Virgin Media Outage Report in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Warrington, Chorley, and Leyland.

City	Problem Type	Report Time
Prescot	Internet	3 days ago
Wigan	Internet	3 days ago
St Helens	Wi-fi	3 days ago
Bolton	Internet	4 days ago
St Helens	TV	5 days ago
Wigan	Wi-fi	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  macauley stephens (@m_stephens8) reported 55 seconds ago from Bolton, England

  @virginmedia is the worst for speaking to an actually person🤯 adding packages unauthorised then making the bill nearly double.. jokers

• 
  knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 1 minute ago from Euxton, England

  @virginmedia Yes, but each deadline came and went with no resolution and the notification by text didn't happen Anyway, there's no point in this conversation any more as there's nothing you can do except make the company look bad with each answer I give

• 
  Unbearable for the foreseeable 🏆 (@AntSweeney) reported 8 minutes ago from Warrington, England

  @ThirdUncle2 @virginmedia Exactly the same happened to me just, even had one of the call centre staff say I would've get a dead line when I told her I definitely will. She still transferred me down a dead line. Got told that changing provider isn't a good enough excuse to leave. Its my choice! 😡

• 
  BBird (@bizzarebird) reported 9 minutes ago from Bolton, England

  @virginmedia what's the best way to report a fault without having to go to offshore fault peeps and go through off the turn off switch on again? My WiFi is horrific, and only affects WiFi intermittent service and it disables. Done all the usuals it's knackered WiFi on router.

• 
  Unbearable for the foreseeable 🏆 (@AntSweeney) reported 11 minutes ago from Warrington, England

  @ThirdUncle2 @virginmedia I probably would have given them the benefit of the doubt and stayed on when moving house but they can **** off. Hope you have better luck next time 👍

• 
  BBird (@bizzarebird) reported 12 minutes ago from Bolton, England

  @virginmedia No i can't see it, scan says no issues as the issue is only with WiFi. It's down again its insane. Doing full reset to factory setting see if that helps. But no link to report fault on my account

• 
  ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported 24 minutes ago from Bolton, England

  Hey @virginmedia On the phone to your customer service for 80 minutes in total now and counting. Been put on hold for 30 minutes of that. Losing will to live! Pound to a penny you lot cut me off in a minute......

• 
  Darren Thomas (@DagsJT) reported 25 minutes ago from Warrington, England

  @virginmedia I get the same result hard wired with Ethernet too. It’s not a wifi issue. Also I’m not sure how wifi would decide to ignore an increase in speed and decide to limit itself to the old speed coincidentally. Someone on your end hasn’t enabled the faster speed to my property.

• 
  David Bryden (@Daveyb1974) reported 28 minutes ago from Urmston, England

  Great work from @virginmedia, your contract has expired, we want you to stay as a customer, we’ll give you the best deal out there! Give them a call, sorry can’t help, you’re on the best package, but we want to charge you £40 a month more than a new customer! #shitshow

• 
  ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported 28 minutes ago from Bolton, England

  @virginmedia Another issue is if I were to get a phone call in a weeks time I cannot just stop the job I do to answer it. Where will we be then? Having worked for Virgin I know exactly what’s going to happen. This won’t get sorted until my new bill gets paid for services I don’t want ....

• 
  knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 30 minutes ago from Euxton, England

  @virginmedia We've logged a complaint There was an outage planned for all day Tuesday due to issues in our area. The outage lasted THREE days Piss poor service and no contact to warn us about the extension Am monitoring now as lost trust and confidence You may lose a longstanding customer

• 
  knitswithbeer🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 33 minutes ago from Euxton, England

  So, apparently been without all @virginmedia service ahain today, without warning, when Hubbs was supposed to be working from home. No projected resolution until 10pm; WTF am I paying for? Seriously?? 🤬🤬🤬

• 
  Darren Thomas (@DagsJT) reported 37 minutes ago from Warrington, England

  Need to cancel my @virginmedia contract as the price is going up but the only way to cancel is by phone, with up to an hour queue time. Brilliant.

• 
  David Bryden (@Daveyb1974) reported 40 minutes ago from Urmston, England

  @nickleeland @virginmedia I asked to speak to someone that could help and got “my supervisor is on 14 day isolation”. Ok put him on the phone as I’m guessing he can work from home? Computer says no! Poor poor service!

• 
  ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported 43 minutes ago from Bolton, England

  @virginmedia Bet you anything they won’t I’m sorry to say. Never known a change in contract to take a week. Normally done there and then on the phone. The lady didn’t mention anything about this being the case. What now? I’m not waiting a week I’m afraid.

• 
  Unbearable for the foreseeable 🏆 (@AntSweeney) reported 47 minutes ago from Warrington, England

  @ThirdUncle2 @virginmedia That's mental, the options for the departments don't make sense either. To change your package, moving home or thinking of leaving us press 4.I press 4,how can I help you, thinking of leaving you, we can't do that here we will have to transfer you to another department.**** off

• 
  Darren Thomas (@DagsJT) reported 54 minutes ago from Warrington, England

  Nearly a week after signing up to a new contract with @virginmedia they’ve still not upgraded my speed to what we agreed to. Their Twitter support refuses to acknowledge the issue and my complaint hasn’t been picked up yet. I guess they don’t care once a contract is agreed.

• 
  CharlotteJadeDuffy❀ (@XCharlotteJadeX) reported 55 minutes ago from Warrington, England

  @virginmedia please can someone help me cancel my contract, I move house in a few weeks and have been trying to get through to you many different ways with no luck for over a month now, I need to sort this ASAP, thanks

• 
  Darren Thomas (@DagsJT) reported 56 minutes ago from Warrington, England

  @virginmedia Hey @virginmedia , can we arrange you to call people back rather than sitting in a queue listening to terrible music and running up mobile bill costs?

• 
  ⚽️Lethal Brizzle⚽️ (@DavidLaney) reported 59 minutes ago from Bolton, England

  @virginmedia It’s NOT an upgrade which I made clear on the phone. Again, no mention of this being the issue.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Luke Montgomery (@LukieMontgomery) reported 9 minutes ago

  @virginmedia The number and click here link in original email doesn't work, the numbers I've found to call won't let me through without details... I have no way to contact you... Can I sent a private message here?

• 
  Mike (@runningmiker) reported 11 minutes ago

  @coxy1976 @virginmedia Unfortunately it’s the same for all broadband providers hiking prices. And to be honest apart from the price rises I’ve not had any major issues with them. But enough is enough now.

• 
  Martyna Rusinek (@MartynaRusinek) reported 16 minutes ago

  @virginmedia customer service is an absolute disgrace, I’ve spent the past five days trying to get in touch to someone on the phone as well as chat. After hours of waiting always get the same message that they’re closed for the day! Never experienced worst service!

• 
  Pyrii ♿🏳️‍🌈🏳️‍⚧️🇬🇧🦉 (@Pyrii) reported 21 minutes ago

  Well since my internet is out for 9 WHOLE HOURS today with no warning for "planned maintenance" I finally phoned @virginmedia and put a cancel on my internet as I look for better and cheaper options. Virgin wanted me to pay a third more than they're offering other customers 1/4

• 
  Pyrii ♿🏳️‍🌈🏳️‍⚧️🇬🇧🦉 (@Pyrii) reported 22 minutes ago

  offer the same as other customers were getting, even the same as people who went through cancellations. This was after 2 weeks of not being able to get through to cancellations. Unstable Internet, insulting cancellations team. Goodbye @virginmedia 3/4

• 
  princeginger(harry quin) (@pixxie19661) reported 23 minutes ago

  @virginmedia well the person had no idea about customer care she was not polite at all i tried to speak to her manager but she refused to put me through i did manage to pay my bill at the end this is the first time a person who works for virgin media was not polite manners count

• 
  Mash Gang (@gang_mash) reported 24 minutes ago

  @virginmedia Was told if we have it back on they have to cancel the order to turn it on at the new house, so it's not gone back on and we're using my tethered phone instead

• 
  Coxy (@coxy1976) reported 26 minutes ago

  @runningmiker @virginmedia That’s the bit that irks me the most, they earn good money from customers getting the service they are paying for, these companies don’t need to fleece those that can’t access parts of network etc. sky the same, been charging us in contract for broadband speeds we can’t get 🤯

• 
  Nikki Ciereszko (@NikkiCiereszko) reported 30 minutes ago

  @virginmedia I’ve just been told that following extensive outages to your service in 2021 which stopped me working from home, & being told that I’ll get a refund, the total amount you will give me is £9. What a joke! And you’ve increased everyone’s bills!!!

• 
  Nyree Kendall RN Dip, DN BSc, MSc, PGC ed (@KendallNyree) reported 31 minutes ago

  @virginmedia my internet keeps dropping in the bl7 area of Bolton. My hub has been checked and is fully connected. A message indicating the problem in my area will be resolved in 24 hours if not call back, is not helpful when you work from home and need internet connection