Virgin Media Outage Report in Haydock, St. Helens, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Haydock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haydock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 20: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Haydock, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Liverpool, Warrington, Wigan, Runcorn, St Helens, Skelmersdale, Southport and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Warrington |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Haydock, England
Latest outage, problems and issue reports in Haydock and nearby locations:
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia Thanks, if i request a pac code, does this cancel my contract automatically or do i still have to try and speak to someone in person over the phone, ive checked my account and im just on a rolling 30 day plan now my contract ended last dec,thanks
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔
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will hughes
(@willhughes15) reported
from
Risley, England
@twoboatsman @virginmedia Had the same problems last year with talk talk... getting nowhere with them until I said I was leaving.. suddenly I got a great deal.
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia I sincerely hope there will be no need to contact beyond this fix date If we are going to be without service all weekend and already on day 3
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Susan Rigby
(@terrificsue) reported
from
Wigan, England
@terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .
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Neil Connolly
(@neilc5017) reported
from
St Helens, England
@virginmedia how much notice do we have to give to cancel our subscription ?
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
Here we are again had TV on for 5 mins why I have a drink and breakfast and it's off again.with a fix date of Monday 17th I believe @virginmedia But bet we don't get any bill discount for the continuous outrage ! 3rd day WA9
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Whittle
(@Stixx1979) reported
from
Liverpool, England
@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
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Andrew Olive
(@Cityredandy) reported
from
Boothstown, England
@virginmedia It is now showing me what's available but will not allow me to sign in?
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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Chris Greenhalgh
(@Ceasar_1990) reported
from
Liverpool, England
Virgin media internet is the worst 😤
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@virginmedia Never any perks for exisiting customers 🙄
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Michelle Oldroyd
(@shell634) reported
from
St Helens, England
@virginmedia But we had that last night and was on for an hour after work and now off been off since about 6pm Not sure what service been like during day as working
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@Deanzey @virginmedia But it never… I used mobile 5G 😜
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia hi, is it possible to check if my virgin mobile is being moved over from using ee to Vodafone? My signal keeps dropping in and out....i was told this would be happening sometime this year.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tisha Emmanuel
(@tisha_temmanuel) reported
Now just before the installation day, I get the apology email. @virginmedia if you can’t keep up with your customer commitments, then stop doing business.
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Tisha Emmanuel
(@tisha_temmanuel) reported
@virginmedia Installation postponed again on last minute. They comfortably send a delay email with ‘apology’ mentioned multiple times. I have been continuously following up with customer care to ensure that the installation will happen this time, and they were always affirmative
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Phukda Tories
(@brad_ders12) reported
@virginmedia @jonny_B_Red Vile company mate. I have the misfortune to be with them because no other net provider is decent by mine. Great internet, shocking customer service.
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Vincent Gibson
(@vincentgibson) reported
@virginmedia @shkar_k I having same issues for weeks wifi & broadband dropping . Numerous restarts including firestick. Ran tests, says it’s fine. It’s not. I only stay for 100 mg broadband but no point if rarely works. Now thinking I’ll go - Slow & reliable beats fast and flakey every time .
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Janet Tennant
(@Janet__Tennant) reported
@virginmedia totally the worst customer service on the planet, no respect, no loyalty and a total bully just spoke with me
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Kris Sladewski
(@krissladewski) reported
@virginmedia I got an email saying that it will be with me in 3 days but I’m already Virgin Mobile customer. Last time I upgraded I didn’t get new sim, sim only deal changed to the new one. I also got a text saying “You've upgraded! You can start enjoying your new package from 02/12/2022.”
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Anthony McGuire
(@antmcguire) reported
@virginmedia Can you tell me if it is possible to disconnect and reconnect as a new customer? what is the downtime?
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Devlin Gallier
(@TheFamousDevlin) reported
@virginmedia Yes, it's because nobody has bothered to do the external work. In 9 months you have come out once, in September, discovered more work was needed (which probably didn't need doing in March) and gone, never to return.
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Stuart fox
(@stuartfox56_fox) reported
@virginmedia 11 days without service been give a £5 good will credit and still not working. Have had a virgin technician out yesterday and 2 workers from KIER today. Still no Internet service
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Saturn
(@SadBoiSimm) reported
Virgin media. You promised us wifi extenders 10-14 days after you provide is with one pod as a follow-up to a massive 10 day Internet outage. This was in October. Its been more than 10-14 days. Where ******** are they? @Virgin @virginmedia get your **** together.