Virgin Media

Virgin Media Outage Report in Burnley, Lancashire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Burnley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burnley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Burnley, Lancashire, England 12/28/2025 18:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Burnley, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Littleborough, Blackburn, Rossendale District, Bacup, Todmorden and Burnley.

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City Problem Type Report Time
United KingdomLittleborough Internet
United KingdomBlackburn Total Blackout
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout
United KingdomBlackburn Total Blackout
United KingdomBlackburn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Burnley, England

Latest outage, problems and issue reports in Burnley and nearby locations:

  • IamAbulShelby 𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪 (@IamAbulShelby) reported from Burnley, England

    @virginmedia @BexInfante mine is now not working at all

  • LovecloughKev Kevin Kitten (@LovecloughKev) reported from Rawtenstall, England

    @virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service

  • wightpie Wightpie (@wightpie) reported from Blackburn, England

    @virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant

  • MATTYB00SH 𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ (@MATTYB00SH) reported from Burnley, England

    @virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet

  • bazza_bee78 🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee

  • cheftonymulgrew Tony Mulgrew (@cheftonymulgrew) reported from Ripponden, England

    @SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers

  • lamsom Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow

  • markdean5413 mark dean (@markdean5413) reported from Bury, England

    So had no internet now for 36 hours😡lisa cannot work from home have to rely on 4G for everything very poor @virginmedia

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor

  • Shigufta1 Shigufta khan (@Shigufta1) reported from Blackburn, England

    @virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable

  • bazza_bee78 🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.

  • eccygem Gem (@eccygem) reported from Bury, England

    @virginmedia is there an issue in Radcliffe??? WiFi is down and it keeps saying incorrect password 😩

  • matt_stanny Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.

  • lamsom Dave Gracey (@lamsom) reported from Blackburn, England

    @virginmedia Your mobile network is crap & your customer service is just as bad.

  • WainwrightDean Dean Wainwright (@WainwrightDean) reported from Accrington, England

    @virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?

  • ianlumsden Ian Lumsden (@ianlumsden) reported from Burnley, England

    @virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡

  • matt_stanny Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!

  • Sam_yates4 Sam Yates (@Sam_yates4) reported from Old Laund Booth, England

    @neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • slay1373 Danny Slay 🇪🇺🇳🇿 (@slay1373) reported

    @virginmedia @Flaminhaystack They never are!! It’s because your hardware is about as useful as a chocolate fireguard. Customers shouldn’t have to fork out £100+ to fix your issues!!

  • JackiePRCooper Jackie Cooper (@JackiePRCooper) reported

    ok @virginmedia - a house of uni students trying to do finals and you won’t fix WiFi, pass them around and then hang up?”

  • slay1373 Danny Slay 🇪🇺🇳🇿 (@slay1373) reported

    @thedogman_918 @virginmedia The hell that is @virginmedia the worst company to exist and crap service. The only way I have got good internet from them is to switch to modem mode and install a mesh system at my own cost! Can’t wait to leave them.

  • gregarus Greg hook (@gregarus) reported

    @virginmedia still not sorted out my other half’s query, 2 weeks and still no further forward What an absolute **** show you lot are!

  • Allison21150388 AxJx (@Allison21150388) reported

    @virginmedia Been begging for a wi fi pod for weeks never any stock then was told it was sent out when it never was just a lie by one of the customer service team . Awful service and never call you back when promised. Yes im moving on

  • Andi_Basson Candice Basson (@Andi_Basson) reported

    @virginmedia my white cable does not plug snugly into the wall, just seems to be a slight mismatch in size but they do connect. I assume this is why my internet speed is 1/10th what it should be but not sure of a solution

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.

  • IMr_Rebel IMr Rebel on FB.GG (@IMr_Rebel) reported

    Virgin need sort there issues out your killing bussniness here We might be content creators / streamers but this is our job Your poor upload speeds and speed drops to bad ping is killing uz mid streams / tourneys @virginmedia

  • wanderingnewbs Steve Newble (@wanderingnewbs) reported

    @virginmedia Hi, ordered a Virgin Mobile pay monthly SIM yesterday evening, but would now like to cancel it. Said order needed checking and has been 'parked' all day, have now found an alternative so need to cancel order. Can you help with this?

  • ed_average AverageEd (@ed_average) reported

    @Ghetto6Tnine @Jukeyz @virginmedia Sky’s literally one of the worst isp’s there is