Virgin Media outages and service status in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Bolton, Skelmersdale, St Helens, Warrington, Wigan, Prescot, Leigh, Leyland, Altrincham, and Billinge Chapel End.

City	Problem Type	Report Time
Bolton	Internet	19 hours ago
Skelmersdale	Internet	2 days ago
St Helens	Internet	3 days ago
Bolton	TV	4 days ago
Bolton	Internet	5 days ago
Warrington	Total Blackout	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  Lindz Devine (@LindzDDub) reported 2 minutes ago from Wigan, England

  @virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.

• 
  CryptoDan2k (@CryptoDan2k) reported 6 minutes ago from Roby, England

  @virginmedia Yes, as discussed many a time. Without fail occasion I phone there is a fault in my area and you will not send out a technician. This circle can not seam to be broken. This is why you have failed to get an engineer out to me for months and months.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 8 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Paul Regent (@PaulRegent1) reported 8 minutes ago from Bolton, England

  @virginmedia no internet available in Bolton - must be an outage as, although coverage is very poor, it isn’t usually this poor!!

• 
  Kevin Dudson (@Duddydudson) reported 15 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  John Kelly (@John_Kelly17) reported 23 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 24 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  Maureen StewartJones (@supergran22) reported 25 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  Mrs Smith (@SmithysMaud) reported 29 minutes ago from St Helens, England

  Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄

• 
  Emma (@EmmaZhaan64) reported 32 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Alan Dean (@alandean1878) reported 32 minutes ago from Roby, England

  @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

• 
  Lindz Devine (@LindzDDub) reported 36 minutes ago from Wigan, England

  @virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…

• 
  CryptoDan2k (@CryptoDan2k) reported 37 minutes ago from Roby, England

  @virginmedia Not really checked today as not working, nans funeral is at 1120. You need to get an engineer to my house next week. I'm paying the bill and not getting the service, not really fair is it.

• 
  🥔 A bean has no name 🥔 (@ylilxanoi) reported 40 minutes ago from Wigan, England

  @virginmedia Internet is down in our area since Monday. I keep getting multiple emails saying it'll be fixed by 12pm tomorrow, then 4pm Wednesday 12pm Thursday, 12pm Friday and now 4pm Friday. None of your call centre staff can help us we've spent hours on hold this week.

• 
  TheAspiLawStudent #NoReturns (@LawAspi) reported 40 minutes ago from Chorley, England

  @nerdscav @the_hinchy @virginmedia Yes because a WiFi extender will fix the issue when it's the incoming line and not the hardware 😳. The routers gives a 3ping and 1GBps connection. The issue is virgin's crappy network 👍

• 
  CryptoDan2k (@CryptoDan2k) reported 42 minutes ago from Roby, England

  @virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.

• 
  Mrs Smith (@SmithysMaud) reported 42 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Liz Tuite (@tuite_liz) reported 42 minutes ago from Atherton, England

  @virginmedia I first informed Virgin Media that my internet was down via online chat on Friday afternoon. Will this have automatically been the time when my loss of service was registered as at the time the advisor said it would be fixed in 24 hours?

• 
  Maureen StewartJones (@supergran22) reported 44 minutes ago from Eccleston, England

  @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

• 
  Gary Banks (@GaryBan47314801) reported 50 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  @j0nfuzz.me (@j0nfuzz) reported 33 seconds ago

  @JMRGBY_ @virginmedia Don’t forget to have that reflected in your service charge

• 
  Liam (@kestrel89B) reported 4 minutes ago

  @virginmedia How do you think tomorrow is acceptable to see if we have service back? Will be looking at @EE as nothing else to do!

• 
  Nicola Savory (@nicsavo83) reported 4 minutes ago

  @virginmedia how can I arrange a refund for lack of service? BB & TV down for nearly 24hrs, your call centre staff have been horrendous to deal with and I am sat inside on the best day of the year so far, awaiting an engineer - with zero confidence that they’ll actually arrive!

• 
  Carrie (@IamCarrieagain) reported 4 minutes ago

  @virginmedia Which part of I am disabled and cannot do this on demand do you not understand? Did you even think of the consequences on your disabled customers? You weren't upfront re my current, working router being switched off after just 5 days. Disgusting service. Now I'm without any

• 
  Shinobi (@luvshinobi) reported 10 minutes ago

  My internet down @virginmedia

• 
  Dave (@DaveWW1877) reported 14 minutes ago

  @virginmedia The biggest joke of a company when it comes to Customer Service, absolutely disgraceful the way the treat customers Had a complaint on going since the 30th March and they still can’t get it right to resolve even after speaking with a Senior Complaints Manager

• 
  Danielius Beliauskas (@DBeliauska40488) reported 14 minutes ago

  @Benleo @virginmedia Ive also had horrible customer experiences with Virgin. Clue is in the name - havent done it properly before and bad at it

• 
  Dave. (@Notonyournell10) reported 16 minutes ago

  @virginmedia There should be no need to message you, I called 2 hours ago, your customer service is abysmal.

• 
  Suz (@scoobiesue82) reported 17 minutes ago

  @virginmedia It is default to audio descriptive so I change it to Original Dolby Audio both via the context (…) and pressing down and along to audio & subtitles but it’s not changing anything even though it appears to select what I want

• 
  Dave (@DaveWW1877) reported 19 minutes ago

  @virginmedia Joke Customer Service.