Virgin Media Outage Report in Burnley, Lancashire, England
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The latest reports from users having issues in Burnley come from postal codes BB11, BB10 and BB12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burnley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burnley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Burnley, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Rossendale District, Accrington, Bury, Burnley, Nelson, Clitheroe, Blackburn and Oswaldtwistle.
| City | Problem Type | Report Time |
|---|---|---|
 Rossendale District |
Internet | |
| Accrington |
Internet | |
| Bury |
Internet | |
| Burnley |
Internet | |
| Bury |
Internet | |
| Nelson |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burnley, England
Latest outage, problems and issue reports in Burnley and nearby locations:
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Hol
(@HolGaffneyx) reported
from
Blackburn, England
@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!
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Ian Lumsden
(@ianlumsden) reported
from
Burnley, England
@virginmedia I have been trying to get through to customer service for the past two days, the call is usually immediately rejected or I am told the call waiting time is an hour. I have had enough and as soon as I get through I am cancelling my account. 😡
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
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Dave R
(@SmartCoffeeOff1) reported
from
Blackburn, England
What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband
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Maggie Heap
(@maggsheap) reported
from
Bury, England
@virginmedia DO NOT listen to their customers. Six times I have asked them to contact me after 6.00 pm only for their staff to ring me while I am in work and are really rude when I say its not convenient to talk. @virginmedia do one and stop harrassing me
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scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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Shigufta khan
(@Shigufta1) reported
from
Blackburn, England
@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
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𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚
(@courtsthomasx) reported
from
Blackburn, England
@virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.
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nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia because you are providing a service that doesn't work, i presume i can leave without a fee
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Tony Mulgrew
(@cheftonymulgrew) reported
from
Ripponden, England
@SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia @virginhelp any chance you can sort the internet issues in BB11, it’s a nightmare at the moment!
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
@virginmedia Came back on early hours this morning but it's been awful for a while, same as the rest of my family I'll be leaving without a cancellation fee tomorrow
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gsouthy_25 🏆 LIVERPOOL FC 👊🏼
(@gsouthy) reported
from
Great Harwood, England
@virginmedia How are things?? Footpath left full of mud. Having to clean footwear off or remove before coming into the house! The whole length of the footpath in front of the houses where your workers have been is a disgrace. Not even rain has washed it clean!! Terrible standard of work! 😤
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Daz Mckavett
(@Dazmac1882) reported
from
Burnley, England
You've out done yourselves today @virginmedia It's usually poor but your broadband today has been on a completely different level of poor
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Matthew Stansfield
(@matt_stanny) reported
from
Burnley, England
@virginmedia It says not on there but when I call the support number there is a recorded message saying there is an issue and engineers are working on it.....been same all week.
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Sam Yates
(@Sam_yates4) reported
from
Old Laund Booth, England
@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
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Laura
(@LauraR1707) reported
from
Bury, England
@virginmedia hello our box attached to our outside wall is broken and won’t close, wires could be exposed and with the weather changing the water could get in. This has been since we moved in, in April
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Bullock 🦁
(@Andy__Bullock) reported
@virginmedia Thank you for saying sorry though. That will really help me take out a mortgage with a wrongful and fraudulent default on my credit profile.
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Donna Masetti
(@2_masetti) reported
@virginmedia It’s working now. I don’t need to check the service status page, I just open my road’s whatsapp and see many many other people are having problems! Every day there’s an issue. Roll on January because it looks like BT is the way forward
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Abs
(@sirsabs) reported
@virginmedia customer service is certainly not anything to brag about. They never seem to get back to anything they promise, despite being a customer of over 20 years on there highest package plus some. Very frustrating!! Time to embrace change! @bt @SkyMediaUK
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Gerasimos Klaoudatos
(@Makis39277470) reported
@virginmedia I have reported them although it comes from richmond hub failure, not my modem. Proof is that service comes and goes. Online customer service came back 3 days after asking if still a problem. Emailed CEO, e-mail sent to his executive committee, promised a call. Still waiting...
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Moss
(@MossAbhram) reported
@virginmedia I need you to help me I cannot be held on the phone for 4 hours as I called the other day they said it can take upto 2 hours. Messaging the number is a automated service response which I won't waste my time to it
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Andy Bullock 🦁
(@Andy__Bullock) reported
@virginmedia @richardbranson Your systems are broken. Your people are incompetent. Your activities are illegal and fraudulent.
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Kerry
(@Kerry15989545) reported
@virginmedia still no response to getting help for a Tivo box that hasnt been working for 2 weeks. Husband tried AGAIN through the message chat all day yesterday and still no response even today. Disgraceful. When will someone respond?
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@sourcingstewart
(@SGHarber46) reported
@AnIndividualist @virginmedia We have same problems we have only just gone to virgin thinking about changing already, we were with BT who were good but virgin begged us to join because of the 500mb download speed, so far seen max speed 30mb what a joke ??? Virgin I think will lose lots of business
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Joe Sharp
(@joesharp5) reported
@virginmedia why is your internet all of a sudden so bad? Has been incredibly slow over the past couple of months.
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WildWellnessWmn
(@WildWellnessWmn) reported
@virginmedia is the best contact for help with my UK virgin mobile account / SIM? My SIM has been disconnected (as new SIM was sent out) but I’m overseas. I can’t access my account or call without an active phone no. Going around in circles - PLEASE HELP.