Virgin Media Outage Report in Sandymoor, Borough of Halton, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sandymoor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandymoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sandymoor, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, St Helens, Warrington and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Northwich |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sandymoor, England
Latest outage, problems and issue reports in Sandymoor and nearby locations:
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Done that and it says no known issues. Why have you cancelled our engineer visit tomorrow. Please help
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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☺johnshere
(@john_taxi) reported
from
Leigh, England
@virginmedia We spend over £150 per month...We need help with our Virgin mobile account...The guy in India doesn't seem to understand
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Yes. I've checked the service status yesterday and twice today. I have screenshoted the result in my earlier tweet on this thread. What do I do now?
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Hi John, I did that yesterday & the result was Virgin booked an engineer to attend Monday. However you texted this morning saying due to issues you had to cancel the Engineers visit that was booked for Monday. No further update or comms were given. What do we do? PLEASE HELP
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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Matt Duncan
(@maffew85) reported
from
Warrington, England
Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Hi Guy's, we've had no broadband for 36 hours now and you've just text to say you've had to cancel our engineer call tomorrow! What's going on? No broadband and no communication
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia Of course I have, says issue found, but I want to know how long before its back on
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
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Lucinda Duffy
(@lucindaduffy12) reported
from
Newton-le-Willows, England
@virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!
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Matt Hankinson
(@MattyHankinson) reported
from
St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Whitaker
(@AlanWhitaker83) reported
@TechNeurotic @virginmedia I had a rep answer me and ask why I’m calling. Told them I’m leaving if my price is increased and how I want a new customer price and they say hold the line while I see what I can do and lo and behold they cut me off after a few minutes. Joke service
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martin bare
(@martin_bare) reported
@virginmedia Have you asked the chief executive’s office? Both of my accounts to be closed without penalty on 27.2.22. Agreed on phone by James Hunt at 3.30pm yesterday when he rang me. Then his follow up email said a complaint had been resolved by a change of package. That’s untrue.
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bEN
(@benwoooogan) reported
@virginmedia how do you cancel a contract with you when your call centre immediately hangs up the phone multiple times?
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Frank Smith
(@brenthamfrank1) reported
@OffMyNoodles @virginmedia You are not alone unfortunately. They are so crap it beggars belief. On WhasApp for 5 and a half hours before they closed at 5 pm and still no further forward resolving my complaint. Utterly Useless !!!!!!!
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Danny mycock Portsmouth/fife
(@Dannymycockgma1) reported
from
Portsmouth, England
@lennystanley @big_doi @virginmedia I got the moody stick.last year. never looked back lenno x
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Jérémie Clos
(@jeremieclos) reported
I wish I had half the audacity of Virgin Media who sends me physical mail to notify me of a price increase right in the middle of the third day-long loss of internet service we have experienced this week only.
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azzurri
(@renatodilandro) reported
@andy_drage @virginmedia Have been experiencing same problems over the last 2-3 days…looks like we all want to ditch them. Awful customer service
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Rachel
(@theracheldays) reported
@virginmedia So you can't help then? Anyone we call does not understand the issue or is not listening to the issue fully or getting cut off. It has truly been terrible service. Yesterday we were blamed for not calling earlier, today told to stop talking and getting talked over.
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David Kelly
(@DavidAK79) reported
@virginmedia any chance you can stop hanging up on my calls to report my services down?
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Rajan Malhotra
(@rajan78) reported
@tjpembo @virginmedia @Ofcom I went through this exact same thing a year ago. They're absolutely terrible