Virgin Media Outage Report in Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (16%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Bolton, Warrington, Leyland, Wigan and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Bolton |
Internet | |
| Warrington |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Bolton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
-
MarkRP
(@markrp64) reported
from
Liverpool, England
@virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,
-
David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
-
Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.
-
*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October
-
Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia Sorry back in work today! Would adding boosters help?
-
David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
-
Andy Gill
(@andigill) reported
from
Warrington, England
@virginmedia You keep people waiting on chat for over 4 hours, you keep people waiting on the phone for an hour, you don't reply to earlier tweets just how do i cancel my contract
-
Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.
-
workinklassmanc
(@74gilly) reported
from
Urmston, England
My internet is a great connection but try get through on the app , live chat ,mobile to @virginmedia is terrible no contact at all🤬
-
Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia In work now! Family struggling at home will have to do tonight! Are there other steps you can message me. messaging on here last week service been terrible and believe the whole area from speaking to friends and family! Virgin need to acknowledge and communicate if bigger issues.
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
Having to use my phone data to tether my laptop for work as @virginmedia broadband has gone down. Ran through diags and it’s said an engineer needs to attend 🙄 Managed to get an appointment between 12-4 today which is surprising!
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman
-
David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
-
*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal
-
David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Ringing your service once more how pathetic is it
-
Kayakmoose
(@KayakmooseF) reported
from
Liverpool, England
@BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.
-
David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years
-
@gm
(@mymatedex) reported
from
Kirkby, England
@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
-
David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
-
Sheila Hibberd
(@sheilahibberd) reported
from
Rainford, England
@virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Helen
(@helen_helen2662) reported
@virginmedia has had 30 hours to repair a fault but “they know what is causing it” no service for 35 hours how long we would be waiting if they didn’t know ! Oh & the 4th change of time has now moved to ASAP -don’ call the help desk after 30 mins they will cut you off
-
Walkingman
(@Walking88814482) reported
@virginmedia I need to report a TV issue, have tried online but your Recapture page isn't working, can you help? I really need to speak to a human.
-
Chris Adams
(@ChrisA) reported
I know it's a cliche to moan about customer service on here but OH MY GOD @virginmedia. I'm convinced they have just entirely scrapped their customer support team. When their service breaks, there is just either radio silence or stock replies.
-
Ian Henshall
(@ianhensh) reported
@virginmedia how can I tell you I’m moving home. Hour long wait on phones, chat bot that goes round in circles and moving home web link in your site is broken. Do I just cancel payment and wait for you to contact me?!!
-
Kanella&Co
(@Kanellaandco) reported
@virginmedia a total and absolutely disgraceful service, no Internet for 2 days now... No help, no voices to advise... Times getting continually put back, a father who relies on the service for communication and mental wellbeing.. To say I'm angry is an understatement, disgrace.
-
steve
(@stevecs79) reported
When did the service with @virginmedia get so bad? Reliabilty issues, advisors who lie, false promises and unresolved issues. They were top for me at one time.
-
Stefanie Chew
(@MissStefC) reported
@virginmedia Hi, I've been on a UK contract with you but I am now living in Canada and need to cancel. I can't text you or call you to cancel because I can't make calls/txt here. How do I cancel my contract? Thank you for your help.
-
Jahar
(@fifalafel) reported
@mark3man @virginmedia Likewise in SE19 and still not working!!!
-
Jonny
(@xAfterPartyo) reported
@virginhelp @virginmedia our wifi keeps disconnecting everyday for the past 6 months. We have had at least 7 engineers out and they just change a few settings on the hub and say to monitor it. Nothing is getting resolved. I pay £138 per month. please i need some help.
-
Mr Hughes 🇺🇸
(@Curtis__Hughes) reported
@virginmedia Hi. Are you able to help please? Spent 2 days on phone trying to sort out an extension to my contract&the experience is painful, im getting nowhere.Are you able to get someone to call me please?I have been with you 4 years but will change to Sky if I cant sort this.