Virgin Media Outage Report in Wigan, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Leyland, Liverpool, St Helens, Chorley, Warrington and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Internet | |
| Leyland |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout | |
| Bolton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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(((Greg Barnes)))
(@GregBarnes2) reported
from
Urmston, England
@virginmedia Once again my sim card isn’t working. Please don’t ask me to call the service centre, I’ve tried and haven’t got that long to live. Happy to email you details if you give me an address.
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Neil Cocker
(@NellyOcker) reported
from
Urmston, England
@virginmedia I’ve been with Virgin Media now for well over twenty years but I’m not happy with customer services whatsoever especially having the phone put down on me on two occasions ! 😡
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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Neil Cocker
(@NellyOcker) reported
from
Urmston, England
@virginmedia I can never get to speak to someone who fully understands me because all your call centres are now sourced overseas.I need a Manager to ring me ASAP please. Not happy whatsoever how I’ve been treated it’s not acceptable to be treated with ill manners 😡
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Neil Cocker
(@NellyOcker) reported
from
Urmston, England
@virginmedia also since my contract inception May I’ve had no 5G or 4G just 3G which is extremely slow when processing fast is needed. Extremely poor & I’m a long standing loyal customer of Virgin Media for over 20 years when it was called Cable Wireless (NTL)😡
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Matt Duncan
(@maffew85) reported
from
Warrington, England
Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
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Neil Cocker
(@NellyOcker) reported
from
Urmston, England
@virginmedia so much for Virgin Media to ring me yesterday Friday 6th Aug over three complaints. Phone call from Customer Services never came to fruition .. Not a happy chappie 😳😡
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia Of course I have, says issue found, but I want to know how long before its back on
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
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☺johnshere
(@john_taxi) reported
from
Leigh, England
@virginmedia We spend over £150 per month...We need help with our Virgin mobile account...The guy in India doesn't seem to understand
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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Matt Hankinson
(@MattyHankinson) reported
from
St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please can I have a direct contact for complaints. I don’t want a generic email, I want someone higher to sort out the same issue I am having every month 😤😡🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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@welshwarrior
(@welshwa81518941) reported
@virginmedia Shall i activate this4U now. YES I'd like that nice lady BUT 1st must speak with ur complaints dept for compensation4 being overcharged by @Virgin. I'll just check-hang on. Ok tinkertink doodle wait. Hello Jill..i'm afraid it's not possible. Umust speak with Customer Services..
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@welshwarrior
(@welshwa81518941) reported
@virginmedia CanU put them on2 me now so we can get this situation resolved & if i can get a sensible direction from @virgin i'll stay & cancel @sky coming with my dish on 27th. BUT i'm afraid i can't transferU2 CS. Oh but WHY NOT nice lady-not very reasonable or contractually fair2B blocked
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ellie
(@ellierose_04) reported
@virginmedia hiya yes it’s still red and we did try that but it was no help
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@welshwarrior
(@welshwa81518941) reported
@virginmedia Ok nice lady i haven't been happy with @virgin's service & their constantly upping my bills without my knowing what the hell4 & being duped with SPORT & KIDS. I DO NOT WANT THEM. I DO NOT WANT SPORTS & KIDS. So unless U can remove them, i'm off2 @Sky..HAVE I MADE THIS CLEAR2U!
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Mark_Ashley
(@Mark_W95) reported
@virginmedia @Virgin @iamjmullarkey He clearly stated above what he needs help with lol
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Flip The Script Book
(@thenowschool) reported
@virginmedia I am trying to sign in and got the below message: We're really sorry but the offers and promotions on our site are no longer available to Virgin Media National customers, due to the move to TalkTalk.
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Tori Needham
(@NeedhamTori) reported
@Johnnydubyah @virginmedia To be fair, I am a virgin customer so I’d expect them to handle! I am not going to complain to BT who I am not a customer of. I also work in this industry so I know how it works.
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Lep
(@xLepebble) reported
@virginmedia One booked from 12 to 2, but the last 2 we've called out never turned up and completely fobbed us off🙄Hoping its not a repeat cause I need the internet for my college work over the weekend and without it I will fall behind on my assignments
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Brett R 3.5 ✊
(@tinybitjewish) reported
@virginmedia Way too late to retrieve this situation. If you couldn’t manage a simple resolution over the course of 18 months - moving my cable indoors - and just shut the complaint without engaging, I’d be an idiot not to get the message that our time is up.
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Girish Kotian
(@liberalkimarro) reported
@virginmedia please do not use them, they will try to eat your money, worst speed too expensive and also you cannot cancel contract, speed 9mbps its **** inne,