Virgin Media Outage Report in St Helens, St. Helens, England
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The latest reports from users having issues in St Helens come from postal codes WA9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near St Helens, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Warrington, Skelmersdale, Birkenhead, Wigan and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Internet | |
| Skelmersdale |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Thomas Hall MB Vans
(@tommylbf) reported
from
St Helens, England
@virginmedia TV not working at all and WiFi always on and off.
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Scott Tipping
(@TippingScott) reported
from
Warrington, England
@virginmedia funny how I've got to use my own data to complain about our virgin, the wifi goes down every single day!
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Neil Atherton™
(@natherton90) reported
from
Rainhill, England
@virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@Loddonbrewery @virginmedia That’s because YODEL’s contract is with the sender, Virgin. They’ll tell the customer (you) to contact the sender. Virgin keeps telling customers to contact YODEL. They know that’s wrong, yet keep doing it.
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Thomas Hall MB Vans
(@tommylbf) reported
from
St Helens, England
@virginmedia not working again!!!!!! Can’t wait to move back to @SkyUK
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia An engineer has tested it ,it's fine. my partner has same device as me but has Android 07 not 08 and she has the same problem. It was fine till a couple of months ago. I think your hub is the problem ,waiting for a solution! 😡
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Madeleine Fletcher
(@Maddelan) reported
from
Seaforth, England
@virginmedia No never got to speak to anyone - the message that you were closed only came at the end of all the automated messages!!!!
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David Brindle
(@dbrindle92) reported
from
Liverpool, England
@AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia Re: Wi-Fi cutting out, exclamation mark .Samsung blame your hub @virginmedia blame Android 8.0.meanwhile my service gets worse with no solution in sight. #frustrated
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liam
(@Reidy_25) reported
from
Prescot, England
@virginmedia your internet is terrible and you have the cheek to charge people a small fortune for the use of it
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia Yes tried it , no change. As I mentioned in previous posts my partner Lyndsay has the same problem. Still waiting for you to come up with a solution ! Seriously thinking of trying another network now for my broadband. 😡😡
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia @virginmedia engineer has been out done tests everything fine , except the Wi-Fi cutting out . Which you say is because of Android 08 . My partner has same device as me but has Android 07 and she has the same problem. It was fine till a couple of months ago I think it's your hub
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia Yes it's the same problem
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @sharonod1 Clearly they bloody can’t. Stop telling her the same crap.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @Ramsey255Joanne HOW DARE you keep telling customers to contact YOUR chosen courier. The contract is between YODEL and Virgin. YODEL, if they even answer, will tell the customer to contact the sender. YOU chose them. YOU deal with them.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @natashaoneill_ We’re getting sick of saying this. It’s NOT the customer’s responsibility to contact YODEL. Virgin hired them. Contract is with Virgin. All YODEL will do is tell the customer to contact Virgin. Stop lying to customers.
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Mattie Hughes
(@hoplessmattie) reported
from
Runcorn, England
@virginmedia TV & internet down in Hallwood Park, Runcorn (WA72GG & WA72FB [at least]). Big Match Tonight @LFC ... Please resolve quickly!!
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Abbi
(@AbbieMarieBrid) reported
from
Seaforth, England
@virginmedia really disappointed, had a problem with yourselves for months and managers are meant to phone back still not heard anything!! It’s becoming a joke! If my mum stays next to the phone any longer she’ll turn into stone! #badcustomerservice #helpme
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dev2y
(@dev2y) reported
@virginmedia Nope. Gone down 6 times in 24 hours.
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Siousie
(@Siousie1) reported
@virginmedia Hi. It was never deactivated, hence it has been compromised. I can't do it from my end as it wants a password that I don't have as we are no longer customers and probably wouldn't work now anyway. Please could you deactivate your end ASAP?
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Olredsfan
(@Olredsfan2) reported
@virginmedia I don’t know if you received my last message but on service checker No network issues found but when checking connected devices initially kept getting Technical issue but now all devices show Improve WiFi signal and only 2 bars
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Steve
(@Fuzzwoof) reported
@virginmedia Do you actually have human beings available to help sort out my (yet again) dead broadband rather than an automated switchboard telling me the only option is an engineer in a few days time? Extremely annoyed doesn't even begin to cover it.
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Giles White
(@gdgwhite) reported
@virginmedia Sure. But your customer service team assured me, first time (around 3 Nov), 'that money won't be taken from your account', and second time (on 24 Nov), 'that money will be returned to your account' on 4 Dec.
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WWE Today In History
(@WWE__History) reported
@virginmedia Ok, no problem. Thanks.
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jon
(@ronniemould) reported
Terrible service from @virginmedia as usual, internet has been totally down for 4 days. Impossible to speak to anyone, just stupid recorded message saying there are ‘intermittent issues’. @richardbranson - sort your shitty company out. Get more than 1 technician and person in CC
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Freeman 🤷🏻♂️
(@bradfreeman123) reported
@virginmedia I have tried all of these steps previously with the support team over the phone and it resolved the issue for all of 12 hours. The internet speed is the issue, it will go from 180mbps plus to 12-15mbps and then shoot up again then down and so on
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Stacey
(@StaceyRose86) reported
@virginmedia I need to cancel a broadband order, how do I do this?
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Giles White
(@gdgwhite) reported
@virginmedia Complaint submitted 20 Nov. Ref: C-2011201978