Virgin Media Outage Report in Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN3, WN5 and WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Skelmersdale, Bolton, St Helens, Warrington, Chorley, Liverpool, Prescot, Wigan and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Skelmersdale |
TV | |
| Bolton |
Internet | |
| St Helens |
Internet | |
| Warrington |
Internet | |
| Chorley |
Internet | |
| Bolton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia Can you check that I will be receiving a credit on my next bill as it has been down since Friday afternoon and I don’t think it will be fixed by 12pm today, I think that time will get changed again.
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Adam
(@agarnett) reported
from
Wigan, England
@virginmedia Is there any way to tell if there are signal issues in your area? This says i should get 4g indoors and outdoors, i dont though i can barely access mobile internet from my house. Last 3 months have been awful
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Ducky 🇺🇦 🎃 👻
(@duckyblog) reported
from
Tyldesley, England
@virginmedia Issues with all VM services in my area says expected fix by 4:40pm today.
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia my internet has been down since Friday afternoon. I was told it would be fixed in 24 hours, the time has since changed and is currently at 8pm this evening. I work from home so need my internet back up and running before Monday morning. This is disgraceful
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia I first informed Virgin Media that my internet was down via online chat on Friday afternoon. Will this have automatically been the time when my loss of service was registered as at the time the advisor said it would be fixed in 24 hours?
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dannyWAFClannon
(@DannyLannon) reported
from
Wigan, England
@Louisewafc @virginmedia Nice of Stoke fans turn up to support us
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kevin.james
(@pillbo01) reported
from
Bolton, England
@virginmedia That number is a automated response not a customer service agent and an utter waste of time
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Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia See thread above, nothing changes except the time of the estimated fix. It must be very localised as not everyone in my area is affected. So if it is damaged cables, I haven’t seen anyone out repairing them over the weekend, it’s a joke
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phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia 2/2 who can I speak to as it was working fine on Friday until the issues that were nothing to do with me happened, so don’t see why I should now pay for a technician
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Liz Tuite
(@tuite_liz) reported
from
Atherton, England
@virginmedia I looked and that says it’s from the day I registered the total loss of service which was yesterday but really it should be from Friday afternoon when I did the online chat. If I DM you can you check?
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Capitã Nat
(@NatashaVic) reported
from
Liverpool, England
@virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.
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kevin.james
(@pillbo01) reported
from
Bolton, England
@virginmedia No as you person on 150 said you do not have a customer service that I could talk too. Your engineer said it was a fault at the box in street so I don’t know when it is fixed. But it’s not improve in the last month
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jake Barnes
(@JakeBar66365454) reported
@VirginMediaNews Is it Virgin Media 3's position that there is only one opposition party in the Dail? Two separate Sinn Fein spokesperson's on the same topic? Getting as bad as RTE news. Get a grip.
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chris henry
(@chrishenry88) reported
@virginmedia it seems connection is so bad you can’t see my tweets , that’s the only conclusion I can draw , after all I’m sure you wouldn’t ignore me .
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Dr. Justin Brummer
(@justinbrummer) reported
Possibly the worst customer service ever @virginmedia avoid this rubbish company @richardbranson @albrummer
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Dr. Justin Brummer
(@justinbrummer) reported
Possible the worst customer service ever @virginmedia avoid this rubbish company @richardbranson @albrummer
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Liam
(@Liamtish) reported
@virginmedia Alright, its none of these basic things. I need a new hub and an engineer. Please don't tell me to check the basic trouble shoot pages that tell me to reset the router. This is an actual fault.
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Ibi
(@ibi2001uk) reported
@virginmedia Your competitors use SM to sort out their customer issue. Yet here you are saying you don’t have access to complaints raised on your system. What is the point of the SM account then (win new customer and then treat them badly like existing ones?)
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Popular_leopard
(@LeopardPopular) reported
@virginmedia why don’t you just admit you have terrible WiFi and drop all this “best WiFi in uk”. It’s bullshit
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Ibi
(@ibi2001uk) reported
@virginmedia I did on Friday and one of the manager refused to do the needful so I have to wait for another call. I doubt if I’ll ever recommend you guys due to the terrible customer service. Nobody takes charge of a problem rather they pass customer from pillar to post
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Martin Rands
(@martr101) reported
@wurzelm74 @virginmedia I've had the same problem, but recently it's been much better. Too many people working from home? Some streets, only Virgin has the high speed optical cable, so only alternative is 5mbps #monopoly on hi-speed?
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Richard Atkin
(@RichardAtkin1) reported
@virginmedia It has just happened again. Message says lost connection. This is TOTALLY UNACCEPTABLE. Please arrange a time with me for an engineer to come out. You are getting over 100 pounds a month for a service that is not up to scratch. It is also amazing how many of my pupils and 1/2