Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 12/21/2025 17:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Bolton, St Helens, Leyland, Irlam, Warrington, Skelmersdale, Altrincham, Wigan and Chorley.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomBolton Total Blackout
United KingdomBolton Internet
United KingdomSt Helens Internet
United KingdomLeyland Internet
United KingdomLeyland Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • redjoker1999 Crypto🃏 (@redjoker1999) reported from Urmston, England

    @virginmedia I'm seriously thinking of holding my direct debit up. it MIGHT stand up in court now. time of service, against time of service PROVIDED. I'm paying for a POOR, POOR service.

  • radio_caroline Trains (@radio_caroline) reported from Haydock, England

    Virgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Wigan, England

    @virginmedia No. I don't think it's a broadband issue but it certainly has me foxed. I feel it's an Android version issue.

  • pendo86 Dan the Man 🏳️‍🌈 (@pendo86) reported from Rainhill, England

    The internet is so shockingly shit at mum’s house. Can’t even watch Netflix without it buffering every 2 minutes. Please sort it out @virginmedia!

  • Sophgrimmy_ soph✌ (@Sophgrimmy_) reported from Wigan, England

    It’s so frustrating when the internet is down for about the 500th time 😬 #virginmedia

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @saoirse_22 @SamsungUK @O2 @virginmedia It appears to be a security certificate issue but I can actually access the certificate details on my phone. So, stumped but learned how to do something I didn't know I didn't know... #JoHari

  • bigjeast John Eastham (@bigjeast) reported from Wigan, England

    @virginmedia why is your internet always dropping out in the wn3 area. 4 weeks on the bounce now. Latency and speed test are poor too.

  • Horwichbloke My name is Michael (@Horwichbloke) reported from Horwich, England

    @sinners40 @virginmedia As soon as I saw an engineer messing about with the service box in front of my house, I knew I'd be in trouble. Supposed to be a upgrade to my service. Going well isn't it!

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    So. I've now had 3 @virginmedia techies in 2 days tell me they've resolved my issue. That remains to be seen. It in no way excuses the engineer no-show 🤬🤬🤬

  • LIAMREILLY20 LIAM REILLY🌹 (@LIAMREILLY20) reported from Warrington, England

    @virginmedia Signed up with Virgin to save money, offered Sky movies for 3 months, not told to cancel myself 30 days before 3 months up, didnt need it Anyway as i had it on netflix, now have to pay double for 2 months. Very annoyed with Virgin...

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia The issue has been constant for 2 weeks. Option 2 at the second press is when calling about an account different to the one I'm calling from.

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia There are a couple of threads I've contributed to. I'll try to post the one I looked at this morning and posted the same comment I tweeted. My point is that it shouldn't be a one at a time fix.

  • SteveHaylesALAW Steve 🎗🎗 (@SteveHaylesALAW) reported from Walkden, England

    @virginmedia is there any issues in the M28 area. I have no phone or broadband but your app says service status is ok

  • MsLucyOpenshaw M S L U C Y 💟 (@MsLucyOpenshaw) reported from Bolton, England

    It’s a bloody good job I don’t rely on the internet to make a living because the connection with @virginmedia is shocking and I’d be skint. But I am skint from how much we pay for this shit internet.

  • raydeluce Ray Mondoosh De'luce (@raydeluce) reported from Bolton, England

    @virginmedia Is there an issue in area 20, no TV or Wi-Fi

  • JonGre69 Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia ****** Taliban getting WiFi signal in caves in Afghanistan and I can’t get a signal in most rooms in my ****** house

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia Sick and tired of this now. Acknowledged there was a problem, sorted it*, asked me to monitor gor a week and if not working they'll then send a man out. *still happening ffs

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Euxton, England

    @virginmedia TBF, I have been trying to get to the solution for over a week. I have other things to do you know...🤨

  • Lisa_P117 Lisa Patel (@Lisa_P117) reported from Horwich, England

    @virginmedia epic broadband, crap TiVo ... shocking my box every couple of weeks / less doesn’t work and I have to restart. The package I pay for isn’t value for money and calling up to report issues is painful, 35+ mins I was on for last time!

  • EFC26PJ Blue cladding 🍺 (@EFC26PJ) reported from Liverpool, England

    @virginmedia ABSOLUTLY ******* disgusting customer services. Just tell blatant lies and after a hr, when i try and cancel, I just happen to be disconnected. @richardbranson you're a joke and your companies rip off the British people you ******* Tory arse licking ****. 🤬🤬🤬🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MsTfue_ Ms (@MsTfue_) reported

    @virginmedia hi I made a virgin mobile account signed up for Co tract phone but I put the wrong email and miss spelt something in my email so it's not a real email? It tells me to verify my email but I can't get into the email because I miss speaking something? Help

  • simon3101 Simon (@simon3101) reported

    @virginmedia On hold for 2 hours cut off twice still not sorted absolutely shocking customer service just passed from department to department

  • narindersghir Narinder Ghir (@narindersghir) reported

    @virginmedia what's up with your expensive service. In the last week it's gone down 4 times including now! I need to leave Virgin, it never works. How do I make an official complaint as it is not fit for purpose?

  • SpahicLarisa Larisa Spahic (@SpahicLarisa) reported

    @virginmedia when is the internet outage in London W5 going to be sorted? Nothing all day… There was an enginer from Virgin working on the box outside but nothing was fixed .. pretty appalling as it happened 2 times last week too.

  • kizzie27 Kelly Scarlett (@kizzie27) reported

    @virginmedia shocking service today!! No wifi then told to pay for a booster !!!!! 17 years custom ready to head to sky!!

  • GhostedYouB Ghost (@GhostedYouB) reported

    Virgin media customer support is cancer, and so is the whole virgin media company, cancer mfers

  • neilhazellblue1 neilhazell@blueyonder.co.uk (@neilhazellblue1) reported

    @virginmedia Still not working and YOUR deadline has passed. A whole day without being able work. Your compensation scheme is not good enough. Two days before any compensation is just not good enough.

  • Ben85mcgaritty BENNY85 (@Ben85mcgaritty) reported

    @virginmedia I'm on wired I have a high ping problem aswell ..I had a new line fitted 2days ago ..I think its got to be my router or somethink is wrong with the wire they fitted

  • chrisnevo chris nethercott (@chrisnevo) reported

    @virginmedia can someone send me a link for a web chat please I cannot get intouch with the installation team and want to talk about my compensation complaint. If Alex is available that would be great

  • duncangreeneye Duncan Butterfield (@duncangreeneye) reported

    @virginmedia Email confirming Maintenance plans in this area on the 18th. Like I said... We have all had problems, just say so!