1. Home
  2. Companies
  3. Virgin Media
  4. Wigan, England
Virgin Media

Virgin Media Outage Report in Wigan, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Wigan come from postal codes WN3 and WN2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 4: Problems at Virgin Media

Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, Chorley, and Leyland.

CityProblem TypeReport Time
Prescot Internet 38 minutes ago
Wigan Internet 2 hours ago
St Helens Wi-fi 5 hours ago
Bolton Internet 1 day ago
St Helens TV 3 days ago
Wigan Wi-fi 7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • davemc_exile
    Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now

  • JonGre69
    Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡

  • davemc_exile
    Dave McCormack (@davemc_exile) reported from Warrington, England

    Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call

  • mickryanphoto
    Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order

  • mickryanphoto
    Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing

  • John_B58
    John B (+) (@John_B58) reported from Warrington, England

    @virginmedia Like I said I registered for updates over the weekend and never got any.

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill

  • lindabeard51
    Linda (@lindabeard51) reported from Wigan, England

    @virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why

  • Amandaajxx
    Amanda (@Amandaajxx) reported from Westhoughton, England

    Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤

  • yoniweisberg
    Yoni Weisberg (@yoniweisberg) reported from Urmston, England

    @SamMcGuire90 @GraemeKelly1 @virginmedia @SkyUK Never had any issues with Virgin media, but I do run it as a modem and use Google WiFi around the house.

  • davemc_exile
    Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients

  • Pinkandwild
    MJ (@Pinkandwild) reported from Bolton, England

    In case you didn’t get it @Virgin @virginmedia I’ve #switched my #mobile, #broadband & #TV tomorrow but your pettiness has taken my service away already - don’t be sending me a ******* bill! #SameShitDifferentDay #ShitService

  • IDugdale
    Ian Dugdale (@IDugdale) reported from Urmston, England

    @virginmedia Service in the M41 has been appalling for months and the local Facebook group is full of complaints, don’t see any of your customers charging @virginmedia for the inconvenience.

  • 8ballSambo
    Sam Rogers (@8ballSambo) reported from Walkden, England

    @virginmedia Hi, any reason my internet is down (M38 postcode) been down since early this morning cheers

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service

  • djleumas
    Jon Samuel (@djleumas) reported from Urmston, England

    @virginmedia shockingly bad customer service for the last 3 days trying to sort an issue with 2 different orders and being told for 2 of those days that we don’t exist. Now means we have missed out on the deal we really wanted. Please can our issue be sorted.

  • woody0702
    Steven Woodside (@woody0702) reported from Bolton, England

    @virginmedia why does your broadband never work between 5am and 7:30am in #Farnworth Surely this a poor service as things are not never working... If there are works why does your website never update to say so

  • davemc_exile
    Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser

  • Amandaajxx
    Amanda (@Amandaajxx) reported from Westhoughton, England

    @emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠

  • mickryanphoto
    Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rachael_peachey
    Rachael Fuller (@rachael_peachey) reported

    @virginmedia we have an issue with ITV where the picture keeps freezing every few seconds, also know of others in the area too. Is this a problem you are aware of?

  • arsenalmatt1
    arsenalmatt (@arsenalmatt1) reported

    @virginmedia hi , Can someone please talk to me about a new deal. I've had offers from £55 to £189 for the same package. Been a customer for almost 20years. Love the service but really struggling to talk to someone who can help.

  • Teef_on_duty
    Teefos (@Teef_on_duty) reported

    @virginmedia hey Virgin, broken cabinet in my area how can I get this repaired

  • andy_nicks60
    Andy Nicholls ✝️ (@andy_nicks60) reported

    @virginmedia absolutely crap service been without internet since weds and won’t come till monday afternoon totall unacceptable and will be switching providers ASAP

  • debora1302
    Debora (@debora1302) reported

    @VirginMediaIE internet is out here in dun Laoghaire. I am on the middle of my work. Try to call, 20 min waiting queue, went to the website, and they say that there are no issues. Horrible service #virginmedia #internet

  • Christi23639540
    Christina Davis (@Christi23639540) reported

    It's gas, just heard #simonharris being interviewed on the #virginmedia about that house that has been demolished for lack of planning permission, he said, something like , the law was broken, we must abide by the courts, "this is not a lawless country" ha ha

  • Taste_Swansea
    Taste Swansea & West Wales Food Magazine (@Taste_Swansea) reported

    @virginmedia @Chronically_Rob I'm involved in training customer service amongst other topics and hands down Virgin Media has the very worst customer service I have ever experienced in my entire life! I wouldn't touch them with a barge pole! Absolutely dire!

  • sponge0812
    sponge0812 (@sponge0812) reported

    @virginmedia Well it worked for about 2 hours this morning and died again so I had to drive an hour to the office as I can’t work at home, no engineer until 5pm Saturday so 48 hours of no connection, 5 yrs at sky never 1 day without broadband

  • andygrey14
    Andy Grey (@andygrey14) reported

    @CliveR39 @virginmedia Lots have offered to sort my problem out if I send them all my account details. Not sure who's who now so will just cancel it in May when my renewal is due

  • MikeBtt
    Mike Btt (@MikeBtt) reported

    @virginmedia I keep getting a text saying there is an outage in my area. I’m not a Virgin Media customer.