Virgin Media Outage Report in Wigan, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN3, WN5, WN2 and WN6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Chorley, Wigan, Liverpool, Leyland, Warrington, St Helens, Bolton, Skelmersdale, Prescot and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
TV | |
| Chorley |
Wi-fi | |
| Chorley |
TV | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Leyland |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Adding a character and then removing that character worked. By pasting the password in, it wasn’t accepting the password regardless. It needed a character to be manually added. I’ve never seen that before on any password fields on any other site, seems like an API issue maybe.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Nope. I have username already selected to my email address, password filled in on both fields, security question drop down selected and answer given in the field, and date of birth drop downs all selected. There’s nothing else I can select or that hadn’t been filled in now.
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⚽
(@basher5000) reported
from
Standish, England
@virginmedia sat here with at home with no mobile service but when I use the app it says I’m getting 3G & 4G 👌🏻
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Tina Lawrenson
(@TinaLawrenson) reported
from
Chorley, England
@virginmedia 6/12 later we still haven’t despite phone calls and false assurances we still have not got number back contacted vm whom basically said it’s my problem and here’s the number to call no help .... it’s beyond disappointing
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David Figgins 🌱🌎💚
(@davidfiggins) reported
from
Bolton, England
@virginmedia The other services work fine. I have no issues with connectivity other than when streaming on demand shows/movies. The only assistance I need is for you to sort your streaming service.
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Billzy
(@Billzy79) reported
from
Liverpool, England
@rteifler @virginmedia We have been a loyal customer for many years 👍😎
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Philip Dent 🇪🇺
(@prdent73) reported
from
Euxton, England
Noooo!!! The virgin media wifi is down. We might have to start talking to each other..
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Red Electro
(@RedElectro) reported
from
Warrington, England
Well, @richardbranson @virginmedia - been a customer since the Telewest days, but the broadband service is almost unusable now. I don’t know what’s going wrong, but you’re going to start losing customers rapidly, if you don’t get this sorted.
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Nat Chan 🐝
(@Natchanxo) reported
from
Walkden, England
why are VM so SHITE. Had an agent tell me to BIN my new sim card as I didn’t need it & I can use my old sim card. I’m now paying for 2 sim cards and ones in the BIN...now they’re telling me I have to pay an ‘exit’ fee to ‘cancel’ the contract 😡 @virginmedia
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mark blundell
(@markymark2970) reported
from
Urmston, England
@virginmedia You’re broadband signal has been dropping about a dozen times daily since October and the last one on Friday was for over 24hrs; my wife had rang numerous times and just keeps getting told outage problems in area . Really come on #patronising😡😡
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia Internet went off last night in the area and it said it would be sorted for 10:30am this morning now the status has changed but still no ones internet is working, rebooting doesn’t help
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Stuart
(@stu_the_supply) reported
from
Liverpool, England
Yet again had to phone @virginmedia as the broadband is not working properly 2nd time in two days they’ve had to reboot it glad I’m missing the footy again 🤬🤬
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⚽
(@basher5000) reported
from
Standish, England
@virginmedia Hi the app says service is fine but when using text message constantly says not delivered but I only realise when I go back in later ... I think it’s poor signal in my home because I go outside it works ....
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David Figgins 🌱🌎💚
(@davidfiggins) reported
from
Bolton, England
@virginmedia I start watching movies on the sky store, then around 20-30 minutes in its says there's a connection issue and disconnects completely, not allowing me to get back on. It comes back on about 5 minutes later.
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Gordon Turner
(@gordonturner71) reported
from
Warrington, England
@virginmedia Your customer service is shit and thankyou for destroying my driveway, Iam sorry I took out my broadband with you now. Cant wait till it finishes.
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Hayley Baker
(@hayleybaker25) reported
from
Liverpool, England
@virginmedia problems again with virgin broadband and phone in my area not good enough.👎
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kim🐝
(@kimnsib) reported
from
Bolton, England
@virginmedia Doubt it, youve had £900+ a year for 11 years off me, il do without first, not being insulted again. Loyalty means nothing to @virginmedia im one unhappy customer right now 😡
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Tina Lawrenson
(@TinaLawrenson) reported
from
Chorley, England
@virginmedia Have done each time wasting an hour of my time with no resolving .. not meaning to be harsh but not used to poor service wasted six hours already when you add up wasted hours
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MH
(@MarkHughes_) reported
from
Liverpool, England
@virginmedia your internet service is ******* shite and branston shags kids on his little island. Gobshites sort it out
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mark blundell
(@markymark2970) reported
from
Walkden, England
@virginmedia broadband signal down again surprise surprise at this we’ll have to sit in Maccies just to use internet #shit
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Johns Alive 🇺🇦
(@Johns_Alive) reported
@TheShannimal_ @virginmedia @virginmedia worst provider going, don't help with anything
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ChildrensBookSequels - Sarah Corcoran
(@ChiBkSequels) reported
@tim2infinity @virginmedia We were told on Tuesday when we lost internet that no engineer available until next Thursday 28th July. 10 days with no service. N E Somerset!
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Lieto Fine
(@LietoFineLondon) reported
Why is @virginmedia so f**king awful? Every month they scree me with my pants and jeans on with an exorbitant bill and then can’t provide even half decent wifi. Anywhere else it would be #theft
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Debaleena Dasgupta
(@debaleena_d) reported
@JamesTurner37 @virginmedia We switched from Virgin Media to Zen a year ago after myriad issues with Virgin service for years. The only time there was a problem (which turned out to be me!) Zen answered the customer service line & fixed the issue in less than 5 mins. I cannot recommend Zen more highly.
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Tim Webber
(@tim1webber) reported
@virginmedia with you. You didn’t come up with a resolution. Just that I had a case number, means nothing, and that 100% the field office would contact me within 24hrs. Can you guess what happened next? Exactly. Nothing. What are you gonna do about it? (2/2)
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The Shannimal
(@TheShannimal_) reported
@ArcadeMom @virginmedia Always get the "Turn it off and on" response like I'm stupid...
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Joe Chip
(@joe_ch1p) reported
@virginmedia Sort out your bloody network. My Internet connection has been up and down like a frigging yoyo for over a week now. I'm paying for services like Netlix etc and can't use them because halfway through the connection drops out. Not bloody good enough #virginmediadown
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BellaDrives
(@BellaDrives) reported
@virginmedia I feel compelled to ask whether your staff are penalised for failure to retain customers who cancel? I can think of no other reason that I would need to speak to 3 different staff members and still unable to cancel this service @ofcom
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BellaDrives
(@BellaDrives) reported
@virginmedia I have spoken to 3 different team members, the first two failed to action my request and the 3rd one initially denied I had ever made such a request and then eventually offered to cancel my services if I paid £66 for a service I cancelled months ago @ofcom
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Liam Walker QC
(@LiamWalker_7) reported
@JamesTurner37 @virginmedia This is what happened to many in SW London over lockdown 1. The customer service was terrible. I'm now with BT as a result.