Virgin Media Outage Report in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Wigan, Billinge Chapel End, Skelmersdale, Bolton, Warrington, Chorley, Prescot, and Leyland.

City	Problem Type	Report Time
St Helens	TV	21 hours ago
Wigan	Wi-fi	5 days ago
Skelmersdale	Total Blackout	7 days ago
Skelmersdale	TV	8 days ago
Bolton	Internet	9 days ago
St Helens	Internet	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  john Hajdar (@uk_haj) reported 2 minutes ago from Bolton, England

  @virginmedia Requested a free booster, which comes in two parts, which duly arrived and I installed them. Then got an envelope telling me to return something, another letter explaining what came later. I am now confused but keeping the boosters. Does that help?

• 
  JackJohnson44_ (@JaackJohnsonn) reported 3 minutes ago from St Helens, England

  So the @virginmedia connection my phone has decided to call it a day. Haven’t had connection for hours in a place where I have no issue.

• 
  Wesley Tensel (@bigdrwes) reported 3 minutes ago from Leigh, England

  Another outage with @virginmedia - I’ve been told as a contingency you would be able to send me a dongle as I have to work remotely at times for my #NHS work. Can someone assist with this please and unable to get through on the phone

• 
  Alan Harrison (@alibob499) reported 4 minutes ago from St Helens, England

  How am I supposed to book an appointment for an engineer to look at my installation. Fed up of it going down because of not getting the service I’m paying for. Nothing on your website or my virgin media only offers of trying to make more money for a crap service.

• 
  Darren Thomas (@DagsJT) reported 10 minutes ago from Warrington, England

  @Jennorocks @virginmedia On Superhub 3? It was terrible for me, sitting 5ft away from the router connecting to an iPad over 5ghz. Picture breaking up constantly etc.

• 
  liam worrall (@liamworrall24) reported 11 minutes ago from Wigan, England

  Virgin media as got to be the worst Internet provider around!! Constantly down

• 
  Becky Nicholls (@physiobex) reported 18 minutes ago from Wigan, England

  @virginmedia No problem, thx for the reply, seems to be ok now 👍🏻

• 
  Jacob (@jg26__) reported 18 minutes ago from Wigan, England

  Honestly tho how **** is @virginmedia internets down more than it works

• 
  Irish Stu (@sturichie) reported 19 minutes ago from Eccleston, England

  @virginmedia now 50 minutes on the phone. Absolutely useless customer service. If only I could speak to someone I could cancel

• 
  Catherine Robinson (@CatherineR0bb0) reported 21 minutes ago from Leigh, England

  @virginmedia @virginmedia my internet keeps turning off and has been for 2 days now. It’s been rebooted and is still doing the same thing. Online checking status says there’s not an issue- there definitely is an issue WN7 postcode

• 
  Adnan Hussain (عدنان حسين) (@AdnanHussainuk) reported 22 minutes ago from Bolton, England

  @virginmedia You gave me options of which I've already exploited. I really appreciate the reply, but surely the service has to improve.

• 
  Wesley Tensel (@bigdrwes) reported 32 minutes ago from Leigh, England

  @virginmedia anyone working today to help with a query?

• 
  Ayub Zumla (@AyubZumla) reported 32 minutes ago from Boothstown, England

  @virginmedia Shocking customer service. Renewed my contract last week , received a loyalty discount, and now received a email with the contract showing full price in excess of £100! 20 plus years of loyalty! #ridiculous #loyalty

• 
  Warren Davies (@wptd17) reported 34 minutes ago from Warrington, England

  @virginmedia Trying to update my TiVo box but issues on the router mean that the TiVo is in a loop stuck at 16%. Help!!!!

• 
  Sam Cartwright (@samtcartwright) reported 41 minutes ago from Golborne, England

  @virginmedia @BTCare do you want another customer?

• 
  Paul Edgar (@pjme327) reported 47 minutes ago from Hindley, England

  @virginmedia please sort out our internet. We are paying for 300mbs and getting zero to minimal WiFi. Power lines have 0mbs. Have you broken the fibre optic cable? weeks of #Unstable #internet.

• 
  Benji McLoughlin (@BenjiMaccers) reported 50 minutes ago from Haydock, England

  @virginmedia I should not have to reset my router for 20 mins to get 5 mins connected only for your connection to do down again. This has happened twice in the same hour. WTF Virgin?!

• 
  Sam Cartwright (@samtcartwright) reported 51 minutes ago from Golborne, England

  @virginmedia any update on the internet and phone outage in wa3 area. Your website says the expected time for it to be fixed was 4pm.. been off all day.

• 
  Sam Cartwright (@samtcartwright) reported 58 minutes ago from Golborne, England

  @virginmedia It’s gone off again, says estimated fix time is 4pm tomorrow.. what is going on? Lowton area, warrington. Seriously considering swapping to another provider and only just sorted a new deal with you. I’m not happy.

• 
  John Clark (@1972johnclark) reported 59 minutes ago from Clayton-le-Woods, England

  @virginmedia just wondering why my broadband as been off 12 hours , everything rebooted by myself and still nothing . Been listening to your music for over a hour now . Poor service 😩😩😩😩 On the plus side it’s consistent your poor service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Faceless Millions. She/Her (@MooroMilitia) reported 5 minutes ago

  @virginmedia Thanks, but that's what I've been doing for nearly 14 days. Someone will message to say they'll help, but then there'll be no other contact until the next day when a message asks if I still need help. It keeps happening over and over, so I need to get it sorted now. Thanks!

• 
  Paula Murray (@PaulaMu14796554) reported 7 minutes ago

  @virginmedia And please don’t ask me to call the number as I have phoned several times and tried the web chat but it’s impossible to get a reply. My last call was cut off after holding for 48 minutes. Worst customer service I’ve ever experienced.

• 
  Lara (@Anniversary) reported 11 minutes ago

  @virginmedia Awful service hour long phone call to be hung up on. Loyal customer for years and you try raising my price £12 whilst offering new customers a cheaper and faster deal

• 
  Julie Cox (@JulesCox1959) reported 12 minutes ago

  @MartinSLewis please can you help with advice about @virginmedia I have had the most appalling experience trying to leave and I cannot get this resolved it has caused me so much distress and I don’t know what to do now

• 
  Colin Mead (@colinmead69) reported 13 minutes ago

  So @virginmedia called tonight to offer us a tv package, once I said our router was poor and the signal strength was weak he hung up!! Very strange....

• 
  Vera Deacon (@veradeacon) reported 14 minutes ago

  @virginmedia Contstantly from 7am until after 4pm, your text service is awful, wait a ridiculous amount of time for a reply and get nowhere! 😡

• 
  TakeAim Ltd (@TakeAimCoach) reported 15 minutes ago

  @virginmedia Performed 2-3 times in the past month. Same issue exists. How can the hub range reduce. We had perfect coverage through the entire house with a steady 150mb signal... we then upgraded and an engineer came to balance the signal but things were immediately worse. So many complaints

• 
  Andy Patrick (@BittermanAndy) reported 19 minutes ago

  @virginmedia By the way... STILL not had a reply, more than a week later. You said I'd get a prompt reply from one of your staff. You lied. You flat-out lied to me! I'm since having *even more* problems, but can I get hold of anyone in your company? Disgraceful customer service.

• 
  Boyd Dubber (@BoydDubber) reported 19 minutes ago

  @virginmedia Okay. So how will the forum get a manager to call me about my complaint that I have been waiting months for a callback to discuss? Please do tell me.

• 
  Ashley Jones (@96ash_j) reported 20 minutes ago

  @virginmedia sort your **** *** internet out, bag of ****