Virgin Media Outage Report in Maghull, Sefton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maghull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maghull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Maghull, Sefton, England
The most recent Virgin Media outage reports came from the following cities: Prenton, Birkenhead, Liverpool, St Helens, Southport, Prescot, Wallasey and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
Wi-fi | |
| Birkenhead |
||
| Birkenhead |
||
| Liverpool |
Internet | |
| Prenton |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maghull, England
Latest outage, problems and issue reports in Maghull and nearby locations:
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
THREE months I waited for @virginmedia to come out and install my new broadband around 16 rescheduled appointments, 2 no show engineers, 1 who 'nipped to his van' and then never came back, each time it'll be installed next time we assure you, all this time they are still adding..
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@virginmedia ... down AGAIN ... seriously get it sorted ..
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia Hi Virgin, I have called and asked for this to be escalated to a manager 3 times (you don't have a complaint's team apparently), over the past past 10 days.. over the telephone this was done, but no-one calls me 😞 and when I ring back noone has a clue what's going on..
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia I have yes, nothing appears. It states in your terms and conditions that payment will be made promptly, 30 days after the 1st missed appointment, it was 75 for you to fix, and now 85 since we started. If you terminate my services because of this, you pay me via cheque, correct?
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once
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Woggy
(@Allenwalkden) reported
from
St Helens, England
Internet @virginmedia is down in WA10 and your device status page is giving a 404
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WirralDad Rob
(@wirraldad) reported
from
Wallasey, England
@UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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Whittle
(@Stixx1979) reported
from
Liverpool, England
@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
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Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Angela Reynolds
(@angela_r18) reported
@virginmedia @Nada_Alkutbi I've had no services for 6 days @virginmedia know what the fault is and still haven't repaired it. They're agent won't let me cancel my contract even though I have said I'll pay the early leaving fee.
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Zara B
(@zaranosaur) reported
@virginmedia Not really, but thanks for replying: can’t I just email someone some screenshots please and not have to find time in my day to deal with someone else’s administrative error? I’m not even a customer of yours
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Suzanne
(@SooZCreamcheese) reported
@virginmedia Wired is working now. Just wifi problems.
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We Want Our Ball Back
(@SupremacyUtter) reported
@virginmedia you may have just merged forces with @o2 but I can tell you for free... what a joke you lot are. Literally at the point when I'm swapping to a 5g wireless provider bizarrely because its more stable than your service. #ServiceIsAwful
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James Miller
(@jamesmiller_) reported
@virginmedia Any idea what is going on with broadband service in EH7 area? Whole street seems to be down.
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We Want Our Ball Back
(@SupremacyUtter) reported
@Ofcom guys... you seriously need to look at the compensation structure with broadband suppliers. Persistent down service of over 10hrs doesn't get any consideration if its fixed with 2 days. Nearly all of us working at home it isn't good enough or fit for purpose @virginmedia
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Suzanne
(@SooZCreamcheese) reported
@virginmedia The best prize would be reliable internet, (not internet that is up and down like a yo-yo!) and helpful customer service - actually helping us rather than fobbing us off at the same time as trying to get us to “upgrade” and pay you even more money! Oh, and not overcharged!
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Suzanne
(@SooZCreamcheese) reported
@virginmedia For a service that only sometimes works, our loyalty for being a customer since cables were laid is that we are charged considerably more than new customer prices. Cheers.
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jesse van der mescht
(@JesseMescht) reported
@virginmedia Update - Manager has got a solution she could execute, sales team was closed after 8pm and scheduled a call for this morning at 9am. Currently 10:24am and still no word. Back on the line with Virgin and they again have no idea how to get this sorted!
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Liz Pellegrini
(@liz_pellegrini) reported
@virginmedia wifi down for 2 days now. This is my primary work tool. Can you fix? #virginmedia