Virgin Media Outage Report in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Wigan, Billinge Chapel End, Skelmersdale, Bolton, Warrington, Chorley, Prescot, and Leyland.

City	Problem Type	Report Time
St Helens	TV	1 day ago
Wigan	Wi-fi	5 days ago
Skelmersdale	Total Blackout	7 days ago
Skelmersdale	TV	9 days ago
Bolton	Internet	10 days ago
St Helens	Internet	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  John Sharrock (@metallicageek) reported 5 minutes ago from St Helens, England

  Interwebz are down.. Another Sunday in @virginmedia land. I knew I should have kept that old Joanna ..

• 
  LaraB (@Lara__1302) reported 6 minutes ago from Abram, England

  @virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue

• 
  Kenneth Owen (@northernmicks) reported 9 minutes ago from Kirkby, England

  @virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours

• 
  Ray Mondoosh De'luce (@raydeluce) reported 12 minutes ago from Bolton, England

  @virginmedia It was affecting the wireless connection on and off for over 6 hrs to the point where I switched wifi off on my phone! I'll not hold my breath for today but I'll certainly be in touch if this problem Carrie's on today!

• 
  Darren Thomas (@DagsJT) reported 17 minutes ago from Warrington, England

  @virginmedia Ah so now you’ve acknowledged there’s an issue in the area with a fix ETA of nearly 3am. So no broadband all evening. This happened last week too. This isn’t acceptable service levels.

• 
  Darren Thomas (@DagsJT) reported 19 minutes ago from Warrington, England

  @virginmedia I don’t have a landline or a Virgin phone, I don’t want to rack up a huge phonebill calling you to sort out an issue on your side. I’ve now performed a factory reset and still not working. So I’ve ran the broadband test from my Virgin Media page and it says the equipment is off.

• 
  Shaun (@shaunbentley) reported 23 minutes ago from Atherton, England

  @virginmedia I haven’t been able to find a replacement service yet so I need an extension on my end date with you. I’ve been trying to start a chat for 4 hours now.

• 
  Ray Mondoosh De'luce (@raydeluce) reported 26 minutes ago from Bolton, England

  @virginmedia There is an issue and it hopefully should be sorted tomorrow.

• 
  IDIC (@CharlieIDIC) reported 27 minutes ago from Kirkby, England

  @virginmedia disgusted. Paid until 10th August but you are telling me I have to pay more as I haven’t returned the box yet.....it’s not 10th August yet! Wind your necks in your customer service stinks

• 
  Kenneth Owen (@northernmicks) reported 30 minutes ago from Kirkby, England

  @virginmedia so much easier to cancel direct debit without having to bother with a call

• 
  Mike Roberts (@mdrvideo) reported 32 minutes ago from Newton-le-Willows, England

  Cant access my business website @virginmedia keep hanging up worst customer service ever #virginbroadband #useless

• 
  BBird (@bizzarebird) reported 36 minutes ago from Bolton, England

  @virginmedia But the package I have is old now it doesn't exist. I don't have HD channel for itv2. And pay so much basic phone line and Internet so pay over odds. Price increases on an outdated package. You think 10 years as a customer I could upgrade my package to a current TV one

• 
  KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported 42 minutes ago from Risley, England

  @virginmedia Hello I spoke to retentions yesterday and my contract is going down to 78.00 something but havent had an email from you with the new details im not having any luck with online chat noone responded

• 
  Ray Mondoosh De'luce (@raydeluce) reported 43 minutes ago from Bolton, England

  @virginmedia There are some issues with the tv, some channels are completely un watchable, channel 4 HD & +1 for the moment, I will check the rest

• 
  John Edgar (@springviewer) reported 46 minutes ago from Wigan, England

  @virginmedia not on all channels, I’ve turned the box off and very much doubt I’ll be turning it back on with such a poor service lately

• 
  Darren Thomas (@DagsJT) reported 46 minutes ago from Warrington, England

  @virginmedia That’s not the point, I don’t want credit. I want a reliable service. And this isn’t reliable. My 4G service on my phone is more reliable than my home broadband. That’s not good.

• 
  Darren Thomas (@DagsJT) reported 50 minutes ago from Warrington, England

  @virginmedia And another issue. Must be that time of the year when I seem to have numerous problems in a short time span. Now it’s saying incorrect password when trying to join the WiFi network (password hasn’t changed), or it’ll say there’s a connection problem to internet and a red button.

• 
  John Edgar (@springviewer) reported 55 minutes ago from Wigan, England

  @virginmedia An engineer is coming out on Friday, suppose I’m going to have to put up with 5 days of poor connection #virginmedia #poorservice

• 
  Kenneth Owen (@northernmicks) reported 59 minutes ago from Kirkby, England

  @virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened

• 
  Craig Thomas (@thecraigthomas) reported 60 minutes ago from St Helens, England

  Broadband download issues a few weeks back, now On Demand TV not working for Manifest. Ridiculous time on hold to try to get through to your team. I’m not feeling the love @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Emily (@ErHes1997) reported 1 minute ago from Timperley, England

  How can @virginmedia say "yes there's a problem in your area, we expect it to be fixed on Wednesday"... 5 days is a joke when you'll never see that money returned to you for lack of service provided

• 
  Dave Carolan (@davecarolan) reported 4 minutes ago

  @virginmedia Nope. They have now said it’s Monday but they’ve said certain days for more than a week. Currently paying for a service not being provided.

• 
  Dec Staley (@DecStaley24679) reported 5 minutes ago

  @virginmedia been on the phone And on chat since 13.00. Chat gave us a quote for renewal. But now on the phone there not doing it. And the chat conconveniently keeps going down when discussing this. Waste of time.

• 
  kasule (@wearekasule) reported 5 minutes ago

  @virginmedia ML5 Coatbridge - Any news on fixing the problem ? Thanks

• 
  stuart (@bondspice) reported 6 minutes ago

  @virginmedia That's the problem, the best existing deal. Existing customers on double what new customers have?

• 
  Kazcol61 (@Karenslate5) reported 6 minutes ago

  @virginmedia Your absolutely appalling customer services

• 
  Anup (@anuppatel1980) reported 7 minutes ago

  @virginmedia Appalled by your existing customer deals vs new. How is it that loyal customer who have been with you for multiple years get a worse deal than new. Poor! V poor !

• 
  Paula H (@Mamabear5723) reported 13 minutes ago

  @virginmedia Long time for replying? Lot's of scam messages around this issue 😒 It was off for over 12hrs then the next day, it started again 5.30pm & lasted for 20 mins losing connection intermittently. It is ok now but for how long? Dreadful service 😪 😫

• 
  Liam Woods (@LiamWoodsXxX) reported 16 minutes ago

  @virginmedia 27 years of being with NTL and Virgin and the latest renewal offer is quite frankly disgusting. I spoke with a customer advisor and despite all the benefits/discounts being applied, a £2.45 pm reduction is all that can offered.

• 
  Dec Staley (@DecStaley24679) reported 20 minutes ago

  @virginmedia Finally sorted. 4 and a half hours later. @virginmedia customer service is awful