Virgin Media Outage Report in Billinge Chapel End, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billinge Chapel End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billinge Chapel End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Billinge Chapel End, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Bolton, St Helens, Wigan, Skelmersdale, Liverpool, Southport, Widnes, Warrington, Prescot, Runcorn, Leigh, Upholland, Roby, Aintree Village and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Wi-fi | |
| St Helens |
Internet | |
| Wigan |
TV | |
| Wigan |
Total Blackout | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Billinge Chapel End, England
Latest outage, problems and issue reports in Billinge Chapel End and nearby locations:
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia It’s permanently doing that and I can’t get through to technical last time it took hours to fix but it’s not fixed because it’s still not right
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Does anyone have virgin media who can help me please before lose the plot
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia The internet speeds we are getting are terrible. Paying for 200mbps and currently getting an average of 24 over the last month and have no way of contacting anyone by phone as it goes dead after holding for an hour
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia any chance you can follow me back so I can speak to someone about the terrible quality of service I’m currently receiving?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia so slow today ookla says nope can’t even run a test!
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Timothy Haines
(@Timuslloyd) reported
from
St Helens, England
And now you’re saying the only way to change the direct debit is to cancel contract, and start a new one on the right date... cost of that? £240!! @virginmedia really are corrupt.
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia Touch wood mine hasn't gone down yet 7.months working from home
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Jürgen Plop
(@chodo_baggins24) reported
from
Warrington, England
Just about ready to boot my WiFi box through the window. @virginmedia sort your **** out *** x
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Major waiting time on your customer service lines again today! Your web chat says a possible 24 hour wait until get back to me!? You guys not working from home? Come on, that’s an option surely? Please respond.
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia just been hung up on in the middle of when I finally got through can you please help me :(
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia It's the only thing they good for I think is the internet never had a problem in all the years with them
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Paul #WhatDayIsItEdition
(@AgentLittleP) reported
from
Liverpool, England
Geeky thing I've just noticed with our new FTTP connection from Sky (supplied & fitted by Openreach) we now have a IPv6 IP address! Never had one before as VirginMedia do not natively have one nor offer one!
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Ms. Audigier-Jones
(@Audigier_Jones) reported
from
Liverpool, England
@virginmedia you need to communicate better!! I’ve been sat without ALL my services for two days, got a text yesterday engineer asking to pickup equipment, a call asking me to complete my order yet I’m already an existing customer! WTF!?!
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Your broadband has been absolutely atrocious for the last two weeks! Constantly buffering! I’m alsoSTILL waiting for my free WiFi signal booster we were promised when we upgraded at Christmas!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia yet again pushed over to tech as my recurring problem has recurred. Yet again no response #fedup #keyworkers
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@DisneyPlusUK @NPGLondon @virginmedia better sought out the local outage for this. Wait, I can watch on my tablet via the app you say? Not unless they also sought out the WiFi issue. Call them to complain you say? Not unless they sought out the landline issue...😐
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia hello please can you help me or give me a number to call to speak to someone?
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Ms. Audigier-Jones
(@Audigier_Jones) reported
from
Liverpool, England
@virginmedia I call customer services and they’re giving me a different story!?!? Terrible communication between teams!
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia 20 minutes currently on the phone waiting for your customer services to answer. What’s happening?
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Sandra Scott
(@sandrachataway) reported
from
Liverpool, England
@virginmedia ok I have rebooted my broadband, checked my connectivity via an app, a bot & a recorded voice. I teach online & have had to cancel 3 clients & managed more advanced learners online. My devices are won’t reconnect. I have clients booked for the morning too. #help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SlyCat
(@SlyCat) reported
@virginmedia After 2 hours your bot terminated the connection without me having spoken to anyone. Pretty awful for a retentions department. What's the wait time like on phone?
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia @Ofcom No I’ve spoke to several operators (all nine English) about it and not one has been able to help in 2yrs, just been paying £140 every month for the last 2yrs with an outstanding balance after 20yrs of loyalty,every month u ask for £260 but I pay 140 to keep my service on
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia There’s been a problem with my Billing for over 2yrs, been a customer for 20yrs, im getting charged £140 every month,outstanding balance of 263 has been on there for over 2yrs,you have not helped thorough pandemic and now cost of living crisis,there’s ZERO customer care @Ofcom
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jess
(@floofyscorp) reported
virgin media trying to force us back into the office by having random service outages during the work day
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia Well that ain’t good enough is it?? There’s a communication problem with ur call centres, you have the worst call centres in business,ur renowned for it,these people you have working there CANT UNDERSTAND ENGLISH !!! And this is ur response?@Ofcom @WFTO_FairTrade
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cath
(@xoCathryn_) reported
Virgin Media are the biggest crooks wtf £70/M for internet?!???! I will hotspot the whole house
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kam
(@kam67577077) reported
@virginmedia absolutely disgusting customer service, from the call centre staff.
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KMT
(@kaomt) reported
@virginmedia Simple solution, stop selling packages.
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Gordon
(@GordonsTaxis) reported
@virginmedia I'm going to complain to @Ofcom as well. This service is absolutely terrible
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💥𝚂𝙷ⵙ𝚃𝚂 𝙵𝙸𝚁𝙴𝙳💥
(@SH0TS_FIRED_) reported
@virginmedia There was zero response to it is my point, I pleaded with the caller for help in a very hard situation and she couldn’t understand the situation,she just kept saying clear the balance clear the balance, I pay 140 EVERY month for the last 2yrs and my bill still sits in areas