Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 01/17/2026 03:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Bolton, Warrington, Altrincham, Wigan, Leyland, Skelmersdale, Prescot, Irlam and Chorley.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV
United KingdomBolton Internet
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • tiny_mischief Shaunna (@tiny_mischief) reported from Tyldesley, England

    Any issues in M29 area @virginmedia as per usual, the internet is down.

  • REDney REDney (@REDney) reported from Bolton, England

    @virginmedia can you help... we have bought #GodzillaKingOfTheMonsters and it keeps stopping saying Failure to connect to VM service... very frustrating...

  • alan_seeley Alan Seeley (@alan_seeley) reported from Liverpool, England

    @virginmedia It’s is my TV service the main TV box is unwatchable due to Pixelating

  • WillNesbit78 Will Nesbit (@WillNesbit78) reported from Rainford, England

    @virginmedia Yes. It's broken.

  • Daveyb1974 David Bryden (@Daveyb1974) reported from Urmston, England

    @virginmedia Tried all the tests and stated there is no issue. Still only getting 50-70mbps

  • WhitingColette Col.stavoess. (@WhitingColette) reported from Euxton, England

    @virginmedia still not working , i know there's a service issue in our area, your recorded message tells me that and I have rebooted the modem. my point is its too frequent for the money i pay

  • Footywirerob Rob Wood (@Footywirerob) reported from Warrington, England

    @virginmedia why can I never seem to get through without a twenty odd minute wait. I have a query re my bill and can't seem to speak to anyone

  • nathanrigby__96 Nath (@nathanrigby__96) reported from Tyldesley, England

    @virginmedia There is no faults in the area and we have spoke you us on the phone and there is no problem apart from the shit service

  • ResidentStevil7 𝕾𝖙𝖊 (@ResidentStevil7) reported from Hindley, England

    @virginmedia No problem. I haven’t done that but I will do it now 👍🏼

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia I don’t want anything to do with you, I’m fed up talking to you about this. I called up a couple of weeks ago and spoke to a lady who told me there’s nothing to worry about, the system is updated and I won’t be charged. Yet I’ve just received a text. Beyond poor customer service.

  • cyhveize Cyhveize (@cyhveize) reported from Liverpool, England

    @simonrim @virginmedia Wait until you try to call them with a problem 🤯🤯🤯 #theyreawful

  • cfraz172 claire fraz (@cfraz172) reported from Rainhill, England

    @virginmedia got a problem with the TiVo box it’s the second box - tried to reset two days ago and delete everything has been on the screen since then - any suggestions as this has been nothing but trouble and for £122 per month is a joke

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia Seems like the whole village is down time to start looking for a new supplier for the whole village of Euxton.

  • CalvinBWFC1984 Calvin Williams (@CalvinBWFC1984) reported from Leigh, England

    Constant problems with WiFi connection, series links not recording, still stuck on an awful box due to unfulfilled orders!!! Can’t wait to get rid of the awful service @virginmedia provide!!

  • oliviaella_x liv (@oliviaella_x) reported from Atherton, England

    20 minutes and still on hold to @virginmedia customer service is a JOKE. 3 days without internet now 😡😡😡😡😡😡😡

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    So @virginmedia harassing me again about a router i returned a year ago saying it’s not been sent to them. I’m not to blame for their rubbish inventory system. I’ve left @virginmedia to get away from their ineptitude but it never ends. Will be putting it an official complaint.

  • ValAlker val alker (@ValAlker) reported from Liverpool, England

    @virginmedia I just want a landline and broadband package without the TV - and maybe just Broadband - I want to see your prices and options - and decide - but it seems as an existing customer you don’t want to talk to me about options -

  • j_roddy Jane (@j_roddy) reported from Urmston, England

    @virginmedia My services at the moment are appalling! We haven’t got any internet connection, disgusting service.

  • tiny_mischief Shaunna (@tiny_mischief) reported from Tyldesley, England

    @virginmedia We have and it resent a signal to our box however we now have very intermittent service.

  • cadeharry Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia Virgin media you should be ashamed of the rubbish service still 30 hrs after no internet. GUESS WHAT YOUR NOT GETTING PAID THIS MONTH.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SaraCarnduff Sara Carnduff (@SaraCarnduff) reported

    @Ofcom @virginmedia Thank you. Just waiting to get feedback on what @virginmedia did today. One thing they did do was switch off their answerphone service, an essential for call vetting for vulnerable customers 🤷

  • PaulCannon1980 Paul Cannon (@PaulCannon1980) reported

    @virginmedia Thanks for your lack of help. The email inboxes will be full of all sorts of sensitive information that I very much have the right to access whether I'm am existing customer or not (not that I will be any time soon with this sort of CS). I will find another way instead. Thanks 👍🏻

  • AncientKeeper Simon (@AncientKeeper) reported

    @virginmedia @virginhelp I'm very disappointed to be losing CNN from my Virgin package. @virginhelp say you can help.

  • ScientistExiled Exiled Scientist (@ScientistExiled) reported

    @virginmedia This issue is really important because I have kids and just in case if I have call from their school for an emergency purpose I am not able to see whi I called by :(

  • _Official_M Mícháel (@_Official_M) reported

    @virginmedia It cuts out every 20-30 minutes for no reason. Every day around 2-3pm it will almost certainly cut out for half an hour. I can’t even get through one simple game of Warzone smh

  • nicuteo Nicu (@nicuteo) reported

    @virginmedia Two engineer visits later, and multiple calls, but Virgin Business broadband connection still drops packets like a sieve. I would advise anyone who works remotely to steer clear of your business broadband, as a bad joke. Useless customer service, and engineers.

  • TerryUrbanczyk Terry Urbanczyk (@TerryUrbanczyk) reported

    Hey @virginmedia as it appears that new customers get more for paying less, how long do I need to leave for before I can be a 'new' customer again? 50 quid just to swap a TV box is rediculous, when new customers get it for free. Been with you for over a decade.

  • ThatNeilFleming neil fleming (@ThatNeilFleming) reported

    @virginmedia Both - about 6 months or more ago you said you were doing work - then my local server vanished - ever since I'm bounced all over and its ****. Really really ****

  • nlmo3954 nlmo3954 (@nlmo3954) reported

    @virginmedia It is a loot of customers having this problem

  • TheTuxelator Tim Lole (@TheTuxelator) reported

    @virginmedia Here we go again @virginmedia same email account not working again - not impressed