Virgin Media Outage Report in Old Laund Booth, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Old Laund Booth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Old Laund Booth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Old Laund Booth, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Rossendale District, Accrington, Blackburn, Burnley and Clitheroe.
| City | Problem Type | Report Time |
|---|---|---|
 Rossendale District |
Total Blackout | |
| Accrington |
Wi-fi | |
| Accrington |
Wi-fi | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Rossendale District |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Old Laund Booth, England
Latest outage, problems and issue reports in Old Laund Booth and nearby locations:
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Kevin Kitten
(@LovecloughKev) reported
from
Rawtenstall, England
@virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ
(@MATTYB00SH) reported
from
Burnley, England
@virginmedia Yes it works on my phone browser, but not on laptop, so I'll just continue using that method, thanks. One more question; Why do your customer support agents ask for a security password that I use when speaking to an agent, despite being a new customer and haven't set this up yet
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Wightpie
(@wightpie) reported
from
Blackburn, England
@virginmedia Also given that link is for postal marketing how exactly does that help with phone calls? As it stands your systems are non-compliant
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Will_BRFC.1875
(@WillBr1875) reported
from
Great Harwood, England
@virginmedia There isn't anything that could help with the problem because I don't fully understand what everything is or means etc It could do with a technician to have a look, something similar as happened before and you sent a technician out
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🪷Elisabet🪷
(@Elisabet0490) reported
from
Blackburn, England
@virginmedia my internet has been suffering drop outs all day, now I have no working TV or internet. Being told it's my equipment when it never is, it's getting old that excuse. I will apparently have to wait 3 days for "an engineer to come out" - I can't I have to go to work 😤
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Sam Yates
(@Sam_yates4) reported
from
Old Laund Booth, England
@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
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Wightpie
(@wightpie) reported
from
Blackburn, England
@virginmedia So why then a) does it specify postal and b) not provide a field for mobile number. At best it’s misleading and at worst incompetent
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strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect
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Liam Kenniford
(@LiamKenniford) reported
from
Burnley, England
@virginmedia are you having problems in BB10 area?? Can’t get any internet access
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𝔸𝕓𝕦𝕝|𝕊𝕙𝕖𝕝𝕓𝕪
(@IamAbulShelby) reported
from
Burnley, England
@virginmedia @BexInfante mine is now not working at all
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NJW
(@NJWesthead) reported
from
Rawtenstall, England
@virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia Your mobile network is crap & your customer service is just as bad.
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Dean Wainwright
(@WainwrightDean) reported
from
Accrington, England
@virginmedia Thanks for fixing it this morning, I trust given I’d no service for circa 36hrs I’ll see a credit upon my next bill?
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
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strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia bb3 area: internet has been down since yesterday morning & update it's not going to be fixed till tomorrow. I have a online business to run & kids need to do their homework online, can't stream any tv either. Can I ask what the issue is & why its taking so long?
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David Walton
(@Davegas2) reported
from
Feniscowles, England
@virginmedia When are you going to sort out problem with red button on Sky sports, sometimes on, most times off, ongoing problem.
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bay
(@Baynesi83) reported
from
Mellor, England
@NadineDorries @virginmedia @O2 Here she is again that glam Nan spouting bollocks that is instantly shot down by ordinary people who seem to actually know facts. She really needs to shut up or just read factual information instead of coming across as an incompetent muppet.
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
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Will_BRFC.1875
(@WillBr1875) reported
from
Great Harwood, England
@virginmedia Hi , I just wanted to ask if you could help me concerning my Internet at home , its not been working all weekend at all, it connects but nothing please can we sort the problem ASAP Thank You
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strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia Yeah I've seen that already thanks, but it's not going to help the kids with accessing homework online. no I am not on a B account as of yet as I have only just started out in the last week 😑 but even if I was on a B account it would still be off so doesn't make any difference
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hutchinstein
(@hutchin5tein) reported
@virginmedia There aren’t. It’s been an issue for approx 2 months now and seems to be getting more frequent
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Alan Whitehead
(@nffcbigalan1978) reported
@virginmedia I really don’t know what to do other than cancel my contract and go elsewhere. Feel so let down by what I was led to believe as to be the best service in the industry.
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Catherine Leonard
(@cat_bay) reported
@virginmedia That’s so frustrating. I can’t exactly hang up from work meetings...can they not call again? I’ve been passed from pillar to post today. No one is giving consistent advice or information. Or a solution. I’m probably about to get passed around when I finally get through now
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Matthew Marshall
(@MattJMarsh) reported
@virginmedia They did not - I spent over 2 hours on the phone to 4 different teams before one cut me off - so I have no confidence in calling back. They claim until I have a password they cannot help me.
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Liam Meads
(@MeadsLiam) reported
@virginmedia Still waiting since the 24th of December for a call back from a manager yet ever time you call the customer service team they say it’ll be 48hr until they call me back I’m sure the 24th December till the 15th January is longer than 48hr’s
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Alan Whitehead
(@nffcbigalan1978) reported
@virginmedia No. He said he couldn’t check my setup as there was a problem in the area and an engineer was looking at it. There have been several complains in this area apparently. No reference or anything
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caroline
(@unityfor2020) reported
@virginmedia Yes, is there an issue in the London TW1 area or is the issue with connection to my house? I am trying to teach lessons..I can't sit on the phone for hours
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alan ellis
(@mralanellis) reported
@virginmedia it took me 20 min to speak to one of support team for 2 mins, they put me on hold for 45 mins. I gave up, clearly they forgot about me. I have also messaged online. Had poor WiFi for months, tried everything! Just want to upgrade my router. Rubbish #CustomerService
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Sam Cryer
(@SamCryer1) reported
@virginmedia Well without being an assh*le, your apology isn’t worth much and what you could do as a company to help people at the moment is to offer 6 and 12 month contracts even if they’re slightly more expensive. Why did you change in the first place?
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Allanna Murphy
(@weeallannaehm) reported
@stevie156478 @virginmedia As long as its listed on their problem list it's OK. Absolute joke for people trying to work from home etc. Their service is terrible. Think a new provider will be next on the list