Virgin Media Outage Report in Accrington, Lancashire, England
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The latest reports from users having issues in Accrington come from postal codes BB5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Accrington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Accrington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Accrington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Rossendale District, Bolton, Clitheroe, Bury, Blackburn, Rochdale, Accrington, Burnley and Oswaldtwistle.
| City | Problem Type | Report Time |
|---|---|---|
 Rossendale District |
Internet | |
| Bolton |
Wi-fi | |
| Clitheroe |
Wi-fi | |
| Bury |
Wi-fi | |
| Bolton |
Internet | |
| Bolton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Accrington, England
Latest outage, problems and issue reports in Accrington and nearby locations:
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Paul Barton
(@RubbermanPaul) reported
from
Rochdale, England
@virginmedia well come home from working away on Friday with a lot of emails to reply to. To discover my router is broken wife phoned up Friday afternoon customer service said they would send one out by Monday shocking service I’m out of contract so will look elsewhere 😡😡😡
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John Pennington
(@diygolf) reported
from
Ramsbottom, England
@MotoNutJob @virginmedia Should be that if your provider can’t fix the problem within 24hrs you should be allowed to terminate the contract at no cost to yourself & they must give you a Uk contact number because the Bombay warriors are F..kg useless at sorting a problem
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
When you have 1001 things to do, Uber slow internet (yes @virginmedia I’ve tried switching on/off etc but still feel like I’m on dial up) and still haven’t a call time for job tomorrow is making me a proper grump #mondaythoughts #MondayMotivaton #MondayBlues #MondayMood
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Ian Cardy
(@IanCardy2) reported
from
Rawtenstall, England
Service from @virginmedia is disgusting for existing customers! Dial 150 hold for 20mins someone answers but can hardly speak English then hang up when I ask for a new deal #customerservice try calling back & it’s busy so “sorry can’t help today call tomorrow 8am some of us work!
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Ray Mondoosh De'luce
(@raydeluce) reported
from
Bolton, England
@virginmedia It was affecting the wireless connection on and off for over 6 hrs to the point where I switched wifi off on my phone! I'll not hold my breath for today but I'll certainly be in touch if this problem Carrie's on today!
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Aftab
(@Aftab147) reported
from
Rochdale, England
@virginmedia Hi its regarding broadband, was down most of Tuesday and we are having in and out connection today.
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Aftab
(@Aftab147) reported
from
Rochdale, England
@virginmedia Hi do we have a service issue at my postcode OL16 2JJ. Had issues on Tuesday as well.
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steve wilcock
(@wilcock_steve) reported
from
Rochdale, England
@virginmedia Any news on when this service will be back up and running it’s now 12 days!!! #virginmediaisajoke #votewithyourfeet
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Victoria. 🐝
(@baabaa89) reported
from
Bolton, England
@virginmedia We have been experiencing issues with our hub. We often lose connection and then the connection is not very strong at all when connected. This has been happening for a couple of weeks. Please advise further.
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Marsoma
(@Marsoma) reported
from
Burnley, England
@virginmedia Had no internet and TV service for over 24hrs now, can’t get through on the phone and it says the broadband issues are sorted on the service check online...it isn’t.
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@blackheartorch @virginmedia 🤬🤬🤬🤬🤬🤬🤬 is all I have to say right now. Just want to talk to a human and not deal with an automated service x
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@virginmedia I have tried EVERYTHING to speak to a human however the automated rubbish doesn’t let me get there. It just tells me there is a problem that you are trying to fix. Clearly I am aware there is a problem and has been for sometime I have done all usual diagnostics my end
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BBird
(@bizzarebird) reported
from
Bolton, England
@virginmedia Restarted twice, no problems with Internet at all. It started randomly on Monday night I thought it was going down but no it's like its telling me Internet is working but no thanks. Router is stuck where it is next to TV don't want flashing x
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@virginmedia OK I am getting mad 🤬🤬🤬 This has been my problem I CANNOT GET THROUGH TO A HUMAN BEING. Everything is automated. When I try to call it goes round the houses and then the call drops. #lostacustomer #igiveup
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Victoria. 🐝
(@baabaa89) reported
from
Bolton, England
@virginmedia No issues and my box has no issues after running a test, but it still loses connection regularly.
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@virginmedia Estimated fix time, it’s been going on for 4+ weeks and yes that is the number I am calling. It reset everything and did tests and currently running HOWEVER the next drop will be 5pmish as per the norm. It last went off at 14:53. I need a human being & cant speak to one
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Ray Mondoosh De'luce
(@raydeluce) reported
from
Bolton, England
@virginmedia There are some issues with the tv, some channels are completely un watchable, channel 4 HD & +1 for the moment, I will check the rest
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Marsoma
(@Marsoma) reported
from
Blackburn, England
@virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!
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Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
Dear @virginmedia I don’t want an automated response, I want a solution. I have had intermittent internet access for 4 WEEKS and have had ENOUGH. I want to speak to a human being, can I have a number to complain to please #crapservice
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BBird
(@bizzarebird) reported
from
Bolton, England
@virginmedia But the package I have is old now it doesn't exist. I don't have HD channel for itv2. And pay so much basic phone line and Internet so pay over odds. Price increases on an outdated package. You think 10 years as a customer I could upgrade my package to a current TV one
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Guy Leech
(@guyrleech) reported
@doctordns @zeninternet When I bought a wireless router after demoting my @VirginMedia one to cable modem only, I didn't think to get one also with 4G capability so I've got the 4G router is standalone in my lab although is connected via network cable too so don't have to WiFi to it
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Joe Johnson
(@joe__johnson__) reported
The user experience of watching Sky Sports F1 on desktop if you're a @virginmedia customer is diabolical.
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FanExperienceCompany
(@FanExperienceCo) reported
from
Leeds, England
@JRD3D4 @virginmedia Same here. Almost daily issues (& we’ve router extensions everywhere). Followed @virginmedia advice but they make it so difficult to talk to anyone that we’re about to move elsewhere too. Can’t have a call of any decent length without the wifi dropping.
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Robert Fewery
(@fewery_rob) reported
@virginmedia I managed to speak to someone called Michelle about this matter. I received excellent customer service and, as a result, I will be staying with Virgin Media when moving house.
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James Richards
(@JRD3D4) reported
@virginmedia I have called up several times and had the team reset my router. This has been happening for weeks now and you reward customer loyalty with a price hike. Will be moving to a new and better provider.
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Mike Taylor
(@MikeJTaylor96) reported
@virginmedia we have had that many different engineers who have stated it has to 100% be X Y and Z, they "fix it" and then nothing happens. the service still drops frequently.
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Emily-jaye collins.
(@EmzeeJaye) reported
@virginmedia You’re saying you don’t have account access, but one of you did manage to get hold of me via my mobile. So have you had a gdpr breach? I’ve never given my mobile number. Someone from the social media team called, a manager called hetty at 19:17.
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Dean Ferguson
(@DeanFerguson4) reported
@sheppooo @virginmedia this is absolutely appalling. I have experienced similar issues.
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Sarah Parsons
(@Sarahscamp79) reported
@virginmedia we have done that, had countless phone calls and have given up. Had to cancel the contract, and we have been told we will have to pay £210, which when you cannot provide service or help is disgusting. Asked to speak to customer services and have been cut off. #poorcustomerservice
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Mike Taylor
(@MikeJTaylor96) reported
@virginmedia many, many many times over period. latest being last week and every time its left with " a manager will call you back within the hour" nothing happens. A complaint has also been rased again and nothing has happened