Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 12/04/2025 21:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Skelmersdale, St Helens, Liverpool, Bolton, Leyland, Chorley and Warrington.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Total Blackout
United KingdomWigan Internet
United KingdomSkelmersdale Internet
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomBolton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • shazzawarrior18 Sharon Wilmot (@shazzawarrior18) reported from Bolton, England

    @virginmedia Still the same issue had another text update to say all fixed but it's not still nothing #notimpressed

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me

  • Phil_Donoghue1 Phil Donoghue (@Phil_Donoghue1) reported from Leigh, England

    @virginmedia Shameful… latest update, we hope to resolve the issue by 4pm tomorrow! That’ll be over 24 hours down and you’ll still expect your money! Awesome service 👏🏻👏🏻👏🏻

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.

  • Phil_Donoghue1 Phil Donoghue (@Phil_Donoghue1) reported from Leigh, England

    @virginmedia you literally must be THE most unreliable failing ISP in all the land… Yet another outage which you laughably call “improving our network” and you’ve never provided even half the speed we pay for. About time OFCOM held this company to book!

  • Krys_yogi Ada Yoga🧘🏾‍♀️ (@Krys_yogi) reported from Liverpool, England

    @virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything

  • miteamshirts Chrissie Fuller (@miteamshirts) reported from Chorley, England

    Re Virgin Media Live TV outage. Internet still working as is Netflix, Amazon Prime and My Recordings. Catch-up/binge day!!

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment

  • Krys_yogi Ada Yoga🧘🏾‍♀️ (@Krys_yogi) reported from Liverpool, England

    @virginmedia you guys are really ***************. What's with the network outage?? Please fix this!

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?

  • Lanky2711 Mike Long (@Lanky2711) reported from Urmston, England

    @virginmedia your service is crap 💩 internet down, tv down trying to work! You should pay for my McDonald’s as it’s the only place I can get on line to work.

  • AndyDaley Andy Daley (@AndyDaley) reported from Roby, England

    @eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now

  • sarahnuge sarah nugent (@sarahnuge) reported from Roby, England

    @virginmedia Liverpool not working either, can’t even access website or phone

  • shazzawarrior18 Sharon Wilmot (@shazzawarrior18) reported from Bolton, England

    @virginmedia Yep shows outrage and estimated fix time which varies then text and email to say fixed but still nothing had 15 messages to say fixed one a few seconds ago but it's not and still showing outrage on the app hard to check this when no services very disappointed with the service

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jessica_calvey Jessica Calvey (@jessica_calvey) reported

    @virginmedia how can I get support this evening for a Broadband connection issue? My account details have been locked out and so the call centre are refusing to help me, but I cannot be without internet.

  • bhoab67 Robert scott (@bhoab67) reported

    @virginmedia Fed up chasing after people, just want the service a pay enough money for to be working , can understand there being issues but to still be having them after over a week is a disgrace

  • samb1729 Sam B (@samb1729) reported

    @virginmedia Your status page reports that there is no issue, so there is no option to register my loss of service.

  • lazy__goth Tiffany (@lazy__goth) reported from Bristol, England

    @virginmedia No, it doesn’t, and the internet goes down again within hours, usually in the evening when I presume there’s high usage. We’re in a loop - report issue, told issue is resolved, issue happens again.

  • ronniepatel1988 Ronnie Patel (@ronniepatel1988) reported

    @virginmedia my internet has been intermittently dropping all the time over the last few months and I think the hub may need replacing. How do I go about getting support, it is pretty frustrating to get anything done tbh..

  • StefFranklin Stef..♡ (@StefFranklin) reported

    @virginmedia When I do this, it just lets me know there is an issue, my wifi came back for 1 hour and a half until it’s cut out again

  • dstevensonart david stevenson (@dstevensonart) reported

    @virginmedia hello can you cud k my area for faults? Your site said their was one and now says there isn't but I still have issues

  • F67Sue SueF67 (@F67Sue) reported

    @virginmedia is there a problem with Netflix on Virgin media. Haven't been able to watch anything for a couple of days now. All other channels are fine including Amazon prime

  • ClaireKavanag19 Claire Kavanagh (@ClaireKavanag19) reported

    @virginmedia Will really need to reconsider being a virgin media customer.

  • ClaireKavanag19 Claire Kavanagh (@ClaireKavanag19) reported

    @virginmedia Thank you. Tried that and got no where. Been a loyal customer for 25 years and also an O2 customer yet I have to fight to get discounts and very small discounts at that yet other people are offered very large discounts up to £100 a month off their bills.