Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN3, WN5 and WN2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 03/30/2026 22:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Bolton, St Helens, Warrington, Chorley, Prescot and Leyland.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWigan Wi-fi
United KingdomLiverpool Internet
United KingdomSkelmersdale Total Blackout
United KingdomSkelmersdale TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • anthony_murphy1 Anthony Murphy (@anthony_murphy1) reported from Bolton, England

    @virginmedia is there a way for me to find out if my phone number has been leaked or involved in any form of data breach as I've been getting daily phone calls from people pretending to be you? Never anyone else so just intrigued.

  • tweetsfromchlo Chlòe (@tweetsfromchlo) reported from Liverpool, England

    Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !

  • obpls1995 owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia Yes I'm still experiencing issues. Iv paid for somthing that I still havnt got.

  • aralph50 Amanda Ralph (@aralph50) reported from Liverpool, England

    @virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔

  • willhughes15 will hughes (@willhughes15) reported from Risley, England

    @twoboatsman @virginmedia Had the same problems last year with talk talk... getting nowhere with them until I said I was leaving.. suddenly I got a great deal.

  • iamcraigadamson Craig Adamson (@iamcraigadamson) reported from Liverpool, England

    Virgin media making Sky look more and more tempting every night. Another outage, come on guys.

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.

  • terrificsue Susan Rigby (@terrificsue) reported from Wigan, England

    @terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @virginmedia Never any perks for exisiting customers 🙄

  • Allenwalkden Woggy (@Allenwalkden) reported from St Helens, England

    Internet @virginmedia is down in WA10 and your device status page is giving a 404

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • aralph50 Amanda Ralph (@aralph50) reported from Liverpool, England

    @virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.

  • Mattj1878 M Joni (@Mattj1878) reported from Warrington, England

    @virginmedia @Tyson_Fury @DillianWhyte It's not working is it?

  • obpls1995 owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia question for you. If I enter a contract with you where you promise X service +items and I promise to pay X amount. If I don't pay X amount am I breaking the contract?

  • Baxy2001 Baxy (@Baxy2001) reported from Wigan, England

    @virginmedia please can you explain why I have been in a queue to speak to someone for over 35 minutes to try and cancel my contract? Absolute joke of a company, poor services and poor customer service.

  • obpls1995 owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia I do have a problem paying. I'm currently paying for a service where the Internet isn't working half then time. 5 times in the past month we have had no signal. You promise items with your packed Currently received 1/3 and had to complain about that over the phone.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PeterWilde19 Peter Wilde (@PeterWilde19) reported

    @virginmedia Sorry I’ve only just seen this. My mum has really poor credit, and is unable to obtain such. Am I able to just apply for a new product in my name at her address?

  • Michell63861734 @michcharlesworth (@Michell63861734) reported

    @virginmedia twice tried to call to cancel contract before price hike. Called to negotiate a new deal twice before this keep being passed around. I just want to cancel the sheer inconpatance confirms more why I don't want to use your service anymore. Can someone contact me

  • weth weth (@weth) reported

    @virginmedia Went through webchat to downgrade a service I'm not using. Wait time is 4 hours. Tried again saying I wanted to upgrade, and was straight through. Richard obviously needs an extension on his island, does he?

  • RosweeSon Ross (@RosweeSon) reported

    @virginmedia I’ve made my complaint I’m not wasting more time on this. ***** in your court. A complimentary 2-3gb for my inconvenience for a loyal customer of 6 or so years after or £1200 a year going to rival. Seems quite an easy decision to me. 👋🏻 as I said I wait to see what the damage is.

  • felicity151043 Felicity151043 (@felicity151043) reported

    @virginmedia Customer for 12 years. For 2 wks they have been threatening me with a £100 fine if I don't return equipment. I have returned 2 pieces & emailed asking for packaging to return item 3. Help customers, not threaten them. I don't want yr equipment messing up my new home

  • realKyop Kyo (@realKyop) reported

    @virginmedia It’s saying there are two tv issues but I think also the broadband is not working.

  • RosweeSon Ross (@RosweeSon) reported

    @virginmedia No I get it you wouldn’t even look into it only been a customers for 5-6 years never once gone over my allowance but yeah it’s all my fault because your service is not fit for purpose this has been going on for weeks. Your lose not mine. £1200 being spent elsewhere good day.

  • SoberAsABirb Dan of the Mahonys (@SoberAsABirb) reported

    @virginmedia Yeah I'd checked that and it said service should be fine. It's not just me though a few people on here reported it.

  • Mark2510 Mark D (@Mark2510) reported

    @leebeck1 @virginmedia I've experienced exactly the same problem Lee. This is sounded less like an "error" and more like a pattern...

  • RosweeSon Ross (@RosweeSon) reported

    @virginmedia I fully get the idea behind it I don’t want extra charges either but I don’t see why I’m being expected to pay for a loss of service your end. My WiFi keeps getting turned off and now for the first time in over 24 months I’ve not only exceeded my 6gb but also another 3 that..