Virgin Media Outage Report in Garston, Liverpool, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Garston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Garston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 31: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Garston, Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Widnes, Runcorn, Greasby, Upton, Wallasey, Birkenhead, Prenton, Ellesmere Port and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Widnes |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Garston, England
Latest outage, problems and issue reports in Garston and nearby locations:
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sarah ellingham
(@liverlas) reported
from
Liverpool, England
@virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia
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paul sanders
(@psanders1976) reported
from
Seaforth, England
@virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off
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Paul Smith ✋
(@smiggerpaul) reported
from
Seaforth, England
@virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
@virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
Your customer service is shocking @virginmedia
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though
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Capitã Nat
(@NatashaVic) reported
from
Hoylake, England
@virginmedia I just moved home and I transferred my services. They said everything would work fine but it’s not happening. I’ve been trying to contact your helpdesk both by phone n live chat the entire morning without success Help me please I need the internet as I work from home
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia why is my internet not working again? WA7 4RF postcode please advise.
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SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
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Technical Issues ☭
(@RagnarokAhead) reported
from
Runcorn, England
Imagine my shock that @virginmedia has absolutely shafted me yet again and gone down. Can't believe I'm paying for this, utter incompetence
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia hi are tv and phone line are not working can you help WA8 8BS
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia standard day again today WiFi has failed over 6 times on the phone for an hour and get cut off again!! If I could get through I would cancel may just have to stop paying my bill you might contact me then #poorservice #nointernet #p
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Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia Carried out the tests and internet now working but seems slow. Also there is an error noted on the Samsung set top box?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ᴴ²⁸ | STREAM THEREFORE I AM
(@harrysmeaning) reported
@virginmedia my wifi has gone down at 7:36 am and i need to do work. this happens all the time.
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kevin/ DJ KEVSTAR
(@kevinliard335) reported
@virginmedia @sainsburys Due to covid restrictions should be your motto not been able to get through to you for months 32 mins on hold and You cut me off dont give us we stand together crap you extort as much money together you mean
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Alan Turkington
(@thisisAlanTurk) reported
Any other Clapham/South London Virgin Media folk woken up to find their internet is down?
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Darren Craythorne
(@Darrennov68) reported
@virginmedia down again!! Such a poor service
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Gillian
(@gbrux) reported
@virginmedia The only issue was that the account was activated when it shouldn’t have been. Your processes are rubbish, call centre staff just reading from a script and not listening. The only decent service was from the engineer who finally got us on line yesterday.
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Sal
(@Bastien_Lepage) reported
@virginmedia I need to reschedule my broadband installation, but the reschedule link on the website is not working and I won't be in the area to receive the card the technician will leave explaining how to reschedule. How can I reschedule?
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DJ Taj - Kudos Music
(@Taj_Kudos) reported
@virginmedia PLEASE CONTACT ME ASAP!! My internet keeps dropping very frequently. Im supposed to be working from home but can’t do so without my internet running. Been trying to contact customer services but it’s been impossible to get hold of them.
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VCLX1
(@Bong135265849) reported
@virginmedia hey virgin no internet can’t access the service status page says broken can you help check it? Bl26ew
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Dr Jones
(@itoigawajones) reported
@virginmedia @sainsburys Hey @virginmedia how do I make a complaint about your company? I called up to ask but the person I spoke to just kept telling me there was nothing he could do.
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TMW
(@TMW_1987420) reported
@virginmedia 2 main issues causing recording / Series links not working. It's happened with RAW on Monday's, NXT on Wednesday's & Smack Down on Friday's. At least one of every show has been effected & I'm not the only one either as seen a few people mention it.