Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 01/11/2026 10:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Bolton, Warrington, Altrincham, Wigan, Leyland, Skelmersdale, Prescot, Irlam and Chorley.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV
United KingdomBolton Internet
United KingdomLiverpool Wi-fi
United KingdomBolton TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • liameaglestone Liam Eaglestone (@liameaglestone) reported from Liverpool, England

    @virginmedia how do I best report the broadband is not working at my home?

  • oppositejohn oppositejohn (@oppositejohn) reported from Liverpool, England

    Could @virginmedia be any more crap if they tried? Internet on & off all day. **** Turpin had the courtesy to wear a mask #fail #virginmedia

  • MrCRichardson Craig Richardson 🌈 (@MrCRichardson) reported from Liverpool, England

    @virginmedia Already tried the text service this was my last ditch attempt to resolve on here

  • sturichie Irish Stu (@sturichie) reported from Eccleston, England

    @virginmedia now 50 minutes on the phone. Absolutely useless customer service. If only I could speak to someone I could cancel

  • AdnanHussainuk Adnan Hussain (عدنان حسين) (@AdnanHussainuk) reported from Bolton, England

    @virginmedia You gave me options of which I've already exploited. I really appreciate the reply, but surely the service has to improve.

  • MrCRichardson Craig Richardson 🌈 (@MrCRichardson) reported from Liverpool, England

    @virginmedia how do you you speak to the specialist complaints dept. I have had a billing issue for over 2 months, that still isn’t resolved? Told last week would get call Monday still waiting...

  • AyubZumla Ayub Zumla (@AyubZumla) reported from Boothstown, England

    @virginmedia Shocking customer service. Renewed my contract last week , received a loyalty discount, and now received a email with the contract showing full price in excess of £100! 20 plus years of loyalty! #ridiculous #loyalty

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia can someone help? Sat on the phone for 40 mins and got cut off

  • bigdrwes Wesley Tensel (@bigdrwes) reported from Leigh, England

    @virginmedia anyone working today to help with a query?

  • alibob499 Alan Harrison (@alibob499) reported from St Helens, England

    How am I supposed to book an appointment for an engineer to look at my installation. Fed up of it going down because of not getting the service I’m paying for. Nothing on your website or my virgin media only offers of trying to make more money for a crap service.

  • BenjiMaccers Benji McLoughlin (@BenjiMaccers) reported from Haydock, England

    @virginmedia I should not have to reset my router for 20 mins to get 5 mins connected only for your connection to do down again. This has happened twice in the same hour. WTF Virgin?!

  • liamworrall24 liam worrall (@liamworrall24) reported from Wigan, England

    Virgin media as got to be the worst Internet provider around!! Constantly down

  • MaureenRoyce Maureen Royce (@MaureenRoyce) reported from Liverpool, England

    @virginmedia leaving locked down students without promised WiFi not a good look @virgin

  • samtcartwright Sam Cartwright (@samtcartwright) reported from Golborne, England

    @virginmedia @BTCare do you want another customer?

  • wptd17 Warren Davies (@wptd17) reported from Warrington, England

    @virginmedia Trying to update my TiVo box but issues on the router mean that the TiVo is in a loop stuck at 16%. Help!!!!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @Jennorocks @virginmedia On Superhub 3? It was terrible for me, sitting 5ft away from the router connecting to an iPad over 5ghz. Picture breaking up constantly etc.

  • JaackJohnsonn JackJohnson44_ (@JaackJohnsonn) reported from St Helens, England

    So the @virginmedia connection my phone has decided to call it a day. Haven’t had connection for hours in a place where I have no issue.

  • jg26__ Jacob (@jg26__) reported from Wigan, England

    Honestly tho how **** is @virginmedia internets down more than it works

  • MrCRichardson Craig Richardson 🌈 (@MrCRichardson) reported from Liverpool, England

    @virginmedia So no one at virgin can help or resolve the issue great

  • bigdrwes Wesley Tensel (@bigdrwes) reported from Leigh, England

    Another outage with @virginmedia - I’ve been told as a contingency you would be able to send me a dongle as I have to work remotely at times for my #NHS work. Can someone assist with this please and unable to get through on the phone

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jjplt jo-ann murray (@jjplt) reported from Ashton-under-Lyne, England

    @virginmedia 6 installations date , no enigneer turns no phone calls of apology or text make a complaint still waiting for a call back - in the space of 48 hours have just been given 3 new installation dates and no one can explain to me wtf virgin you are a load of 💩

  • p0rkpiehat Chris A (@p0rkpiehat) reported from Glasgow, Scotland

    PSA: it takes @virginmedia 4 months to change your bill after agreeing to reduce it due to bad customer service at which point they put it up. Save yourself some hassle and shout into a well once a month instead, it’ll cost you less.

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    Received my @virginmedia bill which should have been amended and credited with compensation for my lack of service in August, to find I’ve been credited a measly £5!!! And that’s a month late! Absolute joke of a company and the worst customer service ever.

  • mogwaiboy16 Tyronelad (@mogwaiboy16) reported from Alexandria, Scotland

    @virginmedia Wow , Virgin, just off the phone on 789, I’m astounded at what I was told , she said even if I’m connected to WiFi I still use my mobile monthly data, Jesus wept, I don’t know what to say about that , who can I speak too , I need help urgently.

  • jamiehilton19 Jamie (@jamiehilton19) reported from Hurlford, Scotland

    @virginmedia are useless arseholes! Fix ma WiFi or I’m reporting you to ma maw!!!! 😢😢

  • p0rkpiehat Chris A (@p0rkpiehat) reported from Glasgow, Scotland

    @virginmedia Putting a complaint in to Ofcom as well as this has gone long past being a disgrace.

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!(2/2)

  • umar1s Umar Shareef (@umar1s) reported from Southall, England

    @virginmedia Your service check link keeps saying the same thing but keeps forwarding the estimated fix time in increments of 4 hours, making it seem like an engineer is working round the clock... But we see no-one on our street. I've never had a service cut off for so long + no updates!

  • kev_blaker Kevin Blaker (@kev_blaker) reported from Banstead, England

    @virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless

  • p0rkpiehat Chris A (@p0rkpiehat) reported from Glasgow, Scotland

    @virginmedia I’ve wasted enough time phoning and nothing is ever done in response despite agreements being made so the only other call I’ll make is to cancel my contract.