Virgin Media Outage Report in Tyldesley, Borough of Wigan, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tyldesley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tyldesley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Tyldesley, Borough of Wigan, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Bolton, Rossendale District, Stockport, Wigan, Runcorn, Salford, Rochdale, Bury, Warrington, St Helens, Sale, Chorley and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Bolton |
Wi-fi | |
| Rossendale District |
Internet | |
| Manchester |
TV | |
| Stockport |
Phone | |
| Wigan |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Tyldesley, England
Latest outage, problems and issue reports in Tyldesley and nearby locations:
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia @VirginMedia_TV any help/advice on moving house. Want to stay with Virgin but can't speak to anyone and the home move team have said they've cancelled the policy? 3 days trying to speak to someone.
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia Done that. Have been in a queue since 8.30am. No joy. Do we have to spend the whole day like we did yesterday trying to get through? Never come across such shocking service from any company before
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia Tried that many times. Not working within 3 days. Can you call ME instead to arrange? If not, cancelling service.
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Mrs Jordan -Johnson
(@Natterback) reported
from
Stockport, England
@virginmedia and once again we have no Internet services. This is without doubt a terrible service.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I have been told that: “Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems.” What if I call and am on hold and miss an update on WhatsApp? Or email…
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia This should have been simply and readily resolved, as soon as your error was brought to your attention. Just because I can’t afford to pay for the top tier of services doesn’t mean I don’t matter as a customer. A very long term, loyal customer, I would note.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Sorry. I was ******* emailing you my complaint. I am available now, if this is just the five minute process I was promised. I simply just want to get this dealt with…
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia 30 day cancellation is nearly up, just waiting on the returns packaging to arrive. But don’t see why I have to pay £150 for a service I’ve not been able to use for a month
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Glyn Peach
(@Glynpeach) reported
from
Wigan, England
@virginmedia worst customer support service I’ve ever experienced
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I have an auditory processing disorder that can make dealing with things over the phone difficult. I am using your WhatsApp service as this was recommended to me by yourselves to avoid being ******* in long queues in the phone. I just want my services back on. That’s it.
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia Poor. Very poor. 3 days trying, being on hold, being assured return calls, moving home team have to speak to Netflix team (don't even have it), then being told it's cancelled and being give packaging instructions. Ridiculous, wanted to stay with you.
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia tried all day to get through on phone to discuss end of contract notification. No joy. Left on hold and then cut off. How do we get to speak to someone. Shocking service.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I’ve explained my issue. I don’t see how being on a queue on the phone is going to be any improvement. I just don’t see it as acceptable that there is no customer support available online until tomorrow. It’s not like I have anything to discuss. I just want my services back on.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia @virginmedialife @VMSolutions_ I just want reconnecting, and I want someone to recognise that we should not have been disconnected, and treat this with some urgency. Or even acknowledge that it needs resolving, and that you have some concern for my situation and the stress it is causing.
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Elaine
(@dublinelaine) reported
from
Manchester, England
@virginmedia On phone now since 0830 this morning. Still on hold. Also tried on what's app. Still waiting to be put in contact with an agent. Shocking service
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I need these services back today. I needed them this morning, when I was not receiving emails that I needed to respond to. I needed to know that you were going to do this, and when it was happening. I am under monumental stress and you’ve just cut out account off, for no reason.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia You’ve just told me you can’t chat until 1.30 tomorrow. But I don’t need a chat. There’s nothing to discuss. You have shut down my services in error, and I need them restored. Hopefully before 5.30 when the people I need to speak to finish for the day.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Where is my payment for inconvenience, for stress and for lack of adequate customer support? I hope you will not be charging me for today, since you’ve provided me with nothing but stress. I am tired, I am ill and I am profoundly frustrated with this whole situation.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Hi. We had to cancel our move due to a situation beyond our control, and contacted you to confirm this, and cancel the installation at the new address. Today, we’ve woken up to no services and found we’ve been disconnected. We need our phone and broadband urgently. We are…
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Kerrie-Ann Ellison
(@ann_ellison) reported
from
Warrington, England
@virginmedia not used my package for 4 weeks. You said you would send someone out to reconnect, which never happened, you keep passing me to different departments. you still have the cheek to send me a bill. Still waiting for the free return package to send your equipment back
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ajay Tarper
(@AjayTarper) reported
@virginmedia do u do a tv app where I can log in and watch stuff from another room rather than having box with signal? Move with the times lol, no one can be bothered with all the wiring these days.
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Grumpy Little 1
(@GrumpyLittle1) reported
@virginmedia Ur breaking contracts and that’s not on, it’s illegal! When you sign contact for period of time at X amount then price stays at that amount! I’ve been customer 30yrs! @MartinSLewis is this legal?
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Paul
(@PaulAtSeas) reported
@virginmedia I’ve been having broadband issues for weeks, all I’m getting from customer services is a confirmation there’s an issue & you’re working on it. I cannot speak to anyone as the auto service either sends me a text (saying there’s an issue) or takes me back to main menu.
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Grumpy Little 1
(@GrumpyLittle1) reported
@virginmedia My contract is with you until 31st January 2024! I should NOT be receiving emails stating a £12 from next month! Ur call center is rude, they put phone down on u when u request to speak to someone higher up! Call again they offer £9 reduction! Then he cocky patronising! 1/1
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Grumpy Little 1
(@GrumpyLittle1) reported
@virginmedia Ur the ones breaking a contract! I get companies are struggling however, stop screwing over customer! And ur call Center staff shouldn’t be patronising or rude! I would like someone to call me! Can you do this? Or do I phone and have to deal with ur rude staff again 😡
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Lambley
(@lambco64) reported
@virginmedia, I called to cancel my MIL's account 3 years ago, she was billed for another month, I called again, the money was refunded, account closed. So I'm somewhat confused why my wife is now receiving calls and emails from a debt collection agency regarding this account.
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JB 5️⃣0️⃣ Trophies and Counting 🏆
(@jjb_1970) reported
@virginmedia I've tried to ring you but just get cut off with a message to go on the help menu online!
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Paul
(@PaulAtSeas) reported
@virginmedia I appreciate that, but this has been 3 weeks. The text that is supposed to have a link to request an engineer simply says “There is an known issue in your area”. No link is included. I wish to speak to someone. The issue is affecting my ability to work.
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Alan Palethorpe
(@alanpalethorpe1) reported
@VirginMediaCust I think I have worked out why Virgin Media chose the name Virgin . They dont give a f*** for customers who spend half their life waiting for the day when they will be satisfied with a good service
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Linds_Therapy
(@LindsTherapy) reported
@virginmedia cancelled our internet installation twice now! Tried to call twice to rearrange and hung up on both times! Your customer service is appalling. Pls contact me to sort out