Virgin Media Outage Report in Haydock, St. Helens, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Haydock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haydock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Haydock, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Prescot, Liverpool, Wigan, Bolton, Southport, St Helens, Widnes, Runcorn and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| Prescot |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Phone | |
| Wigan |
Internet | |
| Bolton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Haydock, England
Latest outage, problems and issue reports in Haydock and nearby locations:
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Tezz P
(@TezzP) reported
from
Haydock, England
Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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Andy
(@AHeywood_84) reported
from
Golborne, England
So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia morning is anybody online please i need help
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Andy
(@AHeywood_84) reported
from
Golborne, England
@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!
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David Kelly
(@Sauber_Dave) reported
from
Maghull, England
@virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.
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Neil Ashurst
(@neil_pandb) reported
from
Warrington, England
@virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠
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James Welsh
(@JamesWelsh2) reported
from
Halewood, England
@virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia wow called up to cancel and the guy says I’ve successfully cancelled and then hangs up!!! Thank god I’ve decided not to go with you!
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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Tim Hartley
(@Hartley86) reported
from
Leigh, England
@virginmedia absolute terrible customer service on the phone over an hour and got nowhere !! Fuming 😤
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Sandra SmithMND
(@sandras_smith) reported
from
St Helens, England
@Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.
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michael old
(@djmikey32) reported
from
Garston, England
@XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.
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Deb Deb
(@_DebDeb_) reported
from
Wigan, England
@virginmedia hi I recently signed up but want to cancel
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia the number in the website is a 03 number and i can’t ring them off my mobile can you help please thanks #
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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Andy
(@AHeywood_84) reported
from
Golborne, England
@virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!
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michael old
(@djmikey32) reported
from
Garston, England
@virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Whittaker
(@TomWhitt91) reported
@virginmedia I tried to contact by phone 7 time phones been put down eveytime, sort your ****** service out, and stop taking money out of my bank before you should, its been happening for 4 years now, one more time and im leaving your thieving company, you little ******* rats
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Chris Scotland
(@scotkris49) reported
@amandalees @AnnCleeves @virginmedia I never used them yet they bombarded my address with over 60 pieces of unsolicited mail in a year. How to ensure you never gain custom.
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Chris
(@Chris_Mark22) reported
@virginmedia Still no able to access live TV on BT Sport via TV Go? Any idea when this problem will be resolved??
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Chanelle Creasey
(@ChanelleCreasey) reported
@virginmedia Yup! You guys never put in the correct disconnection date so rather than disconnecting us on 1st April you disconnected us today! Someone from your customer care team has said she has resolved it. Fingers crossed she has done it correctly! Would be a first for us if she did!
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Eb
(@Ebb1) reported
@bgrbandit @virginmedia Best way to cancel is send a letter to their complaints dept, Sunderland,send it recorded delivery, and then cancel direct debit in 30 days time. You have done your legal duty to cancel. They then have no leg to stand on. Meantime arrange to switch providers. Hope that helps.
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Neil Bye
(@NeilBye) reported
@virginmedia PING ms 59 DOWNLOAD Mbps 71.09 UPLOAD Mbps 36.87 Still zilch re this complaint / investigation - where's my refund
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Andrew Blake
(@N77DRU) reported
@virginmedia why is your customer service so shockingly bad....@usainbolt please have a word!
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Phil Hibberd
(@PhotoMadeSimple) reported
@virginmedia service. His package (he only uses the phone to call friends as he can’t see tv or internet) costs him £50/mo. No luck from customer service.
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Michael Bailey
(@jollybeggars) reported
@AnnCleeves @virginmedia The problem with Virgin is that while the actual connection is generally the fastest and most solid you can get, the Superhub 3 router is absolute junk, and will fall over at the drop of a hat. Get powerline WiFi extenders and it'll probably be great.
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Yu Hsuan Yang
(@yangzyylhr) reported
@virginmedia Sorry but I am in overseas now. Might not be the most practical thing to go back and forth on texts I am afraid. I have made a complaint about this, the complaint reference is C-260321963, but still haven’t heard back from you. Do you have any access to complaints please?