Virgin Media

Virgin Media Outage Report in Wigan, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 11/30/2025 05:10

November 30: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Bolton, Leyland, St Helens, Chorley, Warrington and Wigan.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomBolton Internet
United KingdomLeyland Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSt Helens Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • katarn_a1 David Moores (@katarn_a1) reported from Bolton, England

    @virginmedia is there any customer service in your company

  • katarn_a1 David Moores (@katarn_a1) reported from Bolton, England

    @virginmedia I've been trying to get in touch with someone at your customer service all-day with out any joy is there any other way to get in touch

  • AdnanHussainuk Adnan Hussain (عدنان حسين) (@AdnanHussainuk) reported from Bolton, England

    @virginmedia You gave me options of which I've already exploited. I really appreciate the reply, but surely the service has to improve.

  • JohnBColburn2 John B Colburn (@JohnBColburn2) reported from Roby, England

    @virginmedia How do i cancel my subscription?

  • MrCRichardson Craig Richardson 🌈 (@MrCRichardson) reported from Liverpool, England

    @virginmedia So no one at virgin can help or resolve the issue great

  • MaureenRoyce Maureen Royce (@MaureenRoyce) reported from Liverpool, England

    @virginmedia leaving locked down students without promised WiFi not a good look @virgin

  • katarn_a1 David Moores (@katarn_a1) reported from Bolton, England

    @virginmedia @virginhelp I would like some help with my bill

  • jg26__ Jacob (@jg26__) reported from Wigan, England

    Honestly tho how **** is @virginmedia internets down more than it works

  • champerslass champerslass (@champerslass) reported from Bolton, England

    @virginmedia absolutely unacceptable service!!!! No internet since this afternoon!!!! #ridiculous #movingtosky

  • BenjiMaccers Benji McLoughlin (@BenjiMaccers) reported from Haydock, England

    @virginmedia I should not have to reset my router for 20 mins to get 5 mins connected only for your connection to do down again. This has happened twice in the same hour. WTF Virgin?!

  • katarn_a1 David Moores (@katarn_a1) reported from Bolton, England

    @virginhelp thanks for the help so far but I need to contact you again but is till have not received any response from virgin media. I have tried messaging through the media app with no joy either. I'm sending this at 09:30.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @Jennorocks @virginmedia On Superhub 3? It was terrible for me, sitting 5ft away from the router connecting to an iPad over 5ghz. Picture breaking up constantly etc.

  • physiobex Becky Nicholls (@physiobex) reported from Wigan, England

    @virginmedia Actually, problem is still there. Any help gratefully accepted!

  • katarn_a1 David Moores (@katarn_a1) reported from Bolton, England

    @virginmedia @virginhelp At the moment with loss of employment I need some help with my bill

  • alibob499 Alan Harrison (@alibob499) reported from St Helens, England

    How am I supposed to book an appointment for an engineer to look at my installation. Fed up of it going down because of not getting the service I’m paying for. Nothing on your website or my virgin media only offers of trying to make more money for a crap service.

  • uk_haj john Hajdar (@uk_haj) reported from Bolton, England

    @virginmedia Requested a free booster, which comes in two parts, which duly arrived and I installed them. Then got an envelope telling me to return something, another letter explaining what came later. I am now confused but keeping the boosters. Does that help?

  • JaackJohnsonn JackJohnson44_ (@JaackJohnsonn) reported from St Helens, England

    So the @virginmedia connection my phone has decided to call it a day. Haven’t had connection for hours in a place where I have no issue.

  • JayMelia_ Jay (@JayMelia_) reported from Liverpool, England

    @virginmedia I need to cancel an order ASAP please respond!!!

  • physiobex Becky Nicholls (@physiobex) reported from Wigan, England

    @virginmedia No problem, thx for the reply, seems to be ok now 👍🏻

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia can someone help? Sat on the phone for 40 mins and got cut off

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HarjitDosanjh8 High End Chauffeurs of leicester (@HarjitDosanjh8) reported from Thurnby, England

    @virginmedia So whilst on the phone you put us through to get a dongle as an emergency and you tried to charge us £39! Wow the cheek of it!

  • DeborahZsu DJ (@DeborahZsu) reported

    @virginmedia I have raised several formal complaints. This dates back to 03May! I am simply trying to pay my bill. This needs URGENT resolution and I certainly don't want to be charged late payment fees because of your error

  • merv_swerve Merv Warriner (@merv_swerve) reported

    @virginmedia @AnthonyHoran7 I am still having this issue. It's been ongoing for weeks. Is there something I should be doing as clearly bt/VM are doing nothing???

  • SilksAndTheCity Liz Barrett (@SilksAndTheCity) reported

    @virginmedia Thanks - your service status page isn't massively helpful. Fix date keeps moving later, and your update service does not work. It'd be useful to know what the issue was and whether this is likely to be fixed quickly so I can plan accordingly. Do pay quite a large sum every month!

  • SilksAndTheCity Liz Barrett (@SilksAndTheCity) reported

    Hi @virginmedia. My broadband and TV have been down for most of the week. Current fix has moved to tomorrow at 12:00 - but I'm not getting updates despite registering. Can you give me more details on the area-wide issue and fix please? Internet has become an essential for WFH etc

  • AFC_1886 AFC_ (@AFC_1886) reported

    @virginmedia I had an engineer out as I don’t get any WiFi signal upstairs since joining virgin. He confirmed I need extender pods (free of charge) as I don’t get signal, told me to call the faults team. I did they want £8 a month?? Your T and Cs say if you don’t get WiFi you get pods

  • gsd80 G Singh (@gsd80) reported

    @virginmedia On 04|10 I phoned up to cancel my account due to the increase in price. You agent said she could offer me a better deal but would need to speak to a manager and call me back. I then received another call from virgin to say the agent has no intention of calling me back as it

  • Mkphotos892 Mkphotos (@Mkphotos892) reported

    @SkyHelpTeam No tony like I said I’ve made sure there is nothing running and tested again .. unnecessary had this issue with virgin media

  • KatyElizabeth_x Katy Lewis (@KatyElizabeth_x) reported

    @virginmedia Hi there, sadly this didn’t last as I have not had a single night’s worth of WiFi since upgrading my contract. 8pm every evening it just does not work. Please can you help me resolve this? I’m simply paying for a service that I’m not getting and high traffic is not an excuse.

  • bookofthefuture Tom Cheesewright (@bookofthefuture) reported

    @Danny_Blackburn @virginmedia It is. Don't think it's them though. Something going nuts on my internal network. Interfering with traffic and DHCP. Have unplugged everything and slowly building it back up.