Virgin Media Outage Report in St Helens, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in St Helens come from postal codes WA9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near St Helens, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Southport, Warrington, St Helens, Widnes, Skelmersdale, Runcorn and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Total Blackout | |
| Wigan |
Wi-fi | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Clare Marie Watson
(@Sarahsgracesmum) reported
from
Birkenhead, England
@virginmedia executive team emailed on 16th Feb to say they would deal with my issue within 28 days. Still waiting whilst you've taken more money for a useless service...I smell a sinking ship
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia is there an issue with the Netflix app? I haven’t been able to access it in over a week.
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Charlotte Louise Middleton
(@charl_middo) reported
from
Liverpool, England
@virginmedia what is the problem with the broadband in the L9 area?! It’s been dodgy for weeks now and my husband now has to use his phone as a hotspot to be able to actually work from home because the broadband is so shocking!
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Karl Twist
(@KarlTwist) reported
from
Warrington, England
@virginmedia No account info to login, no mobile sim card and poor broadband speeds. No ownership from anyone I’ve spoken to so far and no clearer if/when issues will be sorted. Where do I stand with cooling off period to cancel?
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Simon Janion
(@chaser_51) reported
from
Runcorn, England
@virginmedia HELP!!!! I have had not TV service for nearly 9 hours with fault code W102 on both the TiVo boxes. I have reset the Hub and rebooted both boxes, checked all the cabling and still nothing. My postcode start WA7. PLEASE FIX ASAP!!!!!!!
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Lyne
(@lynielou72) reported
from
Warrington, England
@virginmedia your customer service is shocking, can't get through on a number and been chatting online for over an hour now still no nearer resolution.
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Phil
(@ThePhilAtkinson) reported
from
Liverpool, England
Virgin Media is ******* awful. Anyone know of another Internet provider that isn't complete dogshit?
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Jen Hinds
(@JenHinds) reported
from
Warrington, England
@virginmedia hi there. My mum is having with her TV. We know there is an issue in her area and is being sorted but this is the 5th time this has happened in 3 wks. Please can someone contact me to explain why this is happening so often and what can be done? Thanks.
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Danny Wyatt | OnlyFans 25% off
(@DannyWyattXXX) reported
from
St Helens, England
Anybody else having Virgin media problems? #virginmediadown
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Gary Beggs
(@GaryBeggs_8) reported
from
Liverpool, England
@virginmedia can’t get through on the phone, so you launch an app to manage your own account, then when you try and make changes it sends you to a chat option which also you can’t get through on. Your service is an absolute joke !
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Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@virginmedia Your online checker tells me my line is fine. It’s not. There was an outage yesterday, it came back on and now it’s off again. I’ve restarted the hub multiple times.
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Ross Walker
(@Reducedfatross) reported
from
Hindley, England
Guarantees in life ... Death Taxes #virginmedia going down every bastard day 🙄 #virginmediadown
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Gail Charnock
(@GailCharnock) reported
from
Shevington, England
@virginmedia You are aware of the problem, told us it's a fault and it's being fixed by 12th April, it wasn't, we rang, you gave us reassurance it will be fixed by the 22nd, it hasn't, we rang got passed around a lot! Now you say it will be fixed 29th. Hands up if you would put up with this?
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Karl Twist
(@KarlTwist) reported
from
Warrington, England
@virginmedia Please have somebody contact me, I’ve been with you less than a week and I’ve had nothing but problems. It’s been a shocking early experience
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Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
Virgin Media WiFi is honestly the worst to be with. Trying to watch films using the WiFi and its going off every 10 minutes. Nothing to do with our signal or our bill, it's just plain shite. Are they gonna sort it out? Are they ****
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Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
Honestly I could rant for ages about how bad Virgin media WiFi is, and they never seem to make an effort to improve it
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia Yet another WiFi and TV outage. Hence another...
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia I don’t want DIY I want the service I pay for in my 3 bed house!
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@DeannaLouise93 @virginmedia We’ve had nothing but issues as well D!! I raised a complaint and they keep saying they can’t contact us! Nobody has called my dad! Still having issues after two engineers!
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia I have used this service in the past and faults have been noted, I have also reported it before now on my account. It’s just weird that every Sunday I appear to be having issues.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Fitzpatrick
(@suefitz09) reported
@virginmedia I’m basically warning people not to go with you guys for any services as it’s one problem after another
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Be the One
(@HassanM19810212) reported
@virginmedia I used to hear about bad customer service of @virginhelp but today I really experienced it. Person at the other is really unprofessional and unpolite man when I was trying to sort out #virgin_mobile_CS_theWorst issue. Seriously mood destroyer.
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David Simmons
(@davidasimmons) reported
@virginmedia My issues that I couldn't book an engineer until 31st Dec, that is over a week away!
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Generation X
(@schismmonger) reported
@virginmedia customer service complaints department is like navigating Dante's 7 circles of hell. Hours on the phone with no one taking responsibility. @richardbranson would be shocked at the state of this company.
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chris aldridge
(@netsmith) reported
@virginmedia That says service and speed are all fine
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Steve Pemberton
(@StevePem) reported
@virginmedia AND YET ANOTHER LIE from @virginmedia the worst service I have been received from any company!
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Lassitude
(@Lassitude1k1) reported
@virginmedia called again, earliest appointment for an engineer is the 5th of Jan. Won't send me a superhub to do it myself. That'll be 3 weeks without service I'm paying for. Great stuff. Any assistance please?
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L.Whitson
(@LWhitson16) reported
@virginmedia Ok. Your website is useless goes round in circles. Your customer service is dreadful. You have closed down your shops, who could be helpful. And you can't DM! I can't put personal details on Twitter. So here we are.
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Kweku Andrew Bimpong
(@KwekuBimpong) reported
@virginmedia Thank you - I don't doubt your efforts, however your initial projection was wrong and exacerbated the issue and I have little faith going forward. So any accurate clarity/transparency concerning the resolution date &/or reimbursement to fund temporary solutions would be welcome.
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Susan Fitzpatrick
(@suefitz09) reported
@virginmedia why is it you can triple charge me on my bill , refuse me a refund and now you can’t fix my internet for a week . People do not go with this company they are gangsters😡😡😡