Virgin Media Outage Report in Wigan, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Bolton, Leyland, Chorley, Warrington and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Liverpool |
Internet | |
| Bolton |
Internet | |
| Leyland |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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PV
(@pven91) reported
from
Liverpool, England
@virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.
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Sonia
(@soniaagnew1) reported
from
Liverpool, England
Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned
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Dave Kelly
(@davekellydj) reported
from
Liverpool, England
@vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia Like I said I registered for updates over the weekend and never got any.
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing
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Ian Dugdale
(@IDugdale) reported
from
Urmston, England
@virginmedia Service in the M41 has been appalling for months and the local Facebook group is full of complaints, don’t see any of your customers charging @virginmedia for the inconvenience.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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Sam Rogers
(@8ballSambo) reported
from
Walkden, England
@virginmedia Hi, any reason my internet is down (M38 postcode) been down since early this morning cheers
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service
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Linda
(@lindabeard51) reported
from
Wigan, England
@virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why
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Jon Samuel
(@djleumas) reported
from
Urmston, England
@virginmedia shockingly bad customer service for the last 3 days trying to sort an issue with 2 different orders and being told for 2 of those days that we don’t exist. Now means we have missed out on the deal we really wanted. Please can our issue be sorted.
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Steven Woodside
(@woody0702) reported
from
Bolton, England
@virginmedia why does your broadband never work between 5am and 7:30am in #Farnworth Surely this a poor service as things are not never working... If there are works why does your website never update to say so
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Amanda
(@Amandaajxx) reported
from
Westhoughton, England
@emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
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Amanda
(@Amandaajxx) reported
from
Westhoughton, England
Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hells
(@Hellsbells914) reported
@virginmedia my 88 year old vulnerable aunt has a problem with her phone line.she cannot call cos the line is faulty. She doesn’t use the internet. She has no means of communication now. Who can I talk to to sort urgently?
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Emma Jude Harris
(@HeyEmJude) reported
@virginmedia I still don't have service and it has been nearly three weeks. Every day when I check service I'm told there's another issue and I'll have service by the next day. Now I'm on hold to leave Virgin and I can't even get through to anyone to cancel my account.
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Lindsey Butterfield
(@lindseysbutter) reported
@virginmedia You disconnected my phone but I can’t get through to you to get it reconnected. I sent a complaint through over a month ago and not had a reply
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Ｍａｋａｖｅｌｉ
(@makbadat) reported
Exetremely disappointed with @virginmedia service received. 4 calls with hold times averaging 40mins with painful hold music. Supposed to have broadband installed on 25th Nov but now moved to 22nd Dec. Promised callbacks from supervisor but no response. Disgrace!
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Fran 🌈
(@LeonieFrancesca) reported
@virginmedia @YodelOnline care to explain why our new router has supposedly been delivered 20 houses down despite us being in for its delivery... And yet when we've gone to get it from out 'neighbour' as you put it they don't have it?
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jennifer thornbury
(@jenthornbury) reported
@virginmedia Not working
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Spiders and Milk
(@spidersandmilk) reported
@virginmedia Service has always been slow and some days doesn't exist at all! No one on your CS team are able to help and the last call I was on hold for nearly a hour just to be hung up on. We pay top price for the best speed possible yet spend most of our time waiting on pages to load!
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Sinead Carter
(@SineadCarter5) reported
@VirginMediaIE @virginmedia getting absolutely nowhere with your horrendous customer service. I have wires running across the front of my home and am not a virgin media customer. I want these wires removed or alternatively moved out of sight asap.
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Zoe Humphries
(@ZoeHumphries1) reported
@virginmedia Absolutely shocking!! Internet been done for a week now, on hold for 40 mins to be by someone they ‘couldn’t help me’ because I’m not the account holder... for 7 years you’ve quite happily taken my money as the acc holder. I’ve even moved house as the account holder!
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Craig Dyer
(@craigdyer) reported
@virginmedia Problems back in area 22, drop outs and only getting 30mbps when I should be on gig1