Virgin Media

Virgin Media Outage Report in Haydock, St. Helens, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Haydock, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haydock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Haydock, St. Helens, England 03/18/2025 14:55

March 18: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Haydock, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Warrington, Prescot, Liverpool, Wigan, Bolton, Southport, St Helens, Widnes, Runcorn and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomWarrington Internet
United KingdomPrescot TV
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomWigan Internet
United KingdomBolton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Haydock, England

Latest outage, problems and issue reports in Haydock and nearby locations:

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service

  • northernmicks Kenneth Owen (@northernmicks) reported from Kirkby, England

    @virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip

  • davekellydj Dave Kelly (@davekellydj) reported from Liverpool, England

    @vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor

  • baabaa89 Victoria. 🐝 (@baabaa89) reported from Bolton, England

    @virginmedia No issues and my box has no issues after running a test, but it still loses connection regularly.

  • thestuchy13 Damon (@thestuchy13) reported from Billinge Chapel End, England

    @virginmedia It's a fault you was suppose to fix yesterday at 4.15 in the area but still hasn't been fixed

  • BazxAnderson Baz Anderson (@BazxAnderson) reported from St Helens, England

    So get an email on Sunday saying my @virginmedia bill is going up in September. Since then nothing but problems with the internet. If your going to charge a fortune. Provide a decent service.

  • Tinkerbellkimmy KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported from Risley, England

    came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer @virginmedia

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits

  • lindabeard51 Linda (@lindabeard51) reported from Wigan, England

    @virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why

  • pven91 PV (@pven91) reported from Liverpool, England

    @virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.

  • woody0702 Steven Woodside (@woody0702) reported from Bolton, England

    @virginmedia why does your broadband never work between 5am and 7:30am in #Farnworth Surely this a poor service as things are not never working... If there are works why does your website never update to say so

  • lorraineayrton Lorraine Ayrton (@lorraineayrton) reported from Bolton, England

    When you have 1001 things to do, Uber slow internet (yes @virginmedia I’ve tried switching on/off etc but still feel like I’m on dial up) and still haven’t a call time for job tomorrow is making me a proper grump #mondaythoughts #MondayMotivaton #MondayBlues #MondayMood

  • Tinkerbellkimmy KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported from Risley, England

    @virginmedia @Virgin came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill

  • Tinkerbellkimmy KimSmith⛳🧘‍♀️ (@Tinkerbellkimmy) reported from Risley, England

    @virginmedia came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer

  • bizzarebird BBird (@bizzarebird) reported from Bolton, England

    @virginmedia Restarted twice, no problems with Internet at all. It started randomly on Monday night I thought it was going down but no it's like its telling me Internet is working but no thanks. Router is stuck where it is next to TV don't want flashing x

  • 8ballSambo Sam Rogers (@8ballSambo) reported from Walkden, England

    @virginmedia Hi, any reason my internet is down (M38 postcode) been down since early this morning cheers

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia Like I said I registered for updates over the weekend and never got any.

  • HelenLMoran HLM (@HelenLMoran) reported from Garston, England

    @virginmedia There was apparently a local fault that is now showing as resolved. However the WiFi painfully slow and times out

  • baabaa89 Victoria. 🐝 (@baabaa89) reported from Bolton, England

    @virginmedia We have been experiencing issues with our hub. We often lose connection and then the connection is not very strong at all when connected. This has been happening for a couple of weeks. Please advise further.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • adamapperley Apples (@adamapperley) reported

    @virginmedia your website is a nightmare. I'm logged in. Contact us > Moving home, why not sign in? Back to main profile/bill page. STUPID. I've already told you I'm leaving but no confirmation. Can't speak to you now to confirm. When is the box arriving to return equipment?

  • Parkesy1701 Sonic Death Monkey (@Parkesy1701) reported

    @virginmedia Our issue though, is poor upload speed on 1gb package, we are getting 1-4mbps when suggested speed should be 50mbps

  • CloopR Chloë (@CloopR) reported

    @itscoxxy @virginmedia Oh god, I don’t want to be the bearer of bad news 😭 I have a text number I’ve been contacting them with, if that’s any good? I’ve found it to be the only way to get in touch with them that gets a response!

  • t77nge Ange (@t77nge) reported

    @virginmedia It's come back on now, but it's a real inconvenience, especially as it's not the first time it's happened, I'm still waiting on a reply from my complaint last year when we had a total of 5 days of outage, seems I'm being ignored.

  • benccclarke Ben Clarke (@benccclarke) reported

    @virginmedia All sorted thanks! But your customer service advisors really need to learn to not hang up the phone when you say to them the price they offer is cheaper on the website so you’re going to go elsewhere. Also saying that the price shouldn’t “matter” that much with a small difference

  • sotonwhitbread Cllr Lee Whitbread (@sotonwhitbread) reported

    Any idea what’s going on with @virginmedia broadband services in the west of Southampton? I’ve had frequent connectivity issues. I know @toobbroadband are digging up lots of roads locally. Could this be causing the problem?

  • gwfvrowell Garry Voss (@gwfvrowell) reported

    @virginmedia The round trip latency speed is all over the place, my workplace IT team pinged my IP address and said I'm suffering from latency jitters whereby the signal constantly drops out which is why my Teams calls are indecipherable and the picture keeps freezing whist working from home

  • GDog1995 BillNyeTheScienceGuy (@GDog1995) reported

    @virginmedia need help with virgin bet any help?

  • Suggy23 Tom Sugden (@Suggy23) reported

    @virginmedia Yeah so I got the engineer sorted but I’m now having issues with my speed. What should I be getting on m200 over a wired connection?

  • Lisa09783698 Lisa (@Lisa09783698) reported

    @virginmedia Thank you for your assistance. Someone has now called me back and accepted my security details originally supplied ?? I believe the matter will now been sorted. Sometimes an element of common sense needs to be applied in the name of good customer service and problem resolution.