Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN3, WN5 and WN2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 03/23/2026 23:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Warrington, Chorley, Bolton, Liverpool, Prescot, Wigan, Leyland and Skelmersdale.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomWarrington Internet
United KingdomChorley Internet
United KingdomBolton TV
United KingdomBolton Wi-fi
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • Lara__1302 LaraB (@Lara__1302) reported from Abram, England

    @virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia so much easier to cancel direct debit without having to bother with a call

  • Lara__1302 LaraB (@Lara__1302) reported from Abram, England

    @virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue

  • springviewer John Edgar (@springviewer) reported from Wigan, England

    @virginmedia not on all channels, I’ve turned the box off and very much doubt I’ll be turning it back on with such a poor service lately

  • Tinkerbellkimmy KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported from Risley, England

    @virginmedia Hello I spoke to retentions yesterday and my contract is going down to 78.00 something but havent had an email from you with the new details im not having any luck with online chat noone responded

  • BrightLitegames BrightLightGames (@BrightLitegames) reported from Liverpool, England

    @virginmedia Internet is down AGAIN, Queue the automated twitter response. Time to find a new provider I think!

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    Dear @virginmedia I don’t want an automated response, I want a solution. I have had intermittent internet access for 4 WEEKS and have had ENOUGH. I want to speak to a human being, can I have a number to complain to please #crapservice

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    @virginmedia I have tried EVERYTHING to speak to a human however the automated rubbish doesn’t let me get there. It just tells me there is a problem that you are trying to fix. Clearly I am aware there is a problem and has been for sometime I have done all usual diagnostics my end

  • mdrvideo Mike Roberts (@mdrvideo) reported from Newton-le-Willows, England

    Cant access my business website @virginmedia keep hanging up worst customer service ever #virginbroadband #useless

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia So it looks like the router resetting was the start of a bigger issue. Router appears to be having issues again. Your diag service thinks the router is switched off but it certainly isn’t.

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    @virginmedia Estimated fix time, it’s been going on for 4+ weeks and yes that is the number I am calling. It reset everything and did tests and currently running HOWEVER the next drop will be 5pmish as per the norm. It last went off at 14:53. I need a human being & cant speak to one

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    @virginmedia OK I am getting mad 🤬🤬🤬 This has been my problem I CANNOT GET THROUGH TO A HUMAN BEING. Everything is automated. When I try to call it goes round the houses and then the call drops. #lostacustomer #igiveup

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia And another issue. Must be that time of the year when I seem to have numerous problems in a short time span. Now it’s saying incorrect password when trying to join the WiFi network (password hasn’t changed), or it’ll say there’s a connection problem to internet and a red button.

  • thestuchy13 Damon (@thestuchy13) reported from Billinge Chapel End, England

    @virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Pretty ironic when the @virginmedia Service Status page doesn’t work.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia So service resumed around 3pm with an email confirming it. In the last 5/10 mins the wireless connection keeps disappearing off. It’ll return for a second or two, then drop again. Unsurprisingly your status checker says there isn’t an issue despite there clearly being one.

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    @blackheartorch @virginmedia 🤬🤬🤬🤬🤬🤬🤬 is all I have to say right now. Just want to talk to a human and not deal with an automated service x

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened

  • wlasinclair Wendy Sinclair RN (@wlasinclair) reported from Hindley, England

    @virginmedia Yes I’ve tried a few times but I keep getting cut off when they don’t know how to deal with the query. I’ll keep trying and maybe someone will be able help!! Thank you 🙏

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnGib49909576 John Gibson (@JohnGib49909576) reported

    @virginmedia Do i have to pay to have contact with a UK agent that can understand. They dont understand and nor i with them. The help desk as they try, cant resolve my/your problems to resolve this. Give me a UK number with access to my account please Prob is we don’t understand each other

  • MandyNffc Mandy Thorpe (@MandyNffc) reported

    @virginmedia No. I have Bern at this address for over 30 years. The person I spoke to was no help at all and has now changed my account back to my ID to old email which deleted years ago. My actual email account is still the same (my current details).

  • bettydol01 Elizabeth Doleman (@bettydol01) reported

    @virginmedia @O2 Your company is a joke. You don’t want everyone to be connected as you can’t organise your company to install your services! I have been waiting since August.. customer service dept is useless!

  • Malcolm_Sillick Malcolm Sillick (@Malcolm_Sillick) reported

    @SingleMumDiary @virginmedia Just read this. You are not alone. My in-laws, both in 90s have had no phone for about 3 weeks. Engineer booked for today - didn't turn up and still no working phone,working for very long standing customers who need a home phone. Awful from Virgin Media!!

  • ricky_sundar Ricky Sundar (@ricky_sundar) reported

    @virginmedia @O2 I am so close to cancelling everything service with VM AND O2 and going to SKYY for TV service and a third party for my BB. Sort this VM and fast. Disgraceful service.

  • sospainter 🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported from Whyteleafe, England

    @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

  • SBAL73 Scott (@SBAL73) reported

    @virginmedia I can try but seeing as it is a hardware fault and you have cancelled 2 engineers appointments already, I am not full of hope at this point. Contract finishes in 3 weeks so I’m looking at new options instead due to this poor service.

  • Amit91987 A.P (@Amit91987) reported

    @virginmedia I just spent some time raising a complaint and I cannot see it saved / tracked. What is going on?

  • GCochrane2021 G Cochrane (@GCochrane2021) reported

    @virginmedia I have received a text telling me I should by now have received an adaptor that you hadn't informed me about. I haven't received an adaptor. I haven't received an email. I haven't received a letter. You have NOT NOTIFIED ME OF THE CHANGES TO A SERVICE I PAY FOR. What do I do now?

  • kirstininnes Kirstin Innes (@kirstininnes) reported

    @virginmedia Yes! Disconnect my account! I was told by your customer service last week that transferring to the new tenant WAS possible. This has been a week! Disconnect it now! Please! I need this total nightmare to end! I’ve been been in a WhatsApp chat for almost 8 hours to nothing!