Virgin Media

Virgin Media Outage Report in Wigan, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Wigan come from postal codes WN3, WN2 and WN5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 03/13/2026 06:35

March 13: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Bolton, Prescot, Liverpool, Wigan, Chorley, Leyland, Warrington, St Helens and Skelmersdale.

Loading map, please wait...
City Problem Type Report Time
United KingdomBolton Total Blackout
United KingdomPrescot TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWigan Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • Glynpeach Glyn Peach (@Glynpeach) reported from Wigan, England

    @virginmedia worst customer support service I’ve ever experienced

  • cbray72 Christopher Bray (@cbray72) reported from Liverpool, England

    @virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.

  • ann_ellison Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England

    @virginmedia 30 day cancellation is nearly up, just waiting on the returns packaging to arrive. But don’t see why I have to pay £150 for a service I’ve not been able to use for a month

  • ann_ellison Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England

    @virginmedia Chatting to your customer service team, she blaming me for disconnecting the chat but it’s you lot

  • J_w_D94 LeChonk (@J_w_D94) reported from Horwich, England

    @virginmedia Hi, I'm tweeting from the device I'm having connectivity and signal issues with, I've looked on the website and it's not stating if you're having network issues or not.

  • ann_ellison Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England

    @virginmedia It’s taken 4hrs to get your incompetent team to cancel the package properly. Now there is just the matter of the Overdue bill and the final bill.

  • ann_ellison Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England

    @virginmedia not used my package for 4 weeks. You said you would send someone out to reconnect, which never happened, you keep passing me to different departments. you still have the cheek to send me a bill. Still waiting for the free return package to send your equipment back

  • AnianaAbrudan @AniAna98722504 (@AnianaAbrudan) reported from Urmston, England

    @Virgin media,every months problems with broadband,so hard to get in touch by phone and always they have work to do during day in the week time. So angry now 😤 😒

  • Joe95976011 Joe (@Joe95976011) reported from Atherton, England

    @virginmedia worst customer service ever

  • ann_ellison Kerrie-Ann Ellison (@ann_ellison) reported from Warrington, England

    @virginmedia Turns out your team didn’t cancel my package, like I wanted. Absolutely 🤬 joke.

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Hi thankyou4 replying. You offered me the piss a while back for free then tried to charge approx 25 quid a month for them.The issue is half your line and half the equipment. You can never send an engineer out as everytime I phone there is an issue in the area.Another outage today

  • alandean1878 Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia Poor. Very poor. 3 days trying, being on hold, being assured return calls, moving home team have to speak to Netflix team (don't even have it), then being told it's cancelled and being give packaging instructions. Ridiculous, wanted to stay with you.

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @HelenRuggles3 @virginmedia Helen sounds like your a pro at receiving the brush off.Can you call back in 24 hours and we will fix the problems?Then you call back in 24hours there still an issue. Only been my 2022 working from home HELL. THANKS @virginmedia for nothing.I pay my bill and don't get the service

  • SharronRawlinso Sharron Rawlinson (@SharronRawlinso) reported from Kirkby, England

    @virginmedia had a link to change my password and every combination I’m trying says strength invalid. Help.

  • hayleybaker25 Hayley Baker (@hayleybaker25) reported from Liverpool, England

    @virginmedia Any problem with connection in Liverpool I'm currently on my mobile hotspot as for the last 2 days my TV has been buffering .😡😤

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia Tried that many times. Not working within 3 days. Can you call ME instead to arrange? If not, cancelling service.

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @Huawei21327032 @virginmedia They tried to charge 30quid a month for piss which isn't the issue it's a mix of virgin media kit and also the line. Spent 2 gars studying CISCO networking CCNA and they think I don't know what I'm talking about

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Not really checked today as not working, nans funeral is at 1120. You need to get an engineer to my house next week. I'm paying the bill and not getting the service, not really fair is it.

  • BertNashCha Bert Nash (@BertNashCha) reported from Bolton, England

    @virginmedia @VirginMedia_TV any help/advice on moving house. Want to stay with Virgin but can't speak to anyone and the home move team have said they've cancelled the policy? 3 days trying to speak to someone.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Fitzy_072 Fitzy 🍀 (@Fitzy_072) reported

    @virginmedia Hi NL, I understand you are busy. I have not been able to get through to Virgin no. I simply need to process to replace my router. I have tried the normal restarts and the Virgin apps. The signal simply drops since the router was upgraded.

  • denfazzer Dennis Farrell (@denfazzer) reported

    @virginmedia Not received a thing. Broadband is not in every room due to poor kit not working. New kit only due in at the end of the month and I have to call back to order it. Do you think it’s fair I pay full wack?

  • lee_davi1810 L.D (@lee_davi1810) reported

    @MartinSLewis, @virginmedia, Martin currently tied to VM (no phone line), and have to downsize (financial reasons), currently paying £58 for TV/Phone/BB. VM want £40 for broadband-only? (new cust £26?) I can't move to BT/SKY as no line, pls help!

  • LibbySi35941866 Libby Simpson (@LibbySi35941866) reported

    @virginmedia Not a customer ATM. I closed the account on December 2019

  • AshSaunders1999 Ashley Saunders (@AshSaunders1999) reported

    @virginmedia Possibly but we are not wanting to purchase these at more expense when we should be getting that service already...

  • InJail4 InJail (@InJail4) reported

    @virginmedia what is this then? Intelligent WiFi Plus Service: Virgin Media customers only. £5 per month (except Ultimate Oomph and Gig1 customers, where it is included for no additional monthly charge)

  • ramseyhugh Hugh Ramsey (@ramseyhugh) reported

    @virginmedia Awful after sales as been told each day in a queue. Very long queue as been in it for over 3 weeks, and, certainly not gonna wait on a phone line for hours.

  • elmsyjo elmsyjo (@elmsyjo) reported

    @virginmedia No it’s constant with the hub. It has to re booted several times a day and I can’t get a signal in any other rooms

  • InJail4 InJail (@InJail4) reported

    @virginmedia Is there any advantage to being a Gig1 customer? It's not feeling like it at the moment!

  • VirtualCMC Chris McChesney (@VirtualCMC) reported

    @virginmedia Spent 4 hours on hold to extend my broadband termination date. Then told they couldn't help me and I would have to be placed back in the queue. Now waiting to see if I get anyone before 6pm. Can you please just take my money? Please? It's over £60 a month. #StayConnected