Virgin Media Outage Report in Wigan, England
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The latest reports from users having issues in Wigan come from postal codes WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Bolton, Warrington, Altrincham, Wigan, Leyland, Skelmersdale, Prescot, Irlam and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Wi-fi | |
| St Helens |
TV | |
| Bolton |
Internet | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia 2/2 who can I speak to as it was working fine on Friday until the issues that were nothing to do with me happened, so don’t see why I should now pay for a technician
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Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia I first informed Virgin Media that my internet was down via online chat on Friday afternoon. Will this have automatically been the time when my loss of service was registered as at the time the advisor said it would be fixed in 24 hours?
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Ducky 🇺🇦 🎃 👻
(@duckyblog) reported
from
Tyldesley, England
@virginmedia Issues with all VM services in my area says expected fix by 4:40pm today.
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kevin.james
(@pillbo01) reported
from
Bolton, England
@virginmedia That number is a automated response not a customer service agent and an utter waste of time
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.
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Capitã Nat
(@NatashaVic) reported
from
Liverpool, England
@virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.
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Adam
(@agarnett) reported
from
Wigan, England
@virginmedia Is there any way to tell if there are signal issues in your area? This says i should get 4g indoors and outdoors, i dont though i can barely access mobile internet from my house. Last 3 months have been awful
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dannyWAFClannon
(@DannyLannon) reported
from
Wigan, England
@Louisewafc @virginmedia Nice of Stoke fans turn up to support us
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia Can you check that I will be receiving a credit on my next bill as it has been down since Friday afternoon and I don’t think it will be fixed by 12pm today, I think that time will get changed again.
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia I looked and that says it’s from the day I registered the total loss of service which was yesterday but really it should be from Friday afternoon when I did the online chat. If I DM you can you check?
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia my internet has been down since Friday afternoon. I was told it would be fixed in 24 hours, the time has since changed and is currently at 8pm this evening. I work from home so need my internet back up and running before Monday morning. This is disgraceful
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄
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phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia See thread above, nothing changes except the time of the estimated fix. It must be very localised as not everyone in my area is affected. So if it is damaged cables, I haven’t seen anyone out repairing them over the weekend, it’s a joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Williams
(@steve_williams6) reported
@virginmedia @virginmedia 1 hour mark and still your colleague hasn’t cancelled the services. It’s going from bad to worse
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Mr Nisam Robin #FT1P #YM1D
(@VladaOfEngland) reported
@virginmedia I am paying you a lot every month for service you are not providing. Yesterday we were burning our mobiles data from other providers so we can work and you are telling me I “might be entitled for compensation”. Shame on you @virginmedia
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TCBPWLP
(@TCBPWLP) reported
@virginmedia C-2101221471 I also have another complaint which was raised via telephone on the same day which your call handler conveniently didn't log. I'd recommend going through your call notes as your agents seem to have issues logging manager call backs or resolving complaints in general
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Jamie Beel
(@JamieBeel) reported
@virginmedia It was online via live chat. Your customer service adviser then told me today that i miscommunicated with you. Not the fact the sales person has updated my account, not applied that to the account and then never sent any confirmation letters out. Joke of a company
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Jack Cooper
(@JackCooper91) reported
@virginmedia They said the area manager would call me. I need them to call now. Otherwise we would have been without everything for a month. If this carries on I'll just have to cancel my contract because this is just getting silly. It's so poor. Area ref 31.
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Mark Brown
(@mark74brown) reported
@virginmedia broadband expected to be down all day again for the 2nd time in 3 months in the Bracknell area…relying on your service for the money that’s charged is getting very wearisome now! It may be fast but it’s unreliable 😡
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Jack Cooper
(@JackCooper91) reported
@virginmedia It hasn't just caused frustration, it could cause serious trouble. My parents don't have mobile phones as they are fairly old. If I'm out and something happens to them, who are they going to call? They have no line! Over a month! That link doesn't work, jesus christ!
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Jay Shiyani
(@shiyanijay) reported
@virginmedia The issue is the fact that I told your agent not to change/increase anything and he said OK not going to make any changes. I got a bill of over £70 when I am supposed to be paying around £60. I'm fed up going to look for another provider today!!!!
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.
(@jeffdance1) reported
@virginmedia Yes,they looked at my network, upstream and downstream logs and noticed problems and recommended an engineer to fix the issue. I've booked in an engineer to visit on Tuesday
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Sandra Weeks
(@SandraW56179431) reported
@virginmedia and with all that tech at your disposal no one thought to pop a message on the phones or website to let your customers know… it really says a lot about your approach to customer service.