Virgin Media Outage in Ramsbottom, Borough of Bury, England

@virginmedia better sort their service out before 9pm for the #HandsmaidsTale 🤬🤬

@virginmedia Well unless you can help with a booster - customer services wanted £360 for an EE one! Most other providers offer WiFi Calling!

@IanSlaterPhoto1 @libertygal72 Nope, the bank issue you a new PIN, it's not the same as knowing what your old PIN was. The issue isn't do much the post, it's storing passwords in plain text which @virginmedia have repeatedly claimed they don't do.

@JZief @virginmedia M19 levenshulme down too #virginmediabroadbandblues

@virginmedia your customer service is appalling. You’ll be losing this customer.

@virginmedia worst customer service I’ve ever received on hold for 20 minutes to then receive the news il be without WiFi for 24 hours and there’s nothing which can be done. Worst customer service going

@virginmedia what's the point in sending a letter stating if yr service hasn't resumed by 5pm ring this number. When they shut at 5pm. Poor service again from virgin media. Nearly 8pm and still no tele or broadband. What a joke of a company.

@virginmedia Trip haziest outside my house cables running to next door which were supposed to be temporary, unstable service, rattling router, some of these issues have been resolved. Others haven’t. I’ve asked for final response but no one will talk to me about this.

@virginmedia Media. I've never experienced such awful customer service in all my life!! If this isn't resolved I will be going to the national press. It seems a lot of people are experiencing the same problem. Your company should be ashamed of themselves!

@mascotmike @virginmedia I'm fuming with them. I have never experienced such awful customer services in all my life. We're going to cancel with them and go to the national press if they can't prove the "so called phone call". I think half their customers have similar problems.

Day 4 of Netflix not working on @virginmedia !!!

@virginmedia Engineer came and replaced my box. Excellent service and I am a happy customer 👍

@David4Charnock @virginmedia Ha ha!! You’re getting help off my issue!! On hold for over an hour and live chat keeps disconnecting as no advisors are available!!

Properly raining. I hope my @virginmedia engineer can sail through and fix my TiVo box 🌧

Day 2... No services from Virgin Media! Still fixing the problem.. that's 2 days we are not paying for 😡😡

@virginmedia Rebooted, and been on services, says no problem but there is no Wi-Fi or phone..

@virginmedia You need to keep your service status page updated. I checked that first, no issues apparently, then did the 10 min test, still not working so contacted you to be told there's a fault - very frustrating to be told to check the service status but it's incorrect!

@tricky1966 @virginmedia 12th August is the estimated date for it to be fixed! Service status page duesnt show this at all! I have had to contact them today

@virginmedia @tricky1966 I have this problem too - see my tweet. Your service status doesn't mention this fault - I have been informed by your messaging service it will be fixed by 12th August!!!! 4 days!!!

@virginmedia Yes, rebooted as per advice we receive every time 😒 We've experienced the same issue repeatedly since the "Intelligent Wi-Fi" upgrade. Repeated outages however status always reports that there is no issue.

Recently moved from a city centre apartment to suburbia. Had to lose my ever reliable @Hyperoptic connection for a @virginmedia package. Been working from home a few days in the last fortnight and it just likes to randomly cut out for periods without reason. JOY.

@virginmedia good morning can someone from resolution team reactivate my service and wipe clear the balance on my account as I was mis sold the broadband in the first place which you haven't apologised for but will give a chance to u goodwill gesture clear account start afresh

@virginmedia The ping is to slow when gaming, on my PC I get 350meg DL, on my xb1x I get 550meg DL, I think it's throwing my gaming out, it's just not worth bothering playing to get hammered because of ping, lag, whatever it is.

It took 1.5 hours to get hold of a @virginmedia tech .And no resolution with broadband box. So if you call a sales line 100s are ready to sell you the products but once you are their customer it’s of no value how they treat you ! @VirginMediaNews Happy Sunday 😀

@LizBish94 @virginmedia @EE I'd take lower speeds for better customer service. 👍

@virginmedia Given up getting through but im gonna be ringing customer services in the morning demanding compensation

@virginmedia Currently been on hold nearly half hour, I seem to be connected again now but bit late the rugby league game I was streaming has finished now I couldn't watch it as I wanted to keep the 1gb of phone data to last the weekend, its typical this this is twice lately ive raised issues

WiFi down again in the Middleton area for @virginmedia!!! Bloody ridiculous pay over £50 pm for a few channels and supposedly decent WiFi but never bloody works, eating up all my phone data atm 😏

@virginmedia I haven’t been able to find a replacement service yet so I need an extension on my end date with you. I’ve been trying to start a chat for 4 hours now.

@virginmedia is down again. Literally on the phone every day now

@virginmedia Just finished a phone call. No engineer until tomorrow which leaves my vulnerable mum without a phone. Completely unacceptable service. Spoke to a manager who wouldn't allow me to take this further.

@virginmedia fantastic most of the channels are not working. To make things worse been waiting 20 mins for customer services on the phone. What a service

@virginmedia There is an issue and it hopefully should be sorted tomorrow.

@virginmedia There are some issues with the tv, some channels are completely un watchable, channel 4 HD & +1 for the moment, I will check the rest

@virginmedia It was affecting the wireless connection on and off for over 6 hrs to the point where I switched wifi off on my phone! I'll not hold my breath for today but I'll certainly be in touch if this problem Carrie's on today!

@virginmedia But the package I have is old now it doesn't exist. I don't have HD channel for itv2. And pay so much basic phone line and Internet so pay over odds. Price increases on an outdated package. You think 10 years as a customer I could upgrade my package to a current TV one

@virginmedia No they wont.... I was on hold for over 3o minutes before someone answered and when he did he said he'd give me a default Password and then he hung up.... wtf. Your customer service and service full stop is an absolute joke!

@virginmedia not working - again. 2nd night in a row. Good job it doesn’t cost a small fortune a month or anything. #shite

@virginmedia Hi its regarding broadband, was down most of Tuesday and we are having in and out connection today.

@virginmedia been a customer for 2 hrs and already rang up twice complaining. Was told I would get movies free for 3 months, I have the email confirming it yet customer service are saying they have no such email and I’m not entitled to it.currently on the phone to them #nothappy

@virginmedia Hi do we have a service issue at my postcode OL16 2JJ. Had issues on Tuesday as well.

@virginmedia Yes I’ve done that several times and there’s never any known issues

@virginmedia Hi, done a few tests and reset router etc and it’s still the same. Speed drops on Ethernet and wireless. It’s very intermittent though. It can be fine for a couple of hours and then have a few minutes of really slow speeds.

@virginmedia Well we don’t have a tracking number and we haven’t heard anything back since we returned the faulty phone. We also tried the text messaging service but also takes ages to get a reply.

@virginmedia absolutely appalling service, 39min and counting trying to close an account I haven’t used for three months, on hold for 11min now.

@virginmedia well come home from working away on Friday with a lot of emails to reply to. To discover my router is broken wife phoned up Friday afternoon customer service said they would send one out by Monday shocking service I’m out of contract so will look elsewhere 😡😡😡

@virginmedia Still the same. Can't sign in on your website.

@virginmedia For days now I have been trying to sign in to my account to no avail, so let me say if you have not sorted this problem soon then I will NOT be paying you, I will NOT be contacting you and I will NOT be answering any calls from you. I'm sick and tired of this SHIT.

@RischDesigns @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland @ASBO_Allstar I'm on 350 which is great but the router let's it down, the old superhub2 had much better firmware and an easier UI.

@RischDesigns @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland Thanks for the advice both you and @ASBO_Allstar have said a similar thing so I guess it's a negotiation down in price with a new router to fix @virginmedia crap hardware.

@virginmedia @CISASUK You could help by stopping lying to people on your social media channels and giving them realistic expectations of how you respond to complaints as a company

@virginmedia My complaint was not resolved within that timeframe and required escalating to @CISASUK to get you to acknowledge it

@virginmedia Well we are managing to have this conversation, so I guess checking the service status is somewhat redundant at this moment.

@virginmedia Still cannot connect games consules Checked pc for speed 1st test 348 meg 2 nd test 1 min later down to 12 meg Keeps disconnecting wifi signal on phones This has been going on since sunday afternoon

@virginmedia Over an hour wait time on the phone and zero reply from the text messaging service. Twitter of no use either. Ridiculous.

@virginmedia @MattMantle I wouldn't get your hopes up! Virgin have a record of lying to customers that they will get back to them. They didn't get back to me until I'd escalated my complaint to @CISASUK and even then it was reluctantly

@virginmedia Still broken, I am at work so can only ring later but there are people In The house who need internet access today.

@JessicaOOTC @virginmedia Cancel the DD and notify virgin that you are and why.

@virginmedia Yes, I have logged into the account, and there are no local incidents that are affecting the service. This was not a one-off problem, it has been going on for months now

@Davogray @virginmedia I think you've been unlucky too. We rarely have problems 🤞I hope you get it sorted and get your credit for down time, or 6 months of discounted payments for the inconvenience. X