Virgin Media Outage Report in Preston, Lancashire, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Preston come from postal codes PR2, PR1 and PR5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Preston, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Preston, Leyland and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
TV | |
| Blackburn |
||
| Preston |
Internet | |
| Blackburn |
Wi-fi | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
-
Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia Okay let me start from the beginning and just read everything I say and then give me a solution. I tried watching on my Mac last night. It kept telling me to register my device so I did. And now it’s saying there’s max devices registered and won’t let me watch anything
-
Matt Allen 🔶
(@mallen_87) reported
from
Horwich, England
@virginmedia I would like to cancel my services with you. When I go online to do this I’m directed to call in. When I call in the IVR directs me online. Can you help?
-
Angela Waterhouse
(@AngWaterhouse) reported
from
Euxton, England
@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
-
Ali Gudgeon ✍🏻️
(@Libra_Comms) reported
from
Preston, England
@virginmedia just wasted two hours on web chat trying to get a better sim deal as advertised. 45 mins to get through security. Tried to check/sign in on the Virgin mobile app and it doesn’t work for me or my husband, despite having an account for years. An absolute joke! 👎🏻
-
Nightsky Ceilings
(@cadeharry) reported
from
Euxton, England
@virginmedia No the light stays white on previous tests the operator said there is a problem and we will send an engineer but then a new hub arrived.
-
Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
-
Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
-
Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@virginmedia Don't really want to waste another hour of my life calling back yet again! Already wasted 2 hrs was given a 'direct" number which no-one answered. Call centre can't help or understand problem. What is the point? Do U get reimbursement for all the inconvenience @virginmedia ?
-
Shigufta khan
(@Shigufta1) reported
from
Blackburn, England
@virginmedia Problems with my TV very frustrating not being able to speak to anyone. For a communication provider the service being offered is not acceptable
-
Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia The cookies are always active. As I said I didn’t close the browser I just refreshed the page. So now 5 slots are taken by my MacBook. But it won’t allow me to watch on my MacBook so what can you do to help me?
-
Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@Sedds_lep @virginmedia Did you get help Dave? Tried 3 times and made an email complaint to @virginmedia - 28 days for a reply! Got a new V Box for second room, won't connect or verify. 3 hrs wasted on phone. What worked? I've given up...
-
Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
-
martin
(@whitealbo) reported
from
Southport, England
@virginmedia I emailed you a few days ago regarding an issue I have,I've not had any reply yet and I'm getting only half the service I signed up and am paying for.
-
Marie Hardman
(@MarieHardman13) reported
from
Clayton-le-Woods, England
@virginmedia is is anyone else having problems contacting Virgin media? The telephone 150 is engaged all the time and I can't get through to anyone online.
-
Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia am I to take your complete and utter silence as the refusal to resolve the outstanding complaint?!? the utter disregard you continuously display towards your customers is disgraceful. You should be ashamed. @MartinSLewis
-
Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia I ranted & got nowhere. My wife got an engineer round and job sorted (V box on 2nd room) They don't care about customer service.
-
Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia your internet service is a ******* shambles. How do I contact someone to make an official complaint about the service I receive. Which is non existent for most of the week?
-
Coley B
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Ooo a response! Now I have a dilemma - do I have to complain about the length of time it took to even try to help me with my original complaint? I do sincerely hope I actually get somewhere this time. The time I have spent trying to resolve this is astronomical!
-
Jo Mclaughlin
(@josie_allan) reported
from
Horwich, England
I’m not sure how we could overcome WIFI access but surely there is a way that friendly bods @SkyUK @virginmedia could support to stop children missing out on remote teaching - digital poverty sucks
-
Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia 3rd time this week internet has gone down. Possibly the worst provider in the country
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Tom
(@TomBWFC95) reported
@virginmedia Nope 4pm now. I’ve had to take the day off unpaid. I’m an essential worker as well. We even rang your call centre to put in a complaint and wasn’t even registered. Paying a good £100 a month for this rubbish service.
-
Jonathon Ferguson
(@J_Ferguson91) reported
@virginmedia Hi, I’ve not had an update regarding my complaint with a lost phone - could I have a web chat to get an update please?
-
Alan 🍀
(@bhoy_al) reported
@ruillebuille I'm with Virgin Media and it's super unreliable, last year it was down at least twice per month on average.
-
Utterly B Groovy Stay@Home #RejoinReformRevenge
(@utterlybgroovy) reported
@virginmedia finally got it to work, but not sure how? Is there a max no of characters for the device 'name' perhaps? Anyway ... stumbled upon an unknown solution so I guess that's all good? Thx
-
Lu 🦋
(@StealthyLu) reported
@virginmedia @Scouse_Mouse90 The assistance he needs is to be able to change his IP address so people stop knocking his connection offline. He streams on twitch for a job and you won’t allow him to protect himself. He might have to find another service if you won’t provide the help he needs. Thank you.
-
katharine wright
(@kathhandywomen) reported
@virginmedia Your service is disgusting. Keep being told it will be fixed by a certain time then the time gets moved again!! Your service is not fit for purpose
-
katharine wright
(@kathhandywomen) reported
@virginmedia Your service is not fit for purpose
-
luca !! ganyu gauranteed !!
(@MONSTROUSBlRD) reported
@virginmedia Can you provide ANY reason why our wifi is going down for 16 hours a day since 2022? When it is repaired it lasts not even 10 hours before going down again. Status checker lies about it being fixed at 12, then coincidentally changes to 4pm.
-
#LymoTweetUp 💚
(@LymoTweetUp) reported
@virginmedia hello there. Have you ended your pay as you go service early? My cousin can no longer receive or send texts? Please advise. Thank You
-
Caron Jones
(@CJaay) reported
Virgin Media are total **** service down AGAIN and the website is also down for servicing…daughter is trying to do online schooling what a bloody joke