Virgin Media Outage Report in Sandymoor, Borough of Halton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sandymoor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandymoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sandymoor, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Ellesmere Port, Liverpool, Warrington, Prescot, Widnes, Runcorn and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Ellesmere Port |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Internet | |
| Prescot |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sandymoor, England
Latest outage, problems and issue reports in Sandymoor and nearby locations:
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia All the while taking my direct debit payments for a service I am not getting
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.
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Thomas Evans
(@92Tevs) reported
from
Liverpool, England
@virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?
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DRood 🏳️🌈🎗
(@DoctorRood) reported
from
Chester, England
@virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
@virginmedia you are so crap we don't pay you to keep having problems daily
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ikkivllattun
(@bikbee) reported
from
Chester, England
No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.
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Billzy
(@Billzy79) reported
from
Liverpool, England
@Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.
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Colin
(@ColinBe76578911) reported
from
Liverpool, England
@MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately
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Kevin Saunderson*
(@kevsauno) reported
from
Liverpool, England
@virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.
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Nicola Bates
(@Nicolajb87) reported
from
Liverpool, England
@virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia is honestly the worst company for WiFi
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.
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DRood 🏳️🌈🎗
(@DoctorRood) reported
from
Chester, England
@virginmedia What does Virgin do for disabled people, when their internet goes down?
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Tom Rushton
(@tomrushton88) reported
from
Haydock, England
@virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.
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Rob
(@Robertlfc_) reported
from
Liverpool, England
Sort your awful Wi-Fi out @virginmedia
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Carpo
(@Carpo_vp) reported
from
Chester, England
Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒
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Jo3r
(@J0er_82) reported
from
Garston, England
@virginmedia whys your Internet ****?? Never works when I want it to
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Simon Roberts
(@Simonrob1984) reported
from
Saughall, England
@virginmedia why is the service down in Chester area? #virginmediadown
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Nicola Bates
(@Nicolajb87) reported
from
Liverpool, England
@virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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carl tomo
(@cm7omo) reported
@MikeWhitnall @virginmedia Haha virgin left me with no internet for 2months then said they can't afford to do the work and cancel on me and never got back to me about my complaint
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Had poor internet for months cut off 90% of the time on hold for hours now a 8.5% price increase @virginmedia
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Alexandra Stevenson
(@san2710) reported
@virginmedia How will virgin contact me re complaint, I still have no land line, this is now almost 2 week and cant get it sorted.
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Luke Hanson
(@lukehanson84) reported
@virginmedia Complaint was raised 22/11. How long would you advise me to wait??
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Ben Foss
(@ben_foss) reported
Never EVER under any circumstances take a contract out with @virginmedia Even if it's Free - don't be tempted. Beyond staggering the incompetence for such a simple task. - oh, an hour on hold.. 'I'll just have a look at that for you.... Line dead'.
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Grant Beresford-Miller
(@Berri91723) reported
Absolutely appalled @virginmedia leaving 2 full time working teachers without functioning internet for 5 days! Not to mention the rudeness from their customer service team. Appreciate that these are difficult times but surely there is something you can do @virginmedia
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Morgabator from home
(@PlainLauraJane) reported
Yet again I'm playing how long will it take for me to fix @virginmedia Spent over an hour on the phone yesterday, no fix. Waited an hour to be answered today, & they hung up on me just as I was speaking to someone. Unfortunately they have the monopoly on high speed in my area :(
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Dean Booth
(@dixiedeano7) reported
@virginmedia Hi I didn’t say I was struggling, so don’t presume someone is thanks, I just think the level of service isn’t justified by increasing prices at all, you call the line and get cut off after an hour, you never get through! And the text service you wait days for a reply thanksagain
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ochaye😜
(@badassscotsman) reported
@virginmedia Yes I was told they were dealing with it. Then I got a call from your company in India. They could not understand me they said and hung up on me and nothing was done and when I called they told me its getting dealt with there's nothing they can do because the complaint is with
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humanenergy
(@humanenergy5) reported
@JoeSucksmith @netflix @virginmedia Never a profit making opportunity missed is there?