Virgin Media Outage Report in Wigan, England
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The latest reports from users having issues in Wigan come from postal codes WN3 and WN1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Bolton, Liverpool, Leyland, Wigan, Warrington, Prescot, Ormskirk, Skelmersdale, Chorley and Newton-le-Willows.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Wi-fi | |
| Bolton |
Total Blackout | |
| Bolton |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
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claire fraz
(@cfraz172) reported
from
Rainhill, England
@virginmedia got a problem with the TiVo box it’s the second box - tried to reset two days ago and delete everything has been on the screen since then - any suggestions as this has been nothing but trouble and for £122 per month is a joke
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia looks like i am sending my bank charages to you cos you are the people who as cos me the trouble and now i am in trouble with my bank can you help please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you help please cos i am in trouble with my bank cos of your services thanks
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liv
(@oliviaella_x) reported
from
Atherton, England
20 minutes and still on hold to @virginmedia customer service is a JOKE. 3 days without internet now 😡😡😡😡😡😡😡
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val alker
(@ValAlker) reported
from
Liverpool, England
@virginmedia I just want a landline and broadband package without the TV - and maybe just Broadband - I want to see your prices and options - and decide - but it seems as an existing customer you don’t want to talk to me about options -
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Rob Wood
(@Footywirerob) reported
from
Warrington, England
@virginmedia why can I never seem to get through without a twenty odd minute wait. I have a query re my bill and can't seem to speak to anyone
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia There is no faults in the area and we have spoke you us on the phone and there is no problem apart from the shit service
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia my bill is 87 pound this need sorting. and i need help can you help me please i am going to get changed by my bank can you help me please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia you have got me in trouble with my bank and now i need help please can you help me please
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia Seems like the whole village is down time to start looking for a new supplier for the whole village of Euxton.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So @virginmedia harassing me again about a router i returned a year ago saying it’s not been sent to them. I’m not to blame for their rubbish inventory system. I’ve left @virginmedia to get away from their ineptitude but it never ends. Will be putting it an official complaint.
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REDney
(@REDney) reported
from
Bolton, England
@virginmedia can you help... we have bought #GodzillaKingOfTheMonsters and it keeps stopping saying Failure to connect to VM service... very frustrating...
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David Bryden
(@Daveyb1974) reported
from
Urmston, England
@virginmedia Tried all the tests and stated there is no issue. Still only getting 50-70mbps
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Col.stavoess.
(@WhitingColette) reported
from
Euxton, England
@virginmedia still not working , i know there's a service issue in our area, your recorded message tells me that and I have rebooted the modem. my point is its too frequent for the money i pay
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia are you going to pay my phone bill cos i can’t pa for the 03 numbers and i need help please and i need help with my bill please can somebody ring me please 07759856496
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𝕾𝖙𝖊
(@ResidentStevil7) reported
from
Hindley, England
@virginmedia No problem. I haven’t done that but I will do it now 👍🏼
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
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Alan Seeley
(@alan_seeley) reported
from
Liverpool, England
@virginmedia It’s is my TV service the main TV box is unwatchable due to Pixelating
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I don’t want anything to do with you, I’m fed up talking to you about this. I called up a couple of weeks ago and spoke to a lady who told me there’s nothing to worry about, the system is updated and I won’t be charged. Yet I’ve just received a text. Beyond poor customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Erif
(@ErifDublin) reported
@virginmedia Pathetic customer service in UK and par below uk standards. Keeps transferring to multiple teams and make wait for atleast few hours
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Jason Ward
(@Jayward7) reported
@Waxwing19781 @virginmedia I’ve tried calling again today and calls ain’t going through. They say in that link there is a web form but there isn’t. The most difficult people to contact. No customer service standards at all.
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Ivor Harper
(@ivor_park_fin) reported
Virginn Media: Your bill will be increasing by 5.7% in March. Explanation for this inflation plus, plus rise? 'We're constantly investing in our network' So why is my service not getting any better then, for all your 'constant investing' @virginmedia ?
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Chris Flower
(@ChrisFl57847358) reported
@virginmedia Is this tweet a joke?? I have been online to customer chat and on the phone. Not possible to speak to anyone after more than an hour on both! I am disgusted by @virginmedia nearlu doubling my prices in 6 months and then being incantactable when trying to leave. Very poor service
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Ash kerley🏴
(@ASHY_COD) reported
@virginmedia You need to fix your ****. 3hrs on hold that’s appalling, never going with you again virgin media is dog ****.
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Pinkhaus
(@Pinkhaus1) reported
@virginmedia Yes I need help. I have been trying to get help for days. My contract has now been changed erroneously to include 90% lower data allowance having been told it was being renewed on exactly the same Oomph package. I use data for my job so it’s already causing me huge issues. help!
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Jocular 🌟🌟🌟🌟🌟🌟
(@trevf1978) reported
@virginmedia what’s the quickest way to downgrade a package? Phone lines never pick up, won’t let me do it on line or through app.
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Jen Keeling
(@JenKeeling2) reported
@virginmedia I keep getting cut off when calling your customer helpline to tell you I'm moving / need to end my contract. First time was after 1 hour, today it's after 45 minutes. Please help!!
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Michael Crabtree
(@MykieDC) reported
@samhenry7 @virginmedia I got an automated message saying they were too busy, then I got cut off. Clever of them to put bills up knowing they can't actually support the customer calls they were clearly going to receive.
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Thom O’Neill
(@fakethom) reported
@virginmedia how do I get in contact with customer services? No messaging or chat option on website, and main customer services phone line just says 'we're busy' and automatically hangs up.