Virgin Media Outage Report in Wigan, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN3, WN5 and WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Skelmersdale, Bolton, St Helens, Warrington, Chorley, Liverpool, Prescot, Wigan and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Skelmersdale |
TV | |
| Bolton |
Internet | |
| St Helens |
Internet | |
| Warrington |
Internet | |
| Chorley |
Internet | |
| Bolton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
-
Ann Edwards
(@annedwardsrl13) reported
from
Bryn, England
@virginmedia Having a lot of trouble getting anyone to answer my queries re my account. No call centre, unable to register or sign in. Text messages not answering! Help!!
-
Cass
(@rascas1) reported
from
Wigan, England
@virginmedia how does one get in touch Phone cuts out after 45 mins being told waiting time is an hour tweets not answering I’m still here after after 2 days very poor customer service how do I reduce my present package 6 hours on the phone yesterday in total 45 mins in a que now
-
Nia
(@Niarosita_) reported
from
Liverpool, England
Why are virgin media so shit (I’m willing to bet it’s because of Branson)
-
Cass
(@rascas1) reported
from
Wigan, England
@virginmedia No yourstating something you can not Provide after 47 mins your phones drop out the web site robots help chat tells me to ring very poor
-
Linda Statham
(@lindastatham) reported
from
Warrington, England
@virginmedia We would not recommend Virgin Media for any online gamers. Terrible latency issues, games unplayable for weeks. 😫 No support given 🥵
-
Danielle ❤
(@Elle_Pee_x) reported
from
Liverpool, England
@SkyHelpTeam And you can tell me you’re not willing to “provide me with further assistance” but when I refuse to pay my bill and move over to @virginmedia I’ll be telling sky it was due to the SHITTY service I received on Twitter ...
-
Hannah🌹
(@ShitofHan) reported
from
Liverpool, England
Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!
-
afc warner colts u15s
(@kevello) reported
from
Liverpool, England
@virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡
-
Glyn Fletcher ⭐⭐⭐⭐⭐⭐
(@glynfletcher) reported
from
Liverpool, England
@virginmedia are just great, takes 25 mins to speak to someone who cant help or understand the problem so they put me though to the "concern team" but I'm cut off whilst on hold !
-
MH
(@MarkHughes_) reported
from
Liverpool, England
@jamiec1995 @virginmedia Won’t show the 5G network on the wireless at all, reboots back the the 2G one its saving the settings then when you click WiFi it’s not there and reverts back to only showing the previous WiFi’s
-
Rick Houghton
(@Hortini) reported
from
Liverpool, England
I see @virginmedia have it sorted. You can only cancel or suspend your sports subscription if you call them. Reduced call centres meaning massive waits on the phone. But if you don’t pay they cut your internet and tv off at the time of most need. Let us do it online!!!!
-
@dgparkinson
(@DGParkinson) reported
from
Standish, England
@virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond
-
Jess Hanson
(@JessHansonx) reported
from
Wigan, England
@virginmedia lots of problems with our virgin! How can I speak to somebody!
-
⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Please message me re: new generation V6 box faults. No Netflix, recordings will not play, very slow. Please DON’T tell me to switch off/on or re-boot. Thanks.
-
Cass
(@rascas1) reported
from
Wigan, England
@virginmedia does anybody really care second tweet numerous calls no answered got blisters on my ears I want to make change to my contract to help through these times but your customer service seems to gone awol why not putt something on your web page we’re this can be done
-
David Monaghan
(@Dave_mona) reported
from
Walkden, England
@virginmedia I’ve been trying for nearly 2 weeks now to cancel my services and each time I call or use live chat no one can help! Please just let me leave!!! It’s beginning to feel like my divorce all over again 🤬🤬
-
rafik
(@RB10__) reported
from
Bolton, England
Absolute stinker of a service @virginmedia provides
-
Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
Eccleston, England
Come on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.
-
Emma H ✯
(@Finsla) reported
from
Urmston, England
@SuperS0nicSally @virginmedia Just cancel your direct debit! They’ll contact you then 👍🏼
-
Danny McKeown-Henshall
(@Dannymaddog) reported
from
Whittle-le-Woods, England
@PeterBayliss @Ofcom Must be a local issue for you - I’ve been relying on @ThreeUK for broadband as my @virginmedia 100mbps fibre line has been epically slow even phone calls made on Wifi calling are bad, switch to mobile and it’s perfect 👌
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Tim Underhill
(@timerpool) reported
@virginmedia I was on watsapp with them and they told me there was a rise in my bill but the reason my bill went down in the 1st place was because I was going to leave Virgin because of the rise so really I shouldnt have had the rise.
-
Satyen Gotecha
(@satyen_gotecha) reported
@virginmedia I find your responses most unhelpful just like all your colleagues at customer service. If you are unable to help, then I am just going to complain to your regulators. This is beyond ridiculous that no one at VM is willing to take ownership and help a loyal customer out.
-
C.R
(@averagejo10) reported
@virginmedia hi got upgraded to your Hub 4 when are you going to update the app so it can be linked? I can scan for black spots and the WiFi keeps dropping off my laptop constantly since your HUB upgrade. Help. Thanks
-
Sam D
(@skybluechick72) reported
from
Rugby, England
Any one else having @virginmedia broadband issues?
-
Tim Underhill
(@timerpool) reported
@virginmedia There was an advisor on here a few weeks ago called Steven that was able to see my account and helped me so I dont see why it cant be done again. When I talk to customer services they never help me and give me the run around.
-
CHAD
(@ChadPFC) reported
@virginmedia I have, it was on the forum that I heard about the Hub 5. My issue is I’m going to buy my own router, and set up a mesh system. This is to fix the poor coverage I’m getting from your hub. It would be good if I could get the Hub5, as I know other customers have got them now…
-
Craig Webster
(@craig_webster) reported
@virginmedia Looking at sky I can get same tv package and faster broadband for same price. I’ve been a customer for 4 or 5 years and my loyalty discounts are due to expire
-
Nick P
(@earlofmarl) reported
@virginmedia down again. Two times in three days. Sort it out #virginmedia #noservice
-
bavitaz
(@714lemmons) reported
@londongirluk @SkyUK @virginmedia I will be too. Sky Q is awful. Terrible interface and the box is constantly disconnecting from the WiFi and it’s not the WIFI as no other device in the house does it. It’s the crappy Sky Q box. The old HD box was a million times better. More cheap crap labelled as “new”
-
paul savage
(@saulpavage4) reported
@virginmedia hi got a volt package and 02 sim but sim not working how do I get a new one