Virgin Media

Virgin Media Outage Report in St Helens, St. Helens, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in St Helens come from postal codes WA10 and WA9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in St Helens, St. Helens, England 03/28/2024 04:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near St Helens, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Warrington, Liverpool, Wigan, Birkenhead, Ellesmere Port, Runcorn, Eastham, St Helens, Southport, Widnes, Prescot, Ormskirk and Leigh.

Loading map, please wait...
City Problem Type Report Time
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomLiverpool TV
United KingdomLiverpool Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • joemartin66 Joe Martin 🌈🌹 (@joemartin66) reported from Roby, England

    @virginmedia can someone come and sort out the wires left hanging out of the wall of my new home! What an absolute mess Virgin have left no covering and the grid left open! Piss poor workmanship sort it out now

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Rang them before (not very helpful). The Network has now dropped out for the 4th time today!!!

  • jeniandersonw Jen (@jeniandersonw) reported from Wigan, England

    Just spoke to @virginmedia attempting to rectify broadband issues - their suggestion is to “sit closer to the hub” Brilliant wish I had thought of that..!

  • AmandaDavies07 Amanda Davies (@AmandaDavies07) reported from Warrington, England

    @virginmedia appears to be an issue with broadband / internet / phone in Warrington, Cheshire. Anybody else?

  • ClaireW15691381 Clario73 (@ClaireW15691381) reported from Warrington, England

    @virginmedia had no TiVo working for 1 week now. WiFi running really slow. 5th day of calling up and being passed from pillar to post, on hold for 45 mins only to be told I’ve been transferred to the wrong department, further hold for 35 minutes to have the line go dead!!!!

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia 58.5 down and 36 up (wired)

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @FairCop_ @virginmedia Disgusting as ever. Shocking customer service.

  • TeelingChris Chris Teeling (@TeelingChris) reported from Ormskirk, England

    @KeithJBolton @virginmedia dont take no **** m8💪

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia So I’ve scanned the living room ok Come up to the bedroom above the router, can’t find it! And doesn’t find it anywhere else upstairs! My phone won’t connect so the WiFi at all! It shows as connected but can’t access the internet. And I’ve forgotten the network!

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever

  • gmshilly Greg Shillinglaw (@gmshilly) reported from Birkenhead, England

    @virginmedia no broadband, is there problems in my area please?

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia you promised our connection would be better however, still having so many issues!! Today working from home is nightmare!

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @GripperTake68 @virginmedia Virgin Media as a whole are shocking at providing any sort of customer service mate.

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Have spoken to them (not overly helpful)... The Network has now dropped for the 3rd time today!

  • MILoft91 Mark (@MILoft91) reported from Haydock, England

    I’m paying for 500mb broadband and it’s averaging 15mb?! Wtf @virginmedia

  • DarrenMoggie66 Darren (@DarrenMoggie66) reported from Warrington, England

    @virginmedia That’s fine I’ve been in contact with CISAS in regards to your poor service and extremely poor customer service and me not receiving what I pay for

  • ShaunAFitzy78 Shaun Fitzsimmons (@ShaunAFitzy78) reported from Birkenhead, England

    @DaveRidgway2 @virginmedia 'We are experiencing really high call numbers at this time, most issues can be fixed online, or you may like to call back another time'...

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    Is it just me or @virginmedia mobile gone down 🤬🤬

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    @virginmedia is there problems in halton/Cheshire area please ?

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    Help please @virginmedia is there a problem in the Wa74et area ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JoshSwatz Joshua Swatman (@JoshSwatz) reported

    @virginmedia Seriously?? I have zero to no internet with it cutting out every 30 seconds, Ring Support they say there's an area fault... Check the website service, they say NO internet fault.. Can't even ring support for an update.

  • SatonmyButt Zec Richardson (@SatonmyButt) reported

    So no more TV service for us, we cancelled with @virginmedia as we are struggling financially. We are using iPlayer, ITVHub etc but I am losing track of what we watch & it's a pain in the arse but needs must!

  • QuoSpera Lesley Rubenstein-Pessok (@QuoSpera) reported

    @virginmedia A long series of bungles- we have reached deadlock and will be forced to take the issues up with a higher authority

  • LSMoooo LSM (@LSMoooo) reported

    Bereavement Teams- people you don't want to speak to but accept you have to when your dad passes away.Everyone I have spoken to in the last month has been kind and compassionate,especially @HalifaxBank.However @virginmedia your service is shocking and to top it off 1/2

  • Ant_Woodley Ant / Tony Woodley (@Ant_Woodley) reported

    @virginmedia great service today. Hub packed up last night, 10 years old. Went online at 6am and booked an appointment for today between 8am and noon. Technician called at 7.40am to say he would be with me at 8am. Hub swapped over and running by about 8.25am. Very impressive.

  • sandrine_1977 Sandrine (@sandrine_1977) reported

    @virginmedia Sorry but it's not working, can I send an email

  • velocycle lanterne rouge (@velocycle) reported

    @tonight_frying @virginmedia It IS awful. Funny thing is, I’m a complaints manager elsewhere and I can see they have no intention of answering their complaints.

  • SoapyMargherita Scott Chesworth (@SoapyMargherita) reported

    @virginmedia The support rep has returned and confirmed a disconnection date via WhatsApp now. However, it was unnecessarily convoluted to cancel the service and every person we dealt with ignored our reason for cancelling, so I'll still be passing screenshots along to Ofcom.

  • rydo_x rydo (@rydo_x) reported

    @clc_505 @virginmedia do a service status checker online, see if theres issues in yer area

  • _GIFTSpromo_ GIFTSpromo (@_GIFTSpromo_) reported

    Truly disgusting that it takes FIVE phone calls to @virginmedia to sort out a simple billing issue! Got through to Asian call centre the first four times, literally wasted 90 minutes getting nowhere. Final call & I got UK based CSA who solved the issue in 5 minutes! #DitchTheCrap