Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN2 and WN3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 02/01/2026 02:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Wigan, Bolton, St Helens, Warrington, Altrincham, Leyland, Skelmersdale and Irlam.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomPrescot Phone
United KingdomWigan Wi-fi
United KingdomLiverpool Internet
United KingdomBolton TV

Community Discussion

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

  • ZachcloseYT zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    @virginmedia you are so crap we don't pay you to keep having problems daily

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

  • kevsauno Kevin Saunderson* (@kevsauno) reported from Liverpool, England

    @virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.

  • tuite_liz Liz Tuite (@tuite_liz) reported from Atherton, England

    @virginmedia 2/2 who can I speak to as it was working fine on Friday until the issues that were nothing to do with me happened, so don’t see why I should now pay for a technician

  • Robertlfc_ Rob (@Robertlfc_) reported from Liverpool, England

    Sort your awful Wi-Fi out @virginmedia

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

  • Robertlfc_ Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia is honestly the worst company for WiFi

  • NatashaVic Capitã Nat (@NatashaVic) reported from Liverpool, England

    @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

  • tuite_liz Liz Tuite (@tuite_liz) reported from Atherton, England

    @virginmedia Could the problems in the area have caused damage to the equipment? As it was working fine before. Do I get compensation for all this time as the earliest appointment is Friday 14th?

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia All the while taking my direct debit payments for a service I am not getting

  • 92Tevs Thomas Evans (@92Tevs) reported from Liverpool, England

    @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

  • NeckSausage NeckSausage (@NeckSausage) reported from Tarleton, England

    @virginmedia really poor coverage here PR4 6, is there a mast problem?

  • tuite_liz Liz Tuite (@tuite_liz) reported from Atherton, England

    @virginmedia I looked and that says it’s from the day I registered the total loss of service which was yesterday but really it should be from Friday afternoon when I did the online chat. If I DM you can you check?

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.

  • Billzy79 Billzy (@Billzy79) reported from Liverpool, England

    @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

  • ColinBe76578911 Colin (@ColinBe76578911) reported from Liverpool, England

    @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

  • pstock62 Paul Stockton (@pstock62) reported from Horwich, England

    @virginmedia Internet down in BL6 5RN, any idea's

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • wardy_uk Nick Ward (@wardy_uk) reported

    @virginmedia 2 hours waiting so far to ask why I’m paying for a service that’s almost 2 weeks late being activated - is this acceptable?

  • JWilliamsKunt John Williams (@JWilliamsKunt) reported

    I hope @VirginVoyages are better than their internet service. #virginmedia

  • Ellpeegram Michael Phillips (@Ellpeegram) reported

    @virginmedia This morning I saw a message that I need to download an update of Virgin Mobile Network software, clicked & it didn’t download..can’t find the notification anymore, mobile network all flat on my phone, I can only make wifi calls

  • KirkbyScouser *KirkbyRedScouser⭐️⭐️⭐️⭐️⭐️⭐️ (@KirkbyScouser) reported

    Turns out the white cable coming from the back of the Virgin box the splitter had loosened🥴 apologies for my recent rants ( your service is still below what’s expected from a high end business. @virginmedia

  • marty18519068 marty (@marty18519068) reported

    @virginmedia after 2 hrs phone w/ virgin, rebooting, etc no solution & they said red light means nothing. I am 80 yrs and alone. if there's a fire, etc virginmedia is directly responsible. i have recorded it all. this cannot be right, much less humane

  • Skibird217 Tigerfeet💙 (@Skibird217) reported

    @virginmedia It’s been saying there’s no known issue but we have a dead line, it’s been logged and a manager was meant to call us back earlier but maybe his phone is broken too! 😜

  • leeezemak the anxi3ty (@leeezemak) reported

    Of course virgin media is down during the recoupling #loveIsland

  • Digger525 Andy Hill (@Digger525) reported

    @virginmedia TV and Broadband not working called to report fault and told that Techician needs to call, promised it would be tomorrow but now told not til Monday. Wonder how long it would take @SkyUK to come and install? #crapservicevirgin

  • mdbethell_ Matthew Bethell (@mdbethell_) reported

    @virginmedia Internet down completely again, twice within a month. Surely we are liable to leave with the inconsistent service?

  • Skibird217 Tigerfeet💙 (@Skibird217) reported

    @virginmedia It’s a pity that your call centre didn’t know what was going on but thanks for the update … hope it’s not as long as my landline which is still broken a week on!