Virgin Media Outage Report in Accrington, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Accrington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Accrington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Accrington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Burnley, Rochdale, Blackburn and Littleborough.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Internet | |
| Burnley |
Wi-fi | |
| Bolton |
Phone | |
| Rochdale |
Internet | |
| Blackburn |
TV | |
| Blackburn |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Accrington, England
Latest outage, problems and issue reports in Accrington and nearby locations:
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BBird
(@bizzarebird) reported
from
Bolton, England
@virginmedia what's the best way to report a fault without having to go to offshore fault peeps and go through off the turn off switch on again? My WiFi is horrific, and only affects WiFi intermittent service and it disables. Done all the usuals it's knackered WiFi on router.
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Christine Thompson
(@magpiegirl80) reported
from
Bolton, England
@virginmedia ....before going to lunch. Your system is set to terminate unanswered calls after just over an hour. This is much more enraging than having to wait in a queue. We’re British, it’s what we do. We DO NOT HANG UP on people. It is beyond rude. #rude #virginmediasuck #stillnointernet
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Tim Marner™
(@timmarner) reported
from
Bolton, England
@sitcomsoldiers @virginmedia I’m hoping they apologise and give some compensation but not holding my breath mate, what a serious waste of time their customer service is.
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Hi John. Still no resolution I’m afraid. It’s getting closer to next bill date. Which BTW I’ve received two bills for. One at £27.49 and the other £113.00 and a double bill request which is laughable! I still don’t get why the next gen box is influencing my request. Today please
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia I've been passed from pillar to post and I'm.not getting any answers. Can you contact me or cancely service
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Joe
(@JoeHolmes1994) reported
from
Bolton, England
@virginmedia are a bag of ******* shite. Mis-sold me broadband and then then told me I was lying ahaha. It’s on recording ***, go **** yourselves you bunch of *********
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
Hey @virginmedia On the phone to your customer service for 80 minutes in total now and counting. Been put on hold for 30 minutes of that. Losing will to live! Pound to a penny you lot cut me off in a minute......
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Another issue is if I were to get a phone call in a weeks time I cannot just stop the job I do to answer it. Where will we be then? Having worked for Virgin I know exactly what’s going to happen. This won’t get sorted until my new bill gets paid for services I don’t want ....
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Bet you anything they won’t I’m sorry to say. Never known a change in contract to take a week. Normally done there and then on the phone. The lady didn’t mention anything about this being the case. What now? I’m not waiting a week I’m afraid.
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macauley stephens
(@m_stephens8) reported
from
Bolton, England
@virginmedia is the worst for speaking to an actually person🤯 adding packages unauthorised then making the bill nearly double.. jokers
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@VirginMediaCorp @virginmedia please contact me, it is imperative that you do. I have received zero customer service from you for a service I pay over £600 a year for. I would like your retention and technical team to make contact asap.
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia I've spent three hours over two calls waiting for you to confirm a discount on my below standard broadband and to deliver a booster. I have had to escalate a complaint as it couldn't be resolved on the phone yet I'm still waiting for the level of service promised!!!
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia still holding 1:24 mins later. Your customer services are shocking
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia It’s NOT an upgrade which I made clear on the phone. Again, no mention of this being the issue.
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BBird
(@bizzarebird) reported
from
Bolton, England
@virginmedia No i can't see it, scan says no issues as the issue is only with WiFi. It's down again its insane. Doing full reset to factory setting see if that helps. But no link to report fault on my account
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Christine Thompson
(@magpiegirl80) reported
from
Bolton, England
@virginmedia we have been trying to arrange our virgin services to be moved to our new house since 23/11/20. We were supposed to get a call back from one of your guys yesterday to help with a self install - no joy. Since yesterday I’ve spent over 3 hours on hold, been.......1/4
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Nick Poynton
(@reg14reg) reported
from
Bolton, England
Hi at @virginmedia do you have a contact email address for complaints. Your internet service over the past month has been absolutely awful! Pay for 350mb broadband and currently at the moment having it drop maybe 10-15 times a day and lose all connections.
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paul kitchen
(@pkitch1) reported
from
Whittle-le-Woods, England
@virginmedia Having problems with our broadband, hub shows a list of critical errors, can’t speak to anyone on the phone, website is useless,where can we get help?
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Christine Thompson
(@magpiegirl80) reported
from
Bolton, England
@virginmedia The hold times aren’t the issue. I’d wait happily if I got an answer at the end. The issue is being hung up on after an hour then having a call answered only to have to listen to dead air for over 30 minutes while whoever is supposed to be helping has forgotten to logout ....1/2
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Then was told a booster would be delivered that never arrived. So when I called back it hadn't actually been ordered. I finally received it yesterday but am still waiting for a call back following a complaint I made and the charges I am not willing to pay for the booster.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Price 😃
(@timfprice) reported
Hey @virginmedia I have had no cable TV service since October and you are still chasing me for payment of your non-existent service. You offer no human contact either. How do you suggest we resolve this ?
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NameWithNumbersAfterIt
(@M75444657) reported
@virginmedia People make the world. Remove them and the world loses it's shine. That's why I'll never shop in an Amazon store
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Mark Johnson
(@MarkJn1993) reported
@virginmedia (The WiFi router isn’t the problem here - the green light on the front of the Hub 3.0 starts blinking when the Internet drops out.)
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Mark Johnson
(@MarkJn1993) reported
@virginmedia I’ve tried that before (recently), but your call centres seem pretty overloaded. I’m okay to keep discussing on Twitter if anyone might be able to fix the problem? :)
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Jeremy Cohen 💙
(@Sportydoc1) reported
@virginmedia issues with internet in WD17. Extremely slow speed 1-2Mbps when should be 100Mbps speed. Any idea when this will be resolved. Cannot make zoom business calls. Help please
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TerraceFabulous
(@TerraceFabulous) reported
@virginmedia @MissingMarshall Rubbish. I tried the text, I’ve had 60 messages in the last minute. It’s gone haywire...I’ve had to block it. I just want to cancel this useless service. Please help!
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cuth
(@cgsperryn) reported
@virginmedia customer service just hung up on me again after putting me on hold. BROADBAND STILL NOT WORKING
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Shan
(@_Shan_Raza) reported
@virginmedia absolute joke by Virgin Media. 30 days without service and no accountability. Disgusting service and I've not even connected yet!! Where is the complaints form? Keep on getting different help screens instead
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Brendan Bird
(@BirdBrendan) reported
@virginmedia The virgin media "code of practice " is Irrelevant and pointless. Will just go on and on, passed from piller to post, department to department, person to person. I'll take it further my way. I'll just keep tweeting how bad virgin media are in the meantime.
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Caroline C
(@cazzie1951) reported
@virginmedia from 9/12/202 to 22/12/2020 we had a faulty landline. After numerous Twitter conversations we were given a link for compensation. We still.have not received this! Website says its automatically taken off bill can you help please?