Virgin Media Outage Report in St Helens, St. Helens, England
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The latest reports from users having issues in St Helens come from postal codes WA9 and WA10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near St Helens, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, Wigan, Warrington, St Helens, Birkenhead, Liverpool, Runcorn, Skelmersdale, Widnes, Newton-le-Willows, Southport and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Ellesmere Port |
Internet | |
| Wigan |
Internet | |
| Wigan |
Phone | |
| Warrington |
TV | |
| St Helens |
||
| Birkenhead |
Phone |
Community Discussion
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Virgin Media Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Sigh. Yet another @virginmedia broadband issue where it’s gone down. Again. Feels like this is a monthly thing now.
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia The technician came on Wednesday & did a wired connection test. We are only getting 180meg which is terrible considering we are paying for 300meg! My children can’t get a signal at all whereas they were fine before! Two visits and still not resolved!
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Mackie 🇪🇺🌹☘️🇸🇱
(@Shinpad11) reported
from
Wigan, England
@virginmedia yet another day blighted with intermittent connection. What on earth is happening with your broadband service? Woeful. #Wigan
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Ok. Thanks for this suggestion. I have posted something on the ‘Community Forum’, but you’re my service provider. Why can’t you sort out my Broadband speed issue? I’m paying for something I’m not receiving. #baffled #gettingannoyednow
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martin
(@whitealbo) reported
from
Southport, England
@virginmedia I emailed you a few days ago regarding an issue I have,I've not had any reply yet and I'm getting only half the service I signed up and am paying for.
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Woggy
(@Allenwalkden) reported
from
St Helens, England
.@virginmedia it's Christmas Eve and your crappy internet is down again, can't stream any films, been shocking service all year
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
@virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you
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emma2511
(@emmawinstanley1) reported
from
Aspull, England
@virginmedia finding it very difficult to get through to someone to discuss technical support please help
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HLM
(@HelenLMoran) reported
from
Garston, England
@virginmedia I need to cancel an engineer appointment. I can’t do it online and I don’t have a password to get through on the phone
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I had a problem a few weeks back and couldn’t get through to you because of the queues, I expect it’s the same now. I should learn my lesson and move to another provider I think.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia It just says it looks like I can’t get on the internet and it recommends an engineer to come out. On the FOURTH OF JANUARY. During a pandemic when I’m working from home. I left @virginmedia because your service kept dropping, some things never change.
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia You are not listening. I understand it fluctuates. What I mean is why have I had an acceptable 300meg signal for 11 months & now it’s dropped to below half that? 4 phone calls & two technician visits can’t sort it???? I want what I had!
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emma louise crowther
(@emma1995_louise) reported
from
Tyldesley, England
@virginmedia desperately in need of some help
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HLM
(@HelenLMoran) reported
from
Garston, England
I hate to call a company out online but @virginmedia are awful
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Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia Ggod Afternoon I have been unable to contact you, having problems with the TiVo box all other equipment is working, the screen is pixelating not getters picture properly, done everything how can I get in touch using on line chat ?
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Julie Lawson
(@Juliefundraiser) reported
from
Seaforth, England
Well done @virginmedia customer service at its worse. Rang to get help to open ports to get RING bell/video working argumentative staff parting shot pay us £20 and £5 per month we’ll sort your problem. You are a joke
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Joe
(@JoeHolmes1994) reported
from
Leigh, England
@virginmedia I need to cancel a engineer appointment for Wednesday. I’ve already been on the phone 40 minutes and I’m not waiting any longer especially after being told ‘we’ll prioritise you’. Please cancel it otherwise it’s a pointless trip for your engineer
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Jo Mclaughlin
(@josie_allan) reported
from
Horwich, England
I’m not sure how we could overcome WIFI access but surely there is a way that friendly bods @SkyUK @virginmedia could support to stop children missing out on remote teaching - digital poverty sucks
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Matt Allen 🔶
(@mallen_87) reported
from
Horwich, England
@virginmedia I would like to cancel my services with you. When I go online to do this I’m directed to call in. When I call in the IVR directs me online. Can you help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shay Soremekun
(@SeyiSoremekun) reported
@virginmedia I'd be really grateful if you could at least acknowledge my above message even if uncomfortable for you. It's incredibly difficult to work/function for 3 days without Internet, and a holding page where the fix estimate time is just pushed later with no explanation.
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Baba
(@_junze) reported
@virginmedia Yes, the team has been advising me from the last 4 weeks that the issue will get fixed soon. A widespread network fault which is on going for a month in this age doesn't make sense. I can't work from home using unreliable internet connection.I would rather switch to a new ISP.
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Steve Rhodes
(@dougsfeline) reported
@virginmedia The last time I tried that was in June 2020, still waiting for a response. That's taking 'not instant' to extremes. How about you get somebody to ring me (the customer)?
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VspecAlan
(@VspecAlan) reported
@virginmedia when are you going to fix the total blackout in west london. No broadband TV or phone. Thus is now the 3rd day without anything. Disgusting service from such a major company
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anikhanx
(@ak67_khan) reported
Can @virginmedia fix their internet. Trying to do an online lesson and apparently I sound like a robot👍
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scottwright94
(@scottwright941) reported
@virginmedia Hi, no they haven’t. I’m sat right next to the router and neither my phone or laptop can hold a connection. We pay over 40£ a month for 200mb and it’s never really at that speed
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LiquidMynx
(@liquidmynx) reported
Internet gone again whilst I was on a team meeting, thank you @virginmedia, very reliable. Please can you cancel my contract? You haven’t kept your end by providing me with a service #virginmediadown #sillycompany
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Rossey
(@Rossey44201829) reported
@virginmedia My complaints were made last month I understand there is a pandemic but you still want your money on time and all I want is the service I pay for I have boosters they make no difference I've called been cut off 5 times now live chat says ring you say ring I ring they cut off
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snazzyzazzi
(@snazzyzazzi) reported
@virginmedia Should have expected that no body is able help
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IYI Shamima Begum Jalil Hatun IYI 👑
(@mimiibegum) reported
@virginmedia You shouldn't be charging me £52 for such poor Internet quality