Virgin Media Outage Report in Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wigan come from postal codes WN6, WN3 and WN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wigan, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Bolton, Wigan, Prescot, St Helens, Warrington, Altrincham, Leyland, Skelmersdale and Irlam.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Bolton |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigan, England
Latest outage, problems and issue reports in Wigan and nearby locations:
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Hi Ty 4 the reply. Very frustrating when I'm using data at home just to receive watsapp messages. i spoke to someone yesterday afternoon. Some settings were changed & was promised it would elevate the problem, but as I described to the chap on the phone this will not rectify it.
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Neil Stanley
(@neilrstanley) reported
from
Warrington, England
@virginmedia Not sure I can replicate problem now I’m successfully logged into the app.
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anthony dowling
(@toshlfc) reported
from
Liverpool, England
@spuddy1878 @virginmedia Try logging out in your phone and then login on your iPad might only be able to log on 1 device at a time 🥴👍🏻
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Victoria Smith
(@vickymanutd7) reported
from
St Helens, England
Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation
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David
(@dave6018) reported
from
Leyland, England
@factuk @SkyUK @virginmedia @Facebook Thanks just annoys me, I pay for full tv service and idiots reselling mean I have to pay more for my legal services
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philip hall
(@philhallmcfc) reported
from
Urmston, England
@virginmedia I’ve been in hold for 58 minutes and had to give up, the website keeps going down as well
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Andrea Walsh
(@alwalsh72) reported
from
Chorley, England
@virginmedia we cannot report because everything is down. It's up and down the whole of the country
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emma louise crowther
(@emma1995_louise) reported
from
Wigan, England
@virginmedia will my local virgin media store be able to help me understand why i now owe money after being told i was in credit i rang but i couldn’t understand the person on the phone
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Woods Holistic Wellness
(@woodsholistic) reported
from
Roby, England
@virginmedia @richardbranson Despite receiving a text message to say the fault in my area has been resolved I still have no service at all. TV, Phone and Broadband are all down.
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia Because the install date has only been set today. Because your call queues are lengthy & when you get through to someone they don’t know what the issue is so hang up or transfer you elsewhere. I’ve not just called for a chat.
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Victoria Smith
(@vickymanutd7) reported
from
St Helens, England
@virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel
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Craig Cooke
(@storm_imaging) reported
from
Bolton, England
Just had a call from @virginmedia - yep right. Saying my broadband was slow because of files being downloaded without my knowledge blah blah. When I said I don’t have Virgin Media broadband was informed that all the internet in my area goes through their servers...😩
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Andy Gibson
(@GibboLFC1892) reported
from
Hindley, England
@virginmedia Is there an issue with Virgin TV. Got V53 error. Looked at problems in our Area (Wigan) no issues..
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia CW I give up 🤯 I’m happy with the install date they’ve given. The issue is the service, repeat calls and failed promised along with the 143mins calls to you along with an hour on webchat. Erik tells me the charges for calling are my fault as free from virgin but line not active.
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Helen C Murphy
(@helen_c_murphy) reported
from
Liverpool, England
@virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services
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Martin Smith
(@msmithuk22) reported
from
Warrington, England
Another week @virginmedia services down yet again, first they screw up my network up resetting everytbing, failing to listen multiple neighbours have no internet. Then call again and agree outage but don’t expect anything back we only compensate for more than 48 hours #badservice
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Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
St Helens, England
@virginmedia Can I cancel , pause my sports subscription until this virus is over.
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Kate
(@KateBoarman) reported
from
Warrington, England
@virginmedia I understand that, I told him I did not want to confirm details and would call in my own time, He was then very rude got angry and abrupt! It actually sounded like a scam. I am interested to know if it was virgin media agent as he needs more training!
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Mason
(@richmasonpl) reported
@virginmedia spoke to a memeber of staff 20 minutes ago and was put on hold again, still waiting. Your customer experience is worse than 💩
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Gary Miller 💙
(@Garymiller69Gm) reported
@virginmedia Fastest and most reliable, BOLLOCKS, I can't watch anything, your broadband is so damn slow I'm sick to death with it, at one stage I used to tell everyone how good it was, not now, I keep telling people to stay away.
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kerrie collingwood
(@kerriecollingw1) reported
@virginmedia Err I don’t think so, WiFi always dropping in and out, cannot watch a box set without losing connection, when try to call about it, you hold for ages then someone cuts you off....appalling service!!!
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John Valentine
(@jonvalentine72) reported
@virginmedia Like attentive customer service.
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Michael Bradley
(@M1KE_86) reported
I am so flipping sick of @virginmedia IGNORING my requests to cancel. YOU THIEVING C U N T S
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Mustaffa Pinion
(@mustaffapinion) reported
@calumcoghill @virginmedia Any chance of getting a reimbursement on your monthly bills for loss of service? I recently experienced an outage in my area, the complaints form was somewhat elusive to find, funny that 🤔
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Vicky O’Leary
(@mrsvickyo) reported
It’s been gutting losing out on our new house but the trauma of trying to cancel the @virginmedia order I placed for there is something else!! I don’t want the service, I don’t own the house!
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💙Andre💙
(@AndreLasic) reported
@virginmedia How do i actually get to talk to a human, not an automated call system , to discuss closing down my father in laws account?
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Paul Craig
(@paulyboy1888) reported
from
Glasgow, Scotland
@virginmedia is terrible, on demand and catch up down in my area since yesterday and told online it will be fixed by the 8th, if it’s not that it’s the broadband, definitely leaving when my contract finishes, don’t even get my broadband speed and I’m on 200mb😡
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W.S
(@OldTownCharlie) reported
@virginmedia Products might appear to be great on paper, but Virgin have the worst customer service support and have matched that with the chronic unreliability of their network. It's a No from me.