Virgin Media Outage Report in Garston, Liverpool, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Garston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Garston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Garston, Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Upton, Liverpool, St Helens, Birkenhead, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Upton |
TV | |
| Liverpool |
Internet | |
| St Helens |
Internet | |
| Upton |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Garston, England
Latest outage, problems and issue reports in Garston and nearby locations:
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Update : got through after approx 20 mins , fault still in area and no expected completion date . Home schooling restarts next week and I’m hoping it will be resolved by then as causing many problems for my children online doing the work set by their schools
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Is anyone going to let me know why we aren’t getting the service we pay for ? Our tv services are still not working since 26th January . WiFi keeps dropping off too . Promised follow ups from a 3 hr phone call wait the other night didn’t happen either . Unhappy customer
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Kev James
(@djkevjames) reported
from
Runcorn, England
Help please @virginmedia is there a problem in the Wa74et area ?
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia you promised our connection would be better however, still having so many issues!! Today working from home is nightmare!
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Hello @virginmedia it hasn’t worked 👋🏻 SOS 🆘 I need access to my email account again please that you locked to help us.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia on phone last night for nearly 3 hrs trying to resolve a speed issue 16 not 350!. Promised a phone call today which didn’t happen ( again ) . Now on hold waiting for over an hour again . Have contacted Ofcom for advice as this is surely a breach of contract
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PH
(@PHEFC83) reported
from
Liverpool, England
@caffyhank @virginmedia They are shite. I left them 2 weeks ago due to the same issue. 100mb and was getting like 2mb. Although when I phoned up a few days before disconnection, they messed with my settings and I got 100mb!!
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Your Customer Service really is so bad...looks like another hour long phone-call AGAIN with probably somebody AGAIN, who doesn’t know what they’re talking about. Definitely taking our customer else where after this 😡
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Tv services are back up and running but due to an awful month not having it working do wonder when it will go down again . WiFi still shockingly disappointing. 48 mbps is our download yet we are paying for 200 mbps ie what we upgraded to a few months back . Disappointing
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Yes especially as she said she would be discussing things with us like a booster etc as we are eligible with 4 children home schooling ??. Also was going to discuss a router issue . So far things look ok and children aren’t complaining WiFi has gone down today which is good 1/2
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thank you and I hope so too . No team didn’t advise what the issue is , just that there’s an engineer in the area trying to fix it since 26th jan . No expected date of resolve was told
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Tues realised we’d been hacked via phishing email. Contacted Customer Service everyday for help & they have been useless. Told us they would turn our emails off for 48hrs to secure it. They’re can’t now get us back on despite 📞over an hr.😡
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Done this multiple times and yes there has been since 26th jan ! Was supposed to be fixed by 9th feb . Been on phone for 3 hrs , promised call backs and then asked yesterday to do the downloads . Your advice is going around in circles and not sorting our issues out .
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Hi we’ve been having to reset it all the time with the pin . Husband has just told me they think it’s a cabling issue in the area
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Kev James
(@djkevjames) reported
from
Runcorn, England
Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever
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Joe Martin 🌈🌹
(@joemartin66) reported
from
Roby, England
@virginmedia can someone come and sort out the wires left hanging out of the wall of my new home! What an absolute mess Virgin have left no covering and the grid left open! Piss poor workmanship sort it out now
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Better rip the cable out of the wall and find a decent service.
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Tom McDermott
(@tmcd1989) reported
from
Roby, England
@virginmedia I’m a new customer and have installation booked for 24/02 for my broadband. The house currently doesn’t have any TV aerial cables, will these be installed the same day?
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Kev James
(@djkevjames) reported
from
Runcorn, England
@virginmedia is there problems in halton/Cheshire area please ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Harriet Dempsey
(@HarrietDempsey) reported
Hi @virginmedia Why won’t you answer the phone when I press to cancel my contract? I was on hold for 26 minutes before being cut off. How do I cancel my account please?
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Tom Harradine
(@Tommmyy144) reported
@virginmedia wanted to upgrade, not given a good package, transferred to cancel, said yes to cancel now transfered again and says I could be waiting a few hours? After already waiting and hour? This is hilarious.
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#Ratty
(@ratty1404) reported
@virginmedia can you tell me when the service works in my area (RM10) will done? My internet has been down since 8am morning...
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AmbientCrypto
(@CryptoAmbient) reported
Anyone know if Virgin Media in the UK throttles Tor traffic? My Internet is fine in general but my @getumbrel #BTC node has never got beyond 45% on downloading the blockchain history - in two months of being on!
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snakes on a plane
(@walliks) reported
@virginmedia My android phone is on android 10 and has just had an update in may this year just seems a bit strange that both android phones I've owned have had the same problem with the connection
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Josh
(@Hikari_Yamii) reported
@virginmedia FIX YOURE ******* INTERNET YOU USELESS *****
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AgentBSmithTTV
(@AgentBSmith) reported
@virginmedia I have had to book an Engineer to come over between 12-4PM on Thursday, I'm hoping they can resolve this issue ASAP as this is disrupting my home/online business.
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Alex Downes
(@flux_blair) reported
@DannyMcNazty @CosmicSpacehead @67MistakeNot Lol me neither sky just throw routers as you. I switched from virgin media recently when they went dog **** bad and they came and picked it up from my house. Then tried to claim they did not. The only way I can recomend them is if there is no one else.
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Never Give Up
(@audreysprayer) reported
@melly_sue @virginmedia Service is down across most of the south east. A shambles with people not able to work from home. Little support or help given and the fix time has gone from midday to 4.30pm @virginmedia
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TimDYo
(@TimDYo) reported
@virginmedia Hello. I am waiting for a phone call from Virgin about my complaint I raised. The complaint was about a breach of my personal data by Virgin. How do I get somebody to call me?