Virgin Media outages and service status in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Altrincham, Bolton, St Helens, Chorley, Prescot, Warrington, Leyland, and Skelmersdale.

City	Problem Type	Report Time
Wigan	Internet	4 days ago
Altrincham	Total Blackout	5 days ago
Bolton	Internet	5 days ago
Bolton	Internet	6 days ago
Wigan	TV	7 days ago
St Helens	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 5 minutes ago from Haydock, England

  @virginmedia If my bill went down with my speed, I wouldn't mind.

• 
  CryptoDan2k (@CryptoDan2k) reported 7 minutes ago from Roby, England

  @HelenRuggles3 @virginmedia Helen sounds like your a pro at receiving the brush off.Can you call back in 24 hours and we will fix the problems?Then you call back in 24hours there still an issue. Only been my 2022 working from home HELL. THANKS @virginmedia for nothing.I pay my bill and don't get the service

• 
  Christopher Fox (@ChrisFoxRacing) reported 8 minutes ago from Bolton, England

  @virginmedia Already reported the broadband issues, and it's an issue where estimated fix times keep getting pushed back. With regards to mobile issues, this has been around the same length of time. The only way I've been able to get any connection at all is by switching to 3G

• 
  Lindz Devine (@LindzDDub) reported 10 minutes ago from Wigan, England

  @virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.

• 
  🥔 A bean has no name 🥔 (@ylilxanoi) reported 10 minutes ago from Wigan, England

  @virginmedia my interest been down for a whole week. Call centre staff don't know what to say. An engineer has been on site every single day apparently. Can someone fix my internet. I pay £52 a month this is beyond a joke. I've used all my 4g& bought a ****** dongle just to WFH

• 
  Mrs Smith (@SmithysMaud) reported 12 minutes ago from St Helens, England

  @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

• 
  Lindz Devine (@LindzDDub) reported 13 minutes ago from Wigan, England

  @virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…

• 
  Liz Tuite (@tuite_liz) reported 23 minutes ago from Atherton, England

  @virginmedia Could the problems in the area have caused damage to the equipment? As it was working fine before. Do I get compensation for all this time as the earliest appointment is Friday 14th?

• 
  Liz Tuite (@tuite_liz) reported 25 minutes ago from Atherton, England

  @virginmedia Can you check that I will be receiving a credit on my next bill as it has been down since Friday afternoon and I don’t think it will be fixed by 12pm today, I think that time will get changed again.

• 
  Tom Rushton (@tomrushton88) reported 28 minutes ago from Haydock, England

  @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

• 
  Ducky 🇺🇦 🎃 👻 (@duckyblog) reported 31 minutes ago from Tyldesley, England

  @virginmedia Issues with all VM services in my area says expected fix by 4:40pm today.

• 
  UtilitaRian 🔶 (@SoloUtilitaRian) reported 34 minutes ago from Bolton, England

  With the intro of new dedicated Gigabit lines in my street I can't wait to switch over and leave Virgin Media for good. 3x internet has gone down this week and I just called VM. The systems there are down and gotta call back in 3hrs..... useless

• 
  Jonesy (@RWBJ1997) reported 39 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Anne McCormack (@1AnneMcCormack) reported 41 minutes ago from Billinge Chapel End, England

  @DoctorLemma Well done . Always had great service from @virginmedia just cant afford them anymore.

• 
  CryptoDan2k (@CryptoDan2k) reported 43 minutes ago from Roby, England

  @virginmedia Hi thankyou4 replying. You offered me the piss a while back for free then tried to charge approx 25 quid a month for them.The issue is half your line and half the equipment. You can never send an engineer out as everytime I phone there is an issue in the area.Another outage today

• 
  Paul Stockton (@pstock62) reported 49 minutes ago from Horwich, England

  @virginmedia Internet down in BL6 5RN, any idea's

• 
  Elisabeth Hilton (@elisabethhilto4) reported 50 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  🥔 A bean has no name 🥔 (@ylilxanoi) reported 53 minutes ago from Wigan, England

  @Virgin @virginmedia I've had no Internet now for 14 days and my bill is due in 2 days. This is disgusting service, your call centre staff are useless, your engineers are useless, this is appalling for £52 a month. Sort the problem out now.

• 
  Gemma ≅ (@SimpaticoGem) reported 53 minutes ago from Walkden, England

  Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SOGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?

• 
  🥔 A bean has no name 🥔 (@ylilxanoi) reported 55 minutes ago from Wigan, England

  @virginmedia Internet is down in our area since Monday. I keep getting multiple emails saying it'll be fixed by 12pm tomorrow, then 4pm Wednesday 12pm Thursday, 12pm Friday and now 4pm Friday. None of your call centre staff can help us we've spent hours on hold this week.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cmdr Anaander Miaani (@philbigdog) reported 5 minutes ago

  @virginmedia my neighbour has Gigabit fibre with you, their house is 20 feet from mine yet you claim I cannot be connected to the network. Please contact me on how I can fix this ludicrous error.

• 
  Jack Ball (@j_ball13) reported 5 minutes ago

  .@virginmedia your bereavement team are a nightmare. We’re trying to transfer account from my deceased parent but we’ve been told we have to immediately cancel within 24 hours? Baring in mind we haven’t got anything else sorted to continue? Is this policy you promote to everyone?

• 
  sam (@5amcoek) reported 6 minutes ago

  @virginmedia anyway to get an update on when my broadband will be fixed? Been almost 24 hours now with no service

• 
  pat (@wfc2000uk) reported 6 minutes ago

  @LutzSchueler @virginmedia we hade no broadband for 3 days or so no, my contract don’t run out till may, I need to cancel and get a more reliable service my with is terminal ill and , she needs the wi fi and the home service as matter for emergency’s,please could you help in this

• 
  Paul pearce (@mrpaulpearce01) reported 7 minutes ago

  @virginmedia you are an absolute disgrace. Internet down since Friday and you are saying the 30th to put right? Absolute joke why the delay?

• 
  rhi (@travichughes) reported 10 minutes ago

  @j_ball13 @virginmedia when my mum died she was the primary account holder of our t3sc0 mobile family plan. instead of letting us switch our dad to the named person on the account, they cut our contracts off and left us with no working signal at all. absolute rubbish, i think they even put a block on

• 
  Tony Sedgwick (@Sedgeofwigan) reported 14 minutes ago

  Virgin media plan has gone up 300% £65 to £219 and then wrongly disclosed on email private details of another virgin customer breaking GDPR rules. #worstcustimerservice #notbotheredaboutvirgincustomers @Virgin @MartinSLewis @GDPRbreaches

• 
  ＮＩＣＫ🇬🇧 ⚽ＬＥＩＣＥＳＴＥＲ.ＣＩＴＹ.ＦＣ⚽ (@Nick_LCFC_fan_1) reported 15 minutes ago

  @virginmedia The biggest problem I'm having with virgin 360 is the removal of the best features from the old software. Where is the "wishlist" recording mode so I can record anything that has "*random city name*" in the description? I have so many more problems. We need a money discount..

• 
  Ravi Pal (@ravipal1214) reported 16 minutes ago

  I gave you my proposed resolution three times, two working pods shipped together, pre activated and 50% off until both function as am losing productivity and your service isn’t useful for my work. @virginmedia since I have been asked to cancel- I don’t think that proposal matters anymore.

• 
  simon withers (@KalEl_WBS) reported 20 minutes ago

  @virginmedia why do you always say send us a direct message so you can help and then don’t read the message?