia Having issues with my tivo box. The picture is obscured by pixelated bars every few seconds. I have already tried rebooting the box and no joy. What are the next steps from here. Thanks

• 
  Matthew Carter (@matthewcarter7) reported 18 minutes ago from London, England

  @Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!

• 
  G Kalsi (@GKalsi2) reported 25 minutes ago

  @virginmedia I’m sorry but this is the same response I have been getting from the call centre when I’ve called and logged this and on Twitter . Like a lot off people I’m working from home and can not afford wifi to go down . Virgin media has not in the last month come out and resolved this