Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 12/20/2025 21:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Bolton, St Helens, Leyland, Irlam, Warrington, Skelmersdale, Altrincham, Wigan and Chorley.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomBolton Total Blackout
United KingdomBolton Internet
United KingdomSt Helens Internet
United KingdomLeyland Internet
United KingdomLeyland Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • _DebDeb_ Deb Deb (@_DebDeb_) reported from Wigan, England

    @virginmedia hi I recently signed up but want to cancel

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia @NorthernOaf Feel free to look in to my non-existent service.

  • stephraim83 Steven E Whittaker (@stephraim83) reported from Chorley, England

    Dear @virginmedia I'm not one to complain, however in this instance I feel I have to. I've been paying over the odds for your service for 6 years now... with only a few issues. 3 week ago my services just stopped working, bizarrely after I'd payed for pay per view...

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia WTF INTERNET DOWN .Record message should be back running by 12.05am Are you serious.

  • SweeneySweeney1 lynn sweeney (@SweeneySweeney1) reported from Urmston, England

    @virginmedia My complaint regarding the damage to my property following the incorrect installation of cables at my property has not yet been resolved. Apparently, my complaint has been escalated to a manager but I am yet to receive a formal apology or formal acknowledgement 1/2

  • sandras_smith Sandra SmithMND (@sandras_smith) reported from St Helens, England

    @Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.

  • andrewmoss76 andrew moss (@andrewmoss76) reported from Liverpool, England

    @virginmedia btsport 2 no signal missing the match here get it sorted

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages

  • stephraim83 Steven E Whittaker (@stephraim83) reported from Chorley, England

    @virginmedia Sorry @virginmedia I don't wanna complain but your engineer has just left, my services still aren't working I rang customer services and they fobbed me off. They said said we're closing soon so ring back tomo. Not good enough.

  • Jonesj1988 Jonesy (@Jonesj1988) reported from Liverpool, England

    @virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.

  • _DebDeb_ Deb Deb (@_DebDeb_) reported from Wigan, England

    @virginmedia wow called up to cancel and the guy says I’ve successfully cancelled and then hangs up!!! Thank god I’ve decided not to go with you!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!

  • TezzP Tezz P (@TezzP) reported from Haydock, England

    Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia

  • SweeneySweeney1 lynn sweeney (@SweeneySweeney1) reported from Urmston, England

    @virginmedia I have been left with 4 holes in 2 rooms in my house, all made by an incompetent member of your team. I want my complaint resolving asap and compensation for the aesthetic damage to my property, and the time I have wasted trying to get this whole debacle resolved 2/2

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • swapbarot Swapnil Barot (@swapbarot) reported

    Hey @virginmedia my internet still not working past three days tired calling your pathetic cc I called many times but no further satisfactory solution. Can you intervene? I’ll give up your service in few days cos it’s frustrating. @VirginMedia_TV @richardbranson

  • GonnyGolightly Joanne (she/her) (@GonnyGolightly) reported

    @virginmedia there are network@issues and yet cant report it on your website

  • modelnicola Nicola (@modelnicola) reported from Peterlee, England

    @virginmedia Frustrating it had to come to this when an internal investigation would easily reveal that your contractors removed struts designed to secure the fence. Now having to pay court fees to remedy an issue created by you. It's a sham. I guess you hope most people back down.

  • N17Club N17 Club (@N17Club) reported

    @virginmedia The signal keeps dropping in and out…even when I sit next to the hub..!

  • JamesCopley_ James Copley (@JamesCopley_) reported

    Have been with @virginmedia for two months and have had more problems than I had from BT in over five years. An absolute joke.

  • nofksgiven81 The man (@nofksgiven81) reported

    @andyshem @virginmedia Try having to wait over 6 weeks to get a fix

  • xenap1 xena perrett (@xenap1) reported

    @josawtell @virginmedia I did the same thing, I had a problem with my TV going off and on since Wednesday, and when checking the status it says no issue found. Tonight while watching football the TV went off on the screen it's showing no signal. I phoned up and was told that there is an outage in N1,N5

  • sahb2397 Seehab Ahmed (@sahb2397) reported

    @virginmedia That is absolutely pathetic customer service from both your phone teams and you. Why advertise something if you can’t carry out this.

  • issaAVFC Issa (@issaAVFC) reported

    @virginmedia fix ur wifi

  • DarlisonGerald Gerald Darlison (@DarlisonGerald) reported

    @virginmedia any idea why your service in RH11 has been a complete disaster all day, Internet, TV, all been a completely unacceptable service for the money we pay, which incidently, you keep increasing. Would appreciate some justification for your inability to provide a service.