Virgin Media Outage Report in Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN2 and WN3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, Liverpool, Bolton, St Helens, Warrington, Altrincham, Leyland, Skelmersdale and Irlam.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot |
Phone | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Bolton |
TV | |
| Wigan |
Internet | |
| Bolton |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Linda
(@lindabeard51) reported
from
Wigan, England
@virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service
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Dave Kelly
(@davekellydj) reported
from
Liverpool, England
@vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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Ian Dugdale
(@IDugdale) reported
from
Urmston, England
@virginmedia Service in the M41 has been appalling for months and the local Facebook group is full of complaints, don’t see any of your customers charging @virginmedia for the inconvenience.
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits
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PV
(@pven91) reported
from
Liverpool, England
@virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.
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Victoria. 🐝
(@baabaa89) reported
from
Bolton, England
@virginmedia We have been experiencing issues with our hub. We often lose connection and then the connection is not very strong at all when connected. This has been happening for a couple of weeks. Please advise further.
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia Like I said I registered for updates over the weekend and never got any.
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Sonia
(@soniaagnew1) reported
from
Liverpool, England
Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill
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Steven Woodside
(@woody0702) reported
from
Bolton, England
@virginmedia why does your broadband never work between 5am and 7:30am in #Farnworth Surely this a poor service as things are not never working... If there are works why does your website never update to say so
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Jon Samuel
(@djleumas) reported
from
Urmston, England
@virginmedia shockingly bad customer service for the last 3 days trying to sort an issue with 2 different orders and being told for 2 of those days that we don’t exist. Now means we have missed out on the deal we really wanted. Please can our issue be sorted.
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..
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Sam Rogers
(@8ballSambo) reported
from
Walkden, England
@virginmedia Hi, any reason my internet is down (M38 postcode) been down since early this morning cheers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Hamilton
(@topherham) reported
@virginmedia Unacceptable. I’ve been put on hold now for the third time this morning. The same stock responses are being wheeled out: “I understand”; “I’m sorry”; “construction issues”. I’d elicit a better response if I repeatedly banged my head against the wall.
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Dr Emma-Kate Yates
(@Eks24) reported
Continuous bad experience with @virginmedia for years I have been paying for their fastest broadband to yet almost daily get fluctuations between ok fast (50 mbps) and 7 mbps and nowhere near the over 100mbps I pay for), I regularly reset the router which lasts for about a day
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Joshua Baker
(@JoshBakerFilm) reported
@virginmedia Says no faults. I can assure you, as others can on here. Nobody has any service. We have honestly jumped though all of your hoops. It’s now on virgin to move past computer says no. I appreciate your messages, but sadly it’s not good enough.
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Manraj Dhillon
(@Manraj_D) reported
@virginmedia thought it would be difficult but why is your live chat and phone service worse than your WiFi...
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Tom Hansel
(@tomhansel95) reported
@virginmedia internet down since yesterday morning. First fix estimate was 15:30 yday, now it’s 10:05 (15 mins ago). Please update ASAP. People working from home getting frustrated.
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Mist
(@MistMaster777) reported
@virginmedia I have not had internet for 12 hours now, I'm aware there is an outage going on but can you guys atleast give some support? no it is not a problem with my router, there is an outage. please can I get some sort of support for my issue.
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Travis
(@Travistagram) reported
@virginmedia I just can’t believe it’s been 2 months and I’m still nowhere near getting this resolved. Am I right in assuming I’m going to be heavily compensated for all of this trouble?
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Nancy Elgadi
(@nancyeljudge) reported
Hi @virginmedia. Day 2 without internet now and just called your customer services number again. Your automated service previously gave times as to when you expected the issue to be resolved but now it just says ‘soon’ when you call the number. I can’t work without internet 😕
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MarkyW73
(@markyw73) reported
@virginhelp @virginmedia It seems @virginmedia could do with a little help, maybe a dictionary and a few extra agents answering their live chat?
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Ste
(@MannahLFC) reported
@virginmedia yes again broadband is not working. We have had engineers out 3 times, boosters, new kit and yet it still drops out every day!!! Tried to follow leave link which also doesn't work. Literally worst service going. Not fit for purpose.