Virgin Media Outage Report in Garston, Liverpool, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Garston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Garston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Garston, Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Prescot, Runcorn, Upton, Prenton, Widnes, Birkenhead, Wallasey, Ellesmere Port, Queensferry and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Garston, England
Latest outage, problems and issue reports in Garston and nearby locations:
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would
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murf
(@JohnMurphy9172) reported
from
Liverpool, England
@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
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John Kelly
(@John_Kelly17) reported
from
St Helens, England
@CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
@virginmedia your Internet sucks
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Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?
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Lee
(@Crosby71) reported
from
Seaforth, England
@_Ludachris @virginmedia Not any more, got **** of them ages ago
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Capitã Nat
(@NatashaVic) reported
from
Liverpool, England
@virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid
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phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paula McGuiness
(@paulamcghome) reported
@virginmedia We just want to cancel our contract!!! Please help!!!
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Knoxy
(@knoxylife) reported
@virginmedia Ipad. I've tried all that. No issues with other apps. If I change the audio thing from audio 1 to 2 on the app, that sometimes fixes it. But on the whole the app is ****
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.
(@_ASB_007) reported
@virginmedia What do you offer then when a customer can’t get through, I guess someone will call when I cancel my direct debit then. Cheers
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Mat Greener
(@matt_greener) reported
@virginmedia day 2 after being advised of my 63% increase in my monthly payments & still advised too busy so phone back later ( when I can get thru!). Yesterday you advised call your team & they will help how ?
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nick wright
(@WrightySE2) reported
@virginmedia Still down day 3 but a couple of hours uptime to avoid compensation payments. Whilst people are forced back to office and have chewed up their 4g.
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Stef1888
(@stef18881) reported
@JoanaValdez @virginmedia Cancel your direct debit so they can’t take any more money.
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Abi Jackson
(@Abi_May_Jackson) reported
@virginmedia our wifi has been rubbish for few days now - have phoned, run the checks, reset machine, read through website and followed advice on there, etc. Pls can someone contact me to help or let me know if this is an area issue being fixed. Thank you.
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.
(@_ASB_007) reported
@virginmedia No I have given up calling. How about instead I try your text message service I try the Twitter service?
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CollegeJocks
(@CollegeJocks) reported
@virginmedia Your hands here need to be untied if you can’t call a customer then you should have direct messages enabled . Your a huge company in the communications business with terrible comms @LutzSchueler
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Clare
(@Clare40897660) reported
@virginmedia I have. No problems in area.