Virgin Media Outage Report in Wigan, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Wigan come from postal codes WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (16%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Bolton, Leyland, Warrington, Wigan and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Bolton |
Internet | |
| Bolton |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
-
Paul Woodward 💙
(@woodyoo5) reported
from
Walkden, England
@virginmedia Having major issues with Hub 4. Device is not supported on connect app or you website. On hold for ages on phone. Need support and will be looking for a refund. Can you support
-
Tom McDermott
(@tmcd1989) reported
from
Roby, England
@virginmedia I’m a new customer and have installation booked for 24/02 for my broadband. The house currently doesn’t have any TV aerial cables, will these be installed the same day?
-
Paul Woodward 💙
(@woodyoo5) reported
from
Walkden, England
@virginmedia Boosters have been lost in transit, waiting to find out if more will be sent. WiFi signal is terrible, hub 4 worse than hub 3. Extremely frustrated, paying a fortune for service not fit for purpose.
-
Ruddy
(@srudd1992) reported
from
Leyland, England
@mrandmrsblandy @virginmedia I had the exact same issue last week, eventually put a complaint online and still nobody has been in touch from @virginmedia
-
Amanda Davies
(@AmandaDavies07) reported
from
Warrington, England
@virginmedia appears to be an issue with broadband / internet / phone in Warrington, Cheshire. Anybody else?
-
Tracy Abraham 💙💙
(@babybio18) reported
from
Wigan, England
@virginmedia Thank you for your help, after using the app we need a hub 3 as we have an outdated hub.
-
Tracy Abraham 💙💙
(@babybio18) reported
from
Wigan, England
Need a new internet provider @virginmedia your service has become unreliable. When I’m trying to learn online and have lost service at least 5 times today already 🤬 #nothappy
-
Clario73
(@ClaireW15691381) reported
from
Warrington, England
@virginmedia had no TiVo working for 1 week now. WiFi running really slow. 5th day of calling up and being passed from pillar to post, on hold for 45 mins only to be told I’ve been transferred to the wrong department, further hold for 35 minutes to have the line go dead!!!!
-
The Manchester Dub
(@manchesterdub) reported
from
Urmston, England
@virginmedia I signed up for M100 BB today but remembered I had an offer of a £75 Amazon voucher and cheaper rate. Is there anything that can be done? Do I need to cancel and sign up using the link?
-
Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Already tried this & the people who answer the calls aren't authorised to deal with it and so I get another promised phonecall which is never made!!! What are you going to do to rectify the problem that's been ongoing since November 2020?!?!?! @MartinSLewis #poorcustomerservice
-
Lee Harrison
(@theleeharrison) reported
from
Boothstown, England
@JakebwfcHurst @virginmedia Not virgins issue at that point. They might be able to provide you with some boosts but they will only take you so far.
-
The Manchester Dub
(@manchesterdub) reported
from
Urmston, England
@virginmedia just signed up for M100 BB. Forgot to use a voucher for cheaper monthly rate and £75 Amazon gift card. Is there any way to add this on? Or, cancel and resubscribe?
-
Joe Martin 🌈🌹
(@joemartin66) reported
from
Roby, England
@virginmedia can someone come and sort out the wires left hanging out of the wall of my new home! What an absolute mess Virgin have left no covering and the grid left open! Piss poor workmanship sort it out now
-
Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia As was promised (via, text, tweet and written correspondence!!) I have spent countless hours on hold to no resolve. I will await your promised call. Each day I don't receive said call/contact I will continue to demonstrate publicly how bad your customer services are..
-
Jen
(@jeniandersonw) reported
from
Wigan, England
Just spoke to @virginmedia attempting to rectify broadband issues - their suggestion is to “sit closer to the hub” Brilliant wish I had thought of that..!
-
Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Is it just me or @virginmedia mobile gone down 🤬🤬
-
Lee Harrison
(@theleeharrison) reported
from
Boothstown, England
@JakebwfcHurst @virginmedia WiFi is your issue. Always go cabled
-
Ray Mondoosh De'luce
(@raydeluce) reported
from
Bolton, England
@virginmedia any issues in area 20? Error code V53
-
Chris Teeling
(@TeelingChris) reported
from
Ormskirk, England
@KeithJBolton @virginmedia dont take no **** m8💪
-
Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Understood. As I said I will wait for what was promised and continue to highlight where virgin media fail to keep promises.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
AzarLFC 🏆🏆🏆🏆🏆🏆🇯🇴
(@AzarAsghar) reported
@virginmedia Yes it states there is a connection issue which if not resolved in the next 15hrs then an engineer visit will be arranged. Can you advise what the issue is and if there is work ongoing to resolve this as a matter of urgency? I will be withholding my bill payment until its sorted
-
Jesshalsey
(@Jesshalseyxo) reported
@virginmedia please can I have some help? Trying to login or make an account to view our broadband package but it’s not letting me set a password.
-
Antwn Owen-Hicks 🏴🇪🇺
(@Pibydd) reported
@virginmedia Thanks for your reply but it's not good enough. I received the email re. the credit at least a week before the direct debit payment. I don't want a cheque, it's very inconvenient. You also don't have my new address to even send a cheque! 35 days to wait for a refund is poor.
-
Lisa Taylor
(@Lisaaasian) reported
@virginmedia It has, I’ve signed up somewhere new now. How do I cancel?
-
Ned Leyton
(@lednley) reported
@virginmedia I discussed this with various members of the team and lodged a complaint and that screenshot was my only response. The response doesn’t make sense and doesn’t respond to my compliant
-
Stuart Lyon 💙
(@StuartLyon) reported
Do the customer care people at Virgin Media know what they are doing? Reduced package yesterday to broadband only but no email yet with new terms etc. just received an email saying they are charging me for my old deal at full rate from 16/5/22 when current deal runs to 24/5/22.
-
Diana Coman
(@DianaComan) reported
@virginmedia Just spoken to your customer service department and I am supposed to pay a bill for an account I thought had been closed and evidently it is all my fault for not checking up in you and @OpenreachHelp to make sure you’ve all done your jobs. Silly me!
-
James Kinnear
(@kinderjak) reported
@virginmedia How can this be resolved without me having to call from my mobile and getting charged ££££? I cant use the landline to call. The text service says it's doesn't have human agents supporting?
-
Stryfe_Minis
(@StryfeMinis) reported
@KillieAndWean @virginmedia So they’ve retroactively billed you and cut off for non payment, or just cut you off saying pay this before service is redone? If the detail is documented they did that, I doubt they can justifiably do that, but I’d trigger the complaints process and then refer it to ADR
-
Yoz
(@Yoz_SC) reported
@virginmedia Yerp done it twice & nothing happens I can’t even log into the router using the default password it’s never changed as it’s still new & Yerp the times they’ve done it she says no problems when clearly I have one haha