Virgin Media Outage Report in Accrington, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Accrington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Accrington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Accrington, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Todmorden, Bacup, Chorley, Bolton, Rochdale and Burnley.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Todmorden |
Wi-fi | |
| Bacup |
Wi-fi | |
| Blackburn |
Total Blackout | |
| Chorley |
Internet | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Accrington, England
Latest outage, problems and issue reports in Accrington and nearby locations:
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Ray Mondoosh De'luce
(@raydeluce) reported
from
Bolton, England
@virginmedia There is an issue and it hopefully should be sorted tomorrow.
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nick Wilson
(@Nw38Wilson) reported
from
Rochdale, England
@virginmedia good morning can someone from resolution team reactivate my service and wipe clear the balance on my account as I was mis sold the broadband in the first place which you haven't apologised for but will give a chance to u goodwill gesture clear account start afresh
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Laura
(@LauraR1707) reported
from
Bury, England
@virginmedia Yes the service page says there’s no fault but when I ring 150 it says there is a fault - confused🤔
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Victoria. 🐝
(@baabaa89) reported
from
Bolton, England
@virginmedia appalled at the service I’m currently receiving from your customer service rep on the phone. If she calls me “m’am” one more time, I might cry. Her attitude stinks.
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Tim Coulman
(@heytc1964) reported
from
Rochdale, England
@virginmedia I’ve registered my issues via the complaints facility online and will need a call at some point to discuss and resolve them
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Allen Smith
(@allensmith566) reported
from
Bolton, England
Properly raining. I hope my @virginmedia engineer can sail through and fix my TiVo box 🌧
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Denis Cudahy
(@cudda69) reported
from
Horwich, England
@virginmedia absolute joke cancelled my contract beginning August because of issues ever since its been installed, looked at at my bill I'm still being charged, all equipment in a box so it's not used you have signed me up again for 12 month WTF #jokers
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Sandy
(@Oh_Hello_Studio) reported
from
Bury, England
@virginmedia Yes, rebooted as per advice we receive every time 😒 We've experienced the same issue repeatedly since the "Intelligent Wi-Fi" upgrade. Repeated outages however status always reports that there is no issue.
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Be Strong Daz
(@BeStrongBolton) reported
from
Bolton, England
@virginmedia an absolute shambles broadband service for the last 3 weeks and not scheduled to be fixed until 9th Sept 2019.
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Ross Mitton
(@rossmitton84) reported
from
Bolton, England
@David4Charnock @virginmedia Ha ha!! You’re getting help off my issue!! On hold for over an hour and live chat keeps disconnecting as no advisors are available!!
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Graham Edgington
(@GrahamEdgington) reported
from
Bolton, England
@virginmedia My Mother in law recently went into care with the late stages of Alzheimers and as power of attorney of her affairs I have tried to cancel her phone contract however your customers service did not want to know. They marked the file closed and said I would 1/3
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liquidBorn
(@liquidborn) reported
from
Burnley, England
@virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.
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Allen Smith
(@allensmith566) reported
from
Bolton, England
@virginmedia Engineer came and replaced my box. Excellent service and I am a happy customer 👍
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Carolyn Hudson
(@crhudson10) reported
from
Horwich, England
@virginmedia Non-existent customer service; line cuts off every time we call, emailed 9 days ago & still no response & bill has increased to £167 pm for fewer services! Wouldn’t mind but I only watch Netflix! 😱
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Mrs K E
(@Kimbow21) reported
from
Bolton, England
@virginmedia I’m not bothered now we have left . The guy who answered the phone couldn’t be less interested . Every thing he was saying was on a card . He was very un professional and didn’t understand English fully . So he can’t be bothered to help I can’t be bothered .
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aisha
(@aish_a_) reported
from
Bolton, England
Virgin media is so ******* SHIT sick of this life
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Tracey Brooks
(@textmaniaa) reported
from
Bolton, England
@virginmedia what's the point in sending a letter stating if yr service hasn't resumed by 5pm ring this number. When they shut at 5pm. Poor service again from virgin media. Nearly 8pm and still no tele or broadband. What a joke of a company.
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kimberley Goodinson
(@Kimbow21) reported
from
Bolton, England
@virginmedia I’m disgusted I’ve been a customer for 15 years and more . You’ve put the price up by £20. The very unhelpful person on the phone offered me a £2 discount . Disgusting back to Sky .
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Graham Edgington
(@GrahamEdgington) reported
from
Bolton, England
@virginmedia receive a final account for £63 and that would be the end of things. The final account never arrived however the outstanding account has been passed to BPOB collections who bumped it up to £269.96. I have paid the account off, so sincerely hope that Mr Branson 1/3
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aisha
(@aish_a_) reported
from
Bolton, England
@virginmedia u sent me a new router like a month ago and this connection is SLOWER than the router that was over 10 years old I’m basically sat on top of it and I’ve never experienced slower WiFi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gemma Lumley
(@tinlid85) reported
@virginmedia Terrible. Still no luck!
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Shehbaz Pathan
(@SKPathan79) reported
@virginmedia the worst for intermittent services and zero responses from customer service either
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Viktoriya Wilton
(@viktoriyawilton) reported
@virginmedia can I talk to someone about cancelling my broadband please? The website gives no help or way to chat to anyone. Waiting time in the phone is ridiculous and after I get through to someone in the end, the connection miraculously drops. Please HELP!
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Amy Todd
(@Toddface) reported
@virginmedia my mum has been trying to call customer services for the last 2 days and just gets an engaged tone, can you advise if there’s an issue?
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Grey
(@NeedsMoreGrey) reported
Hey, @virginmedia, I’m done messing around now. I want to make a Subject Access Request to support the case I am opening with CISAS. What is the best way to do this?
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wr
(@wr21338823) reported
@virginmedia I have been on hold now for nearly an hour, have just been told that although my internet connection is dropping almost hourly I am not entitled to any help or compensation as it has worked at all! All I want is working Internet this is ridiculous
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Mherrity7394
(@mherrity7394) reported
@virginmedia tried calling customer service line. No answer. The make a complaint section on your website is offline. Surprised. How can I raise an issue and get a solution? WiFi is great, but it breaks every 10/15 mins. Not acceptable for working at home.
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Frilly
(@R91Frilly) reported
@virginmedia i need help. Someone had just called me from your technical team saying they are disconnecting the line due to hackers. I said i would call in to ensure it was real & i cant get through
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Ellehcim
(@ShamrockFleets) reported
@virginmedia That's not really helpful. I am having to use my data to be able to work....why I am I paying for a service that isn't working properly and is effecting my ability to work 🤔
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AK Faulkner 🏳️🌈
(@PoopRaven) reported
@virginmedia This isn't a new problem. This has been going on for two years. It's an intentional tactic to prevent customers from downgrading, and your forums are full to overflowing of people with the same problem.