Virgin Media Outage Report in Preston, Lancashire, England
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The latest reports from users having issues in Preston come from postal codes PR2 and PR1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Preston, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Leyland, Blackburn, Preston and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Leyland |
Total Blackout | |
| Leyland |
Total Blackout | |
| Blackburn |
Wi-fi | |
| Blackburn |
Internet | |
| Blackburn |
Wi-fi | |
| Blackburn |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia No, I have one. The complaint referenced twice in this thread. One complaint....zero call backs!!!
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia I've been passed from pillar to post and I'm.not getting any answers. Can you contact me or cancely service
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Lauren Fox
(@Bismurff) reported
from
Warton, England
@virginmedia having issues in the Warton area... been trying to call but there's no answer - all the online help did nothing. Are issues happening everywhere? #virginmediadown
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@VirginMediaCorp @virginmedia please contact me, it is imperative that you do. I have received zero customer service from you for a service I pay over £600 a year for. I would like your retention and technical team to make contact asap.
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
So, apparently been without all @virginmedia service ahain today, without warning, when Hubbs was supposed to be working from home. No projected resolution until 10pm; WTF am I paying for? Seriously?? 🤬🤬🤬
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
It seems my @virginmedia goes down on a weekly basis at the moment. Usually on my days off...🤬
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paul kitchen
(@pkitch1) reported
from
Whittle-le-Woods, England
@virginmedia Having problems with our broadband, hub shows a list of critical errors, can’t speak to anyone on the phone, website is useless,where can we get help?
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia You are the worse Internet provider in the PR postcode what has happened 4weeks now intermittent service its like flip a coin to see if the Internet is working. And the lies about adjusting my bill has never happened time to say goodbye.
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia We've logged a complaint There was an outage planned for all day Tuesday due to issues in our area. The outage lasted THREE days Piss poor service and no contact to warn us about the extension Am monitoring now as lost trust and confidence You may lose a longstanding customer
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Howard Croston 🏁🇬🇧🇬🇬
(@Hnc365) reported
from
Preston, England
@EppsRacer @virginmedia Gave up with @virginmedia many moons ago with the internet constantly being down which was laughable as I'd been talked into an upgrade that would cure the issue. Gave up with the call centre and sent a letter basically saying stuff! your contract
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia I've spent three hours over two calls waiting for you to confirm a discount on my below standard broadband and to deliver a booster. I have had to escalate a complaint as it couldn't be resolved on the phone yet I'm still waiting for the level of service promised!!!
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia your internet is ******* **** paying all this money for your internet service to go down at least once a week. Absolutely shite
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia Yes, but each deadline came and went with no resolution and the notification by text didn't happen Anyway, there's no point in this conversation any more as there's nothing you can do except make the company look bad with each answer I give
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia still holding 1:24 mins later. Your customer services are shocking
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Then was told a booster would be delivered that never arrived. So when I called back it hadn't actually been ordered. I finally received it yesterday but am still waiting for a call back following a complaint I made and the charges I am not willing to pay for the booster.
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia your internet service is ******* crap
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Sanity Clause 🦹
(@ColBloodnok) reported
Dear @virginmedia Me again, I am still trying to cancel my contract but you are still hiding. You can assume my contact is cancelled, I am out of the lock-in period and I've cancelled my direct debit. I will leave your box on the step of you want it. Have a good onward day
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Rain
(@iRain_x) reported
@virginmedia It is not an issue showing on your service page, usually I don't have an issue with the WiFi but as of the last 10~ days I've had issues with it at night. I've even upgraded and still no joy
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Derek Huby
(@derekhuby) reported
Does anyone know how to get hold of Virgin Media customer support? Our home TV and broadband not working and customer support is - well, sub-optimal. #virginmedia
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Jules Morley
(@morley_jules) reported
@virginmedia cannot believe your customer service it is shocking 🤯
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Andrew Tilling 1969
(@TillingAndrew) reported
@virginmedia Tried everything, one thinks because so many people are having the same issue, the problem is at your end. At the end of the day we’re paying you for a service that is not being provided..
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XePoZuRe V16
(@Xepozure) reported
@virginmedia Is there anything that will be done from this, I know that when there is an internet outage we were promised unlimited data for our mobiles to rectify this. As this is your issue can you guarantee this will be resolved?
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Andy The Northern Diver
(@AndytheNd) reported
@Dive_With_Matt @virginmedia @O2 Next door got sky and never looked back, think we’re gonna do the same
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XePoZuRe V16
(@Xepozure) reported
@virginmedia Hi, it has been an absolute joke, we have been without WiFi for over a day now with no support, we have been waiting for a reply from the internet support but also has been over 24 hours without a response! We have to work tomorrow from home so we will have to hotspot our data!
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AnxSND 🇾🇪
(@AnxSnd) reported
@virginmedia 13 hours down the line, not a single text reply yet... great customer service virgin, cant wait to get FTTP with BT/Vodafone so you can get ******
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curtis franks
(@FREDDIEF92) reported
@Iauxaa Hope it works for you as I had problems with virgin media internet lately