Virgin Media Outage Report in Wigan, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Bolton, Chorley, Warrington, Leyland and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout | |
| Bolton |
Wi-fi | |
| Liverpool |
Internet | |
| Chorley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Dan Cross
(@dancross88) reported
from
Haydock, England
Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
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Jeff Griffiths
(@UBuildmain) reported
from
Atherton, England
@virginmedia Thanks virgin media for putting my bill up yet agin with out any prior warning. Messaged and still no reply shocking customer service 🤬
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Karl Robinson
(@KRobbo1982) reported
from
Liverpool, England
@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
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Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
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Chris Phelps
(@ChrisPhelps78) reported
from
Urmston, England
@virginmedia 14 year customer M41 area Manchester. New router Monday internet dropping around Tea time (350meg). Engineer yesterday new boosters and I’ve had to buy a ether switch as told it’s my cctv no it’s not. Let’s hear the PR BS I want a proper refund!!! #virginmedia
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
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aisha
(@aish_a_) reported
from
Bolton, England
@virginmedia I’m also sick of calling this number being told to press 1 then 2, when I get past 1 it asks for the account number no option to speak to a real person can I just get the phone number to speak to a real person who will help me
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Chris Phelps
(@ChrisPhelps78) reported
from
Urmston, England
@virginmedia No area problems I am at a lose I’m tech savvy and rather sort myself but if I can’t or your engineers I give up.
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Manchester Tart
(@Manchester_Tart) reported
from
Urmston, England
@virginmedia get off the internet, I want to use the house phone! #virgin #down
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Shaunna
(@tiny_mischief) reported
from
Risley, England
@virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia You replying like this is extremely poor customer service. You are insinuating I have been disconnected when I simply want cancel my account. **** it I’ll cancel the direct debit and just leave the country. @Ofcom
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
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bobby
(@BobbyBattersby) reported
from
Chorley, England
@ITV gone down on @virginmedia
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
2nd attempt to cancel my account and @virginmedia hang up again. I requested to raise a complaint and they hang up! @Ofcom will be contacted. (Seen as you’re not allowing a consumer to raise a complaint)
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Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia @Ofcom I now have a recording of the last advisor who I spoken to... terrible terrible service and I will not ever return to @virginmedia. What a waste after 20 years of being with you. What a shame, I will send the recording to @ofcom and cancel the direct debit 👍🏻
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Geoff Parkinson
(@GeoffParkinson6) reported
from
Tyldesley, England
@davetherave103 @JusticeCraig @virginmedia It’s bad customer relations that’s seeing customer leave for Sky to many outrages on virgin
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David Monaghan
(@Dave_mona) reported
from
Walkden, England
So after being told by the customer service guy at @virginmedia I would receive a free PS4 I have had to make a complaint only find out I was put on the incorrect contract that didn’t include a PS4. 😡@richardbranson i should of stayed with @SkyUK
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alice Thompson
(@A_Thompson1994) reported
@virginmedia on hold for 45 mins. I finally speak to someone and they put me on hold to check something. Five minutes later they hang up. Can anyone help me? #urgenthelp
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gary jenkins
(@GaryGazzjenks) reported
@virginmedia Also I am paying for the fast 500mb service but at times get an unbelievably low of under 2 mb. I have checked all leads are connected properly and tight. I have moved the hub so it's not obstructed. I have tried removing the 2.4 gb option. I have tried everything but nothing
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Sky Rocket Tips
(@SkyRocketTips) reported
@virginmedia @19stacey83 This service is absolute trash WiFi on and off every 3 mins been like this for weeks can’t get through to anyone service checker saying everything is fine
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Sʸɱ°ɲ ¯\_(ツ)_/¯
(@szesc) reported
@virginmedia Hi, I have submitted a complaint and notice to cancel broadband and mobile accounts. Moving BB to TalkTalk at £14pcm (6mth) then £28pcm for 150mbs, instead of your £39.50 for 50mbs. Mobile moving to Three with 30gb data for £14pcm. 50% more than with @virginmedia
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London Dating Coach
(@RNewDatingCoach) reported
@virginmedia No one ever answers the phone and there is no queuing system. Even my complaints won't send. How can I leave Virgin or get my problem fixed?
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gary jenkins
(@GaryGazzjenks) reported
@virginmedia This has been happening for a long time and I constantly have to re boot my hub or just wait for it to come back on...this is obviously unacceptable Please can you help ?
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Harpreet
(@hkaur319) reported
@virginmedia having serious internet issues and cannot get through to your help lines. Please advise keep being booted out of work meetings 🤬🥶😭
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Tim Morris
(@TimMorris) reported
Nice to be kept on hold for more than an hour, pushed between three teams and then hung up on, with no resolution and no idea when my internet will be connected because of @virginmedia’s scheduling issues.
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Stacey Mcintyre (Sam McIntyre)
(@19stacey83) reported
@virginmedia I’ve restarted it twice today. My neighbor having same issues so it’s not my hub it’s the service and you have just put the price up, it’s not good enough
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Nihal Singh Matharu
(@NihalMatharu) reported
@virginmedia the worst service ever been on call for past 2 hours no answer still on hold no one answering chat service pathetic service the worst of all I'd rather be with @SkyUK