Virgin Media Outage Report in Mellor, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mellor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mellor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Mellor, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Leyland, Blackburn, Clitheroe, Preston, Bury, Burnley, Rossendale District, Accrington and Oswaldtwistle.
| City | Problem Type | Report Time |
|---|---|---|
 Leyland |
Total Blackout | |
| Blackburn |
TV | |
| Leyland |
Wi-fi | |
| Clitheroe |
Internet | |
| Preston |
Internet | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mellor, England
Latest outage, problems and issue reports in Mellor and nearby locations:
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Already tried this & the people who answer the calls aren't authorised to deal with it and so I get another promised phonecall which is never made!!! What are you going to do to rectify the problem that's been ongoing since November 2020?!?!?! @MartinSLewis #poorcustomerservice
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Ooo a response! Now I have a dilemma - do I have to complain about the length of time it took to even try to help me with my original complaint? I do sincerely hope I actually get somewhere this time. The time I have spent trying to resolve this is astronomical!
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Taz Ali
(@TazAliPreston) reported
from
Preston, England
@virginmedia can someone please message me. I have been struggling to get hold of someone to resolve a home telephone number. I have been promised call backs to resolve this long overdue complaint. But still waiting to speak to someone! #CustomerExperience
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia No mention of any temporary resolutions or any form of compensation for the loss of service
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Understood. As I said I will wait for what was promised and continue to highlight where virgin media fail to keep promises.
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🚩Bazza B 🏴
(@bazza_bee78) reported
from
Burnley, England
@virginmedia Waiting on an engineer now, none available until Saturday pm. That will be over 3 days without any service.
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia Your mobile network is crap & your customer service is just as bad.
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia I ranted & got nowhere. My wife got an engineer round and job sorted (V box on 2nd room) They don't care about customer service.
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Ruddy
(@srudd1992) reported
from
Leyland, England
@mrandmrsblandy @virginmedia I had the exact same issue last week, eventually put a complaint online and still nobody has been in touch from @virginmedia
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia As was promised (via, text, tweet and written correspondence!!) I have spent countless hours on hold to no resolve. I will await your promised call. Each day I don't receive said call/contact I will continue to demonstrate publicly how bad your customer services are..
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia our broadband is down, any idea when this will be back up?
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia why does my super hub 3 keep resetting my WiFi password. I’m having to change it through settings every other day because it keeps defaulting back to the security key, this is causing major issues
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Taz Ali
(@TazAliPreston) reported
from
Preston, England
@virginmedia can someone please message me. I have been struggling to get hold of someone to **** and resolve a home telephone. I have been promised call backs to resolve this long overdue complaint. But still wait to speak to someone!
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia am I to take your complete and utter silence as the refusal to resolve the outstanding complaint?!? the utter disregard you continuously display towards your customers is disgraceful. You should be ashamed. @MartinSLewis
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✨Shimmi✨ Comms open!
(@ShimmiArt) reported
from
Preston, England
@virginmedia internet yesterday went from 12mbs (11am) to 30mbs (3pm). Today it’s 3mbs. How is this acceptable? No reported issues but our internet goes up and down constantly, sometimes goes off altogether
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The Monk
(@StephenMonk1970) reported
from
Preston, England
Virgin Mobile. Utterly useless. All I want is to send a text and call people. My bill isn't due until 8th May. There is no online help. Really cheesed off. #virginmobile #virginmedia #virginbilling
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Sam Yates
(@Sam_yates4) reported
from
Old Laund Booth, England
@neilayates @virginmedia I believe they were the "3rd Party" that also caused the Microsoft 365 outage which killed our session yesterday!
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
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Marie Hardman
(@MarieHardman13) reported
from
Clayton-le-Woods, England
@virginmedia is is anyone else having problems contacting Virgin media? The telephone 150 is engaged all the time and I can't get through to anyone online.
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia No the light stays white on previous tests the operator said there is a problem and we will send an engineer but then a new hub arrived.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simi
(@Simi50426669) reported
AVOID @virginmedia AT ANY COST! Royal Mail have now lost my phone and VM are refusing to honor the £128 trade in quote, instead are offering me £28 for the lost device, how does Virgin continue to scam and mislead customers at every step. This is an issue between VM & RM, not me
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Justin C
(@supasaffa) reported
@virginmedia Whats the point of this, you are wasting my time once again. I have gone through this and been on calls, nothing gets recorded against my account. I am tired of the terrible service provided by your organisation
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Justin C
(@supasaffa) reported
@virginmedia @BBCNews @BBCWatchdog ... I called multiple times and they just hang up on you. If you read the tweets they are so sorry for everything but then just send you to their site to sit in a chat Window. ...
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Ashleigh
(@AshleighStewy) reported
Never using Virgin Media again. Absolutely shocking customer service, takes hours to get through on the phone so I tried the web chat and it’s currently unavailable? How am I supposed to discuss my account if I can’t get through? All they care about is money
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supergooner
(@aaronsu72974941) reported
@virginmedia internet down, and service to test hub also down any help ???
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🌺 Leah Price 🌺
(@LeahPrice_x) reported
@virginmedia I was just told there was a fault in my area and they are working on it. But when I do a service check in my area it just says the TV is down, not the broadband.
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bunny
(@bunnymaid) reported
@virginmedia Nice try. This does not state if you have 1 IP address with 2 NATs, 1 for the hotspot and 1 for the customer. Which is what I am trying to clarify. That FAQ is for users, not engineers (in the wrong country trying to troubleshoot something.)
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A.Flamingo
(@alisonedwards78) reported
@virginmedia @VirginMedia_TV I’ve spent days on the phone & online chat & getting nowhere!! I’m getting extremely frustrated. As if moving home not stressful enough now I have to waste hours/days trying to get someone to help!!
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Jenster 💙
(@jensterju) reported
@virginmedia Wi-Fi down AGAIN in Islington - What is going on this is interrupting my work... This is a Joke
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Slev 🇻🇨/🇮🇪
(@00Slev) reported
@virginmedia Thanks, I've been registering the outages as they have been happening. Ideally, I'd like to terminate my contract as this is now ongoing every couple of days, could you please let me have a contact number where I can do this. Cheers.