Virgin Media Outage Report in Billinge Chapel End, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billinge Chapel End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billinge Chapel End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 23: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Billinge Chapel End, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Bolton, Runcorn, Wigan, Widnes, Southport, St Helens, Skelmersdale, Prescot and Leigh.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Warrington |
Total Blackout | |
| Warrington |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Billinge Chapel End, England
Latest outage, problems and issue reports in Billinge Chapel End and nearby locations:
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Pete Best (Pil0t Pedr0)
(@PIL0TPEDR0) reported
from
Bolton, England
@virginmedia Yet again an intermittent service in Area 20 BL1 2 this has now gone beyond a joke, paying for a service and not getting it
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia is there a problem with internet in Widnes r has gone off
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia Tried that many times. Not working within 3 days. Can you call ME instead to arrange? If not, cancelling service.
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M Joni
(@Mattj1878) reported
from
Warrington, England
@virginmedia @Tyson_Fury @DillianWhyte It's not working is it?
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
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Chlòe
(@tweetsfromchlo) reported
from
Liverpool, England
Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
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Anthony Murphy
(@anthony_murphy1) reported
from
Bolton, England
@virginmedia is there a way for me to find out if my phone number has been leaked or involved in any form of data breach as I've been getting daily phone calls from people pretending to be you? Never anyone else so just intrigued.
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Jeanette Lewis
(@jenlew1983) reported
from
Liverpool, England
Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!
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Baxy
(@Baxy2001) reported
from
Wigan, England
@virginmedia please can you explain why I have been in a queue to speak to someone for over 35 minutes to try and cancel my contract? Absolute joke of a company, poor services and poor customer service.
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Clare B
(@clarebellla) reported
from
Liverpool, England
@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous
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Pete Best (Pil0t Pedr0)
(@PIL0TPEDR0) reported
from
Bolton, England
@virginmedia Still having problems there is a fault in the area, supposed to be fixed by 16:25 today, over 24 hours without Internet is a joke
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?
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Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia @VirginMedia_TV any help/advice on moving house. Want to stay with Virgin but can't speak to anyone and the home move team have said they've cancelled the policy? 3 days trying to speak to someone.
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Kev
(@kkgorny1972) reported
from
Liverpool, England
@NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv
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Joe
(@Joe95976011) reported
from
Atherton, England
@virginmedia worst customer service ever
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Bert Nash
(@BertNashCha) reported
from
Bolton, England
@virginmedia Poor. Very poor. 3 days trying, being on hold, being assured return calls, moving home team have to speak to Netflix team (don't even have it), then being told it's cancelled and being give packaging instructions. Ridiculous, wanted to stay with you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Widdop
(@KWiddopia) reported
@virginmedia My bill has gone up by four pounds; all I need is the broadband aspect - I don’t need the TV. Is this something you can help with?
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Dougie Trickett 🏴🇪🇺💙
(@Faster_Martyr) reported
@virginmedia Well that’s yet another 14 day wait passed. Your customer services are atrocious. No, beyond atrocious.
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Ali
(@TheLionCaresNot) reported
@jsquires1990 @virginmedia Not that I've ever noticed whilst running it, would only be as much interference as you would expect from a neighbours wifi signal entering your homes airspace
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Ali
(@TheLionCaresNot) reported
@jsquires1990 @virginmedia Other way round, wifi on the hub is switched off, the eero connects to the hub via ethernet and acts as the router, and emits the wifi signal
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Rangers mainly
(@Rangersmainly1) reported
@virginmedia It’s down again and you have said it will be fixed by 5pm. Useless.
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Caz
(@Ca33ieKins) reported
@virginmedia All the Movies channels so currently unable to record any films or set to record at a later date. All other channels are fine. Just issue with Movies.
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Mr Bear
(@Bear_of_Truth) reported
@virginmedia Appalling experience… and still no resolution. Your phone staff do not have the tools to be able to fix the issues. They can only make notes ont he account. How can I escalate this and avoid paying a huge bill I didn’t agree to?
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Ali
(@TheLionCaresNot) reported
@mikeystorey @virginmedia I've just called and been told that because I'm not a tv customer there is a £70 up front charge completely negates me switching from sky to save money
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Mr Bear
(@Bear_of_Truth) reported
@virginmedia Actually you did text me to say the appointment had been rescheduled for 26 April… then no-one turned up. I had to ring you to find out this wasn’t the case. Your systems are broken, you seriously need to review them.
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Shahaj
(@benootral) reported
@virginmedia It's not you it's o2 their customer service is the worst @O2