Virgin Media Outage Report in Haydock, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Haydock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haydock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Haydock, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Bolton, St Helens, Irlam, Warrington, Skelmersdale, Wigan and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Bolton |
Total Blackout | |
| Bolton |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Irlam |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Haydock, England
Latest outage, problems and issue reports in Haydock and nearby locations:
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Joanne Johnson
(@Joanneincrosby) reported
from
Liverpool, England
@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
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Matt Hankinson
(@MattyHankinson) reported
from
St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
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Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
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Andy Dunbar
(@Andy_Dunbar) reported
from
Liverpool, England
@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
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Lukefoster89
(@LukeFoster89) reported
from
Sandymoor, England
@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
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Gill Lysons
(@gilliblogs) reported
from
Newton-le-Willows, England
@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
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Matt Duncan
(@maffew85) reported
from
Warrington, England
Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Christopher Dowson
(@myfirstraygun) reported
@wilsongrahams @virginmedia Could be a filter issue. Mine used to do that.
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Tim Smith
(@galanidt) reported
@virginmedia I’ve had to complain about 3 agents, 1 who blatantly lied, claiming he never spoke to me, despite having a 30 min+ conversation with him.
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Rachel Athena Morrigan
(@pagan8888) reported
@virginmedia I have continued to try on different browsers just to get a broken website/fault message Every 6im getting very frustrated and recieving no help from you, chat isn't even available. Please dm me as soon as possible! Thank you!
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Rachel Athena Morrigan
(@pagan8888) reported
@virginmedia Hi, I have been trying to load your app, website, help page etc... None of them will load just getting errors it's not my browser I've done all of that. I had to report TV problem which is ok now and need to cancel engineer! Can't access virgin online!x
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Rob day
(@dayrob83) reported
@virginmedia your company is a joke! Your service is horrendous your customer service is the biggest piss take. #avoid #virginmedia. Ripping me off for 2 years when you knew your network was ****.. you kept bullshitting me don’t #trust this company.
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Rachel Athena Morrigan
(@pagan8888) reported
@virginmedia @virginmedia I have continued to try on different browsers just to get a broken website/fault message Every time getting very frustrated and recieving no help from you, chat isn't even available. Please DM me as soon as possible! Thank you!
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Kerry
(@kerryberry82) reported
@virginmedia I haven't made any changes, nor got a new sim card. This is only happening when connected 3/4G. NOT when on WiFi. After I messaged you, I lost connection on mobile Internet 4 times in 35 minutes. That's really bad.
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Spencer Chuzzlewhit
(@SChuzzlewhit) reported
@virginmedia I doubt anyone in your company could help. These issues have been going on for over three weeks now. Direct Debit is cancelled, go and **** yourselves !! Regards
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⭐MickeyTheMadman
(@mickey_gale) reported
@virginmedia sort your Internet out **** sake
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Rachel Athena Morrigan
(@pagan8888) reported
@virginhelp @virginmedia Hi, I have been tweeting you all night. I can't get online it's just rejecting your site, 3 browsers saying it can't load. Got appointment Thurs morning need to cancel and not paying fee just cos things not working on your site 😣 please help!🙏