Virgin Media Outage Report in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, Chorley, and Leyland.

City	Problem Type	Report Time
Prescot	Internet	3 days ago
Wigan	Internet	3 days ago
St Helens	Wi-fi	3 days ago
Bolton	Internet	4 days ago
St Helens	TV	6 days ago
Wigan	Wi-fi	10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  IDIC (@CharlieIDIC) reported 3 minutes ago from Kirkby, England

  @virginmedia yet again pushed over to tech as my recurring problem has recurred. Yet again no response #fedup #keyworkers

• 
  ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported 3 minutes ago from Bolton, England

  @virginmedia 20 minutes currently on the phone waiting for your customer services to answer. What’s happening?

• 
  Rachel (@rmckeown2010) reported 7 minutes ago from Warrington, England

  @virginmedia has the tv channels gone down? As there seems to be a problem with mine 😩

• 
  Timothy Haines (@Timuslloyd) reported 8 minutes ago from St Helens, England

  And now you’re saying the only way to change the direct debit is to cancel contract, and start a new one on the right date... cost of that? £240!! @virginmedia really are corrupt.

• 
  IDIC (@CharlieIDIC) reported 8 minutes ago from Kirkby, England

  @virginmedia It’s permanently doing that and I can’t get through to technical last time it took hours to fix but it’s not fixed because it’s still not right

• 
  paul kitchen (@pkitch1) reported 8 minutes ago from Whittle-le-Woods, England

  @virginmedia Having problems with our broadband, hub shows a list of critical errors, can’t speak to anyone on the phone, website is useless,where can we get help?

• 
  rich cutts (@Cuttsrich) reported 9 minutes ago from Tyldesley, England

  Mmm @virginmedia wifi down again for the third day in over a week. Any chance anyone can help here

• 
  Michael Vix (@DallasCowboysMV) reported 11 minutes ago from Atherton, England

  @virginmedia internet down for me. Your tests keep failing and now it’s telling me you can’t run anymore tests until tomorrow. Engineers visit page crashed as well 😡

• 
  knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 11 minutes ago from Euxton, England

  It seems my @virginmedia goes down on a weekly basis at the moment. Usually on my days off...🤬

• 
  Jürgen Plop (@chodo_baggins24) reported 12 minutes ago from Warrington, England

  Just about ready to boot my WiFi box through the window. @virginmedia sort your **** out *** x

• 
  IDIC (@CharlieIDIC) reported 20 minutes ago from Kirkby, England

  @virginmedia so slow today ookla says nope can’t even run a test!

• 
  rich cutts (@Cuttsrich) reported 22 minutes ago from Tyldesley, England

  Hi, it's Virgin Media. We've put your service visit on hold while we investigate a network problem affecting your services. We'll update you when this is fixed. 3rd time in a week @virginmedia 3rd time in a week

• 
  SJK (@SammyKnowlesX) reported 33 minutes ago from Banks, England

  @virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response

• 
  Pamela Lavell (@PammyVegas21) reported 34 minutes ago from Warrington, England

  When you cancel a direct debit pending an overpayment query, an extortionate figure is taken by them, you get charged £7.50 for late payment, you are on hold for 45 minutes and then they say the direct debit wasn’t cancelled 👀NEVER CHOOSE VIRGIN @virginmedia @SCOAF_UK

• 
  SHEVINGTON SHARKS (@ShevingtonShark) reported 37 minutes ago from Wigan, England

  @virginmedia Yes, nearly 48 hrs now. What is the issue? I work from home, and currently unable to do so🤬🤬🤬

• 
  ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported 42 minutes ago from Bolton, England

  @virginmedia Major waiting time on your customer service lines again today! Your web chat says a possible 24 hour wait until get back to me!? You guys not working from home? Come on, that’s an option surely? Please respond.

• 
  knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 53 minutes ago from Euxton, England

  @DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐

• 
  SJK (@SammyKnowlesX) reported 55 minutes ago from Banks, England

  @virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received

• 
  Tim Marner™ (@timmarner) reported 56 minutes ago from Bolton, England

  @sitcomsoldiers @virginmedia I’m hoping they apologise and give some compensation but not holding my breath mate, what a serious waste of time their customer service is.

• 
  SHEVINGTON SHARKS (@ShevingtonShark) reported 60 minutes ago from Shevington, England

  @virginmedia we have NO Internet at WN6 8BQ ALL DAY. This is very, very poor. What is the problem??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marje 💙 (@Marje99) reported 3 minutes ago

  @virginmedia @virginhelp Nothing on you site to trouble shoot this all incoming are going to voicemail think the problem is elsewhere how do we sort this

• 
  Margaret Dunlop (@lab_animal) reported 3 minutes ago

  @virginmedia My broadband, TV and phone has been broken since Wed.Customer service has told me I won't get comp until 48hours from now as I hadn't reported an already know fault . I asked to escalate my complaint and I was told I should have used my mobile to report it !!

• 
  Megamicrodot (@Megamicrodot1) reported 5 minutes ago

  @virginmedia Our landlines keeps cutting out. My wife works from home and everyday it just stops working while she is teaching we keep ringing you and you keep saying nothing is wrong. Yet the local FB page is full of complaints about the service. It been going on for 2 months now.

• 
  ✯ Franco سروش Sánchez ♕ (@FrancoS4nchez) reported 12 minutes ago

  @virginmedia I have tried all the basic methods and advance methods you copy and paste to people to do. Its your network. I don’t receive “Gig1 Fibre Broadband” i was promised nor did I receive my 3-WiFi boosters as promised. So again, what am I paying for when you can’t keep up on your end?

• 
  KenHol💙 (@KenHollingdale) reported 16 minutes ago

  @virginmedia how do I get the speed sorted out on my wi-if!! I’ve raised over phone but get an email ‘testing speed to hub’. Not the issue it’s the variable speed from it 0, 0.0525, 1.25, 6, 10, 45, 100, 300, then back to 0. Tried raising complaint online but no case number!

• 
  scott green (@greenscott1) reported 16 minutes ago

  @virginmedia your telephone customer service are terrible, now been on hold for 45 minutes.

• 
  TheAspiLawStudent #NoReturns (@LawAspi) reported 18 minutes ago

  @virginmedia Service check done each time and flagged as fine, with all due respect, the issue won't be resolved by the forum and offering that as some kind of answer is just ridiculous. Do you even offer customer service anymore? Virtual chat wait is hours, phones are worse 🤔

• 
  Andrew Parker (@Andyjames_p) reported 19 minutes ago

  @NoContextBrits @virginmedia Back in 2009 someone used all my details to sign up to virginmedia broadband and phone at my old address and I had to pay £120 to get it cancelled as they weren’t interested in the fraud committed, would never use them if they were the only company going!

• 
  CC (@CJ0000013) reported 19 minutes ago

  @virginmedia It isn't detecting any issues other than a TV related one. My issue is I'm getting less than 100mb download when I'm paying for 500mb. I've done multiple Router resets and still not improving my download speeds.

• 
  Chris Wigley (@cjwigs) reported 19 minutes ago

  @virginmedia Sky Sports Golf. Always seems to be the case that sound is completely random (today it’s music) or doesn’t exist. It seems to need a long term fix.