Virgin Media Outage Report in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Bolton, St Helens, Wigan, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Prescot, and Leyland.

City	Problem Type	Report Time
Bolton	Internet	7 hours ago
St Helens	TV	2 days ago
Wigan	Wi-fi	6 days ago
Skelmersdale	Total Blackout	8 days ago
Skelmersdale	TV	9 days ago
Bolton	Internet	10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  Craig Cooke (@storm_imaging) reported 7 minutes ago from Bolton, England

  Just had a call from @virginmedia - yep right. Saying my broadband was slow because of files being downloaded without my knowledge blah blah. When I said I don’t have Virgin Media broadband was informed that all the internet in my area goes through their servers...😩

• 
  michaela👑💋 (@michaelad1997) reported 8 minutes ago from Walkden, England

  @virginmedia Look at them trying to be clever, should try it on more important things like fixing the daily problem with their tv and internet

• 
  𝕾𝖙𝖊 (@ResidentStevil7) reported 9 minutes ago from Hindley, England

  @virginmedia keep ringing me on a daily basis! Sometimes I can’t answer and they leave a long, silent voicemail! When I do answer, they put the phone down on me! I know it’s Virgin because if I try to ring back I get a recorded msg saying they’ll try again soon!

• 
  Tina Lawrenson (@TinaLawrenson) reported 11 minutes ago from Chorley, England

  @virginmedia 6/12 later we still haven’t despite phone calls and false assurances we still have not got number back contacted vm whom basically said it’s my problem and here’s the number to call no help .... it’s beyond disappointing

• 
  Bronwyn Every (@bronwynevery) reported 16 minutes ago from Wigan, England

  Dont think there is a worst company to get in touch with than @Virgin 🤯 heads fell off. #virginmedia

• 
  Keith Birchall (@k_birc) reported 16 minutes ago from Wigan, England

  Three different calls today from people claiming to be from @virginmedia wanting to fix 'faults' on my line by installing software on my phone. I find these funny and drag the calls out but some people may be fooled.

• 
  mark blundell (@markymark2970) reported 18 minutes ago from Walkden, England

  @virginmedia broadband signal down again surprise surprise at this we’ll have to sit in Maccies just to use internet #shit

• 
  Dan Ashurst (@danashurst) reported 19 minutes ago from Wigan, England

  @virginmedia Whoops. Maybe I should have clarified...My connection is fine, it's your packages that need to change to give more upload capacity to customers. P.s you guys deliver a solid service to me, and have done for years.

• 
  Dizz Sukha (@DizzSukha) reported 21 minutes ago from Bolton, England

  @virginmedia All signals are working. My issue is I have been paying for anonymous call rejection for a few years and it has not been working since last year. I have rang up many times and still not fixed. I have been paying for this service even though it is not working!

• 
  mark blundell (@markymark2970) reported 25 minutes ago from Urmston, England

  @virginmedia You’re broadband signal has been dropping about a dozen times daily since October and the last one on Friday was for over 24hrs; my wife had rang numerous times and just keeps getting told outage problems in area . Really come on #patronising😡😡

• 
  Dan Ashurst (@danashurst) reported 26 minutes ago from Wigan, England

  @Scott_Helme Damn. That upload is faster then what @virginmedia give me on my cable line!

• 
  NicoleMichelleBaker (@Nicole_Baker) reported 28 minutes ago from Whittle-le-Woods, England

  @virginmedia Hi Ty 4 the reply. Very frustrating when I'm using data at home just to receive watsapp messages. i spoke to someone yesterday afternoon. Some settings were changed & was promised it would elevate the problem, but as I described to the chap on the phone this will not rectify it.

• 
  Tina Lawrenson (@TinaLawrenson) reported 30 minutes ago from Chorley, England

  @virginmedia Have done each time wasting an hour of my time with no resolving .. not meaning to be harsh but not used to poor service wasted six hours already when you add up wasted hours

• 
  Victoria Smith (@vickymanutd7) reported 32 minutes ago from St Helens, England

  Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation

• 
  Nat Chan 🐝 (@Natchanxo) reported 35 minutes ago from Walkden, England

  why are VM so SHITE. Had an agent tell me to BIN my new sim card as I didn’t need it & I can use my old sim card. I’m now paying for 2 sim cards and ones in the BIN...now they’re telling me I have to pay an ‘exit’ fee to ‘cancel’ the contract 😡 @virginmedia

• 
  Karen Jacqueline (@KazF2010) reported 40 minutes ago from Westhoughton, England

  @virginmedia Instead of providing all these "upgrades" to the service how about just providing a SERVICE that we pay for 🤬

• 
  Red Electro (@RedElectro) reported 46 minutes ago from Warrington, England

  Well, @richardbranson @virginmedia - been a customer since the Telewest days, but the broadband service is almost unusable now. I don’t know what’s going wrong, but you’re going to start losing customers rapidly, if you don’t get this sorted.

• 
  Nath (@nathanrigby__96) reported 54 minutes ago from Tyldesley, England

  @virginmedia Internet went off last night in the area and it said it would be sorted for 10:30am this morning now the status has changed but still no ones internet is working, rebooting doesn’t help

• 
  Karen Jacqueline (@KazF2010) reported 56 minutes ago from Westhoughton, England

  @Netflixhelps No error message but it takes ages to load and then will pause..... and not play...... never know such a slow service considering I'm paying extra for this on @virginmedia

• 
  Victoria Smith (@vickymanutd7) reported 58 minutes ago from St Helens, England

  @virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  cheryl (@cherylockerby) reported 4 minutes ago from Barry, Wales

  @virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?

• 
  PA➡️CA➡️UK (@scottloose) reported 7 minutes ago

  @virginmedia You seem to have the same access as the entire customer service call center. Who I’ve spoken to at length the past 3 weeks. None. @richardbranson

• 
  Manjit Gahir (@manjitgahir) reported 8 minutes ago

  @virginmedia what a crap install!!!! I told the engineer specifically not to hammer the wire into the wall...and did he do?! Not Happy!!

• 
  Merlyn_X (@LydonJC) reported 10 minutes ago

  @virginmedia At least provide a service that works then

• 
  CMDR Andy Fireblade Muza (@andymuza) reported 13 minutes ago

  @virginmedia I am already paying over the odds, WHY IS THIS? You should be reducing my bill or increasing my speed to 1GB not charging me more when I'm pay more than I should. 1gb package is £79 yet I am paying almost £82 for 362MBPS treat your customers better instead of making us pay more.

• 
  PA➡️CA➡️UK (@scottloose) reported 14 minutes ago

  @virginmedia And this is response is a perfect example of zero accountability, zero resolution and zero information. And I’m not even your customer yet. I can only imagine what happens once we are live on your service. @richardbranson

• 
  cheryl (@cherylockerby) reported 15 minutes ago

  @virginmedia No network issues in our area causing display issues

• 
  lou (@louisemknox) reported 17 minutes ago

  @virginmedia almost 3 hours of my day wasted on a live chat issue not resolved and they disconnected me. Poor customer service to loyal customers

• 
  Duncan Waugh (@waughzone) reported 24 minutes ago

  @virginmedia Subsequent paperwork stated 18 month contract (not what was agreed), a £40 installation fee (not what was agreed) and I have not received the fibre extender. If I could face the 2 hours it takes to actually speak to someone, I would call up now and cancel the whole thing.

• 
  CMDR Andy Fireblade Muza (@andymuza) reported 26 minutes ago

  @virginmedia And to add insult to injury. I have been a loyal customer of yours for more years than I can remember. My current package is costing me £81.75. The same package is i9n the winter sale for £39 normally £69 yet here I am paying almost £12 more and you are going to increase by £15