Virgin Media Outage Report in Horwich, Borough of Bolton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Horwich, Borough of Bolton, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Manchester, St Helens, Bury, Bolton, Leyland, Rossendale District, Preston, Burnley, Blackburn, Salford, Prescot and Accrington.
| City | Problem Type | Report Time |
|---|---|---|
 Rossendale District |
Wi-fi | |
| Wigan |
Internet | |
| Manchester |
||
| Wigan |
TV | |
| St Helens |
Internet | |
| St Helens |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horwich, England
Latest outage, problems and issue reports in Horwich and nearby locations:
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PB80'squeen
(@peepers1970) reported
from
Manchester, England
@virginmedia so amyone know when outage problem will be sorted. Now on day 4 no tv.
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PB80'squeen
(@peepers1970) reported
from
Manchester, England
@virginmedia Be honest.. you couldn't care less if this has been sorted. No shits given for customers. Gonna have a word with Martin Lewis.. now he knows his shit..
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Graham Edgington
(@GrahamEdgington) reported
from
Bolton, England
@virginmedia receive a final account for £63 and that would be the end of things. The final account never arrived however the outstanding account has been passed to BPOB collections who bumped it up to £269.96. I have paid the account off, so sincerely hope that Mr Branson 1/3
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James Read
(@JamesRead78) reported
from
Wigan, England
@virginmedia need to chat with someone about lowering my bill £100 per month is getting ridiculous! Tried using the chat function on the app but it's not working
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Be Strong Daz
(@BeStrongBolton) reported
from
Bolton, England
@virginmedia an absolute shambles broadband service for the last 3 weeks and not scheduled to be fixed until 9th Sept 2019.
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice
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knowmadiqx2x
(@knowmadiqx2x) reported
from
Manchester, England
Second weekend on the trot #virginmedia broadband down in south Manchester #virginmediabroadbandblues
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PB80'squeen
(@peepers1970) reported
from
Manchester, England
@virginmedia Virgin generously said if I pay nearly £150 I can leave! I declined.. although i would have the £2 offered as compensation but I think I'll spend that on half a starbucks. I'll wait till my contract is up & im free. sky from what i can gather will be gaining shit loads of peeps!
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kimberley Goodinson
(@Kimbow21) reported
from
Bolton, England
@virginmedia I’m disgusted I’ve been a customer for 15 years and more . You’ve put the price up by £20. The very unhelpful person on the phone offered me a £2 discount . Disgusting back to Sky .
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claire kenyon
(@clk_85) reported
from
Manchester, England
@virginmedia I haven’t yet unfortunately we are still in contract with sky- but after their recent diabolical customer service, we will be in touch once our contract ends
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aisha
(@aish_a_) reported
from
Bolton, England
@virginmedia u sent me a new router like a month ago and this connection is SLOWER than the router that was over 10 years old I’m basically sat on top of it and I’ve never experienced slower WiFi
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Laura
(@LauraR1707) reported
from
Bury, England
@virginmedia Yes the service page says there’s no fault but when I ring 150 it says there is a fault - confused🤔
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Wiganpierpromo
(@WiganpierprAnne) reported
from
Wrightington, England
@virginmedia I am appalled at the customer service. Trying obtain my last bill from 3 months ago. Can’t be done!!account closed. They never sent packaging to send router back after 3 phone calls I gave up but got charged for it.
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Guy Rushworth
(@dreadedwhisky) reported
from
Manchester, England
After 48+ hours I’m still without any phone service. Despite being in contact with customer support at @virginmedia for over 48 hours. Had to buy a temporary @EE SIM card in the end. Fed up and frustrated to say the least.
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Mrs K E
(@Kimbow21) reported
from
Bolton, England
@virginmedia I’m not bothered now we have left . The guy who answered the phone couldn’t be less interested . Every thing he was saying was on a card . He was very un professional and didn’t understand English fully . So he can’t be bothered to help I can’t be bothered .
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Graham Edgington
(@GrahamEdgington) reported
from
Bolton, England
@virginmedia My Mother in law recently went into care with the late stages of Alzheimers and as power of attorney of her affairs I have tried to cancel her phone contract however your customers service did not want to know. They marked the file closed and said I would 1/3
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aisha
(@aish_a_) reported
from
Bolton, England
Virgin media is so ******* SHIT sick of this life
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Andy Johnson Media
(@AndyPJo1) reported
from
Manchester, England
@virginmedia I’m afraid you’ve used the new deal trick before and look where we are. I am stuck without internet for a week and paying for a poor and inconsistent service. The server for my postcode M210ZN is down. Yet my wife who was working less than a mile away had no problems.
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PB80'squeen
(@peepers1970) reported
from
Manchester, England
@virginmedia Nope.. i was told as its an outage fault which only effects a few addresses in my area. It doesn't show on a general test. Cant get an answer from anyone at virgin as to when it will be sorted. Its becoming a joke now.
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PB80'squeen
(@peepers1970) reported
from
Manchester, England
@virginmedia 40 mins waiting speak to someone re cancelling. You offer me £2 as compensation for having no tv for 8 days!!!! Seriously! Absolutely disgusting. A total sham of a company. Disgusting customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@Chrisg3985) reported
@virginmedia my internet has gone very slow and my tv is saying there is no ethernet cable connected when there clearly is. Ive tried all the onbvious switching off. Switching back on unplugging all the cables and re-inserting them still the same this is shocking only 2 months in
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Kimberley♡
(@k1mberleyf1sher) reported
@chlooeeeexo @virginmedia I’m glad I’m not the only one experiencing problems with them the past few months has been horrific
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Connecture Ltd
(@ConnectureUK) reported
@virginmedia is there a way 2get decent service from u guys or do u recommend 2all customers that we’d be better off poking our own eyes with toothpicks? Seems 2b only way 2get anything 2stream these days!
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tollytols
(@tols94) reported
Just when I thought what a lovely Sunday mum and I just finished being insulted on the for for 50minutes by @virginmedia customer service about a mistake they made 🙃
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Mrs.Hancock1417
(@hancock1417) reported
@virginmedia just want to cancel!! Been passed over and over…lied to… been treated like I’m stupid…. Had the phone put down on me!!!! Had it!!!! Paying for 100 download speed to be told you’ll sort the issues out why you monitor me for a week…. Yeah do I have to keep paying!
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Crzynic83
(@crzynic83) reported
@virginmedia I don’t need your apologies. I have been embroiled in a constant discussion with your customer services than I have ever done with a company. I can still see my contract is registered to my old address which i stated will be vacant at the end of august. 😡😡
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Mandy Doherty
(@dodgymandy) reported
@virginmedia Ok I’ve just spoken to the “family” mum dad son who are obviously contractors who are trying to fix the cable problem but can’t give me any idea how long as they only received the job from you an hour ago, please tell me how much longer it’s been 3 days for all our road SL38LT.
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Michael Laing
(@Michael_Laing) reported
Well I haven't moaned on here for several month but I am going in all guns blazing. @virginmedia You really should be embarressed by how bad the Virgin 360 box is. When I upgraded, I didn't expect it to get worse than the V6 box I had before.
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Gazzy
(@Gazzy3005) reported
@shotgunkittenxx @virginmedia Yep, pile of shite and their customer service is shocking. Finally been able to leave them after 8 years.
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Crypto Azza 🚀 $vra $5 $trias $1000
(@Crypto__Azza) reported
@virginmedia can you explain why your sky sports HD is such poor quality since the start of the season!? It’s not clear in HD at all. Not a happy customer.