Virgin Media Outage Report in Wigan, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Wigan come from postal codes WN3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, Chorley, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 1 day ago |
|
Wigan
|
Internet | 1 day ago |
|
St Helens
|
Wi-fi | 2 days ago |
|
Bolton
|
Internet | 3 days ago |
|
St Helens
|
TV | 4 days ago |
|
Wigan
|
Wi-fi | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
-
☺johnshere (@john_taxi) reported from Leigh, England@virginmedia We spend over £150 per month...We need help with our Virgin mobile account...The guy in India doesn't seem to understand
-
Neil Cocker (@NellyOcker) reported from Urmston, England@virginmedia I’ve been with Virgin Media now for well over twenty years but I’m not happy with customer services whatsoever especially having the phone put down on me on two occasions ! 😡
-
Rick McCann. Esq (@rmcc01) reported from Roby, England@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
-
(((Greg Barnes))) (@GregBarnes2) reported from Urmston, England@virginmedia Once again my sim card isn’t working. Please don’t ask me to call the service centre, I’ve tried and haven’t got that long to live. Happy to email you details if you give me an address.
-
Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England@virginmedia Yes. I've checked the service status yesterday and twice today. I have screenshoted the result in my earlier tweet on this thread. What do I do now?
-
Matt Duncan (@maffew85) reported from Warrington, EnglandWhy do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
-
Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England@virginmedia Hi John, I did that yesterday & the result was Virgin booked an engineer to attend Monday. However you texted this morning saying due to issues you had to cancel the Engineers visit that was booked for Monday. No further update or comms were given. What do we do? PLEASE HELP
-
Matt Hankinson (@MattyHankinson) reported from St Helens, England@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
-
Neil Cocker (@NellyOcker) reported from Urmston, England@virginmedia so much for Virgin Media to ring me yesterday Friday 6th Aug over three complaints. Phone call from Customer Services never came to fruition .. Not a happy chappie 😳😡
-
Neil Cocker (@NellyOcker) reported from Urmston, England@virginmedia I can never get to speak to someone who fully understands me because all your call centres are now sourced overseas.I need a Manager to ring me ASAP please. Not happy whatsoever how I’ve been treated it’s not acceptable to be treated with ill manners 😡
-
Matt Duncan (@maffew85) reported from Warrington, England@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
-
Katy Molyneux (@boardchik) reported from Standish, England@virginmedia my internet/tele are not working! Second time in the space of a few weeks
-
Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England@virginmedia Hi Guy's, we've had no broadband for 36 hours now and you've just text to say you've had to cancel our engineer call tomorrow! What's going on? No broadband and no communication
-
Lucinda Duffy (@lucindaduffy12) reported from Newton-le-Willows, England@virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!
-
Neil Cocker (@NellyOcker) reported from Urmston, England@virginmedia also since my contract inception May I’ve had no 5G or 4G just 3G which is extremely slow when processing fast is needed. Extremely poor & I’m a long standing loyal customer of Virgin Media for over 20 years when it was called Cable Wireless (NTL)😡
-
Clare Bagan (@Clare___bear) reported from Kirkby, England@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
-
Fatbelly 🇪🇺 💙💛 (@Fatbelly57) reported from Warrington, England@virginmedia Done that and it says no known issues. Why have you cancelled our engineer visit tomorrow. Please help
-
Matt Duncan (@maffew85) reported from Warrington, England@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
-
Lee Howarth (@leehow2) reported from Urmston, England@NOWTV awful service from you! You've messed me about for two weeks getting an engineer out to my #broadband and you still can't come for another 2 weeks despite the fact I'm a critical worker with no connection #cancelled and gone back to @virginmedia #usless
-
Rick McCann. Esq (@rmcc01) reported from Roby, England@virginmedia Of course I have, says issue found, but I want to know how long before its back on
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Nigel Lupton (@luptonn) reported@ewanbirney @virginmedia Same here in N4. Having to use Mobile Hotspot for VPN to work but TuneIn radio is playing fine on Virgin Media. My guess was some kind of DNS issue
-
Ray Morgan. NHS💙 (@Rayzor74) reportedContacted @virginmedia on Monday with ref to the new increase which I discussed with Brad in the hope that a package adjustment could be worked out. I was told he discussed it with his manager and call back with help to resolve the issue. Still awaiting the call back..
-
the stressed PiG (@MrWp80) reported@JohnnyTortoise @virginmedia will do thankyou but i can't even get virgin in my area because the lines are crap in my area,im currently fighting the isps,and line area management team to improve the service in our area,if you have problems get your local mp involved isps dont care unless they get the money.
-
3lawe (@ali_attalla) reported@virginmedia No different. Logged many complaints.. no change, no contact from Virgin.. ongoing until march 9th they said.. this is the same issue which they said will be resolved in early Feb
-
virginmediadontuse (@virginmediadon1) reported@virginmedia Sorry but can you not understand... I cancelled. Got an email confirming that. VM didn’t carry out cancellation but carried on billing me for 8 months instead. I’m the customer - you show me the EXACT part of your Ts&Cs that says I needed to do anything else.
-
WEEZY (@Weezy_IPD) reported@virginmedia Ive called this number many times they said they havent got a complaint department all they can do is raise another complaint i refuse to call u guys as i want for over an hour for a call anyways
-
Muhammad Waqas (@WaqasScientist) reported@Ponty100mph @virginmedia Please don’t go for @virginmedia. They have worst service as well. Signal drops quite often and no internet as well.
-
J BavSlim (@arbvor) reported@virginmedia every day service down!!!!
-
James Guiness (@james1980uk) reported@SChristie_ @virginmedia Awful service again from virgin seems like happening a lot throughout North London as have seen it happen to a lot of people in N8 including myself.
-
Malcolm B (@fragglerock41) reported@virginmedia Tried the link and it doesn’t cover what I’ve asked about as I said it’s an issue with the TV Go App not the tv