Virgin Media

Virgin Media Outage Report in St Helens, St. Helens, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in St Helens come from postal codes WA9 and WA10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in St Helens, St. Helens, England 03/18/2025 08:10

March 18: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near St Helens, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Warrington, Ellesmere Port, Southport, St Helens, Widnes, Birkenhead, Runcorn, Prescot and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomWigan Phone
United KingdomLiverpool Internet
United KingdomWarrington Internet
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • neilrstanley Neil Stanley (@neilrstanley) reported from Warrington, England

    @virginmedia Not sure I can replicate problem now I’m successfully logged into the app.

  • danashurst Dan Ashurst (@danashurst) reported from Wigan, England

    @virginmedia Whoops. Maybe I should have clarified...My connection is fine, it's your packages that need to change to give more upload capacity to customers. P.s you guys deliver a solid service to me, and have done for years.

  • helen_c_murphy Helen C Murphy (@helen_c_murphy) reported from Liverpool, England

    @virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services

  • emma1995_louise emma louise crowther (@emma1995_louise) reported from Wigan, England

    @virginmedia will my local virgin media store be able to help me understand why i now owe money after being told i was in credit i rang but i couldn’t understand the person on the phone

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Hi, Website says no known issues, however landline has been down since yesterday morning. Engineer booked for Monday, however we have an extremely sick relative who needs to be in contact, nobody on phone (from mobile) is helping with call transfers!

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    @virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either

  • KazF2010 Karen Jacqueline (@KazF2010) reported from Westhoughton, England

    @virginmedia Instead of providing all these "upgrades" to the service how about just providing a SERVICE that we pay for 🤬

  • paisleymarley18 KloppLFC (@paisleymarley18) reported from Birkenhead, England

    @robcmay @virginmedia That's Public's problem in 11 years of tory Britain. Company profits absolutely soared, Public's rights completely disappeared. Know one to turn to to fight

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia Working ok thay then dissmiss what I was saying putting the phone down.....rude and ignorant..... my wifi hasnt worked since it was put in and still doesn't..... worst service I have ever experienced

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia it's been a good day today I left @virginmedia as they were the worst company I have ever had to deal with..... I hope I never hear from you again

  • AlisonHopkin Alison Wright ♌️ (@AlisonHopkin) reported from Ellesmere Port, England

    @virginmedia sick of this number calling me 07531100101 claiming to be from BT Open reach saying my rooter is slow. Sort out the scammers calling my landline

  • KazF2010 Karen Jacqueline (@KazF2010) reported from Westhoughton, England

    @Netflixhelps No error message but it takes ages to load and then will pause..... and not play...... never know such a slow service considering I'm paying extra for this on @virginmedia

  • piggin_shazza sharrondarnell (@piggin_shazza) reported from Widnes, England

    @virginmedia Your customer service is absolutely garbage how many people am I expected to speak to and how long do i have to wait to get something resolved.

  • bronwynevery Bronwyn Every (@bronwynevery) reported from Wigan, England

    Dont think there is a worst company to get in touch with than @Virgin 🤯 heads fell off. #virginmedia

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    There’s a problem with your virgin media no shit. You’re doing updates in my area; I’m off uni sick as a dog with no internet, no tele nothing. **** sake.

  • toshlfc anthony dowling (@toshlfc) reported from Liverpool, England

    @spuddy1878 @virginmedia Try logging out in your phone and then login on your iPad might only be able to log on 1 device at a time 🥴👍🏻

  • ResidentStevil7 𝕾𝖙𝖊 (@ResidentStevil7) reported from Hindley, England

    @virginmedia keep ringing me on a daily basis! Sometimes I can’t answer and they leave a long, silent voicemail! When I do answer, they put the phone down on me! I know it’s Virgin because if I try to ring back I get a recorded msg saying they’ll try again soon!

  • k_birc Keith Birchall (@k_birc) reported from Wigan, England

    Three different calls today from people claiming to be from @virginmedia wanting to fix 'faults' on my line by installing software on my phone. I find these funny and drag the calls out but some people may be fooled.

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Landline down has been down for 2 days, spent over 3 hours trying to speak with someone to help but nobody is able to help. Have a sick relative who needs to be in constant touch but yet again Virgin doesn’t care about their customers!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • undercoversaint Aaron Myers (@undercoversaint) reported

    @virginmedia Reason for the calls? To ask why my bill has not gone down after a service was removed. Now I just want to cancel everything. #virginmedia #customerservice

  • RickyLiPhoto RL Photography (@RickyLiPhoto) reported

    @virginmedia I still got intermittent connection issue after 3 weeks. I tried to report the fault but the waiting time on the phone is ridiculous. Virgin media is hopeless

  • ashfordwolf Peter Jones /\_/\ (@ashfordwolf) reported

    @virginmedia I’ve raised it formally, but no one wants to speak to me! Must be bumpy floors in @virginmedia head office with all the issues swept under the carpet- possibly with the broken promises!

  • MReynolds180 mark Reynolds (@MReynolds180) reported

    @virginmedia It's for Media that was never activated.

  • PloddingJust JustPlodding (@PloddingJust) reported

    @virginmedia for a few weeks now the wifi is dropping in and out and yes done all the advice etc, it was fine for a couple of years but lately is crap which is why we'll be leaving for sky.

  • TheMissAliQ 🤘🏼⫩⃝• Ali •⫩⃝🤘🏼NHS 😷🎶 🎹 🎭 (@TheMissAliQ) reported

    See nowts changed @virginmedia Mate of mine having same old customer service issues - now cut off phone line -helpful with a disabled person lives there!!! Time to change me thinks Jill!

  • naomi_oh naomi (((oh))) (@naomi_oh) reported

    @virginmedia your customer service is a joke, I have a job and don’t have all day to wait for someone I just want to cancel my package when my contact ends this month Please can you just sort it and stop wasting my time

  • Snappersnap Matt (@Snappersnap) reported

    @virginmedia Surprise surprise on hold no one answering again told bill will go up £30pm if I dont change package by end of month this is because lazy staff are working from home there's no other explanation a terrible way to treat loyal customers

  • ashfordwolf Peter Jones /\_/\ (@ashfordwolf) reported

    @virginmedia Oh John,if only you had 👀 the messages! They have been in touch,they said a tech had resolved the issue.They closed the complaint. They didn’t discuss the other matters & much like yourself they won’t discuss it with me.For a media company-not so much with the communication

  • RickyLiPhoto RL Photography (@RickyLiPhoto) reported

    @virginmedia Are you having a laugh? Posting my problem on your forum. I do pay for my broadband and you are asking me to post the problem on your forum