Virgin Media Outage Report in Preston, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Preston come from postal codes PR5, PR2 and PR4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Preston, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Preston, Chorley, Blackburn, Southport and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
Internet | |
| Preston |
TV | |
| Chorley |
Internet | |
| Blackburn |
TV | |
| Blackburn |
Total Blackout | |
| Blackburn |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia Okay let me start from the beginning and just read everything I say and then give me a solution. I tried watching on my Mac last night. It kept telling me to register my device so I did. And now it’s saying there’s max devices registered and won’t let me watch anything
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia I ranted & got nowhere. My wife got an engineer round and job sorted (V box on 2nd room) They don't care about customer service.
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia As was promised (via, text, tweet and written correspondence!!) I have spent countless hours on hold to no resolve. I will await your promised call. Each day I don't receive said call/contact I will continue to demonstrate publicly how bad your customer services are..
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia am I to take your complete and utter silence as the refusal to resolve the outstanding complaint?!? the utter disregard you continuously display towards your customers is disgraceful. You should be ashamed. @MartinSLewis
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia tv and broadband down in banks, is this a known issue?
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia our broadband is down, any idea when this will be back up?
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Angela Waterhouse
(@AngWaterhouse) reported
from
Euxton, England
@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Already tried this & the people who answer the calls aren't authorised to deal with it and so I get another promised phonecall which is never made!!! What are you going to do to rectify the problem that's been ongoing since November 2020?!?!?! @MartinSLewis #poorcustomerservice
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Understood. As I said I will wait for what was promised and continue to highlight where virgin media fail to keep promises.
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia The cookies are always active. As I said I didn’t close the browser I just refreshed the page. So now 5 slots are taken by my MacBook. But it won’t allow me to watch on my MacBook so what can you do to help me?
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Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Ooo a response! Now I have a dilemma - do I have to complain about the length of time it took to even try to help me with my original complaint? I do sincerely hope I actually get somewhere this time. The time I have spent trying to resolve this is astronomical!
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Chris Teeling
(@TeelingChris) reported
from
Ormskirk, England
@KeithJBolton @virginmedia dont take no **** m8💪
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia No the light stays white on previous tests the operator said there is a problem and we will send an engineer but then a new hub arrived.
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia Don't really want to waste another hour of my life calling back yet again! Already wasted 2 hrs was given a 'direct" number which no-one answered. Call centre can't help or understand problem. What is the point? Do U get reimbursement for all the inconvenience @virginmedia ?
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Ruddy
(@srudd1992) reported
from
Leyland, England
@mrandmrsblandy @virginmedia I had the exact same issue last week, eventually put a complaint online and still nobody has been in touch from @virginmedia
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@Sedds_lep @virginmedia Did you get help Dave? Tried 3 times and made an email complaint to @virginmedia - 28 days for a reply! Got a new V Box for second room, won't connect or verify. 3 hrs wasted on phone. What worked? I've given up...
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Marie Hardman
(@MarieHardman13) reported
from
Clayton-le-Woods, England
@virginmedia is is anyone else having problems contacting Virgin media? The telephone 150 is engaged all the time and I can't get through to anyone online.
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Taz Ali
(@TazAliPreston) reported
from
Preston, England
@virginmedia can someone please message me. I have been struggling to get hold of someone to resolve a home telephone number. I have been promised call backs to resolve this long overdue complaint. But still waiting to speak to someone! #CustomerExperience
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Taz Ali
(@TazAliPreston) reported
from
Preston, England
@virginmedia can someone please message me. I have been struggling to get hold of someone to **** and resolve a home telephone. I have been promised call backs to resolve this long overdue complaint. But still wait to speak to someone!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Ellins
(@tomellins) reported
@virginmedia 6 times I’ve been transfered today and no one is able to help or understand the issue. Apparently this is a construction team issue now…. Apparently a reference is c090821624
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Makes Nosense
(@_makes_nosense) reported
@virginmedia we're getting dialup speeds since Friday evening. Is there an outage in KT5? Literally unusable Internet and phone.
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david lynch
(@davidly99780294) reported
Virgin media are a very bad provider
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angie thomas
(@angiebug12) reported
@virginmedia Took ages because guess what disconnected again, no issues found
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Lawrence Jamison
(@LawrenceJamis11) reported
@virginmedia Do you really think I haven't done that already , that I'm stupid? It's responses like this every time I report errors that piss me off so much. I tried again to request a booster but demand was so high you've stopped taking names, despite registering before and not a word back
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Customer Service
(@vmbusinesshelp) reported
@liam_cook18 @virginmedia Hi Liam, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this. They can be reached on this number: 0800 052 0800
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Rach💚
(@_rachf02x) reported
from
East Kilbride, Scotland
Virgin media are 1000% the worst providers on planet earth
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𝙺𝚒𝚎𝚛𝚘𝚗
(@Kiweddd) reported
@samc83 @Joseph30414778 @DisneyPlusUK As far as I’m aware, Bohemian Rhapsody is currently on NOW TV so it won’t be on Disney+ for a while. As for The Greatest Showman, it’s currently on Virgin Media’s GO service so likely won’t be on D+ for a while either.
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Tom Ellins
(@tomellins) reported
@virginmedia No services are available in our area apparently. Even though you still sell them on your website. I was promised a resolution by last Friday. The complaint was via phone. Can someone contact me to get this resolved? Shocking customer service on the phone lines.
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Robert Bruce
(@Boba_Gett) reported
@SaraWoo60151470 @virginmedia been a customer for about 15 years, had asked them to do the simplest of tasks last year...took them months to get it right! thankfully once I move house, I can leave this mob behind!