Virgin Media

Virgin Media Outage Report in Burnley, Lancashire, England

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The latest reports from users having issues in Burnley come from postal codes BB10 and BB11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Burnley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burnley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Burnley, Lancashire, England 08/28/2025 16:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Burnley, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Blackburn, Bacup, Hebden Bridge, Rossendale District, Burnley, Nelson, Bury, Accrington, Clitheroe, Haworth and Oswaldtwistle.

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City Problem Type Report Time
United KingdomBlackburn Internet
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout
United KingdomBlackburn Internet
United KingdomBlackburn Total Blackout
United KingdomBlackburn Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Burnley, England

Latest outage, problems and issue reports in Burnley and nearby locations:

  • LargotMiss Miss Largot (@LargotMiss) reported from Bury, England

    @virginmedia I want to know about receiving a refund from you.. I pay for the fastest speed which is lie.. Lucky if we get a signal. This has been for months now.. Refund??

  • cheftonymulgrew Tony Mulgrew (@cheftonymulgrew) reported from Ripponden, England

    @SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers

  • maggsheap Maggie Heap (@maggsheap) reported from Bury, England

    @virginmedia DO NOT listen to their customers. Six times I have asked them to contact me after 6.00 pm only for their staff to ring me while I am in work and are really rude when I say its not convenient to talk. @virginmedia do one and stop harrassing me

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor

  • mooseandme1 Moose And Me (@mooseandme1) reported from Great Harwood, England

    Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!

  • courtsthomasx 𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚 (@courtsthomasx) reported from Blackburn, England

    @virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.

  • HolGaffneyx Hol (@HolGaffneyx) reported from Blackburn, England

    @virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere

  • scottboyle6 scott boyle (@scottboyle6) reported from Burnley, England

    @virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.

  • bazza_bee78 🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.

  • LauraR1707 Laura (@LauraR1707) reported from Bury, England

    @virginmedia hello our box attached to our outside wall is broken and won’t close, wires could be exposed and with the weather changing the water could get in. This has been since we moved in, in April

  • matt_stanny Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!

  • matt_stanny Matthew Stansfield (@matt_stanny) reported from Burnley, England

    @virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.

  • SmartCoffeeOff1 Dave R (@SmartCoffeeOff1) reported from Blackburn, England

    What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband

  • gsouthy gsouthy_25 🏆 LIVERPOOL FC 👊🏼 (@gsouthy) reported from Great Harwood, England

    @virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤

  • Shigufta1 Shigufta khan (@Shigufta1) reported from Blackburn, England

    @virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable

  • ianlumsden Ian Lumsden (@ianlumsden) reported from Burnley, England

    @virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡

  • nevynxxx nevynxxx (@nevynxxx) reported from Rawtenstall, England

    @virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.

  • Dazmac1882 Daz Mckavett (@Dazmac1882) reported from Burnley, England

    @virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow

  • bazza_bee78 🚩Bazza B 🏴 (@bazza_bee78) reported from Burnley, England

    @virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LinJMc Lin McManus (@LinJMc) reported

    @virginmedia can you please update on the internet issues in B74 post code and resolution

  • ApoLLoCsg0 ApoLLo (@ApoLLoCsg0) reported

    @smooyacs @virginmedia Vodafone are pretty cheap and i've only ever had one issue in 3 years with them, got a mate to use them too, he had no issues

  • Grizgut Simon Merrill (@Grizgut) reported

    @virginmedia Back home now. Hub is red, no Internet when wired either. Test on phone says theres a problem but service status says no problem, 2 days now mostly hot spotting from phone, running out of data!

  • MeggJones_ 𝕄𝕖𝕘𝕒𝕟 𝕁𝕠𝕟𝕖𝕤 ♡ (@MeggJones_) reported

    SHOCKING CUSTOMER SERVICE FROM @virginmedia BEEN WITHOUT INTERNET SINCE LAST FRIDAY AND NOW HAVING TO WAIT UNTIL MONDAY FOR AN ENGINEER TO COME OUT! UTTERLY DISGUSTED

  • lisa_lisa19pat Lisa (@lisa_lisa19pat) reported

    @virginmedia No attempt at a temporary resolution during this time so we had to pay out our pocket to increase our phone data as we have an non-verbal child that we need internet for so he can use his communication device. No response from management even though we’ve asked several times.

  • MeggJones_ 𝕄𝕖𝕘𝕒𝕟 𝕁𝕠𝕟𝕖𝕤 ♡ (@MeggJones_) reported

    @virginmedia @NetflixUK Would be helpful if someone could come and fix my internet

  • phillikescustom phillikescustoms (@phillikescustom) reported

    @virginmedia Line was tested guy on phone said there was no fault yet couldnt explain why speed was so slow.

  • IAmThunderHawk I Am ThunderHawk (@IAmThunderHawk) reported

    @virginmedia hello, how can I check if my router has any VPN restrictions? My work VPN connection is very poor, however everything else that's connected to the WiFi runs great

  • oldscotbooks Fergus Smith (@oldscotbooks) reported

    @EyeEdinburgh @virginmedia Yeah, I had the exact same issue - the broadband hub sits upstairs, the phone hub downstairs. Fortunately I've got multiple chargers for the landline, so I plugged the base station into the hub and moved a charger downstairs.

  • kokopuffbean kit @ koko polycule elite!! (@kokopuffbean) reported

    i've been having internet issues with virgin media for months everytime we phone they just tell us "they're doing work on the line." every time and now they're not gonna do anything until new years :) this is ridiculous it won't stay connected securely at all.