Virgin Media Outage in St Helens, St. Helens, England

@virginmedia Yet another Tweet you'll probably ignore. What's the point of being on Twitter if you never respond? Still harassing us over returning your equipment. 1st, before our contract ended and now, even though we sent it back on the day after our contract ended. Response?

@virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?

Hay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….

.@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please

@beech_mark @mcvity3 @virginmedia Since we moved beech they have been absolutely shite. Their customer service is non existent. They owe us £90 but can’t speak to anyone to get it refunded.

@virginmedia how longs the internet going to be down in the L8 area of liverpool?

I don't mind so much that my Internet is down (these things happen) but I do get annoyed when the service status tells me it's fine. I don't know if I should be doing something to fix it. @virginmedia

@virginmedia been on for over an hour trying to sort an issue for my grandad! Poor service.. please get in touch!

@virginmedia Can you tell me if there is any problem in the WA12 address? Internet has been of and on all day and your service status page doesn't seem to update.

@virginmedia Alot are complaining bout outage. We all pay so much but lose internet on a regular basis. I had no tv, no phone, no net today, had to use my own net. In all as a virgin customer what are we paying for? To complain!

@virginmedia sort this outage out pls, we pay too much as it is so to have internet problems all the time is a joke. L20 area, no internet on cable or wifi. Ye gona lose customers for real.

@virginmedia 1 tv went off showing error code. Other tv working. On website tried to sort with code. Didn't work, phoned 150 no luck as told service closed. On website it states Saturday 8-8pm. Not impressed as was on red button watching tennis. I need my big screen.

Trying to drop some items from my @virginmedia. They increase the price 🙄 the service is slow, old and far too expensive. Then get kept on the line for ages 😩🙄

Really fed up with my @virginmedia internet connection. Months of packet loss causing voice calls to be unintelligible. Constantly losing connection. Multiple ‘engineer’ visits and its still terrible. Two days in a row now the hub says No RF Signal. Stay away from it!

@virginmedia I want to cancel my contract but can’t get through to anyone on the phone.

@virginmedia wow! Does anyone actually still work at virgin media? 45 mins on hold on one call, 35 on another number,off your website, I'm suppose to be getting a text with a link to a website, never received it! Trying to discuss my contract, which is at an end, remove services

@virginmedia Is there any coincidence that since i said i was closing my account, both Tv & Broadband have crashed 3 to 4 times daily? And you'll expect me to pay for this **** service

@virginmedia your sales team are telling people that upgrading to 200 speed will fix WiFi issues. I was looking for a new deal but don’t want to sign up until it’s guaranteed I can get WiFi in more than 2 rooms. I live in a small 3 bed and I’m on my 2nd router which is worse

@virginmedia Via text messages and phone calls and get no where ...I was told an engineer was visiting it never happened lodged a complaint and heard nothing back I went out of this contract now

@virginmedia im ready to throw your modem in the bin and get onto the ombudsman you don’t provide a service you false advertise and your charging me for nothing!!

Why is it our whole blocks virgin is down but when you goto see if any problems its saying no known issues. Sort it out @virginmedia

Still waiting on @virginmedia getting back to me re my account mess up,safe to say I won't be holding my breath. Shocking customer service.

@virginmedia why do we always have problems in the M22 area wifi gone again!! It’s a joke...

@andylutwyche @virginmedia @O2 Bad news, we have only had good 😔

@virginmedia Will you warn them first that you're massively overpriced, your equipment and home hub is notoriously awful, and your customer service is outsourced to team in Delhi that routinely lies and literally doesn't understand uk consumer law or the language?

@robbiedinho8 @virginmedia bad start, mins gets installed 2morrow

@virginmedia do you think it’s acceptable to make a customer wait 8 days without internet? (that’s if the engineer actually turns up on Friday). I’ll be making sure I get my £8 per day from you.

@virginmedia please can you confirm that my text message was received and that my contract will cancel after the end of this billing period? Thanks

Hello @EE myself and my family are moving over to @virginmedia on the 17th and I was just wondering how to cancel my bill that I have with yourself

@virginmedia So erm Hİ & I would SO LOVE to #stayconnected but I need a better deal in place before current contract ends on 30 August & it shouldn't be so hard to arrange this? I have tried phoning webchat & website and getting nowhere - please help me! I DON'T WANT A BT LİNE