Virgin Media

Virgin Media Outage Report in Preston, Lancashire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Preston come from postal codes PR1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Preston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Preston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Preston, Lancashire, England 06/18/2025 00:45

June 18: Problems at Virgin Media

Virgin Media is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Preston, Lancashire, England

The most recent Virgin Media outage reports came from the following cities: Preston, Blackburn, Leyland and Southport.

Loading map, please wait...
City Problem Type Report Time
United KingdomPreston Total Blackout
United KingdomBlackburn Wi-fi
United KingdomLeyland Internet
United KingdomPreston Internet
United KingdomBlackburn Internet
United KingdomBlackburn Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Preston, England

Latest outage, problems and issue reports in Preston and nearby locations:

  • stavroversfc s. whalley (@stavroversfc) reported from Lower Darwen, England

    @virginmedia your broadband is down again 🤬

  • PattipooFoy patricia foy (@PattipooFoy) reported from Blackburn, England

    @virginmedia No TV from 23rd December till 29th! Got a new box fitted, okay for about a week then started playing up again! Spent 3 hours on the phone Thursday night trying to sort to no avail...need an engineer to come out again...but no idea how to arrange!! Terrible service 😑

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    Who in their right mind schedules planned maintenance for a Monday morning and says it could go on until three pm? Oh yeah, @virginmedia - cracking service as always #workfromhome #muppets

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    @virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?

  • IanForrest10 Ian Forrest (@IanForrest10) reported from Blackburn, England

    @virginmedia Plugged in new Wi-Fi hub all good. Paired new remote with box but upgrade to box failed error code M63. Bot is all over place customer service rep basically non-engineer saying turn it off on again!

  • Elisabet0490 🪷Elisabet🪷 (@Elisabet0490) reported from Blackburn, England

    @virginmedia my internet has been suffering drop outs all day, now I have no working TV or internet. Being told it's my equipment when it never is, it's getting old that excuse. I will apparently have to wait 3 days for "an engineer to come out" - I can't I have to go to work 😤

  • mgsevs sevs66 (@mgsevs) reported from Kirkham, England

    @virginmedia @1862_TwoPies Cut and paste Cut and paste Cut and paste That is NOT customer service even if you fake it to be

  • fos100 Richard Foster (@fos100) reported from New Longton, England

    @virginmedia It’s an ongoing issue and an engineer is due out on Thursday but today the internet decided it didn’t want to work on my laptop

  • geordiegal97 Amy 🌼 (@geordiegal97) reported from Preston, England

    @virginmedia broadband is down. WiFi light is solid green whilst the bar is flashing green. Help!

  • BeakerRick Rick Leeming - Beaker (@BeakerRick) reported from Preston, England

    @virginmedia Yes and yes. I even wiped it totally a week or so ago. My wife as an iPhoneSE and is experiencing the same problem.

  • NeckSausage NeckSausage (@NeckSausage) reported from Tarleton, England

    @virginmedia really poor coverage here PR4 6, is there a mast problem?

  • BeanBolt BeanBolt (@BeanBolt) reported from Southport, England

    @virginmedia It says no issue in the area, then when I click "still having issues" the local scan shows intermittent outages in the area, been like this for 24hrs+

  • TheRealRagtag Stephen Murtagh (@TheRealRagtag) reported from Penwortham, England

    Not very often I say good things about @virginmedia but todays service was excellent. Peter sorted out Wi-fi problem, wavered the set up fee, and arranged a new hub after lots of line tests. Thank you. (But will have no service for 6 days in all.🙄 Refund?)

  • pstock62 Paul Stockton (@pstock62) reported from Horwich, England

    @virginmedia Internet down in BL6 5RN, any idea's

  • BooCavapoo BooCavapoo 🐶 (@BooCavapoo) reported from Penwortham, England

    @virginmedia No, that's not possible as the yoga device does not have wired port. The WiFi just needs sorting out. Its been terrible for weeks @virginmedia

  • BooCavapoo BooCavapoo 🐶 (@BooCavapoo) reported from Penwortham, England

    @virginmedia please sort out the issues with the WiFi, Internet, broadband or whatever the term us these days. It is constantly slow or not working. Having to use mobile data is not an effective substitute for the service I am paying for.

  • Radebreast Graeme Radebe (@Radebreast) reported from Ormskirk, England

    @virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.

  • Radebreast Graeme Radebe (@Radebreast) reported from Ormskirk, England

    @virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • naziya08 Naziya anwar (@naziya08) reported

    @virginmedia when will our Internet in Birmingham be back. No Internet all day and I work from home. Terrible service. Time to leave!!!!

  • WillTriMac Mac 🍀 (@WillTriMac) reported

    @virginmedia @primevideouk Your online streaming service is a disgrace. Constantly loading, riddled with ads and no transition to the actual stream I want to watch. Get your **** together or pack it in 👍

  • gazzjones162388 gazz jones (@gazzjones162388) reported

    @virginmedia And yet again reading from a script, my issues are not to do with problem in my area,what's next am I looking for hot singles in my area?

  • p17syl Paul Sylvester (@p17syl) reported

    @virginmedia Your service is a disgrace

  • mikebeckham Mike Beckham (@mikebeckham) reported

    @virginmedia please reach out, I’ve been trying to move house with you but I’m not getting any calls or contact back despite having spoken to customer service on phone and live chat multiple times! Nobody seems to know what they’re doing.

  • IndyBansel Indy Bansel (@IndyBansel) reported

    @virginmedia My broadband has been down since 3pm and I need it for work. I live in LS17 8NS. Can somebody please provide an update?

  • MatthewFenman Matthew (@MatthewFenman) reported

    @virginmedia Internet having constant issues in Cambridgeshire area. Intermittent buffering and dropouts. Is there an ongoing issue?

  • Octopusintell Octopus Intelligence (@Octopusintell) reported

    Whats the point of your customer service team @virginmedia? Charges for a box never received. 3 times going through your insufferable Chat Bot to “talk to” a real person. Assured that no charges will be taken. Yep charged today. Incompetence or lied to get rid?

  • ansumDave David Harrison (@ansumDave) reported

    @virginmedia There is no fix time I need to know yo next deadlines already 5 hours past. Is it going to ve fixed this evening Lack of available info is woeful Simple update is all that's needed

  • cadeharry Nightsky Ceilings (@cadeharry) reported

    @virginmobileuk @virginmedia How the heck do I speak to someone about an old mobile which I'm still paying for but you swapped to O2. Keep getting the runaround. Perhaps I cancel the DD at the bank then you will contact me.