Virgin Media Outage Report in Haydock, St. Helens, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Haydock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haydock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Haydock, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Warrington, Bolton, St Helens, Liverpool, Runcorn, Skelmersdale, Widnes, Newton-le-Willows, Southport and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Internet | |
| Wigan |
Phone | |
| Warrington |
TV | |
| Bolton |
Internet | |
| St Helens |
||
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Haydock, England
Latest outage, problems and issue reports in Haydock and nearby locations:
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
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Acko *
(@Acko_79) reported
from
Liverpool, England
@M555Jay @virginmedia Always going off. Sick of it but wouldn’t know where to start. Plus think we tied to a contract. **** knows.
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October
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Global Travel
(@globaltravel39) reported
from
Garston, England
@virginmedia I've been trying for days to get through to change my package, its impossible as im in a queue then get cut off, but you will except my payment tho won't you 🤬🤬🤬🤬🤬🤬🤬🤬 very poor service.!
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia Thanks for your reply, the issue is the cable from our house to the road. Needs a construction team, I understand it may take a few weeks but zero comms. Everything I call the tech dept they want to sell me a booster!
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Martin Ross
(@iamrossiofleigh) reported
from
Hindley, England
@virginmedia I cant get a WiFi signal unless I’m sat next to the router 🤦🏻🤦🏻🤦🏻🤦🏻🤦🏻 anything you can help with its becoming more and more annoying
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.
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Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia Sorry back in work today! Would adding boosters help?
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Feeling let down AGAIN by @virginmedia, 8 days ago an engineer finally identifies the problem is external cabling, another hour call on Tuesday and still no idea of a fix date or a call back, in the meantime constant broadband drop out #unacceptable
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Nic Tabern
(@NicOneFile) reported
from
Rainford, England
@virginmedia I keep getting told that there are no issues, but when I run the test, this is what I get! The test results were inconclusive We'd be happy to investigate further.
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
@virginmedia The 4 people I spoke to seemed to think they were running late from the visit last Thursday, lady I spoke to was helpful and was calling the tech that visited the problem, another 5 days later and still no update!
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emma louise crowther
(@emma1995_louise) reported
from
Wigan, England
@virginmedia ive just been looking online at your bundles and it says you cant order a tv and broadband without a phone but i didnt have a landline with your self as im an ex customer
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@santanderuk ✅ make calls to isolated people while @virginmedia ❌ refuse to even speak to customers with poor service #weknowyouhaveaproblemgoodbye #AIBOT
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
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IrafanO
(@IrafanO) reported
from
Bolton, England
@virginmedia my broadband has gone down every day this week. This is getting ridiculous.
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Martin Ross
(@iamrossiofleigh) reported
from
Hindley, England
@virginmedia i desperately need some. WiFi boosters guys, service is none existent unless sat on the router
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Jonathan Marshall
(@liverpool_Jon) reported
from
Liverpool, England
@virginmedia broadband hub has rebooted 6 times now. Is there a major outage in Liverpool
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IrafanO
(@IrafanO) reported
from
Bolton, England
@virginmedia anybody else having problems everyday with Virgin Broadband. Mine crashes one every a day.
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Killen
(@AlisonKillen) reported
@virginmedia is anyone else having issues with Virgin media customer services? I have been trying to resolve an issue for 7 weeks now. Service is appalling
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Sally O'Donnell
(@SallyOdonnell) reported
@virginmedia You’ll never guess… tried to phone.. obvs Failed security so nobody could help me… phoned back & pressed want to leave button & hey presto all of a sudden I get help! 3 weeks, 10 tweets 11 hours phone to get new password! (And still no letter!) what customer service! Dire!
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BMF
(@MachinatorBen) reported
@virginmedia Looks like you’re aware of an issue, although if I sign in to my account it claims there is no issue. I’ll check again if there’s no progress in a couple hours. Thanks
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David Richardson
(@RichardsonBF) reported
@virginmedia You broadband helpline is SHOCKING. You make it I impossible to speak to a human being for basic customer assistance - please provide a number where I can get human help.
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Alex
(@s14alex) reported
@vmbusiness for almost 3 months now the KT10 area has been plagued with frequent drop outs daily, was told a couple of months ago yes there was an issue, then last month that an upgrade was being done and today there is actually no internet at all. (1/2)
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Neil Bourne 🏴
(@neilbourne4) reported
@virginmedia Agreed, but to call a chargeable number for a £3.00 refund? Not worth the call as it would probably cost me more. It's not about the refund, its the principle of being sold a service that on this occasion wasn't fit for purpose.
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Lee
(@YachtBiscuit) reported
@virginmedia Is there any way you can just do a service check and if there's a local problem at least let us know so we can plan.
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Adriano
(@Adriano83159871) reported
@virginmedia Your Resolutions Team doesn't know how to read and certainly never provide solutions.... They only do copy and paste from a library of sentences you must have in your system but they never acknowledge or reply to any of my points!
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Lee
(@YachtBiscuit) reported
@virginmedia It's difficult because it's a business account at my work. I'm not there and I'm trying to liase with my boss who *is* there, but he has no service to contact you!
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Blue Tomorrow
(@Blue_Tomorrow8) reported
@virginmedia Hi, I'm watching "The Lost Symbol" on Virgin on demand, and the final episode (episode 10) doesn't seem to be available. Is there an issue?