Virgin Media

Virgin Media Outage Report in Burnley, Lancashire, England

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The latest reports from users having issues in Burnley come from postal codes BB10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Burnley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burnley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Burnley, Lancashire, England 10/29/2025 01:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Burnley, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Burnley, Blackburn and Littleborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomBurnley Wi-fi
United KingdomBlackburn TV
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Burnley, England

Latest outage, problems and issue reports in Burnley and nearby locations:

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee

  • LargotMiss Miss Largot (@LargotMiss) reported from Bury, England

    @virginmedia I want to know about receiving a refund from you.. I pay for the fastest speed which is lie.. Lucky if we get a signal. This has been for months now.. Refund??

  • matt_stanny Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!

  • Shigufta1 Shigufta khan (@Shigufta1) reported from Blackburn, England

    @virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable

  • cheftonymulgrew Tony Mulgrew (@cheftonymulgrew) reported from Ripponden, England

    @SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers

  • NickyRobbo80 Nicky (@NickyRobbo80) reported from Blackburn, England

    If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed

  • HolGaffneyx Hol (@HolGaffneyx) reported from Blackburn, England

    @virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor

  • courtsthomasx 𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚 (@courtsthomasx) reported from Blackburn, England

    @virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.

  • gsouthy gsouthy_25 🏆 LIVERPOOL FC 👊🏼 (@gsouthy) reported from Great Harwood, England

    @virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤

  • maggsheap Maggie Heap (@maggsheap) reported from Bury, England

    @virginmedia DO NOT listen to their customers. Six times I have asked them to contact me after 6.00 pm only for their staff to ring me while I am in work and are really rude when I say its not convenient to talk. @virginmedia do one and stop harrassing me

  • matt_stanny Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.

  • LargotMiss Miss Largot (@LargotMiss) reported from Bury, England

    @virginmedia NO SERVICE AGAIN BL9 6EU WHY

  • LauraR1707 Laura (@LauraR1707) reported from Bury, England

    @virginmedia hello our box attached to our outside wall is broken and won’t close, wires could be exposed and with the weather changing the water could get in. This has been since we moved in, in April

  • nevynxxx nevynxxx (@nevynxxx) reported from Rawtenstall, England

    @virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.

  • SmartCoffeeOff1 Dave R (@SmartCoffeeOff1) reported from Blackburn, England

    What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband

  • scottboyle6 scott boyle (@scottboyle6) reported from Burnley, England

    @virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.

  • jodavidson65 Jo D #KaftrioNow (@jodavidson65) reported from Nelson, England

    @virginmedia very poor of you

  • mooseandme1 Moose And Me (@mooseandme1) reported from Great Harwood, England

    Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PatriciaOHara12 Patricia O'Hara (@PatriciaOHara12) reported

    @virginmedia absolutely has to be the worst customer service EVER

  • VomBagel Ian Bailey (@VomBagel) reported

    @virginmedia Can you tell me why my phone service has been cut off yet again? This is the third week running that it’s gone off on the Saturday and after calls to service it comes back on Wednesday. I don’t really want to waste another hour on the phone. Thanks

  • the_eporter 𝕿𝖎𝖒 𝕷𝖞𝖙𝖍 (@the_eporter) reported from Ellesmere Port, England

    @virginmedia Hello, myself and a friend are having problems with our remotes not working with our virgin media boxes and would like to know how we can get replacements. Tried contacting on the phone. If there is another number or email we can use could you please forward? Thanks

  • _teambennett9 Benno (@_teambennett9) reported

    @virginmedia After being on hold for the 2nd time at 45 minutes I gave up. That’s the 4TH TIME I have called. It’s a simple request yet no one can resolve it I’m close to cancelling my subscription with you. Appalling service

  • Gough_girl Sophie coys Grant (@Gough_girl) reported

    @virginmedia I have just received a message saying the issue won’t be fixed until Friday 18th. I can not go another week without internet. Could someone please look into this ASAP

  • wrighty1313 Anthony wright (@wrighty1313) reported

    @virginmedia I’m paying for the full service that I do not have YES! I’m probably just going to cancel my contract not phoning to be speaking to clueless customer service again. You get someone to phone me! When I cancel direct debit I’m sure I will have a call.

  • kamcrystal White Wine Spritzer - Lemonade - Large (@kamcrystal) reported

    @virginmedia I suggest you teach your 'technical support' some basic manners. Just been told to 'exercise some patience'. I think 48 hours without a working service and then a further 1 hour waiting for someone to answer the phone is 'exercising some patience', don't you?

  • h_rbond Hannah Bond (@h_rbond) reported

    @virginmedia Morning @virginmedia, we have been texting. But are you saying now we should have been sending it in WhatsApp? There are 2 issues. 1. The wifi drops in and out all the time and does not extend upstairs consistently. 2. Regularly the whole network goes completely.

  • brxken1488 jake ♡ (@brxken1488) reported

    @virginmedia please help. we have no internet and our router is giving off a burning smell.

  • DazGraham22 Darren Graham (@DazGraham22) reported

    @RedRoseMichelle @virginmedia Only thing worse than their internet is trying to actually speak to someone about their terrible internet 😤