Virgin Media Outage Report in Rossendale District, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Rossendale District come from postal codes BB4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rossendale District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rossendale District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Rossendale District, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Burnley, Bury, Rossendale District, Bolton, Rochdale, Oldham, Blackburn, Accrington, Nelson, Oswaldtwistle and Colne.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Total Blackout | |
| Burnley |
Internet | |
| Manchester |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Internet | |
| Manchester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rossendale District, England
Latest outage, problems and issue reports in Rossendale District and nearby locations:
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Gail (GiGi) Frampton
(@CarlitosGirl) reported
from
Oldham, England
@virginmedia It's pretty much a long story so would be better to talk. New customer on the pay nothing for 3 months deal. My dad was taken seriously ill and given a month to live. I asked to cancel in cooling off period. Emailed, tried to call. Spoke to Rashid the guy on my doorstep. Nothing.
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Sam Tennant
(@Samueltennant) reported
from
Manchester, England
@virginmedia VERY happy customer for eight years, only disconnecting as not available and new address but the last 24hrs have been a nightmare. The offshore call centres simply seem to have no facility to understand something like this which is off script. 1/2
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Xbox E3 Fans 🎮
(@XboxE3Fans) reported
from
Manchester, England
@aravelle @virginmedia Yikes, that sucks :( I know they’re doing a lot of new areas in and around Manchester so I do hope they’re in your area ASAP! :(
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Gail (GiGi) Frampton
(@CarlitosGirl) reported
from
Oldham, England
@virginmedia I asked Rashid to cancel for me he said he would delay. He didn't. I haven't installed or used and in no state due to a bereavement to sort this out. Even your no reply email service replied to me so I have a date. Don't think I have signed a DD agreement or the contract.
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liquidBorn
(@liquidborn) reported
from
Burnley, England
@virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.
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Sam Tennant
(@Samueltennant) reported
from
Manchester, England
@virginmedia Hi! Follow-up to my prob yesterday, Housemove has been delayed, VM discon 16/09, I've now asked for 1 final mnth. >1hr on phone with 3x outbound call centres yesterday; still not clear if 1) Service will be Reactivated today & 2) will be for one month, not 12/24. Ta!
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Louise Woodman
(@louise_woodman) reported
from
Oldham, England
@virginmedia No, just that it will be on and off until the 30th. I am not asking for ‘fault free’ just some acceptance that we are paying a lot of money for a service we are not getting and paying extra for 3G. The attitude from virgin is it’s ok because you are getting it sometimes!
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Gail (GiGi) Frampton
(@CarlitosGirl) reported
from
Manchester, England
@virginmedia No not really, I need a call or a name I can email. I just need a resolution, can't spend time telling a long story to people who don't have the authority to look at the account and resolve it. Can you do that or can you pass me to someone who can. Please.
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Louise Woodman
(@louise_woodman) reported
from
Oldham, England
@virginmedia we’ve also got no catch up tv etc.. only live tv. Again since Saturday. Tried rebooting but this doesn’t help. No timescale given on the number you gave me and no texts sent to update.
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Karen Marshall
(@marshymoodle) reported
from
Rochdale, England
Loyalty gets you nowhere these days! Spoke to #virginmedia trying to get my massive bill down get offered £4 a month, thanks 👍 only given them my money for the last 15 years 😡
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Mark Robinson
(@markfrobi) reported
from
Atherton, England
@virginmedia your customer service is abysmal. I am fed up of chatting to a robot or someone in india repeatedly asking me the same questions and getting absolutely nowhere. 3 engineer visits, many phonecalls, online chats (some not even answered) and still got nowhere.
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Sam Tennant
(@Samueltennant) reported
from
Manchester, England
@virginmedia UK Sales say 1 month extension reconnection impossible, but offshore call centres said yes but this has not happened yet. House moves are stressful. Please help.
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Carolyn Hudson
(@crhudson10) reported
from
Horwich, England
@virginmedia Non-existent customer service; line cuts off every time we call, emailed 9 days ago & still no response & bill has increased to £167 pm for fewer services! Wouldn’t mind but I only watch Netflix! 😱
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Louise Woodman
(@louise_woodman) reported
from
Oldham, England
@virginmedia I keep calling and it plays the same message saying you knows there’s a fault and you are trying to fix it. The same message since Saturday morning. It offers texts to update but I’ve had no texts even though I’ve put my number in each time I’ve called.
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Shaun
(@shaunbentley) reported
from
Manchester, England
@virginmedia No clue. Tried escalating a complaint with you about 30 times over the past 2 years and you keep ignoring me.
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Shaun
(@shaunbentley) reported
from
Atherton, England
@virginmedia I’ve just asked for all calls relating to my complaint over the past two years. You said no. So now I do a complaint against you with ico. I believe you will get a fine. Sorry.
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CLIC SARGENT Charity Golf Day
(@CancerGolf) reported
from
Rochdale, England
Having a right shocking time with @virginmedia customer services. 3 months being overcharged and having to call them on a monthly basis! Still not resolved 🤬 looks like @SkyUK will be getting a new customer.
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Victoria. 🐝
(@baabaa89) reported
from
Bolton, England
@virginmedia appalled at the service I’m currently receiving from your customer service rep on the phone. If she calls me “m’am” one more time, I might cry. Her attitude stinks.
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Tim Coulman
(@heytc1964) reported
from
Rochdale, England
@virginmedia I’ve registered my issues via the complaints facility online and will need a call at some point to discuss and resolve them
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Jenny Whitham
(@Jenny_Whitham) reported
from
Manchester, England
I’m stressed, I’m tired and about to have an operation. @virginmedia are pushing me over the edge with their appalling customer service and general money grabbing disgusting ways. I made my complaint over a week ago, now you’re just ***************.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jani
(@janipewter) reported
I have been using @virginmedia since 2001, but the *nanosecond* CityFibre becomes available here, I will be cancelling my service and never going back.
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Officer Karen
(@kazbaa) reported
@virginmedia Broadband is off again. That’s been over a day now. Any sign of a fix any time soon?
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🇺🇦🇺🇦🇨🇭🏳️🌈 Bündner 🏳️🌈🇨🇭🇺🇦🇺🇦
(@Buendner08) reported
@nothing_human @virginmedia When @Swisscom goes down, they automatically let you know and that you'll be compensated. Don't virgin do that for you??
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Jani
(@janipewter) reported
@virginmedia have had my business for a long time, but the *nanosecond* CityFibre becomes available here, I will be cancelling my service and never going back.
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Tomfifa
(@T0MFIFA10) reported
@100Phish @virginmedia At this point probably never
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Andy Tyerman
(@andyt21) reported
@JLeadbeatter @virginmedia No service yesterday morning and last night in Spain. Only E service this morning. Looks like is been a massive outage.
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Charlene
(@charliemcd1982) reported
@virginmedia Has this issue been resolved yet?
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Jignesh Patel
(@jigar97) reported
@virginmedia Still Down, over 24 hours, no phone, no internet, shocking 🤬🤬
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Dr Srikanth Mada 😊🇮🇳🇬🇧
(@drsrikanthmada) reported
@virginmedia hi any update on this issue being resolved ? Still no WiFi !!
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Jade Inns
(@inns_jade) reported
@virginmedia I’ve been getting drop outs NN8 area for a while now. I got a booster to see if that would help even though I shouldn’t need too. But we had to use data all day yesterday.