Virgin Media Outage Report in Haydock, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Haydock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haydock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Haydock, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Liverpool, Prescot, Southport, Wigan, Runcorn, Warrington, Leigh, St Helens, Widnes and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
TV | |
| Bolton |
Internet | |
| Liverpool |
||
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Haydock, England
Latest outage, problems and issue reports in Haydock and nearby locations:
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Mike Roberts
(@mdrvideo) reported
from
Newton-le-Willows, England
Cant access my business website @virginmedia keep hanging up worst customer service ever #virginbroadband #useless
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia disgusted. Paid until 10th August but you are telling me I have to pay more as I haven’t returned the box yet.....it’s not 10th August yet! Wind your necks in your customer service stinks
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BBird
(@bizzarebird) reported
from
Bolton, England
@virginmedia But the package I have is old now it doesn't exist. I don't have HD channel for itv2. And pay so much basic phone line and Internet so pay over odds. Price increases on an outdated package. You think 10 years as a customer I could upgrade my package to a current TV one
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Andrew Jones
(@x17aej) reported
from
Liverpool, England
@SkyHelpTeam shocking service. Iwithout any tv for over 30hrs. Technical fault & and no signal.I pay premium rates for this - the Weather is fine golf & cricket being played today most disappointed having left @virginmedia a few years ago and i need to go back to them now
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia Hello I spoke to retentions yesterday and my contract is going down to 78.00 something but havent had an email from you with the new details im not having any luck with online chat noone responded
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I don’t have a landline or a Virgin phone, I don’t want to rack up a huge phonebill calling you to sort out an issue on your side. I’ve now performed a factory reset and still not working. So I’ve ran the broadband test from my Virgin Media page and it says the equipment is off.
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia not on all channels, I’ve turned the box off and very much doubt I’ll be turning it back on with such a poor service lately
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia That’s not the point, I don’t want credit. I want a reliable service. And this isn’t reliable. My 4G service on my phone is more reliable than my home broadband. That’s not good.
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Ray Mondoosh De'luce
(@raydeluce) reported
from
Bolton, England
@virginmedia There are some issues with the tv, some channels are completely un watchable, channel 4 HD & +1 for the moment, I will check the rest
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia And another issue. Must be that time of the year when I seem to have numerous problems in a short time span. Now it’s saying incorrect password when trying to join the WiFi network (password hasn’t changed), or it’ll say there’s a connection problem to internet and a red button.
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours
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Ray Mondoosh De'luce
(@raydeluce) reported
from
Bolton, England
@virginmedia There is an issue and it hopefully should be sorted tomorrow.
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia so much easier to cancel direct debit without having to bother with a call
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened
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Ray Mondoosh De'luce
(@raydeluce) reported
from
Bolton, England
@virginmedia It was affecting the wireless connection on and off for over 6 hrs to the point where I switched wifi off on my phone! I'll not hold my breath for today but I'll certainly be in touch if this problem Carrie's on today!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Ah so now you’ve acknowledged there’s an issue in the area with a fix ETA of nearly 3am. So no broadband all evening. This happened last week too. This isn’t acceptable service levels.
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John Sharrock
(@metallicageek) reported
from
St Helens, England
Interwebz are down.. Another Sunday in @virginmedia land. I knew I should have kept that old Joanna ..
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claire Menlove
(@clairemenlove) reported
@virginmedia Really doesn’t seem much point in doing that unless your status page shows it’s fixed. This is an utter **** show and I won’t get refunded until I’m off line for 2 days? Really?
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Geo💀Toni🐀
(@Geo_Toni85) reported
Virgin Media has definitely been pissin me off lately. there's an issue on our account & after calling for the 3rd month in a row they're now looking into it. Yeah there is an issue alright, of being overcharged each month since changing package in Dec! Eugh!
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The Wonky Doodler 💚♿
(@Shropshire_Dad) reported
@virginmedia I have been miss-sold a WiFi booster & I'm now being charged an EXTRA £8p/m. Called THREE times and rather than fix the issues, you keep trying to sell me more bundles. THREE I've been promised a refund THREE times its not happened. Looks like I'll be going to OffCom
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Claire Menlove
(@clairemenlove) reported
@virginmedia Still not working and it said it would be fixed at 4.25. No more updates? Pls advise.
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Mandyoxo
(@Mandyoxo2) reported
@virginmedia I have been on what's app with you and silly virtual assistant chat for 2 days now. Nobody live never appears. I am wanting to cancel account. I am cancelling my dd. Please do not charge me anymore, I do not require this service anymore but cannot get in contact.
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Revd Garry Roberts
(@revdgarry) reported
Hi @virginmedia having just informed us on price increase you quite rightly say we can cancel our contact with you. But.......how on earth do we do that when you won't answer the phone? Third time of trying and an hour on hold each time.
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Mia Ward
(@MiaWard41589749) reported
@virginmedia Are you unable to answer this question? Is anyone there actually aware of how to correctly deal with a complaint? ....Or is everyone's attitude, "Oh well, just another dissatisfied customer?"'
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Kent Mark Masons & Royal Ark Mariners
(@KentMarkMasons) reported
Please don't put the words "Virgin Media" and "customer service" in the same sentence, ever again. They are awful.
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Vernal Scott
(@vernalscott) reported
@Villamad_4 @virginmedia I'll be keeping Prime and may resubscribe to Netflix. Otherise, You Tube will do it for me. Plus, I need to move around a bit more, so less TV should help.
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Miss Handsome Pants
(@Trev_Ange) reported
Virgin Media showing how shoit they are again. Slow connection or loss of connection on work devices or when using streaming apps. Advice: using lots of devices can affect connection speed. Me: I've already explained I'm home alone, just back from holiday and only using netflix