Virgin Media Outage Report in Wigan, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Leyland, Liverpool, St Helens, Chorley, Warrington and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Internet | |
| Leyland |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout | |
| Bolton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Mrs K E
(@Kimbow21) reported
from
Bolton, England
@virginmedia I’m not bothered now we have left . The guy who answered the phone couldn’t be less interested . Every thing he was saying was on a card . He was very un professional and didn’t understand English fully . So he can’t be bothered to help I can’t be bothered .
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aisha
(@aish_a_) reported
from
Bolton, England
@virginmedia u sent me a new router like a month ago and this connection is SLOWER than the router that was over 10 years old I’m basically sat on top of it and I’ve never experienced slower WiFi
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia hi can you help me sign in been trying to contact customer services for over 2 hrs tonight
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aisha
(@aish_a_) reported
from
Bolton, England
Virgin media is so ******* SHIT sick of this life
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Allen Smith
(@allensmith566) reported
from
Bolton, England
@virginmedia Engineer came and replaced my box. Excellent service and I am a happy customer 👍
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Alison Hesketh-Holt
(@Alison_hh) reported
from
Leyland, England
Absoloutley disgusted with @virginmedia been on hold for 2 hours - I'm an existing customer and one agent has hung on me!!! I want to discuss my existing contract with them. How the hell are you supposed to speak to the complaints department or a manager in charge!
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
Aaaaand @virginmedia broadband is down again. Useless.
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richard caines
(@rick300) reported
from
Leyland, England
U know it’s bad when the internet on ur phone works better than @virginmedia internet been off now for over 5 hours in leyland
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Graham Edgington
(@GrahamEdgington) reported
from
Bolton, England
@virginmedia receive a final account for £63 and that would be the end of things. The final account never arrived however the outstanding account has been passed to BPOB collections who bumped it up to £269.96. I have paid the account off, so sincerely hope that Mr Branson 1/3
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Shaun
(@shaunbentley) reported
from
Atherton, England
@virginmedia Trip haziest outside my house cables running to next door which were supposed to be temporary, unstable service, rattling router, some of these issues have been resolved. Others haven’t. I’ve asked for final response but no one will talk to me about this.
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JoelJelen
(@JoelLJelen) reported
from
Liverpool, England
@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
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Neil
(@spuddy1878) reported
from
Liverpool, England
@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.
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Graham Edgington
(@GrahamEdgington) reported
from
Bolton, England
@virginmedia My Mother in law recently went into care with the late stages of Alzheimers and as power of attorney of her affairs I have tried to cancel her phone contract however your customers service did not want to know. They marked the file closed and said I would 1/3
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia Hi it’s media service I cannot set up an account please help
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Tracey Brooks
(@textmaniaa) reported
from
Bolton, England
@virginmedia what's the point in sending a letter stating if yr service hasn't resumed by 5pm ring this number. When they shut at 5pm. Poor service again from virgin media. Nearly 8pm and still no tele or broadband. What a joke of a company.
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice
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Rian Murray
(@rian951) reported
from
Westhoughton, England
@virginmedia Well unless you can help with a booster - customer services wanted £360 for an EE one! Most other providers offer WiFi Calling!
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kimberley Goodinson
(@Kimbow21) reported
from
Bolton, England
@virginmedia I’m disgusted I’ve been a customer for 15 years and more . You’ve put the price up by £20. The very unhelpful person on the phone offered me a £2 discount . Disgusting back to Sky .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Breezy
(@PETEBREEZY) reported
8 days after raising a formal complaint to @virginmedia and still no contact. An urgent issue going totally ignored. Great
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ken h 96.5%
(@kennyhd) reported
@virginmedia Take notice; if I do not get a written response to my email, clearly stating and confirming the cease date as 11/2/22 and a final DD of circa £25.20, by the 8/2/22 I shall inform my bank and cancel the DD. Virginmedia do not have the right to overcharge on a DD. My MP is aware.
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Zoey Mermigki♦️
(@Lifeits3lf) reported
@virginmedia Couple of days ago. I did it fix things for an hour or two but then it goes back to these speeds.
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Peter Brown
(@pedropeter) reported
@virginmedia I’ve tried that number relentlessly for four days!!! Your company are an absolute joke! Shocking service and can’t WAIT for the day I can FINALLY cancel my contract!!
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Wordsmith Services
(@WordsmithJacky) reported
@virginmedia No we can’t it says that there are problems in our postcode, but no estimated fix time, and this has been going on for over five days now. Please advise as to fix time, as this is causing us a great deal of problems with working from home et cetera. Thank you.
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✌Tonicha✌
(@Tonichaxxx) reported
@virginmedia And yet I saw the call offers on your social media, must have been another technical difficulty given you have so many. So what are the current response times for the text and phone service? Baring mind I am still trying both with no luck.
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pa1189
(@pa1189) reported
@virginmedia Speedtest on iphone, macbook, wireless. Downdetector says Chingford E4 has trouble.
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Paul
(@Flexicoder) reported
Love it, cancel Virgin Media, they take one last payment. Funny they take the money straight from the bank, but send me a cheque. Technology is amazing
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Tracy Woodley
(@TracyWoodley4) reported
@virginmedia @mizznansea I'm the same been tryingto speak to somebody for 10 days now got put on hold then they hung up its disgusting don't mind taking our money but can't answer the phone also had £40 put on my phone bill trying to actually speak to @virgin media very poor customer service
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Shel F-K
(@nats_ford) reported
@virginmedia I am speaking to you. This is not my fault. I have the proof. How about you get someone from your cancellations team to call me to cancel. Every time I call I get passed from team to team trying to give a better deal. This shoddy service and you wonder why people want to leave?