Virgin Media Outage Report in Wigan, England
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The latest reports from users having issues in Wigan come from postal codes WN2, WN6 and WN3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Warrington, St Helens, Bolton, Liverpool, Skelmersdale, Prescot, Altrincham and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Warrington |
Internet | |
| St Helens |
Wi-fi | |
| Bolton |
TV | |
| Liverpool |
Phone | |
| St Helens |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia @NorthernOaf Feel free to look in to my non-existent service.
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Andy
(@AHeywood_84) reported
from
Golborne, England
@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!
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Andy
(@AHeywood_84) reported
from
Golborne, England
@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia hi I recently signed up but want to cancel
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!
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Carolyn Hudson
(@crhudson10) reported
from
Horwich, England
@virginmedia Non-existent customer service; line cuts off every time we call, emailed 9 days ago & still no response & bill has increased to £167 pm for fewer services! Wouldn’t mind but I only watch Netflix! 😱
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Shaun
(@shaunbentley) reported
from
Atherton, England
@virginmedia I’ve just asked for all calls relating to my complaint over the past two years. You said no. So now I do a complaint against you with ico. I believe you will get a fine. Sorry.
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Andy
(@AHeywood_84) reported
from
Golborne, England
So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!
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Sandra SmithMND
(@sandras_smith) reported
from
St Helens, England
@Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia WTF INTERNET DOWN .Record message should be back running by 12.05am Are you serious.
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia wow called up to cancel and the guy says I’ve successfully cancelled and then hangs up!!! Thank god I’ve decided not to go with you!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Baty
(@BatyJohn) reported
@virginmedia I'm afraid I'm still without tv and nobody answered my text. I've rang the telephone helpline and nobody answers. I've even put in a complaint and nobody has picked that up. Not good.
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😴🐰
(@Tiiredbunny) reported
@virginmedia my set top box randomly shuts down or the screen goes black but can hear sound? I have tried calling but can never seem to get through?
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Luther Gravy
(@LutherGravy) reported
@virginmedia Hi, please can yu help? I keep getting cut off on the phone, can't get through. We're experiencing issues with broadband and TV, would like an engineer to call please. Thanks.
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Antonita
(@Tonihobble) reported
@virginmedia my mother is 80 with dementia and can’t get virgin to answer the phone to her because she can’t remember her password. I have tried for 3 hours and can’t get through. I need help please
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Reda Zahrawi
(@RedaZahrawi) reported
Please don’t ask me to check my service status!! I did and there is connection indeed, but no cables to deliver that connection which can’t be more useless @virginmedia 🥲
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Jamie-Lee Williams
(@missjlw23) reported
Hi @virginmedia 2 months on, 3 letters of complaints and zero response from you. What is your complaints process? Is it to ignore the problem until it goes away?
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🏳️🌈 Katie Coxall 🏳️🌈
(@beesesteeses) reported
Hello @virginmedia I just spent 1 hour 11 minutes on hold because my broadband hasn't worked for 24 hours. And then got cut off. Please can you call me before your awful hold music makes me smash my phone. Thank you.
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Gareth Dafter
(@Geethedaftone) reported
@virginmedia Thanks. Whilst I have a human being around is there anything you can do to check if there are issues on SW8 3RR. The online diagnostic says no issues but we have no internet or TV and have been on hold for 30 minutes plus.
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Stace
(@stace1083) reported
@virginmedia A minimum of £260 I said I wasn’t prepared to pay that as I had raised this issue over 5 months ago and I was offered by anyone to have the phone taken in to be looked at only after my warranty had expired this was offered so I raised a complaint 2/3
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AdavoMedia
(@AdavoMedia) reported
@virginmedia Trying to get a response from #Virginmedia customer service since 29th Nov - was told, 'Hold fire. We're getting you connected'. I'm still waiting...and waiting. Superfast Broadband - Super Slow Customer Service! Hello Virgin Media, is anyone there? I'm owed a refund