Virgin Media Outage Report in Wigan, England
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The latest reports from users having issues in Wigan come from postal codes WN5, WN3, WN2 and WN6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Liverpool, Wigan, Chorley, Leyland, Warrington, St Helens, Skelmersdale, Prescot and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Internet | |
| Liverpool |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
TV | |
| Chorley |
Wi-fi | |
| Chorley |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia My landline phone has been down all afternoon in PR25 1UJ. Have any others complained about this issue, and if you're aware of the issue, do you have an estimated time for repair. Thanks in advance.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia hi!! We're having issues calling our landline from Vodafone mobiles. Have googled and it looks like it's a porting issue. But one of your technicians has just called and talked to me like I'm stupid and told me it's not. Can you help???
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia No updated fix time, as it shows all services as green, and can't detect a problem. It asks us to phone you on 151 to do a little more "digging", but the phone line is DOWN. Oh, and the chatbot doesn't deal with landline issues apparently. Now what???
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia But on the online forum it says others have had the same problem and your technical department need to contact Sky and the line needs to be routed to you again as it's a porting issue. I can't see any other examination although I appreciate I'm not a technician.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Someone else has called me since and had said she's going to call me back and look into it. But I was just so frustrated with the way he spoke to me. I'm not one for just googling random sites but this was on one of your forums and it's the exact same issue!
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Phillip Tipton
(@mrphilliptipton) reported
from
Haydock, England
The interminable menus on the Virgin Media customer line lasted 3 minutes and 20 seconds just now, most of it being lectured on how efficient this would make my as yet unanswered call.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
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Andy Dunbar
(@Andy_Dunbar) reported
from
Liverpool, England
@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia He said it '100% wasn't a porting issue' and that he would look into it but that wouldn't be the answer. Another lady called me later on a few times and asked me to call our land line on three separate occasions and she could call back to get the times. But haven't had a call yet
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia Reported the problem yesterday after your response. Should have been fixed by 10am today apparently, but still nothing.
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michelle cunningham
(@shellc11) reported
from
St Helens, England
@virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@VodafoneUK I'm not sure... as far as I can tell it's a @virginmedia issue. But you may be able to help. No one on Vodafone can call our virgin landline. It just beeps or says the number and code combination isn't recognised.
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia how can you say you're reliable when we haven't had broadband for 14 hours with no explanation and ever increasing promises as to when resolved? Virgin Media has failed me and others in the Rainhill area. As we say in the North- shite service
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
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Graeme Bamber
(@gbam86) reported
from
Liverpool, England
@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia gross incompetence shown in L35 area today. Basically no broadband for 14 hours. No indication as to why and each hour the time of resolution extended. Not a good advert for the service. Go with Sky is my suggestion
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob
(@rab7319) reported
@virginmedia **** up from the start lots of greedy ******* now scamming people with inflated prices I'll just wait till its on a streaming platform 🤔 only priority was touts
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Michelle D
(@Hobbit_Girl) reported
@virginmedia WHAT THE ACTUAL **** How have you sold out @virginmedia @O2 when your app has been down all day? You have prioritised the touts and bots - not your customers
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Rick Fulton
(@RickFulton1) reported
Four hours the wi-fi has been down now @premierinn Checked @virginmedia and they have no outages so what’s going on?
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🟣 Tristan Griffiths #ImTristanG
(@ImTristanG) reported
So looks like for some reason there was issues with our @virginmedia DIRECT DEBIT, meaning the service was suspended, So paid by card & told connected in 10mins - 3 hours, but then got emailing chasing payment (AFTER PAYING) and no resumed services! #BadCustomerService #FAIL
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Annmarie Noble
(@annmarienoble23) reported
@virginmedia The repair was carried out this morning, it was a faulty connection outside. All working again now although the WiFi seems patchy having cut out twice in a short time. I'm wondering if I'm entitled to compensation as been without services for more than 48hrs?
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Luke Symonds
(@amazedarkwolf) reported
So now because of virgin media big mistake a worker has checked the damage and has said it will take up 2 a week to be fixed so my streaming schedule has been ruined for a week so see you guys in a week time #furious #annoyed
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only a number
(@craig_cw73) reported
@virginmedia Im guessing NONE of your customers (virgin) got tickets through the App as it was down before the sale even started!
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Jeremy Rabinovitch
(@jezrab) reported
@virginmedia How have you sold out when everyone seems to have been frozen out all day. I will be making a complaint to @Ofcom about this.
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Simon Smith
(@smithydude70) reported
@virginmedia Utter bullshit. The damn site has been unattainable all day! Sold out my arse!
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Victoria Hart
(@VFarrell30) reported
@O2 All day been trying via Virgin Media and had Bad Gateway error message 🙄