Virgin Media Outage Report in Accrington, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Accrington come from postal codes BB5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Accrington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Accrington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Accrington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Burnley, Blackburn, Bury, Rochdale, Rossendale District, Oswaldtwistle, Accrington and Clitheroe.
| City | Problem Type | Report Time |
|---|---|---|
 Rossendale District |
Total Blackout | |
| Bolton |
||
| Bolton |
Internet | |
| Bolton |
Internet | |
| Burnley |
Internet | |
| Burnley |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Accrington, England
Latest outage, problems and issue reports in Accrington and nearby locations:
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
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chris petchelli
(@Petchelli) reported
from
Rochdale, England
@virginmedia what’s going on with the PPV feed. It’s choppy as ****, £25 for this is a joke.
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia No, I have one. The complaint referenced twice in this thread. One complaint....zero call backs!!!
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Charlie SB 🐝 #33 ///
(@Kennicus7) reported
from
Bolton, England
@virginmedia paid for boxing and the signal keeps going
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boltonbwfc
(@Bolt100Wands) reported
from
Bolton, England
@virginmedia an absolute disgrace all night the pixelating of every channel on our boxes plus all Bolton the same! Service Status saying nothing wrong! Sort it Virgin! We pay for a service!
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Christine Thompson
(@magpiegirl80) reported
from
Bolton, England
@virginmedia ....before going to lunch. Your system is set to terminate unanswered calls after just over an hour. This is much more enraging than having to wait in a queue. We’re British, it’s what we do. We DO NOT HANG UP on people. It is beyond rude. #rude #virginmediasuck #stillnointernet
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Shigufta khan
(@Shigufta1) reported
from
Blackburn, England
@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
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Christine Thompson
(@magpiegirl80) reported
from
Bolton, England
@virginmedia The hold times aren’t the issue. I’d wait happily if I got an answer at the end. The issue is being hung up on after an hour then having a call answered only to have to listen to dead air for over 30 minutes while whoever is supposed to be helping has forgotten to logout ....1/2
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Geoff Johnson
(@GeoffJonners) reported
from
Bolton, England
Any chance you can sort this picture issue out @virginmedia
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.
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boltonbwfc
(@Bolt100Wands) reported
from
Bolton, England
Once again @virginmedia tried to ring you but your customer care is shocking. I know of over 100 people plus in the Bolton area with continuing pixelating on ur TV Service which means you cannot watch TV! This needs sorting ASAP! Shocking service and unacceptable with what I pay!
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
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Danny McCann
(@DannyMcCann9) reported
from
Bolton, England
@virginmedia Refund please.... £26.00.... quality is crap...
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Rebecca Wilson 🌈
(@wilsonbecks1) reported
from
Bolton, England
I would be grateful if someone from customer services at @virginmedia could contact me regarding the lack of service received since moving over to @virginmedia
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CoZWeLL
(@CoZWeLL) reported
from
Bolton, England
@virginmedia @SkySportsBoxing chance of sorting the **** picture we’ve paid £26 for out? Cracking and cutting out constantly.
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Jo Mclaughlin
(@josie_allan) reported
from
Horwich, England
I’m not sure how we could overcome WIFI access but surely there is a way that friendly bods @SkyUK @virginmedia could support to stop children missing out on remote teaching - digital poverty sucks
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Hi John. Still no resolution I’m afraid. It’s getting closer to next bill date. Which BTW I’ve received two bills for. One at £27.49 and the other £113.00 and a double bill request which is laughable! I still don’t get why the next gen box is influencing my request. Today please
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Christine Thompson
(@magpiegirl80) reported
from
Bolton, England
@virginmedia we have been trying to arrange our virgin services to be moved to our new house since 23/11/20. We were supposed to get a call back from one of your guys yesterday to help with a self install - no joy. Since yesterday I’ve spent over 3 hours on hold, been.......1/4
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bean Zoomy 🎶
(@BeanZoomy) reported
Absolutely disgraceful customer service today from @virginmedia I have experienced broadband issues for OVER 12 MONTHS. I have spoken to 3 people just today alone; got cut off twice and have been on hold collectively for well over an hour. I have phoned several times over months!
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Whyamihere
(@Whyamih28523058) reported
@virginmedia WiFi hasn't been working properly for weeks. Been trying to get through to someone for about as long. This is madness. Please can someone reach out to help
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Alex
(@AlexMeredithJ) reported
@2WB10 @virginmedia @LutzSchueler I filed a complaint already, it’s just nuts how they get away with this
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Rob Bradbury
(@Robtwt80) reported
@virginmedia why can’t I get help on the phone?? You send texts to links that don’t work and I have poor service on our broadband. 4 calls text every time need to speak to someone. Cannot get good connection on apple products and upstairs is poor signal… not acceptable!
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John D
(@Jdd535) reported
@virginmedia Now nearly FIVE hours and still unresolved!! Terrible service
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Luke McNally
(@lukemcnally2701) reported
@virginmedia There is no area outage. This has been going on for weeks maybe months. It takes on average 30 minutes to get through to speak to somebody who basically fob you off. My introductory offer has also now finished so my bill has doubled which i can not afford!
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sam stevens
(@samstevens6268) reported
@virginmedia and the support line arent able to get an engineer out today - it has now been 3 days without service when I should have wifi
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BeeBee 🐝🐝
(@BeeCycling) reported
@virginmedia There's a whole variety of errors depending where I try to log in, which page or device. One says my browser has cookies disabled (it doesn't.) Another says my email and password aren't recognised, but if I try to reset, giving it my DOB and place of birth, nothing happens.
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BeeBee 🐝🐝
(@BeeCycling) reported
@virginmedia Trying to login to My Virgin Media, seems to accept credentials, then just get Logging in... never actually getting in.
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Kate
(@kateflint3) reported
@virginmedia your website is saying no issues in my area or for my home but my internet is shocking. You recently dug up the pavement and cut my neighbour’s line and I’m reckoning you’ve damaged ours.