Virgin Media Outage Report in Brinscall, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brinscall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brinscall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 01: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Brinscall, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Blackburn, Preston, Leyland, Wigan, Skelmersdale, Chorley and Burnley.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Internet | |
| Blackburn |
Wi-fi | |
| Preston |
Internet | |
| Blackburn |
Internet | |
| Leyland |
Internet | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brinscall, England
Latest outage, problems and issue reports in Brinscall and nearby locations:
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Andy Mack
(@AndyMackguitar) reported
from
Standish, England
Help @virginmedia Wn6 Standish internet down to 1.53 mbps #keyworker working from home
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@Virgin @virginmedia IS IT POSSIBLE SOMEBODY CAN HELP ME. I DONT WANT A FREE TV, JUST MY OWN MONEY BACK! THE CREDIT BALANCE LEFT ON MY ACCOUNT, SERVICES SWITCHED OFF 16th FEB. 111 DAYS ALMOST 4mths! I AM A 73yr OLD VUNERABLE PENSIONER,SICK OF RINGING TO BE TOLD LIES AND FOBBED OFF!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia That doesn’t explain why you said you could help. I already knew where to ring and told you that I had done that many times, to no avail! I doubt that the matter is in hand and that I will ever get the promised call back,but I will certainly let you know!
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Sambo
(@Sam_Miller98) reported
from
Westhoughton, England
Virgin Media has been utter dog **** these past few days
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Matt Allen #StayHomeSaveLives
(@mallen_87) reported
from
Horwich, England
@virginmedia They keep closing it and I have to start from scratch. The issue is that my contract and my sales agreement are different. I thought I was getting somewhere last night when an advisor told me they’d get a manager. Instead they closed my chat
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia Well I can’t say I’m surprised! The other week I was on hold for almost an hour, then was cut off, never actually got through!! Do let me know how you go on.
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Raymond Webster
(@webbynfluk) reported
from
Penwortham, England
Problems in PR1 can anyone help me out my boss will think I'm skiving @virginmedia #preston #virginmedia
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Andy Gibson
(@GibboLFC1892) reported
from
Hindley, England
@virginmedia I want to downgrade. Lowest TV package (no BT Sport) 50MB broadband Weekend calls How much pm would this be. Currently on Full house and I've been told it's going to £85 pm. This is far too much. Need to get costs down.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia I sympathise with you, can’t get a straight answer from Virgin Media, You’re just passed from “pillar to Post”getting nowhere! such a Dire Company, Customer Service Non Existant! Anybody thinking of joining them should be aware and stay well away!!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia My Account no was 017615801 Area Ref 01 Mavis Cartwright you will see that my account has a cred balance owed to me. Now 3 1/2 months 103 days no refund cheque received, I’m over 73 and need this money. Please Help
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia Well, I’m getting nowhere fast, Twitter reply said they could help, but haven’t. Just gave me a no to text to, which won’t accept texts, and a no to ring that I already had. Rung again to no avail. Can’t answer anything about my overdue refund, disgraceful!!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@Virgin @virginmedia RUNG FOR THE UMPTEENTH TIME FRI 29th MAY. TOLD FOR THE UMTEENTH TIME A CHEQUE BEEN REQUESTED. PROMISED A CALL BACK TODAY FRI 12th TO SEE IF CHEQUE HAS ARRIVED. NO CHEQUE RECEIVED AND NO PROMISED CALL BACK, ACTUALLY KNEW THAT NEITHER WOULD HAPPEN, WHAT A WAY TO TREAT A 73yr OLD!!
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Andy Gibson
(@GibboLFC1892) reported
from
Hindley, England
@virginmedia Want to downgrade my package. Your online service does not work or wait an hour on the phone. I'll just cancel my direct debit..They'll ring me then. Off to BT
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Joniredchops
(@joniredchops) reported
from
Wigan, England
@virginmedia Cancelled yesterday. Was happy at £25 a month. Looks like we're off to Vodafone or Plusnet for £22. Shame really, been a decent service.
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SafTheOne
(@SafwanMullaaa) reported
from
Bolton, England
Thought my @virginmedia Internet went down again since I was scrolling on Instagram dark mode and thought nothing was loading! Then I remembered its the Blackout thing #Instagram
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia I actually took the option of “Are You Thinking Of Leaving Us” earlier. I was answered quite quickly, but nothing was resolved. I was, as usual transferred to somebody else and then on hold for 10mins. Still nothing resolved with my issue, Good Luck to you.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia Ring the no you gave me. Passsed on to Krishia. Told me cheque has been requested but doesn’t know why never been sent. Asked me to wait 7days and she will ring me back to see If I have received it. So no further forward!! Such a Dire Company!!
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Stew 🏃♂️🐐
(@StewRuns) reported
from
Wigan, England
Dear @virginmedia the wifi out of your router is ****!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia No that’s the problem nobody can tell me!! It’s 103 days since my services were switched off( after my 30days notice) 16th February my services were switched off. I just keep being told that numerous requests have been made to send my refund cheque!
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Peter Lever
(@LORD_VADER_4EVA) reported
from
Bolton, England
@Yenzs_Streaming @virginmedia Yenzs try resetting your router and your Mac address on the Xbox console in network settings
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Patrick Kelly
(@patrick_kelly18) reported
@virginmedia This has been ongoing since January despite reassurances from your team there was no issues on three separate occasions. Hours of phone calls, what's app chats, nobody taking responsibility for this. Calls disconnected twice at your end.
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Clarky
(@ClarkySpurs) reported
@virginmedia Can’t reconnect. Isn’t there an easier way to discuss? Issue is literally I have no internet so doing it over the internet seems crazy.
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Chris Haynes
(@HAYNES1E) reported
@virginmedia Another day of intermittent / no service from @virginmedia, the UK’s most comical narrowband provider. 3 days of utter dross. Registered issues with the mothership. Won’t hold my breath. One more day and then it’s look at new provider.
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Beth Ryan
(@bethkorf) reported
from
Kingswood, England
@virginmedia Its done now but fairly sure it shouldn't take your agents 45 mins to cancel sky and bt sports and change the TV package to the basic. Maybe more training or better systems are needed. Just saying Sky took about 3 minutes to cancel BT sports for me a year or so ago #competitors
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Simba
(@Simbaology) reported
BT Customer Support @BT >>> Virgin Media Customer Support @virginmedia
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M M Rahman
(@mmrs151) reported
@virginmedia Hi, I am having a terrible internet issue since yesterday, affecting my work heavily. Not acceptable! Please fix ASAP in Luton (LU4) Left @EE who never let me down like this.
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Isaac Vaughn
(@isaac20070707) reported
@virginmedia Hi, is the issue resolved in the area? I’m still getting constant service dropped throughout the day.
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🍀Claire🍀
(@Cheeky_Celt88) reported
@virginmedia are you supplying any service to anybody today at all.? G66 area fault due to be fixed at 08:05am and no update on the app, no phone no broadband & no Tv!
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Matt Saze
(@mattsaze) reported
@bethkorf @virginmedia We spoke with bereavement service when mum passed away and are now getting constant sales calls asking to speak to her as account deactivated and want her to sign up. No respect whatsoever
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Pat Oddy 🇪🇺🐟🕷
(@rossaverde) reported
@virginmedia No, will ask tomorrow. I borrowed another phone to test if the crackle was still there, and it was, so think the problem must be with the socket. Really pleased someone is coming to see it, was sure I would be told to do all sorts of tests myself!