Virgin Media Outage Report in St Helens, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near St Helens, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Runcorn, Wigan and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia Yes tried it , no change. As I mentioned in previous posts my partner Lyndsay has the same problem. Still waiting for you to come up with a solution ! Seriously thinking of trying another network now for my broadband. 😡😡
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia @virginmedia engineer has been out done tests everything fine , except the Wi-Fi cutting out . Which you say is because of Android 08 . My partner has same device as me but has Android 07 and she has the same problem. It was fine till a couple of months ago I think it's your hub
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Thomas Hall MB Vans
(@tommylbf) reported
from
St Helens, England
@virginmedia TV not working at all and WiFi always on and off.
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia An engineer has tested it ,it's fine. my partner has same device as me but has Android 07 not 08 and she has the same problem. It was fine till a couple of months ago. I think your hub is the problem ,waiting for a solution! 😡
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @sharonod1 Clearly they bloody can’t. Stop telling her the same crap.
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Mattie Hughes
(@hoplessmattie) reported
from
Runcorn, England
@virginmedia TV & internet down in Hallwood Park, Runcorn (WA72GG & WA72FB [at least]). Big Match Tonight @LFC ... Please resolve quickly!!
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David Brindle
(@dbrindle92) reported
from
Liverpool, England
@AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon
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Neil Atherton™
(@natherton90) reported
from
Rainhill, England
@virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.
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Abbi
(@AbbieMarieBrid) reported
from
Seaforth, England
@virginmedia really disappointed, had a problem with yourselves for months and managers are meant to phone back still not heard anything!! It’s becoming a joke! If my mum stays next to the phone any longer she’ll turn into stone! #badcustomerservice #helpme
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @Ramsey255Joanne HOW DARE you keep telling customers to contact YOUR chosen courier. The contract is between YODEL and Virgin. YODEL, if they even answer, will tell the customer to contact the sender. YOU chose them. YOU deal with them.
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia Re: Wi-Fi cutting out, exclamation mark .Samsung blame your hub @virginmedia blame Android 8.0.meanwhile my service gets worse with no solution in sight. #frustrated
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi
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liam
(@Reidy_25) reported
from
Prescot, England
@virginmedia your internet is terrible and you have the cheek to charge people a small fortune for the use of it
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @natashaoneill_ We’re getting sick of saying this. It’s NOT the customer’s responsibility to contact YODEL. Virgin hired them. Contract is with Virgin. All YODEL will do is tell the customer to contact Virgin. Stop lying to customers.
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Scott Tipping
(@TippingScott) reported
from
Warrington, England
@virginmedia funny how I've got to use my own data to complain about our virgin, the wifi goes down every single day!
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@Loddonbrewery @virginmedia That’s because YODEL’s contract is with the sender, Virgin. They’ll tell the customer (you) to contact the sender. Virgin keeps telling customers to contact YODEL. They know that’s wrong, yet keep doing it.
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia Yes it's the same problem
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Madeleine Fletcher
(@Maddelan) reported
from
Seaforth, England
@virginmedia No never got to speak to anyone - the message that you were closed only came at the end of all the automated messages!!!!
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Thomas Hall MB Vans
(@tommylbf) reported
from
St Helens, England
@virginmedia not working again!!!!!! Can’t wait to move back to @SkyUK
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@DevilChild06660) reported
@virginmedia No, if I'm wired the service is great, it's just the wifi coverage is terrible. Even in the room directly above our front room theres barely any signal
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Dawn
(@DawnSunrise1) reported
@virginmedia It happens on live tv too... your signal breaks up
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David Hood
(@davidhood) reported
@virginmedia That's very funny, this is just a continuum of nothingness. Every chance tovresolce anything, big fail. And lying about contacting me is beyond poor service. Its almost criminal.
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rawryy
(@TSM_rawryy) reported
@virginmedia I will. Will I still be charged £99 for a fault of the service I'm currently paying for?
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Gemma Morgan
(@GemmaMorgan84) reported
@virginmedia Oh I will be making a formal complaint dont worry. Not that I expect much to be done. In the 2 months I've been with virgin the customer service has been awful!
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Paul Smith
(@Paul_CR_Smith) reported
@virginmedia Overnight no problem. But when is the reliability going to be improved? And when do I start to get refunds for when you are not complying with your so called "guarantee" to put 175 mbps into my router? I've counted at least four days in the last fortnight.
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Sue Helen King
(@susiek79) reported
@virginmedia Yes it’s showing an outage but no specific time on the fix. Is there any way to make a complaint or claim compensation for the data I am now using?
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Gillian Drumm
(@GillianDrumm1) reported
@virginmedia No every time I speak to customer services I get told they will look into it but nothing happens. Do you have a UK representative that I can talk to? It’s not just one thing. If I can’t get it sorted I will have to change provider as it is causing me so much stress.
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Tony Cursons
(@cursons_a) reported
@virginmedia No, tried a number of times but no luck. Freezes when I click new customer button.
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Paul
(@DevilChild06660) reported
@virginmedia Yeah I've done all that, stood in different rooms while it recalibrates, factory reset with pin hole and moved modem but it makes no difference. Wired the connection is faultless but the wifi range is terrible