Virgin Media outages and service status in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Bolton, Wigan, St Helens, Warrington, Leyland, Prescot, Billinge Chapel End, Skelmersdale, and Chorley.

City	Problem Type	Report Time
Bolton	Internet	5 hours ago
Wigan	TV	24 hours ago
St Helens	TV	2 days ago
St Helens	TV	3 days ago
St Helens	Internet	4 days ago
Warrington	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  Nathan Talbot (@nathantalbot) reported 58 seconds ago from Urmston, England

  (Test) Is anyone experiencing a virgin media Internet outage in B9?

• 
  🥔 A bean has no name 🥔 (@ylilxanoi) reported 4 minutes ago from Wigan, England

  @virginmedia We have. Multiple times. Your agents don't know how to help. Spoke to 3 different people. I'm getting contant update emails. I don't need to check the service. I know its down. This is beyond ridiculous. I work from home, I can't do my job because of your terrible service.

• 
  Ducky 🇺🇦 🎃 👻 (@duckyblog) reported 7 minutes ago from Tyldesley, England

  @virginmedia Issues with all VM services in my area says expected fix by 4:40pm today.

• 
  Mrs Smith (@SmithysMaud) reported 12 minutes ago from St Helens, England

  @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

• 
  Carol Rowles (@CallyRaven) reported 14 minutes ago from Westhoughton, England

  @virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.

• 
  NeckSausage (@NeckSausage) reported 15 minutes ago from Tarleton, England

  @virginmedia really poor coverage here PR4 6, is there a mast problem?

• 
  Colette Ellison (@colette2511) reported 15 minutes ago from Warrington, England

  @richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡

• 
  Anne McCormack (@1AnneMcCormack) reported 17 minutes ago from Billinge Chapel End, England

  @DoctorLemma Well done . Always had great service from @virginmedia just cant afford them anymore.

• 
  Andrew (@andym1908) reported 21 minutes ago from Warrington, England

  @skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media

• 
  Amanda Ralph (@aralph50) reported 27 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  kevin.james (@pillbo01) reported 32 minutes ago from Bolton, England

  @virginmedia That number is a automated response not a customer service agent and an utter waste of time

• 
  ⚒ Sam ⚒ Warrington Hammer ⚒ (@_samhowell) reported 34 minutes ago from Warrington, England

  Also @virginmedia need to remind their call centre staff that customers are not idiots; the guy I was talking to had no idea why the link wasnt working so asdvised me to "Try again after 5, if its still not working call back" wonder if he managed clock out bang on 5?

• 
  Lindz Devine (@LindzDDub) reported 38 minutes ago from Wigan, England

  @virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…

• 
  owen southworth (@obpls1995) reported 39 minutes ago from Wigan, England

  @virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.

• 
  CryptoDan2k (@CryptoDan2k) reported 41 minutes ago from Roby, England

  @virginmedia Are you wanting me to comment in the broadband section? Can you explain the benefits of this as you won't send an engineer out if there is an issue constantly in the area and your tech team are already aware of it, plus I have the ofcom complaint aswell?

• 
  CryptoDan2k (@CryptoDan2k) reported 44 minutes ago from Roby, England

  @virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.

• 
  ⚒ Sam ⚒ Warrington Hammer ⚒ (@_samhowell) reported 52 minutes ago from Warrington, England

  Trying to sort mum n dads new phones, @virginmedia are sending me up the f'in wall and round the f'in bend! YOUR CONTRACT SIGNING SITE ISNT WORKING and the staff dont seem to comprehend this! PLEASE SORT YOUR **** OUT ASAP!

• 
  John Kelly (@John_Kelly17) reported 54 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  CryptoDan2k (@CryptoDan2k) reported 56 minutes ago from Roby, England

  @virginmedia Yes, as discussed many a time. Without fail occasion I phone there is a fault in my area and you will not send out a technician. This circle can not seam to be broken. This is why you have failed to get an engineer out to me for months and months.

• 
  Maureen StewartJones (@supergran22) reported 58 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Glenn McDonald (@Gtmcdonald1996) reported 1 minute ago

  @virginmedia your customer service is shocking. I suggest you get someone to reach out to me and organise a phone call right now. You are very close to losing a customer Shocking!

• 
  SimulatorMan (@man_simulator) reported 1 minute ago

  @virginmedia any updates on loss of service in my area. As im classed as vunberbul customer amd its been down sence like 3pm yesterday and im pissed off as always happens all the time with Virgin Media !!!

• 
  Sharon Hall (@sharonmariahall) reported 3 minutes ago

  @virginmedia i emailed a complaint on your webform on 3 April. Why have i never received a reply? Please dont ask me to send you a direct message. I have and again, not received a response. Your customer service is non existent.

• 
  Emma Thompson (@emmathompy) reported 7 minutes ago

  @virginmedia I've also tried to call your customer service helpline but it doesn't appear to recognise my account number so I can't even get through to anyone!

• 
  PMAC (@BigPaul91) reported 14 minutes ago

  @virginmedia My connect keeps cutting out for 30 seconds to 5 mins due the signal one engineer said it was interference on the line the one yesterday said nope couldn’t see it … my entire 2026s relationship with Virgin/O2 has been a disaster

• 
  Aidan Costello (@aidan_codtello) reported 14 minutes ago

  @entrustTMF @virginmedia Whereabouts are you out of interest? My daughter is working from home today at our house and says Virgin broadband has packed up. I'm in hospital for a few days so out of touch but wondering if problems are localised or nationwide. Thanks!

• 
  Adele Darbyshire (@DarbyshireAdele) reported 14 minutes ago

  @DjmarkieT @virginmedia We too walked away - unbelievable poor customer service

• 
  rhonda yates (@rhotes) reported 18 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_World_IPTV21 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix

• 
  CMDR Andy Fireblade Muza (@andymuza) reported 20 minutes ago

  @virginmedia why is it when a contract ends you remove all previous offers instead of automatically giving the loyal customer the best offer you can do? Also why don't you contact the customer about it instead of just increasing their price by a large amount. What a joke.

• 
  Jonny Cave (@JonnyCave) reported 20 minutes ago

  @virginmedia You bill me for a paper bill £1.75 raised the issue feb 25th 2025 to which you promised a credit of £10 this never happened and have then continued to bill me on paper bill at £1.75 for 14 months, all chat logs have been kept, then tried to offer me £15 credit in total