Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN3, WN2 and WN5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 03/13/2026 20:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Bolton, Warrington, Prescot, Liverpool, Wigan, Chorley, Leyland, St Helens and Skelmersdale.

Loading map, please wait...
City Problem Type Report Time
United KingdomBolton Internet
United KingdomWarrington Wi-fi
United KingdomBolton Total Blackout
United KingdomPrescot TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • JamesRead78 James Read (@JamesRead78) reported from Wigan, England

    @virginmedia need to chat with someone about lowering my bill £100 per month is getting ridiculous! Tried using the chat function on the app but it's not working

  • cudda69 Denis Cudahy (@cudda69) reported from Horwich, England

    @virginmedia absolute joke cancelled my contract beginning August because of issues ever since its been installed, looked at at my bill I'm still being charged, all equipment in a box so it's not used you have signed me up again for 12 month WTF #jokers

  • Kimbow21 kimberley Goodinson (@Kimbow21) reported from Bolton, England

    @virginmedia I’m disgusted I’ve been a customer for 15 years and more . You’ve put the price up by £20. The very unhelpful person on the phone offered me a £2 discount . Disgusting back to Sky .

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.

  • BeStrongBolton Be Strong Daz (@BeStrongBolton) reported from Bolton, England

    @virginmedia an absolute shambles broadband service for the last 3 weeks and not scheduled to be fixed until 9th Sept 2019.

  • WiganpierprAnne Wiganpierpromo (@WiganpierprAnne) reported from Wrightington, England

    @virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.

  • elisanarbs Elisa Narborough (@elisanarbs) reported from Warrington, England

    @virginmedia no internet for two hours now: Wifi light green and base light is flashing green, service status in wa1 area said no known issues, please help!

  • MrCRichardson Craig Richardson (@MrCRichardson) reported from Liverpool, England

    @virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡

  • CRMann78 NYPD Blue (@CRMann78) reported from Liverpool, England

    @virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks

  • flux_blair Alex Downes (@flux_blair) reported from Liverpool, England

    Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks

  • phanleyphotos Paul Hanley Photos (@phanleyphotos) reported from Prescot, England

    Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬

  • markfrobi Mark Robinson (@markfrobi) reported from Atherton, England

    @virginmedia your customer service is abysmal. I am fed up of chatting to a robot or someone in india repeatedly asking me the same questions and getting absolutely nowhere. 3 engineer visits, many phonecalls, online chats (some not even answered) and still got nowhere.

  • baabaa89 Victoria. 🐝 (@baabaa89) reported from Bolton, England

    @virginmedia appalled at the service I’m currently receiving from your customer service rep on the phone. If she calls me “m’am” one more time, I might cry. Her attitude stinks.

  • davetarl Dave Tarleton (@davetarl) reported from Liverpool, England

    @virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.

  • Kimbow21 Mrs K E (@Kimbow21) reported from Bolton, England

    @virginmedia I’m not bothered now we have left . The guy who answered the phone couldn’t be less interested . Every thing he was saying was on a card . He was very un professional and didn’t understand English fully . So he can’t be bothered to help I can’t be bothered .

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.

  • aish_a_ aisha (@aish_a_) reported from Bolton, England

    Virgin media is so ******* SHIT sick of this life

  • aish_a_ aisha (@aish_a_) reported from Bolton, England

    @virginmedia u sent me a new router like a month ago and this connection is SLOWER than the router that was over 10 years old I’m basically sat on top of it and I’ve never experienced slower WiFi

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MoneySluggy 👑🐌💰 (@MoneySluggy) reported

    virgin media gone down again for anyone else?

  • LydiaS_1995 Lydia Stansfield (@LydiaS_1995) reported

    @the_pieface search Virgin Media on Twitter, everyone is having problems. 2 nights in a row now, bastards 🧐

  • Cuecast_ Cue (@Cuecast_) reported

    We back again searching virgin media down for the 2nd day in a row. Better not go down when I’m at work tomorrow night >:T

  • 4dg_AF1 AF1 (@4dg_AF1) reported

    @virginmedia second day in a row where broadband in unusable in the evenings. Absolutely terrible service from Virgin Media.

  • Arron1707 Arron1707 (@Arron1707) reported

    @virginmedia what kind of bloody service are you providing! Sort it out! You are one of the most expensive companies and you are the bloody poorest at the moment!

  • Rasclaer rasclaser (@Rasclaer) reported

    @virginmedia @richardbranson sort your **** out lads, is it really that hard to keep a stable connection to my gaff for 24 hours?

  • xTribaleyes Tribaleyes (@xTribaleyes) reported

    @virginmedia Every day for the past 3 years, I have suffered less than 2mbps download speeds. This is not an 'outage' - This is your service being bare level of **** in my area. The entire household (and my neighbours unfortunate enough to use VM). Wired, unwired - Everything.

  • Cryptenn Andy (@Cryptenn) reported

    Find someone who goes down on you as much as Virgin Media does 🙏

  • JeromeMalcolm95 JayTrees (@JeromeMalcolm95) reported

    @virginmedia sort your network out! Pay for 1gig and the thing is unreliable asf! Don't even get 1gig speed 500 if I'm lucky

  • ItsRocketHD Rocket (@ItsRocketHD) reported

    Virgin media down again after midnight. It’s like their server room gets **** on.