Virgin Media outages and service status in St Helens, England

Problems in the last 24 hours in St Helens, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St Helens, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Leigh, Warrington, Wigan, Birkenhead, Widnes, Ellesmere Port, and Prescot.

City	Problem Type	Report Time
Liverpool	Total Blackout	9 hours ago
Liverpool	E-mail	12 hours ago
Liverpool	Phone	3 days ago
Liverpool	Wi-fi	4 days ago
Liverpool	E-mail	6 days ago
Liverpool	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

• 
  Mrs Smith (@SmithysMaud) reported 12 minutes ago from St Helens, England

  @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

• 
  Rob (@Robertlfc_) reported 13 minutes ago from Liverpool, England

  @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

• 
  Mrs Smith (@SmithysMaud) reported 15 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Mick Mc 23 (@Mick_McIver1984) reported 17 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Tom Rushton (@tomrushton88) reported 17 minutes ago from Haydock, England

  @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

• 
  Graeme Radebe (@Radebreast) reported 18 minutes ago from Ormskirk, England

  @virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.

• 
  Jack Kelly (@realjackoh187) reported 20 minutes ago from Widnes, England

  @virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician

• 
  Mrs Smith (@SmithysMaud) reported 24 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

• 
  DM 🦌 (@DaveMbootlebuck) reported 25 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

• 
  Christopher Bray (@cbray72) reported 27 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 28 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  Steve Pouncey (@Steveo67) reported 29 minutes ago from Upholland, England

  any one got any links for the game @virginmedia is crap for whatching @SkySports

• 
  Alan Dean (@alandean1878) reported 35 minutes ago from Roby, England

  @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

• 
  Elisabeth Hilton (@elisabethhilto4) reported 40 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Jonesy (@RWBJ1997) reported 41 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Gary Banks (@GaryBan47314801) reported 48 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Rob (@Robertlfc_) reported 53 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Emma (@EmmaZhaan64) reported 55 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Rob (@Robertlfc_) reported 57 minutes ago from Liverpool, England

  @virginmedia is honestly the worst company for WiFi

• 
  Emma (@EmmaZhaan64) reported 57 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alan Wright 🦫 (@Alanw47) reported 4 minutes ago

  @Englandgav @virginmedia Recycled hub not properly reset? But I agree it must be a GDPR issue and VM can't just ignore it

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 6 minutes ago

  @ulickdcox @VodafoneIreland Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  Nim O'Hall (@nimohally) reported 7 minutes ago

  @virginmedia i’ve called your customer service twice, your mobile coverage is so bad that I’ve had it hang up on me twice and then your AI agent hung up on me, when I asked to get through to an actual person

• 
  Ashley Blick (@ablick1986) reported 7 minutes ago

  @virginmedia I’ve had SkySports add on without requesting this. Customer support saying 30 days notice required. Anyone else had this? This is fraud!

• 
  a staunch advocate of things (@fahadiiae) reported 10 minutes ago

  @Johnty14 @virginmedia That’s why i never walk out the front door, sends a signal to the burglars that im not in. Best to rappel down a garden side upstairs window

• 
  Pedro Montes de Oca (@montesdeocapj) reported 11 minutes ago

  I need a lawyer or a support group to help me file a complaint against Virgin @virginmedia regarding issues with their internet service.

• 
  BB (@TheWazzo) reported 14 minutes ago

  @virginmedia @FredWhitbread You didn’t need to send your standard reply, everything you needed to know was in Fred’s post, he’s trying to help you.

• 
  Kay Apex 🇬🇧 (@KayApex673) reported 17 minutes ago

  @virginmedia @YussellaJoyce Virgin media come n fix what your unqualified engineer damaged at my property 2months now and you keep playing me around

• 
  Unainstein (@AstonVillaDoge) reported 17 minutes ago

  So done with @virginmedia, live chat is useless, offer you absolutely terrible deals 'Your renewal offer will be £15 a month more than you currently pay, despite above inflation cost increases every April and you will receive nothing extra in return. This is our biggest discount'

• 
  Campfire Gin (@campfiregin) reported 18 minutes ago

  @virginmedia help! we need to remove the automatic Home Screen as it’s confusing my mum who has Alzheimer’s, i can’t believe anyone thought it was a good idea