Virgin Media

Virgin Media Outage Report in Garston, Liverpool, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Garston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Garston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Garston, Liverpool, England 12/13/2024 13:00

December 13: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Garston, Liverpool, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Ellesmere Port, Runcorn, Widnes, St Helens, Wallasey, Prenton, Birkenhead, Upton, Queensferry, Chester and Prescot.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool Total Blackout
United KingdomLiverpool Wi-fi
United KingdomEllesmere Port Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Garston, England

Latest outage, problems and issue reports in Garston and nearby locations:

  • coachdancad Dan Cad (@coachdancad) reported from Liverpool, England

    @virginmedia No reported issues. Used the guide before - it’s why I moved the router. Poor signal is because I moved the PS4 5ft across the room. But it’s less than 5m away from the router in a straight line - obscured only by the floor and the tv is sits next to.

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @Ramsey255Joanne HOW DARE you keep telling customers to contact YOUR chosen courier. The contract is between YODEL and Virgin. YODEL, if they even answer, will tell the customer to contact the sender. YOU chose them. YOU deal with them.

  • bloodshakex jess carney (@bloodshakex) reported from Wallasey, England

    @virginmedia your virgin media store is down, and won’t let me watch a film that I’ve paid £8 for. The most disappointing service I’ve ever received, as I held on your phone line for 40 minutes only to be told nothing can be done.

  • JonGre69 Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia ****** Taliban getting WiFi signal in caves in Afghanistan and I can’t get a signal in most rooms in my ****** house

  • Hortini Rick Houghton (@Hortini) reported from Liverpool, England

    As usual shocking from @virginmedia trying to log on to my online account. Changed password and now it’s not accepting the new one or old one. They are terrible!

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @Loddonbrewery @virginmedia That’s because YODEL’s contract is with the sender, Virgin. They’ll tell the customer (you) to contact the sender. Virgin keeps telling customers to contact YODEL. They know that’s wrong, yet keep doing it.

  • DJGlassBack PENALTYPOOL (@DJGlassBack) reported from Liverpool, England

    Why is my wifi not working yet again @virginmedia beyond a joke now

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia I'm sorry I disagree it's @virginmedia broadband not Samsung broadband! So it is a @virginmedia issue .I don't pay Samsung for my Wi-Fi.

  • M__Griffiths Michael Griffiths (@M__Griffiths) reported from Liverpool, England

    Told @virginmedia last week I need to end my contract due to moving address....just got my bill through and they have removed the credit I was getting as I have been with them for so long all because I am leaving. Great service that isn’t it....what a joke !!! 👎🏻

  • radio_caroline Trains (@radio_caroline) reported from Haydock, England

    Virgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up

  • lestervose ann (@lestervose) reported from Haydock, England

    @virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help

  • dbrindle92 David Brindle (@dbrindle92) reported from Liverpool, England

    @AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon

  • pendo86 Dan the Man 🏳️‍🌈 (@pendo86) reported from Rainhill, England

    The internet is so shockingly shit at mum’s house. Can’t even watch Netflix without it buffering every 2 minutes. Please sort it out @virginmedia!

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia Re: Wi-Fi cutting out, exclamation mark .Samsung blame your hub @virginmedia blame Android 8.0.meanwhile my service gets worse with no solution in sight. #frustrated

  • natherton90 Neil Atherton™ (@natherton90) reported from Rainhill, England

    @virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.

  • Tim2300G Tim Groves (@Tim2300G) reported from Birkenhead, England

    @Hortini @virginmedia I have had this on other media sites, my email address had been used to attempt to hack/login. Scammers failed attempts logged me out as well .

  • EFC26PJ Blue cladding 🍺 (@EFC26PJ) reported from Liverpool, England

    @virginmedia ABSOLUTLY ******* disgusting customer services. Just tell blatant lies and after a hr, when i try and cancel, I just happen to be disconnected. @richardbranson you're a joke and your companies rip off the British people you ******* Tory arse licking ****. 🤬🤬🤬🤬

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @sharonod1 Clearly they bloody can’t. Stop telling her the same crap.

  • coachdancad Dan Cad (@coachdancad) reported from Liverpool, England

    @virginmedia I rebooted it yesterday and a number of times previously. I’m now in receipt of a Cat. 6 Ethernet cable which has improved wired speeds - I’d suggest these should come as standard - but wireless speeds are still slow and unreliable.

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @natashaoneill_ We’re getting sick of saying this. It’s NOT the customer’s responsibility to contact YODEL. Virgin hired them. Contract is with Virgin. All YODEL will do is tell the customer to contact Virgin. Stop lying to customers.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ManLykePietroo p (@ManLykePietroo) reported

    @virginmedia i’ve had enough, sort your **** out the wifi is awful

  • neil_agi Neil Agnew (@neil_agi) reported

    @virginmedia I’ve switched it off and on a few times. Re-booting doesn’t seem to have any effect. Seems like the issues are more associated with the time of the day. We rarely have an issue in the evenings.

  • neil_agi Neil Agnew (@neil_agi) reported

    @virginmedia No. The wired speed is poor at the same time. The TV & Xbox are wired and they become barely able to stream. Just retested on same device in same location and we’re now running at full speed 220/20mbps. When it’s good it’s brilliant, but the inconsistency each day is frustrating.

  • matt79204663 matt (@matt79204663) reported

    @virginmedia I have given up calling you (7 times for the same issue)... I need an email address please for a customer service manager

  • _hayzey_ _hayzey_ (@_hayzey_) reported

    @virginmedia must have the most unstable WiFi I have ever seen

  • elleymariee elley (@elleymariee) reported

    @virginmedia Hey box is still broken!

  • cmarsmusic Chris Mars (@cmarsmusic) reported

    @virginmedia why do you send messages to your customers saying you have fixed an outage when clearly it is not working?

  • houldall houldall1954 #FBPE 💙 (@houldall) reported

    @virginmedia Guess what? I contacted your text service (with a screenshot of your tweet) and no response whatsoever. Maybe some of your depts need to actually speak to each other. I am hugely unimpressed.

  • OGCalum Orion Calum 💫 (@OGCalum) reported

    Virgin Media are so ****.

  • kev32b Kevin Boyne (@kev32b) reported

    @virginmedia Really loss of service again got to wait a week for engineer again not good when got to work from home