Virgin Media Outage Report in Mellor, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mellor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mellor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Mellor, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Leyland, Preston, Chorley and Burnley.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Total Blackout | |
| Leyland |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Wi-fi | |
| Blackburn |
Wi-fi | |
| Preston |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mellor, England
Latest outage, problems and issue reports in Mellor and nearby locations:
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Jim Ewart
(@ewart71) reported
from
Leyland, England
@virginmedia It’s not fixed yet @virginmedia still intermittently losing internet won the wired connection also on demand still not working without dropping out and encountering errors - get it fixed as we are sick of paying you top end broadband for nothing
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Nicky
(@NickyRobbo80) reported
from
Blackburn, England
If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia reported slow speeds on Sunday. Promised a call back between 2 and 4 hours. Not received. Not getting the minimum guaranteed broadband speed yet paying in full. Proving difficult to speak to anybody. You appear not to care. #poorcustomerservice
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Hol
(@HolGaffneyx) reported
from
Blackburn, England
@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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Yer Man
(@Drawski5) reported
from
Bury, England
Working from home today with loads of interruptions so thought I’d catch up after 4pm, then just before 5, Virgin Media down yet again. Virgin must sort itself out! Lots of people relying on Broadband to work & it’s down again.
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱
(@subz_1) reported
from
Accrington, England
At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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Miss Largot
(@LargotMiss) reported
from
Bury, England
@virginmedia I want to know about receiving a refund from you.. I pay for the fastest speed which is lie.. Lucky if we get a signal. This has been for months now.. Refund??
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia spoken to your “customer service”. Advised that promises for call back on live chat cannot be traced and nothing they could do. The call centre apparently has no record of live chat conversations. Advisor seemed to blame me! For a media company very poorly connected
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nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Miss Largot
(@LargotMiss) reported
from
Bury, England
@virginmedia NO SERVICE AGAIN BL9 6EU WHY
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Matt Allen #StayHomeSaveLives
(@mallen_87) reported
from
Horwich, England
@virginmedia They keep closing it and I have to start from scratch. The issue is that my contract and my sales agreement are different. I thought I was getting somewhere last night when an advisor told me they’d get a manager. Instead they closed my chat
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Aliya shystha Ghani
(@aliyashystghani) reported
from
Preston, England
@virginmedia literally the worst thing ever
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia also run tests. All came back fine. Significantly below minimum guaranteed speed. Average 20mbps. Disappointed that I was promised a call and never got it. Been on hold too long. Appalling service.
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Keenan Jay
(@isleethere) reported
from
Preston, England
@virginmedia your isolator cable for my new router will ot plug into my wall outlet. Please help me. Dissertation due.
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David
(@dave6018) reported
from
Penwortham, England
Wow @virginmedia love how your retention team just put the disconnection through and never offered me any thing to even try and convince me to stay
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scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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Raymond Webster
(@webbynfluk) reported
from
Penwortham, England
Problems in PR1 can anyone help me out my boss will think I'm skiving @virginmedia #preston #virginmedia
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Keenan Jay
(@isleethere) reported
from
Preston, England
@virginmedia worst broadband experience so far. Been trying for 6 hours to get help from virgin media about my new broadband router and I havent got ANYWHERE. Please help me virgin, I have uni dissertation to do and NO INTERNET THANKS TO UR REPRESENTATIVES
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Miss Largot
(@LargotMiss) reported
from
Bury, England
@virginmedia no WiFi AGAIN I expect a reduction in your monthly bill as I am paying for a service that cannot be used Please dm me to request a refund
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Tweety Pie 🐥
(@HelenLloyd66) reported
from
Chorley, England
@virginmedia My internet and TV has been very spasmodic for a few weeks now which is annoying however it has and been down now for 24 hours. I am highly vulnerable and cannot leave the house no TV no internet this is not a service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gavin.mitchell-luker
(@Gavinmitchelll2) reported
@richardbranson @hubbubUK @VMO2News Shame Virgin Media don't want look after their customers. They won't exist soon as the only reason they are still there is that they won't take any cancellation calls. I have been trying to cancel since 3rd February and have been cut off constantly once after 1hr 13 minutes.
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A
(@aharc1989) reported
@virginmedia I think your missing the point. It's a problem with the router not the printer.: hub3 connected fine.. hub 5 no connection.. might get the hub3 back out the box
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Deidre Ramdeen
(@DeidreRamdeen) reported
@virginmedia Be careful trying to cancel you account with virgin media. Someone in their team has tamped with my account. They will refuse to connect you to customer service.
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Tom Harris
(@MrTCHarris) reported
@virginmedia You don’t know how to use direct messages on twitter? Or you just prefer to discuss customer details on a public forum?
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Tekify
(@TekifyUK) reported
@virginmedia It was going to call me in December. This never happened and I haven't been able to get any help. So I've been paying for two phone numbers for 4 months now and seem to be no closer to getting any help. Any help would be appreciated and ideally the money I've paid double back.
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Tekify
(@TekifyUK) reported
@virginmedia A few months ago I was sold a broadband package with a mobile number and was told I could move my existing number over. After a couple months of delay I was eventually told it couldn't happen. I was credited some balance as an apology and a complaints manage who could fix 1/2
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Laura Jane Bailey
(@bailey02380) reported
@virginmedia WiFi signal is struggling to reach the top floor of the house? We are three story and the hub is on the lower floor.
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Zoe Wright
(@Zoezeg82) reported
@virginmedia absolutely shocking service with our Wi-Fi constantly going off. Can’t speak to an actual person. How can we get this issue sorted? as we are paying for a service we are not getting properly
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Deidre Ramdeen
(@DeidreRamdeen) reported
@virginmedia Be careful trying to cancel you account with virgin media. Someone in their team has tamped with my account
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Chris
(@doughty182) reported
@virginmedia our internet has stopped working (nothing new). Given you now charge £75 per month, can you help please? I cannot speak to a person when I call your call centre. Having to use my personal data so I can work