Virgin Media Outage Report in Garston, Liverpool, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Garston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Garston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Garston, Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Ellesmere Port, Eastham, Wallasey, Runcorn, Widnes, Prescot, Upton, St Helens and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Ellesmere Port |
Internet | |
| Eastham |
Internet | |
| Wallasey |
TV | |
| Liverpool |
Internet | |
| Runcorn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Garston, England
Latest outage, problems and issue reports in Garston and nearby locations:
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Update : got through after approx 20 mins , fault still in area and no expected completion date . Home schooling restarts next week and I’m hoping it will be resolved by then as causing many problems for my children online doing the work set by their schools
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Daniel Richards
(@Dan_Richards99) reported
from
Birkenhead, England
@virginmedia 58.5 down and 36 up (wired)
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Kev James
(@djkevjames) reported
from
Runcorn, England
Help please @virginmedia is there a problem in the Wa74et area ?
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Kev James
(@djkevjames) reported
from
Runcorn, England
Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Tv services are back up and running but due to an awful month not having it working do wonder when it will go down again . WiFi still shockingly disappointing. 48 mbps is our download yet we are paying for 200 mbps ie what we upgraded to a few months back . Disappointing
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Daniel Richards
(@Dan_Richards99) reported
from
Birkenhead, England
@virginmedia Rang them before (not very helpful). The Network has now dropped out for the 4th time today!!!
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia you promised our connection would be better however, still having so many issues!! Today working from home is nightmare!
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia So I’ve scanned the living room ok Come up to the bedroom above the router, can’t find it! And doesn’t find it anywhere else upstairs! My phone won’t connect so the WiFi at all! It shows as connected but can’t access the internet. And I’ve forgotten the network!
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Better rip the cable out of the wall and find a decent service.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Hi we’ve been having to reset it all the time with the pin . Husband has just told me they think it’s a cabling issue in the area
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thank you and I hope so too . No team didn’t advise what the issue is , just that there’s an engineer in the area trying to fix it since 26th jan . No expected date of resolve was told
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia on phone last night for nearly 3 hrs trying to resolve a speed issue 16 not 350!. Promised a phone call today which didn’t happen ( again ) . Now on hold waiting for over an hour again . Have contacted Ofcom for advice as this is surely a breach of contract
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Tom McDermott
(@tmcd1989) reported
from
Roby, England
@virginmedia I’m a new customer and have installation booked for 24/02 for my broadband. The house currently doesn’t have any TV aerial cables, will these be installed the same day?
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Done this multiple times and yes there has been since 26th jan ! Was supposed to be fixed by 9th feb . Been on phone for 3 hrs , promised call backs and then asked yesterday to do the downloads . Your advice is going around in circles and not sorting our issues out .
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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Daniel Richards
(@Dan_Richards99) reported
from
Birkenhead, England
@virginmedia Have spoken to them (not overly helpful)... The Network has now dropped for the 3rd time today!
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Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@FairCop_ @virginmedia Disgusting as ever. Shocking customer service.
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Joe Martin 🌈🌹
(@joemartin66) reported
from
Roby, England
@virginmedia can someone come and sort out the wires left hanging out of the wall of my new home! What an absolute mess Virgin have left no covering and the grid left open! Piss poor workmanship sort it out now
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Kev James
(@djkevjames) reported
from
Runcorn, England
@virginmedia is there problems in halton/Cheshire area please ?
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Is it just me or @virginmedia mobile gone down 🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🔰MikeC🔰(Legacy Fan of a dirty6 club)
(@Mikec81united) reported
@ThatLeeGuy80 @virginmedia Virgin, been now told after the engineer is on site that it won’t be fit for 2 further days We have been going on since 22nd May so over a month to fix an issue how bad is Virgin media
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Metalcore out of context
(@mxctwtOOC) reported
@virginmedia sort your ******* **** before I unvirgin your media
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Colin Todd
(@CTodd_ALBAParty) reported
@virginmedia The problem is with Virgin Media - you carried out work 2 days ago in Falkirk and the internet and Tv were off for hours - Today, without scheduled work, it's been down again for hours - this isn't a reliable service.
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Mr Ree
(@Mist_Ree) reported
After 24 years with Virgin Media @virginmedia their tier 2 ‘customer relations’ team made little effort with wanting to retain my business...oh well @skytv , @bt_uk please get in contact with your best broadband and tv packages. Need new services by 4th July #virginmedia
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
@virginmedia Finally after 25 minutes, complaint raised and closed and passed to someone who finally gave me the information required. Information that should've been sent via email or postal mail. You seriously need a designated customer service contact number like Sky, BT, Plusnet, EE
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addy
(@spartserio) reported
@virginmedia Nate I just want to know how to speak to someone over the phone regarding this issue how hard is it
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kef
(@siltanu) reported
@SajButt9070 @O2 @virginmedia Virgin Media Outage UpdatVoice and TV fault F011861578. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 27/06/2025 13:15:00. The Virgin Media Team.- ID: F011861578. Best wishes, the Virgin Media Team.
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Katie Buckingham
(@katie_katie23) reported
@virginmedia Received the adapter and finally have a working phone line. Shame it took 3 weeks to get to the bottom of the issue. Disappointed that I was told porting number was able to be done by several staff and that they submitted a form to request it, but at least phone is working now
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Paul Kearney
(@PaulKea24336362) reported
@virginmedia Whole service a shambles! No investment in your networks! I’ll try again but the bot takes you in circles! Some would say deliberately! Virgin media should be ashamed of how they treat their customers and the woeful services provided or not as the case maybe!
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Colin Todd
(@CTodd_ALBAParty) reported
@virginmedia Falkirk and Virgin Media down for the second time this week- no warning, no explanation, and no repairs