Virgin Media Outage Report in Sandymoor, Borough of Halton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sandymoor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandymoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sandymoor, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Warrington, St Helens, Ellesmere Port, Chester, Prescot, Widnes and Newton-le-Willows.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Warrington |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sandymoor, England
Latest outage, problems and issue reports in Sandymoor and nearby locations:
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Ian Farr
(@ianfarr) reported
from
Ellesmere Port, England
@virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service
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jude parkin
(@JudeParkin) reported
from
Ellesmere Port, England
@virginmedia Trying to cancel an engineer appointment for tomorrow.. nothing on line to be able to cancel ? Tried calling 150 after 10 minutes got cut off !
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Goth Scouser
(@Liam_Hawksey) reported
from
Haydock, England
@virginmedia How come new customers (including my next door neighbours) can get 1gig broadband but I can’t get it as an existing customer? The site keeps telling me the 350mb is the fastest available when it isn’t?
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jude parkin
(@JudeParkin) reported
from
Ellesmere Port, England
@virginmedia ch66 1se area no wifi service since yesterday! How long does it take to fix a fault?
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Ian Warburton
(@warbles) reported
from
Leigh, England
@virginmedia no internet M29 status pages say no problem. Restarted hub and not coming online.
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia again my internet is down. Down yesterday down today down 2 days before that. Only fix is to pull the power and force a reboot your routers are rubbish
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
@virginmedia Yes so I can expect 24 hr loss of service. 2nd time in a week. What remuneration are you offering for this loss of service?
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Chris Hall
(@Chris_Hall1312) reported
from
Liverpool, England
@virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson
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homer t bugga
(@buggadog) reported
from
St Helens, England
@virginmedia after 72hrs dealing with online customer services, all I’m gettin is pleasantries and no solutions. Intermittent broadband for weeks, can I start paying you intermittently?
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Michael Pyne
(@MickPyne) reported
from
Ellesmere Port, England
@virginmedia virgin down again in Ellesmere Port absolute **** service been down since 22:00 and estimated fix of 18:00 today. Thanks virgin
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Dean
(@DeanPicko) reported
from
Warrington, England
Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!
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Maria McCool Davis
(@MariaMcCool) reported
from
Liverpool, England
@virginmedia one of my landlords has increased speed to 200mg in a property in L15 3JY but the speed still remains at 300kb. Is there a problem in the area?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere
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Gemma Elizabeth
(@Gembles13) reported
from
Rainhill, England
@virginmedia Are there services issues in L35?? The website won't let me us the postcode checker and our Internet is down!
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GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(
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GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia The transfer is still processing I believe but the wifi is still down
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
@virginmedia Mmm. 2 days loss of service in a week. Not good. Maybe I'll speak to that nice chappie in Sheffield at PlusNet or maybe get BT Sports for free with BT Think you can do better tbh Voda do a cheap deal too...
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
Mmm @virginmedia wifi down again for the third day in over a week. Any chance anyone can help here
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@MJDeering) reported
@virginmedia For the last 15 days my wife has contacted you on at least separate 4 occasions regarding reducing our services, either we've been cut off or promised a call back that never happens. Can you get this sorted please.
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paul barnes
(@paulbar1958) reported
@virginmedia 2 days with constantly interrupted internet in OX12 area… any idea on a timeframe for return of service ?
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Stephen Lee (Insta.. @theneatstreetbarber)
(@Boxertess) reported
@virginmedia So at this point I've been on @WhatsApp with @virginmedia for 30 minutes. I've asked one question repeatedly and im still waiting for an answer! If my contract is up, lete leave. With customer service like this how can I be expected to stay?
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Nicole
(@Nicole050039555) reported
@virginmedia How can I get support to change my tv/broadband package without a phone or whatsapp?
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Tony B
(@TonyBuzzz) reported
@virginmedia RIP OFF. Been with you for over 25yrs (viaNTL). Have to continually ring every 18m for a discount. New customers always get better deals than loyal ones. Had enough - I've just CANCELLED the service. Will go with a supplier that does honest everyday prices - BYE BYE!
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Andy Chalkie Cook
(@chalkiewhite99) reported
@virginmedia shocking customer service! Very poor.
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ǝʇʎq∀ΛOH
(@iminfrontofyou) reported
@virginmedia can you tell me how much money your company has invested in maintaining your network per year for the last 2-5 years and how much do you plan to spend over the next 1-2 years?
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Tony B
(@TonyBuzzz) reported
@virginmedia Shame after 25yrs. Yor pricing is crazy. Fed up of being ripped off. Why should new customer get much better prices than loyal ones!!!!!!!!
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Andy Chalkie Cook
(@chalkiewhite99) reported
@virginmedia You see… that’s the lie. I was promised a call on Sunday morning at 9am, that a manager would call within 48 with a solution and compensation. I have spent over 10 hours this week alone trying to speak to a so called ‘manager’
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Georgie Bolwell
(@gmbolwell) reported
I want to preface this by saying that most of the people at @virginmedia customer service have been very understanding and tried to be as helpful as possible. What is not helpful @virginmedia is the fact that when I placed an order online, it didn’t go through and no one told me.