Virgin Media Outage Report in Wigan, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Wigan come from postal codes WN3 and WN1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (54%)
-
Wi-fi (17%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (3%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Wigan, Liverpool, St Helens, Warrington, Leyland, Ormskirk, Skelmersdale, Chorley, Newton-le-Willows and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
TV | |
| Wigan |
Phone | |
| Liverpool |
Internet | |
| Wigan |
Internet | |
| Liverpool |
TV | |
| St Helens |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
-
Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia But on the online forum it says others have had the same problem and your technical department need to contact Sky and the line needs to be routed to you again as it's a porting issue. I can't see any other examination although I appreciate I'm not a technician.
-
Andy Dunbar
(@Andy_Dunbar) reported
from
Liverpool, England
@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
-
David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia How many more times, the landline is NOT working (no dial tone).
-
SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please can I have a direct contact for complaints. I don’t want a generic email, I want someone higher to sort out the same issue I am having every month 😤😡🤬
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
-
Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
-
David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia No updated fix time, as it shows all services as green, and can't detect a problem. It asks us to phone you on 151 to do a little more "digging", but the phone line is DOWN. Oh, and the chatbot doesn't deal with landline issues apparently. Now what???
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
-
Graeme Bamber
(@gbam86) reported
from
Liverpool, England
@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
-
SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia please provide a direct contact for complaints. Sick of the poor service and mistakes that I have had every month since joining you
-
Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
-
Gill Lysons
(@gilliblogs) reported
from
Newton-le-Willows, England
@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
-
Joanne Johnson
(@Joanneincrosby) reported
from
Liverpool, England
@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
-
Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
-
Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
-
David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia Reported the problem yesterday after your response. Should have been fixed by 10am today apparently, but still nothing.
-
David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia My landline phone has been down all afternoon in PR25 1UJ. Have any others complained about this issue, and if you're aware of the issue, do you have an estimated time for repair. Thanks in advance.
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
James Cummings
(@jamescummings) reported
@martin_eve Didn't notice, was asleep for once. When ppl on local FB complain about virginmedia it is almost always the crap WiFi from crap hubs. I put ours into modem-only mode and got Google Nest WiFi to blanket house in stable WiFi. Recommend, if you've already given Google your life.
-
Headington News
(@HeadingtonNews) reported
@Brimson1 @virginmedia @headingheritage Thanks, I hadn't. It's fairly recent: VirginMedia took seven hours to tweet about the problem. Broadband seems to be OK now, but earlier it kept coming back and then going away again
-
GarfieldLeChat
(@GarfieldLeChat) reported
@DemonTraitor @virginmedia They’ve not paid a bill. You don’t have a nation wide issue like this with redundancy systems and fail overs in place that would allow a hack to similar to work. This is a they’ve not paid a bill and a service provider has turned something off.
-
Lee Darby
(@xxxdarbxxx) reported
@SincePlayed @virginmedia What on different network, mate I’ve read some this morning saying got no internet whatsoever and can’t even get a phone signal all these people ain’t got 2 phones on different networks I know, that’s what’s throw me
-
Paul McDonough
(@Guitaraholic) reported
So, I suspect, that as a VM customer with no issues my end…. And it being a National outage it’s one of 3 things 1. Routing issue with a link off the VM network 2. The cleaner unplugged the internet 3. DNS servers < I think it’s this … 1/2 #virginmedia
-
Johnny Vroom
(@jhnny_vrm) reported
No lie the worst company I've ever had to deal with, the only reason you still have customers is because some of us don't have a choice due to geographic location / accommodation setup. Less than abysmal service. #virginmedia #virginmediadown
-
Pauline Collier
(@Pauline89175249) reported
@virginmedia Virgin got my direct debit ammount wrong for 7 months despite ringing every month and being passed round , the customer service is a disgrace , loyal customers get no incentive to stay , not suprised people don’t continue with their services
-
Sol
(@SolSuleman) reported
@bt_uk networks down, no connection around Wf12. Any issues. I know @virginmedia IS down.
-
Lateralleap
(@LateralLeap) reported
@StevenNott @virginmedia If you have ever tried to call Virgin Media engineering out of office hours, you will know they only work office hours! I suppose that's fair enough, it's not as if they are providing a critical service that people pay for...
-
Andrew
(@Villandrew) reported
@virginmedia Your service over the last few months has been abysmal, not only your at home Wi-Fi but your mobile data is very poor too.#timeforchange