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Virgin Media outages and service status in Wigan, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Wigan, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Apr 19, 4:11 PM GMT+1.
  • 53% Internet (53%)
  • 13% Total Blackout (13%)
  • 13% Wi-fi (13%)
  • 13% TV (13%)
  • 7% E-mail (7%)

The latest reports from users having issues in Wigan come from postal codes WN3 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 19: Problems at Virgin Media

Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Leyland, Prescot, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, and Chorley.

CityProblem TypeReport Time
Wigan Internet 9 hours ago
Wigan Total Blackout 12 hours ago
Leyland E-mail 9 days ago
Prescot Internet 15 days ago
Wigan Internet 16 days ago
St Helens Wi-fi 16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • colette2511
    Colette Ellison (@colette2511) reported from Warrington, England

    @richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡

  • _samhowell
    ⚒ Sam ⚒ Warrington Hammer ⚒ (@_samhowell) reported from Warrington, England

    Trying to sort mum n dads new phones, @virginmedia are sending me up the f'in wall and round the f'in bend! YOUR CONTRACT SIGNING SITE ISNT WORKING and the staff dont seem to comprehend this! PLEASE SORT YOUR **** OUT ASAP!

  • ZachcloseYT
    zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

  • LindzDDub
    Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

  • LindzDDub
    Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?

  • mattwood1702
    Matt Attwood (@mattwood1702) reported from Liverpool, England

    Internet down no good when working home #virginmediadown #virginmedia

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.

  • GaryBan47314801
    Gary Banks (@GaryBan47314801) reported from Liverpool, England

    @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

  • tomrushton88
    Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

  • LawAspi
    TheAspiLawStudent #NoReturns (@LawAspi) reported from Chorley, England

    @nerdscav @the_hinchy @virginmedia Yes because a WiFi extender will fix the issue when it's the incoming line and not the hardware 😳. The routers gives a 3ping and 1GBps connection. The issue is virgin's crappy network 👍

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

  • CallyRaven
    Carol Rowles (@CallyRaven) reported from Westhoughton, England

    @virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

  • ylilxanoi
    🥔 A bean has no name 🥔 (@ylilxanoi) reported from Wigan, England

    @virginmedia my interest been down for a whole week. Call centre staff don't know what to say. An engineer has been on site every single day apparently. Can someone fix my internet. I pay £52 a month this is beyond a joke. I've used all my 4g& bought a ****** dongle just to WFH

  • colette2511
    Colette Ellison (@colette2511) reported from Warrington, England

    @richardbranson you really need to sort your @virginmedia company out. There nothing but robbing bastards, everything about the company is bad. 😡

  • ylilxanoi
    🥔 A bean has no name 🥔 (@ylilxanoi) reported from Wigan, England

    @virginmedia We have. Multiple times. Your agents don't know how to help. Spoke to 3 different people. I'm getting contant update emails. I don't need to check the service. I know its down. This is beyond ridiculous. I work from home, I can't do my job because of your terrible service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ndbchnn
    ndbchnn (@ndbchnn) reported

    @virginmedia is there a know issue with the WiFi in Salford? For the last 12 hours we’ve had no broadband, TV or heating (because our hive thermostat is linked to the wifi). I cannot seem to get any information from your website. This seems to happen every few months!

  • HJMKent
    Howard Martin 💚 (@HJMKent) reported from Kidderminster, England

    @virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!

  • ruthmpayne
    Ruth Payne (@ruthmpayne) reported

    @virginmedia the WiFi in Edgbaston / B16 has been down for 48 hours now. Tried finding out what’s happening but call centre was useless. When will this be sorted??? 48 hours is ridiculous

  • felixeemopener
    simon bennett (@felixeemopener) reported

    @virginmedia I’m not at home now. If you tell me to use the app to check the service I think I’ll go mad. I’m fed up with every Saturday this happening

  • stuuee
    stu marklow (@stuuee) reported

    get virgin media e-mail to have free use of tnt sports on hbo max for free yay,so sign in i can browse what they have but click to watch DENIED give us some ££££ and your in. thanks for nout virgin.👆

  • janeamanda67
    Jane Samuels (@janeamanda67) reported

    @virginmedia I have already done that multiple times and there is an issue in my area, which was confirmed by customer services, but taking 10 days to rectify it is not acceptable

  • donna2904
    Donna Tudor (@donna2904) reported

    @virginmedia can you help please. I have no landline dial tone.

  • Do08dds
    Ian Dodds (@Do08dds) reported

    @virginmedia app not working yet again! Cheers for another ruined evening

  • simmo1024
    Stanley Percival Simmonds (@simmo1024) reported

    @Prosperity_Inst This is a question for parents, and parents should have the ability to enforce their decision. See Virgin Media, they have the ability to block social media. Government needs to force all ISPs, especially phone service providers, do provide the same, and turn it on by default. The bill-payer (e.g. the parents) then get to choose which sites to permit. What is not required is digital ID for everyone.

  • Boss24785
    Boss (@Boss24785) reported

    No way that the internet is STILL down, it has been over 13 ******* hours virgin media wtf