Virgin Media

Virgin Media Outage Report in Wigan, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 12/01/2025 08:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Bolton, Leyland, Chorley, Warrington and Wigan.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomBolton Internet
United KingdomLeyland Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • pven91 PV (@pven91) reported from Liverpool, England

    @virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.

  • soniaagnew1 Sonia (@soniaagnew1) reported from Liverpool, England

    Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned

  • davekellydj Dave Kelly (@davekellydj) reported from Liverpool, England

    @vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia Like I said I registered for updates over the weekend and never got any.

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing

  • IDugdale Ian Dugdale (@IDugdale) reported from Urmston, England

    @virginmedia Service in the M41 has been appalling for months and the local Facebook group is full of complaints, don’t see any of your customers charging @virginmedia for the inconvenience.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser

  • 8ballSambo Sam Rogers (@8ballSambo) reported from Walkden, England

    @virginmedia Hi, any reason my internet is down (M38 postcode) been down since early this morning cheers

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service

  • lindabeard51 Linda (@lindabeard51) reported from Wigan, England

    @virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why

  • djleumas Jon Samuel (@djleumas) reported from Urmston, England

    @virginmedia shockingly bad customer service for the last 3 days trying to sort an issue with 2 different orders and being told for 2 of those days that we don’t exist. Now means we have missed out on the deal we really wanted. Please can our issue be sorted.

  • woody0702 Steven Woodside (@woody0702) reported from Bolton, England

    @virginmedia why does your broadband never work between 5am and 7:30am in #Farnworth Surely this a poor service as things are not never working... If there are works why does your website never update to say so

  • Amandaajxx Amanda (@Amandaajxx) reported from Westhoughton, England

    @emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now

  • Amandaajxx Amanda (@Amandaajxx) reported from Westhoughton, England

    Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Hellsbells914 Hells (@Hellsbells914) reported

    @virginmedia my 88 year old vulnerable aunt has a problem with her phone line.she cannot call cos the line is faulty. She doesn’t use the internet. She has no means of communication now. Who can I talk to to sort urgently?

  • HeyEmJude Emma Jude Harris (@HeyEmJude) reported

    @virginmedia I still don't have service and it has been nearly three weeks. Every day when I check service I'm told there's another issue and I'll have service by the next day. Now I'm on hold to leave Virgin and I can't even get through to anyone to cancel my account.

  • lindseysbutter Lindsey Butterfield (@lindseysbutter) reported

    @virginmedia You disconnected my phone but I can’t get through to you to get it reconnected. I sent a complaint through over a month ago and not had a reply

  • makbadat Makaveli (@makbadat) reported

    Exetremely disappointed with @virginmedia service received. 4 calls with hold times averaging 40mins with painful hold music. Supposed to have broadband installed on 25th Nov but now moved to 22nd Dec. Promised callbacks from supervisor but no response. Disgrace!

  • LeonieFrancesca Fran 🌈 (@LeonieFrancesca) reported

    @virginmedia @YodelOnline care to explain why our new router has supposedly been delivered 20 houses down despite us being in for its delivery... And yet when we've gone to get it from out 'neighbour' as you put it they don't have it?

  • jenthornbury jennifer thornbury (@jenthornbury) reported

    @virginmedia Not working

  • spidersandmilk Spiders and Milk (@spidersandmilk) reported

    @virginmedia Service has always been slow and some days doesn't exist at all! No one on your CS team are able to help and the last call I was on hold for nearly a hour just to be hung up on. We pay top price for the best speed possible yet spend most of our time waiting on pages to load!

  • SineadCarter5 Sinead Carter (@SineadCarter5) reported

    @VirginMediaIE @virginmedia getting absolutely nowhere with your horrendous customer service. I have wires running across the front of my home and am not a virgin media customer. I want these wires removed or alternatively moved out of sight asap.

  • ZoeHumphries1 Zoe Humphries (@ZoeHumphries1) reported

    @virginmedia Absolutely shocking!! Internet been done for a week now, on hold for 40 mins to be by someone they ‘couldn’t help me’ because I’m not the account holder... for 7 years you’ve quite happily taken my money as the acc holder. I’ve even moved house as the account holder!

  • craigdyer Craig Dyer (@craigdyer) reported

    @virginmedia Problems back in area 22, drop outs and only getting 30mbps when I should be on gig1