Virgin Media Outage Report in Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN6, WN3 and WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Bolton, Wigan, Prescot, St Helens, Warrington, Altrincham, Leyland, Skelmersdale and Irlam.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Bolton |
Internet | |
| Wigan |
TV | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia Turns out your team didn’t cancel my package, like I wanted. Absolutely 🤬 joke.
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@AniAna98722504
(@AnianaAbrudan) reported
from
Urmston, England
@Virgin media,every months problems with broadband,so hard to get in touch by phone and always they have work to do during day in the week time. So angry now 😤 😒
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
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Joe
(@Joe95976011) reported
from
Atherton, England
@virginmedia worst customer service ever
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia not used my package for 4 weeks. You said you would send someone out to reconnect, which never happened, you keep passing me to different departments. you still have the cheek to send me a bill. Still waiting for the free return package to send your equipment back
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Sharron Rawlinson
(@SharronRawlinso) reported
from
Kirkby, England
@virginmedia had a link to change my password and every combination I’m trying says strength invalid. Help.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia 30 day cancellation is nearly up, just waiting on the returns packaging to arrive. But don’t see why I have to pay £150 for a service I’ve not been able to use for a month
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@HelenRuggles3 @virginmedia Helen sounds like your a pro at receiving the brush off.Can you call back in 24 hours and we will fix the problems?Then you call back in 24hours there still an issue. Only been my 2022 working from home HELL. THANKS @virginmedia for nothing.I pay my bill and don't get the service
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Glyn Peach
(@Glynpeach) reported
from
Wigan, England
@virginmedia worst customer support service I’ve ever experienced
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia Chatting to your customer service team, she blaming me for disconnecting the chat but it’s you lot
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia Poor. Very poor. 3 days trying, being on hold, being assured return calls, moving home team have to speak to Netflix team (don't even have it), then being told it's cancelled and being give packaging instructions. Ridiculous, wanted to stay with you.
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Clare B
(@clarebellla) reported
from
Liverpool, England
@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia @VirginMedia_TV any help/advice on moving house. Want to stay with Virgin but can't speak to anyone and the home move team have said they've cancelled the policy? 3 days trying to speak to someone.
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia It’s taken 4hrs to get your incompetent team to cancel the package properly. Now there is just the matter of the Overdue bill and the final bill.
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LeChonk
(@J_w_D94) reported
from
Horwich, England
@virginmedia Hi, I'm tweeting from the device I'm having connectivity and signal issues with, I've looked on the website and it's not stating if you're having network issues or not.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@Huawei21327032 @virginmedia They tried to charge 30quid a month for piss which isn't the issue it's a mix of virgin media kit and also the line. Spent 2 gars studying CISCO networking CCNA and they think I don't know what I'm talking about
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia Tried that many times. Not working within 3 days. Can you call ME instead to arrange? If not, cancelling service.
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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M Gordon
(@AarchSstanton) reported
@virginmedia Yes. The service has been terrible for weeks now with no indication of what is causing the problem, when it will be resolved or how we will be compensated. The broadband has been intermittent ranging from the ability to run 1 device at slow speeds to unable to run anything
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Sam Purdy
(@SamPurdy5) reported
@virginmedia Is there a problem with virgin wifi in the preston area as mine keeps coming on but cutting out after about 10 minutes?
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Colin McLennan
(@luckycol71) reported
@virginmedia Why do I have to post on a forum and hope that someone can solve it there. Am I not paying Virgin for customer service? Is it not possible for a live human being to call me to discuss? Months I’ve been trying to sort this and Virgin have been useless.
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𝕭𝖚𝖗𝖓𝖎𝖓𝖌 𝕮𝖎𝖙𝖆𝖉𝖊𝖑
(@Queen_Of_Tea_87) reported
@SkyHelpTeam Third service disruption in as many days. Failure to acknowledge there's a problem, making your customers feel like idiots who don't know how to connect a router up. I'm done with sky. I'm going to @virginmedia and you can sod any early exit fees
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Liam Huxley
(@lyhuxley) reported
@virginmedia I have been trying for two weeks to get through to someone to deal with a cabling issue. Absolutely useless response. Many hours on phone, promised senior engineer callback never happened. I am losing my service as cable is via next door which is being demolished.
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Mr Wright
(@Topgearskin) reported
@virginmedia Kept stalling for 3 days trying to get me to keep there service, then suggested that removing the full TV package and phone only reduced my bill by £33. Cancelled the whole service as a result
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tim green
(@timgreen64) reported
@virginmedia how will that help me to actually fix my problem?
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!
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Joshua Dadswell
(@Jdads1) reported
Many sins in @virginmedia ridiculous password requirements but by far the worst offender is the MAXIMUM character limit, absolutely insane if you ask me.
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Stephen Edwards
(@SJE1981) reported
@virginmedia The hub seems to working again now. But I don't know what was stopping it from working. It's got Clearance around it. So nothing should affect the signal