Virgin Media Outage Report in Preston, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Preston come from postal codes PR1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Preston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Preston, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Preston, Blackburn, Leyland, Southport and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
Total Blackout | |
| Preston |
TV | |
| Preston |
Total Blackout | |
| Preston |
Internet | |
| Preston |
Internet | |
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Preston, England
Latest outage, problems and issue reports in Preston and nearby locations:
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia absolutely regret going with you. Nothing but trouble ever since we joined 😤🤬
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@VirginMediaCorp @virginmedia please contact me, it is imperative that you do. I have received zero customer service from you for a service I pay over £600 a year for. I would like your retention and technical team to make contact asap.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia And no response on my second, and then an incorrect bill, this is why someone is meant to be ringing me to sort it out and deal properly as I’m so angry with the service received
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paul kitchen
(@pkitch1) reported
from
Whittle-le-Woods, England
@virginmedia Having problems with our broadband, hub shows a list of critical errors, can’t speak to anyone on the phone, website is useless,where can we get help?
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve spoken with someone in the new development team who’s advised they’ve escalated all my complaints and someone should be ringing me directly to take through and fix everything. However no response
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
So, apparently been without all @virginmedia service ahain today, without warning, when Hubbs was supposed to be working from home. No projected resolution until 10pm; WTF am I paying for? Seriously?? 🤬🤬🤬
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia your internet service is ******* crap
-
Dave R
(@SmartCoffeeOff1) reported
from
Blackburn, England
What do a pay for, I'm trying to watch football on now TV and losing Internet all the time, pay for a top package and **** service, @Virgin #internet #virginmedia #broadband
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐
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𝐂𝐨𝐮𝐫𝐭𝐧𝐞𝐲 𝐀𝐥𝐞𝐱𝐚𝐧𝐝𝐫𝐚
(@courtsthomasx) reported
from
Blackburn, England
@virginmedia My Broadband has been down for quite a few days now. I have no received any text updates and would like to speak to somebody with regards to down time and to get an ETA of when it should be back up and running.
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Then was told a booster would be delivered that never arrived. So when I called back it hadn't actually been ordered. I finally received it yesterday but am still waiting for a call back following a complaint I made and the charges I am not willing to pay for the booster.
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia Yes, but each deadline came and went with no resolution and the notification by text didn't happen Anyway, there's no point in this conversation any more as there's nothing you can do except make the company look bad with each answer I give
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia I've spent three hours over two calls waiting for you to confirm a discount on my below standard broadband and to deliver a booster. I have had to escalate a complaint as it couldn't be resolved on the phone yet I'm still waiting for the level of service promised!!!
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Ali Gudgeon ✍🏻️
(@Libra_Comms) reported
from
Preston, England
@virginmedia The problem with the search facility is that it brings up multiple episodes but none of them have dates on. This needs addressing please!
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
It seems my @virginmedia goes down on a weekly basis at the moment. Usually on my days off...🤬
-
knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia We've logged a complaint There was an outage planned for all day Tuesday due to issues in our area. The outage lasted THREE days Piss poor service and no contact to warn us about the extension Am monitoring now as lost trust and confidence You may lose a longstanding customer
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Lauren Fox
(@Bismurff) reported
from
Warton, England
@virginmedia having issues in the Warton area... been trying to call but there's no answer - all the online help did nothing. Are issues happening everywhere? #virginmediadown
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Crazy Corner
(@TerryBpne) reported
from
Walton le Dale, England
@MintyPNE @virginmedia Yes, camera angle awful. Went for the defer season ticket option to next year, so could have had ifollow tonight, but that has hardly been reliable. Still we are winning!
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia I've been passed from pillar to post and I'm.not getting any answers. Can you contact me or cancely service
-
NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia still holding 1:24 mins later. Your customer services are shocking
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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karen
(@harley_kl) reported
@virginmedia your customer service is an absolute joke, your online help is useless you can't even take a direct debit on the agreed date!
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Jie Choudhury
(@ChoudhuryJie) reported
@virginmedia More than happy to pursue this with Cisas instead. Your complaints process has been neglected and you’ve not followed ANY of the things you agree to when making a complaint.
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Alan Gibbons
(@alan_gibbons) reported
@virginmedia And for Christ's sake, stop telling customers you're 'sorry we feel this way'! Just say sorry - we feel this way because of your companies awful service, customer support and believe it or not from a communication company,......YOUR COMMUNICATION!
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RhiRhi
(@rhiannongore) reported
@virginmedia watching @ITV @GMB this morning and the local news is suddenly showing Meridian news. I have always had London news as I am in Hertfordshire. Unsure on who’s problem this is but can someone tell me if this is a permanent change or a temporary mistake?
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Jie Choudhury
(@ChoudhuryJie) reported
@virginmedia Any solution to this @virginmedia I mean Nearly 4 weeks since making a formal complaint for the company taking a contract out in my name without my permission is less than acceptable
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Paul Nokes
(@Nokesy73) reported
@virginmedia Burgess Hill still down, Xmas is ruined another blow to a awful year. Sad times
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billy sastard
(@billysastard1) reported
@1984Mathew i'm hoping that a 4th reboot in 24 hours will get my @virginmedia router to reconnect my smart home for longer than it takes to boil the kettle, but honestly i'm not holding out much hope as it's complete crap.
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bexrayspex
(@bexrayspex1) reported
@Gamer4wife @ethanrw_yt @virginmedia Such a shame, I’ve had the same issues with upload speed and virgin too! Now I just have no I internet at all :/
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Rdm Property Care (Rory mccallion )
(@RdmProperty) reported
@virginmedia have you got a help line that actually helps
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Alan Gibbons
(@alan_gibbons) reported
@virginmedia If it's not your Broadband service (which has been worked on several times, for days at a time recently) then it is your wifi router. Either way - we want the service we are paying for and we shouldn't be fixing it for you!!