Virgin Media outages and service status in Preston, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Preston, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 12, 2:12 PM GMT+1.
- Internet (63%)
- Wi-fi (24%)
- Total Blackout (8%)
- E-mail (3%)
- TV (3%)
The latest reports from users having issues in Preston come from postal codes PR1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 13: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Preston, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Leyland, Chorley, and Preston.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Wi-fi | 1 day ago |
|
Blackburn
|
Wi-fi | 1 day ago |
|
Blackburn
|
Internet | 1 day ago |
|
Blackburn
|
Internet | 1 day ago |
|
Blackburn
|
Internet | 2 days ago |
|
Leyland
|
Total Blackout | 2 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
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Crazy Corner (@TerryBpne) reported from Walton le Dale, England@MintyPNE @virginmedia I ranted & got nowhere. My wife got an engineer round and job sorted (V box on 2nd room) They don't care about customer service.
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knitswithbeer🐝🏳️🌈Stay Home (@Knitswithbeer) reported from Euxton, England@virginmedia Yes, but each deadline came and went with no resolution and the notification by text didn't happen Anyway, there's no point in this conversation any more as there's nothing you can do except make the company look bad with each answer I give
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Taz Ali (@TazAliPreston) reported from Preston, England@virginmedia can someone please message me. I have been struggling to get hold of someone to **** and resolve a home telephone. I have been promised call backs to resolve this long overdue complaint. But still wait to speak to someone!
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Chris (@houghtonc79) reported from Preston, England@virginmedia So after having pissed around since mid December refusing to send me a new router due to intermittent WiFi issues with some devices losing connection. Today it has been on and off over a dozen times. Now no connection at all, no Internet and no phone service 😡
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Paul Stockton (@pstock62) reported from Horwich, England@virginmedia Internet down in BL6 5RN, any idea's
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Steve Thompson (@stevelthompsom) reported from Preston, England@virginmedia new customer trying to register on your media app always comes up with an error code!!!! Not a great start......may cancel if this is how you roll ??
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SJK (@SammyKnowlesX) reported from Banks, England@virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received
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Nightsky Ceilings (@cadeharry) reported from Euxton, England@virginmedia No the light stays white on previous tests the operator said there is a problem and we will send an engineer but then a new hub arrived.
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Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England@virginmedia Ooo a response! Now I have a dilemma - do I have to complain about the length of time it took to even try to help me with my original complaint? I do sincerely hope I actually get somewhere this time. The time I have spent trying to resolve this is astronomical!
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TheAspiLawStudent (@LawAspi) reported from Chorley, England@virginmedia LS, I have and do regularly when ever it seems slow. It varies from 12mbps download to a maximum of 110mbps. However the monthly average is under 60mbps. Which falls well short of my guaranteed speed.
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frances whitehead (@franners82) reported from Garstang, England@virginmedia can you help me verify my account - not receiving any emails…
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paul kitchen (@pkitch1) reported from Whittle-le-Woods, England@virginmedia Having problems with our broadband, hub shows a list of critical errors, can’t speak to anyone on the phone, website is useless,where can we get help?
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TheAspiLawStudent (@LawAspi) reported from Chorley, England@virginmedia @JTCHANGINGBIZ Whilst they provide a marginally better speeds than competitors their customer service is just non existent, until you say you're leaving..
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Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England@virginmedia Understood. As I said I will wait for what was promised and continue to highlight where virgin media fail to keep promises.
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knitswithbeer🐝🏳️🌈Stay Home (@Knitswithbeer) reported from Euxton, England@virginmedia We've logged a complaint There was an outage planned for all day Tuesday due to issues in our area. The outage lasted THREE days Piss poor service and no contact to warn us about the extension Am monitoring now as lost trust and confidence You may lose a longstanding customer
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Angela Waterhouse (@AngWaterhouse) reported from Euxton, England@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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SJK (@SammyKnowlesX) reported from Banks, England@virginmedia please can I have a direct contact for complaints. I don’t want a generic email, I want someone higher to sort out the same issue I am having every month 😤😡🤬
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SJK (@SammyKnowlesX) reported from Banks, England@virginmedia do you have an email or a direct telephone to make a complaint too please? I’ve had to make several complaints since joining which get rectified them something else goes wrong and I am sick of it
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Coley B (@Nicole_Baker) reported from Whittle-le-Woods, England@virginmedia am I to take your complete and utter silence as the refusal to resolve the outstanding complaint?!? the utter disregard you continuously display towards your customers is disgraceful. You should be ashamed. @MartinSLewis
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David Gardner (@LeylandDavid) reported from Leyland, England@virginmedia Reported the problem yesterday after your response. Should have been fixed by 10am today apparently, but still nothing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ruth Whalley (@Leftdoubleclick) reported@virginmedia My iron tripped out. We got everything up and running again, but no internet, no landline, no fire to, no sound bar.we rang you for help. You said you would send an engineer at around 7pm this evening. This is very poor service.
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Iestyn T Davies (@iestyntdavies) reported@virginmedia - you customer service app is faulty, my TV Box is faulty how can I leave and end this poor service? Can @skytv or @EE help Me leave and get a better service?
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Scotty B. 🏳️🌈🇬🇧 (@Scottbraduk) reported@virginmedia It’s a disgrace I have been trying to get a refund from my account for near 2 months now and it still has not been sent. 9 phone calls an email from a manager to guarantee it would be sent back and 7 chats all recorded. Think is a complaint to ofcom now !!
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michaela👑💋 (@michaelad1997) reportedSomeone give us a good WiFi provider. Currently with @Hyperoptic that is shocking, TV loads every 2 minutes. Also been with @virginmedia and NEVER again, shocking connection. So yeah an actual decent recommendation would be nice
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Andy Wright (@ncfcandywright) reported@virginmedia why does my online account have a button telling me to look at my renewal offers but when I click on it I get 'customer exclusion' in the address bar and get told to call? 70ish days until my contract ends
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James Ladbroke (@JamesLadbroke) reported@europa I had @virginmedia once. The worst service I have ever had. Cancel. @VirginMediaIE
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Rationalist44 (@rationalist44) reported@andyburnham You might like to add VIRGINMEDIA to your list of organisations that do everything they can to prevent customers ending contracts. They are THE WORST.
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🇬🇧 Rob @No-Bull-Politics 🇬🇧 (@bull_robin56713) reported@virginmedia I'm sure I'm not alone in having asked you to reduce my service, such as cancelling a second set-top box, in order to reduce my bills. As you can see here I asked for my bills to be reduced in Jan 2024. Yet notice how those bills have crept up again ever since. There has been no increase or improvement in the service you provide to justify this. According to my analysis, despite having gained a better paid job recently, my net income is down 4.2% compared with 5 years ago. Like many, I am going to have to tighten my belt, and those bills that increase without any prior warning must be the first to go.
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m (@Marcus_Campana) reported@virginmedia when I contacted u earlier in the year I was told the upgrade to the 360 box doesn't mean a new contract, but yet after months of you harassing me I've upgraded box and low and behold you've sent me a new contract until 2028 , not happy how do I cancel???
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C (@V4RSTAPP4N) reported@TheRyanDyslexia @ShiinaBR need to be a customer of o2 or virgin media to get it