Virgin Media Outage Report in Preston, Lancashire, England
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The latest reports from users having issues in Preston come from postal codes PR1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (12%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Preston, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Preston, Southport, Blackburn, Leyland and Lytham St Annes.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
Internet | |
| Preston |
Internet | |
| Preston |
Internet | |
| Southport |
Internet | |
| Preston |
Internet | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia also run tests. All came back fine. Significantly below minimum guaranteed speed. Average 20mbps. Disappointed that I was promised a call and never got it. Been on hold too long. Appalling service.
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Stu Nicholls
(@stu_nico) reported
from
Walton le Dale, England
So the lack of response and the fact there is no online option to manage my BT Sport subscription means I have no option to choke up the call lines.. So much for easing the burden and stress on the customer service teams you employ @virginmedia @Virgin
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Jen
(@typicalgrill) reported
from
Preston, England
@EyeIzMoorey @cakemog @virginmedia Can confirm virgin are bags of shit. Great when it's working but if you experience a problem. Good ******* luck., 🙃
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ℂ𝕚𝕒𝕣𝕒𝕟
(@ciaranharkin) reported
from
Preston, England
@virginmedia hi really need to cancel my broadband account with yourselves but i cant get thru and been ringing for the past couple of days. My new bill has come out (which is extortionate) i was told i could cancel before this but its proving difficult
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Andrea Walsh
(@alwalsh72) reported
from
Chorley, England
@virginmedia we cannot report because everything is down. It's up and down the whole of the country
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trevor jones
(@trev0rj0nes) reported
from
Southport, England
@virginmedia still no contact. Help me out here will you
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia spoken to your “customer service”. Advised that promises for call back on live chat cannot be traced and nothing they could do. The call centre apparently has no record of live chat conversations. Advisor seemed to blame me! For a media company very poorly connected
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Emily
(@EmilyMc767) reported
from
Blackburn, England
@virginmedia It’s a media account, but it was more about the quality of the call. It’s not the way to treat a customer. Thanks
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Danielle Hickey
(@McGovernDanDan) reported
from
Penwortham, England
@virginmedia The worker who was in charge told me the complaint would go to him so basically it was a waste of time. I have complained but I’m not confident in your processes 😡
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Danny McKeown-Henshall
(@Dannymaddog) reported
from
Whittle-le-Woods, England
@PeterBayliss @Ofcom Must be a local issue for you - I’ve been relying on @ThreeUK for broadband as my @virginmedia 100mbps fibre line has been epically slow even phone calls made on Wifi calling are bad, switch to mobile and it’s perfect 👌
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Dean Kamitsis
(@deankamitsis) reported
from
Preston, England
Hey @virginmedia I’m going round the bend trying to cancel services with you for over a week now. I’m deaf so can’t call, I’m not receiving responses via SMS or Live Chat. No emails, nothing.
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Hi Ty 4 the reply. Very frustrating when I'm using data at home just to receive watsapp messages. i spoke to someone yesterday afternoon. Some settings were changed & was promised it would elevate the problem, but as I described to the chap on the phone this will not rectify it.
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Ali Gudgeon ✍🏻️
(@Libra_Comms) reported
from
Preston, England
Debating whether to switch from @virginmedia to @skytv after being told I can’t get new deals as I’m a loyal customer of 9 years. They’ve also put the price of my package up twice in the last 8 months 😬
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Jim Ewart
(@ewart71) reported
from
Leyland, England
@virginmedia It’s not fixed yet @virginmedia still intermittently losing internet won the wired connection also on demand still not working without dropping out and encountering errors - get it fixed as we are sick of paying you top end broadband for nothing
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Nick
(@HeywoodNick) reported
from
Preston, England
@virginmedia I cant sign into virgin go....trying to watch the football tonight...but says it cant sign in now and to try later....please help...
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David
(@dave6018) reported
from
Penwortham, England
@virginmedia I will know more later when champions league football is on, but after a while on 4k the box will crash and reboot its self , but just replaced the hdmi cables so I will see how it goes, but normally I cant fault your service
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David
(@dave6018) reported
from
Penwortham, England
Wow @virginmedia love how your retention team just put the disconnection through and never offered me any thing to even try and convince me to stay
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Tweety Pie 🐥
(@HelenLloyd66) reported
from
Chorley, England
@virginmedia My internet and TV has been very spasmodic for a few weeks now which is annoying however it has and been down now for 24 hours. I am highly vulnerable and cannot leave the house no TV no internet this is not a service
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David
(@dave6018) reported
from
Leyland, England
@factuk @SkyUK @virginmedia @Facebook Thanks just annoys me, I pay for full tv service and idiots reselling mean I have to pay more for my legal services
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia reported slow speeds on Sunday. Promised a call back between 2 and 4 hours. Not received. Not getting the minimum guaranteed broadband speed yet paying in full. Proving difficult to speak to anybody. You appear not to care. #poorcustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Sidwell 🇬🇧 🇺🇦
(@SidwellMichael) reported
@virginmedia 2/2 Upon receipt of my copy of complaint email, saying complaint closed, I immediately replied saying complaint isn't closed. Not surprisingly, I 've never received a response to my reply.
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Carl Pemberton
(@carlpem) reported
@O2 @virginmedia They won’t stay connected with an o2 sim - worse…network….ever…. I got an 02 SIM card with my VM deal so swapped from Virgin mobile. It’s shockingly bad.
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Honor Carrigan
(@carrih001) reported
@virginmedia Agreed to a new virgin package but not happy with it as change was never explained. I’ve complained 5-6 times, no one gets back to me and then it says complaint resolved. I’ve called again today and another complaint is going to be registered. Why is this happening!
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Fred Jewsbury
(@FredJ64) reported
@AmazonUK customer service is very good! @virginmedia have a lot to learn!! Give them a call….
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AndyrooSC
(@AndyrooSC) reported
@Dangerous180 @virginmedia Yo im in Derby too DE24 same here how long it been down for you bro?
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Cr@ig C 🦊💙🦊
(@nativetiger73) reported
@virginmedia 7 days with no service after a botched home move. 6 days of calls each ending telling us that we will have internet the next day. Now told that it will be another 4 days for internet and 11 days for TV. Not good enough and can't even speak to a manager. Shocking
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Shirley Griffiths
(@ShirleyGriffit9) reported
@whippletom They are total charlatans. I phoned to cancel my contract on 7 September. @virginmedia ignored it. After 3 letter and countless phone calls and WhatsApp chats they have today sent me a bill for service ending 11 Nov. I disconnect it myself 14 Oct in the middle of this saga.
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Just call me Lio
(@Lioris_13) reported
Bravo @virginmedia your support staff have turned a simple contract renewal into 8 days of stressful phone calls where each new person flat out lies. I just can't.... I'm trying to renew my contract is all.
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Daniel
(@DanielJL98) reported
Paying for 500 and down and 40 up and I’ve been getting 50/60 down and 15 up for the last few days @virginmedia you guys are a joke
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copy by kay
(@KayWorboys) reported
@virginmedia another Friday and more internet problems!