Virgin Media Outage Report in Billinge Chapel End, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billinge Chapel End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billinge Chapel End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Billinge Chapel End, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Warrington, Bolton, Prescot, Widnes, St Helens, Southport, Runcorn and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Wigan |
Wi-fi | |
| Wigan |
||
| Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Phone |
Community Discussion
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Virgin Media Issues Reports Near Billinge Chapel End, England
Latest outage, problems and issue reports in Billinge Chapel End and nearby locations:
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia hi I recently signed up but want to cancel
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Carolyn Hudson
(@crhudson10) reported
from
Horwich, England
@virginmedia Non-existent customer service; line cuts off every time we call, emailed 9 days ago & still no response & bill has increased to £167 pm for fewer services! Wouldn’t mind but I only watch Netflix! 😱
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia 6pm is what you always seem to say, it’s lazy customer service and not very helpful at all to your current customers.
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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Shaun
(@shaunbentley) reported
from
Atherton, England
@virginmedia I’ve just asked for all calls relating to my complaint over the past two years. You said no. So now I do a complaint against you with ico. I believe you will get a fine. Sorry.
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia My service hasn’t been down for days, it’s concerning that you don’t know that and so hardly surprising you can’t say when it’ll be back!
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Andy
(@AHeywood_84) reported
from
Golborne, England
@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!
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James Welsh
(@JamesWelsh2) reported
from
Halewood, England
@virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin
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Andy
(@AHeywood_84) reported
from
Golborne, England
So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!
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Craig Richardson
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia @NorthernOaf Feel free to look in to my non-existent service.
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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Mark Robinson
(@markfrobi) reported
from
Atherton, England
@virginmedia your customer service is abysmal. I am fed up of chatting to a robot or someone in india repeatedly asking me the same questions and getting absolutely nowhere. 3 engineer visits, many phonecalls, online chats (some not even answered) and still got nowhere.
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia wow called up to cancel and the guy says I’ve successfully cancelled and then hangs up!!! Thank god I’ve decided not to go with you!
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adrianna Gladkowska
(@AdriannaGladko1) reported
@virginmedia My service should have ended in May as per contract. Gave 30 days notice on WhatsApp then you took money anyway. Called again was told contract is still running ! Spoke to 5 people on that call nobody was able to help
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Its Not Ideal
(@Spook14xx) reported
@virginmedia Yes new quote less,for reduced service. Next two bills higher,yet contract doesn’t end until 31/7, reminder letter received 7/7.Man on phone said my deal already ended?He transferred me, got cut off, he was a bit abrupt. Bill explanation was different to lady spoke to previously
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budgiesmuggler45
(@budgiesmuggle45) reported
@virginmedia I now have to waste more of my time to log a complaint with CISAS as i have done and won my case previously. You have the worst customer service in the country. Own that and do better. Your oversees service centres are run by dishonests people and we've had enough.
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Tim Pailthorpe
(@timpailthorpe) reported
So my only option is to wait for the order to be fulfilled then cancel the @virginmedia service. But this time never ever to order anything from them again for making such a simple process impossible 2/2
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budgiesmuggler45
(@budgiesmuggle45) reported
@virginmedia Fine. Sort your oversees customer service centres out. They're giving Virgin a really bad name. This is based on experience over the past 7 years with three moves. Say one thing do another. As soon as i speak to someone in the UK things get resolved but wasting all of our time.
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Adrianna Gladkowska
(@AdriannaGladko1) reported
@virginmedia What about all my open complaints and no response? Can you help with that ?
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Simön_Says
(@n17_oap) reported
@virginmedia Both and I’ve phoned your “customer service “ people dozens of times and they usually manage to magically make it ok for a few days at most then back to the usual buffering,lagging,very poor range (can’t watch anything streaming upstairs as it continues to buffer)
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budgiesmuggler45
(@budgiesmuggle45) reported
@virginmedia Dealing with your oversees customer service reps is literally like dealing with criminals. There isn't one bit of honesty in how they run your customer service. They say one thing and consistently do another. I took pics of my chat with your rep and now i go to CISAS
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Fahra P
(@FahraP2) reported
@virginmedia No complaint has been raised as yet. I feel as if the installation team are fobbing me off
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Benny Hall
(@BennyHall17) reported
@virginmedia Before it stopped working the tv was fine but Netflix wasn’t working so I restarted the TiVo using settings 3 thumbs down and last channel and since then it’s stuck in the reboot loop