Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 01/22/2026 04:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Bolton, Warrington, Altrincham, Wigan, Leyland, Skelmersdale, Prescot and Irlam.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool E-mail
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • buggadog homer t bugga (@buggadog) reported from St Helens, England

    @virginmedia after 72hrs dealing with online customer services, all I’m gettin is pleasantries and no solutions. Intermittent broadband for weeks, can I start paying you intermittently?

  • Cuttsrich rich cutts (@Cuttsrich) reported from Tyldesley, England

    @virginmedia Mmm. 2 days loss of service in a week. Not good. Maybe I'll speak to that nice chappie in Sheffield at PlusNet or maybe get BT Sports for free with BT Think you can do better tbh Voda do a cheap deal too...

  • j_roddy Jane (@j_roddy) reported from Urmston, England

    @virginmedia who do I complain to for poor customer service? The consultant laughed at me, spoke over me, told me to stop talking and then put the phone down on me...I think you need to address your customer service training.

  • steven_rothwell steven rothwell (@steven_rothwell) reported from Hindley, England

    @virginmedia how do I make a complaint about the installation at my mums property?

  • woodyoo5 Paul Woodward (@woodyoo5) reported from Walkden, England

    @virginmedia upgraded my tv package on Thursday to oomph ultimate. Since the the on demand and apps on my V6 box are unavailable. Message says there is a problem with my account error code M63. V6 box shows the ‘Virgin Media Service Account Status’ as 8: Closed. Help please

  • DallasCowboysMV Michael Vix (@DallasCowboysMV) reported from Atherton, England

    @virginmedia internet down for me. Your tests keep failing and now it’s telling me you can’t run anymore tests until tomorrow. Engineers visit page crashed as well 😡

  • FARNSY95 FARNSY (@FARNSY95) reported from Urmston, England

    @virginmedia is the tv go app down as I am not able to sign in ?

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere

  • DeanPicko Dean (@DeanPicko) reported from Warrington, England

    Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!

  • Gembles13 Gemma Elizabeth (@Gembles13) reported from Rainhill, England

    @virginmedia Are there services issues in L35?? The website won't let me us the postcode checker and our Internet is down!

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(

  • Cuttsrich rich cutts (@Cuttsrich) reported from Tyldesley, England

    @virginmedia Yes so I can expect 24 hr loss of service. 2nd time in a week. What remuneration are you offering for this loss of service?

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Liverpool, England

    @virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia The transfer is still processing I believe but the wifi is still down

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia again my internet is down. Down yesterday down today down 2 days before that. Only fix is to pull the power and force a reboot your routers are rubbish

  • RB10__ rafik (@RB10__) reported from Bolton, England

    @virginmedia virgin go app down again

  • StetheH Ste the H ⚽️🥊 (@StetheH) reported from Liverpool, England

    Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.

  • warbles Ian Warburton (@warbles) reported from Leigh, England

    @virginmedia no internet M29 status pages say no problem. Restarted hub and not coming online.

  • Liam_Hawksey Goth Scouser (@Liam_Hawksey) reported from Haydock, England

    @virginmedia How come new customers (including my next door neighbours) can get 1gig broadband but I can’t get it as an existing customer? The site keeps telling me the 350mb is the fastest available when it isn’t?

  • SammyKnowlesX SJK (@SammyKnowlesX) reported from Banks, England

    @virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BethNutter Beth ****** (@BethNutter) reported

    @virginmedia have the worst customer service. You have billed me incorrectly and I’ve now been waiting 5 hours for a solution.

  • RBL789 RBL (@RBL789) reported

    @virginmedia Well, it came back for an hour and down again. Now what??

  • NathanG199401 Nathan Green (@NathanG199401) reported

    @virginmedia why’s the date connection not working I have 7gb on my date ?

  • sxkirby kirbyla (@sxkirby) reported

    @virginmedia Hi - would it be possible to let me have the contact details for customer complaints? I’ve tried customer service but now had 3 different answers from 3 different people, none of which has resolved the issue. Warmest regards

  • BeeCycling BeeBee 🐝🐝 (@BeeCycling) reported

    @virginmedia I got that sorted out through the WhatsApp service, thank you. But I still think this is something that I should be able to do on your website.

  • Christo49045229 Chris Nelson (@Christo49045229) reported

    To anyone thinking of signing up with @virginmedia, don't bother. A month, three missed installation dates, awful customer service (including being hung up on three times and disconnected several more), and no compensation for inconvenience. Total shambles.

  • Ca33ieKins Caz (@Ca33ieKins) reported

    @virginmedia It's fine now but this is happening on a weekly basis. The broadband is always disconnecting so I have to constantly reconnect so working from home is almost impossible. I have to reset the broadband box which takes time. I don't understand what the issue is. No bill deduction.

  • flora_gibbons Flora Gibbons (@flora_gibbons) reported

    @virginmedia @virginmedia We havent had internet at our flat for 5 months - yet you have charged us. We have paid for internet boost add on's just to work at home. We have spent HOURS on the phone just to find out whats going on. Your service is ABYSMAL. This certainly isnt #betterconnected

  • StormHeaford tracy heaford (@StormHeaford) reported

    @virginmedia This is the 7th one in past 3 months. Its getting really inconvenient not to say costly when you pay for a service you dont receive. Then they want to charge me £25 to change landline number. Joke !

  • RichieGee74 RichieGee (@RichieGee74) reported

    @virginmedia Clearly not or else I wouldn’t be experiencing these issues and the matter of been resolved! This should of been very simple and has turned into a complete nightmare!