Virgin Media service status in Wigan, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, Chorley, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 4 days ago |
|
Wigan
|
Internet | 4 days ago |
|
St Helens
|
Wi-fi | 4 days ago |
|
Bolton
|
Internet | 5 days ago |
|
St Helens
|
TV | 6 days ago |
|
Wigan
|
Wi-fi | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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Rob Evans (@robevansphoto) reported from Urmston, England@virginmedia It says there is no issue. However we have been losing WiFi connection serval times daily.
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Paul Rooke (@thereal_rookie) reported from Prescot, England@virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi
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Geoff Parkinson (@GeoffParkinson6) reported from Tyldesley, England@davetherave103 @JusticeCraig @virginmedia It’s bad customer relations that’s seeing customer leave for Sky to many outrages on virgin
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Dan Cross (@dancross88) reported from Haydock, EnglandAbsolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.
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ann (@lestervose) reported from Haydock, England@virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help
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Manchester Tart (@Manchester_Tart) reported from Urmston, England@virginmedia get off the internet, I want to use the house phone! #virgin #down
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David Monaghan (@Dave_mona) reported from Walkden, EnglandSo after being told by the customer service guy at @virginmedia I would receive a free PS4 I have had to make a complaint only find out I was put on the incorrect contract that didn’t include a PS4. 😡@richardbranson i should of stayed with @SkyUK
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Gemmalouise Hughes (@GemlouHughes) reported from St Helens, England@virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net
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liam (@Reidy_25) reported from Prescot, England@virginmedia your internet is terrible and you have the cheek to charge people a small fortune for the use of it
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Chris Phelps (@ChrisPhelps78) reported from Urmston, England@virginmedia guys virgin is down M41 manchester useless don’t give me restate the router I work in the industry. 350meg is worse than 200 that’s with boosters and poweline adapters #virginmedia
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Shaunna (@tiny_mischief) reported from Risley, England@FreelanceFee @virginmedia Oh don’t get me started on them. Relentless issues. But I’ve learnt if you kick up enough fuss on social media they’ll do anything to shut up you
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Neil Atherton™ (@natherton90) reported from Rainhill, England@virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.
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Andrew Sweeney (@sween007) reported from Walkden, England@virginmedia @RAWKnights7 I am sick of the Broadband dropping, supposed to be on 100 super fast fibre, but it slows down all the time, thinking of leaving for another provider
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Paul Rooke (@thereal_rookie) reported from Prescot, England@virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.
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Thomas Hall MB Vans (@tommylbf) reported from St Helens, England@virginmedia TV not working at all and WiFi always on and off.
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Chris Phelps (@ChrisPhelps78) reported from Urmston, England@virginmedia so you have deleted my tweet about the shocking service in the M41 Manchester Area great customer service to a 14 year customer. 350meg is worse than 200. I want a refund and not a joker telling me to reset my router #virginmedia
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Shaunna (@tiny_mischief) reported from Risley, England@virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home
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Amy Hughes (@Amymariehughes1) reported from Walkden, EnglandI hate @TalkTalk so much. I wish @virginmedia didn't cost so much.. at least they don't put the phone down on people when their customers want to speak to the manager!!! FUMING!!!!
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Thomas Hall MB Vans (@tommylbf) reported from St Helens, England@virginmedia not working again!!!!!! Can’t wait to move back to @SkyUK
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Scott Tipping (@TippingScott) reported from Warrington, England@virginmedia funny how I've got to use my own data to complain about our virgin, the wifi goes down every single day!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Patel (@Lisa_P117) reported from Horwich, England@virginmedia epic broadband, crap TiVo ... shocking my box every couple of weeks / less doesn’t work and I have to restart. The package I pay for isn’t value for money and calling up to report issues is painful, 35+ mins I was on for last time!
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Paul Moore (@Paul_Reviews) reported from Burntwood, England@ScottMcGready @kinoshitajona @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Scott, we use the term "unbreakable" in the trade to imply the credentials cannot be broken in a timeframe which realistically presents a risk to the user... it's not an OED term. Sure, if we're talking to an end-user, you either use a different term or explain the meaning
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Emma Ryan (@EmmaRya61456992) reported from Cardiff, Wales@virginmedia Yes I’ve been given several messages from several departments but no answers from anyone! My complaint is currently with your legal team
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🐺Wolfish (@unit_1974) reported from Birmingham, England@virginmedia Broadband issues since May 2018. Multiple calls to customer service with no permanent fix. Last time I called I was asked the same questions repeatedly then cut off. Want a new hub that works and a bill review as it’s gone from £65 to £79 since Sept 2018!
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Paul Moore (@Paul_Reviews) reported from Burntwood, England@ScottMcGready @SCwithGin @virginmedia @NCSC @troyhunt @PWTooStrong Because "secure" requires a context which neither the OP nor yourself have given. 99% of my passwords are 12 chars, A-Z, a-z, 0-9. They're not being broken in my lifetime... so to claim 10 is sufficient to justify leaving is daft.
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Darren Fuller (@dazfuller) reported from West Hallam, England@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!
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Emma Ryan (@EmmaRya61456992) reported from Cardiff, Wales@virginmedia And that’s been the consistent problem, you’re one organisation who fail to talk to your own internal departments! Not what us Customers want! Very poor Customer service 😡@TomMockridgeVM
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Paul Moore (@Paul_Reviews) reported from Burntwood, England@SCwithGin @virginmedia @NCSC @troyhunt @ScottMcGready @PWTooStrong This isn't as bad as some would make out. 10 isn't ideal, but it's not insecure either. That's not to say you can't choose an insecure 10 character password however...
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Lauraaaa (@Lauras95) reported from Gateshead, England@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
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🐺Wolfish (@unit_1974) reported from Birmingham, EnglandMade a complaint to @virginmedia 10 days ago via their online service with a 7 day anticipated response time and yet have heard nothing since the acknowledgement of my complaint. This basically sums up my experience over the past year of ineffective response to our issues.