Virgin Media Outage Report in Sandymoor, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sandymoor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandymoor, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sandymoor, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Billinge Chapel End, Runcorn, Warrington, Northwich, Chester, Prescot, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 12 hours ago |
|
Runcorn
|
Phone | 10 days ago |
|
St Helens
|
Internet | 11 days ago |
|
Warrington
|
Internet | 11 days ago |
|
Runcorn
|
Phone | 11 days ago |
|
Northwich
|
Internet | 14 days ago |
Community Discussion
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Virgin Media Issues Reports Near Sandymoor, England
Latest outage, problems and issue reports in Sandymoor and nearby locations:
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Carpo (@Carpo_vp) reported from Chester, EnglandAh another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒
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Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.
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Simon Roberts (@Simonrob1984) reported from Saughall, England@virginmedia why is the service down in Chester area? #virginmediadown
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever
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Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia What does Virgin do for disabled people, when their internet goes down?
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.
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Andrew (@andym1908) reported from Warrington, England@skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media
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zach close YT 🏳️🌈🏳️🌈 (@ZachcloseYT) reported from St Helens, England@virginmedia you are so crap we don't pay you to keep having problems daily
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Jo3r (@J0er_82) reported from Garston, England@virginmedia whys your Internet ****?? Never works when I want it to
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.
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ikkivllattun (@bikbee) reported from Chester, EnglandNo Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia All the while taking my direct debit payments for a service I am not getting
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Mrs Smith (@SmithysMaud) reported from St Helens, England@jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.
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Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Armour (@StuartArmour) reportedProvider who offer fiber optic. So we have no choice but to use them. This is how much of a joke @virginmedia are. For the months of issues they have offered a goodwill gesture of £9 we are paying £25+ a month for a service only offered £9 compensation.
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Vickie Mansell (@vicky464) reported@virginmedia When I called this morning the woman was more interested in the Texh visit we have today to fix an ongoing issue with our new Hub 4.0. It was only when I got very firm with her that she turn checked and told me she didn’t know when it would be fixed.
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DK (@dunc_king) reported@virginmedia pls advise how I can cancel an O2 phone contract that was set up when I chgd my VM pkge in Jan. I was v clear when spking to your advisor that I already have a contract, however they told to me it was prt of the pkge and I might as well take it. This was misleading.
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Kasim Rehman (@kasim__) reported@virginmedia Received a call from 01174094995 this morning informing me that our home broadband needs to be checked due to security issues. When I questioned what these security issues were, he told me my account would be terminated before ending the call? Can you confirm?
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Pocky (@pocky1898) reported@virginmedia I did but they couldn’t help. I looked at other internet providers and it’s quicker to just start a new subscription with them. So unsure on what do, unless there’s anything you can do to help?
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Wardle81 (@M_C_R_81) reported@virginmedia please help been cut off twice and tried ringing again and ended up with a text message 😞 I just need to know if my issue is being resolved?
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Kerstin 🥨 (@KerstinH50) reported@virginmedia It’s about dealing with a fault which outed our area, not an installation issue
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Mark Egan Video (@markeganvideo) reportedAnyone else in UK had trouble leaving @virginmedia broadband? Cancelled almost 3 weeks ago…or so I thought. Now they’re claiming I never even made the call! #virginmedia #ofcom
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Gavin Hannah (@HannahsKitchen1) reported@nealesterio @virginmedia Just took me two days to cancel mine - it is funny that at that point they can’t do enough to keep you - but when you raise a complaint it takes over 3 months to deal with it. When you cancel they want 30 days - they are happy to quote the T&Cs at that point….
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Steven Fawcett | | 🐾 | First Minister of Mars | (@StevenFawcett_) reported@virginmedia I have my shut off date which is 21/02/2022 (yippee) but your executive team has stopped communicating with me and they have failed to send the deadlock letter as they failed in their resolution regarding disability discrimination - can you help? @CISASUK @Ofcom