Virgin Media Outage Report in Wigan, England
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The latest reports from users having issues in Wigan come from postal codes WN6, WN3 and WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Warrington, Skelmersdale, Bolton, Wigan, Prescot, Altrincham and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| St Helens |
TV | |
| Warrington |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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hazel hendriksen
(@HazelHendriksen) reported
from
Haydock, England
@virginmedia I need some technical help as my equipment is faulty. Tried all the resets and followed advise but box keeps going into standby. Also not been loading any tv planner or what’s up next for weeks. The box is over 7 years old. Think a technician would be helpful
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Raheema Valera
(@RaheemaValera) reported
from
Urmston, England
So no surprise the incompetence of @virginmedia at resolving a simple issue...downgrading my package. Notified them on 10/10....after over 6 phone calls, incompetent staff, non existent manager call backs n collections calls.....official Resolver complaint done! @MoneyTelegraph
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Craig Thomas
(@thecraigthomas) reported
from
St Helens, England
@virginmedia you are just awful at customer service and fault management. I am utterly appalled
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
**** @virginmedia shit internet!😡
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia Well it’s just shit service! Both wired and wireless devices and on all devices
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Nath
(@nathanrigby__96) reported
from
Tyldesley, England
@virginmedia No reported faults nothing wrong with our line, been through this 2/3 weeks ago and it’s still shit
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annbenedict
(@annbenedict9) reported
from
Brinscall, England
@virginmedia surgery phone line keeps cutting out on patients- national issue I am told
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Sammi T
(@Sammi__T) reported
from
Wigan, England
@virginmedia how can I report a landline fault, tried 150 (not working) tried the contact us message link YOU advertise (not working) community forum (no response) over 48 hours with a fault that cant be reported - one way to make your stats look good #donotacceptresponsibility
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Jen Mercer
(@OneBodyJen) reported
from
Liverpool, England
@virginmedia I hope it is sorted soon! Hard to work from home with no wifi 😫 as I said first world problems I know but business will suffer!
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia Yes problem in the pr7 area all bloody day.
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Fayaadh
(@FayaadhB) reported
from
Bolton, England
@virginmedia I'm aware of why. But it's been 2 months since the issue started still no where near of finding a resolution. Your team like to run in circles
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Norman Williams
(@52Normski) reported
from
Bryn, England
AWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.
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Liam Fitzpatrick
(@LiamFitzy9) reported
from
Liverpool, England
@sky box has just gone off, rang them said I need to get an engineer out £65, and boxes need upgrades another £7 a month. Told them I’ll just cancel it, but I can’t do that over the phone. Just had to buy a £10 day pass on now tv for the boxing @virginmedia see ya Monday
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Stuart
(@stu_the_supply) reported
from
Liverpool, England
@virginmedia I was very suspicious so gave a blag address and the person on the phone said that is correct! At that point I put the phone down!
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Rachel Barrett
(@Rach_Barrett) reported
from
Liverpool, England
@virginmedia WHY is your online accounting so so bad. Page never loads
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Kerry
(@nahkmcilxxx) reported
from
Roby, England
@Jfarrell92 @virginmedia Get the asda shit head x
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Norman Williams
(@52Normski) reported
from
Bryn, England
AWFUL SERVICE. Wrote to @virginmedia about my mobile; no response so rang 789 who cut me off 3 times as they couldn't put me through to that office in Swansea. Direct number online was wrong. On 4th call logged complaint; they to ring me back in 3 days. Not holding my breath.
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hazel hendriksen
(@HazelHendriksen) reported
from
Haydock, England
@virginmedia I have and no service tv service issues reported
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Claire Mitchell (Mills)
(@millsy17) reported
from
Liverpool, England
@virginmedia trying to watch a pay per view film and it keeps cutting out saying my connection is down!!!! Grrrr 🤬 #WasteOfMoney!
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Gary Owen
(@garyjowen2) reported
from
Atherton, England
There is a problem with the internet in M46 0HU @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Brace
(@Peter_Brace) reported
@virginmedia Currently on 350, but get around 380. Have around 15 devices. Only became an issue when I started working from home. Casual usage never really had a problem.
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Alpha Male Tea Party
(@alphamaleTparty) reported
@virginmedia You're one of the only companies that does this John. You've already been fined for it by Ofcom. I know it's nothing to do with you but your management are clearly aware of it and don't care. I will never use Virgin again, ever.
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Ryan Dagnall
(@Daggers87) reported
@virginmedia Cancelled a service with you during the cooling off period in April. You’ve subsequently setup an account and registered it with a credit reference agency. I never consented to the initial credit check, I don’t know why you’re reptg data when I don’t have an account
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Charlie Millard 💙
(@charliemillard) reported
Hello @virginmedia Twice I’ve been cut off by your contract cancellation team. Your website doesn’t let me cancel, and I suspect your postal address just bins any letter it receives. Please contact me by DM #virginmedia
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Castlegate FS
(@castlegate_fs) reported
@virginmedia I’ve spoken to multiple people at Virgin who won’t help! I’ve requested my data in line with GDPR legislation, raised complaints which have had no resolution but I’m told are resolved…unfortunately I do not have enough characters in the tweet to detail the rest. Who can help?
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Skin Therapy
(@ProAesthetician) reported
@virginmedia why am I paying for 300MB internet but averaging 20MB? Why is live chat a permanent bot? Where is customer service ?? 😡
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Foo(d)tie Ramki
(@anand_ramki) reported
@virginmedia and in all this, you commit dates, promise something over the phone and then send an email with a totally diff date. That is just not acceptable. You keep doing what you want - customer experience be damned is your motto
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Jasmin Dilkes
(@jasmindilkes) reported
@virginmedia I’ve already sent the complaint and just to let you guys know I’ve also just been frauded but a fake account claiming to be virgin media - another thing to add to this list
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Rachael Birch-Parr
(@rachyp1982) reported
Nice one @virginmedia no sound for 3 weeks, poor customer service, cutting off the call, higher price quoted by the retention team and better offers for new customers, not really much of an incentive to stay after 9 years....
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Alpha Male Tea Party
(@alphamaleTparty) reported
@virginmedia I am moving house, my new flat apparently doesn't have a virgin connection which means I am forced to terminate my contract early, you want to charge me somewhere between £157-240 for it. It's morally indefensible to treat people like this, especially after 18 months of no work.