Virgin Media Outage Report in Burnley, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Burnley come from postal codes BB10 and BB11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burnley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burnley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Burnley, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Rossendale District, Accrington, Bury, Blackburn, Burnley and Clitheroe.
| City | Problem Type | Report Time |
|---|---|---|
 Rossendale District |
Total Blackout | |
| Accrington |
Wi-fi | |
| Bury |
Internet | |
| Accrington |
Wi-fi | |
| Blackburn |
Internet | |
| Bury |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burnley, England
Latest outage, problems and issue reports in Burnley and nearby locations:
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
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Wightpie
(@wightpie) reported
from
Blackburn, England
@virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia Your mobile network is crap & your customer service is just as bad.
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mark dean
(@markdean5413) reported
from
Bury, England
So had no internet now for 36 hours😡lisa cannot work from home have to rely on 4G for everything very poor @virginmedia
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
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Sam Yates
(@Sam_yates4) reported
from
Old Laund Booth, England
@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
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𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪
(@IamAbulShelby) reported
from
Burnley, England
@virginmedia @BexInfante mine is now not working at all
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Kevin Kitten
(@LovecloughKev) reported
from
Rawtenstall, England
@virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service
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Geoffrey Evans
(@GeoffEvansTutor) reported
from
Bury, England
Broadband DOWN two days last week then on for a day then OFF Today @virginmedia working from home on Monday in BL9- not good enough for what we pay!!!! #nothappy
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Shigufta khan
(@Shigufta1) reported
from
Blackburn, England
@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
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Ian Lumsden
(@ianlumsden) reported
from
Burnley, England
@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
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Wightpie
(@wightpie) reported
from
Blackburn, England
@virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
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Gem
(@eccygem) reported
from
Bury, England
@virginmedia is there an issue in Radcliffe??? WiFi is down and it keeps saying incorrect password 😩
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Emma L Strawbridge 📷🍓🎮🏳️🌈
(@els_photographs) reported
from
Bury, England
@virginmedia the connection issues better be sorted by tomorrow morning, some of us need to work
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Dean Wainwright
(@WainwrightDean) reported
from
Accrington, England
@virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ
(@MATTYB00SH) reported
from
Burnley, England
@virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claire Menlove
(@clairemenlove) reported
@virginmedia Really doesn’t seem much point in doing that unless your status page shows it’s fixed. This is an utter **** show and I won’t get refunded until I’m off line for 2 days? Really?
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Geo💀Toni🐀
(@Geo_Toni85) reported
Virgin Media has definitely been pissin me off lately. there's an issue on our account & after calling for the 3rd month in a row they're now looking into it. Yeah there is an issue alright, of being overcharged each month since changing package in Dec! Eugh!
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The Wonky Doodler 💚♿
(@Shropshire_Dad) reported
@virginmedia I have been miss-sold a WiFi booster & I'm now being charged an EXTRA £8p/m. Called THREE times and rather than fix the issues, you keep trying to sell me more bundles. THREE I've been promised a refund THREE times its not happened. Looks like I'll be going to OffCom
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Claire Menlove
(@clairemenlove) reported
@virginmedia Still not working and it said it would be fixed at 4.25. No more updates? Pls advise.
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Mandyoxo
(@Mandyoxo2) reported
@virginmedia I have been on what's app with you and silly virtual assistant chat for 2 days now. Nobody live never appears. I am wanting to cancel account. I am cancelling my dd. Please do not charge me anymore, I do not require this service anymore but cannot get in contact.
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Revd Garry Roberts
(@revdgarry) reported
Hi @virginmedia having just informed us on price increase you quite rightly say we can cancel our contact with you. But.......how on earth do we do that when you won't answer the phone? Third time of trying and an hour on hold each time.
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Mia Ward
(@MiaWard41589749) reported
@virginmedia Are you unable to answer this question? Is anyone there actually aware of how to correctly deal with a complaint? ....Or is everyone's attitude, "Oh well, just another dissatisfied customer?"'
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Kent Mark Masons & Royal Ark Mariners
(@KentMarkMasons) reported
Please don't put the words "Virgin Media" and "customer service" in the same sentence, ever again. They are awful.
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Vernal Scott
(@vernalscott) reported
@Villamad_4 @virginmedia I'll be keeping Prime and may resubscribe to Netflix. Otherise, You Tube will do it for me. Plus, I need to move around a bit more, so less TV should help.
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Miss Handsome Pants
(@Trev_Ange) reported
Virgin Media showing how shoit they are again. Slow connection or loss of connection on work devices or when using streaming apps. Advice: using lots of devices can affect connection speed. Me: I've already explained I'm home alone, just back from holiday and only using netflix