Virgin Media Outage Report in Warrington, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Warrington come from postal codes WA5, WA55, WA1 and WA2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Warrington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Warrington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Warrington, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Salford, Liverpool, Wigan, Altrincham, Skelmersdale, Sale, St Helens, Widnes, Prescot, Runcorn and Leigh.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| Salford |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Wigan |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Warrington, England
Latest outage, problems and issue reports in Warrington and nearby locations:
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jake howarth
(@jakehowarthhh) reported
from
Salford, England
@virginmedia worst customer service I’ve ever received on hold for 20 minutes to then receive the news il be without WiFi for 24 hours and there’s nothing which can be done. Worst customer service going
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Alan_MPS
(@AlanStockton11) reported
from
Salford, England
@virginmedia think you need to understand your customers are your business shocking speaking to your so called customer service team today didn’t care that my service has not worked now for a month, after a so called engineer was in my home for 5 mins saying all working 😢
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Alex Downes
(@flux_blair) reported
from
Liverpool, England
Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks
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Jon Samuel
(@djleumas) reported
from
Sale, England
@virginmedia That never happened. Just received an email stating that my online form had been received and it wa with the resolutions team. Apparently my complaint was never received as it doesn’t show on my account, yet I have email confirmation it was, although no contact from resolutions
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Neil
(@spuddy1878) reported
from
Liverpool, England
@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
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Shaun
(@shaunbentley) reported
from
Atherton, England
@virginmedia Trip haziest outside my house cables running to next door which were supposed to be temporary, unstable service, rattling router, some of these issues have been resolved. Others haven’t. I’ve asked for final response but no one will talk to me about this.
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JoelJelen
(@JoelLJelen) reported
from
Liverpool, England
@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.
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Shaun
(@shaunbentley) reported
from
Salford, England
@virginmedia just spoke to, hands down, the rudest child I’ve ever spoke to. Morgan in the cancellations department. Seriously he was lucky we weren’t face to face. Little brat.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
Aaaaand @virginmedia broadband is down again. Useless.
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia hi can you help me sign in been trying to contact customer services for over 2 hrs tonight
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NYPD Blue
(@CRMann78) reported
from
Liverpool, England
@virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia Hi it’s media service I cannot set up an account please help
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Elisa Narborough
(@elisanarbs) reported
from
Warrington, England
@virginmedia no internet for two hours now: Wifi light green and base light is flashing green, service status in wa1 area said no known issues, please help!
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Rian Murray
(@rian951) reported
from
Westhoughton, England
@virginmedia Well unless you can help with a booster - customer services wanted £360 for an EE one! Most other providers offer WiFi Calling!
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bota
(@BotaF12016) reported
@virginmedia why are you pretending to be stupid>? read my messages before you say sorry
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DR
(@TheRoonMeister) reported
@virginmedia hello there. I’ve got a super hub 3 which has worked really well the last few years. However recently it’s just been dropping connection. Oddly it doesn’t show anything on the box like it used to when the internet would go down. Takes an effort to restart it too!
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Dhanarajan R
(@rdhanarajan) reported
@virginmedia Why can't anyone take responsibility from virgin media on this issue? And make run from pillar to pillar. Is it not my right to see my bill? How difficult is it to raise support ticket?
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Ethan
(@Benteke_SZN) reported
Was on the phone with virgin media when the Schick goal went in and nearly screamed down the phone
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Andrew
(@cCOOL_) reported
For the past year now I've been shrugged off and what has felt like ignored, by @virginmedia. I pay for M200 Fibre Broadband and should be receiving an average of 200 MB/S download, instead its consistently sat at around 9-12 MB/S for a whole year. Followed by cut outs etc. Help!
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Lee Parsons
(@Budgiesmuggler6) reported
@virginmedia your service is the worse I have ever had to deal with total rubbish will never recommend you as a good company
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Alexandra ♿️
(@AlexandraRants) reported
@virginmedia No help whatsoever. It’s not just the internet, it’s phone and telly as well and the troubleshooting doesn’t have exactly the problem we have.
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Conor Wisson
(@conor_wisson) reported
@virginmedia Yes things are back up and running but I’m tweeting because it’s a regular occurrence at the same time of each night. Why is this dropping at 1:30am-2am each night and not working until around noon the following day.
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Da La
(@YoungSigmund) reported
@virginmedia Well, you really didn’t say that when I said that I already made a complaint. In the end I will spill the beans to the press regards your data breach, overcharging and no correspondence when SAR requested was made. You have duties and responsibilities you must fulfil
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kellier47
(@keithke00444917) reported
I know there’s nothing you can do about it - it’s just virgin media are terrible. it’s my fault I was advised not to go with you but naively went against that advise