Virgin Media Outage Report in Wigan, England
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The latest reports from users having issues in Wigan come from postal codes WN3, WN2 and WN5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Warrington, Prescot, Liverpool, Wigan, Chorley, Leyland, St Helens and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Internet | |
| Warrington |
Wi-fi | |
| Bolton |
Total Blackout | |
| Prescot |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Where to begin🙄 started with instillation issues, then accused of lying, then billed for stuff that was free in my deal, set up for billing wrong, then just completely wrong bills, then advised my deal was increasing in fixed fee contract, then someone made changes on my
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michelle cunningham
(@shellc11) reported
from
St Helens, England
@virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I deleted the apps from my phone to reinstall and try again but now they won’t download and my friend has the same issue of not the account holder when he is on app
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia Already checked, your website says we have issues. Just disappointed that I have missed what sounded like a good @F1 race
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Why have you rang me twice today offering to fix my broadband issues when I HAVE NOT called to report any??? Cold calling at its finest!
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Nick Poynton
(@reg14reg) reported
from
Bolton, England
@virginmedia @virginmedia it’s no excuse and with the gas works I can only presume they have gone through a network cable. But I have not seen one engineer or van anywhere near the main port/box for Virgin to try and fix this since 0900 today. The time has just been going back and back allday
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia do you have an email or a direct telephone to make a complaint too please? I’ve had to make several complaints since joining which get rectified them something else goes wrong and I am sick of it
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
Is there a problem with the wifi @virginmedia in liverpool 🤔🤔🤔
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Charlotte
(@charl_middo) reported
from
Liverpool, England
@ThreeUKSupport hey 3, both me and my husband have 3G or below 90% of the day at the moment (5-6weeks now) and with @virginmedia also being down we can’t do anything, yet the network coverage says it’s fine… are there any issues in the L9 area for 4G?
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Nick Poynton
(@reg14reg) reported
from
Bolton, England
Well @virginmedia what a disgrace! Phone, internet and tv down from 0905 to current time and now saying next estimated time back up 2300!!! Two people working from home and loss of pay for both! And now no tv for #ENGvSCO match!
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Phillip Tipton
(@mrphilliptipton) reported
from
Haydock, England
The interminable menus on the Virgin Media customer line lasted 3 minutes and 20 seconds just now, most of it being lectured on how efficient this would make my as yet unanswered call.
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia how can you say you're reliable when we haven't had broadband for 14 hours with no explanation and ever increasing promises as to when resolved? Virgin Media has failed me and others in the Rainhill area. As we say in the North- shite service
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia gross incompetence shown in L35 area today. Basically no broadband for 14 hours. No indication as to why and each hour the time of resolution extended. Not a good advert for the service. Go with Sky is my suggestion
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
WiFi app and it says nope I’m not working at all. The Virgin media account app says I’m not the main account holder but I am and always have been. Virgin customer service and products score out of 10 for brilliant is 1 for rubbish
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Try to contact @virginmedia on there faulty mobile service or wifi but call keeps ending without me doing any thing
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Phil
(@philstandish) reported
from
Bryn, England
@virginmedia Hi. I've had major issues since I rejoined Virgin just before Christmas. I was passed to the Elite team, who did what they could to resolve the Wi-Fi signal issues I was having. Now in the last 48 hours the WiFi has gone down twice for several hours. But yesterday TV & phone too
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Account which then changed my bill been in the phone today to customer service who advised it’s fixed now and will have the confirmation through, and just had it and it is still wrong. I have had someone called Ross from billing,dealing with this but now no response from him 🙄
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Quite frankly sick of having to sort this out every month and spending my own time dealing with your errors
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
@virginmedia Cant sign in as it's the landlords account 🙄🙄🙄
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia hi!! We're having issues calling our landline from Vodafone mobiles. Have googled and it looks like it's a porting issue. But one of your technicians has just called and talked to me like I'm stupid and told me it's not. Can you help???
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SassyOrangeCreamsicle
(@Rio_Devoe) reported
@BlissMoore @Anni_ManDown @virginmedia I was with them but now I know better they’re horrible to their customers
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Rebecca Franks
(@Becca_JF21) reported
@virginmedia Hi there, I'm trying to log in but have forgotten my password. Every time I go through the reset process I'm told by your website that the relevant page is broken. How do I reset my password in that case? Thanks!
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Snoopy
(@Pinklady66) reported
@Sarahca34957734 @virginmedia @virginmedia that is a very good question . Why cant was the #ChauvinTrial not shown live on your network ?? Why are the freeview channels not on .???
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Knutinthesun
(@knutinthesun) reported
@totallykeen @SkyUK @virginmedia I’m about to cheat! If this q mini box interrupts another program by loosing internet connection! Surely I shouldn’t have to reboot it every night half way through programs! Apparently it’s a known fault? Please help!
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Anna Maria Shuran
(@AnnaShuran) reported
@standardrewards @virginmedia But they fast send email how did we do or bill reminder!!!! By email but never send email to me that they taking away my Tel line !!!!! Or letter
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Manda Tye
(@sexymanda30) reported
@virginmedia Maybe @schuler_lutz can help as the ceo? So fed up of being passed from pillar to post. Perhaps @SkyUK offer best customer service
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Sumeet Firodia
(@sumeet_firodia) reported
@virginmedia I already received a respone on letter as well stating apologies But that does not solve thd problem N if its 28 days do u want me to raise complaint for every disconnection ?
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Juggzy Malone
(@Juggzy) reported
Hi @virginmedia - after you fixed my internet I had great speeds for a week so I cancelled the change to @TalkTalk - and as soon as that had gone through my speeds went down and I started dropping off again. Why is that?
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Cinnamon
(@Cinister09) reported
@virginmedia They say they are ringing from Virgin Media my Internet provider... To which I respond usually with "I'm not stupid try again" They insist they are from Virgin Media and I'm deffo getting my Internet from you guys... I usually hang up at that point. I've asked 20+ times now.
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JayDhokia
(@JayDhokia) reported
@virginmedia Why doesn’t someone call me and give me a better deal after 13 years of loyalty. Customer services won’t even match the deal of new customers! My disconnection has been submitted... KMM77007452V3414L0KM