Virgin Media Outage Report in Preston, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Preston come from postal codes PR1 and PR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Preston, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Preston, Southport, Leyland, Blackburn and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
Internet | |
| Southport |
TV | |
| Preston |
TV | |
| Preston |
TV | |
| Preston |
Internet | |
| Leyland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia But on the online forum it says others have had the same problem and your technical department need to contact Sky and the line needs to be routed to you again as it's a porting issue. I can't see any other examination although I appreciate I'm not a technician.
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia why does my super hub 3 keep resetting my WiFi password. I’m having to change it through settings every other day because it keeps defaulting back to the security key, this is causing major issues
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@VodafoneUK I'm not sure... as far as I can tell it's a @virginmedia issue. But you may be able to help. No one on Vodafone can call our virgin landline. It just beeps or says the number and code combination isn't recognised.
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✨Shimmi✨ Comms open!
(@ShimmiArt) reported
from
Preston, England
@virginmedia internet yesterday went from 12mbs (11am) to 30mbs (3pm). Today it’s 3mbs. How is this acceptable? No reported issues but our internet goes up and down constantly, sometimes goes off altogether
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia Your mobile network is crap & your customer service is just as bad.
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Mohammed Seedat | Sports Marketing
(@mseedat0) reported
from
Preston, England
@virginmedia my network is very poor! Getting no signal at all.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Quite frankly sick of having to sort this out every month and spending my own time dealing with your errors
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sarah
(@ms_sasmassey) reported
from
Preston, England
@virginmedia hi my tivo remote is broken trying to order new online and an error message comes up. Can't get through on the phone Help
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The Monk
(@StephenMonk1970) reported
from
Preston, England
Virgin Mobile. Utterly useless. All I want is to send a text and call people. My bill isn't due until 8th May. There is no online help. Really cheesed off. #virginmobile #virginmedia #virginbilling
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Where to begin🙄 started with instillation issues, then accused of lying, then billed for stuff that was free in my deal, set up for billing wrong, then just completely wrong bills, then advised my deal was increasing in fixed fee contract, then someone made changes on my
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David Gardner
(@LeylandDavid) reported
from
Leyland, England
@virginmedia My landline phone has been down all afternoon in PR25 1UJ. Have any others complained about this issue, and if you're aware of the issue, do you have an estimated time for repair. Thanks in advance.
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Someone else has called me since and had said she's going to call me back and look into it. But I was just so frustrated with the way he spoke to me. I'm not one for just googling random sites but this was on one of your forums and it's the exact same issue!
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Account which then changed my bill been in the phone today to customer service who advised it’s fixed now and will have the confirmation through, and just had it and it is still wrong. I have had someone called Ross from billing,dealing with this but now no response from him 🙄
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia He said it '100% wasn't a porting issue' and that he would look into it but that wouldn't be the answer. Another lady called me later on a few times and asked me to call our land line on three separate occasions and she could call back to get the times. But haven't had a call yet
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The Monk
(@StephenMonk1970) reported
from
Preston, England
Help @virginmedia. Once again I'm left unable to ring my doctors because you attempted the direct debit early and it failed. My Oomph sim will now not work until I make a payment. Please that's all I want to do. Do I need to go to Ofcom or the Ombudsman. This seriously effects me
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia hi!! We're having issues calling our landline from Vodafone mobiles. Have googled and it looks like it's a porting issue. But one of your technicians has just called and talked to me like I'm stupid and told me it's not. Can you help???
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia can someone explain that why after several issues I’ve had with you, that you think it’s ok, to hike up the bill £20 a month on a fixed fee contract?! #disgusting #poorservice #donotrecommend
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia do you have an email or a direct telephone to make a complaint too please? I’ve had to make several complaints since joining which get rectified them something else goes wrong and I am sick of it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Kirwan
(@Rolledupecho) reported
@virginmedia No member of the team has been along and I’m still none the wiser! This is very disappointing service considering what I pay you each month
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Ian Slater
(@IanSlater1990) reported
@virginmedia @virginmedia when I call the support line number, the pre recorded message says there's a known issue in the area and engineers are working on it but then goes on to say run tests - no issues. App lists no issues so what is it?
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Pete Wylie is WAH!🌟
(@petewylie) reported
@chapoiron @virginmedia That’s where the problems started!🤬
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Ian Slater
(@IanSlater1990) reported
@virginmedia when I call the support line number, the pre recorded message says there's a known issue in the area and engineers are working on it but then goes on to say run tests - no issues. App lists no issues so what is it?
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TheDementedSalad
(@DementedSalad) reported
@ShaunKaneyy @virginmedia Exact same issue here, really starting to piss me off
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Kaneyy 🇬🇧
(@ShaunKaneyy) reported
@DementedSalad @virginmedia Soon as BT install FTTP fibre in my street I’m gone. Nothing but issues at the moment with Virgin.
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Neil Redmond-King
(@neilredmondking) reported
@virginmedia It says there is not outage - as it has the whole time!
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Si
(@SiZatMac) reported
@virginmedia I wouldn't be as unhappy if you customer service called me and sorted out my sim so we could get online as you (VM) state. Or had a customer service team that could actually provide a decent service. #virginmedia #virginmediadown #terriblecustomerservice
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United forever
(@Utd_4_eva) reported
@virginmedia Yep done that just says there’s issues doesn’t say what your doing about it or how long you expect it to go on for By the way this is the 7th time this year I’ve had to call you lot up I get the same poor service everytime I think it’s time @Ofcom get a complaint
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Sandra Coulter (she/hers)
(@SandraJCoulter) reported
@virginmedia The service drops out daily, connection is very slow. Poor to no coverage upstairs. We’re a busy family of five which is why we upgraded to make sure we had a service that could cope. And it can’t!