Virgin Media Outage Report in Sandymoor, Borough of Halton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sandymoor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandymoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 22: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sandymoor, Borough of Halton, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Widnes, Warrington, St Helens, Northwich, Winsford and Ellesmere Port.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Runcorn |
TV | |
| Liverpool |
TV | |
| Widnes |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sandymoor, England
Latest outage, problems and issue reports in Sandymoor and nearby locations:
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James
(@jgrailpics) reported
from
Liverpool, England
When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?
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Emma Latham
(@EmsydilemsyL) reported
from
Liverpool, England
@virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing
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Mick Mc 23
(@Mick_McIver1984) reported
from
Kirkby, England
Anyone else useless @virginmedia gone down got no internet house is in melt down
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!
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Pauline Hall
(@hall291) reported
from
Halton, England
@virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless
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Gary Banks
(@GaryBan47314801) reported
from
Liverpool, England
@virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia
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James
(@jgrailpics) reported
from
Liverpool, England
Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap
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Elisabeth Hilton
(@elisabethhilto4) reported
from
Lowton, England
@virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently
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Elisabeth Hilton
(@elisabethhilto4) reported
from
Lowton, England
@virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently
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Sarah Hill
(@Its_Sal_Queen) reported
from
Liverpool, England
Would love to be able to start work @virginmedia, but the Internet is down.
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
Internet down no good when working home #virginmediadown #virginmedia
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Jonesy
(@RWBJ1997) reported
from
Liverpool, England
@virginmedia your customer service team is proper shite. Your router is in the bin outside ours
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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Berni Turner 🖤🌹
(@BLTwitchy) reported
from
Liverpool, England
@virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled
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Jemima
(@JemimaCamhs) reported
from
Garston, England
@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
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Laser Lux, Wigan.
(@TheWiganParky) reported
from
Haydock, England
@virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.
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Laser Lux, Wigan.
(@TheWiganParky) reported
from
Haydock, England
@virginmedia If my bill went down with my speed, I wouldn't mind.
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Andy McGill
(@andrewjmcgill) reported
from
St Helens, England
@virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Horatio Bullwinkle
(@harryvek) reported
@virginmedia You guys have a scummy customer retention policy. My contract is expiring soon. I'll be paying £63.42 if I take the renewal now costs, and from 13/08/2025 my monthly price will go up to £102.42 otherwise If I don't. Yet new customers after their contract is up at 18 months are being charged £40.49 till April 2026, how do you justify this ridiculous practice ??
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B o b W o o t t o n (also on BlueSkyj
(@bobwootton) reported
@virginmedia Yes, still down, estimated fix by 7pm
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Feesh of the Net
(@TwittyFeesh) reported
@virginmedia your WiFi in BD13 has been down for 4 hours now, pls fix whatever is going on
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ian farrant
(@ianfarrant01) reported
@virginmedia The HD channels are poor quality
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ian farrant
(@ianfarrant01) reported
@virginmedia new customer. Just had Bigger Combo bundle installed. Price is excellent compared to what we paid sky. 362Mbps is 3 times what we were getting. Only down side considering the speed is how poor the picture quality is. Certainly isn't 1080. More like SD.
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Lucas
(@officiallucas1) reported
@virginmedia The fact that my connection is so poor with you. I am in meetings and it just drops. Last time after 3 calls and 1.5 hours of my life the man said he would send out a extender hub and to call back and you will send another. Guess what not had anything or heard in 2 weeks
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Dave Carson
(@DCBlue11) reported
@virginmedia Probably the worst customer services team , in the world !
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Lucas
(@officiallucas1) reported
@virginmedia why is your menu system so poor to talk to someone. It just decides it's done checks and everything is fine and hangs up #virginmedia #rubbish
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Ben Stephens
(@bennys85) reported
@virginmedia whoever said the stream box is more convenient needs their head read. I was a customer for 1 week and just had to cancel, what a load of garbage!
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Katie Buckingham
(@katie_katie23) reported
@virginmedia Main problem has been that we had no dial tone even with our original number for past 2 weeks. I have just spoken to a member of your team who is sending some extra kit to help connect it.