Virgin Media Outage Report in Wigan, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Wigan come from postal codes WN3, WN2 and WN5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Warrington, St Helens, Bolton, Liverpool, Prescot, Wigan, Chorley, Leyland and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| St Helens |
Internet | |
| Bolton |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Bolton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
-
Dave Tarleton
(@davetarl) reported
from
Liverpool, England
@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
-
Elisa Narborough
(@elisanarbs) reported
from
Warrington, England
@virginmedia no internet for two hours now: Wifi light green and base light is flashing green, service status in wa1 area said no known issues, please help!
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.
-
James Read
(@JamesRead78) reported
from
Wigan, England
@virginmedia need to chat with someone about lowering my bill £100 per month is getting ridiculous! Tried using the chat function on the app but it's not working
-
Mrs K E
(@Kimbow21) reported
from
Bolton, England
@virginmedia I’m not bothered now we have left . The guy who answered the phone couldn’t be less interested . Every thing he was saying was on a card . He was very un professional and didn’t understand English fully . So he can’t be bothered to help I can’t be bothered .
-
Victoria. 🐝
(@baabaa89) reported
from
Bolton, England
@virginmedia appalled at the service I’m currently receiving from your customer service rep on the phone. If she calls me “m’am” one more time, I might cry. Her attitude stinks.
-
Be Strong Daz
(@BeStrongBolton) reported
from
Bolton, England
@virginmedia an absolute shambles broadband service for the last 3 weeks and not scheduled to be fixed until 9th Sept 2019.
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.
-
aisha
(@aish_a_) reported
from
Bolton, England
Virgin media is so ******* SHIT sick of this life
-
Wiganpierpromo
(@WiganpierprAnne) reported
from
Wrightington, England
@virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.
-
Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
-
Denis Cudahy
(@cudda69) reported
from
Horwich, England
@virginmedia absolute joke cancelled my contract beginning August because of issues ever since its been installed, looked at at my bill I'm still being charged, all equipment in a box so it's not used you have signed me up again for 12 month WTF #jokers
-
Alex Downes
(@flux_blair) reported
from
Liverpool, England
Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks
-
aisha
(@aish_a_) reported
from
Bolton, England
@virginmedia u sent me a new router like a month ago and this connection is SLOWER than the router that was over 10 years old I’m basically sat on top of it and I’ve never experienced slower WiFi
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
-
Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
-
NYPD Blue
(@CRMann78) reported
from
Liverpool, England
@virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks
-
kimberley Goodinson
(@Kimbow21) reported
from
Bolton, England
@virginmedia I’m disgusted I’ve been a customer for 15 years and more . You’ve put the price up by £20. The very unhelpful person on the phone offered me a £2 discount . Disgusting back to Sky .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Spencer Chuzzlewhit
(@SChuzzlewhit) reported
@virginmedia for the love of god. I’ve had a problem on my account for 21 days Now. I’ve made over 40 phones calls to resolve this and keep getting call centres in the Philippines. Well **** YOU…..my direct debit is now cancelled and I’m going to @skytv
-
Catherine Hughes
(@CatThunder) reported
@virginmedia It was the text service that keeps ending the chat as resolved even when you’re halfway through complaining about the last few times so no, I don’t think you do appreciate it.
-
el psy kongroo @ endwalker beaten
(@w0rldofswords) reported
Just want to say to all my UK peeps. Don't get @virginmedia. Literally the worse when it comes to customer service and the quality of their product. Garbage.
-
Chinny
(@davisoufc1) reported
@virginmedia Your customer services, sack the bot, poor broadband signal, like none, a message from online bot, we will contact you within 48 hours, then sent an email, which stated please allow up to 28 days for us to contact you. Meanwhile nothing is working??????
-
dear ekin-su
(@kaikaeya) reported
WHAT THE HELL IS YOUR PROBLEM SERIOUSLY @virginmedia
-
Amanda McLoughlin
(@moleseymummy) reported
How am I supposed to communicate with @virginmedia ? The WhatsApp messages just keep transferring me back and forward to different departments. The phone operators transfer me and then cut me off. No answer to emails or complaints! SHOCKING Customer Service! #rant
-
Robbie
(@ToffeeScot) reported
@virginmedia my box isn’t working. Constant green flashing lights and can’t connect to the internet. Tried a reset and still nothing. Issue?
-
Vonvon
(@Vonvon11113394) reported
Virginmedia are a joke I want full refund since joining as all my problems have been due to faulty connector which nobody picked up on . Don’t join virginmedia I’m on hold now again 40 minutes +can’t get through to no one 😡😡😡😡😡😡😡😡😡😡
-
Ben hall
(@Wiseguybenny) reported
@virginmedia (against my better judgement) signed up for your services to a door to door salesman last week - of course proving to be a nightmare!! ofnl issues meaning install can’t go ahead before my current ISP terminates services. Great when wfh!
-
♍︎
(@ElliotRudd) reported
@virginmedia it’s impossible to get through to a human on your customer service line! Ordered a broadband package over a week ago and still have not received it. Please advise.