Virgin Media

Virgin Media Outage Report in Wigan, England

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The latest reports from users having issues in Wigan come from postal codes WN6, WN3 and WN2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wigan, England 02/18/2026 17:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Bolton, Liverpool, St Helens, Warrington, Skelmersdale, Wigan, Prescot, Altrincham and Leyland.

Loading map, please wait...
City Problem Type Report Time
United KingdomBolton TV
United KingdomLiverpool Phone
United KingdomSt Helens TV
United KingdomWarrington Internet
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

  • jjools4bob Jools 4 (@jjools4bob) reported from Liverpool, England

    @virginmedia @Rylan No the thought of seeing him makes my blood boil and my ears ache.Yes I am a virgin customer not happy with this shit.

  • Amymariehughes1 Amy Hughes (@Amymariehughes1) reported from Walkden, England

    I hate @TalkTalk so much. I wish @virginmedia didn't cost so much.. at least they don't put the phone down on people when their customers want to speak to the manager!!! FUMING!!!!

  • Dave_mona David Monaghan (@Dave_mona) reported from Walkden, England

    So after being told by the customer service guy at @virginmedia I would receive a free PS4 I have had to make a complaint only find out I was put on the incorrect contract that didn’t include a PS4. 😡@richardbranson i should of stayed with @SkyUK

  • amynaylorr AmyNaylor (@amynaylorr) reported from Liverpool, England

    @virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network

  • tiny_mischief Shaunna (@tiny_mischief) reported from Risley, England

    @virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home

  • dancross88 Dan Cross (@dancross88) reported from Haydock, England

    Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.

  • ChellyMat Michelle Mattos (@ChellyMat) reported from Liverpool, England

    @virginmedia Yeah we’ve been a customer for years, I know how to do that. The issue was that we got a new package (router, TiVo, landline) that got installed on Saturday afternoon, and by Saturday evening the package was cancelled for no reason

  • aish_a_ aisha (@aish_a_) reported from Bolton, England

    @virginmedia I’m also sick of calling this number being told to press 1 then 2, when I get past 1 it asks for the account number no option to speak to a real person can I just get the phone number to speak to a real person who will help me

  • ChrisPhelps78 Chris Phelps (@ChrisPhelps78) reported from Urmston, England

    @virginmedia so you have deleted my tweet about the shocking service in the M41 Manchester Area great customer service to a 14 year customer. 350meg is worse than 200. I want a refund and not a joker telling me to reset my router #virginmedia

  • ChrisPhelps78 Chris Phelps (@ChrisPhelps78) reported from Urmston, England

    @virginmedia guys virgin is down M41 manchester useless don’t give me restate the router I work in the industry. 350meg is worse than 200 that’s with boosters and poweline adapters #virginmedia

  • GemlouHughes Gemmalouise Hughes (@GemlouHughes) reported from St Helens, England

    @virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net

  • CllrMichaelHaw Councillor Michael Haw (@CllrMichaelHaw) reported from Eccleston, England

    @stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]

  • GeoffParkinson6 Geoff Parkinson (@GeoffParkinson6) reported from Tyldesley, England

    @davetherave103 @JusticeCraig @virginmedia It’s bad customer relations that’s seeing customer leave for Sky to many outrages on virgin

  • ChellyMat Michelle Mattos (@ChellyMat) reported from Liverpool, England

    @virginmedia Anyways, your engineers are great, especially Robbie who came out to help us last minute. Still don’t know why our contract was randomly cancelled but we’re expecting more info on Tuesday or something, so I’m not gonna fuss about it on Twitter 💙

  • sween007 Andrew Sweeney (@sween007) reported from Walkden, England

    @virginmedia @RAWKnights7 I am sick of the Broadband dropping, supposed to be on 100 super fast fibre, but it slows down all the time, thinking of leaving for another provider

  • Manchester_Tart Manchester Tart (@Manchester_Tart) reported from Urmston, England

    @virginmedia get off the internet, I want to use the house phone! #virgin #down

  • tiny_mischief Shaunna (@tiny_mischief) reported from Risley, England

    @FreelanceFee @virginmedia Oh don’t get me started on them. Relentless issues. But I’ve learnt if you kick up enough fuss on social media they’ll do anything to shut up you

  • CllrMichaelHaw Councillor Michael Haw (@CllrMichaelHaw) reported from Eccleston, England

    @stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.

  • ChrisPhelps78 Chris Phelps (@ChrisPhelps78) reported from Urmston, England

    @virginmedia 14 year customer M41 area Manchester. New router Monday internet dropping around Tea time (350meg). Engineer yesterday new boosters and I’ve had to buy a ether switch as told it’s my cctv no it’s not. Let’s hear the PR BS I want a proper refund!!! #virginmedia

  • ljonesljones14 BIG EARS Mum to George & Daisy (@ljonesljones14) reported from Liverpool, England

    @virginmedia sick and tired of red button not working, message comes up on screen App temp unavailable try again in a few minutes happening all the time for days on end Virgin going down the pan always something not working & still paying for services we cannot access

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dirkdiglett00 Dirkdiglett00 (@dirkdiglett00) reported

    @virginmedia Reset the hub 3 times. Still ltge same issue. I've followed all the usual trouble shooting tips on your website - the Internet is still not working!

  • dirkdiglett00 Dirkdiglett00 (@dirkdiglett00) reported

    Ive had more issues with @virginmedia broadband in the month I switched over than I had in over 4 years with @bt_uk. Devices not connecting. Devices being disconnected for no reason, and the router showing a white light but the actual Internet connection not showing. Piss poor!

  • WiggStar84 David Wigglesworth (@WiggStar84) reported

    @virginmedia No, it doesn't give you the option to speak to someone, it sends you a txt which leads to troubleshooting but as they can't connect to the hub it says it will send an engineer out. A workman has cut through the cable so I need to know the engineer will be able to fix that

  • jenniempolitics @jenniempolitics (@jenniempolitics) reported

    @virginmedia I’m aware of that however as she’s not in the UK currently she doesn’t have access to her mail. Virgin stopped her SIM working. We didn’t ask for a new SIM. I’ve got her a SIM from a company here in France. I want to cancel the account but not access it to cancel because it’s 1/

  • tugahugo Hugo Santos (@tugahugo) reported

    @Gucci_luvs_food @virginmedia I just spend over an hour on live what's app chat to find out I was discussing someone else's account. Lodged complaint but can't upload the chat, 18 months of hell.

  • RickyLiPhoto RL Photography (@RickyLiPhoto) reported

    @virginmedia It doesn't have the estimated time. That's the problem. I don't understand why we don't get auto compensation when there are intermittent issues as it is still affecting my work. How is it fair that you take my money every month and not providing a reliable service?

  • Alio45 Alan Watson (@Alio45) reported

    @virginmedia problem still not resolved after 3 weeks and hours on the phone to CS

  • patientME_HD PatientME (@patientME_HD) reported

    @virginmedia I don’t know how many times I’m going to have to call or complain to get you to fix my broadband #fedup #poorbroadband #ofcom

  • ChappyUnhappy Unhappy Chappy (@ChappyUnhappy) reported

    @virginmedia Well I’ve just been on the phone to customer services (I have the call recorded) and I was told that my guaranteed half speed needs to be connected by Ethernet? I was told this was in the terms and conditions - when i asked exactly where I was told oh I just told it to you now…

  • pmecky1 paul metcalf (@pmecky1) reported

    @virginmedia no matter how many times I reset my virgin go password it still won't log me in and your phone support is no help!