Virgin Media Outage Report in Horwich, Borough of Bolton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Horwich, Borough of Bolton, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Bolton, Blackburn, St Helens, Wigan, Leyland, Skelmersdale, Preston, Rossendale District, Burnley, Prescot, Leigh, Upholland, Bury and Accrington.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Bolton |
Wi-fi | |
| Blackburn |
Total Blackout | |
| Manchester |
Internet | |
| Manchester |
Total Blackout | |
| Blackburn |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Horwich, England
Latest outage, problems and issue reports in Horwich and nearby locations:
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia Internet is down in our area since Monday. I keep getting multiple emails saying it'll be fixed by 12pm tomorrow, then 4pm Wednesday 12pm Thursday, 12pm Friday and now 4pm Friday. None of your call centre staff can help us we've spent hours on hold this week.
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@Virgin @virginmedia #virginmediadown #VirginMedia Imagine paying £52 a month for Internet to be down for 5 days. We work from home. I've used all my 4g, had to buy more to do my job yet when you call up they say it'll be fixed by.. and keeps being postponeded. Fix it Virgin.
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia Where is my payment for inconvenience, for stress and for lack of adequate customer support? I hope you will not be charging me for today, since you’ve provided me with nothing but stress. I am tired, I am ill and I am profoundly frustrated with this whole situation.
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Peter Thornton.🇺🇦
(@insidewrite1957) reported
from
Ramsbottom, England
@eshelm @simonnread @virginmedia Worst people I’ve ever worked for By a distance
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sarah
(@ms_sasmassey) reported
from
Preston, England
Hi @virginmedia I've been having TV issues for a few days today is really bad missing channels - error code W02, and intermittent pictures on others
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Scott Henderson
(@Hendy14) reported
from
Salford, England
@virginmedia Is there a problem with your phone system? My Mum has been trying to call for 24 hours on numerous occasions to change package but gets cut off every single time. Your mentions suggest this is happening to lots of others too. Can somebody arrange a callback please?
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia This should have been simply and readily resolved, as soon as your error was brought to your attention. Just because I can’t afford to pay for the top tier of services doesn’t mean I don’t matter as a customer. A very long term, loyal customer, I would note.
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Nick-crack-a-way-Nick-crack-away
(@Justnick752) reported
from
Manchester, England
@virginmedia My hub 4 has a flashing red light and states that No RF signal is found. What does this mean in English please? Keeps happening, no tv, broadband or phone.
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@AniAna98722504
(@AnianaAbrudan) reported
from
Urmston, England
@Virgin media,every months problems with broadband,so hard to get in touch by phone and always they have work to do during day in the week time. So angry now 😤 😒
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Adam Cailler
(@acailler) reported
from
Manchester, England
@JournoBird @virginmedia We've had it cut out twice for a few hours, but that was related to the ridiculous heat and they fixed it quickly. I realise everyone will have different experiences 🤦
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Esjay
(@essers) reported
from
Manchester, England
@virginmedia I have been told that: “Our wait times are very high at the moment due to an unprecedented demand to speak to the team & we are experiencing some issues with our internal systems.” What if I call and am on hold and miss an update on WhatsApp? Or email…
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LeChonk
(@J_w_D94) reported
from
Horwich, England
@virginmedia Hi, I'm tweeting from the device I'm having connectivity and signal issues with, I've looked on the website and it's not stating if you're having network issues or not.
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TheAspiLawStudent #NoReturns
(@LawAspi) reported
from
Chorley, England
@nerdscav @the_hinchy @virginmedia Yes because a WiFi extender will fix the issue when it's the incoming line and not the hardware 😳. The routers gives a 3ping and 1GBps connection. The issue is virgin's crappy network 👍
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@Virgin #virginmediadown Virgin media is an absolute bag of ****, pass it on
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Helen Hurley
(@HelenMHurley) reported
from
Manchester, England
@virginmedia great customer service from your engineer Pete this morning. Polite, knew his stuff and a credit to your company. 10 out of 10. Would recommend yourselves.
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Sean
(@SeanKeyes) reported
from
Manchester, England
@virginmedia I was heavily sold a renewal based on an engineer installing+configuring everything as we are meant to have the fastest Wi-Fi possible.I installed it and no sign of an engineer,no follow up from Virgin. As per usual.Was also sold some ‘VIP service’ line that’s never been shared!
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NJW
(@NJWesthead) reported
from
Rawtenstall, England
@virginmedia Broadband/TV outage until 2:35pm but can’t register a loss of service as page doesn’t load. On 4G so problem is with you. Why advertise you’ll compensate if there’s no way to get it?!
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Adz can't sing
(@Adzcantsing) reported
from
Penwortham, England
@virginmedia useless we are trying to cancel and for past 2 weeks now since we have moved home. We have been pushed from pillar to post, been laughed at by customer service. Since we moved we have we've been promised someone will come and sort it.
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Sean
(@SeanKeyes) reported
from
Manchester, England
Same old @virginhelp @virginmedia more important for them to send a driver to personally collect an old Virgin Hub than send the promised engineer to install the new one and optimise the Wi-Fi signal as had been sold to us. 🤷
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Glyn Peach
(@Glynpeach) reported
from
Wigan, England
@virginmedia worst customer support service I’ve ever experienced
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cy Chadwick
(@cychadwick) reported
Feels liberating to wave goodbye to @virginmedia broadband. Very nice people in customer service, if you can ever get through to them.
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VisHD
(@VisHDxD) reported
@virginmedia @vmbusiness My agency updated to the maximum best possible business internet plan ,least that's what they . Then internet worked fine for like 2 week and since Monday I am facing gain same issue
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Claire Millar
(@Clara_Millar) reported
@virginmedia I have just joined your mobile network and very disappointed that I have no signal. Can I cancel my contract been less than 14 days?
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VisHD
(@VisHDxD) reported
@virginmedia @vmbusiness Well issue is I tried all suggestion from Google of router being to hot , or reset it or update it , or change cable or change power outlet etc and nothing works
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Hetty Gullifer
(@HettyGullifer) reported
@virginmedia I am trying to cancel my plan but there is no option and help page is broken.
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Dawn
(@friendfreezone) reported
@virginmedia I have paid for all my boxes to be updated and setup by your engineer. I have just spent 45 mins trying to reinstate sky sports, which I pay for and haven’t had since, on my new boxes before your ‘customer service’ abruptly cut me off! What do I do now? 😡
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Customer Service
(@vmbusinesshelp) reported
@VisHDxD @virginmedia @vmbusiness Hello, I am sorry to hear you are having issues with this, can you please call the faults team on 0800 052 0800 and then option 1 then 3, this will get you through to someone that can support with this for you. many thanks
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Martin Baker
(@madinnit1974) reported
@virginmedia I’m looking to upgrade my hub 3 as it’s old and rarely gets above 40mbps although we’re on the 350mbps fibre broadband package. I wanted a new hub 3 or the hub 4 but can never speak to a human. I bet if I was a new customer I would get through straight away. 😡
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Paul Braithwaite
(@AQcouncillor) reported
@virginmedia What a TERRIBLE monopolistic broadband service you provide in Kentish Town NW5 2LL/2JX. This last 10 days, endless outages. For this you rob me of £60pm. Many neighbours report the same exasperating experience. Can't wait for next month when G-Network goes lives.
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SaltyySavage
(@saltyy_savage) reported
I swear @virginmedia have the worst customer service ever! Paying customer of a good package from them for well over 2 years and they can't even get an email correct Which has caused billing issues again that shoukd have been resolved the first time