Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 01/13/2026 22:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Bolton, Warrington, Altrincham, Wigan, Leyland, Skelmersdale, Prescot, Irlam and Chorley.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV
United KingdomBolton Internet
United KingdomLiverpool Wi-fi
United KingdomBolton TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • soniaagnew1 Sonia (@soniaagnew1) reported from Liverpool, England

    Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing

  • JonGre69 Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡

  • yoniweisberg Yoni Weisberg (@yoniweisberg) reported from Urmston, England

    @SamMcGuire90 @GraemeKelly1 @virginmedia @SkyUK Never had any issues with Virgin media, but I do run it as a modem and use Google WiFi around the house.

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..

  • 8ballSambo Sam Rogers (@8ballSambo) reported from Walkden, England

    @virginmedia Hi, any reason my internet is down (M38 postcode) been down since early this morning cheers

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia Like I said I registered for updates over the weekend and never got any.

  • libbyjaynekeane Libby Keane (@libbyjaynekeane) reported from Liverpool, England

    @EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever

  • djleumas Jon Samuel (@djleumas) reported from Urmston, England

    @virginmedia shockingly bad customer service for the last 3 days trying to sort an issue with 2 different orders and being told for 2 of those days that we don’t exist. Now means we have missed out on the deal we really wanted. Please can our issue be sorted.

  • kaths77x Kathryn Skelly (@kaths77x) reported from Liverpool, England

    @virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call

  • woody0702 Steven Woodside (@woody0702) reported from Bolton, England

    @virginmedia why does your broadband never work between 5am and 7:30am in #Farnworth Surely this a poor service as things are not never working... If there are works why does your website never update to say so

  • lindabeard51 Linda (@lindabeard51) reported from Wigan, England

    @virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now

  • Amandaajxx Amanda (@Amandaajxx) reported from Westhoughton, England

    @emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠

  • Amandaajxx Amanda (@Amandaajxx) reported from Westhoughton, England

    Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JOBSUKWIDE Coniston Scott (@JOBSUKWIDE) reported

    @CarlMcCulloch @virginmedia So, I have 65 here it’s fast, but had major problems in last 3 weeks, caused by something I never imagined. Electrical interference. The neighbour had a transformer plug dying, it was shooting out from his house, not affecting him, back to the road, finding next user. Me..

  • baker2677 BakerBoyGaming (@baker2677) reported

    @virginmedia Live in The NR30 area of Great Yarmouth last few hours every 30mins to 1hour all internet goes down checked online no issues checked my end no issues not happy as paying top price for service

  • sashstuart Sasha (@sashstuart) reported

    Why has my @ClearScore credit score gone down since taking out a phone contract? It’s appeared as a “hard search” from @virginmedia and knocked my score down even though I’ve been accepted and signed the credit agreement?! That is unfair to mark down JUST for opening an account?

  • lynseymaffs Lynsey 🔴⚪️ (@lynseymaffs) reported

    @virginmedia We are really dissatisfied with our fibre broadband. During the first lockdown I excused the unreliability with the amount of users there must be working from home; but it’s never got any better & we’re exasperated with how slow it is and how often it cuts out.

  • AmitP1992 Amit Puntambekar (@AmitP1992) reported from Fenstanton, England

    @IFALeicester @virginmedia @Ofcom Terrible company to deal with Scott, took me 8+ months to set up an installation as they had to come out to do road works. Every week promised they’d come within the next few days. Effectively no internet during that period. Left us in limbo the whole time.

  • dazzaiken d (@dazzaiken) reported

    @virginmedia I bet @bt_uk or @SkyHelpTeam would at least WANT to help there paying customers.

  • SpiritualAwak18 Laura 🌌 (@SpiritualAwak18) reported

    @virginmedia has gone down again! No University work, no internet for the kids or TV...on hold for an hour for the line to go dead £70 a month for the worst customer service, get your company sorted / refund decent amounts for working hours lost

  • dazzaiken d (@dazzaiken) reported

    @virginmedia Live chat. Then ignore. Can’t be bothered to deal with them. Must be way to hard. So just shut the conversation down

  • rwfc236 Howard Freeman (@rwfc236) reported

    @virginmedia Internet down again!! Only been back working properly for a few days. Just ridiculous. What am I paying for?

  • skidoggeruk bob kowalski (@skidoggeruk) reported

    @virginmedia is there a problem in Edinburgh (eh15 2la) ?? - have run the checker & it wants me to book an engineer ????? Thanks