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Virgin Media

Virgin Media Outage Report in Wigan, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Wigan come from postal codes WN3 and WN2 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Bolton, St Helens, Wigan, Billinge Chapel End, Skelmersdale, Warrington, Chorley, Prescot, and Leyland.

CityProblem TypeReport Time
Bolton Internet 20 hours ago
St Helens TV 2 days ago
Wigan Wi-fi 6 days ago
Skelmersdale Total Blackout 8 days ago
Skelmersdale TV 9 days ago
Bolton Internet 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • GeoffJonners
    Geoff Johnson (@GeoffJonners) reported from Bolton, England

    @virginmedia what is the problem with catch up and on demand

  • woodyoo5
    Paul Woodward 💙 (@woodyoo5) reported from Walkden, England

    @virginmedia Having major issues with Hub 4. Device is not supported on connect app or you website. On hold for ages on phone. Need support and will be looking for a refund. Can you support

  • srudd1992
    Ruddy (@srudd1992) reported from Leyland, England

    @mrandmrsblandy @virginmedia I had the exact same issue last week, eventually put a complaint online and still nobody has been in touch from @virginmedia

  • babybio18
    Tracy Abraham 💙💙 (@babybio18) reported from Wigan, England

    @virginmedia Thank you for your help, after using the app we need a hub 3 as we have an outdated hub.

  • codge123
    john mccoll (@codge123) reported from Warrington, England

    @virginmedia hi I’ve been trying for 40 mins to get thorough to cancel but no-one is answering the phone, i wish to cancel my services with you today.

  • pete_vella
    Pete Vella (@pete_vella) reported from Risley, England

    @virginmedia 4th failed appointment. I’ve just called to cancel my order and instead I received a Delayed Activation email. My instruction was to cancel my order today. I do not want to deal with a company as useless as you, so do not try and be clever with me.

  • Nicole_Baker
    Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia Understood. As I said I will wait for what was promised and continue to highlight where virgin media fail to keep promises.

  • cadeharry
    Nightsky Ceilings (@cadeharry) reported from Euxton, England

    @virginmedia No the light stays white on previous tests the operator said there is a problem and we will send an engineer but then a new hub arrived.

  • DJKreases
    Kreases (@DJKreases) reported from Urmston, England

    @mikewebb227 @BockerWright @virginmedia I have been with Virgin for 17 years but had nothing but problems with their WiFi and the service has been poor. It took a long wait on the phone a couple of weeks ago but have finally cancelled my contract.

  • theleeharrison
    Lee Harrison (@theleeharrison) reported from Boothstown, England

    @JakebwfcHurst @virginmedia WiFi is your issue. Always go cabled

  • AntBonney
    Anthony Bonney (@AntBonney) reported from Bolton, England

    My WiFi goes down so much it's unbelievable, Didn't have this much trouble with #Sky. @virginmedia get your act together, thank the lord for @giffgaff 4g.

  • theleeharrison
    Lee Harrison (@theleeharrison) reported from Boothstown, England

    @JakebwfcHurst @virginmedia Not virgins issue at that point. They might be able to provide you with some boosts but they will only take you so far.

  • twolftaz
    Taz (@twolftaz) reported from Bolton, England

    @virginmedia how do I make a complaint- I am so frustrated right now with your customer service #VirginMedia

  • Nicole_Baker
    Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia Ooo a response! Now I have a dilemma - do I have to complain about the length of time it took to even try to help me with my original complaint? I do sincerely hope I actually get somewhere this time. The time I have spent trying to resolve this is astronomical!

  • mand102
    Amanda Archer (@mand102) reported from Haydock, England

    @virginmedia Seriously, what the hell is going on with the WiFi in Haydock, St Helens, Merseyside. Loss of connection 5 times in the last half an hour. App says no issues! Get it sorted!!!!

  • Moonface1975
    Rachel Walker BLACK LIVES MATTER (@Moonface1975) reported from Bolton, England

    @virginmedia how can I get in touch with you to discuss our huge hike in monthly payment for TV and Broadband? It is impossible to get through on the phone. You’re not even put in a queue! Please help or Sky TV beckons!

  • Nicole_Baker
    Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia Already tried this & the people who answer the calls aren't authorised to deal with it and so I get another promised phonecall which is never made!!! What are you going to do to rectify the problem that's been ongoing since November 2020?!?!?! @MartinSLewis #poorcustomerservice

  • babybio18
    Tracy Abraham 💙💙 (@babybio18) reported from Wigan, England

    Need a new internet provider @virginmedia your service has become unreliable. When I’m trying to learn online and have lost service at least 5 times today already 🤬 #nothappy

  • Nicole_Baker
    Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia As was promised (via, text, tweet and written correspondence!!) I have spent countless hours on hold to no resolve. I will await your promised call. Each day I don't receive said call/contact I will continue to demonstrate publicly how bad your customer services are..

  • Nicole_Baker
    Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England

    @virginmedia am I to take your complete and utter silence as the refusal to resolve the outstanding complaint?!? the utter disregard you continuously display towards your customers is disgraceful. You should be ashamed. @MartinSLewis

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • onemistert
    Mr T (@onemistert) reported

    @virginmedia I assume you will be adjusting our bills for the downtime? No service all day and still not back up.

  • centreoftheuni1
    Centre of the Universe (@centreoftheuni1) reported

    @virginmedia I raised a complaint 3 weeks ago and no one has contacted me. I was told just this afternoon that I would get a call from a manager around 4pm. Guess what? No call. It’s just really, really bad to be lied to and messed around for a service that we’re paying for and not getting.

  • MykeJD1
    Michael (@MykeJD1) reported

    @virginmedia It’s just crap, imagine telling a gamer you can’t play games, download any, play with friends, stream etc. Moving homes meant to be enjoyable, you can’t do anything so sorry. But this has ruined the experience. One month of using mobile data is rough.

  • snarkle
    Cam Watson (@snarkle) reported

    @jesslalau @virginmedia No wonder it’s taking so long to repair! @virginmedia is still broken for me here in SE1. Says a 9pm ETA. 🤞

  • FrazzzYT
    Frazzz (@FrazzzYT) reported

    Anddddd the internet is down AGAIN! @virginmedia forever coating their users money and delivering terrible service that doesn't even stay online... #virginmediadown

  • kevthegooner
    Kevthegooner (@kevthegooner) reported

    @virginmedia It says service request and looks like a picture of a tv under it. Not sure why it shows a tv as we only have broadband

  • ben_woolner
    Benjaman Woolner (@ben_woolner) reported

    @virginmedia unable to play games or do online banking due to your lack of service. Upload speeds in kbps, signal that keeps dropping but hey in 24 hours we could book an engineers appointment

  • andybh
    Andy BH (@andybh) reported

    @virginmedia Half an hour into exchanging texts and only now I'm told I need "Customer Relations" and there may be a "bit of a wait time" while he transfers the chat. 17:59 I get a text saying that Customer Services CLOSES at 18:00. You SURE this is not made deliberately difficult ?!

  • dino_glas
    omar din (@dino_glas) reported

    @virginmedia Maybe easier to talk over the phone as there is alot of background to this issue

  • FrazzzYT
    Frazzz (@FrazzzYT) reported

    @virginmedia It's the third time this month. Now it's when I normally upload so this is getting in the way of my work now...your status page never says anything useful