Virgin Media Outage Report in Wigan, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Bolton, Chorley, Warrington, Leyland and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout | |
| Bolton |
Wi-fi | |
| Liverpool |
Internet | |
| Chorley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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hazel hendriksen
(@HazelHendriksen) reported
from
Haydock, England
@virginmedia I have and no service tv service issues reported
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Sammi T
(@Sammi__T) reported
from
Wigan, England
@virginmedia how can I report a landline fault, tried 150 (not working) tried the contact us message link YOU advertise (not working) community forum (no response) over 48 hours with a fault that cant be reported - one way to make your stats look good #donotacceptresponsibility
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Ben Morgan
(@Bmorgan2903) reported
from
Wigan, England
@virginmedia Patience gone I’m afraid I have aloud your company chance to solve the problem, to me looks like signal just isn’t strong enough
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Norman Williams
(@52Normski) reported
from
Bryn, England
AWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.
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Fayaadh
(@FayaadhB) reported
from
Bolton, England
@virginmedia I'm aware of why. But it's been 2 months since the issue started still no where near of finding a resolution. Your team like to run in circles
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Raheema Valera
(@RaheemaValera) reported
from
Urmston, England
So no surprise the incompetence of @virginmedia at resolving a simple issue...downgrading my package. Notified them on 10/10....after over 6 phone calls, incompetent staff, non existent manager call backs n collections calls.....official Resolver complaint done! @MoneyTelegraph
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Jen Mercer
(@OneBodyJen) reported
from
Liverpool, England
@virginmedia I hope it is sorted soon! Hard to work from home with no wifi 😫 as I said first world problems I know but business will suffer!
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Claire Mitchell (Mills)
(@millsy17) reported
from
Liverpool, England
@virginmedia trying to watch a pay per view film and it keeps cutting out saying my connection is down!!!! Grrrr 🤬 #WasteOfMoney!
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia Well it’s just shit service! Both wired and wireless devices and on all devices
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Norman Williams
(@52Normski) reported
from
Bryn, England
AWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia No reported faults nothing wrong with our line, been through this 2/3 weeks ago and it’s still shit
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Liam Fitzpatrick
(@LiamFitzy9) reported
from
Liverpool, England
@sky box has just gone off, rang them said I need to get an engineer out £65, and boxes need upgrades another £7 a month. Told them I’ll just cancel it, but I can’t do that over the phone. Just had to buy a £10 day pass on now tv for the boxing @virginmedia see ya Monday
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annbenedict
(@annbenedict9) reported
from
Brinscall, England
@virginmedia surgery phone line keeps cutting out on patients- national issue I am told
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
**** @virginmedia shit internet!😡
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Stuart
(@stu_the_supply) reported
from
Liverpool, England
@virginmedia I was very suspicious so gave a blag address and the person on the phone said that is correct! At that point I put the phone down!
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Craig Thomas
(@thecraigthomas) reported
from
St Helens, England
@virginmedia you are just awful at customer service and fault management. I am utterly appalled
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Rachel Barrett
(@Rach_Barrett) reported
from
Liverpool, England
@virginmedia WHY is your online accounting so so bad. Page never loads
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Kerry
(@nahkmcilxxx) reported
from
Roby, England
@Jfarrell92 @virginmedia Get the asda shit head x
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia Yes problem in the pr7 area all bloody day.
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hazel hendriksen
(@HazelHendriksen) reported
from
Haydock, England
@virginmedia I need some technical help as my equipment is faulty. Tried all the resets and followed advise but box keeps going into standby. Also not been loading any tv planner or what’s up next for weeks. The box is over 7 years old. Think a technician would be helpful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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FactHuntUK
(@1FactHunt1) reported
@virginmedia Lols. 25 hour outage so far in #se4 you can polish a **** but it still stinks! #virginmedia #virginmediadown
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Good Honest Banter
(@banter_good) reported
@djk994 @virginmedia Yeah their routers are bloody terrible. Why I bought an external router
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Stan
(@Stanplatt) reported
@virginmedia Still an unhappy customer but @virginmedia going silent. They want me to pay more than 100% more than new customers #shafttheircustomers
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Lee Griffiths
(@silver_cyclist) reported
@virginmedia over 24 hours with unstable and unreliable broadband which, as a home worker, means I am losing money, nothing on the service status, not fixed by rebooting the hub, nor a factory reset of the hub.
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Julian Cole
(@JulianCole5) reported
@virginmedia Hello there. Some weeks ago someone answered my tweet about the Virgin email no longer working on my laptop. Was told this was a problem that was being worked on. Still can't access those emails...
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I love the beach
(@ValapadBeachDog) reported
@virginmedia we have been a customer for 5 years. We have this white router from Virgin which constantly resets itself. Currently too slow for smart TV. We have fullhouse membership. How do we get the black intelligent box and booster pods? Thanks.
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Phil Turner
(@philturner83) reported
@virginmedia broadband is still down in ST4 3QE area. Any idea when it will be fixed. It has been off since yesterday.
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Young Gunner
(@Invincible03_04) reported
@virginmedia still waiting for a call back few days later which I was would be done in the next hour To make a poor service even worse The tech support advisor has made changes without consent & added services which increases my bill & no consent or verbal agreement was given😡
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scott magee
(@scottmagee1) reported
@virginmedia Well I'm always told by Virgin Media support staff that loss of service is automatically compensated. My loss of service was for 4 1/2 days and was part of a bigger local outage that was very well documented. What's my next step?
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Monk£y Bar$
(@monk3ybarz) reported
@virginmedia If it's taking 48 hours to do a repair it would suggest you don't have the staffing levels to deal with the amount of issues you currently have. I don't believe the issue is so bad it's taking this long to replace infrastructure