Virgin Media Outage Report in Preston, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Preston come from postal codes PR1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Preston, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Preston, Blackburn, Chorley, Southport and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
TV | |
| Blackburn |
Internet | |
| Preston |
Total Blackout | |
| Preston |
Internet | |
| Preston |
Internet | |
| Chorley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
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Ange Turner 🔶
(@AngeTurner816) reported
from
Penwortham, England
@virginmedia @Virgin_Victoria Every single evening your WiFi goes down for about two hours around teatime. Last night it went off at 6.00 pm and came back on at about 11.00 pm!
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richard caines
(@rick300) reported
from
Leyland, England
U know it’s bad when the internet on ur phone works better than @virginmedia internet been off now for over 5 hours in leyland
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Steven E Whittaker
(@stephraim83) reported
from
Chorley, England
Dear @virginmedia I'm not one to complain, however in this instance I feel I have to. I've been paying over the odds for your service for 6 years now... with only a few issues. 3 week ago my services just stopped working, bizarrely after I'd payed for pay per view...
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Luke Southworth
(@LukeSouthworth) reported
from
Preston, England
@MrLARIATO @virginmedia Honestly it's mostly not been too bad. But today we've had it cut out at least 3 times.
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Ange Turner 🔶
(@AngeTurner816) reported
from
Penwortham, England
@virginmedia Sorry. I am asking you to tell me what the problem is and what you planing to do about it!
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Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia WTF INTERNET DOWN .Record message should be back running by 12.05am Are you serious.
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Denis Cudahy
(@cudda69) reported
from
Horwich, England
@virginmedia absolute joke cancelled my contract beginning August because of issues ever since its been installed, looked at at my bill I'm still being charged, all equipment in a box so it's not used you have signed me up again for 12 month WTF #jokers
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The Strictly Spoiler
(@davejthorp) reported
from
Preston, England
@virginmedia Well it’s sorted. In 2 weeks time. Which is a bit poor that I have to wait 2 weeks for you to fix your error
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Alison Hesketh-Holt
(@Alison_hh) reported
from
Leyland, England
Absoloutley disgusted with @virginmedia been on hold for 2 hours - I'm an existing customer and one agent has hung on me!!! I want to discuss my existing contract with them. How the hell are you supposed to speak to the complaints department or a manager in charge!
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Dorothy Carr
(@dottydinosaur) reported
from
Blackburn, England
@MisterVivian @utv @virginmedia @ITV Here in Blackburn vigin 113 itv is not working but someone on twitter told me to watch 853 😕 it works
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Terry Brooks
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia @Mr_Mark_Taylor Full month refund please at least. I didn't go to the game and my sons missed football training for something we have paid for and cant access. What are you going to do about it @virginmedia The service is a joke!!
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Terry Brooks
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia @SLK1971PNE The whole country cant access the Championship game via the red button. Problem not anyones equipment, your issue only. Sort it out, people subscribe just for this. Appalling customer service.
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Terry Brooks
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia @CowburnMarc @virginmedia you know this is not working so why send out standard template reply. Customers pay fortunes for this, action required and money refunds needed.
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Wiganpierpromo
(@WiganpierprAnne) reported
from
Wrightington, England
@virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.
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Terry Brooks
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia @SLK1971PNE Patience! Too late now it is half time ! What a shoddy service and obscene with the vast profits you make. Lots of refunds needed.
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Carolyn Hudson
(@crhudson10) reported
from
Horwich, England
@virginmedia Non-existent customer service; line cuts off every time we call, emailed 9 days ago & still no response & bill has increased to £167 pm for fewer services! Wouldn’t mind but I only watch Netflix! 😱
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Sister Sarah💫
(@SarahIsFab) reported
from
Preston, England
@virginmedia my WiFi is down EVERYDAY and it’s only on for a tiny amount of time😭. It keeps going from green flashing to turning itself off and then just sitting there with a green icon on It and then the phone icon appears then the WiFi and goes round x1000
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Marsoma
(@Marsoma) reported
from
Blackburn, England
@virginmedia Yes I’ve done all that. There was an issue in the post code but it says it’s sorted now, but it’s not. Still nothing at all!
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Raymond Webster
(@webbynfluk) reported
from
Penwortham, England
@virginmedia can we sort the red button issue out please
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Steven E Whittaker
(@stephraim83) reported
from
Chorley, England
@virginmedia Sorry @virginmedia I don't wanna complain but your engineer has just left, my services still aren't working I rang customer services and they fobbed me off. They said said we're closing soon so ring back tomo. Not good enough.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sandy
(@Sandyknownas) reported
@virginmedia I was contacting you about a complaint but your process is to ignore and then ignore again!
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Andy dibble 🐝🏴⚽️🏌️🏏🥊🕴#ceoliac
(@A_dibble07) reported
@virginmedia Yes done both, it was down Sunday from about 10am all day until about 7pm, in that time I had to connect to my phone hotspot for everything. Then Monday it went down again early morning and was still off when I left for work. White light is on on router but no internet
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bonnie teen
(@bonnieteenlou) reported
Virgin media are a load of 💩 problem after problem 🙄 😒 😑
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PWL
(@PintsUTD) reported
@Utd1A @virginmedia Customer service in general is in the toilet. Needs serious reform. Sometimes you literally cannot cancel things simply because they’ve made it impossible to deal with call canter reps.
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RazzleDazzle.. (ryan) (slothdad22)
(@Waiting4Friday4) reported
@virginmedia pls fix my internet so many times I cant get on as my wi fi just doesn't reach anywhere any more, I pay for the top package and it's never been this slow
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Doothcrow© YouTube
(@doothcrow) reported
I go into Hospital tomorrow. Best update my Switch games today, while I have internet. Oh wait, @virginmedia is down. Typical. Can't even borrow a friends, because we're in isolation. Honestly, why do these companies make life so difficult? Last thing I need today.
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helen🌻 🇺🇦
(@nelliecarty) reported
@virginmedia Not working. Unreliable.
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Neil Cammies
(@NeilCammies) reported
@virginmedia I have been told on this platform by one of your representatives that the outage in my area is until May 11, 3pm. So clearly an issue for my area.
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PJWilliams
(@pjwwriter) reported
@samatlounge @virginmedia No. Nope. Never again. They could offer stellar WiFi, through cables woven from Branson's golden, 70s pubes and I still wouldn't return.
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Beena m Puredath
(@MPuredath) reported
@virginmedia No updates when I check what’s happening in my area Da1 2bh. It say’s no problems in my area, but I called up and they say it will be resolved by 6.00p.m only!!! How should I work from home when no service?? Need URGENT action!