Virgin Media

Virgin Media Outage Report in Haydock, St. Helens, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Haydock, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haydock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Haydock, St. Helens, England 05/06/2025 12:50

May 06: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Haydock, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Bolton, Warrington, Liverpool, Wigan, Skelmersdale, St Helens, Widnes, Prescot, Southport, Runcorn and Leigh.

Loading map, please wait...
City Problem Type Report Time
United KingdomBolton E-mail
United KingdomWarrington Internet
United KingdomBolton Internet
United KingdomBolton Internet
United KingdomLiverpool Internet
United KingdomLiverpool TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Haydock, England

Latest outage, problems and issue reports in Haydock and nearby locations:

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?

  • Miss_Defying Rebecca Harrisson (@Miss_Defying) reported from Ormskirk, England

    @virginmedia hi!! We're having issues calling our landline from Vodafone mobiles. Have googled and it looks like it's a porting issue. But one of your technicians has just called and talked to me like I'm stupid and told me it's not. Can you help???

  • Toffeegirl13 Ann_1878 (@Toffeegirl13) reported from Halewood, England

    @MachinegunSi @virginmedia Yeah same here Si, never had any problems but the past 12 months or so been shite

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?

  • Toffeegirl13 Ann_1878 (@Toffeegirl13) reported from Halewood, England

    @MachinegunSi @virginmedia Been ****** awful lately, sick of it. Think I'm gonna serve them

  • Miss_Defying Rebecca Harrisson (@Miss_Defying) reported from Ormskirk, England

    @virginmedia Someone else has called me since and had said she's going to call me back and look into it. But I was just so frustrated with the way he spoke to me. I'm not one for just googling random sites but this was on one of your forums and it's the exact same issue!

  • LukeFoster89 Lukefoster89 (@LukeFoster89) reported from Sandymoor, England

    @virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.

  • gilliblogs Gill Lysons (@gilliblogs) reported from Newton-le-Willows, England

    @yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx

  • Miss_Defying Rebecca Harrisson (@Miss_Defying) reported from Ormskirk, England

    @virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia This takes me through to a help and support page - what do I do next?

  • AndrewGMilburn Andy Milburn (@AndrewGMilburn) reported from Garston, England

    Wifi down intermittently for 24 hours now @virginmedia and no checks or fixes help. Everything plugged in properly. Next available appt is Thursday morning - I work from home FFS what am I supposed to do until then??? #poor Can't even speak to anyone. #shambles

  • Miss_Defying Rebecca Harrisson (@Miss_Defying) reported from Ormskirk, England

    @virginmedia He said it '100% wasn't a porting issue' and that he would look into it but that wouldn't be the answer. Another lady called me later on a few times and asked me to call our land line on three separate occasions and she could call back to get the times. But haven't had a call yet

  • Miss_Defying Rebecca Harrisson (@Miss_Defying) reported from Ormskirk, England

    @virginmedia But on the online forum it says others have had the same problem and your technical department need to contact Sky and the line needs to be routed to you again as it's a porting issue. I can't see any other examination although I appreciate I'm not a technician.

  • Andy_Dunbar Andy Dunbar (@Andy_Dunbar) reported from Liverpool, England

    @virginmedia Is that minimum 12 months subscription or can I cancel at anytime?

  • mrphilliptipton Phillip Tipton (@mrphilliptipton) reported from Haydock, England

    The interminable menus on the Virgin Media customer line lasted 3 minutes and 20 seconds just now, most of it being lectured on how efficient this would make my as yet unanswered call.

  • gbam86 Graeme Bamber (@gbam86) reported from Liverpool, England

    @virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service

  • shellc11 michelle cunningham (@shellc11) reported from St Helens, England

    @virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles

  • Miss_Defying Rebecca Harrisson (@Miss_Defying) reported from Ormskirk, England

    @VodafoneUK I'm not sure... as far as I can tell it's a @virginmedia issue. But you may be able to help. No one on Vodafone can call our virgin landline. It just beeps or says the number and code combination isn't recognised.

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Davecram2 Dave (Kenny) Cram (@Davecram2) reported

    @virginmedia Done the whats app, got nowhere, 3 calls nowhere. Nobody can even tell me where my broadband is. I had 5 people ring me from virgin to sign me up but once signed impossible to speak to anyone. I’ll be ringing to cancel first thing.

  • NeilFisher80 Neil Fisher (@NeilFisher80) reported

    @virginmedia Home installation booked due to moved house. Prep work not completed so install postponed by a month with less than days notice and no explanation. Customer services told me everything except help or the truth. 1/x

  • betija68833235 bestia (@betija68833235) reported

    @virginmedia I want working internet not compensation. I was told the same story as on 6th October when engineer didn’t turn up first time. Not acceptable. Used all my mobile data allowances on hotspots. Complete shambles of the company. Can you help speed it up or I’m cancelling?!

  • CaroleFossey Carole Fossey (@CaroleFossey) reported

    @virginmedia your new interface is exceptionally AWFUL. Who designed this utterly dreadful ‘new’ look. Why change something that was great? It’s truly dreadful. Can’t find anything. Terrible. Did I say that already ? Zero out of 10.

  • laughcrysmile1 janjan (@laughcrysmile1) reported

    @virginmedia I gave them all my info and when explained that I want to cancel they cut me off. I'm moving and cancelling. Will not be using Virgin in new place.

  • druled Darren (@druled) reported

    @virginmedia As I said the issue is not Wi-Fi related but I’ve downloaded the App and will check. Once My hub comes back up after a reboot. I’ll then do a pin hole reset and set it back in wireless hub mode if the situation does not resolve. Then maybe you can help some more.

  • ash_x_123 Ashley (@ash_x_123) reported

    @virginmedia No as I haven't made the call to the Faults Team yet (wasn't able to sort this out via the chat service)

  • Danny_Lush Danny Lush (@Danny_Lush) reported

    @virginmedia Well after almost 6 hours on WhatsApp (yes 6 hours) I get given a ohone number to call , absolute waste of time, cannot wait to cancel tomorrow!!!

  • marlowkevin kevin marlow (@marlowkevin) reported

    @virginmedia is there a problem with service re Facebook and instagram right now?

  • Lego_2_Lets_Go Ryan Cuzen (@Lego_2_Lets_Go) reported

    @virginmedia Still having problems. Deliberately kicking devices off and disconnecting from zoom meetings at random…not good enough @virginmedia