Virgin Media Outage in St Helens, St. Helens, England

@virginmedia I’ve just rung up agai every single time I tell my problem, they tell mr they will put me through to the right team. The right team answers & immediately hangs up. Just done the text thing and someone called me. I say hello & they hang up. I’m getting sick of it.

@virginmedia I’ve had an issue with my phone since February this year…I’ve sent it to you twice for repair and followed the online troubleshooting more times than I can remember but I’m still facing the same issue.

@virginmedia I've tried many times. You're customer service is appalling. Nothing ever improves. So no there isn't anything you can help with AR.

@virginmedia I have recently moved house the new house has 2 virgin wall sockets one downstairs one up, plugged in down stairs we get 500mbps but we want the hub upstairs so we plugged it into the upstairs wall socket everything is live but now only get 50mbps? Any fix to this?

@big_kev_83 @virginmedia @MENnewsdesk Yeah, bonus points if they point at whatever the problem is (pothole, loose paving etc)

@virginmedia Would love it if they could come out and fix it, last visit did the best he could but I wonder do BT have better equipment?

@virginmedia Can they help do you think?

@virginmedia I don’t want DIY I want the service I pay for in my 3 bed house!

@virginmedia hi there. My mum is having with her TV. We know there is an issue in her area and is being sorted but this is the 5th time this has happened in 3 wks. Please can someone contact me to explain why this is happening so often and what can be done? Thanks.

@virginmedia Yet another WiFi and TV outage. Hence another...

Virgin Media WiFi is honestly the worst to be with. Trying to watch films using the WiFi and its going off every 10 minutes. Nothing to do with our signal or our bill, it's just plain shite. Are they gonna sort it out? Are they ****

@virginmedia I have used this service in the past and faults have been noted, I have also reported it before now on my account. It’s just weird that every Sunday I appear to be having issues.

@virginmedia can’t get through on the phone, so you launch an app to manage your own account, then when you try and make changes it sends you to a chat option which also you can’t get through on. Your service is an absolute joke !

@virginmedia You are aware of the problem, told us it's a fault and it's being fixed by 12th April, it wasn't, we rang, you gave us reassurance it will be fixed by the 22nd, it hasn't, we rang got passed around a lot! Now you say it will be fixed 29th. Hands up if you would put up with this?

Honestly I could rant for ages about how bad Virgin media WiFi is, and they never seem to make an effort to improve it

@virginmedia what is the problem with the broadband in the L9 area?! It’s been dodgy for weeks now and my husband now has to use his phone as a hotspot to be able to actually work from home because the broadband is so shocking!

@virginmedia HELP!!!! I have had not TV service for nearly 9 hours with fault code W102 on both the TiVo boxes. I have reset the Hub and rebooted both boxes, checked all the cabling and still nothing. My postcode start WA7. PLEASE FIX ASAP!!!!!!!

@DeannaLouise93 @virginmedia We’ve had nothing but issues as well D!! I raised a complaint and they keep saying they can’t contact us! Nobody has called my dad! Still having issues after two engineers!

Virgin Media is ******* awful. Anyone know of another Internet provider that isn't complete dogshit?

@virginmedia your customer service is shocking, can't get through on a number and been chatting online for over an hour now still no nearer resolution.

@virginmedia I'd read the whole Twitter thread if I were you. It doesn't appear on the service status page - despite being a service issue for around 6 months. This is why I'm asking @Ofcom if there's a way all of us affected on the estate can formally complain together.

@virginmedia it won't be working very soon when I cancel my oomph package and go to sky, its not acceptable and I have had the phone put down on me twice, I am now waiting for a manger to ring me to ask me why I am refusing to pay virgin. its simple I am the customer an the service is ****

@virginmedia Complete loss of service during the night.

Dreadful customer service and experience from @SkyHelpTeam its time Sky caught up with the modern world & realised people share flats and the account holder could move out! Fed complete lies & now without broadband, having to take annual leave because of it! Hello @virginmedia

@virginmedia It’s no problem at all. Have a good weekend 👍🏻

Why is the wifi in my room so bad yet I’m right above the router @virginmedia

@virginmedia Anyone has a problem with the contact numbers with @virginmedia? Me and my wife had this few times, numbers where changed usually, all with three different phones and now she is with a different network and no problem at all so it has to be a @virginmedia network

@virginmedia No I haven’t. Nor have I been compensated for the loss of service, rude staff and inconvenience caused. Who can I urgently speak to?

@virginmedia we have very poor wi-fi rang up to speak to your customer services who advised me that I was not a priority and it should be fixed in over a week. The service status states there is no fault! There was no manager on site to speak. Not the usual high standards I get!

@virginmedia can you tell my why the virgin media broadband is down in ts17?