Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN3 and WN1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 06/05/2025 20:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, St Helens, Bolton, Wigan, Leyland, Altrincham, Skelmersdale and Prescot.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomWarrington Internet
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomSt Helens E-mail

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • GibboLFC1892 Andy Gibson (@GibboLFC1892) reported from Hindley, England

    @virginmedia I want to downgrade. Lowest TV package (no BT Sport) 50MB broadband Weekend calls How much pm would this be. Currently on Full house and I've been told it's going to £85 pm. This is far too much. Need to get costs down.

  • johngleo gleeson (@johngleo) reported from Liverpool, England

    @virginmedia is there an internet problem in the Norris green area

  • JoeyCaldwell JC🔴⭐⭐⭐⭐⭐⭐ (@JoeyCaldwell) reported from Roby, England

    @virginmedia download speeds today have been an absolute disgrace. Usually spot on but last two days struggling to make 20mbps. Joke of a service

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @Virgin @virginmedia IS IT POSSIBLE SOMEBODY CAN HELP ME. I DONT WANT A FREE TV, JUST MY OWN MONEY BACK! THE CREDIT BALANCE LEFT ON MY ACCOUNT, SERVICES SWITCHED OFF 16th FEB. 111 DAYS ALMOST 4mths! I AM A 73yr OLD VUNERABLE PENSIONER,SICK OF RINGING TO BE TOLD LIES AND FOBBED OFF!

  • jhewitt1771 john hewitt (@jhewitt1771) reported from Appley Bridge, England

    @virginmedia shocking service from the mobile team.Had a problem with a number and tried to sort it for 6 months now .Keep getting passed around then phone goes dead.will be moving all my services back to sky

  • EmmaZhaan64 Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia I see we once again have no broadband or TV service in my area; any idea when this might be fixed. No rush I just need the broadband for work, that’s all!

  • scottcvrroll Scott Carroll (@scottcvrroll) reported from Liverpool, England

    Never use @virginmedia its utter ****.

  • StaceyK1980 StaceyWacey (@StaceyK1980) reported from Liverpool, England

    @virginmedia is there a number for customer services where you actually speak to a human being please. I have been trying for two hours now.

  • Janemcloughlin7 Hollymac66 (@Janemcloughlin7) reported from Bolton, England

    @virginmedia Despite 3 attempts to call last week and finally getting through to remove Broadband/Telephone but keep the TV package I have been let down again. I was promised an email link for my account as I do not have the number and it has not arrived

  • NicOneFile Nic Tabern (@NicOneFile) reported from Rainford, England

    @virginmedia what a poor service, working from home, connectivity awful, speed test okay, so you can’t helps me any further, Whow Whow Whow! New provider being researched - any recommendations please 😱

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @Virgin @virginmedia RUNG FOR THE UMPTEENTH TIME FRI 29th MAY. TOLD FOR THE UMTEENTH TIME A CHEQUE BEEN REQUESTED. PROMISED A CALL BACK TODAY FRI 12th TO SEE IF CHEQUE HAS ARRIVED. NO CHEQUE RECEIVED AND NO PROMISED CALL BACK, ACTUALLY KNEW THAT NEITHER WOULD HAPPEN, WHAT A WAY TO TREAT A 73yr OLD!!

  • LORD_VADER_4EVA Peter Lever (@LORD_VADER_4EVA) reported from Bolton, England

    @Yenzs_Streaming @virginmedia Yenzs try resetting your router and your Mac address on the Xbox console in network settings

  • debbiethorpe70 Debbie Thorpe (@debbiethorpe70) reported from Wigan, England

    @virginhelp @Virgin Its your company we have a issue with virgin media broadband my is currently on hold after being passed from pillar to post for 2 days to the technical team hes not had a reply for almost 2 hours so weve left it open as we have somewhere to be

  • Allenwalkden Woggy (@Allenwalkden) reported from St Helens, England

    .@virginmedia you're flakey broadband had stop working, again! WA10, trying to work from home and it's so unreliable, can't wait to change at the end of my contract, you're service is a joke.

  • iamrossiofleigh Martin Ross (@iamrossiofleigh) reported from Hindley, England

    @virginmedia I cant get a WiFi signal unless I’m sat next to the router 🤦🏻🤦🏻🤦🏻🤦🏻🤦🏻 anything you can help with its becoming more and more annoying

  • robbo1982 david robinson (@robbo1982) reported from Liverpool, England

    @virginmedia is tv go down wont let me log in

  • liverpool_Jon Jonathan Marshall (@liverpool_Jon) reported from Liverpool, England

    @virginmedia broadband hub has rebooted 6 times now. Is there a major outage in Liverpool

  • Sam_Miller98 Sambo (@Sam_Miller98) reported from Westhoughton, England

    Virgin Media has been utter dog **** these past few days

  • GibboLFC1892 Andy Gibson (@GibboLFC1892) reported from Hindley, England

    @virginmedia Want to downgrade my package. Your online service does not work or wait an hour on the phone. I'll just cancel my direct debit..They'll ring me then. Off to BT

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp We were promised a signal booster when we upgraded our equipment. It’s been over 5 months now!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • granth1974 Neil G (@granth1974) reported

    @virginmedia I am still having issues and your l stupid support line has sent me a text to a link rather than let me speak to someone. I am going to report you to trading standards because your level of service is dreadful and I am paying you a lot of money and you are ripping me off

  • ConnorTWilson Connor Wilson (@ConnorTWilson) reported

    So my phone disconnected from the WiFi during the night and now the WiFi isn't even showing up on the network connections, even though its on because the amazon and Netflix on the telly are working @virginmedia what's going on?

  • RealTurniplord Rob Pitt (GamePitt) (@RealTurniplord) reported

    So, thanks to @O2 and @virginmedia merging, the price of #O2 tariffs are changing. They sent an email saying ours is going down to £17.75 yet we pay £14.80 atm... Now, correct me if I’m wrong but you’re increasing our bill, not reducing it. As such, bye bye...

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia yet again last night and now this morning your service is t working despite the large amount we pay you every month. The two of us work from home - you are costing us business. If you can’t provide a decent consistency service then admit it and we’ll change provider

  • vascularis Arindam Chaudhuri (@vascularis) reported

    @virginmedia Customer service was awful yesterday, mixed messages from 4 different people I spoke to over >40 minutes when I only had one simple request as a UO customer! Now getting the run-around via the chat service-bot-another member-another bot!! Any chance of a direct chat?

  • chris2803 Chris Peplow🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@chris2803) reported

    @MAcMcAuliffe @virginmedia Never had a problem with them. Speed has been brilliant, price is OK. I have been with them for 20 years (formerly NTL)

  • Adam_Hosker Hosker 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇬🇧 (@Adam_Hosker) reported

    @vmbusinesshelp @vmbusiness It came back up. For the future is there a status checker that businesses can login to? or is that only for residential customers.

  • ripon984 andrea984 (@ripon984) reported

    @virginmedia no broadband since 10pm and you state that it will be possibly fixed by 21st June! Poor service £8 comp a day doesn’t make it better #BD10

  • warrend2010 warren (@warrend2010) reported

    @virginmedia Only just now but taking a break when helping a customer is disgusting customer service

  • TomEntract hiiamtom (@TomEntract) reported

    @virginmedia The link doesn't work, just takes me to the website