Virgin Media Outage Report in Maghull, Sefton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maghull, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maghull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Maghull, Sefton, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Skelmersdale, Liverpool, Southport, Widnes, Upton, Prescot, Birkenhead, Upholland, Prenton, Roby, Greasby, Aintree Village, Wallasey and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Southport |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Maghull, England
Latest outage, problems and issue reports in Maghull and nearby locations:
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Adam Vials Moore
(@adam__moore) reported
from
Seaforth, England
@virginmedia No @virginmedia it seems like a local box issue (maybe a line / router - diagnostics suggest not) - but it's not the first time this week, and my 10 year old is now pretty good at fault diagnosis due to the frequency of the failures...
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia Of course I have, says issue found, but I want to know how long before its back on
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia paid £27 and the fight is ******* freezing wtf
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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Stephen Smith M.D (Manic Depressive)
(@claimsseven) reported
from
Seaforth, England
Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!
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Matt Hankinson
(@MattyHankinson) reported
from
St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia my internet/tele are not working! Second time in the space of a few weeks
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia I’ve contacted after last months bill and the bill before and before….I get told that I won’t be getting chased for the difference but I don’t understand why you just can’t get it right and fix it
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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Jane Vickers
(@waveyjane) reported
from
Birkenhead, England
@virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SlyCat
(@SlyCat) reported
@virginmedia After 2 hours your bot terminated the connection without me having spoken to anyone. Pretty awful for a retentions department. What's the wait time like on phone?
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia @Ofcom No I’ve spoke to several operators (all nine English) about it and not one has been able to help in 2yrs, just been paying £140 every month for the last 2yrs with an outstanding balance after 20yrs of loyalty,every month u ask for £260 but I pay 140 to keep my service on
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia There’s been a problem with my Billing for over 2yrs, been a customer for 20yrs, im getting charged £140 every month,outstanding balance of 263 has been on there for over 2yrs,you have not helped thorough pandemic and now cost of living crisis,there’s ZERO customer care @Ofcom
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jess
(@floofyscorp) reported
virgin media trying to force us back into the office by having random service outages during the work day
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia Well that ain’t good enough is it?? There’s a communication problem with ur call centres, you have the worst call centres in business,ur renowned for it,these people you have working there CANT UNDERSTAND ENGLISH !!! And this is ur response?@Ofcom @WFTO_FairTrade
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cath
(@xoCathryn_) reported
Virgin Media are the biggest crooks wtf £70/M for internet?!???! I will hotspot the whole house
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kam
(@kam67577077) reported
@virginmedia absolutely disgusting customer service, from the call centre staff.
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KMT
(@kaomt) reported
@virginmedia Simple solution, stop selling packages.
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Gordon
(@GordonsTaxis) reported
@virginmedia I'm going to complain to @Ofcom as well. This service is absolutely terrible
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia There was zero response to it is my point, I pleaded with the caller for help in a very hard situation and she couldn’t understand the situation,she just kept saying clear the balance clear the balance, I pay 140 EVERY month for the last 2yrs and my bill still sits in areas