Virgin Media

Virgin Media Outage Report in Accrington, Lancashire, England

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The latest reports from users having issues in Accrington come from postal codes BB5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Accrington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Accrington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Accrington, Lancashire, England 08/28/2025 16:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Accrington, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Bolton, Blackburn, Rochdale, Bacup, Rossendale District, Burnley, Nelson, Bury, Accrington, Clitheroe and Oswaldtwistle.

Loading map, please wait...
City Problem Type Report Time
United KingdomBolton Wi-fi
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Accrington, England

Latest outage, problems and issue reports in Accrington and nearby locations:

  • stephraim83 Steven E Whittaker (@stephraim83) reported from Chorley, England

    @virginmedia Sorry @virginmedia I don't wanna complain but your engineer has just left, my services still aren't working I rang customer services and they fobbed me off. They said said we're closing soon so ring back tomo. Not good enough.

  • heytc1964 Tim Coulman (@heytc1964) reported from Rochdale, England

    @virginmedia I’ve registered my issues via the complaints facility online and will need a call at some point to discuss and resolve them

  • baabaa89 Victoria. 🐝 (@baabaa89) reported from Bolton, England

    @virginmedia appalled at the service I’m currently receiving from your customer service rep on the phone. If she calls me “m’am” one more time, I might cry. Her attitude stinks.

  • GrahamEdgington Graham Edgington (@GrahamEdgington) reported from Bolton, England

    @virginmedia My Mother in law recently went into care with the late stages of Alzheimers and as power of attorney of her affairs I have tried to cancel her phone contract however your customers service did not want to know. They marked the file closed and said I would 1/3

  • aish_a_ aisha (@aish_a_) reported from Bolton, England

    @virginmedia u sent me a new router like a month ago and this connection is SLOWER than the router that was over 10 years old I’m basically sat on top of it and I’ve never experienced slower WiFi

  • LauraR1707 Laura (@LauraR1707) reported from Bury, England

    @virginmedia Yes the service page says there’s no fault but when I ring 150 it says there is a fault - confused🤔

  • cudda69 Denis Cudahy (@cudda69) reported from Horwich, England

    @virginmedia absolute joke cancelled my contract beginning August because of issues ever since its been installed, looked at at my bill I'm still being charged, all equipment in a box so it's not used you have signed me up again for 12 month WTF #jokers

  • Kimbow21 Mrs K E (@Kimbow21) reported from Bolton, England

    @virginmedia I’m not bothered now we have left . The guy who answered the phone couldn’t be less interested . Every thing he was saying was on a card . He was very un professional and didn’t understand English fully . So he can’t be bothered to help I can’t be bothered .

  • BeStrongBolton Be Strong Daz (@BeStrongBolton) reported from Bolton, England

    @virginmedia an absolute shambles broadband service for the last 3 weeks and not scheduled to be fixed until 9th Sept 2019.

  • ClaretNick Nick (@ClaretNick) reported from Burnley, England

    @virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!

  • stephraim83 Steven E Whittaker (@stephraim83) reported from Chorley, England

    Dear @virginmedia I'm not one to complain, however in this instance I feel I have to. I've been paying over the odds for your service for 6 years now... with only a few issues. 3 week ago my services just stopped working, bizarrely after I'd payed for pay per view...

  • marshymoodle Karen Marshall (@marshymoodle) reported from Rochdale, England

    Loyalty gets you nowhere these days! Spoke to @virginmedia trying to get my massive bill down get offered £4 a month, thanks 👍 only given them my money for the last 15 years 😡

  • GrahamEdgington Graham Edgington (@GrahamEdgington) reported from Bolton, England

    @virginmedia receive a final account for £63 and that would be the end of things. The final account never arrived however the outstanding account has been passed to BPOB collections who bumped it up to £269.96. I have paid the account off, so sincerely hope that Mr Branson 1/3

  • marshymoodle Karen Marshall (@marshymoodle) reported from Rochdale, England

    Loyalty gets you nowhere these days! Spoke to #virginmedia trying to get my massive bill down get offered £4 a month, thanks 👍 only given them my money for the last 15 years 😡

  • aish_a_ aisha (@aish_a_) reported from Bolton, England

    Virgin media is so ******* SHIT sick of this life

  • CancerGolf CLIC SARGENT Charity Golf Day (@CancerGolf) reported from Rochdale, England

    Having a right shocking time with @virginmedia customer services. 3 months being overcharged and having to call them on a monthly basis! Still not resolved 🤬 looks like @SkyUK will be getting a new customer.

  • liquidborn liquidBorn (@liquidborn) reported from Burnley, England

    @virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.

  • ClaretNick Nick (@ClaretNick) reported from Burnley, England

    @virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.

  • Kimbow21 kimberley Goodinson (@Kimbow21) reported from Bolton, England

    @virginmedia I’m disgusted I’ve been a customer for 15 years and more . You’ve put the price up by £20. The very unhelpful person on the phone offered me a £2 discount . Disgusting back to Sky .

  • crhudson10 Carolyn Hudson (@crhudson10) reported from Horwich, England

    @virginmedia Non-existent customer service; line cuts off every time we call, emailed 9 days ago & still no response & bill has increased to £167 pm for fewer services! Wouldn’t mind but I only watch Netflix! 😱

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LinJMc Lin McManus (@LinJMc) reported

    @virginmedia can you please update on the internet issues in B74 post code and resolution

  • ApoLLoCsg0 ApoLLo (@ApoLLoCsg0) reported

    @smooyacs @virginmedia Vodafone are pretty cheap and i've only ever had one issue in 3 years with them, got a mate to use them too, he had no issues

  • Grizgut Simon Merrill (@Grizgut) reported

    @virginmedia Back home now. Hub is red, no Internet when wired either. Test on phone says theres a problem but service status says no problem, 2 days now mostly hot spotting from phone, running out of data!

  • MeggJones_ 𝕄𝕖𝕘𝕒𝕟 𝕁𝕠𝕟𝕖𝕤 ♡ (@MeggJones_) reported

    SHOCKING CUSTOMER SERVICE FROM @virginmedia BEEN WITHOUT INTERNET SINCE LAST FRIDAY AND NOW HAVING TO WAIT UNTIL MONDAY FOR AN ENGINEER TO COME OUT! UTTERLY DISGUSTED

  • lisa_lisa19pat Lisa (@lisa_lisa19pat) reported

    @virginmedia No attempt at a temporary resolution during this time so we had to pay out our pocket to increase our phone data as we have an non-verbal child that we need internet for so he can use his communication device. No response from management even though we’ve asked several times.

  • MeggJones_ 𝕄𝕖𝕘𝕒𝕟 𝕁𝕠𝕟𝕖𝕤 ♡ (@MeggJones_) reported

    @virginmedia @NetflixUK Would be helpful if someone could come and fix my internet

  • phillikescustom phillikescustoms (@phillikescustom) reported

    @virginmedia Line was tested guy on phone said there was no fault yet couldnt explain why speed was so slow.

  • IAmThunderHawk I Am ThunderHawk (@IAmThunderHawk) reported

    @virginmedia hello, how can I check if my router has any VPN restrictions? My work VPN connection is very poor, however everything else that's connected to the WiFi runs great

  • oldscotbooks Fergus Smith (@oldscotbooks) reported

    @EyeEdinburgh @virginmedia Yeah, I had the exact same issue - the broadband hub sits upstairs, the phone hub downstairs. Fortunately I've got multiple chargers for the landline, so I plugged the base station into the hub and moved a charger downstairs.

  • kokopuffbean kit @ koko polycule elite!! (@kokopuffbean) reported

    i've been having internet issues with virgin media for months everytime we phone they just tell us "they're doing work on the line." every time and now they're not gonna do anything until new years :) this is ridiculous it won't stay connected securely at all.