Virgin Media Outage Report in Wigan, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 04: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Skelmersdale, St Helens, Liverpool, Bolton, Leyland, Chorley and Warrington.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Bolton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
-
Grolshy
(@JonGre69) reported
from
St Helens, England
@virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡
-
Ben Morley
(@Benmorley23) reported
from
Warrington, England
2nd attempt to cancel my account and @virginmedia hang up again. I requested to raise a complaint and they hang up! @Ofcom will be contacted. (Seen as you’re not allowing a consumer to raise a complaint)
-
Jon Samuel
(@djleumas) reported
from
Urmston, England
@virginmedia shockingly bad customer service for the last 3 days trying to sort an issue with 2 different orders and being told for 2 of those days that we don’t exist. Now means we have missed out on the deal we really wanted. Please can our issue be sorted.
-
Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
-
Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.
-
Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia You replying like this is extremely poor customer service. You are insinuating I have been disconnected when I simply want cancel my account. **** it I’ll cancel the direct debit and just leave the country. @Ofcom
-
Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡
-
bobby
(@BobbyBattersby) reported
from
Chorley, England
@ITV gone down on @virginmedia
-
Yoni Weisberg
(@yoniweisberg) reported
from
Urmston, England
@SamMcGuire90 @GraemeKelly1 @virginmedia @SkyUK Never had any issues with Virgin media, but I do run it as a modem and use Google WiFi around the house.
-
Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
-
Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
-
Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@virginmedia and I can’t get on the service status page either!
-
jmcloughlin
(@jmcloughlin) reported
from
Liverpool, England
ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
-
MJ
(@Pinkandwild) reported
from
Bolton, England
In case you didn’t get it @Virgin @virginmedia I’ve #switched my #mobile, #broadband & #TV tomorrow but your pettiness has taken my service away already - don’t be sending me a ******* bill! #SameShitDifferentDay #ShitService
-
Ben Morley
(@Benmorley23) reported
from
Warrington, England
@virginmedia @Ofcom I now have a recording of the last advisor who I spoken to... terrible terrible service and I will not ever return to @virginmedia. What a waste after 20 years of being with you. What a shame, I will send the recording to @ofcom and cancel the direct debit 👍🏻
-
Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡
-
Libby Keane
(@libbyjaynekeane) reported
from
Liverpool, England
@EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever
-
Amanda
(@Amandaajxx) reported
from
Westhoughton, England
@emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠
-
Amanda
(@Amandaajxx) reported
from
Westhoughton, England
Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤
-
Karl Smyth
(@Shotstopper007) reported
from
Urmston, England
@virginmedia @VikkiJohnstone Your service page doesn’t work either. Get the message, this page isn’t working right now. Try again later or log into your own account. Try to log in, and that isn’t working either!!!!! What the hell is going on. I moved from sky to get away from this, and not it happened again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Richard Lowe
(@RichPLowe) reported
@virginmedia I have been having unstable (often slow, sometimes cutting out completely) since the beginning of the month. On Jan 14 I was told they had identified the problem and it would be fixed. Nothing happened. Last week I was told there was a problem in the area and would be fixed by 21
-
Thomas McArdle
(@ThomasMcArdle15) reported
@pompeystoo @virginmedia I'm having this exact same issue, wifi signal is strong about 2 metres from the hub, anything else is non existent and the only solution we've been offered is the £5 extra a month booster. Surely anything to make the Internet work in the first place should be included?
-
Sarah Peart
(@sassibop) reported
@virginmedia Then tried to call and couldn’t get through so submitted a complaint and nothing. Now the payment is late and I have been charged. All because it wasn’t changed when I spoke to someone in October!
-
Stuart Morris
(@pompeystoo) reported
@virginmedia I've done everything several times, explained everything on the phone several times. Wifi barely leaves the room the hub is in.. you want me to pay £5 a month for boosters, clearly there is an issue here
-
Jason Johns
(@AllotmentOwner) reported
@virginmedia It tells me there is an issue, yet it is all working fine. Likewise, it all goes down and it tells me it’s been fine. This has now been going on since Wednesday, making home schooling/working virtually impossible as the Internet disappears halfway through a class
-
james hodgson
(@james10hodgson) reported
@virginmedia Because I am moving to an area which one of your advisors has confirmed that virgin isn't compatible in. Why make it harder by having to phone up and wait on hold for hours. I've emailed through to Lutz Schuler like I had to do last time to get any help.
-
Kennethy Ferrari
(@KenFerrari) reported
@virginmedia Hi @virginmedia, I have this app too. No solution at all. I dont think I need a booster because de Wifi dropps even If we are 3, 5 meters from them, and there is no wall, there is mirror or anything that could make my broadband or signal intermittent.
-
Kennethy Ferrari
(@KenFerrari) reported
@virginmedia As I said.. at least one per day... there is no Solution..
-
Simon
(@sibonski) reported
@virginmedia Had a letter about price rise,I want to cancel my service.
-
Gary
(@LordMole) reported
@virginmedia Should I find BT to get online and and see if that help?