Virgin Media

Virgin Media Outage Report in St Helens, St. Helens, England

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The latest reports from users having issues in St Helens come from postal codes WA10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in St Helens, St. Helens, England 09/27/2025 01:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near St Helens, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Runcorn, Wigan, Skelmersdale, Southport, Widnes, Ellesmere Port, Warrington, Prescot, Birkenhead, Leigh, Upholland and Roby.

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City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomRuncorn TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomRuncorn Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia Because the install date has only been set today. Because your call queues are lengthy & when you get through to someone they don’t know what the issue is so hang up or transfer you elsewhere. I’ve not just called for a chat.

  • DJGlassBack ⭐⭐⭐LFC⭐⭐⭐ (@DJGlassBack) reported from Garston, England

    Seriously @virginmedia if you think I'm paying for the sports channels for this month you can take a running jump!! Come collect your stuff and **** off you robbing bastards at least **** Tirpin wore a mask!!

  • woodsholistic Woods Holistic Wellness (@woodsholistic) reported from Roby, England

    @virginmedia @richardbranson Despite receiving a text message to say the fault in my area has been resolved I still have no service at all. TV, Phone and Broadband are all down.

  • Hortini Rick Houghton (@Hortini) reported from Liverpool, England

    I see @virginmedia have it sorted. You can only cancel or suspend your sports subscription if you call them. Reduced call centres meaning massive waits on the phone. But if you don’t pay they cut your internet and tv off at the time of most need. Let us do it online!!!!

  • rascas1 Cass (@rascas1) reported from Wigan, England

    @virginmedia No yourstating something you can not Provide after 47 mins your phones drop out the web site robots help chat tells me to ring very poor

  • progers559 Peter Rogers (@progers559) reported from Seaforth, England

    @virginmedia Oi!!! Branson you slimey money grabbing rat, wifi has gone off and kids are crying. Cant wait to bin yous off as soon and get a different provider. Service is shite

  • KateBoarman Kate (@KateBoarman) reported from Warrington, England

    @virginmedia I understand that, I told him I did not want to confirm details and would call in my own time, He was then very rude got angry and abrupt! It actually sounded like a scam. I am interested to know if it was virgin media agent as he needs more training!

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account

  • Bridgey36 Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from St Helens, England

    @virginmedia Can I cancel , pause my sports subscription until this virus is over.

  • jaymacca10 James McShane (@jaymacca10) reported from Seaforth, England

    Appreciate the difficulties, but there is currently no way of changing my package. No email, no phone, and relevant section of website down. How can I change my package please as I am spending too much! Tried texting but been waiting since 11 for a reply @virginmedia

  • msmithuk22 Martin Smith (@msmithuk22) reported from Warrington, England

    Another week @virginmedia services down yet again, first they screw up my network up resetting everytbing, failing to listen multiple neighbours have no internet. Then call again and agree outage but don’t expect anything back we only compensate for more than 48 hours #badservice

  • coffiman48 Graham Duke (@coffiman48) reported from Maghull, England

    @virginmedia tv service down have been waiting for an hour on hold I have just moved a week ago to virgin and in 20+ years never had this problem with sky

  • glynfletcher Glyn Fletcher ⭐⭐⭐⭐⭐⭐ (@glynfletcher) reported from Liverpool, England

    @virginmedia are just great, takes 25 mins to speak to someone who cant help or understand the problem so they put me though to the "concern team" but I'm cut off whilst on hold !

  • rascas1 Cass (@rascas1) reported from Wigan, England

    @virginmedia how does one get in touch Phone cuts out after 45 mins being told waiting time is an hour tweets not answering I’m still here after after 2 days very poor customer service how do I reduce my present package 6 hours on the phone yesterday in total 45 mins in a que now

  • SteveMulville Steve Mulville (@SteveMulville) reported from Seaforth, England

    @_currie @JoBlytheTV @kerriegosneyTV Looks good John and thanks for sending pic. At this rate i will be able to cancel my Virgin Media package ha📺👍never usually home in time🚚

  • GibboLFC1892 Andy Gibson (@GibboLFC1892) reported from Hindley, England

    @virginmedia Is there an issue with Virgin TV. Got V53 error. Looked at problems in our Area (Wigan) no issues..

  • coffiman48 Graham Duke (@coffiman48) reported from Maghull, England

    @virginmedia have been experiencing problems with v go app for 2 days keeps saying service not available and also remote app will not load keeps freezing are you having problems

  • g8uck Graeme Buck (@g8uck) reported from Widnes, England

    @virginmedia is there currently an issue in the Wa8 7dd area are WiFi went of over an hour ago have carried out the usual health checks but no joy and can’t get through on the phones!

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia CW I give up 🤯 I’m happy with the install date they’ve given. The issue is the service, repeat calls and failed promised along with the 143mins calls to you along with an hour on webchat. Erik tells me the charges for calling are my fault as free from virgin but line not active.

  • rascas1 Cass (@rascas1) reported from Wigan, England

    @virginmedia does anybody really care second tweet numerous calls no answered got blisters on my ears I want to make change to my contract to help through these times but your customer service seems to gone awol why not putt something on your web page we’re this can be done

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pistonitaway Kat (@pistonitaway) reported

    @virginmedia appalled by your service and lack of communication lately particularly after calling twice this week re: my dodgy connection only to be fobbed off.

  • HighSorceryOff Higher Sorcery Officer (@HighSorceryOff) reported

    The nerve of Virgin Media to give me the chance to terminate my contract by March 2nd, because they are putting up the price of my broadband by £3.25/mo from March 1st! Meanwhile Vodafone will just put the price of my contract up once a year without telling me or letting me quit

  • Mark_Davies81 Mark Davies (@Mark_Davies81) reported

    @virginmedia can you please let me know how i can get through to your customer service team. Need to call or chat regarding an incorrect bill

  • huggybearcat Huggybearcat (@huggybearcat) reported

    @frannyb1972 @virginmedia Same with me. Had a WhatsApp chat for 5 hours cos person dealing with multiple customers and said "system problems". Phones saying call tomorrow. Had enough.

  • PaulTay43772850 Paul Taylor (@PaulTay43772850) reported

    @virginmedia yet again customer service is atrocious. Been on hold 6 times in 2 days, each time for 30 mins plus and then get cut off as soon as I'm put through. Why can't you just talk to someone and get your problems resolved!

  • AmitMahay1 Amit Mahay (@AmitMahay1) reported

    @virginmedia Okay and my issue????

  • TrishTheHat T M (@TrishTheHat) reported

    @virginmedia Before I do that how will this help with the laptop outlook account outgoing emails?

  • amortgagenow A Mortgage Now (@amortgagenow) reported

    @virginmedia do we have broadband issues in TW12?

  • Vivsnewtwits Vivi H (@Vivsnewtwits) reported

    I can cancel by calling a call centre I cannot get through to - or in writing. Even though you can send my bill via email, oddly I cannot cancel via email. Double standards @virginmedia Surely if you have an email address attached to my account, I can email you to cancel?

  • GH12117243634 GH121 (@GH12117243634) reported

    @virginmedia @AdilConsultant How did you get the WhatsApp number please? I need to call to cancel but keep being cut off. I can’t cope with listening to Ed Sheeran on repeat for an hour again.