Virgin Media outages and service status in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Bolton, Skelmersdale, St Helens, Warrington, Wigan, Prescot, Leigh, Leyland, and Altrincham.

City	Problem Type	Report Time
Bolton	Internet	7 hours ago
Skelmersdale	Internet	2 days ago
Skelmersdale	Wi-fi	4 days ago
St Helens	Wi-fi	5 days ago
Bolton	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  🥔 A bean has no name 🥔 (@ylilxanoi) reported 3 minutes ago from Wigan, England

  @virginmedia my interest been down for a whole week. Call centre staff don't know what to say. An engineer has been on site every single day apparently. Can someone fix my internet. I pay £52 a month this is beyond a joke. I've used all my 4g& bought a ****** dongle just to WFH

• 
  dannyWAFClannon (@DannyLannon) reported 5 minutes ago from Wigan, England

  @Louisewafc @virginmedia Nice of Stoke fans turn up to support us

• 
  Mick Mc 23 (@Mick_McIver1984) reported 10 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  CryptoDan2k (@CryptoDan2k) reported 11 minutes ago from Roby, England

  @virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.

• 
  UtilitaRian 🔶 (@SoloUtilitaRian) reported 12 minutes ago from Bolton, England

  With the intro of new dedicated Gigabit lines in my street I can't wait to switch over and leave Virgin Media for good. 3x internet has gone down this week and I just called VM. The systems there are down and gotta call back in 3hrs..... useless

• 
  CryptoDan2k (@CryptoDan2k) reported 12 minutes ago from Roby, England

  @virginmedia Can you cancel my contract?

• 
  Maureen StewartJones (@supergran22) reported 14 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  kevin.james (@pillbo01) reported 22 minutes ago from Bolton, England

  I have virgin media but they don’t have a Customer service that you can speak to. Or email I’ve had a problem for over a month since an engineer messed about in the box in the street. Picture on tv keeps pixilated.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 25 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Mrs Smith (@SmithysMaud) reported 31 minutes ago from St Helens, England

  @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

• 
  Gareth Hughes GBC TV (@GarethWHughes) reported 32 minutes ago from Roby, England

  Has virgin media gone down? #virginmedia @virginmedia

• 
  Lindz Devine (@LindzDDub) reported 32 minutes ago from Wigan, England

  @virginmedia I never have any issues when it comes to my laptop, though. Just my PS5

• 
  Tom Rushton (@tomrushton88) reported 33 minutes ago from Haydock, England

  @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

• 
  Mrs Smith (@SmithysMaud) reported 35 minutes ago from St Helens, England

  @virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.

• 
  Gemma ≅ (@SimpaticoGem) reported 40 minutes ago from Walkden, England

  Tell me why with my @virginmedia wifi and my @O2 phone contract, MY WIFI CUTS OUT CONSTANTLY AND I HAVE NO SIGNAL ANYWHERE I GO?! Thought being a customer of you both was supposed to reap massive benefits for me?

• 
  🥔 A bean has no name 🥔 (@ylilxanoi) reported 47 minutes ago from Wigan, England

  @virginmedia We have. Multiple times. Your agents don't know how to help. Spoke to 3 different people. I'm getting contant update emails. I don't need to check the service. I know its down. This is beyond ridiculous. I work from home, I can't do my job because of your terrible service.

• 
  ⚒ Sam ⚒ Warrington Hammer ⚒ (@_samhowell) reported 48 minutes ago from Warrington, England

  Also @virginmedia need to remind their call centre staff that customers are not idiots; the guy I was talking to had no idea why the link wasnt working so asdvised me to "Try again after 5, if its still not working call back" wonder if he managed clock out bang on 5?

• 
  Mrs Smith (@SmithysMaud) reported 49 minutes ago from St Helens, England

  @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

• 
  owen southworth (@obpls1995) reported 49 minutes ago from Wigan, England

  @virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.

• 
  🥔 A bean has no name 🥔 (@ylilxanoi) reported 54 minutes ago from Wigan, England

  @virginmedia Internet is down in our area since Monday. I keep getting multiple emails saying it'll be fixed by 12pm tomorrow, then 4pm Wednesday 12pm Thursday, 12pm Friday and now 4pm Friday. None of your call centre staff can help us we've spent hours on hold this week.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shauna Campbell (@happymum2005) reported 4 minutes ago

  @PeteUK7 @LucyGoBag @virginmedia That’s appalling. Though for even their ‘apology response’ to get community noted is quite a spectacular fail!

• 
  Kerri Knibbs (@kerriknibbs) reported 12 minutes ago

  @Grumpus04164070 @PeteUK7 @virginmedia Different company but similar issue. Was asked when I wanted my late husband’s acc to cease. Went ballistic. I didn’t “want” & you don’t use the term “cease” in death. Became a long saga.

• 
  DerekL0576 (@fig2k4) reported 16 minutes ago

  @JamieGBarry @virginmedia Or put a new contract in your partner's name and cancel yours. Done that before, they don't care.

• 
  Sandra Robinson (@mrsluc) reported 17 minutes ago

  @JamieGBarry @virginmedia I may be alone here, but I got a 18 month contract for less than I was paying for previous 18 months. Offer just came up on my phone. Alone again but I have never had an issue wth @virginmedia

• 
  Corax (@Refan80) reported 19 minutes ago

  @virginmedia The fix estimate is not 11am tomorrow and not 5pm today. This is unacceptable, and don't tell me to check the link it tells us nothing. I want an actual human to tell me what is going on. For what you charge the service is piss poor.

• 
  NJW (@NJWesthead) reported 22 minutes ago

  @JamieGBarry @virginmedia 6 weeks after contract to be considered a new customer. I’ll be doing that in August. So I’ll have to send their hub back to them, for them to send me one back 6 weeks later. What’s the point?

• 
  Pete 😷 #COVIDisAirborne (@PeteUK7) reported 22 minutes ago

  @ProfChocCaXe @virginmedia Nothing personal? How much more personal than intimating you know my mother's cause of death can you be? Having gone through 3 months of trauma watching her die a slow and painful death, how welcome do you suppose your comments are? I am grieving her loss and people like you are the lowest of the low.

• 
  Yamesh (@yamesh) reported 23 minutes ago

  @virginmedia @JamieGBarry What rubbish - you refused to offer me the same rate as a new customer to recontract. Instead your 'value' offer was £55/month. Moved to Sky for £35.

• 
  NEIL WILLIAMSON(NED) (@NEILWILLIAMSON9) reported 26 minutes ago

  @virginmedia What a disgrace of a company terrible customer service. Trying to speak someone is a nightmare

• 
  sally quick (@QuickSally) reported 29 minutes ago

  @virginmedia @PeteUK7 Not good enough. Update your damn system.