Virgin Media Outage Report in St Helens, St. Helens, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in St Helens come from postal codes WA10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in St Helens, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near St Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, St Helens, Warrington, Prescot, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 1 day ago |
|
Liverpool
|
Internet | 2 days ago |
|
Wigan
|
Wi-fi | 2 days ago |
|
Liverpool
|
Internet | 3 days ago |
|
Skelmersdale
|
Total Blackout | 4 days ago |
|
Skelmersdale
|
TV | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
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*scousenat🌈 (@scousenat) reported from Liverpool, England@virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal
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Zoe Wakelam (@Zoefw) reported from Birkenhead, England@virginmedia no mobile service for 36 hours #StayConnected really?? Spoke with customer services 3 hours ago and still waiting for a call back. Issues in CH63?? Needs sorting please
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Dezza The Grump (@OneGrumpyMF) reported from Birkenhead, EnglandThe @virginmedia referral scheme is terrible been nearly 3 months now and still not received anything. Sent numerous texts with zero replies . Shocking
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Brian O'Keefe (@rider45) reported from Seaforth, England@Cathy_TwoHalves @virginmedia The problems include always being passed onto to yet another unempowered person eg. To get a code turn a bix back on post upgrade (should have happened anyway) took 2 days and several hours waiting to finally get to a tech, problem then fixed in a few mins.
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Paul Walsh (@walshy31) reported from Liverpool, England@virginmedia Sorry back in work today! Would adding boosters help?
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Kayakmoose (@KayakmooseF) reported from Liverpool, England@BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia Ringing your service once more how pathetic is it
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Tina Evans (@tiamarialfc) reported from Seaforth, EnglandDo you ever get off the phone to @virginmedia and wanna scream. Been a customer for 15yrs just in this property alone yet they patronise me by saying I have to pay extra each month is my WiFi is to reach upstairs or kitchen (my house is tiny)
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*scousenat🌈 (@scousenat) reported from Liverpool, England@Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October
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Chris Cunningham (@CJC_Film) reported from Birkenhead, EnglandHow does the phone, internet and TV all go down @virginmedia ? Logged into my account via my phone and it shows everything down and no fix until 4pm tomorrow
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
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Danny (@Dan_Jacko_) reported from Ellesmere Port, England@virginmedia absolute discusting customer service and provider 1:45 on the phone and no closer to an answear I want
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman
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@gm (@mymatedex) reported from Kirkby, England@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years
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Scott Carroll (@scottcvrroll) reported from Liverpool, EnglandHonestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.
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Tina Evans (@tiamarialfc) reported from Seaforth, England@macgregorlisa @virginmedia Knowing me I'd end up with nothing then start a new contract then we'd go into lock down again 🙈🙈xx
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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OnYourMarxGetSetGo! (@mohawkal) reportedI'm paying @virginmedia a bunch of cash every month to provide a terrible and unreliable service. Their website doesn't work so I can't even get tech support. Can't wait to cancel.
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William Killiner (@GSXBoy) reported@virginmedia cannot log into my emails tonight or log into MyVirginMedia homepage.. can't even run a service status?! ....BL6 4RQ..
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richard mason (@rmasonuk) reported@virginmedia any update on issues in tw12? The resolution time keeps getting pushed out. @HamptonMiddx @TheHamptonite
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billymazzer (@billymazzer) reportedHonestly @virginmedia my wifi has been of for half an hour wtf
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Tony Maudsley (@TonyMaudsley1) reportedWhy is it that every time I get through to someone at @virginmedia I get cut off...and despite having all your contact info in front of them (because they double check it when you eventually get through) they NEVER call you back!!! It's INFURIATING 😡😡😡
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Martin (@stevenageburgh) reported@virginmedia Given the poor reliability of your broadband, I can't imagine why anyone would get on your spaceship.
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Donna B (@beasknees81) reported@virginmedia omg so hating my Internet this evening. Trying to watch YouTube in bed on my tablet & it's been buffering for 10 minutes now. Been slow most of the afternoon plus the signal keeps dropping in other parts of the house. Got not sign in to check if there is any faults
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The Fat Controller (@CraigMini3) reported@TonyMaudsley1 @virginmedia That’s every call centre no customer service whatsoever 🤬🤬🤬
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Killa (@CultofKilla) reported@virginmedia Thanks for cutting our internet off for 2 days and nothing. Ive counted your estimated fix bullshit and you’ve done it 8 times and probably more. Favourite part is the reverting it from 12 tommorow to 10pm which is in 2 minutes. Only to go back and say 10am.
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An Honest Mouthful (@ahonestmouthful) reported@TonyMaudsley1 @virginmedia Never use Virginia They are awful