Virgin Media Outage Report in Wigan, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN3 and WN2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, Chorley, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 38 minutes ago |
|
Wigan
|
Internet | 2 hours ago |
|
St Helens
|
Wi-fi | 5 hours ago |
|
Bolton
|
Internet | 1 day ago |
|
St Helens
|
TV | 3 days ago |
|
Wigan
|
Wi-fi | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Dave McCormack (@davemc_exile) reported from Warrington, England@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
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Grolshy (@JonGre69) reported from St Helens, England@virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡
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Dave McCormack (@davemc_exile) reported from Warrington, EnglandReally frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order
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Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing
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John B (+) (@John_B58) reported from Warrington, England@virginmedia Like I said I registered for updates over the weekend and never got any.
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill
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Linda (@lindabeard51) reported from Wigan, England@virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why
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Amanda (@Amandaajxx) reported from Westhoughton, EnglandEveryone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤
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Yoni Weisberg (@yoniweisberg) reported from Urmston, England@SamMcGuire90 @GraemeKelly1 @virginmedia @SkyUK Never had any issues with Virgin media, but I do run it as a modem and use Google WiFi around the house.
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Dave McCormack (@davemc_exile) reported from Warrington, England@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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MJ (@Pinkandwild) reported from Bolton, EnglandIn case you didn’t get it @Virgin @virginmedia I’ve #switched my #mobile, #broadband & #TV tomorrow but your pettiness has taken my service away already - don’t be sending me a ******* bill! #SameShitDifferentDay #ShitService
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Ian Dugdale (@IDugdale) reported from Urmston, England@virginmedia Service in the M41 has been appalling for months and the local Facebook group is full of complaints, don’t see any of your customers charging @virginmedia for the inconvenience.
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Sam Rogers (@8ballSambo) reported from Walkden, England@virginmedia Hi, any reason my internet is down (M38 postcode) been down since early this morning cheers
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service
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Jon Samuel (@djleumas) reported from Urmston, England@virginmedia shockingly bad customer service for the last 3 days trying to sort an issue with 2 different orders and being told for 2 of those days that we don’t exist. Now means we have missed out on the deal we really wanted. Please can our issue be sorted.
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Steven Woodside (@woody0702) reported from Bolton, England@virginmedia why does your broadband never work between 5am and 7:30am in #Farnworth Surely this a poor service as things are not never working... If there are works why does your website never update to say so
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Dave McCormack (@davemc_exile) reported from Warrington, England@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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Amanda (@Amandaajxx) reported from Westhoughton, England@emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠
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Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael Fuller (@rachael_peachey) reported@virginmedia we have an issue with ITV where the picture keeps freezing every few seconds, also know of others in the area too. Is this a problem you are aware of?
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arsenalmatt (@arsenalmatt1) reported@virginmedia hi , Can someone please talk to me about a new deal. I've had offers from £55 to £189 for the same package. Been a customer for almost 20years. Love the service but really struggling to talk to someone who can help.
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Teefos (@Teef_on_duty) reported@virginmedia hey Virgin, broken cabinet in my area how can I get this repaired
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Andy Nicholls ✝️ (@andy_nicks60) reported@virginmedia absolutely crap service been without internet since weds and won’t come till monday afternoon totall unacceptable and will be switching providers ASAP
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Debora (@debora1302) reported@VirginMediaIE internet is out here in dun Laoghaire. I am on the middle of my work. Try to call, 20 min waiting queue, went to the website, and they say that there are no issues. Horrible service #virginmedia #internet
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Christina Davis (@Christi23639540) reportedIt's gas, just heard #simonharris being interviewed on the #virginmedia about that house that has been demolished for lack of planning permission, he said, something like , the law was broken, we must abide by the courts, "this is not a lawless country" ha ha
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Taste Swansea & West Wales Food Magazine (@Taste_Swansea) reported@virginmedia @Chronically_Rob I'm involved in training customer service amongst other topics and hands down Virgin Media has the very worst customer service I have ever experienced in my entire life! I wouldn't touch them with a barge pole! Absolutely dire!
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sponge0812 (@sponge0812) reported@virginmedia Well it worked for about 2 hours this morning and died again so I had to drive an hour to the office as I can’t work at home, no engineer until 5pm Saturday so 48 hours of no connection, 5 yrs at sky never 1 day without broadband
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Andy Grey (@andygrey14) reported@CliveR39 @virginmedia Lots have offered to sort my problem out if I send them all my account details. Not sure who's who now so will just cancel it in May when my renewal is due
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Mike Btt (@MikeBtt) reported@virginmedia I keep getting a text saying there is an outage in my area. I’m not a Virgin Media customer.