Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN6, WN3 and WN2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 02/14/2026 21:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Warrington, Skelmersdale, Liverpool, Bolton, Wigan, Prescot, St Helens, Altrincham and Leyland.

Loading map, please wait...
City Problem Type Report Time
United KingdomWarrington Internet
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWarrington Wi-fi
United KingdomLiverpool Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    Here we are again had TV on for 5 mins why I have a drink and breakfast and it's off again.with a fix date of Monday 17th I believe @virginmedia But bet we don't get any bill discount for the continuous outrage ! 3rd day WA9

  • salfordbeerfest Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England

    @virginmedia That doesn't tell me anything. Just that the engineers ".. are working hard to fix it....." The service has been down since 7 last night. And no idea when it will be fixed. With zero redress after 4 incidents in a little over a week. Poor.

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia @JTCHANGINGBIZ Whilst they provide a marginally better speeds than competitors their customer service is just non existent, until you say you're leaving..

  • DougHall18 Doug Hall (@DougHall18) reported from Bolton, England

    @virginmedia The worst possible service from your disgraceful company TV and broadband down 5 times over Christmas. No explanation, no apologies. Sod the fact that I can't wfh or watch prime time TV. Had enough, I'm leaving.

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia Yeah known issue with TV Aim to fix by 12.00 No am or PM or date So not really much help !

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia problems in St Helens WA9 any chance you know when will be back up and running had an outage all day before Christmas too and now again no TV !!

  • salfordbeerfest Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England

    @virginmedia If does now. 12:00. That's 17 hours without service.

  • salfordbeerfest Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England

    @virginmedia ANOTHER outage in BL4 9LR area? Are you kidding me? That's the fourth in just over a week. And the second today!

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia I have your smart hub 3, or as I like to call it the dumb dumb 3000. (It's struggles to broadcast a decent connection around a 2 bed flat, so it's been banished to modem mode. (Honestly, it's the worst router ive ever dealt with) 😳

  • salfordbeerfest Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England

    @virginmedia Now showing estimated "fix" time of 16:00. 21 hours without "service". This. Is. Not. Funny.

  • Kiefer1667 Marc Lancaster (@Kiefer1667) reported from St Helens, England

    @virginmedia Thanks, if i request a pac code, does this cancel my contract automatically or do i still have to try and speak to someone in person over the phone, ive checked my account and im just on a rolling 30 day plan now my contract ended last dec,thanks

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia The TV is out The box just keeps going from no signal to starting up on a loop Currently ourphone line isn't working again I've lost count of how many engineers have been out ! We are paying just under £100 a month for what ?? Thankfully internet ok I'm a home worker !

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia Considering my router is a 1gbps it shouldn't be an issue. However even with wired it'll vary between 15mbps and 110mbps. However our average over a month is 53.6mbps, which is less than half the speed we pay for 😳.

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia Yeah, I've done all that (I'm a techy) it's why it's in modem mode and replaced with a capable router. The issue isnt the equipment it's the connection. Without the hub3 I can run upto 900Mbps download and 240mbps upload.

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia Yeah I did initially and then doesn't load the page Tried calling just automated sent me links to mobile the same links already checked and then hung up No estimated time of when will be fixed.. I guess it's with people finishing work and realising their service is down hmmm

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia LS, I have and do regularly when ever it seems slow. It varies from 12mbps download to a maximum of 110mbps. However the monthly average is under 60mbps. Which falls well short of my guaranteed speed.

  • Kiefer1667 Marc Lancaster (@Kiefer1667) reported from St Helens, England

    @virginmedia hi, is it possible to check if my virgin mobile is being moved over from using ee to Vodafone? My signal keeps dropping in and out....i was told this would be happening sometime this year.

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia But we had that last night and was on for an hour after work and now off been off since about 6pm Not sure what service been like during day as working

  • Cuttsrich rich cutts (@Cuttsrich) reported from Tyldesley, England

    @virginmedia I've woken up to no Internet service at all, again

  • shell634 Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia I sincerely hope there will be no need to contact beyond this fix date If we are going to be without service all weekend and already on day 3

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • enchanted1966 Helen Stephanie (@enchanted1966) reported

    @virginmedia Yes. No problems found. This has been happening since new box was installed

  • fvckbandss niamh || (@fvckbandss) reported

    Virgin media WiFi down??

  • aysha_happy1 #FreeThoseInNeed (@aysha_happy1) reported

    @virginmedia You could help by answering calls

  • stace0_0 stacey sutherland (@stace0_0) reported

    @virginmedia are you aware of any issues in g69 area of Glasgow. Our Internet connection has been a shambles since lockdown but it won't connect at all today

  • ConstantinIACO8 Constantin IACOB (@ConstantinIACO8) reported

    @virginmedia Absolutely mad! After 5 years with Virgin media I tried to cancel my direct debit becouse I am moving. I called all the numbers possible. No answers. Please I want just to cancel my direct debit. I am out of contract.

  • themdarncats Andy (@themdarncats) reported

    @virginmedia I have access to account number, username, memorable word, address etc but cannot log-in online. As your phone system is password driven, I can’t call to make any changes or report the problems. We need help here.

  • buckko7 Rob Buckley (@buckko7) reported

    @virginmedia Hello, You are removing my discount from last year, please can you tell me how i cancel?

  • tony_cop Tony (@tony_cop) reported from Ampthill, England

    @LloydGriffith @virginmedia The worst company to deal with by some distance. Can never talk to anyone. Just some automated guff. Where you go round in circles

  • jkssahota Jack Sahota (@jkssahota) reported

    @virginmedia Hello, I have spoken with VM via phone. An engineer finally came yesterday but further works are required. It's very disappointing its taking so long! Poor customer service!!!!!

  • hannahlouisevx Hannah Vincent (@hannahlouisevx) reported

    @virginmedia customer service is embarrassing, I’ve been online 3 nights in a row to simply cancel a subscription for a property that I don’t even live in anymore, being provided messages to say there is a 45 min wait and you can’t respond in 2 hours!