Virgin Media

Virgin Media Outage Report in Wigan, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 12/02/2025 00:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Bolton, Leyland, Chorley, Warrington and Wigan.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomBolton Internet
United KingdomLeyland Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia Adding a character and then removing that character worked. By pasting the password in, it wasn’t accepting the password regardless. It needed a character to be manually added. I’ve never seen that before on any password fields on any other site, seems like an API issue maybe.

  • Samanth32789588 #hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England

    @virginmedia No there isn’t so please message me privately to get this problem fixed ASAP-thank you

  • HazelHendriksen hazel hendriksen (@HazelHendriksen) reported from Haydock, England

    @virginmedia I have and no service tv service issues reported

  • thecraigthomas Craig Thomas (@thecraigthomas) reported from St Helens, England

    @virginmedia you are just awful at customer service and fault management. I am utterly appalled

  • kingsnoots Chris Sudworth (@kingsnoots) reported from Golborne, England

    Same garbage service from @virginmedia. Don’t bother activating it, you can have it back 🙄

  • kimnsib kim🐝 (@kimnsib) reported from Bolton, England

    @virginmedia Doubt it, youve had £900+ a year for 11 years off me, il do without first, not being insulted again. Loyalty means nothing to @virginmedia im one unhappy customer right now 😡

  • Sam_Cook_1986 Samuel Cook (@Sam_Cook_1986) reported from Warrington, England

    @virginmedia disappointed to say the least. Customer for 5 years, out of contract, bill is £120 a month, Phone up to renew and negotiate, no offers. Despite Amazon being a new competitor for sports and the mobile experience being infinitely better with them. Package cancelled.

  • davidfiggins David Figgins 🌱🌎💚 (@davidfiggins) reported from Bolton, England

    @virginmedia I start watching movies on the sky store, then around 20-30 minutes in its says there's a connection issue and disconnects completely, not allowing me to get back on. It comes back on about 5 minutes later.

  • addsimpson Adam Simpson (@addsimpson) reported from Liverpool, England

    @virginmedia My broadband is so slow I can't even watch. Etflix without it buffering. Have rebooted and logged onto website to test. Still getting around 5Mbps instead of the usual 200Mbps

  • MarkHughes_ MH (@MarkHughes_) reported from Liverpool, England

    @virginmedia your internet service is ******* shite and branston shags kids on his little island. Gobshites sort it out

  • annbenedict9 annbenedict (@annbenedict9) reported from Brinscall, England

    @virginmedia surgery phone line keeps cutting out on patients- national issue I am told

  • gordonturner71 Gordon Turner (@gordonturner71) reported from Warrington, England

    @virginmedia Your customer service is shit and thankyou for destroying my driveway, Iam sorry I took out my broadband with you now. Cant wait till it finishes.

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia how can I put a complaint in about poor customer service and about a technician appointment being cancelled without being told

  • prdent73 Philip Dent 🇪🇺 (@prdent73) reported from Euxton, England

    Noooo!!! The virgin media wifi is down. We might have to start talking to each other..

  • garyjowen2 Gary Owen (@garyjowen2) reported from Atherton, England

    There is a problem with the internet in M46 0HU @virginmedia

  • Lisa_P117 Lisa Patel (@Lisa_P117) reported from Horwich, England

    @virginmedia starting to get sick of the rubbish service... first off my internet and now for the last week my TV doesn’t connect!

  • basher5000 (@basher5000) reported from Standish, England

    @virginmedia sat here with at home with no mobile service but when I use the app it says I’m getting 3G & 4G 👌🏻

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia Nope. I have username already selected to my email address, password filled in on both fields, security question drop down selected and answer given in the field, and date of birth drop downs all selected. There’s nothing else I can select or that hadn’t been filled in now.

  • HazelHendriksen hazel hendriksen (@HazelHendriksen) reported from Haydock, England

    @virginmedia I need some technical help as my equipment is faulty. Tried all the resets and followed advise but box keeps going into standby. Also not been loading any tv planner or what’s up next for weeks. The box is over 7 years old. Think a technician would be helpful

  • davidfiggins David Figgins 🌱🌎💚 (@davidfiggins) reported from Bolton, England

    @virginmedia The other services work fine. I have no issues with connectivity other than when streaming on demand shows/movies. The only assistance I need is for you to sort your streaming service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Hannaerys Hannah Trzoska (@Hannaerys) reported

    @virginmedia I've been placed on hold and hung up on twice today while trying to make a formal complaint about #virginmobile sort it out Virgin!

  • mcconnon664 mcconnon664 (@mcconnon664) reported

    @virginmedia hello ive been trying to cancel my account for 4 weeks and nobody will answer the phones?? Please advise me as whatsapp help cant cancel either!!!

  • BLUCHIP_STUDIO BLUCHIP - DEVELOPMENT STUDIOS (@BLUCHIP_STUDIO) reported

    @virginmedia Any idea why my internet keep Turing to absolute **** after about 5pm every single day! Area tester says there is nothing wrong but I got YouTube & Netflix pausing to buffer every few mins even on a wired pc with a 1GBPS port with a cat 7 cable!

  • pvsuarezmove PVSuarez - She/Her (@pvsuarezmove) reported

    @virginmedia your technical advice and customer service is SHITE!!!!!!!!!!!!!!! Yes I turned it off and on and still no wifi.

  • elenacresci Elena Cresci (@elenacresci) reported

    @virginmedia No to both. I'd just like to be able to speak to someone about how I can fix the problem because it's clearly not an area thing

  • elenacresci Elena Cresci (@elenacresci) reported

    @virginmedia Thanks! The issue is your online tests just keep taking your customers in circles with no resolution and that's not really particularly helpful. I will give them a call.

  • LewisFigo8 lewis roberts (@LewisFigo8) reported

    @virginmedia Never again. It takes so long to get through. Im a busy man. I'll wait for my initial complaint to be dealt with or if I don't hear anything within the regulatory time scale I'll just contact Ofcom

  • elenacresci Elena Cresci (@elenacresci) reported

    @virginmedia the speed is really slow consistently and I have to download a lot of stuff for my job so it's becoming quite the chore - I'm not always able to connect with ethernet. I booked an engineer last week but no one showed

  • Schnawbs R Schnawbs (@Schnawbs) reported

    @virginmedia Yes it's the external cable. Customer Services is 0345 4541111, cuts off after approx. 15mins. Field Support 0800 052 5738 has a 'tech problem' and can't answer a call

  • Azbolicious Azza (@Azbolicious) reported

    @virginmedia It's coming up as fine but there is issues and this is not the first time this has happened