Virgin Media Outage Report in St Helens, St. Helens, England
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The latest reports from users having issues in St Helens come from postal codes WA9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near St Helens, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Southport, Liverpool, St Helens, Widnes, Warrington, Skelmersdale, Runcorn, Wigan, Prescot, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Southport |
||
| Liverpool |
Phone | |
| St Helens |
TV | |
| Southport |
Wi-fi | |
| Widnes |
Wi-fi | |
| Widnes |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Someone else has called me since and had said she's going to call me back and look into it. But I was just so frustrated with the way he spoke to me. I'm not one for just googling random sites but this was on one of your forums and it's the exact same issue!
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
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Phillip Tipton
(@mrphilliptipton) reported
from
Haydock, England
The interminable menus on the Virgin Media customer line lasted 3 minutes and 20 seconds just now, most of it being lectured on how efficient this would make my as yet unanswered call.
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Ann_1878
(@Toffeegirl13) reported
from
Halewood, England
@MachinegunSi @virginmedia Yeah same here Si, never had any problems but the past 12 months or so been shite
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Andy Milburn
(@AndrewGMilburn) reported
from
Garston, England
Wifi down intermittently for 24 hours now @virginmedia and no checks or fixes help. Everything plugged in properly. Next available appt is Thursday morning - I work from home FFS what am I supposed to do until then??? #poor Can't even speak to anyone. #shambles
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Andy Dunbar
(@Andy_Dunbar) reported
from
Liverpool, England
@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@VodafoneUK I'm not sure... as far as I can tell it's a @virginmedia issue. But you may be able to help. No one on Vodafone can call our virgin landline. It just beeps or says the number and code combination isn't recognised.
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia gross incompetence shown in L35 area today. Basically no broadband for 14 hours. No indication as to why and each hour the time of resolution extended. Not a good advert for the service. Go with Sky is my suggestion
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
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michelle cunningham
(@shellc11) reported
from
St Helens, England
@virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia He said it '100% wasn't a porting issue' and that he would look into it but that wouldn't be the answer. Another lady called me later on a few times and asked me to call our land line on three separate occasions and she could call back to get the times. But haven't had a call yet
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Graeme Bamber
(@gbam86) reported
from
Liverpool, England
@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia hi!! We're having issues calling our landline from Vodafone mobiles. Have googled and it looks like it's a porting issue. But one of your technicians has just called and talked to me like I'm stupid and told me it's not. Can you help???
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia how can you say you're reliable when we haven't had broadband for 14 hours with no explanation and ever increasing promises as to when resolved? Virgin Media has failed me and others in the Rainhill area. As we say in the North- shite service
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Lukefoster89
(@LukeFoster89) reported
from
Sandymoor, England
@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia But on the online forum it says others have had the same problem and your technical department need to contact Sky and the line needs to be routed to you again as it's a porting issue. I can't see any other examination although I appreciate I'm not a technician.
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Ann_1878
(@Toffeegirl13) reported
from
Halewood, England
@MachinegunSi @virginmedia Been ****** awful lately, sick of it. Think I'm gonna serve them
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen McGowan
(@Karen_McGowan32) reported
@virginmedia I called twice last week, over 40 mins on hold each time & was assured on both occasions I was fully paid up, no o/s amount due/to issue then I receive another bill I can't open. Im sorry but really, you want me to call again?? How much spare time do you think a person has.
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CHAD
(@ChadPFC) reported
@virginmedia Recently my hub has been so weak. My wifi signal is awful around the house & both @ring_uk devices are shocking. The ring camera is just yards away & yet it offers me 6 neighbour wifi’s & not my own & is now offline. How can neighbours wifi be stronger than my own?
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Nihal Shah
(@nihalshahmd) reported
@David_Mirmad @virginmedia Virgin Broadband intermittent outage now for over a week. As a health care worker this has been frustrating and tethering to 02 data. Not ideal. It would be great for virgin to acknowledge (on the web) there is an issue. We had this confirmed by calling virgin by phone. Sad.
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Dave
(@daveLadlow) reported
@virginmedia hey, how do I actually book an engineer, my WiFi is poor and we can’t watch anything on the second box without resetting the whole system every day, not good enough really
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𓅰𝘽𝙤𝙙𝙮𝙥𝙞𝙡𝙡𝙤𝙬𓆏 ⌫
(@bodypillowlol) reported
@virginmedia your wifi is shite and your "engineers" clearly know **** all as well.
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Richard Astley
(@LongshanksE10) reported
@virginmedia Hi there. Our router seems to be working but we have no broadband service in Bishop’s Stortford. Are you have signal issues there please?
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HeatherLaraTV (on Fanhouse!) 🏠
(@HeatherLaraTV) reported
@Moons754 @DataWolfAlpha @virginmedia LITERALLY. never again will i go with them, constant issues with no pros
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TEQUILA Dogwood
(@binzy66) reported
@virginmedia No errors just weak signal and hub is in next room!
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MJ 🇯🇲🇱🇨✨
(@leilanioxo) reported
@virginmedia what is the point of pay upwards of £80 a month for broadband if it never works and I am constantly using my mobile data ??? For 1.5 weeks the wifi had been “down” and everytime I’ve called it’s the same response
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Susan Barrett
(@SueBarrettActor) reported
from
Dublin City, Leinster
@VirginMediaIE meant to be on 120mgs,only getting 0.1🙄 seriously a big problem getting worse.Not happy paying for such a lack of service! I’m not the only one having issues. The entire area is has constant problems. Same in work & home, both with #virginmedia #virginmediaireland