Virgin Media

Virgin Media Outage Report in St Helens, St. Helens, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in St Helens come from postal codes WA10 and WA9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in St Helens, St. Helens, England 05/06/2025 08:45

May 06: Problems at Virgin Media

Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near St Helens, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Warrington, Liverpool, Wigan, Ellesmere Port, Skelmersdale, Birkenhead, St Helens, Widnes, Prescot, Southport, Runcorn and Leigh.

Loading map, please wait...
City Problem Type Report Time
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomLiverpool TV
United KingdomWigan TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • DannyWyattXXX Danny Wyatt XXX | OnlyFans 😈 (@DannyWyattXXX) reported from St Helens, England

    I see @virginmedia are down once again. Get your ******* act together #virginmediadown

  • Donna19711968 Donna (@Donna19711968) reported from Newton-le-Willows, England

    @virginmedia are you ***************.....everything down and your automated service stating it should be fixed by 3.05am....??? WTF.....??

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied

  • GibboLFC1892 Andy Gibson (@GibboLFC1892) reported from Hindley, England

    @virginmedia So I stayed with you for another 12 months. With a clean account, our first bill in July reduced by £19 to £28. Paid the July amount, had a reminder to pay the August figure of £47, which had doubled from somewhere. WTF was my reaction. Paid £47. Not paying rest.

  • MattJ_213 matt🇸🇱 (@MattJ_213) reported from Wigan, England

    Why’s it called virgin media when it goes down more than a pornstar

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia

  • rehennessey Rachel Hennessey (@rehennessey) reported from Seaforth, England

    @virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!

  • KatharineGuiney Katharine Guiney (@KatharineGuiney) reported from Warrington, England

    @virginmedia Tried several times in good faith to contact you via phone to amend my TV and broadband package to suit budget then followed your robots advice to log into my account which says I cannot do it that way. 14 yr customer. Why should I pay for services I can't cancel?😠

  • wanner316 wayne peers (@wanner316) reported from Golborne, England

    @virginmedia Done everything we are even losing signal now when we never did

  • MoLegend Mohamed Farah (@MoLegend) reported from Liverpool, England

    I’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    @spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too

  • rehennessey Rachel Hennessey (@rehennessey) reported from Seaforth, England

    Hi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭

  • ansumDave David Harrison (@ansumDave) reported from Seaforth, England

    @virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst

  • CraigC84 Craig (@CraigC84) reported from Liverpool, England

    @virginmedia can you please contact me. Ur customer service is a disgrace

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???

  • dkjc2008 Darren Buckley (@dkjc2008) reported from Upholland, England

    @virginmedia have a home phone which is not working there is no dialtone please advise as I need this as my communication as a terminally ill person

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again

  • pickle_2020 piccl (@pickle_2020) reported from Liverpool, England

    @Acko_79 @virginmedia Upgrades apparently. Mines down too

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PegWhitton Megan Whitton (@PegWhitton) reported

    @LDesesperes @virginmedia Hahahaha they still haven’t deducted compensation from the bills they’re sending us and think an apology is acceptable for the treatment we’ve had. 👏🏻 well done @virginmedia, for absolutely not following up on our complaint!

  • PaulMur06333673 Paul Murphy (@PaulMur06333673) reported

    @virginmedia Not broken but gets frozen all the time and very slow. Yes but you can only call so many times. At least you respond better than anyone else at virgin

  • andywhitt2 andrew whittington (@andywhitt2) reported

    @virginmedia Well that’s not the best deal is it the best deal for me would be the same as a new customer if not better, and when you are on the top package it is a big jump to go to £139 when new customers can get the same package for £89.

  • The_Big_G_Man Geraint James (@The_Big_G_Man) reported

    @virginmedia I'm an existing customer, now out of contract. Sky and BT are trying to convince me to leave with deals every other day. I would like to give you the opportunity to make me stay with you first. I have TV, Fibre, Phone and Mobile SIM.

  • TrueUK83 Mark Philip (@TrueUK83) reported

    @michaelkeith16 @O2 @virginmedia How utterly disappointing! Been wae O2 since time began almost! We all know the **** I had wae Virgin! Be a decision & a thought for me

  • Matt83887016 Matt Mitchell (@Matt83887016) reported

    @virginmedia @bbceastenders @BAFTA But you can’t fix your ******* WIFI

  • maiellamipiace maiella (@maiellamipiace) reported

    @virginmedia .Oh yes. The 'we've got you over a barrel' approach to customer service. 'You might as well keep spending more money than you can afford on services you don't want as long as we get our money' I've been with you for abt 12 years. I won't be coming back when I move this year

  • PaulMur06333673 Paul Murphy (@PaulMur06333673) reported

    @virginmedia There you go build me up to let me down. Guessing you haven’t tried calling your customer services. Have a great day.

  • andywhitt2 andrew whittington (@andywhitt2) reported

    @virginmedia when you want to charge me more than a new customer for the same product as you have for the past couple of years, so when my contract is up I will look at switching cause you don’t get anything loyalty.

  • Kay2021J JKay2021 (@Kay2021J) reported

    @virginmedia Then claiming you can’t help with wifi pods or boosters! After 3 people said they would send me one. #VirginMedia are bullshitting liars with worst service! 1 bedroom flat and the wifi ONLY works in my lounge, not in hallway of bedroom Do Not use @virginmedia - worst service!