Virgin Media Outage Report in Billinge Chapel End, St. Helens, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Billinge Chapel End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billinge Chapel End, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Billinge Chapel End, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, St Helens, Warrington, Chorley, Prescot, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 1 day ago |
|
Liverpool
|
Internet | 2 days ago |
|
Wigan
|
Wi-fi | 2 days ago |
|
Liverpool
|
Internet | 3 days ago |
|
Skelmersdale
|
Total Blackout | 4 days ago |
|
Skelmersdale
|
TV | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Billinge Chapel End, England
Latest outage, problems and issue reports in Billinge Chapel End and nearby locations:
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Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England@virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.
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jmcloughlin (@jmcloughlin) reported from Liverpool, EnglandITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
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MJ (@Pinkandwild) reported from Bolton, EnglandIn case you didn’t get it @Virgin @virginmedia I’ve #switched my #mobile, #broadband & #TV tomorrow but your pettiness has taken my service away already - don’t be sending me a ******* bill! #SameShitDifferentDay #ShitService
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Steven Woodside (@woody0702) reported from Bolton, England@virginmedia why does your broadband never work between 5am and 7:30am in #Farnworth Surely this a poor service as things are not never working... If there are works why does your website never update to say so
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Dave McCormack (@davemc_exile) reported from Warrington, England@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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Dave McCormack (@davemc_exile) reported from Warrington, England@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
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Dave McCormack (@davemc_exile) reported from Warrington, EnglandReally frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..
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Linda (@lindabeard51) reported from Wigan, England@virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why
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Libby Keane (@libbyjaynekeane) reported from Liverpool, England@EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever
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Alison Birchall (@Alisonbirchall4) reported from Warrington, England@virginmedia and I can’t get on the service status page either!
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Amanda (@Amandaajxx) reported from Westhoughton, England@emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠
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Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order
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Amanda (@Amandaajxx) reported from Westhoughton, EnglandEveryone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤
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Grolshy (@JonGre69) reported from St Helens, England@virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡
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Sonia (@soniaagnew1) reported from Liverpool, EnglandUpgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned
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Mick Ryan (@mickryanphoto) reported from St Helens, England@virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing
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Dave McCormack (@davemc_exile) reported from Warrington, England@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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Kathryn Skelly (@kaths77x) reported from Liverpool, England@virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡
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Kathryn Skelly (@kaths77x) reported from Liverpool, EnglandAbsolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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OnYourMarxGetSetGo! (@mohawkal) reportedI'm paying @virginmedia a bunch of cash every month to provide a terrible and unreliable service. Their website doesn't work so I can't even get tech support. Can't wait to cancel.
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William Killiner (@GSXBoy) reported@virginmedia cannot log into my emails tonight or log into MyVirginMedia homepage.. can't even run a service status?! ....BL6 4RQ..
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richard mason (@rmasonuk) reported@virginmedia any update on issues in tw12? The resolution time keeps getting pushed out. @HamptonMiddx @TheHamptonite
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billymazzer (@billymazzer) reportedHonestly @virginmedia my wifi has been of for half an hour wtf
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Tony Maudsley (@TonyMaudsley1) reportedWhy is it that every time I get through to someone at @virginmedia I get cut off...and despite having all your contact info in front of them (because they double check it when you eventually get through) they NEVER call you back!!! It's INFURIATING 😡😡😡
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Martin (@stevenageburgh) reported@virginmedia Given the poor reliability of your broadband, I can't imagine why anyone would get on your spaceship.
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Donna B (@beasknees81) reported@virginmedia omg so hating my Internet this evening. Trying to watch YouTube in bed on my tablet & it's been buffering for 10 minutes now. Been slow most of the afternoon plus the signal keeps dropping in other parts of the house. Got not sign in to check if there is any faults
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The Fat Controller (@CraigMini3) reported@TonyMaudsley1 @virginmedia That’s every call centre no customer service whatsoever 🤬🤬🤬
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Killa (@CultofKilla) reported@virginmedia Thanks for cutting our internet off for 2 days and nothing. Ive counted your estimated fix bullshit and you’ve done it 8 times and probably more. Favourite part is the reverting it from 12 tommorow to 10pm which is in 2 minutes. Only to go back and say 10am.
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An Honest Mouthful (@ahonestmouthful) reported@TonyMaudsley1 @virginmedia Never use Virginia They are awful