Virgin Media outages and service status in Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Wigan, including 0 direct reports.
- The most common problems reported in this area mention Internet, TV, and Total Blackout.
- The most recent signal from this area was received Apr 4, 1:04 PM GMT+1.
- Internet (33%)
- TV (33%)
- Total Blackout (17%)
- Wi-fi (17%)
The latest reports from users having issues in Wigan come from postal codes WN3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, Chorley, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 5 days ago |
|
Wigan
|
Internet | 5 days ago |
|
St Helens
|
Wi-fi | 5 days ago |
|
Bolton
|
Internet | 6 days ago |
|
St Helens
|
TV | 7 days ago |
|
Wigan
|
Wi-fi | 11 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Cass (@rascas1) reported from Wigan, England@virginmedia does anybody really care second tweet numerous calls no answered got blisters on my ears I want to make change to my contract to help through these times but your customer service seems to gone awol why not putt something on your web page we’re this can be done
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Kate (@KateBoarman) reported from Warrington, England@virginmedia I understand that, I told him I did not want to confirm details and would call in my own time, He was then very rude got angry and abrupt! It actually sounded like a scam. I am interested to know if it was virgin media agent as he needs more training!
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Andy Gibson (@GibboLFC1892) reported from Hindley, England@virginmedia Is there an issue with Virgin TV. Got V53 error. Looked at problems in our Area (Wigan) no issues..
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Victoria Leslie (@lady_leslie) reported from Warrington, England@virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account
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Woods Holistic Wellness (@woodsholistic) reported from Roby, England@virginmedia @richardbranson Despite receiving a text message to say the fault in my area has been resolved I still have no service at all. TV, Phone and Broadband are all down.
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⚽️Lethal Brizzle⚽️ (@DavidLaney) reported from Bolton, England@virginmedia Please message me re: new generation V6 box faults. No Netflix, recordings will not play, very slow. Please DON’T tell me to switch off/on or re-boot. Thanks.
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@dgparkinson (@DGParkinson) reported from Standish, England@virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond
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Andrea Walsh (@alwalsh72) reported from Chorley, England@virginmedia we cannot report because everything is down. It's up and down the whole of the country
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Danny McKeown-Henshall (@Dannymaddog) reported from Whittle-le-Woods, England@PeterBayliss @Ofcom Must be a local issue for you - I’ve been relying on @ThreeUK for broadband as my @virginmedia 100mbps fibre line has been epically slow even phone calls made on Wifi calling are bad, switch to mobile and it’s perfect 👌
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Martin Smith (@msmithuk22) reported from Warrington, EnglandAnother week @virginmedia services down yet again, first they screw up my network up resetting everytbing, failing to listen multiple neighbours have no internet. Then call again and agree outage but don’t expect anything back we only compensate for more than 48 hours #badservice
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Victoria Leslie (@lady_leslie) reported from Warrington, England@virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel
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Victoria Leslie (@lady_leslie) reported from Warrington, England@virginmedia CW I give up 🤯 I’m happy with the install date they’ve given. The issue is the service, repeat calls and failed promised along with the 143mins calls to you along with an hour on webchat. Erik tells me the charges for calling are my fault as free from virgin but line not active.
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David (@dave6018) reported from Leyland, England@factuk @SkyUK @virginmedia @Facebook Thanks just annoys me, I pay for full tv service and idiots reselling mean I have to pay more for my legal services
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Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from Eccleston, EnglandCome on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.
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Victoria Leslie (@lady_leslie) reported from Warrington, England@virginmedia Because the install date has only been set today. Because your call queues are lengthy & when you get through to someone they don’t know what the issue is so hang up or transfer you elsewhere. I’ve not just called for a chat.
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Cass (@rascas1) reported from Wigan, England@virginmedia No yourstating something you can not Provide after 47 mins your phones drop out the web site robots help chat tells me to ring very poor
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Cass (@rascas1) reported from Wigan, England@virginmedia how does one get in touch Phone cuts out after 45 mins being told waiting time is an hour tweets not answering I’m still here after after 2 days very poor customer service how do I reduce my present package 6 hours on the phone yesterday in total 45 mins in a que now
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Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from St Helens, England@virginmedia Can I cancel , pause my sports subscription until this virus is over.
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Emma H ✯ (@Finsla) reported from Urmston, England@SuperS0nicSally @virginmedia Just cancel your direct debit! They’ll contact you then 👍🏼
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philip hall (@philhallmcfc) reported from Urmston, England@virginmedia I’ve been in hold for 58 minutes and had to give up, the website keeps going down as well
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hayley (@HayleyWimbush) reported@virginmedia I submitted an online form for a complaint. Do you not deal with complaints online?
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Kevin Brooks (@kevbrooks68) reported@virginmedia That’s the problem she can’t get through, is there an email so I can get in touch
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James Jennings (@jamesjennings_) reported@virginmedia I just spent an hour 20 on the phone for someone to hang up without speaking to an operator. We are paying extra for a booster that does not work! Awful service and provider
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Chris Whild (@whild13) reported@virginmedia Done all this. No different. I find I’m turning it on and off everyday to make a small difference for a few hours before issues start again.
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Craig (@cdrider1) reported@virginmedia Tried to raise a complaint over the phone. Bill wasn’t credited and complaint only to a manager and refused to follow your complaints process and provide a C reference. Keeps the complaint stats down I guess. 3 calls and about 4 hours to fix your mistakes. Absolute shambles 😡
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just me (@BluesnJazzxx) reported@O2 since you joined forces with virgin media, it has been physically impossible to speak to any kind of customer service agent either via the app or over the phone. I refuse to waste any more time trying to contact you to discuss my account and would just like to cancel my
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Craig (@cdrider1) reported@virginmedia I shouldn’t have to - and quite frankly can’t be bothered. I’ve been through everything on the phone and told a complaint was raised and it wasn’t done correctly. Waste of my time to do anything else. You’ve got serious staffing issues.
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Simon Kelly (@SimonKelly14) reportedHi @virginmedia I have been trying to get through to your customer services, to report a fault on my Samsung A52, "There is debris or moisture in the charging port." The person I spoke to, said there would be a £120 charge, for a repair, even though the phone is under warranty.
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Home Fires (@Home_Fires) reportedFFS @virginmedia why send out a letter with a phone number that isn’t answered and then hang up?
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Amy George😜 (@xoagg03) reported@virginmedia I’m unable to cancel my plan over the phone or via webchat due to my mother having all the details as she forcefully set up the account in my name any help ?