Virgin Media outages and service status in Wigan, England

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wigan, England

The most recent Virgin Media outage reports came from the following cities: Leyland, Bolton, Altrincham, St Helens, Wigan, Warrington, Prescot, Billinge Chapel End, Skelmersdale, and Chorley.

City	Problem Type	Report Time
Leyland	Internet	7 hours ago
Bolton	Internet	1 day ago
Altrincham	Internet	2 days ago
Leyland	Total Blackout	2 days ago
Bolton	Internet	3 days ago
Bolton	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  Mrs Smith (@SmithysMaud) reported 2 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

• 
  Tim Cooke 🇺🇦 (@timmycooke) reported 5 minutes ago from Wigan, England

  @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 7 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  Mrs Smith (@SmithysMaud) reported 7 minutes ago from St Helens, England

  @virginmedia All the while taking my direct debit payments for a service I am not getting

• 
  James (@jgrailpics) reported 12 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 12 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  ⚒ Sam ⚒ Warrington Hammer ⚒ (@_samhowell) reported 23 minutes ago from Warrington, England

  Trying to sort mum n dads new phones, @virginmedia are sending me up the f'in wall and round the f'in bend! YOUR CONTRACT SIGNING SITE ISNT WORKING and the staff dont seem to comprehend this! PLEASE SORT YOUR **** OUT ASAP!

• 
  Tom Rushton (@tomrushton88) reported 25 minutes ago from Haydock, England

  @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

• 
  Sharron Rawlinson (@SharronRawlinso) reported 28 minutes ago from Kirkby, England

  @virginmedia had a link to change my password and every combination I’m trying says strength invalid. Help.

• 
  🥔 A bean has no name 🥔 (@ylilxanoi) reported 28 minutes ago from Wigan, England

  @virginmedia my interest been down for a whole week. Call centre staff don't know what to say. An engineer has been on site every single day apparently. Can someone fix my internet. I pay £52 a month this is beyond a joke. I've used all my 4g& bought a ****** dongle just to WFH

• 
  Elisabeth Hilton (@elisabethhilto4) reported 30 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Nathan Talbot (@nathantalbot) reported 31 minutes ago from Urmston, England

  (Test) Is anyone experiencing a virgin media Internet outage in B9?

• 
  CryptoDan2k (@CryptoDan2k) reported 35 minutes ago from Roby, England

  @virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?

• 
  Lindz Devine (@LindzDDub) reported 49 minutes ago from Wigan, England

  @virginmedia I never have any issues when it comes to my laptop, though. Just my PS5

• 
  Christopher Fox (@ChrisFoxRacing) reported 50 minutes ago from Bolton, England

  @virginmedia Already reported the broadband issues, and it's an issue where estimated fix times keep getting pushed back. With regards to mobile issues, this has been around the same length of time. The only way I've been able to get any connection at all is by switching to 3G

• 
  Maureen StewartJones (@supergran22) reported 53 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Mrs Smith (@SmithysMaud) reported 54 minutes ago from St Helens, England

  @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

• 
  CryptoDan2k (@CryptoDan2k) reported 54 minutes ago from Roby, England

  @Huawei21327032 @virginmedia They tried to charge 30quid a month for piss which isn't the issue it's a mix of virgin media kit and also the line. Spent 2 gars studying CISCO networking CCNA and they think I don't know what I'm talking about

• 
  Liz Tuite (@tuite_liz) reported 55 minutes ago from Atherton, England

  @virginmedia 2/2 who can I speak to as it was working fine on Friday until the issues that were nothing to do with me happened, so don’t see why I should now pay for a technician

• 
  Liz Tuite (@tuite_liz) reported 57 minutes ago from Atherton, England

  @virginmedia Can you check that I will be receiving a credit on my next bill as it has been down since Friday afternoon and I don’t think it will be fixed by 12pm today, I think that time will get changed again.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy Duncan (@andyduncan84) reported 4 minutes ago

  @virginmedia I’m having problems with your newly installed service. Your chat service is rubbish & I’ve been on hold for over 45mins! This is not a great start! Someone better get in touch with me soon or I’ll be cancelling my direct debit!

• 
  Shaun Weeks (@ShaunWeeks) reported 4 minutes ago

  @virginmedia customer service has got to be the worst I’ve experienced in the UK.

• 
  rab1977 (@RabArmstrong77) reported 6 minutes ago

  @virginmedia Just moved home. No broadband or tv. Service supposed to be connected yesterday. Been on hold for over 2hrs last night with no answer and now today 46mins and counting

• 
  Andy Devine (@AndyDevineCOYS) reported 8 minutes ago

  Team on the 17th March and have had no response. We are desperate now please @virginmedia get somebody who can help fix this urgently

• 
  iPaulTweeting (@iPaulTweeting) reported 11 minutes ago

  @virginmedia your customer support is appalling. My bill has gone up from £127 to £350. The App it keeps telling me to use either says oops something has gone wrong or directs me to a bot that goes nowhere. Now I’m on the phone for over an hour with no indication as to whether they are going to answer

• 
  Dr. Paul J. Sullivan (@DrPJSullivan) reported 13 minutes ago

  @_HadleyGamble @virginmedia A common "customer service" complaint across many companies. Poor service is expected these days.

• 
  Simon Gallagher (@SiGallagher) reported 15 minutes ago

  @virginmedia How about 2.5 hours? Fix your website and app servers!! If you’re using AI coding or agents to run it, you need to stop, the whole thing is broken. I’m paying for this customer service as part of my package and getting no support at all

• 
  ✨ Sammie | Artist | Tattoo apprentice ✨ (@sammie_does_art) reported 17 minutes ago

  @virginmedia does anyone actually answer your customer service phone? 🙄

• 
  Liam Simpson (@Liamjsimpson97) reported 20 minutes ago

  @virginmedia Just DM’d but don’t bother replying if you have no power to impact anything and are just going to give me a customer service response.

• 
  BaaBaa (@mumherts) reported 22 minutes ago

  @virginmedia what is going on with your customer support? Tried online Bot twice and got bounced out. Been on hold with telephone for 40 mins!!!!! Can someone answer the phone 😡 #virginmedia