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Virgin Media

Virgin Media Outage Report in Horwich, Borough of Bolton, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Horwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Horwich, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Blackburn, Wigan, Billinge Chapel End, Skelmersdale, Preston, Bolton, Chorley, Bury, Prescot, Leyland, and Salford.

CityProblem TypeReport Time
St Helens TV 10 hours ago
Blackburn Wi-fi 11 hours ago
Blackburn Internet 16 hours ago
Blackburn Internet 1 day ago
Blackburn Internet 1 day ago
Blackburn Internet 1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Horwich, England

Latest outage, problems and issue reports in Horwich and nearby locations:

  • obpls1995
    owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia I do have a problem paying. I'm currently paying for a service where the Internet isn't working half then time. 5 times in the past month we have had no signal. You promise items with your packed Currently received 1/3 and had to complain about that over the phone.

  • bluemoonkurt
    kurtabove (@bluemoonkurt) reported from Salford, England

    @virginmedia ..how is it possible to contact you to inform you I don't wish to renew my contract?your phone line hangs up.cant do it online....some help would be great..

  • bluemoonkurt
    kurtabove (@bluemoonkurt) reported from Salford, England

    fifth day of trying to call @virginmedia to cancel my contract...hours spent on the phone ,to be cut off..can't do anything online..absolutely pathetic service

  • nookandwillow
    clare wilson (@nookandwillow) reported from Prescot, England

    @ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈

  • TheRealRagtag
    Stephen Murtagh (@TheRealRagtag) reported from Penwortham, England

    @virginmedia No email access for 3 days now on the blueyonder access. All I get is "Oops, this page is broken." System says nothing is wrong. Terrible. I have done a check, and it says everything is working correctly on BBand/Telly. ??? Area 01.

  • bluemoonkurt
    kurtabove (@bluemoonkurt) reported from Salford, England

    After spending hours on hold (at least 4 today)and being cut off.i wonder if @virginmedia could explain to me how I cancel my contract with them?it honestly looks like writing a letter would be quicker..absolute joke

  • Kiefer1667
    Marc Lancaster (@Kiefer1667) reported from St Helens, England

    @virginmedia Thanks, if i request a pac code, does this cancel my contract automatically or do i still have to try and speak to someone in person over the phone, ive checked my account and im just on a rolling 30 day plan now my contract ended last dec,thanks

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia I sincerely hope there will be no need to contact beyond this fix date If we are going to be without service all weekend and already on day 3

  • Allenwalkden
    Woggy (@Allenwalkden) reported from St Helens, England

    Internet @virginmedia is down in WA10 and your device status page is giving a 404

  • Cityredandy
    Andrew Olive (@Cityredandy) reported from Boothstown, England

    @virginmedia It is now showing me what's available but will not allow me to sign in?

  • neilc5017
    Neil Connolly (@neilc5017) reported from St Helens, England

    @virginmedia how much notice do we have to give to cancel our subscription ?

  • obpls1995
    owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia question for you. If I enter a contract with you where you promise X service +items and I promise to pay X amount. If I don't pay X amount am I breaking the contract?

  • stevelthompsom
    Steve Thompson (@stevelthompsom) reported from Preston, England

    @virginmedia new customer trying to register on your media app always comes up with an error code!!!! Not a great start......may cancel if this is how you roll ??

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    Here we are again had TV on for 5 mins why I have a drink and breakfast and it's off again.with a fix date of Monday 17th I believe @virginmedia But bet we don't get any bill discount for the continuous outrage ! 3rd day WA9

  • LovecloughKev
    Kevin Kitten (@LovecloughKev) reported from Rawtenstall, England

    @virginmedia Why is your WhatsApp chat so rubbish for the 4th time i have been kicked off. Terrible service

  • johncoxonmedia
    John E. Coxon (@johncoxonmedia) reported from Salford, England

    @CllrJWarmisham @virginmedia Customer service has gone out the window since they were taken over. Totally complacent and purely profit led. Nightmare trying to get to speak to anyone too.

  • courtneylambs
    Courtney 🌱 (@courtneylambs) reported from Salford, England

    @virginmedia Done. Doesn't help. I don't really care about the TV, I need internet so that I can work!

  • obpls1995
    owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia Yes I'm still experiencing issues. Iv paid for somthing that I still havnt got.

  • terrificsue
    Susan Rigby (@terrificsue) reported from Wigan, England

    @terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .

  • nookandwillow
    clare wilson (@nookandwillow) reported from Prescot, England

    @ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Outspokenalso
    M ✝️🛶 (@Outspokenalso) reported

    @virginmedia @Gaming_kate Fair enough but your comms are dreadful. I lost connectivity just before 0800 couldn’t contact anybody at Virgin and no announcement to state major issue. Down detector does a better job

  • MElcoate
    Martin Elcoate (@MElcoate) reported from Topsham, England

    It would appear that @virginmedia broadband is down across the SW until at least midday. Not that you’d know from VM. Have had to glean this from internet searches & Facebook. Usual poor VM customer service.

  • TheDogFather96
    Matt (@TheDogFather96) reported

    Love it when you pay a load of money for better Internet speeds and you get nothing as @virginmedia is down across Devon.

  • ASoutherst
    Annie Southerst (@ASoutherst) reported

    Appalling service from @virginmedia . Christmas 2 weeks disruption, Then Easter then now. Can’t speak to anyone. Same for neighbours.

  • Randombeats
    Richard Aston (@Randombeats) reported

    @virginmedia Hi what's the fix estimate on this? Thanks Richard

  • KirstyEvans1208
    Kirsty Evans (@KirstyEvans1208) reported

    @ThatPhilBretGuy @virginmedia I think most of South West is down 😩

  • richgold1972
    Rich (@richgold1972) reported

    @virginmedia any chance of an update when you'll fix the broadband in the south west!?? Your comms is awful. No point in having service status page that doesn't work don't you think? #ironic

  • ConnieTyy
    Connie (@ConnieTyy) reported

    @virginmedia internet down in PL9 - please confirm you're fixing this and eta of fix

  • thedanspain
    Dan (@thedanspain) reported

    @virginmedia This was via WiFi and sadly not the first time. I also use sky Go which is perfect picture quality. Any other streaming service is fine, Netflix 4K, prime, anything but virgin tv go. Can I get some answers as to why your service is so below standard compared to others?

  • jonesy73
    Paul (@jonesy73) reported from Plymouth, England

    @virginmedia Is the broadband not working in Plymouth?