Virgin Media Outage Report in Horwich, Borough of Bolton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Horwich, Borough of Bolton, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Rossendale District, Bolton, Preston, Prescot, Wigan, Accrington, Bury, Salford, Leigh, St Helens, Leyland, Blackburn and Burnley.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
||
| Manchester |
Internet | |
| Manchester |
Internet | |
| Rossendale District |
Total Blackout | |
| Bolton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horwich, England
Latest outage, problems and issue reports in Horwich and nearby locations:
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Tezz P
(@TezzP) reported
from
Haydock, England
@virginmedia wow! Does anyone actually still work at virgin media? 45 mins on hold on one call, 35 on another number,off your website, I'm suppose to be getting a text with a link to a website, never received it! Trying to discuss my contract, which is at an end, remove services
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Jessica Fairhurst
(@Jessicareynard) reported
from
Atherton, England
@virginmedia been on for over an hour trying to sort an issue for my grandad! Poor service.. please get in touch!
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nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Verry Cherry 💋
(@MissVerryCherry) reported
from
Salford, England
@virginmedia I can’t believe how shocking your customer service is ....
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CityWookie
(@CityWookie) reported
from
Urmston, England
Impossible to arrange a house move with @virginmedia ! So far website doesn't work. So they tell you to use the contact us chat, which I've sat on for over 4 hours without a response. I've also tried calling, so far more than 3 hours no response or cut off 😡 #poorservice
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Simon Nadler
(@simonandrebecca) reported
from
Manchester, England
@virginmedia trying to register an account on Virgin Mobile app so that I can provide a PAC code to you but don’t have an answer to a security question and have never set one up so I’m calling you as requested but all of your call centres are closed? Please help!!!
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David Waywell
(@DavidWaywell) reported
from
Newton-le-Willows, England
@virginmedia Can you tell me if there is any problem in the WA12 address? Internet has been of and on all day and your service status page doesn't seem to update.
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Sid
(@borntorun127) reported
from
St Helens, England
@virginmedia Is there any coincidence that since i said i was closing my account, both Tv & Broadband have crashed 3 to 4 times daily? And you'll expect me to pay for this **** service
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scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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Simon Nadler
(@simonandrebecca) reported
from
Manchester, England
@virginmedia trying to register an account on Virgin Mobile app so that I can provide a PAC code to you but don’t have an answer to a security question and have never set one up so I’m calling you as requested but all of your call centres are closed? 🤯 Not great service!
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Leann
(@leannt1984) reported
from
Salford, England
Hi @virginmedia for several days I’ve been messaging you trying to move my services to another address. You can’t speak to anybody, and nobody replies to my messages! Appalling service! I will want reimbursement for the days that my services won’t be available at my new property
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Clare
(@clareyocs1) reported
from
Salford, England
@AdumF @virginmedia I know Salford had a problem yesterday or day before.
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Bolton Nurses League
(@nursesleague) reported
from
Bolton, England
@virginmedia can you confirm whether there are any broadband issues in the Bromley Cross area of Bolton as my internet went down at 6pm last evening and will still not connect
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David Waywell
(@DavidWaywell) reported
from
Newton-le-Willows, England
I don't mind so much that my Internet is down (these things happen) but I do get annoyed when the service status tells me it's fine. I don't know if I should be doing something to fix it. @virginmedia
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Gamble free girl
(@kfield82) reported
from
Billinge Chapel End, England
Trying to drop some items from my @virginmedia. They increase the price 🙄 the service is slow, old and far too expensive. Then get kept on the line for ages 😩🙄
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia 1 tv went off showing error code. Other tv working. On website tried to sort with code. Didn't work, phoned 150 no luck as told service closed. On website it states Saturday 8-8pm. Not impressed as was on red button watching tennis. I need my big screen.
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia can you tell me what hours live chat are open. My delivery never came on Saturday and the live chat box won’t show on webpage to be able to contact someone
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rachael mcnally
(@rachaelmcnally) reported
from
Salford, England
@virginmedia what a rubbish service. Trying to request for package to be moved but can’t speak to a person. Now want to cancel....still can’t speak to anyone 😡 terrible service......answer the phone!!!! Been sat on hold for 3 hours
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Simon Nadler
(@simonandrebecca) reported
from
Manchester, England
@virginmedia I’ve tweeted you 3 times now without a response. Hopefully this is 4th time lucky! Please could you assist me with my issue? If you’re not bothered, I’ll take my business elsewhere
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Aiden Montgomery
(@AidenMontgomery) reported
from
Westhoughton, England
Really fed up with my @virginmedia internet connection. Months of packet loss causing voice calls to be unintelligible. Constantly losing connection. Multiple ‘engineer’ visits and its still terrible. Two days in a row now the hub says No RF Signal. Stay away from it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark1165
(@MarkC1165) reported
@DridgeJimmy @OffMyNoodles @virginmedia They have a text/WhatsApp chat 07533051809 which I use to contact them. Often quicker than the phone option. Doesn't excuse their shoddy customer service though.
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Jamie Davis
(@jamiewdavis) reported
@Gladdycool @virginmedia Thank you @virginmedia he has awful banter in his messages so luckily I haven't had to deal with it recently 👍🏼
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Gregg
(@defor_dog) reported
@virginmedia internet in WA4 been dropping out last 24hrs. Service status says everything fine, rebooted & reset Hub3 and still no better. Oh and it’s impossible to get through to you on the phone.. 🤪
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Ryan
(@tecnomobilegame) reported
@virginmedia Well I have been trying to contact the team but I keep getting disconnected after 30 minutes on hold. How am I supposed to cancel my contract please asap?
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What’s occurring?
(@s_occurring) reported
@OffMyNoodles @virginmedia They are totally ****. I will never use them again.
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Alan
(@zumodoki) reported
@virginmedia Why is it so hard to cancel! First call couldn't find my details, disconnected, Second call technical difficulty - Disconnected 3rd call now closed! Tried chat 4 hour wait sent to WhatsApp, Offered to recontract £4 cheaper, Said no, Passed to another department!
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steve
(@steve97345747) reported
@swanbertie @virginmedia They won't answer anyone as most people are trying to cancel worst media company out there
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Chris Wilde
(@ChrisWilde81) reported
@virginmedia I just don't want @virginmedia to claim that I didn't cancel in time. I have been trying to contact you to cancel for 2 days now. Although an apology is very much appreciated, I need to give a month's notice before leaving Virgin. Please could you suggest an alternative way.
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Andrew Colman
(@scuttyoftheyard) reported
@virginmedia Still, good job you hiked your package prices despite the savings we were promised after the O2 hook-up. Truly disgusting service.
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Jakey Wakey
(@Jakey_Wakie) reported
@steve97345747 @virginmedia Can't report fault, can't complain. Hmm still paying for poor broadband.2 weeks ago, 150 just advised to download Virgin connect app