Virgin Media Outage Report in Billinge Chapel End, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billinge Chapel End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billinge Chapel End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Billinge Chapel End, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Bolton, Wigan, Runcorn, Warrington, St Helens, Southport, Prescot and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Bolton |
Wi-fi | |
| Liverpool |
Internet | |
| Wigan |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Billinge Chapel End, England
Latest outage, problems and issue reports in Billinge Chapel End and nearby locations:
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia Because the install date has only been set today. Because your call queues are lengthy & when you get through to someone they don’t know what the issue is so hang up or transfer you elsewhere. I’ve not just called for a chat.
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Kate
(@KateBoarman) reported
from
Warrington, England
@virginmedia I understand that, I told him I did not want to confirm details and would call in my own time, He was then very rude got angry and abrupt! It actually sounded like a scam. I am interested to know if it was virgin media agent as he needs more training!
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Neil Stanley
(@neilrstanley) reported
from
Warrington, England
@virginmedia Not sure I can replicate problem now I’m successfully logged into the app.
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Graham Duke
(@coffiman48) reported
from
Maghull, England
@virginmedia have been experiencing problems with v go app for 2 days keeps saying service not available and also remote app will not load keeps freezing are you having problems
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Craig Cooke
(@storm_imaging) reported
from
Bolton, England
Just had a call from @virginmedia - yep right. Saying my broadband was slow because of files being downloaded without my knowledge blah blah. When I said I don’t have Virgin Media broadband was informed that all the internet in my area goes through their servers...😩
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account
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Victoria Smith
(@vickymanutd7) reported
from
St Helens, England
Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation
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Andrea Walsh
(@alwalsh72) reported
from
Chorley, England
@virginmedia we cannot report because everything is down. It's up and down the whole of the country
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Karen Jacqueline
(@KazF2010) reported
from
Westhoughton, England
@Netflixhelps No error message but it takes ages to load and then will pause..... and not play...... never know such a slow service considering I'm paying extra for this on @virginmedia
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel
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Victoria Smith
(@vickymanutd7) reported
from
St Helens, England
@virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either
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Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
St Helens, England
@virginmedia Can I cancel , pause my sports subscription until this virus is over.
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Helen C Murphy
(@helen_c_murphy) reported
from
Liverpool, England
@virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services
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Dizz Sukha
(@DizzSukha) reported
from
Bolton, England
@virginmedia All signals are working. My issue is I have been paying for anonymous call rejection for a few years and it has not been working since last year. I have rang up many times and still not fixed. I have been paying for this service even though it is not working!
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Karen Jacqueline
(@KazF2010) reported
from
Westhoughton, England
@virginmedia Instead of providing all these "upgrades" to the service how about just providing a SERVICE that we pay for 🤬
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anthony dowling
(@toshlfc) reported
from
Liverpool, England
@spuddy1878 @virginmedia Try logging out in your phone and then login on your iPad might only be able to log on 1 device at a time 🥴👍🏻
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emma louise crowther
(@emma1995_louise) reported
from
Wigan, England
@virginmedia will my local virgin media store be able to help me understand why i now owe money after being told i was in credit i rang but i couldn’t understand the person on the phone
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Victoria Leslie
(@lady_leslie) reported
from
Warrington, England
@virginmedia CW I give up 🤯 I’m happy with the install date they’ve given. The issue is the service, repeat calls and failed promised along with the 143mins calls to you along with an hour on webchat. Erik tells me the charges for calling are my fault as free from virgin but line not active.
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Kirst-Lou✨💛💜
(@kirst_louisexxo) reported
from
Liverpool, England
There’s a problem with your virgin media no shit. You’re doing updates in my area; I’m off uni sick as a dog with no internet, no tele nothing. **** sake.
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Martin Smith
(@msmithuk22) reported
from
Warrington, England
Another week @virginmedia services down yet again, first they screw up my network up resetting everytbing, failing to listen multiple neighbours have no internet. Then call again and agree outage but don’t expect anything back we only compensate for more than 48 hours #badservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marc
(@Marc26587528) reported
@virginmedia 08001836416 has made 14 calls in the last 10 days to me, I'm not even a virgin customer anymore so why you harassing me?
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davy
(@davy_123456) reported
@virginmedia see when I say I'm cancelling, I don't expect 37 calls asking me if I'm sure, every single one couldn't grasp the English language if u fckd them with a thesaurus. Ur service is **** and customer service is even worse than the subpar service u provide.
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Nicola Askham #TheDataGovernanceCoach
(@Nicola_Askham) reported
@virginmedia I'm not getting a pop up. I wondered if it was because I was not signed in but have tried that and it doesn't work either
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Clifton bbassoon
(@BbassoonClifton) reported
@virginmedia 2 weeks on, still not fixed. They come out, they fail to fix the problem, they go. Getting boring now
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(とりあえず）トモローひまり
(@TomorohHidari) reported
Hey @virginmedia Are you sure you want to increase mobile phone prices by 17.3%, a full 3.9% above the retail price index! You could do the decent thing, go with a lower than RPI increase. That would go a far way in deterring a customer of 10+ yrs from looking at other providers
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rick_x
(@rick_x) reported
@virginmedia a £15 increase on my monthly bill of £42 is not 10.5%+3.9% it is 35%. Care to explain? Customer services can't and just suggest I cancel or suck it up #CostOfLivingCrisis @MoneySavingExp
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Barrie Foster
(@bazzafoster) reported
@virginmedia Thanks for coming back. If I do purchase the £8pm pods, if I think they are not working, can I return them? Or cancel my contract for these? Thanks.
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LiamGM ⚫️⚪️⚫️⚪️
(@LiamGM90) reported
@VirginMediaCorp We have a big Big problem the contract am on with you @O2 so why is it when I've not got a sim with u that I don't use u have cheek to charge me still when THE SIM ain't active Am a virgin media customer NOT 02 @virginmedia
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selihdivad
(@wotsits4lyf) reported
@ohsinnerman @virginmedia We are busy trying to leave them as due shortly, promised the world to sign us up and customer service pretty much disappeared after that. We were advised that f we were unhappy with the increase in APR bump we could leave without fees. Hopefully the same might apply to you?
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Helen Williams
(@Foxyflug) reported
@virginmedia All I want to know is how to set my mother’s account to paperless billing via her online account. Very unhelpful customer service by phone! #getyouracttogether