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Virgin Media

Virgin Media Outage Report in Bryn, Borough of Wigan, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Bryn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bryn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Bryn, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Bolton, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Chorley, and Widnes.

CityProblem TypeReport Time
Prescot Internet 1 day ago
Wigan Internet 1 day ago
St Helens Wi-fi 1 day ago
Bolton Internet 2 days ago
St Helens TV 4 days ago
Wigan Wi-fi 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bryn, England

Latest outage, problems and issue reports in Bryn and nearby locations:

  • tommylbf
    Thomas Hall MB Vans (@tommylbf) reported from St Helens, England

    @virginmedia not working again!!!!!! Can’t wait to move back to @SkyUK

  • Amymariehughes1
    Amy Hughes (@Amymariehughes1) reported from Walkden, England

    I hate @TalkTalk so much. I wish @virginmedia didn't cost so much.. at least they don't put the phone down on people when their customers want to speak to the manager!!! FUMING!!!!

  • michdavey71
    Michelle (@michdavey71) reported from Maghull, England

    @virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .

  • TippingScott
    Scott Tipping (@TippingScott) reported from Warrington, England

    @virginmedia funny how I've got to use my own data to complain about our virgin, the wifi goes down every single day!

  • thereal_rookie
    Paul Rooke (@thereal_rookie) reported from Prescot, England

    @virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.

  • Lyntrick
    L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia I think it was the bad weather we had last night affecting the signal. The first time I rang up the lady I spoke to was ok then she asked me to get Google up on another device so I went to get it when I got back she had gone. I told her to hang on while I got the device 1/3

  • tiny_mischief
    Shaunna (@tiny_mischief) reported from Risley, England

    @virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home

  • Lyntrick
    L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia The last time I was talking to a man I explained all that had happened and said it is 1.30am here and I want to get it sorted and he hung up. It seems to be working ok now so that's why I think its the weather but I must say you need to revise your customer support

  • tiny_mischief
    Shaunna (@tiny_mischief) reported from Risley, England

    @FreelanceFee @virginmedia Oh don’t get me started on them. Relentless issues. But I’ve learnt if you kick up enough fuss on social media they’ll do anything to shut up you

  • Reidy_25
    liam (@Reidy_25) reported from Prescot, England

    @virginmedia your internet is terrible and you have the cheek to charge people a small fortune for the use of it

  • 75jacko
    Buttery Keith (@75jacko) reported from Runcorn, England

    Superfast broadband you say @virginmedia but no connection for virtually the past 2 days in the WA7 area. Each time a time is set for fix estimate it changes by an hour or even more, last night extended from 11pm to 8am and now saying 10.05am. Not good enough!!!! #shambles

  • michdavey71
    Michelle (@michdavey71) reported from Maghull, England

    @virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.

  • hoplessmattie
    Mattie Hughes (@hoplessmattie) reported from Runcorn, England

    @virginmedia TV & internet down in Hallwood Park, Runcorn (WA72GG & WA72FB [at least]). Big Match Tonight @LFC ... Please resolve quickly!!

  • dancross88
    Dan Cross (@dancross88) reported from Haydock, England

    Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.

  • natherton90
    Neil Atherton™ (@natherton90) reported from Rainhill, England

    @virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.

  • tommylbf
    Thomas Hall MB Vans (@tommylbf) reported from St Helens, England

    @virginmedia TV not working at all and WiFi always on and off.

  • sween007
    Andrew Sweeney (@sween007) reported from Walkden, England

    @virginmedia @RAWKnights7 I am sick of the Broadband dropping, supposed to be on 100 super fast fibre, but it slows down all the time, thinking of leaving for another provider

  • Dave_mona
    David Monaghan (@Dave_mona) reported from Walkden, England

    So after being told by the customer service guy at @virginmedia I would receive a free PS4 I have had to make a complaint only find out I was put on the incorrect contract that didn’t include a PS4. 😡@richardbranson i should of stayed with @SkyUK

  • thereal_rookie
    Paul Rooke (@thereal_rookie) reported from Prescot, England

    @virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi

  • IainMichaelDyer
    Iain Dyer (@IainMichaelDyer) reported from Garston, England

    @virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SamDShillzzz
    --SaM- 🍀 (@SamDShillzzz) reported

    @virginmedia been having issues with the WiFi dropping for weeks people all over UK saying the same so it's an issue on ur end. I've tried for days to get through every time it reaches an hour on hold I get cut off, I've also tried the text number and no response.

  • alexgrist
    Alex (@alexgrist) reported

    @virginmedia been on the phone for over 2 hours, spoken to 4 different people and all I’ve gotten was “nothing we can do” or lied to. I’m expected to upgrade my package to solve an issue because of your faulty Hub 3. What a joke.

  • sesau73
    Stephen Esau (@sesau73) reported

    @virginmedia After an hour of being on hold being cut off is the icing on the cake of poor customer service. Well done Virgin @Ofcom

  • kelechi_okegbe
    Kelechi Okegbe (@kelechi_okegbe) reported from Huddersfield, England

    @virginmedia I have no Internet at home since Saturday. Please help

  • trace_mack12
    Tracy Mackay (@trace_mack12) reported

    @virginmedia @Flav_Bateman @lawrence_bury Hi can you please let me know how I go about cancelling my subscription? So far over the past 2 days i have wasted several hours phoning to cancel to be continually cut off and getting nowhere. Tried to cancel online but told cannot and must call where do I go from here?

  • Gareth_Prescott
    Gareth Prescott (@Gareth_Prescott) reported

    @virginmedia @bloodyexhausted Bollocks to you Virgin. We've just cancelled our contract as the service is STILL intermittent and STILL down. And you've told us there's to be no compensation?? Garbage. There's a reason people "feel this way" about you're services...

  • wass19uk
    Wa$$ (@wass19uk) reported

    @virginmedia one of the worst broadband services!!! Been on the phone for an hour only to have been cut off without resolving anything! Useless!!!

  • eatmyshoes1
    Martin Rye (@eatmyshoes1) reported

    @virginmedia Fantastic telephone support. Waited 1hr 4 mins on hold to be cut off. Absolute joke. #blameitoncovid

  • scorcher1000
    Joe williams (@scorcher1000) reported

    @virginmedia my WIFI is down , been on hold for over an hour

  • jeni354
    jennifer wilson (@jeni354) reported

    @virginmedia No sorry I’m soo frustrated it’s impossible to speak directly to someone for something that’s probably so easily solved. If you could help I’d be very grateful. Not where I have to wait on the phone for over an hour or chat online and wait for four hours for contact then nothing